branch manager Jobs in Egypt

Company Description Flairs Tech is an international technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. Flairs Tech works closely with clients as an extension of their teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.<br>Role Description The French Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for working from home. The role involves assisting French-speaking customers with travel inquiries, creating and modifying travel itineraries, and managing reservations for flights, hotels, and other travel services. Advisors handle incoming calls, emails, and chats, ensuring timely, accurate, and courteous responses while adhering to company policies and procedures. Daily responsibilities include resolving issues, processing changes and cancellations, recommending suitable travel options, and maintaining high levels of customer satisfaction. The role also requires accurate data entry in internal systems, collaboration with colleagues and supervisors, and ongoing learning about travel products, policies, and promotions.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering high-quality support. Excellent Communication skills in French (written and spoken), with good English proficiency for internal coordination. Experience with Travel Arrangements, such as booking and modifying flights, hotels, and related services. Background in Travel Agency operations or similar travel industry experience is highly beneficial. Good problem-solving abilities, attention to detail, and accuracy in handling reservations and customer data. Comfort with using computer systems, CRM tools, and online booking platforms; ability to learn new software quickly. Ability to work in a hybrid environment, manage time effectively, and handle multiple inquiries in a fast-paced setting. Previous experience in customer support, tourism, hospitality, or contact center roles is an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural understanding, industry best practices, and global coverage, ETISAL International helps organizations concentrate on their core operations while enhancing the experience of their customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL International values human capital and fosters a service-oriented culture driven by passion and continuous improvement.<br>Role Description The English Customer Support Agent – Voice Account is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer calls in English, respond to inquiries, and provide accurate information about products and services. Daily responsibilities include resolving issues, guiding customers through solutions, and escalating complex cases when necessary while maintaining professional and courteous communication. The role also involves documenting interactions, updating customer records, and following established procedures to ensure consistent service quality. The agent is expected to contribute to customer satisfaction targets, adhere to performance metrics, and collaborate with team members and supervisors to improve processes and service delivery.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage voice-based interactions professionally. Candidates should possess effective Communication skills, including clear spoken English and active listening capabilities. Candidates should possess the ability to focus on Customer Satisfaction, demonstrating empathy, patience, and a solutions-oriented approach. Candidates should possess Troubleshooting skills to identify issues, provide guidance, and follow step-by-step processes to resolve problems. Relevant qualifications such as previous experience in call centers or BPO environments, particularly in English voice support, are beneficial. Comfort with basic computer applications, CRM systems, and call-handling software is preferred. Ability to work in rotating shifts, maintain punctuality, and perform under performance targets and service-level agreements is advantageous.

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global service operations for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions that enhance service quality and efficiency. Raya CX relies on advanced technology, strong operational strategies, and a culture of continuous improvement and innovation to deliver consistent value to its clients. Candidates joining Raya CX can expect a professional environment focused on excellence in customer experience.<br>Role Description This is a full-time, on-site Customer Service Representative – English (Fluent) role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses in English. The Representative will listen to customer inquiries, provide information, resolve issues, and escalate complex cases when necessary, while maintaining a positive and professional tone. Daily responsibilities include documenting interactions, updating customer records, following established procedures, and meeting performance targets related to quality, productivity, and customer satisfaction. The role also requires collaboration with team members and supervisors to share feedback, improve processes, and support a consistent, high-quality customer experience.<br>Qualifications<br> Demonstrated skills in Customer Service and Customer Support, with the ability to handle diverse inquiries and issues effectively. Experience contributing to Customer Satisfaction and Customer Experience, focusing on empathetic communication and problem resolution. Previous work in Customer Service Representative roles or similar customer-facing positions is preferred. Fluent spoken and written English, with clear communication and active listening abilities. Strong interpersonal skills, patience, and resilience when dealing with challenging situations. Ability to work on-site in Qesm El Maadi, adhere to shift schedules, and perform in a fast-paced environment. Basic computer literacy and comfort using CRM systems, ticketing tools, and communication platforms. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.

