Call Center Jobs in Egypt

<p><strong>Job Details:</strong></p><p>Job Title: HR Recruiter</p><p>Company: Premium Hire</p><p>Work Type: Fully Remote</p><p>Industry: Call Center Recruitment</p><p>&nbsp;</p><p><strong>Job Description:</strong></p><ul><li>We are looking for motivated and ambitious individuals to join our team as HR Recruiters and help us connect talented candidates with suitable job opportunities.</li><li>This is a fully remote opportunity with a commission-based income, making it suitable for individuals looking for flexibility and the opportunity to earn based on their recruitment results.</li></ul><p>&nbsp;</p><p><strong>Recruitment Scope:</strong></p><p>Our recruitment team works on various call center opportunities, including:</p><ul><li>Undergraduates: University students looking for job opportunities.</li><li>Fresh Graduates: Candidates who have recently graduated.</li><li>Dropouts: Candidates who are no longer pursuing their studies.</li><li>Experienced Candidates: Candidates with previous work experience.</li></ul><p>&nbsp;</p><p><strong>Available Job Opportunities:</strong></p><p>We recruit candidates for various call center positions, including:</p><ul><li>Arabic-speaking accounts.</li><li>English-speaking accounts.</li><li>Other language accounts, depending on available vacancies.</li></ul><p>&nbsp;</p><p><strong>Compensation &amp; Benefits:</strong></p><ul><li>Fully remote work.</li><li>Flexible working arrangements.</li><li>Commission of EGP 1,000 for every candidate successfully hired.</li><li>Opportunity to develop recruitment and communication skills.</li><li>Opportunity to gain experience in the HR and recruitment field.</li><li>Work on different vacancies across the Call Center industry.</li></ul><p>&nbsp;</p><p><strong>Who Can Apply?</strong></p><p>We welcome motivated individuals who have good communication skills, can identify suitable candidates, and are interested in recruitment.</p><p>Previous HR experience is an advantage, but motivated beginners who are willing to learn and develop their skills are also welcome.</p>

