CS Cart Jobs - Giza Egypt

<p>Are you a tech enthusiast with a passion for solving problems and helping others? Do you thrive in a dynamic, on-site environment where your expertise directly impacts operational efficiency? We are on the hunt for a brilliant <strong>Help Desk Specialist</strong> to join our vibrant team in <strong>Giza, Egypt</strong>!</p><p>This isn't just a job; it's an opportunity to be at the forefront of technical support, ensuring our systems run flawlessly and our users are empowered. If you're ready to bring your <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong> prowess to a role that offers continuous learning and tangible impact, then read on!</p><ul><li><strong>Overview:</strong> As a Help Desk Specialist, you will be the first line of defense against technical challenges, providing essential support across various IT domains. You'll be instrumental in maintaining, troubleshooting, and optimizing our technology infrastructure, ensuring seamless operations.</li><li><strong>Responsibilities:</strong><ul><li>Provide comprehensive technical support for hardware, software, and network-related issues.</li><li>Perform installation, configuration, and maintenance of IT equipment and systems.</li><li>Diagnose and resolve technical problems efficiently, escalating complex issues when necessary.</li><li>Document all support activities and solutions in our ticketing system.</li><li>Educate users on best practices and effective use of IT resources.</li><li>Contribute to the continuous improvement of IT services and support processes.</li></ul></li><li><strong>Skills &amp; Technologies:</strong> You'll be leveraging your solid foundation in <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong>, alongside practical experience in <strong>technical support</strong>, <strong>troubleshooting</strong>, and <strong>networking fundamentals</strong>. Familiarity with various operating systems, hardware components, and software applications will be key.</li><li><strong>Growth Opportunities:</strong> This role offers a fantastic platform for an <strong>Experienced</strong> professional to deepen their technical expertise and grow within the IT and engineering sectors. You'll have access to diverse challenges, allowing you to expand your skill set in areas like system administration, telecommunications, and advanced software solutions.</li><li><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team that values innovation, problem-solving, and continuous learning. We foster an environment where your contributions are recognized, and your professional development is a priority.</li><li><strong>Impact:</strong> Your work will directly ensure the smooth functioning of critical IT systems, contributing significantly to our overall productivity and success. You'll be a crucial link in our operational chain, making a real difference every single day!</li></ul>

<ul><li><p>Develop and implement the organization's IT strategy in alignment with business objectives, while establishing policies and procedures that ensure operational efficiency and business continuity.</p></li><li><p>Manage, operate, and maintain the company's IT infrastructure, including networks, servers, operating systems, and storage systems, ensuring their availability, performance, and security.</p></li><li><p>Lead and manage the IT team by assigning tasks, monitoring performance, developing team capabilities, and fostering a culture of continuous learning and high performance.</p></li><li><p>Plan, oversee, and deliver IT projects, ensuring completion on time, within budget, and in accordance with the highest quality standards.</p></li><li><p>Develop and enforce information security policies, protect organizational data, and oversee backup, disaster recovery, and business continuity plans.</p></li><li><p>Supervise IT vendors and technology service providers, monitor service quality, and ensure compliance with contractual agreements and service level expectations.</p></li><li><p>Prepare and manage the IT department budget, monitor expenditures, and ensure the efficient utilization of resources.</p></li><li><p>Identify and assess IT-related risks, implement appropriate mitigation strategies, and ensure compliance with applicable policies, standards, and regulations.</p></li><li><p>Oversee the delivery of technical support services across all departments, ensuring timely issue resolution, high service quality, and uninterrupted business operations.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p></li><li><p>12 years of progressive experience in Information Technology, including at least <strong>5 years in a managerial or supervisory role</strong>.</p></li><li><p>Strong experience in IT project management, IT infrastructure, networking, servers, and system administration.</p></li><li><p>Advanced knowledge of Information Security, Network Security, and Cloud Computing.</p></li><li><p>Experience supervising IT vendors, managing IT budgets, and mitigating IT-related risks.</p></li><li><p>Excellent leadership, communication, organizational, and problem-solving skills.</p></li><li><p>Good command of the English language.</p></li><li><p><strong>Candidates must reside in Giza or nearby areas, preferably within a reasonable commuting distance to Abu Rawash, 6th of October City.</strong></p></li></ul><p></p>

