UI developer Jobs - Cairo Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p> </div> <div> Job Description <p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p> <p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p> <p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>* Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p> <p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p> <p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>* Work in coordination with all departments and ensure the flow of necessary information.</p> <p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>* Walk agency representatives and potential guests around the facility.</p> <p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p> <p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p> <p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>* Support hotel sales. Is authorised to sell charged services.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p> <p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>* Take part in training programmes and departmental internal communication meetings.</p> <p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p> <p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> </div> <div> Qualifications <p>* Education: At least a high school diploma.</p> <p>* Experience: At least 2 years of experience in the industry.</p> <p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p> <p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p> </div> <div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY </b>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 18 month program in cooperation with Cornell University.</p><p>CORE WORK ACTIVITIES Managing Discipline Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers. Supporting Property Operations Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing and Monitoring Activities that Affect the Customer and Guest Experience Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Supporting Profitability Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Supporting Safety Standards and Work Procedures Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary. Leadership Development Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning. Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses. Education for Employment (EFE) The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry. This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs. General Training Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 3 weeks in each discipline. The six disciplines are: Rooms Operations Food &amp; Beverage Sales &amp; Marketing (BMSC) Human Resources Safety &amp; Security (Loss Prevention) Finance The Specialization Course Occurs in the last six months of the program and will focus on one discipline of the participant s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline. The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success. Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe developing vital skill and be part of shaping your country s economic future. Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 18 month program in cooperation with Cornell University.</p><p>CORE WORK ACTIVITIES Managing Discipline Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers. Supporting Property Operations Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing and Monitoring Activities that Affect the Customer and Guest Experience Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Supporting Profitability Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Supporting Safety Standards and Work Procedures Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary. Leadership Development Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning. Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses. Education for Employment (EFE) The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry. This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs. General Training Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 3 weeks in each discipline. The six disciplines are: Rooms Operations Food &amp; Beverage Sales &amp; Marketing (BMSC) Human Resources Safety &amp; Security (Loss Prevention) Finance The Specialization Course Occurs in the last six months of the program and will focus on one discipline of the participant s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline. The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success. Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe developing vital skill and be part of shaping your country s economic future. Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p><p></p></section>

About The Job<br><br>You’re looking for fulfillment, we’re looking for You!<br><br>As an E-Commerce Manager, you will oversee and drive the online sales strategy for Danone Egypt by managing e-commerce platforms, optimizing user experience, and increasing online revenue.<br><br>About The Job<br><br>As an E-Commerce Manager, you will be doing the following activities<br><br>Strategy Development and Execution Develop and implement comprehensive e-commerce strategies to drive online sales growth. Analyze market trends and competitor activities to identify opportunities for improvement and innovation. Collaborate with marketing, sales, and product teams to align e-commerce initiatives with overall business objectives. Website Management Oversee the day-to-day operations of the e-commerce website, ensuring optimal performance and user experience. Manage website content, including product listings, descriptions, images, and promotions. Coordinate with IT and web development teams to implement new features and resolve technical issues. Digital Marketing Plan and execute digital marketing campaigns, including SEO, SEM, email marketing, social media, and affiliate marketing. Monitor and analyze campaign performance, making data-driven decisions to optimize ROI. Utilize analytics tools to track website traffic, conversion rates, and customer behavior. Customer Experience Enhance the online shopping experience by implementing user-friendly features and functionalities. Address customer inquiries and complaints promptly, ensuring high levels of customer satisfaction. Develop and maintain customer loyalty programs and retention strategies. Sales and Revenue Management Set and achieve sales targets and KPIs for the e-commerce platform. Monitor inventory levels and coordinate with supply chain teams to ensure product availability. Analyze sales data to identify trends and opportunities for growth. Team Leadership Lead and mentor the e-commerce team, fostering a collaborative and results-driven environment. Lead the customers and drive the business goals and agenda comprehensively. <br>About You<br><br>To be able to achieve the above and be successful in this role we believe you need to have<br><br>+5 years of experience in the online business Strategic thinking and planning Bachelor's degree in business or any related major Stakeholders' management, influence & communication Presentation & Analytical skills Agility to market dynamics Fluent English and Arabic writing and speaking <br><br>About Us<br><br>Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power of people have to impact the world through daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies. What we offer? We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energizes you. Don't hesitate to get back to us for any inquiries

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>UNDP’s decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration.&nbsp;</p><br> <p>As a strategic partner, UNDP Egypt plays a central role in accelerating progress toward the SDGs, with three pillars of support: Inclusive Growth and Digital Transformation; Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global expertise and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.</p><br> <p>To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially viable business model that is more effectively and efficiently able to deliver on evolving national priorities.&nbsp;</p><br> <p>It is guided by four core principles:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Retaining key capacities while investing in new expertise</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strengthening and integrating quality assurance and programme finance</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Standardization and optimization across the teams / functions</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Financial sustainability of core structure - with flexibility for expansion / contraction</p><br> <p>The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology and AI continues to increase in all office operations, projects, and programme deliveries.&nbsp;</p><br> <p>The team drives <b>UNDP’s digital transformation efforts</b> in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.