UI developer Jobs

<h3>Financial Accounting &amp; Reporting</h3><ul><li><p>Lead the day-to-day accounting operations, ensuring all transactions are accurately recorded.</p></li><li><p>Supervise General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Payroll, and Inventory Accounting.</p></li><li><p>Manage month-end and year-end closing activities.</p></li><li><p>Review and approve journal entries, reconciliations, and accounting adjustments.</p></li><li><p>Prepare management reports, financial analysis, and KPI dashboards.</p></li></ul><h3>Import &amp; Trade Accounting</h3><ul><li><p>Supervise accounting for import transactions from purchase order through customs clearance until inventory receipt.</p></li><li><p>Review import costing.</p></li><li><p>Ensure accurate inventory valuation using the company’s costing methodology.</p></li></ul><ul><li><p>Coordinate with Procurement, Logistics, and Customs Clearance departments.</p></li><li><p>Monitor Letters of Credit (L/C), Documentary Collections, and foreign supplier payments.</p></li><li><p>Reconcile import shipments with supplier invoices and customs documentation.</p></li></ul><h3>Inventory &amp; Cost Control</h3><ul><li><p>Ensure accurate inventory accounting across warehouses.</p></li><li><p>Supervise inventory reconciliations and periodic stock counts.</p></li><li><p>Analyze inventory movements, slow-moving items, and inventory aging.</p></li><li><p>Monitor inventory costing and gross profit margins.</p></li><li><p>Support annual physical inventory counts and adjustments.</p></li></ul><h3>Accounts Payable &amp; Receivable</h3><ul><li><p>Review supplier and customer reconciliations.</p></li><li><p>Monitor payment schedules and collection performance.</p></li><li><p>Ensure proper credit control procedures.</p></li><li><p>Approve vendor payments according to company policies.</p></li></ul><h3>Treasury &amp; Cash Management</h3><ul><li><p>Monitor daily cash position and cash flow.</p></li><li><p>Review bank reconciliations.</p></li><li><p>Manage foreign currency transactions and exchange differences.</p></li><li><p>Coordinate banking activities, including transfers, guarantees, and L/C documentation.</p></li></ul><h3>Internal Control &amp; Risk Management</h3><ul><li><p>Develop and maintain accounting policies and procedures.</p></li><li><p>Strengthen internal controls across accounting and finance functions.</p></li><li><p>Ensure segregation of duties and compliance with company policies.</p></li><li><p>Identify financial risks and recommend corrective actions.</p></li></ul><h3>Budgeting &amp; Financial Planning</h3><ul><li><p>Participate in annual budgeting and forecasting.</p></li><li><p>Monitor actual performance against budget.</p></li><li><p>Analyze variances and provide recommendations.</p></li><li><p>Support management in financial planning and strategic decision-making.</p></li></ul><h3>Team Leadership</h3><ul><li><p>Supervise and develop the accounting team.</p></li><li><p>Assign responsibilities and monitor performance.</p></li><li><p>Provide coaching and technical guidance.</p></li><li><p>Coordinate activities among Accounts Payable, Accounts Receivable, General Accounting, Inventory Accounting, and Treasury teams.</p></li></ul><h3>ERP &amp; Systems</h3><ul><li><p>Ensure proper utilization of ERP systems .</p></li><li><p>Improve accounting processes through automation and system enhancements.</p></li><li><p>Maintain chart of accounts and accounting master data.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s Degree in Accounting, Finance, or Commerce.</p></li><li><p>10-15 years of accounting experience, including at least 3–5 years in a Chief Accountant position.</p></li><li><p>Previous experience in wholesale, trading, or import companies .</p></li></ul><p></p>

???? Exclusive Career Opportunity | Sales Executive – Luxury Jewelry & Watches<br>Are you currently working in the Luxury Jewelry, Watches, or Premium Fashion Retail industry and looking for your next career move?<br>A leading luxury jewelry and watches brand in Egypt is looking to hire experienced Sales Executives to join its high-performing team.<br>We’re looking for candidates with:<br>✨ 2–3 years of experience in luxury jewelry, watches, or premium retail brands✨ Strong sales performance and customer relationship skills✨ Passion for luxury products and delivering an exceptional client experience✨ Excellent communication and presentation skills✨ Professional appearance and a positive attitude✨ Male & Female candidates are welcome to apply<br>Preferred Backgrounds:Candidates with experience in luxury or premium brands such as L’azurde, Damas, Azza Fahmy, Pandora, Swarovski, Rolex, Longines, Tissot, Rado, TAG Heuer, Omega, or similar high-end retail brands are highly encouraged to apply.<br>???? Location: Egypt<br>Only shortlisted candidates will be contacted.<br>#Hiring #Senior Sales #Sales Executive #Luxury Retail #Luxury Jewelry #Luxury Watches #Retail Jobs #Jewelry Jobs #Egypt Jobs #Career Opportunity

