Manager Jobs - Cairo Egypt
3139 Jobs Found
???? Business Development Manager – Construction & MEP (Project Acquisition)???? Delta Contracting Company Delta Contracting Company, with over 30 years of experience in the Egyptian construction market, is looking for an experienced Sales & Business Development Manager to drive business growth, develop strategic client relationships, and secure new Construction and MEP projects.<br>Key Responsibilities Develop new business opportunities within the Construction & MEP sector. Build and maintain relationships with developers, consultants, project owners, PMCs, and contractors. Generate qualified leads and convert them into awarded projects. Monitor upcoming projects and identify opportunities before tender issuance. Lead commercial negotiations and support contract award. Coordinate with Estimation, Technical Office, Procurement, and Project teams during the bidding process. Achieve business development and sales targets. Requirements10+ years of experience in Business Development, Construction Sales, Commercial, or Project Acquisition. Experience within General Contracting, Construction, or MEP Contracting companies is mandatory. Proven track record of winning construction projects in the Egyptian market. Strong network with developers, consultants, PMCs, project owners, and contractors. Strong knowledge of Tendering, BOQs, RFQs, Contracts, and Commercial Negotiations. Excellent communication, negotiation, and relationship management skills. What We Offer Competitive Salary Attractive Commission Scheme Performance-Based Bonus Career Growth Opportunity???? Location: Sheraton, Cairo???? Apply via Linked In Easy Apply or send your updated CV to ali.fahmy@mega2m.comOnly candidates with experience in Construction, General Contracting, or MEP Contracting will be considered.
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<span>Manage the full production cycle of BTL & advertising projects.<br> Coordinate with suppliers, printing houses, workshops, and fabricators.<br> Supervise the production and execution of Events, Booths, Stands, Activations, Giveaways, Printing, and Exhibition Production, Branding & Installation .<br> Ensure high-quality execution and on-time delivery.<br> Negotiate with suppliers to achieve the best quality and cost.<br> Follow up on production, installation, and final project delivery.<br> Manage multiple projects simultaneously and solve production issues efficiently.<br> 3+ years of experience in Operations, Production, Events, Exhibitions, or BTL Advertising.<br> Strong experience in Events, Booths, Stands, Activations, Giveaways, Printing, and Exhibition Production, Branding & Installation .<br> Strong supplier and contractor management experience.<br> Excellent negotiation and communication skills.<br> Strong project management and problem-solving abilities.<br> Ability to work under pressure and manage multiple projects under tight deadlines.<br> Willingness to work extended hours, weekends, and on-site during events when required.<br> Very good command of English.<br> Excellent knowledge of Microsoft Office, especially Excel.<br></span> </div>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li><p>Setting realistic, measurable targets for sales and marketing teams</p><br></li><li><p>Creating short-term and long-term plans for revenue growth</p><br></li><li><p>Conducting market research and competitor analysis to inform strategy adjustments</p><br></li><li><p>Creating and overseeing sales and marketing budgets</p><br></li><li><p>Allocating resources effectively across various initiatives</p><br></li><li><p>Analyzing return on investment for marketing campaigns and sales efforts</p><br></li><li><p>Conducting thorough market research to identify opportunities and trends</p><br></li><li><p>Analyzing competitor strategies and market positioning</p><br></li><li><p>Using data to inform decision-making and strategy adjustments</p><br></li><li><p>Collaborating with product teams to align offerings with market demand</p><br></li><li><p>Providing input on pricing strategies and product positioning</p><br></li><li><p>Identifying new market opportunities for existing products or services</p><br></li></ul><br>Qualifications<br><br><ul><li>A Bachelor’s degree in Hotel Management or Business Administration or equivalent is preferred</li><li>The ability to thrive in a fast-paced work environment, and to juggle multiple projects simultaneously while meeting deadlines</li><li>+5 Years experience as Sales and Marketing' hotel management preferably within Luxury atmosphere</li><li>Must have strong negotiation, strategic, and analytical skills</li><li>Experience with a full go-to-market cycle: positioning, demand gen, sales enablement, and post-close feedback loop</li><li>Experience managing staff, and building teams that effectively collaborate with senior staff, the Board, and executive management in a fast-paced, creatively-driven organization</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Fluency in English<br>additional languages are a plus<br>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
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<p><b>Egypt Commercial IT Director (Head of IT)</b></p><br><br><p>Role Summary</p><br><br><p>The Egypt Head of IT / Commercial IT Director is the senior country IT leader and single point of contact for all IT-related matters to the local business. The role translates global, regional and MEA strategies into market execution while aligning the country agenda to the new IT transformation priorities: product and platform ownership, speed and agility, responsible AI adoption, reusable technology capabilities, operational observability, and simplification for value. The Director is accountable for technology strategy, delivery, governance, risk, service reliability and adoption that enable commercial growth, customer engagement, productivity and business technology transformation in Egypt.</p><br>Key Responsibilities<ul><li>Strategy, country leadership and business partnership: Lead the Egypt Commercial IT strategy, roadmap and investment agenda as a member of the Country Senior Leadership Team. Advise business leaders on technology-enabled opportunities, risks and trade-offs, and ensure IT remains the trusted local entry point for all market technology matters.</li><li>Product and platform ownership: Establish clear ownership for country products, platforms and technical capabilities, clarifying the role of product owners, platform owners and business stakeholders. Drive lifecycle management, prioritization, value realization and adoption across commercial and cross-functional platforms.</li><li>Speed, agility and simplification for value: Lead with pace and comfort in uncertainty, simplifying processes and technology choices to improve speed, agility and business value rather than reducing complexity for cost alone. Remove duplication and focus scarce capacity on the highest-value priorities.</li><li>Business outcomes and portfolio value: Translate business goals into an integrated portfolio of technology initiatives, delivering measurable outcomes in revenue growth, productivity, customer engagement, operational efficiency and cost optimization. Track benefits realization and ensure technology investments directly support brand, key account, field force and channel strategies.</li><li>AI adoption and automation: Accelerate responsible adoption of AI, automation and data-enabled use cases in commercial and enabling functions. Champion the ambition for IT to be a benchmark for AI adoption while ensuring appropriate governance, privacy, security and change management.</li><li>Forward-deployed engineering and reusable APIs: Partner closely with business teams to shape practical technology solutions, applying forward-deployed engineering principles where appropriate. Promote reusable APIs, integration patterns and shared capabilities so local solutions can scale and be reused rather than rebuilt.</li><li>AIOps, observability and service excellence: Strengthen service management, observability, proactive monitoring, incident response and continuous improvement. Use data-driven operations and AIOps practices to improve reliability, performance, user satisfaction and business continuity.