Swift Jobs in Egypt

Teleperformance Egypt is expanding! We are looking for Technical Support Agents to join our elite international account based in New Cairo. If you have strong English skills and a passion for solving problems, we want you on our team!<br>Requirements• Sales/Retention Exprerience is a MUST • English Level: Strong communication skills (B2–C1 level).• Education: Open to Graduates.• Skills: Customer-focused, patient, and equipped with good problem-solving skills.• Availability: Willingness to work rotational shifts (Night shift).<br>What We Offer (The Benefits)• Salary: 19,500 EGP (NET).• Sales Incentives up to 200$• Overnight Allowance• Transportation: Provided.• Professional Development: Paid training included.• Security: Social and Medical insurance.• Growth: Real opportunities for career advancement within a global organization.• Work Culture: A vibrant, multinational environment with many additional benefits.<br>Location: New Cairo (City Walk) Starting Date: 16th of August <br>How to Apply Ready to start? Contact us today for more details or to schedule your interview:???? Whats App: +20 108 002 1480

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Supervise hourly team members during assigned shifts, directing workflow and ensuring station coverage throughout service</li><li>Open or close the restaurant following documented checklists for equipment, cash, security, and facility readiness</li><li>Handle guest complaints and service recovery during the shift, applying approved comp procedures when appropriate</li><li>Monitor labor efficiency in real time, sending staff home or calling in additional help to stay on target with sales</li><li>Conduct pre-shift briefings to communicate daily promotions, staff assignments, and any operational priorities</li><li>Enforce food safety standards including temperature checks, date labeling, allergen handling, and sanitation routines</li><li>Train new hourly employees on POS operation, service steps, and company standards during their onboarding period</li><li>Complete cash handling procedures including till counts, safe drops, and shift summary reports at end of service</li><li>Perform line checks and food quality audits before service periods to verify prep standards are met</li><li>Assist senior management in tracking inventory and placing orders for food, beverage, and supply items as directed</li></ul><br>Qualifications<br><br><ul><li>Bachelor's degree in hospitality, business, or a related field preferred</li><li>2–4 years of restaurant within luxury atmosphere</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Fluency in English<br>additional languages are a plus<br>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p>We are looking for a creative, versatile, and collaborative <strong>UI/UX Designer</strong> to join our team <strong>on-site at our office in Sheikh Zayed</strong>.<br>In this role, you will be a core contributor to designing and redesigning our company’s websites and software platforms. This position operates on a <strong>shift-based schedule with variable working hours</strong>. The ideal candidate has a strong foundation in general design, excels in Figma, is proficient in Adobe Creative Suite, and possesses high flexibility regarding working hours and team collaboration.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Web &amp; Platform Design:</strong> Partner with the design team to design, iterate, and redesign our websites and software products to improve user experience, aesthetics, and usability.</p></li><li><p><strong>Developer Collaboration:</strong> Work closely with Front-end and Back-end developers. Facilitate seamless handoffs by providing clear specs, assets, and design systems, understanding their technical requirements.</p></li><li><p><strong>Research &amp; Development (R&amp;D):</strong> Conduct design research, analyze user feedback, and stay updated with the latest industry trends and technologies to continuously improve our digital products.</p></li><li><p><strong>General Graphic Design Support:</strong> Utilize general design principles and Adobe tools to support overall branding and design needs when required.</p></li></ul><p><strong><br><u>Job Requirements</u></strong><br><strong>1. Technical &amp; Core Design Skills:</strong></p><ul><li><p><strong>Figma Expert:</strong> Excellent, proven experience working with <strong>Figma (Must)</strong>.</p></li><li><p><strong>Adobe Suite Proficiency:</strong> Strong command of Adobe programs, specifically <strong>Illustrator and Photoshop</strong>.</p></li><li><p><strong>Design &amp; UX Fundamentals:</strong> Deep understanding of web/software design techniques, responsive layouts, design systems, and general design theories (layout, typography, color theory).</p></li><li><p><strong>Research Skills:</strong> Ability to conduct UX research, competitor analysis, and apply R&amp;D methodologies to design problems.</p></li></ul><p><strong><br>2. Collaboration, Schedule &amp; Workflow:</strong></p><ul><li><p><strong>Shift Flexibility:</strong> High willingness and capability to work on a <strong>shift-based system with variable, non-fixed working hours</strong> as required.</p></li><li><p><strong>Developer-Friendly Mindset:</strong> Proven experience collaborating with Front-end and Back-end developers, with a solid grasp of what developers need to implement designs accurately.</p></li><li><p><strong>Strong Portfolio:</strong> A solid portfolio showcasing real-world web, software, and general design projects is <strong>required</strong> (Please include a link in your application).</p></li></ul><p><strong><br>3. Professional &amp; Soft Skills:</strong></p><ul><li><p><strong>Flexibility &amp; Teamwork:</strong> Highly collaborative, flexible, and adaptive to changing schedules and team dynamics.</p></li><li><p><strong>Growth Mindset:</strong> Strong willingness to learn, accept feedback, and acquire new skills.</p></li><li><p><strong>Language:</strong> Proficiency in English (written and verbal).</p></li></ul><p></p>

