Call Center Jobs in Egypt

Job description<br>Company Description<br>RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management solutions, serving global clients across multiple industries. Since 2001, RAYA CX has been the trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging advanced technology, highly skilled talent, and continuous innovation, we deliver seamless business process outsourcing and customer experience solutions.<br>Role Description<br>We are hiring Mechanical Engineering Call Center Agents (Fluent English Speakers) for a full-time, on-site role supporting a leading global automotive company. The role is based in October Motamiz, Cairo, Egypt, with transportation provided.<br>As a Call Center Agent, you will:<br>Handle technical and customer inquiries related to automotive products and services.<br>Provide accurate and professional support to international customers.<br>Deliver excellent customer service through effective communication and problem-solving.<br>Collaborate with internal teams to ensure service excellence.<br>Work in a morning shift schedule with rotational days off.<br>Qualifications Mechanical Engineering background (mandatory).<br>Fluent English (C1 level) — excellent verbal and written communication skills.<br>Strong analytical and problem-solving skills.<br>Passion for the automotive field and innovation.<br>Presentable and professional demeanor.<br>Fresh graduates are welcome to apply.<br>Previous customer service or technical support experience is a plus.<br>Offer Salary: EGP 40,000 Gross<br>Shift: Morning shift (Transportation Provided)<br>Location: October Motamiz, Cairo<br>Schedule: Rotational days off<br>Training: Paid training included<br>Career Growth: Experience letter and growth opportunities after 1 year

Company Description<br> <br>Mosla Pioneers is a leading Egyptian recruitment and marketing agency that has been providing unmatched HR solutions since November 2023. We specialize in connecting multinational and national companies with qualified candidates across various industries. Our tailored recruitment services are designed to meet the unique needs of each client, ensuring efficient and high-quality talent placements. By partnering with reputable organizations such as Vodafone Egypt, HSBC, and Teleperformance, we have established ourselves as a trusted name in recruitment. Our mission is to drive growth and success for businesses and candidates alike through a commitment to excellence and innovation.<br><br> Role Descriptio<br> Mosla Pioneers is hiring for SUTHERLAND (Premium DTV Sales Account) ????<br>If you are an experienced English speaker looking for the next big financial step, this is your chance!<br>Package: Up to 28,000 EGP NET (Including KPIs) + Paid Training.<br>Perks: Full Medical & Social Insurance.<br>Location: New Cairo.<br>Schedule: Rotational shifts (including night & overnight shifts).<br>Requirements: English B2+ / C1 | Graduates only | Previous Call Center experience is a MUST.<br>???? Fast-Track Your Application: Send your CV + a 1-minute English Voice Note showcasing your experience to Whats App:<br>???? 01093105176<br>#Sutherland #DTVSales #New Cairo Jobs #Hiring Now<br><br> Qualifications<br> English Level: B2+ / C1 (Fluent)<br>Education: Graduates only ????<br>Experience: Previous Call Center experience is a MUST<br>???? How to Apply (Fast Process):<br>Send your CV + a 1-minute English Voice Note to Whats App:<br>???? 01093105176<br>#Sutherland #DTVSales #New Cairo Jobs #Hiring Now

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help partners streamline operations and enhance their own customer experiences. With strong attention to cultural nuances, global coverage, and industry best practices, ETISAL designs services that align with each client’s unique needs. The company invests in human capital, quality, and advanced technologies to consistently improve service standards. ETISAL is committed to transparency, flexibility, integrity, and exceeding client expectations in every engagement.<br><br>Qualifications<br>Strong customer-facing capabilities, including Customer Support and Customer Satisfaction skills, with a service-oriented mindset. Excellent Interpersonal Skills, including active listening, clear verbal communication, and the ability to build rapport over the phone. Basic Technical Support abilities, with comfort using CRM systems, call-center tools, and troubleshooting common customer issues. Solid Analytical Skills to interpret customer feedback, recognize patterns, and suggest practical solutions or process improvements. Previous experience in call centers, BPO, or customer service environments is preferred. Proficiency in spoken and written English

