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<p>Role Purpose</p><p>The Digital Channels Product Owner Lead is accountable for leading the delivery and continuous enhancement of digital channels by owning the end-to-end product lifecycle. The role ensures business objectives are translated into high-quality digital experiences while driving governance, delivery excellence, and cross-functional alignment.</p><p><br></p><p>Job Profile</p><p>Lead the end-to-end delivery of the digital channel app revamp, owning the design, prioritization, and implementation of customer journeys to deliver a seamless user experience.</p><p>Serve as the single point of accountability for product delivery, balancing competing business, technology, and operational priorities, resolving conflicts, and escalating risks or decisions when required.</p><p>Ensure adherence to the Digital Lifecycle Standards (DLS), enforcing governance, design principles, and delivery processes throughout the product development lifecycle.</p><p>Hold sign-off authority for product deliverables within the agreed scope, ensuring solutions meet defined business requirements, quality standards, compliance obligations, and customer experience expectations before release.</p><p>Competencies and Qualifications</p><p>5-8 years in digital product/UX.</p><p>Proven track record of managing large scale app.</p><p>Strong internal and external stakeholder management</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Job Summary</span></p><br><br><p><span>The Hotel Second Level Specialist plays a dual customer-facing and supplier-facing role, serving as the operational bridge between customers, hotel partners, and internal teams. This role is responsible for resolving booking-related issues, managing customer communications, coordinating with suppliers, acting as a support desk for CS teams, and driving operational improvements and overall customer experience. The specialist supports a range of Ops initiatives focused on improving service quality, streamlining processes, and ensuring timely, effective resolutions across the customer journey.</span></p><br><br><p><span><strong>Key Responsibilities (Customer-Facing role)</strong></span></p><br><br><p><span>1. Serve as the primary point of contact for customers across calls, emails, and offline channels, delivering timely, professional, and customer-centric support.</span><br><span>2. Manage the end-to-end lifecycle of hotel bookings, including, pre-confirmation, post-confirmations, modifications, cancellations, refunds, and issue resolution.</span><br><span>3. Own operational communication for high-value and sensitive bookings, providing proactive updates to customers and internal stakeholders.</span><br><span>4. Investigate and resolve booking, payment, and travel-related issues by collaborating with customers, suppliers, payments, finance and internal teams to achieve the best possible outcomes.</span><br><span>5. Manage operational queues and shared inboxes, ensuring SLAs are met while maintaining high standards of quality and responsiveness.</span><br><span>6. Interact with hotels and third-party suppliers to resolve booking discrepancies, operational escalations, and service failures.</span><br><span>7. Work closely with Contracting, Business Development, Product, Finance, Product, and CS teams to manage relocations, book-outs, guest complaints, and other operational initiatives.</span><br><span>8. Identify recurring operational pain points, supplier performance &amp; APIs issues, customer trends, and contribute to process improvements that enhance the overall customer experience, be able to own a task and fully manage it.</span><br><span>9. Support broader operational projects; reviewing customers refunds, chargebacks on bookings, and continuous improvement initiatives aimed at increasing efficiency, strengthening supplier collaboration, and delivering a seamless end-to-end customer journey.</span></p><br><br><p><span><strong>General</strong></span></p><br><br><p><span>1. Attend training and departmental meetings as required.</span><br><span>2. Contribute to team targets and operational KPIs.</span><br><span>3. Ensure tasks are completed accurately and on time.</span></p><br><br><p><span><strong>Requirements</strong></span></p><br><br><p><span>1. Education: Bachelor’s degree in Tourism Studies, Hospitality Management, Business, or equivalent.</span><br><span>2. Languages: Fluency in English is a must; additional languages are an advantage.</span><br><span>3. Experience: 1–3 years in hotel reservations, OTA/TA/wholesale operations, or customer service.</span><br><span>4. Skills: Business English, professional email writing, and detail orientation in bookings, task ownership, multi-tasking, basic use of AI tools.</span><br><span>5. Strong communication and interpersonal skills.</span><br><span>6. Customer service orientation and problem-solving ability.</span></p><br><br><p><span>7. Agility and flexibility in handling multiple priorities.</span></p><br><br><p><span>8. Ability to collaborate effectively in a team environment.</span></p><br><br> <br><br> </div>

<p>Job Overview</p><p>We are seeking a proactive and reliable Moderator to join our team on a freelance/project-based basis in Damietta, Egypt. The ideal candidate is an aspiring professional who can manage content review, enforce community guidelines, and ensure a safe and engaging user experience. This role offers an opportunity to develop critical thinking, communication, and moderation skills while contributing to a dynamic digital platform.</p><p>Company Information</p><p>We are a growth-oriented organization focused on delivering high-quality digital experiences. Our team values integrity, collaboration, and continuous learning. This position is suitable for early-career professionals who are eager to expand their skill set in content moderation and community management.</p><p>Key Responsibilities and Duties</p><ul><li>Review user-generated content to ensure compliance with platform policies and community guidelines.</li><li>Identify and escalate potential violations, including abuse, hate speech, spam, and misleading information.</li><li>Moderate live chats, forums, comments, and other interactive channels in a timely and professional manner.</li><li>Maintain consistent moderation standards and document decisions for future reference.</li><li>Collaborate with cross-functional teams (policy, content, and safety) to refine guidelines and processes.</li><li>Provide feedback on user behavior trends and report recurring issues to improve platform safety.</li><li>Assist in training new moderators and creating resource materials as needed.</li><li>Prepare routine moderation reports and metrics to track performance and impact.</li></ul><p>Qualifications and Requirements</p><ul><li>Bachelor’s degree or equivalent in any field.</li><li>Early-career professional with 1–2 years of relevant experience, preferably in content moderation, community management, customer support, or digital platforms.</li><li>Strong command of Arabic; excellent written and verbal communication skills in Arabic. Proficiency in English is a plus.</li><li>Ability to analyze content context, apply policies consistently, and make fair judgments under time pressure.</li><li>Detail-oriented with strong organizational and multitasking abilities.</li><li>Respect for diverse audiences and commitment to maintaining a respectful online environment.</li><li>Reliable internet access and availability to work on a freelance/project basis from Egypt.