Cleaning supervisor Jobs in Egypt

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Beverage operations management:</strong></p> <ul> <li>Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.</li> <li>Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.</li> <li>Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.</li> </ul> <p><strong>Team leadership:</strong></p> <ul> <li>Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.</li> <li>Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to enhance performance and career growth.</li> <li>Conduct performance reviews, provide feedback, identify areas for improvement, and support development plans to enhance team effectiveness and ensure a motivated team culture.</li> </ul> <p><strong>Menu development & innovation:</strong></p> <ul> <li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.</li> <li>Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.</li> <li>Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.</li> </ul> <p><strong>Inventory & stock management:</strong></p> <ul> <li>Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.</li> <li>Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.</li> <li>Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.</li> </ul> <p><strong>Cost control & revenue growth:</strong></p> <ul> <li>Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.</li> <li>Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.</li> <li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.</li> </ul> <p><strong>Guest experience & satisfaction:</strong></p> <ul> <li>Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.</li> <li>Address guest complaints or concerns promptly and professionally, ensuring swift resolution to maximize guest satisfaction.</li> <li>Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.</li> </ul> <p><strong>Health & safety compliance:</strong></p> <ul> <li>Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.</li> <li>Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.</li> <li>Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.</li> </ul> <p><strong>Staff scheduling & budgeting:</strong></p> <ul> <li>Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.</li> <li>Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.</li> <li>Monitor staffing levels and adjust as necessary based on business needs and guest demand.</li> </ul> <p><strong>Reporting & documentation:</strong></p> <ul> <li>Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.</li> <li>Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.</li> <li>Provide insights and recommendations to senior management for continuous improvement.</li> </ul> <p><strong>Collaboration with other departments:</strong></p> <ul> <li>Work closely with the food & beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.</li> <li>Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.</li> </ul> <p><strong>Promotions & events:</strong></p> <ul> <li>Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.</li> <li>Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: Minimum of 3-5 years in a supervisory or leadership role in beverage management, preferably in a high-end restaurant or a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.</li> <li>Education: Bachelor’s degree in hospitality management, business administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.</li> <li>Skills & attributes: <ul> <li>Strong leadership and people management skills.</li> <li>Excellent interpersonal and communication abilities.</li> <li>Attention to detail and strong organizational skills.</li> <li>Proven ability to manage multiple priorities and meet deadlines.</li> <li>Ability to handle confidential and sensitive information.</li> <li>In-depth knowledge of beverage trends, mixology, and premium beverage offerings.</li> <li>Ability to create unique and appealing beverage menus tailored to guest preferences.</li> <li>Strong financial acumen and experience in managing budgets, costs, and profitability.</li> <li>Proficiency in relevant software and MS Office Suite.</li> <li>Professional and well-presented at all times.</li> <li>Customer-centric approach with a passion for hospitality.</li> <li>Proactive problem-solver with a solutions-oriented mindset.</li> <li>Ability to work in a fast-paced, dynamic environment.</li> <li>Must be able to handle multiple tasks and adapt to changing priorities.</li> </ul> </li> <li>Language: <ul> <li>Excellent reading, writing, and oral proficiency in English language.</li> <li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Job summary</h4> <p>Responsible for assessing the risk in hotel work environment to minimize associates’ illness and injury during work hours. Inspect hazardous factors in the work environment, quality of equipment or facility used by associates. Lead the organization toward a healthy and safe work environment by advising, monitoring, and reporting in the workplace, and engaging staff in programs that ensure safe practices in the workplace.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong><br> Bachelor’s degree from an accredited university in Occupational Health and Safety or similar field of study.<br> OR<br> Three to five years’ experience in a related field.</p> <h4>Core work activities</h4> <p><strong>Managing health and safety in operations</strong></p> <ul> <li>Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.</li> <li>Inspect work environments to ensure safety in workplace.