Jobs in Tourism Sector - Cairo Egypt

<p>مرشد سياحى لغه المانيه خبره 2 سنه&nbsp;</p>

Company Description Abou Samra Travel is a leading organization in the Egyptian travel and tourism industry, accredited as an IATA agent and serving travelers for over four decades. With 13 strategically located branches across Egypt, the company delivers comprehensive travel solutions and personalized services. Its offerings include airline tickets, hotel reservations, tailored tour packages, and corporate travel services for a wide range of clients. Abou Samra Travel combines extensive market experience with strong local presence to provide reliable, high-quality travel services. The company values professionalism, customer care, and long-term partnerships with travelers and business clients alike. Role Description The Religious Tourism Manager (Hajj & Umrah) – مدير السياحة الدينية will oversee the planning, promotion, and execution of Hajj and Umrah packages, ensuring a smooth, compliant, and customer-focused experience. This full-time, on-site role based in Cairo involves coordinating with airlines, hotels, local ground operators, and religious tour guides to design and manage itineraries that meet the needs of diverse pilgrims. The manager will lead communication with clients, provide pre-travel guidance, manage bookings and documentation, and handle on-the-ground logistics and issue resolution during peak seasons. Day-to-day tasks include monitoring service quality, optimizing package pricing, supervising a dedicated operations team, and maintaining strong relationships with partners in Saudi Arabia. The role also includes developing marketing initiatives, tracking performance, and contributing to the continuous improvement of religious tourism offerings. Qualifications Experience in religious tourism or travel management, particularly with Hajj and Umrah operations, including itinerary planning and vendor coordination. Strong customer service, client relationship management, and communication skills in both Arabic and English. Knowledge of Hajj and Umrah regulations, visa procedures, and relevant travel compliance requirements. Organizational and time-management abilities, with skill in handling multiple groups, peak-season pressure, and on-site problem-solving. Team leadership and supervisory experience, with the ability to train, guide, and support staff in operations and customer care. Competence with travel booking systems, MS Office tools, and basic reporting for operational and financial performance. Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred. Previous experience in the Egyptian travel industry and familiarity with Saudi destinations and suppliers is an advantage.

موظف سياحه دينيه خبره سنتين علي الاقل<br>برجاء ارسال cv<br>01061731336Ahmed@belquistours.com

