SUNRISE Resorts & Cruises jobs

<p>Ensure all new colleagues and leaders attend the New Hire Orientation in accordance with SUNRISE standards. Provide development support and succession management guidance to the Group Executive Team. Prepare the annual training budget, provide monthly forecasts, and ensure compliance with financial guidelines for the training budget. Model and communicate the mission, promises, values, and ethical standards set by the company. Create, develop, implement, and assess the effectiveness of training and development policies and programs to enhance the overall skills, knowledge, engagement, and career development of all colleagues. Work closely with Department Heads and Managers to develop and ensure the effective implementation and delivery of On-the-Job Training and new hire training programs. Support department leaders in the implementation of the CES action-planning process when required. Ensure all legally required training programs are delivered, including skills training, food safety certifications, respectful workplace training, and other mandatory programs. Ensure that SUNRISE s core HR standards are consistently met within the Learning &amp; Development function. Assist, as required, with team-building activities, retreats, meeting planning, and facilitation to support improved individual and team performance. Support the Corporate Learning &amp; Development team, as required, in the development and implementation of new programs and initiatives. Actively participate in local hospitality industry associations and academic partnerships related to hospitality. Develop and implement ad hoc training programs, as required, to meet the needs of the hotel and its workforce. Benchmark and document hotel best practices and translate them into actionable processes that can be implemented across the organization. Support the implementation of new leadership and colleague training programs designed to improve overall performance and effectiveness. Support department leaders in ensuring that quality standards are consistently implemented and maintained on a daily basis.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Business Administration, Tourism, Education, or a related field Experience: 2 4 years Previous experience in hospitality, hotels, resorts, cruises, or another service-oriented environment is preferred. Proven experience in designing and delivering training programs. Experience in leadership development, coaching, and employee development. Knowledge of instructional design and adult learning principles. Fluency in English, both written and spoken Training &amp; facilitation skills Strong communication and presentation skills Leadership development Training Needs Analysis Strategic thinking Excellent organization and time management Problem solving and decision-making Proficiency in Microsoft Office and digital learning tools </p>

<p>The Talent Acquisition Director will lead and shape the end-to-end recruitment strategy for the organization. This role is responsible for building high-performing talent pipelines, partnering with business leaders, and ensuring we attract, hire, and retain top talent aligned with company growth and culture.</p><p>Responsibilities</p><ul><li>Develop and execute the overall talent acquisition strategy aligned with business objectives</li><li>Partner with senior leadership to forecast hiring needs and build workforce plans</li><li>Own the full-cycle recruitment process for senior and critical roles</li><li>Build and manage employer branding initiatives to strengthen market presence</li><li>Lead, coach, and develop the Talent Acquisition team to meet KPIs and SLAs</li><li>Implement and optimize ATS, recruitment tools, and data-driven hiring processes</li><li>Drive diversity, equity, and inclusion initiatives across all hiring practices</li><li>Manage recruitment budget, agency relationships, and cost-per-hire metrics</li><li>Ensure compliance with labor laws and internal hiring policies</li><li>Report on talent metrics, market trends, and recruitment ROI to executive team</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Human Resources, Business Administration, or related fieldMaster s degree or CIPD/SHRM certification is a plus</p><p>Experience: 5 10 years 8+ years of experience in Talent Acquisition, with at least 3 years in a leadership role</p><ul><li>Proven track record of hiring for senior leadership and large-scale roles</li><li>Experience managing recruitment in hospitality, FMCG, or multi-site organizations preferred</li><li>Strong experience with ATS systems, LinkedIn Recruiter, and recruitment analytics</li><li>Demonstrated success in employer branding and talent pipelining</li><li>Experience working in fast-paced, high-growth environments</li><li>Excellent stakeholder management and negotiation skills</li></ul><p>Strategic Thinking &amp; Business Acumen</p><p>Leadership &amp; Team Development</p><p>Strong Communication &amp; Influencing Skills</p><p>Data-Driven Decision Making</p><p>Problem Solving &amp; Execution</p><p>Employer Branding &amp; Market Knowledge</p><p>Change Management</p><p>High Ownership &amp; Results Orientation</p>

