UI developer Jobs

<p>Key partners Commercial Operations Analyst; Technical Data &amp; Documentation / Marketing Communications lead; sales; product line management Role purpose The analytical engine of the commercial team. The role owns the market, competitive, and business intelligence that informs strategy, pricing, and product decisions, together with the CRM and commercial data the function runs on. It turns data into clear insight and reliable reporting, and operates the commercial intelligence AI agents day to day under the director's governance. The role is analytical rather than creative brand, content, and collateral sit elsewhere in the team so the focus is depth in data, analysis, and decision support. Scope of ownership Market, competitive, and demand intelligence and the reporting built on it. CRM data integrity, pipeline hygiene, and standard commercial reporting. Commercial and customer analysis segmentation, win/loss, profitability, and quote analytics. Day-to-day operation of the market-signal and account-intelligence agent, plus analytical support to the pricing and tender agents. Data quality across the commercial systems.</p><h3>Key responsibilities</h3><h4>Market &amp; competitive intelligence</h4><ul><li>Maintain the market, competitive, and demand intelligence that informs commercial strategy, pricing, and product decisions.</li><li>Provide market sizing, competitive positioning, and account intelligence to support major tender development.</li><li>Track competitor activity, pricing signals, and market shifts, and translate them into concise briefs the team can act on.</li></ul><h4>Business intelligence &amp; reporting</h4><ul><li>Build and maintain dashboards and standard reporting that give the wider Strategic Marketing &amp; Technology organization a clear, current picture.</li><li>Own win/loss reporting and surface the patterns behind wins and losses.</li><li>Deliver ad hoc analysis to support commercial and leadership decisions.</li></ul><h4>Data analysis, extraction and visualize to use in reporting</h4><h4>CRM &amp; commercial data management</h4><ul><li>Own CRM data integrity, pipeline hygiene, and adoption support across the commercial team.</li><li>Manage lead and opportunity data capture, routing, and tracking so the pipeline is accurate and reportable.</li><li>Maintain the commercial data foundation that feeds both reporting and the AI agents.</li></ul><h4>Commercial &amp; customer analysis</h4><ul><li>Analyze customer segments, buying behavior, and account profitability to inform targeting and prioritization.</li><li>Support pricing with quote, win-rate, discount, and cost-to-serve analysis.</li><li>Provide the analytical backbone for pipeline reviews, forecasting inputs, and sales-effectiveness measurement.</li></ul><h4>Commercial strategy &amp; sales effectiveness support</h4><ul><li>Support go-to-market planning with target-account analysis and prioritization.</li><li>Translate performance and market data into recommendations that improve win rate and quote-cycle speed.</li><li>Partner with the director on the commercial planning rhythm pipeline review and win/loss analysis.</li></ul><h4>AI tools operation &amp; data quality</h4><ul><li>Operate the market-signal and account-intelligence agent day to day, reviewing outputs for accuracy before they reach the team.</li><li>Supply clean, current data and inputs to the pricing-intelligence and tender-drafting agents.</li><li>Act as a front-line guardian of data quality, recognizing that the agents are only as trustworthy as the data behind them.</li></ul><p><strong>Desired Candidate Profile</strong></p><p> </p> <p> <strong>Commercial &amp; customer analysis</strong> </p> <p> Analyze customer segments, buying behavior, and account profitability to inform targeting and prioritization.</p> <p> Support pricing with quote, win-rate, discount, and cost-to-serve analysis.</p> <p> Provide the analytical backbone for pipeline reviews, forecasting inputs, and sales-effectiveness measurement.</p> <p> <strong>Commercial strategy &amp; sales effectiveness support</strong> </p> <p> Support go-to-market planning with target-account analysis and prioritization.</p> <p> Translate performance and market data into recommendations that improve win rate and quote-cycle speed.</p> <p> Partner with the director on the commercial planning rhythm pipeline review and win/loss analysis.</p> <p> <strong>AI tools operation &amp; data quality</strong> </p> <p> Operate the market-signal and account-intelligence agent day to day, reviewing outputs for accuracy before they reach the team.</p> <p> Supply clean, current data and inputs to the pricing-intelligence and tender-drafting agents.</p> <p> Act as a front-line guardian of data quality, recognizing that the agents are only as trustworthy as the data behind them.</p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Seaside glamour on the Egyptian Riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 suites, 30 beach suites and 6 villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, spa and fitness center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.