Tabby jobs
31
Jobs Found
Egypt - Cairo
<strong>Department: </strong>Training and Quality<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>Egypt<br><br><strong>Reporting To: </strong>mariam.aerabe@tabby.ai<br><br><strong>Description<br><br></strong>We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.<br><br>Key Responsibilities<br><br><ul><li>Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement. </li><li>Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs. </li><li>Create practical, scenario-based learning that helps agents apply knowledge to real customer situations. </li><li>Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.</li><li>Co-create with Trainers and SMEs to make sure learning is accurate, practical and facilitator-ready.</li><li>Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.</li><li>Use learner feedback, assessment results, QA insights, and operational data to continuously improve content. <br><br><br></li></ul>Skills, Knowledge & Expertise<br><br><ul><li>Excellent written English and Arabic, with strong editing, formatting, and content structuring skills.</li><li>At least 2 years of experience in instructional design and eLearning creation.</li><li> Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.</li><li>Able to work independently and take ownership of projects with minimal guidance, from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution.</li><li>Strong writing and visual storytelling skills, with the ability to make complex information simple and easy to understand.</li><li>Hands-on experience using AI models and digital tools to automate and scale L&D work, including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective.</li><li>Comfortable working cross-functionally, especially with Product, Tech, and Operations teams.<br><br><br></li></ul><strong>Portfolio required:</strong> Candidates should be able to demonstrate previous instructional design work, including examples of <strong>curriculum design, training materials/eLearning, and visual learning design</strong>.<br><br><strong>Ramp-Up Expectations<br><br></strong>We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:<br><br><ul><li> Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.</li><li> Month 2–3: Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers. Month 4+: Own learning projects end-to-end — from brief to delivery — and become the go-to for anything instructional design in agent education.</li><li> 3+ years overall in L&D, CX enablement, or content design (minimum 2 years in instructional design).</li><li>Bonus if you’ve worked in CX, product, or tech startups.</li><li>Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice).</li><li>Experience collaborating with training, QA, compliance, or product teams</li><li>Experience supporting multilingual teams or agents with limited English proficiency is a plus.<br><br><br></li></ul><strong>Success in this role will be measured by:<br><br></strong><ul><li>Training effectively prepares agents for new products, processes, and launches. </li><li>Learning is clear, practical, engaging, and easy to apply on the job.</li><li>Strong learner feedback and knowledge/assessment results.</li><li>Learning gaps, confusion, and rework are reduced.</li><li>Content is quickly and effectively adapted based on product changes, performance data, and feedback.</li></ul>
Egypt - Cairo
<p><strong>Department: </strong>Training and Quality</p><p><strong>Location: </strong>Egypt<br><br></p><strong>Description<br><br></strong><strong><strong>Role Overview<br><br></strong></strong>We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement.</li><li>Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs.</li><li>Create practical, scenario-based learning that helps agents apply knowledge to real customer situations.</li><li>Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.</li><li>Co-create with Trainers and SMEs to make sure learning is accurate, practical and facilitator-ready.</li><li>Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.</li><li>Use learner feedback, assessment results, QA insights, and operational data to continuously improve content.<br><br><br></li></ul><strong>Skills, Knowledge & Expertise<br><br></strong><ul><li>Excellent written <strong>English and Arabic</strong>, with strong editing, formatting, and content structuring skills.</li><li>At least <strong>2 years of experience in instructional design and eLearning creation</strong>.</li><li><strong>Hands-on experience with learning and design tools</strong> such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.</li><li>Able to <strong>work independently and take ownership of projects with minimal guidance</strong>, from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution.</li><li>Strong <strong>writing and visual storytelling skills</strong>, with the ability to make complex information simple and easy to understand.</li><li>Hands-on experience using <strong>AI models and digital tools to automate and scale L&D work</strong>, including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning <strong>faster, more scalable, and more effective</strong>.</li><li>Comfortable <strong>working cross-functionally</strong>, especially with Product, Tech, and Operations teams.