HTML5 Jobs in Egypt

Head of MEP Department Job Details Job Title: Head of MEP Department Seniority Level: Director Employment Type: Full-time Workplace Type: On-site Job Location: Cairo, Egypt Company Industry: Construction / Engineering Services / Civil Engineering Job Description We are seeking an experienced Head of MEP Department to lead the Mechanical, Electrical, and Plumbing (MEP) Engineering function within the Egypt Engineering Office. The successful candidate will be a senior MEP Engineering professional with a minimum of 15 years of professional experience, with extensive experience in MEP design, engineering management, technical coordination, project execution, and leadership of multidisciplinary MEP teams. The Head of MEP Department will be responsible for the overall technical and operational management of the MEP function, ensuring the successful delivery of mechanical, electrical, plumbing, fire protection, HVAC, and other building-services engineering requirements. The role requires a strong combination of technical MEP expertise, engineering leadership, project management, team management, and commercial and operational awareness. Key Responsibilities MEP Engineering & Technical Leadership Lead and manage the MEP Engineering Department. Provide overall technical leadership for all MEP engineering activities. Oversee the design, review, coordination, and technical delivery of MEP systems. Ensure MEP designs comply with applicable codes, standards, authority requirements, and project specifications. Review and approve MEP design deliverables, calculations, specifications, drawings, and technical submissions. Provide technical guidance and support to MEP engineers and designers. Ensure effective coordination between Mechanical, Electrical, Plumbing, Fire Protection, HVAC, and other building-services disciplines. Identify and resolve technical issues, design conflicts, and engineering risks. Ensure constructability and maintainability are considered throughout the design and engineering process. Multidisciplinary Coordination Lead coordination between MEP and Architectural, Structural, BIM, Quantity Surveying, Construction, and other engineering functions. Ensure MEP requirements are properly integrated into architectural and structural designs. Oversee multidisciplinary design reviews and coordination meetings. Ensure timely resolution of clashes and technical coordination issues. Promote effective use of BIM and digital coordination tools for MEP engineering. Department & Team Management Manage, develop, and lead the MEP engineering team. Establish clear responsibilities, reporting lines, workflows, and performance expectations. Manage departmental workload, priorities, resources, and delivery schedules. Establish and monitor departmental KPIs. Identify manpower requirements and support recruitment and workforce planning. Evaluate team performance and develop technical and professional capabilities. Mentor and develop engineers and technical staff. Build a high-performing MEP organization capable of supporting multiple projects. Project & Delivery Management Monitor MEP engineering deliverables against approved schedules and project requirements. Ensure timely delivery of design packages and technical documentation. Support project teams during construction and resolve MEP-related technical issues. Review contractor and consultant technical submissions where required. Support commissioning, testing, inspection, and handover activities. Monitor MEP-related project risks and ensure appropriate mitigation actions. Cost & Commercial Awareness Support cost planning and optimization of MEP systems. Review MEP design solutions from a cost and value-engineering perspective. Coordinate with Quantity Surveying and Cost Management teams on MEP costs. Identify opportunities for value engineering without compromising quality, performance, or compliance. Support tendering and technical evaluation of MEP contractors and suppliers when required. Management & Reporting Prepare regular reports covering MEP progress, resources, workload, technical risks, and key issues. Coordinate with senior management and relevant engineering functions in Saudi Arabia. Ensure compliance with company policies, engineering standards, procedures, and quality requirements. Drive continuous improvement in MEP engineering processes, quality, productivity, and technical capability. Required Qualifications & Experience Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related MEP discipline. Minimum 15 years of professional experience in MEP Engineering. Significant experience in MEP design and engineering management. Proven experience leading an MEP department, engineering team, or MEP design office. Strong experience managing multidisciplinary MEP teams. Strong knowledge of HVAC, electrical systems, plumbing, fire protection, and building-services engineering. Proven experience in multidisciplinary design coordination. Experience with BIM and MEP coordination is highly preferred. Strong understanding of applicable engineering codes, standards, and authority requirements. Experience managing engineering resources, workloads, schedules, and performance. Strong leadership, communication, problem-solving, and decision-making skills. Preferred Experience Previous experience as Head of MEP, MEP Director, MEP Manager, Engineering Manager, Senior MEP Manager, or MEP Design Manager. Experience managing large MEP engineering teams. Experience in large-scale commercial, retail, mixed-use, residential, hospitality, or real estate projects. Experience managing both design and construction-stage MEP activities. Experience working with engineering consultants, contractors, developers, and regional organizations. Strong experience with BIM, Revit MEP, Navisworks, and multidisciplinary coordination. Candidate Profile The ideal candidate is a senior MEP engineering leader, not simply a highly experienced mechanical or electrical engineer. The candidate must demonstrate proven responsibility for MEP technical delivery, multidisciplinary coordination, team leadership, engineering quality, project schedules, resource management, and technical problem-solving. The candidate should be capable of leading the entire MEP function and coordinating effectively with Architecture, Structural, BIM, Construction, Quantity Surveying, and other departments. Minimum Experience: 15 years MEP Engineering Experience: Mandatory MEP Leadership Experience: Mandatory Department/Team Management: Mandatory Multidisciplinary Coordination: Mandatory Location: Cairo, Egypt Employment Type: Full-time Workplace: On-site

Job Details Job Title: Head of Construction Department<br> Employment Type: Full-time Workplace Type: On-site Job Location: Cairo, Egypt Company Industry: Construction / Engineering<br>Job Description We are seeking an experienced Head of Construction Department to lead the Construction function within the Egypt Engineering Office. The successful candidate will be a senior Civil / Structural Engineering professional with 15+ years of experience, combining strong technical engineering expertise with extensive experience in construction management, project execution, engineering office management, and multidisciplinary team leadership. The role will be responsible for leading the Construction Department and ensuring effective coordination between Structural, Architectural, MEP, BIM, Costing, and Construction functions, while ensuring that projects are delivered safely, efficiently, and in accordance with approved designs, quality standards, budgets, and schedules. The successful candidate must be capable of moving between technical engineering leadership and practical construction management, with proven experience managing contractors, consultants, project teams, and construction activities. Key Responsibilities Construction & Project Execution Lead and manage the Construction Department and its day-to-day operations. Provide overall leadership for construction and project execution activities. Oversee construction activities from planning and mobilization through completion and handover. Ensure construction activities comply with approved drawings, specifications, project requirements, quality standards, and schedules. Review construction methodologies, execution plans, work programs, and project requirements. Monitor project progress, identify delays and risks, and implement corrective and recovery actions. Ensure effective management of contractors, subcontractors, consultants, and suppliers. Lead construction progress meetings and ensure timely closure of actions and outstanding issues. Monitor project performance against approved cost, time, quality, and safety targets. Engineering & Technical Leadership Provide technical leadership on structural and construction-related matters. Review and resolve technical issues arising during construction. Ensure effective coordination between Structural, Architectural, MEP, BIM, and Costing functions. Review engineering drawings, technical submissions, shop drawings, and construction-related technical documentation. Ensure constructability considerations are incorporated into engineering and design decisions. Support the identification and resolution of design conflicts and technical risks. Establish effective technical review and quality-control processes. Department & People Management Lead, manage, and develop construction and engineering personnel. Establish clear responsibilities, reporting lines, workflows, and performance expectations. Manage manpower planning, resource allocation, and departmental workload. Establish and monitor departmental KPIs. Evaluate team performance and identify development and training requirements. Build a high-performing construction organization capable of supporting multiple projects. Participate in recruitment and selection of key construction and engineering personnel. Cost, Quality & Risk Management Monitor construction costs and support effective cost-control measures. Review variations, claims, and contractor-related commercial matters where required. Ensure appropriate quality-assurance and quality-control processes are implemented. Identify construction, technical, commercial, and operational risks. Develop and implement mitigation and corrective-action plans. Ensure compliance with applicable HSE requirements, company policies, engineering standards, and project procedures. Stakeholder & Management Coordination Coordinate closely with senior management and relevant functions in Saudi Arabia. Work closely with Architecture, Engineering, Procurement, Supply Chain, Costing, and other departments. Manage relationships with contractors, consultants, suppliers, and other external stakeholders. Provide regular management reports covering progress, cost, quality, resources, risks, and key project issues. Support senior management in strategic decisions related to construction and engineering operations. Drive continuous improvement in construction processes, productivity, quality, and project delivery. Required Qualifications & Experience Bachelor's degree in Civil Engineering, Structural Engineering, Construction Engineering, or a related engineering discipline. Minimum 15 years of professional experience in engineering and construction. Strong background in Structural / Civil Engineering. Proven experience in construction management and project execution. Proven experience managing a construction department, engineering office, or multidisciplinary project organization. Significant experience managing contractors, consultants, subcontractors, and project teams. Experience managing projects from planning and mobilization through construction and handover. Strong knowledge of construction methods, structural engineering, technical coordination, quality control, and project execution. Experience in project scheduling, progress monitoring, resource planning, and cost control. Strong leadership and people-management capabilities. Excellent communication, negotiation, problem-solving, and decision-making skills. Preferred Experience Previous experience as Head of Construction, Construction Director, Construction Manager, Project Director, Engineering Manager, or Senior Construction Manager. Experience managing multiple projects or a large construction portfolio. Experience in commercial, retail, mixed-use, real estate, or large-scale construction projects. Experience managing multidisciplinary engineering and construction teams. Experience working with engineering consultants, developers, contractors, and regional organizations. Strong understanding of contracts, variations, claims, project controls, and contractor management. Candidate Profile The ideal candidate is a senior engineering and construction leader, with the ability to combine technical engineering knowledge with strong construction and management capabilities. The candidate should have progressed beyond a purely technical engineering role and demonstrate proven responsibility for people, projects, contractors, budgets, schedules, quality, and construction delivery. Minimum Experience: 15 years Engineering Background: Civil / Structural preferred Construction Management Experience: Mandatory Leadership Experience: Mandatory Contractor & Consultant Management: Mandatory Project Execution Experience: Mandatory Location: Cairo, Egypt Employment Type: Full-time Workplace: On-site

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <br> Alef Education began with a bold idea: that every learner deserves a personalised and meaningful education experience. What started in 2016 as a small pilot programme in Abu Dhabi has evolved into one of the world's most dynamic EdTech companies-reshaping how millions of students engage with learning across the globe. <br> Today, Alef is proudly headquartered in the UAE, working hand-in-hand with ministries of education, schools, and teachers to bring smart, data-powered platforms into classrooms in over 14,000 schools. <br> <br> Supporting over 1.1 million students and 50,000 teachers across the UAE, Indonesia &amp; Morocco our AI-driven platforms generate 16+ million data points every day, helping drive smarter learning decisions. Whether it's improving national exam results, boosting classroom engagement, or supporting educators with world-class tools, Alef is committed to impact at scale. <br> <br> In 2024, Alef made history as the first EdTech company to list on the Abu Dhabi Securities Exchange (ADX), cementing our role as a regional innovator with global reach. <br>About The Role <br> <b> Investor Relations Lead </b> serves as the primary operational owner of Alef Education Holding PLC's investor relations function while providing lead-level financial planning and analysis support within the FP&amp;A team. The role is responsible for end-to-end management of quarterly and annual IR deliverables - including earnings releases, investor presentations, earnings call moderation, analyst engagement, ADX compliance filings, and shareholder analytics via the Nasdaq IR Intelligence platform. <br>Key Responsibilities <br> <b> Quarterly &amp; Annual IR Deliverables </b> <br><ul><li> Lead end-to-end production of quarterly earnings releases - drafting press releases in English, coordinating Arabic translations, and managing distribution to regional media outlets and the ADX. </li><li> Develop and update the quarterly earnings presentation deck, draft the management call script, and prepare a comprehensive Q&amp;A document anticipating analyst and investor questions. </li><li> Moderate quarterly earnings calls: manage invitation list, host the call, and compile post-call analysis reports for the Finance Planning Manager and CFO. </li><li> Lead the development of IR content for the annual report and annual investor information packs. </li><li> Refresh the company's equity story and core IR messaging each quarter to reflect strategic developments, financial performance, and market positioning. </li></ul><br> <b> Shareholder Analytics &amp; Market Intelligence </b> <br><ul><li> Operate the Nasdaq IR Intelligence platform to generate weekly monitoring snapshots and monthly/quarterly shareholder analytics reports </li><li> Conduct ongoing peer benchmarking </li><li> Track and analyse share price performance, trading volumes, and relative valuation versus peers </li><li> Leverage Bloomberg, S&amp;;P Capital IQ, and Nasdaq IR Intelligence for competitive intelligence; produce monthly market monitoring reports. </li><li> Prepare monthly share register analysis summaries and present key findings and investor targeting recommendations to senior management. </li></ul><br> <b> ADX Compliance &amp; Regulatory Communications </b> <br><ul><li> Oversee preparation and timely filing of all ADX disclosure announcements - material events, dividend declarations, board resolutions, and financial results. </li><li> Monitor compliance with ADX listing rules, SCA regulations, and corporate governance disclosure requirements. </li><li> Review all externally communicated IR content for regulatory compliance and factual accuracy. </li><li> Coordinate with Legal and Company Secretary on insider trading policies, closed/open period notifications, and price-sensitive information protocols. </li></ul><br> <b> Analyst &amp; Investor Engagement </b> <br><ul><li> Serve as primary point of contact for sell-side analysts and institutional investors, managing all inbound IR inquiries </li><li> Proactively identify and target new sell-side analysts to initiate or expand research coverage of Alef Education. </li><li> Conduct quarterly analyst audits and compile market feedback; review, summarise, and circulate analyst research notes and consensus estimates. </li><li> Support investor roadshows, one-on-one meetings, and conference participation </li><li> Design and execute investor perception studies </li></ul><br> <b> Digital IR Presence &amp; Corporate Communications Support </b> <br><ul><li> Own the IR section of the Alef Education corporate website - ensuring all financial reports, presentations, and governance documents are current. </li><li> Coordinate quarterly social media content around financial results with the Corporate Communications team. </li><li> Maintain a rolling IR and financial communications calendar, tracking disclosure deadlines, quiet periods, and investor engagement windows. </li><li> Support crisis communications </li></ul><br> <b> Internal Coordination &amp; Stakeholder Management </b> <br><ul><li> Conduct bi-weekly coordination meetings with Finance, Legal, and Corporate Communications to align on disclosures, messaging, and investor engagement. </li><li> IR mailbox management </li><li> Coordinate with external service providers </li><li> Support IR analysis and insights using the Nasdaq portal</li></ul><br> To Be The Right Fit, You'll Need <br><ul><li> Educational degree in Finance, Accounting, Economics or Business Administration </li><li> 6-9 years in IR, equity research, corporate finance, FP&amp;A, or financial communications </li><li> 2-3+ years in a dedicated IR function </li><li> Experience working in publicly listed company on ADX, DFM, or another MENA exchange strongly preferred </li><li> CFA, CPA, ACCA Certifications or equivalent strongly preferred </li><li> Advanced PowerPoint, Excel, and Word for investor-grade and board-level materials </li><li> Hands-on experience with Nasdaq IR Intelligence, Bloomberg Terminal or S&amp;P Capital IQ </li><li> Working knowledge of IFRS and ADX/SCA disclosure requirements </li><li> Strong communication skills, ability to translate complex financials into clear investor messaging </li><li> Attention to details </li><li> Fluency in English and Arabic </li></ul><br> What we offer <br>We believe our people are our greatest advantage. We value curiosity, purpose, and the drive to make a real difference. When you join Alef, you join a mission - and a team that's just as passionate about transforming education as you are. <br> At Alef, we don't just imagine a better future for education. <br> We build it - together.<br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.</p> <h4>Basic purpose:</h4> <p>Responsible for leading and overseeing the revenue management strategy for Four Seasons Hotel Denver. This role ensures optimal revenue performance through strategic pricing, inventory management, and demand forecasting, while delivering an exceptional luxury guest experience aligned with Four Seasons service culture.</p> <p>This is a property-based leadership role, requiring close collaboration with Rooms, Sales & Marketing, and Front Office teams to drive results within a dynamic luxury hospitality environment.</p> <h4>Essential functions:</h4> <strong>Revenue strategy & performance</strong><br> <ul> <li>Direct and control room inventory and rate availability to maximize occupancy, ADR, and RevPAR in alignment with Four Seasons standards.</li> <li>Develop and execute comprehensive revenue strategies, including segment mix optimization, pricing structures, and demand-based controls.</li> <li>Partner closely with Sales & Marketing leadership to manage group allocations, evaluate displacement, and optimize transient/group balance.</li> </ul> <strong>Systems & inventory management</strong><br> <ul> <li>Oversee the effective use of Property Management Systems (Opera or equivalent) and Sales & Catering systems (Delphi), ensuring data integrity and strategic utilization.</li> </ul> <strong>Analytics & reporting</strong><br> <ul> <li>Produce, analyze, and act upon key revenue reports, including:</li> <ul> <li>Daily & weekly forecasts</li> <li>Monthly market segment analysis</li> <li>Booking pace & pickup trends</li> <li>Displacement & compression analysis</li> <li>Rate performance & resistance reporting</li> <li>Suite inventory optimization</li> <li>Channel & source performance</li> <li>Arrival/departure patterns</li> </ul> <li>Prepare and present monthly revenue and reservations performance summaries with actionable insights for senior leadership.</li> </ul> <strong>Rate & product optimization</strong><br> <ul> <li>Establish and manage pricing architecture, including:</li> <ul> <li>BAR tiers, negotiated & package rates</li> <li>Segment ceilings based on demand patterns</li> <li>Yield strategies and controls within PMS</li> <li>Suite and premium inventory strategies</li> </ul> <li>Lead and enhance upselling initiatives, ensuring alignment with luxury service delivery and revenue goals.</li> </ul> <strong>Leadership & culture</strong><br> <ul> <li>Foster a high-performance, service-driven culture rooted in Four Seasons values of respect, integrity, and excellence.</li> </ul> <strong>Collaboration & communication</strong><br> <ul> <li>Actively participate in key hotel meetings including:</li> <ul> <li>Yield & forecast meetings</li> <li>Sales & marketing strategy sessions</li> <li>Executive committee meetings</li> <li>Pre-convention meetings</li> </ul> </ul> <strong>Compliance & standards</strong><br> <ul> <li>Ensure compliance with Four Seasons policies, brand standards, and service expectations across all revenue practices.</li> <li>Maintain readiness to respond to operational or emergency situations in alignment with hotel crisis management protocols.</li> </ul> <h4>Non-essential functions:</h4> <ul> <li>Support Sales & Marketing efforts, including site inspections and client presentations as needed.</li> <li>Contribute to annual budgeting and marketing planning processes.</li> <li>Collaborate with Four Seasons global reservations network and participate in property visits/audits.</li> <li>Build relationships within the market and Four Seasons network to support benchmarking and talent development.</li> <li>Perform additional duties as assigned by General Manager, Hotel Manager or Senior Commercial Director.</li> </ul> <h4>Knowledge and skills:</h4> <strong>Education</strong><br> <p>Bachelor’s degree in Hospitality Management, Business Administration, or related field required.</p> <strong>Experience</strong><br> <ul> <li>Minimum 3–5 years of progressive experience in Reservations and/or Revenue Management within luxury hospitality.</li> <li>Prior experience with Four Seasons or comparable luxury brand strongly preferred.</li> <li>Proven track record of driving revenue growth and operational excellence.</li> </ul> <strong>Skills and abilities</strong><br> <ul> <li>Advanced analytical and strategic thinking capabilities.</li> <li>Expertise in revenue management principles (forecasting, pricing, displacement analysis).</li> <li>Strong proficiency in Opera (or similar PMS), Delphi, and revenue management tools.</li> <li>Exceptional leadership, coaching, and team development skills.</li> <li>Refined communication and interpersonal skills aligned with luxury guest service.</li> <li>Ability to thrive in a fast-paced, on-property environment with high service expectations.</li> <li>Strong attention to detail, organization, and ability to manage multiple priorities.</li> <li>Demonstrates a passion for luxury hospitality and personalized guest experiences.</li> <li>Leads with empathy, professionalism, and integrity.</li> <li>Builds strong cross-functional relationships and acts as a collaborative business partner.</li> <li>Embodies the Four Seasons service culture: treat others as you wish to be treated.</li> </ul> <strong>Travel required</strong><br> <p>Some travel for conferences or to assist other hotels.</p> <strong>Hours required</strong><br> <p>Eight to ten hour shifts; scheduled days and work hours may vary based on need.</p> <h4>Comprehensive benefits</h4> <ul> <li>Salary range $125K - $135K.</li> <li>Medical, dental, and vision insurance.</li> <li>Paid time off and vacation pay.</li> <li>401k participation with company matching program.</li> <li>Complimentary stays at Four Seasons worldwide, subject to availability.</li> <li>Discounted RTD Flex Pass.</li> <li>Complimentary shift meal prepared by the culinary team.</li> </ul> <p>Anticipated start date of June 22nd, 2026.</p> <h4>Equal opportunity employer statement</h4> <p>Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us&nbsp;</strong></p><br><p>At InterContinental Hotels &amp; Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels &amp; Resorts brand you are more than just a job title.</p><br><p>At InterContinental Hotels &amp; Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.</p><br><p>Join us as a Shift Engineer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has great interpersonal skills.</p><br><p><strong>Your day to day&nbsp;</strong></p><br><ul><li><p><span><span>Maintain the hotel in your qualified trade to the desired standard</span></span></p><br></li><li><p><span><span>Shift inspection and rectification&nbsp;</span></span></p><br></li><li><p><span><span>Complete work orders as requested by the Chief Engineer to meet customer requirements</span></span></p><br></li><li><p><span><span>Initiate/identify project work required throughout the hotel</span></span></p><br></li><li><p><span><span>Implement and action the preventative maintenance program</span></span></p><br></li><li><p><span><span>Demonstrate flexibility in changing the work schedule in light of guest priorities</span></span></p><br></li><li><p><span><span>General building minor maintenance repairs</span></span></p><br></li><li><p><span><span>Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established</span></span></p><br></li><li><p><span><span>Ensure plant rooms are checked and cleaned and are in operating order</span></span></p><br></li><li><p><span><span>Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day</span></span></p><br></li><li><p><span><span>Conduct lighting checks to ensure all globes are in working order</span></span></p><br></li><li><p><span><span>Investigate reported faults for laundry and kitchen equipment</span></span></p><br></li><li><p><span><span>Carry out any minor repairs to guest rooms or public areas</span></span></p><br></li><li><p><span><span>Liaise directly with departments regarding the completion of work orders and priorities in order of guest satisfaction</span></span></p><br></li><li><p><span><span>Occupational Health and Safety Responsibilities</span></span></p><br></li><li><p><span><span>Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</span></span></p><br></li><li><p><span><span>Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</span></span></p><br></li><li><p><span><span>Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</span></span></p><br></li><li><p><span><span>Initiate action to correct a hazardous situation and notify supervisors of potential dangers</span></span></p><br></li><li><p><span><span>Log security incidents and accidents in accordance with hotel requirements</span></span></p><br></li></ul><p><span><strong>People</strong></span></p><br><ul><li><span>Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.</span></li><li><span>Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.</span></li><li><span>Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.</span></li><li><span>Anticipate guest needs, handle guest enquiries, and solve problems.</span></li><li><span>Create a positive hotel image in every interaction with internal and external customers.</span></li><li><span>Adhere to hotel brand standards.</span></li><li><span>Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.</span></li><li><span>Assist guests and escort them to locations within the hotel at their request.</span></li><li><span>Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests’ needs.</span></li><li><span>Maintain current hotel information to be able to provide information to guests.</span></li><li><span>Demonstrate co-operation and trust with colleagues, supervisors, teams, and across departments.</span></li><li><span>Communicate well to ensure effective shift hand-overs.</span></li><li><span>Actively participate in organised meetings.</span></li><li><span>Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way communication.</span></li><li><span>Be open to new ideas and make changes in the job and routine as required.</span></li><li><span>Work in line with business requirements.</span></li><li><span>Complete tasks as directed by Management.</span></li><li><span>Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements.</span></li><li><span>Seek feedback on areas of shortfall.</span></li><li><span>Maximize opportunities for self-development.</span></li><li><span>Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision.</span></li><li><span>Follow standards, policies, and procedures.</span></li><li><span>Meet hotel attendance and grooming standards.</span></li><li><span>Work effectively with customers and colleagues from different viewpoints, cultures, and countries.</span></li></ul><p><span><span><strong>Guest experience</strong></span></span></p><br><ul><li><p><span>Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge</span></p><br></li><li><p><span>Understands how their role fits with others and contributes to the success of business</span></p><br></li><li><p><span>Understands the hotel’s facilities, products and services</span></p><br></li><li><p><span>Provides information when requested and promotes hotel’s services, facilities and special events</span></p><br></li><li><p><span>Implements department procedures and policies as needed</span></p><br></li></ul><p><span><strong>Responsible business</strong></span></p><br><ul><li><p><span>Strive for constant improvement and take responsibility for your own performance&nbsp;</span></p><br></li><li><p><span>Adhere to InterContinental Hotel Group Corporate Code of Conduct</span></p><br></li><li><p><span>Adhere to Hotel Handbook and general policies and procedures</span></p><br></li><li><p><span>Adhere to Engineering Policies and Procedures</span></p><br></li><li><p><span><span>Report problems to Management with suggestions for resolution</span></span></p><br></li><li><p><span><span>Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.&nbsp;</span></span></p><br></li><li><p><span><span>Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.