Tourism manager Jobs

<p>Envision Employment Solutions is currently looking for a Complaints Handling Unit Manager for one of our partners, a leading Digital Bank! THE ROLE You own how the digital bank puts things right. When a customer complaints, the process that resolves it fairly and on time is yours, and so is the harder job of finding why the complaint happened and fixing it at the source. In a bank the regulator watches closely, you are the one who keeps the digital bank honest with its customers and defensible with the CBE.</p><p>WHAT YOU LL DO</p><ul><li>Own complaint handling end to end, from intake and investigation through to fair, timely resolution</li><li>Hold the function to CBE consumer protection regulations and the applicable complaint handling frameworks</li><li>Manage regulatory escalations and coordinate the digital bank s formal responses to official complaints</li><li>Analyze complaint trends, run root cause analysis and drive remediation across the business units that caused them</li><li>Report complaint trends, resolution times and regulatory exposure to leadership with the details they can act on</li><li>Coach and manage the Complaints Handling Analysts to meet quality and timeliness targets</li></ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE RE LOOKING FOR</p><ul><li>5 to 8 years in complaints management or customer operations in a regulated financial institution</li><li>Strong knowledge of CBE consumer protection regulations and complaint handling frameworks</li><li>Experience managing regulatory interactions and formal complaint responses</li><li>The analytical skill to identify trends and turn them into root cause remediation</li><li>High attention to detail and strong written communication</li></ul><p>YOU LL THRIVE HERE IF YOU</p><ul><li>You believe a complaint is a gift, because it tells you exactly what to fix</li><li>You d rather remove the cause than resolve the same complaint twice</li><li>You hold fairness and timeliness together, never one at the cost of the other</li><li>You want to build the function that keeps a bank honest with its customers</li></ul>

<p>Envision Employment Solutions is currently looking for a Card &amp; Payment Operations Manager for one of our partners, a leading Digital Bank!</p><p>THE ROLE</p><p>You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.</p><p>WHAT YOU LL DO</p><p>Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment</p><p>Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery</p><p>Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself</p><p>Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls</p><p>Investigate the root cause of recurring issues and put corrective actions and automation in place</p><p>Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean</p><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE RE LOOKING FOR</p><p>5 to 8 years in card or payment operations within a bank or fintech</p><p>Strong command of card scheme rules, and the payment rails beneath them</p><p>Hands on experience running chargeback and dispute resolution</p><p>Familiarity with core banking and card management systems</p><p>A strong operational risk awareness and control mindset</p><p>YOU LL THRIVE HERE IF YOU</p><p>You believe an operation that works quietly every time beats one that impresses when it is watched</p><p>You d rather fix the root cause of a recurring exception than reconcile it again next month</p><p>You read a scheme rule as an operational control, not a formality</p><p>You feel a failed transaction the way the customer does</p>

<p>About the Role We are seeking an energetic, strategically minded Partnership Manager to join our growing Food &amp; Beverage brand based in Heliopolis. In this key role, you will lead our growth initiatives by establishing, nurturing, and expanding high-value strategic partnerships across Egypt s vibrant culinary, retail, and corporate sectors. If you thrive on building win-win relationships, expanding brand reach, and driving revenue through collaborative business deals, we want to meet you. Key Responsibilities Strategic Partner Acquisition: Identify and secure new cross-promotional, corporate, supplier, and co-branding opportunities within the F&amp;B, hospitality, and retail ecosystems. Relationship Management: Maintain and deepen relationships with current venue partners, delivery platforms, event organizers, and corporate clients. Deal Negotiation &amp; Contracting: Structure, negotiate, and finalize commercial terms and partnership agreements to ensure strong ROI. Event &amp; Activation Sponsorships: Collaborate with local event organizers and lifestyle brands in Heliopolis and surrounding areas to showcase our offerings. Cross-Functional Collaboration: Partner with our Marketing, Operations, and Culinary teams to ensure seamless execution of partnership campaigns. Performance Tracking: Monitor, analyze, and report on campaign KPIs, sales uplift, and partnership effectiveness to optimize future deals.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience: 3 5 years of proven experience in business development, account management, or partnership roles (preference given to background in F&amp;B, retail, or hospitality). Local Market Knowledge: Deep understanding of the Egyptian F&amp;B landscape, consumer behavior, and network in Heliopolis / Greater Cairo. Communication Skills: Excellent verbal, written, and negotiation skills in both Arabic and English. Results-Oriented: Demonstrated track record of closing commercial agreements and achieving growth targets. Analytical Mindset: Comfortable using sales data and metrics to evaluate deal success and negotiate win-win terms.</p>