</p> <h4>About the role</h4> <p>Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guests out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p> <h4>What will you do</h4> <p>1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.<br> 2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.<br> 3. The ability to quote and be familiar with room and rate availability for current and future dates.<br> 4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.<br> 5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.<br> 6. The ability to handle guest problems or complaints.</p> <h4>What will you bring</h4> <p>1. Written, spoken and reading proficiency in the English language.<br> 2. Hotel experience preferred.<br> 3. Knowledge of front desk tasks.<br> 4. Opera knowledge is an advantage.<br> 5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.<br> 6. The ability to understand and comply with upscale luxuries hotel operation standards.</p> <h4>What we offer:</h4> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms</li> <li>Complimentary employee meals</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><p><b>About the role</b></p><br><br><p><b>Reservations Agent | Four Seasons Resort Sharm El Sheikh</b></p><br><br><p>At <b>Four Seasons Resort Sharm El Sheikh</b>, our Reservations Agents play a vital role in creating exceptional guest experiences from the very first interaction. This position is responsible for handling reservation inquiries with professionalism and efficiency, maximizing revenue opportunities, and ensuring every guest receives personalized service that reflects the legendary hospitality standards of Four Seasons.</p><br><br><p><b>What you will do</b></p><br><br><ul><li>Handle all reservation inquiries via phone, email, travel partners, and online channels in a professional and timely manner.</li><li>Accurately process new bookings, amendments, cancellations, and special requests in the property management system.</li><li>Maximize room revenue by promoting room upgrades, resort experiences, and additional services whenever appropriate.</li><li>Ensure all guest preferences, special occasions, and important stay details are recorded and communicated to relevant departments.</li><li>Maintain a thorough knowledge of room types, rates, packages, resort facilities, and seasonal promotions.</li><li>Build strong relationships with guests, travel advisors, and business partners while delivering exceptional service aligned with Four Seasons standards.</li><li>Monitor room inventory and availability to optimize occupancy and revenue opportunities.</li><li>Follow up on guest and travel partner requests to ensure all inquiries are resolved efficiently and accurately.</li><li>Collaborate closely with Revenue Management, Front Office, Sales, and other departments to ensure a seamless guest journey.</li><li>Consistently achieve quality, productivity, and service excellence targets while contributing to the overall success of the Reservations team.</li></ul><br><br><p><b>What you bring</b></p><br><br><ul><li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Previous experience in Reservations, Front Office, Guest Services, or a similar customer-facing role within a luxury hotel environment.</li><li>Excellent verbal and written communication skills in English; additional languages are considered an advantage.</li><li>Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.</li><li>Proficiency in hotel reservation systems (preferably Opera) and Microsoft Office applications, with a commitment to delivering exceptional guest service.</li></ul><br><p> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><br><p><b>Schedule &amp; Hours:</b></p><br><br><p>• Full Time (8hrs)</p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Franco Pinto is a B2B IT solutions and reseller company serving banks, government entities, telecom operators and large corporates across the UAE, Sudan, Saudi Arabia and Egypt since 2008. We partner with leading vendors including Fortinet, HP, Dell and Microsoft. We're a small, senior team - and we're growing.</p><br><br>Job Description<br><p>We're expanding our sales team and looking for a driven, natural salesperson to own a portfolio of enterprise accounts. You'll work closely with our pre-sales and technical team, who support you on solution design and proposals, so you can focus on what matters most: building relationships, understanding client needs, and closing deals.</p><br><p>Whether you're an experienced sales professional or early in your sales career, what matters most to us is your ability to sell - your drive, your people skills, and your confidence in front of a client.