<p>The Marketing Distribution Executive will be responsible for managing online distribution platforms, maintaining accurate rates and availability, coordinating promotional activities, and supporting the optimization of hotel visibility and revenue across digital channels.</p><p>Responsibilities</p><ul><li>Manage and monitor hotel presence across online distribution channels.</li><li>Ensure rates, availability, room types, packages, and content are accurate and up to date.</li><li>Support the implementation of promotions and campaigns across distribution channels.</li><li>Monitor competitors, and market trends.</li><li>Analyze distribution performance and prepare regular reports.</li><li>Follow up on channel performance, booking trends, and production.</li><li>Maintain strong relationships with online travel agencies and distribution partners.</li><li>Identify opportunities to improve online visibility, conversion, and revenue.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Marketing, Business Administration, Tourism, or a related field</p><p>Experience: 2 4 years</p><p>Good understanding of online booking platforms and digital marketing concepts.</p><p>Strong analytical and communication skills.</p><p>Fluent in English, both written and spoken.</p><p>Proficiency in Microsoft Office, especially Excel.</p><p>Strong attention to detail and ability to manage multiple tasks</p><p>Strong communication skills</p><p>Attention to detail</p><p>Negotiation and relationship management</p><p>Problem-solving skills</p><p>Time management and organization</p><p>Digital marketing knowledge</p><p>Teamwork and collaboration</p>

<p>The Recreation &amp; Leisure Manager is responsible for leading and managing all recreation, leisure, sports, entertainment, and activity programs, while ensuring an exceptional experience for our elite Azha and Tanoak Hotel community and VIP guests.</p><b><br>&nbsp;Responsibilities </b><ul> <li>Lead and manage all recreation and leisure activities across the property.</li> <li>Develop and implement high-quality recreational, sports, entertainment, and leisure programs.</li> <li>Create exceptional experiences tailored to luxury and elite-community guests.</li> <li>Ensure all activities meet the highest standards of service, safety, and guest satisfaction.</li> <li>Manage, coach, and develop the recreation and leisure team.</li> <li>Plan seasonal programs, events, activities, and special guest experiences.</li> <li>Coordinate with other departments to ensure seamless guest experiences.</li> <li>Manage departmental budgets, equipment, suppliers, and operational resources.</li> <li>Monitor guest feedback and continuously improve the recreation and leisure offering.</li> <li>Ensure compliance with hotel policies, safety procedures, and luxury hospitality standards.</li> </ul><b><br>&nbsp;Requirements </b><ul> <li>Education: Bachelor's degree in Hospitality Management, or a related field </li> <li>Experience: 5 10 years</li> <li>Relevant experience in luxury 5-star hotels, resorts, or high-end leisure destinations.</li> <li>Proven experience working with VIP and elite-community clientele.</li> <li>Strong leadership and team-management skills.</li> <li>Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and team members.</li> <li>Fluent in English; bilingual is preferred..</li> <li>Strong knowledge of recreation, leisure, sports, entertainment, and guest-experience operations</li> <li>Leadership &amp; Team Management</li> <li>Excellent Communication Skills</li> <li>Guest &amp; Member Relations</li> <li>VIP &amp; Elite Guest Management</li> <li>Event &amp; Activity Planning</li> <li>Recreation Program Development</li> <li>Sports &amp; Leisure Operations</li></ul>

<p>The Public Relations Executive serves as the primary liaison between SUNRISE Resorts &amp; Cruises and the media landscape. This role owns the brand's press relationships, drives earned media coverage across print, digital, and broadcast, manages influencer partnerships, and produces all official communications from press releases to crisis statements. The ideal candidate operates with editorial instinct, relationship intelligence, and an understanding of how hospitality brands earn attention in competitive markets. Responsibilities Act as the primary point of contact for all media inquiries, press requests, and journalist relationships across Egypt and target international markets. Build and maintain a proactive media network journalists, editors, broadcast contacts, and digital publications relevant to travel, hospitality, and lifestyle. Draft, edit, and distribute press releases, media statements, announcements, and brand stories aligned with SUNRISE's tone and positioning. Identify, negotiate, and manage media partnerships and coverage deals including advertorials, editorial features, and co-branded campaigns. Source, vet, and manage influencer collaborations from briefing and itinerary planning to post-visit content review and performance tracking. Coordinate press trips and media familiarization visits across SUNRISE Resorts &amp; Cruises. Monitor brand mentions, media coverage, and sentiment delivering regular reports on PR performance and share of voice. Collaborate with the digital marketing and content teams to amplify PR outputs across owned and social channels. Support crisis communications when needed drafting reactive statements and coordinating with leadership on narrative management.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li>Education: Bachelor's degree in Public Relations, Mass Communication, Journalism, or a related field.</li><li>Experience: 2 3 years Proven experience in a PR, media relations, or communications role preferably in hospitality, tourism, or lifestyle industries.</li><li>Established network of media contacts across Egyptian and regional press (print, digital, and broadcast).</li><li>Strong command of Arabic and English written and spoken with the ability to draft professional copy in both languages.</li><li>Experience negotiating and executing media deals and partnerships.</li><li>Hands-on experience managing influencer campaigns including selection, briefing, contracting, and reporting.</li><li>Demonstrated ability to produce press releases, brand stories, and communication materials at a high standard.</li><li>Comfortable operating in a fast-paced, multi-property environment with competing deadlines.</li></ul><p><strong>Skills</strong></p><ul><li>Media relations</li><li>Press release writing</li><li>Influencer management</li><li>Bilingual copywriting (AR/EN)</li><li>Crisis communications</li><li>PR performance reporting</li><li>Stakeholder management</li><li>Hospitality positioning</li><li>Campaign coordination</li></ul>