</li></ul><p>Required Skills</p><ul><li>Content Moderation</li><li>Policy Adherence</li><li>Decision Making</li><li>Communication and Written Skills</li><li>Conflict Resolution</li><li>Attention to Detail</li><li>Time Management</li><li>Team Collaboration</li></ul><p>Benefits and Perks</p><ul><li>Flexible freelance/project-based schedule</li><li>Opportunities for skill development and professional growth in digital platform operations</li><li>Exposure to a diverse user base and real-world moderation scenarios</li><li>Remote work with potential for longer-term collaboration depending on performance</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Manager<br><b>Job Description &amp; Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br><b>Key Responsibilities</b><br><b>Business Analysis &amp; Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design &amp; Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration &amp; Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing &amp; Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting &amp; Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder &amp; Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption &amp; Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems &amp; Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience &amp; Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends {+ 25 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Manager<br><b>Job Description &amp; Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br><b>Key Responsibilities</b><br><b>Business Analysis &amp; Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design &amp; Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration &amp; Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing &amp; Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting &amp; Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder &amp; Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption &amp; Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems &amp; Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience &amp; Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Professional Courage {+ 28 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line. Abo ut JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!</p><p>Role Purpose</p><p>The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting &amp; event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p><p>What this job involves</p><ul><li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li><li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li><li>Receive, direct and relay telephone, email and other queries via front of house</li><li>Greet, assist and direct candidates/new hires/visitors and the general public appropriately</li><li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li><li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li><li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li><li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li><li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li><li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li><li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li><li>Provide timely, accurate &amp; personalized response to meetings and events enquiries</li><li>Work flexibly in different settings as part of a the team</li><li>Coordinate the daily updating of room booking displays in line with local/regional processes</li><li>Play a key part in supporting onsite space audits and walk-the-store processes</li><li>Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks</li><li>Every day is different, and in all these activities, we'd encourage you to show your ingenuity.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in reception, concierge or related field</li><li>Previous catering or hospitality experience is desirable</li><li>Excellent people skills and ability to interact with a wide range of client staff and demands</li><li>Previous experience of working within a high profile corporate environment</li><li>Facilities Management exposure would be beneficial</li><li>Fluency in English and local language</li><li>Strong PC literacy and proven ability to manage daily activities using various systems.</li><li>Very high attention to detail</li><li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.</li><li>Ability to maintain professionalism at all times and be an ambassador of the team.</li><li>Be an excellent team player with the want to go above and beyond for each other</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<p>The <strong>Experience Manager</strong> is a strategic leadership role within the <strong>Experience Management Office (XMO)</strong>, responsible for driving continuous improvement of the end-to-end employee digital experience. The role ensures that IT services are aligned with user expectations and business objectives through data-driven insights, user feedback, innovation, and service excellence initiatives.</p><br>Key Responsibilities1. Experience Strategy &amp; Governance<ul><li> Define, implement, and continuously evolve the Experience Management strategy in alignment with organizational objectives and IT vision. </li><li> Establish and maintain experience management frameworks, governance models, and performance metrics. </li><li> Develop and monitor KPIs that measure service effectiveness, user satisfaction, and business value. </li><li> Lead the Experience Management Office (XMO) and ensure alignment with digital transformation, automation, and modernization initiatives. </li><li> Promote a culture of continuous improvement and user-centric service delivery across the organization. </li></ul>2. Insights &amp; Continuous Improvement<ul><li> Collaborate with UX specialists, researchers, and analysts to collect and interpret user feedback and experience insights. </li><li> Oversee the analysis of experience data generated through Digital Experience Monitoring (DEM) platforms such as Nexthink and Lakeside SysTrack. </li><li> Identify trends, recurring issues, pain points, and opportunities for service enhancement. </li><li> Define, prioritize, and govern a portfolio of experience improvement initiatives. </li><li> Balance short-term service enhancements with long-term strategic transformation programs. </li><li> Ensure measurable improvements are implemented based on user needs and business priorities. </li></ul>3. Client &amp; Stakeholder Engagement<ul><li> Serve as the primary point of contact between the Experience Management Office and key business stakeholders. </li><li> Build and maintain strong relationships with client representatives, including the Client Experience Owner. </li><li> Facilitate governance meetings, experience reviews, and stakeholder workshops. </li><li> Communicate progress, achievements, and recommendations to executive and operational stakeholders. </li><li> Present the business impact and ROI of operational improvements and transformation initiatives. </li><li> Drive stakeholder alignment on priorities, objectives, and expected outcomes. </li></ul>4. Service Design &amp; Delivery<ul><li> Ensure IT services are designed, enhanced, and delivered using user-centered design principles. </li><li> Define experience standards and ensure service delivery aligns with those standards. </li><li> Support the identification, scoping, and planning of operational and transformation projects. </li><li> Track initiative progress and ensure timely delivery against agreed milestones. </li><li> Collaborate with Service Management, Operations, UX, and Automation teams to improve service quality and experience outcomes. </li><li> Monitor and report on performance against experience objectives and business goals. </li></ul>5. Innovation &amp; Adoption<ul><li> Drive the adoption of new digital workplace technologies, services, and automation capabilities. </li><li> Lead innovation programs focused on enhancing employee experience and service effectiveness. </li><li> Identify opportunities to leverage emerging technologies and industry best practices. </li><li> Establish continuous feedback mechanisms to gather real-time user insights. </li><li> Ensure experience improvements are effectively adopted and sustained across the organization. </li><li> Support organizational change and user engagement activities related to new initiatives. </li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Birg Holdings Birg Holdings is a venture-building and operating company that creates, acquires, and scales businesses across multiple industries.