</p><br><p>What you'll do:</p><br><ul><li>Build and grow a portfolio of enterprise accounts across banking, government, telecom and large corporates</li><li>Open doors, run client meetings, and understand what clients actually need</li><li>Partner with our pre-sales and technical team to shape the right solution and proposal</li><li>Present commercial offers and close deals</li><li>Manage your pipeline and keep opportunities moving</li><li>Build long-term relationships with clients and vendor partners</li></ul><br>Qualifications<br><p>Essential</p><br><ul><li>Strong sales instincts, drive and resilience</li><li>Excellent relationship-building and communication skills</li><li>Confidence managing a full sales cycle, from first meeting to signed contract</li><li>Professional written and spoken English and Arabic</li><li>Comfortable in a fast-moving, client-facing role</li></ul><p>Advantageous</p><br><ul><li>Previous experience in B2B or enterprise sales</li><li>Background or interest in IT, technology or engineering</li><li>A technical or business degree</li></ul><br>Additional Information<br><p>Competitive base salary plus commission tied to what you sell. Full onboarding and product training, supported by our technical team. Direct exposure to enterprise clients and senior decision-makers from day one. A small, senior team where your work is visible and your growth is real. Remote role, working closely with our Dubai HQ.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Franco Pinto is a B2B IT solutions and reseller company serving banks, government entities, telecom operators and large corporates across the UAE, Sudan, Saudi Arabia and Egypt since 2008. We partner with leading vendors including Fortinet, HP, Dell and Microsoft. We're a small, senior team - and we're growing.</p><br><br>Job Description<br><p>We're expanding our sales team and looking for a driven, natural salesperson to own a portfolio of enterprise accounts. You'll work closely with our pre-sales and technical team, who support you on solution design and proposals, so you can focus on what matters most: building relationships, understanding client needs, and closing deals.</p><br><p>Whether you're an experienced sales professional or early in your sales career, what matters most to us is your ability to sell - your drive, your people skills, and your confidence in front of a client.</p><br><p>What you'll do:</p><br><ul><li>Build and grow a portfolio of enterprise accounts across banking, government, telecom and large corporates</li><li>Open doors, run client meetings, and understand what clients actually need</li><li>Partner with our pre-sales and technical team to shape the right solution and proposal</li><li>Present commercial offers and close deals</li><li>Manage your pipeline and keep opportunities moving</li><li>Build long-term relationships with clients and vendor partners</li></ul><br>Qualifications<br><p>Essential</p><br><ul><li>Strong sales instincts, drive and resilience</li><li>Excellent relationship-building and communication skills</li><li>Confidence managing a full sales cycle, from first meeting to signed contract</li><li>Professional written and spoken English and Arabic</li><li>Comfortable in a fast-moving, client-facing role</li></ul><p>Advantageous</p><br><ul><li>Previous experience in B2B or enterprise sales</li><li>Background or interest in IT, technology or engineering</li><li>A technical or business degree</li></ul><br>Additional Information<br><p>Competitive base salary plus commission tied to what you sell. Full onboarding and product training, supported by our technical team. Direct exposure to enterprise clients and senior decision-makers from day one. A small, senior team where your work is visible and your growth is real. Remote role, working closely with our Dubai HQ.</p><br><br><br> </div>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education:</h2><p>At least High School Degree.</p><h2>Experience:</h2><p>At least 4 years of experience in the industry.</p><h2>Foreign Language:</h2><p>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><h2>Courses and Training:</h2><p>Prior attendance in seminars and trainings related to the job.</p><h2>Computer Literacy:</h2><p>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><h2>Skills:</h2><p>Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>

<h2 >Desired or preferred experience and technical skills:</h2><ul ><li >At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline</li><li >Self-motivated individual committed to service excellence</li><li >Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods</li><li >Ability to demonstrate empathy, excellent customer service and practical skills</li></ul><h2 >Required Skills and Experience:</h2><ul ><li >Skilled in guest/client service and confident in striving for excellence</li><li >Operational knowledge of all reception services and standard operating procedures</li><li >Must have excellent organisational skills and good attention to detail</li><li >Must be computer literate including MS office</li><li >Ability to use own initiative and takes ownership</li><li >Professional and high standard telephone etiquette</li><li >Should have an excellent and positive can do attitude and a great team player and supporter</li><li >Able to work in a busy and pressured environment providing a discreet and personalised service.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2><br></h2>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a Bachelor`s Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a Bachelor`s Degree.</li><li>Experience: At least 4 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least High School Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>