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Talent 360 is hiring a detail-oriented <strong>General Accountant</strong> for our client. In this role, you will be responsible for managing day-to-day accounting activities, maintaining accurate financial records, and ensuring compliance with accounting standards, company policies, and regulatory requirements.<br>This is an excellent opportunity for an ambitious accounting professional who is looking to grow beyond core accounting functions and gain exposure to financial analysis, budgeting, forecasting, and business performance reporting. We are seeking someone who is eager to learn, develop new skills, and contribute to the organization's financial success in a collaborative and growth-oriented environment.<br><strong>Key Responsibilities</strong><br><ul><li>Manage day-to-day accounting operations, including accounts payable, accounts receivable, general ledger entries, and bank reconciliations.</li><li>Prepare accurate monthly, quarterly, and annual financial statements and reports.</li><li>Assist in month-end and year-end closing activities and ensure compliance with accounting standards and company policies.</li><li>Monitor financial transactions and maintain accurate accounting records.</li><li>Support budget preparation, forecasting, and variance analysis.</li><li>Assist in financial analysis to identify trends, risks, and opportunities for business improvement.</li><li>Coordinate with internal teams and external auditors to ensure timely completion of audits and financial reviews.</li><li>Ensure compliance with tax regulations, financial reporting requirements, and internal controls.</li><li>Prepare ad hoc financial reports and analyses to support management decision-making.</li><li>Continuously identify opportunities to improve accounting processes and financial reporting efficiency.</li></ul><br><strong>Requirements</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>3+ years of experience in general accounting, financial reporting, or a related finance role.</li><li>Strong knowledge of accounting principles, financial regulations, and reporting standards.</li><li>Proficiency in accounting software and Microsoft Office Suite, particularly Excel.</li><li>Experience preparing financial statements, reconciliations, and management reports.</li><li>Strong analytical, problem-solving, and numerical skills.</li><li>Excellent attention to detail and ability to maintain accurate financial records.</li><li>Strong organizational and time-management skills with the ability to meet deadlines.</li><li>Effective verbal and written communication skills in English.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li><li>Interest in financial analysis, budgeting, forecasting, and business performance reporting.</li><li>Eagerness to learn, grow professionally, and expand responsibilities beyond core accounting functions.</li></ul><br><strong>Benefits</strong><br><ul><li>Social Insurance</li><li>Medical Insurance </li><li>Flexible Hours </li><li>Performance Bonus</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Accountant <br> <ul> <li>Verify, allocate, post, and reconcile accounts payable.</li> <li>Review general ledger accounts and prepare and adjust journal entries.</li> <li>Assist with forecasting project-related spend and monitoring of expenditure against the approved budgets.</li> <li>Provide needed support to the Accounting Manager with year-end annual audits and tax compliance.</li> <li>Maintain day-to-day control of all accounting systems to ensure the complete and accurate processing of financial data in accordance with internal procedures.</li> <li>Handle ad-hoc requests on a timely manner.</li> <li>Perform any additional related tasks as assigned.</li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Project description This position is for a Backend Engineer specialized in secure, scalable backend architectures using AWS services, Python, AWS CDK (TypeScript/Python) or Terraform and CI/CD automation. Responsibilities Lead the design and development of secure, scalable backend systems and infrastructure using AWS services. Architect and optimize ETL workflows for efficient ingestion, transformation, and storage of large datasets. Own end-to-end technical delivery: system design, implementation, integration, code reviews, and performance tuning. Collaborate with architects and domain experts to define backend and infrastructure architecture. Implement and maintain AWS infrastructure using CDK, ensuring security, scalability, and cost efficiency. Build robust monitoring, logging, and alerting for production systems to ensure reliability and traceability. Work with analytics and product teams to transform business requirements into actionable backend and data solutions. Drive best practices in code quality, CI/CD automation, containerization, and documentation. Solve complex technical challenges with structured thinking and a data-driven approach. Mentor engineers, conduct design reviews, and contribute to engineering excellence across teams. Collaborate with cross-functional teams; follow Agile/Scrum workflows (tickets, sprints, reviews).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven experience designing and implementing secure, scalable backend architectures using AWS services (S3, Lambda, DynamoDB, ECS, EC2, etc.).</li><li>Strong proficiency in Python development and object-oriented design principles.</li><li>Hands-on experience with Infrastructure-as-Code tools such as AWS CDK (TypeScript/Python) or Terraform.</li><li>Deep understanding of Docker, containerized development, and microservice deployment patterns.</li><li>Expertise in building REST APIs, microservices, and event-driven architectures.</li><li>Advanced knowledge of relational and non-relational databases, schema design, and query optimization.</li><li>Experience designing ETL/ELT pipelines, data modeling, and implementing data quality frameworks.</li><li>Familiarity with workflow orchestration tools like Argo Workflows.</li><li>Strong capability in CI/CD automation, GitLab, testing frameworks, and enforcing code quality standards.</li><li>Ability to translate complex business requirements into scalable technical solutions.</li><li>Collaborative experience working with frontend, data, QA, and product teams in cross-functional environments.</li><li>Knowledge of EKS (Kubernetes) and container orchestration.</li><li>Experience with search engines (e.g., OpenSearch).</li><li>Designing ETL pipelines using Athena, OpenSearch, or Redshift.</li><li>Exposure to Snowflake, data warehouses, Parquet file processing, and schema evolution.</li><li>Familiarity with monitoring and observability tools (Grafana, Tableau, OpenSearch Dashboards).</li></ul><p></p></section>