Sutherland Cairo is Hiring | Customer Service Agents Sutherland Cairo is currently hiring Customer Service Agents to join our team. What We Offer:Salary up to EGP 22,000Transportation provided Social and medical insurance Fully paid training Career growth opportunities Requirements:English level B2–C1Flexibility to work night and overnight shifts Graduates and dropouts only If you are looking for a rewarding career opportunity in customer service, this could be the right opportunity for you. Apply now: 01040052057#Sutherland #Now Hiring #Hiring #Customer Service #Call Center Jobs #Cairo Jobs #Egypt Jobs #Customer Service Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"> Job description <p><strong> &nbsp;موظف كول &nbsp;سنتر -استقبال طلبات المطاعم</strong></p><br><br><br><p><strong>المسمى الوظيفي:</strong><span> موظف كول سنتر – استقبال طلبات مطاعم<br></span></p><br><br><p><strong>مكان العمل:</strong><span> المعادي – القاهرة<br></span></p><br><br><p><strong>الفئة المطلوبة:</strong><span> خريجين مؤهل عالي</span></p><br><br><br><p><strong>المهام والمسؤوليات</strong></p><br><br><p><span>-- استقبال مكالمات العملاء وتسجيل طلباتهم بدقة على السيستم.</span></p><br><br><p><span>-- الرد على استفسارات العملاء ومساعدتهم بشكل مهذب واحترافي.</span></p><br><br><p><span>-- العمل ضمن فريق يهدف لتقديم خدمة عالية الجودة.</span></p><br><br><p><span>-- الالتزام بدقة وسرعة إدخال البيانات على الكمبيوتر.</span></p><br><br><br><p><strong>شروط التقديم</strong></p><br><br><p><span>-- خريج مؤهل عالي شباب او بنات.</span></p><br><br><p><span>-- خبرة لا تقل عن 6 شهور في الكول سنتر (خدمة عملاء او تيلي سيلز) أو استقبال الطلبات.</span></p><br><br><p><span>-- سرعة ودقة في استخدام الكمبيوتر والكتابة على الكيبورد.</span></p><br><br><p><span>-- لغة عربية سليمة بدون لدغات أو لكنة.</span></p><br><br><p><span>-- جيد في للغة الإنجليزية.</span></p><br><br><p><span>-- السن حتى 30 سنة.</span></p><br><br><p><span>-- ألا يكون لديك التزامات تأمينية سابقة (معاش).<br></span></p><br><br><br><p><strong>مواعيد العمل والشفتات</strong></p><br><br><p><span>الشفتات بتكون 8 ساعات ثابتين خلال الشهر بيتم تحديد مواعيد العمل شهريا</span></p><br><br><p><strong>-- اخر شفت للبنات 11 مساءأ</strong></p><br><br><p><strong>-- شفتات الولاد بتكون علي مدار ال 24 ساعة يعني ممكن تكون صباحي او مسائي (لكن اغلب شفتات الولاد مسائية)</strong></p><br><br><p><strong>حاليا متاح شفت مسائي ثابت</strong></p><br><br><p><strong>-- من 2 مساءا ل 10 مساءا</strong></p><br><br><p><strong> -- من 4 مساءا ل 12 صباحا (منتصف الليل)</strong></p><br><br><p><strong>-- من 6 مساءا ل 2 صباحا (منتصف الليل)</strong></p><br><br><p><span>يوم إجازة أسبوعيًا<br></span></p><br><br><p><span>الشفت ثابت لكن ممكن يتغير طبقًا لاحتياجات العمل (مثال: التوقيت الصيفي/الشتوي – أو زيادة حجم الكولز في فترة معينة – أو تغطية بدل موظف غايب)<br></span></p><br><br><p><strong>بدل مواصلات:</strong><strong>60 جنيه/اليوم للشباب اللي بيخلص شفتهم بعد 12 منتصف الليل وقبل 6 صباحًا تضاف الي الراتب الشهري</strong></p><br><br><p>اجمالي بدل الانتقالات 1300 جنية تحسب علي عدد الايام الشغل الفعليه وتضاف للمرتب الشهري</p><br><br><br><p><strong>المرتب الشهري</strong></p><br><br><p><strong>إجمالي الراتب الشهري: 7,000 جنيه<br></strong></p><br><br><p><span>-- 5,250 جنيه راتب ثابت<br></span></p><br><br><p><span>-- 1,750 جنيه حافز أداء (KPI)<br></span></p><br><br><p><strong>صافي الدخل الشهري</strong><span> (في حالة تحقيق البونص): </span><strong>6,112 جنية + 1100 جنية صافي بدل انتقالات (تقريبا 7212 جنية)</strong></p><br><br><p><span>لو شفتاتك بتنتهي الساعة 2 منتصف الليل وقبل 6 صباحا يضاف للمرتب 1100 جنية بدل الانتقالات صافي<br></span></p><br><br><br><br><p><strong>المزايا</strong></p><br><br><p><span>-- تأمين اجتماعي<br></span></p><br><br><p><span>-- تأمين طبي<br></span></p><br><br><p><span>-- بدل مواصلات للشيفتات المتأخرة</span></p><br><br><br><p><strong>!لو عندك خبرة في الكول سنتر وعايز تشتغل في المعادي مع مرتب ثابت + حوافز وتأمينات، دي فرصتك</strong></p><br><br><br> <br></div> </div>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECustomer Service Coordinator | MAF Properties | West Region<br>ROLE SUMMARYThe Customer Service Coordinator is responsible for ensuring the smooth operation of the Customer Service Information Desk and related activities within the mall. The role focuses on delivering exceptional customer experiences, maintaining operational efficiency, and supporting the mall’s promotional and loyalty programs. The coordinator acts as a brand ambassador for Majid Al Futtaim Properties, upholding the company’s values and standards.<br>ROLE PROFILEAssist customers with directions, mall information, and general inquiries. Handle customer complaints professionally and escalate issues to the relevant teams when needed. Support daily customer service operations, including Gift Card sales, reconciliation, inventory checks, and stock control. Verify retailer MID numbers and Salesforce compatibility to ensure smooth Mall Gift Card and SHARE Pay transactions. Promote the SHARE loyalty program, assisting customers with app downloads, registrations, rewards, and ongoing promotions. Collect and analyze customer feedback through NPS call-backs, identify service gaps, and suggest improvements to enhance satisfaction. Collaborate with mall departments such as Operations, Security, Maintenance, and Marketing to maintain smooth operations and a positive customer experience. Maintain professional standards and compliance, including grooming, customer service excellence, adherence to company policies, and promoting Majid Al Futtaim's values.<br>REQUIREMENTSBachelor's Degree is required. Minimum 2 years of customer service experience. Experience within a shopping mall or luxury hotel environment. GCC experience is preferred, though relevant international experience is also accepted. Strong exposure to customer-facing service operations in a reputable organization. For internal Majid Al Futtaim candidates, a minimum of 1 year in their current role is required.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<p><strong>Scope of Role</strong></p><p>Responsible for overseeing outsourced call center operations across four accounts, monitoring KPIs and SLAs, managing service provider performance, ensuring effective complaint resolution and service quality, coordinating with internal stakeholders, and continuous improvement in customer experience and operational efficiency.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee the daily operations of the outsourced call center across 4 accounts, ensuring compliance with agreed service levels, contractual obligations, and operational requirements.</li><li>Act as the primary operational point of contact between the company and the outsourced call center provider, ensuring effective communication, coordination, and issue resolution.</li><li>Monitor the performance of the outsourced call center provider against agreed KPIs, SLAs, quality standards, and service delivery targets across all assigned accounts.</li><li>Monitor after-sales support operations, including customer complaints, maintenance requests, service center referrals, and follow-up activities, ensuring timely and effective resolution.</li><li>Track and analyze operational KPIs, including Service Level, Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), Quality Scores, and Abandonment Rate.</li><li>Review performance reports submitted by the outsourced provider, validate results against agreed targets, and highlight service gaps, operational risks, and improvement areas.</li><li>Develop and follow up on corrective action plans with the outsourced provider to address performance gaps, improve service quality, and enhance customer experience.</li><li>Conduct regular operational and performance review meetings with the outsourced provider to assess results, address challenges, and agree on improvement actions.</li><li>Coordinate with internal departments and account stakeholders to communicate product updates, service procedures, policy changes, and account-specific requirements to the outsourced team.</li><li>Identify opportunities to improve outsourced call center performance, operational efficiency, service quality, and cost-effectiveness.</li></ul><p><strong>Job Requirements</strong></p><ul><li>7+ years of relevant experience in call center operations, customer service, or contact center management.</li><li>Proven experience managing multiple call center accounts simultaneously.</li><li>Demonstrated experience managing Call Center Team Leaders and overseeing large agent teams.</li><li>Previous experience in after-sales service, maintenance support, complaint management, or service center coordination is highly preferred.</li><li>Experience in telecommunications, or retail customer service is a strong advantage.</li><li>Strong knowledge of call center KPIs, quality assurance, workforce management, and performance reporting.</li><li>Excellent leadership, coaching, problem-solving, analytical, and decision-making skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Proficiency in Microsoft Excel and call center reporting tools.</li><li>Bachelor’s degree in business administration or a related field is preferred.</li></ul>

