CS Cart Jobs in Egypt

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role summary<br><br>As an Engineer of IT Operations, you will take a lead role in designing, implementing, and managing the company’s IT infrastructure across multiple regions. You will serve as a primary escalation point for complex technical challenges, providing advanced second and third-line (L2/L3) support within the IT Operations team. In this role, you will not only ensure the stability and security of our core IT services but also mentor junior team members and be part of key IT projects. A critical aspect of this position involves providing regional technical support and expertise to teams in other countries, ensuring consistent IT standards and operational excellence across our international sites.<br><br>The Following Experience Is Relevant To Us<br><br>IT Support & Troubleshooting:<br><br>Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate High Priority Incidents / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the t Mart IT Operations team.<br><br>Network Administration<br><br>Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of email accounts, and cloud services. Monitor and advanced troubleshooting for internet connectivity, VPN issues, and network performance.<br><br>New Site Deployments & IT Infrastructure Maintenance<br><br>Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. A valid driving license is required to visit the locations.<br><br>CCTV & Security Systems Support<br><br>Configure, maintain, and troubleshoot CCTV systems, ensuring operational continuity and compliance with security requirements. Ensure proper storage and retrieval of video recordings in line with company guidelines.<br><br>Documentation & Process Improvement<br><br>Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations.<br><br>Cross-Team Collaboration & Stakeholder Engagement<br><br>Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices.<br><br>Skills Required<br><br>Advanced knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.<br><br>Qualifications<br><br>Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).4+ years of experience in IT support, network administration, or systems administration. Relevant IT certifications (e.g., CCNA, Fortinet NSE, Comp TIA Network+) are highly desirable. Proficiency in troubleshooting Windows systems, network devices, security tools and basic knowledge in Linux systems. ITIL Foundation Certified (V3 / V4) - Preferred

Role Objectives:As a Technical Support Engineer II, I diagnose and troubleshoot technical issues, ensuring adherence to SLAs. I collaborate with engineering teams to escalate and resolve production problems, communicate with various stakeholders, and conduct daily health checks and monitoring. Additionally, I provide guidance to team members, prepare detailed incident reports for management, and analyze recurring issues and trends for proactive resolution.<br><br>Roles & Responsibilities:Diagnose and troubleshoot technical issues, serving as the first line of support to ensure swift resolution. Handle support tickets received through various channels, ensuring resolution within the agreed Service Level Agreements (SLAs). Communicate with the engineering team to escalate production problems, discuss solutions, and share technical logs for thorough issue resolution. Liaise with various stakeholders, including commercial, operations, and engineering teams, to address and resolve technical issues efficiently. Conduct daily health checks and system monitoring to proactively identify potential issues. Provide support and guidance to team members in their daily tasks, fostering a collaborative work environment. Prepare detailed reports for global incidents and share insights with the management team for informed decision-making. Analyze recurring issues and abnormal trends to develop and implement effective long-term solutions<br>. REQUIRED EDUCATION, KNOWLEDGE, AND SKILLSBachelor degree in Information Systems, Computer Science, or related field.1-2 years of experience as a support engineer. Familiar with database, scripting, APIs & basic programming concepts Excellent presentation and communication skills. Excellent analytical and problem-solving skills. Highly organized with strict adherence to deadline. Familiar with Agile concepts will be a plus. Experience in Odoo is a plus.

We enable financial institutions to become digital leaders.<br>As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.<br>About Job:We are looking for Support Engineer, who will be responsible for the operational support, monitoring, and maintenance of client environments within the agreed Managed Services scope. The role ensures timely incident resolution, proactive monitoring, and adherence to service level agreements (SLAs) while maintaining high standards of reliability and security. The position supports banking and financial services clients, operating within structured change management and governance frameworks.<br>What you will be doing:Monitor client environments using Azure-native monitoring tools and respond to alerts in accordance with SLA requirements. Investigate and resolve incidents affecting the Veri Park solution and its supporting Azure infrastructure. Perform structured log analysis and troubleshooting to determine root cause and ownership (application, infrastructure, or third-party integration). Escalate complex issues to senior engineers or Team Lead when required. Create, update, and maintain monitoring dashboards and alert configurations. Execute approved changes in accordance with the change management process. Support patching and preventive maintenance activities within the agreed scope. Participate in root cause analysis (RCA) activities and contribute to preventive improvements. Maintain accurate incident records and documentation in the Service Desk system. Assist in preparing operational and SLA performance reports. Support client communication during incident handling and service restoration. Contribute to knowledge base articles and operational documentation. Technical & Cloud Operations Practical experience with Microsoft Azure (Iaa S and/or Paa S environments). Familiarity with Azure networking concepts (VNet, NSG, DNS basics). Ability to configure and adjust alert rules and thresholds. Understanding of Role-Based Access Control (RBAC) principles. Basic knowledge of backup and disaster recovery concepts in cloud environments. Ability to differentiate between application-related issues and infrastructure-related issues. Incident & Service Management Understanding of ITIL-based Incident and Change Management processes. Experience handling production incidents in a structured support environment. Ability to meet defined SLA response and resolution targets. Strong troubleshooting and analytical skills. Security & Compliance Awareness Awareness of operational security principles in cloud environments. Basic understanding of patch management and vulnerability handling. Familiarity with working in regulated environments (banking/financial services preferred). Communication & Professional Skills Strong written and verbal communication skills. Ability to document incidents clearly and concisely. Client-focused and service-oriented mindset. Ability to work under pressure during high-severity incidents. Strong organizational and time management skills. Basic / Preferred Skills:Experience with Azure Monitor, Log Analytics, and Application Insights. Ability to write and interpret Kusto Query Language (KQL) queries for:Log analysis Incident investigation Troubleshooting and diagnostics Experience creating and maintaining custom dashboards and monitoring workbooks.