<p>The Digital Communications Manager leads the digital communications pillar across the entire SUNRISE Resorts &amp; Cruises portfolio. This role owns brand voice, editorial standards, and owned-channel performance across the portfolio in Egypt, Zanzibar, Greece, and Morocco. Manages a team of specialists covering SUNRISE, Grand Select, Meraki, Unique Concepts, and Art of Food &amp; Entertainment each brand with distinct audiences, tones, and editorial standards. The position calls for editorial authority, the discipline to hold quality under volume pressure, and the judgment to keep the brand voices distinct while the group scales.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Own the digital communications strategy across all brand accounts and markets.</li><li>Set the editorial calendar and content standards for the team, and enforce them at the review stage.</li><li>Define what quality means for each brand and hold that standard as volume grows.</li><li>Line-manage five digital communications specialists</li><li>Set individual objectives, run performance reviews, and develop capability across the team.</li><li>Review and approve all content prior to publication across all accounts.</li><li>Brief and manage the creative team on designed asset requirements, and own the quality of each brief.</li><li>Oversee newsletter strategy across brands: frequency, segmentation, tone, and performance.</li><li>Govern website content accuracy and brand consistency across all property pages.</li><li>Confirm that every released asset reflects brand guidelines and commercial positioning.</li><li>Own the influencer partnership framework and approval process across all brands.</li><li>Set brand-specific selection criteria, matching each partner to the audience and positioning of the account.</li><li>Approve contracts, deliverables, and hosting arrangements, and enforce agreed output.</li><li>Coordinate with the PR function on announcement sequencing and brand narrative alignment.</li><li>Own owned-channel performance across all accounts: reach, engagement, growth, and contribution to direct traffic.</li><li>Report channel performance monthly with written insight and a recommended course of action.</li><li>Monitor social listening, competitor activity, and platform changes, and adjust strategy accordingly.</li><li>Maintain community management standards and the escalation protocol for sensitive guest communication.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Communications, Marketing, Media, or a related field.</li><li>6 8 years of experience in digital communications, social media, or content, including at least 2 years managing a team.</li><li>Proven multi-brand experience, preferably within hospitality, travel, or lifestyle.</li><li>Demonstrated ability to maintain distinct brand voices across a portfolio.</li><li>Strong editorial judgment and the authority to hold work to a defined standard.</li><li>Advanced understanding of social media analytics, social listening, and performance optimization.</li><li>Experience managing influencer programs at scale, including contracting and approvals.</li><li>Excellent written and verbal English, with Arabic fluency required.</li><li>Multi-brand digital communications strategy</li><li>Team leadership and performance management</li><li>Editorial standard-setting and content governance</li><li>Brand voice discipline across distinct positionings</li><li>Creative briefing and asset quality control</li><li>Influencer program governance</li><li>Newsletter and owned-channel strategy</li><li>Analytics-led decision making</li><li>Cross-functional coordination with PR, Performance Marketing, and property teams</li></ul>