&nbsp;</p><br> <p>Under&nbsp;the&nbsp;guidance&nbsp;and&nbsp;direct&nbsp;supervision&nbsp;of&nbsp;the&nbsp;Procurement and ICT Analyst (NOB), the ICT &amp; Procurement Associate provides ICT services, while implementing procurement processes in the management of ICT good, systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT &amp; Procurement Associate may supervise and/or lead the support staff if/when delegated by supervisor.</p><br> <p>The ICT Associate promotes a client-oriented approach particularly in the service of UN Common system partners and agencies.&nbsp; The&nbsp;ICT&nbsp;Associate works&nbsp;in close collaboration with Programme, Operations and projects teams in the&nbsp;CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT/Procurement related issues.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1.)&nbsp;Ensure implementation of ICT strategies and introduction/implementation of new technologies:</b></p><br> <ul> <li>Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.</li> <li>Participate in development and implementation of Standard Operating Procedures in ICT services.&nbsp;</li> <li>Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.</li> <li>Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.&nbsp;</li> <li>Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.&nbsp;</li> <li>Provide support for the use of ERP functionality for improved business results and improved client services.</li> <li>Provide ICT support for key events.&nbsp;</li> </ul> <p><b>2.) Ensure effective functioning of the CO hardware and software packages and efficient management support of shared ICT infrastructure and common services:</b></p><br> <ul> <li>Monitor shared network environments and cloud-based resources daily to ensure stable connectivity for all resident UN Agencies.</li> <li>Deploy countermeasures and cybersecurity protocols to protect the data resources of the CO and partner agencies from malicious attacks. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.</li> <li>Maintain an up-to-date inventory of shared ICT assets, managing their lifecycle from procurement to sustainable disposal/recycling.</li> <li>Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.</li> <li>Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.</li> <li>Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.</li> </ul> <p><b>3.) Manage ICT contracts and vendor performance for integrated service delivery:</b></p><br> <ul> <li>Oversee technical performance against Key Performance Indicators (KPIs) for ICT-related Long-Term Agreements (LTAs) used by the CO and UN partners.</li> <li>Respond to complex technical issues and service interruptions by serving as the primary liaison between the UN and technology service providers.</li> <li>Ensure full compliance with software licensing, hardware warranties, and service-level agreements (SLAs) throughout the contract lifecycle.</li> </ul> <p><b>4.) Ensure strategic sourcing and procurement of ICT goods and services for the CO and UN Agencies:</b></p><br> <ul> <li>Organize end-to-end procurement processes (RFQ, ITB, RFP) for hardware, software, and technical services such as cloud hosting and cybersecurity for the CO and UN partners.</li> <li>Draft technical specifications and Terms of Reference (TOR) that harmonize requirements across agencies to facilitate joint procurement and leverage economies of scale.</li> <li>Conduct market research to identify innovative "Green ICT" providers and maintain a specialized vendor roster accessible to the UN Country Team (UNCT).</li> <li>Support technical evaluation committees to ensure technology bids comply with UNDP rules and inter-agency interoperability standards&nbsp;<br> &nbsp;</li> </ul> <p><b>5) Support digital transformation, AI enablement, and knowledge management:</b></p><br> <ul> <li>Identify opportunities to digitalize and automate business processes.</li> <li>Provide technical support for ERP systems (e.g., Quantum) to enable data-driven decision-making.</li> <li>Contribute to the development and use of AI tools and digital solutions to enhance efficiency.</li> <li>Promote the use of data analytics for performance monitoring and reporting.</li> <li>Support knowledge sharing, documentation of best practices, and capacity-building activities.</li> <li>Participate in the organization of training for the CO staff on ICT/Procurement issues</li> <li>Contribute to knowledge networks and communities of practice.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization</p><br> <p>Supervisory/Managerial Responsibilities: The ICT &amp; Procurement Associate may supervise and/or lead the support staff if/when delegated by supervisor.</p><br> <p><b>Competencies</b></p><br> <i><b>Core&nbsp;</b></i> <br> <p><b>Achieve Results</b></p><br> <p>LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in&nbsp;</p><br> <p>doing work</p><br> <br> <p><b>Think Innovatively</b></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><b>Learn Continuously</b></p><br> <p>LEVEL 2: Go outside comfort zone, learn from others and support their learning</p><br> <br> <p><b>Adapt with Agility&nbsp;</b></p><br> <p>LEVEL 2: Adapt processes/approaches to new situations, involve others in change&nbsp;</p><br> <p>process</p><br> <br> <b>Act with Determination&nbsp;</b> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><b>Engage and Partner</b></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><b>Enable Diversity and Inclusion</b></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making&nbsp; <br> <p><b>Cross-Functional &amp; Technical competencies&nbsp;</b></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <b>Business Management</b> Results-based Management Ability to manage programmes and projects with a focus on improved performance and demonstrable results. <br> <b>Business Management</b> Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide&nbsp;inputs to the development of customer service strategy, look&nbsp;for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns. <br> <b>Business Management</b> Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of &nbsp;discovering useful information, informing conclusions, and supporting decision-making. <br> <b>Business Management</b> Digital Awareness and Literacy Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed. <br> <b>Information Management and Technology</b> <p>IT Customer&nbsp;</p><br> <p>Support</p><br> Ability&nbsp;to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is&nbsp;desirable. <br> <b>Information Management and Technology</b> Network, Communication, and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. <br> <b>Information Management and Technology</b> User Experience and Business Analyst Capacity to translate efficiently user needs into IT requirements around human-centered design. <br> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Secondary education is required with formal training in IT systems, business software and/or web-based applications.&nbsp;</li> <li>A university degree (Bachelor’s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.</li> <li>CIPS level 2&nbsp;is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.&nbsp;</li> <li>Certifications in&nbsp;CCNA,&nbsp;MSCA, MSCE,&nbsp;and/or MCP are&nbsp;an asset&nbsp;</li> </ul> <p><b>Experience:</b></p><br> <ul> <li>Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working&nbsp;experience&nbsp;in&nbsp;network&nbsp;administration and operations, web design, providing technical support for&nbsp;hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying&nbsp;knowledge&nbsp;of&nbsp;database applications, web-based management systems and cloud infrastructure solutions.</li> <li>Previous experience providing ICT services, ICT procurement support, or shared services within the UN system or international organizations is desired.</li> <li>Hands‑on experience with ERP systems (e.g. Quantum, Oracle, SAP) and other web‑based ICT or procurement management platforms is desired.</li> <li>Experience supporting ICT infrastructure, networks, cloud/shared environments, cybersecurity monitoring, and ICT asset lifecycle management is desired.</li> <li>Experience supporting RFQ/ITB/RFP processes, drafting technical specifications or TORs, vendor coordination, and support to technical evaluation committees is desired.</li> <li>Possession of valid <b>CIPS Level 2 </b>certification is desired.</li> <li>Possession of valid <b>Cisco (e.g. CCNA) or equivalent ICT&nbsp;</b>certification is desired.</li> </ul> <p><b>Language Requirements:</b></p><br> <ul> <li>Fluency in English and Arabic is required.</li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