<br>What we are looking for:Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).3–5 years of experience in IT support, cloud operations, or Managed Services. This role will be required to work in shift rotation as you will provide 24/7 service to Managed Services customers. Experience working in production environments. Experience using IT service management tools (Service Desk systems). Exposure to Azure cloud operations is required.<br>Preferred Qualifications Microsoft Azure certifications (e.g., AZ-900, AZ-104). ITIL Foundation certification. Experience supporting fintech or banking platforms. Exposure to automation or Infrastructure-as-Code concepts is an advantage.<br>What we are offering:Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with Veri Park Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.<br>About Veri Park:We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.<br>https://www.veripark.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations. Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs. Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity. Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity. Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations. Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes. Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology. +3 years of experience in IT Infrastructure, IT Operations, or System Administration. Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions. Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure. Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</p><p></p></section>

Job Summary: <br>We’re hiring a Technical Support Engineer to join our fintech team. In this role, you’ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.<br>Responsibilities:<br><br>Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.<br>Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).<br>Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).<br>Log all technical issues comprehensively in the support system to ensure traceability and accountability.<br>Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.<br>Monitor and respond to incoming technical support tickets, ensuring SLAs are met.<br>Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.<br> Requirements:<br><br>Bachelor's degree in Information Technology or Computer Science<br>Experience 0-1 Years in the tech field<br>Fintech Oriented<br>Great problem-solving skills & Critical thinker<br>Experience working with API testing tools, such as Postman<br>Great understanding of computer systems, mobile devices and other tech products<br>Ability to diagnose and troubleshoot technical issues<br>Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.<br>Familiarity with ticketing software<br>Flexibility to work in shifts and provide on-call support when required.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 86,000 employees in 21 countries and generated consolidated sales of EUR 3.9 billion in 2025.</p><br><p>The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.</p><br><br><br>Job Description<ul><li>Define operational scope and procedures for IT service handover, ensuring consistent execution and adherence to established standards</li><li>Deliver comprehensive IT support across all service levels, including 1st level service desk, 2nd level technical support, and 3rd level assistance for complex IT solutions</li><li>Manage and prioritize Service Requests and Incidents, ensuring timely resolution and optimal resource allocation</li><li>Administer, monitor, and operate existing IT systems and infrastructure to maintain optimal performance and availability</li><li>Develop, approve, and maintain IT continuity and disaster recovery plans to ensure business resilience</li><li>Administer user identity and access management, controlling system access and maintaining security protocols</li><li>Ensure security protection and implement technical solutions for all IT systems, maintaining compliance with organizational security standards</li></ul><br><br>Qualifications and Experience<ul><li><p><strong>Education:</strong> Bachelor's Degree in Computer Engineering, Computer Science, or Information Technology.</p><br></li><li><p><strong>Experience:</strong> 1 year of experience in IT Infrastructure, IT Support, or junior System Administration (relevant internships will be considered).</p><br></li><li><p><strong>Core Systems:</strong> Foundational knowledge and basic hands-on exposure to IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 administration, and basic virtualization concepts (e.g., VMware vSphere or Hyper-V).</p><br></li><li><p><strong>Networking &amp; Cloud:</strong> Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing/Switching) with exposure to Cisco equipment, IP Telephony, or cloud environments like Microsoft Azure.</p><br></li><li><p><strong>Troubleshooting &amp; Support:</strong> Strong troubleshooting, analytical, and problem-solving skills, with a basic understanding of IT Service Management (ITSM) ticketing systems and ITIL best practices.</p><br></li></ul><br> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>We're looking for a detail-oriented and analytical IT Digital & Support Analyst to join our organization in Cairo, Egypt. In this role, you will serve as a critical support resource, providing technical assistance and digital solutions to our users while maintaining organized systems and efficient workflows. The ideal candidate will combine strong technical knowledge with excellent customer service skills, ensuring that all IT-related issues are resolved promptly and professionally.