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Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSETo ensure effective business unit compliance by proactively communicating with customers to clarify requirements, collect and validate documentation, support regulatory obligations, and facilitate timely resolution of customer inquiries in line with internal policies and regulatory standards.<br>JOB DUTIES AND RESPONSIBILITIES1- Proactively contact customers via phone, email, or other approved channels to: Request additional information or documentation, Clarify details related to their submissions, applications, or requests.2- Review customer-provided documents for accuracy, completeness, and compliance with required standards.3- Collaborate with internal departments (e.g., Compliance, Operations, Customer Support) to resolve issues or clarify requirements.4- Maintain accurate and detailed records of all customer interactions and documentation received.5- Ensure timely follow-up to keep processes moving efficiently.6- Handle sensitive information with discretion and adhere to data privacy and protection policies.7- Identify recurring customer pain points and escalate as appropriate for process improvements.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEExcellent communication skills, both written and verbal. Good command of English, both written and spoken. Strong attention to detail and ability to review documents for completeness and accuracy. Good organizational and time management skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer service experience preferred; experience in FCC (AML, Sanction, KYC). Familiarity with CRM systems or document management tools is an advantage. Analytical and problem-solving skills - Expert. Collaboration & team skills; with a focus on cross-group collaboration - Expert. Data driven decision making - Expert.<br>Qualifications and Education Work Experience<br><br>Bachelor’s degree in business, Finance, Law, or a related field. Minimum of 5+ years’ experience in Compliance, Customer Due Diligence, Customer service, or a related banking/financial services role.
Company Overview:<br>Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br>Our Vision and Values:<br>We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br>Excellence Responsibility Empowerment Connectivity Courage<br><br>Job Purpose: Handles general administrative activities in a department independently. Coordinates with staff to ensure timely documentation, task execution, and logistical support aligned with team needs.<br>Key Responsibilities: Manage internal communication flow, documentation, and meeting arrangements. Maintain updated records (physical and digital), registers, and logs. Track document submissions, reminders, and minor follow-ups. Assist in preparing agendas, notes, and summaries for team meetings. Coordinate with IT, HR, or other departments for routine staff or system needs. Process travel, stationery, or supply requests for team members. Maintain confidentiality of departmental records and data. Support compliance with departmental filing and archiving practices. Train or support new junior admin team members.<br><br>Values Alignment: Acts reliably and independently on routine matters. Communicates clearly and contributes positively to a smooth-functioning team.<br> Qualifications:<br>High school diploma or vocational certificate. Below 5 years of experience in administrative roles. Good proficiency in MS Office and standard filing practices.<br> Required Skills:<br><br>Excellent organizational and time-management skills. Strong verbal and written communication skills. High attention to detail and accuracy. Ability to manage multiple tasks and priorities. Professional attitude with strong interpersonal skills. Ability to maintain confidentiality and handle sensitive information. Problem-solving mindset with a proactive approach. Team player with the ability to work independently when required.<br> Equal Opportunity Statement: While we carefully review all applications, only candidates who meet the specified requirements will be contacted for further consideration. We appreciate your understanding and thank you for your interest.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensure the yearly sales budget is achieved and surpassed by assisting to and cooperating with the Director of Sales. Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Director of Sales & Marketing. Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Director of Sales & Marketing. Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Cross Sell other Kempinski Hotels. Aim to achieve the Company Sales Vision. Document all sales actions in SFA (S&C). Update OPERA contact database at all times. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: University degree</li><li>Experience: Minimum 3 years in a 5 star hotel in the Travel Segment.</li><li>Language: Ability to work and communicate in a multinational environment. Local language excellent oral and written skills (as applicable) English excellent oral and written skills Additional language - beneficial</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<br>About the opportunity<br><p>• Manage all activities for the assigned department across three shifts, ensuring seamless handovers and consistent process discipline 24/7.<br>
• Translate high-level business objectives into actionable operational plans, identifying capacity gaps and leading scalability projects.<br>
• Own and drive departmental KPIs (UPH, accuracy, and service levels) by setting clear targets and tracking real-time performance data.<br>
• Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.<br>
• Oversee total workforce planning, including the optimization of both insourced (FTE) and outsourced staff to meet volume fluctuations.<br>
• Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.<br>
• Manage and coach a team of Supervisors and frontline staff (30–50+ indirectly), focusing on succession planning and performance management.<br>
• Drive a culture of accountability and high engagement, managing attendance and productivity metrics across all shift patterns.<br>
• Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency.<br>
• Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence.<br>
• Take full accountability for Health & Safety compliance, ensuring the department meets all regulatory and company environmental standards.<br>
• Monitor departmental spend and labor allocation to drive cost-effective operations without compromising on quality or speed.<br>
• Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting.<br>
• Adjust staffing and resources dynamically based on inventory flow and commercial priorities to maintain high service levels.</p><br><br>What you need to be successful<br><ul><li>More than 7 years experience of warehousing operations and start up</li><li>Ability to accurately analyse information</li><li>Ability to manage team members effectively</li><li>Ability to manage processes</li><li>Deadline-oriented</li><li>Very good command of English</li><li>Very good command in Microsoft applications</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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<h2 class="h5">Job description</h2>
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<p>The Senior Administrative Asst provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.<br><b><u>Responsibilities:</u></b></p><br><br><ul><li>Directly supports a C15 level manager and generally supports an entire department</li><li>Manages day to day calendar(s) of senior management; arranges meetings and secures meeting rooms</li><li>Arranges conferences, meetings and events as required by the Unit; establishes priorities on behalf of manager or team</li><li>Coordinates travel arrangements; prepare and distribute schedules/agendas for travel</li><li>Assists team members with the documentation related to overseas travel Visa, ticketing, hotel, airport transfers, foreign exchange, ground transportation and expense reports</li><li>Handles incoming calls; responds to inquiries</li><li>Orders supplies and process invoices through Procure to Pay system</li><li>Process and follow-up on Virtual Requests</li><li>May prepare and review materials and correspondence for meetings</li><li>Maintains and update files/records, produces reports and various correspondence</li><li>Handles sensitive materials; maintain appropriate levels of confidentiality</li><li>Performs other duties and functions as assigned</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><u>Qualifications:</u></b></p><br><br><br><ul><li>Previous office administration experience preferably within a large and complex financial services or similar organization</li><li>Self-motivated and detail oriented</li><li>Consistently demonstrates clear and concise written and verbal communication skills</li><li>Proficient in Microsoft Office</li></ul><p><b><u>Education:</u></b></p><br><br><br><br><ul><li>Bachelor's/University degree or equivalent experience</li></ul><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Business Strategy, Management & Administration<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Administrative Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<br>About the opportunity<br><p><strong>Role Summary / Overview</strong></p><br><br><p><strong>Focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</strong></p><br><br><br><p><strong>Role Scope </strong></p><br><br><ul><li><p><strong>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</strong></p><br><br></li><li><p><strong>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</strong></p><br><br></li><li><p><strong>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</strong></p><br><br></li><li><p><strong>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</strong></p><br><br></li><li><p><strong>Reviewing and resolving any issues with local suppliers.</strong></p><br><br></li><li><p><strong>Assortment:</strong></p><br><br></li><li><p><strong>Ensuring cost efficiency across our consumers that meets their needs/wants.</strong></p><br><br></li><li><p><strong>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</strong></p><br><br></li><li><p><strong>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</strong></p><br><br></li><li><p><strong>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</strong></p><br><br></li><li><p><strong>Price:</strong></p><br><br></li><li><p><strong>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.</strong></p><br><br></li><li><p><strong>Collecting market prices and conducting country price audits.</strong></p><br><br></li><li><p><strong>Promos:</strong></p><br><br></li><li><p><strong>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</strong></p><br><br></li><li><p><strong>Developing the country promotion calendar.</strong></p><br><br></li><li><p><strong>Following up and ensuring effective execution of all activities required for each promotional event.</strong></p><br><br></li><li><p><strong>Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</strong></p><br><br></li></ul><br>What you need to be successful<br><p><strong>What Did We Order?</strong></p><br><br><ul><li><p><strong>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</strong></p><br><br></li><li><p><strong>You have built teams and led cross-functional projects at scale.</strong></p><br><br></li><li><p><strong>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</strong></p><br><br></li><li><p><strong>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</strong></p><br><br></li><li><p><strong>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br><br></li><li><p><strong>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</strong></p><br><br></li><li><p><strong>Language skills: Fluent English and Arabic.</strong></p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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Assistant Manager, Treasury & Markets Division (Treasury Client Solutions)