<p>We are looking for an experienced and motivated <strong>Call Centre Team Leader</strong> to supervise daily operations, lead a team of Call Centre Agents, and ensure high-quality customer and patient service within a healthcare environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Supervise daily call centre operations and manage team workload and coverage.</li><li>Monitor team performance, call quality, response times, productivity, and customer satisfaction.</li><li>Coach and support Call Centre Agents through regular feedback and performance reviews.</li><li>Handle escalated patient complaints and resolve complex appointment-related issues.</li><li>Ensure efficient management of appointment scheduling, rescheduling, and cancellations.</li><li>Monitor calls, WhatsApp inquiries, and other customer communication channels.</li><li>Analyze performance reports, identify improvement opportunities, and recommend corrective actions.</li><li>Coordinate with internal departments to resolve operational issues and customer requests.</li><li>Identify training needs and support team development.</li><li>Ensure compliance with company policies, patient confidentiality, and healthcare service standards.</li><li>Prepare regular operational and performance reports for management.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in any relevant discipline; a healthcare or medical-related background is preferred.</li><li>3–5 years of experience in Call Centre or Customer Service operations.</li><li>Previous Team Leader or supervisory experience is required.</li><li>Healthcare, hospital, clinic, or medical services experience is highly preferred.</li><li>Strong leadership, communication, and team management skills.</li><li>Good understanding of call centre KPIs, quality monitoring, and performance reporting.</li><li>Excellent complaint-handling, problem-solving, and decision-making skills.</li><li>Good computer skills and the ability to work in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li><li>Candidates with experience leading call centre teams in hospitals, clinics, or medical centres are strongly encouraged to apply.</li></ul><p><br></p>