<br> Rather than operating as a single company, Birg provides shared services, governance, technology, and operational support across its portfolio, enabling each venture to grow on a secure, scalable, and standardized foundation.<br> Our operating model centralizes critical business functions—including Technology, People &amp; Culture, Finance, Legal, and Operations—while allowing each portfolio company to maintain the autonomy required to execute effectively.<br> This approach enables consistency, operational excellence, and efficient scaling across every business we build.<br> Technology is one of Birg's core shared services.<br> As our portfolio grows, so does the need for a secure, reliable, and scalable technology environment that supports every venture from day one.<br> About the Role We're looking for an experienced IT &amp; Infrastructure Lead to build, own, and continuously evolve Birg's shared technology function.<br> This isn't a traditional IT support role.<br> You'll be responsible for the technology foundation that enables every Birg company to operate securely and efficiently—from cloud infrastructure and cybersecurity to business systems, access management, disaster recovery, and technology governance.<br> You'll work across the organization, partnering with People &amp; Culture, Operations, Finance, Legal, Engineering, and our portfolio companies to ensure our technology environment remains secure, scalable, and aligned with the needs of a growing venture portfolio.<br> If you're passionate about building systems from the ground up, strengthening operational maturity, and creating technology environments that help businesses scale, we'd love to meet you.<br> What You'll Do Technology Operations Lead Birg's day-to-day IT operations and support function.<br> Own incident management, service requests, and issue resolution.<br> Monitor system health, availability, and operational performance.<br> Coordinate with internal teams and external vendors to resolve technical issues.<br> Maintain operational procedures, documentation, and service standards.<br> Continuously improve IT processes and service delivery.<br> Infrastructure &amp; Cloud Administer and maintain Birg's cloud infrastructure, servers, hosting environments, and shared technology platforms.<br> Provision, configure, and decommission infrastructure resources.<br> Manage networking, DNS, VPNs, SSL certificates, firewalls, and core infrastructure services.<br> Coordinate infrastructure deployments, upgrades, maintenance windows, and change management.<br> Monitor infrastructure performance, scalability, resilience, and operating costs.<br> Maintain infrastructure documentation, architecture diagrams, configuration standards, and technology inventories.<br> Partner with engineering teams and external providers to maintain a secure, resilient, and scalable technology platform.<br> Cybersecurity &amp; Identity Management Maintain and strengthen Birg's cybersecurity posture.<br> Implement and maintain security controls across systems and infrastructure.<br> Monitor vulnerabilities and coordinate remediation activities.<br> Deploy security patches and infrastructure hardening initiatives.<br> Manage endpoint security and device compliance.<br> Design and maintain role-based access controls (RBAC).<br> Provision and deprovision user access across business systems.<br> Conduct recurring access reviews and privileged access audits.<br> Enforce authentication standards, Multi-Factor Authentication (MFA), and security policies.<br> Promote cybersecurity awareness across the organization.<br> Business Systems &amp; Technology Governance Administer Google Workspace, ClickUp, and other shared business applications.<br> Manage software licensing, subscriptions, renewals, and user provisioning.<br> Maintain the organization's SaaS ecosystem and technology inventory.<br> Configure and maintain system integrations.<br> Evaluate new technology requests and recommend secure, scalable solutions.<br> Conduct vendor security and technology assessments.<br> Review technology architecture before adopting new platforms.<br> Manage operational relationships with technology vendors.<br> Maintain technology governance standards and documentation.<br> AI Governance Maintain Birg's approved AI tools catalogue.<br> Evaluate AI platforms for security, privacy, and compliance.<br> Monitor vendor policy updates and emerging technologies.<br> Support the responsible adoption of AI across the organization.<br> Develop guidance for secure and effective AI usage.<br> Business Continuity &amp; Disaster Recovery Develop and maintain disaster recovery and backup strategies.<br> Verify backup integrity and recovery readiness.<br> Conduct scheduled disaster recovery exercises.<br> Validate Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).<br> Coordinate technical recovery during major incidents.<br> Support business continuity planning across Birg's shared technology environment.<br> Technology Strategy &amp; Continuous Improvement Maintain Birg's shared technology architecture.<br> Identify opportunities to improve operational efficiency through automation and technology.<br> Recommend infrastructure and platform improvements.<br> Evaluate emerging technologies that strengthen Birg's operating model.<br> Ensure technology continues to scale alongside Birg's growing portfolio.<br> What Success Looks Like Success in this role means: Birg's technology infrastructure remains secure, reliable, and scalable.<br> Critical systems consistently meet availability and service level targets.<br> Security risks are proactively identified, managed, and remediated.<br> Identity and access management remains accurate, secure, and compliant.<br> Business systems reliably support teams across the Birg portfolio.<br> Disaster recovery and backup capabilities are tested, documented, and ready when needed.<br> Technology governance enables the organization to adopt new tools confidently and securely.<br> Birg's technology environment continuously evolves to support the organization's growth and long-term strategy.<br> Work Arrangement Independent Contractor · Remote · Core Collaboration Hours Required This is a long-term independent contractor engagement supporting Birg Holdings' shared technology function.<br> The successful candidate will work closely with Birg's leadership team and support multiple portfolio companies, serving as the primary owner of the organization's shared technology environment.<br> This role requires consistent overlap with Birg's core collaboration hours to ensure effective communication, operational continuity, and timely support across the portfolio.<br> This role is designed for someone who thrives in a fast-paced, high-ownership environment and enjoys building scalable technology foundations that enable multiple businesses to grow securely and efficiently.<br> What We're Looking For 6+ years of experience in IT Operations, Infrastructure, Systems Administration, Cloud Engineering, or Technology Management.<br> Strong knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).<br> Experience managing Google Workspace, Microsoft 365, or similar enterprise collaboration platforms.<br> Strong understanding of networking, infrastructure, virtualization, backup solutions, and disaster recovery.<br> Hands-on experience with cybersecurity best practices, Identity &amp; Access Management (IAM), endpoint security, and vulnerability management.<br> Experience evaluating SaaS platforms, managing technology vendors, and implementing technology governance processes.<br> Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.<br> Experience advising senior leadership and supporting multiple business units at once.<br> Nice to Have Experience building or managing technology environments for startups, scale-ups, venture studios, holding companies, or multi-entity organizations.<br> Experience within venture studios, startups, private equity, fintech, banking, or holding company environments.<br> Experience implementing security frameworks such as ISO 27001, NIST, CIS Controls, or similar.<br> Experience with DevOps practices, Infrastructure as Code (IaC), or cloud automation.<br> Experience supporting AI platforms and AI governance initiatives.<br> Professional certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Professional Cloud Architect, CISSP, CISM, Security+, ITIL, or equivalent.<br></span> </div>

