UI developer Jobs

<p>This is a remote position.</p><p>ABOUT <strong>CoorB</strong> <br></p><p>We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry. <br></p><p> <br></p><p>OUR OPPORTUNITY <br></p><p>We are seeking a Functional Design Consultant to gather, analyze, and document business requirements and translate them into clear and effective functional designs for banking solutions. <br></p><p>The Functional Design Consultant will work closely with business stakeholders, product teams, technical teams, development, testing, and project management to ensure that business requirements are accurately translated into system functionality throughout the project lifecycle. <br></p><p>YOU WILL <br></p><p>» <br></p><p>» Produce detailed Functional Requirement Documents (FRD/FSD), including business rules, validations, exception scenarios, data requirements, and functional workflows. <br></p><p>» Perform fit-gap analysis between business requirements and existing or proposed banking systems. <br></p><p>» Define functional requirements for integrations between core banking, digital channels, middleware, and third-party systems. <br></p><p>» Prepare data mappings, interface requirements, field-level validations, and functional integration scenarios. <br></p><p>» Maintain requirements traceability from business requirements through functional design, development, SIT, and UAT. <br></p><p>» Define acceptance criteria and support preparation and review of functional test scenarios. <br><br></p> <br><br>Requirements<br><br><p>» TO BE SUCCESSFUL IN THE ROLE YOU NEED <br></p><p>» Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field. <br></p><p>» 5+ years of experience in functional consulting, business analysis, functional design, or a related role. <br></p><p>» • <br></p><p>» Strong experience preparing BRDs, FRDs/FSDs, process flows, use cases, user stories, business rules, and acceptance criteria. <br></p><p>» Experience performing fit-gap analysis and translating business requirements into implementable functional solutions. <br></p><p>» Experience defining functional requirements for system integrations, APIs, interfaces, and data mappings. <br></p><p>» Good understanding of banking system architectures and interaction between core banking, channels, middleware, and third-party systems. <br></p><p>» Experience supporting SIT and UAT and managing requirements through the complete implementation lifecycle. <br></p><p>» Strong stakeholder management, analytical, documentation, and communication skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Founded in 2000 in Antalya by award-winning Turkish entrepreneur&nbsp;<strong>Fettah Tamince</strong>, who desired to create cities within cities.</p><br><p>Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere.</p><br><p>In 2017 Rixos Hotels announces a strategic partnership with Accor Hotels, and in 2022 Rixos becomes part of Ennismore’s “Immersive Resorts” and becomes the backbones of “All Inclusive Collection”.</p><br><p><strong>Brand Network:</strong></p><br><p>Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.</p><br><p>With a global presence, Rixos Hotels &amp; Resorts are renowned for providing guests of all ages and interests with the&nbsp;<strong>ultimate all-inclusive experience</strong>.</p><br><p>With&nbsp;<strong>all-inclusive, all-exclusive</strong>&nbsp;<strong>programming</strong>&nbsp;and&nbsp;<strong>services</strong>, we cater for every member of the&nbsp;<strong>family and we are always where our guests want us to be!</strong></p><br><p><strong>What is special about Rixos Service?</strong></p><br><p>A culture of noticing the little things and knowing that the little things have always been the big things!</p><br><p>Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?</p><br><p><em>Apply now, join Rixos and make a difference in others’ life!</em></p><br><br>Job Description<br><br><ol><li>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.</li><li>Compiles and distributes list of anticipated services and amenities to relevant departments.</li><li>Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.</li><li>Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.</li><li>Follows up with guests to ensure their requests or problems have been met to their satisfaction.</li><li>Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</li><li>Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Writes down any comments, requests, suggestions and complaints received from guests during the day.</li><li>Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.</li><li>Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.</li><li>Works in coordination with all departments and ensures the flow of necessary information.</li><li>Follows the VIP procedures and greets VIP guests and bid them farewell.</li><li>Walks agency representatives and potential guests around the facility.</li><li>Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.</li><li>Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.</li><li>Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail.</li><li>Responds to guest inquiry forms and all written suggestions, complaints etc.</li><li>Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carries out all responsibilities related to the quality management systems implemented at the facilities.</li><li>Carries out all other duties assigned by managers and hotel management not specified in the job description.</li></ol><br>Qualifications<br><br><ul><li><strong>Education: </strong>At least High School Degree.</li><li><strong>Experience: </strong>At least 4 years of experience in the industry.</li><li><strong>Foreign Language: </strong>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li><strong>Courses and Training: </strong>Prior attendance in seminars and trainings related to the job.</li><li><strong>Computer Literacy: </strong>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li><strong>Skills: </strong>Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul><br>Additional Information<br><br><p><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><h4>Job summary</h4> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.</p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li> <li>OR</li> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing butler services</strong></p> <ul> <li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li> <li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li> <li>Manages VIP guests’ schedules as appropriate to support potential needs.</li> <li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li> <li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li> <li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li> <li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li> <li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li> <li>Continuously strives with the team to provide the bespoke and uncompromising services.</li> <li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li> </ul> <p><strong>Supporting management of front desk team</strong></p> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and building mutual trust, respect, and cooperation among team members.</li> <li>Serving as a role model to demonstrate appropriate behaviors.</li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li> </ul> <p><strong>Guest relations</strong></p> <ul> <li>Sets the standard and tone for how Butler team members drive guest relations.</li> <li>Coaches team members to recognize and build rapport with guests.