ABOUT THR ROLE:We are seeking a Digital Monetization & Ad Ops Manager to be responsible for the end-to-end operational execution and of monetization across all digital channels, including web display and video, mobile apps, CTV/OTT, programmatic partners, and social platforms. The role ensures that all inventory is correctly set up, monetized efficiently, compliant with platform and policy requirements, and continuously optimized to maximize yield and revenue stability. This position focuses on day-to-day delivery, performance monitoring, issue resolution, and reporting, translating monetization strategy into consistent operational results. Success in the role will be measured through clearly defined quarterly KPIs covering revenue performance, fill rate, yield improvement, monetization uptime, and reporting accuracy.<br>The following job description details the skills and competencies required for this level.<br>SKILLS AND REQUIREMENTS4+ years in ad ops, programmatic advertising, or digital monetization (agency, ad-tech, or publisher side). Strong knowledge of GAM, SSPs, DSPs (DV360, The Trade Desk). Familiar with paid media platforms: Google Ads, Meta Ads, Tik Tok Ads, You Tube Ads. Experience managing ad-tech partners (Teads, Magnite, Pub Matic, Spring Serve, etc.). Strong analytical and reporting skills (Google Analytics, Looker, Data Studio). Background in CTV/FAST advertising models is a strong plus. Strong problem-solving and analytical mindset and High attention to detail Excellent communication skills with the Ability to work under pressure in a fast-paced environment Proactive and ownership-driven attitude with Strong time management and prioritization skills Commercial mindset: ability to translate ad ops into revenue opportunities for sales.<br>KEY RESPONSIBILITIES:1. Display & Video (Web) Manage and hands on GAM trafficking and line item setup to ensure accurate and timely campaign implementation. Support and hands on Prebid setup and troubleshoot related issues to maintain optimal header bidding performance. Apply and optimize floor prices by geo, device, and format to maximize revenue opportunities. Conduct creative QA and ensure compliance with internal policies and industry standards. Perform daily pacing and delivery checks and adjust campaigns as needed to meet performance goals.2. App (i OS / Android) Validate SDK integrations in collaboration with the tech team to ensure proper ad delivery. Map ad units according to placements to ensure correct implementation and tracking. Maintain mediation waterfall hygiene to optimize demand competition and yield. Monitor latency and timeout settings to improve performance and user experience. Conduct regular app monetization stability checks to ensure consistent revenue performance.3. CTV / OTT / FASTConfigure and manage ad pods to ensure proper ad sequencing and delivery. Validate and monitor SSAI integrations to maintain seamless ad insertion. Support deal setup, including PMPs and Programmatic Guaranteed campaigns. Monitor delivery, pacing, and fill rates to ensure campaign effectiveness. Perform quality control checks to maintain strong CTV monetization performance.4. Programmatic Partners (SSPs, DSP Tags) Execute partner onboarding processes to enable smooth integrations. Monitor and hands on daily performance and yield across partners to optimize revenue. Block MFA and low-quality demand sources to protect inventory quality. Enforce floor price compliance across all programmatic partners. Prepare and share partner performance reports with relevant stakeholders.5. Social Media Monetization Enable and manage monetization across all social media platforms and accounts. Ensure policy compliance and verify monetization eligibility requirements. Optimize yield across formats and geographies to maximize revenue. Track revenue and reconcile payouts to ensure accuracy. Prepare social monetization reports and escalate issues when necessary.6. Revenue & KPIs and Success Metrics:Maintain monthly revenue variance within ±5% of forecasted targets Monitor revenue trends and proactively address fluctuations Collaborate with commercial teams to stabilize and grow revenue performance<br>What We Offer The chance to define the digital monetization roadmap for Lovin & Smashi. Hands-on exposure to CTV & FAST monetization, one of the fastest-growing areas in media. A cross-functional role bridging tech, content, and commercial. Growth opportunities within a leading regional media company.<br>Augustus Overview Augustus is a Middle Eastern digital media holding company based in Dubai, Cairo and Riyadh and has been designed to adapt and evolve to this perpetually changing media environment. We apply our expertise to building media brands, each centered on an audience first mindset, such as promoting the ideals of a positive lifestyle or an aspirational business mentality. Our brands have originated from new media platforms and power our entire ecosystem of services, especially creating brand communications that resonate with our audiences across digital and the real world. Our content is loved and seen by millions, natively across visual, audio and text platforms. <br>Lovin’ Lovin’ is a local news and lifestyle brand. Lovin’ captures the best of the world around us: what we see, do, think, eat and drink. Lovin’ presents a positive view of our city, town, country or community. Lovin’s mantra is simple: Lovin’ Your Life. <br>Smashi Smashi is a business news network streaming live from the heart of the Arab world, covering the most innovative products, services and technologies changing our lives. Smashi is a mindset, it’s for the driven, the dreamers and the doers. <br>ODEUM ODEUM is our in-house content studio, powered by data and insights, designed to produce new media formats, in real time for clients that live across our brand channels. We connect brands with communities and culture.

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>The Product Lead is accountable for driving the end-to-end delivery of complex digital products, ensuring they meet business requirements, quality standards, and timelines. This role coordinates across cross-functional teams, resolves delivery challenges, and ensures smooth execution within agile frameworks.</p> <p>Alongside managing high-complexity products, the Product Lead will mentor and support less experienced Product Owners, sharing best practices in backlog management, sprint planning, and stakeholder communication. The role emphasizes operational excellence, collaboration, and continuous improvement to deliver impactful products efficiently.</p> <h4>What you’ll do</h4> <ul> <li>Product lead is purely a leadership role which involves directing the offshore product owners responsible for a specific product.</li> <li>Perform regular control checks on work performed by less experienced Product Owners in one or more projects.</li> <li>Proactively share all best practices related to process, requirements, and more.</li> <li>Work very closely with software engineering management team for new proposals, initiatives, etc.</li> <li>Product lead presence is a must in onboarding new local markets or for any new project kick-off phase.</li> <li>Foster an environment of creative thinking, positive criticism, open communication, risk taking, and recognize employees for appropriate behavior.</li> <li>Collaborate with business stakeholders and senior leadership team to identify strategic and innovative uses of technology to drive business growth, profitability, and efficiencies.</li> <li>Ability to onboard new streams of work, squads, or business areas and to support the digital transformation of any project type.</li> </ul> <h4>Who you are</h4> <ul> <li>Educated in computer science, engineering, or an equivalent combination of education and experience.</li> <li>Minimum of 6+ years of relevant professional experience.</li> <li>Fluency in English (C1) is a must.</li> <li>Previous experience as a Product Owner is essential.</li> <li>Good understanding of software development principles and practices.</li> <li>Strong research, analytical, and communication skills.</li> <li>Digital product mindset with the ability to navigate complex delivery environments.</li> <li>Passion for user-centred design and product development.</li> <li>Ability to mentor colleagues and work effectively with cross-functional stakeholders.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead high-impact digital products and transformation initiatives.</li> <li>Exposure to senior business stakeholders and engineering leadership teams.</li> <li>Opportunity to shape product delivery practices and influence strategic technology decisions.</li> <li>Experience leading geographically distributed product teams and supporting organisational growth.</li> <li>Involvement in onboarding new markets, projects, and business capabilities.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced product leadership and strategic delivery management.</li> <li>Cross-functional stakeholder management at senior leadership level.</li> <li>Agile governance, product operating models, and delivery optimisation.</li> <li>Coaching and mentoring techniques for Product Owners and digital teams.</li> <li>Digital transformation planning and execution across complex environments.</li> <li>Technology strategy alignment with business objectives.</li> </ul> <h4>VOIS Equal Opportunity Employer Commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Microsoft 365 Copilot &amp; AI Productivity Lead is responsible for the end-to-end planning, readiness, deployment, and value realization of Microsoft 365 Copilot across enterprise environments.<br> You will take ownership of orchestrating Microsoft 365 Copilot implementations by bringing together collaboration, data governance, security, identity, automation, and adoption capabilities to deliver secure, governed, and business-driven AI productivity solutions.