<p>We are seeking a highly motivated and detail-oriented <strong>Warehouse Keeper</strong> to join our bustling logistics team in Giza, Egypt. This is an opportunity for an entry-level professional with a knack for leadership and a passion for efficient operations. If you thrive in a fast-paced environment and are eager to grow, this role is for you!</p><p><strong>Overview:</strong> As a Warehouse Keeper, you will be a pivotal part of our supply chain, ensuring the smooth flow of goods and maintaining impeccable warehouse standards. You will have the unique opportunity to lead a shift, guiding your team to achieve operational excellence and contribute directly to our success.</p><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Lead and oversee</strong> daily warehouse activities, acting as a shift leader to ensure all tasks are completed efficiently and accurately.</p></li><li><p><strong>Manage and monitor</strong> warehouse operations, including receiving, storing, picking, and dispatching goods.</p></li><li><p><strong>Maintain accurate records</strong> and generate comprehensive reports on warehouse activities and inventory levels.</p></li><li><p><strong>Implement and enforce</strong> safety procedures and company policies to ensure a secure working environment.</p></li><li><p><strong>Optimize warehouse layout</strong> and processes to maximize efficiency and productivity.</p></li><li><p><strong>Collaborate effectively</strong> with other departments to ensure seamless logistics and supply chain coordination.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> This role requires a strong foundation in logistics and warehousing, coupled with excellent leadership and communication abilities. You'll be utilizing your expertise in inventory management and reporting daily.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development! This entry-level position offers a clear path for advancement within our logistics and supply chain departments. You'll gain invaluable experience in leadership, operational management, and strategic planning, setting you up for a rewarding career.</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team that values hard work, innovation, and mutual respect. We foster an environment where every team member is encouraged to contribute ideas and grow. You'll be working on a rotational shift basis, ensuring a balanced and engaging work schedule.</p><p><strong>Impact:</strong> Your role as a Warehouse Keeper is crucial to our overall operational efficiency and customer satisfaction. By ensuring accurate inventory and timely deliveries, you will directly contribute to our company's reputation and success in the market.</p>

Teleperformance Egypt is expanding! We are looking for Technical Support Agents to join our elite international Telecom account based in New Cairo. If you have strong English skills and a passion for solving problems, we want you on our team!<br>Requirements• English Level: Strong communication skills (B2–C1 level).• Education: We are inclusive! Open to Graduates, Undergraduates, Gap Year students, and Dropouts.• Skills: Customer-focused, patient, and equipped with good problem-solving skills.• Availability: Willingness to work rotational shifts (Night shift).<br>What We Offer (The Benefits)• Salary: 18,500 EGP (NET).• Transportation: Provided.• Professional Development: Paid training included (no prior technical or telecom experience required).• Security: Social and Medical insurance.• Growth: Real opportunities for career advancement within a global organization.• Work Culture: A vibrant, multinational environment with many additional benefits.<br>Location: New Cairo<br>How to Apply Ready to start? Contact us today for more details or to schedule your interview:???? Whats App: +20 108 002 1480

