Technical Support Jobs - Cairo Egypt

وظيفة شاغرة: موظف دعم فني (Technical Support)????الموقع: القاهرة – داخل مقر الشركة???? الشركة: Orderkingتعلن شركة Orderking المتخصصة في أنظمة نقاط البيع وإدارة المطاعم والكافيهات، عن حاجتها إلى موظف دعم فني للانضمام إلى فريق العمل داخل مقر الشركة.المهام والمسؤوليات:تقديم الدعم الفني للعملاء ومتابعة مشكلاتهم التقنية حتى الحل.تركيب وإعداد أنظمة الشركة لدى العملاء.اختبار الأنظمة بعد التحديثات والتأكد من كفاءتها.إعداد تقارير فنية وتوثيق المشكلات والحلول.المتطلبات:خبرة سابقة في مجال الدعم الفني أو أنظمة نقاط البيع (POS) تعتبر ميزة إضافية.مهارات تواصل قوية والقدرة على التعامل مع العملاء باحترافية.الالتزام والانضباط في المواعيد والعمل بروح الفريق.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Technical Support Specialist Operations Talent 360 is hiring a Technical Support Specialist to join our team. This is a full time opportunity for someone proactive, organized, and passionate about delivering high quality work in a fast paced business environment. About the Role As a Technical Support Specialist at Talent 360, you will be responsible for providing first line technical support, troubleshooting, and training to ensure smooth operations across our systems. The ideal candidate should have experience in technical support or IT services and the ability to work closely with different teams to ensure workflow efficiency, accurate follow up, and high quality execution. Key Responsibilities Network support : Provide first line support for internal networks and resolve basic connectivity issues. Database management : Handle SQL database queries and assist with basic data troubleshooting. Hardware troubleshooting : Diagnose and resolve hardware problems quickly to minimize downtime. POS/ERP systems : Support cashier and kitchen modules, ensuring smooth system logic and functionality. Training &amp; presentations : Deliver clear training sessions and presentations to clients and internal teams. Client support : Provide professional assistance to clients Shift flexibility : Adapt to rotating shifts and occasional fieldwork assignments (transportation covered). Documentation : Maintain accurate records, emails, and chat communications in English (B1 level).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Basic knowledge of internal networks, SQL databases, and hardware troubleshooting. Familiarity with POS/ERP logic (cashier and kitchen modules). Strong soft skills including patience, stress management, and presentation/training ability. Flexibility to work across rotating shifts and occasional fieldwork (transportation covered). English proficiency (B1 level) for emails, chats, and records. Bachelor s degree in Computer Science or related field preferred; entry level candidates welcome.</p><p></p></section>

What You'll Do:<br>Provide Tier 1 technical support to clients via phone, email, and live chat. Troubleshoot software-related issues and guide customers through effective solutions. Handle customer inquiries professionally while ensuring a positive support experience. Diagnose and escalate complex issues to higher support tiers when necessary. Maintain accurate and detailed documentation of customer interactions and issue resolutions in the ticketing system. Collaborate with internal teams to ensure timely and successful issue resolution. Support clients using troubleshooting tools, knowledge bases, and established support procedures.<br>What We're Looking For:<br>Fluent English language proficiency (written and verbal). Excellent communication, interpersonal, and active listening skills. Previous experience in Technical Support, IT Support, Help Desk, or Software Support. Strong knowledge of networking fundamentals and troubleshooting techniques. Hands-on experience with ticketing systems and case management tools. Experience handling customer interactions via phone calls, email, and live chat. Comfortable managing a high volume of client calls while maintaining professionalism and service quality. Excellent documentation and ticket management skills. Ability to explain technical concepts clearly to non-technical users. Comfortable working U. S. business hours. Background in medical or dental software is a strong plus.

