Call Center Jobs in Egypt

???? Are you ready to take your Call Center experience to the next level?<br>If you’re currently handled Quality-related positions — we’re looking for YOU! ????<br>Maybe you’ve been:???? Listening to calls???? Providing feedback & coaching???? Conducting coaching sessions???? Supporting quality activities<br>If any of this sounds like you, this could be your next step! ????<br>We’re currently hiring for a Quality Specialist opportunity where you can turn the experience you’ve already gained into your next career move. ????<br>What we’re looking for:✅ Call Center experience✅ English level: B2✅ Experience in an account related to GSM / Mobile Services✅ Previous experience in the Quality<br>If you feel you’re ready to move don’t miss this opportunity! ????<br>???? Send us your CV / apply now and take the next step in your career!

<strong>Company Description</strong> Recruitment &amp; HR Services Company specializes in connecting organizations with qualified talent across a wide range of industries and job functions. The company focuses on delivering efficient, reliable hiring solutions and supporting both employers and job seekers throughout the recruitment process. Team members work in a fast-paced, service-oriented environment with opportunities to develop professional skills in talent management and client support. The organization values clear communication, integrity, and a strong commitment to providing a positive experience for candidates and clients.<br><strong>Role Description</strong> This is a full-time, on-site Call Center Agent role based in Giza. The Call Center Agent will handle inbound and outbound calls, respond to inquiries, and provide accurate information to candidates and clients. Responsibilities include resolving issues, documenting interactions in the system, following call scripts and guidelines, and escalating complex cases when necessary. The role involves maintaining service quality standards, meeting performance targets, and collaborating with team members to ensure consistent, professional support. Call Center Agents are expected to adhere to company policies, maintain confidentiality, and represent the organization in a courteous and efficient manner.<br><strong>Qualifications<br></strong> <ul><li>Customer-facing skills, including experience as Customer Service Representatives and a strong focus on Customer Satisfaction</li><li>Customer Support capabilities, including handling inquiries, resolving issues, and providing clear, accurate information</li><li>Interpersonal Skills for effective communication, active listening, and building rapport with callers</li><li>Computer Literacy, including proficiency with call center software, CRM tools, and basic office applications</li><li>Strong verbal and written communication skills in relevant languages</li><li>Ability to work on-site in Giza, manage high call volumes, and maintain professionalism under pressure</li><li>Attention to detail, problem-solving abilities, and a commitment to service quality</li><li>Previous call center or customer service experience is an advantage; relevant training or education in business, communications, or a related field is beneficial</li></ul>

Company Description Calico Callers is a professional call center based in Egypt, supporting businesses of all sizes with flexible, high-quality inbound call services. The team focuses on natural, human conversations that build trust and drive conversion, acting as an extension of each client’s brand and goals. Services include trained agents for high-volume campaigns, customized scripts, and coverage that aligns with different time zones. Calico Callers emphasizes compliance, data privacy, and transparent reporting through detailed call logs. The company is dedicated to helping startups and growing businesses scale their customer communication efficiently and reliably.<br>Role Description The Inbound Sales Representative will handle incoming calls from prospective and existing customers, listen to their needs, and offer appropriate products or services that align with client goals. Day-to-day responsibilities include answering inquiries, qualifying leads, providing accurate information, processing orders, and ensuring a smooth customer experience throughout the sales cycle. The role involves maintaining detailed records of calls and outcomes, following client-specific scripts and guidelines, and collaborating with team members to meet individual and campaign targets. This is a full-time remote role, requiring reliable availability during assigned shifts and consistent adherence to performance and quality standards.<br>Qualifications<br> Strong Inside Sales skills, including lead qualification and closing sales in an inbound call environment. Excellent Communication abilities, with clear, professional, and empathetic verbal skills and active listening. Solid Customer Service capabilities, focusing on resolving inquiries, managing objections, and building long-term relationships. Experience with Order Processing and accurate data entry, ensuring correct documentation of orders and call details. Background in Account Management, including follow-ups, relationship maintenance, and support for repeat business. Comfort working remotely with reliable internet access, time management skills, and self-directed work habits. Familiarity with call center software, CRM tools, and basic computer applications (e.g., email, spreadsheets) is beneficial. Prior experience in sales, call centers, or customer-facing roles is preferred; fluency in English and other languages is an advantage.