<p>We are looking for a motivated and proactive <strong>Technical Support Engineer</strong> to join our IT team in <strong>IT &amp; Infrastructure Company</strong>. </p><p>The ideal candidate will provide first-line technical support to end-users, ensuring smooth and efficient IT operations across multiple locations.</p><p></p><p>???? <strong>Locations:</strong></p><p> Rehab – Madinaty – Celia – Sahel – Noor</p><p></p><ul><li><p>Provide technical support and assistance to end-users, both in person and remotely, ensuring timely resolution of hardware, software, and network issues.</p></li><li><p>Troubleshoot and resolve technical problems, escalating complex issues to the appropriate teams or vendors, and following up to ensure satisfactory resolution.</p></li><li><p>Install, configure, and maintain computer hardware, software applications, and peripheral devices, ensuring their optimal performance.</p></li><li><p>Respond to user inquiries, providing guidance and instructions on how to use various IT systems and tools effectively.</p></li><li><p>Manage and maintain user accounts and permissions, ensuring data security and adherence to company policies and procedures.</p></li><li><p>Perform regular system and software updates, patches, and upgrades to ensure the security and stability of IT infrastructure.</p></li><li><p>Assist in the deployment and onboarding of new employees, including setting up workstations, user accounts, and access privileges.</p></li><li><p>Document and maintain accurate records of technical issues, solutions, and troubleshooting steps in the knowledge base or ticketing system.</p></li><li><p>Collaborate with cross-functional teams to implement IT projects and initiatives, providing technical support and expertise as needed.</p></li><li><p>Stay up to date with emerging technologies and industry trends, continuously expanding your knowledge to provide effective IT support.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in computer science, information technology, or a related field is preferred.</p></li><li><p>Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.</p></li><li><p>Solid understanding of computer hardware, software applications, operating systems (e.g., Windows, macOS), and network concepts.</p></li><li><p>Troubleshooting hardware and software issues, including diagnosing, and resolving connectivity, performance, and compatibility problems.</p></li><li><p>Experience in configuring and troubleshooting common software applications, including Microsoft Office Suite and email clients.</p></li><li><p>Knowledge of network protocols, basic network troubleshooting, and remote support tools.</p></li></ul><ul><li><p>Proven experience in an IT support role, providing technical assistance and troubleshooting to end-users.</p></li><li><p>Solid understanding of computer hardware, software applications, operating systems (e.g., Windows, macOS), and network concepts.</p></li><li><p>Familiarity with troubleshooting hardware and software issues, including diagnosing and resolving connectivity, performance, and compatibility problems.</p></li><li><p>Experience in configuring and troubleshooting common software applications, including Microsoft Office Suite and email clients.</p></li><li><p>Strong problem-solving and analytical skills, with the ability to identify and resolve technical issues efficiently.</p></li><li><p>Knowledge of network protocols, basic network troubleshooting, and remote support tools.</p></li></ul><p></p>

<p>Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards</p><p>Maintain clear and effective communication between Reservations, Front Office and key hotel departments</p><p>Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion</p><p>Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson</p><p>Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required</p><p>Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance</p><p>Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies</p><p>Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required</p><p>Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements</p><p>Undertake other duties as directed by the Reservations Manager or senior leadership team</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in hotel reservations or front office operations, with previous supervisory or senior agent experience preferred</li><li>Strong knowledge of reservations systems, yield management principles and booking channels, ideally within an Accor or similar luxury hotel environment</li><li>Confident communicator with the ability to liaise effectively with Front Office, Revenue, Sales and other key stakeholders with Opera PMS</li><li>Guest-focused mindset with a strong attention to detail and commitment to service excellence</li><li>Commercially minded, with the ability to identify upselling opportunities and support revenue performance</li><li>Organised and adaptable, able to manage competing priorities in a fast-paced environment</li><li>Natural team leader who enjoys coaching, supporting and developing team members</li><li>High level of professionalism with the ability to maintain brand standards and contribute to successful audit outcomes</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English, additional languages are a plus</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for UX Servicedesk XMO for one of our partners, a leader in the Consulting &amp; Technology Services !<br> Objective: The UX SD (Service Desk) role within the Experience Management Office (XMO) is responsible for understanding end user experience across Service Desk and digital support channels.<br> The role focuses on identifying pain points, analyzing user behavior, and translating qualitative and quantitative insights into experience improvement initiatives.<br> Responsibilities: Conduct UX and employee experience research related to Service Desk and support channels Analyze user journeys, touchpoints, and interactions across Service Desk processes Perform qualitative and quantitative research (interviews, surveys, focus groups, usability tests) Create and maintain personas to represent different Service Desk user groups Collaborate with Data Analysts, DEM Tool SMEs, and Experience Managers to triangulate insights Translate research findings into actionable recommendations for Service Desk improvement Support root cause analysis for experience related issues identified through XMO analytics Document findings and update insights in the Experience Management Tracker Experience in UX Research, Employee Experience, or Service Design roles Strong understanding of Service Desk or IT support environments Ability to apply UX research methods in operational service contexts Strong analytical, synthesis, and storytelling skills Very good communication and stakeholder collaboration skills user</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A Senior QC Engineer is a hands-on quality control professional responsible for performing manual, automation, API, and performance testing to ensure high-quality software delivery.