Security Officer Jobs in Egypt

Job Title: Food Safety & Hygiene Officer Company: RYZE Sporting Club Location: Hyde Park Compound - New Cairo Job Type: Full-time<br>About the role:<br>RYZE Sporting Club is seeking a Food Safety & Hygiene Officer to oversee and implement all food safety and hygiene protocols across our F&B operations. The ideal candidate will ensure compliance with local and international food safety standards while fostering a culture of hygiene excellence within the team. Key Responsibilities:<br><br>Implement and monitor food safety and hygiene policies in line with HACCP and ISO standards. Conduct regular inspections, audits, and hygiene training sessions for all F&B staff. Maintain accurate documentation and ensure compliance with regulatory requirements. Supervise pest control, waste management, and cleaning schedules. Coordinate with the kitchen and operations teams to ensure best hygiene practices are maintained daily.<br>Qualifications:<br>Bachelor’s degree in Food Science, Public Health, or a related field. Minimum 2 years of experience in food safety, hygiene, or quality assurance (hospitality or sports club experience preferred). Strong understanding of HACCP, ISO 22000, and local food safety regulations. Excellent organizational, leadership, and communication skills.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Identify training requirements for Food Safety System and support planning, realize trainings.</li> <li>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</li> <li>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</li> <li>Within Food Safety System provide that: <ul> <li>Lead periodic control, monitoring and validation processes according to related plan and procedures.</li> <li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets etc.</li> <li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities etc.</li> <li>Take samples from foods, drinking water, potable water, surfaces which are touching with foods, personnel hands, raw materials for microbiological and/or in case of necessary other laboratory analysis. Comment on analysis results appropriately.</li> <li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li> <li>Realize following representative samples from kitchens.</li> <li>Give trainings to spot and grouped personnel.</li> <li>Follow legal regulations and standards related with Food Safety System.</li> <li>Check nonconforming products which appear within Food Safety System and report.</li> <li>Lead continuance of process in case of any emergency case, recall etc. within related procedures, follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere to the process in case of necessary situations.</li> </ul> </li> <li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li> <li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide taking necessary actions and information flow between each process owner.</li> <li>Help lead relationships with auditors who are coming from tour operators or during external food safety audits.</li> <li>Be available at the facility during the audits which are realized by tour operators.</li> <li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li> <li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish substructure of the system, assist for continuous improvement of the system.</li> <li>Support to make ready reports and statistical data related to Food Safety.</li> <li>Implement the duties which are given by manager.</li> <li>Refer to Quality Manager for leading all works, work together by getting across and provide fully and effective information flows to the group of quality system management.</li> <li>Report diagnosis after finalizing works and analysis by making into statistical data to related departments and Quality Manager.</li> <li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is coming from foods.</li> <li>Attend seminars, make searches in order to increase his/her knowledge and experience. Improve continuously. Follow occupational publications and trends.</li> <li>Work and work with someone in order to improve facility image, stuck in guests’ mind and provide guest satisfaction and faith.</li> <li>Responsible to Quality Manager.</li> <li>Responsible for working all kitchens and stewarding department in accordance with hygiene rules.</li> <li>Cooperate with all chefs of kitchen and stewarding departments.</li> <li>Support his/her manager by making manager’s works easy and providing continuous improvement.</li> <li>Look after all operational equipment and materials and care.</li> <li>Provide appearance of uniforms, daily hygiene and personal hygiene according to standards all the time.</li> <li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li> <li>Have all information about hotel services and qualities such as areas, activities etc.</li> <li>Inform department manager in case of any accident, problem, and suspicious situation.</li> <li>Predict that all activities and to be purchased all equipment and belongings may create disease for the environment, join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. Provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</li> <li>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li> <li>Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: 4-year bachelor's degree from veterinary or equal faculty.</li> <li>Experience: At least 2 years of work experience.</li> <li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li> <li>Courses and training: Have theoretical training or experience in rules and legislation within job.</li> <li>Computer literacy: MS Office applications.</li> <li>Skills: Good representation, good communication skills, ability to create systems, interrogative, leadership, problem-solving in times of crisis, excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving.</li> </ul></p><p></p>