يتولى موظف السياحة الدينية مسؤولية تنظيم وتشغيل برامج الحج والعمرة، والتنسيق مع جميع الجهات ذات الصلة لضمان تقديم خدمات متميزة للعملاء، بدءًا من الحجز واستخراج التأشيرات وحتى عودة المعتمرين أو الحجاج، بما يحقق أعلى مستويات الجودة ورضا العملاء.المهام والمسؤوليات الرئيسية: أولًا: التشغيل والحجوزاتتنظيم وتنفيذ برامج الحج والعمرة وفق الخطط المعتمدة.إجراء ومتابعة حجوزات الفنادق والطيران ووسائل النقل والخدمات الأرضية.إعداد البرامج والجداول الزمنية الخاصة بالرحلات.التنسيق مع الوكلاء ومقدمي الخدمات داخل المملكة العربية السعودية.التأكد من استلام وتأكيد جميع الحجوزات والخدمات المطلوبة.<br>ثانياً: التأشيرات والمستنداتمتابعة إجراءات إصدار تأشيرات الحج والعمرة وفق الأنظمة المعمول بها.مراجعة مستندات العملاء والتأكد من استيفائها لجميع المتطلبات.متابعة التحديثات الخاصة بالأنظمة والتعليمات الصادرة من الجهات المختصة.<br>ثالثاً: خدمة العملاءالرد على استفسارات العملاء وتقديم المعلومات الخاصة ببرامج الحج والعمرة.تقديم الاستشارات المناسبة للعملاء ومساعدتهم في اختيار البرامج المناسبة.متابعة العملاء قبل وأثناء وبعد الرحلة لضمان جودة الخدمة.استقبال شكاوى العملاء والعمل على حلها بشكل سريع وفعال.<br> رابعاً: التنسيق والمتابعةالتنسيق مع شركات الطيران والفنادق وشركات النقل والجهات الحكومية ذات الصلة.التنسيق مع وزارة السياحة والجهات الرقابية المعنية.متابعة تنفيذ البرامج والتأكد من سير الرحلات وفق الخطة الموضوعة.<br>خامساً: التسويق والمبيعاتالمساهمة في تسويق برامج الحج والعمرة وتحقيق المستهدفات البيعية.إعداد عروض الأسعار والباقات المختلفة للعملاء.المشاركة في الحملات التسويقية والفعاليات الخاصة بالشركة.<br>سادساً: التقارير والمتابعةإعداد وتحديث قواعد بيانات العملاء والحجوزات.إعداد التقارير الدورية الخاصة بالتشغيل والمبيعات.رفع التقارير الخاصة بسير العمل والمشكلات التشغيلية إلى الإدارة المباشرة.<br>المؤهلات المطلوبة:مؤهل جامعي مناسب سياحة وفنادق، إدارة أعمال أو ما يعادلها.خبرة لا تقل عن سنتين في مجال الحج والعمرة.معرفة جيدة بإجراءات وأنظمة الحج والعمرة.إجادة استخدام برامج الحاسب الآلي وتطبيقاتOffice. Microsoft<br>المهارات المطلوبة:مهارات تواصل وخدمة عملاء ممتازة.القدرة على التنظيم وإدارة الوقت.القدرة على العمل تحت ضغط، خاصة خلال المواسم.مهارات التفاوض والتنسيق والمتابعة.الدقة والاهتمام بالتفاصيل.إجادة اللغة الإنجليزية تحدثًا وكتابة.القدرة على العمل ضمن فريق.

Company Description Voyageurs is a leading tour operator based in Egypt, specializing in serving French, Canadian, and British markets. The company provides a wide array of travel services, including guided tours, flight bookings, hotel reservations, and transportation arrangements. With a commitment to delivering exceptional and personalized travel experiences, Voyageurs has earned a reputation for excellence. Backed by a team of seasoned travel experts, the company has extensive experience in tailoring travel itineraries for clients worldwide.<br>Job Summary We are looking for a professional and enthusiastic Spanish-speaking Tour Leader to accompany and assist tourists, ensuring a smooth, enjoyable, and high-quality travel experience.<br>Key Responsibilities Assist clients at the airport during arrival and departure with a high level of professionalism Coordinate with drivers, tour guides, and other team members in advance Review flight details and tour programs and brief clients accordingly Accompany tourists and ensure their comfort, safety, and satisfaction throughout the trip Provide detailed information about destinations, historical sites, and cultural aspects Handle hotel check-in processes and ensure smooth accommodation arrangements Monitor service quality (rooms, luggage, breakfast boxes for early departures) Manage group dynamics, resolve conflicts, and handle any issues professionally Review and manage all related financial documents (tickets, vouchers, cash, etc.) Ensure timely coordination with the accounting department Maintain continuous communication with the direct manager Perform any additional tasks assigned by the Operations Department<br>Requirements Bachelor’s degree Fluent in Spanish (spoken and written) Strong communication and problem-solving skills Ability to work under pressure and manage groups Previous experience in tourism is a plus