</li> <li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li> <li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li> <li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li> <li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li> <li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li> <li>Assists other employees to verify proper coverage and prompt guest service.</li> </ul> <p><strong>Managing departmental costs</strong></p> <ul> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li> <li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li> <li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li> </ul> <p><strong>Conducting human resources activities</strong></p> <ul> <li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Verifies recognition of employees is taking place across areas of responsibility.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.</p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li> <li>OR</li> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li> </ul> <h4>Core work activities</h4> <h4>Managing butler services</h4> <ul> <li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li> <li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li> <li>Manages VIP guests’ schedules as appropriate to support potential needs.</li> <li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li> <li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li> <li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li> <li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li> <li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li> <li>Continuously strives with the team to provide the bespoke and uncompromising services.</li> <li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li> </ul> <h4>Supporting management of front desk team</h4> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and builds mutual trust, respect, and cooperation among team members.</li> <li>Serving as a role model to demonstrate appropriate behaviors.</li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li> </ul> <h4>Guest relations</h4> <ul> <li>Sets the standard and tone for how Butler team members drive guest relations.</li> <li>Coaches team members to recognize and build rapport with guests.</li> <li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li> <li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li> <li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li> <li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li> <li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li> <li>Assists other employees to verify proper coverage and prompt guest service.</li> </ul> <h4>Managing departmental costs</h4> <ul> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li> <li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li> <li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Verifies recognition of employees is taking place across areas of responsibility.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.</p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li> <li>OR</li> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li> </ul> <h4>Core work activities</h4> <h4>Managing butler services</h4> <ul> <li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li> <li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li> <li>Manages VIP guests’ schedules as appropriate to support potential needs.</li> <li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li> <li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li> <li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li> <li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li> <li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li> <li>Continuously strives with the team to provide the bespoke and uncompromising services.</li> <li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li> </ul> <h4>Supporting management of front desk team</h4> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and building mutual trust, respect, and cooperation among team members.</li> <li>Serving as a role model to demonstrate appropriate behaviors.</li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li> </ul> <h4>Guest relations</h4> <ul> <li>Sets the standard and tone for how Butler team members drive guest relations.</li> <li>Coaches team members to recognize and build rapport with guests.</li> <li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li> <li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li> <li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li> <li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li> <li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li> <li>Assists other employees to verify proper coverage and prompt guest service.</li> </ul> <h4>Managing departmental costs</h4> <ul> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li> <li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li> <li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Verifies recognition of employees is taking place across areas of responsibility.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.<br>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.<br>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Butler Services<br>• Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.<br>• Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.<br>• Manages VIP guests’ schedules as appropriate to support potential needs.<br>• Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.<br>• Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.<br>• Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.<br>• Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.<br>• Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.<br>• Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.<br>• Continuously strives with the team to provide the bespoke and uncompromising services.<br>• Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Guest Relations<br>• Sets the standard and tone for how Butler team members drive guest relations.<br>• Coaches team members to recognize and build rapport with guests.<br>• Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.<br>• Verifies Butler teams manage guests’ schedules to anticipate potential needs.<br>• Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.<br>• Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.<br>• Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ?<br>• Assists other employees to verify proper coverage and prompt guest service.<br>Managing Departmental Costs<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.<br>• Supervises and approves the budgeting and ordering of product and supplies in support of butler services.<br>• Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.<br>Conducting Human Resources Activities&nbsp;<br>• Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.<br>• Verifies recognition of employees is taking place across areas of responsibility.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.<br>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.<br>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Butler Services<br>• Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.<br>• Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.<br>• Manages VIP guests’ schedules as appropriate to support potential needs.<br>• Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.<br>• Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.<br>• Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.<br>• Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.<br>• Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.<br>• Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.<br>• Continuously strives with the team to provide the bespoke and uncompromising services.