</li></ul><strong><br>Portfolio required:</strong> Candidates should be able to demonstrate previous instructional design work, including examples of <strong>curriculum design, training materials/eLearning, and visual learning design</strong>.<br><br><strong><br>Ramp-Up Expectations<br><br><br></strong>We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:<ul><li><strong>Month 1:</strong> Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.</li><li><strong>Month 2–3:</strong> Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers.<br><strong>Month 4+:</strong> Own learning projects end-to-end — from brief to delivery — and become the go-to for anything instructional design in agent education.<br><br></li></ul><strong><strong>Preferred Qualifications<br></strong></strong><ul><li><strong>3+ years </strong>overall in L&D, CX enablement, or content design (minimum 2 years in instructional design).</li><li>Bonus if you’ve worked in <strong>CX, product, or tech startups</strong>.</li><li>Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice).</li><li>Experience collaborating with training, QA, compliance, or product teams</li><li>Experience supporting <strong>multilingual teams</strong> or agents with limited English proficiency is a plus.</li></ul><strong><br>Success in this role will be measured by:</strong><ul><li>Training effectively prepares agents for new products, processes, and launches.</li><li>Learning is clear, practical, engaging, and easy to apply on the job.</li><li>Strong learner feedback and knowledge/assessment results.</li><li>Learning gaps, confusion, and rework are reduced.</li><li>Content is quickly and effectively adapted based on product changes, performance data, and feedback.<br></li></ul>
Egypt - Cairo
<strong>Department: </strong>Risk Core<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>Egypt<br><br><strong>Reporting To: </strong>Nourelhoda Bekheet<br><br><strong>Description<br><br></strong>About Tabby:<br><br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br><br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br><br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><br>About the Role:<br><br>We report our customers’ repayment behaviour to Al Etihad Credit Bureau (AECB) and Saudi Credit Bureau (SIMAH). That data follows people to every other lender in the country, so getting it right matters to them and to us. This role owns that pipeline end to end: the daily submissions, the logic behind them, the errors that come back, and the disputes customers raise when something looks wrong. You will sit between a regulator and our production data models, and you will be the person who knows how both actually work.<br><br>Key Responsibilities<br><br><ul><li>Run the daily cycle — submissions, acknowledgements and error reports — and fix errors at the source rather than patching the output.</li><li>Resolve customer disputes within SLA: check the claim against our data, correct or remove the record where it is warranted, and escalate the rest to the right team.</li><li>Own the reporting logic in dbt on BigQuery, along with the exclusion lists and data-quality checks that sit around it.</li><li>Build reporting logic for new products and validate it with Credit Bureau before go-live.</li><li>Tune submission volume and cadence against the Credit Bureau data dictionary.</li><li>Be our point of contact with the Credit Bureau for clarifications, Service Desk tickets and processing capacity.<br><br><br></li></ul>Skills, Knowledge and Expertise<br><br><ul><li>2-4 years of experience as a data, risk or reporting analyst in a lending company, fintech, financial services or similarly regulated environment. </li><li>Strong SQL, and real experience working with large datasets in BigQuery.</li><li>The ability to read a technical specification closely and apply it exactly as written.</li><li>An investigative habit: you check the data before you act on a ticket, and you write down what you found.</li><li>Fluent English, written and spoken — you will be working with a regulator, customer service teams and engineers.</li><li>Comfort with fixed SLAs, and the patience to work with an external counterparty that moves at its own pace.<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Medical Insurance</li><li>We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options programme (ESOPs)</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!<br></li></ul>
Egypt - Cairo
<p><strong>Department: </strong>Risk Core </p><p><strong>Location: </strong>Egypt<br><br></p><strong>Description<br><br></strong>About Tabby:<br><br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br><br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br><br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><br>About the Role:<br><br>We report our customers’ repayment behaviour to Al Etihad Credit Bureau (AECB) and Saudi Credit Bureau (SIMAH). That data follows people to every other lender in the country, so getting it right matters to them and to us. This role owns that pipeline end to end: the daily submissions, the logic behind them, the errors that come back, and the disputes customers raise when something looks wrong. You will sit between a regulator and our production data models, and you will be the person who knows how both actually work.