Reporting to: CEO<br>We are seeking an experienced People & Culture Manager to lead and oversee the full spectrum of HR functions within a dynamic Retail and FMCG environment. The role will manage two key HR leaders—the HR Operations Manager and the Talent Manager—ensuring efficient HR service delivery, strong talent management, and alignment of people strategies with business objectives. The ideal candidate will drive organizational culture, workforce planning, and HR operational excellence across the company.<br>Who are we? Lychee is the leading player in the rapidly growing healthy food industry in Egypt, with a unique and highly scalable position in the market that combines a healthy fast- food retail arm and a manufacturing arm for healthy packaged foods. Most notably fresh juices and Greek yogurt.<br>As part of our greater mission to make healthier food choices accessible and sustainable for people's everyday lifestyle - we're extending our commitment to the region with our entry into the Saudi Arabian market, with a substantial retail expansion plan and on-ground operations starting Q2, 2025 in Riyadh.<br>Lychee relies on both its manufacturing capabilities and brand recognition built over a decade to expand its retail operations seamlessly based on customer demand and to scale its existing presence in modern trade, traditional trade and quick commerce. <br>What will you be doing? Lead and oversee the HR function across the organization, ensuring alignment of HR strategies with overall business objectives in the Retail and FMCG sectors. Manage and develop the HR leadership team, including the HR Operations Manager and Talent Section Head, ensuring high performance and effective team collaboration. Design and implement people strategies that support business growth, employee engagement, and organizational culture. Oversee HR operations, including payroll coordination, employee records, HR policies, compliance, and employee lifecycle management. Lead talent acquisition and employer branding initiatives to attract and retain high-performing talent across retail operations, corporate functions, and supply chain roles. Drive performance management processes, including goal setting, performance reviews, and development planning across all departments. Develop and implement learning and development programs to enhance employee capabilities, leadership pipeline, and succession planning. Ensure compliance with labor laws, internal policies, and HR best practices, particularly those relevant to retail operations and field workforce management. Partner with senior leadership and department heads to provide strategic HR advice on workforce planning, restructuring, and organizational development. Lead employee engagement and culture initiatives to foster a positive, inclusive, and high-performance work environment. Monitor HR metrics and analytics (turnover, hiring efficiency, engagement, absenteeism, etc.) and provide insights to improve workforce effectiveness. Manage employee relations matters, including conflict resolution, disciplinary processes, and grievance handling in a fair and consistent manner.<br>What are we looking for? Bachelor's degree in Business Administration, Human Resources or a related field Minimum of 10 years of HR experience, preferably, 4 years in Talent Acquisition or ODStrong people leadership, stakeholder management, and problem-solving skills in fast paced organization Strong experience in aligning HR strategies with business goals, workforce planning, and organizational development Solid knowledge of HR operations, employee relations, labor law compliance, and performance management Ability to work effectively in a fast-paced and collaborative environment.<br>At Lychee, we value the unique strengths each individual brings, fostering a diverse, inclusive workplace that thrives on varied perspectives. We celebrate differences as drivers of innovation, creativity, and growth, ensuring every team member can contribute their best.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for an Infrastructure Operations &amp; Management Manager for one of our partners, a leading Digital Bank!<br> Job Summary The Infrastructure Operations &amp; Management Manager is responsible for the provisioning, operation, and resilience of the Bank's core infrastructure, including servers, storage, networks, and data centers.<br> This role ensures that staging, production, and testing environments are reliably hosted and available, and that the Bank's disaster recovery and backup capabilities meet business continuity requirements.<br> Responsibilities Provision and manage staging, production, and data center environments, including hosting of testing environments for systems under development.<br> Own the hosting, management, and operation of the Bank's data centers.<br> Operate and maintain core infrastructure, including servers, operating systems, storage, and networks.<br> Manage and operate storage and backup systems, ensuring data integrity and recoverability.<br> Ensure availability, resilience, and capacity planning across all environments to meet current and future business needs.<br> Own backup execution, recovery readiness, and disaster recovery (DR) capabilities, including regular DR testing.<br> Manage infrastructure patching, capacity upgrades, and lifecycle management of hardware and systems.<br> Coordinate with security teams to ensure infrastructure hardening and compliance with banking regulatory requirements.<br> Manage relationships with data center, hosting, and infrastructure vendors, including budget and contract oversight.<br> Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.<br> Minimum of 7 years of experience in infrastructure operations or data center management, ideally within banking or financial services.<br> Strong hands-on knowledge of servers, operating systems, storage, backup, and networking technologies.<br> Experience with data center operations, including on-prem, hybrid, and/or cloud infrastructure.<br> Solid understanding of disaster recovery (DR) and business continuity planning (BCP) principles.<br> Experience with virtualization technologies and infrastructure capacity planning.<br> Familiarity with regulatory and audit requirements applicable to banking infrastructure.<br> Strong leadership and vendor management skills.<br></span> </div>