<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled and motivated&nbsp;Project Manager to join our growing Digital Transformation team. In this role, you will manage and lead digital transformation and system integration projects, ensuring successful delivery of solutions that align with organizational goals. You will oversee project planning, execution, and delivery, leveraging Agile and other project management methodologies to drive efficiency and innovation. This role requires a strategic thinker who can balance technical challenges with business objectives, leading cross-functional teams while managing stakeholder expectations.<br></p><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Project Planning &amp; Execution:</strong><br>Lead end-to-end project management for digital transformation and system integration initiatives. Develop detailed project plans, defining project scope, timelines, resources, and deliverables. Monitor and control project progress, ensuring alignment with business goals and technology requirements.</p></li><li><p><strong>Agile Methodology:</strong><br>Apply Agile methodologies, such as Scrum or Kanban, to ensure rapid and efficient delivery. Conduct sprint planning, daily stand-ups, sprint reviews, and retrospectives to facilitate collaboration and continuous improvement. Ensure the team adheres to Agile principles, keeping projects flexible and iterative.</p></li><li><p><strong>Cross-functional Collaboration:</strong><br>Work closely with technical teams (developers, architects, analysts) and business stakeholders (operations, marketing, sales) to gather requirements, provide status updates, and ensure all parties are aligned with project goals.</p></li><li><p><strong>Stakeholder Management:</strong><br>Serve as the primary point of contact for internal and external stakeholders. Manage expectations, resolve issues, and communicate progress to senior management and other relevant parties. Provide regular project reports and updates, highlighting risks, roadblocks, and milestones.</p></li><li><p><strong>Risk &amp; Issue Management:</strong><br>Proactively identify risks and issues that could impact the project timeline, scope, or quality. Develop mitigation strategies and work with the team to implement corrective actions when necessary.</p></li><li><p><strong>Process Optimization &amp; Continuous Improvement:</strong><br>Evaluate current project management practices and identify areas for improvement. Implement best practices and optimize processes for greater efficiency in digital transformation initiatives.</p></li><li><p><strong>Quality Assurance:</strong><br>Ensure high standards of quality and integrity in all projects deliverables. Work with QA teams to develop testing plans and ensure that digital transformation solutions are thoroughly validated before deployment.</p></li><li><p><strong>Vendor and Third-party Management:</strong><br>Manage relationships with external vendors and service providers, ensuring that third-party solutions are integrated smoothly and meet the project’s technical and business requirements.</p></li></ul><p></p>

