Call Center Jobs in Egypt

<p>US Financial Advisor/Closer | Dial Expert</p><p>&nbsp;</p><p>18,000 EGP Net Basic Salary</p><p>Commission starting from Deal #1</p><p>43,000 EGP at 25 Deals&nbsp;</p><p>63,000 EGP at 30 Deals</p><p>&nbsp;</p><p>Shift:4:00 PM – 1:00 AM (Cairo time)</p><p>Days: Monday – Friday</p><p>&nbsp;</p><p>Cairo Residents: Hybrid (at least 1 day/week in office)</p><p>Outside Cairo: Fully Remote</p><p>&nbsp;</p><p>Requirements:</p><p>• English Level: B2+</p><p>• Minimum 6 Months of Experience in Sales, Closing, or Call Center</p><p>• Students &amp; Graduates Are Welcome</p><p>• Egyptians &amp; Foreigners Can Apply</p><p>• Strong Objection Handling &amp; Negotiation Skills</p><p>&nbsp;</p><p>Role:</p><p>• Inbound Financial Sales &amp; Full-Cycle Closing</p><p>• Qualify Clients &amp; Analyze Financial Needs</p><p>• Present Financial Solutions &amp; Handle Objections</p><p>• Close Deals &amp; Complete E-Signatures</p><p>• Follow QA &amp; Compliance Procedures</p><p>&nbsp;</p><p>Benefits:</p><p>• Paid Training &amp; Structured Onboarding</p><p>• Daily &amp; Weekly Performance Bonuses</p><p>• SPIFs, Competitions &amp; Top Performer Rewards</p><p>• Paid Annual Leave</p>

**???? We're Hiring: Dental Lab Call Center Agent (Fresh Graduate) — Premier Dental Lab**<br>Premier Dental Lab, a fully digital dental restorations lab specializing in zirconia, e-max, titanium bars, and titanium frames, located in Heliopolis, El Hegaz Square, Cairo, Egypt, is looking for a motivated fresh dental graduate to join our team as a Call Center Agent.<br>**???? Role Overview**As a Dental Lab Call Center Agent, you'll be the primary point of contact between our lab and dental clinics across Egypt, handling case inquiries, order coordination, and client support with a strong understanding of dental terminology and restoration workflows.<br>**Key Responsibilities**- Handle inbound and outbound calls with dental clinics regarding case status, orders, and inquiries- Provide accurate information on restoration types (zirconia, e-max, titanium) and turnaround times- Coordinate with the lab's production and delivery teams to track case pickup/drop-off across Egypt- Log and follow up on client cases using internal systems- Build and maintain strong relationships with client clinics- Escalate technical or case-specific issues to the appropriate department<br>**Requirements**- Bachelor's degree in Dentistry (fresh graduates welcome)- Excellent verbal communication skills in Arabic and English- Strong understanding of dental terminology, especially prosthodontics/restorations- Comfortable working with phone/CRM systems- Detail-oriented, organized, and client-focused- Prior call center or customer service experience is a plus, not required<br>**Contract Details**- Type: Fixed-term contract, 1 year (renewable based on performance)- Location: On-site — Heliopolis, El Hegaz Square, Cairo, Egypt- Shifts available: - Morning: 9:00 AM – 5:00 PM - Night: 4:00 PM – 12:00 AM<br>Interested candidates can apply by sending their CV or messaging us directly, specifying preferred shift.

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company operates across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura serves as a trusted one-stop HRO/BPO partner for local and international clients, providing comprehensive workforce and business process solutions. Team members join a fast-paced, service-oriented environment with exposure to diverse industries and global clients.<br>Role Description C1 English Speakers Call Centre Agents (Rotational Night and Over Night Shifts) at Aura Communication handle inbound and outbound calls to support customers with inquiries, troubleshooting, and service-related requests. Agents are expected to communicate clearly in English, follow call scripts and company policies, log call details accurately in internal systems, and escalate complex issues when necessary. The role involves maintaining high levels of professionalism, meeting performance targets, and contributing to a positive customer experience across different time zones. This is a full-time, on-site role based in Cairo, Egypt, requiring flexibility to work rotating night and overnight shifts.<br>Qualifications<br> <br>Strong English communication skills at C1 level (spoken and written), with clear pronunciation and active listening abilities. Customer service and call center competencies, including handling inbound/outbound calls, problem-solving, and managing difficult conversations calmly. Basic computer and technical skills, such as using CRM or call center software, typing efficiently, and navigating multiple systems during calls. Time management and organizational skills to manage shift work, adhere to schedules, and meet performance metrics (AHT, quality, attendance). Ability to work rotational night and overnight shifts on-site in Cairo, Egypt, with reliability and punctuality. Collaborative mindset, willingness to receive feedback, and adapt to process changes in a fast-paced environment. Previous experience in a call center, BPO, or customer-facing role is an advantage. High school diploma or equivalent required; post-secondary education is a plus.