<br> This is a senior hands-on consulting and leadership role focused on delivery: translating business objectives into enterprise-ready Microsoft 365 Copilot solutions, owning the deployment lifecycle, coordinating cross-functional delivery teams, and ensuring Copilot deployments are secure, compliant, extensible, and deliver measurable business value.<br> Responsibilities: Copilot Strategy &amp; Solution Leadership Own the Microsoft 365 Copilot proposition, delivery methodology, and solution approach across enterprise and public sector engagements.<br> Lead client engagements by presenting Microsoft 365 Copilot as a comprehensive AI productivity transformation programme rather than a standalone technology deployment.<br> Orchestrate cross-functional delivery teams, integrating Collaboration &amp; Content, Data Security &amp; Compliance, Endpoint &amp; Identity, and Power Platform consultants into a unified Copilot implementation.<br> Copilot Readiness &amp; Data Foundation Conduct Microsoft 365 Copilot readiness assessments covering licensing, data governance, permissions, security, network readiness, and business use cases.<br> Assess enterprise content hygiene, oversharing risks, and information architecture while driving remediation activities through specialist consultants.<br> Define remediation plans that prepare Microsoft 365 environments for secure and effective Copilot deployment.<br> Copilot Deployment &amp; Extensibility Lead the provisioning and deployment of Microsoft 365 Copilot across enterprise environments.<br> Configure Copilot grounding across SharePoint Online, Microsoft Teams, OneDrive, and Microsoft 365 content repositories.<br> Design Copilot extensibility solutions and collaborate with the Power Platform team to implement Microsoft Copilot Studio agents supporting high-value business scenarios.<br> Guide solution architecture for priority AI use cases that improve employee productivity and business outcomes.<br> Security, Governance &amp; Compliance Ensure Microsoft 365 Copilot deployments comply with enterprise identity, Conditional Access, information protection, and data governance controls.<br> Partner with Data Security &amp; Compliance and Endpoint &amp; Identity consultants to ensure Microsoft Purview, Microsoft Entra ID, and Microsoft Intune guardrails are fully implemented.<br> Ensure Copilot deployments comply with organizational AI governance frameworks, regulatory requirements, and Responsible AI principles.<br> Value Realization &amp; Stakeholder Engagement Develop Microsoft 365 Copilot use-case catalogues aligned with business priorities and measurable productivity outcomes.<br> Define value realization frameworks, success metrics, and executive reporting for Copilot programmes.<br> Partner with Adoption &amp; Change Management consultants to drive user adoption, change management, and business value realization.<br> Provide executive-level guidance and act as the primary advisor on Microsoft 365 Copilot strategy, governance, and AI productivity transformation.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Hands-on experience with Microsoft 365 Copilot readiness assessments, deployment, grounding, extensibility, and enterprise adoption.<br> Strong understanding of Microsoft 365 Copilot architecture, Microsoft Copilot Studio, and AI-powered productivity solutions.<br> Broad expertise across Microsoft 365 Collaboration, Microsoft Purview, Microsoft Entra ID, Microsoft Intune, SharePoint Online, Microsoft Teams, and OneDrive.<br> Strong understanding of Microsoft 365 licensing, content governance, identity, security, and information architecture.<br> Experience implementing Microsoft Purview governance, identity protection, Conditional Access, and enterprise security controls supporting Microsoft 365 Copilot.<br> Strong understanding of Responsible AI principles, AI governance, data protection, and regulatory compliance.<br> Strong requirements gathering, executive stakeholder management, solution architecture, programme leadership, and workshop facilitation skills.<br> Ability to translate business objectives into scalable Microsoft 365 Copilot and AI productivity solutions.<br> Experience developing Microsoft 365 Copilot use-case catalogues, value realization frameworks, adoption strategies, and executive reporting.<br> Experience leading cross-functional Microsoft 365 transformation programes and coordinating multidisciplinary delivery teams.<br> Produce executive presentations, solution designs, deployment documentation, governance frameworks, implementation guides, operational runbooks, and knowledge transfer artefacts.<br> 8+ years of hands-on experience delivering Microsoft 365 solutions, including collaboration, security, governance, and enterprise transformation, with demonstrated experience leading complex multi-workstream Microsoft 365 Copilot deployments.<br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field (or equivalent practical experience).<br> Certifications (Preferred) - Microsoft 365 Certified Administrator Expert (MS-102), Microsoft Certified: Information Protection Administrator Associate (SC-400) , Microsoft Certified: Identity and Access Administrator Associate (SC-300), Microsoft 365 Copilot and AI-related Microsoft certifications are highly desirable.<br> Must be fluent in English.<br> Working proficiency in Arabic is highly desirable.<br> Location: MENA region, with flexibility to support client engagements across Saudi Arabia, UAE, Kuwait, Bahrain, Jordan, Iraq, Egypt, and Sudan.<br> Engagement : Full-time, with ownership of Microsoft 365 Copilot readiness, deployment, governance, adoption, and AI productivity transformation across enterprise and public sector clients.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Manager<br><b>Job Description &amp; Summary</b><br>At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.<br>A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.<br><b>Drive Transformation. Deliver Impact. Build Your Career.</b> <br>Are you passionate about solving complex business challenges and helping organizations transform the way they operate? <br>We're looking for talented Business Analysts and Consultants to join our growing Business Analysis practice. In this role, you'll work alongside experienced professionals to deliver innovative solutions, support business transformation initiatives, and create measurable value for clients and stakeholders. <br>If you enjoy collaborating with stakeholders, analyzing business needs, and turning ideas into practical outcomes, we'd love to hear from you. <br><b>What You'll Do</b> <br>As part of our team, you will: <br><ul><li>Partner with stakeholders to understand business challenges and identify opportunities for improvement.</li></ul><br><ul><li>Gather, analyze, and document business and functional requirements.</li></ul><br><ul><li>Facilitate workshops, discovery sessions, and meetings with business and technical stakeholders.</li></ul><br><ul><li>Translate business needs into practical, scalable, and user-focused solutions.</li></ul><br><ul><li>Support business transformation and digital initiatives from strategy through implementation.</li></ul><br><ul><li>Collaborate with cross-functional and international teams to deliver high-quality outcomes.</li></ul><br><ul><li>Create business documentation, process maps, user stories, journey maps, and presentations.</li></ul><br><ul><li>Leverage AI-enabled tools and innovative approaches to improve delivery quality, efficiency, and consistency.</li></ul><br><ul><li>Contribute to continuous improvement initiatives and share knowledge, best practices, and reusable assets across teams.</li></ul><br><ul><li>Build strong stakeholder relationships and support successful delivery outcomes.</li></ul><br><b>What We're Looking For</b> <br>We're seeking professionals who bring curiosity, analytical thinking, and a collaborative mindset. <br><b>Required Qualifications</b> <br><ul><li>Minimum 8 years of experience as a Business Analyst in software implementation or enhancement projects.</li></ul><br><ul><li>Experience as a Business Analyst, Consultant, Product Analyst, or similar role.</li></ul><br><ul><li>Strong analytical and problem-solving skills.</li></ul><br><ul><li>Excellent communication, facilitation, and stakeholder management capabilities.</li></ul><br><ul><li>Experience gathering and documenting business requirements.</li></ul><br><ul><li>Ability to manage multiple priorities in a dynamic environment.</li></ul><br><ul><li>Experience working with business and technology teams.</li></ul><br><ul><li>Strong written and verbal English communication skills.</li></ul><br><ul><li>Bachelor's degree or equivalent professional experience.</li></ul><br><b>Preferred Qualifications</b> <br><ul><li>Experience supporting business transformation, process improvement, or change initiatives.</li></ul><br><ul><li>Knowledge of Agile, Scrum, or Product Delivery methodologies.</li></ul><br><ul><li>Experience creating user stories, process maps, business cases, and solution documentation.