CS Cart Jobs in Egypt

IT Helpdesk Specialist Arabco International Group | Cairo, Egypt | Full-Time, On-SiteAbout Arabco International Group Founded in 1977, Arabco International Group is a Cairo-based trading company specializing building materials and related commodities. Through a unique business model connecting supply and demand across the trading, shipping, and production sectors of the cement industry, Arabco has built a strong global network of partners and aims to be a leading player in the international trade of cementitious and building materials.Role Overview Arabco is looking for an IT Helpdesk Specialist to join its Cairo office and support the company's day-to-day technology needs. This role is responsible for providing first-line technical support to end users, troubleshooting hardware, software, and network issues, and helping maintain reliable, well-functioning IT systems across the organization. The ideal candidate is hands-on, responsive, and comfortable managing multiple support requests in a fast-paced environment.Key Responsibilities• Respond to and resolve support tickets in a timely and professional manner• Troubleshoot hardware, software, printer, and network connectivity issues• Install, configure, and maintain desktops, laptops, and peripheral devices• Set up and manage user accounts and permissions via Active Directory• Support Microsoft Office 365 and related productivity tools• Diagnose and resolve basic networking issues (TCP/IP, DNS, DHCP, VPN)• Maintain accurate documentation of incidents, resolutions, and recurring issues• Escalate complex or unresolved issues to appropriate teams or vendors• Maintain IT inventory and ensure equipment is properly tracked and serviced• Contribute ideas and feedback to improve IT support processes and service qualityQualifications• Minimum 1+ year of experience in IT Helpdesk, Technical Support, or a related role• Hands-on experience troubleshooting hardware, software, printers, and network connectivity• Working knowledge of Windows operating systems, Microsoft Office 365, and Active Directory• Familiarity with ticketing systems and IT service management processes• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)• Experience installing, configuring, and maintaining desktops, laptops, and peripherals• Strong problem-solving, analytical, and communication skills• Ability to work independently and manage multiple support requests efficiently• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field• IT certifications (CompTIA A+, Network+, Microsoft Certifications, or equivalent) are a plus<p><strong>Additional Details</strong></p><ul><li>Number of openings: 1</li><li>Shift system: Morning only</li></ul>

وظيفة شاغرة: موظف دعم فني (Technical Support)????الموقع: القاهرة – داخل مقر الشركة???? الشركة: Orderkingتعلن شركة Orderking المتخصصة في أنظمة نقاط البيع وإدارة المطاعم والكافيهات، عن حاجتها إلى موظف دعم فني للانضمام إلى فريق العمل داخل مقر الشركة.المهام والمسؤوليات:تقديم الدعم الفني للعملاء ومتابعة مشكلاتهم التقنية حتى الحل.تركيب وإعداد أنظمة الشركة لدى العملاء.اختبار الأنظمة بعد التحديثات والتأكد من كفاءتها.إعداد تقارير فنية وتوثيق المشكلات والحلول.المتطلبات:خبرة سابقة في مجال الدعم الفني أو أنظمة نقاط البيع (POS) تعتبر ميزة إضافية.مهارات تواصل قوية والقدرة على التعامل مع العملاء باحترافية.الالتزام والانضباط في المواعيد والعمل بروح الفريق.

