Legal adviser - Giza Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To deliver 24/7 digital-first support to Vodafone Business customers by resolving technical, account management, and service-related queries for business travellers and company administrators across live chat and ticketing channels, ensuring fast resolution, high customer satisfaction, and adherence to defined SLAs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Fluent in English (C2 level) with strong written communication and fast typing skills. Skilled in handling account management and technical queries in writing. Emotionally intelligent with the ability to manage high-profile customers. Proficient in MS Office and capable of working rotational morning and night shifts. Committed to compliance and continuous self-development.</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p></p></section>

<p>يعلن مكتب محاسبة طارق صقر</p><p>مطلوب محاسبين (شباب) حديثى التخرج للعمل فى مكتب محاسب قانونى فرع اكتوبر</p><p>(شروط الوظيفة )</p><p>1/خبرة لا تقل عن سنة</p><p>2/السن لا يتجاوز 25 سنة</p><p>3/ من سكان اكتوبر /الشيخ زايد/ حدائق الاهرام / حدايق اكتوبر</p><p>*مواعيد العمل من ساعة 9 الى 5.30</p><p>&nbsp;</p><p>*يوجد تامين اجتماعى</p><p>(يتم تحديد الراتب خلال مقابلة الشخصية )</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose:</p> <p>To drive a successful tender process and negotiate with the vendor the best price, quality &amp; the highest technical evaluation in an efficient way and according to the agreed time.</p> <p>Description:</p> <p>Tenders Operations</p> <p>1. Implement the tendering policy throughout the tendering process cycle to obtain highest quality and best prices.</p> <p>2. Support the members of the committee to understand tasks and deliverables, and secure the teams commitment to meet the deadlines.</p> <p>3. Anticipate changes in the market and/or time plan elements, and proactively implement solutions to meet the departments commitments with no impact on schedule.</p> <p>4. Drive continuous development in the tendering function with the business stakeholders through continuous feedback from the involved departments and by enhancing the process to improve operations. </p> <p>5. Facilitate team meetings, prepare supporting documentation, conduct market research, and develop market analysis to maintain smooth workflow of operations.</p> <p>6. Support in the annual updating for the Consultants &amp; Contractors register.</p> <p>Policies, Processes and Procedures</p> <p>7. Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner.</p> <p>Day-to-day Operations</p> <p>8. Implement the day-to-day operations assigned for the Tendering &amp; Contract unit to ensure compliance with the established standards and procedures.</p> <p>Compliance</p> <p>9. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">*</p><p>Qualifications &amp; Experience</p> <p>o Bachelor Degree of commerce or its equivalent </p> <p>o Minimum 6 8 years of experience in the Tendering field</p> <p> <br> </p> <p>Skills</p> <p>o Good command of English and Arabic Languages </p> <p>o Excellent negotiation and communication skills</p> <p>Proficient user of MS Office</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.</p><p>Customer Calls Handling</p><ul><li>Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.</li><li>Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.</li><li>Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.</li><li>Liaise with other departments to ensure proper closure of pending customers inquires/requests.</li><li>Ensure high service quality during inbound/outbound calls interactions, and handle customer s complaints according to the Contact Center approved standards to maintain customer satisfaction.</li><li>Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.</li><li>Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.</li></ul><p>Policies, Processes and Procedures</p><ul><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ul><p>Day-to-day Operations</p><ul><li>Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.</li></ul><p>Compliance</p><ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree of Commerce, Business Administration, Accounting or its equivalent.</li><li>0 1 years of experience</li><li>Excellent command of English and Arabic languages</li><li>Proficient user of MS Office</li><li>Reliable, energetic and cooperative</li><li>Excellent communication skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div><br></div> <div> <p> <strong>Key accountabilities and decision ownership </strong> </p> <ul> <li> Responsible for managing and investigating customer complaints and facilitating the settlement of legal cases by ensuring a fair, timely, and satisfactory resolution. <br> Acts as the primary point of contact for customers during the complaint resolution process and ensures compliance with company policies and regulatory requirements.<br> Facilitate resolving complex complaints and disputes related to deny or claims of ownership. Analyze relevant data, documents and information to determine the validity of claims and complaints. <br> Being able to assess potential risks and implications associated with each case or complaint. <br> Collaborate with cross-functional teams, including legal, compliance, and operations, to ensure a comprehensive and coordinated approach to resolving disputes.<br> Gather relevant details and information from different functions within the organization<br> Maintain detailed records of all investigations and decisions for a clear and concise reporting to management when needed. <br> Stay updated with regulations, and industry best practices<br> Provide subject matter expertise and advisory support to the organization on legal matters within the scope of responsibility.<br> Have excellent communication skills, both verbal and written, to interact effectively with customers when needed.