Head Pastry Jobs in Egypt

Key Accountabilities:Supply Chain Planning:Develop and manage the overall supply chain plan based on production requirements, sales forecasts, and customer demand. Ensure alignment between Sales, Production, Procurement, Warehouse, and Logistics. Monitor supply and demand to avoid material shortages or excess inventory. Procurement & Supplier Management:Oversee the procurement of raw materials and components required for cable manufacturing. Manage supplier performance, lead times, quality, and cost. Develop and maintain strategic relationships with key suppliers. Ensure timely delivery of materials in accordance with production requirements. Inventory Management Optimise inventory levels while ensuring uninterrupted production. Establish inventory targets, reorder levels, and safety stock requirements. Monitor slow-moving, obsolete, and excess inventory and develop action plans. Production Material Availability Ensure the availability of all required materials for production according to the manufacturing plan. Coordinate with the Production and Planning teams to resolve material shortages and supply constraints. Minimise production downtime caused by material shortages. Logistics & Warehousing Oversee inbound and outbound logistics activities. Ensure efficient warehouse operations, material handling, storage, and inventory accuracy. Optimise transportation costs and delivery lead times. Cost Optimization Identify opportunities to reduce procurement, logistics, warehousing, and inventory costs. Support negotiations with suppliers and logistics providers. Drive continuous improvement initiatives across the supply chain. Performance Management Define and monitor supply chain KPIs such as OTIF, inventory turnover, forecast accuracy, supplier on-time delivery, material availability, and supply chain cost. Analyse performance gaps and implement corrective actions. Cross-Functional Coordination Work closely with Sales, Production, Quality, Finance, Engineering, and Maintenance to ensure smooth supply chain operations. Participate in S&OP / demand and supply planning processes. Risk Management & Business Continuity Identify potential supply chain risks related to suppliers, materials, logistics, and market conditions. Develop alternative sourcing and contingency plans for critical materials. Team Leadership Lead, develop, and evaluate the supply chain team. Establish clear objectives and ensure effective execution of supply chain activities.<br>Qualifications & Education:Education: B. Sc. in Supply Chain, Engineering, Business Administration, or any related field Experience: 10+ years of experience Skills: Microsoft Office (Advanced Excel, Power Point, Word, Outlook), ERP, Supply Chain Management, Procurement, Inventory Management, Demand Forecasting, Vendor Management, Logistics Operations, Strategic Sourcing, Network Rollout Support, Cost Optimisation, Project Management

About Zeal Group<br><br>Zeal Group is an award-winning Fin Tech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe ????<br><br>Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus ????<br><br>We are a product and people focused company who are passionate about growth, innovative technology, and collaboration ????????<br><br>Requirements<br><br><br>What you will do on a day to day basis<br><br>Maintain customer experience through team member interaction and products presentation Develop and train retail sales team members by conducting daily sales observations, weekly reports and meetings Execution of company standard sales process and procedure Mentor and train sub-ordinates to become top performers and product experts in order to sell Zeal's online trading platform. Supervise actions of Account Executives within his/her department Follow up on CRM records and make sure it is always updated Maintain knowledge of new products, offerings, and company promotions targeting the retail segment. Ensure sales team is meeting call numbers and KPI's on daily, monthly, quarterly basis Demonstrate teamwork by assisting and cooperating with co-workers as needed Communicate effectively Maintain confidentiality of company and all customer records Represent company in areas of public relations like expos, company events, etc Achieve needed results and a high level of sales performance Assist CS team in maintaining KYC documentation Oversee and ensure compliance of all sub-ordinates Conduct Quality Assurance call reviews in a timely manner to better coach the team Recommend new products and services and/or procedural adjustments based on customer needs and market changes. Ensure sales team is achieving sales targets including:No. of Accounts (Lead to Account) No. of Funded Accounts (FTD) Gross Deposits. Client Satisfaction No. of daily calls Quality of calls. <br><br><br>What We Expect From You<br><br>B. Sc. Degree from any discipline Work Experience Requirement: 5 year of experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in sales Department 3 years of proven record experience in a leadership position managing sales team Professional Key Knowledge Area Requirement: Basic Financial markets knowledge Strong interest in financial markets including FX, Stocks, and Commodities. Skills & Competencies Selling Skills Communication skills Customer orientation Learning flexibility

