Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the Service Now ecosystem. The ideal candidate will possess strong expertise in Service Now integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity.

Key Responsibilities:

Design, implement, and maintain integrations between Service Now and external systems. Install, configure, upgrade, and troubleshoot Service Now MID Servers. Monitor and ensure the health, performance, and availability of MID Servers across environments. Design and support secure authentication and authorization mechanisms, including SSO implementations. Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, Open ID Connect (OIDC), and LDAP/Active Directory. Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. Support Service Now Discovery, Orchestration, and Cloud integrations utilizing MID Servers. Manage and support integrations with Google Cloud Platform (GCP) services. Troubleshoot integration and infrastructure-related issues and perform root cause analysis. Ensure compliance with security, governance, and infrastructure standards. Create and maintain technical documentation, architecture diagrams, and operational procedures.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in integration and infrastructure support within enterprise environments. Hands-on experience with Service Now MID Server installation, configuration, and administration. Strong knowledge of Google Cloud Platform (GCP) services and infrastructure. Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC. Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers. Experience developing and troubleshooting REST and SOAP API integrations. Experience with LDAP, Active Directory, and identity management solutions. Knowledge of scripting languages such as Java Script, Power Shell, Python, or Shell scripting. Strong analytical, troubleshooting, and problem-solving skills.

Preferred Qualifications:

Service Now Certified System Administrator (CSA). Experience with Service Now Integration Hub and Discovery. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Experience with cloud security and identity/access management concepts. Familiarity with Dev Ops and CI/CD practices. Experience working in Agile/Scrum environments.

Key Skills:

Service Now MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.0, OAuth 2.0, Open ID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP & Active Directory Networking & Security Troubleshooting & Root Cause Analysis Service Now Discovery & Orchestration