Purpose: The Secretary will execute the administrative and document control functions of the Maintenance department, ensuring the smooth flow of contracts, invoice processing, and operational coordination for both on-campus facilities and off-campus housing.<br>Responsibilities:Document Control and Administrative Support: Maintain comprehensive filing systems for all departmental contracts, invoices, and official documentation Financial and Procurement Coordination: Facilitate the end-to-end processing of outsourced vendor invoices, ensuring timely receipt, review, and payment, verify the legality and currency of service provider contracts and prepare essential tax documentation to ensure compliance with financial controls Vendor Logistics and Access Management: Serve as the primary coordinator for vendor site access, managing work permits with Security Office for both on-campus and off-campus locations Administration and Staff Support: Support department supervisors in the administrative aspects of the human resources lifecycle, including tracking technician appraisal deadlines and maintaining scholarship matrices for staff families Operational Reporting and Data Compilation: Collect and compile technical data and operational statistics required for departmental performance tracking General Administrative Support: Perform other related duties as requested<br>Requirements:Education and Experience:University degree in a relevant field Minimum of 5 years of experience<br>Skills:Communication Skills: Good command of English, both spoken and written with excellent communication skills, both verbal and written, for interacting with internal and external stakeholders Technical Skills: Strong administrative and organizational skills, with attention to detail with proficiency in business computer software and office applications, e.g. MS Office, SAP, CMMS, or similar systems Interpersonal Skills: Ability to manage multiple tasks, prioritize work, and ensure timely completion with team-working skills and ability to coordinate with multiple departments and vendors <br>This position is open until September 1, 2026<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The organization specializes in consultative and customized services that address the unique business needs of each client, helping them focus on core operations and better serve their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high value, distinct, and innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL also places strong emphasis on human capital, quality, and the use of state-of-the-art technologies to exceed client expectations. Role Description This full-time, on-site Customer Service Agent | Business Startups in Dubai role is based in Cairo, Egypt. The Customer Service Agent will support entrepreneurs and businesses looking to establish or grow their operations in Dubai by handling inbound and outbound customer interactions via phone, email, and digital channels. Daily tasks include responding to inquiries about business setup processes, services, and requirements, providing clear and accurate information, and guiding customers through documentation and procedural steps. The role involves maintaining up-to-date knowledge of relevant regulations and service offerings, documenting all interactions in CRM systems, and escalating complex cases to senior team members when needed. The Customer Service Agent is also expected to meet performance targets, uphold service quality standards, and collaborate with colleagues and supervisors to improve workflows and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and professional phone etiquette. Problem-solving and analytical abilities, with capacity to understand customer needs, interpret business setup requirements, and provide accurate guidance. Organizational and time management skills, including the ability to handle multiple inquiries, prioritize tasks, and maintain accurate records. Basic technical proficiency, including comfort with CRM systems, office productivity tools, and digital communication platforms. Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and service quality. Background or interest in business, entrepreneurship, or government and regulatory

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions that address each client’s specific business needs and help them focus on their core operations. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The company places strong emphasis on service quality, human capital, and the use of state-of-the-art technologies. Its culture is built on transparency, flexibility, integrity, and a commitment to exceeding client expectations.<br>Role Description The English Customer Care Representative is a full-time, on-site role based in El Abasia El Qeblia. This role focuses on handling inbound and outbound customer interactions in English through phone, email, and chat, ensuring timely and accurate responses to inquiries, requests, and complaints. The representative will provide clear information about products and services, troubleshoot issues, and escalate complex cases as needed, while maintaining detailed records using internal systems and tools. Daily tasks include following established procedures, meeting performance and quality targets, and contributing to continuous improvement in customer experience. The role also involves collaborating with team members and supervisors to share feedback from customers and support a positive, service-oriented environment.<br>Qualifications<br> Demonstrated experience in Customer Service and Customer Support, with the ability to manage inquiries professionally and efficiently. Skills in maintaining and improving Customer Satisfaction and Customer Experience through empathetic communication and problem-solving. Previous work as Customer Service Representatives or in similar customer-facing roles is strongly preferred. Strong English communication skills (spoken and written), with clear, courteous, and structured language. Ability to work on-site in El Abasia El Qeblia on a full-time schedule, including potential shifts, weekends, or holidays as required. Proficiency in basic computer applications and CRM or contact center systems; ability to learn new tools quickly. High level of reliability, attention to detail, and resilience in a fast-paced contact center environment. Secondary education certificate or higher; prior BPO or call center experience is an advantage.