<p>Develop and execute global learning and development strategies aligning with business objectives. Design and deliver leadership development programs, talent development initiatives, and organizational learning solutions for luxury international chains. Lead and mentor a team of learning professionals, driving innovation and best practices. Collaborate with senior leadership to identify and address skill gaps, talent development needs, and cultural alignment. Oversee budget management and resource allocation for learning and development initiatives. Drive adoption of learning technologies and innovations (e.g., e-learning, virtual classrooms). Measure and report on learning and development effectiveness, driving continuous improvement. Foster a culture of continuous learning and development across the organization. Partner with business stakeholders to design and deliver customized learning solutions. Ensure alignment with global HR strategies and initiatives.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in relevant field (e.g., Organizational Development, Human Resources, Business Administration, or equivalent)</li><li>10+ years of experience in corporate learning and development, with a focus on luxury international chains</li><li>Proven track record of designing and delivering impactful learning solutions</li><li>Experience leading global teams and driving organizational change</li><li>Strategic planning and execution</li><li>Leadership development and coaching</li><li>Learning strategy and design</li><li>Talent management and succession planning</li><li>Change management and organizational development</li><li>Global team leadership and collaboration</li><li>Budget management and resource allocation</li><li>Communication and influencing skills</li><li>Learning technologies and innovation (e.g., e-learning, virtual classrooms)</li></ul>

<p>The Assistant F&amp;B Manager supports the Food &amp; Beverage Manager in overseeing daily operations of all F&amp;B outlets, ensuring excellent guest service, efficient operations, and strong financial control. This role helps lead teams, maintain service standards, and maximize revenue.</p><p>Responsibilities</p><ul><li>Assist in managing restaurants, bars, banquets, and room service</li><li>Ensure service quality, cleanliness, and guest satisfaction</li><li>Handle guest complaints and special requests</li><li>Conduct training, briefings, and performance follow-ups</li><li>Ensure proper staffing and duty rosters</li><li>Monitor food, beverage, and labor costs</li><li>Support inventory control and stock management</li><li>Ensure food safety, hygiene, and alcohol service regulations are followed</li><li>Support audits, inspections, and quality standards</li><li>Prepare daily reports and assist the F&amp;B Manager</li><li>Coordinate with Kitchen, Front Office, and Finance</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in Hospitality Management</li><li>2 3 years Diploma or degree in Hospitality Management or related field</li><li>Minimum 5 7 years in F&amp;B operations</li><li>At least 2 3 years in a supervisory or assistant management role</li><li>Strong leadership and communication</li><li>Customer-focused and service-driven</li><li>Cost awareness and organizational skills</li><li>Ability to work under pressure</li></ul>

<p>An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.</p><p>Responsibilities</p><ul><li>Oversee housekeeping operations</li><li>Oversee Laundry Operations</li><li>Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement</li><li>Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard</li><li>Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork</li><li>Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>Ensure ongoing training</li><li>Ensure communication meetings are conducted and post-meeting minutes generated</li><li>Manage staff performance issues in compliance with company policies and procedures</li><li>Recruit, manage, train and develop the Housekeeping/Laundry team</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s Degree in Hospitality Management</p><p>Experience: 3 5 years</p><p>Diploma or degree in Hospitality Management or related field</p><p>Housekeeping and hygiene certifications are an advantage</p><p>Minimum 7 10 years in hotel housekeeping</p><p>At least 3 5 years in a supervisory or executive housekeeping role</p><p>Strong leadership and organizational skills</p><p>Excellent attention to detail</p><p>Budgeting and inventory management</p><p>Guest service and communication</p><p>Ability to manage large teams</p>

<p>The Corporate Sales Manager is responsible for developing and managing corporate accounts to drive revenue growth. This role builds strategic B2B relationships, secures new corporate contracts, and ensures client satisfaction while achieving sales targets for the Cairo office.</p><p>Responsibilities</p><ul><li>Identify, prospect, and secure new corporate clients and accounts</li><li>Manage and grow existing key corporate accounts to maximize revenue</li><li>Develop and execute sales strategies to achieve monthly and annual targets</li><li>Prepare proposals, contracts, and negotiate terms with corporate clients</li><li>Build and maintain strong relationships with decision makers across industries</li><li>Coordinate with Operations, Finance, and Marketing to ensure smooth service delivery</li><li>Track sales pipeline, forecast revenue, and report performance to senior management</li><li>Represent the company at industry events, meetings, and client presentations</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor's degree in Business, Marketing, or a related field</p><p>Experience: 4 – 8 years</p><ul><li>Proven track record of meeting and exceeding sales targets</li><li>Experience managing corporate accounts in Egypt market preferred</li><li>Strong knowledge of sales CRM tools and MS Office</li><li>Fluent in English and Arabic, written and spoken</li><li>Ability to work from Cairo Office and travel for client meetings as need</li></ul><p>Skills:</p><ul><li>Strategic sales and business development</li><li>Negotiation and contract management</li><li>Client relationship management and account growth</li><li>Communication and presentation skills</li><li>Target-driven and results oriented</li><li>Problem solving and objection handling</li><li>Market analysis and competitive positioning</li><li>Time management and organizational skills</li></ul>