</li> </ul> </div> </div> <div> <div> <b>Role Purpose</b>&nbsp;</div> <div> <ul> <li>Responsible for managing customer complaints and facilitating the settlement of cases by ensuring a fair, timely, and satisfactory resolution. <br> Acts as the primary point of contact for customers during the complaint resolution process and ensures compliance with company policies and regulatory requirements.<br> Analyze claims and assess the appropriate course of action. Negotiate settlements with customers within company policies and authority limits.<br> Prepare and process settlement agreements and documents.<br> Communicate resolutions clearly and empathetically to customers.<br> Escalate unresolved or complex cases to higher management or specialized teams.<br> Maintain accurate records of complaints, investigations, and resolutions.<br> Prepare regular reports on complaint trends, root causes, and settlement metrics.<br> Ensure all complaint handling and settlements comply with company policies and applicable regulations.<br> Suggest process improvements to enhance customer satisfaction and prevent recurring complaints.<br> Work closely with internal teams (legal, operations, quality assurance) to resolve issues effectively.<br> Act as a liaison between the customer and the company, ensuring transparency and trust.</li> </ul> </div> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> <div> <b>Qualifications</b>&nbsp;</div> <div> <ul> <li>Previous experience in Compliance/audit/risk management<br> Ability to lead &amp; influence cross functional teams<br> Good understanding of cloud and VBU services and solutions Good experience in contractual risk assessments and review<br> Excellent communication, presentation &amp; reporting skills<br> Excellent problem-solving skills<br> Deep understanding of Vodafone products, their functionality and intended use.<br> Strong analytical skills br&gt; Good understanding for Industry regulations.<br> Ability to prioritize and manage multiple inquiries and cases simultaneously. </li> <li> <strong>Must have technical / professional qualifications: </strong> </li> <li> 6+ years of experience in the same / relevant field<br> B.S of Business administration or equivalent degree<br> Previous experience in Compliance/audit/risk management English language fluency br&gt; Strong communication, presentation skills<br> Proficient with MS PowerPoint and report writing</li> </ul> </div> </div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Senior Manager - Leasing, Sponsorship and Partnerships is a key leadership role responsible for identifying and developing diverse revenue streams for the Giza Plateau. This includes the development of strategic sponsorship opportunities, creating, and overseeing all commercial leasing activities. This strategic position is vital for enhancing the financial performance and operational excellence of one of the world's most iconic heritage sites.</p><p>Key Responsibilities:</p><p>Sponsorship:</p><ul><li>Develop and implement a comprehensive commercial strategy aimed at diversifying and significantly increasing revenue streams for the Giza Plateau.</li><li>Identify, evaluate, and pursue new and innovative income-generating opportunities aligned with the site's brand, cultural significance, and visitor experience objectives.</li><li>Design and execute a sponsorship strategy to attract local, national, and international corporations and organizations.</li><li>Identify and prospect potential sponsors whose brand values align with the Giza Plateau.</li><li>Develop tiered sponsorship packages offering compelling benefits and visibility.</li><li>Lead negotiations, draft proposals, and finalize sponsorship agreements in collaboration with legal counsel.</li><li>Cultivate and maintain strong, long-term relationships with sponsors, ensuring effective communication and fulfillment of all contractual obligations.</li><li>Oversee the activation of sponsorships and monitor their impact and ROI.</li></ul><p>Leasing:</p><ul><li>Develop and execute a strategic leasing plan to optimize the use of available commercial spaces across the Giza Plateau, maximizing rental income and tenant quality.</li><li>Identify, attract, and secure suitable tenants (e.g., food &amp; beverage, retail, services) that align with the overall visitor experience strategy and brand standards.</li><li>Proactively manage lease renewals, conduct timely rent reviews in accordance with agreements.</li><li>Lead lease negotiations, prepare lease agreements, and manage all aspects of the tenant relationship, in coordination with legal advisors.</li><li>Collaborate closely with internal departments, including Operations, Marketing, Finance, Security, and Curatorial/Historical teams, to ensure alignment of commercial activities with overall site objectives.</li></ul><p>Strategic Partnerships &amp; Alliances :</p><ul><li>Execute a comprehensive business development and partnership framework focused on growth, revenue diversification, and market visibility.</li><li>Establish and maintain strong, productive relationships with external corporate partners, clients, and private sector stakeholders.</li><li>Proactively identify, evaluate, and structure opportunities for long-term strategic alliances, joint ventures, and co-branded initiatives that add value to the destination's commercial spaces.</li><li>Manage the full partnership lifecycle from prospecting, creating tailored pitches, and initial drafts to final execution, performance tracking, and renewal.</li><li>Secure and manage targeted commercial arrangements with key local and international ecosystems, including surrounding hotels, schools, hospitals, and entertainment providers.</li><li>Set, plan, and oversee all commercial on-ground activations, product/service innovations, and joint promotional campaigns within the commercial areas.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Marketing, Finance, Real Estate, Commerce, or a related field.</li><li>Minimum of 12 years of progressive senior-level experience in commercial management, with a strong focus on revenue generation, sponsorship development, retail management, and leasing.</li><li>Exceptional negotiation, influencing, and contract management skills.</li><li>Strong analytical and problem-solving skills with the ability to think creatively.</li><li>Strong financial literacy, budgeting, forecasting, and analytical skills.</li><li>Fluent English is a must.</li></ul><p></p></section>