job description Help Desk Technician is needed to be hired at our Asyut Branches Min. 2 years of experience in the same position Bachelor of MIS or any relevant degree is a must Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills* Monitor network performance and optimize the network of optimal speed and availability* Multi-tasking with excellent time management skills and ability to work under pressure.<br>Job Description:<br>Provide hardware, software and all front-end technical support for internal users. Troubleshoot and resolve hardware and software application issues Set up new desktops and laptops with necessary business applications. Installing and configuring computer hardware, software, systems, networks, printers and scanners. Set up user accounts, permissions, mailboxes, groups, Users applications . Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.). Perform routine and preventative maintenance on printers, scanners and other equipment. Testing new technology and organizing cables and testing the passive network Install, maintenance and testing security cams

Managing local/wide area network infrastructure, including routers, switches, firewalls, VPN networks, VoIP technology, and wireless networks Implementing and maintaining a passive network (fiber optic cables and Ethernet). Managing and maintaining NVR and fingerprint system. Providing specialized technical support for all company devices and software, including troubleshooting, installation, and updates. Managing and maintaining audio system, display devices, and printers. Monitoring network performance and troubleshooting connectivity, latency, and data transfer rate issues. Ensuring high-availability solutions with backup systems and failover configurations. Ensuring compliance with IT security policies and supporting audits and risk assessments. Developing and maintaining system and network architecture and configuration documentation. Extensive experience in network and low-current system architecture. • Deep understanding of passive networks and cable issues. Operational experience with surveillance camera systems and fingerprint systems. • Mastery of audio systems. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and in a team. High accuracy and strong organizational skills. Advanced skills in diagnosing and repairing hardware and software faults. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>People with disabilities are welcome (visual impairment - low vision, hearing impairment - deafness)</li><li>Advantages: Health insurance, social insurance, and meals</li></ul>

<p><strong>Job Summary:</strong></p><p>We are seeking a smart, active, and organized IT professional with a strong passion for technical support and network management.&nbsp;</p><p>The ideal candidate will be responsible for providing end-user support, troubleshooting issues, and ensuring the smooth operation of IT systems and infrastructure, including Linux environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to user inquiries via phone, email, chat, or ticketing systems.</li><li>Diagnose and troubleshoot hardware, software, network, and printer issues.</li><li>Diagnose and troubleshoot network issues (connectivity, performance, etc.).</li><li>Provide step-by-step solutions or escalate issues when necessary.</li><li>Install, configure, and maintain desktops, laptops, and peripheral devices.</li><li>Install, configure, and administer Linux operating systems.</li><li>Support operating systems including Windows, macOS, Linux, and mobile platforms.</li><li>Manage user accounts, passwords, and access rights.</li><li>Perform scheduled system maintenance and upgrades.</li><li>Track and manage hardware and software inventory.</li><li>Document troubleshooting processes and resolutions.</li><li>Communicate effectively with users and internal IT teams regarding issue status.</li></ul><p>&nbsp;</p><p><strong>Key Skills and Qualifications:</strong></p><ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li><li>Fluent in English, both written and spoken.</li><li>Minimum of 2 years of relevant experience.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Basic networking knowledge (DNS, DHCP, LAN/WAN).</li><li>Hands-on experience with Linux OS installation and administration.</li><li>In-depth knowledge of Linux distributions (e.g., RHEL/CentOS, Ubuntu, Debian).</li><li>Familiarity with remote support tools.</li><li>Experience with operating systems (Windows, macOS, Linux).</li><li>Knowledge of network devices (e.g., Cisco, Juniper).</li><li>Ability to work under pressure and manage time effectively.</li><li>Experience in helpdesk or network support roles.</li><li>ITI graduates are preferred, especially from tracks such as Cyber Security, Cloud and Infrastructure Services, and Information Systems.</li><li>Relevant certifications (CCNA, CCNP, CompTIA Network+, CompTIA A+, Linux certifications) are preferred.</li></ul><p>&nbsp;</p><p>Employment Type</p><p>Full-time</p><p>Edit job description</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Key Responsibilities<ul><li>Provide first-line technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues or escalate them when necessary.</li><li>Log, track, and update support tickets accurately.</li><li>Guide customers through basic troubleshooting steps and product usage.</li><li>Collaborate with internal teams to resolve customer issues.</li><li>Maintain a high level of customer satisfaction through professional communication.</li><li>Document solutions and contribute to the knowledge base.</li><li>Stay up to date with product features and technical processes.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, <strong>or</strong> equivalent technical training (e.g., ITI) or self-learning experience.</li><li><strong>OR</strong> previous experience in a light Technical Support role with a strong interest in developing technical skills.</li><li>Customer service experience is a plus.</li><li>Fluent English (spoken and written).</li><li>Excellent communication and interpersonal skills</li><li>Ability to learn quickly and work in a fast-paced environment.</li><li>Willingness to work rotational shifts if required.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and technically skilled IT Support Specialist to join our growing team in Alexandria. The successful candidate will be responsible for maintaining the organization s IT infrastructure, providing technical support to users, ensuring system reliability, and contributing to the smooth operation of our technology environment.If you enjoy solving technical problems, supporting users, and working with modern IT systems, we would love to hear from you.</p><p>Responsibilities:</p><ul><li>Provide first- and second-level technical support to end users.