UI developer Jobs - Cairo Egypt

Job Title: Sales Supervisor – Modern Trade Reports To: Modern Trade Sales Manager Business Unit: ACCBC – Egypt Function: Sales & Commercial Location: Egypt (as assigned) Grade: TBC<br>Job Purpose To achieve monthly volume, value, and profitability targets across assigned Modern Trade accounts and chains in Egypt by building strategic customer relationships, negotiating and executing annual commercial contracts (JBP), leading a team of Account Representatives and Merchandisers, managing key account performance metrics, and ensuring full compliance with ACCBC credit, collection, and commercial policies.<br>Operating Context The role operates within the Modern Trade channel in Egypt, covering major hypermarket, supermarket, and mini-market chains – a centralised, contract-driven retail environment where commercial relationships are managed at a corporate level through Annual Agreements and Joint Business Plans. Egypt's Modern Trade landscape is characterised by a concentrated retailer base with significant buying power, complex internal account structures, and high commercial standards for execution, compliance, and financial governance. The role reports to the Modern Trade Sales Manager and directly leads a team of Pre-Sellers and Merchandisers across the assigned account portfolio.<br><br>Key Roles and Responsibilities<br>A. Key Account Management & Contract Execution Enforce the execution of Annual Agreements, commercial terms, growth rebates, and activation calendars with all assigned accounts – ensuring all contractual commitments are delivered accurately and on time. Conduct regular monthly and quarterly business review meetings with key account category managers to align on volume achievement, service levels, and growth opportunities. Act as the primary point of contact for assigned accounts, managing conflicts, handling daily operational escalations, and unlocking new listing opportunities. Track account profitability, reconcile monthly and quarterly invoices against trade investments, and ensure zero unapproved deductions or financial claims from accounts. B. Commercial Execution & Visibility Ensure 100% Core Range distribution and immediate listing of new product launches (NPDs) across all branches of assigned chains. Enforce the agreed Share of Shelf (SOS) and secondary visibility placements – including displays and gondola ends – in coordination with the merchandising team. Plan, execute, and evaluate the ROI of promotional calendars, tailored bundles, and seasonal activations across assigned accounts. C. Field Operations & Merchandising Management Supervise and align with the field merchandising team or agency to ensure 100% adherence to planograms, stock rotation (FEFO), and zero out-of-stock (OOS) situations across all assigned account branches. Conduct regular field visits to key account stores to audit execution, pricing compliance, stock availability, and competitor activity. Collaborate with the demand planning and logistics teams to ensure optimal order fulfilment rates (OTIF) and minimise returns or stock rejections. D. Reporting, Financials & Compliance Analyse and report daily and weekly sales achievements, service levels (Fill Rate), and account aging balance status to the Modern Trade Sales Manager. Own payment collections and aging statements (SOA) to ensure all accounts pay within their agreed credit days – taking immediate corrective measures if credit blocks occur. E. Team Leadership & Management Lead, coach, and motivate the team of Modern Trade Pre-Sellers and Merchandisers, setting clear performance expectations and supporting individual development. Handle team grievances and apply disciplinary measures strictly in line with ACCBC HR Policy and Egyptian Labour Law.<br>Key Performance Indicators<br>Financial & Sales Performance Monthly and quarterly volume and value targets achieved vs. plan per account Gross Margin and Trade Spend Efficiency (ROI) within approved budget thresholds Zero outstanding or unreconciled debit notes or deductions Account Operations Service Level Agreement (SLA) / Order Fill Rate (OTIF) %Core Range Distribution – 100% listing of mandatory SKUs across assigned chains Share of Shelf (SOS) percentage vs. competitors per chain Collection & Compliance Days Sales Outstanding (DSO) matching contract terms100% on-time submission of monthly reconciled Statements of Account (SOA)100% compliance with corporate commercial, credit, and listing policies<br><br>Required Experience and Qualifications<br>Minimum Qualifications Bachelor's degree in Commerce, Business Administration, or a related field. Excellent written and verbal English skills are mandatory – required for corporate emails and business review presentations. Minimum Experience Minimum 5 years of sales experience in FMCG, with at least 2 years specifically handling Modern Trade or Key Accounts in Egypt. Knowledge and Skills High proficiency in analysing commercial financials – P&L, margins, and rebates. Advanced negotiation techniques for corporate-level account discussions. Proficiency in MS Excel and Power Point. Strong corporate presentation capabilities for business review and senior stakeholder engagement.