<h2>Key Responsibilities</h2><h3>Collection Management</h3><ul><li><p>Contact customers through phone calls, emails, SMS, and other approved communication channels regarding upcoming and overdue payments.</p></li><li><p>Follow up on monthly installments, down payments, maintenance fees, penalties, and other outstanding balances.</p></li><li><p>Monitor customer aging reports and prioritize collection activities.</p></li><li><p>Negotiate payment arrangements within the approved authority limits.</p></li><li><p>Ensure collection targets are achieved on a monthly basis.</p></li></ul><h3>Customer Account Management</h3><ul><li><p>Review customer accounts to identify overdue balances.</p></li><li><p>Reconcile customer statements and investigate payment discrepancies.</p></li><li><p>Update payment records in the ERP/CRM system.</p></li><li><p>Respond to customer inquiries regarding payment schedules and account balances.</p></li></ul><h3>Coordination</h3><ul><li><p>Coordinate with the Sales Department regarding customer payment commitments.</p></li><li><p>Liaise with Customer Service to resolve customer concerns affecting collections.</p></li><li><p>Work closely with the Legal Department on accounts requiring legal action.</p></li><li><p>Coordinate with Treasury to verify received payments.</p></li></ul><h3>Reporting</h3><ul><li><p>Prepare daily, weekly, and monthly collection reports.</p></li><li><p>Monitor collection KPIs and overdue trends.</p></li><li><p>Report high-risk accounts to management.</p></li><li><p>Maintain accurate documentation of collection activities.</p></li></ul><h3>Compliance</h3><ul><li><p>Ensure all collection activities comply with company policies and applicable laws.</p></li><li><p>Maintain confidentiality of customer financial information.</p></li><li><p>Keep accurate records of customer communications.</p></li></ul><p></p>

<ul><li>Audit Planning &amp; Execution: Developing and implementing the Monthly &amp; Quarter &amp; annual audit plan and conducting risk-based audits.</li><li>Internal Controls Assessment: Evaluating the effectiveness of internal control systems and making recommendations for improvement.</li><li>Compliance &amp; Risk Management: Ensuring compliance with legal, regulatory, and internal policies.&nbsp;</li><li>Monitoring and assessing risk across operational and financial activities.</li><li>Reporting &amp; Follow-up: Preparing comprehensive audit reports for group chief financial officer, and tracking the implementation of corrective actions.</li><li>Team Leadership: Managing and mentoring ERP implementation process.</li><li>Investigation: Conducting special investigations into potential fraud or policy violations.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support in the external hiring process by arranging the panels and sending invitations to the eligible applicants, and updating the status sheets and e-recruitment regularly to keep clear records of the employee s data. Coordinate exam labs, print material, monitor potential recruits when taking exams to maintain smooth workflow. Handle all system data entry for all applicants information, in order to maintain a complete record of interviews, exams, and new hires. Handle all the filing process to ensure having secured and reliable data for easy retrieval. Print interview applications and ensure that all the required documents are signed by the applicants (i.e. Relative declaration, I-score and signing the application) prior attending the interviews. Coordinate and attend employment branding events and initiatives to effectively present CIB Outsource Hiring Support in CV screening and conducting phone screening interviews with potential candidates for outsource positions in line with business requirements in order to qualify candidates for subsequent technical interviews conducted by Talent Acquisition and lines of business and handle the documentation of relevant feedback. Participate in handling all administrative work related to the Talent Acquisition activity on daily basis to ensure effective and efficient documentation. Implement the day-to-day operations assigned for the department to ensure compliance with the established standards and procedures. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree of commerce, business administration or its equivalent Minimum 0 to 2 years of experience</p><p></p></section>

<ul><li>Administer and coordinate various HR processes, including recruitment, onboarding, and employee relations.</li><li>Support the implementation of HR policies and procedures in compliance with company standards and legal requirements.</li><li>Maintain accurate employee records and HR databases, ensuring data confidentiality and integrity.</li><li>Assist in the development and execution of employee engagement and retention initiatives.</li><li>Coordinate training and development programs to enhance employee skills and organizational performance.</li><li>Provide guidance to employees regarding HR-related inquiries, benefits, and company policies.</li><li>Participate in performance management processes, including appraisals and feedback sessions.</li><li>Support payroll administration and ensure timely processing of HR documentation.</li><li>Contribute to workplace health, safety, and well-being initiatives.