<p>The Rooms Division Manager is responsible for overseeing all operations related to guest accommodation, ensuring exceptional guest service and efficient management of the front office, housekeeping, and guest services departments. The role focuses on maximizing room revenue, maintaining high service standards, and ensuring smooth coordination between departments.</p><p>Responsibilities</p><ul><li>Supervise daily operations of Front Office, Housekeeping, Reservations, and Guest Services.</li><li>Ensure rooms are clean, properly maintained, and ready for guests.</li><li>Monitor occupancy levels and coordinate room availability.</li><li>Maintain high standards of guest satisfaction and service quality.</li><li>Handle guest complaints, requests, and special arrangements.</li><li>Ensure VIP guests receive personalized services.</li><li>Monitor guest feedback and implement improvements.</li><li>Work with the Revenue Manager to optimize room pricing and occupancy.</li><li>Monitor room revenue, departmental expenses, and budgets.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Hospitality Management, Hotel Management, or Business Administration.</li><li>5 8 years of experience in hotel operations (preferably in front office or housekeeping).</li><li>Previous supervisory or managerial experience.</li><li>Leadership and team management</li><li>Excellent communication and interpersonal skills</li><li>Problem-solving and decision-making</li><li>Customer service excellence</li><li>Budgeting and financial management</li></ul>

<p>Lead the day-to-day operations of Meraki Sharm, an upscale adult-only lifestyle resort with a strong nightlife and entertainment focus, ensuring exceptional guest experiences, financial performance, and brand standard compliance while fostering a vibrant, service-driven culture.</p><p>Responsibilities</p><ul><li>Oversee all hotel operations including Front Office, Housekeeping, F&amp;B, Recreation, and Maintenance</li><li>Drive guest satisfaction and service excellence tailored to adult-only lifestyle resort expectations</li><li>Develop and execute nightlife, clubbing, and international entertainment programming to position the resort as a destination venue</li><li>Achieve revenue, GOP, and RevPAR targets through effective commercial and F&amp;B/entertainment strategies</li><li>Implement and monitor brand standards, SOPs, and quality audits</li><li>Manage P&amp;L, budgeting, forecasting, and cost control across all departments</li><li>Lead, coach, and develop HODs and team members to build a high-performance culture</li><li>Ensure compliance with health, safety, hygiene, and legal regulations</li><li>Handle guest relations, complaints, and VIP/high-profile client requirements with discretion and efficiency</li><li>Drive upselling, ancillary revenue, and curated event experiences</li><li>Maintain strong owner relations with transparent reporting and alignment on business goals</li><li>Oversee recruitment, training, and performance management in coordination with HR</li><li>Represent the hotel with tour operators, corporate clients, DJs, promoters, and local authorities</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: Bachelor Degree</li><li>Experience: 8 10 years</li><li>Bachelor s degree in Hotel Management or related field</li><li>Minimum 8 years hotel operations experience, with at least 3 years as Hotel Manager or Operations Manager</li><li>Proven experience in clubbing hotels, nightlife operations, and international entertainment management</li><li>Previous experience in upscale/lifestyle/adult-only resorts strongly preferred</li><li>Demonstrated success in delivering high client service standards for affluent international clientele</li><li>Proven track record in P&amp;L management and achieving financial KPIs</li><li>Strong background in F&amp;B and entertainment-driven properties</li><li>Fluency in English; Arabic preferred</li><li>Experience in pre-opening or rebranding is a plus</li><li>Willing to reside in Sharm El Sheikh</li><li>Strong leadership and people management skills</li><li>Commercial acumen and revenue-focused mindset</li><li>Excellent guest relations and problem-solving ability</li><li>Deep understanding of nightlife, music, and international entertainment trends</li><li>High energy with hands-on operational approach</li><li>Budgeting and financial analysis</li><li>Brand and quality standards champion</li><li>Crisis and conflict management</li><li>Communication and interpersonal skills</li><li>Discretion in handling VIP/high-profile guests</li><li>Adaptability to dynamic, trend-driven hospitality concepts</li><li>Cultural sensitivity for diverse international clientele</li></ul>

