Airline Ticketing Agent Jobs

<p>Job and company overview</p><p>Join a team that strives to provide distinctive hotel experiences combining upscale hospitality with exceptional customer service. Our team operates in the growing hotel market in Cairo, focusing on enhancing digital presence and effective coverage in direct sales channels, travel agencies, and distribution networks. We offer a professional work environment that supports continuous professional development, internal growth opportunities, and competitive benefits based on performance and results achieved.</p><p>Main responsibilities and duties</p><ul><li>Develop and implement marketing and sales strategies for the hotel to increase booking rates and occupancy in the local and international markets.</li><li>Manage relationships with existing and new clients across multiple channels including direct sales, distribution through travel agencies, and digital platforms.</li><li>Prepare and analyze sales and marketing performance reports and provide data-driven recommendations to improve return.</li><li>Organize promotional offers and advertising campaigns and collaborate with the front desk and guest services teams to ensure a consistent experience.</li><li>Contribute to preparing offers and special programs for confirmed bookings, pricing, and promotion of events and seasonal holidays.</li><li>Participate in exhibitions and promotional events locally and internationally and build an effective network of sales partners.</li><li>Monitor and analyze market trends and competitors, delivering periodic reports to senior management.</li><li>&nbsp;</li></ul><p>Required skills</p><ul><li>Negotiation and building strong relationships with clients and partners.</li><li>Ability to plan strategically and implement through timelines and prioritization.</li><li>Ability to analyze data and convert it into tangible business decisions.</li><li>Proficiency in digital marketing tools and handling social media platforms and digital sales platforms.</li><li>Excellent organizational skills and ability to work under pressure with cross-functional teams.</li></ul>

<p>We are pleased to announce an exciting part-time job opportunity to join our hospitality team in Cairo. We are a leading organization in the tourism and hospitality sector, committed to providing the highest standards of service and comfort to our guests and visitors. We are looking for a young, passionate talent in the field of hotel management and tourism services to provide exceptional experiences for our clients and contribute to a professional and welcoming work environment.</p><p>Key Responsibilities and Duties:</p><ul><li>Welcoming guests and clients in a professional and friendly manner and providing immediate assistance.</li><li>Handling check-in and check-out procedures efficiently and quickly.</li><li>Responding to guest inquiries via phone and in-person, and providing accurate information about available services and tourist activities.</li><li>Effectively coordinating with various hotel departments such as Housekeeping and Food & Beverage (F&B) to ensure service quality.</li><li>Managing room bookings and modifications, and accurately entering data into approved systems.</li><li>Assisting in resolving customer complaints with flexibility and professionalism, and escalating to management when necessary.</li><li>Maintaining hygiene and tidiness standards in the reception area and public spaces.</li></ul><p>Qualifications and Requirements:</p><ul><li>Bachelor’s degree in Tourism and Hotels, Business Administration, Languages, or any relevant field.</li><li>At least one year of practical experience in the field of hospitality, hotels, or customer service.</li><li>Very good command of the English language (spoken and written); knowledge of additional languages is an asset.</li><li>Good knowledge of using Hotel Management Systems (PMS) and computer applications (MS Office).</li><li>Ability to work in a flexible shift system suitable for part-time work.</li></ul><p>Required Skills:</p><ul><li>Excellent communication and interpersonal skills with various cultures and personalities.</li><li>Tact, professional appearance, and quick-wittedness in handling daily situations.</li><li>Ability to work effectively under pressure and within an integrated team.</li><li>High organizational skills and efficient time management.</li><li>Genuine passion for hospitality and attention to the smallest details for customer satisfaction.</li></ul><p>Benefits and Perks:</p><ul><li>Flexible working hours that suit a part-time schedule and your personal commitments.</li><li>Competitive salary and bonuses linked to performance and service quality.</li><li>Outstanding training opportunities to develop your career path and gain advanced experience.</li><li>A supportive work environment that encourages learning and career development.</li><li>Possibility of transitioning to full-time employment in the future based on performance.</li></ul>

