Model Jobs in Egypt

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a senior-level Fixed Go-to-Market Project Lead to own the end-to-end planning, prioritisation and market execution of the Consumer Fixed portfolio. This role sits at the intersection of Product, Commercial, Technology and Operations, ensuring that demand is aligned, delivery is realistic, and launches are executed with pace, quality and clear accountability. The role brings together portfolio planning, roadmap orchestration and go-to-market execution into one coherent operating model, enabling predictable delivery and strong customer outcomes.</p> <h4>What you’ll do</h4> <ul> <li>Own the Consumer Fixed planning cycle, maintaining a single, transparent view of demand, priorities and delivery across propositions, products and in-life changes.</li> <li>Orchestrate quarterly and long-range Fixed roadmaps, ensuring priorities are sequenced, achievable and aligned to delivery capacity and dependencies.</li> <li>Lead demand, prioritisation and planning governance, facilitating prioritisation forums, roadmap reviews and go/no-go decisions.</li> <li>Enable a continuous and prioritised flow of work from Product and Proposition teams into Agile delivery through close collaboration with Product Owners, Release Train Engineers and Scrum Masters.</li> <li>Own the Consumer Fixed go-to-market plan, coordinating launches and in-life changes to ensure delivery readiness, operational alignment and high-quality market execution.</li> <li>Act as the primary escalation point for planning, delivery and go-to-market risks, proactively identifying constraints and driving timely resolution.</li> <li>Plan and coordinate in-life changes including pricing, promotions, migrations and operational updates, ensuring safe and effective execution.</li> <li>Own post-launch monitoring and delivery assurance, tracking outcomes against plan and driving corrective actions where required.</li> <li>Define and embed planning, delivery and go-to-market ways of working that support Agile and SAFe execution, creating a consistent operating rhythm across teams.</li> </ul> <h4>Who you are</h4> <ul> <li>5+ years of experience in portfolio, programme or go-to-market professional roles with a strong track record in complex, matrixed environments.</li> <li>Comfortable working within Agile and SAFe delivery models, with hands-on experience partnering with Product Owners, Release Train Engineers and Scrum Masters.</li> <li>Skilled at coordinating across Product, Commercial, Technology and Operations to manage dependencies and resolve delivery challenges.</li> <li>Experienced in governance, prioritisation and decision-making forums, with the confidence to escalate and influence at senior levels.</li> <li>Structured, outcomes-focused and detail-aware, with a strong commitment to execution quality and predictability.</li> <li>Degree-qualified in Business, Technology, Strategy or a related discipline, or able to demonstrate equivalent practical experience.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>The opportunity to shape and influence the Consumer Fixed portfolio at scale within a leading global organisation.</li> <li>Exposure to senior stakeholders across Product, Commercial, Technology and Operations.</li> <li>A role with clear ownership, visibility and impact on customer and business outcomes.</li> <li>An environment that values collaboration, continuous improvement and delivery excellence.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced portfolio and demand planning in large-scale Agile and SAFe environments.</li> <li>End-to-end go-to-market orchestration grounded in delivery readiness and operational alignment.</li> <li>Senior-level governance, prioritisation and decision facilitation.</li> <li>Risk, dependency and delivery assurance management across complex value chains.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through official channels to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a senior-level Fixed Go‑to‑Market Project Lead to own the end‑to‑end planning, prioritisation and market execution of the Consumer Fixed portfolio. This role sits at the intersection of Product, Commercial, Technology and Operations, ensuring that demand is aligned, delivery is realistic, and launches are executed with pace, quality and clear accountability. The role brings together portfolio planning, roadmap orchestration and go‑to‑market execution into one coherent operating model, enabling predictable delivery and strong customer outcomes.<br><br><br><b>What you’ll do</b> <br>Own the Consumer Fixed planning cycle, maintaining a single, transparent view of demand, priorities and delivery across propositions, products and in‑life changes.Orchestrate quarterly and long‑range Fixed roadmaps, ensuring priorities are sequenced, achievable and aligned to delivery capacity and dependencies.Lead demand, prioritisation and planning governance, facilitating prioritisation forums, roadmap reviews and go/no‑go decisions.Enable a continuous and prioritised flow of work from Product and Proposition teams into Agile delivery through close collaboration with Product Owners, Release Train Engineers and Scrum Masters.Own the Consumer Fixed go‑to‑market plan, coordinating launches and in‑life changes to ensure delivery readiness, operational alignment and high‑quality market execution.Act as the primary escalation point for planning, delivery and go‑to‑market risks, proactively identifying constraints and driving timely resolution.Plan and coordinate in‑life changes including pricing, promotions, migrations and operational updates, ensuring safe and effective execution.Own post‑launch monitoring and delivery assurance, tracking outcomes against plan and driving corrective actions where required.Define and embed planning, delivery and go‑to‑market ways of working that support Agile and SAFe execution, creating a consistent operating rhythm across teams.<br><br><br><b>Who you are</b> <br>A 5+ years of experience in portfolio, programme or go‑to‑market professional with a strong track record in complex, matrixed environments.Comfortable working within Agile and SAFe delivery models, with hands‑on experience partnering with Product Owners, Release Train Engineers and Scrum Masters.Skilled at coordinating across Product, Commercial, Technology and Operations to manage dependencies and resolve delivery challenges.Experienced in governance, prioritisation and decision‑making forums, with the confidence to escalate and influence at senior levels.Structured, outcomes‑focused and detail‑aware, with a strong commitment to execution quality and predictability.Degree‑qualified in Business, Technology, Strategy or a related discipline, or able to demonstrate equivalent practical experience.<br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br>The opportunity to shape and influence the Consumer Fixed portfolio at scale within a leading global organisation.Exposure to senior stakeholders across Product, Commercial, Technology and Operations.A role with clear ownership, visibility and impact on customer and business outcomes.An environment that values collaboration, continuous improvement and delivery excellence.<br><br><br><b>What skills you will learn</b> <br>Advanced portfolio and demand planning in large‑scale Agile and SAFe environments.End‑to‑end go‑to‑market orchestration grounded in delivery readiness and operational alignment.Senior‑level governance, prioritisation and decision facilitation.Risk, dependency and delivery assurance management across complex value chains.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br>LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2<br><br><br><br> </div>