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development, analytics, digital solutions, business operations, and customer experience. Flairs Tech works closely with clients in North America, Europe, the Middle East, and Africa as an extension of their internal teams, helping improve processes and productivity. The organization attributes its success to its people-focused culture and collaborative approach, offering opportunities to contribute to diverse, impactful projects.<br>Role Description This is a full-time, hybrid French Travel Advisors role based in Qesm El Maadi, with some flexibility to work from home. The French Travel Advisor will assist French-speaking customers with travel inquiries, including flight, hotel, and transportation arrangements, ensuring accurate, timely, and personalized service. Daily responsibilities include handling inbound and outbound communications via phone, email, and chat; providing clear information on itineraries, policies, and travel options; and resolving issues or complaints in a professional manner. The role also involves maintaining up-to-date knowledge of travel agency systems, partner offerings, and company procedures to support high levels of customer satisfaction. Advisors will collaborate with team members and supervisors, meet performance targets, and document interactions and bookings in the designated systems.<br>Qualifications<br> Strong customer-focused skills, including Customer Satisfaction and Customer Service capabilities. Excellent Communication skills in French (spoken and written), with good English proficiency preferred. Experience with Travel Arrangements, including booking and modifying flights, hotels, and other services. Familiarity with Travel Agency practices, reservation systems, or related platforms. Solid problem-solving skills and the ability to handle sensitive or time-critical requests calmly and efficiently. Comfort working in a hybrid environment based in Qesm El Maadi, with reliable internet connectivity for remote work. Previous experience in customer support, hospitality, tourism, or a similar service-oriented role is an advantage. High attention to detail, organizational skills, and the ability to work with targets and performance metrics. Flexibility to work in shifts, including evenings, weekends, or holidays as required by business needs.

The Warehouse Manager is responsible for the end-to-end management of Elsewedy Building Solutions’ warehousing operations, overseeing the receipt, storage, handling, and dispatch of all company equipment and inventory. The role ensures inventory accuracy, warehouse safety, and timely order fulfillment, while maintaining full alignment with company policy, group governance standards, and applicable regulatory requirements. The Warehouse Manager is responsible for the end-to-end management of Elsewedy Building Solutions’ warehousing operations, overseeing the receipt, storage, handling, and dispatch of all company equipment and inventory. The role ensures inventory accuracy, warehouse safety, and timely order fulfillment, while maintaining full alignment with company policy, group governance standards, and applicable regulatory requirements.<br>Warehouse Operations Management Plan, organize, and control the day-to-day operations of the warehouse(s) housing the company's full equipment portfolio, ensuring efficient use of storage space, equipment, and manpower. Oversee receiving, put-away, storage, picking, packing, and dispatch processes to ensure smooth and timely flow of goods. Establish and enforce standard operating procedures (SOPs) for warehouse handling of heavy equipment, HVAC units, elevators, copper tube, firefighting systems, and water pumps, accounting for their differing handling, storage, and safety requirements. Warehouse Operations Management Plan, organize, and control the day-to-day operations of the warehouse(s) housing the company's full equipment portfolio, ensuring efficient use of storage space, equipment, and manpower. Oversee receiving, put-away, storage, picking, packing, and dispatch processes to ensure smooth and timely flow of goods. Establish and enforce standard operating procedures (SOPs) for warehouse handling of heavy equipment, HVAC units, elevators, copper tube, firefighting systems, and water pumps, accounting for their differing handling, storage, and safety requirements. Coordinate with the Logistics team on inbound shipment schedules, customs clearance timelines, and delivery planning to ensure warehouse readiness. Ensure optimal warehouse layout and space utilization in line with product categories, turnover rates, and handling equipment needs. Inventory & Stock Control Maintain full inventory accuracy through regular cycle counts, physical stock takes, and reconciliation of warehouse records against SAP. Monitor stock levels, aging, and slow-moving or obsolete items, and recommend corrective action to relevant stakeholders. Ensure all inventory transactions (receipts, transfers, issues, returns) are recorded accurately and in a timely manner within the ERP/SAP system. Lead investigation and resolution of stock discrepancies, damages, and losses, implementing preventive measures. Order Fulfillment & Distribution Ensure orders are picked, verified, and dispatched accurately and on time to meet customer and internal delivery commitments. Coordinate with Sales, Sales Support, and After Sales Service teams to align warehouse readiness with customer delivery schedules. Monitor and drive performance against on-time delivery and perfect order (complete, undamaged) targets. Oversee proper packaging, labeling, and handling of equipment to prevent damage during storage and transit. Cost Control & Continuous Improvement Manage warehouse operating costs within approved budget, identifying opportunities for cost savings without compromising service levels. Monitor and validate logistics cost accuracy before and after import to ensure alignment with approved landed cost estimates. Identify and implement process improvements to increase warehouse efficiency, accuracy, and throughput. Systems & Reporting Ensure warehouse master data and transactions in SAP are complete, accurate, and up to date at all times. Prepare periodic reports on warehouse performance, inventory status, and KPI achievement for management review. Support digitalization initiatives aimed at improving warehouse tracking, visibility, and reporting capabilities. Team Leadership & Supervision Lead, supervise, and develop warehouse supervisors, storekeepers, and warehouse operators, setting clear objectives and performance expectations. Plan manpower and shift schedules to ensure adequate warehouse coverage, including peak periods. Conduct performance reviews, identify training needs, and support the development of the warehouse team.