<p><br></p><p>Job Description</p><p>2.1 Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.</p><p>2.2 Compiles and distributes list of anticipated services and amenities to relevant departments.</p><p>2.3 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.</p><p>2.4 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.</p><p>2.5 Follows up with guests to ensure their requests or problems have been met to their satisfaction.</p><p>2.6 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</p><p>2.7 Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><p>2.8 Writes down any comments, requests, suggestions and complaints received from guests during the day.</p><p>2.9 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.</p><p>2.10 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.</p><p>2.11 Works in coordination with all departments and ensures the flow of necessary information.</p><p>2.12 Follows the VIP procedures and greets VIP guests and bid them farewell.</p><p>2.13 Walks agency representatives and potential guests around the facility.</p><p>2.14 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.</p><p>2.15 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.</p><p>2.16 Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail.</p><p>2.17 Responds to guest inquiry forms and all written suggestions, complaints etc.</p><p>2.18 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.</p><p>2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>2.22 Carries out all responsibilities related to the quality management systems implemented at the facilities.</p><p>2.23 Carries out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Join our dynamic hospitality team in Cairo, Egypt, as a Bellperson! We're looking for an enthusiastic and detail-oriented professional who takes pride in delivering exceptional guest experiences from the moment our visitors arrive. As a Bellperson, you'll be the welcoming face of our property, combining professionalism with genuine warmth to ensure every guest feels valued and supported throughout their stay. Your commitment to excellence and attention to our guests' needs will directly contribute to creating memorable experiences that keep guests coming back.</p> <ul> <li>Welcome all guests with a warm, professional demeanor and provide outstanding service at every interaction</li> <li>Efficiently deliver guest luggage and packages to rooms in a timely and organized manner</li> <li>Personalize guest room orientations in a friendly, engaging, and professional way that showcases property amenities</li> <li>Maintain a visible presence in the lobby and front entrance areas, offering proactive assistance to guests under the direction of Guest Services leadership</li> <li>Keep the lobby, front entrance, and common areas clean and well-maintained, with special attention to glass surfaces, main doors, and seating areas</li> <li>Accurately record and promptly deliver all guest and colleague deliveries to their correct destinations</li> <li>Support doorman duties as directed by the Guest Services Manager</li> <li>Demonstrate comprehensive knowledge of hotel standards, services, and facilities, and communicate this information clearly to guests</li> <li>Coordinate seamless arrival and departure processes for guest tours in an efficient and timely manner</li> <li>Adhere to all health, safety, and security protocols, including emergency procedures and incident reporting</li> <li>Work collaboratively with colleagues across all departments to ensure cohesive guest service delivery</li> </ul> <h4>Qualifications</h4> <ul> <li>Service-focused personality with a genuine passion for delivering exceptional customer experiences</li> <li>Proven customer service experience in a hospitality or similar fast-paced environment</li> <li>Excellent verbal and written communication skills in English</li> <li>Professional appearance and demeanor with strong interpersonal skills</li> <li>Ability to remain calm, organized, and efficient while working under pressure in a dynamic environment</li> <li>Strong teamwork and collaboration skills with the ability to work cohesively with colleagues from diverse backgrounds</li> <li>Physical capability to stand for extended periods, lift and carry items up to 50 pounds, and navigate multiple floors</li> <li>Exceptional attention to detail, particularly regarding guest belongings and security</li> <li>Reliable, punctual, and flexible with scheduling, including availability for shift work</li> <li>Problem-solving mindset with the ability to address guest needs proactively and creatively</li> <li>Basic numeracy skills for accurately recording deliveries and transactions</li> <li>Willingness to learn hotel operations, systems, and procedures through onboarding and training programs</li> <li>Resilience and adaptability in responding to changing guest needs and property requirements</li> </ul> <h4>Additional information</h4> <p>Your team and working environment:</p> <ul> <li>A passionate and inspired team that creates unique experiences for all they meet.</li> <li>We recognize and celebrate our team and individual success.</li> </ul> <p>Hotel overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt’s corporate success.</p> <p>Our commitment to diversity and inclusion:<br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p>What is in it for you:</p> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our corporate social responsibility activities</li> </ul></p><p></p>

