Program Officer Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Yassir is the leading super app in the Maghreb region, set to change the way daily services are provided. It currently operates across Algeria, Morocco, Tunisia, South Africa and Senegal. It is backed by ~$200M in funding from VCs across Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally helping usher the continent into a digital economy era. We re not just about serving people; we re about creating a marketplace that brings people what they need while infusing social values.</p><p>ABOUT THE ROLE</p><p>We are looking for a Senior Product Manager to own the Personal Banking experience our consumer wallet and the financial products that sit inside the Yassir super app. This is a B2C role at the centre of our financial services strategy. Your core mandate is adoption: getting millions of Yassir users to fund, hold, and transact with the wallet first inside the super app (rides, deliveries, top-ups), and then beyond it (peer-to-peer transfers, bill payments, merchant payments in the real world). You will own the full consumer journey from first wallet activation to habitual, everyday use. You will work across engineering, design, growth, and the wider super app teams to make the wallet the default way Yassir users move money turning an existing, trusted user base into active financial services customers.</p><p>RESPONSIBILITIES</p><ul><li>Own the personal banking / consumer wallet product end-to-end, with adoption and active usage as your primary success metrics.</li><li>Define and execute the strategy to drive wallet activation, funding, and repeat transactions both within the super app (rides, deliveries) and in external use cases (P2P, bill payments, merchant payments).</li><li>Design acquisition and activation funnels in partnership with growth and marketing; identify and remove the friction points that stop users from funding and using the wallet.</li><li>Deeply understand the Algerian consumer cash habits, trust barriers, and the behavioural shifts required to move people from cash to digital money.</li><li>Run discovery: customer interviews, journey mapping, prototyping, and experiments to validate what will actually drive adoption at scale.</li><li>Translate customer insights into a prioritised roadmap of features and experiments, tested with real users in market.</li><li>Partner with engineering and design to ship high-quality consumer experiences onboarding, KYC, top-up, send/receive, and transaction history that feel effortless and trustworthy.</li><li>Leverage Yassir s existing super app surfaces (ride-hailing, delivery, agent network) as distribution channels for wallet adoption.</li><li>Instrument the product with analytics; use funnel data, cohort retention, and transaction behaviour to make evidence-based decisions.</li><li>Synthesise business, market, and customer needs into strategic, evidence-based recommendations for leadership.</li><li>Facilitate agile ceremonies and keep the squad delivering against roadmap and quality goals.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>MINIMUM REQUIREMENTS</p><ul><li>Minimum 5 years of product management experience, with a strong track record in B2C fintech, digital banking, wallets, or payments.</li><li>Proven experience driving consumer adoption and engagement of a financial product you have moved activation, retention, or transaction metrics, not just shipped features.</li><li>A track record of launching and scaling consumer-facing digital products (B2C).</li><li>Strong grasp of acquisition, activation, retention, referral, and revenue and how to design a product that grows across that funnel.</li><li>Experience with growth mechanics: onboarding optimisation, funnel analysis, experimentation, and retention loops.</li><li>Understanding of the technical aspects of digital product development, with the ability to work closely with engineers and get the best out of them.</li><li>Ability to create and run a customer discovery process interviews, journey mapping, and ideation workshops to surface real user pains and opportunities.</li><li>Strong understanding of value proposition design and what makes a consumer product succeed.</li><li>Ability to integrate analytics into a product to generate actionable insight, and to define the right metrics for a consumer wallet.</li><li>Excellent verbal and written communication, with the ability to influence stakeholders at all levels; presentation and storytelling skills.</li><li>Strong design sense and the ability to collaborate with designers to produce great consumer experiences.</li><li>Knowledge of modern development practices like agile and scrum.</li><li>Dependable, enthusiastic, curious, with great energy and the ability to thrive in a fast-paced, dynamic environment.</li><li>Based in Cairo, Egypt (required).</li><li>Native Arabic speaker with fluent English; French is a huge plus.</li></ul><p>NICE TO HAVE</p><ul><li>Experience taking a wallet or consumer fintech product from low to mass adoption in an emerging or cash-heavy market.</li><li>Understanding of behavioural psychology and how to design for high engagement and stickiness.</li><li>Knowledge of lean startup techniques and what a good MVP looks like for consumer products.</li><li>Experience working with super apps, marketplaces, or multi-product ecosystems.</li><li>Prior experience in a scale-up environment.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About us: Soar is a global fintech startup that specializes in financing and investment.<br> Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.<br> Role Summary: The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products.<br> This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads.<br> This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.<br> Key Responsibilities: Platform &amp; Internal Systems Strategy: Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.<br> Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).<br> Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.<br> Senior Ownership of 3rd-Party Integrations: Lead product ownership for complex 3rd-party integrations, including: Identity and verification providers Credit bureaus and risk data services Banking, payments, and financing partners Government and regulatory systems Drive integration strategy across vendors, including: Standardized integration patterns SLA, monitoring, and incident management requirements Versioning, migration, and deprecation strategies Partner with procurement, legal, and engineering on vendor selection and onboarding.<br> CRM, Customer Support &amp; Case Management Platforms: Own the product direction for CRM and customer support systems supporting: Customer lifecycle management Case handling, disputes, and escalations Compliance-driven workflows (KYC/AML reviews, investigations) Ensure deep integration between CRM, support platforms, and core fintech systems.<br> Optimize operational workflows to reduce manual effort and improve resolution times.<br> Admin Portals &amp; Operational Tooling: Lead product ownership of admin portals and internal dashboards used by: Operations Risk and compliance Customer support Finance and reconciliation teams Ensure admin tools support: Role-based access control and audit trails Secure approvals and exception handling High-volume operational throughput with strong usability Balance flexibility for ops teams with strong governance and controls.<br> Regulatory, Risk &amp; Compliance Leadership: Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.<br> Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.<br> Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.<br> Lead product responses to regulatory findings, audits, and remediation initiatives.<br> Roadmap Ownership &amp; Cross-Squad Alignment: Own and communicate a multi-quarter platform roadmap, balancing: Regulatory commitments Operational efficiency Product enablement and scalability Drive prioritization decisions that consider company-wide impact and long-term platform health.<br> Manage complex dependencies across product squads and business functions.<br> Execution, Quality &amp; Resilience: Work closely with engineering leadership to define and enforce: Non-functional requirements (availability, performance, security) Business continuity and disaster recovery expectations Ensure safe delivery through staged rollouts, monitoring, and incident management practices.<br> Metrics, Outcomes &amp; Continuous Improvement: Define and own senior-level platform KPIs, including: Platform adoption and reuse across squads Integration reliability and failure rates Operational efficiency gains Reduction in manual and high-risk processes Use data, incidents, and audit outcomes to drive continuous improvement.<br> Required Skills &amp; Experience: 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries.<br> Proven experience leading: 3rd-party integrations at scale CRM and customer support platforms Admin portals and operational tooling Strong understanding of: Financial transaction flows and risk controls APIs, distributed systems, and integration patterns Regulatory frameworks (KYC, AML, data privacy) Demonstrated ability to lead through influence in complex, cross-functional environments.<br> Preferred Qualifications: • Experience as a Senior / Lead Platform PM or Technical PM.<br> • Background in lending, mortgages, payments, or identity platforms.<br> • Experience working directly with regulators, auditors, or compliance reviews.<br> • Familiarity with cloud security, access management, and observability.<br> • Experience mentoring junior PMs or shaping product standards.