Ticket Agent Jobs in Egypt

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

Location: Gouna <br>General Responsibilities:The Reservations Agent is central to the hotel’s revenue generation and guest acquisition efforts. The core essence of this role is to attend to all reservation requests according to hotel standards, skillfully converting inquiries into actual room reservations to increase hotel revenues and enhance guest loyalty. The agent is responsible for providing a distinctive service that promotes the hotel’s image and brand recognition.<br>Duties: A. Sales, Service, and Guest Relations • Revenue Generation: Apply superior sales and communication skills to convert room inquiries into confirmed bookings, proactively enhancing the hotel's revenue. • Relationship Management: Maintain a good commercial relationship with all bookers, including guests, companies, and travel agencies. • Guest Recognition: Proactively recognize VIP guests and apply applicable policies to ensure personalized service. • Client Identification: Recognize potential high-value clients and swiftly transmit this information to the Sales Department for follow-up.• Complaint Handling: Manage any guest complaint professionally by owning the issue, resolving it to the guest's satisfaction, and ensuring accurate recording and reporting of all comments.• Service Standards: Implement LQA standards during reservation inquiries and provide friendly, courteous, and professional service at all times. B. Administrative and System Management • Product Knowledge: Maintain a perfect knowledge of all room types and the entire rate structure, as well as the hotel and its products and services.• Data Accuracy: Ensure the accuracy of all booking information entered into the Property Management System (PMS) and meticulously maintain an accurate Guest History database.• System Maintenance: Properly use and maintain the reservation communication system (telephone, fax, and email) and follow established telephone etiquette standards.• Channel Monitoring: Routinely check availability and room rates on the hotel website and all other booking systems/channels (OTAs, GDS, etc.).• Reporting: Prepare and provide updated reports and statistics to the Management and other relevant departments as required.• Shift Duties: Diligently follow daily task checklists, fulfill administrative tasks, read and update logbooks, and share daily activity highlights with the supervisor.<br>C. Compliance and Professional Conduct • Confidentiality: Strictly respect the privacy of the guests and the confidentiality of all information.• Commercial Awareness: Maintain knowledge of local competitors and gather information about their activities and sales.• Compliance: Comply with local legislation and ensure adherence to all hotel rules, regulations, and policies relating to Fire, Hygiene, Health, and Safety.• Punctuality & Appearance: Report for duty punctually, wearing the correct uniform and name tag, and maintain a high standard of personal appearance and hygiene.• Flexibility: Be flexible and prepared to extend job duties or be redeployed to alternative departments/areas to meet critical business demands.<br>Job Specifications • Education: - High School Diploma or equivalent.<br>• Experience: - Minimum of 1 year of experience in Reservations within a luxury or high-end hotel environment.-Experience using hotel reservation systems and Property Management Systems (PMS).- Knowledge of hospitality industry standards and reservation processes.<br>• Skills: - Proficient in Microsoft Office applications. Familiarity with reservation systems, OTAs, and GDS platforms.- Strong reporting and administrative skills.- Full working professional proficiency in English; additional languages are a significant asset.- Communication & Interpersonal: Excellent interpersonal and communication skills essential for sales conversion and guest interaction.- Customer Service: Highly service-oriented, flexible, resourceful, and self-motivated.- Administration: Excellent analytical and administration skills for managing complex booking data.- Problem Solving: Ability to diagnose problems quickly and accurately and recommend and execute required solutions.- Strategic Capacity: Ability to coordinate, prioritize, and oversee multiple tasks and to plan and assess problems effectively.- Negotiation: Proven ability to negotiate effectively in a sales environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Reservations Agent<br>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Consistently offer exceptional, friendly and engaging service<br>Ensure the best selection for the guest and ensure revenue is maximized through up-selling<br>Recommend property facilities and assist guests with information and special requests<br>Book room reservation requests, enter rooming lists, and update accurate information in the system</p><br><br>Qualifications<br><br><p>Your experience and skills include:</p><br><p>**Required Qualifications:**</p><br><ul><li>Guest-focused personality with a genuine passion for delivering exceptional service</li><li>Proven customer service experience, preferably in a hospitality or reservation environment</li><li>Strong verbal and written communication skills in English</li><li>Proficiency with computer systems and reservation software (training provided)</li><li>Ability to multitask and manage multiple reservation requests simultaneously</li><li>Excellent organizational and time management skills</li><li>Attention to detail with accuracy in data entry and information management</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Experience with hotel reservation systems or property management systems (PMS)</li><li>Multilingual abilities (additional languages a plus)</li><li>Sales or upselling experience in a customer-facing role</li><li>Demonstrated problem-solving skills and ability to handle guest requests creatively</li><li>Flexibility to work varied shifts, including evenings and weekends</li><li>High school diploma or equivalent</li><li>Experience in the hospitality industry</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role</h4> <p><strong>Reservations Agent | Four Seasons Resort Sharm El Sheikh</strong></p> <p>At Four Seasons Resort Sharm El Sheikh, our Reservations Agents play a vital role in creating exceptional guest experiences from the very first interaction. This position is responsible for handling reservation inquiries with professionalism and efficiency, maximizing revenue opportunities, and ensuring every guest receives personalized service that reflects the legendary hospitality standards of Four Seasons.