Job Opportunity | Export Customer Service ???? Location: 6 October, Egypt<br>Greenya Egypt for Export is looking for Customer Service Agents to join our team in a professional, non-call center environment (No rush calls).<br>???? Requirements:• Minimum 1 year of experience • ⁠English level: ( B2& C1)• Excellent communication skills<br>???? Responsibilities:• Handle customer inquiries mainly via email and chat • Provide professional and timely responses to customers • Resolve complaints and provide appropriate solutions • Maintain accurate records of customer interactions<br>✨ Benefits:• Attractive Salary + quarterly bonus based on your Performance • Social & Medical Insurance • Transportation Allowance

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Answer inbound customer calls in a professional and courteous manner.</li><li>Schedule, reschedule, and confirm service appointments.</li><li>Assist customers with inquiries regarding &nbsp;home services.</li><li>Accurately document customer interactions and service requests in the CRM system.</li><li>Follow established call handling procedures and quality standards.</li><li>Identify customer needs and provide appropriate solutions.</li><li>Handle customer concerns and escalate issues when necessary.</li><li>Maintain a high level of customer satisfaction during every interaction.</li><li>Meet productivity goals, including call volume, attendance, and schedule adherence.</li><li>Ensure accurate data entry and documentation for all customer contacts.</li><li>Support outbound call campaigns when required, including appointment confirmations and follow-ups.</li><li>Adhere to company policies, customer service standards, and account-specific guidelines.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary</strong><br>The Portuguese Speaking Team Leader, Operations is responsible for the day-to-day supervision, motivation, and development of a team of call center associates to ensure performance metrics and contractual Key Performance Indicators (KPIs) are consistently achieved. This role requires strong leadership to drive excellence in customer service operations.<br><strong>Key Responsibilities</strong><br><strong>Team Leadership &amp; Performance Management</strong></p> <ul> <li>Provide day-to-day supervision of a group of call center associates, managing a team of at least 10 to 15 Teammates.</li> <li>Effectively coach and mentor direct reports on their performance on a regular basis (minimum weekly) to ensure performance metrics are achieved.</li> <li>Identify performance-related issues, develop action plans for improvement, and implement corrective action when necessary.</li> <li>Run performance reviews, Quality Assurance (QA) monitors, and scorecard reviews.</li> <li>Manage team scheduling, including monitoring work and attendance, and handling holidays, overtime, and rota changes.</li> <li>Communicate expectations to employees and provide timely updates through team meetings and other forums.</li> <li>Drive direct reports to achieve set metrics and business goals.</li> </ul> <p><strong>Operational and Customer Support</strong></p> <ul> <li>Act as a Subject Matter Expert (SME) on call center processes and policies.</li> <li>Handle escalated customer queries, complaints, and complex problems, providing subject matter expertise as needed.</li> <li>Prepare and create Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs).</li> <li>Stay current on internal work processes, policies, and procedures.</li> <li>Champion feedback and continuous improvement processes.</li> <li>Collaborate with cross-functional teams, acting as a key link between Customer Experience (CX), Product, and Tech teams.</li> <li>Support onboarding and training initiatives for new and existing staff.</li> </ul> <p><strong>Required Qualifications &amp; Skills</strong><br><strong>Experience and Education</strong></p> <ul> <li>At least one year of relevant Team Leader experience managing direct reports in a customer support role within an outsourcing or similar company is preferred.</li> <li>Previous experience working in phone, email, and live chat customer support roles.</li> <li>Associate's degree in a related field with two to four years of relevant experience preferred.</li> </ul> <p><strong>Language Proficiency</strong></p> <ul> <li>Fluent (Native or C1 level) Portuguese written and spoken.</li> <li>High proficiency (B1 or B2 level) in English is required.</li> </ul> <p><strong>Technical and Soft Skills</strong></p> <ul> <li>Exceptional leadership and people management experience.</li> <li>Strong communication skills, both written and verbal, and the ability to influence priorities.</li> <li>Proficiency in CRM tools (e.g., ZenDesk).</li> <li>Computer literate and proficient in Windows OS and Apple OS X.</li> <li>Strong coaching mindset and ability to mentor team members.</li> <li>Organized, adaptable, and comfortable managing multiple priorities.</li> <li>Ability to work well under pressure and follow through on items to completion.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience and Education</strong></p> <ul> <li>At least one year of relevant Team Leader experience managing direct reports in a customer support role within an outsourcing or similar company is preferred.</li> <li>Previous experience working in phone, email, and live chat customer support roles.</li> <li>Associate's degree in a related field with two to four years of relevant experience preferred.</li> </ul> <p><strong>Language Proficiency</strong></p> <ul> <li>Fluent (Native or C1 level) Portuguese written and spoken.</li> <li>High proficiency (B1 or B2 level) in English is required.</li> </ul> <p><strong>Technical and Soft Skills</strong></p> <ul> <li>Exceptional leadership and people management experience.</li> <li>Strong communication skills, both written and verbal, and the ability to influence priorities.</li> <li>Proficiency in CRM tools (e.g., ZenDesk).</li> <li>Computer literate and proficient in Windows OS and Apple OS X.</li> <li>Strong coaching mindset and ability to mentor team members.</li> <li>Organized, adaptable, and comfortable managing multiple priorities.</li> <li>Ability to work well under pressure and follow through on items to completion.</li> </ul><p></p></section>