</li><li>Data, security and compliance: Ensure adherence to global and local data privacy laws, compliance standards, cybersecurity protocols and audit requirements. Partner with Compliance, Legal, Information Security and Quality to remain audit-ready and regulatorily aligned.</li><li>Architecture, integration and local innovation: Maintain alignment with enterprise architecture, standards, cloud governance and integration patterns while enabling local innovation where justified by value, risk and scalability. Balance global platform consistency with market-specific needs.</li><li>Team leadership and capability building: Build, lead and develop a high-performing Egypt IT team. Reinvest in the team's skills for the world of AI, product/platform ways of working, data literacy, engineering discipline, delivery excellence and continuous improvement.</li><li>Stakeholder engagement, change and adoption: Maintain strong collaboration with global and regional IT, Commercial leadership and cross-functional stakeholders. Communicate clearly on strategy, roadmaps, risks, dependencies and outcomes; lead change management to drive adoption and sustained business value.</li><li>Financial management, governance and risk: Plan and manage IT budgets with strong financial governance. Optimize resource allocation, vendor management, contracts and commercial terms; oversee IT risk management, business continuity, disaster recovery and service governance for Egypt.</li></ul>Qualifications<ul><li>Education: Bachelor's degree in STEM (Science, Technology, Engineering or Mathematics). MBA or relevant postgraduate qualification is desirable.</li><li>Experience: 12+ years of progressive experience in IT roles, including 3+ years in leadership positions within multinational organizations, ideally in life sciences, healthcare or another regulated industry.</li><li>Product and platform leadership: Proven experience with product/platform operating models, product ownership, platform lifecycle management, prioritization and value tracking.</li><li>AI, data and automation: Strong understanding of AI-enabled business use cases, automation, analytics, data governance and responsible adoption in commercial or enterprise settings.</li><li>Agile delivery and ambiguity: Track record leading large-scale programs and transformations with modern delivery practices, agile ways of working, and the ability to make progress despite uncertainty.</li><li>Integration, architecture and APIs: Understanding of enterprise architecture, cloud governance, integration patterns and reusable API-led delivery.</li><li>Service excellence and observability: Familiarity with ITIL, service management, AIOps, observability, proactive monitoring, incident response and business continuity practices.</li><li>Governance, security and compliance: Strong grasp of data privacy, cybersecurity, identity and access management, SDLC/SLC, validation practices, ISO standards and audit readiness in local and global contexts.</li><li>Executive presence: Strong influencing, advisory and communication skills with the ability to engage senior leaders, challenge constructively and drive decisions.</li><li>People leadership: Demonstrated experience leading, coaching and developing teams in complex, matrixed environments, including both direct teams and cross-functional delivery teams.</li><li>Financial acumen: Experience planning and managing budgets, vendor ecosystems, contracts, commercial terms and benefits tracking.</li><li>Language: Fluency in English and Turkish.</li></ul>Preferred / Advantageous<ul><li>Experience in pharma, life sciences, healthcare or another regulated, highly matrixed environment.</li><li>Hands-on exposure to global enterprise platforms such as CRM, analytics, data platforms, content management and marketing automation.</li><li>Proven success scaling AI-enabled, automation, analytics or digital product/platform capabilities in commercial settings.</li><li>Exposure to forward-deployed engineering, internal platforms or reusable API and product patterns.</li><li>Prior in-country IT leadership as the local accountable owner for IT service, risk, stakeholder management and business partnership.</li></ul>What You'll Bring<ul><li>A country leadership mindset, with accountability for being the trusted single point of contact for technology matters in Egypt.</li><li>Comfort operating with uncertainty while creating speed, agility and clarity for the business.</li><li>A product-and-platform orientation, with focus on reuse, lifecycle ownership, adoption and measurable value.</li><li>A practical approach to simplification: simplifying for value, speed and agility rather than cost alone.</li><li>A passion for reinvesting in technology talent and building confidence in AI-enabled ways of working.</li></ul><p><b>Date Posted</b></p><br>13-أغسطس-2026<p><b>Closing Date</b></p><br>30-سبتمبر-2026<p>AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>
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<p> <strong>JOB SUMMARY</strong> </p>
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<p>Responsible for assessing the risk in hotel work environment to minimizing associates illness and injury during work hour. Inspecting hazardous factor in the work environment, quality of equipment or facility that used by associates. Lead the organization toward a healthy and safe work environment by advising, monitoring, and reporting in the workplace, and engaging staff in programs that ensure safe practices in the workplace.</p>
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<p> <strong>CANDIDATE PROFILE </strong> </p>
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<p> <strong>Education and Experience</strong> </p>
<p>Bachelor s degree from an accredited university in Occupational Health and Safety or similar field of study.</p>
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<p>OR</p>
<p>Three to five years experience in a related field.</p>
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<p> <strong>CORE WORK ACTIVITIES</strong> </p>
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<p> <strong>Managing Health and Safety in Operations</strong> </p>
<p> Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.</p>
<p> Inspect work environments to ensure safety in workplace.</p>
<p> Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.</p>
<p> Submit Workplace Risk Assessment Report and Workplace Occupational Health and Safety workbook.</p>
<p> Propose the Workbook to the Occupational Health and Safety Committee every 6 months.</p>
<p> Complete and submit required biannual Occupational Health and safety reports to Labor Protection and Welfare Office.</p>
<p> Suspension of activities that pose threats to workers' health or safety.</p>
<p> Recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.</p>
<p> Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.</p>
<p> Advise management regarding health or safety issues.</p>
<p> Investigate the adequacy of ventilation, exhaust equipment, lighting, or other conditions that could affect employee health, comfort, or performance.</p>
<p> Investigate health-related complaints and inspect facilities to ensure that they comply with public health legislation and regulations.</p>
<p> Collect and analyze data, as well as provide reports and suggestions on hazards, illness and distress occur during all employee s work hours.</p>
<p> Conduct tests of facilities for environmental hazards.</p>
<p> Collaborate with healthcare professionals to plan or provide treatment.</p>
<p> Consult with others regarding safe or healthy equipment or facilities.</p>
<p> Maintain or update emergency response plans or procedures.</p>
<p> Develop emergency procedures with other departments.</p>
<p> Collaborate with engineers or physicians/Nurse to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.</p>
<p> Develop or maintain hygiene standard in workplace</p>
<p> Inspect specified areas to ensure the presence of fire prevention equipment, safety equipment, or first-aid supplies.</p>
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<p> <strong>Build the Health and Safety Awareness for employees </strong> </p>
<p> Conduct safety training or education programs and demonstrate the use of safety equipment.</p>