Company Description Egypt Express Travel, established in 2003, is a comprehensive travel solutions company recognized for excellence, innovation, and reliability. The company offers a diverse range of services to travelers exploring Egypt as well as international destinations. Egypt Express Travel is dedicated to designing and delivering exceptional travel experiences tailored to customer interests and budgets. Team members work in a dynamic, service-oriented environment that values professionalism, collaboration, and continuous improvement. Role Description The Tour Operator role is a full-time, on-site position based in Cairo. This role involves planning, organizing, and coordinating guided tours and travel itineraries for individual and group travelers. Day-to-day tasks include managing reservations, arranging transportation and accommodations, preparing detailed tour programs, and ensuring all services are delivered as promised. The Tour Operator interacts directly with customers, responds to inquiries, provides destination information, and handles special requests or changes. The role also includes collaborating with local and international partners, supporting sales activities, and resolving any issues during trips to maintain high levels of customer satisfaction. Qualifications Strong knowledge and practical experience in Guided Tours and Travel & Tourism. Proven Customer Service skills with the ability to handle inquiries, feedback, and complaints professionally. Experience managing Reservations, including booking systems, ticketing, and itinerary coordination. Sales skills, including the ability to present travel packages, upsell services, and close bookings. Excellent communication skills in English; proficiency in additional languages, such as Arabic or other major tourist languages, is an advantage. Attention to detail, strong organizational skills, and the ability to manage multiple tours and clients simultaneously. Comfort working in a fast-paced, customer-facing environment and collaborating with internal teams and external partners. Relevant education in tourism, hospitality, or a related field, or equivalent professional experience.<br>Please share your cv to heba@eetglobal.net

Company Description<br> Egypt Experts Co. is an online B2B travel service company specializing in providing seamless and professional travel solutions. With a core focus on the travel and tourism sector, Egypt Experts Co. aims to empower business partners by offering comprehensive services. The company combines technology-driven solutions with personalized support to deliver outstanding experiences. Headquartered in Cairo, Egypt, it caters to a diverse network of clients across the industry.<br> Role Description<br> This is a full-time hybrid role for a Tour Operator B2B, based in Cairo, Egypt. The role involves working closely with travel agencies and partners to manage guided tours, handle reservations, and provide responsive customer service. The Tour Operator will also focus on sales and developing travel-driven solutions tailored to client needs. The position requires both in-office collaboration and the flexibility to work from home as needed.<br> Qualifications<br> Proficiency in Guided Tours and Travel & Tourism operations Strong Customer Service and Reservations management skills Experience in Sales, with a focus on B2B travel services Exceptional communication and interpersonal skills Ability to work effectively in both office and remote environments Fluency in English; proficiency in additional languages is advantageous Familiarity with the Egyptian tourism market is highly beneficial Bachelor’s degree in Tourism, Business Administration, or a related field

Incoming Tour Operator<br>Company: Respect Tours Location: Cairo, Egypt Job Type: Full-time | On-site<br>About the Role<br>Respect Tours is looking for an experienced Incoming Tour Operator to join our team in Cairo.<br>You will be responsible for planning and coordinating travel programs across Egypt, handling bookings and suppliers, and ensuring every tour runs smoothly from arrival to departure.<br>Key Responsibilities<br>- Design, cost, and customize travel packages and itineraries.- Coordinate bookings with hotels, Nile cruises, transportation providers, guides, and suppliers.- Handle reservations, confirmations, and complete travel arrangements.- Manage tour operations from arrival to departure.- Follow up on ongoing tours and ensure all services are delivered as planned.- Handle client requirements and resolve operational issues efficiently.- Communicate with suppliers and internal teams to ensure smooth operations.- Manage multiple bookings and travel files simultaneously.<br><br>Requirements<br>- 3+ years of experience in incoming tourism and tour operations.- Strong knowledge of Egypt destinations, hotels, Nile cruises, and tourism services.- Experience in designing, costing, and customizing Egypt travel itineraries.- Good knowledge of reservations and supplier coordination.- Strong communication, negotiation, and problem-solving skills.- Excellent command of English.- Strong organizational skills and attention to detail.- Ability to multitask and work effectively under pressure.<br>Join Respect Tours<br>If you have solid experience in incoming tourism and know how to turn a travel itinerary into a seamless experience on the ground, we’d love to hear from you.<br>???? Cairo, Egypt???? Send your CV to: info@respecttours.com

???? We're Hiring | Inbound Tour Operator Saladino Tours is looking for an experienced Inbound Tour Operator to join our growing team. Requirements:Minimum 2 years of experience as an Inbound Tour Operator. Hands-on experience working with OTAs such as Get Your Guide and Viator. Strong knowledge of handling inbound travel operations, bookings, and supplier coordination. Excellent communication and organizational skills. Good command of English (written and spoken). What We Offer:✅ Social Insurance✅ Medical Insurance✅ Professional work environment✅ Career growth opportunities???? Location: El Mokattam, Cairo (On-site) If you meet the above qualifications and are ready to join a dynamic tourism company, we'd love to hear from you.