</li> <li>Conduct hazard and risk assessments at the property including quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.</li> <li>Submit Workplace Risk Assessment Report and Workplace Occupational Health and Safety workbook.</li> <li>Propose the workbook to the Occupational Health and Safety Committee every 6 months.</li> <li>Complete and submit required biannual Occupational Health and Safety reports to Labor Protection and Welfare Office.</li> <li>Suspend activities that pose threats to workers' health or safety.</li> <li>Recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.</li> <li>Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.</li> <li>Advise management regarding health or safety issues.</li> <li>Investigate the adequacy of ventilation, exhaust equipment, lighting, or other conditions that could affect employee health, comfort, or performance.</li> <li>Investigate health-related complaints and inspect facilities to ensure compliance with public health legislation and regulations.</li> <li>Collect and analyze data, and provide reports and suggestions on hazards, illness, and distress occurring during employees’ work hours.</li> <li>Conduct tests of facilities for environmental hazards.</li> <li>Collaborate with healthcare professionals to plan or provide treatment.</li> <li>Consult with others regarding safe or healthy equipment or facilities.</li> <li>Maintain or update emergency response plans or procedures.</li> <li>Develop emergency procedures with other departments.</li> <li>Collaborate with engineers or physicians/nurses to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.</li> <li>Develop or maintain hygiene standards in the workplace.</li> <li>Inspect specified areas to ensure the presence of fire prevention equipment, safety equipment, or first-aid supplies.</li> </ul> <p><strong>Build the health and safety awareness for employees</strong></p> <ul> <li>Conduct safety training or education programs and demonstrate the use of safety equipment.</li> <li>Conduct health or safety training programs for all employees at least once a year as mandated by law.</li> <li>Provide new-employee health and safety orientations and develop materials for these presentations.</li> <li>Prepare healthcare training materials.</li> </ul> <p><strong>Additional responsibilities</strong></p> <ul> <li>Analyze information and evaluate results to choose the best solution and solve problems.</li> <li>Maintain inventories of hazardous materials or hazardous wastes, using waste tracking systems to verify that materials are handled properly.</li> <li>Maintain inventory of medical supplies or equipment.</li> <li>Develop or maintain medical monitoring programs for employees.</li> <li>Develop and maintain a working relationship with local law enforcement authorities.</li> <li>Inform and update executives and peers on relevant information in a timely manner.</li> <li>Provide information to supervisors and co-workers by telephone, in written form, or in person.</li> <li>Perform other work safety tasks as assigned by management.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other bases protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li> <li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li> <li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li> <li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li> <li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li> <li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li> <li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li> <li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li> <li>Ensure staff attendance and document any late or absent employees</li> <li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li> <li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li> <li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li> <li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li> <li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li> <li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li> <li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li> <li>Provide performance feedback and handle disciplinary matters according to hotel standards</li> <li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li> <li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li> <li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li> <li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li> <li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li> <li>Assist guests with reports of lost or stolen articles following hotel policy</li> <li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li> <li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li> <li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li> <li>Review credit check reports and follow up on accounts beyond approved credit limits</li> <li>Coordinate delivery of in-room amenities to ensure timely service</li> <li>Review late checkout requests and communicate approvals to Housekeeping</li> <li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li> <li>Complete nightly rate checks and maintain awareness of discrepant rooms</li> <li>Conduct monthly departmental meetings and attend designated organizational meetings</li> <li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li> <li>Conduct performance reviews in a timely manner</li> <li>Foster a cooperative working climate that maximizes productivity and colleague morale</li> <li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li> <li>Document