Company Description<br> Innovative Work Solutions is a leading provider of professional outsourcing services dedicated to supporting businesses with flexible and tailored solutions. We specialize in delivering exceptional customer experiences across various industries, driven by innovation and a commitment to excellence. Powered by a visionary team and advanced technology, we help our clients achieve success through outstanding call center services. With a client-focused approach, Innovative Work Solutions is redefining professionalism and flexibility on a global scale.<br> Role Description<br> This is a full-time, on-site role for a Russian Speaker located in Cairo, Egypt. Responsibilities include providing customer support and service to Russian-speaking clients, handling inquiries, resolving issues, and ensuring high levels of customer satisfaction. The role also entails translating documents and communications, and maintaining clear and professional interaction with clients. The candidate will work collaboratively with team members to ensure seamless communication and exceptional service delivery.<br> Qualifications<br> Fluency in Russian (verbal and written) and proficiency in English for effective communication Strong customer service and problem-solving skills Experience in translation and interpretation between Russian and English Ability to work in a team-oriented and client-focused environment Proficiency in communication and interpersonal skills Attention to detail and ability to prioritize tasks effectively Previous experience in a call center, customer service, or related field is preferred Familiarity with CRM systems and Microsoft Office Suite is advantageous Bachelor’s degree in relevant fields or equivalent experience is a plus

Company Description<br> Innovative Work Solutions is a trusted leader in professional outsourcing services, delivering exceptional customer experiences across various industries. With a commitment to innovation, we leverage advanced technology and a client-focused approach to support businesses in achieving their goals. Our dedicated team excels in providing seamless and flexible call center solutions that create lasting value. At Innovative Work Solutions, we prioritize professionalism and success for clients worldwide through every interaction.<br> Role Description<br> This is a full-time hybrid role for Spanish Customer Service Agents, based in Qesm El Maadi with the flexibility to work remotely on scheduled days. Key responsibilities include assisting customers with inquiries, resolving issues, ensuring customer satisfaction, and delivering an exceptional customer experience. Agents will handle customer communication, provide accurate information, and maintain high standards of service quality to foster loyalty and trust.<br> Qualifications<br> Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction Proficiency in managing Customer Experience and resolving client concerns effectively Fluent proficiency in Spanish, with excellent verbal and written communication skills Ability to multitask, problem-solve, and maintain composure in high-pressure situations Strong organizational abilities and attention to detail Prior experience in a call center or customer service environment is a plus Flexibility to work in a hybrid role with occasional in-office presence in Qesm El Maadi High school diploma or equivalent required; additional training or certifications in customer service are an advantage