<p>Lead and manage multiple luxury properties or locations within a cluster, driving revenue growth, guest satisfaction, and operational excellence in line with brand standards and business objectives, specifically for Sunrise Resorts and other luxury international chains.</p><p><b>Responsibilities</b></p><ul><li>Develop and execute cluster business plans, budgets, and strategies for luxury properties</li><li>Oversee operations, sales, marketing, and financial performance of cluster properties</li><li>Lead and develop a team of property-level managers and department heads</li><li>Ensure brand standards, policies, and procedures are implemented and maintained</li><li>Drive guest satisfaction, employee engagement, and continuous improvement</li><li>Collaborate with regional and corporate teams to drive business growth</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor Degree</p><p>Experience: 5 15 years</p><p>Bachelor's degree in Hospitality Management or related field</p><p>Minimum 5 years of experience in luxury hospitality management, with at least 2 years in a leadership role</p><p>Proven track record of driving revenue growth and guest satisfaction in luxury international chains</p><p>Experience managing multiple luxury properties or locations</p><p>Experience with Sunrise Resorts or similar luxury resort chains preferred</p><p>Strategic planning and execution</p><p>Luxury service and guest satisfaction</p><p>Leadership and team development</p><p>Financial management and budgeting</p><p>Communication and influencing skills</p><p>Problem-solving and decision-making</p><p>Adaptability and resilience</p><p>Business acumen and industry knowledge</p>

<p>An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.</p><p>Responsibilities</p><ul><li>Oversee housekeeping operations</li><li>Oversee Laundry Operations</li><li>Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement</li><li>Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard</li><li>Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork</li><li>Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>Ensure ongoing training</li><li>Ensure communication meetings are conducted and post-meeting minutes generated</li><li>Manage staff performance issues in compliance with company policies and procedures</li><li>Recruit, manage, train and develop the Housekeeping/Laundry team</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s Degree in Hospitality Management</p><p>Experience: 3 5 years</p><p>Diploma or degree in Hospitality Management or related field</p><p>Housekeeping and hygiene certifications are an advantage</p><p>Minimum 7 10 years in hotel housekeeping</p><p>At least 3 5 years in a supervisory or executive housekeeping role</p><p>Strong leadership and organizational skills</p><p>Excellent attention to detail</p><p>Budgeting and inventory management</p><p>Guest service and communication</p><p>Ability to manage large teams</p>

<p>The Brand Executive supports the development and execution of brand strategies to strengthen brand identity, increase awareness, and drive customer engagement. The role involves coordinating marketing activities, analyzing brand performance, and ensuring consistent brand communication across all channels.</p><p>Responsibilities</p><ul><li>Assist in developing and implementing brand strategies and marketing campaigns</li><li>Maintain consistent brand identity across all platforms and materials</li><li>Work with design, sales, and marketing teams to execute promotional activities</li><li>Monitor market trends, competitor activity, and customer behavior</li><li>Support product launches and seasonal campaigns</li><li>Track brand performance metrics and prepare reports</li><li>Manage social media content alignment with brand guidelines</li><li>Coordinate with agencies, vendors, and internal stakeholders</li><li>Ensure all communications follow brand tone, visuals, and messaging standards</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li>Bachelor s degree in Marketing, Business Administration, or related field</li><li>1 3 years of experience in marketing or brand-related roles</li><li>Strong communication and presentation skills</li><li>Understanding of branding, consumer behavior, and market research</li><li>Basic knowledge of digital marketing and social media platforms</li><li>Analytical skills with attention to detail</li><li>Creativity and ability to think in terms of brand storytelling</li></ul>

