CS Cart Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.</p><p>What you'll do..</p><ul><li>Provide remote assistance to customers with their technical issues &amp; queries.</li><li>Maintain personal assigned incident queues, keeping customers updated regularly.</li><li>Keep incident backlog and aged calls within defined ranges</li><li>Maintain Customer Satisfaction levels to within or above defined range.</li></ul><p>Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), &amp; Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.</p><p>Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -</p><ul><li>On prem hypervisors - VMware, MSFT Hyper-V</li><li>Containerization - Kubernetes</li><li>Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV</li><li>FS - Windows File Systems</li></ul><p>Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp, Nutanix, Dell EMC, HDS, HPE etc</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>This role requires a minimum 2 yrs. Of industry-based experience, using enterprise level platforms and applications. Proficiency in English is a Must, Second Language is a must (Spanish, Portuguese, French)</p><p></p></section>

Location: Milteks Egypt – 6th of October City Job Summary We are looking for a hands-on IT Specialist to support and maintain the IT infrastructure and end-user systems within our textile manufacturing facility in Egypt. The successful candidate will work closely with factory and office teams to ensure the reliable operation of servers, network infrastructure, computers, printers, security systems, and business applications. This role focuses on daily IT operations, user support, troubleshooting, system administration, cybersecurity, backup management, and continuous improvement of the company's IT environment. Qualifications Bachelor's degree or diploma in Computer Engineering, Information Technology, Computer Science, or a related field. Experience in IT infrastructure administration, system administration, or technical support roles. Good knowledge of Windows Server, Active Directory, DNS, DHCP, and related server services. Experience with network infrastructure including Switches, Routers, Access Points, VLANs, VPNs, and Firewall administration. Familiar with domain management, user account creation, access rights management, and user administration. Experience with backup solutions, disaster recovery, and business continuity processes. Strong troubleshooting and problem-solving skills with a customer-oriented mindset. Ability to work independently and take ownership of assigned tasks. Good communication skills in English or Turkish. Key Responsibilities Install, maintain, and support servers, computers, printers, scanners, and other IT equipment across the factory and office environment. Provide first-level support for hardware, software, network, and connectivity issues, ensuring timely resolution of user requests. Monitor and maintain company backup systems and verify that backups are completed successfully and transferred to the central location when required. Manage firewall, antivirus, and endpoint security systems to ensure the security of company IT infrastructure. Maintain IT asset inventory including hardware, software licenses, and consumables. Support IT procurement activities by providing technical specifications and recommendations for required equipment and software. Create, modify, and manage user accounts, permissions, and access rights within the company domain environment. Monitor network performance and assist in maintaining stable and secure network operations. Support implementation of IT policies, security standards, and best practices. Coordinate with headquarters IT teams on infrastructure, security, and system-related projects when required.

Teleperformance is Hiring: IT Service Desk IIAre you an IT professional with experience in technical support and service desk operations? Join Teleperformance and be part of a global team delivering exceptional IT support in a dynamic enterprise environment. What You'll Do:• Provide first-line IT support via phone and email• Troubleshoot hardware, software, and system issues• Manage incidents and service requests through the ticketing system• Support end users with account access, password resets, and desktop applications• Administer Active Directory user accounts and security groups• Work with Microsoft 365, Azure Entra ID, Intune, and Tanium• Escalate complex technical issues when needed• Ensure SLA compliance and maintain accurate documentation What We're Looking For:• Experience with enterprise IT environments and ticketing systems• Strong knowledge of Windows Operating Systems and desktop support• 2–5 years of experience in an IT Service Desk or IT Support role• English level: B1 or above• Hands-on experience with Active Directory administration• Working knowledge of Azure Entra ID, Microsoft 365, Intune, and Tanium• Bachelor's degree in Computer Science, Information Technology, or a related field• ITIL knowledge or certifications such as Comp TIA A+, Network+, Microsoft, or CCNA are a plus• Strong troubleshooting, communication, and problem-solving skills What We Offer:• Competitive salary package• Medical and social insurance• Transportation provided• Hybrid work model• Career growth and development opportunities If you're ready to grow your IT career with a global leader, we'd love to hear from you.

As an IT Support professional - Remote at Müller's Solutions, you will be the first point of contact for our customers and employees needing technical assistance. In this role, you will diagnose, troubleshoot, and resolve wide-ranging technical issues related to hardware, software, and networks. You will ensure that users have the resources and support necessary for maximum productivity while working from home or remotely.<br><br>Key Responsibilities:<br><br>Provide technical support and assistance via phone, email, and remote desktop tools to users experiencing IT issues Diagnose and troubleshoot hardware and software problems, including desktops, laptops, and peripherals Install and configure software applications, operating systems, and updates as needed Document support requests diligently and maintain accurate records of technical issues and solutions Assist in the setup and configuration of remote workstations and ensure that all necessary IT resources are available to users Manage and escalate complex issues to appropriate teams when necessary to ensure timely resolution Educate users on IT best practices and provide training for new software and tools Stay up-to-date with the latest technology and support tools to enhance the efficiency and quality of support services<br><br>Requirements<br><br>Requirements:<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience1-3 years of experience in a technical support or helpdesk role Strong knowledge of operating systems (Windows, mac OS) and common software applications Familiarity with hardware components and troubleshooting methods for computers and peripherals Excellent problem-solving skills and the ability to explain technical issues clearly to users Strong verbal and written communication skills, with a focus on customer service Experience with remote support tools and ticketing systems Relevant IT certifications (A+, Comp TIA, etc.) are a plus<br><br>Preferred Qualifications:<br><br>Experience working in a remote support environment Knowledge of networking concepts and principles Ability to work independently and manage multiple tasks effectively Familiarity with IT service management frameworks (ITIL) is advantageous Willingness to continuously learn new technologies and adapt to changing environments<br><br>Benefits<br><br>Why Join Us:<br><br>Opportunity to work with a talented and passionate team.<br><br>Competitive salary and benefits package.<br><br>Exciting projects and innovative work environment.