Job Summary We are looking for a strategic and hands-on Operations Manager to lead and optimize our operations within a travel technology environment. The role will be responsible for building scalable operational processes, onboarding clients and employees, developing high-performing teams, and ensuring an exceptional customer experience. The ideal candidate should have strong and proven experience in operations, with the ability to work strategically while maintaining deep involvement in day-to-day operations and cross-functional collaboration across multiple departments. Key Responsibilities1. Client Onboarding Develop and manage a structured Client Onboarding Plan from contract signing through successful platform adoption. Lead the onboarding process for new clients and ensure a smooth transition to the platform. Understand client requirements, workflows, and operational needs and translate them into actionable onboarding plans. Coordinate with Product, Technology, Customer Success, Finance, Sales, and other relevant teams to ensure successful implementation. Conduct client training and ensure users are fully equipped to use the platform. Monitor onboarding progress, identify risks, and ensure timely Go-Live.2. Employee Onboarding & Knowledge Management Develop and maintain a structured Employee Onboarding Plan for the Operations Team. Build and continuously update a comprehensive Operations Knowledge Base covering processes, SOPs, workflows, policies, and platform usage. Ensure new employees are properly trained and understand their responsibilities, KPIs, SLAs, and operational standards. Establish continuous learning and knowledge-sharing practices within the Operations Team.3. Customer Satisfaction & Experience Own and continuously improve the operational aspects of the Customer Experience. Establish mechanisms to measure and monitor Customer Satisfaction (CSAT). Collect and analyze customer feedback and identify recurring issues and improvement opportunities. Work closely with internal departments to resolve customer issues efficiently. Develop initiatives to improve customer satisfaction, retention, engagement, and platform adoption. Ensure customer expectations are aligned with operational capabilities and agreed service levels.4. Team Building, OKRs, KPIs & SLA Management Build, structure, and develop a high-performing Operations Team. Define clear roles, responsibilities, reporting lines, and performance expectations. Develop and implement OKRs and KPIs aligned with company and operational objectives. Establish and manage Service Level Agreements (SLAs) for the Operations Team and client-facing services. Define measurable targets for response time, resolution time, turnaround time, quality, productivity, and customer satisfaction. Monitor performance regularly and provide coaching, feedback, and corrective actions. Build a culture of accountability, collaboration, continuous improvement, and ownership.5. Contracts & Negotiation Participate in the development, review, and negotiation of client contracts and operational agreements. Work closely with Sales, Finance, Legal, and other relevant departments to ensure contracts are operationally feasible and commercially aligned. Ensure that agreed client requirements, responsibilities, SLAs, service scope, and operational commitments are clearly defined. Identify operational and commercial risks within contracts and recommend appropriate solutions. Support contract negotiations with clients and partners while protecting the company's operational interests. Ensure a smooth transition from signed contracts to operational execution.6. Strategic Operations & Cross-Functional Engagement Develop and execute operational strategies that support business growth and scalability. Combine strategic thinking with deep hands-on operational expertise. Work closely with multiple departments, including Sales, Customer Success, Product, Technology, Finance, HR, Legal, and Marketing, to ensure operational alignment. Act as a key bridge between business requirements and operational execution. Identify dependencies and bottlenecks across departments and drive cross-functional solutions. Establish scalable processes that support the company's growth and increasing client base. Participate in strategic planning and business decision-making related to operations, customer experience, and platform adoption. Translate business objectives into clear operational plans, processes, and measurable outcomes. Key Performance Indicators Client onboarding completion rate Time to Go-Live Platform adoption rate Customer Satisfaction (CSAT) Client retention and engagement SLA compliance First Response Time Resolution Time Team productivity Employee onboarding completion rate Knowledge Base adoption and effectiveness Operational error rate Process efficiency Achievement of Operations OKRsRequired Qualifications & Experience Bachelor's degree in Business Administration, Operations Management, Travel & Tourism, Hospitality, or a related field.5+ years of progressive experience in Operations, preferably in Travel Tech, Saa S, Hospitality, Travel Management, or B2B technology. Proven experience in client onboarding and implementation. Strong experience in building and managing operational teams. Hands-on experience developing KPIs, OKRs, SLAs, SOPs, and operational processes. Strong experience in customer experience and satisfaction management. Proven contract negotiation and stakeholder management skills. Strong cross-functional experience working with multiple departments. Strategic mindset combined with strong hands-on operational capabilities. Excellent communication, presentation, negotiation, and problem-solving skills. Strong analytical and decision-making abilities. Ability to manage multiple clients, teams, projects, and priorities simultaneously. Core Competencies Strategic & Operational Thinking Client Onboarding & Implementation Team Building & Leadership Customer Experience & Satisfaction KPI & OKR Management SLA Management Contract Negotiation Process Design & Optimization Knowledge Management Cross-Functional Collaboration Stakeholder Management Problem Solving & Decision Making Continuous Improvement

