- Process air documents through GDS, process all amendment types as well as processing refunds with accuracy and efficiency.
- Read, interpret and apply airline’s agreements/Deals.
- Provide technical assistance to sales/Support representatives via chat or email.
- Process sales through back-office, received through different channels.
- Provide feedback on work processes for areas of improvement.
- Monitor progress towards achievement of plans.
- Follow up on pending cases.
- Interact with different consolidators/airline representatives.
- Execute specific tasks assigned by Leaders/Managers.
- Communicate with the airlines/suppliers to get the needed waivers if applicable.
- Perform other duties assigned by direct manager.
Bachelor’s Degree.Minimum of 1-2 years of work experience.Good knowledge of the Travel industry is a must.Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a must.Communication and Presentation skills.Planning and Organizing Skills.Customer Orientation.Team Player.Advanced troubleshooting and multi-tasking skills.Problem-solving skills.Negotiation skills.Patience, compassion and empathy.