Branch Supervisor Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.<br> <br>Working in Amazon is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day.<br>We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.<br> <br>Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse &amp; Delivery Network.<br> <br>PURPOSE OF THE JOB:<br>We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering (RME) supervisor role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. <br> <br>Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends<br> <br> RESPONSIBILITIES:<br> · Put health &amp; safety best practices first in all work carried out ensuring compliance with all health &amp; safety standards and regulations.<br> · Carry out planned preventative maintenance on the full range of equipment within the site.<br> · React quickly to breakdowns, communicate clearly with affected teams/stakeholders and work efficiently to fix the issue.<br> · Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.<br> · Provide high levels of equipment availability to our internal customers.<br> · Support and learn from Facilities coordinators<br> · Management of contractors.<br>- Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls<br>- 1+ years of conveyors/automation/control systems maintenance experience<br>- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)<br>- Experience in similar environments, or experience working with and managing third party vendors<br>- knowledge of condition monitoring and reliability programs<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>About the Role: The Control Tower Supervisor is responsible for overseeing Bosta Box operational issues and ensuring timely resolution of shipment-related cases. The role acts as a key link between Operations and Customer Experience , coordinating with different teams to investigate issues, drive corrective actions, and ensure SLA adherence. It also focuses on operational control, SOP compliance, and courier activity audits to identify risks and prevent service-impacting issues. The position plays a critical role in identifying recurring operational problems and driving continuous improvement and operational excellence . Responsibilities : Own the end-to-end lifecycle of Bosta Box operational tickets raised by Customer Experience, including delivery failures, missed pickups, and shipment discrepancies. Investigate shipment-related issues from an operational perspective to identify root causes and determine operational liability. Coordinate with relevant operational teams, including Hubs, Fleet, and Sorting, to drive corrective actions and resolve flagged cases. Follow up on open cases through to full closure, ensuring shipments are resolved within the agreed SLA. Monitor ticket flow in real time, prioritizing high-severity and recurring cases to ensure timely resolution. Execute rigorous audit protocols to detect, investigate, and eliminate fraudulent or inaccurate courier "Star" status updates . Review operations regularly to identify risks, assess SOP compliance, and highlight areas for improvement. Track and report key operational metrics, including First Response Time (FRT), Turnaround Time (TAT), and Resolution Rate across Bosta Box operational tickets. Escalate unresolved or high-risk cases to the appropriate stakeholders, providing clear findings and recommendations. Liaise daily with the Customer Experience team to align on case status, priorities, and next actions while avoiding duplicated efforts. Identify recurring issue patterns and communicate them to Operations leadership to support root-cause resolution and prevent recurrence. Prepare daily and weekly visibility reports covering ticket volume, resolution status, SLA adherence, and key operational findings.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Logistics, Supply Chain, or a related field . 3 5 years of experience in Operations, Logistics, Last Mile, or Control Tower roles. Previous supervisory or team-lead experience is preferred. Experience in e-commerce, delivery, courier, or logistics operations is a strong advantage. Strong analytical and problem-solving skills . Good understanding of operational KPIs, SLAs, and performance tracking . Good Excel / Google Sheets skills. Strong communication and stakeholder management skills. Strong attention to detail with excellent follow-up and ownership . Ability to work under pressure and manage multiple priorities in a fast-paced environment . Good understanding of SOP compliance, operational quality, and continuous improvement . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> SCOPE:<br>Sales person managing Leisure, Corporate or Group accounts within the Sales &amp; Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings.&nbsp;<br>Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group &amp; travel trade segments through existing clientele and key prospects.&nbsp;<br>Assisting to and cooperating with the Director of Sales / Director of Sales &amp; Marketing in reaching the targeted goals as defined in the Sales &amp; Marketing Plan.&nbsp;<br>OVERALL OBJECTIVES<br><ul><li>The job of Sales Executive is executed satisfactorily when:</li><li>The Hotel achieves its Financial Objectives.</li><li>The Sales team that the person works with achieves their Revenue Objectives.</li><li>The person achieves their Personal Objectives.</li></ul><br><strong>MAIN RESPONSIBILITIES</strong><br><ul><li>Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.</li><li>Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.&nbsp;</li><li>Direct receipt, qualification and coordination of event &amp; group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.</li><li>Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt.</li><li>Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.&nbsp;</li><li>Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.</li><li>Carry out site inspections with potential MICE clients in coordination with the Field Sales department.</li><li>Realize up sell possibilities to meet and surpass Group &amp; Event budget goals.</li><li>Thoroughly input, supervise and maintain the requests in the Opera S&amp;C System according to the data input standards.</li><li>Create activities to ensure ongoing maintenance of bookings.</li><li>Generate proper proposals and contracts.</li><li>Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.</li><li>Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups &amp; Events Coordinator).&nbsp;</li><li>Ensure a proper handover of the converted business to the Event Manager / Groups &amp; Events Coordinator with all relevant information forwarded.</li><li>Introduce the Event Manager / Groups &amp; Events Coordinator to the client.</li><li>Conduct Exit Interviews with important customer after their event – asking for future business.</li><li>Cross-sell to other hotels within the Kempinski Group (and GHA).</li><li>Regular competition checks.</li><li>Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.</li><li>Properly maintain LOS/CAN and UNC business.</li><li>Further administrative tasks and other possible assigned duties.</li><li>Perform any other duties as assigned to them by management.</li></ul> </div>

<p><br></p><p>About the Position</p><p>Job Summary The Pressman is responsible for pressing, finishing and preparing garments, uniforms, linens and other laundry items to meet the company s quality standards. The role requires safe operation of pressing equipment, attention to garment care instructions and timely completion of daily production targets while maintaining cleanliness and safety in the work area. Key Responsibilities Operate steam presses, ironing tables, and finishing equipment safely and efficiently. Press garments, uniforms, bed linens, table linens, and other laundry items according to fabric type and customer requirements. Inspect garments before and after pressing to identify stains, damages, missing buttons, or alterations required. Apply the correct pressing techniques for different fabrics to prevent shrinkage, scorching, or damage. Ensure garments are wrinkle-free, neatly folded or hung, and prepared for packaging and delivery. Follow garment care labels and company quality standards at all times. Maintain production targets without compromising quality. Keep pressing machines clean and perform routine maintenance checks. Report equipment malfunctions or safety hazards immediately to the supervisor. Maintain cleanliness and organization of the pressing section. Follow company policies, health and safety regulations, and hygiene standards. Assist in other laundry operations when required. Handle customer garments with care and confidentiality.</p><p>Qualifications High school education or equivalent preferred. Basic training in laundry or garment pressing is an advantage. Minimum 1 2 years of experience as a Pressman in a commercial laundry, hotel laundry, or dry-cleaning facility preferred. Skills &amp; Competencies Knowledge of garment fabrics and care labels. Experience operating steam presses and ironing equipment. Strong attention to detail. Ability to identify fabric types and appropriate pressing methods. Good time management and productivity. Ability to work under pressure and meet deadlines. Teamwork and cooperation. Basic communication skills in English. Physical fitness to stand for extended periods and lift laundry loads. Working Conditions Standing for long hours. Exposure to heat, steam and humidity. Shift work, including weekends and public holidays, as required.</p><p><strong>Desired Candidate Profile</strong></p>High school education or equivalent preferred. Basic training in laundry or garment pressing is an advantage. Minimum 1 2 years of experience as a Pressman in a commercial laundry, hotel laundry, or dry-cleaning facility preferred. Skills &amp; Competencies Knowledge of garment fabrics and care labels. Experience operating steam presses and ironing equipment. Strong attention to detail. Ability to identify fabric types and appropriate pressing methods. Good time management and productivity. Ability to work under pressure and meet deadlines. Teamwork and cooperation. Basic communication skills in English. Physical fitness to stand for extended periods and lift laundry loads. Working Conditions Standing for long hours. Exposure to heat, steam and humidity. Shift work, including weekends and public holidays, as required.