Company Description Raya CX (RAYA Customer Experience) is a next-generation BPO and customer experience management provider serving clients across multiple industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global service delivery for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets to deliver reliable, scalable service. Its integrated outsourcing solutions are supported by advanced technology, strong operational strategies, and a commitment to continuous improvement and innovation. Team members join a collaborative, growth-oriented environment with international exposure and development opportunities.<br>Role Description This is a full-time, on-site French Speakers – Customer Service role based in Qesm 2nd 6 October. The French Customer Service Representative will handle incoming customer inquiries via phone, email, chat, or social media, ensuring timely, accurate, and polite responses in French and, when needed, in English. Daily tasks include resolving customer issues, providing product or service information, logging and updating cases in the system, and escalating complex situations to the appropriate team. The role involves following defined workflows, meeting performance and quality targets, and adhering to company policies and client-specific guidelines. The successful candidate will also collaborate with colleagues and supervisors, participate in training and coaching sessions, and contribute feedback to improve processes and the overall customer experience.<br>Qualifications<br> Strong command of French (spoken and written) and good working knowledge of English to handle international communication. Proven customer service, call center, or support experience, preferably in BPO or similar fast-paced environments. Solid communication, active listening, and problem-solving skills, with the ability to remain calm and professional under pressure. Basic computer literacy, including proficiency with CRM systems, email, chat tools, and standard office applications. Ability to work full-time on-site in Qesm 2nd 6 October, with flexibility to work in shifts, weekends, or holidays as required. Attention to detail, strong time management, and reliability in meeting deadlines and performance targets. Customer-focused mindset, positive attitude, and willingness to learn and adapt to new tools and processes. High school diploma required; a university degree or relevant certifications in languages, communication, or business is an advantage. Previous experience serving international clients or working in multicultural teams is a plus.

Employer Overview A US-based technology company operating in the Telecom & IT sector, providing managed IT and technical support services to business clients. The company operates in a lean, client-focused environment and requires strong technical expertise and professional communication.<br>Job Summary The IT Support Specialist will act as the first point of contact for incoming IT support requests. The role focuses on ticket triage, basic troubleshooting, accurate documentation, and timely escalation of issues to the Senior.<br>Key Responsibilities Serve as the first point of contact for incoming IT support tickets. Triage and categorize tickets based on priority and impact. Resolve basic technical issues independently and efficiently. Troubleshoot Windows 11 and common end-user issues. Provide basic Microsoft 365 support. Perform basic Active Directory user administration. Troubleshoot basic networking issues. Escalate advanced technical issues to Tier 2 with clear and detailed notes. Communicate ticket status and updates to clients in a professional and timely manner.<br>Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 3 years of relevant IT support experience. Experience working within a Managed Service Provider environment is preferred. Strong communication and active listening. Working knowledge of Windows 11. Familiarity with Microsoft 365 fundamentals. Basic Active Directory knowledge. Basic networking concepts. IT troubleshooting and ticket management. Windows 11. Microsoft 365. Active Directory. Helpdesk/ticketing systems. Excellent English, written and verbal. Ability to prioritize and triage incoming tickets. Ability to troubleshoot basic technical issues independently. Ability to communicate clearly with clients. Ability to learn and develop technical skills. Availability to work Chicago business hours and participate in after-hours on-call rotation.