Teleperformance Egypt is expanding! We are looking for Customer Support Agents to join our elite international Telecom account based in New Cairo. If you have strong English skills and a passion for solving problems, we want you on our team!<br>Requirements• English Level: Strong communication skills (B2–C1 level).• Education: We are inclusive! Open to Graduates, Gap Year students, and Dropouts.• Skills: Customer-focused, patient, and equipped with good problem-solving skills.• Availability: Willingness to work rotational shifts (Night shift).<br>What We Offer (The Benefits)• Salary: Up to 20,500 EGP (NET).• Transportation: Provided.• Professional Development: Paid training included (no prior technical or telecom experience required).• Security: Social and Medical insurance.• Growth: Real opportunities for career advancement within a global organization.• Work Culture: A vibrant, multinational environment with many additional benefits.<br>Location: New Cairo<br>How to Apply Ready to start? Contact us today for more details or to schedule your interview:???? Whats App: +20 108 002 1480

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview The Fleet Control Shift Lead – will be responsible for leading the team performance in monitoring and escalating any fleet driver's safety violations and report it immediately through system live monitoring &amp; relevant communications channels. He will also summarize and analyze data to produce visual and graphical summaries, dashboards, and reports in various formats in order to communicate tower performance, progress, and results to various stakeholders. This job will be a rotational one. In addition to auditing on team actions taken based on the violations, validation, communication, and escalation matrix in line with the agreed service catalog and SLAs. The role requires strong leadership &amp; team management, ability to use telematics &amp; AI monitoring systems, effective communication, and high safety standards. Responsibilities Coach, mentor, and guide team members to deliver consistent services at the defined SLAs/KPIs and drive operational efficiency &amp; effectiveness and continuous improvement for the managed account. Ensure any nonconformance of the standard is reported correctly to leadership and record corrective actions taken. Ensure quality checks are carried out in a timely and accurate manner, and all results are documented and reported correctly following strict methodologies. Accountable for designing, creating &amp; maintaining all kinds of reports and dashboards as per the reporting catalogue. Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company, and process requirements Accountable for data uploading, downloading &amp; consolidation throughout their shift Accountable for OHS &amp; NWOW survey results for their team and account. Responsible for software testing and bugs &amp; downtime reporting for 7 different platforms and accountable for the communications with vendors regarding enhancements, operations, and downtime Accountable for the implementation phases of ramp-up &amp; expansion plans in managed BU. Accountable for shift workload distribution based on the data inflow. Assist and provide evidence in incidents investigation related to in-scope vehicles. Train new agents on Fleet Control Tower systems and scope, in addition to coaching low-performance agents. Qualifications Graduates with 1–3 years of experience in complex operations, fleet management, or a shared services environment. Previous team management or shift lead experience, with a proven ability to coach and guide others. Strong analytical and reporting skills; experience with Power BI, Excel dashboards, and data queries. Experience working with ticketing and service management systems (e.g., JIRA, ServiceNow, or similar platforms). Basic knowledge of SQL and data querying techniques is an advantage. Strong multi-tasking and time management skills, especially in rotational shift environments. Ability to work cross-functionally with internal stakeholders and external vendors to report bugs, downtime, and system enhancements. Strong communication skills, with attention to detail in reporting and documentation. Fluent in English (spoken and written), with the ability to communicate clearly in professional settings. Commitment to continuous improvement, team quality audits, and operational excellence. * Nice to Have Familiarity with fleet telematics, AI-based monitoring tools, and live system dashboards.</p> </div>