<p><b>Overview </b>The Business Analyst role will work with MENA PAK Foods Teams across the Gulf and Levant markets where his/her role will be focused on enhancing and automating business reporting to fuel stronger, faster business performance. This includes connecting multiple data sources through curated metrics and developing calculated metrics to focus on the key outcome and diagnostic measures. A critical element of this role is complete working knowledge on Nielsen/Retail Zoom databases and software.</p><p>Responsibilities Functional Responsibilities:</p><ul><li>Recurring Tracker and Report maintenance</li><li>Execute monthly and quarterly Reporting / Trackers</li><li>Support adhoc requests, diagnostics from stakeholders</li><li>Support building BI Capabilities</li><li>Coordinate with Stakeholders and Automation teams in building new capabilities within the team</li><li>Ensure project completion on time and subsequent trainings and adoption</li><li>Execute adhoc research work for BU team</li><li>Execute adhoc as well as recurring requests from stakeholders</li><li>Coordinate and align the right approach to best answer the questions, which will be used by the BU Executive Leaders</li><li>Support with all Pre-AOP full year portfolio and brand deep dive analyses</li><li>Execute against team charter (SLA) for Insights Supervisor for Business Insights</li><li>Execute market, portfolio, and brand level reporting of Marketing KPI performance (utilizing dashboards, templated decks, and reporting tools)</li><li>Provide business performance explanations, incorporating considerations beyond data into the reporting</li><li>Explain business performance, drivers, and optimization opportunities</li><li>Provide responses to ad-hoc follow-ups when double-click (additional qustions) required with tables/charts/stories using relevant data</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A mid-level Insight or Analytics professional with experience in a leading consumer goods company.</p><p>4-5 years+ experience</p><p>Retail audit experience</p><p>Education: BA in economics, math, marketing or management background</p><p>Language: English Fluent</p><p>Has a track record of identifying and championing new processes for improving fact-based decision making</p><p>Can synthesize multiple, disparate data sources into compelling growth strategies. Formulates a strong POV and can articulate future scenarios and is an exceptional story-teller.</p><p>Strong collaborator; Interested and motivated by working with others. Actively creates and participates in opportunities to co-create solutions across markets or brands; will be willing and able to embrace Responsive Ways of Working</p><p>Can easily see how insights/research learning can improve businesses impact and frames up reporting efforts and opportunities to inform business decisions</p><p>Proven analytics, shopper research experience, consumer insights experience or commercial experience in combination with strong analytical skills</p><p>High degree of familiarity with CPG and Food &amp; Beverage industry data sources, including Nielsen/IRi (POS and HH panel), GlobalData, Kantar, etc.</p><p>Understanding of CPG industry business performance outputs and causal measures, their relationships, and how to bring business performance insights to life visually</p><p>Proficient with PowerPoint and Excel; including ability to write complex formulas</p><p>Experience with Tableau and PowerBI is good to have</p>

<p>JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p><p>CORE WORK ACTIVITIES</p><p>Assisting in Management of Restaurant Team</p><p>Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</p><p>Conducting Day-to-Day Restaurant Operations</p><p>Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts.</p><p>Providing Exceptional Customer Service</p><p>Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests.</p><p>Conducting Human Resource Activities</p><p>Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>

<p>Responsible for developing, refining, and maintaining railway safety documentation to ensure compliance with regulatory standards and organizational requirements. Key duties include enhancing operational documents, creating writing guidelines, formulating regulations, and overseeing document accessibility and translation. Additionally, the role involves staying updated on safety standards, conducting research, and supporting staff training. The Regulation and Documentation Engineer also provides operational support by attending tests and issuing reports. Overall, the role aims to uphold safety, efficiency, and regulatory compliance through meticulous documentation management.</p><p><b>RESPONSIBILITIES/DUTIES</b></p><ul><li>Develop, review, and revise all railway safety documentation based on gap and risk analysis findings.</li><li>Initiate enhancements to operational documents and procedures.</li><li>Establish writing guidelines, references, and a terminology repository for the engineering department and associated teams.</li><li>Formulate and draft regulations and operational documentation for railway operations in accordance with RATP standards, encompassing routine, degraded, and emergency scenarios (including plans, regulatory documentation, manuals, standard operating procedures, work instructions, layouts, troubleshooting procedures, and other relevant materials).</li><li>Monitor the status of all operational documents throughout the drafting, approval, and publication stages, ensuring accessibility for relevant teams.</li><li>Translate operational documents, ensuring adherence to technical terminology, organize translated content, and finalize translations in accordance with predefined standards regarding structure, clarity, conciseness, style, and terminology.</li><li>Ensure adherence to document control procedures, liaise with the document control department to facilitate the seamless implementation of existing and new operational documents, and oversee document management for the operations directorate in alignment with the quality management system.</li><li>Maintain all documents within the Document Management System.</li><li>Review and incorporate updates to safety standards and instructions.</li><li>Conduct research to gather legal, technical, and scientific terminology pertinent to each task.</li><li>Gather and analyze manufacturing and maintenance documents.</li><li>Develop educational resources (such as PowerApps, modules, and other digital media) to support staff training.</li><li>Create and draft drills and incident simulation test booklets.</li><li>Provide operational support as required by attending and monitoring operational tests of new extensions, trial runs, and subsequently issuing reports, in accordance with team plans and availability.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>QUALIFICATIONS</b>:</p><p>B.Sc ./ M.Sc . Degree in Engineering.</p><p>Previous experience as a Duty Chief Controller or Transport Supervisor.</p><p>KNOWLEDGE:</p><p>Proficiency in the English language.</p><p>Advanced MS Office skills</p><p>EXPERIENCE:</p><p>Preferably 3 to 5 years of experience in railway operation or similar environment.</p><p>DESIRED BEHAVIORS &amp; EXPERIENCES</p><ul><li>Attention to detail.</li><li>Proficiency in designing training materials graphically.</li><li>Leadership, mentoring, and team management skills.</li><li>Strong written and oral communication skills, along with interpersonal skills, organizational abilities, industrial relations skills, and the ability to liaise effectively with teams across all levels.</li><li>Critical thinking with excellent conceptual and consultative skills.</li><li>Effective coordination and teamwork skills.</li><li>Ability to work under pressure and meet tight deadlines.</li><li>Proficient in time management.</li></ul>