<p> Conduct health or safety training programs for all employees at least once in a year as mandated by law.</p>
<p> Provide new-employee health and safety orientations and develop materials for these presentations.</p>
<p> Prepare healthcare training materials.</p>
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<p> <strong>Additional Responsibilities</strong> </p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Maintain inventories of hazardous materials or hazardous wastes, using waste tracking systems to verify that materials are handled properly.</p>
<p> Maintain inventory of medical supplies or equipment.</p>
<p> Develop or maintain medical monitoring programs for employees.</p>
<p> Develops and maintains a working relationship with local law enforcement authorities.</p>
<p> Informs and/or updates the executives and peers on relevant information in a timely manner.</p>
<p> Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</p>
<p> Perform other work safety tasks as assigned by the management.</p>
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<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>
About UsWESAL CX is a leading provider of innovative CX solutions for Genesys contact center, CRM, and software platforms, helping businesses across Egypt and the Middle East transform their customer experience. The Role We're looking for a motivated Saa S Account Executive with a strong background in Saa S, contact centers, CRMs, or software solutions to drive sales, build lasting client relationships, and hit revenue targets. What You'll Do• Develop and execute sales strategies to win new business in Saa S/CX/contact center markets• Build and manage strong client relationships, ensuring high satisfaction• Track industry trends and competitor activity across Egypt and the GCC• Manage a healthy sales pipeline from prospecting to close• Collaborate with marketing, product, and customer success teams• Lead negotiations and contract closures• Report on performance and forecasts using CRM tools<br>What You Bring• BSc in Computer Science, Business Administration, or related field• 3–5 years' experience as an Account Manager/Executive in Contact Centers, CRM, or Saa S• Proven sales track record with strong customer experience delivery• Familiarity with CRM tools and MS Office (especially Excel)• Excellent communication, negotiation, and problem-solving skills<br>What We Offer• Competitive salary and commission structure• Comprehensive benefits package• Career growth in a fast-scaling company• Continuous learning and development• A collaborative, supportive team environment
Job Description<br><br>At NIQ, the world’s leading consumer intelligence company, we transform data into insights that shape the future of global commerce. With a legacy dating back to 1923 and a cutting-edge AI-powered platform, we empower brands and retailers to understand consumer behavior across every channel and market. <br><br>The Strategic Analytics & Insights (SA&I) division at Nielsen IQ is a powerhouse of data-driven strategy, designed to help businesses navigate complexity and unlock growth. By integrating Advanced Analytics Consulting, Consumer & Marketing Insights, and BASES innovation testing, SA&I delivers tailored, actionable solutions that empower clients to make smarter decisions faster. Within this context, the Senior Sales Executive plays a critical role as an individual contributor, responsible for driving revenue growth, expanding client relationships, and identifying new business opportunities across the SA&I portfolio. <br><br>The Senior Sales Executive will be responsible for generating profitable revenue and expanding the adoption of SA&I solutions across assigned clients and prospects. This role requires a strong consultative mindset, combining commercial acumen with deep understanding of analytics-driven solutions to address client challenges. You will act as a trusted advisor to clients, leading sales conversations, uncovering business needs, and positioning SA&I’s full portfolio to drive measurable impact. <br><br>Responsibilities <br><br>Drive Revenue Growth: Own and deliver against individual sales targets by expanding existing accounts and acquiring new clients. Build & Manage Pipeline: Develop and maintain a robust, high-quality sales pipeline with accurate forecasting and consistent progression of opportunities. Identify Opportunities: Proactively uncover new revenue streams, use cases, and stakeholders within client organizations. Expand Client Relationships: Engage with multiple levels of the organization, including senior stakeholders and C-level, to grow SA&I presence. Consultative Selling: Understand client business challenges and translate them into tailored SA&I solutions aligned to their KPIs. Lead Proposal Development: Own end-to-end proposal creation, working closely with Product Specialists, Client Services, and subject matter experts. Cross-functional Collaboration: Partner with internal stakeholders (cluster teams, delivery, operations, finance) to ensure feasibility and strong commercial outcomes. Voice of the Customer: Bring client feedback and market insights to internal teams to support continuous improvement and innovation. Ensure Process Excellence: Follow internal processes, including CRM discipline, pricing and profitability guidelines, and sales governance. Qualifications<br><br>Solid professional experience in market research, insights or consulting Experience in sales / business development in the above mentioned fields is a plus Ability to work under pressure to deliver & exceed revenue targets Strong consultative selling skills and ability to navigate multi-stakeholder environments. Good understanding of data analytics, insights, or consulting solutions and their business applications. Awareness of market trends and industry dynamics impacting clients. Strong communication and stakeholder management skills. Active personality, resourceful and confident to proactively generate new client leads and convert into successful deals Advanced English (mandatory). <br><br>Additional Information<br><br>Our Benefits<br><br>Flexible working environment Volunteer time off Linked In Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/<br><br><br>About NIQ<br><br>NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.<br><br>For more information, visit NIQ.com<br><br>Want to keep up with our latest updates?<br><br>Follow us on: Linked In | Instagram | Twitter | Facebook<br><br><br>Our commitment to Diversity, Equity, and Inclusion<br><br>At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
???? We’re Hiring – Business Developer Art Vision is looking for a Business Developer who can create opportunities, build relationships, and drive growth — not just send cold messages. This role is for someone who understands how to generate leads, close deals, and build long-term partnerships in a competitive market.<br>Key Responsibilities:• Identify and approach potential clients and business opportunities• Build strong pipelines through outbound outreach, networking, and referrals<br>• Lead meetings, pitches, and negotiations professionally<br>• Convert leads into signed deals and long-term partnerships<br>• Work closely with management on revenue growth strategy<br>• Maintain strong follow-up and relationship management• Track pipeline performance and improve conversion rates• Represent Art Vision professionally in meetings and events<br>Requirements:• 3+ years of experience in Business Development / Sales / Partnerships• Strong communication, negotiation, and closing skills• Proven track record in generating leads and winning business• Confidence in client-facing meetings and presentations• Organized, target-driven, and proactive mindset• Experience in agencies, media, or marketing is a strong plus• Good English (spoken & written)<br>We are NOT looking for:• People who only send messages without closing ability• Weak communicators• Passive candidates waiting for leads• Unorganized profiles with no follow-up discipline• Candidates who fear sales targets or ownership???? New Cairo???? Full-Time???? hello@art-vision.net
