branch manager Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: 4 to 6 years of related work experience. Supervisory Experience: At least 2 years of supervisory experience. License or Certification: None</p><p></p></section>

Job Summary:We are looking for a proactive and customer-focused Social Media Moderator to manage online interactions across our social media platforms. The ideal candidate will be responsible for responding to customer inquiries, monitoring comments and messages, maintaining the company's brand voice, and ensuring a positive customer experience. This role requires excellent written communication skills, the ability to handle customer concerns professionally, and close collaboration with internal teams to resolve issues efficiently while providing valuable insights through engagement reporting.<br>Job Title:Social Media Moderator<br>Key Responsibilities: Monitor and respond to comments and messages across platforms Ensure timely and professional customer engagement Escalate complaints to relevant departments Maintain brand tone in all communications Track recurring issues and customer feedback trends Prepare weekly engagement reports<br>Qualifications:Bachelor’s degree in Communications or related field2+ years in social media moderation or customer service Strong written communication skills Ability to handle complaints professionally<br>Job Location:Nasr City

Contexte et environnement <br><br> The environment is very dynamic and strong demand for analysis and information. Meet the strict deadline of monthly, quarterly and yearly dashboards and budget/LTP. Fulfill the frequent request of the shareholders and the local management. <br><br><br> Activités <br><br> Prepare and analysis the monthly dashboards ex investment, WCR and P&L with comments vs the budget and previous year. Participate in the preparation of yearly budget, ER and LTP and provide the related comments and analysis in addition to the presentation required by the head office. Follow up the investment liquidation by project through a monthly follow up meeting with the management. Prepare and control margin analysis for nonfuel activity vs budget and N-1, in addition to fuel activities ex Network, GT, Aviation and lubricant. Participate in the month end closure by preparing the required accrual and analysis for variable cost and ensure its correctly reported and reflected in the margin. Follow up the fixed cost and provide the required accrual and budget provisions by business in addition to provide reliable analysis/comment as requested by management. Prepare the dashboard for CCNG business and provide comment vs budget and previous years. Prepare the analysis for OPSBA fixed cost and investment. Involve and support in the head office projects ex MAMBO, NCA, TOP, ARADOS...etc Technically review and validate purchase requisitions and ensure its correctly allocated to the right cost center/investment order and the right CAT material according to the reporting procedures. Responsible for uploading technical pricing condition and ensure its correctly presented in margin. Responsible for creating the customer master data and ensure all data are correct and according to the customer nature. Apply & implement the Anti-corruption, Antitrust Compliance and Integrity Policies and Program Implement the required process of due diligences within my area of responsibilities Apply the entire ethical approach and TOTAL code of conduct values. Comply with HSE policies & 12 golden rules Confronted with few risks when carrying out one's activity <br><br><br> Profil du candidat <br><br>BSc or MSc in Accounting or Finance Additional qualification (e.g. CPA or CMA) a plus Work experience as a Controller or similar role Hands-on experience in Power BI (reports, dashboards, data modelling) Very good knowledge of Power Point (presentations for management / business reviews) Thorough knowledge of accounting principles, procedures, and legislation Attention to detail Ability to work with tight deadlines Advanced computer skills on MS Office, and financial management software (SAP) Hands on experience with statistical analysis and statistical packages Outstanding presentation, reporting and communication skills Excellent communication and interpersonal skills Well-organized and reliable Excellent leadership and decision-making abilities An ability to present and explain investment information and financial plans