</li><li>Collaborate with cross-functional teams to support organizational goals and foster a positive work environment.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure a smooth workflow for different and sophisticated types of transactions across different units under his/her supervision in compliance with the set policies and procedures and according to the CBE regulations and international standard.</p><p>Trade Finance Unit Management</p><p>1.Manage transactions monitoring (LC s/LG s/IDC s/ODCs) to ensure accurate implementation within the set time frame and maintain efficient business relationship with concerned Business Heads.</p><p>2.Lead and monitor complex and critical transactions to ensure effective processing and quality delivery of results.</p><p>3.Assist in submitting the BRDs for system enhancements to ensure that the majority of tasks are performed on automated basis.</p><p>4.Ensure segregation of duties are in place to mitigate any raised comments from the Audit/ICM/CBE.</p><p>5.Provide advice when it comes to sophisticated transaction and ensure that his accumulated experience is conveyed to others to handle the complicated transactions effectively.</p><p>6.Ensure that all relevant KPIs are in place to ensure proper performance.</p><p>7. Ensure all Trade Finance units are maintaining the updated RCSAs (Risk Control Self-Assessment) to mitigate any potential risk.</p><p>8.Work closely with the corporate department to ensure high service quality.</p><p>Strategy</p><p>9.Participate in the formulation and implementation of the Trade Finance Department strategy to ensure the alignment with CIB strategy.</p><p>Policies, Processes and Procedures</p><p>10.Participate and recommends improvements to policies, processes and procedures and manages their implementation to ensure all relevant procedural / legislative requirements are fulfilled.</p><p>Day-to-day Management</p><p>11.Manage the day-to-day operations of the division, providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards.</p><p>12.Liaise with internal and external parties at the appropriate levels to ensure smooth flow of interactions.</p><p>People management</p><p>13.Manage the effective achievement of Trade Finance objectives by setting individual targets, developing and motivating staff, providing of formal and informal feedback and appraisal in order to maximize subordinate and department performance.</p><p>Compliance</p><p>14.Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications &amp; Experience</b></p><p>Bachelor's degree of Commerce, Business Administration, Accounting or its Equivalent.</p><p>CDCS/CSDG or equivalent is a must.</p><p>Accredited MBA or equivalent is preferable.</p><p>Minimum of 10 - 12 years of experience in Banking Operations including Trade Finance in a leading organization.</p><p>Deep working knowledge of all aspects of Risk, Credit, Legal, Regulatory and Trade Finance Products.</p><b>Skills</b><p>Excellent command of English and Arabic Languages.</p><p>Good leadership and managerial skills.</p><p>Qualitative and quantitative analytical skills.</p><p>Professional user of MS Office.</p><p>Mastery of digital trade platforms.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.</p><p>Service Desk Handling</p><ul><li>Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.</li><li>Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.</li><li>Take ownership of users interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.</li><li>Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.</li><li>Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.</li><li>Deliver proactive actions to maintain high level of customer satisfaction.</li><li>Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.</li><li>Participate in team projects that enhance the quality or efficiency of IT support.</li><li>Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.</li></ul><p>Policies, Processes and Procedures</p><ul><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ul><p>Day-to-day Operations</p><ul><li>Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work</li></ul><p>Compliance</p><ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree of Computer Engineering/Computer science or its equivalent</li><li>Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience</li><li>Good qualifications in Computers / Communication Engineering</li><li>An ITIL qualification is a plus</li><li>Good command of English and Arabic languages</li><li>Excellent communication skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a detail-oriented Trade Compliance Analyst to support second line sanctions screening activities by validating and investigating escalations from first line screening. The role focuses on determining whether potential matches are false positives or confirmed risks, conducting thorough due diligence, assessing regulatory restrictions, and recommending appropriate compliance actions. This position plays a vital role in strengthening the compliance framework, mitigating risk, and ensuring adherence to global sanctions and export control regulations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experienced in compliance, risk management, or investigative roles (typically 3 5 years)</li><li>Knowledgeable in export controls and global sanctions regulatory frameworks</li><li>Skilled in conducting in-depth due diligence on complex organisational structures to determine ownership and control</li><li>Confident in interpreting legal and regulatory requirements and assessing associated risks</li><li>Strong analytical and critical thinking abilities</li><li>Effective communicator with the ability to collaborate across teams</li></ul><p></p></section>