About The Role<br><br>We are looking for a talented, experienced Senior Mobile Engineer (React Native) to join Zeal and build high-quality, scalable, high-performing mobile applications. In this role, you will own the mobile development lifecycle, from architecture and implementation to testing and release, while upholding engineering excellence and product quality.<br><br>You will work closely with product managers, designers, and backend engineers to deliver seamless user experiences and continuously improve our mobile platform.<br><br>Key Responsibilities<br><br>Design, develop, and maintain scalable mobile applications using React Native and Expo. Own the end-to-end mobile development lifecycle, including architecture, development, testing, and release. Implement and maintain robust testing strategies, including automated testing for functional, regression, and performance coverage. Collaborate with cross-functional teams to ensure quality standards are embedded throughout the product lifecycle. Analyze issues, identify root causes, and implement effective solutions to improve product stability. Optimize application performance, responsiveness, and reliability across devices. Build and maintain CI/CD pipelines for efficient testing and deployment. Define and track engineering and quality metrics to continuously improve delivery standards. Conduct risk assessments and proactively implement mitigation strategies. Review code, enforce best practices, and maintain high standards of code quality. Mentor and support other engineers, contributing to a strong engineering culture.<br><br>Required Qualifications<br><br>5+ years of mobile development experience, with strong hands-on expertise in React Native and Expo. Proficiency in Type Script and modern Java Script. Solid understanding of mobile app architecture, design patterns, and best practices. Experience with state management solutions (e.g., Redux, Zustand, or similar). Strong experience integrating RESTful APIs and third-party services. Familiarity with native modules and bridging between React Native and i OS/Android. Proven experience with CI/CD pipelines for mobile builds, testing, and deployment. Hands-on experience with App Store and Google Play submission and release processes. Strong debugging, testing, and performance optimization skills. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to collaborate effectively with cross-functional teams.<br><br>Nice to Have<br><br>Experience with testing tools such as Jest, Detox, and Appium. Knowledge of mobile security best practices. Experience working in Agile development environments. Knowledge of native mobile development using Swift (i OS) and/or Kotlin (Android). Experience mentoring or leading engineers.<br><br>What You’ll Love About Us<br><br>Work from Anywhere: Enjoy the flexibility of remote work or join us in a hybrid setup. Your choice, your comfort. Flexibility & Trust: We believe in autonomy. Set your own schedule and work in the way that best suits you. Competitive Compensation: We value your talent and offer packages that reflect it. Collaborative Culture: Join a team where trust, transparency, and continuous learning are at the heart of everything we do. Make an Impact: Have ideas to make things better? Awesome. We’re all ears and ready to innovate.

<ul><li><p><em>We are Hiring: Operations Manager</em> ???? </p><p><em>Location: Fifth Settlement, New Cairo</em></p><p><em>About the Role:</em></p><p>We are looking for a results-driven <em>Operations Manager</em> to lead and manage our Call Center operations during the overnight shift.</p><p><em>Key Responsibilities:</em></p><p>- Plan, manage &amp; supervise daily Call Center Operations</p><p>- Monitor team performance and ensure Targets &amp; KPIs are met</p><p>- Coach, train and motivate team leaders and agents</p><p>- Handle escalations and ensure smooth workflow</p><p>- Implement processes to improve productivity and quality</p><p>- Prepare daily/weekly performance reports</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><p><em>Requirements:</em></p><p>- 3+ Years experience in <em>Call Center Field</em> in a supervisory/leadership role</p><p>- Proven experience handling <em>US / English Accounts</em> is a must</p><p>- Strong Leadership, Communication &amp; Problem-solving skills</p><p>- Ability to work under pressure and meet deadlines</p><p>- Excellent English communication skills</p><p>- <em>Male Candidates Only</em></p><p>- <em>Overnight Shift: 7:00 PM – 4:00 AM</em></p><p>- Location: Fifth Settlement - Must be able to commute</p><p><em>What We Offer:</em></p><p>- Competitive Salary </p><p>- Medical Insurance</p><p>- Career Growth &amp; Promotion Opportunities</p><p>- Stable work environment</p><p></p>

<ul><li><p>Implement &nbsp;and perform preventive and corrective maintenance activates for a smooth production process.</p></li><li><p>Report required spare parts to the direct manager to provide them in a timely manner.</p></li><li><p>Carry out repairs activities effectively and efficiently.</p></li><li><p>Takeover from the previous shift the maintenance updates and repairs work and complete them.</p></li><li><p>Adopt a cost-conscious approach to utilization of approved resources including maintenance tools, equipment, spare parts and manpower.</p></li><li><p>Approve spare parts withdrawal requests</p></li><li><p>Establish effective co-ordination with internal client to ensure harmonization of activities.</p></li><li><p>Supervise maintenance technicians in shift to achieve common objectives.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Electrical Engineering.</p></li><li><p>Min 7 years of experience as maintenance engineer in industrial company&nbsp;</p></li><li><p>Hands-on experience using design and calculation software</p></li><li><p>Deep knowledge of electrical manufacturing processes</p></li><li><p>Understanding of electrical engineering codes and safety standards</p></li><li><p>Problem-solving abilities</p></li><li><p>Attention to detail</p></li><li><p>Strong organizational and communication skills</p></li><li><p>Leadership skills.</p></li><li><p>Analytical thinking skills.</p></li><li><p>Excellent computer skills.</p></li></ul><p></p>