</p> <h4>What you will do</h4> <ul> <li>Handle all reservation inquiries via phone, email, travel partners, and online channels in a professional and timely manner.</li> <li>Accurately process new bookings, amendments, cancellations, and special requests in the property management system.</li> <li>Maximize room revenue by promoting room upgrades, resort experiences, and additional services whenever appropriate.</li> <li>Ensure all guest preferences, special occasions, and important stay details are recorded and communicated to relevant departments.</li> <li>Maintain a thorough knowledge of room types, rates, packages, resort facilities, and seasonal promotions.</li> <li>Build strong relationships with guests, travel advisors, and business partners while delivering exceptional service aligned with Four Seasons standards.</li> <li>Monitor room inventory and availability to optimize occupancy and revenue opportunities.</li> <li>Follow up on guest and travel partner requests to ensure all inquiries are resolved efficiently and accurately.</li> <li>Collaborate closely with Revenue Management, Front Office, Sales, and other departments to ensure a seamless guest journey.</li> <li>Consistently achieve quality, productivity, and service excellence targets while contributing to the overall success of the Reservations team.</li> </ul> <h4>What you bring</h4> <ul> <li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li> <li>Previous experience in Reservations, Front Office, Guest Services, or a similar customer-facing role within a luxury hotel environment.</li> <li>Excellent verbal and written communication skills in English; additional languages are considered an advantage.</li> <li>Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.</li> <li>Proficiency in hotel reservation systems (preferably Opera) and Microsoft Office applications, with a commitment to delivering exceptional guest service.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Employee discount for stays at any Four Seasons worldwide</li> <li>Complimentary dry cleaning for employee uniforms</li> <li>Complimentary employee meals</li> </ul> <h4>Schedule & hours:</h4> <ul> <li>Full time (8hrs)</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join&nbsp;us at Accor,&nbsp;where&nbsp;life pulses&nbsp;with&nbsp;passion!​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p>Hospitality&nbsp;is&nbsp;a&nbsp;work&nbsp;of&nbsp;heart,​<br>Join&nbsp;us and&nbsp;become&nbsp;a&nbsp;Heartist®</p><br><br>Job Description<br><br><p>2.1 Maintains complete knowledge of and comply with all departmental policies/service.<br>2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.<br>2.3 Anticipates guests’ needs, responds promptly and acknowledges all guests, though busy and at any time of the day.<br>2.4 Maintains positive guest relations at all times.<br>2.5 Resolves guest complaints, ensuring guest satisfaction.<br>2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas.<br>2.7 Maintains complete knowledge of:</p><br><p>1) All hotel facilities/services, hours of operation.<br>2) All guest room layouts, bed types, décor, appointments, and locations.<br>3) Room availability for any given day.<br>4) Restricted dates, rates and room types.<br>5) All room rates, packages and promotions.<br>6) Specific arrangements between hotel and travel agencies, corporate reservations center.<br>7) Entertainment/special events scheduled in the hotel.<br>8) Accesses all functions of the computer system.<br>9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.<br>2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.<br>2.9 Documents any late or absent employees; maintains accurate and current employee records.<br>2.10 Schedules and assigns employees’ breaks.<br>2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).<br>2.12 Legibly updates information board.</p><br><p>2.13 Ensures that employees are knowledgeable about hotel services, features and amenities.<br>2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise.<br>2.15 Responds to incoming calls.<br>2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system.<br>2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards.<br>2.18 Monitors and ensures that all reservations (including manual) are put into the system.<br>2.19 Monitors reservations requested by fax, telex and mail.<br>2.20 Ensures guest history accounts are kept current.<br>2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.<br>2.27 Ensures that rooming lists are put into the system.<br>2.28 Pre-block group rooms where special requests are made.<br>2.29 Assists Reservations staff whenever necessary in performing all job functions.<br>2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees.<br>2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities.<br>2. 32 Communicates designated VIP reservations to the General Manager and department managers.<br>2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking.<br>2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department.<br>2.35 Compiles reports on no-show for future business forecasting.<br>2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information.<br>2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center.<br>2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible.<br>2.39 Reviews previous night's occupancy report and track for forecasting future business patterns.<br>2.40 Monitors wait list and determines priority of guests to be contacted for room availability.2.41 Creates Travel Agent Master in computer.<br>2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies.<br>2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative.<br>2.44 Prepares work orders for maintenance repairs and distributes them to Engineering.<br>2.45 Maintains supply levels and legibly document needs on a requisition.<br>2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.<br>2.47 Prepares and distributes weekly/monthly/annual forecasts.<br>2.48 Prepares and submits daily/weekly payroll records.<br>2.49 Ensures that all pertinent information is documented in the log book daily.<br>2.50 Conducts performance appraisals of designated staff annually.2.51 Attends designated meetings.<br>2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor.<br>2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br>2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.<br>2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.<br>2.56 Carry out instructions given by the management team and head office.<br>2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.<br>2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.<br>2.23 Ensures group files are accurate and kept current.<br>2.24 Ensures that group requirements are entered from the sales booking sheet.<br>2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><br><br>Qualifications<br><br><p> Education High school graduate or equivalent vocational training certificate, some college.<br> Experience: one year’s experience as a Reservations Agent, preferably a style hotel.<br> Foreign Language: Fluency in English both verbal and non-verbal.<br> Courses and Training Ability to input and access information in the property management system/computers.<br> Computer Literacy Compute basic arithmetic.<br> Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest’s service needs, work cohesively with co-workers as part of a team.</p><br><br>Additional Information<br><br><p>2.1 Assist the Executive Culinary Chef in the full operation of all kitchen units.<br>2.2 Is responsible for the cost, quality, hygiene, taste, presentation of all types of food produced in or purchased by the facility and the customer satisfaction related to these.<br>2.3 Within kitchen hygiene rules chef who is working in the kitchen should have short and well cared hair, it is not allowed that man has a moustache or beard.<br>2.4 Identify the work methods and cooking standards and ensure that these are applied to ensure that food is prepared in a quality manner and that personnel work efficiently.<br>2.5 Work in a coordinated manner with all section chefs and instruct them as needed.<br>2.6 Personally control that the presentation and quality of food prepared for breakfast, lunch and dinner is in accordance with the standards.2.7 Prepare the list of materials to be purchased, place their orders on the system and check the meat, fish and vegetables that are purchased.<br>2.8 Control the daily provision vouchers and accelerate the circulation of slow-moving supplies.<br>2.9 Check the cooling systems of food storages and ensure that food is used according to the first in, first out principle.<br>2.10 Plan food production in accordance with the stages identified by the Executive Culinary Chef.<br>2.11 Control the current status of raw foods and provisions as well as the way that excess food is used, prevent food from spoiling, use excess food in an efficient manner, and control the portions of food.<br>2.12 Is responsible for preparing standard recipes for all foods produced in order to standardise the portions, taste and quality.<br>2.13 Continuously monitor that the personnel working in the department comply with personal hygiene rules.<br>2.14 Ensure that the records needed for the food safety system are kept regularly.<br>2.15 Check all of the storage houses at the beginning of work and ensure that they are orderly, deliver old products to production, and make sure that the remaining food is made use of.<br>2.16 Check the menu and inform and warn personnel of any missing or problematic products so that the same situation does not re-occur.<br>2.17 Monitor the performance of personnel and report personnel that do not work efficiently to the Executive Culinary Chef.<br>2.18 Organise the personnel’s weekly schedule. Control the monthly timecards and submit to the Executive Chef for approval.2.19 Identify the training needs of kitchen personnel and ensure that the necessary trainings are organised and delivered.<br>2.20 Deliver trainings to food production personnel about menu preparation, product recipes and food costs etc. (except for standard trainings such as the Food Safety System and ISO standards).<br>2.21 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br>2.22 To implement necessary warnings and departmental trainings in order to save energy inside the facility.2.23 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.<br>2.24 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.<br>2.25 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.<br>2.26 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br> </div>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a reservations agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members</li> <li>Secure individual bookings: Convert guest inquiries into confirmed reservations</li> <li>Maintain attention to detail: Record and process all reservations with accuracy</li> <li>Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades</li> <li>Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <ul> <li>Excellent verbal and written communication skills in English; additional language skills are an advantage.</li> <li>Professional telephone etiquette with the ability to provide personalized guest service.</li> <li>Strong listening skills and the ability to understand guest needs and preferences.</li> <li>Passion for delivering exceptional guest experiences in line with luxury hospitality standards.</li> <li>Ability to build rapport with guests and create positive impressions through every interaction.</li> <li>Commitment to maintaining high levels of guest satisfaction and loyalty.</li> <li>Minimum 1-2 years of experience in hotel reservations, front office, guest services, or customer service, preferably within a luxury hotel brand would be an asset.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