</span></span></p><br></li><li><p><span><span>Report security incidents and accidents in accordance with the Hotel requirements. </span></span></p><br></li></ul><p><span><strong>Accountability</strong></span></p><br><p><span>This is the lead maintenance job in a full-service hotel. May supervise a small maintenance staff.&nbsp;</span></p><br><p><span><strong>Qualifications:</strong></span></p><br><ul><li><p><span>Bachelor degree in mechanical or electrical engineering is a must.&nbsp;</span></p><br></li><li><p><span>Hotel experience preferred.</span></p><br></li><li><p><span>Must be able to speak local language(s) good command of English is mandatory</span></p><br></li><li><p><span>1 - 2 years of experience</span></p><br></li></ul><p><span><span><strong>What you can expect from us</strong></span></span></p><br><p><span><span>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</span></span></p><br><p><span><span>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;</span></span></p><br><p><span><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.&nbsp;</span></span></p><br><p><span><span>So, join us and you’ll become part of our ever-growing global family.</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 14, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p><span><strong><span><strong>Scope</strong></span></strong></span></p><br><br><br><p><span>Deliver expert-level L3 support for MS platforms — and associated ecosystems—including <strong>Business Talk, Direct Routing</strong>, and <strong>cloud</strong> technologies — Acting as the last line of defense before vendor escalation, this high-impact role combines deep technical expertise with strong stakeholder engagement, covering complex incident resolution, platform upgrades, proactive service improvements, and cross-functional collaboration with operations, transition, presales, and lifecycle teams. As a UC L3 expert, you play a critical role in maintaining service reliability, high availability and optimal performance, while paving the way for career growth into architecture, technical service design/management, or leadership roles.</span></p><br><br><br><p><span><strong><span><strong>Job Description</strong></span></strong></span></p><br><br><br><p><span><strong><span><strong>Mission</strong></span></strong></span></p><br><br><p><span><span>The primary mission of the UC L3 Expert is to ensure optimal functionality and reliability of corporate UC communications infrastructure, aligning with organizational goals through efficient service delivery, exceptional client support, and continuous improvement initiatives.</span></span></p><br><br><br><p><span><strong><span><strong>Main activities &amp; key responsibilities</strong></span></strong></span></p><br><br><ul><li><span><span>Handle advanced and critical incidents related to Microsoft Teams tenant, AudioCodes SBCs, and Business Talk voice services.</span></span></li><li><span><span>Conduct thorough root cause analysis (RCA) for major incidents and recurring issues to drive long term permanent resolution.</span></span></li><li><span><span>Lead and coordinate technical recovery during outages, ensuring rapid resolution and communication.</span></span></li><li><span><span>Execute and validate complex and non-standard change requests, platform upgrades, and migrations.</span></span></li><li><span><span>Participate in release cycles and implementation of new features and services for Microsoft UC and Business Talk platforms.</span></span></li><li><span><span>Review, validate, and accept new customers/services during pre-HOTO and HOTO stages.</span></span></li><li><span><span>Work closely with Operational Readiness and Service Readiness Managers to ensure service acceptance criteria are met.</span></span></li><li><span><span>Support technical design reviews and customer audits, ensuring compliance, documentation accuracy, and service alignment with best practices.</span></span></li><li><span><span>Maintain and enhance internal knowledge repositories.</span></span></li><li><span><span>Share expertise via training sessions and mentoring across support teams.</span></span></li><li><span><span>Participate in weekly service reviews to monitor incident trends, aging tickets, and platform health for proactive improvements.</span></span></li><li><span><span>Contribute technical expertise during presales cycles, supporting SAM &amp; RFPs and complex solution design discussions – if needed.</span></span></li><li><span><span>Participate in weekly service reviews to monitor incident trends, aging tickets, and platform health for proactive improvements.</span></span></li><li><span><span>To undertake any other reasonable task as assigned.</span></span></li></ul><p><span><strong><span><strong>Others:</strong></span></strong></span></p><br><br><ul><li><span><span>Candidates should be prepared for potential on-call responsibilities as required by the nature of the role.</span></span></li></ul>About you<p><span><strong><span><strong>Key Skills, Knowledge and Abilities</strong></span></strong></span></p><br><br><p><span><strong><span><strong>Required Skills:</strong></span></strong></span></p><br><br><ul><li><span><span>Extensive experience with Microsoft UC: Teams, Phone System, Direct Routing.</span></span></li><li><span><span>Expert in Teams Voice: policies, dial plans, voice routing, user provisioning.</span></span></li><li><span><span>Hands-on with AudioCodes SBCs: setup, troubleshooting, firmware, Direct Routing.</span></span></li><li><span><span>Strong knowledge of SIP, ISDN, PRI, BRI, and legacy PBX integration.</span></span></li><li><span><span>Skilled in SIP signaling, media negotiation, and troubleshooting via SIP traces and Syslog.</span></span></li><li><span><span>Experienced in hybrid voice setups and third-party PBX integration.</span></span></li><li><span><span>Proficient in M365 admin center, PowerShell scripting, and service health monitoring.</span></span></li><li><span><span>Familiar with Power Platform (Power Automate, Power BI) for automation/reporting.</span></span></li><li><span><span>Strong BTG knowledge and services offered by BTG , BTD , Hookah ,Oracle SBCs.</span></span></li><li><span><span>Skilled in root cause analysis (RCA) and clear technical documentation.</span></span></li><li><span><span>Effective crisis-bridge orchestrator with strong customer communication skills.</span></span></li><li><span><span>Knowledgeable in ITIL Incident, Problem, and Change Management frameworks.</span></span></li></ul><p><span><strong><span><strong>Interpersonal Skills:</strong></span></strong></span></p><br><br><ul><li><span><span><strong>Collaboration &amp; Teamwork</strong>: Work effectively with various teams and stakeholders to achieve common goals.</span></span></li><li><span><span><strong>Escalation &amp; Crisis Management</strong>: Skilled in managing crises and escalating issues effectively to ensure minimal impact.</span></span></li><li><span><span><strong>Leadership</strong>: Mentor junior engineers, lead transversal initiatives</span></span></li><li><span><span><strong>Resilience</strong>: Ability to adapt to changes and handle multiple tasks with resilience under pressure.</span></span></li><li><span><span><strong>Ownership</strong>: Take ownership of tasks and proactively drive them to completion with minimal supervision.</span></span></li></ul><p><strong>Language</strong></p><br><br><ul><li><span><span>Fluency in English (written and spoken) is essential for effective collaboration and customer engagement.</span></span></li><li><span><span>Proficiency in French is considered an <u>advantage</u>. </span></span></li></ul><p><span><strong><span><strong>Education: </strong></span></strong><span>Bachelor’s degree in Telecommunications, Information Technology, or a related field is required.</span></span><span><strong><span><strong>Experience: </strong></span></strong><span>A minimum of 3 years of hands-on experience in Microsoft Teams UC support and Business Talk voice services is required.</span></span><span><strong><span><strong><u>Certifications</u>:</strong></span></strong></span><span><span>Candidates with experience or certification in the following areas will be viewed favorably. While not all certifications are not mandatory, some are highly preferred and considered a strong plus:</span></span></p><br><br><ul><li><span><span>Microsoft 365 Certified: Teams Administrator Associate.</span></span></li><li><span><span>AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP).</span></span></li><li><span><span>Microsoft 365 Certified: Enterprise Administrator Expert.</span></span></li><li><span><span>Microsoft Certified: Power Platform Fundamentals (PL-900).</span></span></li><li><span><span>ITIL® Foundation Certification</span></span><span>.</span></li></ul><br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Portaluna, a Morgans Originals Hotel</strong></p><br><p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p><br><p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><br><br>Job Description<br><br><p><strong><u>Responsibilities </u></strong></p><br><p><strong>Creative Leadership &amp; Menu Innovation</strong></p><br><ul><li>Design and execute visually compelling, seasonal pastry menus across restaurants, lounges, in-room dining, banquets, and events.</li><li>Reflect each brand’s identity — wellness and artisanal simplicity for Banyan Tree, bold and expressive creations for Delano.</li><li>Introduce innovative techniques and presentation styles that elevate guest expectations and create memorable moments.</li></ul><p><strong>Operational &amp; Quality Excellence</strong></p><br><ul><li>Oversee day-to-day pastry kitchen operations to ensure efficiency, consistency, and high standards of hygiene and safety.</li><li>Maintain compliance with HACCP and all local food safety regulations.</li><li>Optimize production to control waste while preserving premium quality.</li></ul><p><strong>Team Development &amp; Culture</strong></p><br><ul><li>Recruit, mentor, and develop a high-performing pastry team, fostering a culture of learning, innovation, and collaboration.</li><li>Conduct regular training sessions to enhance technical skills and service orientation.</li><li>Build a strong team culture in alignment with the Heartist values and brand philosophies of Banyan Tree and Delano.</li><li>Provide ongoing coaching and development opportunities aligned with departmental goals.</li></ul><p><strong>Financial &amp; Inventory Management</strong></p><br><ul><li>Manage budgets, control food and labor costs, and align with hotel financial objectives.</li><li>Oversee sourcing, purchasing, and stock management with a focus on quality and sustainability.</li><li>Support monthly forecasting and reporting with the Executive Chef and Finance team.</li></ul><p><strong>Guest Engagement &amp; Brand Collaboration</strong></p><br><ul><li>Actively engage with guests during key dining events and special occasions.</li><li>&nbsp;Collaborate with F&amp;B and Marketing on PR initiatives, seasonal concepts, and social media content.</li><li>Represent the pastry vision of both brands internally and externally, contributing to their culinary reputation in the market.</li></ul><p><strong>Service Excellence &amp; Quality:</strong></p><br><ul><li>Champion a culture of culinary excellence and intuitive service. Lead and promote a culture of exceptional service and hospitality across the culinary team, ensuring that every guest experience exceeds expectations.</li><li>Implement Service Standards &amp; Training: Establish and enforce clear service standards, and create tailored training programs to ensure all team members consistently deliver high-quality service.</li><li>Guest Feedback Integration: Actively solicit, listen to, and respond to guest feedback, using insights to continuously refine culinary offerings, enhance service quality, and adapt to guest needs.</li></ul><p><strong>Training &amp; Development:</strong></p><br><ul><li>Lead recruitment, training, and professional development for all kitchen staff, ensuring they possess the necessary skills to maintain operational excellence.</li><li>Promote continuous learning and development by introducing training programs focused on food quality, cooking techniques, and safety standards.</li><li>Encourage creativity, collaboration, and a positive work environment within the kitchen.</li><li>Promote career growth and professional development for team members, identifying training needs and providing opportunities for learning.</li></ul><p><strong>Sustainability:</strong></p><br><ul><li>Champion sustainable practices within the culinary department by sourcing locally grown, organic ingredients, and reducing food waste.</li><li>Collaborate with the sustainability team to ensure all food-related operations align with Banyan Tree’s commitment to environmental responsibility.</li><li>Collaborate with suppliers to implement eco-friendly practices and green initiatives in all F&amp;B operations.</li></ul><p><strong>Compliance &amp; Standards:</strong></p><br><ul><li>Ensure adherence to all health, safety, and sanitation standards, as well as compliance with local regulations.</li><li>Maintain a safe working environment for all employees, including food safety protocols and hygiene standards.</li><li>Ensure all staff are properly trained in emergency procedures and health &amp; safety protocols.</li></ul><br>Qualifications<br><br><p><u>Abilities/Key Competencies/Skills</u></p><br><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p><br><p><strong>Leading Myself</strong></p><br><ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li></ul><p><strong>Leading Others</strong></p><br><ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul><p><strong>Leading the Business</strong></p><br><ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul><p><strong><u>Experience/Certificates/Education</u></strong></p><br><ul><li><strong>Experience:</strong> Minimum 5–7 years of proven leadership in luxury pastry operations, ideally within five-star lifestyle or resort environments. Demonstrated success in leading high-performing pastry teams across multiple outlets and concepts. Deep experience in menu innovation, guest experience delivery, cost management, and pre-opening execution. Prior exposure to both wellness-led culinary philosophies (aligned with Banyan Tree) and fashion-forward, experiential dining (aligned with Delano) is a strong advantage.</li><li><strong>Education:</strong> Degree in Culinary Arts, Hospitality Management, or a related discipline from an accredited institution. Certifications in advanced pastry techniques, chocolatier work, or luxury patisserie preferred. Additional qualifications in business administration, F&amp;B management, or nutrition &amp; sustainability are a plus.</li><li><strong>Skills &amp; Attributes:</strong></li></ul><ul><li>Creative Visionary: Passion for pastry artistry with the ability to design trend-driven menus that blend flavor, form, and storytelling.</li><li>Strategic Leadership: Skilled at building empowered, agile teams and leading through both stability and change.</li><li>Guest-Centric Thinking: Sharp attention to detail with an unwavering commitment to exceptional guest experiences.</li><li>Business Acumen: Strong grasp of food costing, margin optimization, budgeting, and vendor management.</li><li>Cultural Fluency: Ability to interpret and respect local culinary traditions while delivering globally inspired pastry concepts.</li><li>Operational Dexterity: Effective at managing multiple kitchens and high-volume service with consistent excellence.</li><li>Collaboration: Strong communication and interpersonal skills to work cross-functionally with Culinary, Marketing, and F&amp;B teams.</li><li>Sustainability Mindset: Familiar with eco-conscious sourcing, waste reduction, and wellness-forward food philosophies.</li><li>Adaptability &amp; Innovation: Comfortable navigating dual-brand environments, balancing creative freedom with operational structure.