???? WE’RE HIRING | OPERATIONS MANAGERDahab Zaman for Gold Trading is looking for a highly driven Operations Manager to take ownership of our day-to-day operations and build a scalable operating system for a fast-growing multi-branch business. This is not a traditional operations role. We are looking for someone who can build systems, lead people, improve performance, solve problems, and make the business run efficiently without depending on constant management intervention.???? YOUR MISSIONOwn and continuously improve the company’s operational performance across Branches, Sales Operations, Inventory, Order Fulfillment, Delivery, Customer Experience, People & Processes.???? KEY RESPONSIBILITIESOperations & Branch Management Lead daily operations across all branches. Establish clear operational standards and accountability. Monitor branch performance and identify operational gaps. Ensure consistent customer experience across all locations. Process & Systems Build and implement SOPs and workflows. Identify bottlenecks and eliminate unnecessary processes. Create scalable systems that support future expansion. Establish clear responsibilities, approval flows and controls. Performance Management Build and monitor operational KPIs. Track productivity, sales performance, fulfillment, errors and customer issues. Hold teams and managers accountable for results. Provide management with actionable weekly/monthly reports. Inventory & Gold Operations Ensure accurate inventory movement and reconciliation. Monitor transfers, receiving, sales and returns. Establish strong controls to minimize errors and operational risk. Coordinate closely with Finance and Management. People & Leadership Lead, coach and develop operations teams. Establish performance standards and incentive structures. Identify high performers and underperformers. Build a culture of ownership and accountability. Technology, AI & Automation Identify repetitive manual tasks and automate them. Leverage AI, CRM, ERP, POS and automation tools to improve efficiency. Build dashboards and management reports. Continuously look for ways to reduce cost and increase productivity.???? THE IDEAL CANDIDATE8–12+ years of relevant experience, with proven operational leadership. Experience managing multi-branch operations is highly preferred. Strong background in Retail, E-commerce, Financial Services or similar fast-paced businesses. Proven experience building SOPs, KPIs and operational systems. Strong leadership and people-management skills. Excellent analytical and problem-solving abilities. Strong Excel / Google Sheets skills. Experience with ERP / CRM / POS systems. Strong understanding of data, reporting and performance management. Comfortable working with AI and automation. Commercial mindset with strong understanding of sales, customer experience and profitability. Highly organized, proactive and accountable. Ability to work independently and make decisions. Builder mentality — not just a supervisor.⭐ WHAT SUCCESS LOOKS LIKEWithin the first 90 days, you should be able to:Build the system → Measure performance → Fix bottlenecks → Hold people accountable → Improve results. If you are the type of leader who says:“Give me the operation, and I’ll make it run better.”We want to hear from you.???? Location: New Cairo, Egypt???? Employment Type: Full-time???? Send your CV and a short introduction explaining the biggest operational problem you have solved in your previous role. / hr@dahabzaman.eg#Hiring #Operations Manager #Operations #Retail #Ecommerce #Leadership #Management #AI #Automation #Gold #Dahab Zaman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an International Sales Executive (Export Sales) at ACMA for Chemical and Mining, you will play a crucial role in shaping the sales direction and success of our company. You will work closely with the Export Sales Manager to drive the growth and development of our plans.</p><p>- Conduct market research to identify selling possibilities and evaluate customer needs.</p><p>- Seek out new sales opportunities actively through cold calling, networking, and social media.</p><p>- Set up meetings/call conferences with potential customers and support their needs and concerns.</p><p>- Prepare appropriate presentations on our products and services.</p><p>- Negotiate/close deals and handle complaints or objections.</p><p>- Gather feedback from customers or prospects and share it with internal teams.</p><p>- Reply to customers' inquiries and support the customers' needs.</p><p>- Be responsible for managing key accounts, maintaining long-term relationships with current customers, and maximizing sales opportunities within them.</p><p>- Create a strong database of current and new customers.</p><p>- Review pending orders and specific customer requests to ensure excellent customer service and customer experience.</p><p>- Evaluate all customer issues if they exist, and provide optimal solutions to resolve them.</p><p>- Collaborate with team members to achieve better results.</p><p>- Coordinate with the Manager to figure out an efficient business plan.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A bachelor's degree is a Must; in Business Administration is preferable.</li><li>Experience: from 4 to 7 years as an Export Sales Specialist at a large international scope.</li><li>Good experience in the logistics field.</li><li>Teamwork and motivational skills.