Job Overview<br>The IT Operations Consultants responsible for supporting and maintaining enterprise IT systems, databases, and related infrastructure to ensure reliability, performance, availability, and security. The role involves system maintenance, troubleshooting, upgrades, backup and recovery activities, and ensuring compliance with IT policies and best practices.<br>Key Responsibilities IT Systems & Database Administration Support the installation, configuration, maintenance, and upgrade of enterprise databases and IT systems. Manage database environments, users, schemas, and related configurations. Perform regular system health checks and capacity planning. Support system patching, security updates, and vulnerability remediation. Monitor system and database performance and implement optimization activities. Troubleshoot performance, connectivity, and system-related issues. Backup, Recovery & Availability Support the implementation and maintenance of backup and recovery procedures. Assist with disaster recovery and business continuity activities. Monitor system availability and support initiatives to minimize downtime. Participate in recovery testing and ensure appropriate documentation is maintained. IT Operations & Troubleshooting Provide technical support for production systems and databases. Investigate and resolve system errors, performance issues, and connectivity problems. Collaborate with application, infrastructure, security, and support teams to resolve technical issues. Support system upgrades, maintenance activities, and operational improvements. Cloud & Enterprise Applications Support cloud-based infrastructure and enterprise application environments. Assist with the administration and maintenance of cloud services and integrations. Support the implementation and maintenance of enterprise business applications. Security, Compliance & Governance Ensure IT operations comply with applicable security policies, procedures, and standards. Support security assessments, patching, and vulnerability remediation activities. Maintain appropriate technical documentation and operational records. Collaborate with IT security and compliance teams on relevant initiatives. Policies, Processes & Procedures Implement approved IT policies, processes, and procedures. Ensure operational activities are performed in a controlled and consistent manner. Maintain documentation related to IT operations and system administration. Continuous Improvement Identify opportunities to improve IT systems, processes, reliability, and operational efficiency. Contribute to initiatives aimed at improving productivity, reducing costs, and enhancing service quality. Stay informed about relevant technologies and industry best practices. Key Internal & External Contacts<br>Internal:IT Team Business Units Information Security & Compliance Teams External:IT Vendors Technology Partners Service Providers<br>Qualifications & Requirements Knowledge & Experience4–6 years of relevant experience in IT operations, database administration, system administration, or a related field. Strong knowledge of database administration and SQL. Experience with database backup, recovery, performance monitoring, and troubleshooting. Familiarity with Linux/Unix environments is preferred. Experience with cloud technologies and enterprise applications is preferred. Strong understanding of IT operations, system availability, security, and maintenance. Education & Certifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant professional certifications in database administration, cloud technologies, or IT operations are preferred. Key Competencies Strong analytical and troubleshooting skills. Good understanding of IT infrastructure and enterprise systems. Ability to work effectively under pressure and manage operational priorities. Strong communication and teamwork skills. Attention to detail and commitment to service quality. Ability to work collaboratively with technical and business stakeholders.

Company Description IFT Animal Health is dedicated to leading the future of the Animal Health industry in the Middle East. The organization focuses on improving animal care to support a healthier and more fulfilling world for communities that depend on animals. By combining innovative health solutions with practical field expertise, IFT Animal Health aims to set regional standards in animal well-being and disease prevention. Team members contribute directly to meaningful work that impacts animal health, agricultural productivity, and public health. The company values collaboration, integrity, and continuous improvement in all aspects of its operations.<br>Role Description The Vaccination Technology Service role is a full-time, on-site position based in Cairo, Egypt. The role involves providing technical support for vaccination equipment and systems used in animal health operations, ensuring proper installation, calibration, and maintenance. The person in this role will troubleshoot technology issues, coordinate with veterinary and farm teams, and ensure that vaccination processes follow established protocols and best practices. Daily tasks include monitoring system performance, documenting service activities, training users on safe and effective equipment operation, and collaborating with internal teams to optimize vaccination workflows. The role also requires clear communication with stakeholders, timely reporting of technical problems, and proactive identification of opportunities to improve vaccination technology services.<br>Qualifications<br> <br>Candidates should possess skills in Technology Services and Information Technology, with the ability to support and manage vaccination-related systems and equipment. Candidates should possess Technical Support and Troubleshooting skills to diagnose issues, perform repairs, and maintain reliable operation of technology solutions. Candidates should possess strong Communication skills to collaborate with veterinary professionals, farm staff, and internal teams, and to provide clear user guidance and training. Relevant experience in animal health, veterinary services, or agricultural technology is beneficial. Ability to work on-site in Cairo, Egypt, including field visits to farms or facilities as needed. Strong attention to detail, adherence to safety and biosecurity protocols, and effective time management. Diploma or degree in Information Technology, Engineering, Animal Science, or a related field is preferred. Proficiency in basic computer applications and willingness to learn new technical platforms and tools.

Company Description TP Cairo EG is part of a global customer experience and business services organization that supports clients across diverse industries. The Cairo site focuses on delivering high-quality customer service and technical support, using modern tools and processes. Team members work in a collaborative, multicultural environment with opportunities to learn and grow. The company offers structured training, performance-based development, and a supportive workplace culture. TP Cairo EG values professionalism, reliability, and a strong commitment to excellent service.<br>Role Description This is a full-time, on-site role based in Cairo for CS English Speakers B2/Graduates. The role involves handling inbound and outbound customer interactions via phone, email, or chat, providing accurate information and resolving inquiries or issues in a timely manner. Team members will follow established procedures, document interactions in the system, and escalate complex cases when needed. Daily tasks include maintaining service quality standards, meeting performance targets, and collaborating with colleagues and supervisors to improve customer experience. The position may also involve participating in training, coaching sessions, and regular feedback reviews to enhance skills and performance.<br>Qualifications<br> Strong English communication skills at B2 level or higher, with clear spoken and written abilities. Customer service mindset, including active listening, empathy, and problem-solving capabilities. Basic computer literacy and ability to work with multiple applications and customer support tools. Ability to work on-site in Cairo on rotating shifts, including evenings, weekends, or holidays if required. Recent graduates or equivalent education level; previous customer service experience is an advantage. Attention to detail, reliability, and ability to follow structured processes and guidelines. Comfort working in a fast-paced environment and achieving defined performance and quality targets. Positive attitude, willingness to learn, and readiness to participate in ongoing training and development.