<p>The Guest Relations Officer is responsible for ensuring a high level of customer satisfaction by providing exceptional service to guests. The role includes handling guest inquiries, resolving complaints, and creating a welcoming environment. Fluency in German is essential to effectively communicate with German-speaking guests.</p><p><b>Responsibilities</b></p><ul><li>Welcome guests warmly and ensure a positive first impression.</li><li>Communicate with guests in both English and German fluently.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>Provide accurate information about hotel services, facilities, and local attractions.</li><li>Coordinate with different departments to fulfill guest needs efficiently.</li><li>Follow up with guests to ensure satisfaction during and after their stay.</li><li>Maintain records of guest interactions and feedback.</li><li>Assist in handling VIP guests and special requests.</li><li>Ensure compliance with company standards and service protocols.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li>Education: Bachelor s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.</li><li>Experience: 2 4 years</li><li>Fluency in German and English (spoken and written) is mandatory.</li><li>Proven experience in guest relations, front office, or customer service.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Professional appearance and attitude.</li><li>Customer-focused mindset</li><li>Multitasking and organizational skills</li><li>Conflict resolution abilities</li><li>Cultural awareness and sensitivity</li><li>Experience in hospitality or tourism industry.</li><li>Familiarity with hotel management systems.</li></ul>

<p><br></p><p><b>Responsibilities</b></p><ul><li>Concept Creation &amp; Brand Development</li><li>Lead the conceptual development of new hospitality offerings F&amp;B concepts, entertainment spaces, resort experiences, themed activations from the initial idea through to a fully articulated brand world</li><li>Develop concept narratives, positioning territories, naming directions, and experience principles that translate a property's DNA into something guests can feel</li><li>Collaborate directly with the Senior Brand Manager on portfolio-level brand strategy, ensuring each concept sits coherently within the wider brand architecture</li><li>Contribute to the ongoing development of a new ultra-luxury brand, SUNRISE Resorts &amp; Cruises' ultra-luxury brand, and its property-level expressions</li><li>Creative Operations &amp; Team Workflow</li><li>Own the briefing process translate strategy and approved concepts into clear, inspiring creative briefs for the in-house design team</li><li>Manage the day-to-day workflow of the creative team, ensuring output is on-brief, on-brand, and delivered to deadline</li><li>Act as the strategic quality gate for all creative output reviewing design work against brand positioning before it moves forward</li><li>Lead or support production oversight for campaign shoots, ensuring creative direction, brand consistency, and on-ground execution align</li><li>Coordinate with cross-functional teams digital, cluster marketing, operations to ensure brand is correctly represented across touchpoints</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: Bachelor Degree in Marketing or any other relevant field</li><li>Experience: 4 6 years 4-6 years of experience in brand strategy, preferably at a branding or creative agency</li><li>A strong conceptual brain you're known for ideas that go beyond the obvious and briefs that inspire rather than constrain</li><li>Comfort operating at the intersection of strategy and execution you can write a positioning document and then brief a designer on what it should look like</li><li>An understanding of brand architecture and how portfolio brands relate to one another</li><li>Clear, confident communicator written and verbal who can present ideas to senior stakeholders and bring a creative team along with equal ease</li><li>A genuine interest in hospitality, place-making, or experience design</li><li>The ability to manage multiple projects across different brand tiers without losing the thread of any of them</li></ul><p>Most in-house brand roles ask you to maintain. This one asks you to build. The portfolio is actively growing, the new ultra-luxury brand is early-stage and genuinely ambitious, and the function itself is being structured from scratch which means the person in this role will have a meaningful hand in shaping how brand works at SUNRISE for years to come. You'll work closely with one senior stakeholder rather than navigating layers of approval. Concepts you develop will see the light of day. And you'll do it across a portfolio varied enough to keep the work interesting from a luxury Red Sea retreat to a beach club in Sharm, a cruise line, and everything in between</p>

<p>We are seeking a creative and skilled Pastry Chef to lead our dessert and pastry program. The ideal candidate will have a strong background in baking, a keen eye for presentation, and the ability to develop innovative desserts that delight our guests.</p><p>Responsibilities</p><ul><li>Prepare a variety of baked goods, pastries, desserts, and breads according to the restaurant or bakery standards.</li><li>Design and develop new recipes and seasonal dessert menus that reflect creativity and quality.</li><li>Maintain consistency in taste, texture, and presentation of all pastry items.</li><li>Oversee daily pastry production, ensuring efficiency and minimal waste.</li><li>Manage inventory, order ingredients, and maintain proper storage of perishable items.</li><li>Ensure compliance with food safety and sanitation standards.</li><li>Train, mentor, and supervise junior pastry staff and kitchen team members.</li><li>Collaborate with the culinary team to create cohesive menus and dessert pairings.</li><li>Stay updated on current dessert trends and implement innovative techniques.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li>Education: Hotel and Hospitality Management</li><li>Experience: 3 5 years</li><li>Proven experience as a Pastry Chef or similar role in restaurants, hotels, or bakeries.</li><li>Formal culinary education or certification in pastry, baking, or dessert arts is preferred</li><li>Strong knowledge of baking techniques, flavor combinations, and dessert presentation.</li><li>Creative mindset with the ability to develop innovative and seasonal dessert menus.</li><li>Excellent organizational, time management, and multitasking skills.</li><li>Advanced baking and pastry techniques (cakes, tarts, breads, viennoiserie, chocolates).</li><li>Dessert plating and artistic presentation skills.</li><li>Recipe development and menu innovation.</li><li>Time management and ability to work under pressure.</li><li>Leadership and team management.</li><li>Knowledge of food safety, hygiene, and kitchen sanitation.</li></ul>