</li><li>Install, configure, and maintain Windows operating systems and business applications.</li><li>Troubleshoot hardware, software, printer, and peripheral issues.</li><li>Configure and maintain wired and wireless networks.</li><li>Monitor and maintain LAN, WAN, VPN, routers, switches, and internet connectivity.</li><li>Install, configure, and troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and security policies using Active Directory.</li><li>Perform routine system maintenance, updates, and software deployments.</li><li>Configure and maintain backup solutions and assist in disaster recovery procedures.</li><li>Maintain antivirus, endpoint protection, and cybersecurity best practices.</li><li>Support meeting rooms, audio-visual equipment, and video conferencing systems.</li><li>Document technical issues, solutions, and IT assets.</li><li>Coordinate with external vendors and service providers when necessary.</li><li>Ensure high levels of customer service while resolving support requests efficiently.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, or a related field.</li><li>2 5 years of experience in IT Support, Help Desk, or Systems Administration.</li><li>Strong knowledge of Windows 10/11 and Windows Server.</li><li>Experience with Microsoft 365 Administration.</li><li>Good understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN).</li><li>Experience with Active Directory and Group Policy.</li><li>Familiarity with virtualization technologies (Hyper-V or VMware) is a plus.</li><li>Knowledge of backup solutions and cybersecurity fundamentals.</li><li>Experience supporting printers, scanners, and other office equipment.</li></ul><p>Preferred Certifications</p><ul><li>CompTIA A+</li><li>CompTIA Network+</li><li>Microsoft Certified (Modern Desktop Administrator or equivalent)</li><li>Cisco CCNA (preferred but not mandatory)</li></ul><p>Required Skills</p><ul><li>Excellent troubleshooting and analytical skills.</li><li>Strong communication and customer service skills.</li><li>Ability to prioritize multiple support requests.</li><li>Strong documentation and organizational abilities.</li><li>Ability to work independently and collaboratively within a team.</li><li>Professional attitude with a commitment to continuous learning.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Talent 360 is looking for a " Technical Support Engineer" to join their growing team! If you're passionate about technology, enjoy troubleshooting technical issues, and thrive in solving complex technical challenges, this is a great opportunity to grow your career in a dynamic and collaborative environment. As a Support Engineer, you'll be responsible for diagnosing and resolving technical issues, providing technical support to clients and internal teams, investigating system-related problems, and collaborating with cross-functional teams to ensure the stability and performance of software solutions. - Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance. - Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments. - Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines. - Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base materials. - Maintain centralized repositories, audit trails, trackers, and governance records with proper version control and accessibility. - Coordinate with departments to roll out new processes, prepare training materials and guides, and monitor process adoption and adherence. - Prepare reports and dashboards highlighting operational performance, implementation progress, gaps, risks, and key insights for management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>1 4 years of experience in technical support, process coordination, application support, or related roles.</li><li>Good understanding of databases, APIs, integrations, middleware concepts, and cloud platforms such as OCI, AWS, or Azure.</li><li>Familiarity with Linux and Windows server environments, monitoring tools, and ticketing systems.</li><li>Strong documentation, reporting, and process management skills with attention to detail.</li><li>Basic knowledge of scripting, DevOps concepts, and CI/CD pipelines is considered a plus.</li><li>Excellent communication, problem-solving, organizational, and stakeholder management skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Tech Support Engineer</p><p><b>About Millennium</b></p><br><p><br>Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.</p><br><p>Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.</p><br><p><b>Meet the Team</b></p><br><p><br>Core to the health and growth of our business, Millennium’s Information Technology organization supports the firm’s active, multi-manager business model with flexible, scalable technology and advanced proprietary systems. Within IT, the End User Services team delivers high-quality support across the employee technology environment, helping maintain reliable day-to-day operations, strong service coverage and a seamless end-user experience across the office and broader organization.</p><br><p><b>What You'll Do</b></p><br><ul><li>Deliver high-quality technical support to employees via phone, email and in person, ensuring reliable helpdesk and phone coverage</li><li>Manage daily helpdesk operations in ServiceNow, including incident and problem workflows, ticket oversight and timely resolution</li><li>Build, deploy and support desktop workspace kits, including workstations, thin clients, monitors, phones, mobile devices and peripherals</li><li>Execute moves, adds and changes across end-user hardware and office technology setups as needed</li><li>Create and maintain technical documentation and contribute to knowledge sharing across the team</li><li>Identify service gaps and process inefficiencies, and drive automation and continuous improvement initiatives that enhance the end-user experience</li><li>Triage and escalate high-priority issues appropriately, using strong judgment in a fast-paced support environment</li><li>Contribute to and lead local, regional and global IT projects while supporting the broader Technical Support and End User Services team</li></ul><p><b>What You Bring</b></p><br><ul><li>Bachelor’s degree in Computer Science or a related field</li><li>5+ years of enterprise-level technical support experience, ideally within financial services and including trade-floor support</li><li>Strong analytical and problem-solving skills, with experience using PowerShell, Python or other scripting languages</li><li>Familiarity with AI prompting and AI agents for automation or decision support; experience with Claude Code and Copilot is a plus</li><li>Deep knowledge of Microsoft Windows, Windows infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix, modern authentication and printing technologies</li><li>Solid understanding of PC hardware, mobile technologies including