Legal adviser - Red Sea Egypt

Company Description El-Bedihy & Co. is a professional real estate and legal consultancy company based in Hurghada, Egypt, serving local and international clients across the Red Sea region. The company offers legally verified properties in Hurghada, Sahl Hasheesh, Makadi Bay, El Gouna, and other prime destinations, including holiday homes, investment apartments, luxury villas, and commercial properties. Known for transparency, honesty, and legal security, El-Bedihy & Co. provides comprehensive support through legal consultations, document verification, and ongoing guidance to protect client investments. With a no-commission policy on property purchases and a multilingual team experienced in working with expats, investors, and first-time buyers, the company aims to make property buying in Egypt easy, secure, and profitable. All projects are legally registered and managed with high ethical standards. Role Description This is a full-time, on-site Real Estate Agent role based in Hurghada. The Real Estate Agent will support clients in buying, selling, and investing in residential and commercial properties across Hurghada and the wider Red Sea region. Daily responsibilities include conducting property viewings, managing client inquiries, providing market insights, and preparing offers and sales documentation in close coordination with the legal team. The role also involves maintaining accurate listings, building long-term client relationships, and ensuring all transactions comply with local regulations and company policies. The Real Estate Agent will collaborate with colleagues to deliver transparent, legally secure, and customer-focused service throughout the property transaction process. Qualifications Candidates should possess a valid Real Estate License and a strong understanding of local real estate regulations and compliance. Candidates should possess Real Estate and Real Property knowledge, including property valuation, market trends, and investment principles. Candidates should possess Sales and Customer Service skills, with the ability to negotiate, build trust, and manage client relationships effectively. Relevant experience in residential and commercial property transactions, preferably in the Hurghada or Red Sea region. Strong communication skills, with the ability to work with international clients; multilingual abilities are an advantage. High level of integrity, attention to detail, and commitment to transparent, legally secure processes. Ability to work on-site, manage a flexible schedule, and travel within Hurghada and nearby areas as needed.

Role Summary The Customer Experience Manager is responsible for designing, governing, and continuouslyimproving the end-to-end customer journey across all touchpoints within the destination. The rolecombines customer strategy, operational excellence, digital transformation, service design,analytics, and cross-functional leadership to ensure customer needs are translated into measurablebusiness improvements. The role acts as the voice of the customer across the organization, partnering with Development,Property Management, Community Care, Marketing, Sales, Hospitality, Technology, and Operations to drive customer satisfaction, loyalty, operational efficiency, and long-term valuecreation. Key Responsibilities• Develop and execute the Customer Experience strategy.• Design and optimize end-to-end customer journeys.• Lead Voice of Customer programs (CSAT, NPS, CES, surveys, sentiment analysis).• Build executive dashboards and customer insight reports.• Own CX requirements for CRM platforms and digital products.• Lead customer innovation initiatives including AI, self-service and advocacy programs.• Partner cross-functionally with Development, Property Management, Marketing, Sales, Hospitality,Legal, IT and Operations.• Define customer-facing processes and governance frameworks.• Lead cross-functional CX projects from concept through implementation.• Represent the customer in executive decision-making.• Design service standards and communication frameworks.• Drive continuous improvement through root-cause analysis and operational enhancements.

Role Purpose <p>Support contractual and commercial management of construction projects during pre- and post-award stages. Assist in risk assessment, contract administration, claims and variation management, ensuring compliance with contractual obligations and achievement of project objectives.</p> Key Accountabilities <ul> <li>Assist in drafting, reviewing, negotiating, and administering contracts and subcontracts.</li> <li> <p>Support preparation of tender-stage risk registers and contract reviews.</p> </li> <li> <p>Administer main contracts, maintain documentation, logs, and contract records.</p> </li> <li> <p>Prepare and issue contractual correspondences, EOT claims, and variation orders.</p> </li> <li> <p>Review subcontract agreements and manage related communications and claims.</p> </li> <li> <p>Monitor and track claims, variations, and contractual issues.</p> </li> <li> <p>Attend project meetings and provide contract-related input.</p> </li> <li> <p>Prepare internal reports, registers, and kick-off presentations.</p> </li> <li> <p>Coordinate with legal, commercial, and project teams for proper contract execution.</p> </li> <li> <p>Ensure compliance with Egyptian law, procurement regulations, and FIDIC standards.</p> </li> </ul> Qualifications, Experience, Knowledge &amp; Skills <ul> <li>Bachelor’s degree in Civil Engineering or Construction Management.</li> <li>Minimum 1 year of experience in construction contract administration.</li> <li>Knowledge of FIDIC and Egyptian construction regulations.</li> <li>Proficient in MS Office and document control systems.</li> <li>Strong analytical, communication, and documentation skills.</li> <li>Fluent in English.</li> <li>Contract management certification is a plus.</li></ul>