- Develop objectives for the call center’s day-to-day activities<br>- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)<br>- Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)<br>- Hire, coach and provide training to personnel to maintain high customer service standards<br>- Monitor and improve the process of telephone handling and call handling processes<br>- Evaluate performance with key metrics (accuracy, call-waiting time etc.)<br>- Prepare reports for different departments or higher management<br><br>- Resolving customer complaints<br><br>- Analyzing and improving call center metrics and customer feedback<br><br>- Planning, organizing, and directing call center operations<br><br>- Developing and implementing call center policies and procedures<br><br>- Ensuring that customer service goals are met<br><br>- Manage authorization department effectively in order to meet customer satisfactions

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><span>Develop objectives for the call center’s day-to-day activities</span></li><li><span>Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)</span></li><li><span>Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)</span></li><li><span>Hire, coach and provide training to personnel to maintain high customer service standards</span></li><li><span>Monitor and improve the process of &nbsp;telephone handling and call handling processes</span></li><li><span>Evaluate performance with key metrics (accuracy, call-waiting time etc.)</span></li><li><p><span>Prepare reports for different departments or higher &nbsp;management</span></p><br></li><li><p><span><span>Resolving customer complaints</span></span></p><br></li><li><p><span><span>Analyzing and improving call center metrics and customer feedback</span></span></p><br></li><li><p><span><span>Planning, organizing, and directing&nbsp;</span></span><span><span>call center</span></span><span><span>&nbsp;operations</span></span></p><br></li><li><p><span><span>Developing and implementing&nbsp;</span></span><span><span>call center</span></span><span><span>&nbsp;policies and procedures</span></span></p><br></li><li><p><span><span>Ensuring that customer service goals are met</span></span></p><br></li><li><p><span><span>Manage authorization department effectively in order to meet customer satisfactions</span></span></p><br></li></ul><br> </div>

- Develop objectives for the call center’s day-to-day activities<br>- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)<br>- Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)<br>- Hire, coach and provide training to personnel to maintain high customer service standards<br>- Monitor and improve the process of telephone handling and call handling processes<br>- Evaluate performance with key metrics (accuracy, call-waiting time etc.)<br>- Prepare reports for different departments or higher management<br><br>- Resolving customer complaints<br><br>- Analyzing and improving call center metrics and customer feedback<br><br>- Planning, organizing, and directing call center operations<br><br>- Developing and implementing call center policies and procedures<br><br>- Ensuring that customer service goals are met<br><br>- Manage authorization department effectively in order to meet customer satisfactions<br><br>Manage Chatbot platform effectively and ensure that all technical parts and agents’ performance via Chatbot are met.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><span>Develop objectives for the call center’s day-to-day activities</span></li><li><span>Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)</span></li><li><span>Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)</span></li><li><span>Hire, coach and provide training to personnel to maintain high customer service standards</span></li><li><span>Monitor and improve the process of &nbsp;telephone handling and call handling processes</span></li><li><span>Evaluate performance with key metrics (accuracy, call-waiting time etc.)</span></li><li><p><span>Prepare reports for different departments or higher &nbsp;management</span></p><br></li><li><p><span><span>Resolving customer complaints</span></span></p><br></li><li><p><span><span>Analyzing and improving call center metrics and customer feedback</span></span></p><br></li><li><p><span><span>Planning, organizing, and directing&nbsp;</span></span><span><span>call center</span></span><span><span>&nbsp;operations</span></span></p><br></li><li><p><span><span>Developing and implementing&nbsp;</span></span><span><span>call center</span></span><span><span>&nbsp;policies and procedures</span></span></p><br></li><li><p><span><span>Ensuring that customer service goals are met</span></span></p><br></li><li><p><span><span>Manage authorization department effectively in order to meet customer satisfactions</span></span></p><br></li></ul><p><span><span>Manage Chatbot platform effectively and ensure that all technical parts and agents’ performance via Chatbot are met.</span></span></p><br><br> </div>