SIAC Holding is a diversified group of integrated and specialized companies operating across construction, real estate development, building materials, facilities management, and investment. The Group is structured to oversee and coordinate its activities in key business areas, ensuring alignment with strategic priorities and growth objectives. SIAC Holding focuses on delivering high-quality projects and services across its core sectors, leveraging synergies between its business units. The organization offers a dynamic environment for professionals who seek to contribute to complex, large-scale initiatives in the broader construction and development ecosystem.<br>Responsibilities Lead the annual budgeting process and periodic forecasting cycles across the Group and its subsidiaries. Develop and maintain financial models to support strategic planning, business cases, and investment decisions. Prepare consolidated management reports, variance analysis, and KPI dashboards for the Group CFO and executive leadership. Partner with subsidiary leaders to analyze financial performance and identify opportunities for cost optimization and revenue growth. Conduct scenario planning and sensitivity analysis to support strategic and investment decision-making. Monitor actual performance against budget and forecast, highlighting risks, opportunities, and recommended corrective actions. Support the development and enhancement of FP&A systems, reporting tools, and process automation. Provide financial insights, analysis, and recommendations to support Board and management presentations. Coordinate with subsidiary finance teams to ensure consistency, accuracy, and timeliness of financial planning data across the Group. Ensure compliance with Group financial policies, reporting standards, and internal controls.<br>Qualifications Strong Financial Planning and Finance skills, with a minimum of 8 years of experience managing budgeting, forecasting, and financial performance for complex organizations. Advanced Analytical Skills, including the ability to interpret financial data, identify trends, and translate findings into actionable recommendations. Proficiency in Financial Modeling, including scenario analysis and sensitivity testing to support strategic and operational decision-making. Demonstrated expertise in Budgeting & Forecasting, with a track record of building and maintaining comprehensive financial plans. Bachelor’s degree in Finance, Accounting, Economics, or a related field; professional certifications (e.g., CFA, CPA) are an advantage. Experience in construction, development, or related industries is beneficial, with familiarity in project-based financial analysis. Strong communication and presentation skills, with the ability to work collaboratively across functions and levels. Proficiency in Excel and financial planning tools; experience with SAP or enterprise reporting systems is preferred.

Develop, embed, maintain and implement IT Risk Management framework, policies and procedures for EBC. Performing risk assessments on IT systems and solutions, identifying and assessing potential IT risks and vulnerabilities, monitor emerging threats, and collaborate with cross-functional teams to implement effective risk management measures. Transform the risk assessment exercise into recommended strategies for risk mitigation and action points, follow up with the concerned owners. Prepare and present risk management reports to different stakeholders. Educate staff on IT risk management practices by deliver Risk awareness for EBC staff. Oversee the incidents and incident response process related to IT systems and services to ensure identifying of the Root cause and implementing the required controls. Develop the Key risk indicators to monitor potential threats that may lead to business disruption, financial, compliance and reputational impact achieving the company objectives. Reviewing new contracts or internal policies and procedures related to technical scope. Assess the IT related changes to ensure that IT risks are managed appropriately and minimizing the impact that could affect IT systems and services. Maintain IT risk register and events log and control assessments. Continuously improving and updating the IT risk management practices, and controls monitoring. Serve as a subject matter expert to technology teams for IT risk management requirements. <br><br>Requirements<br><br> Bachelor's degree in computer science or Electronics & Communication Engineering or technology-related field or equivalent certification & experience related to IT Risks. Minimum 10 years of demonstrated technical & functional experience in Risk Management, IT Risk management and information Technology field in banking sector or fintech or consultancy firms. Required Licensed or certifications: One or more of the following CISA, CRISC, ISO 31000, ISACA IT Risk Fundamentals or similar certifications strongly preferred. Working knowledge in two or more of the following IT and risk domains: infrastructure, SDLC, service management, data protection, privacy, IT risk management, third-party risk management. Working knowledge of emerging IT risks and risk-intelligent adoption of new and existing technologies. Ability to multi-task, prioritize work and work independently. Good communication and presentation skills. Ability and willingness to learn new subject areas. Ability to work within a fast-paced environment. Excellent analysis skills. Project management skills is plus.

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSETo ensure effective business unit compliance by proactively communicating with customers to clarify requirements, collect and validate documentation, support regulatory obligations, and facilitate timely resolution of customer inquiries in line with internal policies and regulatory standards.<br>JOB DUTIES AND RESPONSIBILITIES1- Proactively contact customers via phone, email, or other approved channels to: Request additional information or documentation, Clarify details related to their submissions, applications, or requests.2- Review customer-provided documents for accuracy, completeness, and compliance with required standards.3- Collaborate with internal departments (e.g., Compliance, Operations, Customer Support) to resolve issues or clarify requirements.4- Maintain accurate and detailed records of all customer interactions and documentation received.5- Ensure timely follow-up to keep processes moving efficiently.6- Handle sensitive information with discretion and adhere to data privacy and protection policies.7- Identify recurring customer pain points and escalate as appropriate for process improvements.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEExcellent communication skills, both written and verbal. Good command of English, both written and spoken. Strong attention to detail and ability to review documents for completeness and accuracy. Good organizational and time management skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer service experience preferred; experience in FCC (AML, Sanction, KYC). Familiarity with CRM systems or document management tools is an advantage. Analytical and problem-solving skills - Expert. Collaboration & team skills; with a focus on cross-group collaboration - Expert. Data driven decision making - Expert.<br>Qualifications and Education Work Experience<br><br>Bachelor’s degree in business, Finance, Law, or a related field. Minimum of 5+ years’ experience in Compliance, Customer Due Diligence, Customer service, or a related banking/financial services role.

