Training Manager Jobs in Egypt

Location : Sheikh Zayed, Egypt Job Type : On-Site (Office Based-Full Time)<br>JOB SUMMARYAs a Team Leader, you will take the lead of a team of Customer Support Representatives who would be responsible for managing phone calls, emails and live chat related to customer's questions regarding our client's policies. You will be responsible for employees’ satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability.<br>KEY JOB RESPONSIBILITIESManage team of Customer Support Representatives Provide coaching to team members to support their professional and personal Support the Operation Manager in identifying areas of improvement. Provides accurate and timely communication to all applicable parties on any customer support issue Attends regular operational and business review meetings Monitors specific KPIs to ensure the proper delivery of the business Participates in reviewing processes and workflow to diagnose areas for improvement Builds and sends updated reports to the management team (site manager, global operations manager, office manager, etc.) as required Proactively proposes improvement plans where gaps are noticed Participate in the recruitment process for new hires in the program Ensure legal compliance and safety of content uploaded to the short video platforms Fulfill base productivity and quality requirements We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.<br>KEY JOB REQUIREMENTSFluency in English (B2/C1) Proven working experience as Team Leader in BPO environment,Excellent organization and leadership skills Strong knowledge of MS Office (Word, Excel) Eager to learn, self-motivated and goal oriented Logical problem-solving skills and ability to multi-task Proven oral and written communication skills Possess a high level of Professionalism<br>But that’s just the start–here are a few more reasons to consider Alorica. Career development opportunities Extensive training programs Access top notch technologies and best practices Excellent working environment Company events

Work Location: Remote, based in any city within the country<br>Job Responsibilities:1. Implement company sales strategies and oversee the execution of regional tasks and objectives.2. Develop and manage sales channels, distributors, agents and/or ODM partners within the assigned territory.3. Lead local market brand promotion activities, including participating in exhibitions, organizing workshops and supporting clinical trials.4. Take responsibility for sales in the designated region, including business follow-ups, order management, and more.5. Regular reports for business progress.<br>Requirements:1. Strong ability to work independently, problem-solving skills, communication and coordination skills, adaptability, and teamwork skills.2. Demonstrated market insight, a strong sense of responsibility, and a results-oriented mindset.3. Proficiency in English and local language as a working language.4. Bachelor's degree or higher, with at least 2 years of experience in the ultrasound diagnosis business. Being able to perform product sales demonstration. Preference will be given to candidates with experience in sales operation.5. Adapting to frequent travel.6. Proficient in Microsoft Office software.

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment<br>The main purposes of the job are as follows: <br>RM is responsible for expanding the bank various business lines (Exiting clients/ Marketing new names) with an aim to maximize the revenues (as well as return on capital) for the bank, all the time ensure that the quality of portfolio is well monitored so as to minimize the taking of provisions.<br>Duties & Responsibilities<br>Business origination (through development of either existing relationships or prospects) to achieve budgets. Cross-selling of all the various business lines of CAE or the CA Group (Payroll, Corp. Credit Card, Private Banking, Online, referral) Prepare Credit proposals jointly with Financial Analysis Team (AFL, Renewals, memos) Maintain an active calling program with all calls being recorded in the CRM. Ensure that KYC's are properly maintained at all times. Ensure timely submission of annual reviews. Account Management in terms of “Marketing, Risk management, Cross selling, client requests”. Early identification and reporting of potential problematic accounts. If required, preparation of work out situation to be handled by the DAS unit. Focal Point for any compliance issue. At all times, maintain a good knowledge and understanding of CA's credit policy and procedures and CBE regulations. Handle day to day operations (transfers, LGs, LCs, FIBDCs, account opening) in coordination with CFMO<br>Qualifications:<br>Minimum 5+ years of Corporate Banking experience Marketing and cross selling skills. Credit skills Interpersonal skills Negotiations skills Risk Assessment

Occupation Description The Document Control Assistant Manager supports the overall management and strategic direction of document control activities across City Edge Developments’ projects. This role assists in establishing and maintaining effective document management systems, ensures compliance with internal procedures and project requirements, and supervises the execution of daily document control operations. The position requires leadership skills, cross-functional coordination, and a focus on improving efficiency, compliance, and data accuracy within the Document Control function.<br>Job Scope Manage the Head Office Document Control and Electronic Archiving function across projects and corporate departments. Develop, implement, and continuously improve document control procedures, workflows, standards, and policies. Manage the company's electronic document management and archiving system using Laserfiche. Establish and maintain a structured document classification, numbering, naming, indexing, and metadata system. Ensure proper control of project documentation. Ensure documents are properly reviewed, approved, distributed, archived, and retrievable throughout their lifecycle. Establish document retention, revision control, and document disposal procedures in accordance with company requirements. Coordinate with Projects, Development, Engineering, Construction, Commercial, Legal, Finance, Procurement, and Facility Management to ensure consistent document control practices. Monitor compliance with document control procedures and conduct periodic audits. Manage access permissions, document confidentiality, and controlled distribution of sensitive information. Lead the migration, digitization, indexing, and organization of legacy paper and electronic records into the electronic archiving system. Develop dashboards and reports to monitor document control performance, outstanding actions, document status, and compliance. Train document controllers and end users on Laserfiche and company document control procedures. Lead continuous improvement initiatives to increase efficiency, reduce paper dependency, and improve information retrieval. Ensure proper preservation and accessibility of the company's historical and critical records.<br>Education and Most Common Work Experience Requested Bachelor’s degree in Engineering, Information Management, Business Administration, or a related field.8+ years of relevant experience, preferably within real estate development, construction, engineering consultancy, or a similar environment. Previous experience managing a Document Control Department or centralized document management function. Strong practical experience with Laserfiche or a comparable Enterprise Content Management / Document Management System. Good understanding of document workflows, metadata, indexing, version control, electronic archiving, and records management. Experience with large-scale project documentation and construction/real estate records is highly preferred. Strong knowledge of Microsoft Office, particularly Excel and Share Point or similar document management platforms. Experience in developing and implementing Document Control procedures and standards. Strong leadership, organizational, communication, and analytical skills. Excellent attention to detail and ability to manage large volumes of information. Very good command of English, written and spoken.