<p><br></p><p>What you'll be doing The Store Manager MAC Cosmetics is responsible for driving store performance, achieving sales targets, delivering exceptional customer experiences, and leading the store team. The role combines strong retail leadership with professional makeup artistry expertise, ensuring customers receive personalized beauty consultations, makeup applications, and product recommendations. The Store Manager serves as a brand ambassador, develops client relationships, coaches the team, and maintains the highest standards of operational excellence and visual merchandising.</p><p><b>Key Responsibilities</b></p><ul><li>Business &amp; Sales Performance<ul><li>Drive store sales, productivity, and KPI achievement.</li><li>Develop and execute action plans to meet and exceed sales targets.</li><li>Monitor daily, weekly, and monthly store performance.</li><li>Identify opportunities to increase customer conversion, average basket size, and repeat business.</li><li>Promote loyalty programs and customer retention initiatives.</li><li>Stay updated on beauty trends, competitor activities, and new product launches.</li></ul></li><li>Leadership &amp; Team Management<ul><li>Lead, motivate, and develop the store team to achieve business objectives.</li><li>Conduct regular coaching, performance reviews, and training sessions.</li><li>Create schedules and ensure adequate floor coverage during peak trading hours.</li><li>Recruit, onboard, and develop high-performing team members.</li><li>Foster a positive, customer-focused, and performance-driven culture.</li></ul></li><li>Customer Experience &amp; Makeup Services<ul><li>Deliver exceptional customer service and represent the brand at all times.</li><li>Perform professional makeup applications, demonstrations, and beauty consultations.</li><li>Recommend products and makeup routines tailored to customer needs.</li><li>Build and maintain a strong client database and VIP customer network.</li><li>Support in-store events, product launches, and makeup masterclasses.</li><li>Ensure the team consistently delivers a premium customer experience.</li></ul></li><li>Operations &amp; Store Standards<ul><li>Ensure compliance with all company policies, procedures, and operational standards.</li><li>Monitor inventory levels and coordinate stock replenishment.</li><li>Maintain excellent visual merchandising standards in line with brand guidelines.</li><li>Oversee cash handling, store administration, and reporting requirements.</li><li>Ensure store cleanliness, hygiene, and overall presentation.</li><li>Utilize retail systems and tools to support customer engagement and sales tracking.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 1 year in a supervisory or managerial role, such as: Store Manager, Assistant Store Manager, Store Supervisor, Department Manager (Beauty/Cosmetics)</li><li>Professional makeup application experience is mandatory.</li><li>Experience working as a Makeup Artist within a beauty retailer is highly preferred.</li><li>Previous experience with premium beauty, cosmetics, skincare, fragrance, or luxury retail brands.</li><li>Strong knowledge of makeup techniques, color matching, skin tones, and beauty trends.</li><li>Ability to perform full-face makeup applications and product demonstrations confidently.</li><li>Proficiency in Microsoft Excel and retail reporting tools.</li><li>Good English communication skills.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong leadership and team management skills.</li><li>Excellent sales and customer relationship management abilities.</li><li>Strong communication and interpersonal skills.</li><li>Ability to coach, motivate, and develop teams.</li><li>Commercial awareness and business acumen.</li><li>Strong organizational and problem-solving skills.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;</b></p><br><br><p>Responsible for developing, refining, and maintaining railway safety documentation to ensure compliance with regulatory standards and organizational requirements. Key duties include enhancing operational documents, creating writing guidelines, formulating regulations, and overseeing document accessibility and translation. Additionally, the role involves staying updated on safety standards, conducting research, and supporting staff training. The Regulation and Documentation Engineer also provides operational support by attending tests and issuing reports. Overall, the role aims to uphold safety, efficiency, and regulatory compliance through meticulous documentation management.</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p>•Develop, review, and revise all railway safety documentation based on gap and risk analysis findings.</p><br><br><p>•Initiate enhancements to operational documents and procedures.</p><br><br><p>•Establish writing guidelines, references, and a terminology repository for the engineering department and associated teams.</p><br><br><p>•Formulate and draft regulations and operational documentation for railway operations in accordance with RATP standards, encompassing routine, degraded, and emergency scenarios (including plans, regulatory documentation, manuals, standard operating procedures, work instructions, layouts, troubleshooting procedures, and other relevant materials).</p><br><br><p>•Monitor the status of all operational documents throughout the drafting, approval, and publication stages, ensuring accessibility for relevant teams.</p><br><br><p>•Translate operational documents, ensuring adherence to technical terminology, organize translated content, and finalize translations in accordance with predefined standards regarding structure, clarity, conciseness, style, and terminology.</p><br><br><p>•Ensure adherence to document control procedures, liaise with the document control department to facilitate the seamless implementation of existing and new operational documents, and oversee document management for the operations directorate in alignment with the quality management system.</p><br><br><p>•Maintain all documents within the Document Management System.</p><br><br><p>•Review and incorporate updates to safety standards and instructions.</p><br><br><p>•Conduct research to gather legal, technical, and scientific terminology pertinent to each task.</p><br><br><p>•Gather and analyze manufacturing and maintenance documents.</p><br><br><p>•Develop educational resources (such as PowerApps, modules, and other digital media) to support staff training.</p><br><br><p>•Create and draft drills and incident simulation test booklets.</p><br><br><p>•Provide operational support as required by attending and monitoring operational tests of new extensions, trial runs, and subsequently issuing reports, in accordance with team plans and availability.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:&nbsp;</b></p><br><br><p>•B.Sc./M.Sc. Degree in Engineering.</p><br><br><p>•Previous experience as a Duty Chief Controller or Transport Supervisor.</p><br><br><p><b>KNOWLEDGE:&nbsp;</b></p><br><br><p>•Proficiency in the English language.</p><br><br><p>•Advanced MS Office skills</p><br><br><p><b>EXPERIENCE:&nbsp;</b></p><br><br><p>•Preferably 3 to 5 years of experience in railway operation or similar environment.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•Attention to detail.</p><br><br><p>•Proficiency in designing training materials graphically.</p><br><br><p>•Leadership, mentoring, and team management skills.</p><br><br><p>•Strong written and oral communication skills, along with interpersonal skills, organizational abilities, industrial relations skills, and the ability to liaise effectively with teams across all levels.</p><br><br><p>•Critical thinking with excellent conceptual and consultative skills.</p><br><br><p>•Effective coordination and teamwork skills.</p><br><br><p>•Ability to work under pressure and meet tight deadlines.</p><br><br><p>•Proficient in time management.</p><br><br><br> </div>