Company Description Bloomfield Paper Factory is a trusted manufacturer specializing in high-quality paper products. Committed to innovation and sustainability, the factory continually invests in advanced processes and environmentally friendly practices. Located in Al-Hidd, the company prides itself on delivering exceptional products to meet diverse market needs. Bloomfield Paper Factory fosters a collaborative and inclusive workplace culture, empowering its team to drive success and growth. We are a multi-entity manufacturing and distribution group operating across Saudi Arabia, Bahrain, and China. We are looking for a reliable, security-minded IT Systems & Email Security Administrator to remotely manage our email environment, user accounts, and day-to-day technology operations across all our entities. This is a trusted, hands-on role for someone who is organized, accountable, and takes information security seriously. You will keep our communication systems running smoothly, onboard and support users, and ensure our technology is deployed and maintained to a high standard.<br>Role Description We are seeking an IT Systems & Email Security Administrator for a full-time, on-site role based in Al-Hidd. The role involves overseeing the factory's IT systems, ensuring smooth operation, resolving technical issues, and maintaining system security. Responsibilities include managing system administration, troubleshooting, providing technical support, and safeguarding the organization’s network and email communication platforms. The Administrator will also collaborate with internal teams to implement and maintain secure IT solutions. Location: Remote (based in Egypt) — supporting operations across Saudi Arabia, Bahrain & China Type: Full-time · Remote Reports to: Executive Managemen Administer and secure the company email environment (Microsoft 365 / Google Workspace): setup, configuration, mailbox management, spam/phishing protection, and email security policies. Manage user accounts and identities across all entities: onboarding, offboarding, permissions, password resets, and access reviews. Configure, deploy, and maintain business applications and technology tools for users across multiple locations. Implement and enforce IT security best practices: multi-factor authentication (MFA), least-privilege access, audit logging, and data retention/backup policies. Provide remote technical support to staff across Saudi Arabia, Bahrain, and China. Maintain clear documentation of systems, accounts, and procedures. Monitor systems, respond to incidents, and escalate issues to management when needed. Requirements Proven experience as an IT Administrator, Email/Systems Administrator, or similar role. Strong hands-on expertise with Microsoft 365 administration and/or Google Workspace (email, user management, security & compliance center). Solid understanding of email security (SPF, DKIM, DMARC, anti-phishing) and endpoint/account security. Experience managing users and identities across distributed/remote teams. Excellent communication skills in English (Arabic is a strong plus). High level of integrity, discretion, and accountability when handling sensitive company data. Ability to work independently across multiple time zones.<br><br>Qualifications Nice to Have Experience supporting organizations across the GCC and/or internationally. Familiarity with data protection / compliance frameworks (e.g., Saudi PDPL). Relevant certifications (Microsoft 365, ITIL, Comp TIA, or equivalent). What We Offer A trusted, autonomous remote role with real ownership. A growing multi-national group with long-term opportunities. Direct collaboration with executive management. Strong skills in Technical Support and Information Technology operations Proficiency in System Administration, including maintaining and managing systems Expertise in Troubleshooting and resolving hardware, software, and connectivity issues Knowledge and experience in Network Security and best practices for protecting sensitive information Excellent problem-solving and analytical skills Demonstrated ability to work independently and as part of a team Bachelor's degree in Computer Science, Information Technology, or a related field Relevant certifications such as Comp TIA Security+, CCNA, or MCSA are an advantage To apply, please send your CV and a brief note about your relevant experience to hr@alisdai.com. Shortlisted candidates will be asked to complete a short reference and security background check as part of our standard hiring process.

KEY ACCOUNTABILITIES:<br>Systems Infrastructure Management Administer and manage on-premises and cloud-based systems, including servers, virtualization platforms, and core enterprise applications. Ensure high availability and optimal performance of all systems through proactive monitoring and capacity planning. Lead system upgrades, patching cycles, and lifecycle management. Monitor system performance, availability, and security to ensure business continuity. Troubleshoot complex technical issues and provide advanced technical support. Evaluate emerging technologies and provide recommendations for infrastructure modernization and digital transformation initiatives. Operations & Service Delivery Oversee day-to-day IT systems operations, ensuring SLAs and KPIs are consistently met Act as escalation point for complex incidents and problem management. Drive root cause analysis and implement permanent fixes to prevent recurrence. Security & Compliance Ensure systems are compliant with corporate security policies and standards. Support implementation of cybersecurity controls (e.g., hardening, access control, vulnerability management). Work closely with security and audit teams during assessments and remediation activities. Cloud & Modernization Support the adoption and operation of cloud services in alignment with group cloud strategy. Lead cloud migration projects, including assessment, planning, execution, and post-migration optimization. Participate in migration initiatives from on-prem to cloud environments. Ensure cost optimization and performance efficiency of cloud resources. Project Delivery Lead or support local and regional IT infrastructure projects. Coordinate with vendors and internal stakeholders to ensure timely and quality delivery. Maintain proper documentation, change management, and handover processes. Vendor & Stakeholder Management Manage local IT vendors and service providers, ensuring service quality and contractual compliance. Collaborate with business stakeholders to understand requirements and translate them into IT solutions. Act as a bridge between local operations and regional IT leadership. Governance & Reporting Ensure adherence to IT policies, standards, and operating procedures. Provide regular reporting on system performance, risks, and ongoing initiatives to the IT Infrastructure Manager. Maintain accurate documentation of systems architecture and configurations.<br>Academic and professional qualifications: Bachelor’s degree in engineering, Computer Science, Information Technology, or any related field.<br>Experience: Proven experience in managing enterprise environments across on-prem and cloud.5-8 Years of experience in FMCG or multi-site environments is an advantage