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with a history spanning nearly 47 years. The company has evolved to meet the demands of the AI era, embracing sharper, more modern, and empathetic ways of working. TP focuses on combining human insight with intelligent technology to deliver high-quality customer experience solutions. The organization is future-oriented, aiming to remain a trusted partner for clients worldwide. TP offers diverse career opportunities and a dynamic environment for people who want to grow in customer service and digital support roles.<br>Role Description This is a full-time, on-site Call Centre Agent role located in Egypt for graduates at the B2/C1 language proficiency level, with a salary range of 19K–20K. The Call Centre Agent will handle incoming and outgoing customer calls, respond to inquiries, provide accurate information, and resolve issues efficiently. Daily tasks include documenting interactions, following established procedures, and escalating complex cases when needed. The role also involves meeting performance targets, maintaining a high standard of service quality, and adhering to company policies and compliance requirements. Agents will collaborate with their team leaders and colleagues to improve customer experience and support continuous process improvement.<br>Qualifications<br> Strong spoken and written communication skills in the required language (B2/C1 level) and clear, professional telephone etiquette. Customer service skills, including active listening, problem-solving, and the ability to handle difficult or escalated calls calmly. Basic computer literacy, including the ability to work with call centre software, CRM tools, and standard office applications. Time management and organizational skills, with the ability to multitask and manage call queues while maintaining accuracy. Ability to work on-site in Egypt on a full-time schedule, including shifts, weekends, or holidays as required. Bachelor’s degree or equivalent education level (graduates preferred); prior call centre or customer support experience is an advantage. Team-oriented mindset, reliability, and a strong commitment to meeting performance targets and quality standards. Willingness to learn, adapt to new technologies and processes, and participate in ongoing training and development.

<h2>Representative, Call Center – Enterprise</h2><p>Mobinil</p><h3>Purpose of the Job</h3><p>Handle all inquiries, requests, and complaints received from customers via inbound and outbound calls at the call center. Handle calls within the company's quality standards to maintain the company's image, and up-sell products and services to maximize revenues.</p><h3>Duties and Responsibilities</h3><ul><li>Handle all incoming and outgoing calls of the call center</li><li>Provide follow-ups, occasional campaigns, and callbacks blended with normal inbound calls</li><li>Provide the best possible service to both external and internal customers to achieve the highest level of customer satisfaction</li><li>Handle and solve all inquiries, requests, and complaints received via all available channels (phone, fax, email, etc.)</li><li>Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound and Save Initiatives, etc.)</li><li>Communicate with other departments on relevant customer inquiries where applicable</li><li>Achieve the requested staffed time on a daily basis to minimize the lost call rate</li><li>Provide proper information to customers, with a complete and comprehensive understanding of Mobinil products and services</li><li>Fully understand and adhere to company policies and procedures that build personal and professional credibility and trust</li><li>Respect and apply the company's vision, mission, and values</li><li>Fully understand both individual and company objectives, and work to achieve them effectively and efficiently</li><li>Use available methods and tools to develop your own skills</li><li>Use the available tools and systems to provide correct information to customers (applications, intranet briefings, attending trainings, etc.)</li><li>Keep up to date with all the services and products provided by Mobinil</li><li>Resolve all customer complaints, requests, and inquiries within the pre-determined SLAs</li><li>Escalate problems, report suspected fraud, and provide relevant feedback to the right channels</li></ul><h3>Job Specification</h3><h4>Education</h4><ul><li>Bachelor's degree from a recognized university</li></ul><h4>Experience</h4><ul><li>0–2 years of experience in the same function</li></ul><h4>Skills and Abilities</h4><ul><li>Very good English, both spoken and written</li><li>Very good computer skills</li><li>Strong communication, listening, and interpersonal skills</li><li>High sense of time management</li><li>Strong customer orientation</li><li>Flexibility and ability to work in a team</li><li>Self-confident, with professional behavior and attitude</li></ul>