Company Description<br> We are specialists in call center and customer support services, dedicated to helping businesses connect with their customers and drive growth. Our expertise lies in creating meaningful customer experiences that enhance client relationships. We utilize innovative strategies to deliver exceptional service, ensuring client satisfaction and business success. Our goal is to be the trusted partner for businesses looking to optimize customer interactions and achieve measurable results.<br> Role Description<br> This is a full-time, on-site role located in 10th of Ramadan for a Senior Executive Talent Acquisition. In this role, you will manage the recruitment lifecycle, including sourcing, screening, and onboarding top talent. You will develop and promote employer branding initiatives, collaborate with hiring managers, and contribute to IT recruitment strategies. Additionally, you will maintain strong communication with stakeholders to ensure efficient recruitment processes and alignment with organizational goals.<br> Qualifications<br> Proficiency in Hiring and Recruiting processes, with a proven track record of sourcing and selecting top talent Strong Communication skills to build relationships with stakeholders, candidates, and hiring managers Experience in Employer Branding to promote the organization as a top workplace Familiarity with IT Recruitment to identify and attract technical talent Ability to work collaboratively and handle multiple priorities effectively Bachelor’s degree in Human Resources, Business Administration, or a related field Previous experience in a recruitment or talent acquisition role, preferably within a similar industry Proficiency in applicant tracking systems (ATS) and recruitment tools is a plus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Answer inbound calls, chats, and website form inquiries promptly</p><br><ul><li>Understand customer issues and identify service needs</li><li>Qualify leads to ensure they meet service criteria</li><li>Schedule appointments for technicians based on availability</li><li>Explain services, pricing basics, and process clearly</li><li>Upsell or cross-sell additional relevant services when appropriate</li><li>Confirm appointments and reduce no-show rates</li><li>Follow up with missed or rescheduled appointments</li><li>Accurately update CRM / booking system</li><li>Maintain SLA response times</li><li>Experience in inbound call center or service-based environment</li><li>Strong communication skills (clear, confident, professional)</li><li>Ability to understand and simplify technical issues</li><li>Basic sales and upselling ability</li><li>Strong organization &amp; scheduling skills</li><li>CRM or booking software experience</li><li>Problem-solving mindset</li></ul> </div>

Company Description E3mel Business Academy is a leading Arabic-speaking provider of training programs for individuals and organizations in business and management fields. The Academy collaborates with top Arab trainers to deliver practical, application-focused learning experiences. Programs are designed to equip participants with job-ready skills and include accredited certificates. E3mel Business Academy serves a wide range of learners and companies seeking to develop their teams’ capabilities and performance. The Academy operates under Tax Identification Number 468-688-672.<br>Role Description The Telesales Manager (educational background) is a full-time, on-site role based in Cairo, responsible for leading and developing a telesales team focused on promoting and selling the Academy’s training programs. This role includes planning and executing telesales strategies, setting daily and monthly targets, monitoring performance, and providing coaching to team members. The Telesales Manager will oversee call quality, ensure accurate information about programs is provided, and manage customer inquiries, follow-ups, and conversions. Responsibilities also include analyzing sales data, preparing performance reports, coordinating with marketing and academic teams on campaigns and offers, and ensuring a high standard of customer service in every interaction. The role involves recruiting, onboarding, and training telesales staff, as well as implementing processes and scripts that support consistent, compliant, and effective sales calls.<br>Qualifications<br> <br>Strong Communication and Customer Service skills, with the ability to handle objections, build rapport, and clearly present educational programs over the phone. Proven Team Management and Training experience, including supervising telesales teams, coaching agents, and delivering ongoing skill development. Solid Analytical Skills, with the ability to interpret sales metrics, identify trends, and recommend data-driven improvements to processes and performance. Previous experience in telesales, inside sales, or call center leadership, preferably in education, training, or related service sectors. Bachelor’s degree in Business, Marketing, Education, or a related field, or equivalent practical experience. Proficiency with CRM systems and call-center tools, and comfort working with spreadsheets and reporting dashboards. Ability to work on-site in Cairo, manage multiple priorities, and maintain a results-oriented, inclusive, and supportive team culture.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job objective Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors' complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. Heshe oversees the implementation of donor retention and loyalty programs. Heshe shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers. Environment Internal: Quality, Operations, Donor Center Staff, Marketing, Procurement, Finance, Facility management team. External: Donors, Third parties Providers. Key responsibility Serve as a point of contact for donor affairs in the donation center. Coordinate and organize the donor journey inside the donation center. Donor Center CRM champion: approve &amp; follow up on appointments, generated leads, announcements and reminders. Oversee the implementation of Donor retention and loyalty programs within the donation center. Follow up on generated leads from the landing page: contacting leads and keep appointments. Coordinate and follow up with the call center for leads conversion, donors enquires and complaints. Send daily reminders for regular donors (next donation date). Track and follow up donors' complaints. Conduct and analyze Donor satisfaction surveys. Coordinate the donor journey inside the Donation Center for time and efficiency. Keep the Donor Center appointments calendar updated. Proactively anticipate obstacles and propose solutions for better donor service. Maintain a proper and presentable donation center. Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Academic experience required</h2><p>Bachelor 's Degree in related fields.</p><h2>Professional experience required</h2><p>Typically requires a minimum of 3 years of related experience in customer service.</p><h2>Computing skills</h2><p>Proficiency in all Microsoft Office applications, and CRM applications.</p><h2>Personal skills</h2><p>Outstanding communication skills. Strong Interpersonal skills. Maintain a positive attitude focused on customer satisfaction. Critical thinking and problem solving. Analytical. Time management. Conflict management. Teamwork.</p><h2>Languages</h2><p>Very Good written and spoken English and Arabic.</p><p></p></section>