<br></span> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The Healthcare Project Manager is responsible for planning and delivering healthcare projects, ensuring alignment between customer requirements, technical solutions, and business objectives. The role collaborates with customers, Vodafone teams, and vendors to translate business needs into effective technical designs, manage project delivery, monitor operations, and ensure all scope changes are properly evaluated and implemented. The role also manages customer escalations and drives successful project outcomes.</p> <h4>Job profile</h4> <ul> <li>Develop and maintain project timelines by coordinating with vendors and key stakeholders to ensure timely delivery of project milestones.</li> <li>Identify, assess, and proactively mitigate potential risks that may impact project objectives, timelines, or deliverables.</li> <li>Define and prioritize business requirements, ensuring focus on essential business needs while challenging non-value-adding or outdated requests.</li> <li>Organize and document requirements within the Product Specification Document (PSD), linking them to clear business scenarios and use cases.</li> <li>Translate business requirements into technical requirements and project milestones, leveraging analysis and modeling techniques to align business objectives with practical technical solutions.</li> </ul> <h4>Competencies & qualifications</h4> <p><strong>Core competencies, knowledge and experience:</strong></p> <ul> <li>Detail oriented</li> <li>Problem solving</li> <li>Analytical skills</li> <li>Negotiation and presentation skills</li> <li>Vendor management</li> <li>Customer handling</li> </ul> <p><strong>Must have technical / professional qualifications:</strong></p> <ul> <li>B.Sc. in communication / computer engineering</li> <li>IT cross-function experience including reporting and process management</li> <li>Moderate understanding of healthcare digitalization and its IT applications</li> <li>10+ years of experience</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the application adjustments guidance provided by Vodafone.</p> <p>Together we can.</p></p><p></p>

<p><h4>Job summary</h4> <p>Position assists casino manager in responsibilities related to daily casino operations. Position supports directing and training employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Assists with enforcing policies and procedures to ensure casino operations in accordance with local gaming regulations.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 3 years experience in casino administration or related professional area. OR</li> <li>2-year degree from an accredited university; 1 year experience in casino administration or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Assisting in managing casino work, projects, and policies</h4> <ul> <li>Supports the scheduling, opening and closing of all table games, slot area and cashier operations.</li> <li>Assists with ensuring the integrity of all gaming activity and equipment in casino.</li> <li>Coordinates with surveillance regarding the overall security of gaming and non gaming areas.</li> <li>Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.</li> <li>Liaisons with lead slot technician on adjustments and repairs of games.</li> <li>Coordinates and implements casino work and projects as assigned.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Observes casino employees and provides feedback.</li> </ul> <h4>Maintaining casino goals</h4> <ul> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li> <li>Submits reports in a timely manner, ensuring delivery deadlines.</li> <li>Ensures profits and losses are documented accurately.</li> <li>Maintains a strong accounting and operational control environment to safeguard assets.</li> <li>Promotes high visibility of casino in local market areas.</li> </ul> <h4>Ensuring exceptional customer service</h4> <ul> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Sets a positive example for guest relations.</li> <li>Promotes positive customer relations.</li> <li>Monitors and handles guest complaints by following the instant pacification procedures.</li> <li>Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.</li> <li>Provides guidance and professionalism on all disputes that may arise in the casino.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Assists in other casino operations when needed.</li> <li>Participates in department wide projects and goals.</li> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates personal integrity.</li> <li>Uses effective listening skills.</li> <li>Demonstrates self confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict effectively.</li> <li>Informs and/or updates the executives and peers on relevant information in a timely manner.</li> <li>Manages time well and possesses strong organizational skills.</li> <li>Presents ideas, expectations and information in a concise well organized way.</li> <li>Uses problem solving methodology for decision making and follow up.</li> <li>Ensures that cleanliness and condition of each area meets designated standards.</li> <li>Records all progressive readings prior to casino opening and after closing.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Contributions Relationship Manager is responsible for managing and developing relationships with key contributors and content suppliers across assigned markets, including Egypt, Botswana, Pakistan and other priority countries. The role supports LSEG s contributed content strategy across Real-Time and other contributed asset classes.</p> <p>The core objective of the role is to strengthen and expand the contributor base by maintaining strong relationships with existing contributors, identifying new contribution opportunities, and ensuring the breadth, quality, timeliness and competitiveness of contributed content available on the LSEG platform.</p> <p>The successful candidate will work closely with regional and global stakeholders, including Contribution Strategy Managers, Content, Product, Sales, Operations and Customer Support teams, to understand business priorities and translate them into actionable contributor engagement plans. The role will also involve monitoring competitor coverage, market developments and regulatory changes to help ensure LSEG s contributed content remains competitive and relevant for customers.</p> <p> </p> <div> <p> <b>SOME OF THE DAILY TASKS YOU WILL PERFORM:</b> </p> </div> <div> <ul> <li> <p>You will have the responsibility to build strong relationships with key market players (existing and new).</p> </li> <li> <p>Through utilizing those relationships, you will source real-time pricing contributions in all asset classes to meet local markets requirements as well as Business targets.</p> </li> <li> <p>You will collect feedback on our proposition, areas of focus and carry out some periodic market surveys.</p> </li> <li> <p>Finally, you will provide support and advice around existing contribution setups and potential improvements.</p> </li> </ul> <p> </p> <p> <b>REQUIREMENTS:</b> </p> <p>A phenomenalcator, a skilled negotiator, have at least 3 years experience of working in Financial Markets. And availability to travel when required for face to face client meetings.</p> <p> </p> <p> <b>WHAT YOU"LL BRING:</b> </p> <ul> <li> <p>Client relationship experience</p> </li> <li> <p>Good knowledge of OTC Markets with emphasis on FX/FI asset classes</p> </li> <li> <p>Proficiency in written and oral for both English and French languages, and a working knowledge of Arabic Language</p> </li> <li> <p>Excellent knowledge of Microsoft Office suite, with an emphasis on Excel functions/Analytics.</p> </li> <li> <p>Excellent networking skills and an ability to build relationships</p> </li> <li> <p>Strong interpersonal communication skills, ability to converse at all levels in an organization and across diversity of cultures.</p> </li> <li> <p>Ability to self-manage own work for multiple projects, constantly re-assessing priorities to meet deadlines</p> </li> <li> <p>Proactive, positive, with a natural instinct to help and dedication to find solutions where they are not obvious</p> </li> <li> <p>A willingness to learn and share knowledge regionally and globally</p> </li> </ul> <p> </p> <p> <b>ADDITIONAL DESIRABLE SKILLS:</b> </p> <ul> <li> <p>Knowledge of programming languages such as Python, Java, VBA.</p> </li> <li> <p>Ability to withstand pressure</p> </li> </ul> <p> </p> <p> <b>WHAT WE OFFER:</b> </p> <p>We're proud to offer a working culture that supports growth, balance, and purpose:</p> <p>Hybrid and flexible working arrangements.<br>A welcoming, inclusive culture backed by Employee Networks.<br>A competitive referral bonus program.<br>Access to private healthcare, wellness support, and pension contributions.<br>Professional development opportunities and learning resources.<br>Paid volunteer time to support causes that matter to you.<br>A team that values your input and supports your goals.<br> <br>We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!</p> <p> <br> </p> </div> <p> </p> <p> <b>Career Stage:</b> </p>Senior Associate<p> </p> <p> <b>London Stock Exchange Group (LSEG) Information:</b> </p> <p>Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</p> <p> </p> <p>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</p> <p> </p> <p>Our purpose is the foundation on which our culture is built. Our values of <b>Integrity, Partnership</b>, <b>Excellence</b> and <b>Change</b> underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</p> <p> </p> <p>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</p> <p> </p> <p>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</p> <p> </p> <p>You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.</p> <p> </p> <p>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</p> <p> </p> <p>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, <u>your rights and how to contact us as a data subject</u> <u>.