<p>Are you a budding tech enthusiast ready to launch your career in the dynamic world of Information Technology? Do you thrive on solving puzzles and helping others? Then prepare to join an exceptional team as our new <strong>IT Help Desk Technician</strong>! We are seeking a passionate and driven individual to be the first line of support for our users, ensuring smooth operations and a seamless technological experience. This is an incredible opportunity to kickstart your professional journey <strong>on-site</strong> in <strong>Giza, Egypt</strong>.</p><p><strong>What You'll Be Doing to Make an Impact:</strong></p><ul><li><strong>First-Line Support:</strong> Be the go-to person for all technical inquiries, providing prompt and professional assistance to users.</li><li><strong>Troubleshooting Wizard:</strong> Diagnose and resolve a wide range of hardware and software issues, from basic connectivity problems to application errors.</li><li><strong>System Setup & Maintenance:</strong> Assist with the installation, configuration, and maintenance of workstations, peripherals, and software applications.</li><li><strong>User Empowerment:</strong> Guide users through technical processes, offering clear instructions and best practices to enhance their digital literacy.</li><li><strong>Documentation & Knowledge Sharing:</strong> Meticulously record incidents, solutions, and procedures to build a robust knowledge base for the team and future reference.</li></ul><p><strong>Skills & Technologies You'll Master:</strong></p><p>You'll get hands-on experience with core IT principles and tools, including a strong foundation in <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong>. Your day-to-day will involve honing your <strong>Technical Support</strong> and <strong>Troubleshooting</strong> capabilities, all while delivering exceptional <strong>Customer Service</strong>. You'll delve into <strong>Networking Basics</strong>, manage various <strong>Operating Systems (Windows/macOS)</strong>, and perfect your skills in <strong>Hardware/Software Installation</strong>. Strong <strong>Problem Solving</strong> and clear <strong>Communication</strong> are key, supported by your proficiency in the <strong>Microsoft Office Suite</strong>.</p><p><strong>Growth Opportunities:</strong></p><p>This isn't just a job; it's a launchpad! As an <strong>Entry Level</strong> professional, you'll have unparalleled opportunities to grow your technical expertise, take on new challenges, and explore various career paths within IT. We are committed to your professional development and provide a supportive environment for continuous learning and advancement.</p><p><strong>Our Team & Culture:</strong></p><p>Join a collaborative and supportive team where your contributions are valued, and your growth is encouraged. We foster a culture of innovation, problem-solving, and mutual respect, ensuring you feel empowered to make a real difference every day.</p><p><strong>Requirements</strong></p><ul><li><strong>Academic Foundations:</strong> A foundational understanding of <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong> principles.</li><li><strong>Experience Level:</strong> This is a fantastic opportunity for an <strong>Entry Level</strong> professional with <strong>0-1 years of experience</strong> in a related field or a strong desire to begin a career in IT support.</li><li><strong>Essential Technical Acumen:</strong><ul><li>Demonstrated aptitude for <strong>Technical Support</strong> and <strong>Troubleshooting</strong>.</li><li>Basic familiarity with <strong>Networking Basics</strong> and common <strong>Operating Systems (Windows/macOS)</strong>.</li><li>Ability to perform <strong>Hardware/Software Installation</strong> and configuration.</li><li>Proficiency with the <strong>Microsoft Office Suite</strong>.</li></ul></li><li><strong>Key Soft Skills:</strong><ul><li>Exceptional <strong>Customer Service</strong> orientation with a patient and helpful demeanor.</li><li>Strong <strong>Problem Solving</strong> abilities, eager to tackle technical challenges.</li><li>Excellent verbal and written <strong>Communication</strong> skills to clearly explain technical concepts.</li></ul></li><li><strong>Career Level:</strong> An ambitious and dedicated <strong>Entry Level</strong> candidate ready to dive into the world of IT.</li></ul>

<p><strong>Unleash Your Potential as a Central Control Unit Operator in Giza, Egypt!</strong></p><p>Are you ready to be at the heart of critical IT operations? We're searching for a dynamic and meticulous <strong>Central Control Unit Operator</strong> to join our innovative team in Giza. This is a thrilling opportunity to play a pivotal role in maintaining the stability and performance of our cutting-edge systems, ensuring seamless operation and immediate response to any challenges.</p><ul><li><strong>Overview:</strong> As a Central Control Unit Operator, you will be the vigilant eye and proactive hand overseeing our central systems. Your expertise will guarantee the continuous and efficient functioning of our IT infrastructure, directly contributing to our operational excellence.</li><li><strong>Responsibilities:</strong><ul><li><strong>Monitor and control</strong> various IT systems and applications from a central control unit.</li><li><strong>Identify and respond</strong> to system alerts, errors, and performance issues in real-time.</li><li><strong>Execute routine system checks</strong> and maintenance procedures.</li><li><strong>Perform initial troubleshooting</strong> and escalate complex issues to appropriate technical teams.</li><li><strong>Document all incidents</strong>, actions taken, and resolutions thoroughly.</li><li><strong>Collaborate effectively</strong> with engineering and support teams to ensure rapid problem resolution.</li><li><strong>Contribute to the improvement</strong> of monitoring tools and operational procedures.</li></ul></li><li><strong>Skills & Technologies:</strong> This role demands a solid foundation in <strong>Computer Science</strong>, <strong>Information Technology (IT)</strong>, and <strong>Software Engineering principles</strong>. You'll leverage your proficiency in <strong>Unit Testing</strong> concepts to understand system behaviors, alongside practical skills in <strong>System Monitoring</strong>, <strong>Troubleshooting</strong>, and potentially <strong>Scripting</strong> for automation.</li><li><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers a clear pathway for growth into more specialized IT operations, system administration, or even software development roles, as you deepen your expertise in critical system management and incident response.</li><li><strong>Team & Culture:</strong> Join a collaborative and supportive team that values precision, proactive problem-solving, and continuous learning. We foster an environment where your contributions are recognized, and your professional growth is encouraged.</li><li><strong>Impact:</strong> Your work will have a direct and significant impact on our daily operations, ensuring the reliability and availability of essential services. You will be instrumental in maintaining the stability that underpins our success, making a tangible difference every single day.</li></ul><p>This is an <strong>on-site</strong> full-time position located in the vibrant city of Giza, Egypt, offering a unique opportunity to grow your career within a leading IT/Software Development environment.</p><p><strong>Requirements</strong></p><ul><li><strong>Educational Background:</strong> A strong academic foundation in <strong>Computer Science</strong>, <strong>Information Technology (IT)</strong>, or <strong>Software Engineering</strong> is highly valued.</li><li><strong>Experience Requirements:</strong> We are seeking candidates with <strong>2-3 years of hands-on experience</strong> in IT operations, system monitoring, or a related technical support role.</li><li><strong>Essential Skills:</strong><ul><li>Proficiency in <strong>System Monitoring</strong> tools and methodologies.</li><li>Solid understanding of <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong> fundamentals.</li><li>Experience with <strong>Software Engineering</strong> principles, particularly concerning system reliability and performance.</li><li>Familiarity with <strong>Unit Testing</strong> concepts and their application in understanding system integrity.</li><li>Demonstrated ability in <strong>Problem Solving</strong> and <strong>Troubleshooting</strong> technical issues effectively.</li><li>Basic knowledge of <strong>Networking Fundamentals</strong>.</li><li>Excellent <strong>Attention to Detail</strong> and strong <strong>Critical Thinking</strong> skills.</li><li>Strong <strong>Communication</strong> skills for technical reporting and team collaboration.</li><li>Ability to work efficiently using <strong>Command Line Interface (CLI)</strong> tools.</li></ul></li><li><strong>Career Level Expectations:</strong> This role is ideal for a dedicated professional ready to take on significant responsibility in managing critical IT infrastructure, demonstrating a proactive approach and a keen desire for continuous learning and improvement.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.</p><p>Service Desk Handling</p><ul><li>Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.</li><li>Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.</li><li>Take ownership of users interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.</li><li>Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.</li><li>Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.</li><li>Deliver proactive actions to maintain high level of customer satisfaction.</li><li>Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.</li><li>Participate in team projects that enhance the quality or efficiency of IT support.</li><li>Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.</li></ul><p>Policies, Processes and Procedures</p><ul><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ul><p>Day-to-day Operations</p><ul><li>Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work</li></ul><p>Compliance</p><ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree of Computer Engineering/Computer science or its equivalent</li><li>Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience</li><li>Good qualifications in Computers / Communication Engineering</li><li>An ITIL qualification is a plus</li><li>Good command of English and Arabic languages</li><li>Excellent communication skills</li></ul><p></p></section>