Company Description Catalyst Partners Middle East, established in 2013, is one of the fastest growing investment houses in the region, with a strong focus on developing family and medium-sized businesses. Through its private equity arm, Catalyst Private Equity (CPE), the firm invests in fast-growing companies and supports their expansion to ensure sustainable long-term growth. Catalyst Partners also operates CP Lease, a flexible and innovative financial leasing arm that helps close the financing gap by leveraging deep expertise and strong banking relationships. By offering tailored, one-stop financial solutions, Catalyst Partners serves a select portfolio of clients and partners across the Middle East. Role Description To provide independent, objective assurance and advisory services that evaluate and enhance the company's corporate governance, risk management, internal control frameworks, and regulatory compliance. The role contributes to the development and execution of the annual risk-based internal audit plan for assigned entities while adhering to professional standards of independence, objectivity, confidentiality, and integrity across all assignments. Key Duties and Responsibilities:Evaluate the design, adequacy, and operational effectiveness of leasing and factoring policies, procedures, workflows, SOPs, SLAs, and authority matrices to recommend control enhancements. Assess compliance with applicable FRA laws, regulatory frameworks, Board/Audit Committee decisions, and internal policies. Review and evaluate overall corporate governance, risk management, and internal control frameworks. Execute risk-based audits covering leasing and factoring operations, client onboarding, KYC, credit assessment and underwriting, risk management, Credit approval authorities, portfolio monitoring, collections, provisioning, management, and regulatory reporting. Perform sample testing of transactions, files, and reports to verify accuracy, proper authorization, completeness, and regulatory compliance while assessing data reliability and integrity. Identify control deficiencies, determine root causes, evaluate potential risk implications, and propose actionable, risk-mitigating recommendations. Prepare clear audit files, working papers, audit reports, issue logs, and follow-up trackers. Follow up on agreed corrective actions and report overdue actions.<br>Qualifications 7+ years of relevant experience in internal audit, external audit, risk management, compliance, operations in non-banking financial services. Experience in Leasing and factoring corporate finance is preferred. Knowledge of non-banking financial services NBFIs regulatory decrees, instructions and requirements is preferred. Good knowledge of IIA standards, COSO internal control and risk management frameworks is preferred. Good knowledge of SOPs, SLAs, Policies, Procedures, Processes, Workflows, and operating structures is preferred. Bachelor’s degree in Accounting, Finance, Economics, Business, or related field. Internal Auditor license from the non-banking financial services NBFIs regulatory is preferred. Candidates who are not currently licensed must be willing to obtain the required regulatory license for the assigned company.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;</strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <strong>About Role: </strong><br> <span>Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.</span><br> Job code:<span>2025OPER-144</span>&nbsp;<br> <br><p><b>Job Responsibilities: </b></p><br><ul> <li>Responsible for the Hub infrastructure.</li> <li>Responsible for the financial management in the hub and manage the cash flow.</li> <li>Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.</li> <li>Ensure that the achievement and records are consistently kept across the Hub daily workflow.</li> <li>Monitoring the stars and the hub members salaries, bounce and deductions.</li> <li>Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.</li> <li>Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.</li> <li>Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).</li> <li>Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).</li> <li>Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.</li> <li>Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.</li> <li>Following up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basis.</li> <li>Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.</li> <li>Be an effective role model to other staff members in the hub.</li> <li>Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.</li> <li>&nbsp;General all monthly, quarterly, annual Hub Reports.&nbsp;</li> </ul><br><p><b>Job Qualifications:</b></p><br><ul> <li>Bachelor's degree.</li> <li>Minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field.</li> <li>Good English Level.</li> <li>Must have experience in leading and supervising a team.</li> <li>Decision making and problem solving skills.</li> <li>Analytical and reporting skills.</li> <li>Ability to meet deadline and work under pressure.</li> <li>Time management and multi-tasking.</li> <li>Good interpersonal skills and leadership skills.</li> <li>Proactive, with can do attitude and good judgment.</li> <li>Focused and professional attitude.