<p>Job Objective One sentence summary of the main objective of the job, the most important activities and the means and guidelines to obtain the objectives. Call Center Rep. is responsible to manage inbound calls from donors or public, responding to their questions, follow up on enquires, escalate calls or complaints as needed. Heshe is responsible to perform outbound calls for generated leads (potential donors) received from different recruitment channels; digital and on ground campaigns and make every effort for conversion to actual donors in alignment with GEPD donation centers. Environment Internal and external interactions i.e.: with other departments/divisions, international scope, providers, customers) Internal: Quality and Operations. External: Donors, Third party providers, and public. Key responsibility Answer inbound calls received on GEPD hotline: Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that caller feel supported and valued. Managing large amounts of inbound and outbound calls in a timely manner. Identifying caller's needs, clarify information, research every issue and providing solutions. Management and follow up donor complaints with the donation center. Identify and escalate issues to call center supervisor. Process appointments and other application. Route calls to appropriate resources. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in received calls. Follow up donors calls where necessary. Complete call logs and reports. Building lasting relationships with donors and other related functions based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent donor service. Following call center scripts when handling different topics. Meet personal/team qualitative and quantitative targets. Receive donor Feedback/Complaint or any concerns, document the complaints as required and archive the complaints as applicable. Follows the company policies, procedures and regulations.</p><p><strong>Desired Candidate Profile</strong></p><p>Academic experience required Bachelor 's Degree (or equivalent) in related fields. Professional Experience Required Typically requires a minimum of 2 years of related experience in call center or customer service. Computing Skills Proficiency in all Microsoft Office applications, call center applications and CRMs. Call Center Agent Job Description Personal Skills Strong communication skills. Strong Interpersonal skills. Maintain a positive attitude focused on customer satisfaction. Critical thinking and problem solving. Analytical. Time management. Languages Written and spoken English and Arabic</p>

<h2>Full Job Description</h2><h3>About the Role</h3><p>Dreamport is a global travel platform that enables individuals in Egypt to engage in customer support and travel-related services while working remotely.</p><p>This opportunity is especially relevant for candidates searching for remote call center roles, English-speaking sales and customer support positions, or remote freelance opportunities with international clients.</p><p>You will communicate with customers worldwide, assist them with travel planning, and support the booking process using professional tools and systems.</p><h2>Daily Engagement and Schedule</h2><p>The structure is similar to a remote call center or BPO environment, but this is an <strong>independent freelance engagement, not employment</strong>.</p><ul><li>Recommended involvement: flexible availability based on peak demand during international hours.</li><li>Fully remote freelance format.</li><li>Peak activity during US, Europe, and international business hours.</li><li>Combination of chat-based and voice-based communication.</li></ul><p>This freelance format is suitable for candidates with experience in call centers, customer service, telesales, or online support roles.</p><h2>Scope of Services</h2><ul><li>Handle inbound customer inquiries related to flights and travel services.</li><li>Communicate clearly and professionally in English.</li><li>Identify customer needs and recommend suitable travel solutions.</li><li>Use booking systems to search, compare, and confirm travel options.</li><li>Provide consistent and high-quality customer support.</li><li>Follow up with customers and maintain long-term relationships.</li><li>Ensure accuracy in bookings and communication.</li></ul><h2>Training and Onboarding</h2><ul><li>Initial onboarding period: approximately <strong>2 weeks</strong>.</li><li>Training includes booking systems, workflows, and communication approach.</li><li>Practice scenarios and guided sessions.</li><li>Ongoing support and access to learning materials.</li></ul><p>No prior experience in the travel industry is required. Experience in call center or customer support is considered an advantage.</p><h2>Earnings Structure and Progression</h2><p>Compensation is performance-based and depends on activity level and results.</p><h3>Stage 1 – Training Period (Weeks 1–2)</h3><ul><li>Focus on learning systems and processes.</li></ul><h3>Stage 2 – Beginner Level (Month 1–2)</h3><ul><li>Typical range: <strong>$300–$700/month</strong>.</li></ul><h3>Stage 3 – Consistent Performance</h3><ul><li>Typical range: <strong>$800–$1,300/month</strong>.</li></ul><h3>Stage 4 – Advanced Level</h3><ul><li><strong>$1,500–$2,500+ monthly</strong>, depending on volume and conversion.</li></ul><p>This structure is comparable to commission-based call center or customer support roles with performance incentives.</p><h2>Requirements</h2><ul><li>Good spoken and written English.</li><li>Strong communication and customer service skills.</li><li>Stable internet connection.</li><li>Ability to work independently.</li><li>Basic computer literacy.</li></ul><h2>Preferred Background</h2><ul><li>Call center or BPO experience.</li><li>Customer support or telesales background.</li><li>Experience with remote communication tools.</li></ul><h2>Why This Opportunity Is Relevant in Egypt</h2><ul><li>Strong demand for English-speaking remote roles.</li><li>Large pool of call center and BPO professionals.</li><li>Opportunity to work with international clients.</li><li>Flexible remote freelance format.</li><li>Scalable income based on performance.</li></ul><h2>Who This Is Ideal For</h2><ul><li>Candidates searching for <strong>remote call center roles in Egypt</strong>.</li><li>English-speaking customer support specialists.</li><li>Individuals with BPO, telesales, or online service experience.</li><li>Beginners looking to enter international customer support.</li></ul>