<br>Qualifications<br>Bachelor’s degree in Logistics, Supply Chain Management, or related fields10 – 13 years of experience in warehouse or inventory management Proficient in Microsoft Office products (Excel and Word) - SAPSupply Chain Management certificate is a plus Building & Developing effective Teams Business Acumen Communication skills & a very good English speaker

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re looking for an Assistant Manager Demand Planning to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.</p><p>Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices. Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports</p><p>Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC</p><p>Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts</p><p>Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization</p><p>Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores</p><p>Guidance to store supervisors and admins to ensure smooth workflow</p><p>Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z</li><li>Experience in FMCG in demand planning and replenishment is a must</li><li>Experience in Warehouse management or 3PL partner relation is a must</li><li>Data and detail-oriented, and tech-savvy</li><li>Ability to guide senior-level executives and manage the expectations of multiple stakeholders</li><li>Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities</li><li>Ability to take a broad perspective to problems and spot new, less obvious solutions</li><li>Ability to perform a variety of the most complex tasks and/or lead one or more teams</li><li>Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;</strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <strong>About the Role :</strong><br> Support and manage the damaged parcel process across Bosta's network by reviewing reported damage cases, ensuring proper classification and documentation, coordinating with operational stakeholders, and helping drive initiatives that reduce parcel damage and improve handling practices.<br> <strong>Job Code : </strong><br> <span>Incremental 2026OPER-150</span><br> <br><p><b>Key Responsibilities</b></p><br><ul><li>- Review damaged parcel cases submitted by hub teams and assess supporting evidence, including photos and incident details.<br>- Approve or reject damage claims according to established guidelines and policies.<br>- Classify damaged parcels based on damage type and severity.<br>- Determine and coordinate the appropriate next steps for damaged parcels, including disposal, return, recovery, or further investigation.<br>- Act as the main point of contact for damage-related inquiries from Hub Supervisors, Area Managers, Investigations, and other operational stakeholders.<br>- Train and support hub teams on proper damage reporting procedures, documentation standards, and photo requirements.<br>- Follow up with hubs to ensure timely and accurate submission of damage cases.<br>- Maintain accurate records of all damage cases and decisions.damage trends and highlight recurring issues to relevant stakeholders.<br>- Support root cause investigations and recommend actions to reduce future damage incidents.<br>- Collaborate with Commercial and Operations teams to identify opportunities to improve packaging, handling, and operational processes.<br>- Prepare regular reports on damage volumes, classifications, and trends.<br></li></ul><br><p><b>Qualifications</b></p><br><ul><li>- 0–2 years of experience in Operations, Logistics, Supply Chain, Quality, or a related field.<br>- Fresh graduates are encouraged to apply.<br>- Strong attention to detail and ability to make objective decisions.<br>- Good analytical and problem-solving skills.<br>- Strong communication and stakeholder management abilities.<br>- Proficiency in Excel or Google Sheets.<br></li></ul><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Credit assessment and risk management:</strong></p> <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> <p><strong>Accounts receivable management:</strong></p> <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> <p><strong>Credit policy enforcement:</strong></p> <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> <p><strong>Collections and dispute resolution:</strong></p> <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> <p><strong>Reporting and financial analysis:</strong></p> <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> <p><strong>Team leadership and supervision:</strong></p> <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> <p><strong>Internal and external coordination:</strong></p> <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> <p><strong>Compliance and documentation:</strong></p> <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> <p><strong>Employee relations</strong></p> <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> <p><strong>Recruitment</strong></p> <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> <p><strong>Employee engagement and communications</strong></p> <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <p><strong>Abilities/key