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><br><p><b>What you will do</b></p><br><br><ul><li><p><span><span>Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Has a solid knowledge and understanding of F&amp;B Operations, food &amp; beverage service, cost control, labour control, maintenance, merchandising, and accounting</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Is a good “judge” of people, quickly understands the environment and coaches other to improve long-term outcomes</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Has good business acumen, a strong work ethic and people-management and facilitation skills</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Has proven ability to manage multiple priorities with lean resources while delivering high-quality results</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Has the ability to </span><span>operate</span><span> computer equipment and other food &amp; beverage computer systems</span></span></p><br><br></li></ul><br><p><b>What you bring</b></p><br><br><ul><li><p><span><span>Assists</span><span> with the service of food and beverages to guests</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists</span><span> with the cleaning of operational areas</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Supports and </span><span>implement</span><span>s</span><span> sustainable practices that create a positive impact on people and the planet</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains cleanliness and condition of all </span><span>meetings and events</span><span> function space according to maintenance programs and plans</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Retrieves meeting materials, props, crates, and boxes from the hotel’s receiving area and store them safely and securely</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Organizes work assignments, makes recommendations </span><span>regarding</span><span>training, performance evaluations, and discipline for servers; attends Event Order Meetings to ensure understanding and execution of client needs</span></span></p><br><br></li></ul><br><p><br> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>&nbsp;</p><br><br><br><p><b>Schedule &amp; Hours:</b></p><br><br><br><br><br><br><br> </div>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh all-inclusive collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <p>Has full awareness, manages, and supervises all tasks of his/her staff.</p> <ul> <li>Directs work assignments of non-supervisory personnel.</li> <li>Informs other operating departments of matters related to Butler operations.</li> <li>Ensures all communication is carried clearly amongst the team.</li> <li>Receives, records, and distributes various reports via the Opera system.</li> <li>Receives, records, and always transmits guest requests and preferences accurately to the team.</li> <li>Maintains and updates administrative data.</li> <li>Maintains key control and track sheet.</li> <li>Ensures that the pre-arrival preparation is under control and reports them to Assistant Head Butler / Head Butler.</li> <li>Ensures smooth handover of daily activities to next shift.</li> <li>Appraises appearance, discipline, and efficiency of all staff under direct supervision.</li> <li>Maintains working area and equipment in a proper state of cleanliness and repair.</li> <li>Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.</li> <li>Handles guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.</li> <li>Meticulously follows consumptions of guest supplies.</li> <li>Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that build Butlers’ confidence.</li> <li>Monitors performances and provides timely feedback for improvements.</li> <li>Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.</li> <li>Promptly answers any in-house guest calls, instant messages, and emails and communicates with respective departments in the resolution of guests’ requests.</li> <li>Performs related duties and special projects assigned.</li> <li>Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.</li> <li>Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.</li> <li>Fully understands the responsibility of providing the promised service to be given, even if it means running a pantry for the needed period / crunch times.</li> <li>Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.</li> <li>Has an awareness of all positions in the Butler service department including their job functions.</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous customer related experience an asset</li> <li>Must possess outstanding guest service skills and sophisticated verbal and communication skills</li> <li>Computer literate in Microsoft Windows applications an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to work well under pressure in a fast paced environment</li> <li>Ability to work cohesively with fellow colleagues as part of a team</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform food and beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p> <p>Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualification</h4> <p><strong>Education:</strong> Technical, trade, or vocational school degree.<br> <strong>Related work experience:</strong> 4 to 6 years of related work experience.<br> <strong>Supervisory experience:</strong> At least 2 years of supervisory experience.<br> <strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.</p> <p>If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist management in reviewing existing and evolving operating/financial issues. Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Prepare, review, reconcile, and issue bills, invoices, and account statements. Review, reconcile, and/or process credit card vouchers, advance deposits, overpayment, cancelled reservations, tax exemptions, and voucher (e.g., Marriott Rewards and gift certificates) invoices. Respond to and/or resolve questions or disputes from Marriott's Shared Service Center/guest, credit card companies, and banks. Conduct credit checks as directed. Follow-up and resolve past due accounts. Set up, maintain, and manage collections of check guarantee service accounts.<br>Assist management in training, evaluating, counseling, and motivating employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Read and visually verify information; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: 4 to 6 years of related work experience.<br>Supervisory Experience: At least 2 years of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Overview<br><br>We Are Pepsi Co<br><br>Pepsi Co is a leading name in North Africa’s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, Pepsi Co provides essential support to local economies and partners closely with communities throughout the region.<br><br>Guiding Vision and Regional Impact<br><br>Pepsi Co’s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with Pepsi Co Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.<br><br>Empowering Our People and Communities<br><br>Our dynamic teams drive the Pepsi Co culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.<br><br>Diversity and Inclusion Commitment<br><br>Pepsi Co stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both Pepsi Co and the communities in North Africa.<br><br>Responsibilities<br><br>Support sales function in the warehouse to achieve the annual targeted volumes at optimum cost through ensuring the availability of the resources needed from spaces, equipment, HC and products, and managing them. Ensure the products’ loading process on sales trucks to be in the right quantity, quality, pattern and time Ensure the proper procedures for storing and managing products in the warehouses maintaining its safety, integrity and quality from the time of receipt till the time of issuance, including implementation of First In First Out concept (FIFO). Manage the warehouse’s purchases budget and follow up on the controllable S&D and MOH budgets in coordination with regional logistics managers. Organize receiving the finished goods from the plant & warehouse to keep enough stock. Coordinate with SP&L SPV in plant to send the RB. And supervise RB Sorting before sending them. Lead the Safety Action Team (SAT) regular meeting to Ensure H&S environment is in place. Ensure H&S and quality regulations are followed by all warehouse’s HC and report in case of obstacles. Implement food safety according to AIB standards. Support and implement warehouse management Best Practice and processes. Supervise the repackaging of finished goods through ensuring that materials needed are available Calculating the productivity of the warehouse and confirming hours made through M&W. And preparing daily reports for any differences in inventory and put plans if there is a difference – have weekly meetings to share findings with the rest of WH EEsPrepare daily and weekly reports for HO regarding the stocks in the warehouse (Finished Goods, RB, & near expiry products). And coordinate with HO on what to do with Crate, plastic separates, and wood pallets. Manage the waste products efficiently (damaged / expired). Coordinate with internal quality and finance departments and with the tax authority with regards to getting rid of these products periodically. Conduct performance appraisal for direct reports of high quality and meeting deadlines. Develop warehousing function EEs. And participate in technical interviews Ensure implementing proper policies and procedures related to marketing equipment management (MEM), scrapped materials’ selling and shipping necessities’ management (wooden pallets and plastic separators (Move only). Ensure all related SP&L interactions with different departments in the site are following the COSO standards Coordinate between internal fleet workshops in the warehouses and central fleet management team responsible for the site in case of any issues related to the fleet readiness. Ensure maintaining good relations with land/s owner/s and the governmental authorities in the area and report in case of any foreseen issues that affect the operations (Move only) <br><br>Qualifications<br><br>Bachelor of Engineering.3 - 5 years’ experience in LD&T related activities. Good command of English language. Good managing people skills. Very good knowledge of computer office programs (excel, powerpoint and word) and ERP systems. Strong Leadership skills Excellent communication skills. Ability to deal with diverse backgrounds. Good analytical thinking skills to be able to identify opportunities. Good presentation skills. Good understanding of basic financial analysis