<p><strong>Strategic Leadership &amp; Digital Transformation</strong></p><ul><li>Develop and execute the Group's Information Technology strategy in alignment with corporate objectives and long-term business goals.</li><li>Identify opportunities to leverage technology for operational efficiency, innovation, and competitive advantage.</li><li>Lead digital transformation initiatives across manufacturing, engineering, and support functions.</li><li>Establish IT governance frameworks, policies, standards, and procedures to ensure effective technology management across the Group.</li></ul><p><strong>IT Infrastructure &amp; Operations Management</strong></p><ul><li>Direct the management, maintenance, and optimization of the Group's IT infrastructure, including networks, servers, cloud environments, data storage, and end-user computing.</li><li>Ensure high availability, reliability, and performance of all business-critical systems and applications.</li><li>Oversee IT service delivery and support functions to maintain operational continuity and user satisfaction.</li><li>Implement proactive monitoring and performance management processes to ensure optimal system performance.</li></ul><p><strong>Cybersecurity &amp; Information Security</strong></p><ul><li>Develop and enforce comprehensive cybersecurity strategies, policies, and controls to protect organizational assets and sensitive information.</li><li>Lead risk assessments, vulnerability management, and security compliance initiatives.</li><li>Ensure compliance with applicable regulatory, legal, and industry requirements related to information security and data protection.</li><li>Establish and maintain disaster recovery, backup, and business continuity plans.</li></ul><p><strong>IT Project &amp; Change Management</strong></p><ul><li>Lead enterprise-wide IT projects from initiation through implementation and post-deployment support.</li><li>Manage project scope, resources, budgets, risks, and timelines to ensure successful delivery.</li><li>Support business process improvement initiatives through technology-enabled solutions.</li><li>Drive organizational change management activities related to new technologies and systems adoption.</li></ul><p><strong>Financial &amp; Vendor Management</strong></p><ul><li>Develop and manage the annual IT budget, ensuring cost-effective utilization of resources and maximum return on technology investments.</li><li>Evaluate emerging technologies and prepare business cases for strategic investments.</li><li>Negotiate contracts, service level agreements (SLAs), and commercial terms with technology vendors and service providers.</li><li>Monitor vendor performance to ensure compliance with contractual obligations and service expectations.</li></ul><p><strong>Leadership &amp; Stakeholder Engagement</strong></p><ul><li>Lead, mentor, and develop a high-performing IT team while fostering a culture of accountability, collaboration, and continuous improvement.</li><li>Partner with executive leadership and department heads to understand business requirements and translate them into technology solutions.</li><li>Provide regular updates and strategic recommendations to senior management regarding IT performance, risks, and opportunities.</li><li>Promote effective communication between IT and business stakeholders across the Group.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1. Design and implement scalable and secure software architectures for digital banking platforms using modern technologies like React, Flutter, Node.js, Java, and both SQL and NoSQL databases. </p> <p>2. Lead the evaluation and integration of new technologies and frameworks that align with the bank's digital transformation objectives. </p> <p>3. Create architecture blueprints, technical models, and high-level designs that support business goals while ensuring system flexibility, performance, and security. </p> <p>4. Oversee the architectural direction for both front-end (React, Flutter) and back-end (Node.js, Java) technologies, ensuring seamless integration and data consistency across the stack. </p> <p>5. Architect efficient data storage, retrieval, and processing solutions using a mix of SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra) databases, optimized for high-volume transaction processing. </p> <p>6. Ensure all digital banking platforms adhere to banking regulations, data privacy laws, and industry-standard security practices. </p> <p>7. Work closely with product owners, developers, and other architects in DDC &amp; IT to translate business requirements into technical solutions, balancing technical depth with practical delivery timelines. </p> <p>8. Advocate for and lead the adoption of emerging technologies, such as cloud-native architectures, microservices, containerization, Data streaming, Event driven architecture, in the bank s digital products. </p> <p>9. Design systems capable of scaling to meet high traffic demands while maintaining performance and reliability. </p> <p>10. Mentor development teams on best practices in software development, including CI/CD pipelines, DevOps, and agile methodologies. </p> <p>11. Engage with business and technical stakeholders to ensure digital solutions are aligned with organizational objectives and deliver value. </p> <p>12. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant procedural / legislative requirements are fulfilled. </p> <p>13. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Bachelor s degree of computer science or its equivalent.</p> <p> . 7-10 years developing software for Web, iOS and/or Android using either Switft, Objective-C, Java, Kotlin, Scala programming languages. (10+ years for Senior Software Architect). </p> <p> Experience with modern software development practices, including agile methodology, scrum framework, and GitOps.</p> <p> Experience in design, architecture and delivery of applications end to end, for 100% digital companies since its conception.</p> <p> Experience leading and coaching teams and working on projects involving multiple business units.</p><p></p></section>