????Job opportunity | Direct Sales Agent — Banking sector Join one of the largest islamic banks in Egypt. <br>????Requirements: ✔ Bachelor degree is must✔ Freshers are welcome to apply ✔ Sales Experience is a plus within ( Banking, Fintech, insurance ,Direct sales)????Benefits:- salary start from 9k up to 12.5 k based on experience - Social & medical insurance - Fixed shift - monthly incentive - quarterly and annual bonuses<br>???? Location: Maadi | Downtown |Dokki

Menassat Developments currently hiring : <br>????senior property consultant????sales team leader ????sales supervisor????assistant sales manager <br>➖minimum 3 years of experience in real estate field➖having a car is a must➖fixed shift from 10:00 am to 6:00pm➖2days off ( Friday + Saturday) ????location :new Cairo<br>kindly apply and send your CV now to :menna.desouky@menassat-eg.com

Wonder Travel is Hiring! ????Outdoor Sales Representative???? Location: Downtown, Cairo<br>Requirements:Intermediate English level. Strong communication and negotiation skills. Experience is a plus, but fresh graduates are welcome. Presentable and target-oriented. Ability to work in the field.<br>???? Job Details:Morning shift. Full-time. Fixed salary + commission. Career growth opportunities. Immediate hiring.<br>???? How to Apply:Send your CV via Whats App: https://wa.me/01023338528Please mention the vacancy name:Outdoor Sales

<p>-Responsible for applying production SOPs to keep running the equipment at highest level of continuity as per the production plan.&nbsp;</p><p>-Responsible for keeping the equipment clean as per production and quality standards in addition to applying the standard daily and weekly care.&nbsp;</p><p>-Perform the periodical product checks to control the finished product to match required quantity and quality during the shift.&nbsp;</p><p>-Record all the info related to the equipment productivity and break downs from the start to end of the shift.&nbsp;</p><p>-Responsible for doing mechanical change over from a size to another for filler, Blow molding, and Capper in addition to any other attached subsystems.&nbsp;</p><p>-Monitor all machine parts and inspect to report the needed corrective actions.&nbsp;</p><p>-Responsible of Doing the troubleshooting and solving of the Mechanical problems and replace damaged mechanical parts if any. Also, to perform the standard Preventive Maintenance Programs and overhauling.&nbsp;</p>