* Job Requirements & Qualifications:<br>-Background: Call Center experience with a mandatory GSM background in a telecom environment.<br>Experience:<br>-Minimum 6 months of hands-on experience as a Quality Specialist GSM (or Acting as Quality).<br>-Minimum 6 months of experience as a Customer Service / Quality Task in the telecom industry.<br>-Industry Required Background : experience in Telecommunication companies (Vodafone, Orange, X-Etisalat Misr, X-WE, DU, AT&T, or Verizon).<br>-Language: Excellent English proficiency (B2+ to C1 level is a must).

<h4>Full job description</h4><ul><li><p>Candidates should have strong spoken &amp; written communication skills in both Arabic &amp; English</p></li><li><p>Ability to handle calls, chats and emails in a professional manner.</p></li><li><p>Follow up on open cases and see them to closures.</p></li><li><p>Escalate necessary cases to respective teams as and when needed.</p></li><li><p>Willingness to work in shifts as this will be 24 * 7 operations.</p></li><li><p>Minimum 1 year call center experience needed.</p></li><li><p>Candidates who are available to start immediately will be considered.</p></li><li><p>Salary is EGP 17000 Fixed + EGP 2500 Performance Based Incentives</p></li><li><p>Home internet + Medical allowance too will be included</p></li><li><p>Job location - Egypt. This will be WFH for now but will move to office soon.</p></li><li><p>Candidate should have a Windows 11 or above Laptop &amp; a headset along with Good Internet Connection.</p></li><li><p><strong>Salary is in Egyptian Pounds.</strong></p></li></ul><p>Pay: E£17,000.00 per month</p>

<p>Key Responsibilities: Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. Lead, inspire, and develop a team of agents to deliver exceptional customer service. Analyze performance metrics to identify areas for improvement and implement proactive solutions. Manage customer queries and complaints, ensuring swift and satisfactory resolutions. Coordinate with other teams to streamline processes and enhance overall service delivery. Drive initiatives aimed at improving team morale and increasing job satisfaction among members. Stay updated on industry practices and customer service technologies. Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Communication, or a relevant field. Proven experience of 1+ years as a Team Leader in a Contact Center environment. Fluent or near-native proficiency in English with excellent communication skills. Strong leadership and team management skills, with the ability to motivate and support team members. Proficient in using CRM software and contact center technologies. Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines. Exceptional problem-solving and decision-making skills. Experience in the Translation &amp; Localization industry is a plus.</p>

<p><strong>WE'RE HIRING | Call Center Agents – English Speakers</strong></p><p>Ready to take your career and earnings to the next level? Join our growing team and become part of an exciting work environment with outstanding earning opportunities!<br><strong>YOUR RESPONSIBILITIES</strong></p><ul><li><p>Handle inbound and outbound customer calls professionally.</p></li><li><p>Contact potential customers and follow up on leads and appointments.</p></li><li><p>Achieve monthly KPIs and sales targets.</p></li><li><p>Build positive relationships with customers.</p></li><li><p>Maintain accurate customer records and call information.</p></li><li><p>Deliver an excellent customer experience while maximizing sales opportunities.</p></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Fixed Monthly Salary: <strong>EGP 15,000</strong></p></li><li><p>Monthly KPI Bonus: <strong>EGP 3,000</strong></p></li><li><p>Attractive Commission Scheme – Paid in AED</p></li><li><p><strong>Uncapped Commission – No Limits on Your Earnings!</strong></p></li><li><p>Total Monthly Earnings can reach <strong>AED 35,000+</strong>, depending on performance.</p></li></ul><p><strong>WORKING SHIFTS</strong></p><p>We offer four rotational shifts:</p><ul><li><p>Shift 1: 7:00 AM – 4:00 PM</p></li><li><p>Shift 2: 10:00 AM – 7:00 PM</p></li><li><p>Shift 3: 1:00 PM – 10:00 PM</p></li><li><p>Shift 4: 10:00 PM – 7:00 AM (<strong>Male Candidates Only</strong>)</p></li></ul><p><strong>TRANSPORTATION PROVIDED FROM:</strong></p><ul><li><p>10th of Ramadan City</p></li><li><p>Ring Road Areas</p></li><li><p>Heliopolis (Masr El Gedida)</p></li></ul><p><strong>WHY JOIN US?</strong></p><ul><li><p>Competitive fixed salary.</p></li><li><p>Attractive performance-based incentives.</p></li><li><p>Uncapped commissions paid in AED.</p></li><li><p>Transportation provided.</p></li><li><p>Opportunity to grow and maximize your income.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Excellent English communication skills.</p></li><li><p>Previous Call Center experience is preferred.</p></li><li><p>Strong communication, negotiation, and sales skills.</p></li><li><p>Ability to work rotational shifts.</p></li><li><p>A positive attitude and target-driven mindset.</p></li><li><p>Ability to perform effectively in a fast-paced environment.</p></li></ul><p></p>