Accounting, Finance & Banking
<h2 class="h5">Job description</h2>
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Reporting to the Group Treasurer, this role designs and delivers financial risk-management solutions for the Bank and its clients. Working with the Treasurer and Client Relations, you will expand the client base and boost non-funded treasury revenues in line with the Strategic Plan. This role requires a hands-on, self-starter with a passion for Global Africa who can hit the ground running and drive results with minimal supervision.<br><strong>Key Responsibilities</strong><br><strong>a. Treasury and Markets Business & Product Development</strong><br>• Develop and maintain business plans for prospective Treasury and Markets balance sheet financial risk solutions, including financial performance projections, SWOT analyses, and clearly articulated value propositions.<br>• Collaborate with Client Relations and product partners to originate and structure new Treasury and Markets-linked assets, investments, and hedging solutions for clients.<br>• Conduct ongoing reviews of the Bank's asset and liability portfolio to identify clients with hedging requirements and assess associated revenue and business potential, in partnership with Client Relations and relevant internal stakeholders.<br>• Identify and evaluate new Treasury and Markets product streams that enhance the Bank's value proposition and meet evolving client needs.<br>• Prepare and present recommendations to the Treasurer and senior management based on product business cases and expected financial performance.<br><strong>b. Structuring and Product Offerings</strong><br>• Participate in client meetings, missions, roadshows, and seminars alongside Client Relations teams to support advisory-led dialogue on FX, interest rate, and commodity risk management.<br>• Structure bespoke hedging and investment solutions on products such as FX, cross-currency and interest rate swaps, total return swaps and interest rate options, structured deposits and notes, and commodity hedges that are aligned with client exposures, specific loan facility structures, and risk profiles.<br>• Support quantitative analysis, including Potential Future Exposure (PFE) analysis, trade economics, and sensitivity analysis (e.g., PV01, CVA), and prepare client-ready transaction Term sheets.<br>• Coordinate with the Legal Department to support documentation and master agreement processes, including ISDA, CSA, and GMRA agreements, among others, in line with product governance frameworks.<br><strong>c. Trading and Derivatives Management</strong><br>• Provide pricing and execute client-driven FX (spot, forwards, NDFs), interest rate, and commodity hedging transactions in accordance with best execution standards and the Bank's benchmarking and pricing policies.<br>• Assist in managing positions arising from client transactions and the Bank's proprietary or balance-sheet activities within approved risk limits (VaR, basis risk, and tenor limits).<br>• Support the execution of hedging strategies designed to optimize the Bank's risk profile and enhance profitability.<br>• Monitor and analyze macroeconomic trends, central bank policies, foreign exchange supply and demand dynamics, and geopolitical developments impacting the Bank and its clients.<br><strong>d. Departmental Processes and Functional Framework</strong><br>• Contribute to the documentation and continuous enhancement of desk operating procedures, policies, and controls, ensuring alignment with the Bank's strategy and market best practices.<br>• Support the design and implementation of derivatives hedging strategies consistent with the Bank's defined risk appetite and tolerance levels.<br>• Assist in maintaining a robust risk management framework for Treasury and Markets activities in alignment with the Bank's enterprise risk management framework.<br>• Support the development of departmental work plans outlining key initiatives, deliverables, and timelines across each financial reporting period.<br>• Contribute to the preparation of business cases for new systems or technology enhancements, including justification of benefits to the Treasury and Markets franchise, for submission to Senior Management.<br><strong>e. Treasury and Markets Risk Management</strong><br>• Identify, analyze, and document Treasury and Markets financial risks within the Bank's risk register, in coordination with the Treasury Balance Sheet and Risk Management function.<br>• Assist in developing and implementing market risk hedging tools and strategies covering interest rate, commodity, foreign exchange, and credit risks.<br>• Execute derivative transactions used to hedge the Bank's balance sheet and market risk exposures.<br>• Collaborate with Treasury Middle Office and Finance teams on valuations, P&L attributions, risk reporting, and model oversight for derivative positions.