The capabilities and professionalism of the First Line Sales Managerial layer is PIVOTAL as a critical success determining driver which influences the overall Commercial Performance of any Pharmaceutical Organization. The FLSM for their Sales Force are the COMPANY and should be able to INFLUENCE, INSPIRE and Accordingly ACHIEVE through their PEOPLE.<br>Stemming from the above, we are hiring FLSM to join the team as per the following details:<br>Vacancy:We are hiring First Line Sales Manager as per the following details:Designation: District Sales Manager Area: Fayoum/Beni Suef Reporting: Business Unit Manager Grade:B01/B03<br>Interested/eligible candidates can apply via Linked In directly otherwise you can forward your resume to: hr@incandesce.net<br>Job Purpose:The FLSM acts as an organization before his/her team and represents a focal point of contact for both. The role is all about leading a team of regional Medical Representatives to achieve common goals and results A. Essential Duties and Responsibilities:1. Business Knowledge:Take full ownership of the district and its commercial success Know and lead the way in assigned geographical territories Develop and maintain sustainable partnership with KOLs of the therapy areas of responsibilities Thorough understanding of competitive landscape and share market intelligence as needed with business stakeholder e.g. Marketing, Key Account Team, etc. Maintain and expand customer base by counseling Medical Representatives; building and maintaining rapport with key customers; identifying new customer opportunities Professionally update diseases , products and competitors knowledge2. Team Development:Motivate and inspire the team to consistently do their best by keeping them connected with each other and the broader Incandesce's team, celebrating success and ensuring high performers are valued and recognized Ensure that Representatives understand marketing strategies and thoroughly communicate balanced product information Develop the team ensuring succession and manpower supply Identify and set retention plans for regional talents in liaising with the HR team Determine development needs for the regional team using comprehensive TNA along with the Performance Management System Coach, motivate and inspire assigned team to accomplish business goals and maximize their individual performance, both face-to-face and remotely Delegate task to the team to expose, engage and develop them by doing3. Achieving Business Objectives:Develop and execute a regional business plan that is aligned to overall strategy and tactical objectives. Identify and diagnose under-performance early and putting in place time-based performance plans Actively participate in the staffing process of the team of responsibility Achieve sales operational objectives by contributing regional sales information and recommendations Ensure effective distribution of products in the district including adequate stocking and adequate coverage of all distribution channels Meet (if not exceed) sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Implements trade promotions by publishing, tracking, and evaluating trade spending Monitor and closely follow the activities of the team submitted to the CRM system. Analyze and conclude meaningful outcome B. Qualification/Knowledge/Experience:Level of education: Life Science Degree (Pharmacy, Veterinary or Science) Experience: Previous experience of Pharmaceutical FLSM role is mandatory. Multinational experience is an advantage Language : English proficiency is mandated IT Literacy: Professional MS-Office knowledge<br>Why Incandesce Pharmaceuticals? At Incandesce , we have inexhaustible and sustainable commitment to talents through engaging and developing them in a career-growth driven organizational culture. With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.<br>About The Company:Incandesce Pharmaceuticals. is an Egyptian pharmaceutical company committed to enhancing quality of life and providing peace of mind through patient-focused healthcare solutions. The company produces a wide range of pharmaceutical products, including CNS, biological biosimilar, nutraceutical, GIT, CVS, anti-infective, and OTC products. With a goal to become one of the top 20 pharmaceutical companies by 2026, INCANDESCE. is dedicated to being both an excellent place to work and a leader in the pharmaceutical industry. What's on Offer:Competitive Compensation Package - Attractive salary with performance-based incentives. Career Growth Opportunities - Be part of a dynamic team with regional exposure and leadership potential. Innovative & Data-Driven Environment - Work with advanced sales systems and analytics tools. Collaborative Work Culture - Engage with cross-functional teams and industry experts. Impactful Role - Play a key part in shaping sales strategies and driving business success.<br>You can follow us via:https://www.linkedin.com/company/incandesce-pharma/?view AsMember=true Website:Website :https://www.incandesce.net/<br>EES:Incandesce Pharmaceuticals is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions

The capabilities and professionalism of the First Line Sales Managerial layer is PIVOTAL as a critical success determining driver which influences the overall Commercial Performance of any Pharmaceutical Organization. The FLSM for their Sales Force are the COMPANY and should be able to INFLUENCE, INSPIRE and Accordingly ACHIEVE through their PEOPLE.<br>Stemming from the above, we are hiring FLSM to join the team as per the following details:<br>Vacancy:We are hiring First Line Sales Manager as per the following details:Designation: District Sales Manager Area: Cairo Reporting: Business Unit Manager Grade:B01/B03<br>Interested/eligible candidates can apply via Linked In directly otherwise you can forward your resume to: hr@incandesce.net<br>Job Purpose:The FLSM acts as an organization before his/her team and represents a focal point of contact for both. The role is all about leading a team of regional Medical Representatives to achieve common goals and results A. Essential Duties and Responsibilities:1. Business Knowledge:Take full ownership of the district and its commercial success Know and lead the way in assigned geographical territories Develop and maintain sustainable partnership with KOLs of the therapy areas of responsibilities Thorough understanding of competitive landscape and share market intelligence as needed with business stakeholder e.g. Marketing, Key Account Team, etc. Maintain and expand customer base by counseling Medical Representatives; building and maintaining rapport with key customers; identifying new customer opportunities Professionally update diseases , products and competitors knowledge2. Team Development:Motivate and inspire the team to consistently do their best by keeping them connected with each other and the broader Incandesce's team, celebrating success and ensuring high performers are valued and recognized Ensure that Representatives understand marketing strategies and thoroughly communicate balanced product information Develop the team ensuring succession and manpower supply Identify and set retention plans for regional talents in liaising with the HR team Determine development needs for the regional team using comprehensive TNA along with the Performance Management System Coach, motivate and inspire assigned team to accomplish business goals and maximize their individual performance, both face-to-face and remotely Delegate task to the team to expose, engage and develop them by doing3. Achieving Business Objectives:Develop and execute a regional business plan that is aligned to overall strategy and tactical objectives. Identify and diagnose under-performance early and putting in place time-based performance plans Actively participate in the staffing process of the team of responsibility Achieve sales operational objectives by contributing regional sales information and recommendations Ensure effective distribution of products in the district including adequate stocking and adequate coverage of all distribution channels Meet (if not exceed) sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Implements trade promotions by publishing, tracking, and evaluating trade spending Monitor and closely follow the activities of the team submitted to the CRM system. Analyze and conclude meaningful outcome B. Qualification/Knowledge/Experience:Level of education: Life Science Degree (Pharmacy, Veterinary or Science) Experience: Previous experience of Pharmaceutical FLSM role is mandatory. Multinational experience is an advantage Language : English proficiency is mandated IT Literacy: Professional MS-Office knowledge<br>Why Incandesce Pharmaceuticals? At Incandesce , we have inexhaustible and sustainable commitment to talents through engaging and developing them in a career-growth driven organizational culture. With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.<br>About The Company:Incandesce Pharmaceuticals. is an Egyptian pharmaceutical company committed to enhancing quality of life and providing peace of mind through patient-focused healthcare solutions. The company produces a wide range of pharmaceutical products, including CNS, biological biosimilar, nutraceutical, GIT, CVS, anti-infective, and OTC products. With a goal to become one of the top 20 pharmaceutical companies by 2026, INCANDESCE. is dedicated to being both an excellent place to work and a leader in the pharmaceutical industry. What's on Offer:Competitive Compensation Package - Attractive salary with performance-based incentives. Career Growth Opportunities - Be part of a dynamic team with regional exposure and leadership potential. Innovative & Data-Driven Environment - Work with advanced sales systems and analytics tools. Collaborative Work Culture - Engage with cross-functional teams and industry experts. Impactful Role - Play a key part in shaping sales strategies and driving business success.<br>You can follow us via:https://www.linkedin.com/company/incandesce-pharma/?view AsMember=true Website:Website :https://www.incandesce.net/<br>EES:Incandesce Pharmaceuticals is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions

The capabilities and professionalism of the First Line Sales Managerial layer is PIVOTAL as a critical success determining driver which influences the overall Commercial Performance of any Pharmaceutical Organization. The FLSM for their Sales Force are the COMPANY and should be able to INFLUENCE, INSPIRE and Accordingly ACHIEVE through their PEOPLE.<br>Stemming from the above, we are hiring FLSM to join the team as per the following details:<br>Vacancy:We are hiring First Line Sales Manager as per the following details:Designation: District Sales Manager Area: Sohag to Aswan Reporting: Business Unit Manager Grade:B01/B03<br>Interested/eligible candidates can apply via Linked In directly otherwise you can forward your resume to: hr@incandesce.net<br>Job Purpose:The FLSM acts as an organization before his/her team and represents a focal point of contact for both. The role is all about leading a team of regional Medical Representatives to achieve common goals and results A. Essential Duties and Responsibilities:1. Business Knowledge:Take full ownership of the district and its commercial success Know and lead the way in assigned geographical territories Develop and maintain sustainable partnership with KOLs of the therapy areas of responsibilities Thorough understanding of competitive landscape and share market intelligence as needed with business stakeholder e.g. Marketing, Key Account Team, etc. Maintain and expand customer base by counseling Medical Representatives; building and maintaining rapport with key customers; identifying new customer opportunities Professionally update diseases , products and competitors knowledge2. Team Development:Motivate and inspire the team to consistently do their best by keeping them connected with each other and the broader Incandesce's team, celebrating success and ensuring high performers are valued and recognized Ensure that Representatives understand marketing strategies and thoroughly communicate balanced product information Develop the team ensuring succession and manpower supply Identify and set retention plans for regional talents in liaising with the HR team Determine development needs for the regional team using comprehensive TNA along with the Performance Management System Coach, motivate and inspire assigned team to accomplish business goals and maximize their individual performance, both face-to-face and remotely Delegate task to the team to expose, engage and develop them by doing3. Achieving Business Objectives:Develop and execute a regional business plan that is aligned to overall strategy and tactical objectives. Identify and diagnose under-performance early and putting in place time-based performance plans Actively participate in the staffing process of the team of responsibility Achieve sales operational objectives by contributing regional sales information and recommendations Ensure effective distribution of products in the district including adequate stocking and adequate coverage of all distribution channels Meet (if not exceed) sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Implements trade promotions by publishing, tracking, and evaluating trade spending Monitor and closely follow the activities of the team submitted to the CRM system. Analyze and conclude meaningful outcome B. Qualification/Knowledge/Experience:Level of education: Life Science Degree (Pharmacy, Veterinary or Science) Experience: Previous experience of Pharmaceutical FLSM role is mandatory. Multinational experience is an advantage Language : English proficiency is mandated IT Literacy: Professional MS-Office knowledge<br>Why Incandesce Pharmaceuticals? At Incandesce , we have inexhaustible and sustainable commitment to talents through engaging and developing them in a career-growth driven organizational culture. With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.<br>About The Company:Incandesce Pharmaceuticals. is an Egyptian pharmaceutical company committed to enhancing quality of life and providing peace of mind through patient-focused healthcare solutions. The company produces a wide range of pharmaceutical products, including CNS, biological biosimilar, nutraceutical, GIT, CVS, anti-infective, and OTC products. With a goal to become one of the top 20 pharmaceutical companies by 2026, INCANDESCE. is dedicated to being both an excellent place to work and a leader in the pharmaceutical industry. What's on Offer:Competitive Compensation Package - Attractive salary with performance-based incentives. Career Growth Opportunities - Be part of a dynamic team with regional exposure and leadership potential. Innovative & Data-Driven Environment - Work with advanced sales systems and analytics tools. Collaborative Work Culture - Engage with cross-functional teams and industry experts. Impactful Role - Play a key part in shaping sales strategies and driving business success.<br>You can follow us via:https://www.linkedin.com/company/incandesce-pharma/?view AsMember=true Website:Website :https://www.incandesce.net/<br>EES:Incandesce Pharmaceuticals is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions.

About the Role We are looking for a Creative Agency Operations Manager to join our customer’s Global Digital Marketing team through Intellias on a staff augmentation basis. This is the role that makes everything else possible. The Creative Factory is a fast-growing internal agency serving internal clients across 90+ markets. As the bridge between the project management and creative teams, you will own the operational flow of work—from intake and scoping through production, delivery, and close-out. You will act as the traffic controller and production lead, eliminating ambiguity, preventing missed timelines, balancing resources, and enabling creative specialists to consistently deliver professional, high-quality work.<br>The ideal candidate brings a startup mindset—proactive, structured, pragmatic, and biased toward action combined with the operational discipline required to run a complex, multi-disciplinary creative function at scale. Project Overview Our customer’s Creative Factory is a growing team of specialists across creative, production, and coordination functions, supporting market teams and business stakeholders across a global footprint. The Creative Agency Operations Manager will report directly to the Global Marketing Creative Operations Lead and work alongside the Creative Director as part of the Creative Factory’s leadership core.<br>The operating model is Jira-based and sprint-driven, with internal clients across multiple markets. As the in-house agency expands and workstreams become increasingly complex, this role will own and continuously improve the daily operations, processes, workflows, and resource management practices that enable the Creative Factory to achieve its ambition of becoming the agency of choice for the organization.<br>Key Responsibilities Workflow & Intake Management Own the end-to-end project workflow, including intake, scoping, scheduling, production, delivery, close-out, and feedback. Ensure every request follows a structured and predictable path through Jira, with accurate documentation at each stage. Triage and prioritize incoming briefs based on capacity, urgency, business impact, and strategic importance. Establish and manage a fast-track process for straightforward, quick-turnaround work, enabling small budgets and rapid timelines without compromising quality. Identify workflow gaps and proactively implement improvements. Communication & Stakeholder Management Serve as the operational bridge between the project management and creative teams, balancing priorities, expectations, and capacity. Negotiate priorities and timelines between creative specialists, project managers, and internal stakeholders. Remove operational overhead from designers, developers, editors, strategists, and other creative specialists so they can focus on delivering high-quality work. Act as the primary operational point of contact for external creative vendors, including freelance designers, agencies, and copywriters. Build trusted and collaborative relationships with the Global Digital Marketing team and local marketing teams across markets. Identify potential issues early and take prompt action