<p><strong>Company:</strong> Ronaj Recruitment</p><p> <strong>Work Arrangement:</strong> Remote / Freelance</p><p> <strong>Compensation:</strong> EGP 1,000 per Successful Hire</p><p><br></p><p><strong>About Ronaj Recruitment</strong></p><p>Ronaj Recruitment is a growing recruitment agency specializing in connecting businesses with qualified talent across different industries. We provide efficient and tailored recruitment solutions to help companies find the right candidates for their hiring needs.</p><p><br></p><p><strong>Job Summary</strong></p><p>We are looking for motivated and experienced Freelance Recruiters to join our recruitment network and support our call center hiring projects.</p><p>The ideal candidate should have at least one year of recruitment experience, excellent English communication skills, and the ability to source, screen, and identify suitable candidates for call center positions.</p><p>This is a commission-based opportunity offering flexible working hours and the ability to earn based on successful placements.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Source and attract candidates for call center positions through social media, job boards, referrals, and other recruitment channels.</li><li>Review CVs and conduct initial screening interviews.</li><li>Assess candidates' English communication skills and suitability for the required positions.</li><li>Ensure candidates meet the client's hiring criteria and job requirements.</li><li>Coordinate interviews and follow up with candidates throughout the recruitment process.</li><li>Maintain an active pipeline of qualified candidates.</li><li>Provide regular updates on recruitment progress and candidate status.</li><li>Ensure a positive candidate experience throughout the hiring process.</li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li>At least <strong>1 year of recruitment experience</strong>, preferably in call center or BPO recruitment.</li><li><strong>Excellent English communication skills</strong> (written and spoken).</li><li>Good understanding of call center recruitment and candidate screening.</li><li>Strong sourcing, interviewing, and communication skills.</li><li>Ability to work independently and meet recruitment targets.</li><li>Good organizational skills and attention to detail.</li><li>Experience recruiting for English-speaking call center accounts is an advantage.</li></ul><p><br></p><p><strong>Compensation &amp; Commission Structure</strong></p><ul><li>Commission-based freelance opportunity with no fixed salary.</li><li><strong>EGP 1,000 commission for every successful hire.</strong></li><li>Commission is payable once the candidate successfully joins the company and completes the agreed initial attendance/retention requirement.</li><li>No fixed working hours; recruiters can manage their schedules independently.</li></ul><p><br></p><p><strong>Join Ronaj Recruitment and turn your recruitment skills into earning opportunities!</strong></p>

<strong>Company Description</strong> Terra Solutions specializes in call center and customer support services, helping businesses build strong connections with their customers and drive growth. The company focuses on delivering reliable, high-quality service across multiple channels, ensuring that every interaction supports client goals. Terra Solutions partners with organizations that value professional, consistent customer care. Team members join a service-oriented environment where performance, collaboration, and continuous improvement are encouraged.<br><strong>Role Description</strong> The Call Center Specialist is a full-time, on-site role based in 10th of Ramadan. This role involves handling incoming and outgoing customer calls, responding to inquiries, resolving issues, and documenting interactions accurately in company systems. The specialist will follow established scripts and guidelines, escalate complex cases when needed, and ensure each customer receives timely, respectful, and solution-focused support. Daily tasks include using computer-based tools to access account information, updating records, and communicating clearly with customers and colleagues. The role also includes meeting call center performance metrics, participating in team meetings and trainings, and contributing to a positive, professional work environment.<br><strong>Qualifications<br></strong> <ul><li>Demonstrated skills in Customer Support and Customer Service to manage inquiries, complaints, and service requests effectively.</li><li>Strong Communication abilities, including clear verbal communication, active listening, and professional telephone etiquette.</li><li>Experience working in Contact Centers or similar environments, with an understanding of call handling procedures and performance metrics.</li><li>Solid Computer Literacy, including the ability to navigate CRM systems, use call center software, and manage digital records accurately.</li><li>Ability to remain calm under pressure, handle high call volumes, and maintain a customer-focused approach.</li><li>Strong problem-solving skills and attention to detail, with the capacity to follow structured processes and guidelines.</li><li>Willingness to work on-site in 10th of Ramadan and adhere to scheduled shifts, including possible evenings or weekends as needed.</li><li>Previous call center or customer-facing experience is preferred; a high school diploma or equivalent is required, and further education is an asset.</li></ul>

