Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
JOB PURPOSETo ensure effective business unit compliance by proactively communicating with customers to clarify requirements, collect and validate documentation, support regulatory obligations, and facilitate timely resolution of customer inquiries in line with internal policies and regulatory standards.
JOB DUTIES AND RESPONSIBILITIES1- Proactively contact customers via phone, email, or other approved channels to: Request additional information or documentation, Clarify details related to their submissions, applications, or requests.2- Review customer-provided documents for accuracy, completeness, and compliance with required standards.3- Collaborate with internal departments (e.g., Compliance, Operations, Customer Support) to resolve issues or clarify requirements.4- Maintain accurate and detailed records of all customer interactions and documentation received.5- Ensure timely follow-up to keep processes moving efficiently.6- Handle sensitive information with discretion and adhere to data privacy and protection policies.7- Identify recurring customer pain points and escalate as appropriate for process improvements.
MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEExcellent communication skills, both written and verbal. Good command of English, both written and spoken. Strong attention to detail and ability to review documents for completeness and accuracy. Good organizational and time management skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer service experience preferred; experience in FCC (AML, Sanction, KYC). Familiarity with CRM systems or document management tools is an advantage. Analytical and problem-solving skills - Expert. Collaboration & team skills; with a focus on cross-group collaboration - Expert. Data driven decision making - Expert.
Qualifications and Education Work Experience

Bachelor’s degree in business, Finance, Law, or a related field. Minimum of 5+ years’ experience in Compliance, Customer Due Diligence, Customer service, or a related banking/financial services role.