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Run the daily cycle — submissions, acknowledgements and error reports — and fix errors at the source rather than patching the output.</li><li>Resolve customer disputes within SLA: check the claim against our data, correct or remove the record where it is warranted, and escalate the rest to the right team.</li><li>Own the reporting logic in dbt on BigQuery, along with the exclusion lists and data-quality checks that sit around it.</li><li>Build reporting logic for new products and validate it with Credit Bureau before go-live.</li><li>Tune submission volume and cadence against the Credit Bureau data dictionary.</li><li>Be our point of contact with the Credit Bureau for clarifications, Service Desk tickets and processing capacity.<br><br><br></li></ul><strong>Skills, Knowledge and Expertise<br><br></strong><ul><li>2-4 years of experience as a data, risk or reporting analyst in a lending company, fintech, financial services or similarly regulated environment.</li><li>Strong SQL, and real experience working with large datasets in BigQuery.</li><li>The ability to read a technical specification closely and apply it exactly as written.</li><li>An investigative habit: you check the data before you act on a ticket, and you write down what you found.</li><li>Fluent English, written and spoken — you will be working with a regulator, customer service teams and engineers.</li><li>Comfort with fixed SLAs, and the patience to work with an external counterparty that moves at its own pace.<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Medical Insurance</li><li>We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options programme (ESOPs)</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!<br><br></li></ul>
Egypt - Cairo
<p><strong>Company Description</strong> Tabby | تابي is a financial technology company focused on giving people greater control over their money through a clear and flexible money app to send, spend, and save. Founded in 2019, Tabby serves customers and businesses across Saudi Arabia, the United Arab Emirates, and Kuwait. More than 25 million customers and 65,000 global brands, government services, and small businesses rely on Tabby’s solutions. The company is committed to building a fairer financial system that avoids hidden fees, promotes transparency, and supports long-term financial success. What started as a better way to pay at checkout has grown into a comprehensive financial platform designed to work for people and businesses first.</p><p><strong>Role Description</strong> The Customer Service Specialist is a full-time, on-site role based in Cairo, Egypt. In this position, the specialist handles customer inquiries across multiple channels, including phone, email, and chat, ensuring timely, accurate, and empathetic responses. Day-to-day responsibilities include resolving issues related to account access, payments, and app usage, guiding customers through Tabby’s services, and escalating complex cases to relevant teams when necessary. The role involves maintaining detailed records of interactions, following established procedures, and contributing to a consistent, positive customer experience. The specialist also provides feedback on recurring issues and collaborates with colleagues to improve customer support processes and service quality.</p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.</li><li>Candidates should possess abilities in Customer Satisfaction and Customer Experience to ensure positive interactions and continuous improvement.</li><li>Candidates should possess professional Phone Etiquette and clear communication skills for managing calls and other customer contact channels.</li><li>Relevant experience in fintech, banking, or consumer-facing services is beneficial.</li><li>Strong problem-solving skills, attention to detail, and the ability to follow structured processes are required.</li><li>English B2 is required.</li><li>Ability to work on-site in Cairo, Egypt, 5th settlement , collaborate with cross-functional teams, and adapt to a fast-paced environment.</li></ul>
Egypt - Cairo
<strong>Company Description</strong> Tabby is a financial technology company focused on giving people greater control over their money through a clear and flexible money app to send, spend, and save. Founded in 2019, Tabby serves customers and businesses across Saudi Arabia, the United Arab Emirates, and Kuwait. More than 25 million customers and 65,000 global brands, government services, and small businesses rely on Tabby’s services. The company is committed to building a financial system that works transparently and fairly for people and businesses, instead of favoring traditional institutions. What began as a better way to pay at checkout has grown into a comprehensive financial platform designed to support long-term financial well-being.<br><strong>Role Description</strong> The English CS Ambassador will provide customer support and guidance to English-speaking users, ensuring a positive and seamless experience across Tabby’s products and services. This is a full-time, on-site role based in Cairo, where the ambassador will handle customer inquiries via chat, email, and phone, resolve issues, and escalate complex cases when needed. Daily tasks include explaining product features, assisting with account and payment questions, documenting interactions accurately, and following established procedures and service-level standards. The role involves collaborating with internal teams to report user feedback, identify recurring issues, and suggest improvements to support processes and customer communication. The ambassador will also contribute to knowledge base content, maintain high service quality, and uphold Tabby’s brand tone and values in every interaction.