<ul><li><p>Provide timely first-line technical support to end users for hardware, software, network, and system-related issues.</p></li><li><p>Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.</p></li><li><p>Manage user accounts, access rights, and permissions in compliance with company policies and security standards.</p></li><li><p>Support Microsoft 365 services, including email administration and collaboration tools.</p></li><li><p>Monitor, diagnose, and resolve network connectivity and performance issues, escalating complex cases when necessary.</p></li><li><p>Perform routine system maintenance, updates, and software installations to ensure optimal performance and security.</p></li><li><p>Maintain accurate records of IT assets, including inventory tracking, allocation, and lifecycle management.</p></li><li><p>Document technical incidents, troubleshooting procedures, and resolutions to support knowledge management and continuous improvement.</p></li><li><p>Respond to and resolve helpdesk tickets within established service level agreements (SLAs).</p></li><li><p>Collaborate with internal teams and external vendors to implement IT projects and support business operations.</p></li><li><p>Ensure compliance with IT policies, procedures, and information security requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.</p></li><li><p>1-2 years of experience in IT support, technical support, or a similar role is preferred.</p></li><li><p>Good knowledge of Windows operating systems, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP).</p></li><li><p>Familiarity with Microsoft 365 applications, Active Directory, and user account administration.</p></li><li><p>Basic understanding of network infrastructure, cybersecurity practices, and endpoint management.</p></li><li><p>Strong analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Very good command in English.</p></li><li><p>Ability to work effectively both independently and within a team environment.</p></li></ul><p></p>

<ul><li><p>Install, configure, administer, and troubleshoot Windows and Linux (Ubuntu/Debian) servers.</p></li><li><p>Deploy, maintain, and monitor virtualization platforms, preferably <strong>Proxmox VE</strong>.</p></li><li><p>Configure and manage firewall solutions such as <strong>pfSense</strong> and <strong>FortiGate</strong>.</p></li><li><p>Administer NAS storage solutions, preferably <strong>TrueNAS Core</strong> or <strong>TrueNAS SCALE</strong>.</p></li><li><p>Install, maintain, and troubleshoot email systems such as <strong>Zimbra</strong> and <strong>Axigen</strong>.</p></li><li><p>Configure and troubleshoot LAN/WAN networks, VLANs, VPNs, routing, switching, and wireless infrastructure.</p></li><li><p>Manage Active Directory, Group Policy, DNS, DHCP, and file-sharing services.</p></li><li><p>Monitor system performance, capacity, and availability, and perform preventive maintenance.</p></li><li><p>Implement backup and disaster recovery solutions and perform regular backup verification.</p></li><li><p>Perform software installation, system updates, and security patch management.</p></li><li><p>Troubleshoot desktop, laptop, printer, and peripheral hardware issues.</p></li><li><p>Install, rack, configure, and maintain Dell and HPE physical servers.</p></li><li><p>Document system configurations, network diagrams, and operational procedures.</p></li><li><p>Provide technical support to end users and resolve incidents within agreed service levels.</p></li><li><p>Participate in IT infrastructure improvement projects and technology deployments.</p></li><li><p>Follow IT security best practices and assist in maintaining a secure IT environment.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).</p></li><li><p><strong>1–3 years</strong> of hands-on experience as a System Administrator or IT Specialist.</p></li><li><p>Strong knowledge of Windows Server and Linux (Ubuntu/Debian).</p></li><li><p>Experience with virtualization platforms, preferably <strong>Proxmox VE</strong>.</p></li><li><p>Experience configuring and managing <strong>pfSense</strong> and/or <strong>FortiGate</strong> firewalls.</p></li><li><p>Experience with <strong>TrueNAS Core</strong> or <strong>TrueNAS SCALE</strong> storage solutions.</p></li><li><p>Experience administering email platforms such as <strong>Zimbra</strong> or <strong>Axigen</strong>.</p></li><li><p>Good understanding of TCP/IP networking, VLANs, VPNs, DNS, DHCP, NAT, and routing.</p></li><li><p>Hands-on experience with Dell PowerEdge and/or HPE ProLiant servers.</p></li><li><p>Strong hardware troubleshooting skills for desktops, laptops, printers, and servers.</p></li><li><p>Familiarity with backup technologies and disaster recovery concepts.</p></li><li><p>Ability to troubleshoot complex technical issues methodically.</p></li><li><p>Good written and verbal communication skills in English.</p></li></ul><p></p>