<p>Assist the team in implementing the daily transactions of the corporate clients and coordinating with the various departments of the bank to ensure top quality service and efficient TAT . Account Management Maintain an updated file for all the assigned clients approved facilities, terms &amp; Conditions as well as applied pricing, fees and commissions, ensuring full understanding of the different facility structures. Continuously maintain an updated status of all the required supports for the approved facilities of the assigned accounts. Daily monitor customers positions in light of the approved facilities and review daily balance of all assigned clients and initiate the appropriate transfers/bookings to cover overdrawn accounts based on understanding of the customer s facilities, limits, documentation and supports pertaining to each line. Receive credit referrals from different operational areas/branches and act accordingly by escalating to the proper approving body according to the authority matrix. Issue all required reports, such as O/S Direct &amp; Contingent, FS loan Loss, FCY Tracking, FCY sold, etc . Communicate and coordinate with all relevant departments to ensure the implementation of the clients requirements based on the approved facilities/services. Seek assistance from supervising Manager in case of complex enquiries or problems. And regularly update the supervisor with any deviation and the status of pending transactions Process simple lines restructure memos to accommodate clients requests within their approved facilities Accommodate customers business transactions and information requirements and verify its validity Respond to clients enquiries regarding their facilities, positions &amp; transactions Maintain carefully Bank s and Clients data, documents and forms in an efficient and timely manner, and according to the Bank s SOPs and manuals. Ensure awareness and adherence to the SOPs policies, Bank Code of Conduct, all internal policies and procedures. Establish and maintain effective working relationships with co-workers, supervisors and colleagues bank-wide Policies, Processes and Procedures Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day- to-day operations Follow the day-to-day operations related to own jobs in the Corporate Banking department to ensure continuity of work Compliance Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies (especially the Credit Policy guide) and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor degree of Commerce, Business Administration, Economics, Accounting, or its equivalent.<br>0- 2 years of experience in banking operations is of added value.<br>Skills<br>Excellent command of English and Arabic languages, a third language is a plus.<br>Excellent Computer Skills<br>Strong communication Skills<br>Self-Motivated<br>Ability to work under pressure<br>Time management skills</p>

<p><strong>Job brief:</strong></p><p>We're looking for "<strong>Sales Supervisor</strong>" who will responsible for leading the sales team to achieve targets while maintaining strong client relationships and developing team capabilities.</p><p>&nbsp;</p><p><strong>Job description:</strong></p><p><strong>Sales Execution &amp; Target Achievement</strong></p><p>• Ensure the team meets monthly and quarterly sales targets through daily activity monitoring.</p><p>• Implement company sales strategies and suggest improvements based on field experience.</p><p>• Analyze pipeline data to identify risks and opportunities for target achievement.</p><p><strong>Client Relationship Management</strong></p><p>• Oversee the team's management ensuring high satisfaction and retention.</p><p>• Resolve escalated client issues to preserve important relationships.</p><p>• Represent Nawah at industry events to support business development.</p><p><strong>Contract Negotiation &amp; Account Growth</strong></p><p>• Review and coordinate with the management to approve significant client agreements and pricing proposals.</p><p>• Guide the team in developing account growth strategies for key clients.</p><p>• Standardize best practices for contract negotiations across the team.</p><p><strong>Market Intelligence &amp; Performance Reporting</strong></p><p>• Gather and communicate market trends and competitor activities, sharing key insights with the marketing team to support marketing tactics and campaigns.</p><p>• Prepare detailed performance reports highlighting team achievements and challenges.</p><p>• Share actionable insights with management for decision-making.</p><p><strong>Team Supervision &amp; Development</strong></p><p>• Conduct weekly meeting and coaching sessions to improve individual and team performance.</p><p>• Follow up training on sales techniques and product knowledge.</p><p>• Participate in hiring decisions and onboard new sales team members.</p><p>• Motivate the team through recognition and constructive feedback.</p><p>• Resolve conflicts and foster collaborative problem-solving.</p><p>&nbsp;</p><p><strong>What we offer:</strong></p><ul><li><p>Work with a supportive and energetic team in a dynamic research environment that fosters collaboration and innovation.</p></li><li><p>Enjoy annual salary increases and additional benefits based on your performance and contribution.</p></li><li><p>Receive an annual family bonus as a token of appreciation for your loyalty and commitment to the company.</p></li><li><p>Earn a great quarterly incentive for achieving your goals and exceeding expectations.</p></li><li><p>Benefit from comprehensive social and medical insurance coverage for you.</p></li><li><p>Participate in an annual cycle meeting to review your progress and plan your future development.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Job requirements:</strong></p><p><strong>Must-have</strong></p><p>• Bachelor’s degree in any of the following: Biotechnology, Science, Agriculture, Pharmacy or a related scientific field.</p><p>• +5 years of experience in sales, business development, or account management.</p><p>• 2:3 years in a supervisory or team leadership role in a Pharmaceutical, Scientific research or Biotechnology Research.</p><p>• Proven record ability to meet and exceed sales targets and KPIs.</p><p>• Strong interpersonal and communication skills, with the ability to convey ideas clearly in both written and verbal form.</p><p>• Hands on experience with MS Office.</p><p>• Excellent command of both written and spoken in English.</p><p>&nbsp;</p><p><strong>Nice to have:</strong></p><p>• Sales Training, workshop attendance, graduation projects, conference attendance/presentation.</p><p>• Knowledge of scientific terminology, lab operations, or research workflows.</p><p>• Familiarity with data collection methods, statistical analysis.</p><p>• Familiarity with using CRM systems.</p><p>&nbsp;</p>

<p>Job Objective The CCTV Control Room Supervisor is responsible for overseeing the daily operations of the CCTV control room, ensuring continuous monitoring of all surveillance systems, coordinating responses to security incidents, managing control room staff, and maintaining compliance with company policies,GMP requirements, and security protocols. The role ensures the protection of personnel, assets, and property across all facilities Internal: General Services-Maintenance, IT, Warehouse, Quality, Laband PLC departments. External: External Vendors. Key responsibility Control Room Operations Monitoring Supervise the operation of CCTV systems across all facilities, ensuring 24/7 surveillance coverage. Monitor live feeds, alarms, and security alerts; ensure timely detection of any suspicious, unsafe, or non-compliant activities. Ensure all camera systems, NVRs, access control points, and monitoring equipment are functioning correctly. Team Leadership &amp; Supervision Lead and manage CCTV Operators; organize duty rosters and shift plans. Provide training, coaching, and performance assessments for control room staff. Enforce discipline, compliance, and operational standards among team members. Incident Response &amp; Coordination Act as the central communication point for all security-related events. Coordinate with security guards, facility supervisors, and the Security Manager to handle incidents. Escalate critical events immediately following the escalation hierarchy. Document all incidents, breaches, and irregularities in the daily control room logbook. Compliance &amp; Documentation Ensure compliance with internal security procedures, access control rules, and GMP regulations within controlled areas. Maintain accurate records of incidents, shift reports, equipment maintenance, and system audits. Ensure video footage is archived according to company retention policies. Guarantee that surveillance complies with data privacy and legal standards. System Maintenance &amp; Technical Coordination Perform daily equipment functionality checks and escalate any issues to IT or technical service providers. Follow up on repairs, upgrades, or maintenance of CCTV systems and monitoring infrastructure. Assist insetting new security technologies or system integrations. Security Enhancement &amp; Risk Prevention Identify blind spots, technical vulnerabilities, or coverage gaps; propose improvement actions. Participate in security risk assessments and facility inspections. Support crisis management, emergency response operations, and evacuation procedures.</p><p><strong>Desired Candidate Profile</strong></p><h2>Academic experience required</h2><p>Associate degree required; bachelor's degree in management, IT, Telecommunications, or an equivalent field is preferred.</p><h2>Professional Experience Required</h2><p>2-3 years of experience in security operations or CCTV control rooms. Previous supervisory or team-lead experience preferred. Experience in manufacturing, pharmaceutical, or high-security environments is an asset.</p><h2>Computing Skills</h2><p>Knowledge of CCTV systems, NVRs, access control, and intrusion detection systems. Computer literacy and familiarity with control room software.</p><h2>Personal Skills</h2><p>Strong leadership and team management abilities. Excellent observational and situational awareness skills. Ability to handle incidents calmly and professionally. Report writing, documentation accuracy, and communication skills. Integrity, confidentiality, and high work ethic.</p><h2>Languages</h2><p>Good in Arabic and English</p>

<p>Job Objective The CCTV Control Room Supervisor is responsible for overseeing the daily operations of the CCTV control room, ensuring continuous monitoring of all surveillance systems, coordinating responses to security incidents, managing control room staff, and maintaining compliance with company policies,GMP requirements, and security protocols. The role ensures the protection of personnel, assets, and property across all facilities Internal: General Services-Maintenance, IT, Warehouse, Quality, Laband PLC departments. External: External Vendors. Key responsibility Control Room Operations Monitoring Supervise the operation of CCTV systems across all facilities, ensuring 24/7 surveillance coverage. Monitor live feeds, alarms, and security alerts; ensure timely detection of any suspicious, unsafe, or non-compliant activities. Ensure all camera systems, NVRs, access control points, and monitoring equipment are functioning correctly. Team Leadership &amp; Supervision Lead and manage CCTV Operators; organize duty rosters and shift plans. Provide training, coaching, and performance assessments for control room staff. Enforce discipline, compliance, and operational standards among team members. Incident Response &amp; Coordination Act as the central communication point for all security-related events. Coordinate with security guards, facility supervisors, and the Security Manager to handle incidents. Escalate critical events immediately following the escalation hierarchy. Document all incidents, breaches, and irregularities in the daily control room logbook. Compliance &amp; Documentation Ensure compliance with internal security procedures, access control rules, and GMP regulations within controlled areas. Maintain accurate records of incidents, shift reports, equipment maintenance, and system audits. Ensure video footage is archived according to company retention policies. Guarantee that surveillance complies with data privacy and legal standards. System Maintenance &amp; Technical Coordination Perform daily equipment functionality checks and escalate any issues to IT or technical service providers. Follow up on repairs, upgrades, or maintenance of CCTV systems and monitoring infrastructure. Assist insetting new security technologies or system integrations. Security Enhancement &amp; Risk Prevention Identify blind spots, technical vulnerabilities, or coverage gaps; propose improvement actions. Participate in security risk assessments and facility inspections. Support crisis management, emergency response operations, and evacuation procedures.</p><p><strong>Desired Candidate Profile</strong></p><h2>Academic experience required</h2><p>Associate degree required; bachelor's degree in management, IT, Telecommunications, or an equivalent field is preferred.</p><h2>Professional Experience Required</h2><p>2-3 years of experience in security operations or CCTV control rooms. Previous supervisory or team-lead experience preferred. Experience in manufacturing, pharmaceutical, or high-security environments is an asset.</p><h2>Computing Skills</h2><p>Knowledge of CCTV systems, NVRs, access control, and intrusion detection systems. Computer literacy and familiarity with control room software.</p><h2>Personal Skills</h2><p>Strong leadership and team management abilities. Excellent observational and situational awareness skills. Ability to handle incidents calmly and professionally. Report writing, documentation accuracy, and communication skills. Integrity, confidentiality, and high work ethic.</p><h2>Languages</h2><p>Good in Arabic and English</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Assisting in Management of Restaurant Team</strong> </p> <p> Handles employee questions and concerns.</p> <p> Monitors employees to ensure performance expectations are met.</p> <p> Provides feedback to employees based on observation of service behaviors.</p> <p> Assists in supervising daily shift operations.</p> <p> Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.</p> <p> Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</p> <p> </p> <p> <strong>Conducting Day-to-Day Restaurant Operations</strong> </p> <p> Ensures all employees have proper supplies, equipment and uniforms.</p> <p> Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.</p> <p> Ensures compliance with all restaurant policies, standards and procedures.</p> <p> Monitors alcohol beverage service in compliance with local laws.</p> <p> Manages to achieve or exceed budgeted goals.</p> <p> Performs all duties of restaurant employees and related departments as necessary.</p> <p> Opens and closes restaurant shifts.</p> <p> </p> <p> <strong>Providing Exceptional Customer Service</strong> </p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> Encourages employees to provide excellent customer service within guidelines.</p> <p> Handles guest problems and complaints, seeking assistance from supervisor as necessary.</p> <p> Strives to improve service performance.</p> <p> Sets a positive example for guest relations.</p> <p> Assists in the review of comment cards and guest satisfaction results with employees.</p> <p> Meets and greets guests.</p> <p> </p> <p> <strong>Conducting Human Resource Activities</strong> </p> <p> Supervises on-going training initiatives.</p> <p> Uses all available on the job training tools for employees.</p> <p> Communicates performance expectations in accordance with job descriptions for each position.</p> <p> Coaches and counsels employees regarding performance on an on-going basis.