<br> The role involves designing and executing test strategies, developing and maintaining automation scripts, utilizing AI-assisted testing tools to improve efficiency, preparing testing artifacts, and supporting successful product releases.<br> This full-time position reports to the QC Lead or Quality Manager and is ideal for technically skilled professionals who enjoy problem-solving, adopting modern testing practices, and working in fast-paced, collaborative environments.<br> 1. Manual Testing &amp; Test Execution • Design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, end-to-end, API, and performance testing.<br> • Perform exploratory, smoke, and sanity testing to validate application builds before release.<br> • Execute planned test cycles, document test results, log and manage defects with clear reproduction steps, and verify software fixes through regression testing.<br> 2. Test Automation Engineering • Develop, maintain, and execute automated test scripts and contribute to the continuous improvement of automation frameworks.<br> • Enhance test coverage by maintaining automation suites and integrating automated tests into CI/CD pipelines where applicable.<br> • Review, debug, and optimize automation scripts to improve reliability and execution efficiency.<br> 3. Performance Testing &amp; Optimization • Design, execute, and analyze performance, load, stress, endurance, and scalability tests to evaluate system reliability, responsiveness, and stability under varying workloads.<br> • Identify, analyze, and report performance bottlenecks while collaborating with development and infrastructure teams to recommend and validate performance improvements.<br> • Monitor performance test results and provide recommendations to improve application scalability and user experience.<br> 4. AI-Assisted Quality Engineering • Utilize AI-powered tools to accelerate test case generation, automation scripting, test data creation, defect analysis, and testing documentation while validating the accuracy and quality of AI-generated outputs.<br> • Evaluate and adopt AI-assisted testing techniques to improve testing effectiveness, productivity, and software quality.<br> • Apply AI tools responsibly to enhance test coverage, identify potential risks, and optimize testing workflows.<br> 5. Test Documentation &amp; Reporting • Prepare, maintain, and deliver testing artifacts, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.<br> • Provide accurate testing status updates, quality metrics, defect summaries, and risk assessments to project stakeholders.<br> 6. User Acceptance Testing (UAT) • Support User Acceptance Testing by preparing test cases, assisting with test environments, coordinating with stakeholders, executing UAT scenarios, and validating business requirements.<br> • Ensure UAT activities are completed successfully before production release.<br> 7. Defect Management &amp; Root Cause Analysis • Investigate, identify, and document root causes of software defects while collaborating with development teams to support timely resolution.<br> • Assist developers in reproducing and validating reported issues within test environments.<br> • Analyze recurring defects and recommend preventive quality improvements.<br> 8. Requirements Analysis &amp; SDLC Participation • Review business and functional requirements to ensure completeness, testability, and adequate test coverage.<br> • Participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, test planning, execution, validation, and release activities.<br> 9. Knowledge Sharing &amp; Team Collaboration • Mentor and provide technical guidance to junior and mid-level QC engineers on testing best practices, automation techniques, AI-assisted testing tools, and quality processes.<br> • Collaborate closely with development, product, business, and infrastructure teams to ensure high-quality software delivery.<br> 10. Quality Improvement • Contribute to improving testing methodologies, quality standards, templates, automation practices, AI-enabled quality engineering processes, and performance testing strategies.<br> • Identify opportunities for process improvement and recommend solutions to improve product quality and testing efficiency.<br> • Perform other duties as assigned.<br> • Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.<br> • 6+ years of hands-on experience in software quality control/testing.<br> • 5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).<br> • 2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).<br> • Professional certification such as ISTQB-CTFL or ISTQB-CTAL.<br> • Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).<br> • Proficiency in test automation tools and frameworks (e.<br>g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.<br> • Proficiency in performance testing tools and frameworks (e.<br>g., JMeter, LoadRunner, Gatling, k6, or similar) with the ability to design, execute, analyze, and optimize performance test scenarios.<br> • Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).<br> • Track record of owning UAT cycles and driving them to successful completion.<br> • Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.<br> • In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.<br> • Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.<br> • Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.<br> • Excellent command of written and spoken English.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A Senior QC Engineer is a hands-on quality control professional responsible for performing manual, automation, API, and performance testing to ensure high-quality software delivery.<br> The role involves designing and executing test strategies, developing and maintaining automation scripts, utilizing AI-assisted testing tools to improve efficiency, preparing testing artifacts, and supporting successful product releases.<br> This full-time position reports to the QC Lead or Quality Manager and is ideal for technically skilled professionals who enjoy problem-solving, adopting modern testing practices, and working in fast-paced, collaborative environments.<br> 1. Manual Testing &amp; Test Execution • Design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, end-to-end, API, and performance testing.<br> • Perform exploratory, smoke, and sanity testing to validate application builds before release.<br> • Execute planned test cycles, document test results, log and manage defects with clear reproduction steps, and verify software fixes through regression testing.<br> 2. Test Automation Engineering • Develop, maintain, and execute automated test scripts and contribute to the continuous improvement of automation frameworks.<br> • Enhance test coverage by maintaining automation suites and integrating automated tests into CI/CD pipelines where applicable.<br> • Review, debug, and optimize automation scripts to improve reliability and execution efficiency.<br> 3. Performance Testing &amp; Optimization • Design, execute, and analyze performance, load, stress, endurance, and scalability tests to evaluate system reliability, responsiveness, and stability under varying workloads.<br> • Identify, analyze, and report performance bottlenecks while collaborating with development and infrastructure teams to recommend and validate performance improvements.<br> • Monitor performance test results and provide recommendations to improve application scalability and user experience.