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>Envision Employment Solutions</strong></em><em> is currently looking for an&nbsp;</em><em><strong>IT &amp; Workplace Operations Manager</strong></em><em>&nbsp;for one of our partners, a leading Digital Bank!</em></p><br><p><strong>Job Summary</strong></p><br><p>The<strong> IT &amp; Workplace Operations Manager</strong> owns the delivery of employee-facing IT support and the digital workplace experience across the Bank, ensuring reliable, secure, and efficient IT services for all staff. This role manages the IT Service Desk, endpoint fleet, workforce identity and access management, and collaboration tools, while also supporting release and operational activities through issue resolution and environment access management.</p><br><p><strong>Responsibilities</strong></p><br><ul><li>Manage the IT Technical Support function (IT Service Desk), including L1 triage, incident resolution, and request handling for all employees.</li><li>Own and support the digital workplace environment, including the endpoint fleet (laptops, desktops, mobile devices) and workforce identity and access management (IAM).</li><li>Manage collaboration tools and platforms (e.g., email, Microsoft 365/Teams, video conferencing) to ensure high availability and adoption across the organization.</li><li>Support software releases and operational activities through issue resolution and management of environment access.</li><li>Define and monitor Service Level Agreements (SLAs) for the Service Desk and workplace operations, ensuring consistent service quality.</li><li>Manage onboarding/offboarding processes for employee IT provisioning, including hardware, access, and application setup.</li><li>Ensure compliance with IT security policies across endpoints, identity management, and collaboration platforms.</li><li>Manage relationships with IT support vendors and workplace technology providers.</li><li>Lead and develop the IT support team, ensuring adequate coverage and continuous improvement of support processes.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The IT Supervisor oversees the daily operations of the IT department, ensures the stability and security of the company s network infrastructure, and manages the IT support team. This role is critical in maintaining high system availability, managing hardware/software deployments, and supporting the technological needs of the Ras El Hekma property.</p><p><strong>Key Responsibilities &amp; Duties</strong></p><p>1. Infrastructure &amp; System Maintenance</p><ul><li>Supervise the installation, configuration, and maintenance of servers, networks (LAN/WAN), Wi-Fi, and telecommunications systems.</li><li>Monitor system performance to ensure maximum uptime and resolve technical bottlenecks immediately.</li><li>Manage backup procedures, disaster recovery plans, and data integrity protocols.</li></ul><p>2. Team Leadership &amp; Helpdesk Support</p><ul><li>Lead, mentor, and schedule the daily tasks of the IT technical support team.</li><li>Act as the escalation point for complex technical issues reported by staff or guests.</li><li>Ensure technical support tickets are resolved efficiently and within agreed service levels (SLAs).</li></ul><p>3. Security &amp; Compliance</p><ul><li>Implement and enforce company cybersecurity policies, firewalls, antivirus compliance, and access controls.</li><li>Conduct regular system audits to identify potential vulnerabilities or unauthorized software installations.</li></ul><p>4. Inventory &amp; Vendor Management</p><ul><li>Maintain an accurate inventory of all hardware assets, software licenses, and IT peripherals.</li><li>Coordinate with external IT vendors and internet service providers (ISPs) for procurement, maintenance, and system upgrades.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements &amp; Qualifications</strong></p><p><strong>Education:</strong> Bachelor s degree in Computer Science, Information Technology, or a related field.</p><p><strong>Experience:</strong> 3 5 years of experience in IT support, with at least 1 2 years in a senior or supervisory capacity (experience in hospitality or large-scale property operations is a strong plus).</p><p><strong>Technical Certifications:</strong> CCNA, MCSA, CompTIA Network+/Security+, or ITIL certifications are highly preferred.</p><p><strong>Core Skills:</strong> Strong knowledge of network administration, active directory, firewalls, and VoIP systems. Excellent troubleshooting skills across Windows/macOS environments and hardware. Strong leadership, time management, and communication skills in both English and Arabic</p><p></p></section>

Responsibilities<br><br>Manage and mentor the IT team, ensuring high performance and continuous development. Establish IT policies, procedures, and governance frameworks. Lead IT projects from planning through implementation. Manage technology vendors, service providers, and software partners. Control IT budgets and ensure cost-effective technology investments. Deliver projects on time and within budget. Oversee IT infrastructure, including servers, networks, cloud solutions, and data centers. Develop and implement cybersecurity strategies to protect business and manufacturing systems. Ensure business continuity, disaster recovery, and data backup procedures. Monitor IT security risks and ensure compliance with industry standards. Compliance & Risk Management Ensure compliance with applicable IT regulations and standards. Establish IT audit controls and risk management frameworks. Maintain software licensing compliance and asset management.<br>Qualifications<br>Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.<br>Required Skills<br><br>Minimum 15+ years of progressive IT experience. At least 5 years in a senior IT leadership role (IT Director, Head of IT, IT Manager). Experience within steel fabrication, steel manufacturing, heavy industry, industrial manufacturing, or engineering environments is mandatory.