<p>نبحث عن مرشحين لديهم خبرة مثبتة في العمل لدى شركات سياحة راسخة ومعروفة، مع خلفية قوية في عمليات السياحة الخارجية.</p><h2>المتطلبات</h2><ul><li>حد أدنى 5 سنوات من الخبرة المثبتة في السياحة الخارجية وعمليات السفر.</li><li>خبرة سابقة لدى شركة سياحة مرموقة وراسخة.</li><li>معرفة قوية بنظام حجز <strong>Amadeus</strong>.</li><li>معرفة ممتازة بإجراءات حجز تذاكر الطيران الدولية والحجوزات.</li><li>خبرة قوية في ترتيب رحلات الأفراد <strong>FIT</strong> والمجموعات.</li><li>معرفة ممتازة بالفنادق، وخدمات النقل، والجولات، وخدمات السفر الدولية.</li><li>مهارات تواصل وتفاوض قوية مع الموردين في الخارج وشركات إدارة الوجهات <strong>DMCs</strong>.</li><li>القدرة على إعداد عروض أسعار وبرامج رحلات احترافية وباقات سفر متكاملة.</li><li>متابعة ممتازة واهتمام كبير بالتفاصيل.</li><li>إجادة جيدة للغة الإنجليزية كتابةً وتحدثاً.</li></ul><h2>خبرة التأشيرات – مفضلة</h2><p>تُعد الخبرة في التعامل مع متطلبات وطلبات التأشيرات من البداية إلى النهاية ميزة قوية، وتشمل:</p><ul><li>التحقق من متطلبات التأشيرة.</li><li>إعداد وتدقيق المستندات.</li><li>تنسيق المواعيد.</li><li>تقديم الطلبات.</li><li>المتابعة مع السفارات ومراكز التأشيرات.</li><li>مراقبة حالة الطلبات.</li><li>تقديم المشورة للعملاء بشأن إجراءات التأشيرة والوثائق المطلوبة.</li></ul><h2>المسؤوليات الرئيسية</h2><ul><li>إدارة ترتيبات السفر الخارجية من الاستفسار الأولي حتى التسليم النهائي.</li><li>إعداد عروض أسعار تنافسية وبرامج رحلات مخصصة.</li><li>التعامل مع حجوزات الطيران وإصدار التذاكر باستخدام نظام <strong>Amadeus</strong>.</li><li>التنسيق مع الفنادق الدولية، وشركات إدارة الوجهات، وشركات الطيران، والموردين الآخرين.</li><li>إدارة حجوزات الأفراد والمجموعات.</li><li>التعامل مع متطلبات التأشيرات والوثائق عند الاقتضاء.</li><li>التفاوض على الأسعار والشروط مع الموردين الدوليين.</li><li>ضمان دقة جميع الحجوزات ووثائق السفر وتسليمها في الوقت المحدد.</li><li>التعامل مع القضايا التشغيلية وتقديم حلول فعالة.</li><li>الحفاظ على علاقات ممتازة مع العملاء والشركاء الدوليين.</li><li>دعم القسم في تحقيق أهدافه البيعية والتشغيلية.</li></ul><h2>لماذا تنضم إلى مينا تورز؟</h2><p>انضم إلى شركة سياحة متنامية ذات أعمال دولية متوسعة، مع فرص للعمل مع شركات طيران وفنادق وشركات إدارة وجهات وعملاء من الشركات حول العالم.</p>