<p> <strong>Job Objective</strong> </p> <p>Call Center Rep. is responsible to manage inbound calls from donors or public, responding to their questions, follow upon enquires, escalate calls or complaints as needed. Heshe is responsible to perform outbound calls for generated leads (potential donors) received from different recruitment channels; digital and on ground campaigns and make every effort for conversion to actual donors in alignment with GEPD donation centers.</p> <p> <strong>Key responsibility </strong> </p> <p> Answer inbound calls received on GEPD hotline: Responding efficiently and accurately to callers,explaining possible solutions, and ensuring that caller feel supported and valued.</p> <p> Managing large amounts of inbound and outbound calls in a timely manner.</p> <p> Identifying caller's needs, clarify information, research every issue and providing solutions.</p> <p> Management and follow up donor complaints with the donation center.</p> <p> Identify and escalate issues to call center supervisor.</p> <p> Process appointments and other application.</p> <p> Route calls to appropriate resources.</p> <p> Document all call information according to standard operating procedures.</p> <p> Recognize, document, and alert the management team of trends in received calls.</p> <p> Follow up donors calls where necessary.</p> <p> Complete call logs and reports.</p> <p> Building lasting relationships with donors and other related functions based on trust and reliability.</p> <p> Utilizing software, databases, scripts, and tools appropriately.</p> <p> Understanding and striving to meet or exceed call center metrics while providing excellent consistent donor service.</p> <p> Following call center scripts when handling different topics.</p> <p> Meet personal/team qualitative and quantitative targets.</p> <p> Receive donor Feedback/Complaint or any concerns, document the complaints as required and archive the complaints as applicable.</p> <p> Follows the company policies, procedures and regulations.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Academic experience required </strong> </p> <p> Bachelor's Degree (or equivalent) in related fields.</p> <p> <strong>Professional Experience Required</strong> </p> <p> Typically requires a minimum of 2 years of related experience in call center or customer service.</p> <p> <strong>Computing Skills</strong> </p> <p> Proficiencyin all Microsoft Office applications, call center applications and CRMs.</p> <p> <strong>Personal Skills</strong> </p> <p> Strong communication skills.</p> <p> Strong Interpersonal skills.</p> <p> Maintain a positive attitude focused on customer satisfaction.</p> <p> Critical thinking and problem solving.</p> <p> Analytical.</p> <p> Time management.</p> <p> <strong>Languages </strong> </p> <p> Written and spoken English and Arabic</p>