pertinent information in department logs and complete all closing duties</li> <li>Perform additional duties as assigned by management</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree, preferably in hospitality management or related field</li> <li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li> <li>Certification in an alcohol awareness program (TABC)</li> <li>Food handling certification</li> <li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li> <li>Fluency in English, both verbal and written</li> <li>Proficiency in basic arithmetic and financial calculations</li> <li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li> <li>Demonstrated ability to suggestively sell services and amenities</li> <li>Strong guest relations training background and experience</li> <li>Exceptional leadership and team management skills</li> <li>Advanced problem-solving and conflict resolution abilities</li> <li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organizational and time management abilities</li> <li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li> <li>Demonstrated crisis management and decision-making capabilities under pressure</li> <li>Cultural awareness and sensitivity in a diverse, international environment</li> <li>Meticulous attention to detail in documentation and record-keeping</li> <li>Ability to train, mentor, and develop team members effectively</li> <li>Strong analytical skills with the ability to interpret data and trends</li> <li>Resilience and adaptability in a fast-paced hospitality environment</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <h4>Team supervision & leadership:</h4> <ul> <li>Supervise and lead the team of waiters/waitresses, runners, ensuring they deliver exceptional service that aligns with the restaurant’s standards and vision.</li> <li>Provide ongoing training, coaching, and feedback to team members to improve service delivery and knowledge of the specialty menu.</li> <li>Foster a positive, engaged, and high-performing team environment.</li> <li>Ensure that all team members maintain a high level of professionalism and uphold company standards.</li> </ul> <h4>Guest experience & service excellence:</h4> <ul> <li>Oversee the delivery of a personalized and memorable dining experience for each guest, ensuring the service is aligned with the theme or cuisine specialty of the restaurant.</li> <li>Address any guest concerns or issues promptly and professionally, ensuring their satisfaction.</li> <li>Ensure that team members provide detailed and accurate explanations of the menu, including ingredient sourcing, preparation methods, and wine pairings.</li> </ul> <h4>Menu expertise & recommendations:</h4> <ul> <li>Maintain a deep understanding of the restaurant’s specialized menu, including unique ingredients, preparation techniques, and drink pairings.</li> <li>Supervise and guide the team in offering wine, cocktail, or non-alcoholic beverage pairings, and assist guests with dietary restrictions or special requests.</li> <li>Stay updated on seasonal menu changes and ensure that the team is well-informed of any new specialty dishes or drinks.</li> </ul> <h4>Operational efficiency:</h4> <ul> <li>Oversee the daily operations of the specialty dining area, ensuring all service areas are properly organized and that all guest orders are taken and delivered efficiently.</li> <li>Ensure proper organization of dining areas, including table settings, glassware, utensils, and condiments, for smooth service transitions.</li> <li>Coordinate with kitchen and bar teams to ensure that all orders are prepared and delivered promptly, according to guest preferences.</li> </ul> <h4>Upselling & revenue generation:</h4> <ul> <li>Supervise the team in upselling premium dishes, beverages, and exclusive items to enhance the guest experience and increase revenue.</li> <li>Encourage team members to suggest additional menu items or beverage pairings to complement the meal.</li> </ul> <h4>Reporting & administrative duties:</h4> <ul> <li>Ensure accurate reporting of daily operations, including guest feedback, sales data, and staff performance.</li> <li>Prepare and submit operational reports to senior management, highlighting areas for improvement or adjustment.</li> <li>Monitor stock levels of restaurant supplies (e.g., menus, utensils, glasses) and ensure timely replenishment as needed.</li> </ul> <h4>Health & safety compliance:</h4> <ul> <li>Enforce health and safety standards, ensuring that all staff follow proper hygiene practices and maintain a clean and safe dining environment.</li> <li>Ensure all safety protocols are followed in the dining area, including emergency procedures.</li> </ul> <h4>Problem resolution & continuous improvement:</h4> <ul> <li>Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service.</li> <li>Collect and act on guest feedback to continuously improve the quality of in-room dining service and experience.</li> <li>Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.</li> </ul> <h4>Additional responsibilities:</h4> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <h4>Experience/certificates/education</h4> <ul> <li>Experience: Minimum of 1-2 years in a supervisory role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.</li> <li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Strong leadership and people management skills.</li> <li>Excellent interpersonal and communication abilities.</li> <li>Attention to detail and strong organizational skills.