<strong>Role Description<br><br></strong> This full-time, on-site Call Center Agent – Medical Background role is based in Cairo, Egypt. The Call Center Agent will handle inbound and outbound calls from patients and clients, provide information about clinic services, schedule and confirm appointments, and update patient records accurately in clinic systems. The role includes resolving inquiries, escalating medical or administrative issues to appropriate teams, and following standardized scripts and protocols to ensure consistent communication. The Call Center Agent will collaborate with medical and administrative staff, maintain confidentiality of patient information, and meet performance targets related to call handling, response time, and customer satisfaction. The position requires adherence to clinic policies, active participation in training, and ongoing development of medical and service knowledge.<br><br><strong>Qualifications<br></strong> <br><ul><li>Experience working as Customer Service Representatives or in similar client-facing roles, with a focus on healthcare or medical services.</li><li>Demonstrated ability to maintain high Customer Satisfaction through professional, patient, and solution-oriented communication.</li><li>Strong Interpersonal Skills, including active listening, empathy, and clear spoken and written communication.</li><li>Background in Customer Support operations, such as handling inquiries, logging cases, and following up on patient requests.</li><li>Solid Computer Literacy, including proficiency with call center software, electronic medical record systems, and basic office applications.</li><li>Relevant medical or healthcare knowledge (e.g., previous work in clinics, hospitals, or medical call centers) and understanding of patient confidentiality.</li><li>Ability to work on-site in Cairo, Egypt, manage high call volumes, and perform effectively in a structured, target-driven environment.</li><li>Completion of relevant post-secondary education or vocational training in healthcare, nursing, or a related field is preferred.</li></ul>

<strong>Duties And Responsibilities<br><br></strong><ul><li>Manages the call center team's real-time view system (Cisco).</li><li>Exports historical data and sales reports from Customer Relationship Management for use on the dashboard and performance analysis.</li><li>Monitors the call center process, investigates system faults in real time or in the past, and escalates as appropriate.</li><li>Participates in team and development meetings.</li><li>Monitors the customer's dashboard voice to evaluate client questions and complaints in order to enhance customer satisfaction.</li><li>Monitors daily team leader actions and ensures that they listen to recorded calls in order to discover and manage non-standardized calls.</li><li>Creates a qualitative scorecard, exports calls, listens to and assesses them.</li><li>Conducts spot checks on received calls to verify evaluation compliance.</li><li>Establishes quantitative key performance indicators (KPIs) for all employees of the customer service team.</li><li>Examines phone answer rates, abandoned calls, service levels, sales per agent, and conversation rates.</li><li>Creates call center procedures and dashboards for each transaction; evaluates performance and data.</li><li>Aligns with IT on insights for enhancing the website, technology, and apps.</li><li>Collaborates with Ecommerce to build demand and uses Trade Marketing to assess promotions.</li><li>Conducts an annual training needs analysis and collaborates with the training team to develop a training plan for the call center staff.</li><li>Examines the team's attendance and watches overtime.</li><li>Conducts capacity planning by anticipating incoming business load to determine the number of full-time personnel required.</li><li>Closes all financial and sales reports and keeps an eye on costs.</li><li>Maintains the call center's assets while adhering to safety requirements.</li><li>Evaluates weekly KPIs and performance; implements appropriate corrective action measures.</li><li>Allows new users access.</li><li>Updates dynamic channel charts.</li><li>Creates interactive voice recordings and seasonal message updates.</li><li>Leads the call center team efficiently and effectively through on-the-job training, motivating, coaching, and staff development.</li></ul>