<h2>About the British Council</h2><p>For over 90 years, the British Council has supported peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide through education, arts, culture, language, and creativity.</p><p>The organization works with people in more than 200 countries and territories and operates in over 100 countries worldwide.</p><p>&nbsp;</p><h2>Role Overview</h2><p>We are looking for a Customer Service &amp; Sales Officer to join a highly skilled, supportive, and people-focused team at the Teaching Centre.</p><p>This role is ideal for someone who enjoys helping people achieve their goals, delivering excellent customer experiences, and contributing to a collaborative, high-performing environment.</p><p>&nbsp;</p><h2>Why Join Us?</h2><h3>Professional Growth &amp; Development</h3><ul><li>Learn from experts in customer engagement, sales, and education</li><li>Continuous learning and career advancement opportunities</li></ul><h3>Supportive Work Culture</h3><ul><li>Inclusive and people-focused environment</li><li>Your ideas and contributions are valued</li></ul><h3>High-Performing Team</h3><ul><li>Work with an experienced and collaborative team</li><li>Contribute to meaningful results for thousands of learners</li></ul><p>&nbsp;</p><h2>Role Purpose</h2><p>You will ensure that every student — new or returning — receives professional, informed, and supportive assistance throughout their learning journey.</p><p>Your work will help increase enrolments, support Teaching Centre targets, and maintain the British Council’s reputation for quality and trust.</p><p>&nbsp;</p><h2>Main Responsibilities</h2><ul><li>Engage with students and parents face-to-face and through different communication channels</li><li>Respond to enquiries and guide students through the registration process</li><li>Deliver a welcoming and professional customer experience</li><li>Conduct consultations and manage student leads</li><li>Follow up on enquiries and support monthly sales targets</li><li>Participate in marketing and student engagement activities</li><li>Handle administrative and operational tasks</li><li>Perform accurate data entry and payment processing</li><li>Coordinate surveys and support day-to-day Teaching Centre operations</li></ul><p>&nbsp;</p><h2>Qualifications &amp; Experience</h2><h3>Essential Requirements</h3><ul><li>Proven experience in customer service</li><li>Self-motivated with a results-driven mindset</li><li>Excellent English communication skills (written and spoken)</li><li>University degree</li></ul><h3>Preferred Qualifications</h3><ul><li>Customer Service Professional Qualification</li><li>Sales-related training or certification</li><li>Experience using CRM software</li></ul><p>&nbsp;</p><h2>Working Conditions</h2><ul><li>7.5 working hours per day</li><li>Rotational shifts between 10:00 AM and 7:00 PM</li><li>2 days off per week</li></ul><p>&nbsp;</p><h2>Important Information</h2><ul><li>Number of vacancies: 1</li><li>Deadline for applications: 8 March 2026</li><li>Applicants must have the legal right to live and work in Egypt</li><li>All applications must be submitted in English</li></ul><p>&nbsp;</p><h2>Equality, Diversity &amp; Inclusion</h2><p>The British Council is committed to equality, diversity, and inclusion and welcomes applications from all backgrounds.</p><p>The organization is also committed to safeguarding children, young people, and adults and follows strict safeguarding policies and procedures.</p><p>&nbsp;</p><h2>Application Support</h2><p>If you experience any issues while submitting your application, you can contact:</p><p>askhr@britishcouncil.org</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <p> <strong>Duties &amp; Responsibilities:</strong> </p> <ol> <li>Identify and qualify suppliers for R&amp;D-specific materials (API, Packaging, lab equipment, and services.)</li> <li>Develop and maintain strong relationships with local and international vendors.</li> <li>Conduct market analysis to ensure competitive pricing and availability.</li> <li>Manage end-to-end procurement cycle for R&amp;D needs, including RFQs, PO creation, and invoice reconciliation, EDA Approvals and Customs clearance Process cooperating with Logistics and financial team.</li> <li>Coordinate with R&amp;D, Quality, and Regulatory teams to align procurement with project timelines and specifications.</li> <li>Ensure accurate documentation and SAP system updates for all transactions.</li> <li>Ensure procurement activities comply with GMP, GDP, and internal SOPs.</li> </ol> <p>Mitigate supply risks by maintaining alternative sourcing strategies and safety stock levels.</p> <ol> <li>Mitigate supply risks by maintaining alternative sourcing strategies and safety stock levels.</li> <li>Support budgeting and cost control initiatives for R&amp;D procurement.</li> <li>Analyze spending data to identify savings opportunities and process improvements.</li> <li>Ensure all procurement activities comply with company policies, quality standards, and legal requirements.</li> <li>Prepare regular reports on purchasing metrics, supplier performance, and cost savings achieved.</li> <li>Job Location: Sixth of October City</li> </ol> <p> <strong>Qualifications:</strong> </p> <ul> <li>B.Sc. degree in Pharmacy, Supply Chain Management, Industrial Engineering or equivalent.</li> <li>4 6 years of procurement experience, with at least 2 years in a supervisory or lead role.</li> <li>Strong negotiation, communication, and analytical skills.</li> <li>Solid knowledge of procurement processes, sourcing strategies, and contract management.</li> <li>Proficiency in ERP systems (SAP, Oracle, or similar).</li> <li>High attention to detail and commitment to compliance.</li> <li>Job Location: 6th of October City</li> </ul> </div> </div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To execute the Technology Risk Management activities by evaluating risks and providing on demand advisory to improve technology risk remediation.