competencies/skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Credit assessment and risk management:</strong><br> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> <strong>Accounts receivable management:</strong><br> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> <strong>Credit policy enforcement:</strong><br> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> <strong>Collections and dispute resolution:</strong><br> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> <strong>Reporting and financial analysis:</strong><br> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> <strong>Team leadership and supervision:</strong><br> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> <strong>Internal and external coordination:</strong><br> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> <strong>Compliance and documentation:</strong><br> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture Leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <h4>Learning & talent development & performance management</h4> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Company DescriptionXuru Stays is a hybrid hospitality operator offering professionally managed, apartment-style rentals with hotel-like services for tourists and corporate guests. Founded by a successful Airbnb host, the company focuses on Egypt’s growing short-term rental market and the demand for standardized, high-quality residential accommodation. By connecting homeowners with this demand in strategic locations, Xuru Stays helps maximize returns on property investments. Supported by a robust technology stack, the team optimizes operations while ensuring sustained profitability for homeowners and reliable, comfortable stays for guests. Role Description To be responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth stay through proactive communication and support. The Specialist will handle guest inquiries and requests in person, via phone, and digital channels, addressing issues promptly and professionally to maintain high satisfaction levels. Day-to-day tasks include coordinating with housekeeping supervisors and maintenance teams, updating reservation details, documenting guest feedback, and assisting with local information or recommendations. The role also involves maintaining accurate records, following company procedures, and representing Xuru Stays’ standards of service and hospitality. Guest Experience Excellence Ensure guests receive timely, professional, and personalized service across all communication channels. Monitor guest interactions to maintain high service quality and brand standards. Identify opportunities to enhance guest satisfaction and improve the overall guest journey. Ensure adherence to service level agreements (SLAs) and response time targets. Ensure team members are knowledgeable about company policies, systems, and hospitality best practices. Systems & Process Management Monitor and ensure proper utilization of all operational systems, including PMS, CRM, OTA extranets, booking platforms, communication tools, and internal systems. Verify the accuracy of reservations, guest profiles, and operational records. Identify system-related issues and coordinate with relevant departments for resolution. Qualifications Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field. Minimum experience in hospitality, guest relations, reservations, customer service, or short-term rental operations. Professional communication skills with excellent Phone Etiquette and clear spoken and written English and Arabic. Availability to work flexible shifts, including evenings, weekends, and holidays as needed. Strong analytical and problem-solving abilities. Proficiency in platform (Airbnb, Booking.com, Expedia), and Microsoft Office. Ability to work under pressure and manage multiple priorities.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, specializing in high value-based and innovative customer-focused services. The company customizes outsourcing solutions to meet each client’s unique business needs, helping them focus on their core operations while better serving their own customers. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to deliver consistent, high-quality service. The organization values human capital, transparency, flexibility, integrity, and a strong passion for exceeding client expectations. Continuous improvement of management and operational standards is central to the company’s vision of industry leadership. Role Description The Inbound Customer Service Agent role is a full-time, on-site position based in Cairo. In this role, the agent handles incoming calls and inquiries, provides accurate information, and resolves customer issues in a professional and timely manner. The agent maintains detailed records of interactions, follows established procedures, and escalates complex cases when needed. Daily tasks include ensuring a positive customer experience, meeting performance targets, and collaborating with team members and supervisors to improve processes and service quality. The role requires clear communication in English at a B2 level and adherence to company policies and service standards. Qualifications Ability to deliver strong customer service and customer support in an inbound contact center environment. Skills in enhancing customer satisfaction and customer experience through effective communication and problem-solving. Experience working as customer service representatives or in similar customer-facing roles. B2 level proficiency in English, with clear verbal and written communication. Strong listening skills, patience, and a professional, customer-oriented attitude. Ability to work on-site in Cairo on a full-time schedule, including shifts if required. Basic computer literacy and ability to learn CRM and call center systems quickly. Previous experience in BPO or call center environments is an advantage; high school diploma or equivalent required, further education is a plus. Compensation & Benefits Competitive base salary based on experience and qualifications – up to 19,000 EGPMonthly performance incentives – up to 3,500 EGPAttendance bonus – 500 EGP per month Comprehensive Social & Medical Insurance Fully funded paid training program Rotational shifts – last shift ends at 9 PM (no overnight shifts)2 rotational days off per week Clear career progression and promotion pathways Professional, supportive, and performance‑driven work environment Prime office location: Maadi, Cairo

