Legal adviser - Luxor Egypt

<strong>Job Title<br><br></strong>Customer Service Advisor – English Speakers - Luxor<br><br><strong>Job Description<br><br></strong>Join Concentrix Today!<br><br><strong>About The Role<br><br></strong>We are seeking enthusiastic and customer-focused professionals to join our Retail Customer Experience team. In this role, you will support customers through various communication channels, delivering exceptional service while representing a leading retail brand.<br><br>Key Responsibilities<br><br><ul><li>Manage customer interactions through inbound calls, chat, and email.</li><li>Resolve product, order, delivery, and service-related inquiries.</li><li>Handle customer concerns and provide effective solutions while ensuring customer satisfaction.</li><li>Process returns, exchanges, and account-related requests.</li><li>Deliver a seamless customer experience by understanding customer needs and offering appropriate support.</li><li>Maintain accurate records of customer interactions and actions taken.</li><li>Achieve quality, productivity, and customer satisfaction targets.</li><li>Contribute to a positive team environment and support business objectives.<br><br></li></ul>Candidate Requirements<br><br><ul><li>High school diploma or equivalent.</li><li>6 months or more of customer service, retail, or contact center experience is preferred.</li><li> English proficiency level B2 or above (spoken and written).</li><li>Strong communication and active listening skills.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Good computer skills and familiarity with Microsoft Office applications.</li><li>Strong problem-solving and decision-making abilities.</li><li>Flexible to work rotational shifts.<br><br></li></ul>What We Offer<br><br><ul><li>Competitive salary of EGP 15,625 Gross.</li><li>Paid training and continuous learning opportunities.</li><li>Clear career progression path.</li><li>Dynamic and supportive workplace environment.</li></ul>