We're Hiring | Technical Support Specialist (Test Center Operations) Location: Al Manşūrah Company: National Education Network (NEN) Employment Type: Full-time Salary Range: EGP 11,000 – 13,000 Gross (Based on qualifications and experience) About the Role National Education Network (NEN) is seeking a Technical Support Specialist to provide technical and operational support within our Test Center. The successful candidate will be responsible for ensuring the smooth operation of technical systems, supporting examination activities, and assisting the Test Center Administration Team Leader with daily operational tasks. Requirements• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.• 1–2 years of experience in Technical Support, Help Desk, Operations, Administration, or a similar role.• Good knowledge of computer hardware, software, printers, and network troubleshooting.• English proficiency at B1 level or above.• Strong communication and organizational skills.• Ability to manage multiple tasks and work effectively under pressure.• Proficiency in Microsoft Office applications (Word, Excel, Power Point).• Experience in educational institutions, training centers, or test centers is an advantage.• IT certifications such as Comp TIA A+, CCNA, or MCSA are an advantage. Key Responsibilities• Provide first-line technical support for computers, printers, networks, and software applications.• Troubleshoot and resolve technical issues during examinations and daily operations.• Prepare and configure examination rooms, devices, and technical equipment before test sessions.• Support the Test Center Administration Team Leader in coordinating daily operational activities.• Assist in scheduling, documentation, reporting, and record management.• Coordinate with candidates and internal departments regarding examination requirements and procedures.• Monitor equipment performance and report maintenance requirements.• Ensure compliance with test center policies, procedures, and quality standards.• Escalate technical and operational issues when necessary.<br>To Apply Please send your CV to: hr@nen-global.orgWhatsApp (Text Only): 01275842400Email Subject: Technical Support Specialist

About the Role<br>We are seeking a highly skilled and results-oriented IT Infrastructure & Service Management Specialist to join our Information Technology team. This role is responsible for ensuring the stability, security, availability, and continuous improvement of the organization's IT infrastructure while delivering high-quality IT services aligned with business objectives. The successful candidate will possess strong technical expertise across infrastructure, networking, cloud platforms, virtualization, and IT Service Management (ITSM). This position requires a proactive professional with excellent analytical, communication, and problem-solving skills who can effectively manage enterprise infrastructure, support business-critical systems, and drive operational excellence.<br>Key Responsibilities:<br>Infrastructure Administration<br>Administer, monitor, maintain, and optimize enterprise IT infrastructure, ensuring maximum system availability and performance. Install, configure, upgrade, and maintain Windows Server, Linux, and other enterprise server operating systems. Manage Active Directory, Group Policy, DNS, DHCP, file services, and other core infrastructure services. Perform system health monitoring, capacity planning, performance tuning, and preventive maintenance. Develop and maintain infrastructure documentation, technical procedures, and operational standards. Ensure infrastructure compliance with organizational security policies and industry best practices.<br>Network Administration Configure, administer, and troubleshoot enterprise routing and switching environments. Monitor network performance and proactively resolve connectivity, latency, and performance issues. Manage LAN, WAN, VPN, wireless infrastructure, and network segmentation. Support firewall configurations, network security policies, and secure remote connectivity. Participate in network architecture planning and infrastructure expansion projects.<br>Cloud Infrastructure Management<br>Deploy, administer, and optimize cloud environments across Microsoft Azure, Amazon Web Services (AWS), and Oracle Cloud Infrastructure (OCI). Manage cloud resources, virtual networks, storage, identity management, backup, and disaster recovery solutions. Monitor cloud performance, availability, utilization, and cost optimization. Implement cloud governance, security controls, and operational best practices. Support cloud migration and digital transformation initiatives.<br>Virtualization & Data Center Operations Administer VMware and Microsoft Hyper-V virtualization platforms. Manage virtual machines, storage, resource allocation, clustering, snapshots, and backups. Optimize virtualization environments to improve scalability, resilience, and operational efficiency. Support business continuity and disaster recovery strategies.<br>IT Service Management<br>Lead the daily operation of IT Service Management processes in accordance with ITIL best practices. Manage customer-focused ticketing systems while ensuring compliance with established Service Level Agreements (SLAs). Monitor incident, problem, request, change, and asset management activities. Analyze recurring incidents and implement long-term corrective and preventive solutions. Develop service reports, KPIs, dashboards, and operational metrics for management. Drive continual service improvement initiatives across the IT organization.<br>Security & Compliance<br>Implement infrastructure security standards, policies, and controls. Monitor system vulnerabilities and coordinate remediation activities. Support endpoint protection, identity management, access control, and security auditing. Participate in disaster recovery planning, backup validation, and business continuity testing. Ensure compliance with organizational governance, regulatory requirements, and cybersecurity standards.<br>Project Delivery<br>Participate in infrastructure implementation, upgrade, migration, and modernization projects. Collaborate with vendors, external partners, and internal stakeholders throughout project lifecycles. Provide technical recommendations to improve infrastructure reliability, scalability, and operational efficiency. Evaluate emerging technologies and recommend suitable solutions aligned with business objectives.<br>Technical Support<br>Provide advanced (Level 2/Level 3) technical support for infrastructure-related incidents. Troubleshoot complex hardware, software, networking, virtualization, and cloud-related issues. Mentor junior IT staff and provide technical guidance when required. Maintain high levels of customer satisfaction through timely issue resolution and effective communication.<br>Qualifications:<br>Education<br>Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related discipline.<br>Professional Experience<br>Proven experience in enterprise IT infrastructure administration and technical support. Demonstrated experience managing Windows Server and Linux environments. Strong practical experience with enterprise networking, including routing, switching, TCP/IP, VLANs, VPNs, DNS, and DHCP. Hands-on experience administering Microsoft Azure, AWS, and Oracle Cloud Infrastructure. Practical experience with VMware and Hyper-V virtualization platforms. Experience managing enterprise backup and disaster recovery solutions. Experience supporting enterprise security technologies and infrastructure. Demonstrated experience administering customer-focused IT Service Management and ticketing platforms. Experience participating in enterprise infrastructure implementation and migration projects.<br>Required Technical Skills<br>Windows Server Administration Linux Administration Active Directory & Group Policy DNS, DHCP, TCP/IPRouting & Switching LAN/WAN Technologies VPN Technologies VMware Microsoft Hyper-VMicrosoft Azure Amazon Web Services (AWS) Oracle Cloud Infrastructure (OCI) Infrastructure Monitoring Backup & Disaster Recovery Endpoint Security Microsoft 365 Administration IT Service Management (ITSM) Enterprise Ticketing Systems Power Shell or Bash scripting is considered an advantage.<br>Certifications<br>The following certifications are highly desirable:ITIL Level 3 Service Management Framework Microsoft Certified (Azure) AWS Certified Oracle Cloud Infrastructure Certification VMware Certified Professional (VCP) Cisco CCNA or CCNP (preferred) Microsoft Windows Server Certifications (preferred)<br>Competencies<br>The successful candidate should demonstrate the following competencies:Customer Focus Teamwork and Collaboration Communication and Influencing Executing with Excellence Analytical Thinking Problem Solving Accountability Planning and Organization Adaptability and Continuous Learning Decision Making Results Orientation Time Management<br>Language Requirements<br>English: Fluent Arabic: Fluent or Professional Working Proficiency