Occupation Description The Document Control Assistant Manager supports the overall management and strategic direction of document control activities across City Edge Developments’ projects. This role assists in establishing and maintaining effective document management systems, ensures compliance with internal procedures and project requirements, and supervises the execution of daily document control operations. The position requires leadership skills, cross-functional coordination, and a focus on improving efficiency, compliance, and data accuracy within the Document Control function.<br>Job Scope Manage the Head Office Document Control and Electronic Archiving function across projects and corporate departments. Develop, implement, and continuously improve document control procedures, workflows, standards, and policies. Manage the company's electronic document management and archiving system using Laserfiche. Establish and maintain a structured document classification, numbering, naming, indexing, and metadata system. Ensure proper control of project documentation. Ensure documents are properly reviewed, approved, distributed, archived, and retrievable throughout their lifecycle. Establish document retention, revision control, and document disposal procedures in accordance with company requirements. Coordinate with Projects, Development, Engineering, Construction, Commercial, Legal, Finance, Procurement, and Facility Management to ensure consistent document control practices. Monitor compliance with document control procedures and conduct periodic audits. Manage access permissions, document confidentiality, and controlled distribution of sensitive information. Lead the migration, digitization, indexing, and organization of legacy paper and electronic records into the electronic archiving system. Develop dashboards and reports to monitor document control performance, outstanding actions, document status, and compliance. Train document controllers and end users on Laserfiche and company document control procedures. Lead continuous improvement initiatives to increase efficiency, reduce paper dependency, and improve information retrieval. Ensure proper preservation and accessibility of the company's historical and critical records.<br>Education and Most Common Work Experience Requested Bachelor’s degree in Engineering, Information Management, Business Administration, or a related field.8+ years of relevant experience, preferably within real estate development, construction, engineering consultancy, or a similar environment. Previous experience managing a Document Control Department or centralized document management function. Strong practical experience with Laserfiche or a comparable Enterprise Content Management / Document Management System. Good understanding of document workflows, metadata, indexing, version control, electronic archiving, and records management. Experience with large-scale project documentation and construction/real estate records is highly preferred. Strong knowledge of Microsoft Office, particularly Excel and Share Point or similar document management platforms. Experience in developing and implementing Document Control procedures and standards. Strong leadership, organizational, communication, and analytical skills. Excellent attention to detail and ability to manage large volumes of information. Very good command of English, written and spoken.

Role Objectives:The Customer Experience Excellence Manager is responsible for driving continuous improvement across CX through automation and AI enablement, process optimization, customer journey improvement, and the Voice of Customer (VOC) program. The role provides centralized CX capabilities, tools, standards, and insights to support consistent and effective customer experiences across all Business Units.<br>Roles & Responsibilities:1. AI Agent Maintenance & New Configurations Own ongoing maintenance, monitoring, and configuration of the CX AI agent(s)/chatbots across in-app, messaging, social media, and tickets. Build and deploy new AI agent flows, intents, and configurations to support new products, BUs, campaigns, and seasonal initiatives. Monitor AI performance (containment rate, resolution accuracy, escalation rate), troubleshoot issues, and drive continuous improvement. Partner with Engineering and Product on integrations, APIs, and platform upgrades affecting the AI agent stack.<br>2. Process Enablement Design, document, and maintain CX SOPs, workflows, and tooling standards used across all BU-aligned CX teams. Identify process inefficiencies and automation opportunities across CX operations; lead process re-engineering initiatives. Own configuration and enablement of core CX tooling (helpdesk, CRM, IVR, etc.); train BU CX Managers and Leads on new tools and processes. Develop onboarding and training materials for CX new hires across all BUs.<br>3. Customer Journey Mapping Lead end-to-end customer journey mapping across all Business Units, identifying friction points across digital, in-store/app, and support channels. Partner with Product, Tech, and Marketing to redesign journeys and prioritize fixes based on customer impact. Maintain a living repository of journey maps, kept current as products, BUs, and channels evolve.<br>4. Voice of Customer (VOC) Program Own the NPS/CSAT survey design, proactive call and survey programs, and structured feedback loops. Consolidate and analyze VOC data across all BUs to identify systemic themes, and present insights and recommendations to leadership and BU CX Managers. Ensure VOC insights feed back into process enablement, journey mapping, and AI agent configuration work.<br>5. Cross-Functional Partnership & Reporting Act as the technical and enablement partner to the other BUs CX Managers, ensuring their teams have the tools, processes, and AI capabilities they need to operate effectively. Consolidate reporting and dashboards on AI performance, process compliance, journey mapping initiatives, and VOC results for leadership. Represent CX in technology and product roadmap discussions, advocating for CX-impacting initiatives.<br>6. Team Leadership & Development Lead, coach, and develop the Customer Experience Excellence team, setting priorities, managing performance, and ensuring effective delivery across the function’s areas of responsibility.<br>Required Education, Knowledge, And Skills:A technical background is required for this role.7+ years of experience in CX technology, CX operations, or a related technical/operations role. Hands-on experience configuring and maintaining AI agents, chatbots, or conversational AI platforms (intent design, flow building). Experience with process design and automation (workflow tools, RPA, or CX platform administration). Experience running VOC programs (NPS/CSAT) and leading customer journey mapping. Strong analytical and reporting skills; comfortable working directly with dashboards and data tools. Excellent stakeholder management skills, able to partner effectively with Tech, Product, and peer CX Managers. Strong people leadership and coaching skills. Fluent in Arabic and English, written and verbal.