<p>Are you a bright, enthusiastic individual with a passion for technology and a drive to ensure seamless operations? We are seeking a dynamic <strong>IT Operations Specialist</strong> to join our innovative team in <strong>Cairo, Egypt</strong>! This is an exceptional on-site opportunity to kickstart your career and make a tangible impact within a thriving organization.</p><p><strong>Overview:</strong> As an IT Operations Specialist, you will be at the heart of our technological infrastructure, ensuring everything runs smoothly. You'll work within a supportive environment, gaining invaluable experience and contributing to critical systems that power our business. If you're eager to learn, grow, and tackle technical challenges head-on, this is the role for you!</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Monitor and maintain</strong> our robust IT infrastructure, ensuring optimal performance and availability.</li><li>Provide <strong>first-line technical support</strong>, diagnosing and resolving hardware, software, and network issues promptly.</li><li>Assist in the <strong>implementation and deployment</strong> of new systems and technologies.</li><li>Perform routine system checks, backups, and security audits to safeguard our digital assets.</li><li>Collaborate with cross-functional engineering teams to identify and implement operational improvements.</li><li>Document IT procedures, configurations, and troubleshooting steps to maintain a comprehensive knowledge base.</li><li>Ensure compliance with IT policies and security best practices.</li></ul><p><strong>Skills &amp; Technologies:</strong> This role offers a fantastic chance to apply and expand your knowledge in areas such as <strong>Computer Science</strong> principles, various aspects of <strong>Engineering</strong>, and comprehensive <strong>Information Technology (IT)</strong> operations. You'll gain hands-on experience with <strong>Network Administration</strong>, <strong>System Administration</strong>, <strong>Troubleshooting</strong> methodologies, and diverse <strong>Operating Systems</strong>. Your strong <strong>Problem Solving</strong> and <strong>Communication</strong> skills will be essential.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. You'll have access to continuous learning, mentorship, and opportunities to specialize in areas like <strong>Cloud Technologies</strong>, <strong>Cybersecurity</strong>, or advanced <strong>Database Management</strong>. This role is a stepping stone to a rewarding career in IT.</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and vibrant team that values innovation, support, and continuous improvement. We foster an environment where your ideas are heard, and your contributions are celebrated. You'll work alongside experienced professionals who are passionate about technology and dedicated to collective success.</p><p><strong>Impact:</strong> Your work directly contributes to the operational efficiency and reliability of our entire organization. By ensuring our systems run flawlessly, you empower every team member to achieve their goals, driving our business forward and making a significant impact on our success in the technology landscape.</p>

<p><strong>Responsibilities:</strong></p><p>&nbsp;</p><p><strong>1.Implementation and Configuration</strong>:&nbsp; Implement and configure ManageEngine solutions based on customer requirements.</p><p><strong>2. Technical Support:</strong> Provide technical support to customers for ManageEngine products, troubleshooting issues, and providing solutions.</p><p><strong>3. System Integration:</strong> Integrate ManageEngine products with existing systems and third-party applications.</p><p><strong>4. Training:&nbsp;</strong>Conduct training sessions for customers on how to use ManageEngine products effectively.</p><p><strong>5. Documentation:</strong> Create and maintain technical documentation for ManageEngine solutions and implementations.</p><p><strong>6. Project Management:</strong> Manage projects related to the implementation of ManageEngine solutions, ensuring timely delivery and customer satisfaction.</p><p><strong>7. Pre-sales Support:</strong> Assist the sales team in technical pre-sales activities, including product demonstrations and presentations.</p><p><strong>8. Continuous Learning:</strong> Stay updated on the latest trends and technologies in IT management and monitoring.</p><p><strong>9. Customer Relationship Management:</strong> Build and maintain strong relationships with customers, understanding their needs and providing appropriate solutions.</p><p><strong>10. Team Collaboration:</strong> Work closely with sales, support, and product teams to ensure a seamless customer experience.</p><p><strong>Requirements</strong></p><p><strong>1. Education:</strong> Bachelor's degree in computer science, information technology, or related field.</p><p><strong>2. Certifications:</strong> Relevant certifications such as MCSE, CCNA, or ManageEngine certifications (e.g., ManageEngine Certified Professional) are a plus.</p><p><strong>3. Experience:</strong> Previous experience in IT system engineering, with a focus on implementing and supporting IT management and monitoring solutions.</p><p><strong>4. Technical Skills:</strong> Proficiency in managing and troubleshooting Windows and Linux-based systems, as well as networking concepts.</p><p><strong>5. ManageEngine Experience:</strong> Hands-on experience with ManageEngine products such as ServiceDesk Plus, OpManager, or ADManager Plus.</p><p><strong>6. Communication Skills:</strong> Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues.</p><p><strong>7. Problem-Solving Skills:</strong> Strong problem-solving skills to analyze issues and provide timely and effective solutions.</p><p><strong>8. Customer Focus:</strong> Customer-centric mindset with a commitment to delivering high-quality service and support.</p><p><strong>9. Teamwork:</strong> Ability to work collaboratively in a team environment, sharing knowledge and expertise with colleagues.</p><p><strong>10. Adaptability:</strong> Ability to adapt to changing priorities and work effectively in a dynamic and fast-paced environment.</p><p><strong>11. English Language :</strong> good level in English language (conversational reading/writing)</p>

<ul><li><p>Provide hardware, software and all front-end technical support for internal users.</p></li><li><p>Troubleshoot and resolve hardware and software application issues</p></li><li><p>Respond to and resolve help desk via telephone, email, and ticket portals</p></li><li><p>Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.</p></li><li><p>Set up new desktops and laptops with necessary business applications.</p></li><li><p>Installing and configuring computer hardware, software, systems, networks, printers and scanners.</p></li><li><p>Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items</p></li><li><p>Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).</p></li><li><p>Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.</p></li><li><p>Testing new technology and organizing cables and testing the passive network</p></li><li><p>Install, maintenance and testing security cams</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, Communication Engineering or a related discipline</p></li></ul><p></p>