<br><strong>Qualifications<br></strong> <ul><li>Strong English communication skills (B2–C1 level or equivalent), with clear written and spoken communication and active listening abilities.</li><li>Customer service skills, including empathy, problem-solving, conflict resolution, and a customer-centric mindset.</li><li>Basic technical and digital literacy, with the ability to navigate web and mobile applications, troubleshoot common user issues, and learn new tools quickly.</li><li>Organizational and time-management skills, including the ability to prioritize tasks, work in a fast-paced environment, and meet performance targets.</li><li>Ability to work on-site in Cairo on a full-time basis and collaborate effectively in a diverse, cross-functional team.</li><li>Previous experience in customer support, contact centers, or fintech/e-commerce environments is an advantage.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays as required by business needs.</li><li>Relevant diploma or bachelor’s degree is preferred, especially in business, communications, or related fields.</li></ul>
Egypt - Cairo
<p><strong>No experience? No problem! </strong></p><p>Your trainers and seniors will guide through it all; all you need is willingness to learn and grow!</p><p><br></p><p><strong>Company Description</strong></p><p>Tabby is a financial technology company that helps millions of people in the Middle East stay in control of their spending and make the most of their money. Over 40,000 global brands and small businesses, including Amazon, SHEIN, Adidas, and IKEA, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Headquartered in Riyadh, Tabby serves Saudi Arabia, the UAE, and Kuwait.</p><p><br></p><p><strong>Role Description</strong></p><p>This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing an exceptional customer experience. Daily tasks may include responding to phone calls and emails, managing customer accounts, and collaborating with other departments to address customer needs.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult situations with professionalism and patience</li><li>Proficiency in both written and spoken English and Arabic is <strong>MUST</strong>.</li><li>Graduates</li><li>Cairo/Giza residents</li><li>Military certificate required (for males)</li></ul><p><br></p><p><strong>Compensation (ALL IN GROSS)</strong></p><ul><li>Basic salary: 18,000</li><li>Language allowance: 7,000</li><li>Transportation allowance: 5,000</li><li>KPIs: Up to 70% of the basic salary (12,600)</li></ul>
Egypt - Cairo
<strong>Company Description</strong> Tabby is a leading financial technology company enabling millions of people in the Middle East to better manage their spending and make smarter financial decisions. Over 50,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon, rely on Tabby’s flexible payment solutions to drive growth and build customer loyalty across online and in-store channels. Headquartered in Riyadh, Tabby operates in Saudi Arabia, the UAE, and Kuwait, supporting a diverse and expanding customer base. The company’s recent secondary share sale resulted in an implied valuation of $4.5 billion, reflecting strong market confidence and rapid regional growth. Tabby offers a dynamic, fast-paced environment where team members can contribute to innovative financial products that impact everyday lives.<br><strong>Role Description</strong> This is a full-time, on-site English Customer Support Agent role based in Cairo. The agent will handle customer inquiries through multiple channels (such as chat, email, and phone), providing clear, professional, and accurate information in English at a B2–C1 level. Day-to-day responsibilities include resolving account and payment-related issues, guiding customers through Tabby’s products and processes, and escalating technical or complex cases to specialized teams when needed. The role involves documenting interactions, updating customer records, and following internal procedures to ensure high levels of customer satisfaction and service quality. The agent will work closely with cross-functional teams, share feedback on recurring issues, and contribute to continuous improvement of support workflows.<br><strong>Qualifications<br></strong> <br><ul><li>Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a service-oriented mindset.</li><li>Ability to provide basic Technical Support, troubleshoot common issues, and follow clear escalation paths.</li><li>Well-developed Analytical Skills to understand customer problems, interpret data or logs, and identify root causes.</li><li>Excellent Communication skills in English (B2–C1 level), both written and spoken, with the ability to explain information clearly and professionally.</li><li>Recent graduate or early-career professional with a relevant degree (e.g., Business, Communications, Languages, IT, or related field).</li><li>Comfort working in a fast-paced, tech-driven environment and adapting to new tools, processes, and product updates.</li><li>Strong attention to detail, reliability, and the ability to manage time and priorities in shift-based work.</li><li>Experience in financial services, e-commerce, or contact center environments is an advantage but not required.</li></ul>