<br><br>Provide first-line and second-line technical support to end-users via phone, email, and remote support tools Troubleshoot hardware, software, and network connectivity issues with a systematic and analytical approach Manage and prioritize support tickets using ticketing systems, ensuring timely resolution and documentation Install, configure, and maintain operating systems, applications, and digital tools across multiple platforms Perform system diagnostics and analyze technical problems to identify root causes and implement solutions Maintain detailed records of all support activities, resolutions, and user interactions for quality assurance Assist with user onboarding and provide training on IT systems, applications, and digital best practices Monitor system performance and proactively identify potential issues before they impact users Collaborate with IT team members to resolve complex technical challenges and share knowledge Stay organized by managing multiple support requests simultaneously while maintaining service quality standards Support the implementation and customization of digital tools and applications across the organization<br><br>Qualifications<br><br>Education<br><br>Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline. Experience<br><br>Minimum 5 years in IT support and/or application development. Hands-on experience with Microsoft 365 and Power Platform. Corporate or industrial support background is preferred. Technical Skills<br><br>Strong knowledge of Microsoft 365 administration and Power Platform development. Basic understanding of SQL and databases. Familiarity with mobile app design, API integrations, ticketing systems, and networking fundamentals. Soft Skills<br><br>Strong analytical and problem-solving abilities. Effective communication with both technical and non-technical users. Ability to manage multiple priorities independently. Willingness to travel between sites. Fluent in written and spoken English. Preferred Qualifications<br><br>Microsoft certifications (Power Platform, Azure, M365). Experience in manufacturing or multi-site environments. Knowledge of ERP systems such as SAP or Microsoft Dynamics. Basic cybersecurity awareness. Core Competencies<br><br>Business-focused mindset. Strong customer service orientation. Commitment to innovation and continuous improvement. Accountability and ownership. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Overall Job Purpose: Support information security governance, risk, and compliance (GRC) activities through risk assessment, control monitoring, audit support, and enforcement of security policies and standard<br>Responsibilities:Support governance, risk, and compliance (GRC) initiatives across the organization. Assist in conducting risk assessments, risk treatment plans, and remediation tracking. Support the design, implementation, testing, and monitoring of security controls. Assist in drafting and maintaining security policies, standards, procedures, and guidelines. Coordinate audit activities and support evidence collection for internal and external audits. Monitor compliance with security frameworks and standards such as ISO 27001, NIST, PCI DSS, and COBIT. Track security incidents, policy exceptions, corrective actions, and remediation activities. Prepare compliance reports, risk reports, and security documentation for management and auditors. Support awareness initiatives and communicate security and compliance requirements to stakeholders.<br>Qualifications A bachelor’s degree in Information Security, Cybersecurity, IT, Computer Science, Engineering, or Business. Practical understanding of governance, risk management, controls, audits, policy writing, and compliance reporting is more important than pure hands-on technical depth. Familiarity with frameworks and standards such as ISO 27001, NIST, PCI DSS, COBIT. Useful certifications ISO 27001 Lead Implementer or Lead Auditor CISACRISCRisk assessment and treatment. Control design, testing, and monitoring. Policy, standard, and procedure drafting. Audit coordination and evidence collection. Incident, exception, and remediation tracking. Stakeholder communication and reporting to management, technical teams, and auditors.

Company Description Hypercell is an Egyptian software development firm headquartered in Cairo, Egypt. The company collaborates closely with clients to deliver highly customized solutions while maintaining a commitment to quality.<br>Role Description This is a full-time on-site role for a IT Application Support located in Cairo, Egypt. The IT Application Support will provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis.<br>Qualifications Bachelor's degree in computer science, Information Technology, or related field At least 4~5 years' experience with IT application system support and troubleshooting. Proven experience in IT application maintenance (patching, upgrades, transport management). Strong background with SQL with different type of databases to provide proper troubleshooting. Strong background in incident and problem management, including coordination and resolution of critical production issues. High proficiency in English, both written and verbal, to effectively document procedures and collaborate with stakeholders. Familiarity with core banking environments and Finacle application is a significant advantage. Experience in generating reports and dashboards using SAP Business Objects, Crystal Reports, or similar reporting tools. SAP Certification(s) in relevant module(s) (e.g., SAP BASIS, SAP FI/CO, SAP ABAP, or SAP S/4HANA) is preferred. Responsibilities Application Support: Provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis Application Maintenance: Perform regular maintenance tasks, such as system updates, patches, and upgrades. Minor application performance and identify potential issues proactively. Incident Management: Coordinate incident routing and response, manage the workload, own the root cause analysis and provide resolution as necessary with adherence to the approved service level agreement. Application Enhancement: Collaborate with business users to gather requirements for application enhancements and new features. Develop and implement solutions to meet business needs Problem Management: Identify and address recurring issues, provide root cause analysis and permanent resolution. Documentation: Create and maintain comprehensive documentation for supported applications, including user manuals, technical guides, and knowledge base articles. Compliance: Adhere to IT security policies and procedures related to IT security and compliance. User Management: User creation and knowledge of system integration with 2-factor Authentication Provide business analysis and requirements-gathering support for end-users.