????Banking opportunity alert! (CIB Bank) We are looking for Call Center Representatives to join our team<br>???? What We Offer:????Salary: Attractive salary+ Incentives & Profit Share???? Transportation Provided???? Shifts: Rotational with 2 days off per week???? Staffing opportunity <br><br>???? Requirements:???? Fresh graduates from any university are welcome (preferably with a Good GPA)????️ Excellent English proficiency✅ Strong communication and interpersonal skills<br>????Location: Smart Village, October

????Banking opportunity alert! (CIB Bank) We are looking for Call Center Representatives to join our team<br>???? What We Offer:????Salary: Attractive salary+ Incentives & Profit Share???? Transportation Provided???? Shifts: Rotational with 2 days off per week???? Staffing opportunity <br><br>???? Requirements:???? Fresh graduates from any university are welcome (preferably with a Good GPA)????️ Excellent English proficiency✅ Strong communication and interpersonal skills<br>????Location: Smart Village, October

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. Heshe oversees the implementation of donor retention and loyalty programs. Heshe shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers.</p><p>This role is rotational shifts (Day and Night shits) and not fixed</p><p>Key responsibility - Serve as a point of contact for donor affairs in the donation center. - Coordinate and organize the donor journey inside the donation center. - Donor Center CRM champion: approve &amp; follow up on appointments, generated leads, announcements and reminders. - Oversee the implementation of Donor retention and loyalty programs within the donation center. - Follow up on generated leads from the landing page: contacting leads and keep appointments. - Coordinate and follow up with the call center for leads conversion, donors enquires and complaints. - Send daily reminders for regular donors (next donation date). - Track and follow up donors complaints. - Conduct and analyze Donor satisfaction surveys. - Coordinate the donor journey inside the Donation Center for time and efficiency. - Keep the Donor Center appointments calendar updated. - Proactively anticipate obstacles and propose solutions for better donor service. - Maintain a proper and presentable donation center. - Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.</li><li>Proficiency in all Microsoft Office applications, and CRM applications.</li><li>Outstanding communication skills.</li><li>Strong Interpersonal skills.</li><li>Maintain a positive attitude focused on customer satisfaction.</li><li>Critical thinking and problem solving.</li><li>Analytical.</li><li>Time management.</li><li>Conflict management</li><li>Teamwork.</li><li>Very Good written and spoken English and Arabic.</li></ul><p></p></section>