</li></ul><br><ul><li>Familiarity with AI-enabled tools and digital technologies.</li></ul><br><ul><li>Business Analysis, Agile, Product Management, or related certifications.</li></ul><br><ul><li>Experience working in consulting or stakeholder-facing environments.</li></ul><br><b>Why Join Us?</b> <br>You'll have the opportunity to: <br><ul><li>Work on meaningful transformation and innovation initiatives.</li></ul><br><ul><li>Collaborate with diverse and high-performing teams.</li></ul><br><ul><li>Develop your skills through continuous learning, mentoring, and professional development programs.</li></ul><br><ul><li>Gain exposure to emerging technologies, digital transformation, and AI-enabled ways of working.</li></ul><br><ul><li>Build a rewarding career with clear progression opportunities.</li></ul><br><ul><li>Make a real impact by helping organizations solve complex business challenges and achieve better outcomes.</li></ul><br><b>Frequently Asked Questions</b> <br><b>Do I need previous consulting experience?</b> <br>Consulting experience is helpful but not essential. We also welcome candidates with strong Business Analysis, Product, Transformation, or Process Improvement experience. <br><b>Is this a client-facing role?</b> <br>Depending on the project, you may work directly with stakeholders, facilitate workshops, gather requirements, and help shape business solutions. <br><b>Will I receive training and development opportunities?</b> <br>Yes. We invest in our people through continuous learning, mentoring, certifications, and hands-on project experience. <br><b>What does career progression look like?</b> <br>We provide structured career development with opportunities to grow into senior consulting, delivery leadership, business analysis leadership, and subject matter expert roles. <br><b>Ready to Make an Impact?</b> <br>If you're looking for a career where your ideas matter, your expertise is valued, and your work helps drive meaningful business outcomes, we'd love to hear from you. <br><b>Apply today and become part of a team that's helping organizations transform, innovate, and succeed.</b> <br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Professional Courage {+ 28 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Manager<br><b>Job Description &amp; Summary</b><br>At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.<br>A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.<br><b>Drive Transformation. Deliver Impact. Build Your Career.</b> <br>Are you passionate about solving complex business challenges and helping organizations transform the way they operate? <br>We're looking for talented Business Analysts and Consultants to join our growing Business Analysis practice. In this role, you'll work alongside experienced professionals to deliver innovative solutions, support business transformation initiatives, and create measurable value for clients and stakeholders. <br>If you enjoy collaborating with stakeholders, analyzing business needs, and turning ideas into practical outcomes, we'd love to hear from you. <br><b>What You'll Do</b> <br>As part of our team, you will: <br><ul><li>Partner with stakeholders to understand business challenges and identify opportunities for improvement.</li></ul><br><ul><li>Gather, analyze, and document business and functional requirements.</li></ul><br><ul><li>Facilitate workshops, discovery sessions, and meetings with business and technical stakeholders.</li></ul><br><ul><li>Translate business needs into practical, scalable, and user-focused solutions.</li></ul><br><ul><li>Support business transformation and digital initiatives from strategy through implementation.</li></ul><br><ul><li>Collaborate with cross-functional and international teams to deliver high-quality outcomes.</li></ul><br><ul><li>Create business documentation, process maps, user stories, journey maps, and presentations.</li></ul><br><ul><li>Leverage AI-enabled tools and innovative approaches to improve delivery quality, efficiency, and consistency.</li></ul><br><ul><li>Contribute to continuous improvement initiatives and share knowledge, best practices, and reusable assets across teams.</li></ul><br><ul><li>Build strong stakeholder relationships and support successful delivery outcomes.</li></ul><br><b>What We're Looking For</b> <br>We're seeking professionals who bring curiosity, analytical thinking, and a collaborative mindset. <br><b>Required Qualifications</b> <br><ul><li>Minimum 8 years of experience as a Business Analyst in software implementation or enhancement projects.</li></ul><br><ul><li>Experience as a Business Analyst, Consultant, Product Analyst, or similar role.</li></ul><br><ul><li>Strong analytical and problem-solving skills.</li></ul><br><ul><li>Excellent communication, facilitation, and stakeholder management capabilities.</li></ul><br><ul><li>Experience gathering and documenting business requirements.</li></ul><br><ul><li>Ability to manage multiple priorities in a dynamic environment.</li></ul><br><ul><li>Experience working with business and technology teams.</li></ul><br><ul><li>Strong written and verbal English communication skills.</li></ul><br><ul><li>Bachelor's degree or equivalent professional experience.</li></ul><br><b>Preferred Qualifications</b> <br><ul><li>Experience supporting business transformation, process improvement, or change initiatives.</li></ul><br><ul><li>Knowledge of Agile, Scrum, or Product Delivery methodologies.</li></ul><br><ul><li>Experience creating user stories, process maps, business cases, and solution documentation.</li></ul><br><ul><li>Familiarity with AI-enabled tools and digital technologies.</li></ul><br><ul><li>Business Analysis, Agile, Product Management, or related certifications.</li></ul><br><ul><li>Experience working in consulting or stakeholder-facing environments.</li></ul><br><b>Why Join Us?</b> <br>You'll have the opportunity to: <br><ul><li>Work on meaningful transformation and innovation initiatives.</li></ul><br><ul><li>Collaborate with diverse and high-performing teams.</li></ul><br><ul><li>Develop your skills through continuous learning, mentoring, and professional development programs.</li></ul><br><ul><li>Gain exposure to emerging technologies, digital transformation, and AI-enabled ways of working.</li></ul><br><ul><li>Build a rewarding career with clear progression opportunities.</li></ul><br><ul><li>Make a real impact by helping organizations solve complex business challenges and achieve better outcomes.</li></ul><br><b>Frequently Asked Questions</b> <br><b>Do I need previous consulting experience?</b> <br>Consulting experience is helpful but not essential. We also welcome candidates with strong Business Analysis, Product, Transformation, or Process Improvement experience. <br><b>Is this a client-facing role?</b> <br>Depending on the project, you may work directly with stakeholders, facilitate workshops, gather requirements, and help shape business solutions. <br><b>Will I receive training and development opportunities?</b> <br>Yes. We invest in our people through continuous learning, mentoring, certifications, and hands-on project experience. <br><b>What does career progression look like?</b> <br>We provide structured career development with opportunities to grow into senior consulting, delivery leadership, business analysis leadership, and subject matter expert roles. <br><b>Ready to Make an Impact?</b> <br>If you're looking for a career where your ideas matter, your expertise is valued, and your work helps drive meaningful business outcomes, we'd love to hear from you. <br><b>Apply today and become part of a team that's helping organizations transform, innovate, and succeed.</b> <br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Professional Courage {+ 28 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<p><h4>Connect to your career at Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, and Consulting and related services to public and private clients spanning multiple industries. Presented in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include <strong>Strategy & Transactions</strong>, <strong>Customer</strong>, <strong>Engineering, AI & Data</strong>, <strong>Enterprise, Technology & Performance</strong>, and <strong>Cyber</strong>. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <ul> <li>DIH is seeking a Senior Infrastructure Engineer, who will be responsible for the day-to-day administration, monitoring, troubleshooting, and maintenance of the infrastructure services, ensuring high availability, performance, security, and compliance.</li> <li>You will be working closely with the Infrastructure Expert and other technical teams to deliver infrastructure changes, troubleshoot and resolve incidents, maintain service reliability, and continual service improvements of the DIH infrastructure environment.</li> <li>Proactivity and analytical mindset are key in your role to identify recurring issues, detect any anomaly, alerts or capacity issues, and take ownership end-to-end ensuring the infrastructure resilience and reliability.</li> <li>Maintaining the infrastructure documentation, standard procedures, and knowledge articles is very crucial to operate and for audit purposes.