CCDS is seeking a Senior IT Project Manager to join our expert team. In this role, you will be responsible for overseeing complex IT projects from conception through completion, ensuring alignment with company objectives and delivering value to our clients. Your leadership will be instrumental in guiding project teams, managing resources, and mitigating risks to guarantee successful project outcomes.<br><br>If you have a proven track record in managing large-scale IT initiatives, excel in stakeholder communication, and thrive in dynamic environments, we invite you to apply and contribute to our continued success.<br><br>Key Responsibilities<br><br>Lead and oversee multiple, concurrent IT projects ensuring on-time and within-budget delivery Develop and maintain detailed project plans, including scope, milestones, resource allocation, and budgets Collaborate with cross-functional teams, clients, and vendors to ensure project goals and expectations are met Identify project risks and implement mitigation strategies promptly Monitor project progress and generate regular status reports for senior management Facilitate effective communication across teams and promote a collaborative working environment Mentor junior project managers and contribute to building strong project management capabilities within CCDS<br><br>Requirements<br><br>Qualifications and Experience<br><br>Saudi Nationality is a requirement Bachelor's degree or higher in Information Technology, Computer Science, Business Management, or related field At least 4-6 years of project management experience in IT sector Demonstrated experience managing digital transformation, system development, and IT infrastructure projects Strong understanding of project management methodologies such as Agile, Waterfall, and Hybrid approaches Professional project management certifications such as PMP or PRINCE2 highly preferred Additional certifications like ITIL, COBIT, or Agile/Scrum Master are advantageous Experienced in managing vendor relationships and coordinating technical and consulting teams Proficient in risk management, budgeting, scheduling, and project documentation Effective communication skills in both Arabic and English (verbal and written)<br><br>Skills and Competencies<br><br>Exceptional leadership and organizational skills with the ability to manage multiple priorities in a fast-paced environment Strong analytical and problem-solving skills with ability to adapt to change Experience using project management tools such as MS Project, Jira, or equivalent Ability to foster teamwork and manage diverse stakeholder relationships successfully<br><br>Benefits<br><br>Medical Insurance Paid Time Off Working Remotely Training & Development Performance Bonus

Position Summary:The Information Security Lead is responsible for leading, managing, and continuously improving One Health's Information Security Program. The role serves as the primary operational owner of all information security, cybersecurity, risk management, governance, compliance, security operations, security architecture, vulnerability management, and incident response activities. The Information Security Lead will ensure that security controls, policies, standards, and procedures are effectively implemented and maintained across the organization while supporting business objectives and compliance requirements. The role will coordinate with business units, IT teams, third-party providers, auditors, regulators, and AXA Group stakeholders to maintain an effective and mature security posture.<br>Key Responsibilities Information Security Governance & Management• Lead and manage the Information Security Program across the organization.• Develop, implement, maintain, and continuously improve the Information Security Strategy, Roadmap, Policies, Standards, Procedures, and Guidelines.• Define and execute annual information security objectives aligned with business goals and AXA Group requirements.• Establish and monitor Information Security KPIs, KRIs, compliance metrics, and security maturity indicators.• Prepare and present security reports, dashboards, and risk updates to senior management, executive leadership, and relevant governance committees.• Manage information security documentation and ensure continuous review and improvement of security processes.<br>Risk Management & Compliance• Own and manage the Information Security Risk Management Program in alignment with AXA’s IRM framework.• Conduct and oversee enterprise security risk assessments and maintain the Information Security Risk Register.• Identify security threats, vulnerabilities, and business impacts and ensure effective remediation plans are implemented.• Manage compliance with local regulations, legal requirements, AXA Group standards, ISO 27001 requirements, and other applicable security frameworks.• Coordinate internal and external audits and ensure timely closure of audit findings and security observations.• Manage security exceptions, risk acceptance processes, and compliance tracking activities.<br>Information Security Management System (ISMS)• Own, maintain, and continuously improve the Information Security Management System (ISMS).• Ensure all security controls remain effective and aligned with organizational risks and compliance requirements.• Coordinate management reviews, internal assessments, corrective actions, and continuous improvement initiatives.<br>Security Operations & Incident Response• Manage and oversee all security operations activities, including security monitoring, vulnerability management, threat management, and incident response.• Manage internal and external Security Operations Center (SOC) services and ensure effective detection, investigation, escalation, and response to security events.• Lead cybersecurity incident investigations and coordinate remediation activities with IT, business stakeholders, vendors, legal, and HR functions.• Ensure security incidents are properly documented, investigated, reported, and resolved.<br>Vulnerability Management & Security Testing• Own and manage vulnerability assessment and penetration testing programs.• Ensure regular vulnerability scans, penetration tests, security assessments, and remediation activities are conducted.• Track and report remediation status and ensure closure of identified security weaknesses.<br>Security Architecture & Secure Design• Review and approve security requirements, architectures, and designs for new systems, applications, cloud environments, and technology initiatives.• Ensure cybersecurity requirements are incorporated into projects, procurement processes, RFIs, RFQs, and RFPs.• Participate in project governance processes and provide security approvals before production deployment.• Promote secure-by-design and security-by-default principles across all technology initiatives. Application Security & Change Management• Ensure security requirements are embedded within Software Development Lifecycle (SDLC), Change Management, and Project Management processes.• Conduct security reviews and risk assessments for new applications, infrastructure, and business initiatives.