looking for someone who is curious, creative, and brave enough to experiment. Someone who sees trends before everyone else does, throws out crazy ideas, and isn’t afraid to say, “Let’s try this.”<br>What you’ll be doing:<br>* Brainstorm and develop content ideas across different formats and platforms.* Shoot and edit short-form and long-form content.* Help build a strong personal brand across Linked In, Instagram, Tik Tok and beyond.* Stay on top of trends and turn them into original content.* Plan content shoots, organise production, and make sure ideas actually get published.* Occasionally jump in front of the camera if the content calls for it.* Help create content around entrepreneurship, business, marketing, leadership, travel, lifestyle and the behind-the-scenes of building companies.<br>You’re probably a great fit if you:<br>* Speak both Arabic and English fluently.* Have excellent videography and editing skills.* Can tell a story, not just make pretty edits.* Love social media and understand what makes people stop scrolling.* Are proactive; you bring ideas instead of waiting for instructions.* Aren’t afraid to challenge ideas and think differently.* Can move fast without sacrificing quality.* Are organised, reliable, and genuinely excited about creating.<br>Bonus points if you:<br>* Love business, startups, marketing or personal branding.* Know your way around Cap Cut, Premiere Pro, Final Cut, or DaVinci Resolve.* Can photograph as well as film.* Understand analytics and how to improve content over time.<br>This is a full-time role based in Cairo.<br>If you’re looking for a job where you’ll help build something meaningful, experiment with bold ideas, and create content that reaches millions – not just another content calendar – I’d love to hear from you.<br>Send me:<br>* Your portfolio or social links. Info@ubdegypt.com* Three creators whose content you admire.* One content idea you’d have me film on day one

About bosta:<br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About The Role : <br>We are looking for a Logistics Operations Senior Coordinator with good knowledge of returned shipments and reverse logistics.<br><br>The role involves supervising daily warehouse and logistics activities, with a focus on handling returns, basic quality checks, routing, and meeting customer SLAs, while supporting smooth and efficient operations.<br><br>Job Code : <br>New 2026OPER-242<br><br>Job Responsibilities : <br><br>Core Responsibilities Will Include Help to solve logistics and supply chain challenges through data analysis, innovation and process optimizationreate and cultivate a safe working environment by identifying safety opportunities across your work area Manage and train our Associates to help deliver the best service for our customers Ensure that customer orders are fulfilled in line withquality and safety guidelines Continuously provide critical shift related information to front line management and operators<br><br><br><br><br>Job Qualifications :<br><br>Experience managing teams Experience with planning, performance metrics, and process improvement Preferred Qualifications Experience in logistics Experience with data analysis<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Position Summary<br><br>The WFM Real-Time Analyst is responsible for monitoring contact center performance throughout the day and ensuring staffing levels support business needs. This role works closely with Operations to manage real-time performance, identify staffing gaps, and recommend actions to achieve service level targets and improve productivity<br>Key Responsibilities<br>Monitor real-time contact center performance and key operational metrics. Compare forecasted workload with actual results and identify performance gaps. Provide real-time reports and updates to Operations Management. Recommend staffing adjustments to maintain service levels and productivity. Manage intraday activities, including break schedules and staffing movements between Front Office and Back Office. Monitor service levels and take appropriate actions to minimize performance risks. Support Operations Supervisors with data-driven recommendations. Work closely with other departments to improve operational performance. Identify opportunities to improve workforce management processes. Ensure compliance with Teleperformance policies, data protection, information security, and health & safety requirements. Report any policy or security violations to management.<br>Qualifications<br>Education<br>Bachelor's degree is preferred.<br>Experience<br>2–3 years of experience in Workforce Management, Contact Center Operations, or a similar role. Experience in a customer service or contact center environment is preferred.<br><br>Language<br>English proficiency at B2 level or higher.<br>Technical Skills<br>Good knowledge of Microsoft Excel, Word, Outlook, and Power Point. Experience with Workforce Management tools is an advantage. Knowledge of SQL or Business Intelligence (BI) tools is a plus.<br><br>Skills & Competencies<br>Strong analytical and problem-solving skills. Good communication and teamwork. Ability to work in a fast-paced environment. Strong organizational and time management skills. Attention to detail and accuracy. Ability to make decisions based on real-time data. Proactive and results-oriented mindset.<br><br>Success Measures<br>Performance in this role will be measured by:<br>Achievement of service level targets. Accuracy and timeliness of reporting. Effective real-time staffing management. Productivity improvements. Collaboration with Operations and other stakeholders.