</u> </p> <p> </p> <p>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People &amp; Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People &amp; Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager. Learning &amp; Talent Development &amp; Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills &amp; Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Retail Channel Manager is an entrepreneurial role in charge of the development, implementation and tracking of Red Bull s sales strategy. He/she is responsible for developing and executing the business strategy for modern trade channels, which typically includes large-scale retail formats such as supermarkets, hypermarkets, and chain stores. Thereby delivering sales, volume, and profitability targets for major national Off Premise Customers are crucial responsibilities. This role requires a sharp, analytical, and persistent individual who can identify opportunities, set targets, and deliver on key initiatives. RESPONSIBILITIES Areas that play to your strengths All the responsibilities we'll trust you with: Expand all Account Management Establish productive, professional relationships with key personnel in the Modern Trade channel. Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts/channel. Lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period. Develop and implement a customer-specific account plan to fuel category growth, increase sales, and maximize profitability. Develop the category per customer and improve the brand s in-store execution level. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Negotiate and close agreements with Key Channel Customers. Channel Management Identify and develop a thorough understanding of the key factors driving demand in the category and market. Develop and implement plans that fuel the category s growth within the channel while securing leadership within the category. Prepare a cohesive plan for the channel that delivers Topline/bottom line targets and improves category execution level across the channel. Propose and sell-in new brands/products/execution tools to the accounts. Assess, clarify, and validate customer needs on an ongoing basis. Lead solution development efforts that best address Red Bull/customer needs while coordinating the involvement of all necessary stakeholders (trade marketing, finance, supply chain, etc.). Monitor the market, competitor products and activities while developing mitigating strategies/actions to win over competition. Budget Management Practices complete ownership over channel s VCM to ensure meeting profitability. Manages budget spending/allocation across accounts while assuring achieving best ROI and improving investment levels. Creates budget control measures to avoid over/wrong spending and serves as the revision point for all claims received from trade or DP related to his channel. Analysis and Planning Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Track and analyze the account s sales performance and take necessary actions to meet business goals. Track all expenditure activities occurring in the channel while setting budget controls and owning channel profitability. Cross-functional Responsibilities Work closely with the marketing/trade marketing department to ensure the brand is being properly supported through retailer-specific marketing initiatives. Collaborate with supply chain and logistics to ensure product availability, delivery schedules, and inventory management. Collaborate with Finance to ensure that budgets are maintained and correctly tracked. Ensures that all payments to customers are made and that all claims are correct. Distributor Partner Management Manages counterpart stakeholders at the DP. Sets DP working KPIs and targets. Ensure that DP is delivering the right execution and provides guidance/support when needed. Develops DP team through different interactions that involves (meetings, business reviews, trainings, etc.)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>This role requires a sharp, analytical, and persistent individual who can identify opportunities, set targets, and deliver on key initiatives.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b><span>Role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Marketing Manager - BEI<br>Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Egypt, Cairo (Hybrid working)</span></b></p><br><p><b><span>Full time 40 Hours </span></b></p><br><p>Bupa Egypt Insurance is a leading health insurer offering a range of premium health plans designed to meet the needs of individuals, families, and businesses in Egypt.</p><br><p>Bupa is dedicated to helping our members live longer, healthier, and happier lives by providing high-quality healthcare services and support.</p><br><p>We’re part of Bupa Global, an international healthcare company serving over 38 million customers worldwide. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.</p><br><p>Health insurance is at the core of our business in addition to which we provide healthcare through our health clinics, digital services, hospitals, dental centres and aged care facilities.</p><br><p>The breadth and depth of our experience give us greater insight into how health systems work in the markets in which we have a presence, enabling us to better meet the diverse needs of our customers.</p><br><p>Our key locations are Egypt, UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate health insurance businesses in Saudi Arabia (Bupa Arabia) and India (Niva Bupa).</p><br><p><b><span>We make health happen</span></b></p><br><p><b><span>The role</span></b></p><br><p>Bupa Egypt is a key growth market and strategic priority for Bupa Global, and this role is critical in enabling and leading the delivery of our ambitious growth plans.</p><br><p>You’ll develop and execute a world-class marketing strategy and operating model that can scale our customer base and maximise profitable commercial growth.</p><br><p>You’ll be responsible for the end-to-end consumer and brand strategy, ensuring the seamless development and execution of marketing initiatives, leading a high-performing marketing team, partnering closely with the leadership team, collaborating cross-functionally with internal and external stakeholders to establish clear standards and governance to deliver a strong return on marketing investment.</p><br><p>As a member of the Bupa Egypt Leadership Team, you’ll provide strategic recommendations to executive leadership based on market intelligence, customer insights and performance data and be accountable for marketing's contribution to revenue growth and business performance.</p><br><p>You’ll act as the senior marketing adviser to the Executive Leadership Team, and help shape commercial priorities, identify market expansion opportunities, and drive customer acquisition and growth strategies to support Bupa Egypt's long-term success.</p><br><p><b><span>How you’ll help us make health happen</span></b></p><br><ul><li>Own and lead an integrated marketing strategy across Paid, Owned, and Earned media</li><li>Lead the development of brand-led campaigns, content marketing, sponsorships, and partnerships</li><li>Ensure brand messaging and creative execution align with global and regional positioning while considering local market nuances</li><li>Effectively manage budget and P&amp;L, allocating budget across Paid, Owned, and Earned media channels</li><li>Act as key business partner to Head of Sales, creation of joint business plans, GTM and business outcomes, building credibility and impact with key commercial functions to ensure overall alignment and acceleration of growth across all segments.</li><li>Lead, motivate, and develop a team of marketers, ensuring a culture of creativity, innovation, and strategic thinking.</li><li>Lead and manage relationships with media agencies, creative agencies, PR firms, and content production teams</li><li>Drive brand performance through data-led insights, leveraging customer research, campaign performance data, and market trends.</li><li>Own and lead reporting on brand campaign performance, tracking key brand health metrics, audience engagement, and sentiment analysis. Provide regular insights to senior leadership on brand perception, share of voice, and campaign impact.</li><li>Work closely with Global Marketing, Digital, Sales, Compliance, Commercial and Product teams to ensure brand alignment and synergy across all customer touchpoints.</li><li>Partner with the Performance Marketing team to ensure a seamless balance between brand-building and conversion-focused activities.</li></ul><p><b><span>You</span></b></p><br><ul><li>Demonstrable experience at a senior level in B2B and B2C brand marketing, integrated campaigns, and non-acquisition marketing in a multinational or regional capacity is essential</li><li>Proven track record of marketing budgets more than c.£2M.</li><li>Experience in building a local marketing structure in an international business across advertising, events, PR, Social and Digital.</li><li>Strong understanding of Paid, Owned, and Earned media strategies, with experience in media planning and execution.</li><li>Excellent written and communication skills in English with the ability to present at executive leadership level and inspire a team.</li><li>Demonstrable hands-on experience with CRM and analytics platforms.</li><li>Good knowledge of MarTech solutions</li><li>Ability to analyse data from advertising campaigns to ensure conversion rate optimisations and returns on investment.</li><li>Experience in managing agencies for creative and media strategy, planning and buying.</li><li>Experience of managing a copy clearance process in a regulated industry; specific experience in healthcare, or insurance will be highly advantageous.</li><li>Advanced PC skills, including Acrobat, Excel, Word and PowerPoint is essential.</li><li>Strong collaboration skills working seamlessly with diverse teams globally.