Job Description<br><br>Purpose of Role:<br><br>Lead and expand government-facing business development in Egypt, targeting outsourced technology and citizen-services contracts — particularly visa processing, passport/ID issuance, consular and attestation services — by building and sustaining relationships within Egyptian government bodies, most critically the Ministry of Foreign Affairs (MOFA) and Ministry of Interior.<br><br>Key Responsibilities:<br><br>Identify, pursue, and close new government partnership and outsourcing opportunities across Egyptian ministries and agencies Own the full deal lifecycle: opportunity mapping, RFP/tender response, commercial negotiation, and contract closure Build and maintain senior-level relationships with MOFA, Ministry of Interior, and adjacent regulatory/security bodies Position the company's technology and digital services capability (e.g., document processing platforms, biometric capture, e-visa/e-passport systems, data security compliance) as a credible government partner Navigate Egypt's public procurement, security clearance, and data sovereignty requirements Collaborate with legal, compliance, and technical delivery teams to structure bankable, compliant proposals Represent the company at government forums, embassy events, and industry conferences in Egypt<br><br>Requirements<br><br>Experience:<br><br>12-15+ years in business development / commercial leadership, with at least 5 years at GM or senior director level Proven track record originating and closing large-scale contracts with the Egyptian government — specifically MOFA and/or Ministry of Interior Background in technology, IT services, or digital government/e-governance solutions (software, systems integration, digital identity, biometrics, or BPO/outsourcing for public sector) Experience navigating Egyptian public tender processes, security vetting, and government procurement cycles<br><br>Relationships & Network:<br><br>Active, current relationships with decision-makers inside MOFA and/or Ministry of Interior (not lapsed or historic contacts) Familiarity with Egypt's broader public sector digital transformation agenda and key stakeholders (e.g., Ministry of Communications and Information Technology, ministries running national ID/e-services programs)<br><br>Skills:<br><br>Government relations and public-sector deal structuring Consultative/enterprise sales for technology or managed-services contracts Fluent Arabic and English (essential — contract and relationship work will be in both) Strong grasp of data protection, cybersecurity, and sovereignty requirements relevant to government IT contracts<br><br>Profile Fit:<br><br>Egyptian national or long-term Cairo-based executive with established local standing preferred Comfortable operating in a matrixed regional structure, reporting into a Middle East & Africa BD leadership function High integrity and discretion given the sensitivity of government/security-adjacent engagements

Ready to build a real career in sales — fully remote — while helping children and teens gain future-proof skills?<br>Join Kodland, a global online school where children and teenagers aged 5–17 learn coding, develop digital confidence, and build skills for the future. Kodland is officially STEM.org Accredited™, a globally recognized quality mark in STEM education. We are growing our Arabic-speaking markets, which means more opportunity, faster growth, and real ownership for the people who join early.<br>???? What You’ll DoDeliver 60-minute online trial lessons via Zoom for children and their parents Build a friendly connection with families and understand their goals Present Kodland’s programs and guide families to the right course choice Answer questions and handle objections calmly and professionally Convert interested families into enrollments through consultative conversations Work with a clear structure, practical training, and ongoing support from day one<br>✅ What We’re Looking For Strong communication skills and confidence on video calls Sales experience is a plus, but not required — we train you Arabic speaker with English level B2+Technical readiness: PC/laptop, webcam, headset or microphone, and stable internet Availability during evening hours, as most lessons happen after school/work hours Ability to work at least 25 hours per week, including one weekend day You’ll be able to manage your own weekly schedule, but availability from 16:00 Egypt time is important because this is when most families are available.<br>???? Why You’ll Love Working With Kodland Fully remote — work from anywhere Flexible schedule — great for students and early-career professionals Fast career growth — new market expansion creates quick promotion paths for strong performers Detailed onboarding and practical training — you’ll know exactly what to do on calls International team — work with colleagues across multiple countries Meaningful product — help children build real digital skills for the future96% of parents are satisfied with our programs<br>???? Compensation This is a performance-based role with strong earning potential. Team members who work around 25–30 hours per week usually earn approximately $400–$600 per month, while top performers can earn around $900+ per month. The full commission and bonus structure will be explained clearly during the interview.<br>???? Apply Now Click Apply on Linked In to show your interest.