<p><strong>Job Description: </strong></p><ul><li><p>Help employees solve basic computer and technical problems.</p></li><li><p>Install and set up computers, laptops, printers, and software.</p></li><li><p>Support users with Windows, Microsoft Office, and email issues.</p></li><li><p>Reset passwords and help with user accounts.</p></li><li><p>Troubleshoot basic network and internet problems.</p></li><li><p>Record and follow up on IT support requests.</p></li><li><p>Assist the IT team with daily technical tasks and equipment maintenance.</p></li><li><p>Escalate complex issues to senior IT engineers when needed.<br>&nbsp;</p></li></ul><p><strong>The intern will learn: </strong></p><ul><li><p>Hands-on experience with Windows operating systems and Microsoft Office.</p></li><li><p>How to provide technical support to end users.</p></li><li><p>Basic hardware installation and computer maintenance.</p></li><li><p>Fundamentals of networking and troubleshooting.</p></li><li><p>How to use an IT ticketing/help desk system.</p></li><li><p>User account management and IT security best practices.</p></li><li><p>Professional communication and customer service skills.</p></li><li><p>Teamwork and problem-solving in a real business environment.</p></li></ul><p></p><p><strong>Internship Start date</strong>:&nbsp;Immediately</p><p><strong>Duration</strong>:&nbsp;3 months</p><p><strong>Requirements</strong></p><p></p><ul><li><p>Fresh graduate from Computer Science, Information Systems, or a related field.</p></li><li><p>Basic knowledge of computers, Windows, and Microsoft Office.</p></li><li><p>Willingness to learn and solve technical problems.</p></li><li><p>Good communication and teamwork skills.</p></li></ul><p></p>

<ul><li><p>Manage and ensure the stability and performance of the ERP system.</p></li><li><p>Perform regular system updates and maintenance.</p></li><li><p>Coordinate with system vendors for troubleshooting and system enhancements.</p></li><li><p>Provide user support and &nbsp;training on how to use the ERP system effectively..</p></li><li><p>Assisting users with troubleshooting issues and resolving problems.</p></li><li><p>Ensuring the system functions as expected and meets requirements.</p></li><li><p>Identifying opportunities to improve business processes through the use of ERP.</p></li><li><p>Proposing and developing customized ERP System solutions.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in information technology, Computer Science, Business Information Systems</p></li><li><p>Minimum <strong>5 years of experience</strong> in managing and operating ERP systems.</p></li><li><p>Strong knowledge of database administration.</p></li><li><p>&nbsp;Ability to analyze departmental requirements and develop reports accordingly.</p></li><li><p>Excellent problem-solving and technical support skills.</p></li><li><p>Good command of English is an advantage.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <div> <b>Join Us</b> </div> <div> <p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> </div> </div> <div> <div> <b>Role Purpose</b> </div> <div> <p>We are seeking an experienced Operations Engineer to oversee and coordinate vendor teams across support and operational functions.This role is crucial to ensure successful project delivery and maintain high service quality standards.</p> </div> </div> <div> <div> <b>Job Profile</b> </div> <div> <ul> <li>Coordinate vendor teams in technical support and operations</li> <li>Oversee multiple project implementations and ensure vendor compliance with project requirements</li> <li>Provide technical guidance and problem resolution for database and operating system issues.</li> <li>Develop and maintain technical documentation and standard operating procedures.</li> <li>Serve as an escalation point for complex technical issues.</li> <li>Monitor vendor performance and ensure SLA compliance.</li> <li>Conduct technical reviews and quality assessments of vendor deliverables.</li> </ul> </div> </div> <div> <div> <b>Comptencies and Qualifications</b> </div> <div> <ul> <li>Bachelor's degree in Computer Science, Information Technology, or related field</li> <li>3 - 5 years of experience in technical support.</li> <li>Strong expertise in database administration and operating systems.</li> <li>Proven experience in vendor management and coordination.</li> <li>Excellence in problem-solving and troubleshooting complex technical issues.</li> <li>Strong project management and communication skills.</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> </div> </div> <div> <div> <b>Who we are</b> </div> <div> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p> <p>Together we can.</p> </div> </div> </div></div></section>

Job DescriptionMICA Academy is Secondary Technological School affiliated by PVTD located in Giza offering a suite of programs for Students ages 15 to 18 introducing them to programming using java ,Oracle Database sql and pl-sql , Networking , Operating Systems , Server Administrations , It Infrastructure, Electronic Fundamentals ,Embedded systems ,Robotics and AI. Job RequirementsA Bachelor of Communication & Electric Engineering OR Computer science and Information Technology OR equivalent experience required.CCNA (R&S) , MCSAKnowledge of the basics of electricity and electronics in generalKnowledge of modern training techniques and tools in technical subjectsExperience as technical trainer.Implementing workshops on data center network design and troubleshooting , management, and protectionKnowledge of fiber optics is plus.Knowledge of firewalls and network security systems.Knowledge of one of the programming languages PythonFamiliar with Linux operating systemsKnowledge of virtualization and Clouding Technology<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين اجتماعي</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As part of our team you will report to our Manager in IT Operations.</p> <p> </p> <p> <b> <u>Responsibilities:</u> </b> </p> <ul> <li> <p>Mount and install switches in the IDF and patching the stations.</p> </li> <li> <p>Perform hardware and software upgrades to peripheral equipment</p> </li> <li> <p>Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients</p> </li> <li> <p>Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system</p> </li> <li> <p>Perform site maintenance and safety checks of assigned equipment</p> </li> <li> <p>Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering</p> </li> <li> <p>Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.</p> </li> <li> <p>Make necessary independent decisions to correct errors or discrepancies in trouble tickets.</p> </li> <li> <p>Complete all assigned, mandatory training within the timeframe provided</p> </li> <li> <p>Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports</p> </li> </ul> <p> </p> <p> <b> <u>Qualifications:</u> </b> </p> <ul> <li> <p>1+ year of experience working in a call center</p> </li> <li> <p>CCNA, MCSA, SCCM, BigFix Certifications</p> </li> <li> <p>Fluency in English</p> </li> <li> <p>A bachelor's degree in Information Technology, Computer Science, or a related field is a must</p> </li> </ul> <ul> <li> <p>Complete all assigned, mandatory training within the timeframe provided</p> </li> <li> <p>Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports</p> </li> </ul>",</div></section>