General Manager – Luxury Hospitality (Confidential) Location: Hurghada, Egypt Salary: Negotiable Start Date: ASAPAbout the Opportunity Our client is seeking an experienced General Manager to lead the pre-opening and operational launch of a prestigious luxury hospitality development in Hurghada, Egypt. This is a confidential search on behalf of a leading hospitality owner and developer. The successful candidate will be responsible for overseeing the complete pre-opening phase, establishing operational excellence, building a high-performing leadership team, and ensuring a successful launch of a world-class resort destination. Key Responsibilities Lead all aspects of the hotel's pre-opening strategy and execution. Develop and implement operational policies, procedures, and brand standards. Recruit, develop and lead the executive leadership team. Oversee budgeting, forecasting and financial performance. Drive exceptional guest satisfaction and service excellence. Ensure all departments are operationally ready ahead of opening. Build strong relationships with ownership, stakeholders and local authorities. Develop commercial strategies to maximise occupancy, ADR and overall profitability. Ensure compliance with all legal, health & safety and operational requirements. Create a positive culture focused on performance, teamwork and guest experience. Requirements Extensive experience as a General Manager within luxury hotels or resorts. Proven track record delivering successful hotel pre-openings. Strong experience within the Middle East and North Africa (MENA) region is essential. International luxury hospitality background with globally recognised hotel brands. Exceptional leadership, commercial and operational management skills. Strong financial acumen with experience managing P&L performance. Excellent stakeholder management and communication skills. Willingness to relocate to Hurghada, Egypt. Preferred Background Applications are particularly welcomed from candidates with a European hospitality background and extensive international luxury hotel experience. Package Negotiable salary and benefits package. Relocation assistance where applicable. Opportunity to lead the launch of a landmark luxury hospitality project. Long-term career progression with a leading international organisation. Please note: Due to the confidential nature of this assignment, further details regarding the employer and project will be shared with shortlisted candidates during the recruitment process.

Job Purpose Support the end-to-end development of real estate projects, from initial feasibility and concept development through design, approvals, construction, launch, and handover. The Assistant Manager coordinates across development, design, commercial, finance, construction, sales, and external consultants to ensure projects are delivered in line with the approved business plan, quality standards, budget, and schedule. Key Responsibilities1. Development & Project Planning Support the Development Manager in managing real estate projects throughout the development lifecycle. Assist in defining project objectives, development strategies, product mix, positioning, and key project parameters. Coordinate the preparation and updating of project development plans, schedules, budgets, and key milestones. Monitor project progress and highlight critical issues, risks, and required actions. Support the preparation of project briefs, development programs, and approval documents.2. Feasibility & Financial Analysis Assist in preparing and updating project feasibility studies and financial models. Analyze development assumptions including land value, construction costs, sales prices, development costs, phasing, cash flow, margins, IRR, NPV, and other key investment metrics. Coordinate with Finance and Commercial teams to validate project assumptions and financial projections. Conduct sensitivity and scenario analysis to assess the impact of changes in costs, pricing, exchange rates, sales velocity, and project timelines. Support investment committee and management presentations with relevant financial and development analysis.3. Design & Consultants’ Management Coordinate with architects, masterplanners, landscape architects, engineers, interior designers, and other specialist consultants. Review design deliverables to ensure alignment with the approved development brief, commercial objectives, design guidelines, budget, and project vision. Coordinate design reviews and workshops with internal and external stakeholders. Track consultant deliverables, approvals, comments, and required revisions. Support the selection, appointment, and management of consultants, including scope of work, fees, deliverables, and timelines.4. Commercial & Product Development Support the development of product strategies for residential, hospitality, retail, and mixed-use projects. Analyze market trends, competitor projects, customer preferences, and pricing to inform product development. Assist in defining unit mix, areas, specifications, amenities, and product positioning. Coordinate with Sales and Marketing teams to ensure the product offering is aligned with market requirements. Support pricing exercises, re-pricing initiatives, and product optimization.6. Stakeholder Management Act as a key coordination point between Development and internal departments including Finance, Sales, Marketing, Construction, Procurement, Legal, and Operations. Coordinate with external consultants, contractors, operators, and other project stakeholders. Prepare agendas, presentations, meeting minutes, action trackers, and follow-up reports. Ensure decisions and actions are clearly communicated and followed through. Qualifications & Experience Bachelor’s degree in architecture, Engineering, or Finance.3–6 years of relevant experience in real estate development, development management, project management. Experience working for a real estate developer, consultancy, investment firm. Strong understanding of the real estate development lifecycle. Experience in financial feasibility, project analysis, and development planning. Experience coordinating multidisciplinary design and project teams. Strong understanding of construction, design, commercial, and development processes.