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<span>Lead, mentor, and develop the Storage and Backup team, managing priorities, on-call coverage, and escalations.<br> Oversee the day-to-day operations, monitoring, performance, and overall health of the PowerMax and PowerStore storage environments.<br> Manage storage provisioning, capacity planning, performance optimization, upgrades, and migration activities.<br> Own and manage the backup and data protection environment across PPDM, Commvault, and Data Domain.<br> Ensure backup and recovery operations meet defined RPO and RTO requirements, including regular recovery testing and validation.<br> Lead disaster recovery planning, testing, and coordination during incidents and recovery scenarios.<br> Ensure compliance with applicable security, data retention, and ransomware resilience requirements.<br> Drive automation, operational excellence, and continuous improvement initiatives, while providing management with regular reports on capacity, utilization, SLAs, and overall service performance.<br> 4+ Years in similar role.<br> Expert hands-on experience with Dell PowerMax and PowerStore storage arrays.<br> Strong experience with Power Protect Data Manager (PPDM), Commvault, and Dell Data Domain.<br> Solid knowledge of SAN/NAS (Fibre Channel, iSCSI, NFS, SMB), replication, and DR concepts.<br> Familiarity with virtualization (VMware) and its storage integration.<br> Strong leadership, troubleshooting, and communication skills.<br> Preferred Relevant Dell Technologies certifications and VMware certification (VCP).<br> Scripting/automation experience (PowerShell, Python).<br> Experience with immutable/air-gapped backups and ransomware recovery.<br> Familiarity with ITIL processes.<br></span> </div>
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<span>ABOUT THE ROLE We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization.<br> This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners.<br> The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.<br> KEY RESPONSIBILITIES IT Operations & Systems Administration · Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.<br> · Manage user accounts, licenses, groups, permissions, MFA, and access controls.<br> · Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.<br> · Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.<br> · Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.<br> · Maintain IT systems, documentation, configurations, and asset records.<br> · Assist with server, cloud, and infrastructure projects as required.<br> End User Support · Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.<br> · Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.<br> · Support executives and senior leadership with a high level of professionalism and responsiveness.<br> · Assist users with onboarding, offboarding, device setup, application access, and account configuration.<br> · Provide remote and occasional onsite support.<br> · Develop and maintain internal knowledge base articles and technical documentation.<br> Cybersecurity · Assist with implementation and maintenance of IT security controls.<br> · Monitor and respond to security alerts and suspicious activity.<br> · Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.<br> · Support email security platforms such as Barracuda, Mimecast, or equivalent.<br> · Assist with phishing investigations, email quarantine, malware alerts, and security incidents.<br> · Help maintain security policies and ensure users follow IT security best practices.<br> · Participate in security awareness and cybersecurity training initiatives.<br> IT Projects · Participate in and lead technical projects from planning through implementation.<br> · Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.<br> · Evaluate new technologies and make recommendations based on business requirements.<br> · Work with vendors, MSPs, software providers, and consultants.<br> · Create project documentation and ensure successful handover into IT operations.<br> Automation & Process Improvement · Identify repetitive IT tasks and opportunities for automation.<br> · Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.<br> · Improve onboarding, offboarding, access management, software deployment, and IT support processes.<br> · Develop standardized procedures and documentation to improve operational efficiency.<br> Bachelor from computer science or any other related field 3+ years of experience in IT support, systems administration, IT operations, or a related role.<br> Strong experience supporting Microsoft 365 and Entra ID.<br> Experience administering Windows environments and supporting macOS devices.<br> Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.<br> Experience with endpoint management/RMM platforms.<br> Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.<br> Experience with cybersecurity tools and best practices.<br> Strong understanding of identity and access management, MFA, and least-privilege principles.<br> Experience with PowerShell or another scripting/automation language.<br> Strong written and verbal communication skills.<br> Ability to work independently and prioritize competing requests.<br> Fluent in English and Arabic Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia) The ideal candidate is someone who: · Thinks beyond simply closing tickets and looks for the root cause of problems.<br> · Can independently troubleshoot and resolve technical issues.<br> · Is comfortable taking ownership of IT systems and projects.<br> · Has strong attention to security and understands the importance of protecting company data.<br> · Communicates technical information clearly to both technical and non-technical users.<br> · Is organized and able to manage multiple priorities.<br> · Takes initiative and identifies opportunities to improve IT operations.<br> · Can work effectively with both internal stakeholders and external technology vendors.<br> · Is willing to learn new technologies and adapt to a constantly changing IT environment.<br></span> </div>
<p>The objective of this position is to be accountable for Coptic Orphans' system implementation and maintenance. The necessary functions include acting as the first level of support for issues and inquiries; keeping track of the systems ' design architecture; ensuring Coptic Orphans' systems availability, reliability, and scalability .</p><p>Analyze, design, and implement all needed systems' automation to ensure that users are able to do their system-related responsibilities with minimum effort and time</p><p>Manage Salesforce CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues</p><p>Act as first level of support for issues and inquiries coming from internal and external customers</p><p>Manage user profiles, roles, permissions, and security settings in Salesforce. Create and maintain custom objects, fields, workflows, validation rules, and other Salesforce components.</p><p>Perform troubleshooting as required, lead problem-solving efforts, and involve outside vendors and other support personnel and/or organizations if needed</p><p>Ensure high availability and acceptable levels of performance of mission-critical systems</p><p>Perform data imports, exports, and mass updates in Salesforce. Create and maintain reports and dashboards to provide meaningful insights to stakeholders.</p><p>Handle support tickets submitted by internal and external customers, website operation, Mobile Management device,..., etc.</p><p>Hands-on configuration of new and existing "Salesforce.com" features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, and Flows</p><p>Perform proactive system monitoring to identify any performance and/or data consistency issues</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer engineering, computer science, information systems management, or related fields</li><li>1 - 3 years of related professional experience</li><li>Strong CRM system administration and design capabilities with excellent troubleshooting skills, Salesforce CRM experience is a plus</li><li>Strong experience in a Database administrator role</li><li>Strong knowledge of Object-Oriented systems and their relational design</li><li>Excellent knowledge of Data Analysis and Data Visualization</li><li>Strong problem-solving and time-management skills</li><li>Ability to gather, analyze and present information and numerical data effectively and a demonstrated, high level of accuracy and thoroughness in all duties</li></ul>