to protect timelines, quality, and client expectations. Capacity & Resource Management Maintain clear visibility of team capacity, workload, and hours logged across the Creative Factory. Schedule work based on real resource availability across design, copywriting, video, UI/UX, and development. Coordinate resources across multiple disciplines and concurrent projects. Communicate workload status and capacity constraints proactively to the creative team and internal clients. Set clear expectations around timelines, dependencies, and delivery dates from the beginning of each engagement. Provide the creative team with weekly task plans and timelines aligned with agreed priorities. Scoping, Quoting & Client Liaison Scope and quote each request before production begins. Apply the internal rate card consistently and accurately. Manage client expectations regarding scope, timelines, resources, and deliverables. Obtain appropriate sign-off on scope before production starts. Serve as the primary operational liaison for internal clients across markets, providing responsive, organized, and solution-oriented support. Track project costs, risks, dependencies, and changes throughout the production lifecycle. Reporting & Continuous Improvement Track and report weekly on productivity, resource utilization, delivery performance, resourcing needs, and client satisfaction. Use analytics and performance data to identify trends, bottlenecks, and opportunities for improvement. Feed insights back into the workflow and operating model to improve throughput, predictability, and quality. Proactively identify process inefficiencies and recommend practical solutions. Drive continuous optimization of the Creative Factory’s operational model rather than simply maintaining existing processes.<br>Required Qualifications & Experience Bachelor’s degree in marketing, Communications, or a related field. Minimum 5 years of experience in marketing communications, project management, agency production, or related fields. Previous experience working within an advertising or creative agency is required. Candidates with only corporate project management experience and no agency exposure will not meet the requirement. Strong understanding of branding, marketing, and creative development, gained through close collaboration with creative teams. Ability to scope, brief, coordinate, and quality-check creative work. Hands-on copywriting or design production is not required. Working knowledge of digital marketing, AI tools, and media production workflows. Strong Jira proficiency, including workflow configuration, sprint planning, backlog management, and project tracking for multi-disciplinary teams. Excellent communication, negotiation, and interpersonal skills, with the ability to work effectively with both creative specialists and non-creative business stakeholders. Highly proactive and action-oriented, with a demonstrated ability to identify problems early and improve processes without being asked. Strong organizational and time-management skills, with exceptional attention to detail and the ability to manage multiple priorities under tight deadlines. Experience with project scoping, financial tracking, budgeting, and risk management in a production environment. Strong written and spoken English, with the ability to communicate clearly across creative, technical, and business audiences.<br>Nice-to-Have Qualifications Experience with internal rate card, cost allocation, or chargeback models. Familiarity with the full creative production lifecycle, including:Design Video production Copywriting UI/UXWeb development Direct, hands-on experience in a digital media or production environment. Experience working in a B2B or regulated industry. Additional European language skills.<br>What Success Looks Like In this role, success means creating an environment where creative teams can focus on great work because the operational foundation around them works seamlessly.<br>You will be successful when:Projects enter the Creative Factory with clear scope, priorities, timelines, and expectations. Teams have reliable visibility into workload and capacity. Creative specialists spend less time dealing with operational ambiguity. Internal clients know what to expect and receive proactive communication. Projects move through Jira consistently and predictably. Risks and bottlenecks are identified before they impact delivery. Data is used to improve productivity, resource allocation, and quality. The Creative Factory becomes faster, more scalable, and increasingly recognized as the organization’s agency of choice.<br>Why Join This Opportunity? Build something ambitious: Help establish and optimize the operational backbone of a genuinely ambitious in-house agency. Global scale: Work with a Creative Factory supporting internal stakeholders across 90+ markets. Real impact: Operate at the center of a growing creative function where your decisions directly influence delivery, quality, and team performance. Continuous improvement: This is an active optimization role—not simply a maintenance position. Innovation: Help the team experiment, improve workflows, and consistently deliver outstanding creative work within real-world constraints. Global technology partner: Join through Intellias on a stable staff augmentation engagement. Remote flexibility: Work fully remotely within the EU time zone.<br>Key Skills Creative Agency Operations | Agency Production | Project Management | Marketing Communications | Creative Workflow Management | Jira | Sprint Planning | Backlog Management | Resource & Capacity Planning | Scoping & Quoting | Rate Cards | Stakeholder Management | Vendor Management | Digital Marketing | Creative Production | Risk Management | Process Improvement | AI Tools | English<br>Education Bachelor’s degree in marketing, Communications, or a related field.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.&nbsp;</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.&nbsp;</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.&nbsp;</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.&nbsp;</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience working in a customer-facing support function, preferably within IT.&nbsp;</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.&nbsp;</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.&nbsp;</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.&nbsp;</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with VOIS employees</li> </ul> <br><br><br><br> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.</p> <p>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p> <h4>What you’ll do</h4> <ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul> <h4>Who you are</h4> <ul> <li>You have experience working in a customer-facing support function, preferably within IT.</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.&nbsp;</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.&nbsp;</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.&nbsp;</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.&nbsp;</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience working in a customer-facing support function, preferably within IT.&nbsp;</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.&nbsp;</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.&nbsp;</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.&nbsp;</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with VOIS employees</li> </ul> <br><br><br><br> </div>