</li><li>Knowledge of International Private Medical Insurance is advantageous</li></ul><p>Time Type:</p><br>Full time<p>Job Area:</p><br>PR , Marketing &amp; Brand<p>Locations:</p><br>Egypt - Cairo </div>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking a dynamic and visionary F&B Marketing Manager to join our organization in Cairo, Egypt. This is a business-driving role with direct impact on food and beverage revenue and profitability. You will take full responsibility for marketing and branding all F&B outlets, ensuring strong market positioning, sustained occupancy, and revenue growth. As a key strategic leader, you will have the mandate to influence decision-making across product development, pricing, promotions, events, and brand positioning. This role offers an exciting opportunity to build and elevate a compelling F&B brand while collaborating closely with operations teams and external partners.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Develop and execute comprehensive marketing strategies for all F&B outlets, defining the unique positioning and role of each concept within the portfolio</li> <li>Create and manage 360-degree campaigns across online and offline channels, including social media, PR, influencer partnerships, events, brand collaborations, and traditional advertising</li> <li>Drive occupancy and revenue through strategic promotional activities, traffic generation, and seasonal campaign planning (holidays, special events, themed brunches)</li> <li>Collaborate on pricing strategies, conversion optimization, and revenue management initiatives with F&B leadership</li> <li>Produce compelling content and storytelling that builds a strong, cohesive F&B brand identity and communicates the emotional experience of each outlet</li> <li>Monitor campaign performance, traffic metrics, paid online activities, and ROI; translate data insights into actionable business decisions</li> <li>Work collaboratively with F&B management and culinary teams to influence menu storytelling, guest experience, and operational offerings</li> <li>Manage relationships with external agencies, freelancers, and vendors to ensure quality execution and cost efficiency</li> <li>Stay informed on gastronomy trends, local market dynamics, and competitive positioning within Cairo's F&B landscape</li> <li>Support the development of brand guidelines, collateral materials, and visual assets that reflect premium positioning and local market preferences</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven experience in F&B marketing, ideally from a luxury hotel, premium restaurant group, or lifestyle marketing agency</li> <li>Demonstrated expertise in developing and executing marketing strategies with measurable business impact on revenue and occupancy</li> <li>Strong hands-on experience creating engaging content, managing campaigns, and building brand narratives</li> <li>Proficiency in digital marketing channels including social media management, online advertising, and analytics platforms</li> <li>Excellent analytical skills with the ability to monitor performance metrics, interpret data, and optimize campaigns based on insights</li> <li>Experience managing budgets, vendor relationships, and cross-functional teams</li> <li>Solid understanding of the F&B industry, dining experiences, and the ability to translate culinary concepts into compelling marketing messages</li> <li>Familiarity with gastronomy trends and the luxury/premium market segment</li> <li>Fluent, professional-level English communication skills (written and verbal)</li> <li>Fluent Arabic language proficiency</li> <li>Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously</li> <li>Collaborative mindset with excellent interpersonal skills and the ability to work effectively with diverse teams</li> <li>Creative thinking and innovative approach to problem-solving and campaign development</li> <li>Flexibility and adaptability in a fast-paced, dynamic environment</li> <li>Knowledge of the Egyptian F&B market, local consumer behavior, and regional media landscape (preferred)</li> <li>Experience with event marketing and experiential activations (preferred)</li> </ul> <h4>Additional information</h4> <p><strong>Hotel overview:</strong><br> Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br> The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong><br> Constant standing and walking throughout shift.<br> Occasional ascending or descending stairs and ramps.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Support the development management function by coordinating and driving projects through the various stages of the development lifecycle, under the guidance of the Senior Development Manager. The role is responsible for ensuring effective planning, stakeholder coordination, and alignment of project objectives, while supporting the successful delivery of projects through to practical completion. The position plays a key role in managing project timelines, monitoring financial and commercial performance, facilitating cross-functional collaboration, and ensuring development activities are executed in line with the project vision, business objectives, and approved strategies.</p> <h4>What you will do</h4> <ul> <li>Support the management of development projects from feasibility through design, construction, handover, and project closeout stages.</li> <li>Monitor project business cases, development briefs, budgets, timelines, risks, opportunities, and key performance indicators to ensure alignment with project objectives.</li> <li>Coordinate the preparation of feasibility studies, financial appraisals, project budgets, and stakeholder approvals in line with company policies and procedures.</li> <li>Work closely with design teams and consultants to develop project briefs, manage design deliverables, secure approvals, and ensure compliance with quality, cost, and timeline requirements.</li> <li>Collaborate with project management and delivery teams during pre-construction and construction phases to support procurement, contractor selection, project execution, and site progress monitoring.</li> <li>Monitor project costs, cash flows, schedules, and commercial performance to ensure compliance with approved business cases and development targets.</li> <li>Coordinate with finance, investment analytics, commercial, sales, leasing, marketing, and operations teams to support project feasibility, revenue strategies, funding requirements, and operational readiness.</li> <li>Support contract administration, procurement activities, change management, reporting, and stakeholder communications throughout the project lifecycle.</li> <li>Participate in project handover activities, final inspections, closeout processes, and lessons learned reviews to ensure successful project delivery.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>6-10+ years of experience in real estate development, project management, development management, or a related field, with at least 2 years within a real estate development company.</li> <li>Proven experience supporting projects across feasibility, design, construction, and handover stages.</li> <li>Strong understanding of project financials, budgeting, feasibility studies, project planning, and development processes.</li> <li>Experience coordinating with multiple stakeholders, including design, project management, sales, leasing, finance, marketing, and operations teams.</li> <li>Strong organizational and time management skills, with the ability to manage multiple priorities and work under pressure.</li> <li>Excellent communication, coordination, and stakeholder management skills.</li> <li>Proficiency in Microsoft Office applications and AutoCAD.</li> <li>Strong analytical, problem-solving, and reporting capabilities.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Bachelor’s degree in Architecture, Civil Engineering, Construction Engineering, or a related discipline.</li> <li>Experience within mixed-use, residential, commercial, or large-scale real estate developments is preferred.</li> <li>Fluency in both Arabic and English, written and spoken.</li> <li>Strong understanding of the real estate development lifecycle and project delivery processes.</li> <li>Self-motivated with strong leadership, organizational, and communication capabilities.</li> <li>High level of professionalism, integrity, and commitment to company values and ethical standards.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The assistant manager digital marketing is crucial supporting digital marketing operations for Cairo Festival City and Cairo Festival City Mall. The role emphasizes the oversight of agency deliverables, alignment with regional strategies, and ensuring brand compliance with global standards. Success in this position requires effective coordination of social media and digital campaigns, comprehensive performance reporting, and the seamless integration of communication across digital platforms. The position demands proactive management and collaboration across teams to uphold brand integrity and strategic objectives.</p> <h4>What you will do</h4> <p><strong>Social media & digital campaign coordination</strong><br> Translate marketing briefs into strategic direction for agencies handling social media and digital media buying.<br> Oversee the implementation of social media content plans, campaigns, and performance KPIs through external agencies.<br> Review and approve creative assets, post copy, and campaign plans to ensure alignment with brand voice and objectives.<br> Ensure consistent messaging across all social and digital channels.</p> <p><strong>Agency & vendor management</strong><br> Act as the primary liaison with digital and social media agencies, ensuring clarity of briefs, adherence to timelines, and quality of output.<br> Track agency deliverables and escalate gaps in performance or output when needed.