<p>Reporting to the Quality Manager, the Quality officer has various responsibilities to ensure that the overall quality objectives in the specified scope are achieved including maintaining documentation, performing assessments and trending using QC data as input, conducting audits, maintaining, and implementing monitoring plans, reporting on performance, managing CAPAs, and addressing consumer complaints and internal non-conformities. The QA Officer also plays a key role in implementing new quality management and regulatory standards and processes, participating in networks for knowledge sharing, and providing support to the Quality function in compliance assessments and training.</p><p>JOB CONTEXT</p><p>The Quality officer is positioned in the Quality department reporting to the Quality Manager. The level of the role relates to place in the organisation and scope (being more administrative and working along protocols up to being the delegate for the Quality manager with significant seniority in specific Quality areas). The officer is an expert in Quality Management and Feed/Food Safety &amp; Quality with good communication and training skills.</p><p>KEY ACCOUNTABILITIES</p><p>The activities below are done autonomously or under close supervision of the quality manager (being the line manager) depending on the seniority of the position. The Quality manager is accountable.</p><p>Quality Management</p><ul><li>Ensure up to date quality management system (procedures and instructions) in line with Nutrace, relevant legislations, (certification) norms and/or customer demands.</li><li>Prepare yearly management review.</li><li>Maintain incident/crisis contact list.</li><li>Monitor status of quality plan, recommend actions when lagging and ensure follow up.</li><li>Provide training and education to employees on food and feed safety practices, including Good Manufacturing Practices (GMPs), Hazard Analysis and Critical Control Points (HACCP), and other relevant food safety programs.</li><li>Key user for one or more IT solutions used to manage the quality processes.</li><li>Participate in HACCP team.</li><li>Depute for Quality Manager</li></ul><p>Quality Performance</p><ul><li>Perform ingredient and supplier assessments and keep corresponding documentation up to date.</li><li>Perform self-assessments to identify gaps with NBSF, Nutrace, Certification schemes and customer requirements and support closure of gaps.</li><li>Execute and/or coordinate internal and/or external audits and initiate and monitor progress of corrective actions in case of deviations.</li><li>Perform hygiene rounds and work with production on hygiene, QC controls and 5S.</li><li>Prepare quality performance reports, analyse results and advise on follow up.</li><li>Prepare and support customer, GIA, Nutrace and customer audits, and follow up of non-conformities and recommendations.</li><li>Assist with the development and implementation of sampling plans and analytical methods to ensure that products and raw materials are sampled and analyzed appropriately.</li><li>Lead or support T&amp;T tests and dummy recalls</li><li>Take admin role in case of incidents and crisis.</li><li>Investigate customer complaints and quality issues, working closely with other departments to identify root causes and implement corrective actions.</li><li>Participate in improvement projects.</li></ul><p>Quality Control and analytical services</p><ul><li>Define the monitoring plans for incoming and manufactured goods and ensure correct execution. Support operations in in-process controls, in accordance with the organization guidelines and relevant standards and schemes.</li><li>Analyse QC and Quality data to identify trends and risks and develop and implement corrective and preventive actions as necessary.</li><li>Assure all analytical services are provided in time and with the required quality.</li></ul><p>Regulatory Affairs and Product Registrations (when in scope)</p><ul><li>Support in maintenance of permits from the local authorities.</li><li>Support in development of product registration dossier (as producing OpCo or as selling OpCo gathering all information, checking correctness.</li><li>Ensure changes in regulation are reviewed and necessary actions are taken.</li><li>Support or lead preparation and execution of inspections from authorities.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The officer is an expert in Quality Management and Feed/Food Safety &amp; Quality with good communication and training skills.</p>

We are currently supporting a confidential executive search for a Chief Financial Officer (CFO) to lead the finance agenda in Egypt for a leading multinational organization with 35,000+ employees across multiple countries.<br>This is a highly senior executive leadership position, responsible for providing strategic financial leadership across the Egypt business and partnering with the CEO, executive leadership team and key stakeholders to drive sustainable growth, profitability and long-term value creation. The CFO will oversee the overall finance function and play a critical role in shaping business strategy, financial performance, governance, transformation and investment decisions across the organization.<br>Key Responsibilities<br>Lead the overall Finance function in Egypt, providing strategic direction and executive leadership. Act as a key strategic partner to the CEO and Executive Leadership Team, contributing to enterprise-wide business decisions. Provide oversight of financial performance across the organization, including P&L, cash flow, balance sheet and working capital. Lead the annual budgeting, forecasting and long-term financial planning processes. Drive financial strategy in alignment with the organization's overall business and growth objectives. Provide the Executive Leadership Team and Board / relevant governance bodies with clear, insightful and actionable financial analysis. Oversee FP&A, Controllership, Accounting, Tax, Treasury, Financial Reporting and Finance Operations. Establish strong financial governance, controls, risk management and compliance frameworks. Lead financial transformation and drive improvements in finance effectiveness, efficiency and digitalization. Evaluate major investments, business cases, commercial opportunities and strategic initiatives. Partner with business leaders across multiple verticals and functions to improve profitability, productivity and financial performance. Drive working capital optimization, cash management and capital allocation. Ensure accurate, timely and compliant financial reporting in accordance with applicable standards and regulations. Manage relationships with external auditors, financial institutions, regulators and other key external stakeholders. Build, lead and develop a high-performing finance leadership team. Champion a culture of accountability, commercial thinking, performance and continuous improvement across the finance organization. Identify financial risks and opportunities and provide proactive recommendations to senior leadership.<br>Ideal Profile18+ years of progressive finance experience, with significant experience in senior finance leadership positions. Proven experience as a CFO, Finance Director or equivalent enterprise-level finance leader within a large multinational, regional or complex organization. Strong track record of leading finance across multiple business units, verticals or complex operating environments. Extensive experience across P&L management, FP&A, accounting, controllership, treasury, tax, governance and financial strategy. Strong commercial and strategic acumen with the ability to connect financial performance to broader business strategy. Proven experience partnering with CEOs, Boards, Executive Committees and senior business leadership. Strong track record in business transformation, finance transformation and organizational change. Deep understanding of financial governance, risk management, compliance and internal controls. Strong experience in driving profitability, cash generation, cost optimization and sustainable growth. Excellent leadership capabilities with experience building and developing large, high-performing finance organizations. Strong communication, influencing and stakeholder management skills at executive level. Experience operating within a multinational and/or multi-country environment is highly preferred. Professional finance qualification such as CA, ACCA, CPA, CMA or equivalent is highly preferred. Location Cairo, Egypt<br>Confidentiality:Due to the highly confidential nature and seniority of this executive search, further details regarding the organization, business structure and scope of the position will be shared directly with shortlisted candidates.