<br>• Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Guest Relations<br>• Sets the standard and tone for how Butler team members drive guest relations.<br>• Coaches team members to recognize and build rapport with guests.<br>• Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.<br>• Verifies Butler teams manage guests’ schedules to anticipate potential needs.<br>• Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.<br>• Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.<br>• Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ?<br>• Assists other employees to verify proper coverage and prompt guest service.<br>Managing Departmental Costs<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.<br>• Supervises and approves the budgeting and ordering of product and supplies in support of butler services.<br>• Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.<br>Conducting Human Resources Activities&nbsp;<br>• Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.<br>• Verifies recognition of employees is taking place across areas of responsibility.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>The Role</strong></span></p><br><p><span>The Senior Operations Manager owns the systems, vendors, and business processes we run on and the roadmap for making them better. This is a senior, hands-on role for an operator who moves comfortably between strategy and execution: owning the vendor and procurement function outright, managing our outsourced delivery partner and customer support team, running the operational cadence behind compliance and IT, and producing the analysis the executive team makes decisions from.</span></p><br><p><span>The role exists because operational ownership is currently distributed across the executive team. The Chief Technology Officer owns IT and security, and the Security &amp; Compliance Officer owns risk and certification decisions. This role is the operator who makes those programs run on schedule, and the single owner of the vendor, contract, procurement, and partner-management work that has no home today. The ideal candidate owns problems no one else claims and returns with a recommendation, not a status update. The role reports directly to the CEO and partners closely with the CTO, CRO, Security &amp; Compliance, Finance, and HR.</span></p><br><p><span><strong>Key Responsibilities</strong></span></p><br><p><span><strong>Vendor, Contract &amp; Procurement</strong></span></p><br><ul><li><span>Own the vendor and contract portfolio end to end: renewal calendar, auto-renewal exposure, in-flight disputes and terminations, and the next action date on every open item</span></li><li><span>Lead the SaaS cost optimization program — carry forward savings achieved to date, work the remaining vendor triage list, and report realized savings to the executive team</span></li><li><span>Own and complete the procurement workflow rebuild (SharePoint / Power Automate) so requests, approvals, and spend commitments run through a documented process the company can operate without you</span></li><li><span>Run vendor diligence and onboarding: commercial terms, security review intake, and handoff of risk classification to the Security &amp; Compliance Officer for decision</span></li><li><span>Manage license and entitlement footprint against budget, including the Microsoft 365 seat consolidation and reseller relationship</span></li><li><span>Own telephony and infrastructure vendor migrations, including moving company numbers and the IVR off the current provider onto a right-sized platform at materially lower cost.</span></li></ul><p><span><strong>Outsourced Partner &amp; Support Operations</strong></span></p><br><ul><li><span>Own the relationship with our outsourced delivery partner: account cadence, SOW and commercial terms, resource allocation, escalation path, and performance against expectations</span></li><li><span>Manage the customer support team, including the follow-the-sun coverage model across Warsaw, EDT, and PDT, and ensure coverage aligns with employee schedules</span></li><li><span>Own support operations and tooling — Zendesk configuration, ticket monitoring integrations with PagerDuty, and the escalation process for named enterprise accounts</span></li><li><span>Complete the Help Center migration to Zendesk: agree the new structure, run the remaining article migration, and take the customer-facing FAQ site live</span></li><li><span>Report support performance to the executive team and connect it back to retention</span></li></ul><p><span><strong>Business Operations &amp; Analysis</strong></span></p><br><ul><li><span>Own recurring executive and board-level reporting — revenue, retention, pipeline, support, headcount, and vendor spend — along with the underlying data definitions, so the numbers reconcile across systems</span></li><li><span>Establish and run the operating cadence: KPI reviews, ELT reporting, and the metrics dictionary that keeps reporting consistent quarter over quarter</span></li><li><span>Partner with Finance team on budget vs. actual, SaaS and vendor spend, cash forecasting inputs, and unit economics</span></li><li><span>Lead cross-functional initiatives from problem definition through implementation and adoption, including process redesign across Revenue, Finance, and Support</span></li><li><span>Turn open-ended executive questions into analysis and a clear recommendation with tradeoffs stated</span></li><li><span>Set direction on shared operational workstreams and serve as the senior operational reference point for the Operations Associate</span></li></ul><p><span><strong>Systems, Automation &amp; AI</strong></span></p><br><ul><li><span>Own the tech-stack roadmap: which systems the company runs on, how they integrate, and what gets consolidated or retired</span></li><li><span>Act as business owner for the core stack — Salesforce, Jira, Confluence, Zendesk, MS365, and Claude — including data model, permissions, and workflow design, working with dedicated administrators where they exist</span></li><li><span>Own revenue systems architecture: lead routing and capture, opportunity and renewal hygiene, forecast fields, and the ARR/NRR reporting methodology built on top</span></li><li><span>Design and strategize internal automation: system integrations, AI and agentic workflows, and reporting pipelines that replace manual reporting and handoffs</span></li><li><span>Set standards for AI tooling across the company — where it is used, how outputs are reviewed, and what data may be put into it</span></li><li><span>Maintain the integration and automation inventory, including third-party OAuth grants, so nothing is running unowned</span></li></ul><p><span><strong>Compliance &amp; Risk Operations</strong></span></p><br><ul><li><span>Risk classification, certification decisions, and audit positions are owned by the Security &amp; Compliance Officer. This role owns the operational execution that keeps those programs on schedule:</span><ul><li><span>Run the operating cadence for the Vendor Management Policy and quarterly User Access Reviews, including evidence collection and closure of findings</span></li><li><span>Own the certification and audit calendar — ISO 27001 surveillance, SOC 2 Type II follow-up on prior-period findings, customer-required sustainability assessments, and UK public-sector certifications — driving deadlines, evidence packaging, and remediation follow-through to closure</span></li><li><span>Own employee lifecycle controls alongside IT: provisioning, equipment, access, and same-day offboarding, plus the documented evidence trail each one requires</span></li><li><span>Maintain the policy library and its annual review cycle, and drive attestation and security training completion to 100%</span></li><li><span>Support customer security questionnaires, DPAs, and vendor security reviews</span></li><li><span>Maintain the risk register and report open findings, aging, and owners to the executive team</span></li></ul></li></ul><p><span><strong>Website &amp; Digital Operations</strong></span></p><br><ul><li><span>Own the company website end to end as both technical and business owner: hosting account, theme and build status, agency or contractor relationships, and release coordination</span></li><li><span>Own web forms, lead capture, routing, and tracking, in partnership with Revenue and Marketing</span></li><li><span>Maintain the internal knowledge base of playbooks, runbooks, and process documentation, and hold process owners accountable for keeping theirs current</span></li></ul><p><span><strong>What We’re Looking For</strong></span></p><br><ul><li><span>5–8+ years in business operations, vendor and procurement operations, revenue operations, or a comparable cross-functional operations role. Experience at a SaaS company is required.