<p><strong>Graphic Designer - AI Creative Specialist</strong></p><p><strong>Location:</strong> Cairo, Egypt (North of Zamalek)</p><p><strong>Work setup:</strong> Full-time, onsite</p><p><br></p><p><strong>The opportunity</strong></p><p>An international marketing agency, part of a larger global marketing group, is expanding its Cairo creative team. We are looking for a Graphic Designer with strong AI-enabled creative-production skills who can combine traditional design craft with generative tools to develop high-quality, original and commercially usable visual content.</p><p><br></p><p>This is not a prompt-only role. The successful candidate will be a capable designer who understands composition, branding and retouching, and can use AI to accelerate exploration and production while maintaining consistency, realism and premium brand standards.</p><p><br></p><p><strong>Key responsibilities</strong></p><ul><li>Create social media, campaign and digital assets using a combination of traditional design and generative-AI workflows.</li><li>Generate and refine original visual concepts, environments, compositions, product scenes and campaign imagery.</li><li>Translate briefs and art direction into polished outputs that remain consistent with brand guidelines.</li><li>Write, test and refine prompts while maintaining repeatable workflows and visual consistency across asset sets.</li><li>Retouch, composite and enhance AI-generated imagery using professional design tools.</li><li>Correct common generation issues involving products, hands, typography, anatomy, lighting, texture and brand details.</li><li>Adapt approved concepts across social formats, paid-media placements and campaign deliverables.</li><li>Collaborate with Art Directors, designers, copywriters, social teams and production specialists.</li><li>Maintain organised source files, prompts, references, versions and usage records.</li><li>Follow intellectual-property, confidentiality, consent and brand-safety requirements when using AI tools.</li><li>Explore new AI creative technologies and recommend practical improvements to the team's workflow.</li></ul><p><br></p><p><strong>What we're looking for</strong></p><ul><li>Strong graphic-design experience supported by a portfolio of polished commercial or campaign work.</li><li>Demonstrable experience using generative-AI image tools as part of a professional creative workflow.</li><li>Proficiency in Adobe Photoshop and Illustrator; strong compositing and retouching skills are essential.</li><li>Familiarity with tools such as Adobe Firefly, Midjourney, Stable Diffusion, Flux or comparable platforms.</li><li>Solid understanding of typography, composition, colour, lighting, visual storytelling and brand consistency.</li><li>Ability to take AI-generated material beyond the initial output and refine it to production quality.</li><li>Experience with beauty, luxury, skincare, fashion, lifestyle or product-focused brands is highly desirable.</li><li>Good judgement around copyright, likeness, disclosure, confidentiality and responsible AI use.</li><li>Strong organisation, attention to detail and ability to manage several briefs at once.</li><li>Currently based in Egypt and able to work full-time onsite in Cairo.</li></ul><p><br></p>

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Building Successful Relationships that Generate Sales Opportunities</strong> </p> <p> Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</p> <p> Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.</p> <p> Develops relationships within community to strengthen and expand customer base for sales opportunities.</p> <p> Assists with managing and developing relationships with key internal and external stakeholders.</p> <p> Provides accurate, complete and effective turnover to Event Management.</p> <p> </p> <p> <strong>Managing Sales Activities</strong> </p> <p> Participates in sales calls with members of sales team to acquire new business and/or close on business.</p> <p> Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p> <p> </p> <p> <strong>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue</strong> </p> <p> Identifies new business to achieve personal and location revenue goals.</p> <p> Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</p> <p> Assists in closing the best opportunities for the location based on market conditions and location needs.</p> <p> Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</p> <p> </p> <p> <strong>Providing Exceptional Customer Service </strong> </p> <p> Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</p> <p> Services our customers in order to grow share of the account.</p> <p> Executes and supports the company s customer service standards.</p> <p> Provides excellent customer service consistent with the daily service basics of the company.</p> <p> Sets a positive example for guest relations.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> </p> </div> <div> </div> <p><br></p>

<p>JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p><p>CORE WORK ACTIVITIES</p><p>Building Successful Relationships that Generate Sales Opportunities</p><ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li><li>Manages and develops relationships with key internal and external stakeholders.</li><li>Provides accurate, complete and effective turnover to Event Management.</li></ul><p>Managing Sales Activities</p><ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul><p>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue</p><ul><li>Identifies new business to achieve personal and location revenue goals.</li><li>Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li><li>Closes the best opportunities for the location based on market conditions and location needs.</li><li>Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul><p>Providing Exceptional Customer Service</p><ul><li>Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li><li>Services our customers in order to grow share of the account.</li><li>Executes and supports the company s customer service standards.</li><li>Provides excellent customer service consistent with the daily service basics of the company.</li><li>Sets a positive example for guest relations.</li><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience</p><ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul>

<p></p><h2><strong>1. Online Sales Strategy &amp; Revenue Growth</strong></h2><ul><li><p>Develop and execute the company's online sales strategy to achieve sustainable revenue growth.</p></li><li><p>Drive profitable online growth by balancing revenue, marketing investment, operational costs, and gross margin.</p></li><li><p>Own monthly, quarterly, and annual online sales targets.</p></li><li><p>Build promotional calendars aligned with seasonal campaigns including Ramadan, Eid, Summer, Winter, White Friday, and Back-to-School.</p></li><li><p>Increase Average Order Value (AOV), Conversion Rate (CR), and Customer Lifetime Value (CLV).</p></li><li><p>Monitor sales performance and recommend commercial actions to maximize revenue.</p></li></ul><h2><br><strong>2. Digital Marketing &amp; Customer Acquisition</strong></h2><ul><li><p>Lead all digital marketing activities across Meta, Google, TikTok, Snapchat, and other digital channels.</p></li><li><p>Manage performance marketing budgets and optimize Return on Ad Spend (ROAS).</p></li><li><p>Monitor and improve Customer Acquisition Cost (CAC).</p></li><li><p>Develop customer acquisition, retention, and reactivation strategies.</p></li><li><p>Work closely with internal teams and external agencies to maximize campaign performance.</p></li></ul><h2><br><strong>3. CRM &amp; Customer Retention</strong></h2><ul><li><p>Develop and manage customer lifecycle marketing strategies.</p></li><li><p>Build automated Email, SMS, and WhatsApp customer journeys.</p></li><li><p>Improve repeat purchase rates and customer retention.</p></li><li><p>Manage loyalty and customer engagement initiatives.</p></li><li><p>Utilize customer segmentation to deliver personalized marketing campaigns.</p></li></ul><h2><br><strong>4. Website Performance &amp; Conversion Optimization</strong></h2><ul><li><p>Own website performance and customer experience.</p></li><li><p>Improve website conversion rate through continuous optimization (CRO).</p></li><li><p>Monitor customer behavior including:</p><ul><li><p>Bounce Rate</p></li><li><p>Cart Abandonment</p></li><li><p>Checkout Drop-Off</p></li></ul></li><li><p>Optimize website navigation, search functionality, product pages, and checkout process.</p></li><li><p>Ensure an excellent shopping experience across desktop and mobile platforms.</p></li></ul><h2><br><strong>5. Online Merchandising</strong></h2><ul><li><p>Manage online product assortment and digital merchandising.</p></li><li><p>Ensure accurate product information, pricing, and imagery.</p></li><li><p>Coordinate product launches and promotional campaigns.</p></li><li><p>Collaborate with Buying and Merchandising teams to maximize online sales performance.</p></li></ul><h2><br><strong>6. E-Commerce Operations</strong></h2><ul><li><p>Coordinate with Supply Chain, Warehouse, Customer Service, Logistics, and IT teams to ensure efficient order fulfillment.</p></li><li><p>Monitor order processing, shipping performance, returns, and customer satisfaction.</p></li><li><p>Improve delivery speed while reducing cancellations and operational issues.</p></li><li><p>Ensure payment gateways and online systems operate efficiently.</p></li></ul><h2><br><strong>7. Analytics &amp; Business Performance</strong></h2><ul><li><p>Monitor and analyze key business metrics including:</p><ul><li><p>Online Revenue</p></li><li><p>Gross Merchandise Value (GMV)</p></li><li><p>Conversion Rate (CR)</p></li><li><p>Return on Ad Spend (ROAS)</p></li><li><p>Customer Acquisition Cost (CAC)</p></li><li><p>Customer Lifetime Value (CLV)</p></li><li><p>Average Order Value (AOV)</p></li><li><p>Website Traffic</p></li></ul></li><li><p>Prepare regular business reports with actionable insights and recommendations.</p></li></ul><h2></h2><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business Administration, Marketing, E-Commerce, or related field.</p></li><li><p>8–15 years of experience in E-Commerce, Digital Growth, or Online Sales.</p></li><li><p>Minimum 3 years in a leadership role.</p></li><li><p>Experience in Fashion Retail, Apparel, Lifestyle, Beauty, or FMCG is highly preferred.</p></li></ul><p></p>