Company Description Alorica is a global customer experience (CX) company that partners with brands to design and deliver services that build long-term customer relationships. With 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. The company combines proven performance, industry expertise, and advanced technology to create innovative, results-driven customer experiences. Alorica is known for challenging convention, maintaining deep client relationships, and living its values of integrity and authenticity. Team members are encouraged to be curious, creative, connected, and committed to delivering exceptional service.<br>Role Description This full-time, on-site Travel Agent role is based in Giza and focused on supporting customers with B2 level English proficiency or higher. The Travel Agent will assist customers in planning and booking travel arrangements, including flights, accommodations, car rentals, and related services, while ensuring a smooth and positive experience. Daily responsibilities include handling inquiries via phone or digital channels, providing accurate information on travel options, processing reservations, and resolving issues or changes in bookings. The role also involves recommending suitable travel solutions, promoting special offers, and supporting sales targets through professional and empathetic customer interactions. Travel Agents are expected to follow company procedures, use reservation systems effectively, and collaborate with team members and supervisors to meet performance goals.<br>Qualifications<br> Strong customer service skills, including active listening, clear communication, and problem-solving abilities. Experience with reservations and travel arrangements, such as booking flights, hotels, and related services. Knowledge of car rental and associated travel services, with the ability to recommend appropriate options to customers. Sales skills, including the ability to identify customer needs, upsell relevant services, and meet or exceed targets. B2 or higher English proficiency, with the ability to communicate confidently in spoken and written English. Comfort with computer systems, reservation platforms, and multi-channel customer support tools. Strong attention to detail, accuracy in data entry, and ability to follow standard operating procedures. Ability to work on-site in Giza on a full-time schedule, including potential shifts, weekends, or holidays as required. Previous experience in travel, hospitality, tourism, or contact center environments is an advantage. Relevant post-secondary education or recent graduation in a related field (e.g., tourism, business, languages) is beneficial.

Company Description Data Flow Group is a global provider of specialized Primary Source Verification solutions, background screening, and immigration compliance services that help organizations mitigate risk and make informed decisions. The company combines high data security, advanced technology, rigorous processes, and qualified research analysts with a worldwide network of over 100,000 issuing authorities to verify credentials directly from primary sources. Data Flow adheres to leading regulatory standards, including JCI, ISO, and GDPR, ensuring trusted and compliant services. Headquartered in Dubai with offices across multiple regions, Data Flow serves clients in more than 200 countries with multilingual, locally tailored services. The company also collaborates with expert language partners to enhance its ability to process documents and certificates in various languages.<br>Role Description The Contact Center Specialist – English is a full-time, on-site role based in Giza. This role involves handling inbound and outbound calls, emails, and other customer interactions to support applicants and clients using Data Flow’s verification and compliance services. The specialist responds to inquiries, provides clear and accurate information, and guides customers through processes while adhering to contact center protocols and performance metrics. Daily responsibilities include using IVR and contact center systems, logging and updating records, escalating complex cases when needed, and ensuring service levels and quality standards are met. The role also requires collaborating with team members and supervisors to continuously improve customer satisfaction and operational efficiency.<br>Qualifications Strong contact center skills, including Contact Center Operations and IVR usage, with experience handling high volumes of customer interactions. Customer-focused abilities, including Customer Service and Customer Satisfaction, with a track record of resolving issues and maintaining positive relationships. Excellent Communication skills in English, both spoken and written, with the ability to explain complex information clearly and professionally. Good computer literacy and ability to work with CRM or ticketing systems, contact center software, and standard office applications. Attention to detail, strong organizational skills, and the ability to follow structured processes and compliance guidelines. Ability to work on-site in Giza on a full-time basis, including shifts if required by business needs. Previous experience in a contact center, customer service, or similar environment is preferred. Diploma or bachelor’s degree in any discipline is an advantage, or equivalent practical experience.