About us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. About the role We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. Your Responsibilities Strategy & Governance Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards. Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support). Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.2. Team Management Lead a team of quality specialists and auditors. Define team capacity models and performance scorecards. Embed regular calibration sessions with Ops, Training, and Product.3. Framework & Tools Lead the implementation or optimization of the quality management system. Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business. Collaborate with BI to build quality dashboards.4. Insights & Continuous Improvement Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps. Translate quality findings into training needs, content updates, process changes, and product feedback. Present weekly/monthly findings in WBRs and QBRs with action plans.5. Stakeholder Collaboration Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes. Drive cross-functional alignment on remediation plans for systemic quality defects. Support new initiatives with tailored QA tracking Your Expertise Experience5+ years in customer experience quality management, preferably in fintech or tech support environments. Proven track record of designing and scaling QA programs, including calibration and performance insights. Experience leading teams across multiple geographies or third-party vendors. Exposure to COPC, ISO 9001, or other quality management standards is preferred Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems. Skills Deep knowledge of QA tools, contact center metrics, and audit methodologies. Strong analytical and storytelling capabilities; able to turn raw QA data into business insights. Excellent communication, stakeholder influence, and change management skills. Advanced English in both written and verbal communication. Mindset Obsessed with operational excellence and customer outcomes. A problem-solver who challenges the status quo and leads with data. Builder mentality, you don’t wait for frameworks, you create them
<p>Are you a seasoned Civil Engineer with a passion for precision and leadership? We are seeking a dynamic and experienced <strong>Technical Office Civil Manager</strong> to join our vibrant team in <strong>Cairo, Egypt</strong>. This is a thrilling <strong>Full-Time, On-site</strong> opportunity where you will be instrumental in delivering world-class construction and engineering projects. If you thrive in a challenging environment and are ready to make a significant impact, this role is for you!</p><ul><li><strong>Overview:</strong> As our Technical Office Civil Manager, you will be the driving force behind our technical office operations, ensuring the highest standards of civil engineering design, documentation, and project support. You will lead a dedicated team, guiding them through complex projects from conception to completion, all while ensuring compliance and excellence.</li><li><strong>Responsibilities:</strong><ul><li><strong>Lead and oversee</strong> all technical office activities related to civil engineering projects.</li><li><strong>Review and approve</strong> detailed shop drawings, ensuring accuracy and adherence to specifications.</li><li><strong>Manage the preparation and verification</strong> of Bills of Quantities (BOQ) for various project phases.</li><li><strong>Coordinate closely</strong> with project management, design teams, and site execution teams to ensure seamless project delivery.</li><li><strong>Implement and maintain</strong> robust quality control procedures for all technical documentation.</li><li><strong>Mentor and develop</strong> a team of civil engineers and technical office personnel, fostering a collaborative and high-performance culture.</li><li><strong>Utilize advanced software</strong> like AutoCAD for design review and technical verification.</li><li><strong>Contribute to value engineering</strong> and optimization efforts to enhance project efficiency and cost-effectiveness.</li></ul></li><li><strong>Skills/Technologies:</strong> This role demands a strong command of <strong>Civil Engineering</strong> principles, exceptional <strong>Technical Office</strong> management capabilities, and proficiency in tools such as <strong>AutoCAD</strong> and <strong>Microsoft Office</strong>. You will be an expert in developing and reviewing <strong>Shop Drawings</strong> and meticulous with <strong>BOQ (Bills of Quantities)</strong>. Furthermore, robust skills in <strong>Project Management</strong>, <strong>Construction Management</strong>, <strong>Design Coordination</strong>, <strong>Team Leadership</strong>, <strong>Quantity Surveying</strong>, <strong>Construction Documentation</strong>, <strong>Quality Control</strong>, and effective <strong>Communication</strong> are paramount.</li><li><strong>Growth Opportunities:</strong> Embark on a journey of professional development with opportunities to lead larger, more complex projects, expand your strategic influence, and advance into senior leadership positions within our growing organization. We are committed to investing in your career trajectory and celebrating your successes.</li><li><strong>Team/Culture:</strong> Join a collaborative, innovative, and results-driven team where your expertise is valued, and your contributions drive collective success. Our culture in Cairo is dynamic, fostering a supportive environment where challenging work meets professional camaraderie.</li><li><strong>Impact:</strong> Your leadership will be pivotal in shaping the landscape of Cairo, delivering critical infrastructure and development projects that leave a lasting legacy. You will directly influence project quality, timelines, and budgets, ensuring our commitments are met with unparalleled excellence.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Exceptional Leadership:</strong> A minimum of <strong>7-10 years of progressive experience</strong> in civil engineering, with a significant portion dedicated to technical office management and team leadership.</li><li><strong>Academic Excellence:</strong> Bachelor's degree in Civil Engineering or a closely related field from a reputable institution.</li><li><strong>Mastery of Tools:</strong> Proven expertise in <strong>Civil Engineering</strong> methodologies, <strong>Technical Office</strong> best practices, and advanced proficiency with <strong>AutoCAD</strong>, <strong>Microsoft Office Suite</strong>, and <strong>BOQ (Bills of Quantities)</strong> preparation and review.</li><li><strong>Project Acumen:</strong> Strong background in <strong>Project Management</strong>, <strong>Construction Management</strong>, and <strong>Design Coordination</strong>, ensuring projects are executed flawlessly.</li><li><strong>Documentation & Quality:</strong> Demonstrated experience in developing and reviewing <strong>Shop Drawings</strong>, meticulous <strong>Quantity Surveying</strong>, robust <strong>Construction Documentation</strong>, and stringent <strong>Quality Control</strong>.</li><li><strong>Communication Prowess:</strong> Excellent verbal and written <strong>Communication</strong> skills, essential for effective stakeholder engagement and team motivation.</li><li><strong>Career Level Expectation:</strong> This role is tailored for an accomplished <strong>Manager</strong> ready to take on significant responsibility and drive technical excellence.</li></ul>
<h2 class="h5">Job description</h2>
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Manager - Controllership - R2R<br><p><b>Ready to turn bold ideas into real-world impact?</b><br> At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.<br> <br>If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. <br> <br>Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.<br> Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.</p><br><br><br><p><b>Job Description</b></p><br><br>Responsibilities
Handle journal entries, account reconciliations, and monthly/quarterly close activities.