</li> <li>Proven ability to manage multiple priorities and meet deadlines.</li> <li>Ability to handle confidential and sensitive information.</li> <li>Strong understanding of food and beverage trends, menu development, and service excellence.</li> <li>Proficiency in relevant software and MS Office Suite.</li> <li>Professional and well-presented at all times.</li> <li>Customer-centric approach with a passion for hospitality.</li> <li>Proactive problem-solver with a solutions-oriented mindset.</li> <li>Ability to work in a fast-paced, dynamic environment.</li> <li>Must be able to handle multiple tasks and adapt to changing priorities.</li> </ul> </li> <li>Language: <ul> <li>Excellent reading, writing and oral proficiency in English language.</li> <li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Job summary</h4> <p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Ensuring culinary standards and responsibilities are met</h4> <ul> <li>Manages kitchen shift operations and ensures compliance with all food & beverage policies, standards and procedures.</li> <li>Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.</li> <li>Assists executive chef with all kitchen operations and preparation.</li> <li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li> <li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.</li> <li>Assists in determining how food should be presented and creates decorative food displays.</li> <li>Maintains purchasing, receiving and food storage standards.</li> <li>Ensures compliance with food handling and sanitation standards.</li> <li>Performs all duties of kitchen managers and employees as necessary.</li> <li>Recognizes superior quality products, presentations and flavor.</li> <li>Ensures compliance with all applicable laws and regulations.</li> <li>Follows proper handling and right temperature of all food products.</li> <li>Operates and maintains all department equipment and reports malfunctions.</li> <li>Checks the quality of raw and cooked food products to ensure that standards are met.</li> </ul> <br> <h4>Leading kitchen operations</h4> <ul> <li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li> <li>Leads shifts while personally preparing food items and executing requests based on required specifications.</li> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and builds mutual trust, respect, and cooperation among team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors.</li> <li>Maintains the productivity level of employees.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Ensures property policies are administered fairly and consistently.</li> <li>Communicates performance expectations in accordance with job descriptions for each position.</li> <li>Recognizes success performance and produces desired results.</li> </ul> <br> <h4>Ensuring exceptional customer service</h4> <ul> <li>Provides services that are above and beyond for customer satisfaction and retention.</li> <li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li> <li>Sets a positive example for guest relations.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Handles guest problems and complaints.</li> </ul> <br> <h4>Maintaining culinary goals</h4> <ul> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li> <li>Utilizes the labor management system to effectively schedule to business demands and for tracking of employee time and attendance.</li> <li>Trains employees in safety procedures.</li> </ul> <br> <h4>Managing and conducting human resource activities</h4> <ul> <li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li> <li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li> <li>Participates in the employee performance appraisal process, providing feedback as needed.</li> <li>Brings issues to the attention of the department manager and human resources as necessary.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Attends and participates in all pertinent meetings.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>JOB SUMMARY   Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.   CANDIDATE PROFILE    Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.   CORE WORK ACTIVITIES   Ensuring Culinary Standards and Responsibilities are Met for Restaurant • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. • Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Maintains food preparation handling and correct storage standards. • Recognizes superior quality products, presentations and flavor. • Plans and manages food quantities and plating requirements for the restaurant. • Communications production needs to key personnel. • Assists in developing daily and seasonal menu items for the restaurant. • Ensures compliance with all applicable laws and regulations regulations. • Follows proper handling and right temperature of all food products. • Estimates daily restaurant production needs. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Checks the quality of raw and cooked food products to ensure that standards are met. • Determines how food should be presented and creates decorative food displays.   Leading Kitchen Team • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Leads shift teams while personally preparing food items and executing requests based on required specifications. • Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Ensuring and maintaining the productivity level of employees. • Ensures employees are cross-trained to support successful daily operations. • Ensures employees understand expectations and parameters. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.   Establishing and Maintaining Restaurant Kitchen Goals • Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. • Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. • Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Effectively investigates, reports and follows-up on employee accidents. • Knows and implements company safety standards.   Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empowers employees to provide excellent customer service. • Handles guest problems and complaints. • Interacts with guests to obtain feedback on product quality and service levels.   Managing and Conducting Human Resource Activities  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. • Manages employee progressive discipline procedures. • Participates in the employee performance appraisal process, providing feedback as needed. • Uses all available on the job training tools for employees. • Assists as needed in the interviewing and hiring of employee team members with appropriate skills.   Additional Responsibilities  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings.     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People &amp; Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People &amp; Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager. Learning &amp; Talent Development &amp; Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills &amp; Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>

<p><h4>Company description</h4> <p>Join us at Accor, where life pulses with passion!</p> <p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartistu00ae, because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <p>Hospitality is a work of heart.</p> <p>Join us and become a Heartistu00ae.</p> <h4>Job description</h4> <p>Maintains complete knowledge of and complies with all departmental policies, service procedures, and standards.</p> <p>Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.</p> <p>Anticipates guestsu2019 needs, responds promptly and acknowledges all guests, however busy and whatever time of day.</p> <p>Maintains positive guest relations at all times.</p> <p>Resolves guest complaints, ensuring guest satisfaction.</p> <p>Monitors and maintains cleanliness, sanitation and organization of assigned work areas.</p> <p>Maintains complete knowledge of:</p> <ul> <li>All hotel facilities, services, and hours of operation.</li> <li>All guest room layouts, bed types, du00e9cor, appointments, and locations.</li> <li>Room availability for any given day.</li> <li>Restricted dates, rates and room types.</li> <li>All room rates, packages and promotions.</li> <li>Specific arrangements between hotel and travel agencies, corporate reservations center.</li> <li>Entertainment and special events scheduled in the hotel.</li> </ul> <p>Accesses all functions of the computer system.</p> <p>Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</p> <p>Ensures that the reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</p> <p>Documents any late or absent employees; maintains accurate and current employee records.</p> <p>Schedules and assigns staff breaks.</p> <p>Communicates anticipated business demands daily with each employee (arrivals, departures, group functions, guest requests, etc.).</p> <p>Legibly updates information board.</p> <p>Ensures staff's knowledge of hotel services, features and amenities.</p> <p>Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.</p> <p>Responds to incoming calls.</p> <p>Accesses and ensures that reservation agents properly access all functions of the reservations system.</p> <p>Monitors and ensures that reservations staff performs their job functions to the hotel's standards.</p> <p>Monitors and ensures that all reservations (including manual) are input into the system.</p> <p>Monitors reservations requested by fax, telex and mail.</p> <p>Ensures guest history accounts are kept current.</p> <p>Ensures advance deposits, refunds of such and confirmation of both are processed.</p> <p>Monitors group reservation activity daily and communicates status with sales department. Follows up on tentative sales bookings with respective sales manager to update status.</p> <p>Ensures group files are accurate and kept current.</p> <p>Ensures that group requirements are entered from the sales booking sheet.</p> <p>Processes change forms received from sales after checking availability; resolves any discrepancies.</p> <p>Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</p> <p>Ensures that rooming lists are input into the system.</p> <p>Pre-blocks group rooms where special requests are made.</p> <p>Assists reservations staff whenever necessary in performing all job functions.</p> <p>Conducts on-job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.</p> <p>Works closely with other departments to effectively accommodate guests' special requests and amenities.</p> <p>Communicates designated VIP reservations to the general manager and department managers.</p> <p>Works closely with the front desk manager in determining the percentage for overbooking.</p> <p>Reviews no-show reservations and processes charges. Tracks group no-show reservations and distributes it to sales department.</p> <p>Compiles reports on no-show for future business forecasting.</p> <p>Reviews master file activity report daily for accuracy of codes, rates and guest information.</p> <p>Communicates room availability (particularly status changes on any date) to reservations staff, front desk manager and corporate reservations center.