We are currently supporting a confidential executive search for a Chief Financial Officer (CFO) to lead the finance agenda in Egypt for a leading multinational organization with 35,000+ employees across multiple countries.<br>This is a highly senior executive leadership position, responsible for providing strategic financial leadership across the Egypt business and partnering with the CEO, executive leadership team and key stakeholders to drive sustainable growth, profitability and long-term value creation. The CFO will oversee the overall finance function and play a critical role in shaping business strategy, financial performance, governance, transformation and investment decisions across the organization.<br>Key Responsibilities<br>Lead the overall Finance function in Egypt, providing strategic direction and executive leadership. Act as a key strategic partner to the CEO and Executive Leadership Team, contributing to enterprise-wide business decisions. Provide oversight of financial performance across the organization, including P&L, cash flow, balance sheet and working capital. Lead the annual budgeting, forecasting and long-term financial planning processes. Drive financial strategy in alignment with the organization's overall business and growth objectives. Provide the Executive Leadership Team and Board / relevant governance bodies with clear, insightful and actionable financial analysis. Oversee FP&A, Controllership, Accounting, Tax, Treasury, Financial Reporting and Finance Operations. Establish strong financial governance, controls, risk management and compliance frameworks. Lead financial transformation and drive improvements in finance effectiveness, efficiency and digitalization. Evaluate major investments, business cases, commercial opportunities and strategic initiatives. Partner with business leaders across multiple verticals and functions to improve profitability, productivity and financial performance. Drive working capital optimization, cash management and capital allocation. Ensure accurate, timely and compliant financial reporting in accordance with applicable standards and regulations. Manage relationships with external auditors, financial institutions, regulators and other key external stakeholders. Build, lead and develop a high-performing finance leadership team. Champion a culture of accountability, commercial thinking, performance and continuous improvement across the finance organization. Identify financial risks and opportunities and provide proactive recommendations to senior leadership.<br>Ideal Profile18+ years of progressive finance experience, with significant experience in senior finance leadership positions. Proven experience as a CFO, Finance Director or equivalent enterprise-level finance leader within a large multinational, regional or complex organization. Strong track record of leading finance across multiple business units, verticals or complex operating environments. Extensive experience across P&L management, FP&A, accounting, controllership, treasury, tax, governance and financial strategy. Strong commercial and strategic acumen with the ability to connect financial performance to broader business strategy. Proven experience partnering with CEOs, Boards, Executive Committees and senior business leadership. Strong track record in business transformation, finance transformation and organizational change. Deep understanding of financial governance, risk management, compliance and internal controls. Strong experience in driving profitability, cash generation, cost optimization and sustainable growth. Excellent leadership capabilities with experience building and developing large, high-performing finance organizations. Strong communication, influencing and stakeholder management skills at executive level. Experience operating within a multinational and/or multi-country environment is highly preferred. Professional finance qualification such as CA, ACCA, CPA, CMA or equivalent is highly preferred. Location Cairo, Egypt<br>Confidentiality:Due to the highly confidential nature and seniority of this executive search, further details regarding the organization, business structure and scope of the position will be shared directly with shortlisted candidates.