Ensure adherence to accounting policies and internal control frameworks.
Support audit documentation and compliance processes.
Collaborate with finance teams for reporting and analysis.
Contribute to process improvements and system enhancements.<br><p><b>Qualifications</b></p><br><br>Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance<br><p><b>Certifications</b></p><br><br>Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok<br><p><b>Required Skills</b></p><br><br>Balance Sheet Accounting, Balance Sheet Account Reconciliations, Customer Experience (CX), External Reporting, Financial Analysis Reporting, Financial Close, Financial Consolidations, General Accounting, General Ledger (GL), General Ledger Reconciliations, Reconciliations, Record To Report (R2R), Stakeholder Management<br><p><b>Language</b></p><br><br>English (Required)<br><p><b>Language Proficiency - </b></p><br><br>Advanced - C1<br><p><b>Additional Job Location - </b></p><br><br><br><p><b>Job Type</b></p><br><br>Regular<br><p><b>Master Skill List - </b></p><br><br>Controllership - R2R<br><p><b>Remote Type - </b></p><br><br>Hybrid<br><p><b>Work Shift - </b></p><br><br>Standard (Egypt)<br><p><b>Why join Genpact?</b><br>• <b>Lead AI-powered transformation</b> – Drive innovation and solve real-world business challenges that matter<br>• <b>Make an impact </b>– Help global enterprises solve business challenges that matter <br>• <b>Accelerate your career</b> – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead<br>• <b>Work with the best</b> – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day <br>• <b>Thrive in a values-driven culture</b> – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress <br> <br>Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. <br>Let’s build tomorrow together. <br> <br>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. <br>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. </p><br><br><br> </div>
<p><strong>Company Description:</strong></p><p>SMAC – Smart Mobilization & Consultancy develops <strong>Industrial AI and Engineering Intelligence solutions</strong> for Power Generation, Oil & Gas, and other asset-intensive industries.</p><p>Our core platforms, <strong>ReportImpulse™ and RootLens™</strong>, connect field engineering activities with technical reporting, root cause analysis, corrective actions, and organizational knowledge. SMAC enables engineers to capture structured field evidence—including observations, measurements, operating conditions, photographs, and technical findings—and transform it into professional AI-assisted technical reports and structured failure investigations.</p><p>Our objective goes beyond automating reports. SMAC is building a connected engineering intelligence environment where valuable field experience and technical evidence can be <strong>captured, analyzed, retained, and reused to improve reliability, decision-making, and asset performance.</strong></p><p><br></p><p><strong>Role Description:</strong></p><p>SMAC is seeking an experienced <strong>Business Development Manager – GCC</strong> with a strong industrial background and an <strong>established professional network within Power Generation, Oil & Gas, Petrochemicals, Utilities, EPC/O&M, OEM, or industrial services organizations.</strong></p><p>This is <strong>not a general lead-generation or conventional software-sales position</strong>. The role is focused on developing qualified enterprise opportunities for SMAC's Industrial AI and Engineering Intelligence solutions.</p><p>The successful candidate will be expected to leverage existing industry relationships to engage relevant technical and commercial decision-makers, introduce SMAC's solutions, arrange qualified product demonstrations, develop industrial pilot opportunities, and progress those opportunities toward commercial enterprise agreements.</p><p>The commercial journey will typically follow:</p><p><strong>Qualified Introduction → Product Demonstration → Industrial Pilot → Enterprise Deployment</strong></p><p>The role will work directly with SMAC leadership and engineering/product specialists throughout the technical and commercial sales process.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop qualified enterprise opportunities across <strong>Saudi Arabia, UAE, Qatar, and other GCC markets</strong>.</li><li>Establish engagement with <strong>Plant Managers, Maintenance Managers, Reliability Managers, Engineering Managers, Technical Directors, Operations Leaders, and other relevant decision-makers</strong>.</li><li>Introduce and position <strong>ReportImpulse™ and RootLens™</strong> according to customer engineering and operational requirements.</li><li>Arrange and coordinate product demonstrations with qualified industrial prospects.</li><li>Identify opportunities for <strong>industrial pilots, enterprise deployments, and strategic partnerships</strong>.</li><li>Manage opportunities through the complete commercial cycle from initial engagement through proposal, negotiation, and contract.</li><li>Maintain a structured pipeline of qualified accounts and opportunities.</li><li>Provide market intelligence and customer feedback to support SMAC's product and commercial strategy.</li></ul><p><br></p><p><strong> Qualifications</strong></p><ul><li>Minimum <strong>8 years of relevant professional experience</strong> within Power Generation, Oil & Gas, Petrochemicals, Utilities, EPC/O&M, OEM, industrial services, or closely related sectors.</li><li>Proven experience in <strong>B2B business development, technical sales, key-account management, or commercial development</strong> within industrial markets.</li><li><strong>Existing professional network in at least one GCC market, preferably Saudi Arabia, UAE, or Qatar.</strong></li><li>Demonstrated ability to engage senior technical and commercial stakeholders within industrial organizations.</li><li>Experience selling or developing business for <strong>engineering services, industrial technology, maintenance/reliability solutions, inspection services, asset-management solutions, or industrial software</strong>.</li><li>Sufficient technical understanding to communicate effectively with engineering, maintenance, reliability, and operations professionals.</li><li>Strong presentation, negotiation, relationship-management, and commercial-closing capabilities.</li><li>Bachelor's degree in <strong>Engineering, Business, or a related discipline</strong>.</li><li>Strong English communication skills; Arabic is an advantage.</li><li>Self-driven and capable of independently developing enterprise opportunities.</li></ul><p><br></p><p><strong>Compensation & Engagement Model:</strong></p><p><strong>IMPORTANT: This is initially a contract-based, commission-driven position with no fixed monthly salary.