<p>Hiring: Quality Assurance Specialist - Call Center </p><p>We are hiring for a Call Center that serves Mental Health Clinics in California.</p><p><strong>Job Responsibilities:</strong></p><p>- Monitor and evaluate agent calls using QA scorecards</p><p>- Provide feedback and coaching to improve performance</p><p>- Identify training gaps and work with Training team</p><p>- Ensure 100% compliance with HIPAA and client SOPs</p><p>- Prepare daily/weekly QA reports</p><p>- Handle crisis calls protocols and calibration sessions</p><p><strong>Requirements:</strong></p><p>- Fluent English - Speaking &amp; Listening</p><p>- Previous experience in QA or Call Center is a plus</p><p>- Strong attention to detail and communication skills</p><p>- Knowledge of HIPAA is a plus</p><p><strong>Location:</strong> Fifth Settlement, New Cairo - On-site</p><p><strong>Shift:</strong> Fixed Shift from 7:00 PM to 4:00 AM - US Time</p><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Requirements:</strong></p><p>- Fluent English - Speaking &amp; Listening</p><p>- Previous experience in QA or Call Center is a plus</p><p>- Strong attention to detail and communication skills</p><p>- Knowledge of HIPAA is a plus</p><p><strong>Location:</strong> Fifth Settlement, New Cairo - On-site</p><p><strong>Shift:</strong> Fixed Shift from 7:00 PM to 4:00 AM - US Time</p></li></ul><p></p>

<p><strong>We are Hiring: Healthcare Call Centre Agent ✨</strong></p><p><br></p><p>We are looking for an empathetic, efficient, and detail-oriented <strong>Call Centre Agent</strong> to join our team, delivering a seamless, patient-centered service experience across our communication channels (Voice &amp; WhatsApp).</p><p>If you have a background in healthcare operations, love solving problems, and excel at managing fast-paced customer interactions, we want you on board!</p><p>To apply send your CV to: ContactUs@takamul.health</p><p><br></p><p><strong> Role:</strong> Call Centre Agent</p><p> <strong>Location:</strong> Egypt Office – Alsawra Street – Heliopolis (Supporting international operations)</p><p> <strong>Department:</strong> Customer Service / Patient Access Center</p><p> <strong>Core Channels:</strong> Inbound/Outbound Calls &amp; WhatsApp Inquiries</p><p> <strong>Preferred Profile:</strong> Candidates with a medical or healthcare background (hospital, clinic, or medical Call Centre experience) are strongly preferred.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle a high volume of inbound calls and WhatsApp chats with professionalism.</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist patients with smooth appointment scheduling, rescheduling, and cancellations.</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Review, update, and manage doctor rosters, including processing clinic leave changes.</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address and resolve patient complaints efficiently within required timeframes.</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain strict confidentiality of patient records and data security protocols.</strong></p><p><br></p><p><strong>What We Are Looking For:</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Diploma or Bachelor’s degree (preferably in a healthcare or medical-related field).</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous experience in a fast-paced Call Centre or Customer Service environment.</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong listening, problem-solving, and de-escalation skills.</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High attention to detail for precise system logging and roster scheduling.</strong></p><p><br></p><p><strong>Job Requirements:</strong></p><ul><li>Egyptian nationality is required.</li><li>Preferably residing in Heliopolis or nearby areas.</li><li>Minimum 3 years of relevant experience in the same position.</li><li>Eligible for social insurance registration.</li><li>Flexible and willing to work on a rotational shift basis.</li></ul><p><br></p>

<strong>Company Description</strong> Afaq Trade is a growing commercial company that focuses on delivering reliable, customer-centered services and products to its clients. The organization values professionalism, clear communication, and responsive support in all customer interactions. Team members are encouraged to contribute ideas that improve processes and enhance client satisfaction. Afaq Trade offers a collaborative work environment with opportunities to develop practical skills in customer service and operations. The company is committed to ethical business practices and building long-term relationships with customers and partners.<br><strong>Role Description</strong> This is a full-time, on-site role based in Giza for a Call Center Specialist fluent in English. The Call Center Specialist will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Daily responsibilities include resolving issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role involves adhering to call center procedures, meeting performance targets, and collaborating with team members to improve service quality. The specialist will also escalate complex cases as needed, maintain professionalism in all communications, and support continuous improvement initiatives within the contact center.<br><strong>Qualifications<br></strong> <ul><li>Strong Customer Support and Customer Service skills, with the ability to handle inquiries and complaints professionally.</li><li>Effective Communication abilities, including clear spoken and written English suitable for phone-based and digital interactions.</li><li>Experience working in Contact Centers or similar high-volume customer interaction environments.</li><li>Solid Computer Literacy, including comfort with call center software, CRM systems, email, and basic office applications.</li><li>Ability to work on-site in Giza and maintain punctuality and reliability in a full-time schedule.</li><li>Strong problem-solving skills, attention to detail, and the ability to stay calm under pressure.</li><li>Positive attitude, team-oriented mindset, and willingness to learn and adapt to new procedures.</li><li>Previous call center or customer service experience is preferred; relevant training or coursework in business or communication is an advantage.</li></ul>