• Ensure appropriate security testing is completed before Go-Live approval. Third-Party & Vendor Security Management• Conduct security reviews and risk assessments for vendors, suppliers, partners, and third parties.• Define and monitor security requirements for third-party relationships.• Manage security assessments and remediation activities related to external service providers. Security Awareness & Training• Develop and manage the Information Security Awareness Program.• Deliver security awareness initiatives and promote a strong security culture throughout the organization.• Conduct targeted awareness activities for technical and non-technical employees. Resource, Budget & Vendor Management• Manage security vendors, consultants, and external security service providers.• Support development and management of the Information Security budget and resource plans.• Identify resource requirements and recommend improvements to strengthen the organization's security capabilities.<br>Qualifications Education• Bachelor's Degree in Information Security, Computer Science, Information Technology, Engineering, or a related discipline. Professional Experience• Minimum 8–10 years of progressive experience in Information Security, Cybersecurity, Risk Management, Security Operations, Security Architecture, or related disciplines.• Minimum 3–5 years in a management role responsible for information security programs.• Proven experience managing Information Security Management Systems (ISMS), security governance, risk management, compliance programs, incident response, vulnerability management, and security operations.• Experience managing third-party security providers, auditors, consultants, and security vendors.• Experience within healthcare, insurance, financial services, or highly regulated environments is preferred. Technical Knowledge• Strong understanding of ISO 27001, NIST Cybersecurity Framework, CIS Controls, and information security best practices.• Strong knowledge of cloud security, network security, application security, vulnerability management, and security monitoring.• Experience with security risk assessment methodologies and cybersecurity governance frameworks.• Knowledge of regulatory and compliance requirements applicable to healthcare and insurance sectors. Preferred Certifications• CISSP• CISM• CRISC• ISO 27001 Lead Implementer and/or Lead Auditor• CCSP• Security+, CEH, or equivalent cybersecurity certifications<br>Leadership Competencies Motivates People – Gains commitment to achieve business objectives through effective communication, coaching, and leadership. Models our Values – Promotes accountability, integrity, ownership, and adherence to company values and standards. Strategic Thinking – Aligns security initiatives with business objectives and organizational priorities. Stakeholder Management – Builds strong relationships with business leaders, technology teams, auditors, regulators, and external partners. Decision Making – Makes sound risk-based decisions while balancing business and security requirements.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.</span></span><br></p><br><p><span><span>As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.</span></span><br></p><br><p><span><span>Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.</span></span><br></p><br><p><span><span>With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.</span></span><br></p><br><p><span><span>Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction</span></span><br></p><br><p><span><span>Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability</span></span><br></p><br><p><span><span>At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.</span></span><br></p><br><p><b><u><span>Job Summary/Objective</span></u></b><br></p><br><p><span><span>The Presales Solution Professional – Cloud &amp; Infra &amp; ITM provides specialized technical and solution support within the presales cycle, focusing on Microsoft Infrastructure and Modern Workplace technologies such as Azure, Microsoft 365, Intune, and SharePoint. The role contributes to identifying The Technical Sales Professional – Architect is responsible for qualifying and leading cross-functional technical proposals received from Sales and Marketing teams. This role focuses primarily on Modern Work and IT Management (ITM) solutions, ensuring that all proposed architectures are secure, scalable, and aligned with customer business and operational objectives.</span></span><br></p><br><p><span><span>The role also supports Cloud, Infrastructure, and Virtualization solutions as required, collaborating across business units to deliver integrated, competitive, and delivery-ready proposals.</span></span><br></p><br><p><b><u><span>Key Responsibilities:</span></u></b><br></p><br><p><span><span><span>•</span></span></span><b><span><span>Opportunity Qualification &amp; Technical Assessment</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Review and technically qualify leads from Sales and Marketing.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Conduct discovery sessions to understand business, operational, security, and compliance requirements.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Define solution scope, assumptions, dependencies, risks, and high-level effort estimation.</span></span><br></p><br><p><span><span><span>•</span></span></span><b><span><span>Solution Architecture &amp; Design (Primary Focus)</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Design and architect Modern Work solutions (Microsoft 365, Teams, Entra ID, Intune, Collaboration platforms).</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Architect IT Management solutions (Monitoring, Patch Management, Device Management, ITSM integration, Automation).</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Ensure integration across Identity, Security, Endpoint, and Productivity ecosystems.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Validate sizing, licensing alignment, and compliance with architectural standards.</span></span><br></p><br><p><span><span><span>•</span></span></span><b><span><span>Cross-Functional Proposal Management</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Lead end-to-end technical proposal development across multiple business units.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Coordinate with Cloud, Infrastructure, Cybersecurity, and Managed Services teams when required.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Ensure BoM accuracy, scope clarity, and solution competitiveness.</span></span><br></p><br><p><span><span><span>•</span></span></span><b><span><span>Customer Engagement &amp; Sales Enablement</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Support client presentations, workshops, demos, and technical discussions.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Contribute to pricing strategy and competitive positioning.</span></span><br></p><br><p><span><span><span>•</span></span></span><b><span><span>Technical Governance &amp; Quality Assurance</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Review and fine-tune solution designs to align with best practices and security frameworks.