About EFS<br>Established in 2001, EFS Group is a global leader in integrated facilities management services with 75 service lines under 15 business verticals, and operations across 23 international markets. Creating sustainable value for clients and communities, the group delivers disruptive solutions that cater to some of the industry’s most complex needs, spanning sectors including infrastructure and security as well as hospitality and leisure. Home to 25,000 employees from different cultural and professional backgrounds across 30-plus offices, EFS prioritizes embracing and empowering its workforce.<br>EFS is an ISO-certified, award-winning, and credible choice among multinational companies, and government agencies as well as maintaining its reputation and trust working with 500 fortune companies.<br>EFS Group is a people-first organization that prioritizes employee well-being and fosters a diverse, inclusive work environment for career advancement through tailored learning and development programs. With a focus on client retention, innovation, and digital transformation, EFS Group is a trusted and agile facilities management services provider, offering a comprehensive portfolio of solutions, including technical operations, maintenance, soft services, and sustainability initiatives. Our commitment to excellence, compliance, and delivering maximum value to clients and stakeholders sets us apart in the global facilities management industry.<br>Preferred Candidate: Female<br>Key Responsibilities<br>Greet and assist visitors in a professional and friendly manner Answer and direct phone calls promptly and courteously Maintain a tidy and organized reception area Support administrative and office coordination tasks Provide excellent customer service and handle client interactions effectively Act as first point of contact for visitors Requirements<br>Fresh graduate is preferred. Bachelor's degree. Very good command of English (spoken and written) Excellent communication and interpersonal skills Well groomed and professional appearance Strong customer service orientation with a polite and helpful attitude Friendly, energetic, and confident personality Previous experience in customer service or front desk roles is a plus

Company Description Bascota is a farm-to-table concept that focuses on fresh, locally sourced ingredients and thoughtfully crafted food and beverage experiences. The company is committed to transparent sourcing, sustainable practices, and high-quality service. Bascota aims to provide guests with wholesome meals that highlight seasonal produce and authentic flavors. Team members join a culture that values collaboration, integrity, and continuous improvement in every aspect of operations.<br>Role Description The Food and Beverage Operations Manager is a full-time, on-site role based in Cairo. This position oversees daily food and beverage operations, including coordinating front-of-house and back-of-house activities to ensure smooth service and consistent product quality. Responsibilities include managing staff schedules, supervising service standards, monitoring inventory and procurement, and enforcing food safety and hygiene regulations. The manager will analyze sales and customer feedback, implement improvements to enhance guest satisfaction, and support menu execution in alignment with the farm-to-table concept. The role also involves training and coaching team members, controlling operational costs, and collaborating with leadership on strategic initiatives and promotions.<br>Qualifications<br> Candidates should possess strong Operations Management skills, including workflow coordination and cost control. Candidates should possess Food Service and Food & Beverage knowledge, with a solid understanding of menu execution and food safety standards. Candidates should possess Customer Service and Customer Satisfaction skills, with the ability to handle feedback and maintain high service quality. Candidates should possess team leadership, staff training, and performance management capabilities. Relevant experience in restaurant, hotel, or hospitality food and beverage operations is highly beneficial. Strong organizational skills, attention to detail, and the ability to work in a fast-paced, on-site environment in Cairo. Ability to collaborate across departments and communicate clearly with diverse teams and guests. Formal education in hospitality management, business, or a related field is an advantage but equivalent experience is also valued.