We are currently supporting a confidential executive search for a Chief Financial Officer (CFO) to lead the finance agenda in Egypt for a leading multinational organization with 35,000+ employees across multiple countries.<br>This is a highly senior executive leadership position, responsible for providing strategic financial leadership across the Egypt business and partnering with the CEO, executive leadership team and key stakeholders to drive sustainable growth, profitability and long-term value creation. The CFO will oversee the overall finance function and play a critical role in shaping business strategy, financial performance, governance, transformation and investment decisions across the organization.<br>Key Responsibilities<br>Lead the overall Finance function in Egypt, providing strategic direction and executive leadership. Act as a key strategic partner to the CEO and Executive Leadership Team, contributing to enterprise-wide business decisions. Provide oversight of financial performance across the organization, including P&L, cash flow, balance sheet and working capital. Lead the annual budgeting, forecasting and long-term financial planning processes. Drive financial strategy in alignment with the organization's overall business and growth objectives. Provide the Executive Leadership Team and Board / relevant governance bodies with clear, insightful and actionable financial analysis. Oversee FP&A, Controllership, Accounting, Tax, Treasury, Financial Reporting and Finance Operations. Establish strong financial governance, controls, risk management and compliance frameworks. Lead financial transformation and drive improvements in finance effectiveness, efficiency and digitalization. Evaluate major investments, business cases, commercial opportunities and strategic initiatives. Partner with business leaders across multiple verticals and functions to improve profitability, productivity and financial performance. Drive working capital optimization, cash management and capital allocation. Ensure accurate, timely and compliant financial reporting in accordance with applicable standards and regulations. Manage relationships with external auditors, financial institutions, regulators and other key external stakeholders. Build, lead and develop a high-performing finance leadership team. Champion a culture of accountability, commercial thinking, performance and continuous improvement across the finance organization. Identify financial risks and opportunities and provide proactive recommendations to senior leadership.<br>Ideal Profile18+ years of progressive finance experience, with significant experience in senior finance leadership positions. Proven experience as a CFO, Finance Director or equivalent enterprise-level finance leader within a large multinational, regional or complex organization. Strong track record of leading finance across multiple business units, verticals or complex operating environments. Extensive experience across P&L management, FP&A, accounting, controllership, treasury, tax, governance and financial strategy. Strong commercial and strategic acumen with the ability to connect financial performance to broader business strategy. Proven experience partnering with CEOs, Boards, Executive Committees and senior business leadership. Strong track record in business transformation, finance transformation and organizational change. Deep understanding of financial governance, risk management, compliance and internal controls. Strong experience in driving profitability, cash generation, cost optimization and sustainable growth. Excellent leadership capabilities with experience building and developing large, high-performing finance organizations. Strong communication, influencing and stakeholder management skills at executive level. Experience operating within a multinational and/or multi-country environment is highly preferred. Professional finance qualification such as CA, ACCA, CPA, CMA or equivalent is highly preferred. Location Cairo, Egypt<br>Confidentiality:Due to the highly confidential nature and seniority of this executive search, further details regarding the organization, business structure and scope of the position will be shared directly with shortlisted candidates.

Accountabilities:Conducts visits to the branches to check service quality and customer satisfaction to ensure service excellence and raise customer experience. Prepares monthly reports showing Service gaps and customer pain touch points across different bank channel. Increases Branch Staff Awareness on Basic service standards and default manners. Reports any look and feel negative feedbacks through customer’s interviews to concerned parties e.g. premises, general admin, Branch Quality Managers. Performs mystery shopping exercise on branches, Call Center and Direct Sales Unit on frequent basis. Initiates and suggests new service enhancement ideas. Reviews all Banks’ customer related procedures and ensure Customer Centric approach is being followed Reviews Service Quality Controls on pre-set standards and aiming at customer satisfaction And any other assigned tasks.<br>Minimum Qualifications: University/College Degree in Finance, Economics OR any relevant discipline Experience: Officer 2+ Years of operations / Customer service<br>Job specific Skills:Customer Service Skills Awareness of bank’s product and different bank channels procedures. Team work skills Good Analytical & judgment skills<br>Generic Skills Good communication and interpersonal skills Excellent command of English language. Strong computer skills

We Are Hiring! – HR & Admin Officer<br>Location: Tagamoa El Khames, New Cairo Egypt<br>We are looking for a HR & Admin Officer to join our team in Cairo Office. <br>Key Responsibilities:* Oversee the day-to-day attendance of employees and submit attendance reports to the Head Office.* Manage and monitor office petty cash and related expenses.* Prepare and handle daily email and letter correspondence between Engineers and the Head Office.* Coordinate and follow up on IT troubleshooting requests with the IT Engineer.* Provide general HR and administrative support to the office and employees.* Maintain proper records and ensure smooth day-to-day office administration.<br>If you are organized, responsible, proactive, and have good communication skills, we would like to hear from you!<br>???? Interested candidates may send their CV to: hr@poeconsultants.com<br>Join our team and grow with us!