Position: Senior Laboratory Teaching Engineer - Mechanical Engineering Department<br>Reports to: Technical Operations Manager and Industrial Liaison<br>Purpose: The job holder is responsible for operating and maintaining the assigned labs, providing the necessary support for faculty, researchers, teaching assistants, graduate or undergraduate students and external customers, including supervising the installation, operation and maintenance of lab equipment , assisting in procurement vendors including market surveys and the collection of price quotations, and spare parts, training equipment users, assuring equipment operation, setting up the equipment operation schedule, organizing work flow, ensuring lab safety, and representing the department of mechanical engineering in University and school events. In addition, the job holder is responsible for assisting instructors of courses to which he or she is assigned as a teaching assistant in facilitating learning activities inside and outside the classroom and the laboratory.<br>Responsibilities:Assist in preparing the technical data and documents for accreditation reports, e.g. ABET, Supreme Council, Middle States, and others Assist faculty in selecting different equipment Assist in establishing and maintaining links with vendors of equipment, supplies, and technical services Assist in managing maintenance operations and contracting for the department Ensure assigned labs’ readiness for any technical task within its predetermined mission Operate and maintain all assigned labs’ assets, e.g. machines, equipment, tools and infrastructure, under the guidance of the faculty lab supervisor Implement and report all labs’ technical work instructions, Lab needs and activities to the faculty lab supervisor Run trials of the work to be carried out by students prior to the lab session Set up, conduct, and explain experiments to students in the assigned labs Assist faculty lab supervisors in the development of lab manuals and procedures With the approval of the faculty lab supervisor, facilitate the projects or research endeavors of the undergraduate or graduate students, as well as researchers and professors in their research activities or grants and engineering and science services Stay up to date and report to lab faculty supervisors on new or required developments in fields related to the assigned labs Procure consumables or simple supplies from local market vendors, and perform any required market survey Contact the vendors to get price quotations for any required items Maintain an updated inventory of all lab items Ensure smooth operation of the lab in supporting instructors, students, and course requirements, while maintaining proper inter-lab relations Continuously train subordinates to maintain their competence in using all the labs’ assets Facilitate the projects or research endeavors of the undergraduate or graduate students, in their thesis as well as researchers and professors in their research activities or grants and engineering services Carry out various manual tasks using manual tools, where applicable Ensure safe and clean working environment within the assigned labs and their premises, in coordination with the AUC health and safety department Apply safety regulations or precautions, safe work practices, and immediately report any safety violation incident or condition or potential hazards Monitor first aid kits, fire-fighting equipment and safety gears in coordination with the AUC clinic and health and safety department Supervise the cleanliness of the lab workplace, equipment and tools Support students in carrying out experimental work in labs Assist in all required duties related to students in coordination with the faculty supervisor Assist in preparing course material and lab handouts under the guidance of the course instructor Conduct revision or problem sessions which do not require the introduction of new materials to students under the guidance of the course instructor Leading in-class discussions and group activities which do not require the introduction of new materials to students under the guidance of the course instructor Perform any other related duties as assigned<br><br>Requirements:Minimum Education Requirements:Bachelor’s degree in mechanical or mechatronics engineering A minimum of five years of experience in related fields At least one year of experience as a lab engineer or a similar experience Technical Skills:High level of competency with drafting and 3-D modeling tools High level of competency with engineering software including Matlab and ANSYS fluent Hands-on experience with energy-systems Strong Microsoft Office tools competency Strong interpersonal and communication skills Strong scientific background Skills: Advanced English skills, reading and writing Very good Arabic skills, reading and writing Very good communication skills in both English and Arabic Very good time management and planning skills Good interpersonal skills. Good computer skills and work experience with the main Microsoft office software<br><br><br>This position is open until July 9th, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Position: Senior Laboratory Teaching Engineer - Mechanical Engineering Department<br>Reports to: Technical Operations Manager and Industrial Liaison<br>Purpose: The job holder is responsible for operating and maintaining the assigned labs, providing the necessary support for faculty, researchers, teaching assistants, graduate or undergraduate students and external customers, including supervising the installation, operation and maintenance of lab equipment , assisting in procurement vendors including market surveys and the collection of price quotations, and spare parts, training equipment users, assuring equipment operation, setting up the equipment operation schedule, organizing work flow, ensuring lab safety, and representing the department of mechanical engineering in University and school events. In addition, the job holder is responsible for assisting instructors of courses to which he or she is assigned as a teaching assistant in facilitating learning activities inside and outside the classroom and the laboratory.