Company Description ABC (Advanced Behavioral Clinic) is a specialized healthcare provider focused on behavioral and mental health services. The clinic offers personalized, evidence-based care to individuals and families in a supportive environment. ABC prioritizes collaboration among clinicians, administrative staff, and clients to ensure smooth operations and high-quality service delivery. Team members are encouraged to contribute to process improvements and client experience. The clinic is committed to ethical practice, confidentiality, and professional development. Role Description The Clinic Admin and Accountant is a full-time, on-site role based in Heliopolis. This role manages front-desk operations, including greeting clients, scheduling appointments, handling phone and email inquiries, and maintaining patient records. The position also oversees billing and invoicing, tracks payments, reconciles accounts, and prepares basic financial reports. Day-to-day responsibilities include coordinating with clinicians on schedules, ensuring accurate documentation, supporting insurance and payment processes, and maintaining compliance with clinic policies and relevant regulations. The role requires close attention to detail, organized record-keeping, and professional communication with clients, providers, and external partners. Qualifications Strong administrative skills, including appointment scheduling, record management, and office organization. Basic to intermediate accounting skills, such as invoicing, payment tracking, account reconciliation, and financial reporting. Proficiency with clinic management software, spreadsheets, and common office tools (e.g., MS Office or Google Workspace). Effective written and verbal communication skills, with a professional and empathetic approach to client interaction. High level of accuracy, attention to detail, and confidentiality in handling financial and patient information. Ability to manage multiple tasks, prioritize workload, and work independently while collaborating with the clinical team. Previous experience in a clinic, healthcare, or accounting/administrative role is preferred. Diploma or bachelor’s degree in business, accounting, administration, or a related field is an advantage.

Manage efficiently the portfolio of customers designated, acquire new to bank customers, enroll, and upgrade existing customers along with cross selling all exclusive products to the customer to achieve her/his set target and meet annual approved plan. Review reports which indicate the level of services & rate of complaints, then ensure that any customer complaint is solved, as well as striving for achieving the best-in-class service through professional customer handling. Track wealth customers’ outflows and inflows daily and contact customers to seek information behind unexpected behaviors. Ensure that a consistent high level of customer service is maintained by effectively dealing with AAIB wealth customers’ queries and complaints. Ensure that the work area is maintained in a good condition and that product literature is available and prominently displayed Maximize and optimize the wealth customer’s profitability through cross selling and offering new products. Retain wealth customers and maintain their balances along with increasing them. Responds positively and diligently to colleagues and communicate effectively with branch staff and support his units to ensure customers’ requests are processed timely and efficiently. Ensure that the required awareness about the proposition is provided to branch heads and all front liners in order to create quality referrals. Attend meetings with segment management to address wealth customers needed services and products. Prepare a daily sales report including all sales activities and call reports to share it with the Cluster Head. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics.<br>Qualifications & Experience:Bachelor’s degree in commerce, Business Administration, Accounting or its equivalent. Minimum 3 – 8 years of relevant experience in a sales/financial position Strong academic record or a track record of strong achievements CISI Certification is a must.<br>Skills:Excellent command of English & Arabic Languages Strong interpersonal, communication & networking skills Customer service oriented Can work under pressure and meet monthly targets