<br> Maintain clear documentation and reporting of agency performance against KPIs.</p> <p><strong>Collaboration with regional digital team</strong><br> Work closely with Al-Futtaim's regional digital marketing team to ensure local plans align with regional brand strategy.<br> Share market insights, campaign results, and local learnings to support cross-market consistency and knowledge exchange.<br> Ensure digital activities in Egypt uphold regional digital standards and global brand guidelines.</p> <p><strong>Performance analysis & reporting</strong><br> Collect, consolidate, and analyze weekly, monthly, and quarterly performance data on digital campaigns and social media.<br> Generate insights and recommendations for optimization.<br> Present regular updates to internal stakeholders on campaign outcomes and digital health metrics.</p> <p><strong>Integrated digital communications</strong><br> Coordinate with internal teams to align digital messaging across email direct marketing (EDMs), website and app content, CRM and retargeting tools.<br> Ensure consistency across all digital consumer touchpoints in line with 360° marketing campaigns.</p> <h4>Required skills to be successful</h4> <ul> <li>Excellent project coordination, multitasking, and stakeholder management skills.</li> <li>Strong understanding of brand positioning and ability to ensure brand guideline compliance.</li> <li>Analytical thinker with the ability to translate data into insights and actions.</li> <li>Team player with a collaborative mindset and a proactive approach to problem-solving.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Bachelor's degree in marketing, digital media, communication, or related field.</li> <li>5+ years of experience in digital marketing focusing on social media, agency management, and campaign coordination.</li> <li>Prior experience in real estate, retail, or lifestyle brands is highly preferred.</li> <li>Experience working with or managing external creative and media agencies.</li> <li>Familiarity with performance and analytics tools such as Google Analytics, Meta Business Suite, and social media dashboards.</li> <li>Proficiency in English and Arabic (spoken and written).</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Technical Delivery Manager to oversee and coordinate project management activities across multiple telecommunications network domains, ensuring delivery aligns with customer priorities, timelines, and quality standards. This role focuses on managing project phases across the end-to-end lifecycle, supporting programme delivery while collaborating with cross-functional and international stakeholders.</p> <h4>What you’ll do</h4> <ul> <li>Manage end-to-end project delivery, with a strong focus on implementation phases aligned to business priorities</li> <li>Coordinate project management activities across multiple network domains such as Mobile & Fixed Access, Core, Transmission, OSS, and Cloud Engineering</li> <li>Support feasibility studies, design coordination, development, testing, and transition into operations</li> <li>Align project scope, timelines, budget, and quality KPIs with customer expectations</li> <li>Apply delivery frameworks and quality standards to ensure consistency and compliance</li> <li>Define and maintain project plans, ensuring alignment with wider programme milestones</li> <li>Identify, track, and mitigate risks and issues to minimise business impact</li> <li>Maintain clear, customer-focused communication with stakeholders and project teams</li> <li>Ensure accurate and timely project reporting in governance tools</li> <li>Support budget tracking, cost control, and delivery reporting activities</li> <li>Contribute to service portfolio development and continuous improvement initiatives within the DMaaS community</li> </ul> <h4>Who you are</h4> <ul> <li>Demonstrated experience (3+ years) in project management within telecommunications or network environments</li> <li>Strong understanding of end-to-end network architecture and interdependencies</li> <li>Knowledge of project management methodologies (e.g., PRINCE2, PMP)</li> <li>Experience managing stakeholders across virtual, cross-cultural environments</li> <li>Able to analyse information, prioritise effectively, and make informed decisions</li> <li>Skilled in communicating clearly and professionally in English (written and spoken)</li> <li>Capable of managing multiple projects or workstreams simultaneously</li> <li>Understanding of financial and budgeting principles within project environments</li> <li>Degree in telecommunications, computer science, or a related field</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to global and regional telecommunications projects</li> <li>Opportunity to collaborate with diverse, international teams and stakeholders</li> <li>Structured frameworks and methodologies to strengthen delivery capabilities</li> <li>Participation in large-scale transformation initiatives across network domains</li> <li>Continuous learning through knowledge-sharing and community engagement</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced project and programme management practices within telecom environments</li> <li>Stakeholder engagement across complex, multi-market ecosystems</li> <li>Risk management and delivery optimisation techniques</li> <li>Telecom network architecture and cross-domain integration knowledge</li> <li>Financial tracking and reporting within project delivery contexts</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Managed Services<br><b>Management Level</b><br>Manager<br><b>Job Description &amp; Summary</b><br>The Manager is responsible for managing day-to-day accounting delivery for assigned clients or entities within a finance delivery environment. The role ensures that finance activities are delivered accurately, on time, and in line with applicable accounting standards, agreed service levels, client policies, and internal controls.<br>This position combines strong accounting knowledge with hands-on people leadership, client coordination, issue resolution, and continuous improvement. The Manager works closely with senior delivery leadership and client finance stakeholders to maintain service quality, strengthen process discipline, and support scalable delivery across General Ledger, Record-to-Report, Accounts Payable, Order-to-Cash, FP&amp;A support, and close/reporting activities.<br><b><b>About PwC ETIC - Egypt Technology and Innovation Centre </b></b><br>PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities. <br>The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.<br><b><b>Corporate Culture &amp; Working Environment: </b></b><br>Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table. <br>As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events.<br>Key Responsibilities<br>• Manage accounting delivery for assigned clients, entities, or process towers, covering GL, R2R, AP, O2C, FP&amp;A support, and month-end, quarter-end, and year-end close activities.<br>• Coordinate the preparation and review of reporting packs for statutory and management reporting, ensuring completeness, accuracy, and alignment with client timelines.<br>• Monitor service delivery performance against agreed service levels, quality expectations, compliance requirements, and issue-resolution timelines.<br>• Review journal entries, account reconciliations, accruals, prepayments, intercompany balances, variance explanations, and supporting schedules before senior-level approval where required.<br>• Apply IFRS, US GAAP, IPSAS, local statutory rules, and client accounting policies to routine and moderately complex accounting matters, escalating judgmental items appropriately.<br>• Act as an escalation point for delivery issues, process bottlenecks, unresolved exceptions, and client concerns, ensuring clear ownership and timely follow-up.<br>• Lead and coach team members, including planning workloads, setting priorities, reviewing outputs, supporting development, and contributing to performance management discussions.<br>• Partner with client controllers, finance managers, and process owners to explain close status, open items, balance sheet movements, process risks, and improvement actions.<br>• Drive standardization of process steps, templates, reconciliations, working papers, checklists, and reporting routines across assigned clients or entities.<br>• Identify and implement continuous improvement opportunities, including workflow simplification, automation candidates, root-cause elimination, and KPI-based performance tracking.<br>• Maintain process documentation, SOPs, control evidence, decision logs, and issue trackers to support governance, audit readiness, and knowledge continuity.<br>• Support internal, external, tax, and statutory audits by coordinating requested schedules, resolving queries, tracking findings, and helping remediate control gaps.<br>• Support transitions, onboarding, and stabilization for new entities or scope expansions through knowledge transfer, shadowing plans, cutover tracking, and readiness reviews.<br>• Collaborate with procurement, payroll, tax, treasury, IT, business, and transformation teams to resolve cross-functional dependencies affecting finance delivery.<br>• Track capacity, utilization, handover risks, and delivery economics for the assigned team, raising resource or scalability concerns with senior management.<br>Qualifications:<br>• Bachelor's degree in Accounting, Finance, Business, or a related field; CPA, ACCA, CMA, or equivalent qualification is preferred.<br>• 8-12 years of progressive accounting or finance experience, including meaningful exposure to shared services, BPO, professional services, or multinational environments.<br>• Experience leading small to mid-sized teams and coordinating work across multiple clients, entities, countries, or process areas.