</p> <p> </p> <p> <strong>Additional Responsibilities</strong> </p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Analyzes information and evaluating results to choose the best solution and solve problems.</p> <p> Assists servers and hosts on the floor during meal periods and high demand times.</p> <p> Recognizes good quality products and presentations.</p> <p> Supervises daily shift operations in absence of Restaurant Manager.</p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<h2><strong>Job Description</strong></h2><p>The role of Sales Supervisor will include, but not limited to the following:</p><ul><li><p>Develop a business plan and sales strategy for the market that ensures the attainment of company sales goals and profitability.</p></li><li><p>Responsible for the performance and development of the Account Managers.</p></li><li><p>Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.</p></li><li><p>Initiate and coordinate the development of action plans to penetrate new markets.</p></li><li><p>Assist in the development and implementation of marketing plans as needed.</p></li><li><p>Conducts one-on-one reviews with all Account Managers to build more effective communications, understand training and development needs, and provide insight for the improvement of the Account Manager’s sales and activity performance.</p></li><li><p>Provide timely feedback to senior management regarding performance.</p></li><li><p>Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.</p></li><li><p>Maintain accurate records of all prices, sales, and activity reports submitted by Account Managers.</p></li><li><p>Receiving, revising and analyzing key sales reports before submitting the final reports to the senior management.</p></li><li><p>Building and maintaining collaborative team spirit within Transformational leadership behaviors settings.</p></li><li><p>Create and conduct proposal presentations and RFP (Request for Proposal) responses.</p></li><li><p>Assist Account Managers in the preparation of proposals and presentations.</p></li><li><p>Control expenses to meet budget guidelines.</p></li><li><p>Adhere to all company policies, procedures, core values and business ethics codes and ensures that they are communicated and implemented within the team.</p></li><li><p>Recruit, test, and hire Account managers based on criteria agreed upon by senior management.</p></li><li><p>Ensure that all Account Managers meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and close.</p></li><li><p>Delegate authority and responsibility with accountability and follow-up.</p></li><li><p>Set examples for Account Managers in areas of personal character, commitment, organizational (including communication) and selling skills, and work habits.</p></li><li><p>Conduct regular coaching sessions with Account Managers to build motivation and selling skills.</p></li><li><p>Maintain professional relationships and contact information with all clients in the market area to ensure high levels of client satisfaction.</p></li><li><p>Demonstrate the ability to interact and cooperate with all company departments.</p></li><li><p>Proactively support company compliance with Health and Safety legislation through adherence to company policies, processes and practices.</p></li><li><p>Ensure that all business activity is conducted in line with company values, policies and ethics codes of conduct.</p></li><li><p>Undertake any other activity as reasonably requested by management.</p></li><li><p>As a sales manager, one should maintain the necessary data and records for future reference.</p></li><li><p>Running the PMP for subordinates on a regular basis as agreed with the organization’s HR system</p></li><li><p>Participate with the commercial director in analyzing the market opportunities and threats, and developing the sales strategic plan. and in hiring and developing of new recruits and selecting the best candidates.</p></li><li><p>Maintain a very professional report system on a regular basis together with key accidental reports and marketing intelligence reports.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> SCOPE:<br>Sales person managing Leisure, Corporate or Group accounts within the Sales &amp; Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings.&nbsp;<br>Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group &amp; travel trade segments through existing clientele and key prospects.&nbsp;<br>Assisting to and cooperating with the Director of Sales / Director of Sales &amp; Marketing in reaching the targeted goals as defined in the Sales &amp; Marketing Plan.&nbsp;<br>OVERALL OBJECTIVES<br><ul><li>The job of Sales Executive is executed satisfactorily when:</li><li>The Hotel achieves its Financial Objectives.</li><li>The Sales team that the person works with achieves their Revenue Objectives.</li><li>The person achieves their Personal Objectives.</li></ul><br><strong>MAIN RESPONSIBILITIES</strong><br><ul><li>Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.</li><li>Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.&nbsp;</li><li>Direct receipt, qualification and coordination of event &amp; group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.</li><li>Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt.</li><li>Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.&nbsp;</li><li>Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.</li><li>Carry out site inspections with potential MICE clients in coordination with the Field Sales department.</li><li>Realize up sell possibilities to meet and surpass Group &amp; Event budget goals.</li><li>Thoroughly input, supervise and maintain the requests in the Opera S&amp;C System according to the data input standards.</li><li>Create activities to ensure ongoing maintenance of bookings.</li><li>Generate proper proposals and contracts.</li><li>Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.</li><li>Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups &amp; Events Coordinator).&nbsp;</li><li>Ensure a proper handover of the converted business to the Event Manager / Groups &amp; Events Coordinator with all relevant information forwarded.</li><li>Introduce the Event Manager / Groups &amp; Events Coordinator to the client.</li><li>Conduct Exit Interviews with important customer after their event – asking for future business.</li><li>Cross-sell to other hotels within the Kempinski Group (and GHA).</li><li>Regular competition checks.</li><li>Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.</li><li>Properly maintain LOS/CAN and UNC business.</li><li>Further administrative tasks and other possible assigned duties.</li><li>Perform any other duties as assigned to them by management.</li></ul> </div>

<p>The HR Supervisor is s responsible for overseeing all personnel administration, payroll processing, employee records management, compensation and benefits administration, and labor law compliance activities within the designated region. The role ensures accurate and timely execution of HR operational processes, maintains compliance with applicable regulations and company policies, and serves as the primary HR contact for employees and managers regarding personnel-related matters. The position also supervises two HR team members and supports recruitment, onboarding and training activities as required.</p><p>&nbsp;</p><h3>Key Responsibilities</h3><h4>&nbsp;</h4><h4>Personnel Administration &amp; Compliance</h4><ul><li>Ensure all employee files, contracts, personnel records, and HR documentation are complete, accurate, and regularly updated.</li><li>Manage all personnel transactions including hiring, probation confirmations, transfers, promotions, salary adjustments, disciplinary actions, resignations, and terminations.</li><li>Ensure compliance with Egyptian Labor Law, Social Insurance regulations, and company policies.</li><li>Coordinate and monitor social insurance activities and government-related HR requirements.</li><li>Maintain accurate employee databases and HR information systems.