</p><p>1. Perform directly to rollout independent Technology Risk Assessments in the following scenarios:</p><ul><li>Technology Projects and Digital Transformation.</li><li>Reviews of First Line Function effectiveness for Technology Risk controls</li><li>On demand following technology incidents.</li></ul><p>2. Assist risk owners on design &amp; implementation of Technology Risk Remediation Plans by providing expertise (Technical, functional and procedural) and provide guidance for risk based decisions.</p><p>3. Identify and validate Technology Risks upon reviewing Internal &amp; External Audit Reports, Technology Risk Notes, Technology Incidents and contribute to their associated action plans to mitigate the same.</p><p>4. Handle all of the Technology Risk Management Activities including but not limited to reviewing &amp; qualifying the different risk notes and ensuring the relevant updates are reflected in the central risk register, communicating and notifying risk owners with relevant technology risks, coordinating with the relevant stakeholders on the different risk remediation plans.</p><p>5. Update the different Technology Risk Management Documentation Corpus</p><p>6. Assessment of metrics and Key Risk Indicators breaches to monitor the effectiveness of the controls and ensure proper risk mitigation.</p><p>7. Contribute with relevant departments to identify risks, risk gaps and early warning signals for Technology Risks that could arise from any change in systems, services, processes or procedures.</p><p>Policies, Processes, and Procedures</p><p>Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in an controlled and consistent manner</p><p>8. Assist in defining, maintaining and enriching Technology Risk Managements Metrics, Taxonomy and Severity Scale as well as proficiently practice Technology Risk Management techniques, methods and tools that were designed to ensure that all Technology risks are adequately captured and managed. Moreover, prepare training materials and carry out communications activities in alignment with relevant stakeholders in order to improve mindset and knowledge.</p><p>9. Track and follow up with 1 st Line of Defense of the Technology risks, which are still under assessment in the centralized risk register.</p><p>10. Assist in reviewing the different risk treatment plans related to Technology Risk Management in cooperation with relevant stakeholders prior submitting to the relevant committees, to ensure effective response to identified technology risks</p><p>Policies, Processes, and Procedures</p><p>11.Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in an controlled and consistent manner</p><p>Day-to-Day Operations</p><p>12.Follow the day-to-day operations related to own jobs in the Security &amp; Technology Risk Management department to ensure continuity of work</p><p>Compliance</p><p>13.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor of Engineering, Computer Science, Information Technology or its equivalent.</li><li>For Officer: 3-5 years in Information Technology, internal or external IT audit or a related discipline with Risk Management background.</li><li>For Senior Officer: 5-8 years in Information Technology, internal or external IT audit or a related discipline with Risk Management background.</li><li>Good knowledge of the Banking business environment, technology controls and Risk Management.</li><li>Knowledge &amp; experience with at least one of the Risk Management Framework: ISO31K, FAIR.</li><li>Recommended relevant industry certifications, including but not limited to: Risk Manager, ISO 27005, IT Infrastructure Library (ITIL) Foundation, GIAC Critical Controls Certification (GCCC), Certified Information System Auditor (CISA), Certified Risk and Information Systems Control (CRISC)</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">*<p> </p><div> <p> </p> <p>Internal<span> </span> </p> </div> <br> <strong> <u>Job Purpose:</u> </strong> <p></p> <p>To lead and coach a group of top-notch customer insights analysts who are responsible to provide the bank with a better understanding of its customer base using advanced analytics techniques.</p> <p> <strong> <u>Job Description:</u> </strong> </p> <p> <strong> <u>Roles and Responsibilities</u> </strong> </p> <p>1.Help build and lead a strong Customer Insights team to deliver world-class data products</p> <p>2.Manage development of data resources, gather requirements, organize resources, and support data product launches</p> <p>3.Work with the various bank stakeholders to ensure that the Customer Insights team is focused on the most valuable analytics opportunities</p> <p>4.Collaborate with stakeholders, data engineering and others to shape a shared, data-driven strategic vision across the bank</p> <p>5.Find out patterns and analyse customer behaviour to address business problems and generate actionable insights.</p> <p>6.Creatively implement / identify appropriate measurement methodologies to understand and assess the performance of different marketing activities (e.g. campaigns, product launch...etc) and their impact on customers.</p> <p>7.Execute advanced analytics through different customer behaviour analysis techniques, to drive customer value</p> <p>8.Analyse customer data, through advanced analytics techniques, to identify trends, patterns, and causal analysis to drive business value creation</p> <p>9.Interpret and translate large and complex datasets into concise easy-to-use insights.</p> <p>10.Manage the strategic partnerships with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products</p> <p>11.Strategically manage the communication of results, insights and data-driven recommendations to stakeholders and executive leadership</p> <p> <strong>Policies, Processes and Procedures</strong> </p> <p>12.