Company Description Upwyde Developments is a leading innovator in the Egyptian real estate market, focused on delivering a distinctive experience for investors and buyers. The company is built on 40 years of combined expertise from six major industry leaders, bringing deep market knowledge to every project. Upwyde specializes in exclusively branded commercial, administrative, and residential developments that offer a differentiated experience. The organization aims to set new standards in quality, design, and customer service, making it an attractive environment for professionals seeking growth in real estate. Team members join a company committed to continuous improvement and long-term value creation.<br>Role Description The Executive Assistant role at Upwyde Developments is a full-time, on-site position based in New Cairo. The Executive Assistant will provide comprehensive executive administrative support, including managing calendars, scheduling meetings, organizing travel, and preparing expense reports. This role will handle correspondence, draft and format documents, presentations, and reports, and ensure timely follow-up on action items. The Executive Assistant will coordinate internal and external meetings, support executive-level initiatives, maintain organized filing and record systems, and handle confidential information with discretion. The position involves daily interaction with internal teams and external stakeholders, helping to streamline communication and optimize the executive’s time.<br>Qualifications<br> Strong Executive Administrative Assistance and Executive Support skills, including calendar management, meeting coordination, and travel arrangements. Proficiency in Administrative Assistance tasks such as document preparation, data entry, filing, and office organization. Experience preparing and tracking Expense Reports with attention to detail and accuracy. Excellent Communication skills, both written and verbal, with the ability to interact professionally at all levels. High level of discretion, integrity, and professionalism when handling sensitive and confidential information. Advanced proficiency in MS Office (Word, Excel, Power Point, Outlook) and comfort with digital collaboration tools. Strong organizational and time-management abilities, with capacity to prioritize and manage multiple tasks in a fast-paced environment. Relevant bachelor’s degree or equivalent professional experience in administration, business, or a related field. Previous experience as an Executive Assistant or in a similar role, ideally within real estate, construction, or a corporate environment. Fluency in English; proficiency in Arabic is an advantage.

We're a Service Now Elite Partner delivering across Canada, Saudi Arabia and Egypt. Our Egypt practice is scaling, and we're building the delivery team behind it. That means genuine ownership from day one, senior Service Now people around you, and room to grow into more as we do.<br>The role You'll own Service Now implementations end to end for our Egypt and KSA clients. Not supporting a PM. Not running the process side while someone else carries delivery. You'll be the person accountable when the project lands, and the person clients call when it doesn't. Day to day that looks like:Owning delivery from scoping through go-live and into hypercare Running project governance — plans, RAID, steering, status that people actually read Managing the client relationship directly, including the difficult conversations Coordinating architects, developers and BAs across engagements Managing scope and change control so projects stay profitable Helping shape how we deliver as the Egypt practice grows<br>What we're looking for5+ years managing IT projects, with genuine Service Now implementation ownership. You've been the accountable PM on Service Now projects, not the BA, product owner or transition lead alongside one. Breadth across Service Now modules. ITSM is the baseline. ITOM, CSM, HRSD, SPM or ITAM exposure matters. Client-facing confidence. You can hold a steering committee, push back on scope, and keep a relationship intact while doing it. Arabic and English fluency. Some of our delivery is Arabic-first. PMP, PRINCE2, or SAFe — useful, not a dealbreaker if the delivery record is strong. Based in Cairo or able to work Cairo hours on a hybrid pattern.<br>Nice to have Service Now CSA or CIS certification Experience delivering for banking, telecom or public sector clients Prior work with a Service Now partner rather than in-house only Comfort with occasional travel to KSA<br>What you get End-to-end ownership from day one, not a piece of someone else's project A practice you help build rather than inherit Exposure across Egypt and KSA engagements Elite Partner delivery standards and the certification support that comes with it Hybrid working, Cairo-based

Company Description Max AB is the fastest-growing B2B business in the retail industry in Egypt. Established in 2018 as an E-commerce platform allowing local underserved merchants and mom-and-pop shops in Egypt and Morocco to grow, increase their revenues, and enhance their own quality of life. Max AB strives to empower retailers who want to maximize their revenues. In addition to its e-commerce services, Max AB introduced Max AB Cash in 2021. Max AB Cash is a fintech service that enables local merchants to accept payments for various services that their end customers may require. This feature allows retailers to offer a more comprehensive shopping experience to their customers by facilitating secure and convenient payment transactions. Driven by our merchant-obsessed mindset and our sense of social responsibility, we are working our way to achieving sustainable development goals while creating a socially responsible business that makes the world a better place where everyone can be included.<br>Role Overview :<br>To serve as the commercial owner for a specific technology category, driving sustainable growththrough strategic assortment planning, data-driven pricing, and lifecycle management. The roleensures that the category remains competitive, profitable, and aligned with evolving market trendswhile maintaining optimal stock health.<br>What You’ll Do :Financial Ownership: Manage category revenue and profitability end-to-end, ensuring all financial targets and margin requirements are met. Commercial Strategy: Manage pricing strategies and promotional calendars to drive volume and market share without compromising brand value. Performance Analytics: Project and measure category sales and KPIs. Regularly share performance insights with cross-departmental groups to align on growth opportunities and operational improvements. Inventory & Forecasting: Work closely with supply and demand teams to create accurate forecasts for new product volumes and ensure consistent product availability. Marketing Collaboration: Partner with marketing teams to provide technical and commercial insights for new product launch campaigns and ongoing category promotion. Market Intelligence: Tap into industry research and tech trends, testing competitive products and gathering field insights to shape high-level decision-making.<br>What We’re Looking For: Experience: 5+ years in Category Management or Procurement . Analytical Prowess: Ability to translate complex data sets into actionable commercial strategies and clear sales forecasts. Negotiation Skills: Proven track record of managing vendor relationships and negotiating favorable