<p><h4>Job description</h4> <ul> <li>Develop, maintain, and update MIS (Management Information System) reports for the collections and legal department to provide accurate, timely, and relevant data for senior management and operational teams.</li> <li>Track daily, weekly, and monthly collection performance against set targets and highlight variances to enable proactive management interventions and course corrections.</li> <li>Analyze delinquency trends, recovery rates, and portfolio health metrics to identify patterns, flag risks, and deliver data-driven recommendations that improve collection efficiency.</li> <li>Provide actionable insights and analytical findings to department heads to support strategic decision-making, reduce overdue balances, and enhance overall collection performance.</li> <li>Automate and streamline data collection and reporting processes by leveraging available tools and collaborating with IT to minimize manual effort and improve data reliability.</li> <li>Prepare and distribute operational dashboards and performance scorecards on a regular basis to ensure all stakeholders have clear and up-to-date visibility into KPIs.</li> <li>Coordinate with IT and data teams to ensure data accuracy, availability, and integrity across all reporting systems and sources.</li> <li>Generate ad-hoc reports and in-depth analysis for management upon request to support specific business decisions and operational reviews.</li> <li>Apply reporting controls and maintain supporting documentation across all MIS outputs to ensure compliance with company policies and regulatory requirements.</li> </ul> <h4>Skills description</h4> <ul> <li><strong>Educational background:</strong> Bachelor's degree in business administration, information systems, finance, or a related field.</li> <li><strong>Experience:</strong> <ul> <li>4-6 years in similar MIS, reporting, or data analysis role.</li> <li>1-2 years leadership experience would be preferred.</li> </ul> </li> <li><strong>Technical proficiency:</strong> <ul> <li>Result orientation</li> <li>Operational awareness</li> <li>Building networks</li> <li>Coaching and mentoring</li> <li>Customer centricity</li> <li>MS Excel (advanced)</li> <li>Power BI / Tableau</li> <li>SQL</li> <li>MIS and reporting systems</li> <li>Data analysis and visualization</li> <li>Collection systems</li> <li>AI tools</li> <li>Understanding of key collection and financial achievement indicators (NPL, provision, ECL, NCL, efficiency ratio, PAR)</li> </ul> </li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Maintain control of, verify, and account for the Slot department’s inventory of coins, currency, all forms, documents, and records pertaining to the operations of the Slot Department. Provide cashiers with the opening impressments of coins, and the cash impressments form. Assign slot employees to their respective working areas, and meal break hours, keeping rotations consistent. Assist Slot Attendants in the escort of Jackpot Payment and hopper refills. Document and monitor each Slot Cashier’s overage and shortages. Monitor and evaluate all slot operations employees work performance, on a daily basis, for compliance with all policies and procedures. Serve as a liaison in any dispute or altercation and audit the entire transaction to determine discrepancies if the dispute involves an exchange of funds. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.<br>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Stand, sit, or walk for an extended time period. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: 3 years of related work experience<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

خبرة في التسويق الالكتروني و الميديا باير&nbsp;<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

Company Description Icon International for Exhibitions & Conferences (ICON Expo) is a specialized exhibitions and events company with over 20 years of experience delivering world-class trade shows, conferences, and international events. The company serves corporate clients, organizations, and government entities with professional event management, customized B2B consulting, and comprehensive marketing support. ICON Expo focuses on building effective business platforms that help exhibitors and visitors connect, discover new opportunities, and expand their networks. The company has a strong presence in the Saudi market and supports growth across regional and international markets. Role Description This is a full-time, on-site Senior Media Buyer role based in Alexandria. The Senior Media Buyer will be responsible for planning, negotiating, and purchasing media across digital, print, outdoor, and broadcast channels to support exhibitions, conferences, and related campaigns. Daily activities include developing media plans aligned with event objectives, monitoring campaign performance, optimizing placements, and preparing reports and insights for internal stakeholders. The role involves collaborating closely with marketing, event management, and B2B consulting teams to ensure media investments drive attendance, brand visibility, and measurable ROI. The Senior Media Buyer will also maintain strong relationships with media vendors, stay current with market rates and trends, and recommend innovative channels and formats to enhance campaign impact. Qualifications Candidates should possess strong Media Planning and Media Strategy skills to design effective, multi-channel