Tourism manager Jobs

Key Responsibilities:Communicate with customers before the tour to update pick-up timings and tour details. Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt. Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction. Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction. Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities. Monitor guest feedback and suggest improvements to enhance the guest experience. Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines. Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey. Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure. Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.). Keep accurate records of guest interactions, feedback, and any follow-up actions. Assist with preparing post-tour surveys and reports to gather insights for improving services. Ensure all bookings are processed in a timely manner, and maintain organized documentation. Promote the company’s brand values and services through professional and engaging communication with clients. Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.<br> Required Skills:A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.3 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry. Previous experience in the tourism, hospitality, or related sectors is highly desirable. Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment. Familiarity with Property Management Systems (PMS) and booking platforms is an advantage. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively. Fluency in English, both written and spoken, is essential. Proficiency in MS Office applications (Word, Excel, Outlook). Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting. Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically. A collaborative team player with the ability to thrive in a dynamic and diverse work environment. Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.

Key Responsibilities:Communicate with customers before the tour to update pick-up timings and tour details. Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt. Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction. Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction. Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities. Monitor guest feedback and suggest improvements to enhance the guest experience. Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines. Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey. Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure. Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.). Keep accurate records of guest interactions, feedback, and any follow-up actions. Assist with preparing post-tour surveys and reports to gather insights for improving services. Ensure all bookings are processed in a timely manner, and maintain organized documentation. Promote the company’s brand values and services through professional and engaging communication with clients. Willing to relocate to the UAE during peak season and in accordance with the needs of the role Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.<br> Required Skills:A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.3 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry. Previous experience in the tourism, hospitality, or related sectors is highly desirable. Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment. Familiarity with Property Management Systems (PMS) and booking platforms is an advantage. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively. Fluency in English, both written and spoken, is essential. Proficiency in MS Office applications (Word, Excel, Outlook). Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting. Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically. A collaborative team player with the ability to thrive in a dynamic and diverse work environment. Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.

Key Responsibilities:Communicate with customers before the tour to update pick-up timings and tour details. Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt. Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction. Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction. Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities. Monitor guest feedback and suggest improvements to enhance the guest experience. Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines. Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey. Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure. Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.). Keep accurate records of guest interactions, feedback, and any follow-up actions. Assist with preparing post-tour surveys and reports to gather insights for improving services. Ensure all bookings are processed in a timely manner, and maintain organized documentation. Promote the company’s brand values and services through professional and engaging communication with clients. Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.<br> Required Skills:A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.3 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry. Previous experience in the tourism, hospitality, or related sectors is highly desirable. Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment. Familiarity with Property Management Systems (PMS) and booking platforms is an advantage. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively. Fluency in English, both written and spoken, is essential. Proficiency in MS Office applications (Word, Excel, Outlook). Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting. Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically. A collaborative team player with the ability to thrive in a dynamic and diverse work environment. Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.

Devise, arrange and promote holidays and travel options Work with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements Make arrangements for transport, accommodation, tours, and activities Draw up complicated travel itineraries and ensuring that the customers' needs are met Provide general and specific advice about different travel destinations.<br>Job Requirements0-2 years of experience in tourism Excellent command of English language spoken and written Customer oriented Knowledge of key holiday destinations Excellent time management Giza Residence are preferred

<p>Safely operate park shuttles, trams, or small buses to transport guests between parking areas, park entrances, and designated drop-off points. Follow all traffic laws, safety protocols, and company procedures to ensure guest and staff safety. Communicate effectively with dispatch and park operations teams to coordinate schedules and respond to changing needs.</p><p><strong>Desired Candidate Profile</strong></p><p>A valid driver s license with a clean driving record (commercial license may be required depending on vehicle type). Proven experience driving passenger vehicles, preferably in a hospitality, tourism, or transportation setting.</p>