About the Role<br><br>We are looking for a Customer Support Agent to join our Egypt Voice Account at Huawei. In this role, you will provide high‑quality voice support to customers in the Egyptian market, troubleshooting technical and non‑technical inquiries and ensuring a seamless customer experience.<br><br>This is a dynamic role in a professional, structured environment that values accuracy, efficiency, and customer satisfaction.<br><br>---<br><br>Key Responsibilities<br><br>· Provide voice support to customers in the Egyptian market<br>· Troubleshoot and resolve technical and non‑technical inquiries<br>· Follow up on customer issues and ensure timely resolution<br>· Maintain accurate records of all customer interactions<br>· Collaborate with internal teams to enhance customer experience<br><br>---<br><br>Qualifications<br><br>· Bachelor's degree (Technical graduates are preferred)<br>· English Level: B1 (Required)<br>· Strong communication and problem‑solving skills<br>· Ability to work in a structured, target‑driven environment<br>· Flexibility to work rotational shifts<br><br>---<br><br>What We Offer<br><br>· Competitive base salary:<br> · Technical: Up to 10,000 EGP<br> · Non‑Technical: Up to 9,100 EGP<br>· Monthly performance incentives – up to 3,500 EGP<br>· Attendance bonus – 500 EGP per month<br>· Rotational shifts (last shift ends at 9 PM)<br>· 2 rotational days off per week<br>· Social & Medical Insurance<br>· Paid training program<br>· Career growth opportunities within a leading international group<br>· Prime location: Maadi, Cairo

About the Role<br><br>We are looking for a Technical Support Agent to join our South Africa Voice Account at Huawei. In this role, you will be responsible for providing high‑quality voice support to customers, troubleshooting technical issues, and ensuring a seamless customer experience.<br><br>This is a dynamic role that combines technical expertise with customer engagement in a professional, structured environment that values accuracy, efficiency, and customer satisfaction.<br><br>---<br><br>Key Responsibilities<br><br>· Provide technical support to customers via voice calls<br>· Troubleshoot and resolve product‑related inquiries<br>· Follow up on technical issues and ensure timely resolution<br>· Maintain accurate records of customer interactions and resolutions<br>· Collaborate with internal teams to enhance customer experience<br><br>---<br><br>Qualifications<br><br>· Bachelor's degree (Technical graduates are preferred)<br>· English Level: B2 – B2+<br>· Strong communication and problem‑solving skills<br>· Ability to work in a structured, target‑driven environment<br><br>---<br><br>What We Offer<br><br>· Competitive base salary:<br> · Technical: 14,000 – 19,000 EGP (Based on English level and experience)<br> · Non‑Technical: 12,800 – 17,300 EGP<br>· Performance incentives: up to 3,500 EGP per month<br>· Attendance bonus: 500 EGP per month<br>· Rotational shifts (9 hours, 1‑hour break)<br>· 2 rotational days off per week<br>· Social & Medical Insurance<br>· Paid training program<br>· Career growth opportunities within a leading international group<br>· Prime location: Maadi, Cairo