<p><strong>Lead Engagement Specialist - Remote</strong></p><p><br></p><p><strong>JHIVE Solution is looking for motivated and experienced Call Center Agents to join our growing team. We’re looking for professional, reliable individuals with strong English communication skills who can deliver excellent performance while working remotely.</strong></p><p><br></p><p><strong>Job Description</strong></p><p><br></p><p><strong>As a Call Center Agent, you will be responsible for communicating with customers, handling calls professionally, following campaign guidelines, and achieving the required performance targets.</strong></p><p><br></p><p><strong>You will be expected to:</strong></p><p><br></p><p><strong>* Handle inbound and/or outbound calls professionally.</strong></p><p><strong>* Communicate clearly and confidently with customers.</strong></p><p><strong>* Follow campaign scripts, procedures, and quality standards.</strong></p><p><strong>* Maintain a professional and customer-focused approach throughout every interaction.</strong></p><p><strong>* Accurately document call outcomes and required information.</strong></p><p><strong>* Meet assigned performance and quality targets.</strong></p><p><strong>* Work independently and maintain productivity in a remote environment.</strong></p><p><strong>* Collaborate with team leaders and management to continuously improve performance.</strong></p><p><br></p><p><strong>Qualifications</strong></p><p><br></p><p><strong>* Previous Call Center experience is required.</strong></p><p><strong>* Strong English communication skills — B2 to C1 level.</strong></p><p><strong>* Excellent verbal communication and active listening skills.</strong></p><p><strong>* Professional attitude and strong work ethic.</strong></p><p><strong>* Ability to work independently and manage time effectively.</strong></p><p><strong>* Comfortable working with performance-based targets and KPIs.</strong></p><p><strong>* Good computer skills and familiarity with basic CRM/call-center systems.</strong></p><p><strong>* Reliable internet connection and a suitable work-from-home environment.</strong></p><p><br></p><p><strong>Preferred Experience</strong></p><p><br></p><p><strong>Experience in any of the following campaigns is considered a strong advantage:</strong></p><p><br></p><p><strong>* Medicare, Meals and ACA Campaigns</strong></p><p><strong>* Appointment Setting</strong></p><p><strong>* DME Campaigns</strong></p><p><br></p><p><strong>Candidates with relevant campaign experience will be given additional consideration.</strong></p><p><br></p><p><strong>What We Offer</strong></p><p><br></p><p><strong>* 100% Work From Home</strong></p><p><strong>* Monday to Friday</strong></p><p><strong>* Saturday &amp; Sunday — Fixed Days Off</strong></p><p><strong>* Salaries up to 16,000</strong></p><p><strong>* Career growth and development opportunities</strong></p><p><strong>* Professional and supportive working environment</strong></p><p><strong>* Opportunity to develop your skills and grow with a growing company</strong></p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p><strong>Interested candidates are invited to apply by sending:</strong></p><p><br></p><p><strong>* Full Name</strong></p><p><strong>* 1-minute English voice note introducing yourself</strong></p><p><strong>* Brief overview of your previous call center experience</strong></p><p><strong>* English communication level</strong></p><p><br></p><p><strong> Apply via WhatsApp: 01283323401</strong></p><p><strong>Our recruitment team will review applications and contact shortlisted candidates.</strong></p>