Company Description Raqmeyat is an IT solutions company with over 20 years of experience, focused on helping organizations achieve business continuity and sustained growth through practical, cost-effective, and customized technology solutions. With headquarters in Cairo, Riyadh, and Dubai, the company serves diverse industries and business environments across the Middle East and Africa. Raqmeyat’s portfolio includes Microsoft services, Odoo implementations, cloud computing, cybersecurity, data center and networking, web development solutions, and managed services with defined SLAs. The company is known for certified experts who tailor consultations and implementations to each client’s needs and policies, and for being a reliable partner when unexpected challenges arise. Interested individuals can learn more or reach out through the contact form at https://ritsol.com/contact-us/.<br>Role Description The Student role at Raqmeyat is a full-time, on-site position based in Giza. The individual will support IT teams in daily operations, including assisting with documentation, basic configuration tasks, and follow-up on ongoing projects under supervision. The role involves learning and applying fundamentals of IT solutions such as cloud services, cybersecurity, and web technologies, while shadowing experienced professionals across different departments. The student will participate in meetings, help prepare reports and presentations, and contribute to internal knowledge-sharing activities. This position is designed to provide practical exposure to real-world IT environments, helping the student build technical and professional skills within a structured, supportive setting.<br>Qualifications<br> Foundational knowledge in IT concepts such as networking, operating systems, and databases, with strong interest in areas like cloud computing, cybersecurity, and web development. Currently enrolled in or recently graduated from a relevant program (e.g., Computer Science, Information Technology, Engineering, or related field). Ability to learn quickly, follow technical instructions, and apply new knowledge to practical tasks. Strong analytical and problem-solving skills with attention to detail in documentation and task execution. Effective communication and collaboration skills, with the ability to work respectfully in diverse teams. Basic proficiency with productivity tools (e.g., Microsoft Office or equivalents) and comfort using online collaboration platforms. Demonstrated interest in the IT industry in the Middle East and Africa region; prior internships, projects, or coursework related to enterprise IT solutions are a plus.

Position Title: External Sales Engineer (Senior/Managerial Level) Location: Heliopolis, Cairo (Obour Buildings – Salah Salem Road) Company: Regency Gate S. A. E – Authorized Distributor of WILO Employment Type: Full-Time | On-Site<br><br>Position Summary Regency Gate S. A. E, an Authorized Distributor of WILO in Egypt, is expanding its commercial team and is currently seeking high-performing Senior or Managerial-Level Sales Engineers to join our business development department. This is more than a sales position — it is a long-term opportunity for individuals who are ready to take ownership of results and become strategic partners in our company’s growth.<br><br>Key Responsibilities Develop and maintain strong relationships with contractors, consultants, and developers. Identify and qualify business opportunities within target industries and regions. Present and promote WILO’s premium product line to clients through meetings, calls, and presentations. Understand client requirements and propose suitable technical and commercial solutions. Prepare and follow up on project-based proposals and packages. Meet or exceed sales targets, ensuring consistent pipeline development. Provide post-sales support to ensure customer satisfaction and loyalty. Report regularly on market activity, opportunities, and client feedback.<br><br>Candidate Profile Education & Experience:Bachelor's degree in Mechanical, Mechatronics, or Power Engineering.1 to 5+ years of experience in technical or project-based sales, preferably in MEP, construction, or pump systems. Valid driver’s license and ownership of a car is required. Core Skills:Strong communication, presentation, and interpersonal skills. Solid negotiation and commercial acumen. Self-motivated, target-driven, and able to work independently. Strong command of Microsoft Office tools and CRM platforms. Excellent organizational and follow-up skills. Personal Attributes:Professional demeanor and leadership presence. Customer-focused with a strong service mindset. Resilient, adaptable, and results-oriented.<br><br>Interview Requirements Shortlisted candidates will be asked to:Present a clear personal mission and vision for 1, 3, and 5 years. Review and understand WILO’s product portfolio: https://wilo.com/eg/en/Interview Attire: Formal business suit Interview Activity: Prepare to present and sell a selected WILO product during the session.<br><br>Application Instructions To apply, please complete the recruitment form at: http://regencygate.com/recruitment-form For inquiries, contact: Whats App: 010000060515 Email: hr@regencygate.com