</li><li>Prepare employment certificates, HR letters, and other personnel-related documentation.</li></ul><h4>Payroll Management</h4><ul><li>Oversee monthly payroll preparation and processing to ensure timely and accurate salary payments.</li><li>Review attendance, overtime, leave balances, allowances, deductions, and variable compensation components prior to payroll processing.</li><li>Verify payroll calculations and ensure compliance with company policies and statutory requirements.</li><li>Coordinate with Finance to ensure payroll disbursements are completed accurately and on schedule.</li><li>Investigate and resolve payroll discrepancies and employee payroll inquiries.</li><li>Prepare payroll reports and analyses for management review.</li></ul><h4>Compensation &amp; Benefits Administration</h4><ul><li>Administer employee benefits programs including medical insurance, life insurance, pension plans, and other employee benefits.</li><li>Coordinate with insurance providers and external vendors to ensure timely service delivery and issue resolution.</li><li>Monitor employee enrollment, additions, deletions, and changes within benefit programs.</li><li>Assist in preparing and monitoring annual employee benefits budgets.</li><li>Ensure employees receive timely support regarding benefits-related matters.</li></ul><h4>Employee Relations &amp; HR Operations</h4><ul><li>Serve as the primary HR contact for employee inquiries related to personnel, payroll, attendance, leave management, and company policies.</li><li>Support managers in addressing employee relations issues and disciplinary matters.</li><li>Promote consistent application of HR policies and procedures across the region.</li><li>Assist in maintaining a positive employee experience and work environment.</li></ul><h4>Recruitment &amp; Onboarding Support</h4><ul><li>Support manpower planning activities in coordination with department managers.</li><li>Coordinate recruitment activities including candidate screening, interviews, and hiring documentation.</li><li>Ensure new employees complete all onboarding requirements and personnel documentation.</li><li>Facilitate employee orientation and induction activities.</li></ul><h4>HR Reporting &amp; Team Leadership</h4><ul><li>Prepare and analyze HR reports related to headcount, turnover, attendance, absenteeism, payroll, benefits, and personnel activities.</li><li>Monitor HR operational KPIs and recommend process improvements.</li><li>Supervise, coach, and develop two HR team members to ensure efficient HR service delivery.</li><li>Allocate responsibilities, monitor performance, and support the professional development of team members.</li></ul><p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Testing Specialist is responsible for the successful and cost-effective implementation of Amideast Testing programs: ETS: CMD, SAT, PROMETRIC and Miscellaneous tests effectively as per the set policies and procedures. S/he plays an active role in providing customer service and strong public relationship with institutions (schools, academies, universities, and corporates) and create public awareness of Amideast s testing services in the community. S/he will support registration, administration, training; contacting Proctors, Test Center Administrators (TCAs), Test Center Supervisors (TCSs), tracks documents and forms and update databases; complete reporting documentation; consistently ensure that that testing quality and security standards are met; and will actively interact with all stakeholders in a professional and positive manner and all associated logistics.</p><p>RESPONSIBILITIES</p><ul><li>Support testing department members in all projects &amp; tasks assigned</li><li>Perform actively in cross-functional projects teamwork tasks</li><li>Learn all testing product knowledge and act as testing resource for all projects</li><li>Handle testing unit duties (test registrations, back-office work &amp; results)</li><li>Comply with all procedures set forth by the various international test regulations &amp; client s agreement</li><li>Handles onsite &amp; offsite test administrations</li><li>Maintain excellent relationship with all stakeholders including schools, academies, universities, and corporates</li><li>Supervise Test Center Administrators (TCAs), Test Center Supervisors (TCSs ), and Proctors. Support in scheduling their assignments</li><li>Registers candidates for paper and pencil examinations and computer-based examinations by accurately collecting, entering, and verifying candidate information and payment information</li><li>Receive, verify test materials, and securely store them till test date</li><li>Handles all filling system &amp; maintain organized track for storage inventory</li><li>Score, and distribute test scores</li><li>Handle local registration, confirmation with test takers and candidate complaints courteously and promptly</li><li>Monitor the usage and expiration of voucher logs for local registration of international tests</li><li>Complete PROMETRIC certification and pass certification exam annually</li><li>Act as Prometric TCA when needed</li><li>Support in preparing accurate data for invoice, annual business plan, budget, etc</li><li>Respond promptly to testing inquiries and provide information about various testing programs to candidates</li><li>Acts as test day supervisor in Institutional TOEFL and TOEIC examinations for internal and external clients and takes all required security precautions according to set rules &amp; regulations to maintain test security</li><li>Work in remote proctoring project for TOEIC and TOEFL Exams. Handle 2 roles proctor and administrator</li><li>Schedule TOEIC public exams with ETS according to set deadlines and arrange and proctor test administrations.</li><li>Handle online shopping cart and ensure test takers are registered, rescheduled to proper exams, ensure refunds are processed, extract rosters for online registrations, update test policies</li><li>Submit a full report following any event or testing administration regarding policy violations and any issue that occur during the test administration</li><li>Distributes TOEFL, TOEIC and SAT score</li><li>Create additional score reports and mail them to institutions</li><li>Assist in the preparation and distribution of SAT scores</li><li>Coordinate none ETS paper-based exams, online exam activities, and arrange for test events including their staffing and work closely with the client to meet and exceed customer service levels and maintain test security and integrity</li><li>Complete departmental forms by thoroughly and accurately documenting information to provide quality service</li><li>Records and prepares accurate monthly statistics</li><li>Attend ETS &amp; Amideast H.Q meetings, training &amp; calls</li><li>Provide backup support for Testing Unit Representatives during peak hours, shifts and staff absence</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Work closely with several internal departments &amp; grant</li><li>Handles all escalated calls in a professional and positive manner</li><li>Identify customer issues and concerns and respond where needed</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in any relevant field</li><li>Minimum of 3 - 7 years of work experience preferably in the field of Education/ administration</li><li>High language proficiency in both Arabic and English</li><li>Very good email writing skills</li><li>Very good speaking skills</li><li>Organised</li><li>Project management skills with precise attention to detail, planning, organizing, and ability to work under time pressure</li><li>Strong decision making and problem-solving skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Must be available to work in afternoons/evenings and weekends, for the announced exam dates when requested and as needed. (Additional hours in afternoons to be compensated in other work days)</li><li>Integrity in keeping confidentiality is a must</li><li>Self-motivated</li><li>Able to maintain professional demeanor and appearance</li><li>Proficient use of Microsoft Outlook, Word, Excel, Power point</li><li>English TOEIC score of minimum 800.</li><li>Project Management certification.</li></ul><p></p></section>