<strong>Company Description</strong> TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and more empathetic while maintaining its trusted expertise. TP focuses on delivering intelligent, future-ready customer experience solutions for clients across diverse sectors. Team members join a forward-looking organization that values innovation, adaptability, and human-centric service. Working at TP means being part of a company that is committed to staying ahead of market trends and technology.<br><strong>Role Description</strong> This is a full-time, on-site Call Centre Agent role based in New Cairo. The Call Centre Agent will handle inbound and outbound calls, provide clear and courteous support in fluent English (B2/C1), and respond to customer inquiries, issues, and requests. Daily responsibilities include accurately documenting interactions, following established procedures, and escalating complex cases when necessary. The role involves meeting performance targets, maintaining high service quality standards, and adhering to company policies and compliance guidelines. Call Centre Agents collaborate with team members and supervisors to continuously improve customer experience and operational efficiency.<br><strong>Qualifications<br></strong> <ul><li>Strong verbal and written communication skills in English at B2/C1 level, with clear pronunciation and active listening abilities.</li><li>Customer service mindset, including patience, empathy, problem-solving skills, and the ability to manage difficult or high-pressure interactions.</li><li>Basic computer literacy and the ability to navigate multiple systems, CRM tools, and call centre software efficiently.</li><li>Time management and organizational skills, with the ability to handle high call volumes and multitask while maintaining accuracy.</li><li>Adaptability to shift work and dynamic environments, with reliability, professionalism, and a commitment to meeting performance targets.</li><li>Previous experience in a call centre, customer support, or similar role is an advantage but not mandatory.</li><li>High school diploma or undergraduate degree (grads and students are welcome), or equivalent education.</li><li>Willingness to participate in training and ongoing development to improve performance and service quality.</li></ul>

<br><br>Prof Clinic is looking for a professional and customer-oriented Call Center Agent to join our team and provide excellent service to patients by handling inquiries, managing appointments, and ensuring a positive patient experience.<br><br><strong>Key Responsibilities<br><br></strong>• Handle incoming and outgoing calls professionally and efficiently.<br><br>• Respond to patient inquiries regarding clinic services, appointments, and medical consultations.<br><br>• Schedule, confirm, and follow up on patient appointments.<br><br>• Provide accurate information about clinic services and direct patients to the appropriate departments.<br><br>• Handle patient complaints and concerns professionally and escalate complex cases when necessary.<br><br>• Follow up with patients to confirm appointments and reduce missed appointments.<br><br>• Maintain accurate patient information and call records in the system.<br><br>• Meet call center performance targets and maintain high service quality standards.<br><br>• Coordinate with the medical and administrative teams to ensure smooth patient communication.<br><br>• Follow company procedures and maintain patient confidentiality.<br><br><strong>Requirements<br><br></strong>• Previous experience in Call Center or Customer Service is preferred.<br><br>• Previous experience in the Healthcare industry is Must, especially in clinics, hospitals, or medical centers.<br><br>• Excellent communication and telephone etiquette.<br><br>• Good problem-solving and interpersonal skills.<br><br>• Ability to handle patient inquiries and complaints professionally.<br><br>• Basic computer skills and the ability to use CRM or call center systems.<br><br>• Ability to work under pressure and meet performance targets.<br><br>• Strong organizational skills and attention to detail.<br><br><br><strong>Job Details<br><br></strong>Company: Prof Clinic<br><br>Industry: Medical / Healthcare<br><br>Location: Zahraa El Maadi, Cairo<br><br>Work Type: Full-time<br><br>

Job Description — Call Center Agent<p><strong>Company:</strong> SAVR0O Telemarketing</p><p> <strong>Location:</strong> Egypt </p><p> <strong>Position:</strong> Call Center Agent / Telesales Representative</p><p> <strong>Employment Type:</strong> Full-Time</p>About the Role<p>SAVR0O is looking for motivated and ambitious <strong>Call Center Agents</strong> to join our growing telemarketing team in Egypt. You’ll be responsible for communicating with potential customers, identifying opportunities, generating qualified leads, and supporting sales growth.</p>Key Responsibilities<ul><li>Make outbound calls to potential customers.</li><li>Introduce and explain products/services professionally.</li><li>Identify customer needs and qualify potential leads.</li><li>Transfer qualified and interested prospects to the appropriate sales team.</li><li>Maintain accurate records of calls, leads, and customer information.</li><li>Follow sales scripts, campaigns, and company procedures.</li><li>Work toward individual and team targets.</li><li>Deliver a professional customer experience on every call.</li></ul>Requirements<ul><li>Excellent communication and interpersonal skills.</li><li><strong>Fluent English</strong> — B2+ preferred.</li><li>Confident and professional speaking style.</li><li>Motivated, target-oriented, and willing to learn.</li><li>Ability to handle objections and engage customers.</li><li>Previous call center or telesales experience is a <strong>plus, but not required</strong>.</li><li>Ability to work effectively in a team.</li><li>Good Laptop + Headphones +Good internet</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Professional training and development.</li><li>Growth opportunities within the company.</li><li>Supportive and performance-driven work environment.</li><li>Opportunity to build experience in international telemarketing and sales.</li></ul> How to Apply<p>Drop your contact and would get to you within 24 hours</p><ul><li><strong>Join SAVR0O — Turn conversations into customers.</strong></li></ul>