Job Overview Ed-admin Africa supports international and private schools across Africa and beyond on Ed-admin, a browser-based school management platform used by more than 500 schools worldwide. As Client Success Consultant, you will look after an assigned portfolio of schools: helping them get full value from the platform, keeping them satisfied and loyal, and growing their use of it. You will report to the CEO and be trained by, and work alongside, our Client Success Manager. This is a full-time, fully remote role on an independent contractor basis, with structured product training and a clear development path. Alongside the monthly fee, the role qualifies for commission on SLA renewals, the staff profit-share scheme and a loyalty bonus, under the company's scheme rules.<br>Summary Countries: Egypt (remote; Egypt-based applicants only) Working hours: Full-time availability, 08:00-17:00 CAT (UTC+2), Monday to Friday Monthly Fee: USD 700 per month, paid in USDLanguages fluent in: English (business level, written and spoken) Date needed to Start: Immediate Engagement: Independent contractor, 24 months, renewable by agreement; 3-month initial term<br>Tasks and Responsibilities Onboarding and adoption: take schools through implementation milestones and user training so they use Ed-admin fully, including the parent, student and staff portals in the mobile app. Help build training materials where needed. Account health and retention: keep account-health records current and hold at least quarterly check-ins with every assigned school. Track adoption data to spot schools not using key modules, and escalate early any sign that a school may leave. Decision-maker relationships: build working relationships with heads of school, bursars and boards, not only day-to-day administrators. Issue and request follow-up: log client issues and feature requests, track them to resolution with the support and product teams, and keep schools informed throughout. Commercial signals: support renewals, pass upsell leads to Sales, secure testimonials and referrals, and record competitor activity you hear about. Process milestones for the clients to work toward in terms of utilising Ed-admin software to its fullest potential. Finding ways to promote the value of the product to existing clients. Assist in creating training courses and educational materials where required. To have a deep understanding of the company's products and services, and to be able to provide clients with the expertise and guidance where required. Collaborating with support consultants to get an indication of customer complaints and concerns and seek to improve the customer experience. Creating and analysing data and metrics to understand how clients are using the company's products or services, and to identify areas for improvement. To work closely with internal teams, such as sales, marketing, support and product development, to ensure that clients are receiving the support and resources they need. Aid in suggestions for product design and product development.<br>Education Essential: Diploma or equivalent in business, marketing, communications, IT or a related field Preferred: Bachelor's degree in business, marketing, communications, IT, computer science or a related field<br>Expected Work Experience Essential: 2 years in a client-facing role (customer support, customer success, account management, school administration or edtech) Preferred: Experience with a school management system or other Saa S product, ideally with international schools<br>Specific Skills/Requirements Essential:Strong written and spoken English Clear, calm written communication with senior stakeholders Confident with Google Workspace and spreadsheets Own laptop, reliable internet and backup power Able to invoice monthly and manage own tax affairs Preferred:Detail oriented and analytical Knowledge of MIS, LMS, Education, ITExperience training users or running product demonstrations Exposure to schools or clients in Sub-Saharan Africa<br>Personal characteristics Essential:Listening & Seeking to Understand Level Headedness Empathy Grit (Tenacity) Energy & Mental Fortitude Confidence Proactivity Preferred:Comfortable Working Independently & Remotely Interest in Education<br>Certifications/Licences Essential:None required Preferred:Certification in customer success, account management or project management

<p><strong>Job Description</strong></p><p></p><p>The Senior– Helpdesk Support provides advanced technical support to end-users and handles escalated issues that require deeper troubleshooting. This role ensures efficient resolution of incidents, supports junior staff, and contributes to maintaining high service standards within the helpdesk function.</p>

First Tech is a technology company focused on building, scaling, and delivering innovative digital platforms across financial services and other industries.<br>We combine technology, product expertise, and a deep understanding of customer needs to create solutions that simplify complex processes and deliver seamless digital experiences. Our platforms are designed to be scalable, reliable, and impactful, helping businesses and customers navigate the evolving digital landscape with confidence.<br>Founded with a vision to accelerate digital transformation, First Tech brings together strong engineering capabilities, product development expertise, and a culture of innovation to build modern solutions that address real-world challenges.<br>By partnering with forward-thinking businesses and developing technology-driven products, we aim to reshape industries and improve everyday experiences. We believe in creating an inclusive, collaborative environment where talented individuals are empowered to innovate, grow, and make a meaningful impact.<br>Job Purpose The Business Support Engineer serves as the primary point of contact for business-user support, operational reporting, and data requests, resolving issues that do not require engineering involvement. The role ensures business teams receive timely and reliable support while translating genuine technical requirements into clear, prioritised, and actionable requests for engineering. Operating across all group entities, the role protects engineering capacity, improves support efficiency, and leverages AI-first tools to deliver work, with full accountability for validating the quality and accuracy of all outputs.<br>What You’ll DoProvide first-line support to business users, troubleshooting and resolving application and platform issues before escalating to engineering. Own operational reporting, dashboards, recurring reports, and business data extracts, ensuring accuracy and reliability. Handle authorised ad-hoc data requests using SQL/T-SQL while maintaining appropriate data protection and compliance standards. Translate business needs and technical issues into clear, prioritised, and actionable engineering tickets. Analyse recurring issues and identify opportunities for permanent fixes, process improvements, automation, and better user guidance. Maintain support documentation and knowledge resources, and provide guidance and training to business users. Collaborate with business teams, Development, Quality, Database, IT Support, and external vendors to resolve issues efficiently. Use AI-first tools to accelerate support, reporting, analysis, and documentation while reviewing and validating all outputs and remaining accountable for the final result.<br>What We’re Looking For3+ years of experience in business support, application support, or a similar business-facing technical role. Strong SQL/T-SQL skills with hands-on experience in MS SQL Server, reporting, data extracts, and Power BI. Strong troubleshooting and analytical skills across both Windows and Linux environments, with basic knowledge of APIs and common diagnostic tools. Experience working with ticketing tools such as JIRA or Azure Dev Ops and translating business issues into clear technical requirements. Strong communication, ownership, and attention to detail, with the ability to work directly with business stakeholders. Good understanding of data security, authorisation, and responsible handling of sensitive information. Comfortable working in an AI-first environment and using AI tools to improve productivity while critically reviewing and validating their outputs. Fluent English is required; Arabic is a strong advantage.