</li><li>Technically Skilled: Proficiency in kitchen management software, menu engineering tools, and standard productivity applications.</li><li>Professional Demeanor: High standard of personal presentation and conduct, serving as an ambassador of both brands.</li></ul><ul><li><strong>Language: </strong></li></ul><ul><li>Excellent reading, writing and oral proficiency in English language.</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li></ul><br>Additional Information<br><br><p>What awaits you...</p><br><ul><li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>A competitive package and plenty of development opportunities.<br>&nbsp;</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position Summary</b><br>Location <br> <br> Cairo, Egypt Delivery Center <br><strong> Deloitte Innovation Hub I Order to Cash, Accounts Receivable Senior Accountant, Collection, Cairo, Egypt </strong> <br><strong> Connect to your career at Deloitte </strong> <br> Deloitte, established globally in 1845, is the world's largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal, Strategic Risk &amp; Transactions Advisory and Technology &amp; Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. <br> Deloitte innovation hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients' most complex business problems, across portfolios that include 'Strategy &amp; Transactions', 'Customer', 'Engineering, AI &amp; Data, 'Enterprise, Technology &amp; Performance' and 'Cyber'. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. <br> We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. <br><strong> Connect to your opportunity </strong><br> We are seeking a Collections Associate Experienced to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. The ideal candidate can mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays. <br><strong> Key Responsibilities: </strong><br><ul> <li><strong> Portfolio Ownership (Complexity &amp; Impact): </strong> Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment. </li> <li><strong> Advanced Collections Strategy: </strong> Develop account-level collection strategies (call cadence, prioritization, promise-to-pay management, escalation thresholds) aligned to policy and customer behaviour. </li> <li><strong> Exception &amp; Root Cause Resolution: </strong> Investigate drivers of delinquency (billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate corrective actions to enable payment. </li> <li><strong> Escalation Management: </strong> Serve as an escalation point for analysts; lead moderately complex customer negotiations and internal alignment to remove payment blockers. </li> <li><strong> Payment Plans &amp; Negotiation: </strong> Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk. </li> <li><strong> Cross-Functional Collaboration: </strong> Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency. </li> <li><strong> Documentation &amp; Compliance: </strong> Maintain accurate records of contacts, commitments, and outcomes; ensure collections activities adhere to policies and applicable regulations. </li> <li><strong> Reporting &amp; Insights: </strong> Track and report portfolio KPIs (aging, delinquency, promise-to-pay attainment, DSO drivers, dispute blockers) and recommend actions to leadership. </li> <li><strong> Mentorship &amp; Enablement: </strong> Coach analysts on best practices (call/email effectiveness, negotiation, documentation, prioritization) and contribute to playbooks and standard work. </li> </ul><br><strong> Connect to your skills and professional experience </strong><br><strong> Qualifications and Skills: </strong><br><ul> <li><strong> Experience: </strong> 3 - 7 years of experience in a collections or accounts receivable role is required. </li> <li><strong> AR Knowledge: </strong> In-depth understanding of the end-to-end accounts receivable process, from invoicing to cash application. </li> <li><strong> Communication: </strong> Strong verbal and written communication skills, with the ability to communicate clearly and effectively with both internal and external stakeholders. </li> <li><strong> Technical Proficiency: </strong> Experience with accounting software (e.g., SAP, Oracle) and proficiency in Microsoft Office </li> <li><strong> Attention to Detail: </strong> A high degree of accuracy and attention to detail is essential. </li> <li><strong> Language Skills: </strong> Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa) is required to support our global customer base. </li> </ul><br><strong> Personal Independence </strong> <br> Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process. <br><strong> Our commitment to you </strong> <br> Making an impact is more than just what we do: it's why we're here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. <br> We want you. The true you. Your own strengths, perspective, and personality. So, we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. <br> Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. <br><strong> Connect to your next step </strong> <br> A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.<br> </div>

Job Description<br><br>Kraft Heinz is looking for a Customer Logistics Executive to join a high-performing team with direct external exposure, working alongside peers who are always striving to reach the next level. In this role, you will report to the Customer Logistics Manager and gain significant exposure to senior stakeholders.<br><br>The purpose of this role is to support critical operational topics within the Kraft Heinz partnership with key distributors. You will act as the main point of contact for problem-solving, data collection, and process improvement across the full operational chain. You will also play a key role in delivering topline and bottom-line targets for the region, including gross sales value, net sales volume, and contribution margin. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of supply chain processes. The ideal candidate thrives in a fast-paced environment and brings a customer-centric mindset.<br><br>Responsibilities<br><br>Meet Customer Logistics KPI scores and achieve service level targets Deliver products in line with customer service targets to ensure high customer satisfaction Manage the full order fulfillment cycle from order placement to delivery, while continuously identifying opportunities to improve efficiency and reduce cycle time Monitor and coordinate distributor order cycle routines to ensure stock availability Coordinate internally and with distributors to process and track orders, ensuring order accuracy, on-time delivery, and resolution of any order-related discrepancies Address and resolve delivery and transportation challenges, acting as the main escalation point for logistics and delivery service quality issues Collaborate with Logistics and customers to optimize ordering parameters such as MOQ and ordering frequency, with the aim of minimizing Cost to Serve and improving operational savings Proactively support customers and the business by anticipating risks or expected changes throughout the order cycle Oversee daily operations, including complaints and returns, in coordination with relevant stakeholders Assess the performance of freight forwarders and agents in areas such as on-time delivery, collection, document accuracy, communication, service, availability, and escalation Collaborate with local, regional, and global teams to create coordinated plans Build and maintain strong relationships with a broad range of stakeholders, including external customers, external and internal suppliers/factories, the central logistics hub team, and internal commercial, supply chain, and finance teams<br><br>Support in Demand Drivers and Data Visibility<br><br>Maintain monthly tracking reports for shipment count and other KPIsCollaborate with demand planners and provide market insights from the distributor sales team to support an accurate forecasting process Contribute to the monthly S&OP executive meeting, addressing issues or discrepancies as needed Perform risk assessments by identifying, analyzing, and minimizing potential risks that could interrupt the supply chain, and develop effective mitigation plans Identify and propose actions to manage slow-moving or obsolete stock in order to eliminate expiry risk and optimize inventory levels Collaborate with demand planners and the commercial team to build the most accurate sales forecast Ensure continuous improvement and sustainability to achieve the optimum level of forecast effectiveness Take responsibility for effective stock and inventory management Work with the demand planning team to analyze demand patterns, sales forecasts, and inventory data to determine optimal stock levels for each product, ensuring adequate stock cover while minimizing excess inventory Connect interdepartmental information and data to support informed business decisions that balance cost, inventory, and business priorities while meeting customer needs and profitability goals<br><br>Customer Excellence<br><br>Establish and maintain positive relationships with customers Provide prompt, efficient, and satisfactory responses to customer inquiries Identify opportunities to improve the customer experience and provide feedback to relevant teams and departments Analyze customer data to identify patterns and insights, and use this information to strengthen customer relationship management strategies Work collaboratively with departments such as marketing, sales, logistics, and product development to refine the customer experience journey Conduct customer segmentation and develop a customer service strategy for each segment Execute Customer KHC Surveys with key strategic customers, analyze results, and implement action plans to close gaps and elevate service levels Ensure regular customer meetings are scheduled, including annual top-level meetings, supported by joint dashboards that go beyond internal KPIs to measure service as experienced by the customer and improve customer perception Drive joint projects with customers to enhance satisfaction and improve service levels Ensure the effective development and documentation of Service Level Agreements with customers<br><br>Commercials & Contract Compliance<br><br>Understand and comply with customer contracts, especially shipment requirements Monitor cargo movement from tender phase through delivery in line with contractual agreements Ensure adherence to financial regulations within the respective markets Manage the end-to-end Letter of Credit (LC) process, including LC draft review, document preparation, coordination with customers for processing, and submission of documentation to the customer’s bank through to payment confirmation Develop a strong understanding of international commercial terms Ensure that all safety and logistics regulations are strictly followed Perform management reporting activities as needed Understand business needs across the supply chain Act as the single point of contact and primary liaison between Kraft Heinz and the distributor, maintaining regular communication and promptly addressing inquiries, concerns, and escalations<br><br>Process Improvement<br><br>Lead value stream mapping exercises to identify process inefficiencies and resource waste, and implement corrective actions Continuously evaluate and improve logistics processes, identifying opportunities for enhancement, automation, and efficiency gains to streamline operations and reduce cost Establish and maintain effective governance and standard operating procedures (SOPs) that are current and properly authorized within the designated framework<br><br>Experience & Required Skills<br><br>Bachelor’s degree in supply chain, Finance, or a related field3 to 5 years of experience in operations, logistics, or analysis Prior experience in an FMCG environment is important Excellent analytical skills Ability to proactively challenge and advise Experience dealing with senior management Strong interpersonal, influencing, and communication skills Experience developing creative business solutions Strong command of English, with the ability to understand and communicate clearly and effectively<br><br>Competencies<br><br>Work as a Team – Live the Power of WeWork as a Team – Energize Self and Others Inspire Excellence – Simplify the Complex Inspire Excellence – Move with Speed and Agility Navigate Our Future – Define the Destination<br><br>What We Offer<br><br>An ambitious employer that wants the very best for you A fast career track that few other companies can match A competitive salary and excellent bonus structure above market level A permanent contract, because we believe in making big bets on people Plenty of room for innovative ideas — if you have a great idea, we want to hear it and help bring it to life<br><br>Location(s)<br><br>El Tagamoa El Khames Commercial Office<br><br>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Sutherland</u></strong></p><br><p>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.<br> We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><br><p>We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.</p><br><p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><br><p>Sutherland<br> <em>Unlocking digital performance. Delivering measurable results.</em></p><br><br>Job Description<br><p><strong>1. POSITION SUMMARY</strong><br> <strong>What is the main purpose of this position? Why does it exist?</strong></p><br><p><br> ▪ The CLS program training Leader role partners with the business &amp; functional owners to&nbsp;<br> establish and execute strategic training methodologies that drive business performance. The&nbsp;<br> role is responsible for the training and development operations for all programs &amp; client in&nbsp;<br> assigned in the vertical; Manage training resources to meet Sutherland and Client KPI&nbsp;<br> targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure&nbsp;<br> supervision and trainee development in classroom and nesting, effective execution of New&nbsp;<br> Hire Training, Nesting, and 0–30-day processes, compliance to all CLS mandated tools,&nbsp;<br> templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and&nbsp;<br> ratios, and own the VTF program in the programs assigned under a vertical.</p><br><ul><li>- Plan, project, manage, and ensure execution of training delivery (New&nbsp;</li><li>Hire + Ongoing) for clients. Ensure ramp plan is in place, updated,&nbsp;</li><li>executed. Trainer and Training Room assignments are locked for each&nbsp;</li><li>class.</li><li>- Observe classes, Nesting &amp; Bottom Quartile Management delivery and&nbsp;</li><li>lead coaching sessions for the group. Ensure effective Training Delivery&nbsp;</li><li>takes place and Trainers are observed, given feedback, and coached on&nbsp;</li><li>facilitation and classroom management effectiveness.</li><li>- Assess, maintains, and ensure Training Curriculum is updated based on&nbsp;</li><li>Client Needs and Program performance</li><li>- Ensures that trainees are empowered to provide feedback on training&nbsp;</li><li>experience and employee welfare through Daily Training Pulse,&nbsp;</li><li>Training Reaction Quotient, FGD, and open communication with&nbsp;</li><li>Trainer, Training Manager, and Site Leaders.</li><li>- Ensures the tracking &amp; assessment of the key performance indicators,&nbsp;</li><li>including 30-60-90 days performance post nesting for each wave.</li><li>- Ensure Training Curriculum is updated with latest call flow, call drivers, and&nbsp;call samples. Assess and ensures activities, exercises, and&nbsp;modifications are aligned with the Account needs and updates.</li><li>- Ensure New Hire Consultants are getting right level of coaching,&nbsp;</li><li>support, and development during and post Nesting (30-60-90 days&nbsp;</li><li>tenure).</li><li>- Monitor retention per class per client and execute initiatives that will&nbsp;</li><li>positively impact learner experience and welfare.</li><li>- Forecast attrition in Training and Nesting and execute appropriate&nbsp;</li><li>retention strategies.