<p><strong>Key Responsibilities:</strong></p> <p><strong>Time and Schedule Management:</strong> Organizing the schedules and meetings of senior management, arranging periodic administrative meetings. Setting appointment times and meetings for the manager according to their agenda.</p> <p><strong>Handling Correspondence:</strong> Receiving written messages, calls, faxes, and emails, presenting them to the manager at designated times, and responding to them.</p> <p><strong>Meeting Organization:</strong> Preparing meeting rooms, drafting and distributing agendas, recording meeting minutes (Minutes of Meeting), and following up on issued decisions.</p> <p><strong>Meeting Minutes:</strong> Documenting minutes of board meetings and its subcommittees (e.g., Audit Committee, Nomination Committee), and drafting decisions in a legally and systematically compliant manner.</p> <p><strong>Decision Implementation Tracking:</strong> Following up with various company departments to ensure they have implemented the decisions and recommendations approved by the Board of Directors or governance committees.</p> <p><strong>Report and Correspondence Preparation:</strong> Drafting official letters, presentations, and periodic reports efficiently and in a professional language.</p> <p><strong>Document and Archive Management:</strong> Creating and updating an organized and secure electronic and paper-based archiving system to preserve company documents, sensitive files, and reports for easy retrieval. Maintaining all official correspondence and documents exchanged with regulatory and oversight bodies (e.g., contracts, authorities, ministries, and tax authorities).</p> <p><strong>Communication Management:</strong> Receiving and filtering phone calls, emails, and official letters, and directing or responding to them on behalf of management after approval.</p> <p><strong>Logistics Coordination:</strong> Arranging travel for senior management, booking hotels, flight tickets, and preparing schedules for external visits and official visits by management.</p> <p><strong>Departmental Liaison:</strong> Acting as a liaison between senior management and other employees or external entities to ensure smooth information flow.</p> <p><strong>Periodic Reporting:</strong> Providing the manager with regular reports on work progress and employee performance, particularly new hires, ensuring their tasks are carried out correctly and assessing their effectiveness.</p> <p><strong>Suggestions and Complaints Handling:</strong> Presenting suggestions and complaints from employees and various departments to the manager.</p> <p><strong>Required Qualifications and Conditions:</strong></p> <ul> <li>University degree in Business Administration, Executive Secretarial Studies, or a related field.</li> <li>Proven work experience of at least [e.g., 3-5 years] in executive secretarial or senior management support roles.</li> <li>Fluency in Arabic and proficiency in English (spoken and written).</li> <li>Excellent skills in using Microsoft Office programs (Word, Excel, PowerPoint, Outlook).</li> <li>Exceptional organizational skills and time management with the ability to prioritize tasks effectively.</li> <li>Strong communication skills and the ability to interact diplomatically with diverse personalities.</li> <li>Ability to work under pressure and resolve problems flexibly.</li> </ul> <p><strong>Additional Details</strong></p> <ul> <li>Number of Vacancies: 1</li> <li>Work Schedule: Morning only</li> <li>Benefits: Health insurance, social security</li> </ul>

Reservations &amp; Hospitality Operations Officer Reservations &amp; Hospitality Operations Officer Job Overview We are looking for a Reservations and Operations Officer to join the Maksab "Imperial Host" team. The role begins with managing reservations and following up on the operations of hotel units, with the opportunity for future growth into supervisory and leadership roles in operations and the reservations department. Responsibilities and Tasks 1. Reservations Management: Managing and following up on daily reservations via online booking platforms, Airbnb, Agoda, and Expedia, ensuring accuracy of availability, pricing, and bookings. 2. Unit Operations Follow-up: Monitoring unit readiness and coordinating with operations, housekeeping, and maintenance teams to ensure efficient daily operations. 3. Reports and Data: Proficiency in Google Sheets and preparing periodic reports, along with tracking key performance indicators such as Occupancy, Revenue, and ADR. 4. Technology and AI: Utilizing AI tools and digital technologies to improve productivity and develop operations. Qualifications and Experience: Previous experience in reservations, hotels, serviced apartments, or tourism property management. Practical experience with online booking platforms: Airbnb, Agoda, Expedia. Proficiency in Google Sheets / Google Workspace. <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 2</li><li>Shift System: Morning shift only</li><li>Benefits: Social insurance, overtime</li></ul>

- Ability to read travel ticket data. - Ability to focus and work under pressure. - Ability to communicate with clients and government entities. - Preferred background in necessary security clearance procedures and all residency and work permit procedures. - Very good level in English. - Very good level in Excel sheets. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: Morning and Evening</li><li>Benefits: Accommodation</li></ul>

Working in a food import and export company. Very good command of English. 1. Office Management. 2. Administrative Tasks: Writing official letters and emails professionally. Archiving paper and electronic files. Organizing and arranging documents, contracts, and invoices. Preparing daily or weekly reports as requested by management. 3. Follow-up and Coordination: Following up on tasks between different departments. Following up on management requests such as bookings, procurement, or any operational tasks. Coordinating management travel and arranging bookings (if any). 4. Technical Skills: Using Microsoft Office programs (Word – Excel – PowerPoint). Using professional email.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shift only</li><li>Benefits: Health insurance, social insurance</li></ul>