<strong>Description<br><br></strong>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br><br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in Spanish and English.<br><br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br><br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br><br>Key job responsibilities<br><br><ul><li> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.</li><li> Offer detailed technical support with clear and professional communication</li><li> Collaborate with other customer support teams to resolve complex issues</li><li> Document steps and resolutions in a clear, easy-to-follow format</li><li> Identify trends in customer issues and propose improvements to support processes</li><li> Help create knowledge base articles and team documentation</li><li> Stay current on new Amazon Leo products and features<br><br></li></ul>A day in the life<br><br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br><br><strong>About The Team<br><br></strong>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Speak, write, and read fluently in Spanish</li><li> High school diploma, or equivalent</li><li> Experience using strong customer service, communication, and interpersonal skills</li><li> Experience communicating technical details verbally and in writing</li><li> Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays</li><li> Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)</li><li> Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment</li><li> Excellent communication skills and ability to convey insights from complex analyses to internal and end customers</li><li> Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience working in a fast-paced, rapidly changing operations environment</li><li> Experience in direct to consumer or business ISP and/or Satellite technical support</li><li> Fluency in multiple languages is a plus<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC - G32<br><br>Job ID: A10537308

<strong>Description<br><br></strong>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br><br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English.<br><br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br><br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br><br>Key job responsibilities<br><br><ul><li> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.</li><li> Offer detailed technical support with clear and professional communication</li><li> Collaborate with other customer support teams to resolve complex issues</li><li> Document steps and resolutions in a clear, easy-to-follow format</li><li> Identify trends in customer issues and propose improvements to support processes</li><li> Help create knowledge base articles and team documentation</li><li> Stay current on new Amazon Leo products and features<br><br></li></ul>A day in the life<br><br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br><br><strong>About The Team<br><br></strong>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Speak, write, and read fluently in French</li><li> High school diploma, or equivalent</li><li> Experience communicating technical details verbally and in writing</li><li> Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li> Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)</li><li> Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment</li><li> Experience using strong customer service, communication, and interpersonal skills</li><li> Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment</li><li> Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues</li><li> Excellent communication skills and ability to convey insights from complex analyses to internal and end customers</li><li> Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience working in a fast-paced, rapidly changing operations environment</li><li> Experience in direct to consumer or business ISP and/or Satellite technical support</li><li> Fluency in multiple languages is a plus<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC - G32<br><br>Job ID: A10537350

<strong>Description<br><br></strong>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br><br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br><br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br><br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br><br>Key job responsibilities<br><br><ul><li> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.</li><li> Offer detailed technical support with clear and professional communication</li><li> Collaborate with other customer support teams to resolve complex issues</li><li> Document steps and resolutions in a clear, easy-to-follow format</li><li> Identify trends in customer issues and propose improvements to support processes</li><li> Help create knowledge base articles and team documentation</li><li> Stay current on new Amazon Leo products and features<br><br></li></ul>A day in the life<br><br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br><br><strong>About The Team<br><br></strong>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Experience communicating technical details verbally and in writing</li><li> Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays</li><li> Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)</li><li> Speak, write, and read fluently in German</li><li> High school diploma, or equivalent</li><li> Experience using strong customer service, communication, and interpersonal skills</li><li> Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment</li><li> Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment</li><li> Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues</li><li> Excellent communication skills and ability to convey insights from complex analyses to internal and end customers</li><li> Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience working in a fast-paced, rapidly changing operations environment</li><li> Experience in direct to consumer or business ISP and/or Satellite technical support</li><li> Fluency in multiple languages is a plus<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC<br><br>Job ID: A10554636