<p>Supervise all hotel operations during the assigned shift, including front desk, housekeeping, food and beverage, and maintenance. Ensure high levels of guest satisfaction by responding promptly and effectively to guest requests, complaints, and emergencies. Manage staffing levels, delegate tasks, and motivate team members to deliver excellent service. Monitor adherence to hotel policies, health and safety regulations, and quality standards. Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness and operational efficiency. Handle conflict resolution and problem-solving related to guest issues or team concerns. Liaise with other hotel departments to ensure seamless coordination and communication. Prepare and maintain shift reports, including incidents, guest feedback, and operational updates. Support the management team with employee training, scheduling, and performance evaluations as needed. Ensure financial control measures such as cash handling, billing accuracy, and inventory management are followed.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in hotel management or a related hospitality role. Strong leadership and interpersonal skills. Excellent customer service and communication abilities. Ability to remain calm and decisive under pressure. Good organizational and problem-solving skills. Knowledge of hotel management software is a plus. Flexibility to work various shifts including nights, weekends, and holidays. BSC degree in Hospitality Management or relevant experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>SCOPE</strong><br>To take 100% responsibility to ensure you deliver and exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies. &nbsp;<br><br><strong>OVERALL OBJECTIVES / MAIN RESPONSIBILITIES</strong><br><ul><li>To deliver the whole spa experience to a high standard and ensure the guests’ needs are cared for in alignment with Resense training and all standard operating procedures.&nbsp; ‘Care for the guests’ from beginning to end.</li><li>To ‘connect’ and communicate with your guests.&nbsp; Get to know and understand them and record preferences and information as required.</li><li>Go above and beyond to accommodate guests’ needs and requests.</li><li>Greet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.</li><li>To engage directly with the guest, LISTEN and anticipate their needs with genuine and sincere attitude.</li><li>Be fully knowledgeable of Resense Spa treatments, services and products, able to advise guests as to the relevance and suitability of treatments according to the guest’s needs. &nbsp;</li><li>To consult and advise guests as to a sequence of treatments or a programme in both the spa &amp; fitness.</li><li>To recognize and acknowledge all spa and fitness guests and members, remembering their names and any other relevant details.</li><li>To organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.</li><li>To co-ordinate guests. Consultation records with the Therapists.</li><li>Respond to guest’s bookings and queries in a professional manner.&nbsp;</li><li>Promote and up-sell spa services and retail sales.</li><li>Record reservations and manage the appointment schedule ensuring the update and management of client profiles.</li><li>Conduct confirmation calls.</li><li>To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.</li><li>Complete daily opening procedures and check lists per relevant area daily.&nbsp;</li><li>Ensure the reception area is clean and presentable at all times.</li><li>Coordinate availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.</li><li>Assist with administration duties such as, purchasing, receiving and inventory reporting.</li><li>To have a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li><li>To ensure that all administrative procedures run professionally and prepare daily reports as required.</li><li>To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety and Health and Hygiene standards are implemented and monitored within the spa.</li><li>To recognize the importance of ‘‘connecting with the guest’ in every aspect of your role.</li><li>Must attend all training courses as deemed necessary by the Spa Manager.&nbsp;</li><li>To participate in training and personal development programs within the spa..</li><li>To perform any other duties deemed reasonable by Management.</li><li>To be responsible for preparing the reception for the next shift.</li><li>Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.</li><li>Hygiene standards are strictly monitored and followed.</li><li>Quality audit results are 85% and above.</li><li>When all the Spa guests are 100% satisfied with the Spa services.</li><li>Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.</li><li>Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.</li><li>Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.</li><li>For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.</li><li>Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt.&nbsp;</li><li>Targets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.</li><li>At the end of the shift balances the cash register.</li><li>Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle. &nbsp;</li><li>Liaises with&nbsp; therapists in case of bookings and / or cancellations from members / guests.</li><li>Upon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.</li><li>Daily, Weekly and Monthly reports to be completed with details.</li><li>Makes handover report written and verbal if possible for the receptionist on the next shift.&nbsp; Before each shift reads handover report.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

<p><strong>Position Overview</strong></p><p>The Customer Service Representative is responsible for delivering exceptional customer support, resolving inquiries and issues efficiently, and ensuring a positive customer experience across all communication channels. This role acts as a key frontline representative of Waffarha, providing accurate and timely assistance, handling customer concerns professionally, and ensuring a smooth resolution process while capturing valuable customer insights to support continuous improvement across internal teams.</p><p></p><p><strong>Compensation &amp; Benefits</strong></p><p><strong>Total Earning Potential: Up to EGP 15,000/month</strong></p><ul><li><p>Base Monthly Salary: EGP 12,000</p></li><li><p>KPI Bonus: Avg. EGP 2,000–3,000/month based on performance (up to 20%)</p></li></ul><p><strong>Insurance &amp; Protection</strong></p><ul><li><p>Social Insurance</p></li><li><p>Medical &amp; Life Insurance</p></li></ul><p><strong>Perks &amp; Growth</strong></p><ul><li><p>Waffarha Employee Discounts</p></li><li><p>Occasional Grants &amp; Employee Benefits</p></li><li><p>Career Growth Opportunities — be part of a fast-growing company expanding across the MENA region</p></li></ul><p><strong>Work Schedule</strong></p><ul><li><p>Shifts rotate within: 8:00 AM – 11:00 PM (males) / 8:00 AM – 9:00 PM (females)</p></li><li><p>Shift Length: 9 hours per shift (9 hours — 1 hour break)</p></li><li><p>Days Off: 2 rotational days off per week</p></li><li><p>Chat Support Track: Hybrid — flexible scheduling within shift windows</p></li></ul><p></p><p><strong>Responsibilities</strong></p><ul><li><p>Respond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.</p></li><li><p>Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.</p></li><li><p>Maintain up-to-date knowledge of Waffarha.com’s products, services, deals, and promotions to provide accurate information.</p></li><li><p>Document customer interactions and feedback accurately in the system for future reference and quality assurance.</p></li><li><p>Collaborate with team members and other departments to ensure seamless customer support and issue resolution.</p></li><li><p>Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.</p></li><li><p>Identify recurring customer issues and suggest process improvements to enhance service quality.</p></li><li><p>Adhere to company policies, procedures, and confidentiality standards at all times.</p></li><li><p>Participate in ongoing training sessions to stay updated on best practices and new features.</p></li><li><p>Assist in onboarding and mentoring new team members as needed.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in any relevant field</p></li><li><p>1-3 Year of Call Center experience.</p></li><li><p>Very Good English Language (B2)</p></li><li><p>Very good PC skills (Microsoft Office: Word, Excel &amp; Power Point).</p></li><li><p>Age: 23 to 27</p></li><li><p>Ability to multi-task, priorities &amp; manage time effectively.</p></li><li><p>Strong phone and verbal communication skills.</p></li><li><p>Customer focus and adaptability to different situations.</p></li><li><p>Ability to work under pressure &amp; meet deadlines.</p></li></ul><p></p><p><strong>Top 3 KPIs for Success</strong></p><p>1- First Contact Resolution (FCR)</p><p>2- CSAT (Customer Satisfaction Score)</p><p>3- Average Handle Time (AHT)</p></li></ul><p></p><p></p>