Company: Leading Call Center for a Fast-Growing Hospitality Chain<br>Are you fluent in Arabic and looking for an exciting work-from-home opportunity? We’re seeking dedicated Reservations Call Center Agents based in Egypt to join our team and help customers book their stays with a rapidly growing budget hospitality chain.<br>Key Responsibilities:<br>Handle a high volume of incoming calls and convert inquiries into bookings. Provide detailed information about property locations, availability, rates, and special promotions. Assist customers by answering their questions in a professional and friendly manner. Work flexible shifts, including nights, as part of a 24/7 team.<br>Requirements:<br>Fluency in Arabic (native level) and proficiency in English. Work-from-home setup: high-quality computer, reliable high-speed internet, noise-canceling headset, and power backup. Strong multitasking skills and a minimum typing speed of 40 words per minute. Excellent attention to detail and accuracy. At least 1 year of call center experience. Goal-oriented and customer-focused.<br>Working Hours:<br>8 hours per day, 6 days a week.<br>This is an excellent opportunity for someone who thrives in a fast-paced environment and loves helping customers.<br>Apply now and start your journey with a growing and dynamic team!

<p>Job Description</p><p><p><strong>Desired Candidate Profile</strong></p><p>Graduates only</p><p>C1 English level required</p><p>Medical insurance: Up to 200K EGP annually</p><p>Transportation provided</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p> <strong>Salary: Up to 300K EGP annually</strong><br> <strong>Graduates only</strong><br> <strong>&nbsp;C1 English level required</strong><br> <strong>Medical insurance: Up to 200K EGP annually</strong><br> <strong>Transportation provided</strong></p><br><p> <strong>Apply now!</strong><br> Text us on <strong>01050014512</strong> or fill out the application form.</p><br><br><br> </div>