Job Purpose Support the end-to-end development of real estate projects, from initial feasibility and concept development through design, approvals, construction, launch, and handover. The Assistant Manager coordinates across development, design, commercial, finance, construction, sales, and external consultants to ensure projects are delivered in line with the approved business plan, quality standards, budget, and schedule. Key Responsibilities1. Development & Project Planning Support the Development Manager in managing real estate projects throughout the development lifecycle. Assist in defining project objectives, development strategies, product mix, positioning, and key project parameters. Coordinate the preparation and updating of project development plans, schedules, budgets, and key milestones. Monitor project progress and highlight critical issues, risks, and required actions. Support the preparation of project briefs, development programs, and approval documents.2. Feasibility & Financial Analysis Assist in preparing and updating project feasibility studies and financial models. Analyze development assumptions including land value, construction costs, sales prices, development costs, phasing, cash flow, margins, IRR, NPV, and other key investment metrics. Coordinate with Finance and Commercial teams to validate project assumptions and financial projections. Conduct sensitivity and scenario analysis to assess the impact of changes in costs, pricing, exchange rates, sales velocity, and project timelines. Support investment committee and management presentations with relevant financial and development analysis.3. Design & Consultants’ Management Coordinate with architects, masterplanners, landscape architects, engineers, interior designers, and other specialist consultants. Review design deliverables to ensure alignment with the approved development brief, commercial objectives, design guidelines, budget, and project vision. Coordinate design reviews and workshops with internal and external stakeholders. Track consultant deliverables, approvals, comments, and required revisions. Support the selection, appointment, and management of consultants, including scope of work, fees, deliverables, and timelines.4. Commercial & Product Development Support the development of product strategies for residential, hospitality, retail, and mixed-use projects. Analyze market trends, competitor projects, customer preferences, and pricing to inform product development. Assist in defining unit mix, areas, specifications, amenities, and product positioning. Coordinate with Sales and Marketing teams to ensure the product offering is aligned with market requirements. Support pricing exercises, re-pricing initiatives, and product optimization.6. Stakeholder Management Act as a key coordination point between Development and internal departments including Finance, Sales, Marketing, Construction, Procurement, Legal, and Operations. Coordinate with external consultants, contractors, operators, and other project stakeholders. Prepare agendas, presentations, meeting minutes, action trackers, and follow-up reports. Ensure decisions and actions are clearly communicated and followed through. Qualifications & Experience Bachelor’s degree in architecture, Engineering, or Finance.3–6 years of relevant experience in real estate development, development management, project management. Experience working for a real estate developer, consultancy, investment firm. Strong understanding of the real estate development lifecycle. Experience in financial feasibility, project analysis, and development planning. Experience coordinating multidisciplinary design and project teams. Strong understanding of construction, design, commercial, and development processes.