</li><li>Good planning and organizing skills.</li><li>English language is a Must, written and spoken.</li><li>French is preferred.</li><li>Proficient in using various Microsoft Office programs.</li><li>Excellent communicator.</li><li>Very good Negotiator.</li><li>Required Skills: Export Sales</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>ABOUT THE ROLE</strong> The Technical Project Manager is responsible for driving projects from concept to delivery, ensuring smooth coordination between business and technical teams, and maintaining high-quality standards throughout the project lifecycle. This is a full-time position based in Cairo, reporting to the Technical Director.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Project Delivery</strong></p><ul><li>Manage projects end-to-end, from initial concept to successful delivery</li><li>Define and document functional specifications</li><li>Ensure alignment between business needs and technical implementation</li></ul><p><strong>Coordination &amp; Communication</strong></p><ul><li>Act as the main point of contact between business, technical, and operational teams</li><li>Provide regular updates to stakeholders on project progress, risks, and timelines</li><li>Facilitate collaboration, decision-making, and issue resolution</li></ul><p><strong>Monitoring &amp; Quality Assurance</strong></p><ul><li>Track deliverables and ensure deadlines are met</li><li>Support testing phases (UAT, end-to-end validation) and ensure launch readiness</li><li>Monitor issues and follow up using logs, test data, and performance indicators</li></ul><p><strong>Process Improvement</strong></p><ul><li>Identify and implement improvements in tools, workflows, and documentation</li><li>Promote best practices in project management and delivery</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>PROFILE</strong></p><p>Good understanding of technical environments, including API-based integrations</p><p>Ability to read and understand technical documentation (endpoints, credentials, integration flows)</p><p>Familiarity with staging and production environments, configuration checks, and deployment processes</p><p>Strong attention to detail and quality</p><p>Problem-solving mindset with analytical skills</p><p><strong>REQUIRED SKILLS &amp; QUALIFICATIONS</strong></p><ul><li>2+ years of experience in technical project management, integration delivery, or a similar cross-functional technical role</li><li>Degree in Computer Science or a related field</li><li>Strong organizational and multitasking skills</li><li>Autonomous, adaptable, and detail-oriented</li><li>Experience with Agile methodologies is a plus</li><li>Excellent communication and interpersonal skills</li><li>Fluent in English (written and spoken); French is a plus</li></ul><p></p></section>

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. <br> <br>Job Summary <br>We are seeking a passionate and talented Project Manager to join our dynamic team. <br>The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. Key Responsibilities:Assist in planning, executing, and delivering pharmaceutical manufacturing projects within scope, budget, and timelines Collaborate with cross-functional teams, including R&D, quality assurance, production, and supply chain, to ensure project alignment Analyze project data, provide actionable insights, and recommend solutions to optimize performance Support the preparation of project documentation, including schedules, budgets, and status reports Contribute to the development and improvement of project management processes and tools<br><br>Requirements<br><br> Bachelor's degree in Pharmacy, Engineering, Business Administration, or a related field 1-2 years of proven experience in project management, R&D, operations in the pharmaceutical manufacturing industry Demonstrated analytical and problem-solving skills to manage project complexities effectively Excellent leadership abilities, with experience in leading and motivating cross-functional teams PMP certification is a plus

We are looking for an experienced Showroom Sales Manager – Furniture / Kitchens with a strong background in Kitchens, Dressing Rooms, Furniture, or Interior Design to lead our retail sales team.<br>Key Responsibilities:<br>• Lead, coach, and manage the retail sales/design team.<br>• Drive monthly sales targets and improve conversion and closing rates.<br>• Handle and support high-value clients from initial consultation through closing.<br>• Review design proposals, quotations, and presentations before submission to clients.<br>• Ensure the team delivers strong design concepts and professional client presentations.<br>• Coordinate effectively with the Technical Office, Operations, and Production teams.<br>• Monitor sales pipeline, team performance, and follow-ups.<br>Requirements:<br>• 7+ years of relevant experience, with solid experience in a senior or managerial role.<br>• Strong background in kitchens, dressing rooms, furniture, or interior fit-out.<br>• Strong design sense and excellent understanding of space planning and materials.<br>• Very good command of Sketch Up and professional visualization/rendering tools.<br>• Strong sales, negotiation, presentation, and closing skills.<br>• Proven leadership and team-management capabilities.<br>• Commercial mindset with the ability to balance design quality with sales objectives.<br>Location: New Cairo<br>Position: Full-time<br>We are looking for someone who can combine Design + Sales + Leadership and build a high-performing retail team.<br>Please send your CV Via Whats App +201066098662