</p> <p>Reviews any reservations erroneously taken during restricted dates with individual responsible.</p> <p>Reviews previous night's occupancy report and tracks for forecasting future business patterns.</p> <p>Monitors wait list and determines priority of guests to be contacted for room availability.</p> <p>Creates travel agent master in computer.</p> <p>Reviews travel agency commission report daily for accuracy; resolves any discrepancies.</p> <p>Monitors system problems, maintains log of such and coordinates corrections with the service company representative.</p> <p>Prepares work orders for maintenance repairs and distributes them to engineering.</p> <p>Maintains supply levels and legibly documents needs on a requisition.</p> <p>Organizes and sets up office files on designated reference or resource information; keeps filing up-to-date.</p> <p>Prepares and distributes weekly, monthly and annual forecasts.</p> <p>Prepares and submits daily and weekly payroll records.</p> <p>Ensures that all pertinent information is documented in the log book daily.</p> <p>Conducts performance appraisals of designated staff annually.</p> <p>Attends designated meetings.</p> <p>Reviews status of assignments and any follow-up action with on-coming supervisor.</p> <p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.</p> <p>To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>To implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</p> <p>Carries out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>Carries out all other duties assigned by managers and hotel management not specified in the job description.</p> <p>Carry out all responsibilities related to protection from pandemic disease and action response implemented at the facilities.</p> <h4>Qualifications</h4> <ul> <li>Education: At least a high school or vocational diploma.</li> <li>Experience: One yearu2019s experience as a reservations agent, preferably in a style hotel.</li> <li>Foreign language: Fluency in English both verbal and non-verbal.</li> <li>Courses and training: Prior attendance in courses and seminars in the related field.</li> <li>Computer literacy: Compute basic arithmetic.</li> <li>Skills:</li> <ul> <li>Prioritize and organize.</li> <li>Be a clear thinker, remaining calm and resolving problems using good judgment.</li> <li>Follow directions thoroughly.</li> <li>Understand guestu2019s service needs.</li> <li>Work cohesively with co-workers as part of a team.</li> <li>Work with minimal supervision.</li> <li>Maintain confidentiality of guest information and pertinent hotel data.</li> <li>Ascertain departmental training needs and provide such training.</li> <li>Direct performance of staff and follow up with corrections when needed.</li> <li>Ability to input and access information in the property management system and computers.</li> <li>Familiarity with yield management and forecasting.</li> </ul> </ul> <h4>Additional information</h4> <p>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</p> <p>Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Invoice processing & payment management:</strong><br> <li>Oversee and process incoming invoices from vendors and suppliers for hotel-related goods and services.</li> <li>Ensure that all invoices are properly matched with purchase orders, receipts, and contracts before being processed for payment.</li> <li>Ensure that payments to vendors are made accurately, within the agreed terms, and on time to maintain good supplier relationships.</li> <strong>Vendor relations & dispute resolution:</strong><br> <li>Act as a point of contact for vendors regarding payment inquiries, discrepancies, and disputes.</li> <li>Investigate and resolve payment issues or discrepancies in a timely manner to ensure smooth vendor relationships.</li> <li>Maintain communication with internal departments (e.g., F&B, housekeeping, maintenance) to ensure that vendor services and goods are provided in a timely and cost-effective manner.</li> <strong>Account reconciliation & reporting:</strong><br> <li>Reconcile accounts payable records, ensuring that all transactions are accounted for accurately in the hotel’s financial system.</li> <li>Assist in month-end and year-end closing processes, ensuring that all outstanding invoices are paid, and records are up to date.</li> <li>Prepare accounts payable reports and assist in cash flow analysis to support financial planning and budgeting.</li> <strong>Financial compliance & record-keeping:</strong><br> <li>Ensure compliance with company policies, tax regulations, and legal requirements regarding payments and vendor contracts.</li> <li>Maintain accurate and organized records of all accounts payable transactions, including invoices, payment receipts, and contracts.</li> <li>Assist with audits and provide necessary documentation for financial reporting and compliance purposes.</li> <strong>Cost control & process improvement:</strong><br> <li>Assist in monitoring accounts payable expenses to ensure they align with the hotel’s budget and cost control goals.</li> <li>Identify opportunities to streamline accounts payable processes, improve payment efficiency, and reduce errors or delays.</li> <li>Work with the purchasing department to ensure the hotel is receiving the best value for goods and services through effective negotiation and relationship management.</li> <strong>Team leadership & training:</strong><br> <li>Ensure proper delegation of tasks within the accounts payable team to maintain smooth operations.