Microsoft Intune, Android and iOS, and collaboration tools such as Webex, Zoom and Teams</li><li>Excellent written and verbal communication skills, with a methodical approach to troubleshooting and a strong focus on service quality</li><li>A proactive, team-oriented mindset with strong time management skills, adaptability under pressure, and willingness to provide night, weekend, on-call and light travel coverage</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Technical Support Specialist Operations Talent 360 is hiring a Technical Support Specialist to join our team. This is a full time opportunity for someone proactive, organized, and passionate about delivering high quality work in a fast paced business environment. About the Role As a Technical Support Specialist at Talent 360, you will be responsible for providing first line technical support, troubleshooting, and training to ensure smooth operations across our systems. The ideal candidate should have experience in technical support or IT services and the ability to work closely with different teams to ensure workflow efficiency, accurate follow up, and high quality execution. Key Responsibilities Network support : Provide first line support for internal networks and resolve basic connectivity issues. Database management : Handle SQL database queries and assist with basic data troubleshooting. Hardware troubleshooting : Diagnose and resolve hardware problems quickly to minimize downtime. POS/ERP systems : Support cashier and kitchen modules, ensuring smooth system logic and functionality. Training &amp; presentations : Deliver clear training sessions and presentations to clients and internal teams. Client support : Provide professional assistance to clients Shift flexibility : Adapt to rotating shifts and occasional fieldwork assignments (transportation covered). Documentation : Maintain accurate records, emails, and chat communications in English (B1 level).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Basic knowledge of internal networks, SQL databases, and hardware troubleshooting. Familiarity with POS/ERP logic (cashier and kitchen modules). Strong soft skills including patience, stress management, and presentation/training ability. Flexibility to work across rotating shifts and occasional fieldwork (transportation covered). English proficiency (B1 level) for emails, chats, and records. Bachelor s degree in Computer Science or related field preferred; entry level candidates welcome.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems.<br> They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.<br> Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support.<br> Diagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues.<br> Provide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment.<br> Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution.<br> Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system.<br> Maintain and update the knowledge base with solutions to common problems and best practices for end-user support.<br> Assist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users.<br> Collaborate with other IT teams to ensure the seamless integration and operation of systems and applications.<br> Provide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems.<br> Participate in the development and implementation of IT policies, procedures, and standards related to user support.<br> Contribute to the continuous improvement of the IT support processes and the enhancement of the user experience.<br> Stay up to date with the latest technologies, tools, and best practices in the field of IT support.<br> Mentor and train junior IT support staff or interns as needed.<br> Associate degree or bachelor’s degree in computer science, Information Technology, or a related field.<br> 1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment.<br> Strong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues.<br> Proficient in the use of Windows, macOS, and/or Linux operating systems, as well as common office productivity applications.<br> Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques.<br> Familiarity with IT service management practices, including incident management and service desk operations.<br> Excellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support.<br> Ability to work independently and as part of a team to support the IT needs of the organization.<br> Adaptability and a willingness to learn about new technologies and stay up to date with industry trends.<br> Strong customer service orientation and a commitment to providing high-quality user support.<br> Industry certifications (e.<br>g., CompTIA A+, Network+, Security+) are preferred.<br></span> </div>

Company Description <br>Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. TP combines modern technology with a strong focus on empathy, ensuring intelligent, human-centered solutions for clients worldwide. The organization is committed to innovation, future-readiness, and creating supportive work environments for team members. Joining TP means being part of a dynamic, forward-looking company that values growth and adaptability.<br>Role Description The Technical Support & Sales Representatives role is a full-time, on-site position based in Qesm 1st New Cairo. In this role, team members provide technical support to customers, resolve product and service issues, and guide users through troubleshooting steps. They handle customer inquiries via phone or digital channels, ensuring high levels of customer satisfaction through clear communication and effective problem-solving. Representatives also identify potential sales opportunities, present suitable solutions, and support the closing of sales while adhering to company policies and quality standards. Daily tasks include documenting interactions, following established procedures, collaborating with colleagues and supervisors, and maintaining an excellent level of C1 English communication throughout all customer contacts.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Support and Customer Satisfaction capabilities. Proficiency in Technical Support and Troubleshooting for software, hardware, or service-related issues. Solid Analytical Skills to diagnose problems, interpret information, and recommend effective solutions. C1 level English proficiency (spoken and written), with clear, professional communication. Ability to work on-site in Qesm 1st New Cairo during night shifts and maintain reliability and punctuality. Comfort with sales-oriented tasks, including identifying customer needs and presenting appropriate offerings. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Previous experience in technical support, customer service, or sales is an advantage, but motivated graduates are encouraged to apply.