Company Description Travitell Egypt is a travel company dedicated to serving the tour and travel needs of both corporate and individual travelers. The company provides comprehensive services across domestic tourism within Egypt, incoming tourism for visitors, and outgoing tourism for travelers exploring destinations abroad. Travitell Egypt focuses on delivering tailored travel solutions, from leisure holidays to business trips and group tours. The team aims to provide reliable, efficient, and customer-centered service at every stage of the travel experience. Role Description This is a full-time, on-site Outbound Tour Operator role based in Heliopolis. The Outbound Tour Operator will design, price, and manage travel packages for clients traveling from Egypt to international destinations, including flights, hotels, tours, and transfers. Responsibilities include handling inquiries via phone, email, and messaging platforms; preparing and sending detailed quotations and itineraries; and confirming bookings with airlines, hotels, and overseas suppliers. The role also involves coordinating visa support documentation, maintaining accurate client and booking records, and ensuring all services are delivered as promised. The Outbound Tour Operator will provide pre- and post-trip customer support, resolve issues promptly, and collaborate with colleagues to meet sales and service targets. Qualifications Proven experience in outbound tourism or tour operations, preferably with international destinations and package creation. Strong customer service and client relationship skills, with a professional, solution-focused approach. Good knowledge of global travel destinations, airlines, hotels, and tourism products relevant to outbound travel from Egypt. Proficiency with reservation systems, booking platforms, and standard office software (e.g., Microsoft Office or Google Workspace). Excellent communication skills in English and Arabic, both written and spoken; additional languages are an asset. Strong organizational and time-management abilities, with attention to detail and accuracy in quotations and documentation. Ability to work on-site in Heliopolis, handle multiple bookings simultaneously, and perform effectively under time pressure. Bachelor’s degree in Tourism, Hospitality, Business, or a related field is preferred, or equivalent relevant experience. Willingness to work in a dynamic, client-facing environment and to stay updated on travel trends, regulations, and visa requirements.

Job Overview:<br> As a Tour Operator, you will be responsible for coordinating and organizing tours for customers, ensuring they have an enjoyable and memorable travel experience. You will handle various aspects of tour operations, from designing itineraries and managing bookings to overseeing logistics and providing exceptional customer service. Your role is essential in ensuring the smooth execution of travel packages and client satisfaction.<br> Key Responsibilities:<br> • Tour Planning and Itinerary Development Design and develop customized tour packages for various destinations, including excursions, accommodations, transport, and activities. Ensure tours meet client needs and interests while staying within budget and operational constraints.• Booking and Coordination Handle bookings for tours, transportation, accommodations, and activities in a timely and accurate manner. Confirm reservations, manage cancellations, and handle payment processes. Coordinate with hotels, transport services, tour guides, and other service providers to ensure smooth operations.• Budget Management and Reporting Help manage the budget for each tour, ensuring profitability while maintaining high service standards. Monitor tour costs, expenses, and overall financial performance. Provide feedback and reports to management on tour performance and customer satisfaction. Skills and Qualifications:Educational Requirements:Bachelor’s degree• Experience:Proven experience in tour operations or the travel and hospitality industry (1-3 years). Strong knowledge of popular travel destinations, cultural norms, and tourism services.• Key Skills:Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Customer-focused with the ability to handle customer issues and requests effectively. Knowledge of budgeting and financial management for tours.• Languages:Fluency in Language French Working Conditions:Full-time position Salary and Benefits:Competitive salary based on experience. Plus comm.