<strong>Description<br><br></strong>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br><br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br><br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br><br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br><br>Key job responsibilities<br><br><ul><li> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.</li><li> Offer detailed technical support with clear and professional communication</li><li> Collaborate with other customer support teams to resolve complex issues</li><li> Document steps and resolutions in a clear, easy-to-follow format</li><li> Identify trends in customer issues and propose improvements to support processes</li><li> Help create knowledge base articles and team documentation</li><li> Stay current on new Amazon Leo products and features<br><br></li></ul>A day in the life<br><br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br><br><strong>About The Team<br><br></strong>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> High school diploma, or equivalent</li><li> Experience using strong customer service, communication, and interpersonal skills</li><li> Experience communicating technical details verbally and in writing</li><li> Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays</li><li> Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)</li><li> Speak, write, and read fluently in German</li><li> Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment</li><li> Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment</li><li> Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues</li><li> Excellent communication skills and ability to convey insights from complex analyses to internal and end customers</li><li> Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience working in a fast-paced, rapidly changing operations environment</li><li> Experience in direct to consumer or business ISP and/or Satellite technical support</li><li> Fluency in multiple languages is a plus<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC<br><br>Job ID: A10554630

<strong>Description<br><br></strong>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br><br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br><br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br><br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br><br>Key job responsibilities<br><br><ul><li> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.</li><li> Offer detailed technical support with clear and professional communication</li><li> Collaborate with other customer support teams to resolve complex issues</li><li> Document steps and resolutions in a clear, easy-to-follow format</li><li> Identify trends in customer issues and propose improvements to support processes</li><li> Help create knowledge base articles and team documentation</li><li> Stay current on new Amazon Leo products and features<br><br></li></ul>A day in the life<br><br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br><br><strong>About The Team<br><br></strong>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> High school diploma, or equivalent</li><li> Experience using strong customer service, communication, and interpersonal skills</li><li> Experience communicating technical details verbally and in writing</li><li> Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays</li><li> Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)</li><li> Speak, write, and read fluently in German</li><li> Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment</li><li> Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment</li><li> Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues</li><li> Excellent communication skills and ability to convey insights from complex analyses to internal and end customers</li><li> Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience working in a fast-paced, rapidly changing operations environment</li><li> Experience in direct to consumer or business ISP and/or Satellite technical support</li><li> Fluency in multiple languages is a plus<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC<br><br>Job ID: A10554631

<strong>Description<br><br></strong>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br><br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br><br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br><br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br><br>Key job responsibilities<br><br><ul><li> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.</li><li> Offer detailed technical support with clear and professional communication</li><li> Collaborate with other customer support teams to resolve complex issues</li><li> Document steps and resolutions in a clear, easy-to-follow format</li><li> Identify trends in customer issues and propose improvements to support processes</li><li> Help create knowledge base articles and team documentation</li><li> Stay current on new Amazon Leo products and features<br><br></li></ul>A day in the life<br><br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br><br><strong>About The Team<br><br></strong>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> High school diploma, or equivalent</li><li> Experience communicating technical details verbally and in writing</li><li> Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays</li><li> Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)</li><li> Speak, write, and read fluently in German</li><li> Experience using strong customer service, communication, and interpersonal skills</li><li> Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment</li><li> Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment</li><li> Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues</li><li> Excellent communication skills and ability to convey insights from complex analyses to internal and end customers</li><li> Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience working in a fast-paced, rapidly changing operations environment</li><li> Experience in direct to consumer or business ISP and/or Satellite technical support</li><li> Fluency in multiple languages is a plus<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC<br><br>Job ID: A10554633

<strong>Description<br><br></strong>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br><br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br><br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br><br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br><br>Key job responsibilities<br><br><ul><li> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.</li><li> Offer detailed technical support with clear and professional communication</li><li> Collaborate with other customer support teams to resolve complex issues</li><li> Document steps and resolutions in a clear, easy-to-follow format</li><li> Identify trends in customer issues and propose improvements to support processes</li><li> Help create knowledge base articles and team documentation</li><li> Stay current on new Amazon Leo products and features<br><br></li></ul>A day in the life<br><br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br><br><strong>About The Team<br><br></strong>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> High school diploma, or equivalent</li><li> Experience communicating technical details verbally and in writing</li><li> Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays</li><li> Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)</li><li> Speak, write, and read fluently in German</li><li> Experience using strong customer service, communication, and interpersonal skills</li><li> Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment</li><li> Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment</li><li> Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues</li><li> Excellent communication skills and ability to convey insights from complex analyses to internal and end customers</li><li> Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience working in a fast-paced, rapidly changing operations environment</li><li> Experience in direct to consumer or business ISP and/or Satellite technical support</li><li> Fluency in multiple languages is a plus<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC<br><br>Job ID: A10554635