Company Description Egyptian Drilling Company (EDC) is a leading provider of drilling services to the oil and gas industry in Egypt and the region. The company operates a modern fleet of drilling rigs and is committed to safe, efficient, and environmentally responsible operations. EDC focuses on developing technical talent and providing structured training and career development opportunities for its workforce. The company promotes a culture of teamwork, continuous improvement, and adherence to international industry standards, making it an attractive workplace for individuals seeking long-term careers in drilling operations.<br>Role Description The Assistant Driller is a full-time, on-site role based in Suez, supporting the Driller in the safe and efficient operation of the drilling rig and associated equipment. Day-to-day responsibilities include monitoring drilling parameters, assisting with the operation and maintenance of heavy equipment, and ensuring compliance with company safety procedures and industry standards. The role involves supervising and coordinating activities on the drill floor, supporting the implementation of drilling programs, and participating in routine inspections of equipment and well conditions. The Assistant Driller collaborates closely with rig crew members, service providers, and supervisors to maintain safe working conditions, minimize downtime, and achieve operational targets. The position requires readiness to work in a rotational schedule and in varying environmental conditions common to drilling operations.<br>Qualifications<br> <br>Demonstrated experience with heavy equipment operation and basic maintenance in an industrial or drilling environment. Knowledge of drilling operations and procedures, including general Drilling and Directional Drilling activities. Ability to perform routine Inspection of equipment, tools, and safety systems to ensure reliable and safe operation. Understanding of Oil & Gas industry practices, standards, and safety requirements, particularly related to drilling rigs. Technical diploma or degree in mechanical, petroleum, or related engineering field, or equivalent practical experience. Strong commitment to health, safety, and environmental (HSE) practices, with willingness to follow all safety guidelines and participate in safety trainings. Effective communication skills and ability to work cooperatively within a diverse rig crew and multidisciplinary teams. Physical ability to perform demanding tasks in outdoor and offshore/onshore rig environments, including working at heights and in confined spaces as required. Basic understanding of rig equipment systems (pumps, mud systems, hoisting equipment) and willingness to learn advanced operational techniques. Flexibility to work rotational shifts and adapt to changing operational needs and schedules.

Company Description Data Flow Group is a global provider of specialized Primary Source Verification, background screening, and immigration compliance services that help organizations reduce risk and make informed decisions about applicants and registrants. The company leverages high data security standards, advanced technology, rigorous processes, qualified research analysts, and a network of over 100,000 issuing authorities to verify credentials directly from primary sources. Data Flow adheres to leading international regulatory standards, including JCI, ISO, and GDPR, ensuring reliability and compliance in all verification activities. Headquartered in Dubai, the Group operates offices worldwide and serves clients in more than 200 countries, offering multilingual, locally tailored services supported by expert language partners.<br>Role Description This full-time, on-site Contact Center Specialist role is based in Giza. The Contact Center Specialist will handle inbound and outbound customer interactions via phone, email, and other channels, providing accurate information about Data Flow’s verification services and processes. Responsibilities include resolving inquiries, addressing concerns, and guiding applicants and clients through required steps while following established contact center procedures and service level agreements. The role involves using IVR and contact center systems to manage queues, document interactions, and escalate complex cases appropriately. The specialist is expected to maintain high standards of customer satisfaction, contribute to continuous improvement initiatives, and collaborate with team members and supervisors to ensure consistent, high-quality service.<br>Qualifications Candidates should possess skills in Contact Center Operations and IVR, including familiarity with call routing, queue management, and contact center tools. Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on empathy, problem-solving, and relationship building. Candidates should possess excellent Communication skills, both verbal and written, and be able to interact clearly and professionally with diverse customers. Relevant experience in a contact center, customer support, or service-oriented environment is highly beneficial. Ability to work on-site in Giza, Smart Village manage time effectively, and handle high volumes of customer interactions. Comfort with using CRM or ticketing systems and basic computer applications; prior experience in verification, compliance, or similar fields is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.