<p><strong>Job Purpose</strong></p><p>Support the end-to-end development of real estate projects, from initial feasibility and concept development through design, approvals, construction, launch, and handover. The Assistant Manager coordinates across development, design, commercial, finance, construction, sales, and external consultants to ensure projects are delivered in line with the approved business plan, quality standards, budget, and schedule.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Development &amp; Project Planning</strong></p><ul><li>Support the Development Manager in managing real estate projects throughout the development lifecycle.</li><li>Assist in defining project objectives, development strategies, product mix, positioning, and key project parameters.</li><li>Coordinate the preparation and updating of project development plans, schedules, budgets, and key milestones.</li><li>Monitor project progress and highlight critical issues, risks, and required actions.</li><li>Support the preparation of project briefs, development programs, and approval documents.</li></ul><p><strong>2. Feasibility &amp; Financial Analysis</strong></p><ul><li>Assist in preparing and updating project feasibility studies and financial models.</li><li>Analyze development assumptions including land value, construction costs, sales prices, development costs, phasing, cash flow, margins, IRR, NPV, and other key investment metrics.</li><li>Coordinate with Finance and Commercial teams to validate project assumptions and financial projections.</li><li>Conduct sensitivity and scenario analysis to assess the impact of changes in costs, pricing, exchange rates, sales velocity, and project timelines.</li><li>Support investment committee and management presentations with relevant financial and development analysis.</li></ul><p><strong>3. Design &amp; Consultants’ Management</strong></p><ul><li>Coordinate with architects, masterplanners, landscape architects, engineers, interior designers, and other specialist consultants.</li><li>Review design deliverables to ensure alignment with the approved development brief, commercial objectives, design guidelines, budget, and project vision.</li><li>Coordinate design reviews and workshops with internal and external stakeholders.</li><li>Track consultant deliverables, approvals, comments, and required revisions.</li><li>Support the selection, appointment, and management of consultants, including scope of work, fees, deliverables, and timelines.</li></ul><p><strong>4. Commercial &amp; Product Development</strong></p><ul><li>Support the development of product strategies for residential, hospitality, retail, and mixed-use projects.</li><li>Analyze market trends, competitor projects, customer preferences, and pricing to inform product development.</li><li>Assist in defining unit mix, areas, specifications, amenities, and product positioning.</li><li>Coordinate with Sales and Marketing teams to ensure the product offering is aligned with market requirements.</li><li>Support pricing exercises, re-pricing initiatives, and product optimization.</li></ul><p><strong>6. Stakeholder Management</strong></p><ul><li>Act as a key coordination point between Development and internal departments including Finance, Sales, Marketing, Construction, Procurement, Legal, and Operations.</li><li>Coordinate with external consultants, contractors, operators, and other project stakeholders.</li><li>Prepare agendas, presentations, meeting minutes, action trackers, and follow-up reports.</li><li>Ensure decisions and actions are clearly communicated and followed through.</li></ul><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Bachelor’s degree in architecture, Engineering, or Finance.</li><li><strong>1–5 years of relevant experience</strong> in real estate development, development management, project management.</li><li>Experience working for a real estate developer, consultancy, investment firm.</li><li>Strong understanding of the real estate development lifecycle.</li><li>Experience in financial feasibility, project analysis, and development planning.</li><li>Experience coordinating multidisciplinary design and project teams.</li><li>Strong understanding of construction, design, commercial, and development processes.</li></ul><p><br></p>

Job Summary We are seeking an experienced Health and Safety Officer to ensure a safe, compliant, and healthy workplace for our team. The role involves implementing safety policies, conducting inspections, investigating incidents, and promoting a strong safety culture across all operations.<br>Key Responsibilities Develop, implement, and maintain Health & Safety policies, procedures, and programs Conduct regular workplace inspections and audits to ensure compliance with legal and internal standards Identify hazards and assess risks, then implement corrective and preventive actions Investigate accidents/incidents/near-misses and recommend improvements to prevent recurrence Ensure proper use, maintenance, and documentation of PPE and safety equipment Monitor training compliance and coordinate health and safety awareness sessions for staff Maintain accurate records, reports, and safety documentation (inspections, incident reports, audits, etc.) Ensure compliance with local OSHA/health & safety regulations and company requirements Liaise with management and relevant contractors to ensure safe work practices Promote safety culture through toolbox talks, coaching, and consistent communication<br>Qualifications & Experience Minimum 2–5 years of experience as a Health & Safety Officer (or similar role) Strong knowledge of workplace safety standards and compliance practices Experience conducting safety inspections, risk assessments, and incident investigations Experience working in operational environments (e.g., manufacturing, construction, logistics, hospitality, or similar) is an advantage Relevant certifications (e.g., OSHA training, NEBOSH/IOSH equivalent, or other recognized safety credential)<br>Skills & Competencies Strong knowledge of safety legislation, risk management, and compliance processes Excellent communication skills with the ability to influence behavior safely Detail-oriented with strong reporting and documentation skills Ability to work independently and make timely, informed safety decisions Strong problem-solving skills and sound judgment Professional, calm demeanor in emergencies or incident investigations Ability to train and motivate teams to follow safety procedures Good organizational skills and time management