<strong>Job Objective<br><br></strong>Call Center Rep. is responsible to manage inbound calls from donors or public, responding to their questions, follow upon enquires, escalate calls or complaints as needed. He\she is responsible to perform outbound calls for generated leads (potential donors) received from different recruitment channels; digital and on ground campaigns and make every effort for conversion to actual donors in alignment with GEPD donation centers.<br><br><strong>Key responsibility <br><br></strong>Answer inbound calls received on GEPD hotline: Responding efficiently and accurately to callers,explaining possible solutions, and ensuring that caller feel supported and valued.<br><br>Managing large amounts of inbound and outbound calls in a timely manner.<br><br>Identifying caller's needs, clarify information, research every issue and providing solutions.<br><br>Management and follow up donor complaints with the donation center.<br><br>Identify and escalate issues to call center supervisor.<br><br>Process appointments and other application.<br><br>Route calls to appropriate resources.<br><br>Document all call information according to standard operating procedures.<br><br>Recognize, document, and alert the management team of trends in received calls.<br><br>Follow up donors calls where necessary.<br><br>Complete call logs and reports.<br><br>Building lasting relationships with donors and other related functions based on trust and reliability.<br><br>Utilizing software, databases, scripts, and tools appropriately.<br><br>Understanding and striving to meet or exceed call center metrics while providing excellent consistent donor service.<br><br>Following call center scripts when handling different topics.<br><br>Meet personal/team qualitative and quantitative targets.<br><br>Receive donor Feedback/Complaint or any concerns, document the complaints as required and archive the complaints as applicable.<br><br>Follows the company policies, procedures and regulations.<br><br><strong>Academic Experience Required<br><br></strong>Bachelor's Degree (or equivalent) in related fields.<br><br><strong>Professional Experience Required<br><br></strong>Typically requires a minimum of 2 years of related experience in call center or customer service.<br><br><strong>Computing Skills<br><br></strong>Proficiencyin all Microsoft Office applications, call center applications and CRMs.<br><br><strong>Personal Skills<br><br></strong>Strong communication skills.<br><br>Strong Interpersonal skills.<br><br>Maintain a positive attitude focused on customer satisfaction.<br><br>Critical thinking and problem solving.<br><br>Analytical.<br><br>Time management.<br><br><strong>Languages <br><br></strong>Written and spoken English and Arabic

Hiring Call Center Agents | Cairo A great opportunity for fluent English speakers with experience in the call center field.<br>???? Location: New Cairo (Tagamoa) - On-site - Full-time•Salary up to 23k gross + Q bonus•Transportation provided + door-to-door transportation for shifts ending after 10 PM•Rotational shifts: 9 hours including 1-hour break (between 7:00 AM and 12:00 PM)•No rush•Rotational shifts only<br>????️Requirements:•Graduates only•6 months of experience in English call center roles is a MUST•English proficiency (B2+ to C1)•Flexible with rotational shifts only<br>???? Apply Now Send your CV to: shahd.emad@jadeer.aiOr Whatsapp: 01556267139Subject line: Customer Care Advisor