Own the customer experience strategy, roadmap and delivery for the active ecommerce partners - so every end user interaction with the partners' online platform, is responsive, convenient and up to expectations. Fuelling tech roadmap pipeline via customers' feedback and ecom internal functions business requirements aiming for better experience, more GMV and lower costs<br><br>Leverage scale of active partners to develop collabs and deals across marketing automation, CRM & other tools for the benefit of both RTG & partners<br><br>Active participation in building solid CX plans with Ventures Director to activate new potential prospects<br><br>Outcomes & Scorecard<br><br>Success in this role is measured by Active Partners'Tech Roadmap adherence Data reliability and accuracy Platform Conversion rate CSAT sustained at ≥90%NPS improved quarter over quarter against each account baseline Refunds and disputes resolved within partners' policy and SLA, with zero aging cases<br><br>Core Responsibilities (Prioritized & Outcome-Oriented)<br><br>Deliver the signed off tech roadmap for every managed partner account Own the data based to enable all Ecom segments take fast and correct decisions Setting standards across every managed partner account Lead, coach, and direct the service team to meet response, resolution, and quality standards Own escalation and complaint management so issues are fully resolved and do not recur Turn feedback and contact data into root-cause fixes with Commercial, Operations, technology and the Partner<br><br>Scope & Authority<br><br>Own (Core Focus)<br><br>Active Partners' Product Management; Website usability, content clarity, and checkout experience. Owning Tech Roadmap, Data Analytics, product listing, Promo rules setup Customer Service Operations; Shipping methods, time slots, orders capacity distribution, reordering, etc Customer Service; Escalation and complaint resolution within client-approved policy and Voice-of-customer reporting to clients and internal functions across all channels (chat, phone, email, social, Whats App)<br><br>Influence (Secondary / Support)<br><br>Delivery promise time End user cancellation, rejections, and exchange policy design Customer Acquisition strategy<br><br>Not Responsible For<br><br>Pricing, promotions, assortment, or margin decisions Fulfillment, warehousing, or courier performance Digital Marketing<br><br>Requirements<br><br>Ideal Profile<br><br>Bachelor's degree in Computer Science or Business, with 8+ years of overall business experience and 3-4 years in of Ecommerce Product Management Ability to work under pressure Familiar with Ecom analytics tools such as GA4Takes decisions based on data Experience in handling & delivering service for multiple brands or accounts, adapting tone Data-literate and hands-on with CRM / ticketing tools (Zendesk, Freshdesk, or similar)

Summary of Duties:Responsible for managing and implementing the cybersecurity assurance programme. including vulnerability management, application security testing, penetration testing, and security compliance monitoring to protect enterprise systems and applications from security threats. Manage vulnerability management programme using Scanners for comprehensive vulnerability scanning, assessment, remediation tracking, and reporting ensuring effective vulnerability management across the enterprise. Manage and oversee FIM, DAM and firewall assurance operations, coordinating teams, tracking remediation, and ensuring timely closure of identified security gaps. Lead application security testing (SAST) , dynamic application security testing (DAST), software composition analysis (SCA), and secure coding practices ensuring secure application development. Oversee ATM security programme for ATMs including vulnerability assessment, penetration testing, security hardening, and compliance monitoring ensuring ATM security resilience. Coordinate security compliance monitoring including baseline compliance scanning for security baselines, configuration compliance, and regulatory compliance with automated scanning and compliance reporting. Lead IT Security assessment practice for multiple technologies including WAF, NGFW, IPS, ISE, Device Control, MFA, Web Proxy, Mail Proxy, EDR, Application Control, Sandbox, Routers, Switches, SD-WAN .. etc to Validate control effectiveness through configuration reviews, threat-based testing, rule analysis, logging verification, and use-case validation as per standards and industry best practice. Integrate security into Dev Sec Ops pipeline including automated security testing (SAST, DAST, SCA), security gates, and pipeline automation ensuring secure CI/CD. Develop security assurance reports and metrics, prepare evidence for audits, and ensure audit readiness.<br>Minimum Qualifications BSC in Communication Engineering or computer science CISSP (Certified Information Systems Security Professional) certificate is preferred. CEH (Certified Ethical Hacking) or OSCP preferred GIAC certifications (GWAPT, GPEN) preferred Master's degree in Information Security or related field preferred<br>Minimum Experience:8+ Years of IT & Information Security experience with demonstrated leadership in vulnerability management, application security, and security assurance programmes<br>Job Specific Skills Vulnerability Management experience with enterprise tools (Tenable, Nessus, Qualys) Application Security Testing (SAST, DAST, SCA) experience with Fortify and similar tools Penetration testing methodologies and frameworks (OWASP, PTES) Security compliance monitoring and baseline management Dev Sec Ops integration and CI/CD security Network security (Firewalls, IPS, WAF) management Security reporting and metrics development Audit evidence preparation and regulatory compliance (CBE, PCI, ISO 27001) Banking environment experience Risk Management Strategic planning and programme management Team leadership and mentoring Stakeholder management at executive level