</li> <li>You will ensure that all activities are performed in accordance with the approved policies, standards, and controls. Your communication skills are key to this role in being able to provide the best user experience to our end users.</li> </ul> <h4>Connect to your skills and professional experience</h4> <p><strong>Essentials</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related discipline.</li> <li>3+ relevant years of experience.</li> <li>Professional experience in enterprise network and infrastructure administration and operations.</li> <li>Experience with Palo Alto Networks firewalls and SD-WAN including configuration, patching, upgrade, troubleshooting, and lifecycle management.</li> <li>Strong knowledge and practical experience with Cisco technologies in routing and switching.</li> <li>Solid understanding of network security, segmentation, VPN, and high availability and resilient network.</li> <li>Perform network upgrades, migrations, and technology refresh activities with minimal business disruption.</li> <li>Manage Microsoft Server, Active Directory, Group Policy, DNS, DHCP, and related enterprise services.</li> <li>Hands-on experience in troubleshooting problems in a complex environment and drive them through resolution.</li> <li>Maintain network availability, capacity, performance, and resilience within the agreed service levels.</li> <li>Experience in working within structured ITIL/ITSM environment performing Incident, Problem, Request, and Change management.</li> <li>Collaborate naturally and effectively with technical teams and technology vendors.</li> <li>Continuous learning and improvement mindset and ability to adapt to business needs evolution.</li> <li>Cisco and Palo Alto certifications.</li> <li>English language fluency.</li> </ul> <p><strong>Desirables</strong></p> <ul> <li>Experience in network automation, scripting, and infrastructure as code.</li> <li>Exposure to cloud networking and hybrid-cloud environments.</li> <li>Experience in Windows Server and Linux administration.</li> <li>Understanding of virtualization technology such as VMWare or Hyper-V.</li> <li>ITIL foundation certified.</li> </ul> <h4>Connect to your business – Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds, etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.</p> <h4>Connect with your colleagues</h4> <p><strong>Location:</strong> Cairo, Egypt</p> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p> <p>“Everyone always says ‘it’s the people,’ and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.</p> <p>You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Associate Accounts Payable is responsible for executing and supporting accounts payable activities for assigned clients, entities, or regions within a finance delivery / shared-services environment. The role focuses on accurate invoice processing, vendor account maintenance, payment preparation, issue resolution, reconciliations, compliance with approvals, and support for month-end close and audit requirements. This position requires strong AP process knowledge, attention to detail, control awareness, and the ability to coordinate with procurement, business requestors, vendors, treasury, tax, and client finance teams. The Senior Associate helps ensure that supplier obligations are processed in a timely, compliant, and well-documented manner.</p><p>Key Responsibilities</p><ul><li>Process and review vendor invoices, credit notes, debit notes, employee reimbursement support, and other AP transactions in line with client policies and agreed service levels.</li><li>Validate invoice data, purchase order references, goods receipt or service receipt status, tax treatment, payment terms, supplier details, approvals, and supporting documentation before posting or routing for resolution.</li><li>Perform two-way or three-way matching activities and investigate mismatches related to price, quantity, tax, receipt status, supplier master data, or purchase order conditions.</li><li>Prepare and post AP entries, including invoice postings, adjustments, reclassifications, accrual support, prepayment schedules, and clearing items where applicable.</li><li>Support payment runs by preparing payment proposals, validating due items, checking holds or blocked invoices, coordinating approvals, and resolving rejected or returned payments.</li><li>Monitor AP aging, blocked invoice reports, GR/IR open items, debit balances, duplicate invoice risks, and vendor statement reconciliation items.</li><li>Follow up with vendors, procurement teams, business requestors, and client finance stakeholders to resolve invoice exceptions, missing receipts, disputed charges, and payment queries.</li><li>Maintain accurate AP trackers, query logs, approval evidence, supplier communications, payment status updates, and exception notes to support transparency and audit readiness.</li><li>Assist with month-end close by preparing AP accrual inputs, reviewing unpaid invoice listings, reconciling AP subledger to general ledger, and explaining significant movements or aged items.</li><li>Support tax and compliance requirements relevant to AP, including VAT treatment, withholding tax support, local statutory documentation, and client-specific approval rules.</li><li>Prepare documentation for internal, external, tax, and statutory audits, including invoice samples, approval trails, payment evidence, vendor reconciliations, and control-performance evidence.</li><li>Apply segregation of duties, delegation of authority, vendor master controls, duplicate-payment checks, and invoice approval requirements to reduce operational and compliance risk.</li><li>Participate in transition, stabilization, and process-improvement activities for AP scope, including SOP updates, knowledge transfer, root-cause analysis, and automation opportunities.</li><li>Support KPI and service-level reporting for AP, including invoice cycle time, backlog, blocked invoices, first-time-right processing, aging performance, and query resolution status.</li><li>Collaborate with GL, procurement, treasury, tax, IT, and client business teams to resolve end-to-end procure-to-pay dependencies.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Accounting, Finance, Business, or a related field; professional certification or in-progress qualification is an advantage.</li><li>3 6 years of accounts payable or procure-to-pay experience, preferably in shared services, BPO, professional services, or multinational environments.</li><li>Strong understanding of AP processes, invoice validation, PO and non-PO invoice handling, payment support, vendor queries, reconciliations, and month-end AP close activities.</li><li>Working knowledge of accounting concepts related to AP, accruals, prepayments, GR/IR, vendor balances, tax codes, and subledger-to-GL reconciliations.</li><li>Hands-on experience with ERP systems such as SAP, Oracle, Microsoft Dynamics/AX, or similar platforms; SAP AP/MM exposure is highly desirable.</li><li>Good Excel skills, including reconciliations, pivot tables, lookups, aging analysis, and operational trackers.</li><li>Exposure to audit support, professional services, or a structured control-focused finance environment is considered a plus.</li><li>Awareness of internal controls, delegation of authority, segregation of duties, audit evidence, and duplicate-payment prevention controls.</li><li>Strong follow-up, communication, and issue-resolution skills with the ability to coordinate across vendors, procurement, business users, and finance teams.</li><li>German language proficiency is a plus.</li></ul><p>Key Competencies</p><ul><li>Accounts payable process expertise</li><li>Accuracy and control discipline</li><li>Vendor and stakeholder follow-up</li><li>Issue resolution</li><li>Payment and aging management</li><li>ERP and data-handling ability</li><li>Compliance awareness</li><li>Documentation quality</li><li>Service-level ownership</li><li>Continuous improvement mindset</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About the Role</strong><br>As IT Manager, you will be a hands-on technical leader within Trufla's IT &amp; Security function, reporting directly to the Country Manager and collaborating across our Cairo and Canada teams. You will own the day-to-day operations of Trufla's IT environment — ensuring infrastructure reliability, endpoint health, and security hygiene across the organization.<br>You will play a key role in executing on the company's IT and security roadmap, collaborating with leadership on SOC 2 compliance initiatives, and leading a team of IT professionals to deliver consistent, high-quality service across the business.