<p>Are you a budding tech enthusiast ready to launch your career in the dynamic world of Information Technology? Do you thrive on solving puzzles and helping others? Then prepare to join an exceptional team as our new <strong>IT Help Desk Technician</strong>! We are seeking a passionate and driven individual to be the first line of support for our users, ensuring smooth operations and a seamless technological experience. This is an incredible opportunity to kickstart your professional journey <strong>on-site</strong> in <strong>Giza, Egypt</strong>.</p><p><strong>What You'll Be Doing to Make an Impact:</strong></p><ul><li><strong>First-Line Support:</strong> Be the go-to person for all technical inquiries, providing prompt and professional assistance to users.</li><li><strong>Troubleshooting Wizard:</strong> Diagnose and resolve a wide range of hardware and software issues, from basic connectivity problems to application errors.</li><li><strong>System Setup & Maintenance:</strong> Assist with the installation, configuration, and maintenance of workstations, peripherals, and software applications.</li><li><strong>User Empowerment:</strong> Guide users through technical processes, offering clear instructions and best practices to enhance their digital literacy.</li><li><strong>Documentation & Knowledge Sharing:</strong> Meticulously record incidents, solutions, and procedures to build a robust knowledge base for the team and future reference.</li></ul><p><strong>Skills & Technologies You'll Master:</strong></p><p>You'll get hands-on experience with core IT principles and tools, including a strong foundation in <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong>. Your day-to-day will involve honing your <strong>Technical Support</strong> and <strong>Troubleshooting</strong> capabilities, all while delivering exceptional <strong>Customer Service</strong>. You'll delve into <strong>Networking Basics</strong>, manage various <strong>Operating Systems (Windows/macOS)</strong>, and perfect your skills in <strong>Hardware/Software Installation</strong>. Strong <strong>Problem Solving</strong> and clear <strong>Communication</strong> are key, supported by your proficiency in the <strong>Microsoft Office Suite</strong>.</p><p><strong>Growth Opportunities:</strong></p><p>This isn't just a job; it's a launchpad! As an <strong>Entry Level</strong> professional, you'll have unparalleled opportunities to grow your technical expertise, take on new challenges, and explore various career paths within IT. We are committed to your professional development and provide a supportive environment for continuous learning and advancement.</p><p><strong>Our Team & Culture:</strong></p><p>Join a collaborative and supportive team where your contributions are valued, and your growth is encouraged. We foster a culture of innovation, problem-solving, and mutual respect, ensuring you feel empowered to make a real difference every day.</p><p><strong>Requirements</strong></p><ul><li><strong>Academic Foundations:</strong> A foundational understanding of <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong> principles.</li><li><strong>Experience Level:</strong> This is a fantastic opportunity for an <strong>Entry Level</strong> professional with <strong>0-1 years of experience</strong> in a related field or a strong desire to begin a career in IT support.</li><li><strong>Essential Technical Acumen:</strong><ul><li>Demonstrated aptitude for <strong>Technical Support</strong> and <strong>Troubleshooting</strong>.</li><li>Basic familiarity with <strong>Networking Basics</strong> and common <strong>Operating Systems (Windows/macOS)</strong>.</li><li>Ability to perform <strong>Hardware/Software Installation</strong> and configuration.</li><li>Proficiency with the <strong>Microsoft Office Suite</strong>.</li></ul></li><li><strong>Key Soft Skills:</strong><ul><li>Exceptional <strong>Customer Service</strong> orientation with a patient and helpful demeanor.</li><li>Strong <strong>Problem Solving</strong> abilities, eager to tackle technical challenges.</li><li>Excellent verbal and written <strong>Communication</strong> skills to clearly explain technical concepts.</li></ul></li><li><strong>Career Level:</strong> An ambitious and dedicated <strong>Entry Level</strong> candidate ready to dive into the world of IT.</li></ul>

<p>Egypt Education Platform is excited to announce a vacancy for an IT Help Desk - Fresh Graduate to join our technology team at Madinaty Integrated Language School. This is a fantastic opportunity for a recent graduate eager to start their career in Information and Communication Technology within an educational environment.</p><p>Key Responsibilities:</p><ul><li>Provide first-line technical support to staff and students for IT-related issues, including hardware, software, and network problems.</li><li>Assist in troubleshooting and resolving technical issues via phone, email, or in-person, ensuring a high level of customer service.</li><li>Maintain accurate records of support requests and resolutions in the help desk system.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Support the implementation of new technologies and assist in training users on how to utilize them effectively.</li><li>Monitor and maintain the IT inventory and report on equipment needs as necessary.</li><li>Collaborate with other ICT team members to improve the overall ICT infrastructure and service delivery.