<p><strong>Hiring Now: Call Center Agents </strong></p><p><strong>We are hiring for a Call Center that serves Mental Health Clinics in California.</strong></p><p><strong>Job Responsibilities:</strong></p><p><strong>- Handle inbound/outbound calls with patients professionally and empathetically</strong></p><p><strong>- Provide appointment scheduling, patient support, and information</strong></p><p><strong>- Maintain 100% HIPAA compliance and follow client SOPs</strong></p><p><strong>Hiring Now: Call Center Agents </strong></p><p><strong>We are hiring for a Call Center that serves Mental Health Clinics in California.</strong></p><p><strong>Job Responsibilities:</strong></p><p><strong>- Handle inbound/outbound calls with patients professionally and empathetically</strong></p><p><strong>- Provide appointment scheduling, patient support, and information</strong></p><p><strong>- Maintain 100% HIPAA compliance and follow client SOPs</strong></p><p><strong>Requirements:</strong></p><p><strong>- Males: Up to 40 years old. Graduate or Undergraduate are welcome</strong></p><p><strong>- Females: Must reside in Tagamoa, Nasr City, or Mokattam</strong></p><p><strong>- Fluent English - Speaking &amp; Listening is a must</strong></p><p><strong>- Good communication and customer service skills</strong></p><p><strong>- Previous call center experience is a plus</strong></p><p><strong>Details:</strong></p><p><strong>Location: Fifth Settlement, New Cairo - On-site</strong></p><p><strong>Shift: Fixed Shift from 7:00 PM to 4:00 AM </strong></p><p><strong>Interested candidates can send their CV or contact me directly.</strong></p><p><strong>Referrals are welcome!</strong></p><p><strong>Requirements</strong></p><ul><li><p><strong>Requirements:</strong></p><p><strong>- Males: Up to 40 years old. Graduate or Undergraduate are welcome</strong></p><p><strong>- Females: Must reside in Tagamoa, Nasr City, or Mokattam</strong></p><p><strong>- Fluent English - Speaking &amp; Listening is a must</strong></p><p><strong>- Good communication and customer service skills</strong></p><p><strong>- Previous call center experience is a plus</strong></p><p><strong>Details:</strong></p><p><strong>Location: Fifth Settlement, New Cairo - On-site</strong></p><p><strong>Shift: Fixed Shift from 7:00 PM to 4:00 AM </strong></p><p><strong>Interested candidates can send their CV or contact me directly.</strong></p><p><strong>Referrals are welcome!</strong></p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>We’re Hiring | Arabic Call Center Agents</strong><br>We are looking for customer-focused and highly motivated Arabic-speaking Call Center Agents to join our team in Cairo, Egypt.<br><strong>&nbsp;Job Responsibilities</strong><br>Handle inbound and outbound customer calls professionally and efficiently.<br>Provide accurate information and effective solutions to customer inquiries.<br>Maintain a high level of customer satisfaction throughout every interaction.<br>Achieve assigned daily and monthly performance targets.<br>Follow established processes, quality standards, and call-handling procedures.<br>Document customer interactions accurately and maintain proper records.<br>Demonstrate strong communication and problem-solving skills.<br><strong>&nbsp;Requirements</strong><br>Bachelor’s degree in computer science, Business Administration, MIS, or a related field is preferred.<br>Fresh graduates and experienced candidates are welcome to apply.<br>Previous experience in a domestic or international call center/customer service environment is an advantage.<br>Excellent Arabic verbal and written communication skills.<br>Strong customer service and call-management skills.<br>Good problem-solving and interpersonal skills.<br>Ability to work under pressure and meet performance targets.<br>MS Office proficiency is mandatory.<br>Typing speed of 25+ WPM with 90% accuracy is preferred.<br><strong>&nbsp;Location</strong><br>Cairo, Egypt<br><strong>&nbsp;Who We’re Looking For</strong><br>Candidates who are customer-oriented, target-driven, professional, and eager to build a career in customer service.<br><br> </div>

???? Are you ready to take your Call Center experience to the next level?<br>If you’re currently handled Quality-related positions — we’re looking for YOU! ????<br>Maybe you’ve been:???? Listening to calls???? Providing feedback & coaching???? Conducting coaching sessions???? Supporting quality activities<br>If any of this sounds like you, this could be your next step! ????<br>We’re currently hiring for a Quality Specialist opportunity where you can turn the experience you’ve already gained into your next career move. ????<br>What we’re looking for:✅ Call Center experience✅ English level: B2✅ Experience in an account related to GSM / Mobile Services✅ Previous experience in the Quality<br>If you feel you’re ready to move don’t miss this opportunity! ????

???? Are you ready to take your Call Center experience to the next level?<br>If you’re currently handled Quality-related positions — we’re looking for YOU! ????<br>Maybe you’ve been:???? Listening to calls???? Providing feedback & coaching???? Conducting coaching sessions???? Supporting quality activities<br>If any of this sounds like you, this could be your next step! ????<br>We’re currently hiring for a Quality Specialist opportunity where you can turn the experience you’ve already gained into your next career move. ????<br>What we’re looking for:✅ Call Center experience✅ English level: B2✅ Experience in an account related to GSM / Mobile Services✅ Previous experience in the Quality<br>If you feel you’re ready to move don’t miss this opportunity! ????

- Develop objectives for the call center’s day-to-day activities<br>- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)<br>- Monitor and improve the process of telephone handling and call handling processes<br>- Evaluate performance with key metrics (accuracy, call-waiting time etc.)<br>- Prepare reports for different departments or higher management<br><br>- Resolving customer complaints<br><br>- Analyzing and improving call center metrics and customer feedback<br><br>- Planning, organizing, and directing call center operations<br><br>- Developing and implementing call center policies and procedures<br><br>- Ensuring that customer service goals are met<br><br>- Manage authorization department effectively in order to meet customer satisfactions<br><br>Manage Chatbot platform effectively and ensure that all technical parts and agents’ performance via Chatbot are met.