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we provide a dynamic and supportive work environment that encourages innovation and professional growth. Job Summary:<br><br>We are looking for a skilled Construction Project Manager to lead and support the planning, execution, and delivery of site engineering and facility projects, ensuring projects are delivered safely, on time, within budget, and in compliance with GMP, regulatory, quality, and corporate standards.<br>Key Responsibilities:<br><br>Plan and execute construction and facility expansion projects. Define scope, timelines, resources, budget, and deliverables. Coordinate with QA, Production, Validation, and other stakeholders. Manage contractors, drawings, BOQs, and technical specifications. Monitor project progress, costs, risks, and mitigation plans. Ensure compliance with GMP, safety, and regulatory requirements. Ensure construction documentation and IQ/OQ readiness, including FAT/SAT support. Prepare project status reports and ensure smooth handover to Operations & Maintenance<br><br>Requirements<br><br>Civil Engineering degree with 10-15 years' experience in pharmaceutical/industrial sectors. Strong project planning, scheduling, and construction management skills. Knowledge of GMP, cleanrooms, HVAC, and pharmaceutical requirements. Experience in contractor, BOQ, and contract management.

We are seeking an experienced Commercial Manager with a strong background in Facilities Management and Commercial Leasing to lead our commercial operations, maximize occupancy, strengthen tenant relationships, and drive revenue growth. Key Responsibilities Develop and implement commercial strategies to maximize occupancy and revenue. Manage the leasing process, including negotiations, renewals, and tenant retention. Build and maintain strong relationships with tenants and key stakeholders. Identify new business opportunities and attract prospective tenants. Oversee lease agreements and ensure compliance with company policies and legal requirements. Collaborate with the Facilities and Property Management teams to ensure high-quality tenant services. Monitor market trends, rental rates, and competitor activities. Prepare commercial reports, forecasts, and budgets for senior management. Lead and develop the commercial team to achieve business objectives. Qualifications Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field. Minimum 7–10 years of experience in commercial management, leasing, or real estate. Proven experience in commercial leasing and facilities/property management. Strong negotiation and contract management skills. Excellent leadership, communication, and relationship management abilities. Strong analytical and financial acumen. Proficiency in Microsoft Office and ERP systems. Excellent command of English and Arabic. What We Offer Competitive salary and benefits. Professional and dynamic work environment. Career growth and development opportunities.

Company Description Comtec (S. A. E) is a pioneering telecommunication and security company based in Cairo, Egypt, specializing in high-technology infrastructures for local and international markets since 1999. The company acts as a sole agent for leading products and has built a wide distribution network across Egypt, serving hotels and industrial clients. Comtec is known for combining innovation, reliability, and tailored solutions, supported by highly qualified staff. With a steadily growing client base, the company offers expert services from its office in Heliopolis and continues to expand its presence in the telecommunication and security sectors. Role Description The Product Manager role at Comtec (S. A. E) is a full-time, on-site position based in Heliopolis, Cairo. The Product Manager will oversee the lifecycle of telecommunication and security products, including market analysis, requirements gathering, product planning, and roadmap development. Day-to-day responsibilities include coordinating with engineering, sales, and support teams to define product features, manage launches, and ensure products meet customer and market needs. The role involves monitoring product performance, analyzing client feedback, and proposing enhancements to maintain competitiveness. The Product Manager will also support pricing decisions, prepare product documentation, and contribute to training and marketing materials related to the product portfolio. Job description Promote the organization’s products and services to various clients. Understand market competition and Perform competitive analysis for the organization’s products. Responsible for specifying the organization’s products with consultants specialized in security sector. Conduct frequent technical awareness meetings with Consultants to ensure they stay updated and biased to our specifications. Work in coordination with Sales Team in pre-tender phase to specify the organization’s products in advance. Provide in-house technical support for Sales Team. Assist Sales Team in conducting meetings with clients to emphasize the competency of the organization’s products. Establish proper connection with engineering department at client side to assist the organization in securing the deal. Perform security analysis for client’s site and recommend proper solutions to meet the client needs. Maintain strong relationships with key suppliers to ensure product availability, competitive pricing, and seamless integration of specifications for security solutions. Job requirements Bachelor of Engineering, preferably Electronics/Power/Communication. Excellent ability to research, study and understand technical products aspects.5–10 years of experience in similar roles will be considered. Customer oriented approach coupled with good sales skills. Excellent communication & interpersonal skills. Excellent command in English language. Ability to work under pressure in multi-tasking environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Business analyst manager <br> <br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with clients to understand business needs, goals, and challenges.