<br>• Strong working knowledge of financial close, reconciliations, balance sheet governance, management reporting, and statutory reporting support.<br>• Good knowledge of IFRS and/or US GAAP, with the ability to research, interpret, and apply client policies to practical accounting scenarios.<br>• Hands-on experience with ERP systems such as SAP, Oracle, Microsoft Dynamics/AX, or similar platforms.<br>• Advanced Excel capability and practical experience with reporting, workflow, BI, or automation tools is an advantage.<br>• Experience gained within a Big Four or other reputable audit/advisory firm is highly desirable and will be considered a strong plus, particularly where it includes exposure to financial reporting, statutory audits, internal controls, and multi-entity environments.<br><strong><br>• German language proficiency is a plus.</strong><br>• Demonstrated ability to improve processes, strengthen controls, manage priorities, and communicate effectively with client and internal stakeholders.<br>Key Competencies<br>• Team leadership and coaching<br>• Client-service ownership<br>• Financial controllership discipline<br>• Issue management and escalation<br>• Delivery excellence mindset<br>• Process documentation and governance<br>• Analytical review and judgment<br>• Stakeholder communication<br>• Continuous improvement<br>• Adaptability in a regional delivery model<br><b>Suggested reporting line:</b> This role typically reports into the next senior level within Finance &amp; Accounting Delivery, adjusted based on client portfolio size and operating model.<br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Accounting Policies, Accounting Practices, Active Listening, Analytical Thinking, Balance Sheet Analysis, Budgetary Management, Cash Flow Analysis, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Financial Budgeting, Financial Close Process, Financial Data Mining, Financial Forecasting, Financial Management, Financial Policy, Financial Reporting, Financial Statement Analysis, Generating Financial Reports {+ 14 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hitachi is transforming its business to focus on sustainable growth and profitability in digital and green sectors through its Social Innovation Business. This includes creating a customer-focused model, aligning global processes, and using common digital tools. By joining us, you will participate in the development of the values that make up the DNA of our structure: the recognition of people, team leadership and digital innovations. You will benefit from the full support of our teams of experts and consultants who are the driving force behind our successful development. In your role as an International Sales &amp; Business Development Manager for Egypt and North Africa , you take the responsibility of important Hitachi Rail Revenue Collection Systems (RCS) Customers in the area overseeing the development of all our RCS activities (for existing and new customers). You are based in Egypt and understand the transport ecosystem in major Egyptian cities e.g. Cairo and Alexandria. You are a commercially driven and strategically minded International Sales &amp; Business Development Manager who will expand RCS footprint in the mobility, ticketing, and revenue collection ecosystem. Your role focuses on driving international growth across public transport authorities, operators, and mobility service providers by delivering innovative ticketing and fare collection solutions. You will play a key role in our Customer Account Teams, identifying new market opportunities, building strategic partnerships, and managing high-value customer relationships, while contributing directly to order intake , revenue growth , and cash performance . Your business development actions are targeting mainly ticketing projects (metros/busses/tram...), Parking and road projects (free flow and standard Tolling) You must meet your objectives (order intake and quality of the OI). You will be responsible of prospecting, identifying and qualifying opportunities to build a pipeline over several years. Your prospecting actions will mainly target ticketing opportunities. You will be responsible for meeting the qualitative and quantitative targets set for you. Your main tasks will be to: Developing the Sales Portfolio with existing and new customers in the region for the whole RCS product portfolio Pre-sales activities: promoting the RCS solutions, identifying and qualifying the opportunities Being in full adherence with the internal standard and rules, and with the Bid department support, to produce, deliver, and negotiate RCS offers until contract signature To closely track your opportunity target in close collaboration with your partner network Internal commercial reporting Collect market information (needs, trends, competition, etc.) and share it with the Sales and Marketing Departments. Work in full collaboration with Hitachi SRS Segments and Markets</p><p><strong>Your Key Responsibilities:</strong></p><ul><li><strong>Business Development &amp; Sales Growth</strong> Drive international sales growth in mobility solutions, including automated fare collection (AFC), account-based ticketing (ABT), and digital payment systems .</li><li>Identify and develop new business opportunities with transport authorities, operators, integrators, and technology partners.</li><li>Build and expand a strong network within the mobility ecosystem , including regulators, payment providers, system integrators, and smart city stakeholders.</li><li>Analyze market trends such as Mobility-as-a-Service (MaaS) , contactless payments, and digital ticketing innovations to position solutions effectively.</li><li>Lead complex, multi-stakeholder sales cycles from opportunity creation through contract closure.</li><li><strong>Sales &amp; Account Management</strong> Manage and grow relationships with key accounts, including public transport authorities and major operators.</li><li>Develop account strategies focused on long-term partnerships, service expansion, and lifecycle revenue.</li><li>Act as a trusted advisor by understanding client needs in areas such as fare policy, revenue optimization, and passenger experience .</li><li>Ensure delivery alignment and customer satisfaction through close coordination with project and delivery teams.</li><li>Maintain a strong pipeline and ensure accurate forecasting aligned with business targets.</li><li><strong>Governance &amp; Cross-Functional Collaboration</strong> operates according to Hitachi s governance model, ensuring compliant and high-quality deal execution.</li><li>Adhere to all governance frameworks, policies, and approval processes across the commercial lifecycle.</li><li>Organize and lead governance and approval meetings for bids, partnerships, and strategic deals.</li><li>Collaborate closely with Bid Management, Finance, Legal, Engineering and Procurement to develop competitive, compliant, and financially robust proposals.</li><li>Ensure that contractual, financial, and risk considerations are fully addressed prior to deal closure.</li><li>Support structured decision-making and transparency in complex, high-value opportunities.</li><li><strong>Market Engagement &amp; Industry Presence</strong> Represent the company at leading mobility and transport industry events , such as trade shows, business forums, and customer days.</li><li>Engage with stakeholders at events related to public transport, smart cities, and digital payments .</li><li>Promote the organization s capabilities in ticketing, fare collection, and revenue management systems .</li><li>Leverage events to identify new opportunities, strengthen relationships, gather market intelligence and increase market visibility.</li><li><strong>Team Collaboration &amp; Performance Delivery</strong> Work in close partnership with your Customer Account Team and with all departments to build winning proposals.</li><li>Demonstrate full ownership and engagement in achieving order intake, revenue, and cash objectives .</li><li>Contribute to a high-performance, collaborative culture focused on delivering measurable business outcomes.</li><li>Collaborate with Sales Operation team to update the CRM</li><li>Collaborate with procurement and finance for proper procurement forecasting</li><li>Collaborate with the Segment and Regional management for business reviews and progress</li><li>Continuously improve sales approaches, leveraging insights from the market and internal best practices</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Graduated from Business or Engineering School</p><p>You have at least 10 years of experience in a complex environment and on highly critical projects.</p><p>Have worked with public transport authorities, operators and/or technology partners in Egypt and the countries under your responsibilities.</p><p>Proven experience in international sales and business development within mobility, transport, fare collection or payment systems</p><p>Proven track record of won deals and excellent understanding of the business culture in Egypt.</p><p>You have a good knowledge of the ticketing market (customers, competitors, partners).</p><p>You have significant experience in build &amp; run ticketing system projects, including system integration, software engineering, infrastructure, networks and security</p><p>You have proven abilities to negotiate and close deals. Credentials are essential.</p><p>You have a proven taste for customer contact, and your relational skills are qualities that we attribute to you.</p><p>You have proven track record in business development and deal closures leading to sales growth.</p><p>You have proven track record in managing complex bids and captures</p><p>You have the ability to operate effectively in a matrix and cross-functional environment .</p><p>You possess excellent communication skills</p><p>Languages: A perfect command of English is essential, Fluent Arabic (written/spoken), French is desirable.