Egypt - Cairo
Company Description Tabby is a financial technology company focused on giving people greater control over their money through a clear and flexible money app to send, spend, and save. Founded in 2019, Tabby now serves customers and businesses across Saudi Arabia, the United Arab Emirates, and Kuwait. Over 25 million customers and 65,000 global brands, government services, and small businesses rely on Tabby’s solutions. The company aims to build a financial system that is transparent, accessible, and designed to support long-term success. What started as a better way to pay at checkout has evolved into a comprehensive financial platform built around the needs of its users.<br>Role Description The English Partner Support Agent is a full-time, on-site role based in Cairo, focused on supporting Tabby’s business partners and merchants in English at B2–C1 proficiency. In this role, the agent responds to partner inquiries via email, chat, and phone, ensuring timely and accurate resolution of issues related to onboarding, transactions, account settings, and product features. The agent collaborates closely with internal teams such as Operations, Product, and Technical Support to escalate and resolve complex cases and provide feedback on recurring issues. Daily responsibilities include documenting interactions, maintaining up-to-date knowledge of Tabby’s products and policies, and proactively following up to ensure partner satisfaction. The agent also contributes to improving support processes by identifying patterns, suggesting enhancements, and helping maintain knowledge base content.<br>Qualifications<br> Strong Customer Support and Customer Satisfaction skills, with experience handling partner or merchant-facing communications. Ability to provide basic Technical Support, including troubleshooting common issues and coordinating with technical teams when needed. Solid Analytical Skills to interpret partner concerns, identify trends, and propose actionable improvements. Excellent Communication skills in English (B2–C1 level), both written and verbal, with clear, empathetic, and professional tone. Previous experience in fintech, e-commerce, or Saa S environments is an advantage. Comfort working with CRM and ticketing tools, and basic proficiency with spreadsheets and reporting. Demonstrated ability to work in a fast-paced environment, manage priorities, and maintain attention to detail. Relevant diploma or degree in business, communications, or a related field is preferred.
Egypt - Cairo
Company Description Tabby is a financial technology company on a mission to give people greater control over their money through a clear, flexible money app to send, spend, and save. Founded in 2019, Tabby serves customers and businesses across Saudi Arabia, the United Arab Emirates, and Kuwait. More than 25 million customers and 65,000 global brands, government services, and small businesses rely on Tabby’s solutions. The company is focused on building a fair and accessible financial system that works for people and businesses, rather than traditional institutions. What started as a better way to pay at checkout has evolved into a broader financial platform designed to support long-term financial success.<br>Role Description The English Partner Support Representative (B2–C1) is a full-time, on-site role based in Cairo. In this role, the representative will be the primary point of contact for Tabby’s partners, responding to inquiries, resolving issues, and providing guidance on Tabby’s products and services via email, phone, and chat. Daily tasks include troubleshooting basic technical and account-related problems, documenting interactions, and escalating complex cases to the appropriate internal teams. The representative will collaborate with cross-functional colleagues to ensure a smooth partner experience, maintain up-to-date knowledge of platform features and policies, and contribute feedback to improve processes, tools, and partner satisfaction. The role also involves monitoring partner performance indicators, identifying recurring issues, and suggesting practical solutions that enhance overall service quality.<br>Qualifications<br> Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a service-oriented mindset. Ability to provide clear and structured Technical Support, including basic troubleshooting and issue escalation. Solid Analytical Skills to interpret partner feedback, identify patterns, and propose improvements. Excellent Communication skills in English (B2–C1 level), both written and verbal, with the ability to explain complex information simply. Previous experience in support, fintech, e-commerce, or a related field is an advantage. Comfort working in a fast-paced, collaborative environment with diverse teams and stakeholders. Proficiency with common support tools and CRM systems; ability to learn new platforms quickly. Bachelor’s degree or equivalent practical experience in a relevant discipline is preferred.