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in French<br>- High school diploma, or equivalent<br>- Experience communicating technical details verbally and in writing<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<strong>Overview<br><br></strong><strong>We Are PepsiCo<br><br></strong>PepsiCo is a leading name in North Africa’s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.<br><br><strong>Guiding Vision and Regional Impact<br><br></strong>PepsiCo’s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.<br><br><strong>Empowering Our People and Communities<br><br></strong>Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.<br><br><strong>Diversity and Inclusion Commitment<br><br></strong>PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa.<br><br><strong>Responsibilities<br><br></strong><ul><li>Lead the internal communications agenda by designing and implementing effective communication strategies, systems, and engagement initiatives.</li><li>Ensure timely, accurate, and consistent communication across all employee groups, leveraging appropriate communication channels to enhance engagement and organizational pride.</li><li>Serve as a trusted communications advisor to the leadership team.</li><li>Drive clear, timely, and impactful communication with frontline employees to keep them informed, engaged, and aligned with business priorities.</li><li>Develop and execute a structured annual engagement calendar across all locations, ensuring consistency, quality, and impact of celebrations and employee events.</li><li>Manage and track the Internal Communications budget.</li><li>Identify executive speaking opportunities and develop speeches, presentations, briefing materials, and leadership communications.</li><li>Partner with People Business Partners and key stakeholders to assess communication needs and design targeted communication solutions.</li><li>Lead the planning and execution of communication initiatives, ensuring cross-functional alignment, resource coordination, and successful implementation.</li><li>Own the end-to-end delivery of quarterly Town Halls, including message development, stakeholder alignment, agency management (where applicable), and event execution.</li><li>Lead the planning and execution of year-end celebrations and other large-scale employee engagement events.</li><li>Manage and continuously enhance communication channels and platforms, including LCD screens, internal communication mailboxes, SMS communications, and other employee touchpoints.</li><li>Act as the communications lead for major business initiatives requiring large-scale employee communication, developing key messages, FAQs, and leader communication toolkits.</li><li>Lead the cascade of regional and global communications through appropriate channels and platforms.</li><li>Partner with Global Internal Communications, Digital Media, and Public Relations teams to ensure alignment between internal and external communication strategies.</li><li>Conduct employee surveys and focus groups to identify communication needs, analyze insights, and develop action plans.</li><li>Support crisis communication management by proactively developing communication plans, mitigating reputational risks, and ensuring leadership alignment during urgent situations.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor’s degree in Management, Economics, Social Sciences, Communications, or a related field.</li><li>10–12 years of relevant experience in internal communications, corporate communications, public relations, or a similar role within the private or public sector.</li><li>Strong communication, stakeholder management, and public relations skills.</li><li>Excellent strategic thinking, critical thinking, and problem-solving capabilities.</li><li>Outstanding written and verbal communication skills in both Arabic and English.</li><li>Highly proactive, adaptable, and able to navigate ambiguity and complexity effectively.</li><li>Strong organizational skills with exceptional attention to detail in a fast-paced environment.</li><li>Demonstrated ability to collaborate across functions and work effectively with senior leaders and executives.</li><li>Proven ability to leverage existing resources and drive process efficiencies.</li><li>Strong creativity, innovation mindset, and digital communication capabilities.</li><li>Ability to develop practical, impactful communication solutions that support business objectives.</li></ul>