Role Description: This is a full-time, on-site Travel Sales Consultant role based in Cairo. The travel sales consultant will advise clients on travel options, including flights, accommodations, tours, and transportation, and provide tailored recommendations that meet budget and preferences. Responsibilities include managing travel inquiries, preparing and presenting travel proposals, handling reservations and bookings, and coordinating changes or cancellations when needed. The role involves maintaining accurate records of itineraries and payments, following up with clients to confirm details, and ensuring high levels of customer satisfaction. The travel sales consultant will also collaborate with internal teams and travel partners to secure competitive rates and offers and may assist with basic reporting and documentation related to travel services. Qualifications<br>Candidates should possess strong skills in travel consulting and travel management. Candidates should possess skills in organizing travel arrangements and handling reservations. Candidates should possess excellent customer service skills, with a focus on client satisfaction. Candidates should possess good communication skills and the ability to explain travel options clearly. Candidates should possess basic proficiency in office and booking software; experience with travel reservation systems is an advantage. Candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple client requests simultaneously. Previous experience in travel sales, tourism, or a related field is preferred. Relevant education in tourism, business, or a related discipline is beneficial. Requirements Gulf background experience is preferred Minimum 1 year as a travel sales consultant for applying: magdyomar44@gmail.com

<p>???? Branch Manager – Cairo</p><p>A leading Kuwaiti Travel &amp; Tourism Brand is looking for an experienced Branch Manager to join our Cairo branch.</p><p>Requirements:</p><p>• Minimum 5 years of experience in the travel and tourism industry.</p><p>• Proven experience in managing travel agencies or branches.</p><p>• Excellent English communication skills, both written and spoken.</p><p>• Strong leadership and team management skills.</p><p>• Experience in airline ticketing, reservations, and customer service.</p><p>• Strong sales, business development, and negotiation skills.</p><p>• Ability to achieve sales targets and drive business growth.</p><p>• Previous experience in the Egyptian travel market is preferred.</p><p>???? Location: Cairo, Egypt</p><p>???????? Company: Kuwaiti Travel &amp; Tourism Brand</p><p>Interested candidates are kindly requested to send their CV, including their years of experience and contact details.</p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p>???? Branch Manager – Cairo</p><p>A leading Kuwaiti Travel &amp; Tourism Brand is looking for an experienced Branch Manager to join our Cairo branch.</p><p>Requirements:</p><p>• Minimum 5 years of experience in the travel and tourism industry.</p><p>• Proven experience in managing travel agencies or branches.</p><p>• Excellent English communication skills, both written and spoken.</p><p>• Strong leadership and team management skills.</p><p>• Experience in airline ticketing, reservations, and customer service.</p><p>• Strong sales, business development, and negotiation skills.</p><p>• Ability to achieve sales targets and drive business growth.</p><p>• Previous experience in the Egyptian travel market is preferred.</p><p>???? Location: Cairo, Egypt</p><p>???????? Company: Kuwaiti Travel &amp; Tourism Brand</p><p>Interested candidates are kindly requested to send their CV, including their years of experience and contact details.</p>

Company Description ZORO MISR is the world’s first fully integrated digital tourism platform, focused on delivering unique, personalized, and memorable travel experiences for customers worldwide. Specializing in Egyptian tourism and travel booking, the company offers excursions, activities, transportation arrangements, and car rentals. A dedicated team of local guides and tourism representatives is available 24/7 to support travelers and enhance every stage of their journey. ZORO MISR emphasizes high-quality service, local expertise, and seamless digital experiences, making it an engaging environment for professionals who want to contribute to innovative travel solutions. Role Description The Video Editor role at ZORO MISR is a full-time, on-site position based in Qesm El Maadi. The Video Editor will handle end-to-end video production tasks, including assembling raw footage, editing sequences, applying color grading, and incorporating motion graphics and visual elements to create compelling content. Daily responsibilities include collaborating with marketing and content teams to understand project objectives, adapting footage for different platforms, maintaining brand consistency, and meeting deadlines for various campaigns and promotional materials. The role also involves organizing media assets, optimizing videos for online use, and continually enhancing visual storytelling to highlight ZORO MISR’s travel experiences and services. Qualifications Strong skills in video production and video editing, with experience managing projects from concept to final export. Proficiency in video color grading to ensure visual consistency and enhance overall look and feel. Ability to create and integrate motion graphics and graphics to support storytelling and brand identity. Experience with industry-standard editing and post-production software (e.g., Adobe Premiere Pro, After Effects, DaVinci Resolve, or similar). Good understanding of social media and digital platforms, including aspect ratios, durations, and best practices for online video. Strong attention to detail, time management, and ability to work on multiple projects simultaneously. Effective communication and collaboration skills, with the ability to work closely with cross-functional teams. Relevant education or training in film, media, visual arts, or a related field is preferred; a portfolio demonstrating previous video work is required.