<br><strong>Responsibilities</strong><br><strong>Team &amp; Operations Management</strong><br><ul><li>Manage and mentor IT team members, coordinating workload, priorities, and professional development</li><li>Oversee the day-to-day operations of IT support, ensuring timely resolution of incidents, requests, and escalations</li><li>Maintain and improve ticketing processes, SLAs, and reporting on IT operations health</li><li>Coordinate move, add, and change (MAC) requests submitted by line managers</li><li>Liaise with third-party vendors, ISPs, and software/hardware suppliers as needed</li><li>Participate in and help manage the on-call rotation for after-hours and weekend critical support</li></ul><strong>Infrastructure &amp; Endpoint Management</strong><br><ul><li>Oversee the installation, configuration, testing, maintenance, and monitoring of end-user workstations, hardware, software, and telephony equipment</li><li>Manage device lifecycle — procurement, imaging, deployment, tracking, and retirement — using tools such as Snipe-IT and Microsoft Intune</li><li>Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive</li><li>Manage identity and access in Microsoft Entra ID (Azure AD), including user provisioning, group policies, and conditional access</li><li>Maintain and improve endpoint security configurations, patch management, and compliance posture</li><li>Support and maintain VPN infrastructure and remote access solutions (e.g. OpenVPN)</li><li>Accurately document hardware and software assets, configurations, and incidents</li></ul><strong>Security &amp; Compliance Support</strong><br><ul><li>Collaborate with the Country Manager on executing Trufla's security strategy and SOC 2 compliance program</li><li>Assist in implementing and maintaining security controls aligned with SOC 2, ISO 27001, and NIST frameworks</li><li>Monitor and review security-related events, assess risk and validity, and escalate appropriately</li><li>Assist in conducting capability assessments and developing remediation strategies</li><li>Enforce endpoint security standards, access control policies, and data handling procedures</li><li>Participate in security awareness training delivery across the organization</li><li>Support penetration testing activities and follow-up remediation efforts</li></ul><strong>Process &amp; Documentation</strong><br><ul><li>Develop and maintain IT procedures, runbooks, and knowledge base documentation</li><li>Assist in preparing and upholding procedures for logging, reporting, and statistically monitoring IT operations</li><li>Contribute to the continuous improvement of IT processes and tooling</li></ul><strong>Qualifications</strong><br><ul><li>College diploma or university degree in Computer Science, Information Technology, or a related field</li><li><strong>5+ years of experience</strong> in an IT or Network/Security role</li><li><strong>2+ years of experience leading or supervising an IT team</strong></li><li>Hands-on experience with <strong>Microsoft 365 administration</strong> (Entra ID, Intune, Exchange, SharePoint, Teams)</li><li>Familiarity with <strong>SOC 2 compliance</strong> concepts and IT security control frameworks (ISO 27001, NIST, CIS Controls)</li><li>Sound technical knowledge of PC hardware, networking, mobile devices, and related technologies</li><li>Experience with endpoint management and device lifecycle tools (e.g. Intune, Snipe-IT)</li><li>Working knowledge of VPN solutions, firewall management, and network infrastructure</li><li>Experience conducting or supporting penetration testing activities</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides</li></ul><strong>Personal Attributes</strong><br><ul><li>Strong leadership and organizational skills with the ability to manage competing priorities</li><li>Clear written and oral communication skills in English</li><li>Customer-service oriented with strong interpersonal and relationship-building skills</li><li>Ability to translate technical issues into clear, actionable language for non-technical stakeholders</li><li>Flexible and adaptable with a proven problem-solving mindset</li><li>High degree of professionalism, integrity, and accountability</li><li>Self-motivated with the ability to execute effectively in a fast-paced environment</li><li>Detail-oriented and process-driven with a continuous improvement mindset</li></ul><strong>Working Conditions</strong><br><ul><li>Sitting for extended periods of time</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals</li><li>Occasional lifting and transporting of moderately heavy objects such as computers and peripherals</li><li>Availability for periodic on-call after-hours support</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*After applying, complete your application by taking the required assessment below:<br><span>https://app.testgorilla.com/s/bhh62y7z</span><br> </div>

<strong>Company Description</strong> Raya CX is a next-generation BPO and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions powered by advanced technology. Raya CX focuses on robust strategies, continuous improvement, and innovation to deliver exceptional customer experiences and long-term value for its clients.<br><strong>Role Description</strong> The Customer Service Agent B1 is a full-time, on-site role based in Qesm El Maadi. The agent will handle incoming customer inquiries via phone, email, chat, or other channels, providing accurate information, resolving issues, and ensuring timely follow-up. Responsibilities include documenting interactions in the CRM system, escalating complex cases to appropriate teams, and adhering to performance, quality, and compliance standards. The agent will contribute to customer satisfaction by maintaining a professional tone, demonstrating empathy, and actively supporting continuous improvement initiatives. Collaboration with team members and supervisors to share feedback and best practices is also part of the daily work.<br><strong>Qualifications<br></strong> <br><ul><li>Strong customer-facing skills in Customer Service and Customer Support, with the ability to manage inquiries efficiently and professionally.</li><li>Demonstrated focus on Customer Satisfaction and Customer Experience, including problem-solving, empathy, and conflict resolution.</li><li>Experience working as Customer Service Representatives or in similar front-line customer roles, preferably in BPO or contact center environments.</li><li>Clear and professional communication skills in English (B1 level or higher) and strong active listening abilities.</li><li>Ability to work on-site in Qesm El Maadi and adapt to shift-based schedules as required.</li><li>Basic computer literacy, including CRM or ticketing systems, and the ability to learn new tools quickly.</li><li>Resilience under pressure, attention to detail, and commitment to meeting performance and quality targets.</li><li>High school diploma or equivalent; post-secondary education is an advantage.</li></ul>

Role Purpose <p>The Contracts Manager is responsible for leading the organization’s pre-award and post-award contractual activities, ensuring that all contracts, subcontracts, and agreements are properly drafted, administered, and controlled in line with company policies, applicable laws, and industry best practices. The role safeguards the company’s contractual rights and obligations by identifying and mitigating risk, managing claims and variations, and providing sound contractual and commercial advice to senior management, project teams, clients, and subcontractors throughout the project lifecycle, from tender stage through to contract close-out.</p> Key Accountabilities <ul> <li>Set the policies and procedures of the department.</li> <li>Make and improve the contract forms for the organization. Assess the performance of the team and every team member separately.</li> <li>Supervise the work on the claims/variation log and apply the due date.</li> <li>Review, advise, examine and prepare the necessary risk assessment for higher level decisions.</li> <li>Provide contractual advice to the organizational functions regarding the company’s obligations and merits in front of the clients and subcontractors.</li> <li>Review and advise on claims and variations analysis when needed.</li> <li>Ensure that the department’s appropriate procedures and best practices are being utilized in performing the commercial and contractual tasks by the team, from the date of commencement of contract through to its closure.</li> <li>Review major/critical contractual correspondences and prepare or advise on the necessary replies and other contractual correspondences.</li> <li>Engage with the client, consultants, and subcontractors in deals and negotiations involved in the project's contractual entitlements.</li> <li>Handle all special assignments within the scope of the department if required.</li> <li>Comply with HSE requirements.</li> </ul> Qualifications, Experience, Knowledge &amp; Skills <ul> <li>Education: Bachelor’s degree, certified in Contracts Management, Risk Management, PMP, and Cost Management; RICS membership and/or MBA preferable.</li> <li>Experience: Minimum 10 years of relevant Contracts experience.</li> <li>Computer Skills: Proficiency in Microsoft Office (Excel, Outlook, Word, and PowerPoint).</li> <li>Strong knowledge of FIDIC standard forms of contract, the Egyptian Civil Code, and local construction law, with proven experience in claims preparation, negotiation, and dispute resolution.</li> <li>Language: Excellent command of English language skills.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.&nbsp;<br><br><ul><li>Carry out all administrative duties in co-operation with Guest Relations Manager.</li><li>Daily checks on the VIP lists and ordering of corresponding activities.</li><li>Monitor and check the costs of VIP treatments.</li><li>Be responsible for VIP Policy and ensure it is implemented fully.</li><li>Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.</li><li>Pre check all guest requirements three days prior to arrival and again the day before.</li><li>Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.</li><li>Greet arrivals and escort all Guests to the rooms or suites.</li><li>Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.</li><li>Be fully conversant with all hotel activities and promotions.</li><li>Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.</li><li>Prepare all VIP amenities forms and distribute accordingly.</li><li>Update guest profiles and check the existing one.</li><li>Maintain tidiness in the building and clothing in the department.</li><li>Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.</li><li>Represent the Guest Relations Manager at meetings.</li><li>Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.</li><li>Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.</li><li>Hold regular meetings within the department (performance review, information, proposals for improvement)</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