</span></li><li><span>Demonstrated ownership of a vendor or procurement portfolio, including negotiating renewals and delivering measurable cost savings</span></li><li><span>Experience managing an outsourced or offshore delivery partner — holding a vendor to an SOW, not just working alongside their people</span></li><li><span>Experience managing a support or service team, including coverage models across time zones</span></li><li><span>A track record of owning a process or system end to end rather than administering one — has built something that outlived their own involvement</span></li><li><span>Hands-on depth in Salesforce, plus fluency in at least one other core business system; able to design a data model, not just maintain records</span></li><li><span>Working knowledge of SaaS security and compliance practice — SOC 2, ISO 27001, vendor and third-party risk, access controls — and comfort running the evidence and cadence work an audit requires</span></li><li><span>Demonstrated use of AI tools to do real work — automation, analysis, and drafting — and a point of view on where they should and should not be applied</span></li><li><span>Strong analytical skills, comfortable in spreadsheets and reporting tools, and able to defend how any number was calculated</span></li><li><span>Excellent written communicator — can produce the one-page memo an executive can act on</span></li><li><span>Comfortable operating without a playbook in a lean, fast-moving company, at high visibility with the executive team</span></li><li><span>Bonus: experience at a company following a carve-out or separation, or scaling operations in an organization under 100 people</span></li></ul><p><span><strong>What Success Looks Like</strong></span></p><br><ul><li><span>First 30 days: every open vendor, contract, certification, and in-flight project has a documented status, owner, and next action date — nothing is running on memory</span></li><li><span>First 90 days: the near-term certification deadlines are met or formally extended, the support team has a stable coverage model and a single escalation path, and there is a prioritized plan for what to fix, consolidate, or automate</span></li><li><span>By six months: procurement runs through a documented workflow, executive reporting comes from a single reconciled source, and vendor and access review cycles run on schedule without reminders</span></li><li><span>By twelve months: measurable reduction in SaaS and vendor spend, manual reporting hours materially down, the Help Center and website fully transitioned, and compliance evidence audit-ready on request</span></li></ul> </div>

<p><b>Job Purpose</b></p><p>•Leading Data Science & Analytics development team in alignment with business and organization strategy using data science and business intelligence technologies to promote the organization growth and profitability, ensuring the return on investment and effective total cost of ownership. •Provide leadership and support in using advanced analytics to provide insights, automate business actions, boost campaigns engagement and revenue share and improve the speed and quality of decisions across the market. •Provide expertise in predicative and prescriptive statistical modelling, include\: standards and processes to prepare and explore data; design, build and implement models; and evaluate based on report model performance. •Recruit and lead a team of talented data scientists, engineers and analysts in accordance to Etisalat analytical needs and business objectives. •Data Science and Analytics team will operate as the center of excellence on actionable consumer / user insights in the area of Enterprise business unit and data monetization opportunities, pricing, commercial business intelligence, customer care, sales and IT technical team using data assets and infrastructure resources based on Hadoop and EDWH. •Developing the organization data & analytics roadmap el enable next best action – including defining new data assets , integration with source systems, data cleansing , data exploration , data modelling ( predictive models ) , deployment and generate insights. </P><p><b>Report To Position Name</b></p><p>•End to End accountability for (Data Science & Analytics) use cases and platforms to enable business objectives, break down the strategy into actionable initiatives. •Drive the design, development and implementation of our data science analytics platform to provide stakeholders with access to unstructured and relational data. •Collaborate in the Company data Strategy to assure harmony of the capabilities of Big Data, Analytics, Data Monetization& Campaigning Required and Customer behavioral profile. •Manage building descriptive models using various statistical modelling and predictive tools to elevate opt in rate and value associated with CVM activities. •Align section team members with business strategies and objectives, and ensure that company targets are translated into individual actions which are executed and monitored through proper KPIs. •Sponsor Vision/strategic direction to meet projected need of business departments Establish service standards and develop strategies to ensure meeting internal and external customer expectations and taking appropriate actions for improvement. •Authorize and prioritize budget spending according to company strategy Plan and control areas' budget (Capex & Opex) consumption, and ensure the optimal use of resources and cost effective alternatives are adapted. •Supervise the development RFPs for new major/strategic solutions and support managers to properly manage the vendor/suppliers to deliver the agreed solutions according to the requirements. •Demonstrate the return of investment value for the developed solutions and explain the need for new expansions in terms of cost and business value. •Manage the vendor relationships and negotiate effectively with them to ensure a win-win situation and successful accomplishments of tasks considering cost optimization without impacting the quality of the vendors' deliverables. •Encourage and support the planning for expansions and acquiring new technologies to serve Etisalat business requirements. •Coach line managers and team managers to communication with internal customers and work on any improvements needed. •Actively creates an environment that encourages decision making, personal ownership, innovation, teamwork and accountability at all levels & help individuals recognize and shape their own needs and potential •Spot and develop the needed processes and business frameworks to control