Work in a food import and export company. Very good command of English. 1. Office Management. 2. Administrative Work: Drafting official letters and emails professionally. Archiving files hardcopy and electronically. Organizing and arranging documents, contracts, and invoices. Preparing daily or weekly reports as requested by management. 3. Follow-up and Coordination: Following up on tasks across different departments. Following up on management requests such as bookings, procurement, or any operational tasks. Coordinating management travel and arrangements (if any). 4. Technical Skills: Using Microsoft Office programs (Word – Excel – PowerPoint). Using professional email.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, Social insurance</li></ul>

Required tasks: Managing large amounts of incoming and outgoing calls in a timely manner. Following call scripts and instructions. Identifying customer needs, clarifying information, providing solutions or available alternatives. Booking installation appointments for company products. Booking maintenance appointments for company products. Building sustainable relationships with customers by obtaining additional data such as (email, or another phone number). Keeping records of all conversations in our call center database in a comprehensive manner. Regularly attending educational training to improve service level and performance. Following up on procedures to achieve the goals of the customer service department. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, overtime hours</li></ul>

<p>Required Tasks:</p> <ul> <li>Manage large volumes of incoming and outgoing calls in a timely manner.</li> <li>Follow call scripts and customized instructions.</li> <li>Identify customer needs, clarify information, and provide solutions or available alternatives.</li> <li>Schedule installation appointments for company products.</li> <li>Schedule maintenance appointments for company products.</li> <li>Build sustainable customer relationships by collecting additional data such as (email, another phone number).</li> <li>Maintain records of all conversations in our call center database in a clear manner.</li> <li>Attend ongoing training sessions to improve service and performance levels.</li> <li>Follow up on procedures to achieve the goals of the customer service department.</li> </ul> <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 4</li><li>Shift System: Morning only</li><li>Benefits: Health insurance, social security, overtime</li></ul>

Job Duties: - Managing all daily reservation operations (receiving, confirming, modifying, and canceling bookings). - Dealing with clients and responding to their inquiries. - Coordinating with the reception and customer service teams to ensure a distinguished stay experience. - Monitoring occupancy rates and submitting periodic reports to management. - Updating reservation systems and ensuring their accuracy. - Working to improve booking rates and increase occupancy. - Dealing with online booking channels such as Booking, Airbnb, and Expedia. - Resolving any reservation-related issues in a professional and prompt manner. - Proposing ideas to develop the service and increase customer satisfaction. Requirements: - Previous experience in reservations or hospitality (preferably in hotel apartments or hotels). - Proficiency in using various reservation software. - Strong communication skills. - Proficiency in English. - Ability to work under pressure and manage time effectively. <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 2</li><li>Shift System: Morning only</li><li>Benefits: Health insurance, social insurance, meals, accommodation</li></ul>

Work location: El Shorouk City – Cairo Employment type: Full-time from 10 AM to 7 PM Reports to: Communication Team Supervisor Job Objective The job holder will contact customers who did not attend their appointments or bookings, with the aim of rescheduling them and converting the missed booking into an actual visit. Key Tasks Contact customers who missed their bookings daily, and reschedule the booking during the call. Politely inquire about the reason for non-attendance and handle objections professionally. Confirm the new booking to the customer via SMS or WhatsApp. Record the result of each call in the CRM system and schedule follow-up calls. Adhere to quality standards and protect customer data. Performance Indicators Number of daily calls: 80 to 120 calls. Re-booking rate from answered calls. Customer attendance rate for rescheduled bookings. Call quality evaluation. Requirements Excellent communication and persuasion skills, and a clear voice. Proficiency in computer use and fast typing, and English proficiency is an added advantage. Preference given to those living in El Shorouk or nearby areas (Badr, El Obour, New Cairo). Benefits Fixed salary, plus monthly commissions on recovered bookings. Transportation or transport allowance. Paid training and opportunities for promotion <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 6</li><li>Shift system: Morning only</li><li>Benefits: Transport allowance, overtime</li></ul>