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Responsibilities:</strong></p> <ul> <li>Respond promptly to incoming support requests via phone, email, chat, or helpdesk ticketing system.</li> <li>Gather relevant information to accurately diagnose and troubleshoot technical problems.</li> <li>Provide solutions or guidance to users for resolving hardware, software, and network issues.</li> <li>Document and track all support interactions in the helpdesk ticketing system.</li> <li>Prioritize and categorize tickets based on severity, impact, and urgency.</li> <li>Ensure timely follow-up and closure of tickets, escalating more complex issues to higher-level technical teams.</li> <li>Diagnose and resolve common desktop operating system (Windows, macOS, Linux) and application issues.</li> <li>Perform basic network troubleshooting (e.g., connectivity, Wi-Fi, VPN).</li> <li>Repair or replace hardware components such as PCs, laptops, printers, and peripherals.</li> <li>Create, modify, and disable user accounts in directory services (e.g., Active Directory).</li> <li>Assist with password resets and account lockouts.</li> <li>Maintain user access permissions based on security policies.</li> <li>Install and configure approved software applications, operating systems, and patches.</li> <li>Perform regular system checks and maintenance tasks.</li> <li>Set up and deploy new hardware (computers, printers, mobile devices) following organizational standards.</li> <li>Maintain detailed documentation of technical processes, solutions, and best practices.</li> <li>Create end-user documentation, FAQs, and self-service materials to enhance user independence.</li> <li>Contribute to and update internal knowledge-base articles.</li> <li>Provide clear, concise, and courteous communication to users across all levels of technical understanding.</li> <li>Manage customer expectations regarding timelines and issue resolution.</li> <li>Collaborate with team members to share knowledge and improve internal processes.</li> <li>Stay current with emerging IT trends, technologies, and best practices.</li> <li>Suggest improvements to the helpdesk process to enhance user experience and operational efficiency.</li> <li>Participate in ongoing training and skill development.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements:</strong></p> <ul> <li>Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</li> <li>Proven experience in a helpdesk or technical support role preferred.</li> <li>Proficiency with common operating systems (Windows, macOS, Linux), Microsoft Office Suite and Google Workspace.</li> <li>Knowledge of basic networking principles, including TCP/IP, DNS, DHCP, and VPN.</li> <li>Understanding of security best practices for protecting users data.</li> <li>Experience with ticketing systems (e.g.,Zammad, Zendesk, ServiceNow, JIRA Service Desk).</li> <li>Familiarity with remote support tools and methods.</li> <li>Strong problem-solving and analytical abilities.</li> <li>Excellent verbal and written communication skills.</li> <li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li> <li>Demonstrated customer service orientation and interpersonal skills.</li> </ul><p></p></section>