the teams' activities and to align with the organization policies and procedures. •Steer the development and implementation to provide solutions and information to run the daily operations in order to create and evaluate business cases for\: Data Science & Analytics Use Cases Serving\: IT, Technical Department, Marketing, Internal and External Auditors, HR, Sales, Administration, Finance Revenue assurance & Fraud, Fixed Asset, Revenue Accounting, Budgeting and Treasury •Lead and participate strategic initiatives and critical designated to address Critical issue for the organization. •Develop and evolve a competent and agile development and fulfillment capabilities to support increasing customer value and revenues. •Ensure the integration between Analytics platform, campaign management system with different customer touch points and all IT Systems to provide needed campaigns, and CVM analytics to prevent any redundancy and to work towards one goal. Customer Centricity \: •Set an internal/external customer oriented strategic goals for the team. •Putting customer first Innovation \: •Encourage innovation and continuous improvement value within the team. •Drive change and instill innovation culture in line with new markets and organization trends. Operational Excellence\: •Establishes criteria and/or work procedures to achieve a high level. People Management \: •Cascade company strategy and Provide team with a clear direction to work and relate to the organizations objectives Ensure clear understanding and compliance of team members to compliance company policies and code of conduct. •Work on recruiting high calibers and ensure continuity plan for all subsections. </p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We're looking for an Assistant Director of Learning and Development to join our organization in Cairo, Egypt. In this role, you will play a key part in designing, developing, and implementing comprehensive learning and development programs that drive employee growth and organizational success. You will work collaboratively across departments to identify training needs, deliver impactful learning solutions, and foster a culture of continuous development. The ideal candidate will be professional, organized, and innovative—bringing both strategic vision and hands-on expertise to advance our L&D initiatives.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Design, develop, and deliver engaging training programs and learning initiatives that address organizational and individual development needs</li> <li>Conduct comprehensive training needs assessments by collaborating with department heads and stakeholders to identify skill gaps and learning priorities</li> <li>Manage end-to-end L&D projects, including planning, budgeting, scheduling, and resource allocation</li> <li>Evaluate the effectiveness of training programs through assessments, feedback analysis, and performance metrics to ensure continuous improvement</li> <li>Administer and optimize the learning management system (LMS), including course uploads, user management, and reporting</li> <li>Support employee onboarding programs and career development pathways to enhance retention and engagement</li> <li>Mentor and provide guidance to junior L&D team members, fostering professional growth within the department</li> <li>Stay current with industry trends, best practices, and emerging technologies in learning and development</li> <li>Maintain detailed training records, documentation, and compliance reports as required</li> <li>Collaborate with cross-functional teams to customize learning solutions that align with organizational goals and culture</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Minimum 5 years of professional experience in learning and development, training, or related organizational development roles</li> <li>Proven expertise in instructional design and training program development</li> <li>Strong proficiency with learning management systems (LMS) and training delivery platforms</li> <li>Demonstrated project management skills with the ability to manage multiple initiatives simultaneously</li> <li>Excellent time management and organizational abilities</li> <li>Strong communication and presentation skills, with the ability to engage diverse audiences</li> <li>Analytical mindset with proficiency in evaluating training effectiveness and interpreting data</li> <li>Problem-solving abilities and creative thinking to develop innovative learning solutions</li> <li>Proficiency in adult learning principles and training methodologies</li> <li>Experience with virtual, hybrid, and in-person training delivery methods</li> <li>Knowledge of performance management and talent development systems</li> <li>Familiarity with customizing training content for diverse learner populations</li> <li>Ability to work effectively in a collaborative, multicultural environment</li> <li>Strong interpersonal skills and a motivational approach to employee development</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <ul> <li>A passionate and inspired team that creates unique experiences for all they meet.</li> <li>We recognize and celebrate our team and individual success.</li> </ul> <p><strong>Hotel overview:</strong><br> Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claiming Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br> The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong></p> <ul> <li>Constant standing and walking throughout shift.</li> <li>Occasional ascending or descending ladders, stairs and ramps.</li> </ul> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul></p><p></p>

<p>POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<ul><li><p>Company intro — MISHMASH, Egypt's first curated preloved women's fashion marketplace</p></li><li><p>Role framing — the visual craft behind the store; every product shot that goes live is yours.</p></li><li><p>Photograph all incoming inventory on the studio setup (mannequin, fixed lighting)</p></li><li><p>Follow the fixed shot sequence per item — front, side, back, detail shots</p></li><li><p>Edit all photos in Lightroom to MISHMASH standards — consistent, clean, on-brand</p></li><li><p>Maintain equipment (camera, lighting, mannequin, steamer) in good condition</p></li><li><p>Work in batches and deliver a steady daily volume without compromising quality</p></li><li><p>Full-time, on-site, Giza, Cairo</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><em>Non-negotiables:</em></p><ul><li><p>Proven product/e-commerce photography experience — portfolio required</p></li><li><p>Hands-on Adobe Lightroom editing skills — this is the daily editing tool</p></li></ul><p><em>Also required:</em></p><ul><li><p>Strong eye for detail, consistency, and color accuracy</p></li><li><p>Fast and efficient — able to hit consistent daily output without dropping quality</p></li><li><p>Organized and reliable — keeps files, batches, and equipment in order</p></li><li><p>Comfortable with a repeatable studio workflow (fashion/apparel /accessories such as jewelry a plus)</p></li><li><p>Photoshop familiarity a plus</p></li><li><p>Takes direction well and open to matching a defined brand editing style</p></li></ul></li></ul><p></p>