</strong></p><p>The selected candidate will receive an attractive <strong>success-based commission on commercial business generated and successfully collected by SMAC</strong>.</p><p>This structure is intended for experienced professionals who already possess relevant industrial relationships and are confident in their ability to develop qualified enterprise business.</p><p>Strong performance and the development of a sustainable enterprise pipeline may create an opportunity for a broader <strong>regional commercial leadership role</strong> as SMAC expands.</p><p><strong>Important Note Before Applying</strong></p><p><strong>Please do not apply unless you have direct experience within the industrial sectors listed above and an established GCC professional network.</strong></p><p>This position is <strong>not intended for general consumer sales, retail sales, real estate, banking, telecommunications, recruitment, or unrelated software-sales backgrounds.</strong></p><p>SMAC is specifically seeking professionals capable of <strong>opening and developing enterprise relationships within Power Generation, Oil & Gas, Petrochemicals, Utilities, EPC/O&M, OEM, and industrial organizations.</strong></p>
Key Responsibilities:Handle integrated plant control systems with ERP/dispatch platforms and cloud-based solutions. Support system reliability and process stability. Collaborate with production, quality, maintenance, and IT teams to roll out solutions and validate results. Create SOPs, data models, and technical documentation for automated processes. Provide training and support for operations staff on new digital tools and procedures. Drive continuous improvement using data-driven insights (root cause analysis, statistical process control). Assess existing concrete production workflows and identify opportunities for improvement.<br>Required Qualifications:<br>3+ years’ experience in industrial automation, controls, or IIoT deployments—preferably with heavy materials, concrete, or construction-related manufacturing. Strong troubleshooting skills across controls, instrumentation, and communications. Effective communication skills and experience working cross-functionally with operations and IT.<br>Preferred:Hands-on experience with Command Alkon and SAP PP. Experience with concrete mix control, batching plants, or ready-mix operations. Knowledge of ERP integration and truck dispatch systems. Exposure to machine learning/advanced analytics applied to process optimization.<br>If you are interested, please send your CV to career@daamservice.com, mentioning the job title in the subject line.
<h2 class="h5">Job description</h2>
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<strong>Job Description:</strong><br><strong>About the Company</strong><br>A Large Premium food prducers is seeking an experienced <strong>Treasury Manager</strong> to oversee cash management, banking relationships, funding activities, and financial risk management.<br><strong>Key Responsibilities</strong><br><ul><li>Manage daily <strong>cash position, liquidity, and cash flow forecasting</strong>.</li><li>Oversee bank accounts, payments, and reconciliations.</li><li>Manage relationships with banks and financial institutions.</li><li>Optimize working capital and short-term financing.</li><li>Monitor and manage <strong>FX exposure, interest rate risk</strong>, and hedging activities (if applicable).</li><li>Support funding activities, loans, and credit facilities.</li><li>Prepare treasury reports for senior management.</li><li>Ensure compliance with internal controls, treasury policies, and regulations.</li><li>Support audits and internal reviews related to treasury activities.</li></ul><br><strong>Required Qualifications</strong><br><ul><li>Bachelors degree in Finance, Accounting, Economics, or related field.</li><li><strong>5-10 years of experience</strong> in Treasury, Corporate Finance, or Banking.</li><li>Strong understanding of <strong>cash management, banking operations, and financial instruments</strong>.</li><li>Experience dealing with banks, facilities, and guarantees.</li><li>Advanced Excel skills.</li><li>Strong analytical, communication, and negotiation skills.</li></ul><br><strong>Preferred Qualifications</strong><br><ul><li>CMA, CTP, CPA, or similar certification.</li><li>Experience in <strong>[industry: FMCG / Manufacturing / Real Estate / Trading]</strong>.</li><li>ERP / Treasury Management System experience.</li></ul><br><strong>What We Offer</strong><br><ul><li>Competitive salary and benefits.</li><li>Strategic role with high visibility to senior management.</li><li>Stable environment with growth opportunities.</li></ul><br><strong>Required Skills:</strong><br>• Support<br>• Capital<br>• Cash Management<br>• Corporate Finance<br>• Funding<br>• Organization<br>• Treasury<br>• Management System<br>• Operations<br>• ERP<br>• Compliance<br>• Loans<br>• Trading<br>• Real Estate<br>• Internal Controls<br>• Salary<br>• Cash Flow<br>• Reviews<br>• Credit<br>• Banking<br>• Cash<br>• Forecasting<br>• Manufacturing<br>• Risk Management<br>• Economics<br>• Excel<br>• Regulations<br>• Payments<br>• Negotiation<br>• Accounting<br>• Finance<br>• Communication<br>• Management<br> </div>
<p><h4>Job purpose</h4>
<p>The community manager is responsible for managing the day-to-day operations, customer experience, and commercial performance of the assigned Edge Innovation Center location. The role ensures smooth branch operations, high member satisfaction, workspace readiness, and achievement of occupancy and revenue targets while creating a professional and engaging community environment. The position acts as the main point of contact for members, visitors, and partners and plays a key role in maintaining operational excellence and a positive customer journey.</p>
<h4>Key duties & responsibilities</h4>
<ul>
<li>Manage the daily operations of the assigned Edge Innovation Center branch and ensure smooth service delivery.</li>
<li>Ensure the workspace is fully operational, clean, safe, and aligned with company standards at all times.</li>
<li>Handle member onboarding, inquiries, complaints, and escalation management professionally and promptly.</li>
<li>Support occupancy growth by conducting center tours, following up on leads, and supporting membership sales activities.</li>
<li>Coordinate meeting room bookings, event space usage, and member requests efficiently.</li>
<li>Monitor branch KPIs including occupancy, customer satisfaction, utilization, and operational compliance.</li>
<li>Supervise reception, housekeeping, and on-site support staff to ensure high service standards.</li>