</li> <li>Promote a positive, team-oriented environment by encouraging cooperation and efficiency in the accounts payable process.</li> <strong>Sustainability & vendor selection:</strong><br> <li>Collaborate with the sustainability team to identify opportunities for responsible sourcing and ethical vendor partnerships.</li> <li>Ensure that the hotel is meeting its sustainability goals by working with vendors who adhere to eco-friendly practices and support the hotel’s commitment to sustainability.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES champions for the hotel and departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <strong>Learning & talent development & performance management:</strong><br> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents and meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself:</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others:</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business:</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3 years of experience in accounts payable, preferably in the hospitality industry.</li> <li>Education: A degree in Accounting, Finance, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Proficiency with accounting software or ERP systems (e.g., SAP, Oracle, QuickBooks).</li> <li>Strong knowledge of Microsoft Excel for financial reporting and data analysis.</li> <li>High attention to detail to ensure accuracy in processing invoices and managing accounts.</li> <li>Excellent verbal and written communication skills for dealing with vendors and internal teams.</li> <li>Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.</li> <li>Ability to resolve payment issues and discrepancies effectively, ensuring minimal disruption to operations.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About MoneyMore &amp; Mondia: MoneyMore is the consumer fintech app of Mondia Group.<br> It turns everyday bank transaction messages into a clear, real-time picture of a person's finances, helping users in Egypt spend smarter, budget better, and save more — in both Arabic and English.<br> We are scaling from an early, product-led launch toward a nationwide personal-finance companion, and evolving into a broader fintech and consumer-intelligence platform.<br> Mondia Group is a digital services and marketplace provider that integrates digital products and experiences into telecom operators, banks, and other large distribution channels.<br> MoneyMore is one of Mondia's key growth bets, built by a small, senior, fast-moving product team.<br> About the Role: We are looking for an experienced Senior Mobile Engineer with deep native Android expertise to build high-quality, scalable, and secure applications.<br> You will play a key role in designing application architecture, implementing new features, improving performance, and mentoring engineers, while collaborating closely with product, design, backend, QA, and iOS teams.<br> The ideal candidate has strong expertise in native Android development and modern Kotlin-based architecture, and is comfortable working in a fast-paced, product-focused environment with a strong sense of ownership.<br> Responsibilities • Design, develop, and maintain high-quality native Android applications.<br> • Build scalable and maintainable solutions using modern Android architecture.<br> • Lead technical design discussions and contribute to system architecture decisions.<br> • Collaborate with Product, Design, Backend, QA, and iOS teams.<br> • Write clean, testable, and reusable code following best engineering practices.<br> • Optimize application performance, memory usage, startup time, and battery consumption.<br> • Ensure application stability through unit testing, UI testing, and code reviews.<br> • Integrate RESTful APIs and collaborate with backend teams on API design.<br> • Mentor junior developers and promote engineering excellence.<br> • Participate in Agile development processes and continuous delivery practices.<br> • Drive technical improvements and help establish engineering standards.<br> Social insurance Health insurance for employee and family The company will contribute up to EUR 25 per month towards staff perks Benefit from our performance-based bonus scheme , in line with company policy.<br> EUR equivalent salaries paid in EGP Programming Languages • Strong proficiency in Kotlin.<br> • Good knowledge of Java.<br> • Familiarity with Swift / SwiftUI and native iOS development concepts.<br> Android Development • Strong experience with native Android development.<br> • Deep understanding of the Android SDK and Jetpack libraries.<br> • Excellent knowledge of the Android application lifecycle and platform internals.<br> • Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers.<br> Modern Android Development • Jetpack Compose, Coroutines, and Kotlin Flow.<br> • WorkManager, Navigation Component, and ViewModel.<br> • Dependency Injection (Hilt / Dagger preferred).<br> Architecture • Strong understanding of MVVM, MVI, and Clean Architecture.<br> • Modular architecture, SOLID principles, and separation of concerns.<br> System Design • Experience designing scalable mobile architectures.<br> • Ability to make architectural decisions and evaluate trade-offs.<br> • Understanding of application modularization and feature separation.<br> Networking • REST APIs, JSON serialization, and backend integration.<br> • Error handling, authentication flows, and network caching.