Egypt - Cairo
We are looking for a high-impact leader to own the performance, structure, and scalability of Tabby’s SME Sales & Activation Engine.<br>This is a high-volume leadership role. You will manage a large team of tele-sales and onboarding specialists responsible for acquiring merchants and moving them from "prospect" to "live and transacting." You are not just managing people; you are managing productivity. You will drive efficiency by incorporating technology for pre-qualification, optimizing call cadences, and ensuring our "bread and butter" SME sector scales without chaos.<br>This role sits above day-to-day execution but requires a deep understanding of sales floor dynamics, funnel mechanics, and operational rigor. Key Responsibilities Key Responsibilities<br><br>1. Team Leadership & Sales Culture<br>Hire, train, and lead a large team of Inside Sales Managers and Executives. Build a high-performance culture focused on distinct KPIs: Call volume, connect rates, conversion rates, and time-to-live. Coach managers on driving daily productivity and holding their teams accountable. Foster a culture of trust, directness, and psychological safety, while maintaining uncompromising standards for output.<br>2. Tech-Enablement & Pre-Qualification<br>Lead the integration of technology (AI, automation, or CRM tools) to automate the pre-qualification of leads before they reach the sales team. Design workflows where technology handles the heavy lifting of vetting, allowing your sales team to focus solely on high-quality, convertible merchants. Continuously audit our sales stack to remove friction and increase "selling time" per agent.<br>3. Operational Ownership (The Funnel)<br>Own the end-to-end funnel metrics Identify leakage points in the funnel. If merchants are stalling at the "Approved" stage, you find the root cause and fix it. Review numbers daily/weekly. Challenge performance narratives with data, not feelings. Balance speed with quality, ensure we are launching merchants fast, but also launching them correctly so they transact immediately.<br>4. Process Design & Continuous Improvement<br>Design and document SOPs and Playbooks for the sales and onboarding teams. Remove bottlenecks by clarifying dependencies between Sales, Risk, and Ops. Drive structural fixes over manual workarounds. If a process requires constant escalation, it is broken—you are here to fix it.<br>5. Performance Management & Reporting Define clear success metrics (Daily Activity, Pipeline Health, Activation Speed) and ensure consistent tracking via dashboards. Collective Performance Model: Implement a structure where team success dictates individual success. Ensure transparency in how targets are set and reviewed. Hold managers accountable for outcomes (revenue/live merchants), not just outputs (number of calls made).<br>6. Cross-Functional Alignment<br>Act as the primary bridge between Rev Ops, Risk, Legal, Product, and Tech. Translate cross-functional constraints (e.g., changes in Risk policy) into clear execution plans for your sales floor. Escalate strategically, bring solutions and context, not just noise.<br>What Success Looks Like<br>High Efficiency: High volume of calls/activities yielding high conversion rates due to effective pre-qualification tech. Speed to Lead: Merchants are contacted, signed, and activated rapidly. Predictability: Targets are hit consistently without end-of-month panic/firefighting. Strong Leadership: You have built a layer of strong managers who can run the floor independently.<br>Skills, Knowledge & Expertise<br>7+ years experience in high-velocity Sales, Business Development, or Sales Operations.3+ years experience managing managers and large teams (15+ people). Proven track record of implementing sales technology (Dialers, CRM automation, Lead Scoring) to drive efficiency. Experience in Fintech, BNPL, Saa S, or high-volume E-commerce is strongly preferred. Strong command of data (Excel/Sheets, Salesforce/Hub Spot, Tableau/Looker).<br>What This Role Is Not Not an Individual Contributor role (you are leading leaders) Not a purely "Strategy" role (you must be willing to get your hands dirty in the ops). Not a "Relationship Management" role (this is about acquisition and activation velocity).<br>Job Benefits Flexible working hours and autonomy. A working environment where the quality of your work shapes your career trajectory. Employee Stock Options Program (ESOP). Medical & Social Insurance. Flexi Perks: Monetary benefit for health, well-being, or professional development. AI Subscription Allowance of up to 250$Hybrid Work Setup2 months Remote work allowance