Join Vodafone as a Call Center Representative! We’re looking for ambitious individuals to deliver outstanding customer support and be the first point of contact for our valued customers. Key Responsibilities:Handle customer calls on inquiries, complaints, billing, and technical issues. Provide solutions to ensure satisfaction and retention. Maintain accurate records of interactions. Collaborate with teams to resolve complex issues. Requirements:Fluency in English (C1) Grads and dropouts only Strong communication skills Ability to multitask in a fast-paced environment. Problem-solving skills and attention to detail.<br>Benefits:Competitive Salary. Hybrid work setup Training and development.provided transportation Social and medical insurancepaid training

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>· Key Responsibilities: o Handle complex or escalated customer complaints.<br> o Ensure timely and effective resolution of customer inquiries and complaints.<br> o Analyze customer feedback and service data to identify trends.<br> o Develop and implement strategies to improve service quality.<br> o Collaborate with other departments (e.<br>g., sales, logistics, IT) to streamline customer service processes.<br> o Document customer interactions, feedback, and resolutions accurately.<br> Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality Employee social and medical insurance SIM card provided Annual bonus upon KPIs Bachelor’s degree in any relevant field from a reputable company Very good command of written and spoken English is a must.<br> from 5 to 7 years of experience of call center and a customer service service is required.<br> Strong problem solving and stakeholders management skills.<br> Experience in retail or e-commerce in FMCGs is preferrable.<br> Ability to create a maintain high customer satisfaction levels.<br> Dokki or nearby residents</span> </div>

The ideal candidate will lead the account development and penetration strategy for assigned customers or regions. They should be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients. Responsibilities Manage a portfolio of accounts Develop positive relationship with clients Resolve conflicts and provide solutions to clients in a timely manner Oversee daily sales pipelines and response metrics during USA business hours. Manage shift scheduling to ensure complete 9:00 AM - 6:00 PM coverage. Drive team sales performance toward meeting outbound call and closing goals. Monitor Whats App chats and calls to audit sales quality and brand tone. Identify training gaps based on customer feedback and failed conversions. Handle high-priority investor escalations and VIP client disputes. <br>Qualifications Bachelor's degree or equivalent experience Experience as a Sales Manager Understanding of sales performance metrics Proficient in CRM software and Microsoft Office suite Fluent english is a Must.3-5 years experiences in the Sales Real estate.

Company Description Proleaders Company - شركة نخبة القادة is a training solutions provider dedicated to empowering individuals and organizations through innovative and effective learning programs. The company designs tailored training courses that align with labor market needs and support participants’ educational and career goals. Its professional trainers bring extensive experience across linguistic, administrative, and technical fields, delivering interactive and engaging learning experiences. Proleaders uses modern teaching methods and practical applications to ensure tangible results and continuous improvement. The company is committed to high-quality training, exceptional learner experience, and professional client service.<br>Role Description This is a full-time, on-site Tele Sales role based in Giza. The Tele Sales team member will contact prospective and existing customers by phone to introduce Proleaders’ training programs, understand their needs, and present appropriate course offerings. Daily tasks include managing outbound and inbound calls, explaining program features and benefits, answering questions, and providing accurate information about schedules, pricing, and enrollment procedures. The role involves maintaining call records and customer data in the CRM system, following up with leads, and working toward clear sales and enrollment targets. The Tele Sales team member will also collaborate with the training and customer service teams to ensure a smooth registration process and a positive customer experience.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Support, with the ability to handle inquiries and resolve issues professionally. Excellent Communication abilities, including clear verbal communication, active listening, and confident phone presence. Proven Sales skills, including lead qualification, objection handling, and closing, preferably in telesales or call center environments. Interest or experience in Training or education services, with the ability to explain training programs and their benefits effectively. Ability to work on-site in Giza and commit to full-time working hours. Basic computer and CRM skills, with the ability to document calls and manage lead pipelines accurately. Strong time management, organization, and target-driven mindset. Previous experience in telesales, call centers, or educational services is preferred but not mandatory.

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Graduated. Flexibility with rotational shifts, starts from 2PM and last shift ends at 6AMAbility to work in a team environment. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19,500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AM. Over Time allowance 90EGP per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Females with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.