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Building Successful Relationships that Generate Sales Opportunities</strong> </p> <p> Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</p> <p> Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.</p> <p> Develops relationships within community to strengthen and expand customer base for sales opportunities.</p> <p> Assists with managing and developing relationships with key internal and external stakeholders.</p> <p> Provides accurate, complete and effective turnover to Event Management.</p> <p> </p> <p> <strong>Managing Sales Activities</strong> </p> <p> Participates in sales calls with members of sales team to acquire new business and/or close on business.</p> <p> Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p> <p> </p> <p> <strong>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue</strong> </p> <p> Identifies new business to achieve personal and location revenue goals.</p> <p> Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</p> <p> Assists in closing the best opportunities for the location based on market conditions and location needs.</p> <p> Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</p> <p> </p> <p> <strong>Providing Exceptional Customer Service </strong> </p> <p> Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</p> <p> Services our customers in order to grow share of the account.</p> <p> Executes and supports the company s customer service standards.</p> <p> Provides excellent customer service consistent with the daily service basics of the company.</p> <p> Sets a positive example for guest relations.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> </p> </div> <div> </div> <p><br></p>

<p>About the Role We are seeking an experienced E-Commerce Head of Operations to lead the end-to-end operational and business performance of our growing portfolio of e-commerce partners. This role owns the execution of business plans, operational excellence, profitability, and sustainable growth across multiple partner accounts. The ideal candidate is a strategic leader with strong commercial acumen, operational expertise, and a proven ability to scale e-commerce businesses. You will lead cross-functional teams, optimize processes, and ensure alignment across Commercial, Customer Experience, Technology, Marketing, and Operations to deliver exceptional business outcomes. Key Responsibilities Own the end-to-end operational and business performance of multiple e-commerce partner accounts. Lead the execution of annual business plans and growth strategies across all managed accounts. Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved. Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams. Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology. Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness. Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives. Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction. Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans. Identify opportunities for operational improvements, automation, and scalable processes. Support the evaluation of new business opportunities and expansion initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field. 12+ years of experience in business operations, retail, commercial management, or operations leadership. 3 4+ years of dedicated experience leading e-commerce operations. Proven experience owning business performance, operational execution, and P&amp;L. Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning. Experience leading large cross-functional teams and managing managers. Strong financial and analytical skills with experience managing KPIs and business performance. Excellent leadership, stakeholder management, and communication skills. Experience driving digital transformation, operational optimization, and business growth. Fluent in Arabic and English. Preferred Qualifications Entrepreneurial or startup experience. Experience within Fashion, Beauty, Grocery, or Retail industries. Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms. Experience leading large operational organizations. Strong understanding of customer acquisition, retention, and digital commerce strategies.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are seeking an experienced E-Commerce Head of Operations to lead the end-to-end operational and business performance of our growing portfolio of e-commerce partners.<br> This role owns the execution of business plans, operational excellence, profitability, and sustainable growth across multiple partner accounts.<br> The ideal candidate is a strategic leader with strong commercial acumen, operational expertise, and a proven ability to scale e-commerce businesses.<br> You will lead cross-functional teams, optimize processes, and ensure alignment across Commercial, Customer Experience, Technology, Marketing, and Operations to deliver exceptional business outcomes.<br> Key Responsibilities Own the end-to-end operational and business performance of multiple e-commerce partner accounts.<br> Lead the execution of annual business plans and growth strategies across all managed accounts.<br> Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved.<br> Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams.<br> Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology.<br> Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness.<br> Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives.<br> Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction.<br> Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans.<br> Identify opportunities for operational improvements, automation, and scalable processes.<br> Support the evaluation of new business opportunities and expansion initiatives.<br> Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field.<br> 12+ years of experience in business operations, retail, commercial management, or operations leadership.<br> 3–4+ years of dedicated experience leading e-commerce operations.<br> Proven experience owning business performance, operational execution, and P&amp;L.<br> Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning.<br> Experience leading large cross-functional teams and managing managers.<br> Strong financial and analytical skills with experience managing KPIs and business performance.<br> Excellent leadership, stakeholder management, and communication skills.<br> Experience driving digital transformation, operational optimization, and business growth.<br> Fluent in Arabic and English.<br> Preferred Qualifications Entrepreneurial or startup experience.<br> Experience within Fashion, Beauty, Grocery, or Retail industries.<br> Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms.<br> Experience leading large operational organizations.<br> Strong understanding of customer acquisition, retention, and digital commerce strategies.<br></span> </div>

<p></p><h2><strong>1. Online Sales Strategy &amp; Revenue Growth</strong></h2><ul><li><p>Develop and execute the company's online sales strategy to achieve sustainable revenue growth.</p></li><li><p>Drive profitable online growth by balancing revenue, marketing investment, operational costs, and gross margin.</p></li><li><p>Own monthly, quarterly, and annual online sales targets.</p></li><li><p>Build promotional calendars aligned with seasonal campaigns including Ramadan, Eid, Summer, Winter, White Friday, and Back-to-School.</p></li><li><p>Increase Average Order Value (AOV), Conversion Rate (CR), and Customer Lifetime Value (CLV).</p></li><li><p>Monitor sales performance and recommend commercial actions to maximize revenue.</p></li></ul><h2><br><strong>2. Digital Marketing &amp; Customer Acquisition</strong></h2><ul><li><p>Lead all digital marketing activities across Meta, Google, TikTok, Snapchat, and other digital channels.</p></li><li><p>Manage performance marketing budgets and optimize Return on Ad Spend (ROAS).</p></li><li><p>Monitor and improve Customer Acquisition Cost (CAC).</p></li><li><p>Develop customer acquisition, retention, and reactivation strategies.</p></li><li><p>Work closely with internal teams and external agencies to maximize campaign performance.