<p>Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in Tourism , Languages or any related Field.</li><li>- ( 0-3 ) years experience working with Opera or a related system.</li><li>- Fluency in English is a must.</li><li>- Additional languages are a plus.</li></ul>

Company Description Trivia Travel is a travel company that specializes in designing customized itineraries that match each traveler’s preferences and schedule. The team works closely with trusted partners to create once-in-a-lifetime travel experiences and ensure every detail is handled professionally. Trivia Travel manages logistics and planning so clients can focus on enjoying their trips without stress. The company is committed to providing personalized service and keeping travelers in safe, reliable hands throughout the entire journey.<br>Role Description This is a full-time, on-site Salesperson role based in Giza. The Salesperson will engage with potential and existing clients, understand their travel needs, and propose tailored travel packages and itineraries. Daily tasks include responding to inquiries, conducting consultations, preparing detailed offers, and following up to close sales. The role involves coordinating with internal teams and external partners to ensure accurate pricing, availability, and high-quality service delivery. The Salesperson will maintain client records, meet sales targets, and contribute to promotional activities and customer feedback initiatives.<br>Qualifications<br> Ability to build strong client relationships, actively listen to customer needs, and provide consultative sales support. Strong communication and interpersonal skills, including clear spoken and written English and Arabic. Basic knowledge of travel products and services, with the ability to learn destination details, itineraries, and partner offerings. Comfort with using office software, CRM or sales systems, and online communication tools. Goal-oriented mindset with proven ability or strong potential to meet or exceed sales targets. Strong organizational skills and attention to detail when preparing offers, itineraries, and client documentation. Ability to work on-site in Giza, collaborate with colleagues, and adapt to a fast-paced, customer-focused environment. Previous experience in sales, customer service, or the travel industry is an advantage but not mandatory. High school diploma required; a bachelor’s degree in Business, Tourism, or a related field is a plus.