<p>Join Us</p><p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>What you ll do</p><p>Lead the Solution Architecture function for Vodafone Financial Services, acting as the technology authority across fintech products including Payments, Cards, Tokenization, Soft POS, BNPL, Savings, Insurance, and Settlement &amp; Reconciliation. Responsible for defining architecture strategy, leading a team of solution architects, designing scalable microservices-based solutions, aligning technology roadmaps with business and Vodafone Group objectives, governing architecture standards, and ensuring successful delivery of secure, resilient, and innovative fintech platforms.</p><p>Who you are</p><p>Role: Managing a group of architects in Financial Services domain. Act as architecture and design authority across fintech products in IT organization. Leading Solution architect team for all Vodafone financial services. Responsible of designing full-edged solutions for the below Services: Cards, Tokenization, Soft POS, Payments, Settlement &amp; Recon, BNPL, Savings &amp; Insurance. Responsible of aligning Fintech and IT roadmaps with group strategy and guidelines. In charge of resolving Technology disagreements among different IT teams. Responsible of auditing/review IT processes and solution. Instruct/follow up on delivery teams to modify them according to IT strategy. Lead design for major business and technology projects across IT/Fintech in a way that directly impact revenue, cost saving initiatives and NPS. Translate the business requirements in to technology requirements. Lead Vodafone Group activities that require cooperation with Group Architecture Team(s) and adapting Vodafone Group Products &amp; Services related architecture initiatives within Vodafone Egypt in a way that suit local targets and strategies. Manage business requirements planning to make sure they are reflected into technology enablers to be implemented by delivery teams to make sure overall business objectives will be realized. Authorized to take necessary decisions to resolve technical conflicts among different delivery functions. Lead technical stakeholders to produce system roadmaps that meet architecture guidelines and business requirements. Develops detailed programming instructions to solve business problems through automation support. Craft the code standards for our products. Use modern software architecture techniques and technologies to design , develop distributed, fault-tolerant solutions Create and maintain the architecture documents. Provide technical guidance to development teams.. Building FinTech platform and make use of microservices architecture.</p><p>Not a perfect fit?</p><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p>What's in it for you</p><p>Core competencies, knowledge and experience: Engineering or computer science Bachelor degree. Engineering master degree is a plus. At least 7+ years technical experience in IT. Fintech and Payments experience. Hands-on knowledge of Microservices, big data technologies, containers, API designing and implementation. Software engineering and Design-Patterns. Microservices architecture &amp; distributed systems Proven Business acumen/Solid business analysis skills. Must have worked in at least 2 different Technology areas before. Vendor background is a plus. Solid development/database knowledge. Must have technical / professional qualifications: Strong decision making/leadership capabilities. Strong problem-solving skills. Helicopter view identifying key information and patterns. Innovativeness and ability to generate viable alternatives out of challenging situations. Proven ability to work in virtual teams</p><p>Who we are</p><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p><p><strong>Desired Candidate Profile</strong></p><p>Engineering or computer science Bachelor degree. Engineering master degree is a plus. At least 7+ years technical experience in IT. Fintech and Payments experience. Hands-on knowledge of Microservices, big data technologies, containers, API designing and implementation. Software engineering and Design-Patterns. Microservices architecture &amp; distributed systems Proven Business acumen/Solid business analysis skills. Must have worked in at least 2 different Technology areas before. Vendor background is a plus. Solid development/database knowledge. Must have technical / professional qualifications: Strong decision making/leadership capabilities. Strong problem-solving skills. Helicopter view identifying key information and patterns. Innovativeness and ability to generate viable alternatives out of challenging situations. Proven ability to work in virtual teams</p>