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Information Technology, or a related field.</p><p>Strong interest in technology and eagerness to learn about ICT systems and support.</p><p>Excellent problem-solving skills and ability to work under pressure.</p><p>Good communication skills in both Arabic and English.</p><p>Familiarity with common operating systems, software applications, and hardware components.</p><p>Ability to work collaboratively within a team and support a diverse range of users.</p><p>A positive attitude and a willingness to take on new challenges.</p><p>Residence in Obour, Nasr City, or El-Shorouk City is preferred</p><p>The ideal candidate will be proactive, well-organized, and passionate about providing support to enhance the technological experience within our educational institution.</p><p>Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced IT Manager to oversee IT operations, ensure service excellence, and maintain the stability of business-critical systems. The ideal candidate will have strong expertise in IT operations, incident management, Root Cause Analysis (RCA), CRM systems, SLA management, and on-site technical support. This role requires excellent problem-solving skills, leadership abilities, and a customer-focused mindset to ensure seamless IT service delivery. Key Responsibilities Manage day-to-day IT operations and ensure high availability of IT services. Lead incident management activities, ensuring timely resolution of critical issues. Conduct Root Cause Analysis (RCA) for recurring incidents and implement preventive actions. Monitor and maintain Service Level Agreements (SLAs), ensuring compliance with agreed service targets. Administer, support, and optimize CRM systems to meet business requirements. Provide and oversee on-site technical support for hardware, software, network, and end-user issues. Coordinate with internal teams and external vendors for issue resolution and service delivery. Monitor system performance and implement continuous improvements to enhance operational efficiency. Develop and maintain IT policies, procedures, and documentation. Manage IT assets, licenses, and infrastructure. Prepare operational reports, incident summaries, SLA performance reports, and management dashboards. Lead, mentor, and support IT support teams to ensure high-quality service delivery. Ensure compliance with organizational security standards and IT best practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong knowledge of IT Operations Management.</li><li>Hands-on experience in Incident Management and Problem Management.</li><li>Expertise in conducting Root Cause Analysis (RCA).</li><li>Experience working with CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho CRM, or similar).</li><li>Strong understanding of SLA monitoring and service delivery metrics.</li><li>Experience providing on-site IT support in enterprise environments.</li><li>Knowledge of ITIL framework and IT Service Management (ITSM) best practices.</li><li>Familiarity with Windows Server, Active Directory, Microsoft 365, networking, and system administration.</li><li>Excellent analytical, troubleshooting, and decision-making skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Ability to prioritize multiple tasks in a fast-paced environment.</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>4 6 years of experience in IT Operations or IT Infrastructure, with experience in a leadership or supervisory role.</li><li>ITIL Foundation certification is preferred.</li><li>Microsoft, Cisco, or other relevant technical certifications are a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. We re the first software business in the world to have our sustainability targets validated by the SBTi, and we ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We ve also recently been named as one of the world s most innovative companies. If you re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job Title: Tech Support Engineer Location: Cairo, Egypt Employment Type: full-time The job The Tech Support Engineer is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications. The TSE is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services. Key responsibilities Provides routine second line product support as required to customers in the region. Promptly address and resolve customer complaints or technical issues. Provides high quality, specialist product training in both AVEVA training centres and at customer locations. Contributes to the delivery of deployment and configuration services to AVEVA s customers Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning. Provides pre-sales support as required by line management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Essential requirements</strong> Experience with Microsoft Windows Operating Systems. Experience in Current versions of AVEVA InTouch and System Platform. A sound understanding of HMI / SCADA solution architectures and industrial automation. Domain experience in the implementation and use of process control utilized in the Food &amp; Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space. Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing. BS degree in a respective Computer Science or Engineering field. Excellent communication skills, written and verbal in English. Other languages will be considered a Plus Collaboration mindset and ability to work in a virtual team environment towards a common goal. <strong>Desired skills</strong> Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL) Experience with Microsoft SQL Server database administration Experience with Microsoft Visual Studio, including VB.Net and/or C#</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Lead Sev-1 and Sev-2 incidents from diagnosis through resolution.<br> Ensure incidents and service requests meet agreed SLAs.<br> Analyze recurring incidents and implement permanent fixes.<br> Prepare root cause analysis reports and corrective action plans.<br> Build scripts, automation solutions, and support tools.<br> Monitor aged L2 tickets and drive resolution within three working days.<br> Manage complex support cases and maintain high customer satisfaction.<br> Review negative client feedback and implement improvement actions.<br> Lead technical projects across multiple workstreams.<br> Train and coach L1 and L2 support engineers.<br> Supervise service quality and support client improvement plans.<br> Maintain technical documentation and knowledge base articles.<br> Record billable and non-billable work through the service management platform.<br> Build trusted relationships with clients and internal stakeholders.<br> A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.<br> Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.<br> Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.<br> A space for every personality: Love socializing?<br> You’ll thrive in our lively environment where conversation and connection are key.<br> Prefer quiet focus?<br> We’ve got dedicated Focus Rooms perfect for deep work.<br> Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.<br> Technical Requirements Advanced troubleshooting of Windows 10 and Windows 11 environments.<br> Strong knowledge of Windows Server administration.<br> Hands-on experience with Active Directory, Group Policy, DNS, and DHCP.<br> Experience administering Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, and OneDrive.<br> Knowledge of Microsoft Entra ID, identity management, access controls, and multifactor authentication.<br> Experience with Microsoft Intune, endpoint management, security policies, and device compliance.<br> Strong understanding of TCP/IP, VLANs, routing, switching, Wi-Fi, and VPN technologies.<br> Experience managing firewalls, endpoint protection, security patches, and antivirus or EDR solutions.<br> Knowledge of server virtualization platforms such as Hyper-V or VMware.<br> Experience with backup, recovery, and disaster recovery processes.<br> Ability to perform backup restoration tests and verify recovery readiness.<br> Experience with Azure services and hybrid infrastructure environments.<br> Hands-on experience with monitoring and remote support tools.<br> Experience using HaloPSA or another ITSM or PSA platform.<br> Strong PowerShell scripting skills for task automation and system administration.<br> Knowledge of ITIL incident, problem, change, and service request management practices.<br> Ability to produce network diagrams, technical documentation, RCA reports, and implementation plans.<br> Working knowledge of VoIP systems such as 3CX is preferred.<br> Exposure to Linux administration, cloud platforms, or cybersecurity operations is an advantage.<br> Professional Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field.<br> Eight or more years of experience in technical support, IT infrastructure, or managed services.<br> Experience working in an MSP environment and supporting multiple clients.<br> Experience leading critical incidents and technical escalation cases.<br> Experience coaching or supervising technical support teams.<br> Proven technical project delivery experience.<br> Strong client and stakeholder management skills.<br> Arabic communication skills and English proficiency suitable for client meetings and technical documentation.<br> Ability to manage multiple priorities and make decisions during service disruptions.<br> Certifications At least one relevant professional certification is required.<br> ITIL 4 Foundation or higher.<br> Microsoft 365 Certified Administrator Expert.<br> Microsoft Certified Azure Administrator Associate.<br> Microsoft Certified Windows Server Hybrid Administrator Associate.<br> Microsoft Certified Endpoint Administrator Associate.<br> Microsoft Certified Identity and Access Administrator Associate.<br> Cisco Certified Network Associate.<br> CompTIA Network+ or Security+.<br> A current Fortinet, Sophos, or equivalent firewall certification.<br> 3CX certification is preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.</b></p><br><p><b>We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.</b></p><br><p><b>If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.</b></p><br><p><b><span><span><span>For more information about our privacy policy and how to manage cookies, visit our </span></span></span></b><b>Privacy Policy</b><b><span><span><span>.</span></span></span></b></p><br><p><b>Job Title:</b>&nbsp;Tech Support Engineer</p><br><p><b>Location:</b>&nbsp;Cairo, Egypt</p><br><p><b>Employment Type:</b> full-time</p><br><p><b>The job&nbsp;</b>&nbsp;</p><br><p>The Tech Support Engineer is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications.</p><br><p>The TSE is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.