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve. This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning. Help us shape the future of communications by:</p><p>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</p><p>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</p><p>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</p><p>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</p><p>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</p><p>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</p><p>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</p><p>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</p><p>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team s ongoing growth and success.</p><p>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</p><p>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</p><p>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</p><p>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</p><p>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</p><p>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor or master degree in Computer Science, Engineering, or a related field.</li><li>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</li><li>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</li><li>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</li><li>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</li><li>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</li><li>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</li><li>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</li><li>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</li><li>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred</li><li>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred</li><li>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred.</li><li>Arabic NLP experience or familiarity with the MENA market is preferred.</li><li>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</li></ul><p>Craft &amp; Toolkit:</p><ul><li>Machine Learning &amp; Deep Learning</li><li>Generative AI &amp; LLMs</li><li>Recommendation Systems &amp; Personalization</li><li>Customer Segmentation, Propensity &amp; Churn Modeling</li><li>Python</li><li>TensorFlow / PyTorch</li><li>Hugging Face &amp; RAG</li><li>AWS / GCP / OCI</li><li>MLOps &amp; CI/CD</li><li>A/B Testing &amp; Model Evaluation</li><li>Software Architecture &amp; System Design</li><li>AI Engineering Leadership &amp; Team Management</li></ul><p>Character Traits:</p><ul><li>Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.</li><li>Ownership and accountability take responsibility and follow projects through to completion.</li><li>Communication explain ideas clearly and listen to others across teams.</li><li>Collaboration work well with others and support team goals.</li><li>Adaptability and learning adjust to change and keep learning new skills or tools.</li><li>Mentorship and knowledge sharing help others grow and share what you know.</li><li>Resilience stay calm under pressure and handle setbacks constructively.</li><li>Quality and attention to detail do work carefully and strive for improvement.</li><li>Advocacy and innovation encourage best practices, efficiency, and new ideas</li></ul><p></p></section>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role</h4> <p>As director of food and beverage, you will have full accountability for the strategic and operational leadership of the food and beverage division. You will lead a diverse and multi layered operation, balancing innovation, guest experience, people development, and strong commercial discipline.</p> <p>Reporting directly to the general manager and working closely with the planning committee, you will continue to shape the food and beverage identity of the hotel while ensuring alignment with Four Seasons brand standards and long-term business objectives.</p> <p>This role requires a visible, people focused leader who is equally comfortable setting business strategy and being present on the floor.</p> <h4>What you will do</h4> <li>Provide strategic leadership and direction for all food and beverage and culinary operations across the hotel</li> <li>Lead, mentor, and develop a large leadership team including senior operational and culinary leaders</li> <li>Champion a culture of excellence, collaboration, and service rooted in Four Seasons values</li> <li>Drive commercial performance across all outlets, banqueting, and total food and beverage revenue streams</li> <li>Ensure consistent delivery of exceptional guest experience and brand standards</li> <li>Partner closely with culinary leadership on concept development, quality, and innovation</li> <li>Oversee budgeting, forecasting, cost control, and profitability targets</li> <li>Work collaboratively with sales, marketing, rooms, and events teams to maximise opportunities</li> <li>Ensure compliance with all health, safety, licensing, and regulatory requirements</li> <li>Act as a senior ambassador for the hotel across internal and external stakeholders</li> <li>Ability to lead in alignment with Four Seasons brand and philosophy</li> <h4>What you bring</h4> <li>Significant senior leadership experience within luxury hospitality food and beverage operations</li> <li>Proven international experience overseeing complex, multi outlet operations including high volume banqueting and culinary teams with a minimum of 5–7 years in luxury hotel or resort operations</li> <li>A strong people leader with a track record of developing and inspiring high performing teams</li> <li>Experience working with celebrity chefs and managing external partnerships or licensee agreements preferred</li> <li>Strong operational knowledge of food & beverage operations, systems, and luxury service standards</li> <li>Exceptional leadership skills with the ability to inspire and lead diverse, high-performing teams</li> <li>Strong interpersonal, communication, and stakeholder management skills, with the ability to influence at all levels</li> <li>Deep understanding of luxury service standards and guest expectations</li> <li>Confident operating at executive committee level with strong stakeholder management skills</li> <li>A calm, credible, and visible leadership presence</li> <li>Experience in forecasting, budgeting, and financial planning at a divisional level</li> <li>Commitment to maintaining the highest standards of hygiene, safety, and quality in partnership with culinary and stewarding teams</li> <h4>What we offer:</h4> <li>Competitive salary, wages, and a comprehensive benefits package tailored specifically for our planning committee members</li> <li>Excellent training and development opportunities</li> <li>Complimentary and discounted stays and services at Four Seasons worldwide</li> <li>Comprehensive time off package including vacation, sick and holiday pay</li> <li>Complimentary employee meals prepared by the Four Seasons culinary team</li> <li>Complimentary dry cleaning and laundry services</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >ABOUT THE ROLE We are looking for a Technical Product Manager to join our Core Payments squad, working alongside our Senior PM to build and scale the engine that moves money across the Yassir platform. This is a hands-on, technical role at the heart of our financial infrastructure. Core Payments owns the systems every transaction depends on: the payment orchestration flow, the switch and PSP integrations, and reconciliation and settlement. Every payment on the platform wallet-to-wallet, card, bill payment, interbank transfer passes through the sequence of compliance, limit, balance, and ledger checks that this squad is responsible for. Correctness, resilience, and traceability are non-negotiable. You will translate complex payment and ledger requirements into clear specs, work shoulder-to-shoulder with engineers on the design of transaction flows, and own the edge cases retries, failures, reversals, and reconciliation that make the difference between a payment system that works and one that loses money.</span></p><p>WHAT YOU'LL WORK ON A flavour of the problems this squad solves day to day:</p><ul><li>Payment orchestration the ordered sequence of checks (channel policy, entitlement, limits, balance, fees, sanctions, fraud, ledger post) that every transaction runs through before money moves.</li><li>Transaction routing across paths: internal wallet-to-wallet ledger posts, interbank transfers via the national switch, card payments via the scheme, and biller / bill-payment flows.</li><li>Failure handling and money safety idempotent retries, suspense accounts, and preventing ghost payments where an external party is paid but the customer is never debited (or vice versa).</li><li>Switch and PSP integration working with engineers on card authorisation flows, PSP failover, and the messaging between Yassir and external payment networks.</li><li>Reconciliation and settlement making sure Yassir s ledger matches the external world (billers, banks, schemes) and that breaks are surfaced and resolved.</li><li>Resilience defining fallback behaviour when a downstream service is slow or down, so the payment path degrades safely instead of failing entirely.</li></ul><p>Responsibilities</p><ul><li>Own a defined area of the Core Payments roadmap, working closely with the Senior PM and engineering leads on your squad.</li><li>Write clear, thorough technical specifications API contracts, transaction flows, state transitions, error codes, and acceptance criteria that engineers can build from without ambiguity.</li><li>Reason rigorously about edge cases: what happens on a timeout, a retry, a partial failure, a crash mid-transaction and specify the correct behaviour for each.</li><li>Collaborate daily with engineers on system design; understand the tradeoffs well enough to challenge and be challenged, not just relay requirements.