Customer Service Agent – Travel & Tourism Join one of Egypt’s established and leading travel companies. We take pride not only in our growth, but in the people behind it. We value talent, potential, and professional development, providing a supportive environment where ambitious people can build meaningful careers.<br>We are looking for a Customer Service Agent to join our Cairo team. The ideal candidate is communicative, organized, solution-oriented, and capable of providing excellent support to travelers before, during, and after their experiences. Key Responsibilities Customer Support: Handle customer inquiries through calls, email, Whats App, and other communication channels. Booking Support: Assist customers with booking details, tour arrangements, pickup information, and itinerary-related inquiries. Pre-Tour Coordination: Contact customers before their activities to confirm necessary details and ensure smooth arrangements. Problem Resolution: Handle customer concerns, booking modifications, and operational issues efficiently and professionally. Customer Follow-Up: Maintain communication with customers when required and ensure a high level of satisfaction throughout their experience. Internal Coordination: Communicate effectively with Operations, Reservations, and other departments to resolve customer requests. Data & Records: Maintain accurate customer, booking, and communication records. Service Quality: Represent Sheba Tours professionally and contribute to maintaining our customer-service standards. Requirements Education: Bachelor’s degree; Tourism & Hotels, Languages, Business Administration, or related fields are preferred. Languages: Fluent Arabic proficiency and Very Good to Fluent English proficiency, both written and spoken. Strong communication and interpersonal skills. Good problem-solving skills and ability to remain professional under pressure. Strong attention to detail and organizational skills. Comfortable communicating with international customers. Experience: Previous customer service or tourism experience is an advantage, but motivated fresh graduates with the right skills and potential are strongly encouraged to apply. Working Conditions & Compensation Location: Sheraton, Cairo – Office-Based Office Working Hours: 3 hours per day Weekly Holiday: Provided Net Salary: 15,000 EGPAdditional Compensation: Performance-based commission & bonus system<br>Due to the nature of travel operations and customer support, certain situations may require remote availability outside the regular 3 office hours when needed. This does not mean continuous working hours; rather, team members may be required to respond to or follow up on specific time-sensitive matters when necessary.<br>Who We're Looking For We're not only looking at years of experience. We value communication skills, responsibility, adaptability, and genuine potential. If you're motivated, enjoy communicating with people, can solve problems effectively, and want to develop your career within a growing travel company, we'd be happy to hear from you. Sheba Tours | Since 2009

International Travel Consultant – Betco Travel About the Role Betco Travel is looking for a motivated and customer-focused International Travel Consultant to join our team in Mansoura, Egypt. The successful candidate will be responsible for assisting clients with their travel needs, providing suitable travel solutions, and converting inquiries into confirmed bookings. Key Responsibilities Handle customer inquiries through phone, Whats App, social media, and other communication channels. Understand customers’ travel needs and recommend suitable travel options. Assist with international flight bookings, hotel reservations, visas, and tourism packages. Prepare and communicate quotations clearly and professionally. Follow up with potential customers and maintain regular communication until the booking is completed. Coordinate with airlines, hotels, visa providers, and other travel suppliers when required. Maintain accurate customer and booking records. Follow company procedures and ensure a high level of customer service. Achieve assigned sales targets and contribute to the company’s growth. Requirements Good communication and customer service skills. Good command of English. Strong attention to detail and ability to follow up with customers. Good computer skills and ability to learn new systems quickly. Previous experience in tourism, travel, sales, or customer service is preferred. Knowledge of airline tickets, hotels, visas, or tourism services is an advantage. Fresh graduates with strong communication and sales potential are welcome to apply. What We Offer Training and practical learning in the travel and tourism industry. Supportive and professional work environment. Opportunities for growth and career development. Competitive salary and performance-based incentives. Job Details Location: Mansoura, Egypt Employment Type: Full-time How to Apply Interested candidates can apply via Linked In or send their CV to: betco_travel@yahoo.com 01030534653 – 01212126919