<p>Key Responsibilities: Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. Lead, inspire, and develop a team of agents to deliver exceptional customer service. Analyze performance metrics to identify areas for improvement and implement proactive solutions. Manage customer queries and complaints, ensuring swift and satisfactory resolutions. Coordinate with other teams to streamline processes and enhance overall service delivery. Drive initiatives aimed at improving team morale and increasing job satisfaction among members. Stay updated on industry practices and customer service technologies. Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Communication, or a relevant field. Proven experience of 1+ years as a Team Leader in a Contact Center environment. Fluent or near-native proficiency in English with excellent communication skills. Strong leadership and team management skills, with the ability to motivate and support team members. Proficient in using CRM software and contact center technologies. Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines. Exceptional problem-solving and decision-making skills. Experience in the Translation &amp; Localization industry is a plus.</p>

<p><h4>Job description</h4> <p><strong>•</strong> Perform daily reconciliation of payment gateway transactions across multiple channels to ensure the completeness and accuracy of all financial records.<br> <strong>•</strong> Investigate discrepancies in transaction reports, chargebacks, and refunds to prevent financial losses.<br> <strong>•</strong> Prepare daily, weekly, and monthly reconciliation and settlement reports to support management decision-making and provide clear visibility into payment gateway operations.<br> <strong>•</strong> Liaise with external payment service providers to ensure smooth and timely settlement operations in line with agreed terms.<br> <strong>•</strong> Collaborate with finance, operations, and IT teams to address reconciliation mismatches and resolve system root causes efficiently.<br> <strong>•</strong> Identify areas for process improvement and system automation within settlement functions to enhance overall operational efficiency and reduce manual errors.<br> <strong>•</strong> Manage all settlement complaints and payment gateway disputes in coordination with customer service and IT teams to guarantee swift resolution and maintain operational excellence.</p> <h4>Skills description</h4> <p><strong>•</strong> Educational background: Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.<br> <strong>•</strong> Experience: 0-1 years of experience.<br> <strong>•</strong> Technical proficiency:<br>     o Result orientation<br>     o Operational awareness<br>     o Building networks<br>     o Coaching & mentoring<br>     o Customer centricity<br>     o MS Excel • Payment gateway systems • Reconciliation & settlement tools.</p></p><p></p>

Role Description Implement and perform preventive and corrective maintenance activates for a smooth production process. Report required spare parts to the direct manager to provide them in a timely manner. Carry out repairs activities effectively and efficiently. Takeover from the previous shift the maintenance updates and repairs work and complete them. Adopt a cost-conscious approach to utilization of approved resources including maintenance tools, equipment, spare parts and manpower. Approve spare parts withdrawal requests Establish effective co-ordination with internal client to ensure harmonization of activities. Supervise maintenance technicians in shift to achieve common objectives.<br>Qualifications Bachelor’s degree in Electrical Engineering. Min 7 years of experience as maintenance engineer in industrial company Hands-on experience using design and calculation software Deep knowledge of electrical manufacturing processes Understanding of electrical engineering codes and safety standards Problem-solving abilities Attention to detail Strong organizational and communication skills Leadership skills. Analytical thinking skills. Excellent computer skills.