Reports to: Senior HR Business Partner<br>Role Purpose:The officer will serve as the operational HR focal point for designated areas and grants, executing end-to-end recruitment, organizational structure updates, and employee cycle transactions in alignment with University policies.<br>Core Responsibilities: Organizational Design and Systems Management: Maintain and update the physical and digital organizational structures of all offices and newly funded grants within the assigned areas Recruitment and Talent Acquisition: Execute the full-cycle operational recruitment process to meet the staffing needs of regular departments and externally funded grant programs Performance Management and Area Support: Act as the dedicated HR liaison to handle field inquiries and provide direct technical support during the institutional performance appraisal cycle Records Governance and Reporting: Establish and maintain a secure, efficient historical and current filing system for area personnel and structural records General Administrative Support: Perform other administrative duties as required<br>Qualifications and Skills:Education and Experience: Bachelor’s degree required; HR Diploma is an asset Minimum of eight years of experience, including at least three years operating within a multicultural environment with a strong emphasis on core HR operations Experience in university or large institutions is preferred<br>Technical Skills: Language and System Proficiency: Excellent command of English and Arabic languages Proficient with MS Office, e.g. Word, Excel, Visio, and Power Point, and experience working with a known HCM system, e.g. SAP or Success Factors Core Attributes: Detail-oriented, dependable, and trustworthy Possesses initiative thinking, a customer service orientation, and strong analytical skills Interpersonal and Communication: Strong communication, presentation, and problem-solving skills Ability to maintain excellent teamwork spirit Organizational Management: Ability to organize and prioritize workflow Proven ability to manage and complete multiple tasks within deadlines<br> This position is open until August 20, 2026<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted. <br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply." <br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

KEY ACCOUNTABILITIES<br>Assess the efficiency of the system based on the production and use of control indicators, and ensures, where necessary, that corrective actions are implemented. Perform a regulatory watch on best practices in terms of compliance offsite controls and onsite visits along with making suggestions to improve or enrich the current control system. Contributes - jointly with the Compliance Standards and Methods Officer - to the maintenance of the operational risk mapping for his/her scope of activity, especially by including the deficiencies and operational losses observed. Design/update controls to meet all regulatory and internal requirements taking into consideration the Risk Mapping assessment. Coordinate with all concerned departments to ensure timely reporting of control assessment in accordance with the bank procedure and Group standard. Prepare weekly/Monthly /quarterly assessments reports to the team Head for progress with regards to the control results and weakness identified. Update the RCM with the new controls and identify the KRI. The designated officer for handling the staff monitoring transactions is responsible for viewing all the alerts on time and report suspicious cases to the Team Head and CMAT Head Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Follow the day-to-day operations related to own jobs in the department and prepare requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs.<br>Qualifications & Experience: <br>Bachelor’s degree in commerce, business administration or any related discipline For Officer: Min of 0-3 years of experience in the banking sector For Sr. Officer: Min of 3 – 5 years of experience in the banking sector Sufficient banking experience in different fields. Certified in Compliance international certificates. In-depth knowledge of Banking Laws & Regulations

????Responsibilities:Collecting monthly due payments from individual cardholders. Processing collected amounts via POS machines at the company’s headquarters on the system for the Legal Affairs, Collection, and Corporate Clients departments. Following up with clients in case of failed deductions to determine the reason (e.g., insufficient funds or credit card change). Updating credit card details for installment deductions from individual cardholders and obtaining the necessary authorizations. Submitting a monthly collection report.<br>????Job Requirements:Bachelor’s Degree.(1 : 3) Years of working experience. Excellent knowledge of MS Office.<br>????Benefits:Premium Card Employee Profit Share. Social & Medical Insurance Training Plan A fast-paced, high-performing team. Life Insurance Rewards & Recognitions Learning & Development opportunities.

Behind every long-term client relationship is someone making sure nothing falls through the cracks. That's the role we're hiring for.<br>Client Relations Officer<br> New Cairo/Full-Time<br>About the Role: As Client Relations Officer, you'll be the primary point of contact for clients from their first inquiry through the life of their matter. You'll work closely with attorneys and support staff to ensure every client interaction reflects the firm's standards of professionalism, responsiveness, and care.<br>Key Responsibilities:- Serve as the main point of contact for client inquiries and requests- Build and maintain strong, long-term relationships with clients- Address and resolve client concerns in a professional and timely manner- Coordinate with internal departments to meet client needs- Maintain detailed records of client interactions and follow-ups- Monitor client satisfaction and proactively identify improvement opportunities- Prepare reports on client feedback and account status- Maintain a strong knowledge of the firm's practice areas and services- Maintain detailed records of client interactions and follow-ups.<br> What We're Looking For:- Bachelor's degree- From 1 to 3 years of experience in client services, customer relations, or a similar client-facing role - Advanced level of English proficiency, along with fluency in Arabic (written and spoken).- Female candidates are preferred for this role.- Excellent verbal and written communication skills- Strong organizational skills and attention to detail- Ability to handle sensitive and confidential information with discretion- A warm, patient, and professional manner.<br>What We Offer: - Competitive salary based on experience - Professional development opportunities - A collaborative, supportive team environment<br><br>Please apply via this post or send your CV to: contact@northfolkeg.com, with the job title in the email subject line.