<br>Responsibilities:Assist in preparing the technical data and documents for accreditation reports, e.g. ABET, Supreme Council, Middle States, and others Assist faculty in selecting different equipment Assist in establishing and maintaining links with vendors of equipment, supplies, and technical services Assist in managing maintenance operations and contracting for the department Ensure assigned labs’ readiness for any technical task within its predetermined mission Operate and maintain all assigned labs’ assets, e.g. machines, equipment, tools and infrastructure, under the guidance of the faculty lab supervisor Implement and report all labs’ technical work instructions, Lab needs and activities to the faculty lab supervisor Run trials of the work to be carried out by students prior to the lab session Set up, conduct, and explain experiments to students in the assigned labs Assist faculty lab supervisors in the development of lab manuals and procedures With the approval of the faculty lab supervisor, facilitate the projects or research endeavors of the undergraduate or graduate students, as well as researchers and professors in their research activities or grants and engineering and science services Stay up to date and report to lab faculty supervisors on new or required developments in fields related to the assigned labs Procure consumables or simple supplies from local market vendors, and perform any required market survey Contact the vendors to get price quotations for any required items Maintain an updated inventory of all lab items Ensure smooth operation of the lab in supporting instructors, students, and course requirements, while maintaining proper inter-lab relations Continuously train subordinates to maintain their competence in using all the labs’ assets Facilitate the projects or research endeavors of the undergraduate or graduate students, in their thesis as well as researchers and professors in their research activities or grants and engineering services Carry out various manual tasks using manual tools, where applicable Ensure safe and clean working environment within the assigned labs and their premises, in coordination with the AUC health and safety department Apply safety regulations or precautions, safe work practices, and immediately report any safety violation incident or condition or potential hazards Monitor first aid kits, fire-fighting equipment and safety gears in coordination with the AUC clinic and health and safety department Supervise the cleanliness of the lab workplace, equipment and tools Support students in carrying out experimental work in labs Assist in all required duties related to students in coordination with the faculty supervisor Assist in preparing course material and lab handouts under the guidance of the course instructor Conduct revision or problem sessions which do not require the introduction of new materials to students under the guidance of the course instructor Leading in-class discussions and group activities which do not require the introduction of new materials to students under the guidance of the course instructor Perform any other related duties as assigned<br><br>Requirements:Minimum Education Requirements:Bachelor’s degree in mechanical or mechatronics engineering A minimum of five years of experience in related fields At least one year of experience as a lab engineer or a similar experience Technical Skills:High level of competency with drafting and 3-D modeling tools High level of competency with engineering software including Matlab and ANSYS fluent Hands-on experience with energy-systems Strong Microsoft Office tools competency Strong interpersonal and communication skills Strong scientific background Skills: Advanced English skills, reading and writing Very good Arabic skills, reading and writing Very good communication skills in both English and Arabic Very good time management and planning skills Good interpersonal skills. Good computer skills and work experience with the main Microsoft office software<br><br><br>This position is open until July 9th, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

About Tameh Tameh Fractional Real Estate is a pioneering real estate investment platform and a member of Emeel Abdalla Investments, a diversified investment group with a legacy dating back to 1994 and extensive experience across the real estate and investment sectors. Tameh is focused on transforming the way people access real estate investment through fractional ownership, making real estate investment more accessible, flexible, and digitally driven. Through its product-based mobile platform, Tameh combines real estate expertise with technology to provide users with a seamless and transparent investment experience. As part of the Emeel Abdalla Investments group, Tameh combines the strength and experience of an established real estate group with the agility and innovation of a technology-driven product.<br>About the Role Tameh is looking for a Corporate Sales Executive to join our growing Sales team and drive B2B sales and corporate partnerships by introducing companies and their employees to new opportunities to invest in real estate through our Fractional Real Estate platform.<br>Key Responsibilities Identify and target potential corporate clients and business accounts. Develop and maintain strong relationships with key decision-makers and corporate clients. Present and explain Tameh’s Fractional Real Estate investment opportunities to companies and their employees. Generate new business opportunities through cold outreach, networking, referrals, and corporate partnerships. Conduct meetings and presentations with prospective corporate clients. Understand clients’ needs and recommend suitable investment solutions. Negotiate commercial terms and close corporate sales deals. Manage the full sales cycle from lead generation to closing and follow-up. Maintain strong relationships with existing corporate accounts and identify opportunities for business growth. Achieve monthly and quarterly sales and revenue targets. Maintain accurate records of prospects, meetings, opportunities, and sales activities.