Company Description Gourmet Egypt is a premium food retailer that has been serving passionate food enthusiasts since 2006, evolving from a small portfolio of imported ingredients for five-star hotels into a leading destination for high-quality food products. The company now offers a wide “Handcrafted by Gourmet” range, produced in its own facilities using carefully selected local and imported ingredients and recipes developed by in-house culinary talent and renowned chefs. Gourmet Egypt also operates a state-of-the-art e-commerce platform, including a webstore, mobile app, and shopable recipes, to provide customers with convenient access to its products. With a strong focus on community, customer care, and a love of good food, Gourmet Egypt encourages people to become adventurous foodies and values team members who share this passion.<br>Role Description This is a full-time, on-site call center role based in Zamalek, Cairo, designed for students and recent graduates with A2+ English proficiency who are looking to start a career in customer support. The role involves answering inbound customer calls, responding to inquiries about products, orders, and delivery, and providing accurate information in a friendly and professional manner. Team members will handle customer complaints, follow established procedures to resolve issues, and escalate complex cases when needed. Daily responsibilities include using call center systems and basic computer applications, documenting interactions, and collaborating with colleagues to ensure consistent, high-quality customer service that reflects Gourmet Egypt’s values.<br>Qualifications<br> Strong customer-facing abilities, including Customer Support and Customer Service skills. Effective Communication skills, with A2+ English proficiency and clear, respectful phone etiquette. Interest or foundational knowledge in Contact Centers, including call handling and ticketing processes. Basic Computer Literacy, with the ability to use call center software, email, and data entry tools. Currently a student or a recent graduate; previous customer-facing experience is an advantage but not required. Ability to work on-site in Zamalek, Cairo, in rotating shifts, including weekends or evenings if needed. Demonstrated teamwork, reliability, and a positive attitude toward learning and professional growth. Passion for food and enthusiasm for supporting customers in discovering Gourmet Egypt products.

<p><strong>Company Description</strong> TP Cairo EG is part of a global customer experience and business process outsourcing group serving leading international brands. The company operates modern contact center facilities that support customers across diverse industries, including telecom services for the USA market. TP Cairo EG focuses on delivering efficient, high-quality customer interactions through well-trained teams and structured processes. Team members benefit from professional development opportunities, performance-based incentives, and a collaborative work environment. The organization emphasizes integrity, respect, and continuous improvement in all aspects of its operations.</p><p><strong>Role Description</strong> This is a full-time, on-site role based in New Cairo for graduates handling an English Telecom Account serving the USA market. The Call Center Representative will manage inbound and outbound customer calls, respond to inquiries, and provide clear information about telecom services, plans, and billing. Daily tasks include resolving customer issues, documenting interactions accurately in the system, and following established procedures and compliance guidelines. The role requires maintaining professional communication, meeting performance targets such as quality, handle time, and customer satisfaction, and collaborating with supervisors and team members to improve service. The position may involve working in shifts aligned with USA market hours and adhering to company policies and security standards.</p><p><strong>Requirements</strong></p><ul><li><p>Flexible with rotational shifts</p></li><li><p>Graduates only</p></li><li><p>Egyptians only</p></li><li><p>Fluent in English</p></li></ul><p></p><p></p>