<p><strong>Company Description</strong> We are a trusted leader in integrated customer experience solutions, using cutting-edge technology to help clients better serve and support their customers. Our dedicated team focuses on excellence, continuously redefining industry standards to create more efficient and empathetic service models. Guided by a mission to make lives better, we actively engage, listen, and resolve consumer concerns with care and innovation. We treat our clients’ brands and reputations as our own, building long-term partnerships based on reliability and performance. By joining us, candidates can be part of a forward-thinking organization committed to transforming customer interactions.</p><p><strong>Role Description</strong> This is a full-time, on-site Call Center Specialist role located in Qesm 1st New Cairo. The Call Center Specialist (English B2) will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information and solutions in clear, professional English. Daily tasks include documenting interactions, updating customer records, and following established procedures and scripts while maintaining high-quality standards. The role also involves resolving issues with empathy, escalating complex cases when needed, and meeting performance metrics such as response time, call handling efficiency, and customer satisfaction. The specialist will collaborate with team members and supervisors to continuously improve call handling techniques and overall service delivery.</p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong Customer Support and Customer Service skills, focused on resolving inquiries and concerns effectively and respectfully.</li><li>Candidates should possess effective Communication skills, including English at B2 level, with clear speaking, active listening, and professional tone.</li><li>Candidates should possess experience or familiarity with Contact Centers, including working with call handling procedures, scripts, and performance metrics.</li><li>Candidates should possess solid Computer Literacy, including the ability to work with CRM systems, call center software, and basic office applications.</li><li>Additional beneficial qualifications include problem-solving ability, resilience in high-volume environments, attention to detail, and a customer-centric mindset.</li><li>Previous experience in customer service or call center roles and a high school diploma or equivalent education are preferred.</li></ul><p><br></p><p><strong>How to Apply:</strong></p><p><span><span class="ql-cursor"></span></span>Interested candidates can apply by sending their CV to WhatsApp/Call on 01117896906.</p>

<ul><li><p>Monitor and evaluate customer service calls to ensure quality standards are met.</p></li><li><p>Review calls and identify areas for improvement.</p></li><li><p>Provide feedback and coaching to Call Center Agents.</p></li><li><p>Prepare quality reports and track performance results.</p></li><li><p>Ensure agents follow company policies, procedures, and call handling standards.</p></li><li><p>Identify recurring issues and recommend improvement actions.</p></li><li><p>Work closely with the Operations and Training teams to improve customer experience.</p></li><li><p>Maintain accurate quality evaluation records.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in any relevant field.</p></li><li><p>3–5 years of experience in Call Center Quality Assurance or a similar role.</p></li><li><p>Good understanding of call center operations and quality standards.</p></li><li><p>Excellent communication and listening skills.</p></li><li><p>Strong attention to detail and analytical skills.</p></li><li><p>Good command of English is preferred.</p></li><li><p>Ability to provide constructive feedback and coaching.</p></li><li><p>Good knowledge of Microsoft Office, especially Excel.</p></li></ul><p></p>

<p><strong>Job Accountabilities:</strong></p><ol><li>Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.</li><li>Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.</li><li>Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.</li><li>Educate customers on ADIB’s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.</li><li>Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.</li><li>Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.</li><li>Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).</li><li>Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.</li></ol><p><strong>Qualifications &amp; Experience:</strong></p><ul><li>Bachelor’s degree in Business Administration, Management, or related field.</li><li>Officer: 0–2 years of experience in call center.</li><li>Senior Officer: 2–4 years of experience in call center.</li></ul><p><strong>Skills:</strong></p><ul><li>Excellent communication skills.</li><li>Excellent problem-solving and decision-making skills.</li><li>Excellent organizational and time-management skills.</li></ul><p><strong>Technical Skills:</strong></p><ul><li>Good knowledge of call center software and systems.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li></ul><p><br></p>