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. We re the first software business in the world to have our sustainability targets validated by the SBTi, and we ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We ve also recently been named as one of the world s most innovative companies. If you re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job Title: Tech Support Engineer Location: Cairo, Egypt Employment Type: full-time The job The Tech Support Engineer is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications. The TSE is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services. Key responsibilities Provides routine second line product support as required to customers in the region. Promptly address and resolve customer complaints or technical issues. Provides high quality, specialist product training in both AVEVA training centres and at customer locations. Contributes to the delivery of deployment and configuration services to AVEVA s customers Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning. Provides pre-sales support as required by line management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Essential requirements</strong> Experience with Microsoft Windows Operating Systems. Experience in Current versions of AVEVA InTouch and System Platform. A sound understanding of HMI / SCADA solution architectures and industrial automation. Domain experience in the implementation and use of process control utilized in the Food &amp; Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space. Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing. BS degree in a respective Computer Science or Engineering field. Excellent communication skills, written and verbal in English. Other languages will be considered a Plus Collaboration mindset and ability to work in a virtual team environment towards a common goal. <strong>Desired skills</strong> Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL) Experience with Microsoft SQL Server database administration Experience with Microsoft Visual Studio, including VB.Net and/or C#</p><p></p></section>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Key accountabilities & decision ownership</h4> <ul> <li>Provide strong technical support in transmission</li> <li>Ensure proper and timely handling of individual/global complaints related to transmission area</li> <li>Development, report and implementation of enhancement projects and work streams</li> <li>Implement preventive software correction packages on transmission nodes to solve transmission network problems</li> <li>Provide troubleshooting, analysis & problem solution for critical situations</li> <li>24x7 2nd line support on call for transmission network emergencies reported by internal customers, to fix critical problems</li> <li>Attending on site events if needed</li> <li>Implement and report transmission network activities to management for proper follow-up</li> <li>Follow the escalation & reporting procedure in due time</li> <li>Attend all assigned trainings, sessions, or workshops</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>BSc in telecom engineering</li> <li>Minimum 6 years of experience in relevant field</li> <li>Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN)</li> <li>Good understanding of MW planning basics</li> <li>Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent</li> <li>Good knowledge of BH nodes/routers: HU or equivalent</li> <li>Good understanding for the GSM/3G/4G network</li> <li>Python programming knowledge is a plus</li> <li>Automation & scripting tools developing experience is a plus</li> <li>Good communication/management skills</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p><strong>Together we can.</strong></p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.</p><p>What you'll do..</p><ul><li>Provide remote assistance to customers with their technical issues &amp; queries.</li><li>Maintain personal assigned incident queues, keeping customers updated regularly.</li><li>Keep incident backlog and aged calls within defined ranges</li><li>Maintain Customer Satisfaction levels to within or above defined range.</li></ul><p>Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), &amp; Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.</p><p>Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -</p><ul><li>On prem hypervisors - VMware, MSFT Hyper-V</li><li>Containerization - Kubernetes</li><li>Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV</li><li>FS - Windows File Systems</li></ul><p>Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp, Nutanix, Dell EMC, HDS, HPE etc</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>This role requires a minimum 2 yrs. Of industry-based experience, using enterprise level platforms and applications. Proficiency in English is a Must, Second Language is a must (Spanish, Portuguese, French)</p><p></p></section>

Medical Techno is currently seeking a professional and motivated Technical Support to join our team in Cairo. Job Type: Full-time Key Requirements:• Previous experience in Technical Support is required.• Good communication and problem-solving skills.• Ability to diagnose technical issues and provide effective solutions.• Professional attitude when dealing with clients.• Ability to provide technical support for medical equipment and related systems. Primary Responsibilities:• Providing technical support and troubleshooting for medical equipment.• Identifying and resolving technical issues efficiently.• Supporting clients and ensuring proper operation of equipment.• Coordinating with the technical team when further maintenance or support is required.• Maintaining professional communication with clients and healthcare institutions. Application Process:Interested candidates are invited to submit their updated CV to:???? HR@Medicaltechno.netPlease mention (Medical Technical Support - Cairo) in the email subject line. OR send your CV via Whats App:???? 01119762666

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Bachelor's Degree. Flexibility with rotational shifts, starts from 2PM and last shift ends at 6AMAbility to work in a team. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19,500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AM. Over Time allowance 90EGP per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Girls with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Graduated. Flexibility with rotational shifts, starts from 2PM and last shift ends at 6AMAbility to work in a team environment. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19,500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AM. Over Time allowance 90EGP per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Females with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