</p></li></ul><h2><br><strong>3. CRM &amp; Customer Retention</strong></h2><ul><li><p>Develop and manage customer lifecycle marketing strategies.</p></li><li><p>Build automated Email, SMS, and WhatsApp customer journeys.</p></li><li><p>Improve repeat purchase rates and customer retention.</p></li><li><p>Manage loyalty and customer engagement initiatives.</p></li><li><p>Utilize customer segmentation to deliver personalized marketing campaigns.</p></li></ul><h2><br><strong>4. Website Performance &amp; Conversion Optimization</strong></h2><ul><li><p>Own website performance and customer experience.</p></li><li><p>Improve website conversion rate through continuous optimization (CRO).</p></li><li><p>Monitor customer behavior including:</p><ul><li><p>Bounce Rate</p></li><li><p>Cart Abandonment</p></li><li><p>Checkout Drop-Off</p></li></ul></li><li><p>Optimize website navigation, search functionality, product pages, and checkout process.</p></li><li><p>Ensure an excellent shopping experience across desktop and mobile platforms.</p></li></ul><h2><br><strong>5. Online Merchandising</strong></h2><ul><li><p>Manage online product assortment and digital merchandising.</p></li><li><p>Ensure accurate product information, pricing, and imagery.</p></li><li><p>Coordinate product launches and promotional campaigns.</p></li><li><p>Collaborate with Buying and Merchandising teams to maximize online sales performance.</p></li></ul><h2><br><strong>6. E-Commerce Operations</strong></h2><ul><li><p>Coordinate with Supply Chain, Warehouse, Customer Service, Logistics, and IT teams to ensure efficient order fulfillment.</p></li><li><p>Monitor order processing, shipping performance, returns, and customer satisfaction.</p></li><li><p>Improve delivery speed while reducing cancellations and operational issues.</p></li><li><p>Ensure payment gateways and online systems operate efficiently.</p></li></ul><h2><br><strong>7. Analytics &amp; Business Performance</strong></h2><ul><li><p>Monitor and analyze key business metrics including:</p><ul><li><p>Online Revenue</p></li><li><p>Gross Merchandise Value (GMV)</p></li><li><p>Conversion Rate (CR)</p></li><li><p>Return on Ad Spend (ROAS)</p></li><li><p>Customer Acquisition Cost (CAC)</p></li><li><p>Customer Lifetime Value (CLV)</p></li><li><p>Average Order Value (AOV)</p></li><li><p>Website Traffic</p></li></ul></li><li><p>Prepare regular business reports with actionable insights and recommendations.</p></li></ul><h2></h2><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business Administration, Marketing, E-Commerce, or related field.</p></li><li><p>8–12 years of experience in E-Commerce, Digital Growth, or Online Sales.</p></li><li><p>Minimum 3 years in a leadership role.</p></li><li><p>Experience in Fashion Retail, Apparel, Lifestyle, Beauty, or FMCG is highly preferred.</p></li></ul><p></p>

<p>We are looking for an experienced Senior iOS Developer to build high-quality, scalable, and secure iOS applications. You will design application architecture, deliver new features, improve performance, and mentor engineers while working closely with product, design, backend, and Android teams. The ideal candidate has deep expertise in native iOS development and modern Swift-based architecture, and thrives in a fast-paced, product-focused environment with a strong sense of ownership.</p><p>Responsibilities:</p><ul><li>Design, develop, and maintain high-quality native iOS applications.</li><li>Lead technical design discussions and contribute to architecture decisions.</li><li>Write clean, testable, and reusable code that follows engineering best practices.</li><li>Optimize performance, memory usage, launch time, and battery consumption.</li><li>Ensure stability through unit testing, UI testing, and code reviews.</li><li>Integrate RESTful APIs and collaborate with backend teams on API design.</li><li>Collaborate with Product, Design, Backend, QA, and Android teams.</li><li>Mentor junior developers and help establish engineering standards.</li><li>Participate in Agile processes and continuous delivery practices.</li></ul><p>Experience</p><ul><li>5+ years of professional iOS development experience</li><li>Proven track record of shipping and maintaining apps at scale on the App Store</li><li>Experience owning features from design through production release</li></ul><p>Languages:</p><ul><li>Swift (strong proficiency)</li><li>Objective-C (working knowledge)</li><li>Familiarity with Kotlin and Android development concepts</li></ul><p>iOS Platform</p><ul><li>iOS SDK and core Apple frameworks</li><li>App and scene lifecycle, view controller lifecycle</li><li>Background tasks, push and local notifications</li><li>App Extensions (widgets, share extensions)</li></ul><p>Modern iOS Development</p><ul><li>SwiftUI and UIKit</li><li>Swift Concurrency (async/await, actors, structured concurrency)</li><li>Combine and the Observation framework</li><li>GCD and OperationQueue</li><li>Navigation patterns (NavigationStack, Coordinators)</li><li>Dependency injection</li><li>Swift Package Manager</li></ul><p>Architecture and System Design</p><ul><li>MVVM, MVI, or The Composable Architecture (TCA)</li><li>Clean Architecture and modular architecture</li><li>SOLID principles and separation of concerns</li><li>Designing scalable mobile architectures and evaluating trade-offs</li></ul><p>Networking</p><ul><li>REST APIs, URLSession, and Codable</li><li>Authentication flows</li><li>Error handling and network caching</li></ul><p>Performance</p><ul><li>UI rendering performance and main thread hang prevention</li><li>Memory management (ARC, retain cycles, leak detection)</li><li>Launch time and battery optimization</li><li>Profiling and debugging with Instruments</li></ul><p>Testing</p><ul><li>Unit testing with XCTest and Swift Testing</li><li>UI testing with XCUITest</li><li>Snapshot and integration testing</li><li>Test-Driven Development (TDD) and mocking</li></ul><p>Development Practices</p><ul><li>Git, pull request workflows, and code reviews</li><li>CI-friendly development</li><li>App Store submission and release management</li><li>Agile/Scrum methodologies</li></ul><p>Soft Skills</p><ul><li>Strong ownership and execution-focused mindset</li><li>Excellent communication and collaboration skills</li><li>Ability to work independently in a fast-moving environment</li><li>Strong problem-solving and analytical skills</li></ul><p>Nice to Have</p><ul><li>Native Android experience with Kotlin and Jetpack Compose</li><li>Experience building FinTech or financial applications</li><li>Offline-first application experience</li><li>Local persistence with Core Data, SwiftData, or SQLite/GRDB</li><li>CI/CD pipelines (Xcode Cloud, Fastlane, GitHub Actions, Bitrise)</li><li>Analytics platforms (Firebase Analytics, Mixpanel, CleverTap)</li><li>A/B testing, experimentation frameworks, and feature flags</li><li>Mobile security best practices, including Keychain, Data Protection, SSL pinning, biometric authentication (Face ID / Touch ID), secure handling of sensitive data, and jailbreak detection</li></ul><p>Social insurance</p><p>Health insurance for employee and family</p><p>The company will contribute up to EUR 25 per month towards staff perks</p><p>Benefit from our company based bonus scheme , in line with company policy.</p><p>EUR equivalent salaries paid in EGP</p><p><strong>Desired Candidate Profile</strong></p><h4>Experience</h4><ul><li>5+ years of professional iOS development experience</li><li>Proven track record of shipping and maintaining apps at scale on the App Store</li><li>Experience owning features from design through production release</li></ul><h4>Languages:</h4><ul><li>Swift (strong proficiency)</li><li>Objective-C (working knowledge)</li><li>Familiarity with Kotlin and Android development concepts</li></ul><h4>Soft Skills</h4><ul><li>Strong ownership and execution-focused mindset</li><li>Excellent communication and collaboration skills</li><li>Ability to work independently in a fast-moving environment</li><li>Strong problem-solving and analytical skills</li></ul><h4>Nice to Have</h4><ul><li>Native Android experience with Kotlin and Jetpack Compose</li><li>Experience building FinTech or financial applications</li><li>Offline-first application experience</li><li>Local persistence with Core Data, SwiftData, or SQLite/GRDB</li><li>CI/CD pipelines (Xcode Cloud, Fastlane, GitHub Actions, Bitrise)</li><li>Analytics platforms (Firebase Analytics, Mixpanel, CleverTap)</li><li>A/B testing, experimentation frameworks, and feature flags</li><li>Mobile security best practices, including Keychain, Data Protection, SSL pinning, biometric authentication (Face ID / Touch ID), secure handling of sensitive data, and jailbreak detection</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Summary</strong></p><br><p>As a Service Engineer, you will play a key role in delivering high<span>‑</span>quality aftermarket services that support customer operations and long<span>‑</span>term reliability across Egypt. Based in Egypt, this role focuses on start<span>‑</span>up, commissioning, maintenance, and technical support for precision flow meters, multiphase flow meters, measurement products, process gas and liquid analyzers, and custody transfer metering systems. You will work closely with customers and internal teams to ensure safe, efficient, and effective service execution while contributing to customer satisfaction, loyalty, and service business growth.