Sales Executive | Easy Rental Workplace: Hospitality Towers by ORA – Sheikh Zayed, Giza. Start Date: Immediate. Job Overview: Easy Rental, a company belonging to a multi-activity group, announces its need for a Sales Executive to work in unit leasing across three hospitality towers in the ORA project in Sheikh Zayed. This job represents a distinct opportunity to join a promising business, contribute to developing rental operations, and build strong client relationships, with the potential for career growth alongside the group's expansion. Key Responsibilities: Communicating with potential clients and presenting available units for rent. Attracting new clients and following up on their inquiries and needs. Organizing viewing appointments and showing units to clients. Regularly following up with clients to finalize leasing processes. Building and maintaining good professional relationships with clients. Following up on bookings and coordinating with relevant departments to ensure premium service delivery. Preparing periodic reports on potential clients, leasing opportunities, and achieved results. Requirements and Qualifications: Previous experience in sales, customer service, or hospitality. Preferred experience in hotels, hotel apartments, real estate, or leasing. Good command of English. Strong communication, negotiation, and persuasion skills. Tactful personality, professional appearance, and ability to handle various types of clients. Ability to follow up and achieve sales targets. Ready for an immediate start. Benefits: Fixed salary + commission. Opportunity to work in a premium hospitality project in Sheikh Zayed. Opportunity for career growth and development within a multi-activity corporate group. To apply: Please send your CV specifying previous experience and potential start date. <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 1</li><li>Shift System: Morning only</li><li>Driver's License: Private</li><li>Benefits: Social Insurance, Transportation Allowance, Overtime</li></ul>

Junior Lead Generation &amp; Lead Qualification Assistant - Location: Egypt – Remote - Job Type: Full-time - Level: Entry-level / Fresh Graduate - Compensation: Fixed monthly salary + Performance-based commission - Job Purpose: Join the Business Development team to assist in prospecting potential clients, communicating with them, understanding their needs, qualifying commercial opportunities, and converting suitable clients into confirmed sales opportunities. Key Responsibilities: Search for potential clients and companies through LinkedIn, business directories, referrals, social media, and other channels. Communicate with potential clients via phone calls, email, WhatsApp, and LinkedIn. Prepare professional outreach and follow-up messages. Conduct initial calls or meetings to qualify the client. Understand client needs, project scope, expected timeline, budget, opportunity size, and decision-maker. Document client and opportunity information and transfer qualified leads to the Business Development Officer or Consultant. Continuously follow up with potential clients, log objections, and record next steps. Prepare periodic reports on outreach activities, meetings, leads, and follow-ups. Represent the company professionally in all interactions. Requirements and Skills: Experience in lead generation, telesales, customer service, telemarketing, social media sales, or appointment setting is preferred. Strong communication skills in Arabic. Basic to intermediate level in English is an asset. Ability to make calls and confidently communicate with new people. Ability to conduct phone or online meetings. Ability to write professional messages and emails. Basic knowledge of Microsoft Office or Google Workspace and CRM systems or lead tracking spreadsheets. Commitment to work schedules and daily reporting requirements. Availability of a suitable remote work environment and a reliable internet connection. Required Profile: The applicant does not need to be a professional salesperson or have extensive experience. Most importantly, they should be: Enthusiastic about learning and developing in business development. Organized and responsible for follow-ups. Good at communication and asking the right questions. Capable of understanding client needs. Capable of converting initial contact into a qualified lead through an organized meeting. In summary: The role is not just posting content on social media, but client research + direct outreach + calls + lead qualification + follow-up + transferring qualified opportunities to the Business Development team. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: Morning and Evening</li><li>People with special needs are welcome (mild motor disability, use of crutches, wheelchair use, limb amputation, polio)</li></ul>