**WE ARE HIRING!**Tourism Spirit Travel & Tourism, a leading Saudi Arabian travel company, is looking to hire qualified professionals to join our Egypt Branch. We seek individuals with passion and experience to grow with us.<br>**Location:** Al Merag, Maadi, Cairo, Egypt**Work Location:** On-site at the company's branch<br>**OPEN POSITIONS**<br>**1. Travel Consultant / Tour Packages Specialist (1 Position)**<br>* Design and propose outbound travel and tour packages.* Book flights, hotels, transportation, and handle travel arrangements.* Handle booking systems and follow up with clients through service completion.* Provide travel consultation and recommend the best travel packages based on clients' needs.* Prepare and calculate tour costs and quotations.<br>**2. Accountant (1 Position)**<br>* Manage the company's daily operations and transactions.* Prepare invoices, payments, and receipts, and handle accounts for travel and tourism companies.* Prepare and follow up on tax calculations and returns, ensuring compliance with tax regulations and accounting programs.* Apply knowledge of the Saudi tax system, VAT, and tax returns programs.<br>**3. English Language Course Coordinator (1 Position)**<br>* Coordinate English language courses and training programs for students.* Communicate with instructors and organize schedules.* Follow up on registrations, instructions, and course requirements.* Assist in developing and coordinating English language training programs.<br>**GENERAL REQUIREMENTS**<br>* Minimum 2 years of experience in the travel and tourism industry, preferably in the Saudi market.* Relevant experience in the position applied for.* Good command of English and Microsoft Office applications.* Excellent communication and organizational skills.* Ability to work under pressure and as part of a team.* **For Travel Consultant:** Experience in creating travel packages and calculating tour costs. Experience with Amadeus, Galileo, or Sabre reservation systems is an advantage.* **For Accountant:** Previous experience working in tourism companies in Saudi Arabia and strong knowledge of VAT and tax returns is highly preferred.<br>**WHAT WE OFFER & BENEFITS**<br>* Attractive and competitive salaries based on experience and qualifications.* Competitive bonus structure and health insurance benefits.* Professional development workshops and company social events.* Professional and cooperative working environment with career growth opportunities.* Full-time employment (On-site in Al Merag, Cairo).<br>**HOW TO APPLY**Interested candidates are invited to send their resumes mentioning the job title they are applying for to:<br>* **Email:** abdulrahman@tourism-spirit.com* **Whats App:** +966333993890

Key Responsibilities<br>Receive and process visa applications (tourism, business), ensuring all required documents are complete. Review and verify documentation in line with each<br>country's consular regulations.<br>Coordinate with embassies and consulates, track applications, and provide timely updates to clients. Advise clients on visa requirements and travel documentation.<br>Accurately enter and maintain application data in internal systems and keep organized records.<br>Work closely with sales and customer-service teams to meet visa issuance deadlines.<br>Qualifications & Experience<br>Minimum 2 years' experience in visa processing or travel services.<br>Strong knowledge of international visa procedures (e.g., Schengen, US, GCC).<br>Proficiency in computer systems and<br>application-management tools.<br>Excellent communication skills in English and Arabic (spoken and written).<br>Ability to work under pressure and meet tight deadlines. Skills<br>High attention to detail and strong organizational skills. Outstanding customer-service orientation and problem-solving ability. Contact number: 01116783678 Team-player mindset with effective negotiation skills.

<p>Greet and welcome guests as soon as they arrive at the office</p><p>·Direct visitors to the appropriate person and office</p><p>·Answer, screen, and forward incoming phone calls</p><p>·Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms,)</p><p>·Provide basic and accurate information in person and via phone/email</p><p>·Receive, sort, and distribute daily mail/deliveries</p><p>·Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)</p><p>·Order front office supplies and keep an inventory of stock</p><p>·Update calendars and schedule meetings</p><p>·Arrange travel and accommodations, and prepare vouchers</p><p>·Keep updated records of office expenses and costs</p><p>·Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing</p><p><strong>Requirements</strong></p><p>Proven work experience as a Receptionist in Hotel, Front Office Representative</p><p>·Proficiency in Microsoft Office Suite</p><p>·Hands-on experience with office equipment (e.g. fax machines and printers)</p><p>·Professional attitude and appearance</p><p>·Solid written and verbal communication skills</p><p>·Bachelor's Degree from faculty of tourism and hotels</p><p>.Work Location New Cairo</p><p>&nbsp;</p><p></p>