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company delivers inbound, outbound, back-office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services in 10 languages for government and commercial clients. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across locations. The organization is widely recognized with multiple global outsourcing, sustainability, customer experience, and diversity, equity, and inclusion awards. Xceed maintains strong governance and operational excellence through international certifications including COPC and various ISO standards, reinforcing its commitment to quality and business continuity.<br>Role Description The Quality Monitoring Call Center Specialist GSM Mobile B-2 is a full-time, on-site role based in Cairo. This role focuses on monitoring and evaluating GSM mobile customer service calls to ensure adherence to quality standards, policies, and procedures. The specialist will conduct regular call audits, document findings, and provide clear feedback and coaching points to team leaders and agents to improve performance. Daily tasks include analyzing call data and trends, identifying areas for service enhancement, preparing quality reports, and collaborating with operations and training teams to implement corrective actions. The role also involves supporting continuous improvement initiatives, maintaining up-to-date knowledge of GSM mobile services, and contributing to a consistent, high-quality customer experience.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to review call data, identify trends, and support data-driven improvement actions. Candidates should possess Quality Control and Quality Assurance skills to ensure adherence to service standards and operational procedures. Candidates should possess Quality Auditing skills to conduct structured call evaluations and document objective performance assessments. Candidates should possess excellent Communication skills to deliver constructive feedback, collaborate with stakeholders, and prepare clear quality reports. Experience in call center operations, preferably in GSM mobile or telecommunications, is highly beneficial. Knowledge of quality frameworks or standards used in contact centers is an advantage. Proficiency in using call monitoring tools and MS Office applications (especially Excel and Power Point) is preferred. Relevant education in business, communications, or a related field, or equivalent practical experience in quality monitoring, is desirable.

NOK Human Capital is Hiring!<br><br>We’re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt:<br>Location: Mohandessin (On-site) Shifts: 24/7 Rotational with rotational days off<br><br>Requirement:University Graduates English level: B2Previous Customer Service experience from 1 to 2 years is a must<br><br>Benefits:Gross Salary: 18K - 22K -based on experience-Social & Medical Insurance

Company Description<br>We are a fast-growing and customer-centric organization committed to delivering exceptional service and support. Our team values innovation, collaboration, and continuous improvement to meet and exceed customer expectations. Operating in an ever-evolving industry, we prioritize employee growth, fostering a positive and inclusive work environment. Join us to be a part of a dynamic team that makes a real difference.<br>Role Description<br>This is a full-time on-site role for an English Call Agent, based in Cairo, Egypt. The English Call Agent will handle incoming and outgoing customer calls to address inquiries, resolve issues, and provide accurate information about products or services. The role entails maintaining high levels of professionalism, ensuring customer satisfaction, and recording interactions in a clear and organized manner. The agent will also communicate efficiently with team members to improve service processes and relay customer feedback.<br>Qualifications<br>Customer service and problem-solving skills, with a focus on ensuring client satisfaction Organizational and time management skills for handling multiple inquiries effectively Proficiency in using telecommunication systems, CRM platforms, and basic office software Ability to collaborate with team members and adapt to the needs of the service process Flexibility and resilience to meet the demands of a fast-paced work environment Prior experience in a call center or customer service environment is preferred English level: B2 or higher.

Company Description<br>We are a fast-growing and customer-centric organization committed to delivering exceptional service and support. Our team values innovation, collaboration, and continuous improvement to meet and exceed customer expectations. Operating in an ever-evolving industry, we prioritize employee growth, fostering a positive and inclusive work environment. Join us to be a part of a dynamic team that makes a real difference.<br>Role Description<br>This is a full-time on-site role for an English Call Agent, based in Cairo, Egypt. The English Call Agent will handle incoming and outgoing customer calls to address inquiries, resolve issues, and provide accurate information about products or services. The role entails maintaining high levels of professionalism, ensuring customer satisfaction, and recording interactions in a clear and organized manner. The agent will also communicate efficiently with team members to improve service processes and relay customer feedback.<br><br>Qualifications<br>Customer service and problem-solving skills, with a focus on ensuring client satisfaction Organizational and time management skills for handling multiple inquiries effectively Proficiency in using telecommunication systems, CRM platforms, and basic office software Ability to collaborate with team members and adapt to the needs of the service process Flexibility and resilience to meet the demands of a fast-paced work environment Prior experience in a call center or customer service environment is preferred English level: B2 or higher