<p><strong>Reception &amp; Front Desk</strong> <strong>Operations</strong></p><ul><li><p>Welcome and assist visitors, clients, and employees in a professional and courteous manner.</p></li><li><p>Manage incoming phone calls, emails, and visitor registrations, ensuring timely communication and accurate recordkeeping.</p></li><li><p>Maintain a clean, organized, and professional reception and common areas Such as meeting rooms.</p></li></ul><p><strong>Administrative</strong></p><ul><li><p>Provide day-to-day administrative support departments across the organization.</p></li><li><p>Maintain and organize company records, documents, filing systems, and databases to ensure accuracy and accessibility, in coordination with different departments.</p></li><li><p>Coordinate meeting schedules, prepare meeting rooms, and support the planning and execution of company events.</p></li><li><p>Manage office supplies, coordinate purchases, and liaise with vendors and service providers to ensure smooth office operations, in coordination with the Procurement department.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Academic Background:</strong> Bachelor’s degree in business administration, or related field</p></li><li><p><strong>Professional Experience:</strong> 3 to 5 years of relevant experience in reception and/or administrative role</p></li><li><p><strong>Additional&nbsp;Requirements:</strong> Effective communication; Professional customer service orientation; Excellent organizational and problem-solving abilities; Proficiency in MS Office; Knowledge of ERP systems such as Odoo; Fluency in English and Arabic (spoken and written)</p></li></ul><p></p>

<p>&nbsp;</p><ul><li><p>Greet members and visitors with a warm and welcoming attitude.</p></li><li><p>Answer phone calls, emails, and in-person inquiries promptly and professionally.</p></li><li><p>Provide information about membership options &amp; Services.</p></li><li><p>Assist members with class registrations, appointment scheduling, and billing inquiries.</p></li><li><p>Maintain member records and ensure all information is up-to-date in the database.</p></li><li><p>Collect membership fees, process payments, and issue receipts as needed.</p></li><li><p>Perform general clerical duties such as filing, photocopying, and data entry.</p></li><li><p>Assist with the organization and coordination of fitness center events, promotions, and special programs.</p></li><li><p>Monitor the front desk area and ensure it remains clean, organized, and presentable at all times.</p></li></ul><h2>&nbsp;</h2><p></p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li><p>Candidates are limited to female applicants only, as this position is based in a fully women-only work environment.</p></li><li><p>Minimum 1 year of experience in reception or customer service, preferably within the gym or hospitality industries.</p></li><li><p><strong>Flexible to work on a rotational shifts</strong></p></li><li><p>Strong communication and customer service skills with a professional appearance.</p></li><li><p>Proficiency in MS Office and basic operational reporting.</p></li><li><p>Flexibility to work in a shift-based schedule with rotational weekends.</p></li></ul><p></p>

<p>To oversee and guide scrum teams. The scrum master's responsibilities include ensuring that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. You should have a firm grasp of agile practices and the ability to effectively manage and mentor development teams. An outstanding scrum master should have excellent interpersonal, project management, and problem-solving skills.</p><p>Roles and Responsibilities</p><ul><li>Manage each project s scope and timeline.</li><li>Coordinate sprints, retrospective meetings and daily stand-ups.</li><li>Coach team members in Agile frameworks.</li><li>Facilitate internal communication and effective collaboration.</li><li>Support in gathering needed data for reporting objectives.</li><li>Work with product owners to handle backlogs and new requests.</li><li>Send sprint scope and committed tickets and features</li><li>Manage cross squads dependencies.</li><li>Resolve conflicts and remove obstacles that occur.</li><li>Help teams implement changes effectively.</li><li>Ensure deliverables are up to quality standards at the end of each sprint</li><li>Guide development teams to higher scrum maturity.</li><li>Determining and managing tasks, issues, risks, and action items.</li><li>Prepare and present status reports to stakeholders.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years as a Scrum master in complex Enterprise projects &amp; programs</li><li>Excellent knowledge of Scrum techniques and artifacts (such as the definition of done, user stories, automated testing, backlog refinement)</li><li>Experience driving projects in Microservices, Java, SQL/NoSQL, Mobile, DevOps</li><li>Lean thinking mindset, comfortable with Agile planning and estimation rituals</li><li>Jira/Confluence/Slack</li><li>Critical thinking skills</li><li>Ability to work with agility in a fast-paced environment</li><li>Insanely focused on demonstrating excellence in service delivery and problem-solving</li><li>Ability to break down complex information into understandable and actionable items</li><li>Leadership and management experience</li><li>Excellent people and project management skills</li><li>Strong communication and presentation skills</li><li>Team player</li><li>Flexible and able to thrive in a fast paced, innovative young company</li><li>Able to work under stress</li></ul>

<p><strong>Job brief</strong></p><p>A Trading Company is looking to hire a <strong> E-Commerce Specialist to</strong> inspect and inform the infrastructure and content on our company's website. To this end, the&nbsp;<strong>E-Commerce Specialist&nbsp;</strong>should remain abreast of and contribute to knowledge about products, discounts, and consumers' preferences. You should also liaise with our IT Specialists, Data Analysts, and Copywriters to ensure the accurate rollout of evidence-based updates.&nbsp;<strong>An E-Commerce,</strong> you should employ a pragmatic approach to pertinent tasks. The work of an outstanding E-Commerce Associate will ultimately lead to increases in revenue.</p><p><strong>&nbsp;Responsibilities:</strong></p><ul><li><p>Work on Shopify with ease and handle all sides of the platform</p></li><li><p>Have previous experience with Shopware</p></li><li><p>Support in creating E. commerce websites: Theme customization and curating visuals</p></li><li><p>Inspect landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.</p></li><li><p>Maintain delivery process and other operational responsibilities: order deliveries, refunds, returns, and the website’s customer service.</p></li><li><p>Assist in managing online inventory and stock</p></li><li><p>Do research and come up with suggestions and solutions</p></li><li><p>Work closely with the Graphic designing team for website visuals and media.</p></li><li><p>Perform A/B Testing.</p></li></ul><p><strong>Please don’t apply unless you meet all requirements</strong>.</p><p><strong>Requirements</strong></p><p><strong>General Requirements:</strong></p><ul><li><p>Fluent in English Language is a <strong>Must</strong>.</p></li><li><p>Shopify Expert is a <strong>MUST</strong></p></li><li><p>Have previous experience with Shopware&nbsp;</p></li><li><p>Previous experience in ERP/Navision/SAP is a Plus.</p></li><li><p>Experience in working with different departments in different countries</p></li><li><p>Commerce/Marketing/Business Admin. Graduate from a reputable university.</p></li><li><p>GUC graduates are most welcome to apply</p></li><li><p>Total years of Experience from 2 to 3 years max.</p></li><li><p>Proficient in using MS applications particularly Word &amp; Excel</p></li></ul><p><strong>Key Requirements:</strong></p><ul><li><p>Previous experience with Shopify</p></li><li><p>A good understanding of user experience</p></li><li><p>Familiarity with web design and a keen eye to detail</p></li><li><p>Good communication skills</p></li><li><p>Resourceful</p></li><li><p>Proficient in Excel</p></li></ul><p></p>