<br> 4. AI-Assisted Quality Engineering • Utilize AI-powered tools to accelerate test case generation, automation scripting, test data creation, defect analysis, and testing documentation while validating the accuracy and quality of AI-generated outputs.<br> • Evaluate and adopt AI-assisted testing techniques to improve testing effectiveness, productivity, and software quality.<br> • Apply AI tools responsibly to enhance test coverage, identify potential risks, and optimize testing workflows.<br> 5. Test Documentation &amp; Reporting • Prepare, maintain, and deliver testing artifacts, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.<br> • Provide accurate testing status updates, quality metrics, defect summaries, and risk assessments to project stakeholders.<br> 6. User Acceptance Testing (UAT) • Support User Acceptance Testing by preparing test cases, assisting with test environments, coordinating with stakeholders, executing UAT scenarios, and validating business requirements.<br> • Ensure UAT activities are completed successfully before production release.<br> 7. Defect Management &amp; Root Cause Analysis • Investigate, identify, and document root causes of software defects while collaborating with development teams to support timely resolution.<br> • Assist developers in reproducing and validating reported issues within test environments.<br> • Analyze recurring defects and recommend preventive quality improvements.<br> 8. Requirements Analysis &amp; SDLC Participation • Review business and functional requirements to ensure completeness, testability, and adequate test coverage.<br> • Participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, test planning, execution, validation, and release activities.<br> 9. Knowledge Sharing &amp; Team Collaboration • Mentor and provide technical guidance to junior and mid-level QC engineers on testing best practices, automation techniques, AI-assisted testing tools, and quality processes.<br> • Collaborate closely with development, product, business, and infrastructure teams to ensure high-quality software delivery.<br> 10. Quality Improvement • Contribute to improving testing methodologies, quality standards, templates, automation practices, AI-enabled quality engineering processes, and performance testing strategies.<br> • Identify opportunities for process improvement and recommend solutions to improve product quality and testing efficiency.<br> • Perform other duties as assigned.<br> • Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.<br> • 6+ years of hands-on experience in software quality control/testing.<br> • 5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).<br> • 2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).<br> • Professional certification such as ISTQB-CTFL or ISTQB-CTAL.<br> • Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).<br> • Proficiency in test automation tools and frameworks (e.<br>g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.<br> • Proficiency in performance testing tools and frameworks (e.<br>g., JMeter, LoadRunner, Gatling, k6, or similar) with the ability to design, execute, analyze, and optimize performance test scenarios.<br> • Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).<br> • Track record of owning UAT cycles and driving them to successful completion.<br> • Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.<br> • In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.<br> • Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.<br> • Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.<br> • Excellent command of written and spoken English.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mylo is Hiring: Activiation agents!!</p><p>We are currently looking for enthusiastic and customer-focused individuals to join Mylo as an Activiation agent!</p><p><br></p><p><b>Job Requirements:</b></p><p>Graduates are welcome to apply</p><p>English level: B1</p><p>1–2 years of experience in Customer Service or Front-office operations or Retail</p><p>Maximum age: 35 years</p><p>Employment Details:</p><p>Candidates will be outsourced contract with NOK</p><p>Locations: Cairo, Alex, Delta&amp; Upper Egypt</p><p><br></p><p><b>Working Hours:</b></p><p>8 working hours per day</p><p>6 working days, 1 day off</p><p>B.Tech employees : Rotational shifts ( Morning and Night )</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Graduates are welcome to apply</li><li>English level: B1</li><li>1 2 years of experience in Customer Service or Front-office operations or Retail</li><li>Maximum age: 35 years</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Overview<p>The Analytics DEM Specialist is responsible for analyzing and interpreting data from Digital Experience Monitoring (DEM) platforms to provide actionable insights into digital employee experience, endpoint performance, and application health. The role supports proactive IT operations, service improvement initiatives, and data-driven decision-making across IT delivery and Experience Management Office (XMO) functions.</p><br>Key Responsibilities<ul><li>Analyze and interpret data collected from DEM tools such as Nexthink and SysTrack.</li><li>Monitor device performance, application usage, endpoint health, and overall user experience.</li><li>Design, develop, and maintain dashboards, reports, and analytics views for various stakeholders.</li><li>Identify trends, performance issues, anomalies, and root causes affecting digital employee experience.</li><li>Provide actionable recommendations to improve user satisfaction and IT service quality.</li><li>Support Incident, Problem, and Change Management processes through data-driven insights.</li><li>Collaborate with Service Delivery, Workplace, Infrastructure, and ITSM teams to define analytics requirements and use cases.</li><li>Translate complex technical data into clear business-focused reports and presentations.</li><li>Support Experience Level Agreement (XLA) measurement, reporting, and continuous improvement initiatives.</li><li>Identify opportunities for automation, optimization, and operational efficiency improvements.</li><li>Ensure the accuracy, consistency, and quality of reporting data.</li><li>Maintain documentation related to dashboards, analytics methodologies, KPIs, and reporting processes.</li><li>Participate in regular service review meetings and present key findings and recommendations.</li><li>Monitor user experience trends and proactively highlight potential risks before they impact business operations.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Overview<p>We are looking for a proactive and curious DevOps Engineer who is passionate about automation, cloud infrastructure, software development, Kubernetes, and artificial intelligence.</p><br><p>The ideal candidate follows developments in the AI industry, experiments with new tools, and works on personal projects to continuously improve their technical skills. This role is suited to someone who enjoys solving problems, taking ownership, learning independently, and challenging themselves to exceed their current capabilities.</p><br>Key Responsibilities<p>Build, maintain, and improve reliable and scalable cloud infrastructure.</p><br><p>Deploy, manage, and troubleshoot Kubernetes clusters and containerized applications.</p><br><p>Monitor cluster health, performance, availability, and resource usage.</p><br><p>Manage Kubernetes workloads, services, ingress, storage, networking, secrets, and configuration.</p><br><p>Develop and maintain CI/CD pipelines for automated software delivery.</p><br><p>Automate infrastructure provisioning, configuration, monitoring, and operational processes.</p><br><p>Manage infrastructure and services primarily on AWS.</p><br><p>Support selected workloads and services on Microsoft Azure.