Job Purpose Support the end-to-end development of real estate projects, from initial feasibility and concept development through design, approvals, construction, launch, and handover. The Assistant Manager coordinates across development, design, commercial, finance, construction, sales, and external consultants to ensure projects are delivered in line with the approved business plan, quality standards, budget, and schedule. Key Responsibilities1. Development & Project Planning Support the Development Manager in managing real estate projects throughout the development lifecycle. Assist in defining project objectives, development strategies, product mix, positioning, and key project parameters. Coordinate the preparation and updating of project development plans, schedules, budgets, and key milestones. Monitor project progress and highlight critical issues, risks, and required actions. Support the preparation of project briefs, development programs, and approval documents.2. Feasibility & Financial Analysis Assist in preparing and updating project feasibility studies and financial models. Analyze development assumptions including land value, construction costs, sales prices, development costs, phasing, cash flow, margins, IRR, NPV, and other key investment metrics. Coordinate with Finance and Commercial teams to validate project assumptions and financial projections. Conduct sensitivity and scenario analysis to assess the impact of changes in costs, pricing, exchange rates, sales velocity, and project timelines. Support investment committee and management presentations with relevant financial and development analysis.3. Design & Consultants’ Management Coordinate with architects, masterplanners, landscape architects, engineers, interior designers, and other specialist consultants. Review design deliverables to ensure alignment with the approved development brief, commercial objectives, design guidelines, budget, and project vision. Coordinate design reviews and workshops with internal and external stakeholders. Track consultant deliverables, approvals, comments, and required revisions. Support the selection, appointment, and management of consultants, including scope of work, fees, deliverables, and timelines.4. Commercial & Product Development Support the development of product strategies for residential, hospitality, retail, and mixed-use projects. Analyze market trends, competitor projects, customer preferences, and pricing to inform product development. Assist in defining unit mix, areas, specifications, amenities, and product positioning. Coordinate with Sales and Marketing teams to ensure the product offering is aligned with market requirements. Support pricing exercises, re-pricing initiatives, and product optimization.6. Stakeholder Management Act as a key coordination point between Development and internal departments including Finance, Sales, Marketing, Construction, Procurement, Legal, and Operations. Coordinate with external consultants, contractors, operators, and other project stakeholders. Prepare agendas, presentations, meeting minutes, action trackers, and follow-up reports. Ensure decisions and actions are clearly communicated and followed through. Qualifications & Experience Bachelor’s degree in architecture, Engineering, or Finance.1–5 years of relevant experience in real estate development, development management, project management. Experience working for a real estate developer, consultancy, investment firm. Strong understanding of the real estate development lifecycle. Experience in financial feasibility, project analysis, and development planning. Experience coordinating multidisciplinary design and project teams. Strong understanding of construction, design, commercial, and development processes.