<p>THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES &amp; RESPONSIBILITIES Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Performs related duties and special projects assigned</p><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications:</h3> Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment Fluent English language proficiency (written and verbal). Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues Strong organizational and time management abilities with meticulous attention to detail Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments Proven team collaboration skills and a genuine commitment to supporting colleagues Professional presentation standards and impeccable personal grooming habits Proficiency with hotel property management systems and basic computer applications <h3>Preferred Qualifications:</h3> Experience with Opera property management system or similar hospitality software Certification in hospitality customer service or guest relations Experience in a luxury or upscale hotel environment Demonstrated initiative in creating personalized guest experiences and identifying service opportunities Strong conflict resolution and problem-solving capabilities Cultural awareness and sensitivity in a multicultural workplace setting

<p>Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail Perform administrative tasks including data entry, filing, document preparation, and record management Coordinate with various departments to facilitate smooth office operations and information flow Manage incoming and outgoing mail, packages, and deliveries with care and organization Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards Monitor visitor access and ensure security protocols are consistently followed Assist with basic office maintenance, supply inventory management, and restocking as needed Support other administrative staff and team members as required to meet organizational goals Handle inquiries and resolve basic issues with empathy and problem-solving skills Adapt to changing priorities and work flexibly in a fast-paced environment Maintain confidentiality and discretion when handling sensitive information and communications</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent verbal and written communication skills in both Arabic and English Strong multitasking abilities and time management skills Customer service orientation with a friendly, professional, and empathetic demeanor Excellent organizational skills with the ability to prioritize tasks effectively Ability to work in a fast-paced environment while maintaining attention to detail Professional appearance and strong phone etiquette Basic problem-solving abilities and resilience in handling challenging situations Adaptability and willingness to learn new skills and technologies Knowledge of office management systems and visitor management protocols Basic computer literacy and proficiency with Microsoft Office applications Ability to handle multiple communication channels simultaneously Conflict resolution skills and ability to remain calm under pressure Discretion and awareness of confidentiality protocols Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred) Experience in the hospitality, corporate, or customer service industry (preferred) Familiarity with appointment scheduling software and communication platforms (preferred)</p>

<p>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</p><p>Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service</p><p>Meet and greet VIP guests personally</p><p>Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</p><p>Prepare compendiums prior guest arrival and check-into system if necessary</p><p>Maintain close contact with Airport Concierge for new arrivals and departures</p><p>Update and maintain repeat guest history system</p><p>Promote Inter-Hotel sales and in-house facilities</p><p>Send prepared welcome cards and amenities to room prior to guest arrival</p><p>Attend to special requests by guests</p><p>Handle guest complaints and refer them as necessary, follow up on corrective action</p><p>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</p><p>Prepare requisitions for amenities on a timely basis</p><p>Performs related duties and special projects assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification</p><p>Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment</p><p>Fluent English language proficiency (written and verbal).</p><p>Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues</p><p>Strong organizational and time management abilities with meticulous attention to detail</p><p>Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments</p><p>Proven team collaboration skills and a genuine commitment to supporting colleagues</p><p>Professional presentation standards and impeccable personal grooming habits</p><p>Proficiency with hotel property management systems and basic computer applications</p><p>Experience with Opera property management system or similar hospitality software</p><p>Certification in hospitality customer service or guest relations</p><p>Experience in a luxury or upscale hotel environment</p><p>Demonstrated initiative in creating personalized guest experiences and identifying service opportunities</p><p>Strong conflict resolution and problem-solving capabilities</p><p>Cultural awareness and sensitivity in a multicultural workplace setting</p>

<p>To execute all Credit Policy related functions including the acknowledgement of the developed credit parameters and programs, works closely with relevant stakeholders to encourage portfolio growth, and ensures quality is well preserved. KEY ACCOUNTABILITIES:</p><p>1. Implement the policy initiation/changes process, updated product programs, and ensure periodical renewal of relevant PPGs.</p><p>2. Develop the Testing approach of the approved Policy changes for automated products on the Decision Engine to ensure their enactment and alignment with the approved policies.</p><p>3. Cooperate with the Portfolio Monitoring Senior Analysts to provide thorough performance analysis and review key risks and adverse trends and address the same to the Asset Products Policy Managers to come up with structured plans and adjust policies accordingly.</p><p>4. Analyse Key Performance Trends for the products under management, highlight any unusual trends, and take necessary actions by policy changes proposals.</p><p>5. Prepare the necessary portfolio review packs.</p><p>6. Work closely with the Collections Strategy team to analyse the existing Collections Strategies for various segments &amp; and recommend changes if needed, to ensure portfolios delinquencies and credit costs are optimized.</p><p>7. Conduct periodical market scans of policies within the market and prepare updates to the concerned management lines/ Risk Committees.</p><p>8. Work closely with the Business representatives to achieve the aspired Business targets and deliver the sought service quality.</p><p>9. Provide the adequate Policy training sessions when needed to the Credit Assessment, Business and Front-liners to ensure a smooth workflow.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree of Commerce, Business Administration, Accounting, Data Analysis, Computer Science or related fields. For Senior Officer: Min. 4 years of experience within the Consumer Risk Management. Excellent command of English language beside Arabic. Self-motivated and Strong interpersonal skills in order to enthusiastically suggest new ideas in a cross-functional team environment. Excellent written and verbal communication and presentation skills. Motivational, team-player, excellent soft skills, quantitative and qualitative analysis, etc. Computer aptitude including good knowledge of Microsoft office suite programs.</p>