مطلوب للتعيين فورًا – مسؤول مبيعات خارجية<br>&nbsp;مكان العمل: القاهرة الكبرى<br>&nbsp;المقابلات في مقر الشركة بالمعادي<br>&nbsp;InstaBusiness Sales<br><br>طبيعة الشغل:<br>مندوب مبيعات خارجية لبيع حلول وخطوط بيزنس، واستهداف:<br>الشركات الصغيرة والمتوسطة<br>سلاسل الصيدليات<br>سلاسل السوبر ماركت<br>العيادات<br>الشركات اللي عدد موظفينها من 10 لـ 50 موظف<br><br>المتطلبات:<br>يشترط خبرة سيلز<br>يفضل خبرة من 3 لـ 5 سنين<br>مؤهل عالي<br>يشترط اللباقة وحسن المظهر<br>الحد الأقصى للسن 33 سنة<br><br>الباكدج:<br>المرتب: 15,000 جنيه + 1,000 بونص<br>ثابت: 7,500 جنيه<br>متغير: 7,500 جنيه<br>بونص عند تحقيق التارجت<br>أول شهر دخل مضمون 15,000 جنيه<br>عمولات قوية جدًا توصل لـ 500% من التارجت<br>خط بيزنس عليه 18,000 وحدة و30 جيجا إنترنت<br>اجازات إسبوعية جمعة وسبت<br>تأمين طبي بعد 3 شهور<br>تأمين اجتماعي من أول يوم

مطلوب للتعيين فورًا &ndash; مسؤول مبيعات خارجية مكان العمل: القاهرة الكبرى المقابلات في مقر الشركة بالمعادي InstaBusiness Salesطبيعة الشغل:مندوب مبيعات خارجية لبيع حلول وخطوط بيزنس، واستهداف:الشركات الصغيرة والمتوسطةسلاسل الصيدلياتسلاسل السوبر ماركتالعياداتالشركات اللي عدد موظفينها من 10 لـ 50 موظفالمتطلبات:يشترط خبرة سيلزيفضل خبرة من 3 لـ 5 سنينمؤهل عالييشترط اللباقة وحسن المظهرالحد الأقصى للسن 33 سنةالباكدج:المرتب: 15,000 جنيه + 1,000 بونصثابت: 7,500 جنيهمتغير: 7,500 جنيهبونص عند تحقيق التارجتأول شهر دخل مضمون 15,000 جنيهعمولات قوية جدًا توصل لـ 500% من التارجتخط بيزنس عليه 18,000 وحدة و30 جيجا إنترنتاجازات إسبوعية جمعة وسبتتأمين طبي بعد 3 شهورتأمين اجتماعي من أول يوم<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 200</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي، ساعات إضافية</li></ul>

Education: University degree in Business Administration from a reputable university. Experience: (Officer): Minimum 1 year experience in Retail Banking and sales. Experience: (Team Leader): Minimum 5-year experience in Retail Banking and sales. Good in English Total knowledge of bank’s products & services. Marketing & selling skills. Computer & different system applications skills. Flexibility & amiability. Capability to contact and deal with customers. Ability to focus on the details.

<p>We're looking for a Finance Operations Officer with a focus on Revenue Assurance to join our team. In this role, you'll be responsible for safeguarding our revenue streams by ensuring the accuracy and integrity of all finance processes related to revenue-generating activities. You'll play a key part in identifying and preventing revenue leakage, implementing robust controls, and contributing to the overall financial health of our organization.</p><p><strong>Desired Candidate Profile</strong></p><p>To excel in this role, you should possess:</p><ul><li><strong>Education:</strong> A bachelor s degree in finance, Accounting, or a related field.</li><li><strong>Experience:</strong><ul><li>1-2 years of experience in the accounting field.</li><li>Prior experience in handling B2C, B2B, revenue assurance, and reporting is essential.</li></ul></li><li><strong>Technical Proficiency:</strong><ul><li>Experience with SAP or any other ERP system is a must.</li><li>Proficiency in MS applications (e.g., Excel, Word, Outlook) is also required.</li></ul></li><li><strong>Industry Knowledge (Preferred):</strong><ul><li>A Travel &amp; Tourism industry background is preferred.</li><li>An intermediate understanding of the travel, tourism, &amp; hospitality landscape in the region is beneficial.</li></ul></li><li><strong>Skills &amp; Attributes:</strong><ul><li>Strong relationship management, negotiation, quantitative, and analytical skills.</li><li>Good ability to manage teams (even if not direct reports, implies strong coordination).</li><li>Fluent in written and spoken English.</li></ul></li></ul>