<p><strong>Job Accountabilities:</strong></p><ol><li>Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.</li><li>Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.</li><li>Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.</li><li>Educate customers on ADIB’s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.</li><li>Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.</li><li>Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.</li><li>Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).</li><li>Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.</li></ol><p><strong>Qualifications &amp; Experience:</strong></p><ul><li>Bachelor’s degree in Business Administration, Management, or related field.</li><li>Officer: 0–2 years of experience in call center.</li><li>Senior Officer: 2–4 years of experience in call center.</li></ul><p><strong>Skills:</strong></p><ul><li>Excellent communication skills.</li><li>Excellent problem-solving and decision-making skills.</li><li>Excellent organizational and time-management skills.</li></ul><p><strong>Technical Skills:</strong></p><ul><li>Good knowledge of call center software and systems.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li></ul><p><br></p>

Company Description Terra Solutions specializes in call center and customer support services, helping businesses strengthen customer connections and drive growth. The company focuses on delivering reliable, scalable support solutions that enhance customer satisfaction and loyalty. Terra Solutions partners with a wide range of organizations to optimize their customer service operations and communication channels. Team members join a fast-paced, service-oriented environment where customer experience and performance quality are central to success. Role Description The Senior Talent Acquisition Specialist is a full-time, on-site role based in 10th of Ramadan. This role is responsible for managing the full recruitment lifecycle, including sourcing, screening, interviewing, and hiring candidates for various call center and support positions. The Specialist will collaborate with hiring managers to define role requirements, create effective job postings, and maintain a strong talent pipeline. Day-to-day activities include conducting interviews, coordinating recruitment processes, overseeing employer branding initiatives, and ensuring a positive candidate experience. The role also involves tracking recruitment metrics, refining hiring strategies, and supporting continuous improvement of talent acquisition practices. Qualifications Candidates should possess strong skills in Full-life Cycle Recruiting and Recruiting, with proven experience managing end-to-end hiring processes. Candidates should possess effective Hiring and Interviewing skills, including assessing competencies and cultural add. Candidates should possess Employer Branding capabilities, with experience promoting the organization’s value proposition to potential talent. Relevant experience in call center or customer support environments is highly beneficial. Strong communication, stakeholder management, and organizational skills are required. Ability to work on-site in 10th of Ramadan and manage multiple requisitions in a fast-paced setting. Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience. Familiarity with applicant tracking systems (ATS) and recruitment analytics tools is a plus.

<strong>Company Description</strong> Gourmet Egypt is a premium food retail and production company that has been serving food lovers since 2006. The company combines the finest imported and local ingredients to create its “Handcrafted by Gourmet” product range, developed by in-house culinary experts and renowned visiting chefs. With modern retail stores and a state-of-the-art e-commerce platform including a webstore, mobile app, and shopable recipes, Gourmet offers customers a seamless shopping experience. The company’s mission is to help customers enjoy high-quality, lovingly made food that brings people together and encourages them to be adventurous foodies. Gourmet Egypt values a strong sense of community, treating every customer like family and recognizing team members’ skill, passion, and care as key to its success.<br><strong>Role Description</strong> This is a full-time, on-site Call Center role based in Zamalek, Cairo, suitable for students and fresh graduates with A2+ English proficiency. The role involves handling inbound and outbound calls, assisting customers with orders, product information, and general inquiries, and ensuring a positive customer experience. Team members will update customer records, process requests accurately using call center systems, and follow up on issues to ensure timely resolution. The role also includes coordinating with store and operations teams when needed, adhering to call center guidelines and performance targets, and representing Gourmet Egypt’s values of hospitality and care in every interaction.<br><strong>Qualifications<br></strong> <ul><li>Strong customer-focused skills, including Customer Support and Customer Service, with a genuine interest in helping people.</li><li>Effective Communication abilities, including clear spoken and written interaction in English (A2+ level) and Arabic.</li><li>Familiarity with Contact Centers or call center environments, including basic understanding of call handling procedures.</li><li>Good Computer Literacy, including ability to use call center software, CRM systems, email, and basic office applications.</li><li>Ability to work full time on-site in Zamalek, Cairo, with flexibility for shifts, weekends, and peak business periods.</li><li>Strong attention to detail, reliability, and the ability to work both independently and as part of a team.</li><li>Interest in food and retail, with a positive attitude, professional phone manner, and willingness to learn.</li><li>Students and fresh graduates are</li></ul>