<p>We are seeking a qualified and safety-driven <strong>Mechanical Project Manager (Site)</strong> with dedicated experience in the <strong>Oil &amp; Gas</strong> sector to join our project team. You will lead the on-site installation, testing, and commissioning of comprehensive fire protection systems while serving as a champion for HSE excellence on the field with reputed oil &amp; gas firms.</p><p></p><p>The current project location is in Rasheed for a period of 8-9 months. Following project completetion, we are back in Cairo.</p><p></p><ul><li><p><strong>System Installation:</strong> Supervise installation of fire water networks, gas suppression systems, water mist deluge valves, foam stations, and fire pumps.</p></li><li><p><strong>Alarm Installation / Coordination:</strong> Collaborate with electrical teams to integrate fire alarm systems, loops, flame and gas detection systems.</p></li><li><p><strong>HSE Enforcement:</strong> Manage daily Permit-to-Work (PTW) lines, conduct Job Safety Analyses (JSAs), and lead safety toolbox talks and ensure every member of the site team is up to the level required.</p></li><li><p><strong>Technical Compliance:</strong> Review mechanical &amp; electrical shop drawings, resolve material/site clashes, and ensure alignment with project specifications.</p></li><li><p><strong>Inspections &amp; Handover:</strong> Lead site inspections with clients and authorities, ensuring full compliance with NFPA and international standards.</p></li><li><p>Prepare reporting and communicate with all end-user departments project update.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s Degree in Mechanical Engineering.</p></li><li><p><strong>Experience:</strong> Minimum of [7] years of site experience strictly and a minimum experience of 4 years within the <strong>Oil &amp; Gas Sector</strong> is a <strong>MUST</strong>.</p></li><li><p><strong>Technical Knowledge:</strong> Deep expertise in NFPA codes (specifically NFPA 13, 14, 15, 20, and 72).</p></li><li><p><strong>Certifications:</strong> Valid NEBOSH IGC or OSHA certification is highly preferred or working knowledge.</p></li><li><p><strong>Skills:</strong> Strong leadership, excellent problem-solving skills, and a strict zero-tolerance mindset for safety violations.</p></li><li><p>The <strong>work location</strong> or rotation schedule (Cairo office with site rotation in Beheira) with nearby suitable accomodation.</p></li></ul><p></p>

Job Title: Principal Forward Deployed AI Engineer (FDE) Location: Egypt Department: TP.ai<br>About the Role:We are looking for a Principal Forward Deployed Engineer (FDE) to join TP.ai. This is a senior, hands-on engineering role focused on deploying AI solutions in real-world enterprise environments. Approximately 80% of the role involves direct engineering work, including writing and debugging production code, building integrations, and solving complex deployment challenges. The Principal FDE works closely with clients and internal teams to adapt TP.ai FAB solutions through configuration, integration, and supported customization while maintaining a single-codebase delivery model. This is an individual contributor role with no direct reports and is ideal for engineers who thrive on solving difficult technical problems and leading through technical excellence.<br>Key Responsibilities:Discovery & Solutioning Conduct discovery sessions to understand business workflows and identify AI integration opportunities. Configure and customize FAB applications based on client requirements and operational constraints. Build prototypes and iterate during pilot phases while making build-versus-configure decisions. Design and validate APIs, integrations, and workflows connecting FAB services with client systems. Lead technical solutioning discussions with senior client stakeholders. Assess the feasibility, effort, and risks associated with client customization requests. Implementation & Integration Deploy AI and digital components, including APIs, models, and microservices in production environments. Build and maintain secure data pipelines, model guardrails, monitoring capabilities, LLM observability, and output quality evaluations. Adapt product configurations to ensure performance, reliability, and compliance. Implement responsible AI practices, including data residency and GDPR requirements. Take ownership of complex deployment challenges, including real-time voice and audio pipelines. Act as the technical escalation point across multiple concurrent deployments. Review code and configurations produced by other engineers. Develop reusable deployment assets, integration templates, and tooling. Adoption & Value Realization Train end users and operational teams on AI-enabled workflows. Optimize system performance to maximize business outcomes and user satisfaction. Track success metrics such as accuracy, automation, productivity uplift, and user feedback. Develop reusable playbooks and deployment templates for scalable adoption. Product Feedback & Continuous Improvement Capture insights from client deployments to identify product gaps and enhancement opportunities. Collaborate with Product Managers and Engineering teams on feature improvements. Contribute to product evolution through real-world deployment experience. Document lessons learned and best practices for future rollouts. Requirements:Education Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field. Advanced certifications in Cloud, Data Engineering, or AI Solution Delivery are preferred. Experience Minimum 7 years of hands-on experience in software, solutions, or integration engineering. Proven experience delivering complex enterprise software deployments. Strong ability to read, debug, and extend unfamiliar codebases. Hands-on production experience with Gen AI and LLM systems. Experience working across multiple cloud providers and cloud migrations. Hands-on experience with speech and real-time audio technologies. Experience implementing LLM observability and evaluation tooling. Experience building and maintaining data pipelines and working with data residency and GDPR requirements. Experience mentoring engineers through code reviews and technical guidance. Technical Skills Strong proficiency in Python, Java Script, or Node.js. Deep understanding of APIs, microservices, containers, and integration patterns. Experience with REST APIs, webhooks, message queues, and event-driven architectures. Production experience with cloud platforms, Kubernetes, Dev Ops/MLOps pipelines, CI/CD, and Infrastructure as Code. Gen AI and LLM engineering experience, including:Retrieval-Augmented Generation (RAG) Prompt Engineering Lang Graph, Lang Chain, or equivalent orchestration frameworks AI guardrails and evaluation frameworks Experience with LLM observability tools such as Langfuse or equivalent. Hands-on experience with speech-to-text technologies, noise cancellation SDKs, and audio capture troubleshooting. Experience with monitoring and observability frameworks and Git-based development workflows. Experience with modern data platforms such as Databricks and/or Snowflake is a plus. Experience in contact centers, BPO, or regulated industries is advantageous. Soft Skills:Entrepreneurial mindset and adaptability in fast-paced environments. Strong communication and stakeholder management skills. Exceptional analytical and troubleshooting abilities. Ability to deliver solutions within established product architectures. Technical leadership through hands-on problem solving and collaboration. Client-focused and proactive approach. Professionalism and empathy when supporting technical and non-technical stakeholders.