</li><li>Translate business requirements into detailed technical specifications for developers.</li><li>Facilitate workshops, interviews, and brainstorming sessions to gather requirements.</li><li>Develop and maintain project documentation, including user stories, process flows, and use cases.</li><li>Work closely with the development team to ensure the delivered solution meets business objectives.</li><li>Perform gap analysis and recommend improvements to current systems or processes.</li><li>Support testing efforts by defining test cases, reviewing results, and addressing issues.</li><li>Monitor project progress, resolve roadblocks, and communicate updates to stakeholders.</li></ul><br><strong>Qualifications:</strong><br><ul><li>Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.</li><li>5+ years of proven experience as a Business Analyst in software development projects.</li><li>Strong understanding of software development lifecycle (SDLC) and agile methodologies.</li><li>Proficiency in Jira, Confluence, or similar project management and documentation tools.</li><li>Exceptional analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities to collaborate with technical and non-technical stakeholders.</li><li>Ability to manage multiple priorities and deliver results in a fast-paced environment.</li></ul><br><strong>Preferred Skills:</strong><br><ul><li>Experience with wireframing or prototyping tools (e.g., Figma, Balsamiq).</li><li>Knowledge of industry trends and emerging technologies.</li><li>Certifications such as CBAP, CCBA, or PMI-PBA are a plus.</li></ul><ul><li><strong>Benefits:</strong></li><li>Salary in USD</li><li>Work remotely</li><li>Very decent medical coverage</li><li>Positive work environment </li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a results-driven <b>Senior Sales Manager</b> to lead our business growth in the Egyptian market.</p><p>Key Requirements</p><p><br></p><ul><li>5+ years of proven sales experience in the <b>security systems industry</b>.</li><li>Previous experience working with a <b>security systems distributor</b> is mandatory.</li><li>Strong knowledge of CCTV, Video Surveillance, Access Control, Intrusion Alarm, Video Management Systems (VMS), Networking, and related security solutions.</li><li>Established network of distributors, system integrators, consultants, and key accounts across Egypt.</li><li>Proven track record of consistently achieving or exceeding sales targets.</li><li>Strong business development, negotiation, and account management skills.</li><li>Experience in channel sales and partner development.</li><li>Excellent presentation and communication skills in Arabic and English.</li><li>Bachelor's degree in Business Administration, Engineering, or a related field.</li><li>Located in to Egypt.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Key Responsibilities</p><ul><li>Develop and execute the sales strategy to achieve business growth in Egypt.</li><li>Identify and acquire new distributors, system integrators, and key accounts.</li><li>Manage and strengthen relationships with existing customers and channel partners.</li><li>Drive sales of CCTV, Access Control, Networking, and integrated security solutions.</li><li>Conduct market analysis, identify business opportunities, and monitor competitor activities.</li><li>Prepare sales forecasts, pipeline reports, and business plans.</li><li>Negotiate commercial agreements and ensure profitable business growth.</li><li>Collaborate with the technical and presales teams to deliver tailored customer solutions.</li><li>Represent SAMCOM at customer meetings, exhibitions, and industry events.</li><li>Achieve monthly, quarterly, and annual sales targets while maintaining high customer satisfaction.</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Kraft Heinz is looking for an EHS Manager to lead Environment, Health, and Safety across the site, ensuring compliance with Egyptian legal requirements and Kraft Heinz standards. This role also oversees Wastewater Treatment Plant operations and drives a strong safety culture through team leadership, compliance, risk management, and continuous improvement.</p><p><b>Responsibilities</b>:</p><ul><li>Lead site-wide EHS policies, procedures, and continuous improvement initiatives</li><li>Oversee WWTP operations, compliance, maintenance, and reporting</li><li>Develop SOPs for wastewater treatment, emergency response, and related activities</li><li>Lead, coach, and develop EHS and WWTP teams</li><li>Drive safety culture, training, and incident investigation across the site</li><li>Manage contractor safety and permit-to-work compliance</li><li>Ensure compliance with legal, ISO, and Kraft Heinz EHS standards</li><li>Support crisis management, safety committees, and EHS business planning</li><li>Monitor performance, maintain records, and drive cost and sustainability improvements</li></ul><p>KPIs</p><ul><li>TRIR and severity prevention</li><li>Safety card closure rate</li><li>Legal and ISO compliance</li><li>KHMS EHS Pillar maturity</li><li>WWTP compliance and effluent quality</li><li>Contractor safety performance</li><li>Timely regulatory reporting</li><li>Operational and chemical cost control</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in science, Agriculture, or Engineering</li><li>NEBOSH certification</li><li>Minimum 6 years of EHS experience, preferably in manufacturing or FMCG</li><li>Strong knowledge of wastewater treatment, compliance, ISO 45001, and ISO 14001</li><li>Experience in contractor safety, incident investigation, and continuous improvement</li></ul><p>Skills</p><ul><li>Leadership and team development</li><li>Communication and stakeholder management</li><li>Planning, coordination, and follow-up</li><li>Problem-solving and analytical thinking</li><li>Strong safety, compliance, and ownership mindset</li></ul><p></p></section>