</li><li>Coordinate with adjacent squads Compliance, Core Banking, and the channel teams whose systems connect into the payment flow.</li><li>Partner with operations and finance on reconciliation, settlement, and how payment issues are detected and resolved in production.</li><li>Use data to monitor payment success rates, latency, and failure modes, and to prioritise what to fix or build next.</li><li>Facilitate agile ceremonies and keep your squad delivering to roadmap and quality goals.</li></ul><p>REQUIREMENTS</p><ul><li>3 5 years of product management experience, with meaningful time on technical or infrastructure products (payments, fintech, ledger, banking, or a comparable backend / platform domain).</li><li>Genuine technical depth: comfortable with APIs, data models, and system design discussions; able to read a spec, follow a transaction through multiple systems, and spot the gaps.</li><li>Strong grasp of how payments or financial transactions work end-to-end authorisation, settlement, reconciliation, and the failure modes in between (or the ability to demonstrate you can learn this fast, backed by adjacent experience).</li><li>A track record of writing high-quality technical specs and working closely with engineering teams to ship reliable systems.</li><li>Precision and rigour you care about correctness, edge cases, and getting the details right, because in payments the details are the product.</li><li>Ability to work with ambiguity and build in a fast-moving, from-scratch environment.</li><li>Knowledge of modern development practices like agile and scrum.</li><li>Excellent written and verbal communication, with the ability to make complex technical topics clear to non-technical stakeholders.</li><li>Based in Cairo, Egypt (required).</li><li>Fluent English and Arabic; French is an advantage.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3 5 years of product management experience, with meaningful time on technical or infrastructure products (payments, fintech, ledger, banking, or a comparable backend / platform domain).</li><li>Genuine technical depth: comfortable with APIs, data models, and system design discussions; able to read a spec, follow a transaction through multiple systems, and spot the gaps.</li><li>Strong grasp of how payments or financial transactions work end-to-end authorisation, settlement, reconciliation, and the failure modes in between (or the ability to demonstrate you can learn this fast, backed by adjacent experience).</li><li>A track record of writing high-quality technical specs and working closely with engineering teams to ship reliable systems.</li><li>Precision and rigour you care about correctness, edge cases, and getting the details right, because in payments the details are the product.</li><li>Ability to work with ambiguity and build in a fast-moving, from-scratch environment.</li><li>Knowledge of modern development practices like agile and scrum.</li><li>Excellent written and verbal communication, with the ability to make complex technical topics clear to non-technical stakeholders.</li><li>Based in Cairo, Egypt (required).</li><li>Fluent English and Arabic; French is an advantage.</li></ul><p>NICE TO HAVE</p><ul><li>Direct experience with payment systems: card schemes (ISO 8583), interbank messaging (ISO 20022), switches, PSPs, or gateway integrations.</li><li>Understanding of double-entry ledgers, suspense accounts, and reconciliation.</li><li>Experience with idempotency, distributed-system failure handling, or transaction integrity patterns.</li><li>Exposure to compliance-adjacent product work limits, sanctions screening, AML, or fraud.</li><li>A technical, engineering, or consulting background before product.</li></ul><p></p></section>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Generating or increasing revenue growth with existing and new corporate accounts in specific industry, segment, or territory through selling Vodafone voice products, services, and fixed solutions. Responsible for developing, winning, project managing, and executing corporate network connectivity and voice solution bids, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through a proactive, customized, personalized relationship.</p> <h4>Job profile</h4> <p>Sales executive will be responsible for managing an account portfolio of 30-40 Vodafone industrial accounts.</p> <p>Ensures delivery of all financial targets including revenue, connections for voice and data, market share, and net margin contribution in line with company vision and values.</p> <p>Ensures delivery of all financial targets including revenue, total contract value (TCV), and gross margin.</p> <p>Evaluates risks and threats appropriately across portfolio and revises plans where appropriate.</p> <p>Ensures sales and net promoter score (NPS) targets are achieved for the assigned accounts and industry.</p> <p>Identifies new sales opportunities and grows sales pipeline by qualifying and developing opportunities through the sales cycle.</p> <p>3-4 daily customer visits.</p> <p>Introduces new innovations and concepts to key decision makers within the customer through relationship and stakeholder management of CEOs and sales directors within all key clients. Understands upfront through engagement at the right business level the customer’s strategic and operational issues.</p> <p>Gathers and analyses data regarding competitor pricing and products and ensures that Vodafone products and services fit customer requirements in line with the marketing team.</p> <p>Establishes appropriate relationships with customers in Vodafone and leverages those relationships to ensure maximum financial return from Vodafone customers.</p> <p>Focuses on the customer experience and ensures that they are up to date with all new offers on time.</p> <p>Fills in and updates full accounts information on Siebel account profile on a daily basis or after successful activation transaction.</p> <p>Fills market opportunities and schedules to identify specific targets and to project the number of contacts to be made using the Siebel calendar and forecasted accounts upon account status reports on Siebel.</p> <p>Plans and manages personal business portfolio, territory, and business according to an agreed strategy with the segment manager.</p> <p>Monitors and maintains cross-function activities such as fraud, activation, and bidding.</p> <p>Submits performance dialogue and evaluations on time.</p> <p>Adheres to all company policies, procedures, and business ethics code.</p> <h4>Qualifications</h4> <p>Identifies and qualifies up-selling sales opportunities to increase growth and revenue on customer accounts.</p> <p>Secures, manages, and deepens the Vodafone customer relationship with the long-term focus of expanding the overall footprint, penetration, and introduction of innovative products and services.</p> <p>Updates marketing team with the competitive new offers.</p> <p>Is able to operate at all levels within the customer organization with the highest levels of communication skills, converses professionally, and has the ability to own and solve customer issues whilst building excellent rapport to ensure the customer experience is maximized.</p> <p>Works together with marketing and decision support to ensure account strategies are understood and actioned for assigned accounts.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>What you will do</h4> <p>Develop and maintain detailed project plans, schedules, and budgets for all assigned works. Coordinate interdependencies between multiple concurrent projects and the center's daily operations.</p> <p>Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.</p> <p>Directly manage relationships with tenant contractors and appointed vendors for fit-out, expansion, and renovation projects. Ensure all contractor activities comply with mall standards, regulations, and approved methodologies.</p> <p>Ensure all projects have complete and approved documentation prior to commencement, including drawings, method statements, risk assessments, permits (NOCs), and insurance certificates. Maintain meticulous project files.</p> <p>Conduct regular site inspections to monitor progress, quality of workmanship, and adherence to approved specifications. Proactively identify and resolve on-site issues.</p> <p>Plan and execute all project works with a core focus on minimizing disruption to trading, customer experience, and center operations. Manage hoarding, signage, noise, and logistics effectively.</p> <p>Be the on-site champion for HSE standards. Ensure all work is carried out in strict compliance with center and local authority safety regulations. Conduct safety briefings and audits.</p> <p>Track project expenditures against budgets, review contractor payment applications, and report on financial status. Provide regular, clear progress updates to the Senior Operations Manager.</p> <p>Manage the project snagging and defect rectification process. Ensure successful operational handover of completed projects, including the submission of as-built drawings and operation and maintenance manuals.</p> <h4>Required skills to be successful</h4> <p>3-5 years’ relevant experience in a shopping centre, mall, or real estate, especially with some background in Civil Defense Service, would be highly advantageous.</p> <h4>What equips you for the role</h4> <ul> <li>University graduate in engineering, bilingual (English and Arabic speaking skills desirable)</li> <li>Architect or civil background is a must</li> <li>Experience in facility management, maintenance planning, and safety protocols</li> <li>Strong organizational, budgeting, and project management skills</li> <li>MBA in management or related field is preferred. MBA – PMP – FMP</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p> <p>From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>