</p><br><p>Troubleshoot infrastructure, application, deployment, networking, and cluster-related issues.</p><br><p>Work closely with software engineers to improve development and release processes.</p><br><p>Use Infrastructure as Code tools to create repeatable and scalable environments.</p><br><p>Identify opportunities to use AI tools to improve engineering productivity, automation, monitoring, and internal workflows.</p><br><p>Research new technologies and recommend practical improvements.</p><br><p>Document systems, architecture, processes, and operational procedures.</p><br>Required Skills and Experience<p>Professional experience in DevOps, cloud engineering, software engineering, systems engineering, or a related role.</p><br><p>Strong practical experience with Kubernetes and production cluster management.</p><br><p>Experience deploying, scaling, upgrading, monitoring, and troubleshooting Kubernetes clusters.</p><br><p>Experience with managed Kubernetes services, preferably Amazon EKS.</p><br><p>Familiarity with Azure Kubernetes Service is an advantage.</p><br><p>Strong understanding of Docker and containerized environments.</p><br><p>Practical experience with AWS services and cloud architecture.</p><br><p>Familiarity with Microsoft Azure services and concepts.</p><br><p>Strong understanding of software development principles and the software delivery lifecycle.</p><br><p>Experience with at least one programming or scripting language, such as Python, JavaScript, Bash, Go, or PowerShell.</p><br><p>Experience with CI/CD platforms and automated deployment processes.</p><br><p>Knowledge of Infrastructure as Code tools, such as Terraform, AWS CloudFormation, or Azure Bicep.</p><br><p>Understanding of Linux, networking, security, monitoring, logging, and troubleshooting.</p><br><p>Experience using Git and modern source control workflows.</p><br>Kubernetes and Cluster Management<p>The successful candidate should have experience with:</p><br><p>Kubernetes architecture, including control plane and worker node components.</p><br><p>Cluster installation, configuration, maintenance, and upgrades.</p><br><p>Deployments, StatefulSets, DaemonSets, Jobs, and CronJobs.</p><br><p>Services, ingress controllers, load balancing, and DNS.</p><br><p>Kubernetes networking, storage, secrets, and configuration management.</p><br><p>Helm charts and Kubernetes package management.</p><br><p>Autoscaling, resource limits, requests, and capacity planning.</p><br><p>Role-Based Access Control, identity, permissions, and cluster security.</p><br><p>Cluster monitoring, logging, alerting, and incident troubleshooting.</p><br><p>High availability, disaster recovery, backup, and restoration processes.</p><br><p>Production environments with multiple clusters or namespaces.</p><br>AI and Continuous Learning<p>We are particularly interested in candidates who:</p><br><p>Actively follow developments in AI, large language models, automation, and developer tools.</p><br><p>Experiment with AI tools in their work or personal projects.</p><br><p>Understand how AI can support engineering, operations, monitoring, and automation.</p><br><p>Build personal projects, contribute to open-source projects, or independently explore new technologies.</p><br><p>Demonstrate a strong desire to learn, improve, and expand beyond their current capabilities.</p><br>Personal Qualities<p>Proactive and comfortable taking ownership.</p><br><p>Curious, self-motivated, and willing to experiment.</p><br><p>Able to identify problems and propose solutions without waiting for detailed instructions.</p><br><p>Strong analytical and problem-solving skills.</p><br><p>Comfortable working independently and collaborating with technical teams.</p><br><p>Open to feedback and committed to continuous improvement.</p><br><p>Ambitious and motivated to exceed their current level of knowledge and performance.</p><br>Nice to Have<p>Experience with Amazon EKS, Azure Kubernetes Service, or self-managed Kubernetes clusters.</p><br><p>Experience with GitOps tools such as Argo CD or Flux.</p><br><p>Experience with service mesh technologies such as Istio or Linkerd.</p><br><p>Experience with observability tools such as Prometheus, Grafana, Datadog, CloudWatch, or Azure Monitor.</p><br><p>Knowledge of cloud security, identity management, and access control.</p><br><p>Experience integrating AI APIs or building AI-powered tools.</p><br><p>Public personal projects, a GitHub portfolio, technical writing, or open-source contributions.</p><br><p>Relevant AWS, Azure, Kubernetes, or DevOps certifications.</p><br>What We Offer<p>The opportunity to work with modern cloud, Kubernetes, automation, software, and AI technologies.</p><br><p>A role with meaningful ownership and room to introduce new ideas.</p><br><p>Support for professional development and continuous learning.</p><br><p>The freedom to experiment, improve processes, and build better technical solutions.</p><br><p>A collaborative environment for people who want to challenge themselves and grow.</p><br> </div>

Company Description Gulf Cryo is a leading provider of industrial gas solutions, privately owned and headquartered in Dubai, United Arab Emirates. The company operates in 10 countries across the Middle East and Gulf, with a strong focus on regional growth and emerging business opportunities. For over a decade, Gulf Cryo has manufactured and supplied industrial, medical, and specialty gases to sectors such as healthcare, food and beverage, manufacturing, primary metals, oil and gas, and refineries. Its products support a wide range of applications, from oxygen for hospitals to specialty gases for electronics and hydrogen for clean fuels. Team members join a business with established expertise, diverse customers, and a commitment to innovation in gas technologies. Role Description IT Support & Service Desk Operations• Provides technical support and advice to IT end-users to prevent, troubleshoot and resolve IT issues. Analyses issues to identify root cause and suggest ways to avoid reoccurrence.• Manages the configuration and installation of desktop IT software on computers and other devices. • Resolves all IT support incidents and requests in accordance with the associated service level agreements (SLA).• Manages and maintains all user support information in the IT Service Desk system, including ticket classification, prioritising, escalation and actions. • Documents solutions and procedures to share across IT group and business users.<br>IT Asset Management • Manages assignment, configuration, support and repairs of user computing devices and accessories, including laptops and smart phones. • Ensures all company IT assets (hardware and software) are accurately managed for inventory, licensing and budget purposes, including maintaining IT assets databases and documentation.• Works with IT suppliers and internal Procurement teams to acquire IT assets in compliance with company commercial policies, including ensuring IT technical specifications and competitive bidding requirements are met. <br>Business Relationship Management• Obtains feedback from IT system end-users on the impact of incidents and the quality of services provided, including improvement suggestions.• Provides IT system training to company staff, including user onboarding and IT Security awareness policies and guidance.• Demonstrates IT as a proactive business support partner.<br>Information Security & IT Assurance• Supports the technical implementation and ongoing maintenance of Information Security solutions in response to the changing cyber-security threat landscape.• Follows all IT Change Management processes and best practice to minimize the risk of business system outages by properly planning, testing and documenting system changes.<br>IT Operations and Infrastructure Administration• Performs administration of on-premise and cloud software and systems as needed.