campaigns. Candidates should possess solid Media Buying experience, including negotiation, rate benchmarking, and vendor management. Candidates should possess excellent Analytical Skills for interpreting campaign data, optimizing performance, and reporting results. Candidates should possess clear and professional Communication skills for collaborating with internal teams and external partners. Proven experience as a Media Buyer or Senior Media Buyer, preferably in events, exhibitions, or related industries. Strong understanding of both traditional and digital media channels and audience targeting methods. Ability to manage multiple campaigns simultaneously, work under deadlines, and prioritize effectively. Proficiency in media planning and analytics tools; advanced Excel skills are an advantage. Bachelor’s degree in Marketing, Media, Business, Communications, or a related field, or equivalent practical experience. Fluency in English; Arabic language skills are a plus for regional coordination.???? Location: Alexandria, Egypt – Smouha Office???? Employment Type: Full-time???? Work Model: On-site???? Working Days: Sunday to Thursday

Administrative Tasks Related to Accommodation:Supervision of New Accommodation Lease Requests:Search for suitable accommodation options with appropriate rental values according to job categories, as per company policies and regulations. Prepare a new lease contract to be signed by both the landlord and the tenant. Prepare a payment request with all supporting details and submit it to the Finance Department to release the first installment for renting the unit. Administrative Tasks Related to Transportation:Supervision of New Vehicle Lease Requests from Projects:Verify employee names, codes, and job titles with the HR Department. Search for a suitable vehicle and appropriate rental value (after obtaining three quotations from different suppliers) according to the job category, as per company policies and regulations. Inform the Project Manager and the supplier of the vehicle handover and operation date. Preparation of New Lease Contracts to Be Signed by Both the Lessor and the Lessee:Deliver the vehicle to the project or the employee as per company policy and delivery forms. Follow up on daily vehicle operations with project administrators. Review of Monthly Vehicle Reports Received from Sites and Match Them with E-Invoices and Contracts:Prepare monthly rental claims and follow up on cheque issuance with the Finance Department and suppliers. Monitor Drivers’ Custody and Verify Expenses; Conduct Monthly Reconciliations and Inventory of All Vehicles Allocated to Engineers and Managers, Including Fuel, Parking, Maintenance, and Other Expenses. Record reconciliations and contracts in the SAP system (Create Contracts / Entry Sheet). Conclude vehicle renewal contracts after obtaining the necessary approvals. Prepare monthly reports and inventory of all vehicles available and in use in projects (monthly update of beneficiary lists for vehicles – private cars, minibuses, and buses). Monitor daily vehicle movement and ensure smooth operations to avoid any disruptions. Monitor employees’ fuel cards, prepare related claims, receive invoices, and reconcile them with Finance. Archive and organize all vehicle and transportation-related documents. Coordinate with different departments to provide vehicles for visits and assignments. Receive new vehicles from suppliers, inspect them, and hand them over to the concerned users with the approved forms. Return vehicles to suppliers upon contract expiry or termination using the approved forms. Utilize administration vehicles to transport and deliver materials to projects when required. Monitor maintenance of company-owned vehicles (authorized dealers and periodic servicing). Follow up and renew licenses for company-owned vehicles. Arrange and organize employee travel and provide appropriate transportation. Monitor drivers’ daily operations and ensure their compliance with transportation plans and uniform policy. Administrative Tasks in Facilities Management:Monitor electricity and water meter balances, including recharging meters for main buildings. Handle daily management and disbursement of pantry supplies (tissues, water, hospitality items, etc.), monitor stock levels, and reconcile petty cash with Finance. Purchase building maintenance supplies and settle related invoices. Follow up on visits of contracted maintenance companies (elevators, generators, fire-fighting systems, etc.). Monitor subscriptions for landline phone services and internet connections. Arrange hospitality for visitors and organize meeting venues. Supervise the contracted cleaning company (attendance, departure, and service quality). Oversee waste management contracts and ensure regular collection. Monitor and maintain indoor plants in coordination with the landscaping company. Prepare and supervise office fit out works (gypsum board, painting, office furnishings) and work on improving the efficiency of administrative buildings. Follow up on air-conditioning maintenance and conduct regular inspections of buildings to ensure operational efficiency.