<p>‏⁦</p><p>We are looking for a <strong>Flight Ticketing Agent</strong> to join our distinguished team. In this role, you will be the primary face reflecting the company's professionalism in providing ideal travel options to clients.</p><p>Success in this position is demonstrated by providing exceptional customer service, managing bookings, searching for the best prices, and making amendments quickly and accurately, achieving the highest levels of customer satisfaction. This role is essential in integrating with the Sales and Customer Service departments to support company growth and build long-term relationships with travelers.</p><p>⁩</p><p><br></p><p>⁦<strong>Responsibilities</strong>⁩</p><p><br></p><p>⁦</p><p>Receive customer inquiries via phone, email, or in person, and provide the best airfare quotes and travel itineraries.</p><p>Issue, modify, and cancel flight tickets using Global Distribution Systems (GDS) such as (Amadeus / Galileo / Sabre).</p><p>Follow up on various airline terms and conditions regarding baggage, refund policies, and specific flight policies, and clearly communicate them to clients.</p><p>Advise travelers on visa requirements, required documentation, and updates related to international travel.</p><p>Resolve any emergency issues or flight schedule changes and coordinate with airlines to offer the best alternative solutions to clients.</p><p>Accurately record and update booking data and financial transactions in the company's internal system.</p><p><br></p><p>⁩</p><p><br></p><p>⁦<strong>Qualifications</strong>⁩</p><p><br></p><p>⁦</p><p>Excellent verbal and written communication skills, with a high ability to interact with diverse personalities.</p><p>Strong problem-solving and decision-making skills under pressure.</p><p>Accuracy and high attention to detail to ensure no errors occur in booking data.</p><p><br></p><p>⁩⁦</p><p><br></p><p>⁩</p>

<p>‏⁦</p><p>⁩Airline Ticketing Agent </p><p>⁩</p><p><br></p><p>⁦<strong>⁩Experience </strong>⁩</p><p>⁦</p><p>⁩- Proficient in working on the Amadeus system </p><p>Proficient in issuance, re-issuance, and cancellation </p><p>⁩</p><p><br></p><p>⁦<strong>⁩General Requirements </strong>⁩</p><p>⁦</p><ol><li>⁩Full-time availability </li><li>Good communication skills with customers </li><li>Proximity of residence to the workplace is preferred </li><li>Ability to solve problems </li><li>Innovation of marketing solutions</li></ol><p>⁩</p>

Job OverviewWe are looking for a professional, customer-focused Customer Service Agent to join our travel team. The ideal candidate will be responsible for assisting clients throughout their travel journey, handling inquiries and bookings, resolving issues, and ensuring a smooth and positive customer experience.Key Responsibilities* Respond to customer inquiries through phone calls, WhatsApp, email, and social media.* Provide accurate information about flights, hotels, transfers, tours, visas, and travel packages.* Assist customers with new bookings, amendments, cancellations, and general travel requests.* Follow up with clients before, during, and after their trips.* Coordinate with airlines, hotels, DMCs, suppliers, and internal departments when required.* Handle customer complaints and resolve issues professionally and efficiently.* Keep customers updated regarding booking confirmations, changes, delays, or other travel-related information.* Maintain accurate customer and booking records.* Follow up on pending inquiries and ensure timely responses.* Escalate complex issues to the relevant department or manager when necessary.* Ensure all communication reflects the company’s professional standards and brand image.* Identify opportunities to recommend additional services or suitable travel options when relevant.Requirements* 1–3 years of experience in customer service, preferably within a travel agency or tourism company.* Good knowledge of travel products, flights, hotels, and basic booking procedures.* Excellent communication and interpersonal skills.* Fluent in English and Arabic; additional languages are a plus.* Strong problem-solving and complaint-handling skills.* Ability to multitask and work under pressure.* Good organizational and follow-up skills.* Proficiency in Microsoft Office and customer communication platforms.* Professional, friendly, and customer-oriented attitude.* Flexibility to work according to travel-industry schedules when required.Preferred Qualifications* Previous experience with Amadeus, Sabre, Galileo, or other travel booking systems is a plus.* Experience handling VIP or international clients is an advantage.* Knowledge of outbound travel, inbound tourism, Umrah/Hajj, or visa services is a plus.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Meals</li></ul>