<br>Key Responsibilities Identify and target potential corporate clients and business accounts. Develop and maintain strong relationships with key decision-makers and corporate clients. Present and explain Tameh’s Fractional Real Estate investment opportunities to companies and their employees. Generate new business opportunities through cold outreach, networking, referrals, and corporate partnerships. Conduct meetings and presentations with prospective corporate clients. Understand clients’ needs and recommend suitable investment solutions. Negotiate commercial terms and close corporate sales deals. Manage the full sales cycle from lead generation to closing and follow-up. Maintain strong relationships with existing corporate accounts and identify opportunities for business growth. Achieve monthly and quarterly sales and revenue targets. Maintain accurate records of prospects, meetings, opportunities, and sales activities.<br>Requirements2–5 years of experience in Corporate Sales, B2B Sales, Business Development, or Real Estate Sales. Proven experience in dealing with corporate clients and decision-makers. Strong communication, presentation, negotiation, and persuasion skills. Strong business development and relationship-management skills. Target-driven and results-oriented. Good command of English. Experience in Real Estate, Investment, Fin Tech, or Prop Tech is a plus.<br>Benefits Competitive Salary Attractive Commission Scheme2 Days Off per Week Social Insurance Medical Insurance

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The Customer Support Engineer acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><h3 data-path-to-node="8"><br></h3><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p></li><li><p data-path-to-node="9,1,0">Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p></li><li><p data-path-to-node="9,2,0">Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p></li><li><p data-path-to-node="9,3,0">Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p></li><li><p data-path-to-node="9,4,0">Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p></li><li><p data-path-to-node="9,5,0">Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p></li><li><p data-path-to-node="9,6,0">Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p></li><li><p data-path-to-node="9,7,0">Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p></li><li><p data-path-to-node="9,8,0">Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p></li><li><p data-path-to-node="9,9,0">Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p></li></ul><h3 data-path-to-node="10"><br></h3><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p></li><li><p data-path-to-node="11,1,0">Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p></li><li><p data-path-to-node="11,2,0">Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p></li><li><p data-path-to-node="11,3,0">Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p></li><li><p data-path-to-node="11,4,0">Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p></li><li><p data-path-to-node="11,5,0">Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p></li><li><p data-path-to-node="11,6,0">Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p></li><li><p data-path-to-node="11,7,0">Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p></li><li><p data-path-to-node="11,8,0">Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p></li><li><p data-path-to-node="11,9,0">Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p></li><li><p data-path-to-node="11,10,0">Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p></li></ul><div><br></div><p data-path-to-node="13"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="14"><br></p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="5">Deliver the Difference</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="33">Care</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="43">Grow Together</strong></p></div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an operations support engineer to join our office IT collaboration team within the technology function. This role is responsible for managing daily operations, executing deployments, supporting service optimisation, and contributing to project activities across global collaboration platforms. The individual will ensure service availability, incident resolution, and compliance with ITIL-based processes, while coordinating technical setups and troubleshooting across complex corporate environments.</p> <h4>What you’ll do</h4> <ul> <li>Perform day-to-day operational tasks for collaboration domain services.</li> <li>Ensure compliance with KPIs and SLAs for collaboration services.</li> <li>Deliver assigned project tasks successfully and on time.</li> <li>Drive continual service improvement initiatives.</li> <li>Support incident and change management processes in line with ITIL standards.</li> </ul> <h4>Who you are</h4> <ul> <li>Holds a BSc in Engineering or Computer Science.</li> <li>Has 2–4 years of IT experience, preferably in large production environments.</li> <li>Certified in MCITP (SharePoint Server 2010, Enterprise Administrator for Windows Server 2008), ITIL V3 Foundation (mandatory).</li> <li>Preferred certifications include MCSE: Server Infrastructure, CCNA, and Microsoft System Center suite.</li> <li>Skilled in IIS configuration, troubleshooting, and general application operations.</li> <li>Strong interpersonal and communication skills, with a dedication to teamwork and ownership.</li> <li>Experienced in supporting systems and users across diverse cultural backgrounds.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on global collaboration platforms in a dynamic tech environment.</li> <li>Exposure to cross-functional teams and international stakeholders.</li> <li>A role that blends operational excellence with project delivery and service improvement.</li> <li>Continuous learning through hands-on experience with Microsoft and ITIL technologies.</li> <li>A collaborative culture that values ownership, innovation, and professional growth.</li> </ul> <h4>What skill you will learn</h4> <ul> <li>Advanced troubleshooting and configuration of Microsoft SharePoint and IIS.</li> <li>ITIL-based service management and process compliance.</li> <li>Technical coordination and deployment execution across global platforms.</li> <li>Cross-cultural communication and stakeholder management.</li> <li>Use of Microsoft System Center tools and cloud technologies (Azure, O365, Power BI).</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>