Join the Italotel Egypt Tours Team! At Italotel Egypt Tours, we are passionate about showcasing the beauty, history, and culture of Egypt through unforgettable travel experiences. We are currently looking for a dedicated and enthusiastic Tour Leader to join our growing team.<br>What We're Looking For✔️ 1–3 years of experience in the tourism industry.✔️ Excellent command of English (spoken and written) – mandatory.✔️ A second language is a strong advantage (Italian, French, or Spanish).✔️ Excellent communication and guest relations skills.✔️ Strong organizational and coordination abilities.✔️ Professional appearance with a positive, customer-focused attitude.✔️ Ability to work in a dynamic, fast-paced team environment.<br>Your Responsibilities Welcome and assist guests upon arrival and departure at the airport. Coordinate airport transfers and transportation services. Accompany guests during Tours and excursions, ensuring a seamless Travel experience. Liaise with hotels, restaurants, transport providers, guides, and tourism partners. Ensure the smooth execution of itineraries and daily tour operations. Handle guest requests and resolve any issues promptly and professionally. Deliver exceptional hospitality and create memorable experiences for our international travelers. If you're passionate about Tourism, enjoy working with people from different cultures, and are committed to delivering outstanding service, we'd love to hear from you. Apply now by sending your CV and mentioning "Tour Leader" in the subject line. Become part of the Italotel Egypt Tours family and help create unforgettable journeys across Egypt.

Spanish-Speaking Tour Operator & Senior Tour Operator Experience is a must

Company Description Travel Yalla, founded in 2011, is a leading online travel agency recognized across Africa and the Middle East. The company was awarded Africa's Leading Online Travel Agency 2023 and has been named Egypt's Leading Online Travel Agency for three consecutive years. Travel Yalla operates with reputable regional and international credentials, including KSA License 37104308, Egypt License 1943, and IATA No. 90226710. The organization focuses on delivering reliable, high-quality travel services and curated experiences for a diverse customer base.<br>Role Description The Senior Outgoing Tour Operator is a full-time, on-site role based in Cairo, Egypt. This role is responsible for designing and managing international tour packages, including itinerary planning, pricing, and coordination with global suppliers and local partners. The Senior Outgoing Tour Operator handles customer inquiries, prepares customized travel proposals, processes reservations, and ensures smooth travel arrangements from booking to post-trip follow-up. Daily tasks include managing group and individual bookings, negotiating rates, optimizing sales opportunities, and maintaining accurate records in reservation systems. The role also involves collaborating with sales and customer service teams, monitoring market trends, and contributing to promotional campaigns to enhance Travel Yalla’s outgoing travel portfolio.<br>Qualifications<br> Strong experience in Travel & Tourism, including international destination knowledge and tour package creation. Proficiency in organizing Guided Tours and coordinating group itineraries and logistics. Solid background in Reservations, with hands-on experience using booking and GDS systems. Demonstrated Sales skills, with a track record of achieving or exceeding targets in travel services. Excellent Customer Service capabilities, with a focus on problem-solving and traveler satisfaction. Strong communication skills in English; Arabic fluency is highly beneficial. Attention to detail, organizational skills, and the ability to manage multiple bookings and deadlines. Previous experience in a senior or supervisory role within an outgoing tour department is preferred. Relevant diploma or degree in Tourism, Hospitality, Business, or a related field is advantageous.