<br> Performance • Strong understanding of UI rendering performance and memory management.<br> • Threading and concurrency, startup optimization, and battery optimization.<br> • ANR prevention, plus performance profiling and debugging.<br> Concurrency • Kotlin Coroutines, Flow, and Dispatchers.<br> • Structured concurrency, threading models, and background processing.<br> Testing • Unit testing, UI testing, and integration testing.<br> • Test-Driven Development (TDD) and mocking frameworks.<br> Development Practices • Git, pull request workflows, and code reviews.<br> • CI-friendly development practices and Agile / Scrum methodologies.<br> Soft Skills • Strong ownership mentality and an execution-focused mindset.<br> • Excellent communication skills and the ability to work independently.<br> • Comfortable in fast-moving, startup-like environments.<br> • Strong problem-solving and analytical skills.<br> Nice to Have • Native iOS development experience using Swift / SwiftUI.<br> • Experience building FinTech or financial applications.<br> • Experience with offline-first applications.<br> • Local persistence technologies such as Room, SQLite, and DataStore.<br> • Experience with CI/CD pipelines.<br> • Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.<br>). • Experience with A/B testing, experimentation frameworks, and feature flags.<br> • Experience implementing mobile security best practices, including: – Encrypted local storage.<br> – SSL certificate pinning.<br> – Secure authentication and authorization flows.<br> – Secure handling of sensitive user data.<br> – Android Keystore usage.<br> Preferred Experience • 5+ years of professional Android development experience.<br> • Experience delivering production applications at scale.<br> • Experience mentoring engineers and conducting code reviews.<br> • Experience working with cross-functional teams in Agile environments.<br> • Proven ability to own features from design through production release.<br> What We're Looking For A successful candidate is someone who: • Writes clean, maintainable, and scalable Kotlin code.<br> • Understands mobile architecture beyond implementation details.<br> • Thinks about performance, security, maintainability, and user experience from the beginning.<br> • Takes ownership of features end-to-end.<br> • Enjoys solving complex engineering challenges.<br> • Continuously learns and adopts modern Android development practices.<br> • Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences.<br> Location &amp; Work Model This is an on-site role based in Cairo, Egypt .<br> Our team works primarily from the office to stay closely aligned in a fast-moving product environment, with up to 13 work-from-home days per quarter (roughly one day per week).<br> Please apply only if you are able to work on-site in Cairo on this basis.<br> Equal Opportunity Mondia Group is an equal-opportunity employer.<br> We welcome applicants of all backgrounds and make hiring decisions based on merit, qualifications, and role fit, without discrimination.<br> We are committed to a fair and inclusive hiring process.<br></span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Credit assessment and risk management:</strong></p> <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> <p><strong>Accounts receivable management:</strong></p> <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> <p><strong>Credit policy enforcement:</strong></p> <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> <p><strong>Collections and dispute resolution:</strong></p> <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> <p><strong>Reporting and financial analysis:</strong></p> <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> <p><strong>Team leadership and supervision:</strong></p> <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> <p><strong>Internal and external coordination:</strong></p> <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> <p><strong>Compliance and documentation:</strong></p> <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> <p><strong>Employee relations</strong></p> <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> <p><strong>Recruitment</strong></p> <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> <p><strong>Employee engagement and communications</strong></p> <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <p><strong>Abilities/key competencies/skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Credit assessment and risk management:</strong><br> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> <strong>Accounts receivable management:</strong><br> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> <strong>Credit policy enforcement:</strong><br> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> <strong>Collections and dispute resolution:</strong><br> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> <strong>Reporting and financial analysis:</strong><br> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> <strong>Team leadership and supervision:</strong><br> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> <strong>Internal and external coordination:</strong><br> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> <strong>Compliance and documentation:</strong><br> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture Leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <h4>Learning & talent development & performance management</h4> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>