On-site Full Time

Medexera -

Egypt , Cairo

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Experience Experienced

Salary 22000 - 30000

Employment Full Time

Education Not Specified

Category Customer Service

Industry Welding and Pipeline Engineering

Hiring: Quality Assurance Specialist - Call Center

We are hiring for a Call Center that serves Mental Health Clinics in California.

Job Responsibilities:

- Monitor and evaluate agent calls using QA scorecards

- Provide feedback and coaching to improve performance

- Identify training gaps and work with Training team

- Ensure 100% compliance with HIPAA and client SOPs

- Prepare daily/weekly QA reports

- Handle crisis calls protocols and calibration sessions

Requirements:

- Fluent English - Speaking & Listening

- Previous experience in QA or Call Center is a plus

- Strong attention to detail and communication skills

- Knowledge of HIPAA is a plus

Location: Fifth Settlement, New Cairo - On-site

Shift: Fixed Shift from 7:00 PM to 4:00 AM - US Time

Requirements

Requirements:
- Fluent English - Speaking & Listening
- Previous experience in QA or Call Center is a plus
- Strong attention to detail and communication skills
- Knowledge of HIPAA is a plus
Location: Fifth Settlement, New Cairo - On-site
Shift: Fixed Shift from 7:00 PM to 4:00 AM - US Time