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.<br>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<br>We are currently seeking an experienced professional to join our team in the role of UKCS Agent<br>Principal responsibilities<br>Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products<br>Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate<br>Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team<br>Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres<br>Requirements Must be university graduate in any discipline Must be highly Fluent in English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy Must have between 0 to 2 years experience in Call Center Must be highly fluent or Excellent English Speaker

Company Description enable, a subsidiary of efinance Investment Group (EFIG), is a contact center solution provider serving the Egyptian market since 2009. Established as an independent company in 2020, enable delivers business process outsourcing services to both local and international clients. The company is committed to helping organizations reach their full potential through seamless customer support solutions. With advanced IT infrastructure, integrated telecommunications services, and a strong talent pool, enable focuses on reliable, high-quality service delivery and client satisfaction.<br><br>Qualifications<br> Technical Account and looking for English speakers to join our team! ????✨<br><br>???? What’s in it for you?<br>???? 20,000 EGP NET Basic Salary<br>???? Fixed Morning Shift 11am - 7pm<br>???? 2 fixed Days Off<br>???? Medical & Social Insurance<br>???? Career Growth Opportunity <br>???? Location: 6th of October – Smart Village<br><br>???? What we're looking for:<br>????️ English Level: C1<br>????University Graduate<br>???? Strong communication skills

Key Responsibilities:Handle inbound and outbound customer calls professionally and efficiently. Respond to customer inquiries regarding financing solutions, payment plans, and account details Provide accurate product and service information while maintaining high- quality standards. Resolve customer complaints, requests, and escalations with empathy and efficiency. Log all customer interactions accurately in the CRM system. Follow up on pending cases to ensure timely resolution. Coordinate with internal departments (Finance, Sales, Collections, etc.) to solve customer issues. Promote SEVEN’s financing services and guide customers through the application process. Ensure compliance with company policies, data privacy, and Central Bank of Egypt regulations. Strive to meet and exceed individual and team KPIs (call handling time, satisfaction rate, etc.).<br>Qualifications:Bachelor’s degree in Business Administration, Commerce, or any related field0-2 years of experience Customer service, preferably in financial services, banking, or telecom Strong problem-solving and customer-handling abilities. Active listening and conflict-resolution skills. Excellent communication and interpersonal skills (Arabic and English). Basic computer qualifications (Microsoft Office & CRM tools).

We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank. <br>What You'll Do:Provide exceptional customer service experience by answering inbound calls promptly and professionally. Respond to various customer inquiries regarding our banking products and services. Efficiently resolve customer complaints and issues, escalating complex cases as needed. Accurately record customer information and interactions in our system. Identify opportunities to improve customer experience and streamline processes. Adhere to established procedures and comply with information security and data privacy policies.<br>What You'll Need:Job location: New Cairo, Egypt Bachelor's degree in any field Excellent English communication skills (written and verbal) Ability to work in rotational shifts and weekends Strong problem-solving and interpersonal skills Available to join immediately A proactive and customer-centric approach<br>Bonus Points:Previous experience in a customer service role, preferably within the banking industry.<br>Benefits:Insource Contract Competitive salary Incentives based on the KPIs achieved Health insurance Career development opportunities