</p><br><p><strong>In This Role, Your Responsibilities Will Be:</strong></p><br><ul><li>Perform start‑up, commissioning, fault analysis, troubleshooting, repair, and maintenance activities for measurement and analyzer systems, including planning, execution, and customer reporting.</li><li>Provide advanced technical support to customers to ensure reliable operation and maintenance of installed equipment.</li><li>Conduct site surveys, site walk‑downs, and installed‑base assessments to identify upgrade, service, and consulting opportunities.</li><li>Execute field modifications and upgrades independently or in collaboration with project leadership, as applicable.</li><li>Deliver technical training and support during escalated service matters, particularly related to measurement products.</li><li>Plan and execute Long‑Term Service Agreements (LTSA) and Annual Maintenance Contracts in line with contractual scope and terms.</li><li>Build and maintain strong customer relationships to support long‑term partnerships and growth of aftermarket services.</li><li>Monitor agreed performance metrics, analyze results, and take actions to meet or exceed service KPIs and execution standards.</li><li>Identify continuous improvement and innovation opportunities and support their implementation.</li><li>Ensure consistent application of Emerson business processes, tools, health, safety, and environmental standards.</li><li>Adhere to Health, Safety &amp; Environment policies as laid by the organization.</li></ul><p><strong>Who You Are:</strong></p><br><p>You persist in achieving objectives even when faced with challenges and changing conditions. You communicate effectively across a variety of settings, adapting your approach to different audiences and situations. You build trust and collaboration by working openly with customers and colleagues to achieve shared goals. You contribute positively to team success by fostering cooperation, accountability, and continuous improvement.</p><br><p><strong>For This Role, You Will Need:</strong></p><br><ul><li>A qualification in an engineering discipline such as instrumentation, electronics, electrical, or mechanical engineering, or equivalent practical experience.</li><li>Hands‑on experience supporting field service, commissioning, maintenance, or technical support activities in an industrial environment.</li><li>Ability to work independently at customer sites while collaborating effectively with remote and cross‑functional teams.</li><li>Strong commitment to safety, quality, and ethical work practices.</li><li>Proficiency in written and spoken English.</li></ul><p><strong>Preferred Qualifications That Set You Apart:</strong></p><br><ul><li>Experience supporting process control, measurement, or analyzer systems in industrial or energy environments.</li><li>Exposure to commissioning and start‑up of flow meters, analyzers, or custody transfer systems.</li><li>Strong organizational skills and ability to manage multiple service activities effectively.</li><li>Experience working directly with customers in field‑based or service‑oriented roles.</li><li>Ability to contribute to service improvement initiatives and knowledge sharing<strong>.</strong></li></ul><p><strong>Our Culture &amp; Commitment to You!</strong></p><br><p>At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.</p><br><p>We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.&nbsp;</p><br><p>Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.&nbsp;</p><br><br> </div>

<p>About the Role Red Bull Student Marketeers are part of the most dynamic and empowered brand and product ambassador program in the world. They understand Red Bull s target group and are responsible for driving the brand image and product understanding on their university campus and in their region. The goal of the Student Marketeer program is to reach new consumers, excite university students, increase sales and manage the Red Bull brand on a student level (at their campus). This includes direct contact with consumers and customers, inviting product trial, in addition to working at Red Bull events to ensure an unforgettable brand experience for consumers. Student Marketeers value flexibility over a 9 to 5 job and love to work in a creative working atmosphere.</p><p>RESPONSIBILITIES Areas that play to your strengths All the responsibilities we'll trust you with:</p><ul><li>Be a Brand and Product Ambassador Live and breathe the brand personality traits and company values, representing the brand in a premium way through everyday interactions with consumers or customers.</li><li>Grow the user base by inviting positive trial and awareness of Red Bull through product sampling to consumers at the right place and right time - answering any questions and concerns from consumers.</li><li>Build and execute an insight driven plan that's innovative and tailored to your campus. The plan should engage &amp; excite students whilst bringing the brand to life.</li><li>Create a strong network, establishing and maintaining relationships with key local individuals.</li><li>Drive the brand engagement on social media using authentic content.</li><li>Be a Sales Expert Build relationships with local sales account managers and ensure Red Bull is available and visible in outlet.</li><li>Collaborate with sales to open new distribution points for Red Bull within your university campus and beyond.</li><li>Leverage relevant assets from the world of Red Bull in order to keep Red Bull top of mind in sales accounts.</li><li>Ensure perfect execution of defined store standards.</li><li>Executional Excellence Deliver executional excellence and show love for the details in all areas of your role.</li><li>Maintain and upkeep all Student Marketeer tools to ensure a premium brand image.</li><li>Plan &amp; report your activities via the dedicated online platform in a timely manner and with accuracy.</li><li>Share ideas and collaborate with the team through regular face-to-face and online interaction.</li></ul><p>EXPERIENCE Your areas of knowledge and expertise that matter most for this role:</p><ul><li>A second or third-year student.</li><li>Excellent communication skills.</li><li>Charismatic, energetic, positive and outgoing personality.</li><li>Highly approachable and social with the ability to relate to different people in many occasions.</li><li>Immersed in student life with thorough understanding of the university, city &amp; region, incl. behind-the-scenes activities &amp; hot-spots.</li><li>Encompass a creative mindset and an entrepreneurial spirit, with a high sense of responsibility and initiative.</li><li>Ability to manage part-time work &amp; studies and ideally available to work some evenings and weekends.</li><li>An affinity and desire to learn and apply a new range of skills, especially marketing, negotiation, and sales.</li><li>Connected with a variety of influential groups and individuals on campus.</li><li>Passionate about the Red Bull brand and product.</li><li>Must have a valid driving license.</li><li>Travel 10-20%</li></ul><p>JOIN THE TEAM Got what it takes? In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.</p><p><strong>Desired Candidate Profile</strong></p><p>A second or third-year student. Excellent communication skills. Charismatic, energetic, positive and outgoing personality. Highly approachable and social with the ability to relate to different people in many occasions. Immersed in student life with thorough understanding of the university, city &amp; region, incl. behind-the-scenes activities &amp; hot-spots. Encompass a creative mindset and an entrepreneurial spirit, with a high sense of responsibility and initiative. Ability to manage part-time work &amp; studies and ideally available to work some evenings and weekends. An affinity and desire to learn and apply a new range of skills, especially marketing, negotiation, and sales. Connected with a variety of influential groups and individuals on campus. Passionate about the Red Bull brand and product. Must have a valid driving license. Travel 10-20%</p>