</li><li>- Conduct FGDs for Learners and address issues and help items raised.</li><li>- Utilize feedback from Daily Training Pulse and Training Reaction&nbsp;</li><li>Quotient to continuously improve Training Environment and Learner&nbsp;Experience.</li></ul><ul><li>- Ensure updated knowledge of the two key programs at the operating&nbsp;</li><li>center with self at all times.</li><li>- Participates in weekly/bi-weekly performance calls with Enterprise&nbsp;</li><li>Managers, SD &amp; Client as required.</li><li>- Facilitate or Participate on Needs Analysis driven by Performance&nbsp;</li><li>Improvement and/or potential growth. Ensures strategic action plans&nbsp;</li><li>based on needs analysis are executed by Training Team and other&nbsp;</li><li>business units.</li><li>- Coach &amp; Develop Training Managers and Trainers in their core&nbsp;</li><li>competencies.</li><li>- Conduct Performance Reviews for Training Managers covering help&nbsp;</li><li>items, New Hire Performance, Training Throughput, Trainer&nbsp;</li><li>Observation, Training Reaction Quotient, Productivity, Action Plans&nbsp;</li><li>and Initiatives.</li><li>- Establish development plans for Training Managers and ensures it’s in&nbsp;</li><li>place for Trainers.</li><li>- Ensures client related billable/non-billable reports and every other&nbsp;</li><li>reporting requirements are collated, audited and sent out all through&nbsp;</li><li>Analyst/Coordinator&nbsp;</li><li>- Maintain updated hiring &amp; resource planners (TRPD) for all the&nbsp;</li><li>operating center/site.</li><li>- Ensures consistency &amp; compliance to all CLS mandated tools, &amp;&nbsp;</li><li>reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc)&nbsp;</li><li>– (via Training Specialists/Managers &amp; Coordinator).</li><li>- Creates weekly CLS site report (4 Blocker).</li><li>- Management of the Site Training Budget; people (VTF &amp; Trainers&nbsp;</li><li>utilization), facilities and equipment. Drive hiring and sourcing.</li><li>Establish and execute CLS strategies to address program challenges</li><li>- Proactively engages and manages the operating-center service delivery&nbsp;</li><li>relationship.</li><li>- Proactively seeks to improve Training Delivery for the site via content,&nbsp;</li><li>context &amp; curriculum analysis. Uses other acceptable&nbsp;</li><li>ISD/Improvement Methodologies as applicable.</li><li>- Demonstrate business acumen to analyze and design solutions that&nbsp;</li><li>address performance challenges</li><li>- Assess if need of new technology or methodology is needed to&nbsp;</li><li>enhance performance and support for new hires.</li><li>- Maintain and understand the pulse of the Program/Site&nbsp;</li><li>- Articulate drivers and root causes enabling design of initiatives,&nbsp;</li><li>working with Site Leadership and other business units.</li><li>- Formulate initiatives to improve retention, satisfaction and&nbsp;</li><li>engagement</li><li>- Forecast CLS talent needs and develop human capital management&nbsp;</li><li>solutions answering both current and future needs</li><li>- Partners with stakeholders to support revenue growth and demands&nbsp;</li><li>for the operating center.</li><li>- Represents CLS in all relevant strategic and tactical forums; internal &amp;&nbsp;</li><li>external for the operating center.</li><li>- Partners with Service Delivery and Quality to determine needs and&nbsp;</li><li>gaps within the operating site.</li><li>- Conducts &amp; leads detailed gaps &amp; needs analysis and post-training&nbsp;</li><li>assessment initiatives for the program.</li><li>- Lead special projects or new business developments that require&nbsp;</li><li>specialized training attention.</li><li>- Analyze and correlate Daily Training Pulse and Training Reaction&nbsp;</li><li>Quotient results with Echo Survey, Attrition Trend, and New Hire&nbsp;</li><li>Performance to enable formulation of initiatives to address employee&nbsp;</li><li>retention and performance issues.</li><li>- Lead/ participate in CLS Geo-wide projects targeting process&nbsp;</li><li>improvements, innovations, department governance.</li></ul><br>Qualifications<br><ul><li>College Degree (Masters/MBA is a plus)</li><li>Minimum of 7 years BPO experience with at least 4-5 years of managing Training and&nbsp;</li><li>Development business unit.</li><li>Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook</li><li>Excellent written and oral communication skills</li><li>Excellent ability to build networks within and across functions through proactive&nbsp;</li><li>communication.</li><li>Ability to maintain a high degree of confidentiality and professionalism is critical</li><li>Strong work ethic, integrity, flexibility, diversity, customer service orientation,&nbsp;</li><li>leadership/coaching skills and team building abilities are essential</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job Purpose:</strong></span></p><br><p><span>The role is to ensure strategic alignment of Information Security GRC initiatives with the bank’s risk management strategy, regulatory obligations, governance frameworks and the organization’s enterprise ESG commitments. The role drives Information Security GRC initiatives to strengthen the security posture while ensuring compliance and organizational alignment through:</span></p><br><p><span>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Risk tracking and compliance monitoring</span></p><br><p><span>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Policy exception management</span></p><br><p><span>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RCSA coordination</span></p><br><p><span>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Offshoring risk reporting</span></p><br><p><span>The position also leverages automation to streamline Information Security GRC processes, enhance risk visibility, and maintain accurate reporting across the Information Security Group (ISG).</span></p><br><p><span>The role ensures that information security governance, risk, compliance, and reporting practices demonstrably support ESG governance and social objectives, without duplicating or replacing the responsibilities of the corporate ESG function.</span></p><br><p><span>This role operationalizes ESG-relevant cybersecurity controls, metrics, disclosures, and assurance activities within ISG, ensuring readiness for regulatory, investor, and board-level ESG scrutiny. Also support AVP – ISG GRC in preparing executive, board, and regulatory ESG-related cybersecurity governance responses.</span></p><br><p><span><strong>Key Result Areas:</strong></span></p><br><p><span><span><strong>Governance, Risk, Compliance:</strong></span></span></p><br><ul><li><p><span><span>Ensure adherence to internal policies, regulatory requirements, and industry standards.&nbsp;</span></span></p><br></li><li><p><span><span>Identify, assess, and manage information security risks across business units.&nbsp;</span></span></p><br></li><li><p><span><span>Maintain compliance documentation and evidence for audits.</span></span></p><br></li></ul><p><span><span><strong>Policy Exception Management:</strong></span></span></p><br><ul><li><p><span><span>Develop and maintain a comprehensive process for managing policy exceptions, including documentation, expiration date and approval workflows.</span></span></p><br></li><li><p><span><span>Ensure all policy exceptions are properly documented, reviewed, and approved in accordance with organizational standards.</span></span></p><br></li><li><p><span><span>Perform risk assessments for proposed policy exceptions to evaluate their potential impact on compliance and security.&nbsp;</span></span></p><br></li><li><p><span><span>Work with stakeholders to communicate policy exception process, develop compensating controls for policy exceptions, and ensure timely closure.</span></span></p><br></li><li><p><span><span>Regularly review and monitor granted exceptions to ensure compliance with the terms and conditions.</span></span></p><br></li><li><p><span><span>Conduct periodic audits to assess compliance with approved exceptions and identify deviations for remediation.&nbsp;</span></span></p><br></li></ul><p><span><span><strong>Risk Control Self Assessments&nbsp;</strong></span></span></p><br><ul><li><p><span><span>Coordinate and ensure regular risk control self-assessments across various business units to identify and evaluate potential risks.</span></span></p><br></li><li><p><span><span>Compile and analyze assessment results and prepare detailed reports with actionable insights and recommendations.</span></span></p><br></li><li><p><span><span>Perform follow-ups to verify the effectiveness of implemented controls and risk mitigation measures.</span></span></p><br></li></ul><p><span><span><strong>Offshoring Reporting</strong></span></span></p><br><ul><li><p><span><span>Maintain accurate and timely reporting of offshoring activities</span></span></p><br></li><li><p><span><span>Ensure alignment with regulatory reporting requirements, and supporting the organization’s compliance posture concerning offshore operations</span></span></p><br></li><li><p><span><span>Establish streamlined reporting mechanisms that meet both internal and external requirements.</span></span></p><br></li><li><p><span><span>Assess and manage the risks associated with offshoring arrangements. Ensure that appropriate controls and mitigations are in place to address any regulatory or compliance risks tied to offshore activities.</span></span></p><br></li></ul><p><span><span><strong>GRC Function Automation:&nbsp;</strong></span></span></p><br><ul><li><p><span><span>Be the owner of the bank’s GRC platform for ISG and oversee the management of the bank’s IS GRC solution.&nbsp;</span></span></p><br></li><li><p><span><span>Oversee the administration, configuration, and maintenance of the GRC platform to ensure optimal performance and availability</span></span></p><br></li><li><p><span><span>Enable centralized knowledgebase and GRC solution to automate Information Security activities and governance process with a centralized risk register, risk reports and dashboards related to overall risk posture for specific location and business unit.&nbsp;</span></span></p><br></li><li><p><span><span>Automate the GRC functions and reduce manual efforts to provide near real time insights into risks by performing quantitative and qualitative assessments.&nbsp;</span></span></p><br></li><li><p><span><span>Support local CISO’s / IS SPOCs in regulatory audit discussion and data required from ISG and enabling the local CISOs with Archer access to onboard the open issues for centralized tracking and governance.</span></span></p><br></li><li><p><span><span>Ensure that the solution is effectively used to support the organization’s information security governance, risk, and</span></span><span><span> compliance activities</span></span></p><br></li></ul><p><span><span><strong>ESG–ISG Alignment Framework</strong></span></span></p><br><ul><li><p><span><span>Establish and maintain a formal mapping between ISG control frameworks (ISO 27001, NIST, regulatory requirements) and enterprise ESG governance and social disclosure requirements.</span></span></p><br></li><li><p><span><span>Define ESG-relevant cybersecurity control objectives and assurance artifacts.</span></span></p><br></li></ul><p><span><span><strong>ESG-Relevant Metrics and Reporting</strong></span></span></p><br><ul><li><p><span><span>Design cybersecurity ESG indicators (e.g., cyber risk governance, data protection maturity, incident disclosure readiness).</span></span></p><br></li><li><p><span><span>Ensure ISG reporting feeds into enterprise ESG dashboards and external disclosures where required.</span></span></p><br></li><li><p><span><span>Prepare cybersecurity governance inputs for board-level ESG and risk reporting.</span></span></p><br></li><li><p><span><span>Support CISO and VP IS GRC in responding to executive and regulator ESG inquiries.</span></span></p><br></li></ul><p><span><span><strong>ESG Assurance and Audit Support</strong></span></span></p><br><ul><li><p><span><span>Integrate ISG evidence collection to support ESG audits, sustainability assurance, and regulatory examinations.</span></span></p><br></li><li><p><span><span>Coordinate ISO 27001, cyber risk, and data protection assurance activities that support ESG governance reporting.</span></span></p><br></li></ul><p><span><span><strong>Policy and Standard Integration</strong></span></span></p><br><ul><li><p><span><span>Ensure ISG policies, standards, and procedures reflect ESG governance commitments and public disclosures.</span></span></p><br></li><li><p><span><span>Maintain consistency between internal security governance documents and enterprise ESG policy statements.</span></span></p><br></li></ul><p><span><span><strong>Stakeholder Coordination</strong></span></span></p><br><ul><li><p><span><span>Act as ISG liaison to the corporate ESG function.</span></span></p><br></li><li><p><span><span>Escalate material ESG-related cyber governance risks to AVP – ISG GRC for executive-level decision and disclosure consideration.</span></span></p><br></li></ul><p><span><span><strong>Regulatory and Disclosure Readiness</strong></span></span></p><br><ul><li><p><span><span>Monitor emerging ESG regulations relating to cybersecurity, data protection, and digital resilience.</span></span></p><br></li><li><p><span><span>Translate regulatory requirements into actionable ISG controls and reporting obligations.</span></span></p><br></li></ul><p><span><span><strong>Key Principles:</strong></span></span></p><br><ul><li><p><span><span>No ownership of enterprise ESG strategy — Alignment and integration only.</span></span></p><br></li><li><p><span><span>Evidence-driven governance — All ESG claims relating to cybersecurity must be auditable.</span></span></p><br></li><li><p><span><span>Consistency — Public ESG disclosures must match internal security practices.</span></span></p><br></li><li><p><span><span>Regulatory defensibility — Readiness for regulator, investor, and external assurance scrutiny.</span></span></p><br></li><li><p><span><span>Non-duplication — Avoid parallel ESG structures Inside ISG</span><span>.</span></span></p><br></li></ul><p><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships:</strong></span></span></p><br><ul><li><p><span><span>Operating environment: All the locations where Mashreq Bank is operational</span></span></p><br></li><li><p><span><span>Information Security / Cyber Security Regulations and Industry best practices.&nbsp;</span></span></p><br></li><li><p><span><span>All business units including LOD 1-3 including LOD1 – Business, Tech GRC, Technology, LOD-2 Group Compliance, Fraud Prevention, Risk Management and LOD-3 Internal Audit.</span></span></p><br></li></ul><p><span><span><strong>Problem Solving:</strong></span></span></p><br><ul><li><p><span><span>Translate high-level ESG commitments into concrete ISG control and reporting requirements.</span></span></p><br></li><li><p><span><span>Resolve conflicts between enterprise ESG narratives and actual ISG control maturity.</span></span></p><br></li><li><p><span><span>Design pragmatic metrics where ESG frameworks are vague or non-prescriptive.</span></span></p><br></li><li><p><span><span>Identify and remediate ESG-related cybersecurity disclosure gaps before external reporting.</span></span></p><br></li><li><p><span><span>Anticipate regulatory changes affecting cyber-related ESG obligations.</span></span></p><br></li></ul><p><span><strong>Decision Making Authority &amp; Responsibility:</strong></span></p><br><ul><li><p><span><span>Consult and validate recommendations to mitigate information security risks</span></span></p><br></li><li><p><span><span>Consult and provide recommendations to mitigate the risk to a level aligned with the risk appetite of the bank.&nbsp; &nbsp;</span></span></p><br></li><li><p><span><span>Assure compliance with regulatory expectations and avoid regulatory penalties.