Coralon Travel is Hiring – Aviation Operations ExecutiveCoralon Travel is looking for an experienced Aviation Operations Executive to join our Cairo team and manage the aviation side of our international group operations.The role will initially focus heavily on our Air Cairo Italy–Egypt programme, including weekly flight allotments, group bookings, passenger lists, ticketing coordination, payments and operational follow-up with the airline.Key Responsibilities* Manage and monitor weekly airline seat allotments and release deadlines.* Coordinate directly with airlines regarding group bookings, confirmations and additional seat requests.* Maintain accurate records of confirmed, released and available seats for every departure.* Prepare and submit passenger name lists and required passenger information within airline deadlines.* Coordinate ticket issuance and ensure all bookings are correctly reflected in the airline system.* Monitor payment and ticketing deadlines closely with Coralon’s accounting and operations teams.* Handle name changes, corrections and other booking amendments with the airline.* Follow up on schedule changes, delays, cancellations and passenger reprotection.* Coordinate closely with our overseas tour-operator partners regarding flight operations.* Produce regular aviation reports showing bookings, remaining allotment, releases, deadlines and upcoming payments.* Maintain organized documentation and correspondence for all airline operations.Requirements* Previous experience in aviation, airline reservations, tour-operator aviation departments or group travel operations.* Strong experience dealing directly with airlines and group bookings.* Good knowledge of Amadeus or another GDS is strongly preferred.* Very strong attention to detail — especially with passenger names, dates, seat numbers and deadlines.* Excellent organizational and follow-up skills.* Good spoken and written English.* Ability to work confidently under time-sensitive operational deadlines.* Experience with charter flights, seat blocks or airline allotments would be a major advantage.<p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 1</li><li>Shift System: Morning only</li><li>Benefits: Meals</li></ul>

<p><strong>Travel & Tourism Booking Agent Wanted</strong></p><p>Do you have experience in organizing tours, hotel bookings, flight tickets, and visa issuance?</p><p>Are you fluent in English and looking for an opportunity to work in a professional environment?</p><p>We are a leading company in tour management, looking for an experienced <strong>Travel Booking Agent</strong> to join our team.</p><p><strong>Job Responsibilities:</strong> </p><ul><li>Organizing honeymoon trip bookings in East Asian countries, Turkey, Lebanon, and worldwide.</li><li>Booking flight tickets and hotels in line with customer requirements.</li><li>Issuing tourist visas and ensuring all requirements are met.</li><li>Providing professional tourism consulting to clients and ensuring their satisfaction.</li><li>Coordinating with airlines, hotels, and visa agencies.</li><li>Following up on updates regarding travel policies and requirements.</li></ul><p><strong>Qualifications:</strong> </p><ul><li>Previous experience in travel bookings and tourism services.</li><li>Excellent command of the English language.</li><li>Knowledge of East Asia, Turkey, Lebanon, and global markets in general.</li><li>Ability to work full-time and flexibly.</li><li>Professional appearance and demeanor.</li><li>Strong communication and organizational skills.</li></ul><p>If you are looking for an opportunity to work in the field of travel and tourism, please contact us at 01070044338 or send your CV via direct message.</p><p><br></p>

Reservations &amp; Hospitality Operations Officer Reservations &amp; Hospitality Operations Officer Job Overview We are looking for a Reservations and Operations Officer to join the Maksab "Imperial Host" team. The role begins with managing reservations and following up on the operations of hotel units, with the opportunity for future growth into supervisory and leadership roles in operations and the reservations department. Responsibilities and Tasks 1. Reservations Management: Managing and following up on daily reservations via online booking platforms, Airbnb, Agoda, and Expedia, ensuring accuracy of availability, pricing, and bookings. 2. Unit Operations Follow-up: Monitoring unit readiness and coordinating with operations, housekeeping, and maintenance teams to ensure efficient daily operations. 3. Reports and Data: Proficiency in Google Sheets and preparing periodic reports, along with tracking key performance indicators such as Occupancy, Revenue, and ADR. 4. Technology and AI: Utilizing AI tools and digital technologies to improve productivity and develop operations. Qualifications and Experience: Previous experience in reservations, hotels, serviced apartments, or tourism property management. Practical experience with online booking platforms: Airbnb, Agoda, Expedia. Proficiency in Google Sheets / Google Workspace. <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 2</li><li>Shift System: Morning shift only</li><li>Benefits: Social insurance, overtime</li></ul>