<p>Are you a passionate and empathetic individual with a knack for digital engagement? Do you dream of making a tangible impact in the world of travel, particularly within the sacred journeys of Hajj and Umrah? We are seeking a dynamic <strong>Social Media Moderator</strong> to join our vibrant team in <strong>Sheikh Zayed,</strong> <strong>Giza, Egypt</strong>. This is an incredible <strong>full-time, shift-based, on-site</strong> opportunity to kickstart your career at the heart of our mission: connecting pilgrims with unforgettable experiences.</p><p><strong>Overview:</strong></p><p>As a Social Media Moderator, you will be the welcoming voice and watchful eye of our online presence, specifically championing our initiatives in religious tourism, including Hajj and Umrah. You'll ensure our digital communities thrive, questions are answered with care, and our brand resonates with authenticity and respect. This is more than just a job; it's a chance to contribute to journeys of faith and personal transformation.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Engage &amp; Inspire:</strong> Actively participate in online conversations, respond to comments and messages, and foster a positive and supportive community across various social media platforms.</p></li><li><p><strong>Content Stewardship:</strong> Moderate user-generated content, ensuring it aligns with our brand values and community guidelines, especially regarding sensitive religious topics.</p></li><li><p><strong>Pilgrim Support:</strong> Provide initial support and information to potential and current pilgrims regarding Hajj &amp; Umrah packages, logistics, and general inquiries.</p></li><li><p><strong>Brand Advocacy:</strong> Work closely with our marketing team to amplify campaigns, share compelling stories, and maintain a consistent, respectful brand voice.</p></li><li><p><strong>Operational Coordination:</strong> Liaise with internal operations teams to relay critical feedback, address service inquiries, and support smooth customer journeys.</p></li><li><p><strong>Crisis Management:</strong> Monitor social channels for potential issues and escalate appropriately, ensuring timely and sensitive responses.</p></li></ul><p><strong>Skills &amp; Technologies:</strong></p><p>You will leverage your expertise in <strong>Social Media</strong> and <strong>Marketing</strong>, coupled with a deep understanding of <strong>Religious tourism</strong>, particularly <strong>Hajj &amp; umrah</strong>. Strong capabilities in <strong>Community Management</strong>, <strong>Content Moderation</strong>, and <strong>Digital Communication</strong> are essential. We value individuals who bring excellent <strong>Cultural Sensitivity</strong> and a commitment to exceptional <strong>Customer Service</strong> to every interaction.</p><p><strong>Growth Opportunities:</strong></p><p>This <strong>entry-level</strong> position offers a solid foundation for professional growth within the dynamic tourism industry. You'll have opportunities to develop advanced skills in digital marketing strategy, community leadership, and even transition into broader <strong>Operations Management</strong> roles as you gain experience and demonstrate leadership. We believe in nurturing talent and providing pathways for career advancement.</p><p><strong>Team &amp; Culture:</strong></p><p>Join a passionate and dedicated team that values collaboration, empathy, and a shared commitment to excellence. Our culture is supportive, fast-paced, and focused on creating meaningful experiences for our customers. We celebrate diversity and encourage innovative thinking, all while operating from our vibrant office in the historic city of Giza.</p><p><strong>Impact:</strong></p><p>Your work will directly impact thousands of pilgrims, ensuring they feel supported, informed, and connected throughout their spiritual journeys. You'll be instrumental in shaping our online reputation, fostering trust, and ultimately contributing to the success and growth of our religious tourism offerings.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience:</strong> A minimum of <strong>1-5 years of professional experience</strong> in social media management, community moderation, customer service, or a related field.</p></li><li><p><strong>Passion for Pilgrimage:</strong> Demonstrated understanding and genuine interest in <strong>Religious tourism</strong>, specifically the nuances of <strong>Hajj &amp; umrah</strong>.</p></li><li><p><strong>Digital Savvy:</strong> Proven proficiency in various <strong>Social Media</strong> platforms and an understanding of effective <strong>Digital Communication</strong> strategies.</p></li><li><p><strong>Communication Excellence:</strong> Exceptional written communication skills with strong <strong>Attention to Detail</strong> and the ability to convey information clearly and empathetically.</p></li><li><p><strong>Problem Solver:</strong> A proactive approach to <strong>Problem-Solving</strong> and the ability to manage online inquiries and feedback effectively.</p></li><li><p><strong>Cultural Acumen:</strong> High degree of <strong>Cultural Sensitivity</strong> and respect for diverse perspectives.</p></li><li><p><strong>Organizational Skills:</strong> Strong <strong>Time Management</strong> and organizational abilities, capable of handling multiple tasks in a shift-based environment.</p></li><li><p><strong>Career Level:</strong> This is an exciting opportunity for an <strong>Entry Level</strong> professional eager to make a significant impact.</p></li><li><p><strong>Location:</strong> Ability to work <strong>on-site</strong> in <strong>Sheikh Zayed,</strong> <strong>Giza, Egypt</strong>.</p></li></ul><p></p>