* المهام الوظيفية:-1 – الإمساك بكل مفاتيح و دفاتر الحركه المانيوال و رخص السيارات بحيث تكون عهدته ، و لآ تخرج من عهدته إلآ بمستند خروج و بعلم موافقة ادارة الحجوزات 2 - عمل جرد دائم و مستمر على كل المفاتيح و الرخص و دفاتر الحركه الخاصه بكل السيارات3 - الامساك بكل الملفات و الدوره المستنديه المتعلقه بإدارة التشغيل و الحركه و تنفيذ نظام حفظها و اهلاكها او تدشينها.4 - دراسة ملف السيارات المتوقفه بالجراج المحرر من مساء اليوم السابق مع ملف الديللي ووركDaily work  صباح كل يوم و مطابقتهم على واقع السيارات المتوقفه بالجراج و التى هى خارج الجراج لأى سبب من الأسباب.5 - ادخال كافة بيانات التشغيل و الحركه على الملفات الخاصه بذلك على الكمبيوتر 6 - مراجعة كافة السيارات يوميا من حيث ارقام الكيلومترات و البنزين دفتريا مع الواقع الفعلي لكل السيارات.7 - استلام اوامر ( البيع )  التشغيل اليوميه و التعاون فى تنفيذها مع مدير الحركه و التشغيل.8 - استلام و تسليم كافة اوراق التشغيل من و الى منسقين الاستلام و التسليم و السائقين9- متابعة كافة السيارات المتواجده مع السائقين بالجى بى اس لعمل الكونترول اللازم على كل السائقين ، وكذلك متابعة كافة السيارات المتواجده مع الإداره الهندسيه أو مع العملاء وقت أن يلزم ذلك.10- قبل مغادرته لمقر الشرمكه يجب أن يتأكد تماما من أن السعاه قد أدوا عملهم على أكمل وجه من حيث نظافة مقر الجراج أرضيات و مكاتب و حمامات و كل شىء يخص الجراج.11- التأكد ان خطه العمل المنسقة من اليوم السابق قد تمت علي اكمل وجه و نتابعه اي تغيير قد يطرأ علي مدار اليوم12- مساعده مدير التشغيل في جميع مهامه و الانابه عنه  في حاله عدم وجوده ابلاغ مدير الحركة بأي مشكله قد تطرأ علي مدار اليوم او اي تغيير في خطه العمل<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية و مسائية</li><li>رخصة القيادة: خاصة</li><li>المزايا: تأمين صحي، تأمين اجتماعي، ساعات إضافية</li></ul>

* المهام الوظيفية:-1 – الإمساك بكل مفاتيح و دفاتر الحركه المانيوال و رخص السيارات بحيث تكون عهدته ، و لآ تخرج من عهدته إلآ بمستند خروج و بعلم موافقة ادارة الحجوزات 2 - عمل جرد دائم و مستمر على كل المفاتيح و الرخص و دفاتر الحركه الخاصه بكل السيارات3 - الامساك بكل الملفات و الدوره المستنديه المتعلقه بإدارة التشغيل و الحركه و تنفيذ نظام حفظها و اهلاكها او تدشينها.4 - دراسة ملف السيارات المتوقفه بالجراج المحرر من مساء اليوم السابق مع ملف الديللي ووركDaily work  صباح كل يوم و مطابقتهم على واقع السيارات المتوقفه بالجراج و التى هى خارج الجراج لأى سبب من الأسباب.5 - ادخال كافة بيانات التشغيل و الحركه على الملفات الخاصه بذلك على الكمبيوتر 6 - مراجعة كافة السيارات يوميا من حيث ارقام الكيلومترات و البنزين دفتريا مع الواقع الفعلي لكل السيارات.7 - استلام اوامر ( البيع )  التشغيل اليوميه و التعاون فى تنفيذها مع مدير الحركه و التشغيل.8 - استلام و تسليم كافة اوراق التشغيل من و الى منسقين الاستلام و التسليم و السائقين9- متابعة كافة السيارات المتواجده مع السائقين بالجى بى اس لعمل الكونترول اللازم على كل السائقين ، وكذلك متابعة كافة السيارات المتواجده مع الإداره الهندسيه أو مع العملاء وقت أن يلزم ذلك.10- قبل مغادرته لمقر الشرمكه يجب أن يتأكد تماما من أن السعاه قد أدوا عملهم على أكمل وجه من حيث نظافة مقر الجراج أرضيات و مكاتب و حمامات و كل شىء يخص الجراج.11- التأكد ان خطه العمل المنسقة من اليوم السابق قد تمت علي اكمل وجه و نتابعه اي تغيير قد يطرأ علي مدار اليوم12- مساعده مدير التشغيل في جميع مهامه و الانابه عنه  في حاله عدم وجوده ابلاغ مدير الحركة بأي مشكله قد تطرأ علي مدار اليوم او اي تغيير في خطه العمل<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية و مسائية</li><li>رخصة القيادة: خاصة</li><li>المزايا: تأمين صحي، تأمين اجتماعي، ساعات إضافية</li></ul>