<br>• Maintain comprehensive audit trails for approvals, agreements, and client documentation in line with product governance and Bank policy and procedures.<br><strong>f. Market Intelligence and Advisory</strong><br>• Provide technical advisory support to subsidiaries, departments, and business units in the areas of risk hedging, fixed income trading, and valuation of bonds and derivatives.<br>• Develop and present regular market intelligence reports covering financial market developments, outlooks, and forecasts for inclusion in the Treasury & Markets monthly management report.<br>• Review technical and market reports from subsidiaries and respond to specific analytical or structuring requests.<br>• Deliver advisory services and technical assistance to central banks, corporates, and financial institutions across Africa and CARICOM in areas of structured investments, asset-liability management, and financial markets risk hedging.<br>• Support the design and delivery of training programs, client materials, pitchbooks, market updates, and thought leadership sessions for senior management and professionals across client institutions.<br>• Participate in internal committees and working groups, providing technical input, feedback on proposals, and expert advice on Treasury and Markets-related matters.<br><strong>g. Treasury Projects Initiatives</strong><br>• Assisting the Treasurer to plan/budget and execute new treasury client solutions projects; and<br>• Assisting the Treasurer to champion treasury client solutions projects undertaken by the department thereby ensuring that such projects are delivered in time and within set budgets.<br><strong>h. Treasury Resource Planning and Budgetary Management</strong><br>• Fully participate in the Treasury's annual and periodic planning and budgetary processes;<br>• Assist to ensure that Treasury Client Solutions function's performance reviews are conducted in accordance to the Treasury & Markets department and the Bank's Human Resource calendars;<br>• Develop a full plan and budget of the Treasury Client Solutions desk activities and targets to be incorporated into the wider Treasury & Markets Department budget;<br>• Develop a detailed month-by-month activities plan of the treasury client's solutions desk'<br>• Assist to ensure business continuity by adequately backups for the Department's activities by ensuring that all relevant documents are both electronically and physically filed where required;<br>• Mentor junior staff in the Department and the wider Division.<br> i. <strong>Other</strong><br>Any other duties that may be assigned to the role holder by Senior Management from time to time.<br><strong>Requirements</strong><br><strong>Minimum Qualifications </strong> <br>. A first degree in a relevant discipline, i.e. accounting, financial management, economics, numerical or other related disciplines and a postgraduate degree in a relevant field. Recognised professional certification in a relevant field may be acceptable in lieu of a postgraduate degree.<br>• Master's degree in the area of Finance, Economics, Accountancy or MBA with a specialisation in Finance or Mathematical Sciences with a speciality in Financial Mathematics;<br>• A recognised professional qualification in Treasury [Actuarial Professional, Financial Mathematics Professional, MCT/AMCT, CTP (US), CFA, FRM, or Accounting (ACCA, CIMA, CPA or Equivalent)] will be a strong added advantage.<br>. Excellent knowledge of accounting for treasury activities, i.e. International Financial Reporting Standards (IFRS);<br><strong>Years and Nature of Experience</strong><br>. A minimum of 5+ years of experience working in a Treasury and Markets function, either in the financial services industry or corporate.<br>• Sound Mathematics, Economics and Markets skills<br>• Experience dealing in FX, Interest Rate, Commodities and Credit derivatives<br>• Proven grounding in financial systems, market valuation methodologies, and modelling.<br>• Solid experience in working with Treasury Management Systems, and other market tools like Reuters and Bloomberg<br>• Previous experience in a treasury environment and solid understanding of treasury and market operations;<br>• Proven knowledge of treasury, debt capital markets, financial instruments, and structures. Advanced Excel, PowerPoint skills and computer literacy (e.g. SQL, Crystal Reports);<br>• Proven excellent verbal and written communication skills in English. Knowledge of the Bank's other working languages (French, Arabic, Portuguese) is an added advantage. <br>Demonstrated leadership and project capabilities, including the ability to organise and manage human resources from varied cultural backgrounds to attain goals.<br><strong>Benefits</strong><br><ul><li>Private Health Insurance</li><li>Training & Development</li><li>Performance Bonus</li></ul><br> </div>
<p><h4>Company description</h4>
<p>Portaluna, a Morgans Originals Hotel</p>
<p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know – connecting people to the city, the culture and the moment.</p>
<p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p>
<h4>Job description</h4>
<h4>Responsibilities</h4>
<strong>Operational management:</strong><br>
<ul>
<li>Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service. Monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process and seamless coordination between front-of-house and back-of-house teams.</li>
<li>Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests.</li>
<li>Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction.</li>
<li>Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.</li>
</ul>
<strong>Team leadership:</strong><br>
<ul>