The continuous growth of EDF Power Solutions, along with the increasing complexity and size of projects, brings light to the need for a common approach in order to establish and ensure steadiness and consistency, leverage on the projects volumes and capitalize on experience in real time.<br>As a response to that, EDF Power Solutions Egypt, is seeking a Construction Quality Manager (M/F) with substantial experience in Renewable Energy Projects with emphasis on construction quality management to oversee the construction quality aspects of a large scale on-shore wind project located in Egypt nearby Ras Shukeir and ensure that works are to the right quality standards as per the EPC Contract and other Project Agreement Requirements.<br>The Construction Quality Manager (M/F) will be located at Ras Shukeir, Egypt. He/She is meant to be permanently based at site. Start date: November 2026<br>The position reports to the EPC Contract Director, while maintaining a functional link with EDF Power Solutions Egypt Chief Operating Officer and EDF Power Solutions Quality Corporate team<br>Main responsibilities<br>The Construction Quality Manager (M/F) will undertake the responsibilities, tasks and duties listed below:<br>Ensure that the Works are executed to the right quality standards as per the EPC Contract and other Project Agreement Requirements. Quality Manager is responsible for ensuring that the Works are executed as per the Quality management plans Participate in developing best practices and tools for project quality management Be responsible for the overall strategy for the Quality Assurance /Quality Control monitoring activities of the Project from its initiation to its implementation Review the initial release of the Quality Management Plan of the Project (main contractors), including in particular KPI definition, Inspection and Test Plan (ITP) initial release, Non-Conformity (NC) Management organization Review of the Quality Management Plan for the Project Ensure an appropriate follow-up of notifications for Inspections (Hold Points, Witness Points) Actively participate in project mock-up, quality inspection and site acceptance Coordinate the work of any Quality Inspectors duly mandated by the construction Team in a dedicated field of expertise Monitor the overall NC process, including an appropriate follow-up of any NC issued by the EPC Contractor, with the review of the associated implementation of the corrective action and the evaluation of the efficiency of the proposed actions Ensure the proper implementation of Root Cause Analyses (RCA) of deviations and participate in analysis meetings when necessary Organize regular follow up meeting with the EPC Contractor KPI, NC (and RCA), ITP follow up Actively contributes to the punch list release and review, and in particular the follow up of the NC up to closure Actively contribute to the lesson learned process Carry out actions that can promote continuous improvement in the performance of the EPC Contractor Prepare Quality management reports and presentations as requested for the benefit of the Construction Director and/or Sponsors Act as deputy Construction Director, and:Provide regular updates on his/her perimeter to the Construction Director Be responsible for monitoring, on day-to-day basis, all on-site work activities (electrical, mechanical, civil, communications, HSE, QA/QC, etc.). Be responsible for fostering a proactive Health and Safety culture within the project organizations as well with the main contractors, subcontractors and suppliers;Motivate and supervise the construction team and influence them to take positive action and accountability for their assigned Work.develop and deliver progress reports, proposals, documentation, and presentations on regular basis.<br>The position contributes to feeding EDF group with major quality related learning and will provide direct benefit to the community of international quality managers<br>QUALIFICATIONS & EXPERIENCE<br>The successful candidateshould have a Master’s degree in Engineering, quality management or equivalent and minimum 10 years of experience in quality management for Energy projects and ideally on-shore wind projects in construction. A provensuccessful previous experience in MENA is a must<br>COMPETENCIES:<br>Project Quality Management: ISO 9001 (Quality Management System), ISO 19011 (guidelines for auditing Management System) and ISO 10005 (guidelines for Project Quality Management plan) or equivalent Technical Management: understands common fields of engineering (civil, electrical) with strong knowledge and understanding of Solar and Storage technologies and in general the renewables Sector. Contract Management: understands interactions between contract and quality contract requirements Substantial experience in power plants and in particular in construction project management of renewable projects Experience in management of multi split construction contracts is a plus<br>HARD SKILLS:<br>Strong knowledge of Quality Management methodologies Proficiency in MS Office (Word, Excel, Power Point…) and Project documentation system (i.e. Quality registers/records: Audits, NC register, RCA register) Fluency in English is required. Arabic and French are real assets.<br>SOFT SKILLS:<br>Interpersonal:Flexibility to interact and travel within multicultural and sometimes complex environments, with people coming from various levels of the Business environment (project sponsors, managers, project teams, executives…) Collaborative and co-operative leadership style and inspire co-workers and partners at all levels. Thriving on teamwork: able to adapt behavior and attitude towards teammates, able to work as a team even in remote/virtual conditions Ability to work in high stress situations Consultative in nature and in duties<br>Technical:Field oriented Ability to summarize facilitate projects decision-making process through a pragmatic and practical approach Ability to teach concepts and transfer knowledge to project teams Ability to translate technical jargon into simple concepts<br>Professional:Ability to adapt and prioritize tasks and workloads in accordance with project operational constraints Thoroughness and organizational skills: good assessment capabilities, able to suggest improvements for activities involving itself and others Deadline-driven, results-oriented, and able to manage multiple projects and priorities simultaneously.