<h2>Outbound Call Specialist (Debt Collections)</h2><p>Empire Cooperative – Remote – Full-time</p><h3>Position Summary</h3><p>Empire Cooperative is looking for a motivated, competitive, and results-driven Outbound Call Specialist to join its growing remote team. In this role, you will make high-volume outbound calls to consumers regarding delinquent accounts, verify account information, and create opportunities that lead to successful payment resolutions.</p><p>This is an excellent opportunity for candidates with experience in call centers, customer service, collections, sales, appointment setting, telemarketing, lead generation, or cold calling. No prior debt collection experience is required. Paid training and ongoing coaching are provided.</p><p>The ideal candidate is confident on the phone, enjoys working toward performance goals, communicates professionally, and thrives in a fast-paced environment.</p><h3>About Empire Cooperative</h3><p>Empire Cooperative helps consumers resolve delinquent accounts so they can achieve financial stability and peace of mind. Its mission is to recover $240 million in delinquent accounts while creating opportunities for every team member to grow personally, professionally, and financially.</p><p>The company culture is built around its core values: Discipline, Inspiration, Transparency, Accountability, Alignment, and Results.</p><h3>Performance Objectives</h3><ul><li>Make 400–450 outbound calls daily to consumers with delinquent accounts</li><li>Locate and verify consumer information</li><li>Generate qualified inbound call opportunities for office representatives</li><li>Schedule appointments when appropriate</li><li>Maintain accurate customer records within the CRM</li><li>Document all account activity and customer interactions</li><li>Meet or exceed daily and monthly performance goals</li><li>Participate in coaching sessions, meetings, and ongoing training</li><li>Collaborate with team members and leadership to improve performance</li><li>Maintain a positive attitude in a high-volume environment</li><li>Follow all company policies, procedures, and compliance guidelines</li><li>Perform other duties as assigned</li></ul><h3>Key Performance Indicators (KPIs)</h3><p><strong>Daily goals</strong></p><ul><li>400–450 outbound calls</li><li>178 calls completed by midday</li><li>10 accounts transferred to office representatives</li><li>8 inbound call conversions</li></ul><p><strong>Monthly goals</strong></p><ul><li>$12,000 in collections</li><li>95% attendance</li><li>90% Quality Assurance score</li></ul><h3>Key Competencies</h3><ul><li>Excellent verbal communication and professional phone etiquette</li><li>Strong customer service skills and confidence speaking with consumers</li><li>Cold calling, lead generation, and appointment setting skills</li><li>Time management and multitasking</li><li>Active listening and problem-solving</li><li>Computer proficiency and CRM experience</li><li>Self-motivation, coachability, and reliability</li><li>Competitive mindset and goal-oriented attitude</li><li>Ability to work independently and adapt in a fast-paced environment</li></ul><h3>Education &amp; Experience</h3><p><strong>Required</strong></p><ul><li>High School Diploma or GED</li><li>English proficiency (B2 level or higher)</li><li>Ability to work Monday–Friday (PST hours)</li><li>Reliable internet connection</li><li>Quiet home office</li></ul><p><strong>Preferred</strong></p><ul><li>One year of experience in debt collection, call center, customer service, sales, telemarketing, cold calling, appointment setting, lead generation, or customer support</li><li>Spanish is a plus but not required</li></ul><h3>Technical Requirements</h3><p>Candidates must provide their own equipment:</p><ul><li>Windows computer or laptop</li><li>High-speed internet</li><li>USB headset with microphone</li><li>Webcam (required during training)</li><li>Quiet professional workspace</li></ul><p><strong>Software used:</strong> CRM, dialer software, Microsoft Excel, Google Sheets, Discord, Zoom</p><h3>Work Schedule</h3><ul><li>Full-time</li><li>Monday–Friday, 7:00 AM – 3:30 PM PST</li><li>One Saturday per month (4 hours)</li></ul><h3>Physical Requirements</h3><ul><li>Ability to sit for extended periods and use a computer for an entire workday</li><li>Ability to communicate clearly by phone</li><li>Ability to perform repetitive keyboard and mouse tasks</li><li>Ability to maintain focus in a fast-paced remote work environment</li><li>Reasonable accommodations may be made for qualified individuals with disabilities</li></ul><h3>Benefits</h3><ul><li>Daily performance bonuses and monthly bonus opportunities</li><li>Paid training</li><li>Paid Time Off (PTO)</li><li>Career advancement opportunities and professional development</li><li>Leadership coaching</li><li>Work-from-home opportunity</li><li>Supportive team environment</li><li>Performance recognition programs</li></ul><h3>Training</h3><p>New hires receive comprehensive paid training covering company policies, compliance, phone systems, CRM, objection handling, call coaching, and performance expectations.</p><p><strong>Requirements during training:</strong></p><ul><li>Camera on during training</li><li>Stable internet connection</li><li>Attend all scheduled meetings</li><li>Complete a 90-day introductory period</li><li>Maintain a professional work environment</li></ul><h3>Commitment to Diversity</h3><p>Empire Cooperative is an equal opportunity employer. It hires talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively fosters inclusion in all forms.</p>