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Identify and mitigate technical and delivery risks during the presales lifecycle.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Ensure consistency with organizational service catalog and architectural guidelines.</span></span><br></p><br><br><span>Requirements</span><p><b><span><span>Qualifications</span></span></b><br></p><br><p><span><span><span>-</span></span></span><b><span><span>Education: </span></span></b><span><span>Bachelor's degree in computer science, Information Technology, or related field.</span></span><br></p><br><p><span><span><span>-</span></span></span><b><span><span>Experience: 6</span></span></b><span><span>+ years in Solution Architecture, Technical Sales, or PreSales Engineering roles.</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Strong experience in Modern Work technologies (Microsoft 365, Entra ID, Intune, Teams, SharePoint).</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Solid understanding of IT Management solutions (Endpoint Management, Monitoring, ITSM, Automation).</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Knowledge of Cloud and Infrastructure architectures (Azure, Virtualization platforms).</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Understanding security integration within workplace and endpoint environments.</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Strong proposal leadership and cross-functional coordination skills.</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Ability to translate business requirements into scalable technical architectures.</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Excellent communication, presentation, and documentation skills.</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Ability to manage multiple concurrent opportunities effectively.</span></span><br></p><br><p><span><span><span>-</span></span></span><span><span>Proven experience in customer-facing technical engagements and structured proposal development.</span></span><br></p><br><p><b><u><span>EQUAL EMPLOYMENT OPPORTUNITY COMMISSION</span></u></b><b><span>:</span></b><br></p><br><p><span>Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws.</span><br></p><br><br> </div>

Job Summary The Operational Technology (OT) Specialist is responsible for supporting, maintaining, and optimizing industrial automation and Operational Technology (OT) systems across manufacturing facilities. The role ensures the reliability, security, and performance of automation systems, industrial networks, and data infrastructure while supporting digital transformation and Industry 4.0 initiatives. Key Responsibilities Install, configure, and maintain Operational Technology (OT) systems, including PLCs, SCADA, HMI, and industrial control systems. Monitor and troubleshoot automation systems to ensure maximum equipment uptime and operational efficiency. Support the implementation and maintenance of industrial communication networks (Profinet, Ethernet/IP, OPC UA, Modbus, etc.). Manage and maintain industrial servers, EDGE devices, and data acquisition systems. Collaborate with Engineering, Maintenance, IT, and Production teams to resolve technical issues and improve system performance. Assist in automation upgrades, system migrations, and digital transformation projects. Configure and maintain industrial software, including SCADA, MES, and HMI applications. Ensure compliance with OT cybersecurity policies and industry standards. Perform preventive maintenance and system health checks for automation equipment. Support root cause analysis and corrective actions for automation-related failures. Maintain technical documentation, network diagrams, system configurations, and operating procedures. Provide technical support and training to operations and maintenance teams. Qualifications Bachelor's degree in Electrical Engineering, Mechatronics Engineering, Automation Engineering, Computer Engineering, or a related field.3–6 years of experience in Operational Technology, Industrial Automation, or Manufacturing Engineering. Experience in FMCG, Food & Beverage, Pharmaceuticals, Automotive, or Manufacturing industries is preferred. Hands-on experience with industrial automation systems and control technologies.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To execute the Technology Risk Management activities by evaluating risks and providing on demand advisory to improve technology risk remediation.</p><p>1. Perform directly to rollout independent Technology Risk Assessments in the following scenarios:</p><ul><li>Technology Projects and Digital Transformation.</li><li>Reviews of First Line Function effectiveness for Technology Risk controls</li><li>On demand following technology incidents.</li></ul><p>2. Assist risk owners on design &amp; implementation of Technology Risk Remediation Plans by providing expertise (Technical, functional and procedural) and provide guidance for risk based decisions.</p><p>3. Identify and validate Technology Risks upon reviewing Internal &amp; External Audit Reports, Technology Risk Notes, Technology Incidents and contribute to their associated action plans to mitigate the same.</p><p>4. Handle all of the Technology Risk Management Activities including but not limited to reviewing &amp; qualifying the different risk notes and ensuring the relevant updates are reflected in the central risk register, communicating and notifying risk owners with relevant technology risks, coordinating with the relevant stakeholders on the different risk remediation plans.</p><p>5. Update the different Technology Risk Management Documentation Corpus</p><p>6. Assessment of metrics and Key Risk Indicators breaches to monitor the effectiveness of the controls and ensure proper risk mitigation.</p><p>7. Contribute with relevant departments to identify risks, risk gaps and early warning signals for Technology Risks that could arise from any change in systems, services, processes or procedures.</p><p>Policies, Processes, and Procedures</p><p>Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in an controlled and consistent manner</p><p>8. Assist in defining, maintaining and enriching Technology Risk Managements Metrics, Taxonomy and Severity Scale as well as proficiently practice Technology Risk Management techniques, methods and tools that were designed to ensure that all Technology risks are adequately captured and managed. Moreover, prepare training materials and carry out communications activities in alignment with relevant stakeholders in order to improve mindset and knowledge.</p><p>9. Track and follow up with 1 st Line of Defense of the Technology risks, which are still under assessment in the centralized risk register.</p><p>10. Assist in reviewing the different risk treatment plans related to Technology Risk Management in cooperation with relevant stakeholders prior submitting to the relevant committees, to ensure effective response to identified technology risks</p><p>Policies, Processes, and Procedures</p><p>11.Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in an controlled and consistent manner</p><p>Day-to-Day Operations</p><p>12.Follow the day-to-day operations related to own jobs in the Security &amp; Technology Risk Management department to ensure continuity of work</p><p>Compliance</p><p>13.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor of Engineering, Computer Science, Information Technology or its equivalent.</li><li>For Officer: 3-5 years in Information Technology, internal or external IT audit or a related discipline with Risk Management background.</li><li>For Senior Officer: 5-8 years in Information Technology, internal or external IT audit or a related discipline with Risk Management background.</li><li>Good knowledge of the Banking business environment, technology controls and Risk Management.</li><li>Knowledge &amp; experience with at least one of the Risk Management Framework: ISO31K, FAIR.</li><li>Recommended relevant industry certifications, including but not limited to: Risk Manager, ISO 27005, IT Infrastructure Library (ITIL) Foundation, GIAC Critical Controls Certification (GCCC), Certified Information System Auditor (CISA), Certified Risk and Information Systems Control (CRISC)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br>We are seeking a highly skilled and forward-thinking Audit Manager - Technology to join our Internal Audit function, specializing in Digital Platforms, DevOps, and Business Banking technology environments. Reporting to the Senior Internal Audit Manager / Country Head of Audit, you will independently evaluate the effectiveness of IT controls, digital frameworks, and technology-enabled processes across the Bank.<br>You will provide assurance that technology risks are appropriately managed, systems are secure, and operations comply with internal policies, regulatory requirements, and cybersecurity/AML standards. This role requires strong expertise in modern banking technology landscapes, including digital channels, agile delivery, and DevOps practices.<br><ul><li>Plan, lead, and execute technology audits covering digital platforms, DevOps pipelines, and business banking systems.</li><li>Assess the adequacy and effectiveness of IT general controls (ITGCs), application controls, and cybersecurity frameworks.</li><li>Develop comprehensive audit plans, identifying key technology risks, control points, and critical systems.</li><li>Evaluate risks related to digital transformation initiatives, cloud environments, APIs, and system integrations.</li><li>Review DevOps processes including CI/CD pipelines, release management, change controls, and automation practices.</li><li>Identify control weaknesses, security gaps, and operational inefficiencies, recommending practical remediation actions.</li><li>Prepare detailed audit reports with clear risk ratings and actionable improvement plans.</li><li>Review and validate closure of audit findings, ensuring remediation actions are effective and sustainable.</li><li>Participate in technology-related projects, system implementations, and digital product launches to provide risk advisory support.</li><li>Engage with IT, Digital, and Business Banking stakeholders, providing insights and contributing to the development of the annual audit plan and technology audit universe.</li></ul><br> <br><ul><li>Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).</li><li>Professional certifications such as CISA, CISSP, CIA, or equivalent.</li><li>Minimum 7-10 years of experience in IT/Technology Audit within banking or financial services.</li><li>Strong knowledge of digital banking platforms, online/mobile channels, and business banking systems.</li><li>Hands-on experience with DevOps environments, including CI/CD tools, agile methodologies, and automated controls.</li><li>Solid understanding of cybersecurity principles, ITGCs, cloud computing, and API security.</li><li>Familiarity with regulatory frameworks, IT governance, and data protection standards (e.g., ISO 27001, NIST).</li><li>Proven ability to lead audits and engage with technology and business stakeholders at senior levels.</li><li>Strong analytical, problem-solving, and technical report-writing skills.</li><li>Knowledge of IIA standards and technology audit methodologies, with the ability to apply them in complex digital environments.</li></ul><br><strong>Responsibilities</strong><br><ul> <li><strong>Manage &amp; assess non-conventional banking risks:</strong> Build and maintain an audit universe, utilize risk assessments to prioritize complex areas like FinTech, new technologies, and innovative channels.</li> <li><strong>Drive risk-based audit planning</strong>: Identify and analyze emerging risks, provide input for annual audit plans, and contribute to developing regular and project-based audits based on comprehensive risk assessments.</li> <li><strong>Execute comprehensive audits:</strong> Actively participate in various audit types, including country, technology, group-wide, and thematic audits, evaluating control design, operational efficiency, and regulatory compliance. Identify weaknesses and propose improvements to mitigate risk and safeguard assets.</li> <li><strong>Deliver high-quality audit execution</strong>: Ensure adherence to agreed scopes and standard methodologies, assessing control effectiveness against bank policies and procedures. </li> <li><strong>Collaborate and build consensus:</strong> Discuss audit findings with management throughout the process, ensuring agreement on actions to address identified risks. Develop and present action plans to stakeholders, securing commitment to implement corrective measures and prevent future issues, and ensure timely follow-up till closure. </li> <li><strong>Provide in-house consulting: </strong>Conduct reviews and participate in special assignments like system development projects. Identify control gaps and recommend best-practice improvements.</li> <li><strong>Support major initiatives: </strong>Actively engage in key projects, testing system controls during development and post-implementation to ensure effectiveness.</li> <li>Rigorously adhere to all established systems, procedures, and review criteria.</li></ul><br>Ensure timely completion of tasks while maintaining professionalism and adherence to internal audit standards (Charter/Manual) and International Standards for the Professional Practice of Internal Auditing.<br><strong>Qualifications</strong><br><ul> <li>Graduate from a reputable computer science/engineering university with exposure to business and accounting principles. </li> <li>Hold relevant certifications like CISA, CISSP (or ISACA equivalents) or relevant data analytics credentials with additional advantages from CIA, CFA.</li> <li>5+ years' experience in IT audit or worked in digital projects, ideally within Big 4, banking, or FinTechs, demonstrating expertise in risk assessment, control testing, and emerging technologies like cloud, DevOps, and Agile.</li> <li>Fluent in Arabic and English, possessing strong analytical, communication, and presentation skills for effective project management and collaboration.</li> <li>Experience in providing project assurance reviews for critical organizational changes.