Job Title: PMO Senior Manager<br>Deliver Egypt’s first High Speed Rail Service with DBEE. DBEE is a joint venture between DB International Operations and Elsewedy Electric. DB International Operations provides rail operations and maintenance worldwide; Elsewedy Electric, global energy and infrastructure solutions provider. Together, we combine strong local capabilities with proven global railway expertise to enable efficient, safe and sustainable passenger and freight mobility on Egypt’s first High Speed Rail network. We are looking for you as early as possible as Senior PMO Manager for DB-El Sewedy Railway Operation Egypt for the primary location Cairo.<br>The role: Reporting to the PMO Director, the Senior PMO Manager is responsible for establishing and leading the Project Management Office (PMO), ensuring effective governance, integrated planning, project controls and executive reporting across the organization. The role provides transparency on project performance, supports executive decision-making and drives alignment between all functional workstreams to enable the successful mobilization and delivery of Egypt’s first High Speed Rail project.<br>Your responsibilities:Responsible for organizational governance, integrated planning, performance management, risk and change management, policy deployment and executive reporting across all operational and maintenance functions. The position provides visibility on contractual compliance, operational performance and strategic initiatives, enabling management to make informed decisions and achieve organizational objectives. Establish and maintain contractual obligations register and ensure fulfillment of all customer and shareholder requirements. Monitor compliance against contractual KPIs, SLAs and reporting requirements. Coordinate cross-functional actions to address contractual gaps and non-conformities. Lead the development, review and continuous improvement of PMO policies, procedures, frameworks and management systems. Ensure alignment of organizational procedures with contractual obligations, railway industry standards and corporate governance requirements. Establish, lead and continuously improve the Project Management Office (PMO). Develop and implement PMO governance standards, methodologies and best practices. Coordinate and maintain the integrated master schedule across all departments and workstreams. Monitor operational and strategic initiative delivery, ensuring achievement of business objectives, contractual commitments and performance targets. Develop and maintain integrated organizational schedules covering mobilization activities, operational readiness plans, strategic initiatives, audits, certifications and contractual deliverables. Develop and maintain executive dashboards covering operational performance, contractual compliance, risks, changes, strategic initiatives and key organizational KPIs. Oversee project controls, including schedule monitoring, forecasting and change management. Maintain the enterprise risk register, facilitate risk assessments and ensure mitigation actions are effectively implemented and monitored across all functions. Ensure effective collaboration and alignment across all internal stakeholders and functions. Promote compliance with contractual obligations, governance requirements and project procedures. Manage the requirements traceability framework and ensure deployment of contractual and organizational requirements across all departments. Coordinate with various departments such as Operations, Maintenance, Safety, Quality and other Supporting Functions to ensure timely closure of requirements.<br>Your profile/ qualifications:Bachelor’s degree in engineering, postgraduate studies or professional qualifications in Project Management is advantageous Master’s degree is considered an advantage. Professional certification such as PMP®, PRINCE2®, PMI-PMOCP or equivalent is preferred. Minimum 10 years of experience in PMO, project controls, operations performance management or organizational governance. Proven experience in a senior PMO leadership role. Strong background in project governance, planning, project controls and executive reporting. Experience working on large-scale infrastructure, transportation or railway projects. Ability to manage complex stakeholder environments and cross-functional teams. Experience within international and multicultural organizations. Excellent communication, analytical and problem-solving skills with the ability to present information to senior management.<br><br>General Information:DB-El Sewedy Railway Operation Egypt is committed to providing equal employment opportunities and welcomes applications from all qualified candidates, regardless of gender, age, nationality, religion, disability, marital status, or any other characteristic protected by law. We believe that diversity of backgrounds, perspectives, and experiences strengthens our organization and contributes to a respectful, inclusive, and high-performing work environment.

Job Title: Assistant Manager, Ads Operations Location: Arkan Plaza, ElSheikh Zayed, Egypt Reporting to: VP- Growth, Digital Strategy & Ads<br>About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Ads Operations Assistant Manager who can help us move even faster.<br>noon’s mission: Every door, every day.<br>Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.<br>We are seeking a strategic and results-driven Assistant Manager in Ads Operations to lead, scale, and optimize our media operations team across Paid Search (PPC) and Display campaigns. In this role, you will bridge hands-on campaign strategy with team management, ensuring excellence in execution, campaign profitability, and process quality. You will be responsible for overseeing daily ad operations, mentoring junior team members, driving performance insights, and ensuring our advertising campaigns meet aggressive performance metrics (ROAS, CPA, CTR).<br>What you'll do:Supervise, mentor, and guide the day-to-day workflow of the Ads Operations team handling PPC and Display campaigns. Oversee end-to-end execution, structure, and optimization for PPC and Display campaigns across noon ads solutions. Deep-dive into performance metrics (CTR, Conversion Rates, ROAS, CPA, LTV) to identify trends, diagnose performance drops, and implement high-impact optimization strategies. Work with the team to generate insights and optimization recommendations. Maintain and update campaign trackers and reports.<br>What you’ll need:Bachelors in Business Management and/or Marketing or a related field. Work experience in Digital Marketing such as running online Ad Sales, Media Buying, Business Development, Performance Marketing.4–5 years of hands-on experience in Digital Performance Marketing, Media Buying, or Ad Operations, with a proven track record of managing multi-channel PPC and Display Campaigns. Ability to work independently and manage multiple projects simultaneously. Proven track record of initiating and successfully driving new business opportunities. Demonstrated ability to think strategically about complex issues and develop recommendations and action plans. Good analytical skills. Excellent communication and interpersonal skills, with a proven ability to manage multiple high-priority projects, collaborate across cross-functional teams, and interact with senior leadership.<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