<p><strong>People Experience Centre Manager – Egypt</strong></p><p><br></p><p>We are currently supporting a confidential search for a <strong>People Experience Centre Manager</strong> within a leading multinational organization with 4<strong>5,000+ employees across multiple countries</strong>.</p><p>This is a key management position within the organization’s <strong>Shared Services Center in Egypt</strong>, responsible for leading the Tier 1 People Experience / Contact Centre function and ensuring a high-quality, consistent employee experience across multiple service channels.</p><p><br></p><p>The role will lead a team of <strong>12 Contact Centre / People Advisors</strong>, overseeing high-volume employee interactions across voice, email, chat and digital channels, while driving service excellence, operational efficiency, self-service adoption and continuous improvement.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead the day-to-day <strong>Tier 1 People Experience Centre / Contact Centre operations</strong> across multiple service channels.</li><li>Manage high-volume employee interactions across <strong>voice, email, chat and digital channels</strong>.</li><li>Drive high <strong>First Contact Resolution (FCR)</strong> and minimize unnecessary escalations to Tier 2.</li><li>Monitor service levels, queue performance, response times, contact volumes and operational capacity.</li><li>Lead workforce planning, forecasting, scheduling and resource optimization to meet employee demand.</li><li>Drive productivity, schedule adherence and efficient utilization of the team.</li><li>Establish and maintain strong <strong>quality assurance and service standards</strong>, including regular monitoring, coaching and calibration.</li><li>Ensure advisors consistently follow SOPs, scripts, policies and knowledge articles.</li><li>Promote effective use of knowledge management tools and drive employee self-service adoption.</li><li>Monitor and improve employee experience through <strong>CSAT, NPS, CES and other service metrics</strong>.</li><li>Manage employee complaints, escalations and service recovery activities.</li><li>Drive adoption of <strong>self-service tools, automation, virtual / AI agents and digital solutions</strong> to improve service delivery.</li><li>Identify opportunities to reduce contact volumes through automation, knowledge enhancement and process improvements.</li><li>Partner with HR Operations, HR Technology and other People Services teams to continuously improve the employee experience.</li><li>Lead, coach and develop a team of People / Contact Centre Advisors.</li><li>Drive performance management, engagement, capability building and service excellence across the team.</li></ul><p><br></p><p>Ideal Profile</p><ul><li><strong>6–8+ years of experience</strong> in HR Operations, People Services, Contact Centre, Customer Experience or a related service delivery environment.</li><li>Proven experience leading <strong>high-volume contact centre or shared services operations</strong>.</li><li>Previous experience within a <strong>Shared Services Center / Global Business Services / HR Operations environment</strong> is highly preferred.</li><li>Strong experience managing frontline teams and service delivery operations.</li><li>Strong understanding of <strong>contact centre KPIs</strong>, including FCR, AHT, SLA, CSAT, NPS, abandonment rate and productivity.</li><li>Experience with workforce management, forecasting, scheduling and capacity planning.</li><li>Strong customer / employee experience mindset with a focus on service quality.</li><li>Experience driving process improvement, automation and <strong>digital / AI adoption</strong> is highly preferred.</li><li>Strong knowledge of case management, knowledge management and HR service delivery platforms.</li><li>Experience with <strong>SAP SuccessFactors or other HRIS platforms</strong> is an advantage.</li><li>Excellent stakeholder management and communication skills.</li><li>Strong analytical, problem-solving and decision-making capabilities.</li><li>Proven ability to coach, develop and motivate frontline teams.</li></ul><p><br></p><p>Location</p><p>Cairo, Egypt</p><p><br></p><p><strong>Confidentiality:</strong></p><p>Due to the confidential nature of the search, further details about the organization and its People Services / Shared Services Center structure will be shared with shortlisted candidates.</p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong><br>Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi’s first fintech unicorn. Tamara’s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.<br><strong>About the Role</strong><br>We are looking for a People Business Partner to act as a trusted advisor to managers and team leads on all people-related matters. This position sits at the intersection of business strategy and people strategy. You will partner with Managers to understand their team dynamics, talent gaps, and organizational challenges, and translate those into practical HR solutions that drive performance and engagement.<br>This is an ideal role for a junior-to-mid-level HR professional who has built a solid generalist foundation and is ready to step into a more business-facing capacity. You will work closely with the broader People team, including People Operations and Employee Relations, but your primary focus will be on coaching, supporting talent and performance cycles, enabling organizational effectiveness, and ensuring that people initiatives are aligned with business objectives. A working knowledge of Saudi labor law is expected.