Operations Manager – BPO Operations (VXI Egypt) Location: Cairo, Egypt Industry: BPO / Contact Center Position Summary The Operations Manager is responsible for leading and managing day-to-day operations within a fast-paced BPO environment, ensuring the achievement of operational KPIs, client satisfaction, and business objectives. The role focuses on driving performance, operational efficiency, employee engagement, and continuous improvement across multiple teams and functions. Key Responsibilities Lead and manage Team Leaders and support functions to ensure achievement of operational targets and service delivery standards Drive performance across key KPIs including Customer Satisfaction (CSAT / NPS), Quality, Productivity, AHT, Adherence, and Revenue targets Monitor operational performance and implement corrective action plans to address gaps and improve results Conduct regular business reviews and performance discussions with Team Leaders and stakeholders Ensure effective people management including coaching, development, performance management, and succession planning Manage attendance, shrinkage, staffing utilization, and operational efficiency Handle client escalations and ensure timely resolution of operational issues Collaborate with Workforce Management, Training, Quality, HR, and other support functions to achieve operational goals Analyze operational data and generate reports to support strategic decision-making Ensure compliance with company policies, procedures, and client requirements Drive employee engagement initiatives and foster a positive work environment Support process improvement initiatives to enhance customer experience and operational performance Key Performance Indicators (KPIs) Customer Satisfaction (CSAT / NPS) Quality Assurance (QA) Scores Service Level & Productivity Average Handling Time (AHT) Adherence & Attendance Revenue / Sales Targets (If Applicable) Attrition & Employee Engagement Requirements Minimum 4–6 years of experience in BPO / Contact Center Operations Minimum 1–2 years of experience in a leadership role (Operations Manager / Senior Team Leader) Strong understanding of contact center operations and KPI management Proven experience in people management, coaching, and performance improvement Excellent communication, stakeholder management, and problem-solving skills Strong analytical and reporting skills Ability to work under pressure in a fast-paced environment Preferred Qualifications Experience managing US or international accounts Exposure to Telecom, E-Commerce, or Customer Service accounts Knowledge of reporting tools and operational dashboards Lean / Six Sigma knowledge is a plus Work Environment Fast-paced, target-driven BPO / Contact Center environment Rotational shifts may be required based on business needs Core Competencies Leadership & People Management Operational Excellence KPI & Performance Management Client & Stakeholder Management Problem Solving & Decision Making Coaching & Team Development Data Analysis & Reporting

Company Description WAJJAD is a technology studio building scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure for institutional clients. WAJJAD designs and operates institutional-grade B2B platforms that modernize core operational frameworks, enhance efficiency and control, and improve transparency and decision-making. The studio currently runs eight specialized platforms within a connected digital ecosystem, enabling centralized innovation and rapid product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a technology infrastructure builder for modern, governance-driven and asset-backed institutions.<br>Role Description The Sales Manager role is a full-time, on-site position based in Alexandria, Egypt. The Sales Manager will oversee the entire sales cycle for WAJJAD’s B2B technology platforms, including prospecting, qualifying leads, conducting product demos, and managing negotiations through to closing. This role will develop and execute sales strategies, build and maintain relationships with institutional clients, and coordinate closely with product and marketing teams to align sales messaging with platform capabilities. The Sales Manager will monitor market trends, prepare sales forecasts and reports, and maintain accurate CRM records to support data-driven decision-making. Day-to-day activities include setting and tracking sales targets, mentoring sales team members, and representing WAJJAD at client meetings, industry events, and presentations.<br>Qualifications<br> Strong B2B sales and account management experience, ideally within technology, Saa S, or digital infrastructure solutions. Proven skills in sales strategy development, pipeline management, and deal negotiation with institutional or enterprise clients. Ability to conduct product presentations and demos, translate complex technical concepts into business value, and adapt messaging to diverse stakeholder groups. Experience using CRM tools and sales reporting to track performance, forecast revenue, and inform strategic decisions. Solid understanding of governance, legal, financial, or real estate sectors is highly beneficial, with the ability to learn new domain knowledge quickly. Excellent written and verbal communication skills in English; proficiency in Arabic is an advantage. Demonstrated leadership capabilities, including team mentoring, cross-functional collaboration, and ownership of sales targets. Bachelor’s degree in Business, Marketing, Finance, or a related field; relevant professional certifications in sales or account management are a plus. Comfort working in a fast-paced, high-growth environment with evolving products and markets, and readiness to work on-site in Alexandria, Egypt.