Company Description WAJJAD | وجّاد is a technology studio that designs scalable digital operating systems for governance, legal, financial, and real estate sectors. Established in 2020, the company focuses on transforming fragmented traditional processes into integrated, high-performance digital infrastructure for modern institutions. WAJJAD builds and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, and increase transparency and decision velocity. With eight specialized platforms forming a connected digital ecosystem, the studio leverages centralized innovation and shared infrastructure to accelerate product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a builder of technology-backed operational standards.<br>Role Description This is a full-time remote role for a Technical Support professional at WAJJAD. The role involves providing timely and effective technical support to B2B platform users, including diagnosing issues, guiding users through solutions, and escalating complex cases when needed. The Technical Support professional will handle customer inquiries through multiple channels, document incidents, and maintain accurate records in support systems. Daily responsibilities include troubleshooting platform and configuration issues, monitoring system performance indicators, and collaborating with product and engineering teams to improve stability and usability. The role also focuses on maintaining high customer satisfaction by proactively following up on open cases, sharing clear updates, and contributing to self-help resources such as FAQs and knowledge base articles.<br>Qualifications<br> Strong Technical Support and Troubleshooting skills for software platforms and web-based applications. Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and professionally with diverse user groups. Analytical Skills for diagnosing issues, interpreting logs or error reports, and identifying patterns to prevent recurring problems. Experience with ticketing or helpdesk systems, remote support tools, and basic system/network concepts. Ability to work independently in a remote environment, manage priorities, and meet response and resolution time targets. Solid written and verbal communication skills in English; Arabic proficiency is an advantage. Previous experience in B2B Saa S, enterprise platforms, or technology-driven organizations is preferred. Relevant diploma or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is beneficial.

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19.5k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English. Graduated. Flexibility with rotational shifts. Ability to work in a team. Flexibility with the location.<br>Benefits Competitive salary of 20K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 11:00PM 90EGP per hour.uncapped incentives in Dollars up to 20,000EGP per month.<br>Work Schedule Rotational shifts. night and overnight shifts. Each shift lasts for 9 hours, with 1hour break. Night shifts MAX 2AM for Girls with a door to door transportation.

Qsource is Hiring: 1st Line Systems Support Analyst (IT Technical Support) for a well known company.???? Location: #Alexandria, Egypt<br>???? Full-Time | On-Site???? #Rotational Shifts (Monday to Friday)<br>We are looking for a motivated and technically minded 1st Line Systems Support Analyst to join our support team and provide high-quality technical assistance to our clients.<br>Key Responsibilities:???? Handle and resolve client support tickets in a timely manner???? Provide technical support via phone, email, and remote support tools???? Troubleshoot hardware, software, and network-related issues???? Assist with software installation, configuration, and updates???? Escalate complex issues and collaborate with internal teams when required???? Maintain accurate documentation and updates within the ticketing system<br>Requirements:✔ Excellent English communication skills✔ Good knowledge of Microsoft Windows✔ Basic networking knowledge✔ Strong troubleshooting and problem-solving skills✔ Familiarity with remote support tools such as Team Viewer and Any Desk<br>What We Offer:✅ Social Insurance✅ Medical Insurance✅ Ongoing Training & Development✅ Career Growth Opportunities✅ Supportive Team Environment

Hiring Now | Technical Support Customer service (English Account)• Maadi, Technology Village• Net Salary: EGP 11K-19K• Incentives up to EGP 3.5K + Transportation Allowance• Rotational Shifts Requirements:• B2 English