JOB DETAILS<br>Company: ELSEWEDY ELECTRIC ODP (October Dry Port) Job Title: IT Infrastructure Section Head Scope: IT Infrastructure Management, Systems & Network Support Department: ITReporting Line: GMJob Location: On-site (6th Of October)<br>Responsibilities:* Manage and monitor all installed systems and infrastructure to ensure high availability and optimal performance.* Manage Microsoft Windows Server-based technologies, including DHCP, DNS, Active Directory (AD DS, ADFS, ADCS), SCCM, SCOM, IIS, Remote Access, File and Storage services, and Print and Document services.* Administer VMware technologies such as v Sphere, v Center, and v SAN to support virtualized environments.* Install, configure, and maintain operating systems, application software, and system management tools.* Develop and maintain backup and redundancy strategies to ensure data integrity and availability.* Contribute to the design of information and operational support systems that align with organizational needs.* Participate in the implementation of new servers and software, assessing their alignment with the agreed scope of work (SOW).* Perform basic network administration tasks for the ODP network and coordinate with governmental authorities as needed.* Provide second-level technical support for ODP systems and collaborate with other governmental authorities to resolve technical issues.* Administer and oversee the CCTV system to maintain surveillance and security operations.* Monitor and follow up on the process and functionality of the OCR system.* Manage EMC Storage systems, including SAN and NAS, to ensure data storage reliability and efficiency.* Administer Microsoft Azure and manage Microsoft 365 & Exchange environments for the organization.* Create and maintain comprehensive documentation for processes, configurations, and troubleshooting related to system administration.* Act as a technical resource for IT projects, providing expertise and support as required.<br>Qualifications:* Bachelor's degree in Computer Science, Information Systems, or a related field.* 8–12 years of progressive experience in IT infrastructure and systems administration, including 2–3 years in a supervisory/team lead capacity.* Hands-on experience with the Windows Server ecosystem (AD DS, ADFS, ADCS, DHCP, DNS, SCCM, SCOM, IIS).* Proven experience administering VMware environments (v Sphere, v Center, v SAN).* Experience managing enterprise storage systems (SAN/NAS – EMC preferred).* Experience with Microsoft 365, Exchange, and Azure administration.* Background in backup and disaster recovery strategy design and implementation.* Microsoft Certified: Windows Server / Azure Administrator Associate (required); VMware VCP – preferred; ITIL Foundation – preferred.* Experience with CCTV and/or OCR systems, and prior exposure to governmental coordination or regulated environments, is a plus.

About the job:At Clini Soft, we develop innovative software solutions for healthcare institutions, helping medical organizations optimize their operations and improve efficiency. As we continue to grow, we are looking for an experienced Senior Technical Support Team Leader to join our team in Alexandria. If you are passionate about technology, enjoy solving complex technical challenges, and have the leadership skills to drive a high-performing support team, we would love to hear from you.<br>???? Location: Alexandria, Egypt (Smouha) – On-site From Saturday to Thursday From (10 AM - 6 PM)<br>???? Job Title: Senior Technical Support Team Leader<br>Key Responsibilities:Lead and manage the Technical Support team to ensure high service quality and customer satisfaction. Assign tasks, monitor performance, and ensure timely issue resolution. Act as the primary escalation point for complex technical issues. Troubleshoot software and system-related problems efficiently. Monitor support KPIs and drive continuous process improvement. Provide coaching, guidance, and training to team members. Coordinate with internal departments to resolve customer concerns. Conduct field visits and supervise on-site implementations when required. Reports directly to the CEO and plays a key part in ensuring operational excellence, customer satisfaction, and the continuous improvement of technical support services.<br>Qualifications:Bachelor’s degree in Computer Science, Information Systems, or BIS (Business Information Systems).2–3 years of experience in Technical Support. Strong experience in: Troubleshooting/ Software Support/ Windows Environment Excellent customer service and problem-solving skills. Strong leadership and team management abilities. Ability to work under pressure and prioritize tasks effectively. Willingness to travel for field missions when required.<br>Preferred Skills:Analytical mindset with strong decision-making abilities. Excellent communication and interpersonal skills. Experience managing support teams or mentoring team members. Ability to handle escalations and critical incidents professionally.<br>What we Offer:Competitive salary based on experience and qualifications. Transportation and field mission allowances. Social insurance from day one. Clear career growth and leadership development opportunities. Dynamic and supportive work environment.<br>Join us and become part of our mission to transform healthcare management through technology.

About the Role We are seeking a proactive and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for providing technical assistance, troubleshooting software and system-related issues, supporting software implementations, and ensuring an excellent customer experience throughout the support lifecycle. The ideal candidate is a strong problem solver with excellent communication skills, a solid technical foundation, and a passion for helping customers resolve issues efficiently. Key Responsibilities Install, configure, and maintain software applications and systems. Provide technical support to customers and internal users, ensuring systems operate efficiently and effectively. Support the deployment and rollout of new software applications and updates. Diagnose and troubleshoot software, application, system, and network-related issues. Investigate incidents, identify root causes, and implement appropriate solutions. Manage multiple support requests simultaneously while meeting agreed service levels. Escalate unresolved issues to relevant internal teams, including development and implementation teams. Research and identify solutions to software and hardware-related problems. Maintain accurate records of issues, resolutions, and customer interactions within the support system. Develop and maintain technical documentation, user guides, and knowledge base articles. Follow up with customers to ensure issues have been fully resolved and systems are functioning properly. Prepare regular support reports and provide insights for continuous service improvement. Deliver exceptional customer service throughout the issue resolution process. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. Proven experience as a Technical Support Engineer, IT Help Desk Specialist, Desktop Support Engineer, or a similar role. Experience supporting software applications and enterprise systems. Hands-on experience working with Windows operating systems and related environments. Experience in software implementation and user support is highly preferred. Relevant technical certifications are considered a plus. Technical Skills Strong understanding of computer systems, software applications, and operating systems. Knowledge of networking fundamentals and system troubleshooting. Ability to diagnose and resolve technical issues efficiently. Familiarity with ticketing systems and service desk processes. Experience documenting incidents, solutions, and technical procedures. Understanding of software deployment and configuration processes. Soft Skills Excellent troubleshooting and analytical thinking skills. Strong communication skills, both written and verbal. Outstanding customer service orientation. Ability to explain technical concepts clearly to non-technical users. Strong organizational and time-management skills. Self-motivated with a high sense of ownership and accountability. Ability to work independently and collaboratively within a team environment.