<ul><li><p>The Operations Agent is responsible for managing day-to-day travel bookings, with priority given to</p></li><li><p>offline booking requests received via WhatsApp, and phone, in addition to processing transactions</p></li><li><p>through B2B airline and hotel systems. This includes handling reservations, issuing and reissuing</p></li><li><p>tickets, confirming hotel bookings, and ensuring all transactions are completed accurately and</p></li><li><p>within agreed timelines. The role supports B2B clients by delivering prompt and efficient service,</p></li><li><p>resolving booking-related issues, and maintaining high operational and service standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Travel &amp; Tourism or related field (preferred)</p></li><li><p>3–5 years of experience in airline ticketing or travel operations</p></li><li><p>Strong knowledge of advanced GDS systems (Amadeus Or Galileo)</p></li><li><p>Experience handling offline requests (WhatsApp / phone) preferring</p></li><li><p>Good understanding of airline fare rules and hotel booking processes</p></li><li><p>Strong communication skills in Arabic and English</p></li><li><p>Ability to work under pressure and manage multiple requests</p></li><li><p>Strong attention to detail and problem-solving skills</p></li><li><p>Proficiency in Microsoft Office (Word, Excel) and booking platforms</p></li></ul><p></p>

<p>Are you a seasoned travel professional with a passion for crafting seamless journeys? We are seeking an <strong>Experienced Ticketing Specialist</strong> to join our vibrant team in <strong>Cairo, Egypt</strong>. This is an incredible opportunity to leverage your expertise in a dynamic, on-site role within the thriving tourism and travel industry. If you thrive on precision, exceptional customer service, and ensuring every traveler's journey begins flawlessly, we want to hear from you!</p> <p><strong>Overview:</strong> As a Ticketing Specialist, you will be a vital part of our operation, responsible for the accurate and efficient issuance of travel documents. You will navigate complex global distribution systems, apply intricate fare rules, and provide invaluable support to our clients, ensuring their travel plans are executed with perfection. This role offers the chance to make a significant impact on our customers' experiences and contribute to our continued success in the travel sector.</p> <ul> <li><strong>Responsibilities:</strong></li> <li><strong>Masterful Ticketing:</strong> Expertly issue, re-issue, and process refunds for airline tickets, ensuring strict adherence to airline policies and fare rules.</li> <li><strong>Reservation Management:</strong> Skillfully manage and modify travel reservations across various platforms, handling intricate itinerary changes with ease.</li> <li><strong>Customer Engagement:</strong> Provide exceptional customer service, addressing inquiries, resolving ticketing issues, and offering professional travel advice.</li> <li><strong>System Proficiency:</strong> Utilize GDS systems, particularly <strong>Amadeus</strong>, with advanced proficiency to manage bookings and ticketing operations.</li> <li><strong>Compliance & Accuracy:</strong> Maintain impeccable attention to detail to ensure all ticketing processes comply with international travel regulations and internal company standards.</li> <li><strong>Problem Solving:</strong> Proactively identify and resolve ticketing discrepancies or challenges, ensuring minimal disruption to travel plans.</li> </ul> <p><strong>Skills & Technologies:</strong> You will be working with cutting-edge GDS technology, primarily <strong>Amadeus</strong>, alongside a suite of internal tools. Your strong foundation in <strong>Ticketing</strong>, coupled with exceptional <strong>Customer Service</strong> and <strong>Communication Skills</strong>, will be paramount. A deep understanding of <strong>Airline Fares and Rules</strong>, <strong>International Travel Regulations</strong>, and effective <strong>Reservation Management</strong> are crucial.</p> <p><strong>Growth Opportunities:</strong> We believe in continuous learning and professional development. This role offers ample opportunities to deepen your knowledge of global travel markets, specialize in niche areas, and take on increased responsibilities within our expanding organization. Grow your career as you help others explore the world!