We enable financial institutions to become digital leaders.<br>As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.<br>About Job:We are looking for Support Engineer, who will be responsible for the operational support, monitoring, and maintenance of client environments within the agreed Managed Services scope. The role ensures timely incident resolution, proactive monitoring, and adherence to service level agreements (SLAs) while maintaining high standards of reliability and security. The position supports banking and financial services clients, operating within structured change management and governance frameworks.<br>What you will be doing:Monitor client environments using Azure-native monitoring tools and respond to alerts in accordance with SLA requirements. Investigate and resolve incidents affecting the Veri Park solution and its supporting Azure infrastructure. Perform structured log analysis and troubleshooting to determine root cause and ownership (application, infrastructure, or third-party integration). Escalate complex issues to senior engineers or Team Lead when required. Create, update, and maintain monitoring dashboards and alert configurations. Execute approved changes in accordance with the change management process. Support patching and preventive maintenance activities within the agreed scope. Participate in root cause analysis (RCA) activities and contribute to preventive improvements. Maintain accurate incident records and documentation in the Service Desk system. Assist in preparing operational and SLA performance reports. Support client communication during incident handling and service restoration. Contribute to knowledge base articles and operational documentation. Technical & Cloud Operations Practical experience with Microsoft Azure (Iaa S and/or Paa S environments). Familiarity with Azure networking concepts (VNet, NSG, DNS basics). Ability to configure and adjust alert rules and thresholds. Understanding of Role-Based Access Control (RBAC) principles. Basic knowledge of backup and disaster recovery concepts in cloud environments. Ability to differentiate between application-related issues and infrastructure-related issues. Incident & Service Management Understanding of ITIL-based Incident and Change Management processes. Experience handling production incidents in a structured support environment. Ability to meet defined SLA response and resolution targets. Strong troubleshooting and analytical skills. Security & Compliance Awareness Awareness of operational security principles in cloud environments. Basic understanding of patch management and vulnerability handling. Familiarity with working in regulated environments (banking/financial services preferred). Communication & Professional Skills Strong written and verbal communication skills. Ability to document incidents clearly and concisely. Client-focused and service-oriented mindset. Ability to work under pressure during high-severity incidents. Strong organizational and time management skills. Basic / Preferred Skills:Experience with Azure Monitor, Log Analytics, and Application Insights. Ability to write and interpret Kusto Query Language (KQL) queries for:Log analysis Incident investigation Troubleshooting and diagnostics Experience creating and maintaining custom dashboards and monitoring workbooks.<br>What we are looking for:Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).3–5 years of experience in IT support, cloud operations, or Managed Services. This role will be required to work in shift rotation as you will provide 24/7 service to Managed Services customers. Experience working in production environments. Experience using IT service management tools (Service Desk systems). Exposure to Azure cloud operations is required.<br>Preferred Qualifications Microsoft Azure certifications (e.g., AZ-900, AZ-104). ITIL Foundation certification. Experience supporting fintech or banking platforms. Exposure to automation or Infrastructure-as-Code concepts is an advantage.<br>What we are offering:Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with Veri Park Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.<br>About Veri Park:We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.<br>https://www.veripark.com

Job Title: Technical Support Engineer (General Industries) Location: New Cairo<br>Role Objective Provide accurate technical design and proposal support that enables successful project execution and customer solutions.<br>Key Responsibilities Prepare technical and commercial quotations from RFQs and project specifications. Perform sizing and engineering calculations for steam and heat transfer equipment. Review P&IDs, prepare technical drawings, and specifications. Prepare technical submittals including datasheets, compliance sheets, and clarifications. Support sales engineers in optimizing technical solutions. Coordinate with principals for specialized selections when required. Assist in steam audit reporting and solution development. Maintain structured documentation and quotation records.<br>Requirements Bachelor’s degree in mechanical power or mechatronics Engineering.1–3 years’ experience in technical support, design engineering, or industrial equipment. Strong understanding of steam, condensate, and heat transfer systems. Ability to interpret P&IDs and technical documentation. Strong analytical skills and attention to detail. Proficiency in AUTOCAD, Excel and engineering calculation tools.

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Bachelor's Degree. Flexibility with rotational shifts, starts at 2PM and last shift ends at 6AMAbility to work in a team. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19.500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AMPM. OT allowance 5$ per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Girls with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction, you will act as a liaison between customers and internal teams, escalating complex issues as needed.<br>Responsibilities:Provide timely and accurate technical support to customers. Diagnose and troubleshoot technical issues related to our products and services. Guide customers through problem-solving processes, providing clear and concise instructions. Maintain a thorough understanding of our products and services, as well as industry best practices. Provide feedback to product development and support teams regarding common customer issues.<br>Requirements:Strong verbal and written communication skills in English (B2-C1) Ready to start immediately. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks effectively.<br>Benefits:Competitive salary and package. Opportunities for professional development and getting promoted after 6 months. Social & Medical insurance. Transportation Provided.