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Purpose</strong></span><br><ul><li>To ensure that customer experience with Contact Center or complaints team is of a superior nature by continuously monitoring calls and providing feedback to frontline liners in order to enhance service quality.</li></ul><br><span><strong>Dimensions</strong></span><br><p>Operating Budget</p><br>Not applicable<p>Number of Staff</p><br><br><p>Capital Exp. Budget</p><br>Not applicable<p>Other</p><br><br><span><strong>Key Result Areas</strong></span><br><ul><li>To monitor calls and evaluate performance of staff with regard to the quality of their service and sales techniques.</li><li>To conduct mystery shopping to customers &amp; staff to measure their overall satisfaction with the call experience.</li><li>To assist in evaluating overall quality of calls for the center and make necessary recommendations to raise the standard.</li><li>Provide feedback and suggestions on improving service scripts to achieve quality requirements.</li><li>To track that service promises made are fulfilled from end to end &amp; check gaps in processes/ fulfillments/execution.</li><li>To assist in the capture and report of customer feedback towards continual product development and make recommendations for product / process improvements based on customer experience and feedback.</li><li>Think creatively and challenge existing procedures to facilitate ongoing change based on customer feedback.</li><li>To work closely with QCC, team leaders and Unit Manager to make recommendations for training and dispel any ambiguity.</li></ul><br><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span><br><ul><li>Operates in a Contact Center /CCU environment interfaces with Call taking staff.</li><li>Works closely with QCC, TLs and Service Management team.</li><li>Operates within standard rules and guidelines set by the bank and additional ones set by and unique to Contact Center and CCU</li></ul><br><span><strong>Problem Solving</strong></span><br><ul><li>Mostly related to call handling techniques and customer satisfaction.</li><li>Identifying the loopholes or weaknesses prevents us from consistently delivering a superior service experience and suggesting ways of overcoming these.</li><li>Includes root-cause analysis.</li><li>Also overcoming challenges of accurate performance measurement.</li></ul><br><p><span><strong>Knowledge, Skills and Experience</strong></span></p><br><br><ul><li>University Graduate (preferably with some finance / banking or math’s component).</li><li>Excellent communication skills preferably Arabic / English speaking.</li><li>Min 2 years’ experience in a service environment (at least 2 years’ experience in a call center), previous work in a role of Quality Assurance or Service Quality is an added advantage.</li><li>Proven excellent listening skills.</li><li>Analytical and conscious to detail.</li><li>Computer literate.</li><li>Positive attitude.</li><li>Full knowledge of banks products, process and system information.</li></ul><br><br> </div>

‎⁨حلول فيلينتس بالذكاء الاصطناعي تخدم أكثر من 5 وزارات حكومية في المملكة العربية السعودية والكثير من الشركات الكبيرة والناشئة في مختلف القطاعات مثل مجالات التوظيف، التعليم، تطوير الموظفين، تأهيل الطلاب، خدمة العملاء، المبيعات، وغيرها. وذلك من خلال تطوير واجهات برمجة التطبيقات مثل المحادثات التفاعلية مع الذكاء الاصطناعي، تحويل الصوت والفيديو إلى نص، .تحليل الفيديو، قراءة ومطابقة المستندات، اختبارات المهارات، ونظام مكافحة الغش. والمزيد والمزيد.. تعرف أكثر على حلول فيلينتس بالذكاء الاصطناعي من خلال موقعنا⁩<p> </p>‎<p><strong>About Velents AI</strong></p><p>Velents AI builds AI-powered products and custom solutions for enterprise and government clients across</p><p>the MENA region, including conversational AI, document intelligence, and workflow automation.</p><p><strong>About the Role</strong></p><p>We're looking for an AI Product Manager to own products and projects from idea to delivery. You'll work</p><p>closely with engineering, design, and customer success. Your work will cover both our core platforms and</p><p>custom client solutions, and you'll decide what should become a reusable feature and what should stay</p><p>project-specific.</p><p><br></p><p>● Own the roadmap and backlog for assigned AI products and features, balancing customer needs, business priorities, and technical constraints.</p><p>● Run discovery with clients and internal stakeholders to understand their problems, processes, requirements, and success criteria.</p><p>● Write clear PRDs, user stories, and acceptance criteria, and work with engineering to plan sprints, milestones, and delivery timelines.</p><p>● Manage project plans for key product initiatives and custom client implementations, including scope, timelines, dependencies, risks, and deliverables.</p><p>● Track project progress, identify blockers early, coordinate dependencies across teams, and communicate status and risks to relevant stakeholders.</p><p>● Work hands-on with LLM-based features: design and test prompts, evaluate outputs, identify failure cases, and improve quality over time.</p><p>● Define evaluation criteria and metrics for AI performance, such as accuracy, quality scores, latency, adoption, and user satisfaction.</p><p>● Scope custom client projects, estimate requirements with engineering, write proposals, and manage change requests to keep scope and delivery under control.</p><p>● Coordinate client implementations from requirements gathering through development, testing, UAT, launch, and handover.</p><p>● Work with engineering on integrations with client systems, including APIs, webhooks, data flows, and third-party platforms.</p><p>● Track product and project metrics, delivery progress, and customer feedback, and use data to prioritize improvements and future releases.</p><p>● Facilitate regular project and sprint ceremonies when needed, including planning, progress reviews, retrospectives, and stakeholder updates.</p><p>● Write release notes, product documentation, implementation plans, and client-facing materials.</p><p>● Coordinate across product, engineering, customer success, sales, and client teams to ensure smooth delivery, clear ownership, and effective handovers.</p><p><br></p><p><strong>What We're Looking For</strong></p><p><span>● </span>3-5 years of product management experience in B2B SaaS, AI, or enterprise software.</p><p><span>● </span>Hands-on experience with LLMs, prompt engineering, and AI product evaluation.</p><p><span>● </span>Technical fluency: comfortable reading API documentation and discussing integrations and data flows</p><p>with engineers.</p><p><span>● </span>Experience balancing a product roadmap with client-specific delivery work.</p><p><span>● </span>Fluent Arabic and English, written and spoken.</p><p><span>● </span>Experience working with enterprise or government stakeholders.</p><p><span>● </span>Strong writing skills for specs, proposals, and stakeholder communication.</p><p><span>● </span>Able to manage several products and projects in parallel.</p><p><br></p><p><strong>Nice to Have</strong></p><p><span>● </span>Experience with conversational AI, voice AI, or document AI/OCR.</p><p><span>● </span>Experience in the Egyptian or Gulf market.</p><p><span>● </span>Familiarity with Linear, Figma, and Microsoft 365.</p><p><span>● </span>Willingness to travel occasionally for client engagements.</p><p><strong>Why Join Us</strong></p><p><span>● </span>Real ownership of AI products used by major regional organizations.</p><p><span>● </span>Work at the frontier of Arabic-first AI.</p><p><span>● </span>A small, senior team where your decisions ship quickly.</p>