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Summary:Key Tasks and Responsibilities:<br>Holds accountability for the Quality of solutions provided to Customer Acts as the customers' primary point of contact and an escalation point Has awareness of overall and service management profitability of their customers Proactively identify existing Customer needs, and opportunities and grow the customer relation Work with the account team to sell client products and services Create and manage Service Improvement Plans triggered by:Quality Connect Survey (related to any and all functional areas) Customer Complaint (including those related to customer invoices Proactive Action (identified proactively by the CSM) Ensure customers complains are managed and resolved in a timely manner Prepares periodic customer service reviews Handles non-commercial customer queries and complex customer service issues Proactively inform customer and end-users in advance of any anticipated service interruptions Provides capacity analysis, forecasts and recommendations Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers Handles change requests, tracking of change implementation, change reporting and change billing. Responsible for data integrity of customer information in all systems/tools Provides customer with up-to-date technical documentation, including the Customer Operations Guide Ensures all technical documentations are posted and updated Provides a support role to the management team in coaching and mentoring of CSM colleagues Assists in bids and customer presentations for new logos during RFP and contract renewal Spot and manage Service Management revenue opportunities on new business Develop and conduct induction training Lead team knowledge database building and maintainability Actively participate in interviews for CSM and CSALead the knowledge ramp-up activities for junior members

About Zeal Group<br><br>Zeal Group is an award-winning Fin Tech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe ????<br><br>Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus ????<br><br>We are a product and people focused company who are passionate about growth, innovative technology, and collaboration ????????<br><br>Requirements<br><br><br>What you will do on a day to day basis<br><br>Maintain customer experience through team member interaction and products presentation Develop and train retail sales team members by conducting daily sales observations, weekly reports and meetings Execution of company standard sales process and procedure Mentor and train sub-ordinates to become top performers and product experts in order to sell Zeal's online trading platform. Supervise actions of Account Executives within his/her department Follow up on CRM records and make sure it is always updated Maintain knowledge of new products, offerings, and company promotions targeting the retail segment. Ensure sales team is meeting call numbers and KPI's on daily, monthly, quarterly basis Demonstrate teamwork by assisting and cooperating with co-workers as needed Communicate effectively Maintain confidentiality of company and all customer records Represent company in areas of public relations like expos, company events, etc Achieve needed results and a high level of sales performance Assist CS team in maintaining KYC documentation Oversee and ensure compliance of all sub-ordinates Conduct Quality Assurance call reviews in a timely manner to better coach the team Recommend new products and services and/or procedural adjustments based on customer needs and market changes. Ensure sales team is achieving sales targets including:No. of Accounts (Lead to Account) No. of Funded Accounts (FTD) Gross Deposits. Client Satisfaction No. of daily calls Quality of calls. <br><br><br>What We Expect From You<br><br>B. Sc. Degree from any discipline Work Experience Requirement: 5 year of experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in sales Department 3 years of proven record experience in a leadership position managing sales team Professional Key Knowledge Area Requirement: Basic Financial markets knowledge Strong interest in financial markets including FX, Stocks, and Commodities. Skills & Competencies Selling Skills Communication skills Customer orientation Learning flexibility

Responsibilities<br>Strategic Sourcing & Procurement: Lead purchasing across all F&B and Entertainment concepts (food, beverage, packaging, uniforms, operating supplies). Develop a 12-month forward procurement plan, manage vendor master lists, and secure alternative suppliers for high-risk, critical items. SOPs, Policies & Systems: Design the supply chain organizational structure. Draft and implement the Supply Chain Policy Manual and SOPs (sourcing, inventory, receiving). Establish internal/external SLAs and create an ERP roadmap with standardized SKU coding. Vendor Management & Compliance: Build a centralized vendor database. Ensure all food suppliers are whitelist-approved and ISO/HACCP certified. Negotiate structured supplier agreements covering delivery, volume pricing, and payment terms while conducting routine performance audits. Cost Control & Budget Discipline: Maintain spend within approved budgets. Implement strict cost control workflows, including three-quote thresholds, PO-to-invoice validation, and GRN matching with Finance. Propose aggressive cost-saving and bulk-purchasing strategies. Inventory & Risk Management: Plan purchasing based on outlet consumption and central kitchen forecasts to maintain optimal buffer stocks and eliminate stockouts. Mitigate risk by tracking import delays, currency impacts, and maintaining an emergency vendor list. Pre-Opening Setup & Scalability: Lead supply chain setup for new restaurant openings and entertainment venues. Advise on warehousing, logistics, and distribution models built to support a rapidly growing multi-concept portfolio. Reporting & Collaboration: Deliver comprehensive quarterly supply chain performance reports (spend analysis, savings, KPIs). Partner closely with Operations, Central Kitchen, and Finance teams to align supply readiness with operational timelines.<br>Qualifications<br>Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Hospitality Management or a related field; equivalent industry experience may be considered. Minimum 5-7 years of experience in food & beverage procurement, supply chain, purchasing, logistics or vendor management. Fine dining purchasing, sourcing or supply chain experience is required, due to the quality, freshness and specialty supplier standards of the role. Experience managing procurement and supply chain across multiple restaurants, outlets, central kitchen operations or hospitality sites is strongly preferred. Pre-opening supply chain setup experience is strongly preferred, including supplier onboarding, approved lists, product specifications and purchasing flows. Demonstrated experience negotiating supplier contracts, managing food cost, controlling inventory budgets and building procurement systems across multiple locations. Track record of developing sourcing standards, SOPs, policy manuals, supplier systems or procurement playbooks.