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right.<br> Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br> Job Summary We are seeking a passionate and talented Information &amp; Cyber Security Section Head to join our dynamic team.<br> The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<br> Key Responsibilities: Develop and enforce information security policies, standards, and risk management frameworks aligned with ISO 27001, NIST, and global best practices.<br> Lead security for Oracle EBS, Microsoft 365, and cloud platforms, implementing IAM, encryption, endpoint, and network security controls.<br> Oversee SOC operations, threat monitoring, vulnerability assessments, penetration testing, and incident response management.<br> Ensure compliance with local and international regulations (Egyptian Data Protection Law, GDPR, GxP) and manage internal and external security audits.<br> Bachelor’s degree in Computer Science or related field (Master’s preferred).<br> 7+ years of IT security experience with 3+ years in a leadership role.<br> relevant certifications (CISSP, CISM, ISO 27001).<br> strong stakeholder management, and cybersecurity awareness leadership.<br></span> </div>

About the Role We are looking for a motivated Junior D365 F&O Techno-Functional Support Specialist to join a well-established regional retail company operating across the Middle East. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Finance & Operations and the ability to support business users across functional and basic technical matters.<br>Key Responsibilities Provide first-level functional and technical support to Microsoft Dynamics 365 F&O users. Receive, analyze, document, and follow up on user tickets, incidents, and system issues. Reproduce reported issues, collect supporting evidence, and assess their business impact. Support business processes across Finance, Procurement, Inventory, Warehouse, Supply Chain, and Retail/POS. Assist users in understanding system functionality and resolving day-to-day operational issues. Support UAT activities, including preparing test scenarios, recording results, and following up on identified issues. Translate user requirements into clear functional notes and system requirements. Assist with data imports, exports, validation, reconciliation, and reporting activities. Prepare user guides, process documentation, troubleshooting notes, and training materials. Coordinate with developers, implementation partners, and internal stakeholders to ensure timely issue resolution. Maintain accurate records of reported issues, actions taken, and final resolutions.<br>Qualifications & Requirements Bachelor’s degree in Accounting, Finance, Business Information Systems, Computer Science, Industrial Engineering, or a related field.1–3 years of experience in Microsoft Dynamics 365 F&O support, ERP functional support, business applications, or a related role. Hands-on experience with Microsoft Dynamics 365 Finance & Operations. Experience supporting end users and handling tickets, incidents, and system-related inquiries. Good functional understanding of Finance and Supply Chain processes. Knowledge of Retail or Point-of-Sale processes is highly preferred. Basic technical troubleshooting skills and awareness of integrations, APIs, data entities, and system-to-system data flows. Previous involvement in UAT, system documentation, user training, and issue tracking. Basic knowledge of SQL, reporting tools, data analysis, or D365 development concepts is an advantage. Strong analytical, communication, documentation, and problem-solving skills. Ability to communicate effectively with both business users and technical teams.

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. Job Summary <br><br>We are seeking a passionate and talented Information & Cyber Security Manager to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being,  <br>ensuring that we meet the highest standards of excellence in our industry.<br>Key Responsibilities: <br>Develop and enforce information security policies, standards, and risk management frameworks aligned with ISO 27001, NIST, and global best practices Lead security for Oracle EBS, Microsoft 365, and cloud platforms, implementing IAM, encryption, endpoint, and network security controls Oversee SOC operations, threat monitoring, vulnerability assessments, penetration testing, and incident response management Ensure compliance with local and international regulations (Egyptian Data Protection Law, GDPR, GxP) and manage internal and external security audits <br><br>Requirements<br><br><br>Bachelor's degree in Computer Science or related field (Master's preferred)7+ years of IT security experience with 3+ years in a leadership role relevant certifications (CISSP, CISM, ISO 27001)strong stakeholder management, and cybersecurity awareness leadership

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work.<br> We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions.<br> With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.<br> Role Overview The IT Support Technician is responsible for installing, configuring, and maintaining software, hardware, networks, and IT infrastructure.<br> The role ensures the efficient performance, security, and reliability of systems by monitoring operations, troubleshooting technical issues, maintaining IT assets, and supporting employees with day-to-day IT requirements.<br> The position also supports helpdesk activities, system administration, network maintenance, security monitoring, and coordination with the global IT team for issue escalation when required.<br> Role &amp; Responsibilities • Administer servers, laptops, and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, software deployment, security updates, and patches.<br> • Analyze, maintain, and implement LAN/WAN equipment and networks.<br> • Utilize and maintain the helpdesk tracking software, thus ensuring daily monitoring and completion of scheduled jobs.<br> • Update the inventory database of all IT equipment and software licenses.<br> • Report issues to the global IT team for escalation.<br> • Provide employees with IT equipment, email accounts for new joiners, internal transfers, and/or leavers, by setting up employee profiles, passwords, etc.<br> • Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.<br> • Conduct regular security monitoring to identify any possible intrusion (e.<br>g., hacking, etc.<br>). • Research and recommend an innovative, and when applicable, automated approach for the system.<br> • Comply with CARMA policies and procedures and support CARMA's mission and vision.<br> • Perform other job-related duties as assigned by the direct manager.<br> BA/BS or Technical Level in Computer Science, CCE, or any relevant field.<br> Experience as a System Administrator, Network Administrator, or similar role.<br> Help Desk experience.<br> Experience with networks (LAN, WAN) and patch management.<br> Relevant Microsoft Certification is preferred.<br> Good command of English.<br> Strong knowledge of Microsoft (MS) products.<br> Familiarity with various operating systems and platforms.<br></span> </div>