• Coordinate and execute SMS and WhatsApp campaigns, ensuring timely and accurate delivery.
• Track performance and engagement metrics of messaging campaigns to optimize results.
• Manage data entry for marketing databases, ensuring accuracy and completeness of information.
• Follow up with key directed persons to maintain up-to-date records and ensure all data is organized.
• Respond to all customer messages and comments on social media.
• Enter customer data into Google Sheets and Odoo, maintaining an organized database.
• Follow up with customers who haven’t provided phone numbers to ensure all inquiries are answered.
• Prepare monthly reports detailing customer interactions and campaign performance and present them to the Marketing Manager.
• Moderate social media channels, forums, and community groups, ensuring user content complies with company policies.
• Engage with customers, addressing inquiries and promoting constructive interaction.
• Document and follow up on marketing-related administrative tasks as requested by the Marketing Manager
• Collaborate with the marketing team to develop strategies for improving internal processes and external engagement.
• Stay informed on industry trends and best practices related to community management, digital marketing, and customer engagement.
• Minimum 2 years of proven experience in social media moderation.• Bachelor's degree in Marketing, Communications, or a related field.• Flexibility and proactivity• Details oriented• Customer oriented and Strong communication skills• Building rapport with customers• Following up with customers• Maintain relationships with our customers• Time management skills•Excellent command of English ( written – spoken )• Strong interpersonal skills with the ability to interact effectively with customers and internal stakeholders.• Proficiency in social media platforms, content management systems, and moderation tools.• Knowledge of digital marketing principles and strategies.• Attention to detail• the ability to handle multiple tasks simultaneously.