<p>Join Us. At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you ll do. Role Purpose: Act as architecture and design authority across IT organization Impact assessment of requirements arising from the Business and Product Owners to define solutions that align with our architecture strategy and achieve the optimum balance between compliance to requirements and delivery time/costs Contributing to the technical solution architecture strategy and roadmap Responsible for delivering end to end solution designs that meets business needs and requirements Responsible of aligning Vodafone Egypt IT roadmap with Group strategy and guidelines In charge of resolving Technology disagreements among different IT teams Responsible of auditing/review IT processes and solutions Instruct/follow up on delivery teams to modify them according to IT strategy Who you are. Job Responsibility Lead technical Design Activities for major business and technology projects across IT in a way that directly impact revenue, cost saving initiatives and NPS Manage business requirements planning to make sure they are reflected into technology enablers to be implemented by delivery teams to make sure overall business objectives will be realized Lead strategic technical activities that require cooperation with Group Architecture Team(s) and adapting Vodafone Group P&amp;S related architecture initiatives within Vodafone Egypt in a way that suit VF-EG local targets and strategies Work with SME s and Technical Domain/Chapter leads across the IT organization on designing solutions and Identifying needed technical capabilities and required systems changes Deliver solution Technical documents such as SoW and HLD describing the end to end solution architecture and R&amp;R of systems and teams Participate in RFP and PoC process of new technical platforms and capabilities Authorized to take necessary decisions to resolve technical conflicts among different delivery functions Lead technical stakeholders to produce system roadmaps that meet architecture guidelines and business requirements Not a perfect fit?. Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you. Core Competencies and Technical Skills: Proven and demonstrable Architecture, Development and Technical Leadership skills (within the Telecom industry would be a bonus) Clear logical thinker and problem solver, able to think outside the box with a pragmatic approach to solution development A deep understanding of technical security concepts to protect us and our users A track record of building reliable and safe distributed systems, with an appreciation of the trade-offs made during construction Stakeholder management (IT, Business) &amp; good communication skills, striking the right balance between complexity, business requirements, affordability, delivery risk, etc Strong communicator, with a passion for new technology and a drive to push your boundaries Strong decision making/leadership capabilities Helicopter view identifying key information and patterns Innovativeness and ability to generate viable alternatives out of challenging situations Proven ability to work in virtual teams Must have technical / professional qualifications: Communication, Computer, Telecom Engineering, Computer science or Equivalent bachelor s degree is a must At least 7 years technical experience in different telecommunication and/or IT domains Must have worked in at least 2 different Technology areas before preferably in Telcom/IT related domains Hands-on experience in developing and delivering different IT/Telcom related applications and Services Previous experience in multinational/Vendor companies is a plus Previous experience working on large scale and complex IT projects IT/Enterprise architecture standards, Frameworks, reference models background is a plus Knowledge of Agile principles and methodologies previous experience working in an Agile Environment is a plus Knowledge of Infrastructure, Cloud, and virtualization concepts and solutions Knowledge of different OS/DB types Knowledge of Software development techniques, REST web services, SOA, Architecture patterns, and Microservices architecture Experience in Integration/middleware domain is a plus TOGAF, AWS or Equivalent Certifications is a plus Who we are. We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven and demonstrable Architecture, Development and Technical Leadership skills (within the Telecom industry would be a bonus)</li><li>Clear logical thinker and problem solver, able to think outside the box with a pragmatic approach to solution development</li><li>A deep understanding of technical security concepts to protect us and our users</li><li>A track record of building reliable and safe distributed systems, with an appreciation of the trade-offs made during construction</li><li>Stakeholder management (IT, Business) &amp; good communication skills, striking the right balance between complexity, business requirements, affordability, delivery risk, etc</li><li>Strong communicator, with a passion for new technology and a drive to push your boundaries</li><li>Strong decision making/leadership capabilities</li><li>Helicopter view identifying key information and patterns</li><li>Innovativeness and ability to generate viable alternatives out of challenging situations</li><li>Proven ability to work in virtual teams</li><li>Communication, Computer, Telecom Engineering, Computer science or Equivalent bachelor s degree is a must</li><li>At least 7 years technical experience in different telecommunication and/or IT domains</li><li>Must have worked in at least 2 different Technology areas before preferably in Telcom/IT related domains</li><li>Hands-on experience in developing and delivering different IT/Telcom related applications and Services</li><li>Previous experience in multinational/Vendor companies is a plus</li><li>Previous experience working on large scale and complex IT projects</li><li>IT/Enterprise architecture standards, Frameworks, reference models background is a plus</li><li>Knowledge of Agile principles and methodologies previous experience working in an Agile Environment is a plus</li><li>Knowledge of Infrastructure, Cloud, and virtualization concepts and solutions</li><li>Knowledge of different OS/DB types</li><li>Knowledge of Software development techniques, REST web services, SOA, Architecture patterns, and Microservices architecture</li><li>Experience in Integration/middleware domain is a plus</li><li>TOGAF, AWS or Equivalent Certifications is a plus</li></ul>

<p><br></p><p><b>What you ll do</b></p><p>Role Purpose: Act as architecture and design authority across IT organization Impact assessment of requirements arising from the Business and Product Owners to define solutions that align with our architecture strategy and achieve the optimum balance between compliance to requirements and delivery time/costs Contributing to the technical solution architecture strategy and roadmap Responsible for delivering end to end solution designs that meets business needs and requirements Responsible of aligning Vodafone Egypt IT roadmap with Group strategy and guidelines In charge of resolving Technology disagreements among different IT teams Responsible of auditing/review IT processes and solutions Instruct/follow up on delivery teams to modify them according to IT strategy</p><p><b><br></b></p><p><b>Who you are</b></p><p>Job Responsibility Lead technical Design Activities for major business and technology projects across IT in a way that directly impact revenue, cost saving initiatives and NPS Manage business requirements planning to make sure they are reflected into technology enablers to be implemented by delivery teams to make sure overall business objectives will be realized Lead strategic technical activities that require cooperation with Group Architecture Team(s) and adapting Vodafone Group P&amp;S related architecture initiatives within Vodafone Egypt in a way that suit VF-EG local targets and strategies Work with SME s and Technical Domain/Chapter leads across the IT organization on designing solutions and Identifying needed technical capabilities and required systems changes Deliver solution Technical documents such as SoW and HLD describing the end to end solution architecture and R&amp;R of systems and teams Participate in RFP and PoC process of new technical platforms and capabilities Authorized to take necessary decisions to resolve technical conflicts among different delivery functions Lead technical stakeholders to produce system roadmaps that meet architecture guidelines and business requirements</p><p>Not a perfect fit?</p><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p>What's in it for you</p><p>Core Competencies and Technical Skills: Proven and demonstrable Architecture, Development and Technical Leadership skills (within the Telecom industry would be a bonus) Clear logical thinker and problem solver, able to think outside the box with a pragmatic approach to solution development A deep understanding of technical security concepts to protect us and our users A track record of building reliable and safe distributed systems, with an appreciation of the trade-offs made during construction Stakeholder management (IT, Business) &amp; good communication skills, striking the right balance between complexity, business requirements, affordability, delivery risk, etc Strong communicator, with a passion for new technology and a drive to push your boundaries Strong decision making/leadership capabilities Helicopter view identifying key information and patterns Innovativeness and ability to generate viable alternatives out of challenging situations Proven ability to work in virtual teams</p><p>Must have technical / professional qualifications:</p><ul><li>Communication, Computer, Telecom Engineering, Computer science or Equivalent bachelor s degree is a must</li><li>At least 7 years technical experience in different telecommunication and/or IT domains</li><li>Must have worked in at least 2 different Technology areas before preferably in Telcom/IT related domains</li><li>Hands-on experience in developing and delivering different IT/Telcom related applications and Services</li><li>Previous experience in multinational/Vendor companies is a plus</li><li>Previous experience working on large scale and complex IT projects</li><li>IT/Enterprise architecture standards, Frameworks, reference models background is a plus</li><li>Knowledge of Agile principles and methodologies previous experience working in an Agile Environment is a plus</li><li>Knowledge of Infrastructure, Cloud, and virtualization concepts and solutions</li><li>Knowledge of different OS/DB types</li><li>Knowledge of Software development techniques, REST web services, SOA, Architecture patterns, and Microservices architecture</li><li>Experience in Integration/middleware domain is a plus</li><li>TOGAF, AWS or Equivalent Certifications is a plus</li></ul><p>Who we are</p><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Communication, Computer, Telecom Engineering, Computer science or Equivalent bachelor s degree is a must</li><li>At least 7 years technical experience in different telecommunication and/or IT domains</li><li>Must have worked in at least 2 different Technology areas before preferably in Telcom/IT related domains</li><li>Hands-on experience in developing and delivering different IT/Telcom related applications and Services</li><li>Previous experience in multinational/Vendor companies is a plus</li><li>Previous experience working on large scale and complex IT projects</li><li>IT/Enterprise architecture standards, Frameworks, reference models background is a plus</li><li>Knowledge of Agile principles and methodologies previous experience working in an Agile Environment is a plus</li><li>Knowledge of Infrastructure, Cloud, and virtualization concepts and solutions</li><li>Knowledge of different OS/DB types</li><li>Knowledge of Software development techniques, REST web services, SOA, Architecture patterns, and Microservices architecture</li><li>Experience in Integration/middleware domain is a plus</li><li>TOGAF, AWS or Equivalent Certifications is a plus</li></ul>