About us :-<br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system<br><br>Job Duties:- <br><br> Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;<br><br><br><br><br>set and deliver weekly targets.<br><br><br> Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips Manage COD delivery execution and reduce failed and fake delivery attempts Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,<br><br><br><br><br>sustainable range.<br><br>Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.<br><br>Backlog & Aging Control<br><br><br> Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when<br><br><br><br><br>demand spikes.<br><br><br> Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels Enforce exception-handling, scanning, and dispatch discipline across all hubs Own cost-per-package for the area; manage courier contract rates and right-size structural<br><br><br><br><br>capacity.<br><br><br> Lead, coach, and develop hub leads and supervisors; build a performance-driven culture Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-<br><br><br><br><br>functional issues and protect merchant experience.<br><br><br> Produce clear, data-driven weekly performance reviews for leadership<br><br><br><br><br>Job Requirements:- <br><br>Bachelor's degree in Business, Logistics, Engineering, or a related field 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams Strong data literacy — confident with Excel, dashboards, and operational metrics Proven fleet / courier management and capacity-planning experience Strong problem-solving and root-cause analysis skills Fluent Arabic; good written and spoken English Based in Greater Cairo and able to travel across assigned hubs<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Zeal Group<br><br>Zeal Group is an award-winning Fin Tech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe ????<br><br>Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus ????<br><br>We are a product and people focused company who are passionate about growth, innovative technology, and collaboration ????????<br><br>Requirements<br><br><br>What you will do on a day to day basis<br><br>Maintain customer experience through team member interaction and products presentation Develop and train retail sales team members by conducting daily sales observations, weekly reports and meetings Execution of company standard sales process and procedure Mentor and train sub-ordinates to become top performers and product experts in order to sell Zeal's online trading platform. Supervise actions of Account Executives within his/her department Follow up on CRM records and make sure it is always updated Maintain knowledge of new products, offerings, and company promotions targeting the retail segment. Ensure sales team is meeting call numbers and KPI's on daily, monthly, quarterly basis Demonstrate teamwork by assisting and cooperating with co-workers as needed Communicate effectively Maintain confidentiality of company and all customer records Represent company in areas of public relations like expos, company events, etc Achieve needed results and a high level of sales performance Assist CS team in maintaining KYC documentation Oversee and ensure compliance of all sub-ordinates Conduct Quality Assurance call reviews in a timely manner to better coach the team Recommend new products and services and/or procedural adjustments based on customer needs and market changes. Ensure sales team is achieving sales targets including:No. of Accounts (Lead to Account) No. of Funded Accounts (FTD) Gross Deposits. Client Satisfaction No. of daily calls Quality of calls. <br><br><br>What We Expect From You<br><br>B. Sc. Degree from any discipline Work Experience Requirement: 5 year of experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in sales Department 3 years of proven record experience in a leadership position managing sales team Professional Key Knowledge Area Requirement: Basic Financial markets knowledge Strong interest in financial markets including FX, Stocks, and Commodities. Skills & Competencies Selling Skills Communication skills Customer orientation Learning flexibility

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role Summary<br><br>Responsible for directly managing and supporting the Accounting team throughout the region. Managing and performing all company related accounting activities, managing financials and processing payments to suppliers.<br><br>What’s On Your Plate?<br><br> Ensure month-end closing to include reconciling accounts payable trial balance in order to ensure correctness and accuracy Oversee consolidation of monthly / financial year closing and assist the Sr. Director Finance in the preparation of annual report using IFRS standards Prepare and review all accounts payable financial reports and data in a timely and accurate manner Maintain the billing system by preparing bills and invoices, specifying the terms and conditions for the payment, payment due date, amount, method of payment and due balance Reconcile the account receivables to ensure that all payments are accounted properly on weekly, monthly and yearly basis Generate financial statements and reports detailing paid and unpaid invoices, bank deposit records, reports of active accounts, Age analysis, status of the accounts and collection on weekly, monthly, quarterly or annually basis using IFRS standards Maintain general ledger accounts and prepare journal entries for accruals and variances Ensure transactions posted to GL comply with IFRS standards Prepare financial statement (balance sheet, income statement, cash flow, change of equity) Manages the team to ensure that work is properly allocated and completed in a timely and accurate manner Monitor, guide and manage the team, provide them guidance to coach, motivate, and lead them to use optimum performance Handles communication with the team, live meetings, email correspondence, reporting etc Assign and monitor the tasks to complete appropriate work assignments Produce metrics which provide visibility on the progress of work assignments and team performance<br><br>Qualifications<br><br>What Did We Order?<br><br> Bachelor’s Degree within Finance or any other related field Minimum of 7 years’ experience within Finance Time Management Skills Analytical and Problem Solving Skills Quantitative Skills Customer Service Skills Organizing Skills Fluent in both languages Arabic and English Communication skills (Written and Verbal) Excel Skills