Key Responsibilities:<br>Dealing with Suppliers, Tour Leaders & Guides. Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations. Interacting with them via various channels phone, chat, email, etc Providing the best freelance tour guides who are the leaders in the market. Managing last-minute bookings at different times. Having experience in daily tours, multi-day tours & full packages. Collecting daily feedback for the ongoing tours & packages. Maintaining the tour quality with Suppliers, Guides & Leaders. Managing and focusing on better relations with the suppliers. Respecting the company rules and regulations. Fast learning and flexibility to deal with other departments. Answering all queries from the Sales & Guest Relations Team. Participating in planning and launching different products. Evaluating suppliers, tour guides and issuing appropriate feedback forms. Communicating with customers before the tour to update pick-up timings and tour details. Staying connected with the customers during the tour, collecting feedback and comments related to it. Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us. Analyzing and resolving customer complaints, ensuring excellent service standards.<br>Required Skills:Bachelor's Degree in Tourism, Hospitality, or a related field. Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage. Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides. Excellent time management skills to ensure smooth and timely execution of operations. Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members. Familiarity with travel booking platforms for tours and meet & assist services is required. Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings. Skilled in resolving customer complaints and conflicts professionally and efficiently. High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations. 2 years of proven experience as an Operations Agent in the tourism industry. Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability. Proficiency in Microsoft Office, particularly Excel.

Company Description Alorica is a global customer experience (CX) company that partners with brands to design and deliver services that build long-term customer relationships. With 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. The company combines proven performance, industry expertise, and advanced technology to create innovative, results-driven customer experiences. Alorica is known for challenging convention, maintaining deep client relationships, and living its values of integrity and authenticity. Team members are encouraged to be curious, creative, connected, and committed to delivering exceptional service.<br>Role Description This full-time, on-site Travel Agent role is based in Giza and focused on supporting customers with B2 level English proficiency or higher. The Travel Agent will assist customers in planning and booking travel arrangements, including flights, accommodations, car rentals, and related services, while ensuring a smooth and positive experience. Daily responsibilities include handling inquiries via phone or digital channels, providing accurate information on travel options, processing reservations, and resolving issues or changes in bookings. The role also involves recommending suitable travel solutions, promoting special offers, and supporting sales targets through professional and empathetic customer interactions. Travel Agents are expected to follow company procedures, use reservation systems effectively, and collaborate with team members and supervisors to meet performance goals.<br>Qualifications<br> Strong customer service skills, including active listening, clear communication, and problem-solving abilities. Experience with reservations and travel arrangements, such as booking flights, hotels, and related services. Knowledge of car rental and associated travel services, with the ability to recommend appropriate options to customers. Sales skills, including the ability to identify customer needs, upsell relevant services, and meet or exceed targets. B2 or higher English proficiency, with the ability to communicate confidently in spoken and written English. Comfort with computer systems, reservation platforms, and multi-channel customer support tools. Strong attention to detail, accuracy in data entry, and ability to follow standard operating procedures. Ability to work on-site in Giza on a full-time schedule, including potential shifts, weekends, or holidays as required. Previous experience in travel, hospitality, tourism, or contact center environments is an advantage. Relevant post-secondary education or recent graduation in a related field (e.g., tourism, business, languages) is beneficial.