We’re Hiring: IT Sales Account Manager<br><br>???? Location: Zahraa El Maadi<br><br>???? Company: ITPS<br><br>Are you experienced in B2B IT Sales and looking for a dynamic, professional environment to grow your career?<br>Join our team at ITPS!<br><br>???? Requirements:<br>✅ Minimum 2 years of experience in B2B IT Sales<br>✅ Strong communication and negotiation skills<br>✅ Target-oriented and client-focused<br><br>???? Working Hours: 9:00 AM – 5:00 PM (On-site)<br><br>???? We Offer:<br>• Competitive fixed salary + attractive commission<br>• Medical & social insurance<br>• Supportive and growth-focused work culture<br><br>???? To Apply:<br>Send your CV to: HR@itps-eg.com<br>Or message us directly.<br><br>#Hiring #B2BSales #ITJobs #Account Manager #Sales Opportunity #Zahraa ElMaadi #ITPS

Responsibilities Lead and oversee the design review and permitting process, ensuring timely attainment of all required approvals and permits. Manage and follow up on obtaining structural approvals from the relevant Structural Review Committee. Oversee the process of obtaining fire and safety approvals from the Civil Defense Authority (CDA). Review, prepare, and ensure the timely submission of all required permitting documentation to the 6th of October City Council to secure final building licenses. Establish and maintain effective relationships with governmental authorities and relevant regulatory bodies to facilitate the approval and licensing process. Follow up with authorities throughout the permitting cycle to ensure approvals and licenses are obtained within the required timelines. Represent the company during authority site inspections, meetings, and official discussions related to design approvals and permits. Ensure all designs and permit submissions comply with applicable governmental regulations, codes, standards, and authority requirements. Coordinate with internal design, development, engineering, and project teams to ensure all requirements are aligned and addressed prior to submission. Monitor the status of permits and approvals, identify potential delays or issues, and take the necessary actions to ensure timely resolution. Provide guidance and support to the Design & Permits team, ensuring effective coordination, follow-up, and delivery of assigned activities. Maintain accurate records and documentation of all submissions, approvals, permits, and correspondence with governmental authorities. Provide regular updates to management on the status of permits, approvals, challenges, and potential risks. Qualifications Bachelor’s degree in Architecture, Urban Planning, Engineering, or a related field. Minimum10 years of relevant experience in design review, permits, governmental affairs, or a similar field, with proven managerial experience. Strong knowledge of governmental permitting processes, relevant codes, regulations, and standards. Strong knowledge of dealing with governmental authorities and regulatory bodies. Excellent communication, negotiation, and stakeholder management skills. Strong leadership and team management capabilities. Excellent organizational, follow-up, and problem-solving skills. Proficient in Microsoft Office, particularly Excel, Word, and Outlook. Fluent in English and Arabic, both written and spoken.

We’re looking for a Software Commercial Manager to drive software business growth by identifying new commercial opportunities, building a strong sales pipeline, and converting opportunities into successful deals.<br>Key Responsibilities:<br>Identify and source new software business opportunities and potential clients. Build and maintain a strong sales and opportunity pipeline. Lead pre-sales activities by understanding client needs and positioning the right software solutions. Prepare and present commercial proposals in coordination with the technical/software team. Develop strategic partnerships and explore new market opportunities. Manage the full sales cycle, from lead generation and pre-sales to proposal, negotiation, and closure.<br>Requirements:<br>Proven experience in software sales, business development, or commercial management. Strong understanding of the software sales cycle and pre-sales activities. Excellent communication, negotiation, and relationship-building skills. Ability to understand client requirements and translate them into suitable software solutions. Strong commercial mindset with a results-oriented approach.