Job Purpose Support the end-to-end development of real estate projects, from initial feasibility and concept development through design, approvals, construction, launch, and handover. The Assistant Manager coordinates across development, design, commercial, finance, construction, sales, and external consultants to ensure projects are delivered in line with the approved business plan, quality standards, budget, and schedule. Key Responsibilities1. Development & Project Planning Support the Development Manager in managing real estate projects throughout the development lifecycle. Assist in defining project objectives, development strategies, product mix, positioning, and key project parameters. Coordinate the preparation and updating of project development plans, schedules, budgets, and key milestones. Monitor project progress and highlight critical issues, risks, and required actions. Support the preparation of project briefs, development programs, and approval documents.2. Feasibility & Financial Analysis Assist in preparing and updating project feasibility studies and financial models. Analyze development assumptions including land value, construction costs, sales prices, development costs, phasing, cash flow, margins, IRR, NPV, and other key investment metrics. Coordinate with Finance and Commercial teams to validate project assumptions and financial projections. Conduct sensitivity and scenario analysis to assess the impact of changes in costs, pricing, exchange rates, sales velocity, and project timelines. Support investment committee and management presentations with relevant financial and development analysis.3. Design & Consultants’ Management Coordinate with architects, masterplanners, landscape architects, engineers, interior designers, and other specialist consultants. Review design deliverables to ensure alignment with the approved development brief, commercial objectives, design guidelines, budget, and project vision. Coordinate design reviews and workshops with internal and external stakeholders. Track consultant deliverables, approvals, comments, and required revisions. Support the selection, appointment, and management of consultants, including scope of work, fees, deliverables, and timelines.4. Commercial & Product Development Support the development of product strategies for residential, hospitality, retail, and mixed-use projects. Analyze market trends, competitor projects, customer preferences, and pricing to inform product development. Assist in defining unit mix, areas, specifications, amenities, and product positioning. Coordinate with Sales and Marketing teams to ensure the product offering is aligned with market requirements. Support pricing exercises, re-pricing initiatives, and product optimization.6. Stakeholder Management Act as a key coordination point between Development and internal departments including Finance, Sales, Marketing, Construction, Procurement, Legal, and Operations. Coordinate with external consultants, contractors, operators, and other project stakeholders. Prepare agendas, presentations, meeting minutes, action trackers, and follow-up reports. Ensure decisions and actions are clearly communicated and followed through. Qualifications & Experience Bachelor’s degree in architecture, Engineering, or Finance.3–6 years of relevant experience in real estate development, development management, project management. Experience working for a real estate developer, consultancy, investment firm. Strong understanding of the real estate development lifecycle. Experience in financial feasibility, project analysis, and development planning. Experience coordinating multidisciplinary design and project teams. Strong understanding of construction, design, commercial, and development processes.

Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Hurghada site.<br>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.<br><br><br>Qualifications:English (A2 - B1). Flexible with rotational shifts including night and overnight shifts. Ready to start immediately.<br>Benefits:<br>Attractive salary packages. Social & medical insurance. Paid training. Free online courses.

Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Hurghada site.<br>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.<br><br><br>Qualifications:Fluent English speakers (B2-C1). Flexible with rotational shifts including night and overnight shifts. Ready to start immediately.<br>Benefits:<br>Attractive salary packages. Social & medical insurance. Paid training. Free online courses.

Company Description Baron Hotels & Resorts is a boutique hotel management group recognized for delivering luxury hospitality experiences since 1980. The company has earned numerous international awards from leading travel and corporate organizations in the UK, Germany, Italy, and from the Egyptian Ministry of Tourism, and is regularly acknowledged by Trip Advisor, Holiday Check, Top Hotels, and Travel Life for sustainability. Its portfolio includes Baron Hotel Cairo in Heliopolis, a first-class boutique-style business and leisure hotel overlooking the historic Baron Empain Palace. The group also operates five-star properties in Sharm El Sheikh, including Baron Resort and Baron Palms, and the exclusive Baron Palace Sahl Hasheesh on the Red Sea. Baron Hotels & Resorts is an active member of the American Chamber of Commerce and the German-Arab Chamber of Industry and Commerce in Egypt, underscoring its strong international partnerships. Role Description The Foreigner Guest Relation Agent German Speaker is a full-time, on-site role based in Hurghada. This position focuses on welcoming and assisting international guests, with particular attention to German-speaking visitors, ensuring their needs are met throughout their stay. Day-to-day responsibilities include providing check-in and check-out support, handling guest inquiries and requests, managing reservations-related communication, and coordinating with other hotel departments to resolve issues promptly. The agent will provide information about hotel services, local attractions, and activities, and support guests with special arrangements, feedback collection, and complaint resolution. The role also involves maintaining accurate guest records, promoting hotel offerings, and upholding Baron Hotels & Resorts’ standards of service and hospitality. Qualifications Strong language skills in German and English, with clear verbal and written communication. Customer service and guest relations skills, including problem-solving, empathy, and a professional, courteous manner. Experience in hospitality operations, front office procedures, and reservation or property management systems. Ability to work on-site in Hurghada, including flexible shifts, weekends, and holidays as needed. Good organizational and time management skills, with attention to detail in handling guest information and requests. Comfort working in a multicultural environment; prior experience with international or German-speaking guests is an advantage. Basic computer literacy (email, MS Office) and familiarity with hotel software; additional languages are a plus. Diploma or degree in Hospitality, Tourism, Business, or a related field preferred; equivalent practical experience considered.