Company Description Baron Hotels & Resorts is a boutique hotel management group recognized for delivering luxury hospitality experiences since 1980. The company has earned numerous international awards from leading travel and corporate organizations in the UK, Germany, Italy, and from the Egyptian Ministry of Tourism, and is regularly acknowledged by Trip Advisor, Holiday Check, Top Hotels, and Travel Life for sustainability. Its portfolio includes Baron Hotel Cairo in Heliopolis, a first-class boutique-style business and leisure hotel overlooking the historic Baron Empain Palace. The group also operates five-star properties in Sharm El Sheikh, including Baron Resort and Baron Palms, and the exclusive Baron Palace Sahl Hasheesh on the Red Sea. Baron Hotels & Resorts is an active member of the American Chamber of Commerce and the German-Arab Chamber of Industry and Commerce in Egypt, underscoring its strong international partnerships. Role Description The Foreigner Guest Relation Agent German Speaker is a full-time, on-site role based in Hurghada. This position focuses on welcoming and assisting international guests, with particular attention to German-speaking visitors, ensuring their needs are met throughout their stay. Day-to-day responsibilities include providing check-in and check-out support, handling guest inquiries and requests, managing reservations-related communication, and coordinating with other hotel departments to resolve issues promptly. The agent will provide information about hotel services, local attractions, and activities, and support guests with special arrangements, feedback collection, and complaint resolution. The role also involves maintaining accurate guest records, promoting hotel offerings, and upholding Baron Hotels & Resorts’ standards of service and hospitality. Qualifications Strong language skills in German and English, with clear verbal and written communication. Customer service and guest relations skills, including problem-solving, empathy, and a professional, courteous manner. Experience in hospitality operations, front office procedures, and reservation or property management systems. Ability to work on-site in Hurghada, including flexible shifts, weekends, and holidays as needed. Good organizational and time management skills, with attention to detail in handling guest information and requests. Comfort working in a multicultural environment; prior experience with international or German-speaking guests is an advantage. Basic computer literacy (email, MS Office) and familiarity with hotel software; additional languages are a plus. Diploma or degree in Hospitality, Tourism, Business, or a related field preferred; equivalent practical experience considered.

<p>The world needs more Intrepid people: Behind every incredible journey is a dedicated team working together to deliver exceptional experiences for our travellers. We're looking for a Deputy General Manager to join our Egypt team and play a key role in helping our Egypt DMC thrive! Working closely with the General Manager, Egypt &amp; Jordan, you'll be a trusted senior leader within Intrepid Egypt. You'll support the day-to-day running of the business, bringing together teams across Product, Sales, Contracting, Reservations, Operations, and Finance to strengthen collaboration and improve performance. In this role, you'll make timely decisions on operational priorities, customer-impacting issues, supplier matters, and business improvement initiatives. Leadership is central to this role - You'll coach and support managers, navigate daily challenges, and foster accountability, and teamwork. When the General Manager is away, you'll provide local leadership while partnering with the GM on strategic, financial and legal matters. Along the way, you'll build strong relationships with suppliers, monitor business performance, and support compliance and safety requirements. If you re keen to bring your leadership and tourism expertise to this role, we d love to hear from you! This is a full-time, permanent role based onsite in Cairo, Egypt. We work in a 3-2-1 hybrid model, with 3 days in the office and 2 days from home, including at least 1 office day on a Monday or Thursday.</p><p><strong>Desired Candidate Profile</strong></p><p>Some of the experience you ll bring with you may include: Minimum 5 years' experience managing teams, functions, or department leaders. Proven experience within travel &amp; tourism/ destination management companies, with solid knowledge of the Egypt travel market. Strong understanding of supplier management, incident management, and compliance requirements, with an established network of tourism suppliers across Egypt being beneficial. Excellent English and Arabic communication skills. Strong financial and commercial acumen, with the ability to interpret trip performance data. Ability to improve processes and drive operational efficiency. Experience with travel systems will be an added advantage.</p>