We are looking for an outgoing and professional Public Relations employee to join our restaurant team. The main goal of this position is to build positive relationships with customers and reach new audiences according to the restaurant's targeting. Additionally, managing reservations and ensuring complete customer satisfaction. Managing the daily reservation system and organizing tables to ensure smooth operations and prevent overcrowding. Regularly monitoring customer feedback and reviews (in-house or online) and working to improve their experience. Professionally handling complaints and suggestions and resolving them immediately in coordination with the restaurant manager. Contributing to building and developing relationships with companies, hotels, and organizations to increase reservation and sales rates.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Social insurance, meals, overtime</li></ul>

Job details – Receptionist We are looking for a receptionist to join our team, who is responsible for welcoming clients and providing a professional and distinctive experience from the moment the client arrives until their departure, with managing bookings and coordinating with service teams within the branch. Tasks and responsibilities: Welcome clients in a professional and courteous manner. Manage and organize client bookings and confirm appointments. Handle walk-ins and schedule appointments based on availability. Answer calls and WhatsApp messages and various inquiries. Coordinate with the service team to ensure appointments and services run in an organized manner. Handle payments, issue receipts, and accurately review cash. Track and reschedule appointments and update booking data. Update client data in the system. Provide information about services, offers, and packages to clients. Assist in increasing bookings by recommending suitable services to clients. Maintain cleanliness and order of the reception area. Prepare reports on bookings and sales when needed. Adhere to company policies, dress code, and customer service standards. Collaborate with the team and supervisor to ensure the best client experience. Requirements: Previous experience in reception or customer service, preferably in Beauty, Spa, or Clinics. Excellent communication and client-handling skills. Ability to use computers and booking systems. Ability to handle cash and payments accurately. Polished, organized, detail-oriented personality. Ability to work under pressure and in shifts. Punctuality and professional appearance. English language is an added advantage.<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

§ Tasks and Responsibilities · Marketing, organizing, and executing various training programs, courses, and events in accordance with the approved plan. · Preparing all official correspondence including (invitations to participate, final acceptances, collaboration invitations, and memorandums of understanding). · Responding to all correspondence, whether via email or phone call, ensuring accurate preservation of formatting, structure, and content, as well as appropriate word choices for the unit or department's correspondence with external entities. · Communicating with trainers, trainees, and relevant departments to ensure readiness for executing various training programs/events. · Communicating with all support units within the organization to facilitate providing distinguished services to trainees (hotel reservations, airport pickup and drop-off, training room reservations, organizing lunch invitations, flight bookings, purchase orders, etc.). · Preparing and following up on attendance records, evaluations, and reports related to the implementation of training programs/events. · Preparing logistical and technical arrangements for events to ensure execution quality. · Following up on evaluating training effectiveness and proposing continuous improvement opportunities. § Qualifications and Requirements: v University Degrees, Age, and Experience: · A university degree in (Law – Business Administration – Computer Science) or any related field, with an overall grade of no less than (Very Good), with a preference for holders of a Master's degree in Law, Public Health, or Hospital Administration. · Required age: (25 – 38 years old). · At least two years of experience in organizing various training activities and programs. v Skills Required for the Position: · Full proficiency in computer use and Microsoft Office programs. · High proficiency in preparing reports, memorandums, and presentations. · Full proficiency in Arabic and English. · Skills in drafting frameworks for various programs and events. · Effective communication skills, persuasion abilities, and time management. · Skills in writing reports and analyzing training evaluation results. · Familiarity with Learning Management Systems (LMS) or e-learning tools. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning shift only</li><li>Benefits: Health insurance</li></ul>