<br><strong>Responsibilities</strong><br>•&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Act as the dedicated People Business Partner for Care &amp;amp; Business Support, building strong relationships with managers and serving as their go-to advisor on people matters such as team structure, talent needs, and workforce planning.<br>•&amp;nbsp;&amp;nbsp; Coach and guide Team leads and managers on day-to-day people leadership topics including performance conversations, team development, role design, and managing underperformance, empowering them to lead their teams more effectively.<br>•&amp;nbsp;&amp;nbsp; Drive the end-to-end performance management cycle.<br>•&amp;nbsp;&amp;nbsp; Lead or support organizational change initiatives such as team restructures, role realignments, and headcount planning in collaboration with business leaders and the Head of People.<br>•&amp;nbsp;&amp;nbsp; Analyze people data and trends (e.g., turnover, engagement scores, headcount metrics) to provide actionable insights and recommendations to leadership.<br>•&amp;nbsp;&amp;nbsp; Collaborate with the Talent Acquisition team on workforce planning, ensuring role requirements are clearly defined and hiring decisions support the unit’s strategic direction.<br>•&amp;nbsp;&amp;nbsp; Coordinate with People Operations on the smooth execution of employee lifecycle processes (onboarding, transfers, promotions, offboarding) to ensure a seamless employee experience.<br>•&amp;nbsp;&amp;nbsp; Partner with the Employee Relations team by flagging and escalating complex ER cases, while independently handling routine manager-level advisory matters that do not require formal investigation.<br>•&amp;nbsp;&amp;nbsp; Support the design and rollout of people programs and initiatives such as engagement surveys, recognition frameworks, and learning and development activities.<br>•&amp;nbsp;&amp;nbsp; Ensure that people practices across Care remain compliant with Saudi Labor Law, MHRSD regulations, and internal policies, escalating legal or regulatory complexities to senior HR leadership or the ER team as appropriate.<br><strong>Your expertise</strong><br>•&amp;nbsp;&amp;nbsp; Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.<br>•&amp;nbsp;&amp;nbsp; Minimum of 3 years of progressive experience in an HR generalist or HRBP role, with demonstrable experience partnering with business managers.<br><strong>Knowledge &amp;amp; Skills</strong><br>•&amp;nbsp;&amp;nbsp; Strong foundational knowledge of Egypt Labor Law, social insurance regulations,...etc.<br>•&amp;nbsp;&amp;nbsp; Excellent written and verbal communication skills in both Arabic and English.<br>•&amp;nbsp;&amp;nbsp; Strong attention to detail with the ability to handle sensitive and confidential information with discretion.<br>•&amp;nbsp;&amp;nbsp; Good interpersonal skills and the ability to build trust with employees at all levels.<br>•&amp;nbsp;&amp;nbsp; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with HRIS systems is an advantage.<br>•&amp;nbsp;&amp;nbsp; Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Replacement of staff&nbsp;</p><br><p>Ghousiya Sultana -<span>59445</span></p><br><span><span>Job Purpose</span></span><p><span><span>To delight internal and external customers over the phone ( inbound &amp; outbound -call back)</span></span></p><br><ul><li><span><span>Interact with customers over the phone, chat , email to understand their banking needs.</span></span></li><li><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></li><li><span><span>Resolve problems over the live chat, email or telephone.</span></span></li><li><span><span>Convert sales opportunities in order to meet financial targets.</span></span></li><li><span><span>Clarify and explain procedures and products over the telephone.</span></span></li><li><span><span>Capture and report customer feedback towards continual product development.</span></span></li></ul><br><span><span>Key Result Areas&nbsp;</span></span><p><span><span>Achieve the required KPI set in term of</span></span></p><br><p><span><span>Adherence</span></span></p><br><p><span><span>CRD</span></span></p><br><p><span><span>AHT</span></span></p><br><p><span><span>Quality score</span></span></p><br><p><span><span>post call suveuy</span></span></p><br><p><span><span>NPS</span></span></p><br><br><span><span>Key Result Areas (Continued)</span></span><ul><li><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></li><li><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></li><li><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></li><li><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></li></ul><br><span><span>Knowledge, Skills and Experience</span></span><br><span><span>Knowledge, Skills and Experience (Continued)</span></span><ul><li><span><span>University Graduate (preferably with some finance / banking or maths component).</span></span></li><li><span><span>1 – 3 years experience</span></span></li><li><span><span>Very customer focused</span></span></li><li><span><span>Computer literate</span></span></li><li><span><span>Excellent communication skills</span></span></li><li><span><span>Strong listening skills.</span></span></li></ul><br><br><br> </div>