Company Description Boston Pharmaceutical Industries is part of an ambitious Egyptian pharmaceutical group composed of 10 companies focused on differentiation and competitive advantage in the local market. The group aims to rank among the top 50 pharmaceutical companies in Egypt within the first two years of production, the top 20 within five years, and the top 10 within ten years. Boston manages a diverse portfolio of approximately 270 products spanning human pharmaceuticals, cosmetics, and veterinary solutions. Team members join a growing organization with clear strategic goals, a broad product range, and opportunities to contribute to long-term market leadership.<br>Role Description This is a full-time District Sales Manager role based in Giza with a hybrid work arrangement, combining on-site field activities with acceptable work-from-home coordination and reporting. The District Sales Manager will oversee sales operations within the assigned territory, lead and coach a team of medical representatives and sales staff, and ensure achievement of sales targets and market share objectives. Daily responsibilities include planning and executing territory sales strategies, conducting joint field visits, monitoring performance metrics, and ensuring effective coverage of key accounts and healthcare professionals. The role involves building strong relationships with customers and distributors, implementing promotional plans, analyzing market trends and competitor activity, and providing regular sales forecasts and reports. The District Sales Manager will collaborate closely with marketing, regulatory, and supply chain teams to support product launches, maintain availability, and uphold compliance with company policies and industry standards.<br>Qualifications<br> <br>Proven experience in pharmaceutical sales management or a similar role, with a track record of achieving or exceeding territory sales targets. Demonstrated ability to lead, motivate, and develop sales teams, including coaching, performance management, and field training. Strong skills in territory planning, account management, and relationship building with healthcare professionals and key stakeholders. Competence in analyzing sales data, market trends, and competitor activity, and translating insights into actionable sales strategies. Excellent communication, negotiation, and presentation skills, with the ability to collaborate effectively across cross-functional teams. Good organizational and time-management skills, with the ability to prioritize multiple initiatives in a fast-paced environment. Comfort with using CRM systems, spreadsheets, and standard office software for reporting, forecasting, and team coordination. Bachelor’s degree in Pharmacy, Science, Business, or a related field; prior experience in the Egyptian pharmaceutical market is an advantage. Valid driver’s license and willingness to travel frequently within the Delta region. Commitment to ethical conduct, regulatory compliance, and customer-centric service.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Main Accountabilities</span><ul><li>To manage, develop and understand the needs of a growing customer base, making regular visits to these accounts and building, maintaining and managing relationships with key contacts at all levels.</li><li>Negotiating prices and volumes with customers in order to maximize returns to the business</li><li>Seek out, analyse and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.</li><li>To agree annual sales budgets with the Commercial Manager and Business Manager</li><li>Gather, analyse, interpret and present market, product, competitor and industry data to enable development of the forward strategy of the business</li><li>To visit and represent the company at trade fairs, exhibitions and conferences, networking with representatives from a broad range of companies</li><li>Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure that payment terms and cash flow implications are considered at time of negotiation for all new and existing business.</li></ul><span>Skills and Qualifications </span><ul><li>Bachelor degree in Chemistry or equivalent (Masters degree is a plus).</li><li><span>Experience in sales in the Chemicals Raw Material in Plastics</span></li><li>Excellent communication skills</li><li>Analytical skills</li><li>Fluent in English and Arabic</li><li>Negotiation skills</li><li>Good presentation skills</li><li>Ability to work under pressure</li><li>Ability to liaise with people at all levels&nbsp;</li><li>Knowledge and networks within country area industry</li><li>Understanding of products and their application</li></ul> </div>