We’re Hiring Site Manager – Data Center Projects<br>Location: GCC / Gulf Countries Experience: 15+ Years Industry: Data Center / MEP / Construction<br>About the Role<br>We are looking for an experienced Site Manager – Data Center Projects to lead and manage site construction, installation, testing, commissioning, integrated systems testing, operational readiness, and project handover activities across Data Center projects in the GCC region.<br>((Key Responsibilities))<br>• Provide overall leadership for site construction, installation, testing, commissioning, and handover activities.• Manage site teams, commissioning teams, supervisors, subcontractors, and vendors.• Ensure project delivery within budget, schedule, quality, and contractual requirements.• Act as the primary site representative toward the client, consultant, authorities, and project stakeholders.• Lead installation activities covering Electrical, Mechanical, ELV, ICT, Security, BMS, EPMS, SCADA, Fire Alarm, Fire Suppression, Controls, and Data Center Infrastructure.• Lead and coordinate Level 4 Integrated Systems Testing (IST) activities and validate Sequence of Operations (SOO).• Manage Level 5 performance testing, operational validation, load bank testing, black building tests, and emergency scenario simulations.• Ensure compliance with HSE policies, local regulations, client requirements, and international standards.• Manage punch lists, deficiencies, issue resolution, retesting, and final project closeout.• Maintain commissioning documentation, risk registers, event trackers, and progress reports.• Coordinate client witnesses, consultants, OEM representatives, and commissioning agents.• Ensure completion of turnover packages, O&M manuals, as-built drawings, training records, and final client acceptance.<br>Requirements<br>• 15+ years of overall experience in construction, MEP, commissioning, or Data Center projects.• Proven experience in Data Center projects, preferably with major international clients or contractors.• Strong experience in installation, commissioning, IST, performance testing, and operational readiness.• Strong knowledge of Electrical and Mechanical systems, BMS, EPMS, UPS, generators, cooling systems, fire protection, and critical infrastructure.• Proven leadership and project/site management skills.• Strong communication, coordination, problem-solving, and decision-making abilities.• Experience working in the GCC / Middle East region.• Bachelor’s degree in Engineering or a related technical field.• Relevant professional certifications in Project Management, HSE, or Commissioning are an advantage.<br>What We Offer<br>• Opportunity to work on major Data Center projects across the GCC.• Competitive salary package.• Professional growth and international project exposure.<br>How to Apply<br>Interested candidates are invited to send their updated CV to:<br>Email: Hr@smartpower.com.eg

About the Job:<br>The General Assembly Engineer is responsible for planning, optimizing, and supporting assembly operations to ensure the safe, efficient, and cost-effective production of vehicles/products according to quality standards and production targets. The role focuses on process improvement, problem-solving, productivity enhancement, and implementation of manufacturing best practices within the General Assembly area.<br>Responsibilities:<br>Health, Safety & Environment Ensure compliance with company safety regulations and procedures. Promote a strong safety culture and proactively identify and mitigate risks. Support ergonomic evaluations and workplace safety initiatives. Lead incident investigations and implement corrective actions to prevent recurrence. Production Support:Drive accountability for performance, discipline, and adherence to operational standards. Monitor daily assembly operations and ensure production targets are achieved. Ensure consistent delivery of Safety, Quality, Cost, and Delivery (SQCD) objectives. Support line balancing and manpower optimization activities. Ensure smooth production flow and minimize downtime. Coordinate with production supervisors to resolve operational issues. Lead immediate response to production issues, including line stoppages and bottlenecks. Process Improvement:Analyze assembly processes and identify opportunities for continuous improvement. Implement Lean Manufacturing, Kaizen, and waste reduction initiatives. Conduct cycle time studies and optimize workstation layouts. Develop and update Standard Operating Procedures (SOPs) and Work Instructions. Built In Quality:Ensure production output meets defined quality standards and customer expectations. Investigate assembly defects and implement corrective and preventive actions. Support root cause analysis activities using tools such as 5 Why, Fishbone Diagram, and PDCA. Work closely with Quality Engineers to improve Direct Run Rate and reduce rework. Ensure compliance with product quality standards and customer requirements. Equipment and Tool Management: Support installation and commissioning of assembly equipment and tooling. Coordinate preventive maintenance activities with the Maintenance team. Evaluate tooling requirements and recommend improvements. Project Management Participate in new model launches and production ramp-up activities. Support manufacturing feasibility studies and process validation. Coordinate engineering changes and process updates. Reporting and Analysis: Monitor and report assembly KPIs, including: Productivity Efficiency Throughput Defect Rate Rework Rate Downtime Prepare technical reports and presentations for management review.<br>Qualifications:<br>Bachelor’s degree in Automotive engineering, Mechanical engineering, Industrial Engineering, Mechatronics Engineering, or related field.1-3 years of experience in manufacturing or assembly operations. Experience in automotive manufacturing is preferred. Six Sigma Certification is preferred. (Yellow Belt or Green Belt). IATF 16949 Background is preferred.