About the Role:Reporting to the Head of IT, the Manager IT Projects and Applications is responsible for building and leading the IT delivery function of a greenfield high-speed railway organization in Egypt, overseeing the full lifecycle of enterprise applications from initial project delivery through to steady state operations and continuous improvement. This role starts with a strong project focus as the organization builds out its application landscape and evolves into owning a mature application portfolio as systems go live. You are successful when projects are delivered on time and within scope, live applications are stable and continuously improving, service providers are held to their commitments, and your team grows in capability and ownership over time. As the senior IT representative for application delivery and portfolio management, you are the face of the organization to its application service providers.<br>Key Responsibilities:Build and lead the IT Projects and Applications function, establishing delivery processes, governance standards, and team structures that scale with the organization. Own the application portfolio across the full lifecycle, from requirements and delivery through to live operations, ensuring systems remain fit for purpose as the organization grows. Lead the delivery of major IT projects, providing senior oversight on planning, risk management, scope control, and stakeholder alignment across complex multi-vendor programs. Define and own the release management framework for application changes, ensuring new functionality and system updates are introduced in a controlled and well-governed manner. Serve as the primary relationship owner with application service providers, representing the organization in commercial reviews, escalations, and strategic discussions while the team manages day-to-day delivery. Own financial oversight of the application portfolio including budget tracking, forecasting, and reporting, ensuring spend is transparent and aligned to business priorities. Ensure application governance practices are upheld across the portfolio including change control, audit readiness, data integrity, and compliance with organizational standards. Develop and grow a team of project managers and application specialists, creating clarity around roles, priorities, and individual development paths. Work closely with business stakeholders to translate operational needs into a prioritized application roadmap, balancing short-term delivery pressure with long-term platform health. Report on portfolio performance, delivery progress, and application health to the Head of IT and senior business stakeholders, providing a clear and current picture at all times.<br>Qualifications:Bachelor's degree in IT, Computer Science, or a related field; a master's degree or equivalent experience is a plus.7–10 years of experience in IT project delivery or application management, with a track record of leading complex multi-vendor programs and managing live application portfolios. Proven ability to build and structure an IT delivery function in a scaling or greenfield environment. Strong experience managing enterprise applications such as ERP, EAM, HRIS, or similar Saa S and cloud-hosted systems across their full lifecycle. Hands-on experience with test management in Saa S environments, including UAT coordination, defect management, acceptance criteria definition, and go-live readiness assessment Comfortable owning vendor relationships at a strategic level, including commercial reviews, escalations, financial reporting, and forecasting. Solid understanding of release and change management principles, with practical experience governing application changes in an enterprise environment. A natural leader who creates clarity, delegates effectively, and invests in the growth of those around them. Financially literate, with experience tracking budgets, managing forecasts, and reporting spend against plan. Relevant certifications are a plus, particularly PMP, PRINCE2, ITIL 4 Managing Professional, or COBIT 2019. Arabic required; strong professional English essential.<br>This role is for someone who wants to own something end to end — from the first project kickoff to a mature and well-run application portfolio that the whole organization depends on. The scope here grows with the organization.

Company Description Delta Trading & Commercial Agencies is a leading provider of advanced printing, packaging, and security solutions in Egypt, backed by 25 years of industry experience. Through strategic partnerships with global technology leaders, the company delivers innovative, integrated solutions that help customers improve productivity, quality, and operational performance. Delta Trading supports the digital transformation of its clients by offering reliable, technology-driven products and services. The organization is committed to long-term customer success and sustainable growth across the printing, packaging, and security sectors. Role Description This full-time, on-site Currency Technology Sales Account and Sales Manager role is based in Giza. The position focuses on managing existing key accounts, identifying new business opportunities, and promoting currency-related technology solutions to banking sector, government entities, and other relevant organizations. Day-to-day tasks include developing and executing sales strategies, conducting client meetings and presentations, preparing proposals and quotations, and negotiating contracts. The role also involves coordinating with technical and operations teams to ensure accurate solution design, timely delivery, and ongoing customer satisfaction. The manager will regularly track sales performance, maintain CRM records, and provide market feedback to support continuous improvement and growth. Qualifications Candidates should possess strong Account Management and Customer Service skills to maintain relationships, ensure satisfaction, and support long-term client partnerships. Candidates should possess solid Sales and Business Development skills to drive revenue growth, expand the customer base, and achieve sales targets. Candidates should possess excellent Communication skills to deliver effective presentations, negotiate with stakeholders, and collaborate with internal teams. Relevant experience in technology solutions, printing, packaging, security, or currency handling systems is highly beneficial. Proven track record in B2B sales and working with financial or governmental organizations is an advantage. Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent professional experience. Strong analytical, planning, and organizational abilities, with proficiency in CRM and basic office software. Ability to work on-site in Giza, travel to client locations as needed, and adapt to a dynamic, target-driven environment.

Company Description AXA Investment Managers (AXA IM) is an established global asset management organization that was acquired by BNP Paribas Asset Management as of July 1, 2025. The combined group offers a broad range of investment solutions and services to clients worldwide, with a focus on responsible investment and long-term value creation. Professionals joining the organization become part of a network that emphasizes collaboration, client-centric innovation, and adherence to high ethical standards. Candidates can expect a dynamic, international environment with access to shared expertise and resources across both asset management brands.<br>Role Description The Insurance Agency Unit Manager is a full-time, on-site role based in Al Manşūrah. This role is responsible for overseeing a team of insurance agents, setting performance targets, and providing coaching and guidance to ensure sales and service objectives are achieved. Day-to-day activities include monitoring unit performance, analyzing sales results, implementing action plans, and coordinating training to improve product knowledge and service quality. The Unit Manager also works closely with clients to address complex insurance needs, supports agents in closing key opportunities, and ensures compliance with company policies and regulatory requirements. Collaboration with other departments to optimize processes and enhance customer experience is an integral part of the role.<br>Qualifications<br> <br>Candidates should possess strong Finance and Insurance skills, with a solid understanding of insurance products, risk principles, and basic financial concepts. Candidates should possess Team Management skills, including the ability to lead, mentor, and develop agents, set goals, and manage performance effectively. Candidates should possess Customer Service skills, demonstrating a client-focused mindset, conflict-resolution abilities, and a commitment to high service standards. Candidates should possess Sales skills, including prospecting, negotiation, closing techniques, and experience working with sales targets in an insurance or financial services context. Relevant qualifications such as a bachelor’s degree in Business, Finance, Insurance, or a related field are beneficial; professional insurance certifications are an advantage. Strong communication and interpersonal skills, with the ability to work effectively in a diverse, fast-paced environment. Proficiency in basic office software and reporting tools, along with strong organizational and analytical abilities. Previous experience in an insurance agency or financial services managerial role is highly desirable.