<p>Lead and execute the full marketing strategy for 15 SUNRISE Resorts &amp; Cruises properties in Hurghada. Drive direct bookings, brand positioning, and guest engagement across all channels while managing a regional marketing team. Ensure consistent brand standards, optimize ROI on campaigns, and align marketing efforts with commercial and revenue targets for the Red Sea cluster.</p><p>Responsibilities</p><ul><li>Develop and implement annual marketing plans for 15 hotels across Hurghada region</li><li>Oversee digital marketing including SEO, SEM, social media, email CRM, and website content for all properties</li><li>Manage brand consistency and guest communication across all touchpoints and source markets</li><li>Plan and execute seasonal campaigns, product launches, and tactical promotions to drive direct revenue</li><li>Lead content creation for photo, video, and written assets in coordination with cluster teams</li><li>Monitor online reputation, OTA content, TripAdvisor, and social platforms; guide response strategy</li><li>Manage marketing budgets, track ROI, and report monthly on KPIs to corporate and hotel GMs</li><li>Liaise with Sales, Revenue, PR, and Operations to ensure integrated commercial activities</li><li>Negotiate and manage relationships with media, agencies, influencers, and strategic partners</li><li>Conduct market research and competitor analysis for Hurghada and Red Sea destinations</li><li>Support new hotel openings, rebrandings, and special events within the cluster</li><li>Lead, coach, and develop the Hurghada marketing team and hotel marketing coordinators</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Marketing, Communications, Business Administration, or Hospitality Management</li><li>7+ years of progressive marketing experience with minimum 3 years in hospitality or resort marketing</li><li>Proven track record managing multi-property or cluster marketing portfolios</li><li>Experience with international source markets including Germany, UK, Russia, and GCC</li><li>Based in Hurghada or willing to relocate with frequent property visits across the region</li><li>Valid driving license and ability to travel between properties</li><li>Expert knowledge of digital marketing tools including Google Analytics, Meta Ads, Google Ads, CMS platforms</li><li>Strong command of English and Arabic written and spoken; German or Russian is a strong advantage</li><li>Data-driven decision making with ability to analyze performance and adjust strategy quickly</li><li>Excellent project management skills handling multiple campaigns and deadlines simultaneously</li><li>Creative mindset with strong commercial awareness and ROI focus</li><li>Leadership skills with experience managing and developing marketing teams</li><li>Advanced understanding of branding, positioning, and guest journey mapping</li><li>Proficiency in Adobe Creative Suite, Canva, or equivalent for content direction</li><li>Outstanding communication and presentation skills for internal and external stakeholders</li><li>High attention to detail and ability to maintain brand standards across 15 diverse properties</li></ul>

<p>The Chief Accountant is responsible for overseeing all accounting operations, ensuring accuracy of financial records, compliance with regulations, and timely financial reporting. This role manages the accounting team and supports financial planning and decision-making. Responsibilities Supervise daily accounting operations Ensure accurate recording of all financial transactions Maintain and reconcile general ledger accounts Prepare monthly, quarterly, and annual financial statements Ensure timely submission of management reports Analyze financial results and explain variances Coordinate internal and external audits Prepare required documentation for auditors and tax authorities Supervise and train accounting staff Assign tasks and review team performance Ensure workflow efficiency within the accounting department</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Accounting, Finance, or related field Experience: 5 10 years Bachelor s degree in Accounting, Finance, or related field 5 10 years of accounting experience, including supervisory role Strong knowledge of accounting software Strong analytical and leadership skills Attention to detail and high level of accuracy Financial reporting &amp; analysis Leadership &amp; team management Problem-solving ability Time management and organization Strong communication skills</p>