</p><br><p><b>Key responsibilities</b>&nbsp;</p><br><ul><li>Provides routine second line product support as required to customers in the region.</li><li>Promptly address and resolve customer complaints or technical issues.</li><li>Provides high quality, specialist product training in both AVEVA training centres and at customer locations.</li><li>Contributes to the delivery of deployment and configuration services to AVEVA’s customers</li><li>Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services</li><li>Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region</li><li>Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.</li><li>Provides pre-sales support as required by line management.</li></ul><p><b>Essential requirements</b>&nbsp;</p><br><ul><li>Experience with Microsoft Windows Operating Systems.</li><li>Experience in Current versions of AVEVA InTouch and System Platform.</li><li>A sound understanding of HMI / SCADA solution architectures and industrial automation.</li><li>Domain experience in the implementation and use of process control utilized in the Food &amp; Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space.</li><li>Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.</li><li>BS degree in a respective Computer Science or Engineering field.</li><li>Excellent communication skills, written and verbal in English. Other languages will be considered a Plus</li><li>Collaboration mindset and ability to work in a virtual team environment towards a common goal.</li></ul><p><b>Desired skills</b>&nbsp;</p><br><ul><li>Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)</li><li>Experience with Microsoft SQL Server database administration</li><li>Experience with Microsoft Visual Studio, including VB.Net and/or C#</li></ul><p><b>Commercial at AVEVA</b>&nbsp;</p><br><p>Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.&nbsp;</p><br><p>If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.&nbsp;</p><br><p>Find out more: <span>https://www.aveva.com/en/about/careers/</span>&nbsp;</p><br><p><b><span>AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.&nbsp; Background checks will be conducted in accordance with local laws and may, subject to those laws, &nbsp;include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.&nbsp; Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.</span></b></p><br><p><br><b>AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.<br>&nbsp;<br>Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.</b></p><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Job purpose</h4> <p>The IT Supervisor oversees the daily operations of the IT department, ensures the stability and security of the company’s network infrastructure, and manages the IT support team. This role is critical in maintaining high system availability, managing hardware/software deployments, and supporting the technological needs of the Ras El Hekma property.</p> <h4>Key responsibilities & duties</h4> <p><strong>1. Infrastructure & system maintenance</strong><br> Supervise the installation, configuration, and maintenance of servers, networks (LAN/WAN), Wi-Fi, and telecommunications systems.<br> Monitor system performance to ensure maximum uptime and resolve technical bottlenecks immediately.<br> Manage backup procedures, disaster recovery plans, and data integrity protocols.</p> <p><strong>2. Team leadership & helpdesk support</strong><br> Lead, mentor, and schedule the daily tasks of the IT technical support team.<br> Act as the escalation point for complex technical issues reported by staff or guests.<br> Ensure technical support tickets are resolved efficiently and within agreed service levels (SLAs).</p> <p><strong>3. Security & compliance</strong><br> Implement and enforce company cybersecurity policies, firewalls, antivirus compliance, and access controls.<br> Conduct regular system audits to identify potential vulnerabilities or unauthorized software installations.</p> <p><strong>4. Inventory & vendor management</strong><br> Maintain an accurate inventory of all hardware assets, software licenses, and IT peripherals.<br> Coordinate with external IT vendors and internet service providers (ISPs) for procurement, maintenance, and system upgrades.</p> <h4>Qualifications</h4> <h4>Job requirements & qualifications</h4> <p><strong>Education:</strong> Bachelor’s degree in Computer Science, Information Technology, or a related field.<br> <strong>Experience:</strong> 3–5 years of experience in IT support, with at least 1–2 years in a senior or supervisory capacity (experience in hospitality or large-scale property operations is a strong plus).<br> <strong>Technical certifications:</strong> CCNA, MCSA, CompTIA Network+/Security+, or ITIL certifications are highly preferred.<br> <strong>Core skills:</strong><br> - Strong knowledge of network administration, active directory, firewalls, and VoIP systems.<br> - Excellent troubleshooting skills across Windows/macOS environments and hardware.<br> - Strong leadership, time management, and communication skills in both English and Arabic.</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Experience: 1–3 Years Job Type: Full-time , onsite Job Description We are seeking an IT Help Desk with 1–3 years of technical support experience. In this role, you will provide daily technical support to end-users while assisting the IT Supervisor in monitoring team tickets, managing IT assets, and maintaining smooth daily IT operations.