</span></span></p><br></li><li><p><span><span>Confirm adequacy of the controls against internal information security policy, standards and applicable regulatory requirements.</span></span></p><br></li></ul><p><span><span><strong>Authority:</strong></span></span></p><br><ul><li><p><span><span>Define ISG ESG integration frameworks and reporting structures.</span></span></p><br></li><li><p><span><span>Propose cybersecurity ESG metrics and control mappings for approval by AVP – ISG GRC.</span></span></p><br></li><li><p><span><span>Recommend updates to ISG policies driven by ESG obligations.</span></span></p><br></li></ul><p><span><span><strong>Responsibility:</strong></span></span></p><br><ul><li><p><span><span>Accuracy and defensibility of cybersecurity inputs to ESG disclosures.</span></span></p><br></li><li><p></p></li></ul> </div>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (Loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <br> <p>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savoring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savor the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savor the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE</b></p><br><br><p>The Customer Service Supervisor is responsible for overseeing station-level customer service and ticketing operations in alignment with the Customer Service Manager and Customer Service Lead. The role ensures consistent, compliant, and customer-focused delivery of frontline services while supporting revenue generation, operational discipline, cash control standards, and a safe, positive passenger experience.</p><br><br><p>This position supervises daily counter and passenger service activities, enforces operational procedures, safeguards cash integrity, and monitors KPIs to ensure effective station operations.&nbsp;</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES</b></p><br><br><p><b>Team Leadership &amp; Supervision</b></p><br><br><p>•Lead, supervise, and motivate a team of Sr Customer Service Agents and Customer Service Agents.</p><br><br><p>•Allocate staff effectively to operational positions (Ticket Office, TVM, gates) to maintain smooth station operations.</p><br><br><p>•Monitor staff performance, provide feedback, and implement corrective measures as needed.</p><br><br><p>•Mentor and support new hires to ensure knowledge transfer and consistent service delivery.</p><br><br><p>•Conduct team briefings and shift handovers to communicate priorities, operational updates, and performance expectations.</p><br><br><p>•Monitor resolution of complex or escalated customer complaints, intervening as necessary and providing feedback to the Customer Service Lead.</p><br><br><p>•Ensure People of Determination (POD) and vulnerable passengers receive appropriate assistance.</p><br><br><p>•Monitor daily, weekly, and monthly KPIs for assigned customer service teams.</p><br><br><p>•Escalate persistent underperformance to the Customer Service Lead.</p><br><br><p><b>Sales Operations &amp; Revenue Assurance</b></p><br><br><p>•Monitor cash handling and fines procedures; ensure compliance with company policies.</p><br><br><p>•Review and verify custody and revenue across all stations in the designated zone.</p><br><br><p>•Ensure daily cash deliveries are completed on time, with accurate documentation.</p><br><br><p>•Support digital cash handling initiatives (POS machines) to reduce cash risks and avoid coin shortages; coordinate with the Customer Service Lead in case of emergency shortages.</p><br><br><p>•Coordinate with the revenue team to ensure availability of tickets, coins, cards, and receipts.</p><br><br><p>•Ensure proper cash management at all sales points, including float management, secure storage, reconciliation, and variance reporting.</p><br><br><p>•Monitor the operation of ticketing, subscription management, and end-of-shift cash reconciliations.</p><br><br><p><b>Ticket Vending Machine (TVM) Operations &amp; Support</b></p><br><br><p>•Supervise Sr Customer Service Agents in assisting passengers with TVM usage to minimize queues.</p><br><br><p>•Ensure initial and end-of-shift TVM checks are conducted to maintain operational readiness.</p><br><br><p>•Oversee basic troubleshooting, including ticket/card shortages, ticket roll replacement, clearing jams, and approved system resets.</p><br><br><p>•Monitor recurring TVM failures or technical issues and escalate critical matters to station management or technical teams.</p><br><br><p>•Ensure compliance with TVM cash collection and reconciliation procedures; verify documentation of issues and interventions.</p><br><br><p>•Communicate operational updates regarding TVM downtime or reduced functionality to management and guide agents on passenger communication.</p><br><br><p>•Train and mentor agents in proper TVM operation, troubleshooting, and customer guidance.</p><br><br><p>•Take responsibility for escalated TVM issues unresolved by agents.</p><br><br><p><b>Queue &amp; Crowd Management</b></p><br><br><p>•Supervise staff in organizing customer queues during peak hours, high-traffic periods, and special events.</p><br><br><p>•Monitor passenger flow at ticket offices, gates, concourses, and access points to ensure safe and orderly movement.</p><br><br><p>•Identify and intervene in situations that could lead to congestion, delays, or safety risks.</p><br><br><p>•Act as the point of escalation for crowd-related challenges.</p><br><br><p>•Ensure agents communicate queue procedures, waiting times, and service updates effectively.</p><br><br><p>•Provide coaching and training to agents on queue management, crowd control, and passenger communication best practices.</p><br><br><p><b>Administrative &amp; Record-Keeping</b></p><br><br><p>•Supervise Sr Customer Service Agents in processing customer requests, applications, and service forms accurately and efficiently.</p><br><br><p>•Oversee maintenance of logs for customer interactions, transactions, complaints, and service issues.</p><br><br><p>•Review and approve operational updates, pass-on notes, and shift reports to ensure smooth handovers.</p><br><br><p>•Conduct periodic audits of administrative records to verify accuracy and adherence to company policies.</p><br><br><p>•Ensure compliance with attendance policies, uniform standards, and professional appearance.</p><br><br><p>•Identify opportunities for improving administrative processes to enhance efficiency and service quality.</p><br><br><p><b>Internal Coordination &amp; Operational Support</b></p><br><br><p>•Supervise staff in supporting the Station Master Office for non-safety-critical administrative tasks.</p><br><br><p>•Ensure proper recording and communication of shift instructions for smooth handovers.</p><br><br><p>•Ensure timely reporting of operational deficiencies, emergencies, or incidents through the proper chain of command.</p><br><br><p>•Verify fingerprint attendance records against actual attendance.</p><br><br><p>•Provide coaching on operational procedures, record-keeping, and internal coordination protocols.</p><br><br><p><b>Passenger Experience &amp; Customer Relations</b></p><br><br><p>•Investigate and resolve mid-to-high-level customer complaints professionally and promptly.</p><br><br><p>•Support complex case handling and escalate critical issues to the Customer Service Manager as needed.</p><br><br><p>•Maintain accurate complaint records and follow-up actions.</p><br><br><p>•Support implementation of corrective action plans.</p><br><br><p>•Ensure staff consistently apply RDMC’s customer service standards.</p><br><br><p>•Assist with onboarding and training of new customer service staff.</p><br><br><p>•Support coordination during service disruptions or special events.</p><br><br><p><b>Safety Responsibilites</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as</p><br><br><p>•required within the job role.</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in Business Administration, Commerce, Transport Management, or a related field.</p><br><br><p>•Additional certification in Customer Experience, Service Excellence, or Operations Management is preferred.</p><br><br><p>•Fluent in Arabic and English (written and spoken); knowledge of French is an advantage.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Strong understanding of customer service operations in high-volume transport environments (railway/metro preferred).</p><br><br><p>•Knowledge of ticketing systems, cash-handling procedures, and fraud-prevention practices.</p><br><br><p>•Familiarity with KPI management, performance dashboards, and data-driven decision-making.</p><br><br><p>•Solid knowledge of coaching methodologies, competency frameworks, and adult-learning principles.</p><br><br><p>•Understanding of passenger-flow management and station operational dynamics.</p><br><br><p>•Awareness of safety standards and regulatory requirements related to frontline operations.</p><br><br><p>•Proficiency in MS Office (Excel, Word, PowerPoint); knowledge of CRM or ticketing platforms is a plus.</p><br><br><p><b>EXPERIENCE:</b></p><br><br><p>•5–7 years of progressively responsible experience in customer service or transport operations.</p><br><br><p>•Minimum 2–3 years of supervisory or managerial experience leading frontline teams.</p><br><br><p>•Proven experience managing ticketing operations, cash-handling controls, and revenue-related compliance.</p><br><br><p>•Experience in staff evaluation, coaching, disciplinary processes, and performance improvement programs.</p><br><br><p><b>DESIRED BEHAVIORS</b></p><br><br><p>•Customer-Centric Mindset: Consistently prioritizes passenger needs and delivers a positive, professional customer experience across all interactions.</p><br><br><p>•Leadership &amp; Accountability: Demonstrates strong team leadership by motivating staff, providing constructive feedback, and taking responsibility for team performance and operational outcomes.</p><br><br><p>•Integrity &amp; Compliance: Upholds company policies, procedures, and ethical standards, ensuring accurate reporting, cash handling, and adherence to safety regulations.</p><br><br><p>•Problem-Solving &amp; Decision-Making: Proactively identifies operational issues, evaluates options, and implements timely, effective solutions, particularly in high-pressure or escalated situations.</p><br><br><p>•Collaboration &amp; Communication: Effectively communicates with team members, peers, and management; fosters cooperation across departments and ensures smooth internal coordination.</p><br><br><p>•Continuous Improvement: Actively seeks opportunities to optimize processes, enhance service delivery, and implement best practices.</p><br><br><p>•Adaptability &amp; Resilience: Maintains composure, focus, and effectiveness in dynamic, high-volume, and potentially disruptive operational environments.</p><br><br><p>•Safety &amp; Risk Awareness: Models and enforces safety, security, and environmental standards, encouraging a proactive safety culture among the team.</p><br><br><br> </div>

Additional Information Preferred Languages - French, German, Spanish, Russian, Italian<br><br>Job Number 26121433<br><br>Job Category Revenue Management<br><br>Location 1113 Corniche El Nil, Cairo 11221, Egypt VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for maximizing revenue and profit associated with rooms and function space in participating cluster properties. Position is accountable for preparing forecasts, budgets and projections, as well as pricing, positioning and inventory management. Oversees processes associated with demand, revenue, forecasting, inventory management and opportunity analysis. Works with the sales strategy team to develop the hotel(s)’ sales strategy and ensure implementation. Identifies future revenue opportunities and effectively communicates strategies to the sales organization.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Analyzing and Reporting Revenue Management Data<br><br> Compiles information, analyzes and monitors actual sales against projected sales. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Analyzes information and evaluates results to choose the best solution and solve problems. Provides revenue strategy and analysis functional expertise and leadership to general managers, property leadership teams and market sales leaders. Translates or explains what information means and how it can be used. Evaluates effectiveness of property participation in electronic sales channels. Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis. Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space – 3-month and 6 month, long range and budget. Assists hotels with pricing and provides input on business evaluation recommendations. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period. Works with Market VP, Market GM and GM’s to assist in pricing analyses for all products in Market. Assists with account diagnostics process and validates conclusions.<br><br>Managing Revenue Management Projects and Strategy <br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). Updates market and revenue knowledge and aligns strategies and approaches accordingly. Establishes long-range objectives and specifies the strategies and actions to achieve them. Works closely with Sales and Marketing for business opportunities, aims to increase profitability of the organization. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Takes a predetermined strategy and drives the execution of that strategy. Thinks creatively and practically to develop, execute and implement new business plans. Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Manages all revenue, profit and demand data associated with rooms and function space. Provides recommendations to improve effectiveness of revenue analysis processes. Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Develops specific goals and plans to prioritize, organize, and accomplish your work. Develops the Business Outlook Strategy. Determines sales strategies and communicates to market sales leadership, marketing communications teams and property leadership. Establishes and maintains effective and rational pricing strategies for rooms and function space. Develops and executes the hotel(s) strategic plan(s). Oversees the annual pricing process for transient, group and catering rooms, function space and audio-visual. Provides critical input to market leaders for development of property and overall revenue sales strategy. Ensures hotel strategies conform to brand philosophies and initiatives. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings. Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. Develops 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues. Manages inventory to maximize cluster rooms revenue. Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. Initiates, implements and evaluates revenue tests.<br><br>Building Successful Relationships<br><br> Provides revenue strategy expertise and leadership to general managers, property leadership teams and market sales leaders. Identifies and communicates revenue and profit opportunities to property leadership teams and sales organization. Develops and manages internal key stakeholder relationships. Provides targeted and timely communication of results, achievements and challenges to the stakeholders.<br><br>Managing and Conducting Human Resources Activities<br><br> Interviews and hires employees with the appropriate skills to meet the business needs of the unit. Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Utilizes all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Conducts employee performance appraisals according to Standard Operating Procedures. Administers bonus and incentive programs. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns. Manages employee progressive discipline procedures for areas of responsibility. Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

HCLTECHHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.comNote: Candidates must be eligible to work in Egypt. Fluent in Arabic and English.<br>Job Summary:As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.<br>Essential Duties and Responsibilities Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily. Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels. Demonstrate initiative and act independently to resolve problems. Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation. Participate in team projects as requested. Management of onsite AV Technical Management, including configuration & installation of AV devices Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Coordinate with AV equipment OEMs for resolution/workarounds, when required Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations Interact with client Customer Help Desk ticketing system to respond to end user requests Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design Setup and breakdown of all onsite meetings Daily system testing to ensure equipment and room functionality Responsible for escalating all “next level” break fix issues to their manager for resolution Perform remote testing for local and regional offices Ensure all AVS spaces are presentable for use Polycom AV equipment management and configuration Videoconferencing experience including operation, call set-up and equipment Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type<br>Skills and Abilities Customer focused – Customer is #1 Attitude Personal accountability for results Detail oriented Strong analytical and troubleshooting skills High integrity Minimum of 2 years’ technical experience in providing Deskside Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (i OS/i Phone/i Pads) – excluding warranty hardware repair Networking Asset tracking Stock room management Basic support in Video conferencing equipment Must have experience in working with third party client managed mobile applications. Experience in Mobile Device Management and Mobile Application Management. ( i Phone and Android ) Hands on Experience in server side maintenance like upgrading and patching activities. Candidate should have knowledge over MS Access , Service Now, Sql Server. Experience in working on Intune and Blackberry UEM.<br>Education / Expertise Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience. Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment. Must possess established customer service skills through 2 years of professional customer service experience. Technical Certification in the similar field will be an added advantage Ability to manage multiple priorities and follow through on projects to completion. Ability to work with customers and achieve successful outcomes in handling difficult situations. Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail. Capability to work effectively as a team member, as well as independently on multiple projects. Benefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 21 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice. To know more about us visit – www.hcltech.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación&nbsp;(Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b>What does your next challenge look like?</b></p><br><br><br><p>*<i><b>This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.</b></i></p><br><br><br><p>**<i><b>The warehouse in Miami is a 24 hour operation so work is on an 8 Hour shift schedule with this particular shift being 10:00 to 18:30.</b></i></p><br><br><br><p>At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.</p><br><br><br><p>We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.</p><br><br><br><p>In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.</p><br><br><br><p>Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.</p><br><br><br><p>If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.</p><br><br><br><p>In this context we are looking for <b>Warehouse Operator's</b> to join our team in<b> Miami, FL</b>.</p><br><br><br><p><b>HOW YOU WILL CONTRIBUTE TO THE TEAM:</b></p><br><br><ul><li><p>Receive, inspect and put away parts (hazmat and non-hazmat) in correct location using different warehouse management systems</p><br><br></li><li><p>Pick and process hazmat and non-hazmat orders in the correct priority sequence according to established performances targets</p><br><br></li><li><p>Packing hazmat and non-hazmat orders for safe shipment according to shipping instructions and applicable standard specifications (ATA300) and IATA regulations</p><br><br></li><li><p>Prepare shipping documents for hazmat and non-hazmat shipments</p><br><br></li><li><p>Cross-train in various workstations around the warehouse, assist in any workstation in a short notice&nbsp;</p><br><br></li><li><p>Perform inventory cycle counts</p><br><br></li><li><p>Inform supervisor of any process, inventory or system issues immediately</p><br><br></li><li><p>Adhere to all processes and procedures such as hazardous materials, safety, OSHA, etc.</p><br><br></li><li><p>Participate in special projects and/or other duties as assigned&nbsp;</p><br><br></li></ul><br><p><b>ABOUT YOU:</b></p><br><br><p>Equipped with a high school diploma (or equivalent) and paired with professional experience ideally as a <b>Warehouse Operator,</b> we are looking for a team player with the following experience, skills and mindset:</p><br><br><ul><li><p>Minimum 2 years of warehouse experience. Aviation industry preferred </p><br><br></li><li><p>1 year of experience utilizing SAP or equivalent material/operations management software</p><br><br></li><li><p>Working knowledge of Microsoft Office Products and SAP (or similar product) based inventory management software</p><br><br></li><li><p>Familiarity with OSHA requirements and ability to work safely</p><br><br></li></ul><br><p><b>Physical Requirements:</b></p><br><br><ul><li><p>Carrying:&nbsp;Able to carry&nbsp;between 50-75 pounds by yourself and up to 125 pounds two person carry</p><br><br></li><li><p>Hearing:&nbsp;Able to hear to participate in phone and in-person conversations also able to hear sirens, alarms and other emergency signals.</p><br><br></li><li><p>Lifting:&nbsp;Able to lift&nbsp;between 50-75 pounds by yourself and up to 125 pounds two person carry</p><br><br></li><li><p>Pushing / Pulling:&nbsp;Able to push/pull items over short distances and on occasion.</p><br><br></li><li><p>Sitting:&nbsp;Able to sit for long periods of time in meetings; drafting computer-based documents, sometimes with limited breaks.</p><br><br></li><li><p>Squatting / Kneeling:&nbsp;Able to occasionally squat and to replace or retrieve items from low storage.</p><br><br></li><li><p>Standing:&nbsp;Able to stand for long periods of time, touring vendor facilities, traveling and similar activities.</p><br><br></li></ul><br><p><b>Citizenship:</b></p><br><br><ul><li><p>Authorized to Work in the U.S. without current or future need for visa sponsorship.</p><br><br></li></ul><br><p><b>Satair provides equal opportunities to all individuals seeking assignment with Satair without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Satair complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Satair expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.</b></p><br><br><br><p><b>By submitting your CV or application you are consenting to Satair using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Satair.<br>Satair is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. </b></p><br><br><br><p><b>Satair is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Satair to do so should be reported to emsom@airbus.com.</b></p><br><br><br><p><b>Come on board and join us at Satair, an Airbus Services Company.</b></p><br><br><p><b>VAS Aero Services is a subsidiary of Satair, an Airbus Services company</b></p><br><br><br><p>If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !</p><br><br><br><p>A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.</p><br><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Satair USA, Inc.<br><p><b>Employment Type:</b></p><br><br>Agency / Temporary<br><p><b>Experience Level:</b></p><br><br>Entry Level<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Logistics &lt;JF-SM-LO&gt;<p>------</p><br><br><p>------</p><br><br>Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to&nbsp;</span><span>emsom@airbus.com.</span></p><br><br><br> </div>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>About JLL</h4> <p>We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.</p> <p>Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.</p> <p>Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!</p> <h4>What this job involves</h4> <p>We are looking for a Facilities Manager for our Integrated Facility Management business line.</p> <p>The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.</p> <p>The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.</p> <p><strong>Key responsibilities include:</strong><br> Communication with site leadership team (Country Manager, HR, Finance, Legal, IT etc.)<br> Preparation and distribution of quarterly and annual business review (QBR/ABR) information to client’s satisfaction.<br> Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.<br> Hold regular meetings with landlord, ensuring that terms of lease are being provided to client — e.g. external maintenance, central plant management.<br> Space evaluation and planning, updating of floor plans using client’s architect partners.<br> Responsibility for meeting KPIs and SLAs defined within the contract.<br> Project management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.<br> Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles.<br> Site inspections (with other members of facility team) including daily cleaning, heating, ventilation, air conditioning, landscaping (when present).<br> Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.<br> Establish and operate the information systems necessary for effective scheduling and recording of contract work.<br> Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system, preparing and updating forecasts.<br> Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).<br> Negotiate, renegotiate and maintain contracts with vendors.<br> Planning and budgeting of internal fit-out works and technical installations.<br> Purchasing of furniture, organization of internal departmental office/space moves.<br> Manage a team of receptionists and an Office Services Coordinator/Building Operations Coordinator, including allocating resources, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).<br> General administration of department (holidays, training, performance reviews etc.).<br> Updating and maintaining official safety documents, liaising with government authorities.<br> Organization of fire evacuation and first aid training for employees.<br> Point of contact for security/alarm responding.<br> Deputise/provide cover for Office Services Coordinator/Building Operations Coordinator when appropriate.<br> All additional duties commensurate to the level of the role.</p> <h4>Sound like you? To apply you need to be/have:</h4> <ul> <li>Ideally 6 years+ experience in facilities management role within a large commercial organization.</li> <li>Experience of owning facilities contracts and supplier/contractor management.</li> <li>Experience with EU facility legislation and governing bodies.</li> <li>Quality assurance knowledge and experience desirable.</li> <li>Fluency in local language and English essential.</li> <li>Customer focused.</li> <li>Assertive.</li> <li>Possess cultural awareness and sensitivity.</li> <li><strong>Decision-making/complex problem solving:</strong><br> Proactively gathers information from appropriate sources.<br> Probes/considers all of the facts.<br> Considers other perspectives.<br> Refers to long term plans and goals, draws sound inferences.<br> Prioritizes key factors.<br> Acts decisively, promptly and confidently.<br> Able to operate with limited guidance.</li> <li>Excellent verbal and written communication.</li> <li>Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.</li> <li><strong>Planning and organising:</strong><br> Able to evaluate priorities and re-juggle as appropriate.<br> Able to resolve conflict and communicate intentions clearly.<br> Deliver on time and with high quality results.</li> <li>A self-starter who possesses intellectual curiosity.</li> <li>A proven team player at ease with sleeves rolled up approach.</li> <li>Spreadsheets and word processing skills.</li> </ul> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>Privacy and equal opportunity</h4> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>For more information about how JLL processes your personal data, please view our candidate privacy statement.</p> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may request an accommodation through the appropriate channels.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Role Purpose </span></strong></span></p><br><br><p><span><span>To lead WPB operational contact centre teams for conversational banking in all elements which will </span><span>establish a robust operational, financial and risk management infrastructure enable low-cost, high-quality service for HSBC customers that deliver to the customer’s and business expectations.&nbsp; </span></span></p><br><br><p><span>The job holder will recruit, develop and lead a management team (for the site and a HSBC segment(s) at various levels in setting the culture / creating the environment in which to achieve maximum operational efficiency, effectiveness and quality through the implementation of excellent production, revenue and quality management techniques.</span></p><br><br><p><span>The Job holder is accountable for the key performance indicators (service, sales and operational targets) of the entire centre, managing change and transformation initiatives in alignment with group strategies and managing the annual operating plan for the contact centre.&nbsp; </span></p><br><br><p><span><span>Where applicable, understands and ensure contact</span><span> centre</span><span> teams adhere to local regulatory requirements.</span></span></p><br><br><br><p><span><strong><span>Impact on Business </span></strong></span></p><br><br><ul><li><span>Interpret channel strategy at a site/ segment level and drive the delivery of a high-quality, high-volume processing / customer contact centre, focusing upon process improvement</span></li><li><span>Ensure that operations meet all performance targets including standards in quality and outstanding service</span></li><li><span>Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes </span></li><li><span>Analyses and interprets complex data and makes high quality and timely decisions within a business context </span></li><li><span>Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.</span></li><li><span>Proactively plan for success of the contact centre by understanding group and CoE directives and working in a matrixed organization to delivery operational objectives</span></li><li><span>Drive customer adoption of automated/ internet channels to reduce cost</span></li><li><span>Continual review and achievement of AOP actuals vs budget across a variety of cost lines with feedback to service management where applicable</span></li></ul><span><strong><span>Typical Targets and Measures</span></strong></span><ul><li><span>By monitoring and analyzing MI, leading the direction of the recruitment, retention and development of staff</span></li><li><span>Delivering the sales and service plan for the site</span></li><li><span>Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case</span></li><li><span>Lead the management of ensuring adherence to the operational resource plans in place, and the management of budgets</span></li><li><span>Active engagement in group and CoE/utility forums. </span></li><li><span>Sets the local strategy in alignment to global objectives and programs </span></li><li><span>Support the design and lead the implementation of business and local change activity</span></li><li><span>IVR, PIB, BIB increases</span></li><li><span>Accurate AOP tracking and feedback to service management </span></li></ul><br><p><span><strong><span>Customers / Stakeholders </span></strong></span></p><br><br><ul><li><span>Lead a contact centre site that delivers outstanding customer service and sales propositions.