<p><strong>Position: HR Specialist</strong></p><p><strong>Reporting to: HR Supervisor </strong></p><p><strong>Location: Marsa Alam-Egypt</strong></p><p><br></p><p><strong>Role Purpose</strong></p><p>The HR Specialist is responsible for providing comprehensive HR operational and employee support within the Sukari site operation. The role supports recruitment, employee relations, HR administration, workforce coordination, compliance, performance management, and HR governance activities while partnering closely with site leadership and employees.</p><p>The position is designed to support the transition of the HR function from a primarily transactional role into a stronger operational HR support and business partnering function, contributing to improved HR processes, workforce effectiveness, compliance, and employee engagement across site operations.</p><p><br></p><p><strong>Duties &amp; Responsibilities: </strong></p><p><strong> Recruitment &amp; Onboarding</strong></p><p>• Coordinate end-to-end recruitment activities for site-based positions across all departments</p><p>• Screen and shortlist CVs in line with operational and technical requirements</p><p>• Conduct HR interviews and coordinate interviews with Hiring Managers and department heads</p><p>• Coordinate candidate mobilization, onboarding, inductions, and site access requirements</p><p>• Follow up on employment documentation, medical checks, security clearances, and onboarding compliance</p><p>• Coordinate travel, accommodation, and mobilization arrangements for new hires where required</p><p>• Maintain updated recruitment trackers and employee databases</p><p><strong> Employee Relations &amp; HR Support</strong></p><p>• Act as a key HR contact for employees and support line managers on HR-related matters</p><p>• Support disciplinary actions, investigations, grievances, and employee relations cases in line with company procedures</p><p>• Participate in investigations and prepare supporting documentation and reports where required</p><p>• Provide HR guidance and support to employees and supervisors on company policies and procedures</p><p>• Support employee engagement and workforce communication initiatives</p><p><strong> HR Operations &amp; Administration</strong></p><p>• Manage employment contracts, renewals, HR letters, and employee documentation</p><p>• Maintain employee records and ensure all HR documentation is accurate and up to date</p><p>• Coordinate attendance management, leave tracking, roster updates, and payroll input preparation</p><p>• Follow up on employee requests and ensure timely HR support delivery</p><p>• Coordinate medical reports, sick leave administration, and employee file management</p><p>• Support HR reporting requirements and maintain HR trackers and SharePoint records</p><p><strong> Performance Management &amp; Talent Support</strong></p><p>• Coordinate mid-year and end-year performance review processes across departments</p><p>• Support managers with performance review administration and follow-up</p><p>• Assist in identifying employee development needs and support talent development initiatives</p><p>• Contribute to strengthening HR capability and promoting structured HR processes across site operations</p><p><strong> Compliance &amp; Governance</strong></p><p>• Ensure compliance with labour laws, company policies, client requirements, and site procedures</p><p>• Support audits, inspections, and workforce compliance requirements</p><p>• Maintain proper HR governance, process controls, and documentation standards</p><p>• Monitor contract renewals, employee documentation validity, and workforce compliance obligations</p><p><strong> Stakeholder &amp; Operational Support</strong></p><p>• Build effective working relationships with operational leadership, department heads, and employees</p><p>• Attend operational and departmental meetings as required to support workforce coordination</p><p>• Support workforce planning and operational manpower coordination activities</p><p>• Partner with management to support workforce stability and operational continuity</p><p><strong> Accommodation &amp; Employee Coordination</strong></p><p>• Coordinate accommodation planning and employee room allocation where required</p><p>• Support administration related to accommodation contracts, vendor coordination, and employee facilities</p><p>• Coordinate with Camp Administration and other departments regarding employee mobilization and accommodation matters</p><p><strong> Health, Safety &amp; Environment</strong></p><p>• Maintain full compliance with all Capital and client HSE policies, procedures, and regulatory requirements at all times</p><p>• Support and promote safe working practices across the operation</p><p><br></p><p><strong>Knowledge &amp; Skills Required: </strong></p><ul><li>Strong communication and interpersonal skills</li><li>Good stakeholder coordination and relationship management capability</li><li>Strong organizational and time management skills</li><li>Problem-solving and conflict resolution capability</li><li>Ability to work effectively in a fast-paced operational environment</li><li>Good understanding of HR processes and labor law compliance</li><li>Proficient in MS Office and HR systems</li><li>Good command of English preferred</li><li>Ability to handle confidential information professionally</li></ul><p><br></p><p><strong>Qualification &amp; Experience </strong></p><ul><li>Bachelor’s Degree in Human Resources, Business Administration, or related field</li><li>HR Diploma or equivalent certification preferred</li><li>Minimum 3–5 years’ HR experience, preferably within mining, construction, industrial, or remote site operations</li><li>Experience in recruitment, employee relations, HR operations, and workforce coordination</li></ul><p><br></p><p><strong>Work Conditions </strong></p><ul><li>Site-based role within a mining operational environment</li><li>Rotation and remote site conditions may apply</li><li>Flexibility to support operational requirements when required</li></ul><p><br></p><p><strong>Job Location &amp; Benefits</strong></p><p>Location, Red Sea – Marsa Alam</p><ul><li>20 days on – 10 days off rotation</li><li>Transportation to site</li><li>Accommodation and full camp facilities provided</li></ul><p><br></p><p>Interested candidates can apply directly to this advertisement</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Speak, write, and read fluently in German<br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>