• Ensures general business resources including printers, meeting room equipment and access control systems are working effectively. • Coordinates with HR, Facilities and suppliers for any office moves or new staff arrivals involving IT equipment provisioning, cabling etc.• Supports evaluation of new technology solutions and equipment to help identify cost-effective ways of delivering required functionality, including participating in new IT system testing.<br> General working practices• Customer service orientation, including professionalism and managing user expectations.• Communicates effectively when supporting end users, either in-person, via phone, email, messaging or using IT Service Desk application.• Promotes IT as a proactive business partner and advisor, instead of a reactive ‘order taker’.• Challenges status-quo and current IT practices/solutions to continually search for and suggest more efficient or cost-effective ways of working.• Understands the 24/7 nature of Gulf Cryo business and is able to respond to urgent IT support needs and/or scheduling of activities outside of normal business hours to minimize impact.• Follows all company policies, including strict adherence to HSE standards to always work safely to avoid risk of harm to self, others or the environment. <br> Qualifications Education: Bachelor’s degree in Computer Science/Application/Engineering, or equivalent Experience: Minimum 4-5 years IT support and/or operations working experience, with additional preferred. Certification in Microsoft, Cisco technologies and ITIL Foundation 4, with basic technical knowledge of a broad variety of IT systems. Knowledge of IT Helpdesk applications an advantage Skills: Strong analytical and problem-solving skills, with attention to detail. Teamworking skills. Written and verbal communication skills. Interpersonal skills. Flexibility and adaptability. Able to take the initiative and be proactive. Customer service orientation Languages: Excellent level of both English and Arabic proficiency

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Introduction <br> <p>A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.</p><br><br> <br> <br> Your role and responsibilities <br> <p>* Configure SAP SuccessFactors Employee Central (EC) modules, including Job Information, Compensation, Time Off, and Workflows.</p><br><br> <p>* Support data migration, integration testing, and User Acceptance Testing (UAT).</p><br><br> <p>* Assist in requirement gathering, business process documentation, and solution design.</p><br><br> <p>* Resolve configuration issues and provide support during go-live activities.</p><br><br> <p>* Manage end-to-end payroll cycles, including pre-payroll activities, simulation, posting to FI, and post-payroll processing.</p><br><br> <p>* Ensure compliance with statutory and regulatory requirements (e.g., tax, social security, labor laws) in line with country-specific regulations.</p><br><br> <p>* Support Compensation Management, including salary structures, merit increases, promotions, and bonus plans.</p><br><br> <p>* Provide functional and technical support for SAP Payroll issues, including investigation and resolution of payroll discrepancies.</p><br><br> <p>* Create and maintain documentation for system configuration, process flows, and user guides.</p><br><br> <p>* Participate in system upgrades, enhancements, and rollouts, including testing and training sessions.</p><br><br> <p>* Support audits and reporting by providing accurate payroll-related data and documentation.</p><br><br> <br> <br> Required education <br> Bachelor's Degree <br> <br> Preferred education <br> Bachelor's Degree <br> <br> Required technical and professional expertise <br> <p>* Bachelor's degree in Human Resources, Information Systems, Business, or a related field.</p><br><br> <p>* Experience in end-to-end SAP SuccessFactors EC implementations.</p><br><br> <p>* Strong understanding of payroll schemas, PCRs, wage types, and info types.</p><br><br> <p>* Excellent problem-solving, analytical, and decision-making skills.</p><br><br> <p>* Strong communication and stakeholder management abilities.</p><br><br> <br> <br> Preferred technical and professional experience <br> <p>* <strong>SAP HR Module Knowledge:</strong> Exposure to SAP HR modules beyond personnel administration, recruitment, organizational management, personnel development, health and safety, and training &amp; events.</p><br><br> <p>* <strong>Additional Consulting Skills:</strong> Exposure to specialized consulting skills, such as change management, to effectively integrate packaged technology into the client's business environment.</p><br><br> <p>* <strong>Industry Knowledge:</strong> Exposure to industry-specific HR processes and best practices to provide tailored solutions for clients.</p><br><br> <br> <br> <br> <br> <br> </div>

SB Human Capital is currently hiring on behalf of a leading company in the software development sector for the position of Senior Odoo Implementer based in El Sheikh Zayed City, Giza.<br>Responsibilities Conduct workshops with clients to accurately gather and understand business requirements. Prepare the ''Gap Analysis" document and identify discrepancies between client requests and standard Odoo functionality. Prepare the project timeline and define delivery milestones. Design workflows and create process flowcharts. Write the Solution Design Document (SDD) to be handed over to the implementation team. Define access rights and the required data structure theoretically. Monitor work progress to ensure the implementation matches the approved design. Direct interaction with the client and expectation management. Conduct User Acceptance Testing (UAT) with the client. Manage and execute the training plan. Give the green light for the final Go-Live.<br>Job Requirements Bachelor's degree in Business Administration, Information Systems, or a related field. Minimum of 3 years of hands-on experience with Odoo.. Solid understanding of business processes across finance, HR, sales, supply chain, and operations. Strong experience managing ERP implementation projects end-to-end.

<p>Records and collects all keys and papers held within the Housekeeping Office. Ensures the sorting of all daily activity reports in the Housekeeping Office. Protects the privacy and security of guests and co-workers. Answers phone calls promptly, following proper telephone etiquettes as trained and per the standards. Records all incoming calls, ensures all messages are disseminated and followed up accordingly. Handles all issues pertaining to Lost &amp; Found - receiving, recording, storage, claiming and clearing. Updates and maintains all housekeeping files. Updates and prints out from the Opera system the room discrepancy report in morning and afternoon and ensures the submission of a copy to Accounts and Front Office. Arranges baby-sitting for guests and prepares attendance sheets for the monthly payroll. Keeps and maintains the cleanliness and tidiness of the Housekeeping Office. Clears all outdated reports on a monthly basis based on the hotel standard for record keeping. Supports all co-workers and treats them with dignity and respect. Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures. Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. Carries out all responsibilities related to the quality management systems implemented at the facilities Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vocational diploma</p><p>Experience: At least 1 year of experience in the related field.</p><p>Foreign Language: Not expected.</p><p>Courses and Training: Prior attendance in courses and seminars in the related field.</p><p>Computer Literacy: Not expected.</p><p>Skills: Adaptability/Flexibility, Stress Tolerance</p>