&nbsp; Wins new and lasting customer relationships</span></li><li><span>Developing actionable plans that are aligned with HSBC’s business strategies works with the functional and global utilities to drive change to differentiate HSBC and its brand from competitors.&nbsp; </span></li><li><span>Creates a vision for the contact centres which ensures future growth and sustainability in alignment with group objectives</span></li><li><span><span>Is the voice of the Contact</span><span> Centres</span><span> at key country/ region committee meetings</span></span></li><li><span>Initiates and rewards activities focused on delivering outstanding customer service and/ or improving customer advocacy</span></li><li><span>All team members have objectives aligned to outstanding customer service and strive to achieve exceptional customer loyalty and satisfaction</span></li><li><span>Responding to developments in the recruitment market, active positioning and differentiating HBSC, its products, services, and brand from competitors.</span></li><li><span>Actively promotes participation in community (Corporate Social Responsibility) activities and raises awareness of HSBC’s global community initiatives</span></li><li><span>Meets with third party providers (where appropriate)</span></li><li><span>Customer Satisfaction survey targets achieved on site/ segment level</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork </span></strong></span></p><br><br><ul><li><span>Leads, coaches, inspires and develops others to deliver business performance.&nbsp; </span></li><li><span>Role models HSBC’s values and instills trust in others</span></li><li><span>Creates a motivated, highly skilled team to enable operations to meet business objectives</span></li><li><span>Development of succession plan for all roles, ensuring continuity of service and operational excellence</span></li><li><span>Provision of ongoing feedback to senior managers on the performance and progress review for managers</span></li><li><span>Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC</span></li><li><span>Create site specific OGSM including action plans re GPS/ engagement focus areas</span></li><li><span>Undertake grievance and disciplinary appeal hearings as appropriate</span></li><li><span>Build and maintain good working relationships with Group business and operational units </span></li><li><span>Ensure that training plans are developed and implemented</span></li><li><span>By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff.</span></li><li><span>Ensures Performance Management is consistently implemented, including Personal Development Plan’s (PDP) and recognition initiatives </span></li></ul><br><p><span><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Coordinates findings and resolutions of HSBC internal control audits</span></li><li><span>Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance with SOX for contact centres</span></li><li><span>Conducts audit the auditor duties within the contact centre as required</span></li><li><span>Understand and ensure contact centre teams adhere to local regulatory requirements.</span></li><li><span>Leads the implementation of the Group compliance policy locally with the relevant Compliance Officer</span></li><li><span>Ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators</span></li><li><span>Timely implementation of internal and external audit points together with any issues raised by external regulators</span></li><li><span>Completion of technical training that enhances system knowledge and proficiency</span></li><li><span>Compliance metrics</span></li><li><span>Timely completion of mandatory compliance, risk and regulatory learning modules</span></li><li><span>Completion of internal audit file checks and competency checks within established timelines</span></li><li><span>Ensure timely completion of local audit checks (i.e. MCF) and defined coaching scheme reviews</span></li><li><span>Balancing the needs of all stakeholders fairly and equitably.</span></li><li><span>The nature of the role requires adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes. </span></li><li><span>Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures.&nbsp; It is essential that the management team can lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical.&nbsp; Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management are essential. Effective people management skills are essential to run this operation.</span></li><li><span>Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence</span></li></ul><br><p><span><strong><span>Management of Risk </span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp; </span></p><br><br><br><p><span>To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.&nbsp; The term compliance embraces all relevant laws, rules and codes with which the business must apply.</span></p><br><br><br><p><span>To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of new technology.</span></p><br><br><br><p><span><strong><span>Knowledge &amp; Experience / Qualifications</span></strong></span></p><br><br><br><ul><li><span>Bachelor’s degree in business or related field desired</span></li><li><span>At least 10 years of relevant Management experience in financial services and/or contact centre operations is desirable</span></li><li><span>Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering</span></li><li><span>Operational Risk Management experience </span></li><li><span>Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence Customer Experience Focus and people focus.</span></li><li><span>A passion for delivering the overall operational balanced scorecard through engaged, empowered and well-trained colleagues</span></li><li><span>Excellent interpersonal, oral and written communication skills required.&nbsp; </span></li><li><span>Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills. </span></li><li><span>A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve</span></li><li><span>Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.</span></li><li><span>Problem solving and Decision making skills – PSDM with the ability to repond quickly and comminicate effective remedial plans if necessary.</span></li><li><span>Experience of coaching, mentoring, developing others and motivation skills</span></li></ul><ul><li><span>Computer literacy (word processing, spreadsheets and database applications)</span></li><li><span>Must be well organized, demonstrate initiative, and able to manage multiple projects.</span></li><li><span>Ability to adapt in a dynamic and fast-paced environment</span></li><li><span>Maintain document control and data integrity</span></li><li><span>Operational thinker with the ability to link local initiatives to global objectives and to work within a matrixed organization</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>About TaskUs:</b></span>TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.&nbsp;</p><br><br><p>The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.</p><br><br><p>It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.</p><br><br><p><span><b>What We Offer:</b></span>At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.</p><br><p><b>Facilities Manager</b></p><br><p><br>So what does a Facilities Manager really do? Think of yourself as someone who will lead the operations of TaskUs' properties and be our subject matter expert who provides guidance to the Facilities team as they strive to provide a world class environment that will allow our teammates to be their best at work. You are expected to provide thoughtful leadership guided by the TaskUs Core Values in running the site. The TaskUs brand shall be evident through the quality of service your team provides to anyone who walks into our locations - from maintaining cleanliness, ensuring everyone is safe, giving quality meals, and keeping the whole site in good working condition.</p><br><p>Do you have what it takes to become a Facilities Manager?</p><br><p><br><b>As a Facilities Manager, you will:</b><br>You must have the capability to inspire the people reporting directly to you. Must have the experience of leading a team for a minimum of 3 years with at least a minimum of 4 direct reports. You, as their lead, is expected to be their coach so that they understand and perform the world class standard of service that TaskUs aims to achieve, and are culturally aligned and will live the core values at all times.&nbsp;<br>The team you lead is responsible to care for the people onsite. You are expected to audit the site on a regular basis while engaging with teammates in order to understand their needs and make sure these are attended to. You are also expected to build a close relationship with your site leadership, in order to understand and address any high level issues or concerns and ensure that site operations run smoothly.<br>Must be willing to take ownership of end to end transactions of the housekeeping, safety and security, maintenance, food services, business continuity, and general site management. Must have a high level of accountability that he/she must share with the rest of the team and direct reports.&nbsp;</p><br><p><br>People Engagement<br>Able to work with a diverse group of people of different cultures and nationality.<br>Solicit constant feedback on the site and working conditions from the employees by implementing regular walkthroughs, focus group discussions, surveys, and attending site leadership forums, and provide timely resolution to concerns.&nbsp;<br>Formulate programs that will increase employee’s work efficiency and job satisfaction.<br>Customer oriented person but can call out anybody if needed.<br>Anticipate internal and external scenarios that can affect the company in terms of deadlines and impact to business. Ready for Plan A, B and C when necessary.&nbsp;<br>Anticipate changes on growth and expansion that are related to the company that can affect the Facilities Management in terms of service efficiency and delivery.<br>Able to build strong relationships with all external parties he/she will be working with, such as the property management and lessors of his/her site’s location, the local government units, other industry leaders etc.</p><br><p><br>Engineering Maintenance&nbsp;<br>Formulate and implement preventive maintenance programs for the site relative to Architectural, AC, Plumbing, Electrical and Electronics, and other engineering disciplines.<br>Be able to anticipate equipment failure through its life span, performance and historical records.<br>Be able to set up, recommend upgrade or replacement of an equipment prior to failure.<br>Knowledgeable on the industry’s best practices and latest technology, and use such knowledge in formulating the maintenance program for the site.<br>Well organized and keeps track of equipment health as well as schedule of Preventive Maintenance.<br>Has a pool of vendors for specialty work.<br>Well versed in utility management (Water &amp; Electricity). Able to identify efficiencies to manage consumption without compromising employee quality of life.<br>Can construct comprehensive engineering reports.</p><br><p><br>Construction Management<br>Must be able to vet vendors and keep relationships with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Be able to review, audit and recommend working drawings.<br>Provide technical specifications and review computations as necessary.<br>Well versed on the standards of Building, Electrical, Sanitary, Fire Code, and other engineering and government regulations.<br>Know-how on the permitting processes, and other government regulating bodies.<br>Well versed in construction methodologies, and able to anticipate problems during site build outs.<br>Ability to construct comprehensive technical reports.</p><br><p><br>Housekeeping and Office Upkeep<br>Take lead in implementing the site’s housekeeping program.<br>Accountable in the overall cleanliness and orderliness of the reception, operations area, offices and conference rooms, and restrooms.<br>Sets standards and expectations of cleanliness to the vendor. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.<br>Accountable in overall inventory management. Ensures that pantry and toiletry supplies are of ample quantity by setting reorder levels.&nbsp;<br>Leads RFP/bidding of vendors when necessary.</p><br><p><br>Safety and Security<br>Assists the Safety and Security Team in managing the physical security operations of the site.<br>Helps implement the safety program of the company in coordination with the Safety and Security Team.<br>Acts immediately to correct any unsafe act or hazards that pose risk to TaskUs employees<br>Assists government-authorized officials in the site inspection related to safety<br>Handles closure of the findings or recommendation from site inspection<br>Must be able to present safety and security procedures of TaskUs in relation to our safety and security standards and must pass through our Safety and Security Director.<br>Knows how to strategically position guards to ensure efficient enforcement of security.<br>Knows the strategic positioning of CCTV. Well versed in CCTV protocols.<br>Sets standards and expectations to the security force. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.<br>Leads RFP/bidding of vendors when necessary.</p><br><p><br>Financial Management<br>Must have proven knowledge of financial analysis and strategy, in which he/she can use in formulating programs that will contribute to the site’s operational efficiency.<br>In-depth knowledge of financial reporting standards related to Facilities management.<br>Analytical skills and attention to detail. Must have enough financial acumen to coach and guide the Facilities Officers in managing the site Opex and Capex spending.<br>Strong Excel skills.<br>Excellent ability to problem solve along with solid analytical skills, understanding of the business process, and systems optimization.<br>Comfortable interacting with all levels of management in multiple areas and discussing business financial strategies and insights.<br>Ability to review data and make relevant management decisions.</p><br><p><br><b>Required Qualifications:&nbsp;</b><br>At least 5 years experience in Facility management and/or Hospitality/Customer Experience, Cruise ships, Resorts, Hospitals, and the like in a management/leadership capacity.<br>Strong moral standards and professional ethics. Able to coach and make decisions based on the highest standards of integrity.<br>Mentoring capability and being able to make sound decisions with little to no supervision.<br>At least 7 years experience in property or facilities management.<br>BPO/Corporate or Hospitality experience is a plus factor.<br>Knowledgeable with PEZA, BOI, and general government licensing.<br>Ability to write reports, business correspondence, and procedure manuals.<br>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public through business presentations or townhalls.<br>Capable of giving best judgment on escalations and emergency situations. Able to analyze situations quickly to make the best decision.&nbsp;<br>High level of Emotional Intelligence and can keep up with changes and new directions. Quick on their feet and overall good decision maker.<br>High level of perseverance and passion.<br>Willing to work in a cyclical schedule.</p><br><p><br>Education / Certifications:<br>Bachelor’s Degree in Engineering and any related course<br>&nbsp;</p><br><p><b><span><b>How We Partner To Protect You: </b></span></b><span>TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.</span></p><br><p><br><b><b><span>DEI:</span></b></b> <span>In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to </span><i>opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.</i></p><br><p><span>We invite you to explore all TaskUs career opportunities and apply through the provided URL</span><b><u><span>https://www.taskus.com/careers/</span></u><span>.</span></b></p><br> </div>