<li>Build a strong community culture by organizing engagement activities, networking opportunities, and member communications.</li>
<li>Coordinate with internal departments (Sales, Facilities, IT, Finance, HR) to resolve operational issues and ensure business continuity.</li>
<li>Prepare operational reports, branch updates, incident reports, and monthly performance summaries for the Operations Manager.</li>
</ul>
<h4>Technical skills</h4>
<ul>
<li>Workspace / branch operations management</li>
<li>Customer service and complaint handling</li>
<li>Sales support and lead follow-up</li>
<li>Event and meeting room coordination</li>
<li>Reporting and KPI tracking</li>
<li>Microsoft Office (Excel, PowerPoint, Outlook)</li>
<li>CRM and booking systems knowledge</li>
<li>Basic facilities and vendor coordination</li>
<li>Cash handling and invoicing awareness</li>
<li>Health & safety compliance awareness</li>
</ul>
<h4>Skills description</h4>
<ul>
<li>Customer-centric mindset</li>
<li>Strong communication and presentation skills</li>
<li>Relationship building</li>
<li>Problem-solving and decision-making</li>
<li>Ownership and accountability</li>
<li>Team coordination and supervision</li>
<li>Adaptability and multitasking</li>
<li>Attention to detail</li>
<li>Conflict handling and emotional intelligence</li>
<li>Professional appearance and conduct</li>
<li>Time management and organization</li>
<li>Ability to work under pressure</li>
</ul></p><p></p>
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The QA/QC Manager is pivotal in ensuring construction quality and compliance across projects, directly protecting the company's investment by minimizing defects and rework costs. The role demands mastery of the Quality Management System, leadership in monitoring various entities' compliance, and strategic execution of continuous improvement initiatives tailored to project specifications and standards. Success in this position involves effective collaboration with project teams, supervision consultants, and contractors, alongside robust documentation management and regulatory adherence, ultimately culminating in seamless project handover and client satisfaction.</p>
<h4>What you will do</h4>
<strong>Quality Management System</strong><br>
<ul>
<li>Develop, implement, and maintain the Quality Management System (QMS) across assigned projects in accordance with company procedures and international quality standards.</li>
<li>Ensure successful implementation of QMS across all assigned projects.</li>
</ul>
<strong>Supervision and Evaluation</strong><br>
<ul>
<li>Monitor and evaluate the performance of Supervision Consultants to ensure effective quality control, timely inspections, contract compliance, and proper administration of quality processes.</li>
<li>Hire good calibres for the supervision team and enhance documentation cycle and quality of submittals.</li>
<li>Increase quality audits and ensure compliance with company policies, health & safety requirements, environmental regulations, Egyptian Building Codes, and applicable international quality standards.</li>
</ul>
<strong>Contractor Compliance</strong><br>
<ul>
<li>Monitor Contractors' compliance with approved drawings, technical specifications, method statements, Egyptian Codes, and contractual requirements.</li>
<li>Reduce rejected or approved with comments submissions and ensure reduction in recurring quality defects through continuous improvement initiatives.</li>
</ul>
<strong>Documentation Management</strong><br>
<ul>
<li>Manage the complete QA/QC documentation cycle ensuring proper recording, tracking, filing, and retrieval of all quality records.</li>
<li>Ensure documentation compliance rate and audit readiness.</li>
<li>Review and monitor Inspection Requests (IRs), Material Inspection Requests (MIRs), Method Statements, Material Submittals, RFIs, Mock-ups, and Testing Reports.</li>
<li>Review, monitor, and ensure timely closure of Non-Conformance Reports (NCRs), Corrective Action Requests (CARs), Preventive Actions, and Quality Observations.</li>
</ul>
<strong>Project Collaboration</strong><br>
<ul>
<li>Participate in project milestone inspections, snagging, de-snagging, practical completion, and final handover processes.</li>
<li>Ensure snag closure rate before handover and compliance with company quality objectives.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proficiency in quality management systems and document control processes.</li>
<li>Strong command of Microsoft Office and AutoCAD.</li>
<li>Excellent analytical and reporting skills.</li>
<li>Leadership and people development.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Bachelor’s degree in civil engineering or architectural engineering.</li>
<li>Minimum 10 years of progressive experience in Quality Assurance & Quality Control within the construction or real estate development industry.</li>
<li>Proven experience delivering large-scale residential, commercial, mixed-use, and infrastructure developments in Egypt.</li>
<li>Extensive knowledge of Egyptian Building Codes, construction specifications, and international quality standards.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Purpose Lead and optimize aftersales operations to drive profitability, operational efficiency, and customer satisfaction, while ensuring full compliance with OEM standards and company policies.<br> Responsibilities: Define and implement operational objectives aligned with overall business strategy.<br> Monitor and analyze key performance indicators (KPIs) including sales, productivity, efficiency, inventory, and profitability.<br> Ensure effective resource allocation and optimize workflow planning across aftersales functions.<br> Identify and drive revenue growth opportunities (e.<br>g., accessories, service contracts, campaigns).<br> Foster strong collaboration between Service, Parts, and Warranty teams to ensure seamless operations.<br> Lead internal audits across Sales and Aftersales to ensure compliance and performance standards.<br> Ensure full adherence to OEM standards and operational guidelines.<br> Own and drive Net Promoter Score (NPS) improvement initiatives.<br> Manage customer complaints through structured root cause analysis (RCA) and implement corrective actions.<br> Coordinate with OEM (Stellantis) on quality reporting and performance reviews.<br> Drive continuous improvement initiatives across processes and customer experience.<br> Act as the escalation point for critical operational and customer issues.<br> Bachelor’s degree in mechanical engineering or a related field.<br> MBA is a strong advantage.<br> 8–12 years of experience in aftersales operations, with a proven managerial background.<br></span> </div>