✈️????Travel Yalla is looking for Senior “Tour Operator “<br>Are you passionate about creating exceptional travel experiences and delivering seamless tour operations?<br>We are looking for an experienced Senior Tour Operator to join our growing team. If you have a strong background in travel operations, excellent supplier management skills, and enjoy working in a dynamic environment, we’d love to hear from you.<br>Key Responsibilities<br>✈️ Plan and manage FIT & Group Tour packages from booking to completion.<br>???? Coordinate flights, hotels, transportation, sightseeing, and other travel services.<br>???? Build and maintain strong relationships with hotels, airlines, DMCs, and travel partners while negotiating competitive rates.<br>???? Prepare travel itineraries, booking confirmations, and all required travel documentation.<br>???? Ensure smooth daily tour operations, resolve operational challenges, and maintain the highest level of customer satisfaction.<br>???? Support the Sales team with destination expertise, customized travel solutions, and competitive pricing.<br>???? Monitor tour profitability, maintain accurate booking records, and contribute to the development of new travel products.<br>What We’re Looking For<br>* Proven experience in Tour Operations within the travel industry.* Strong knowledge of travel destinations and operational processes.* Experience working with airlines, hotels, DMCs, and travel suppliers.* Excellent communication, negotiation, and organizational skills.* Ability to manage multiple bookings while maintaining exceptional attention to detail.* Proficiency in Microsoft Office (Excel, Word & Outlook).* Familiarity with reservation systems is an advantage.* Excellent command of English; additional languages are a plus.<br>Why Join Us?<br>✨ Professional and collaborative work environment.<br>✨ Career development and growth opportunities.<br>✨ Opportunity to work with a passionate team committed to delivering outstanding travel experiences.<br>???? Interested? We’d love to hear from you!<br>Please send your updated CV to madona.raouf@TravelYalla.com with the subject line Senior Tour Operator Application.

Location: SALAH SALEM HELIOPOLISExperience: 2-5 YEARSDepartment: VISA DEPARTMENT<br>Company Description Panda Incentive is an established travel agency specializing in MICE (Meetings, Incentives, Conferences, and Exhibitions) events across Europe, Asia, and Africa. The company provides end-to-end business and leisure travel services, including ticketing, customized tour planning, and event coordination. With strong expertise and global reach, Panda Incentive designs tailor-made solutions that meet the specific needs of corporate and individual clients. The team focuses on delivering seamless, memorable, and successful travel and event experiences. Joining Panda Incentive offers exposure to international travel operations and a dynamic, service-oriented environment.<br>Role Description The Tourism Visa Specialist is a full-time, on-site role based in Egypt. This role is responsible for managing visa processes for leisure and corporate travelers, including document collection, application preparation, and coordination with embassies, consulates, and visa centers. The specialist provides clear guidance to clients on visa requirements, timelines, and procedures, and follows up on application status to ensure timely approvals. Daily tasks include handling client inquiries, maintaining accurate records, working closely with ticketing and tour planning teams, and resolving issues related to visa applications. The role also involves staying updated on changing visa regulations, building relationships with relevant authorities, and supporting overall travel operations to ensure a smooth customer experience.<br>Qualifications Candidates should possess strong Communication skills to handle client inquiries, explain visa requirements, and manage expectations professionally. Candidates should possess Travel & Tourism knowledge, including familiarity with international destinations, visa regulations, and basic travel documentation processes.. Candidates should possess strong attention to detail, organizational skills, and the ability to manage multiple cases and deadlines simultaneously. Candidates should possess proficiency in MS Office and basic digital tools for documentation, tracking, and communication. Relevant experience in a travel agency, tour operator, or visa processing environment is preferred. Ability to work on-site in Egypt, collaborate within a team, and adapt to changing regulations and client needs.

Job Summary:We are looking for an experienced Hotel Reservation Agent to join our team. The ideal candidate should have a strong background in hotel reservations within the tourism industry and be able to manage bookings efficiently while maintaining excellent communication with hotels, suppliers, and clients. Key Responsibilities:Handle hotel reservations and booking requests accurately and efficiently. Coordinate with hotels and suppliers to confirm reservations and availability. Follow up on booking confirmations, modifications, and cancellations. Ensure reservation details are updated accurately in the system. Communicate with internal teams to ensure smooth reservation operations. Resolve reservation-related issues in a timely and professional manner. Maintain high standards of customer service and operational accuracy. Requirements:Bachelor's degree. Minimum 3 years of experience in Hotel Reservations. Previous experience in the Tourism Industry is required. Good knowledge of hotel booking procedures and reservation systems. Good command of English (written and spoken). Strong communication and organizational skills. Ability to work under pressure and manage multiple bookings simultaneously. Proficiency in Microsoft Office applications. Preferred:Experience working with travel agencies or Destination Management Companies (DMCs). Familiarity with hotel reservation platforms and tourism systems. Strong attention to detail and problem-solving skills.