</p> <p><strong>Team & Culture:</strong> Join a collaborative, supportive, and passionate team dedicated to delivering unforgettable travel experiences. We foster an environment where expertise is valued, initiative is rewarded, and every team member contributes to our collective success. We celebrate diversity and encourage a culture of mutual respect and continuous improvement.</p> <p><strong>Impact:</strong> Your work directly contributes to the happiness and satisfaction of countless travelers. By ensuring smooth and accurate ticketing, you play a critical role in building trust, fostering loyalty, and upholding our reputation for excellence in the tourism industry.</p><p><strong>Requirements</strong></p><ul> <li><strong>Required Skills:</strong></li> <li><strong>Proven Expertise:</strong> Demonstrable high-level proficiency in <strong>Amadeus</strong> and comprehensive <strong>Ticketing</strong> operations.</li> <li><strong>GDS Mastery:</strong> Strong command of various <strong>GDS Systems</strong> for booking, pricing, and issuing tickets.</li> <li><strong>Client-Centric Approach:</strong> Exceptional <strong>Customer Service</strong> and professional <strong>Communication Skills</strong>.</li> <li><strong>Precision Focus:</strong> Meticulous <strong>Attention to Detail</strong> and commitment to accuracy in all tasks.</li> <li><strong>Regulatory Acumen:</strong> Solid understanding of <strong>International Travel Regulations</strong> and airline fare rules.</li> <li><strong>Problem Solver:</strong> Proven ability in <strong>Problem-solving</strong> and effective <strong>Conflict Resolution</strong> within a fast-paced environment.</li> <li><strong>Sales Orientation:</strong> Basic <strong>Sales Acumen</strong> to identify opportunities and enhance customer value.</li> <li><strong>Experience Requirements:</strong></li> <li>A minimum of <strong>3-7 years of professional experience</strong> specifically in ticketing, reservations, or a closely related role within the travel or airline industry.</li> <li><strong>Career Level Expectations:</strong></li> <li>This role is ideal for an <strong>Experienced</strong> professional who is ready to take on significant responsibility and contribute immediately to our team's success. Candidates should possess a strong track record of independent work and decision-making in ticketing operations.</li> </ul>

<ul><li><p>Communicate with clients and understand their travel needs</p></li><li><p>Creat and sell outbound travel packages</p></li><li><p>Prepare customized travel offers and quotations</p></li><li><p>Handle bookings through airlines and reservation system</p></li><li><p>Coordinate with suppliers and travel partners</p></li><li><p>Follow up with clients before and after their trips</p></li><li><p>Ensure a smooth and professional customer experience</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>2-4 years of experience in outbound travel consulting.</p></li><li><p>Strong knowledge of global travel destinations, logistics, and industry best practices.</p></li><li><p>Excellent communication and interpersonal skills for client engagement and negotiation.</p></li><li><p>Able to work within a team and handle work pressure.</p></li><li><p>Able to Acheive monthly target .</p></li><li><p>Good Knowledge and practical experience with Amadeus or any GDS system.</p></li><li><p>Preferably living near Nasr City.</p></li></ul><p></p>

<ul><li><p>Issue/ Re-Issue/ Refund all airline tickets via Amadeus GDS</p></li><li><p>Build full travel itineraries including flights, hotels, tours, and transport.</p></li><li><p> Handle inbound FIT and group bookings</p></li><li><p>Coordinate with hotels, airlines, and suppliers</p></li><li><p>Provide destination advice and travel recommendations</p></li><li><p>Manage bookings and ensure accuracy in all details</p></li><li><p>Support clients before and during travel</p></li><li><p>Solve operational issues quickly when needed</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>3-5 years experience in travel and tourism.</p></li><li><p>Strong knowledge of Egypt destinations.</p></li><li><p>Excellent English communication skills.</p></li><li><p>Expert in using Amdues System.</p></li><li><p>Ability to work in Rotational shifts/days.</p></li></ul><p></p>