<p>As a Technical I, IT Operations specialist, you will help keep our IT environment running smoothly, securely, and efficiently across the network. Reporting to the IT Operations Manager, you will play a key role in system compliance, troubleshooting, service management, and day-to-day operational support while delivering a dependable experience for both internal and external clients. Responsibilities Mount, install, and maintain switches and peripheral equipment in IDFs. Perform hardware and software upgrades, ensuring antivirus definitions and system patches remain current. Resolve break/fix issues for internal and external clients with a strong focus on timely service delivery. Prepare and maintain accurate reports and records for hardware and software inventory. Conduct safety and routine maintenance checks on IT equipment. Clear trouble tickets and work orders promptly, with approximately 60% 70% of time focused on these activities. Support service management functions, including incident and problem management. Ensure compliance with SLA/SLO requirements while maintaining efficient and reliable IT operations. Support global projects, automation efforts, and site transition activities. Respond to high-severity issues with urgency, strong troubleshooting discipline, and compliance awareness. Maintain detailed operational records, playbooks, asset inventory, and ticket resolution documentation. Help drive high IT VOC scores by delivering reliable support in a 24/7 shift-based environment. Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ year of call center experience.</li><li>Fluent in English.</li><li>Strong IT service management and troubleshooting capabilities.</li><li>Excellent client coordination and project management skills.</li><li>Ability to work in compliance with ITIL and ISO standards.</li><li>Flexibility to work rotating and night shifts in a 24/7 environment.</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field is desirable.</li><li>CCNA, MCSA, SCCM, and BigFix certifications are preferred.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div><b style="font-size: 13px;">What you ll do</b></div></div><div> <div> <ol> <li>Enable the design and construction of IoT solutions Identify customers and users needs as well as business and stakeholders requirements and translate them into product enablement.</li> <li>Collaborate with diverse enterprise groups to deliver valuable IoT platform verticals </li> </ol> <ul> <li> <strong>Solution Design:</strong> Architect and design end-to-end IoT solutions that integrate hardware, software, and cloud services, ensuring scalability, reliability, and security. be able to cascade across it.</li> <li> <strong>Technical Leadership:</strong> Provide technical guidance and leadership to development teams during the implementation of IoT solutions, ensuring adherence to architectural standards. <br> <ol> <li>Marketing &amp; Communications</li> </ol> <ul> <li>Analyze Potential Markets Before Product Development and launch.</li> <li>Craft Sales Pitches for Sales Team.</li> <li>Building and managing product P&amp;L, forecasts, and operational targets.</li> </ul> <p> </p> </li> </ul> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <ul> <li>Excellent communication and conflict resolution skills along with the ability to interrelate effectively with different stakeholders.</li> <li>Minimum of 5 years experience in large IoT and/or Cloud projects on the software delivery and consulting services using a structured methodology</li> <li>Agile methodologies awareness and familiarly with Agile tools (Preferably Agile PO Certified).</li> <li>Commercial awareness.</li> <li>Project and resource management skills.</li> <li>Passionate about transforming lives of digitally excluded consumers, with an ability to uncover needs and design features to serve this unique segment</li> <li>Proficiency in IoT protocols (MQTT, CoAP, HTTP, etc.)</li> <li>Familiarity with cloud platforms (AWS, Azure, Google Cloud), on-prim setups and IoT services.</li> <li>Knowledge of data analytics tools and methodologies.</li> <li>Experience with programming languages (Python, Java, C/C++) and scripting.</li> <li>Bachelor s degree in information technology, software engineering, computer science, or related field. </li> <li>Relevant experience in engineering and software architecture design for 4 years.</li> </ul> </div> </div> <div> <div> <b>Who we are</b> </div> <div> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> </div> </div></div></section>