About Rimo Tours Group<br>Rimo Tours Group is a leading travel & transport company, expanding its B2B distribution arm through Rimo Global. We serve travel agencies and corporate partners with multi-product inventory, including hotels, transportation, and activities. We are currently hiring a Hotel Operations Executive to manage daily hotel bookings, confirmations, stop sales, and system updates to ensure smooth and accurate delivery for our B2B partners.<br>Role Summary You will be responsible for handling hotel reservations end-to-end: securing confirmation numbers, updating statuses on the system, following up on stop sales & availability changes, and ensuring accurate documentation and communication with suppliers and internal teams.<br>Key Responsibilities Handle hotel bookings and secure confirmation numbers Follow up with hotels and supplier channels on availability and urgent cases Monitor and update stop sales, release periods, and booking cut-offs Upload and update booking confirmations on the system accurately Coordinate with Contracting & Loading teams to resolve rate/availability discrepancies Maintain clear records for all communications and booking status updates Support escalation handling for overbookings, last-minute changes, and special requests Ensure operational SLAs and response times are met<br>Requirements Minimum 1 year experience in hotel operations(Hotels, B2B systems, wholesalers/bedbanks, or travel agencies experience is required) Previous exposure to platforms like Web Beds / Hotelbeds / Rate Hawk / TBO / Rezlive (preferred) Strong understanding of hotel operations terms:confirmation, stop sale, allotment, release, cancellation policies Excellent English (written & spoken) Strong attention to detail and fast follow-up discipline Comfortable working with systems and daily operational reporting Ability to work under pressure and handle urgent booking volumes<br>Nice to Have Experience handling multi-destination booking flows Basic Excel/Google Sheets proficiency Familiarity with B2B hotel distribution logic

Senior Spanish-Speaking Tour Operator At least 5 years experience is a ***MUST***

Company Description ZORO MISR (Zoromisr) is the world’s first fully integrated digital tourism platform, offering travelers unique, personalized, and memorable experiences and services. The company specializes in Egyptian tourism and travel booking, covering excursions, activities, transportation arrangements, and car rentals. A dedicated team of local guides and tourism representatives is available 24/7 to support travelers and enhance every stage of their journey. ZORO MISR focuses on delivering high-quality service, local expertise, and seamless digital solutions to optimize the travel experience from start to finish.<br>Role Description The Tourism Manager is a full-time, on-site role based in Cairo, Egypt. This role oversees daily tourism operations, including coordinating guided tours, managing booking schedules, and ensuring smooth delivery of travel services such as excursions, activities, and transportation. The Tourism Manager collaborates closely with local guides and tourism representatives to maintain service quality, respond to traveler inquiries, and resolve issues in a timely and professional manner. Responsibilities include developing and executing tourism marketing initiatives, monitoring customer feedback, and identifying opportunities to improve traveler experiences and offerings. The role also involves building partnerships with local service providers, maintaining accurate records and reports, and aligning operations with company standards and goals.<br>Qualifications<br> Candidates should possess skills in Tourism Management and Tourism, with experience overseeing travel operations and coordinating services. Candidates should possess strong Guided Tours skills, including planning itineraries, coordinating local guides, and ensuring safe, engaging experiences for travelers. Candidates should possess excellent Customer Service skills, with the ability to communicate clearly, handle inquiries, and manage complaints with professionalism. Candidates should possess Tourism Marketing skills, including promoting travel experiences, collaborating on digital campaigns, and understanding market trends. Additional beneficial qualifications include fluency in English and Arabic, strong organizational and time management abilities, and proficiency with digital booking and CRM systems. Relevant academic background in Tourism, Hospitality Management, Business, or a related field, and prior experience in the tourism or travel industry in Egypt are highly advantageous.