Location : Sheikh Zayed, Egypt Job Type : On-Site (Office Based-Full Time)<br>JOB SUMMARYAs a Team Leader, you will take the lead of a team of Customer Support Representatives who would be responsible for managing phone calls, emails and live chat related to customer's questions regarding our client's policies. You will be responsible for employees’ satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability.<br>KEY JOB RESPONSIBILITIESManage team of Customer Support Representatives Provide coaching to team members to support their professional and personal Support the Operation Manager in identifying areas of improvement. Provides accurate and timely communication to all applicable parties on any customer support issue Attends regular operational and business review meetings Monitors specific KPIs to ensure the proper delivery of the business Participates in reviewing processes and workflow to diagnose areas for improvement Builds and sends updated reports to the management team (site manager, global operations manager, office manager, etc.) as required Proactively proposes improvement plans where gaps are noticed Participate in the recruitment process for new hires in the program Ensure legal compliance and safety of content uploaded to the short video platforms Fulfill base productivity and quality requirements We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.<br>KEY JOB REQUIREMENTSFluency in English (B2/C1) Proven working experience as Team Leader in BPO environment, preferably in Travel Industry (minimum of 2 years) Excellent organization and leadership skills Strong knowledge of MS Office (Word, Excel) Eager to learn, self-motivated and goal oriented Logical problem-solving skills and ability to multi-task Proven oral and written communication skills Possess a high level of Professionalism<br>But that’s just the start–here are a few more reasons to consider Alorica. Career development opportunities Extensive training programs Access top notch technologies and best practices Excellent working environment Company events

Location: Madinaty, Cairo Employment Type: Contract-Based / Full time Project: Mixed-use High-rise / Residence / Office / Hotel / Entertainment / Intrastructure Project Type & Scope: PM/CM <br>Overview<br>The Road / Infrastructure Design Manager will oversee the planning, design, and construction management of road networks, bridges, and underground utility infrastructure to ensure successful project delivery. The role will be responsible for ensuring that all infrastructure works comply with applicable international standards, local regulatory requirements, and project-specific technical specifications. The Road / Infrastructure Design Manager will coordinate the integration of transportation and utility systems with main project facilities and existing public infrastructure networks, while managing stakeholder interfaces across multiple disciplines. In addition, the role will oversee site access planning, traffic management, and the phased implementation of infrastructure works to support project objectives, minimize operational disruptions, and maintain alignment with the overall project schedule.<br>Responsibilities<br>• Technical Review & Approval: Review and approve infrastructure design drawings, hydrological studies, traffic impact assessments, and utility shop drawings.• Master Plan Alignment: Ensure that the road and utility layouts are perfectly aligned with the project master plan and architectural requirements.• Utility Coordination: Lead the liaison with local utility providers and government authorities to secure necessary permits and connections for permanent and temporary services.• Quality & Safety Assurance: Oversee on-site testing (soil compaction, pressure tests for pipes, asphalt quality) and ensure all works meet health, safety, and environmental standards.• Conflict Resolution: Proactively identify and resolve technical clashes between underground utilities and structural foundations or MEP services.• Contractor Management: Monitor the performance of infrastructure subcontractors, ensuring work is executed within budget and according to the approved schedule.<br>Qualifications<br>• Education: Bachelor’s degree in Civil Engineering or a related field.• Experience: 10~15 years of professional experience in infrastructure and road construction management for large-scale urban or mixed-use developments.• Technical Skills: * Deep knowledge of road geometry, pavement design, and underground utility network systems.• Proficiency in Civil 3D, Auto CAD, • Strong understanding of hydrology and stormwater management systems.• Soft Skills: Strong negotiation skills for authority liaison and excellent leadership to manage large-scale site operations.<br>Preferred<br>• Tier 1 Background: Experience and background in a Tier 1 Construction company or international PMC.• Project Portfolio: * Proven experience in Mega-scale infrastructure projects (New cities, large residential compounds, or industrial zones).• Experience in high-end luxury developments with complex site logistics.• Regional Exposure: Exposure to Egyptian or Middle East regulatory environments and local utility authority standards (e.g., GAPRD in Egypt).• Language: Professional English proficiency is a must for technical reporting and stakeholder meetings.