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner</p> <p> <strong>Day-to-day Operations</strong> </p> <p>13.Implement the day-to-day operations assigned for the Analytics &amp; Data Management department to ensure compliance with the established standards and procedures</p> <p> <strong>Supervision</strong> </p> <p>14.Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures</p> <p> <strong>Compliance</strong> </p> <p>15.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">*</p><p> <strong> <u>Qualifications &amp; Experience:</u> </strong> </p> <ul> <li>Bachelor s Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering etc.)</li> <li>Master's or PhD Degree in a quantitative or business field is a plus</li> <li>5-8 years of previous work experience in customer insights or advanced analytics related job</li> <li>3+ years of prior leadership experience</li> <li> <p>Experience in banking industry would be a plus</p> <p> </p> </li> </ul> <p> <strong> <u>Skills:</u> </strong> <br> Highly motivated team leader with strong leadership skills<br> Excellent verbal, written communication and presentation skills<br> Good leadership and project management skills with experience in leading large projects<br> Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data<br> Advanced knowledge and hands-on experience in advanced analytics and sampling techniques <br> Fair knowledge of programming languages for statistical analysis (SQL/R/Python are preferred)<br> Excellent user of Microsoft Excel<br> Attention to detail, strong computational and critical thinking skills<br> Ability to present complex information in simple terms with clear recommendations <br> Outstanding data interpretation skills and attention to detail<br> Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities<br> Problem solver with a can do attitude<br> Knowledge of visualization tools (Tableau, etc...) is a plus<br> </p> <p> </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB PURPOSE: To process the daily operations related to Digital Onboarding accounts across all digital platforms, such as WE Partnership and WE Wallet channels, etc. This includes handling digital customer applications received through various digital platforms for account opening, activation, amendment, suspension, and maintenance of digital banking and wallet products. The role ensures the accuracy and integrity of customer data on bank systems by validating, updating, and rectifying any discrepancies, while providing effective support to digital customers. This position aims to deliver a seamless digital onboarding experience, enhance service quality, increase customer satisfaction, and reduce reliance on physical branch operations.</p><p>KEY ACCOUNTABILITIES:</p><p>1. Handle daily operations related to Digital Onboarding applications by receiving, reviewing, and processing customer requests for opening, activating, amending, suspending, or closing digital accounts and wallets through WE Partnership and WE Wallet digital channels, in accordance with approved SOPs and within agreed TAT.</p><p>2. Review and validate all digital onboarding documentation based on predefined checklists to ensure completeness, accuracy, and compliance with regulatory and internal requirements.</p><p>3. Perform customer eligibility and screening checks for digital onboarding customers, including verification against AML, OFAC, and negative lists, and escalate flagged cases to the relevant AML or Compliance teams for assessment and guidance.</p><p>4. Ensure accurate entry, update, and maintenance of customer data on bank systems to reflect digital onboarding requests and correct any discrepancies to maintain data integrity.</p><p>5. Prepare and maintain daily tracking logs for digital onboarding applications received through different digital channels to support monitoring, reporting, and data consistency.</p><p>6. Prepare periodic reports highlighting defective applications, recurring issues, and operational risks to support performance analysis and continuous process improvement.</p><p>7. Coordinate with internal stakeholders and digital service providers to resolve operational or technical issues impacting digital onboarding journeys, ensuring timely resolution and service continuity.</p><p>8. Provide support to digital onboarding customers by handling inquiries, follow-ups, and service requests to ensure a smooth onboarding experience and high customer satisfaction.</p><p>9. Maintain proper filing and archiving of all digital onboarding records and applications to ensure easy retrieval for audits, reviews, or senior management requests.</p><p>10. Complete all assigned tasks within agreed turnaround times (TAT) and in alignment with department objectives, project timelines, and business priorities.</p><p>Policies, Processes and Procedures:</p><p>11. Follow all relevant department and bank policies, SOPs, process guides and approved checklists to ensure consistent and controlled execution.</p><p>12. Record compliance with procedures in system notes and support evidence collection for control units and audits; do not interpret or change policies.</p><p>Day-to-day management</p><p>13. Process assigned operational queues and tasks within defined TATs and SLAs; priorities by risk and urgency as directed by the supervisor.</p><p>14. Escalate items that require approval, remediation or compliance intervention to the appropriate owner per the escalation matrix.</p><p>Compliance:</p><p>15. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree of commerce or equivalent</li><li>For Processor: Min. 0-3 years of banking experience</li><li>Good Command of English language</li><li>Good communication skills</li><li>Accuracy and attention to details</li><li>Proficient in MS Office (Excel, Word, PowerPoint); familiarity with core banking (T24) and channel platforms (GTS/FBCC/CPS/ACH/MobPay or equivalents) is an advantage</li></ul><p></p></section>