<p><h4>Overview of the role</h4> <p>The retail sales representative plays a crucial role in building strong relationships with customers to guide them in purchasing products from the company’s offerings. This role is responsible for upholding the company’s merchandising standards and ensuring stock availability to meet sales targets. The retail sales representative is successful by consistently exceeding customer expectations, understanding and adapting to varied customer needs, actively seeking sales opportunities, and effectively promoting products.</p> <h4>What you will do</h4> <strong>Operational & commercial</strong><br> <ul> <li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li> <li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li> <li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li> <li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li> <li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li> <li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li> <li>Understand and determine customers' requirements to prepare a pro forma invoice.</li> <li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li> <li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li> <li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li> <li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li> <li>Maintain a full display of products via merchandising methods as laid down by the company.</li> <li>Be an expert on the product range within HFB.</li> <li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li> <li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the sales manager informed of any customer's problems/comments on the product range and/or any gaps in the range.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Proactivity and initiative in sales.</li> <li>Strong communication and interpersonal skills.</li> <li>Problem-solving abilities.</li> <li>Customer focus and service-oriented mindset.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Secondary education.</li> <li>Minimum of 3 years experience in a similar sales role.</li> <li>Proactivity and a sales-driven mindset.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving skills.</li> <li>Good command of the English language.</li> <li>Good command of the Arabic language is preferred.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Position Summary</strong></span><p>As a Contact Center Team Leader, you will lead a multi-channel customer support team handling calls, email, and chat, ensuring every interaction reflects Property Finder's commitment to service excellence.</p><br><p>You own the day-to-day floor operations of your team, driving performance against SLAs, quality, and productivity targets across all channels. You will coach, motivate, and develop your agents, resolve escalations, and use real-time data to keep service levels on track.</p><br><p>Beyond daily operations, you act as a bridge between your team and Workforce Management, Quality, and Training functions, identifying process gaps and driving improvements that raise the standard of service.</p><br><p>Ultimately, your purpose is to build a high-performing, engaged team that delivers a consistently excellent, fast, and reliable experience to every customer who reaches out to Property Finder, reinforcing our reputation as the region's leading real estate platform.</p><br><span><strong>Key Responsibilities</strong></span><ul><li><p>Manage daily operations across voice, email, and chat channels, ensuring SLAs, response times, and quality standards are consistently met.</p><br></li><li><p>Monitor real-time queues and adjust staffing, breaks, and schedules to maintain service levels across all channels.</p><br></li><li><p>Coach, mentor, and conduct regular 1:1s and performance reviews with team members; identify skill gaps and build individual development plans.</p><br></li><li><p>Review call, chat, and email interactions for quality assurance and provide timely, actionable feedback.</p><br></li><li><p>Handle escalations and complex customer cases that require supervisor-level intervention.</p><br></li><li><p>Track and report on KPIs (AHT, FRT, CSAT, occupancy, adherence, backlog) and share insights with management.</p><br></li><li><p>Drive team engagement, motivation, and retention through recognition and a positive team culture.</p><br></li><li><p>Ensure adherence to schedules, attendance, and shift-adherence policies.</p><br></li><li><p>Collaborate with QA, Workforce Management, and Training teams to improve processes and agent performance.</p><br></li><li><p>Identify recurring issues or process gaps and propose improvements to leadership.</p><br></li><li><p>Support hiring, onboarding, and training of new team members.</p><br></li><li><p>Ensure compliance with company policies, data protection, and customer service standards.</p><br></li></ul><span><strong>The Person</strong></span><span><strong>Desired Qualifications</strong></span><ul><li><p>Bachelor's degree in Business Administration or a relevant field.</p><br></li><li><p>Fluency in Arabic and English (written and spoken).</p><br></li><li><p>Proficient with CRM/helpdesk tools (e.g., Zendesk, Salesforce, or similar) and reporting dashboards.</p><br></li></ul><span><strong>Expected Years of Experience</strong></span><ul><li><p>3+ years of experience in a contact center environment.</p><br></li><li><p>At least 2 year in a team lead or supervisory role.</p><br></li><li><p>Experience managing multi-channel support (voice, email, chat) preferred.</p><br></li></ul><span><strong>Skills</strong></span><ul><li><p>Strong knowledge of contact center KPIs and workforce management principles.</p><br></li><li><p>Excellent coaching, leadership, and conflict-resolution skills.</p><br></li><li><p>Strong analytical skills with the ability to translate data into action.</p><br></li><li><p>Ability to work in a fast-paced, target-driven environment, including flexible/shift-based schedules.</p><br></li><li><p>Familiarity with QA scoring frameworks and call/chat monitoring tools.</p><br></li><li><p>Clear, confident communication with both agents and senior stakeholders.</p><br></li><li><p>Cross-functional collaboration with different teams/departments, such as Legal, Finance, Product, and Engineering.</p><br></li><li><p>Track record of driving process enhancements that improve efficiency, quality, or customer experience.</p><br></li><li><p>Comfortable identifying automation opportunities to reduce manual/repetitive work across channels.</p><br></li><li><p>Curious and proactive about using AI tools to find creative solutions to operational challenges.</p><br></li></ul><span><strong>Behavioral Competencies</strong></span><ul><li><p>High accountability and ownership; sees issues through to resolution.</p><br></li><li><p>Calm and composed under pressure, always solution-focused.</p><br></li><li><p>Proactive mindset with a continuous improvement focus.</p><br></li><li><p>Trusted leader who builds credibility quickly with team and stakeholders.</p><br></li><li><p>Embodies Property Finder's values of trust, innovation, and customer obsession.</p><br></li></ul><strong>Our promise to talent</strong><p>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.</p><br><strong>Property Finder Guiding Principles</strong><ol><li><p>Think Future First</p><br></li><li><p>Data Beats Opinions, Speed Beats Perfection</p><br></li><li><p>Optimise for Impact</p><br></li><li><p>Act Like An Owner</p><br></li><li><p>The Biggest Risk is Taking no Risk at All</p><br></li></ol><br><br><br><br><br><br><br><strong>Find us at:</strong><br><br>TwitterFacebookInstagramLinkedinGlassdoor <br> </div>