Techifay :System Integrator Company Location: Heliopolis, Cairo (Full-Time – On-site) Industry: Cybersecurity | Infrastructure | Managed IT Services<br>Techifay is looking for a talented “it Sales Account Manager” to join our team with the following Responsibilities: -Responsible for developing and managing key customer accounts-Identifying new business opportunities, and driving revenue growth through selling system integration solutions including hardware, software, networking, security, and IT services. -Manage and grow a portfolio of assigned accounts to achieve sales targets-Identify new business opportunities and develop long-term customer relationshipsstrong relationship management skills-Present, promote, and sell solutions to customer needs.-Set meetings with potential clients and presents company profile & solutions offered.-Prepare proposals, quotations, and commercial offers.-Negotiate contracts and close sales deals in line with company policies.-Follow up on leads, opportunities, and customer inquiries in a timely manner.-Ensure high customer satisfaction and act as the main point of contact for clients.<br>Qualifications:3-5 years of experience in IT sales with a system integrator. Ability to communicate well and work through others. Negotiation and communication skills. If you are interested kindly send your CV on hr@techifay.com

Description We are seeking an experienced and results-driven Financial Planning and Analysis Manager to join our dynamic team in the food manufacturing industry. This role is pivotal in driving strategic financial decisions and ensuring robust budgeting, forecasting, and financial analysis processes. The ideal candidate will possess a strong analytical mindset with a deep understanding of the manufacturing sector, particularly food production. You will be responsible for leading financial planning cycles, providing insightful analysis to support operational and executive decision-making, and collaborating cross-functionally to align financial goals with business objectives. This position offers a unique opportunity to contribute to the growth and profitability of a well-established company dedicated to quality and innovation. If you are passionate about leveraging financial expertise to influence business strategies and thrive in a fast-paced, manufacturing environment, we invite you to be part of our committed team and help us achieve continued success and competitive advantage in the market.<br>Responsibilities Develop and manage comprehensive financial planning, budgeting, and forecasting processes specific to food manufacturing operations. Analyze monthly, quarterly, and annual financial performance against budgets and forecasts, identifying key variances and recommending corrective actions. Collaborate with production, supply chain, and sales teams to gather relevant data and ensure alignment between financial plans and operational goals. Provide financial insights and decision support for pricing, cost control, and capital investment initiatives. Lead the preparation of financial reports and presentations for senior management and stakeholders. Drive continuous improvement initiatives in financial modeling, reporting processes, and data accuracy. Monitor industry trends, market conditions, and regulatory requirements affecting the food manufacturing sector to inform financial strategies. Mentor and lead a team of financial analysts, fostering professional growth and ensuring high-quality output. Requirements Bachelor’s degree in Finance, Accounting, Economics, or a related field; MBA or CPA preferred. Minimum of 5 years’ experience in financial planning and analysis within the manufacturing or food production industry. Strong analytical and problem-solving skills with proficiency in financial modeling and data analysis tools. Advanced knowledge of Excel and experience with financial software such as SAP, Oracle, or Hyperion. Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and present to senior leadership. Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment. In-depth understanding of cost accounting principles, inventory management, and manufacturing processes. Proven leadership experience with the ability to guide and develop a high-performing financial team.

Job Purpose Support the end-to-end development of real estate projects, from initial feasibility and concept development through design, approvals, construction, launch, and handover. The Assistant Manager coordinates across development, design, commercial, finance, construction, sales, and external consultants to ensure projects are delivered in line with the approved business plan, quality standards, budget, and schedule. Key Responsibilities1. Development & Project Planning Support the Development Manager in managing real estate projects throughout the development lifecycle. Assist in defining project objectives, development strategies, product mix, positioning, and key project parameters. Coordinate the preparation and updating of project development plans, schedules, budgets, and key milestones. Monitor project progress and highlight critical issues, risks, and required actions. Support the preparation of project briefs, development programs, and approval documents.2. Feasibility & Financial Analysis Assist in preparing and updating project feasibility studies and financial models. Analyze development assumptions including land value, construction costs, sales prices, development costs, phasing, cash flow, margins, IRR, NPV, and other key investment metrics. Coordinate with Finance and Commercial teams to validate project assumptions and financial projections. Conduct sensitivity and scenario analysis to assess the impact of changes in costs, pricing, exchange rates, sales velocity, and project timelines. Support investment committee and management presentations with relevant financial and development analysis.3. Design & Consultants’ Management Coordinate with architects, masterplanners, landscape architects, engineers, interior designers, and other specialist consultants. Review design deliverables to ensure alignment with the approved development brief, commercial objectives, design guidelines, budget, and project vision. Coordinate design reviews and workshops with internal and external stakeholders. Track consultant deliverables, approvals, comments, and required revisions. Support the selection, appointment, and management of consultants, including scope of work, fees, deliverables, and timelines.4. Commercial & Product Development Support the development of product strategies for residential, hospitality, retail, and mixed-use projects. Analyze market trends, competitor projects, customer preferences, and pricing to inform product development. Assist in defining unit mix, areas, specifications, amenities, and product positioning. Coordinate with Sales and Marketing teams to ensure the product offering is aligned with market requirements. Support pricing exercises, re-pricing initiatives, and product optimization.6. Stakeholder Management Act as a key coordination point between Development and internal departments including Finance, Sales, Marketing, Construction, Procurement, Legal, and Operations. Coordinate with external consultants, contractors, operators, and other project stakeholders. Prepare agendas, presentations, meeting minutes, action trackers, and follow-up reports. Ensure decisions and actions are clearly communicated and followed through. Qualifications & Experience Bachelor’s degree in architecture, Engineering, or Finance.3–6 years of relevant experience in real estate development, development management, project management. Experience working for a real estate developer, consultancy, investment firm. Strong understanding of the real estate development lifecycle. Experience in financial feasibility, project analysis, and development planning. Experience coordinating multidisciplinary design and project teams. Strong understanding of construction, design, commercial, and development processes.