Company Description<br>Max AB is the fastest-growing B2B business in the retail industry in Egypt. Established in 2018 as an E-commerce platform allowing local underserved merchants and mom-and-pop shops in Egypt and Morocco to grow, increase their revenues, and enhance their own quality of life. Max AB strives to empower retailers who want to maximize their revenues. In addition to its e-commerce services, Max AB introduced Max AB Cash in 2021. Max AB Cash is a fintech service that enables local merchants to accept payments for various services that their end customers may require. This feature allows retailers to offer a more comprehensive shopping experience to their customers by facilitating secure and convenient payment transactions. Driven by our merchant-obsessed mindset and our sense of social responsibility, we are working our way to achieving sustainable development goals while creating a socially responsible business that makes the world a better place where everyone can be included<br><br>Key Responsibilities Leadership & Team Management Lead, supervise, and develop the Facility Maintenance Team across all operational regions. Allocate manpower and distribute maintenance activities according to operational priorities. Monitor team performance and ensure compliance with company policies, KPIs, and maintenance standards. Provide technical guidance, coaching, and on-the-job support to maintenance technicians. Maintenance Operations Manage and monitor all maintenance requests received through Jira, ensuring timely completion within the agreed SLA. Plan, schedule, and supervise preventive, corrective, and emergency maintenance activities. Conduct routine inspections of warehouses and administrative facilities to ensure operational readiness. Ensure the continuous availability and reliability of all building systems and facility infrastructure. Facility & Asset Management Supervise the installation, relocation, dismantling, and commissioning of warehouse assets and equipment. Maintain warehouse infrastructure, including civil works, electrical systems, plumbing systems, HVAC systems, lighting, and ventilation equipment. Oversee maintenance activities for water purification stations, water coolers, and drinking water systems. Supervise maintenance of manual material handling equipment, including Hand Pallet Trucks. Coordinate construction, renovation, warehouse modifications, and fit-out projects. Planning & Coordination Coordinate maintenance activities with Operations, Supply Chain, Procurement, IT, Security, Finance, and HSE departments. Prepare maintenance schedules to minimize operational downtime. Manage contractor activities and verify work quality according to company standards. Asset & Spare Parts Management Monitor maintenance spare parts inventory and ensure material availability. Optimize utilization of maintenance tools, equipment, and company assets. Participate in fixed asset relocation, installation, inventory verification, and condition assessments. Reporting & Documentation Prepare maintenance reports, technical assessments, and performance analysis. Monitor maintenance KPIs and recommend continuous improvement initiatives. Maintain accurate maintenance records, asset history, and documentation. Health, Safety & Compliance Ensure all maintenance activities comply with Occupational Health & Safety (HSE) requirements. Promote safe work practices and maintain compliance with company policies and regulatory requirements.<br>Core Responsibilities Summary Facility Maintenance Management Preventive & Corrective Maintenance Civil Works Supervision HVAC Maintenance Electrical & Plumbing Maintenance Warehouse Infrastructure Management Water Station Maintenance Hand Pallet Equipment Maintenance Asset Relocation & Installation Contractor Management Maintenance Planning & Scheduling Spare Parts Management Budget & Cost Control Support KPI Monitoring & Reporting Cross-Functional Coordination Team Leadership & Performance Management Health, Safety & Compliance

About us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. About the role We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. Your Responsibilities Strategy & Governance Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards. Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support). Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.2. Team Management Lead a team of quality specialists and auditors. Define team capacity models and performance scorecards. Embed regular calibration sessions with Ops, Training, and Product.3. Framework & Tools Lead the implementation or optimization of the quality management system. Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business. Collaborate with BI to build quality dashboards.4. Insights & Continuous Improvement Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps. Translate quality findings into training needs, content updates, process changes, and product feedback. Present weekly/monthly findings in WBRs and QBRs with action plans.5. Stakeholder Collaboration Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes. Drive cross-functional alignment on remediation plans for systemic quality defects. Support new initiatives with tailored QA tracking Your Expertise Experience5+ years in customer experience quality management, preferably in fintech or tech support environments. Proven track record of designing and scaling QA programs, including calibration and performance insights. Experience leading teams across multiple geographies or third-party vendors. Exposure to COPC, ISO 9001, or other quality management standards is preferred Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems. Skills Deep knowledge of QA tools, contact center metrics, and audit methodologies. Strong analytical and storytelling capabilities; able to turn raw QA data into business insights. Excellent communication, stakeholder influence, and change management skills. Advanced English in both written and verbal communication. Mindset Obsessed with operational excellence and customer outcomes. A problem-solver who challenges the status quo and leads with data. Builder mentality, you don’t wait for frameworks, you create them

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.<br>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>