<li>Lead, mentor, and train the in-room dining team, ensuring they adhere to service standards and operational procedures.</li>
<li>Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance.</li>
<li>Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction.</li>
<li>Set performance expectations, provide coaching and support, and recognize team achievements.</li>
</ul>
<strong>Guest experience & satisfaction:</strong><br>
<ul>
<li>Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience.</li>
<li>Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience.</li>
<li>Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction.</li>
<li>Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay.</li>
<li>Monitor guest feedback and consistently work towards improving the overall guest experience.</li>
</ul>
<strong>Revenue generation & upselling:</strong><br>
<ul>
<li>Collaborate with the F&B Operations Manager and F&B Director to develop pricing strategies for the in-room dining menu, ensuring profitability while maintaining competitive rates.</li>
<li>Promote upselling and cross-selling of premium items, wines, and specialty services to enhance guest experience and increase revenue.</li>
<li>Monitor sales and financial performance, identifying opportunities to improve revenue and control costs through efficient operations.</li>
</ul>
<strong>Inventory & stock control:</strong><br>
<ul>
<li>Oversee inventory control for in-room dining supplies, ensuring stock levels are maintained and orders are placed in a timely manner.</li>
<li>Ensure the proper storage and handling of food and beverage items, as well as any other items used for room service.</li>
<li>Monitor stock rotation and waste management, ensuring that supplies are fresh and utilized efficiently.</li>
</ul>
<strong>Staffing & scheduling:</strong><br>
<ul>
<li>Create and manage the staff schedule, ensuring proper coverage for peak times while maintaining efficient operations during off-peak hours.</li>
<li>Oversee recruitment and onboarding of new staff, ensuring they meet the in-room dining's service standards.</li>
<li>Provide continuous feedback to the team, conduct performance appraisals, and ensure training needs are met.</li>
<li>Monitor performance and provide feedback to ensure high levels of customer satisfaction and adherence to operational standards.</li>
<li>Support the development of team members, creating opportunities for growth and promoting internal talent.</li>
</ul>
<strong>Menu planning & quality control:</strong><br>
<ul>
<li>Collaborate with the Executive Chef, F&B Operations Manager, and F&B Director to review and update the in-room dining menu to reflect current trends, seasonal ingredients, and guest preferences.</li>
<li>Ensure the quality and presentation of food and beverages meet the hotel’s high standards before being sent to the guest room.</li>
<li>Maintain strict hygiene and food safety standards within the in-room dining service.</li>
<li>Maintain strong communication with the kitchen team to guarantee timely food delivery and address any operational challenges.</li>
</ul>
<strong>Health, safety & compliance:</strong><br>
<ul>
<li>Ensure that all health, safety, and hygiene regulations are followed in the in-room dining department.</li>
<li>Ensure all team members are trained in food safety and hygiene practices, and adhere to local and company standards.</li>
<li>Monitor the cleanliness of all in-room dining equipment, staff uniforms, and work areas.</li>
<li>Conduct regular checks to ensure compliance with local regulations, including food safety, fire safety, and employee health protocols.</li>
</ul>
<strong>Collaboration with other departments:</strong><br>
<ul>
<li>Work closely with other F&B outlets, housekeeping, and front desk to ensure seamless communication and coordination for smooth delivery of in-room dining services.</li>
<li>Coordinate with housekeeping to ensure that any special guest requests are met, such as specific dietary requirements or preferences for room setups.</li>
</ul>
<strong>Administrative & reporting:</strong><br>
<ul>
<li>Prepare and submit weekly and monthly reports on operational performance, guest feedback, and financial results.</li>
<li>Maintain records of guest preferences, complaints, and requests, using this data to improve services and meet guest needs.</li>
<li>Maintain accurate records of inventory, sales, payroll, and employee attendance.</li>
<li>Oversee the completion of daily reports and operational checklists, ensuring all tasks are performed in a timely and efficient manner.</li>
</ul>
<strong>Additional responsibilities:</strong><br>
<ul>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
</ul>
<h4>Qualifications</h4>
<strong>Abilities / key competencies / skills</strong><br>
<p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p>
<strong>Leading myself</strong><br>
<ul>
<li>Positive orientation</li>
<li>Operational decision making</li>
<li>Self-development & management</li>
</ul>
<strong>Leading others</strong><br>
<ul>
<li>Developing an empowered team</li>
<li>Leading an engaged and diverse team</li>
<li>Communication</li>
</ul>
<strong>Leading the business</strong><br>
<ul>
<li>Advocating guest passion</li>
<li>Business planning and analysis</li>
<li>Business improvement and change</li>
</ul>
<strong>Experience / certificates / education</strong><br>
<ul>
<li>Experience: Minimum of 2-3 years in a supervisory / leadership role in in-room dining operations, preferably in a luxury hospitality environment. Experience in financial management, revenue optimization, and cost control.</li>
<li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li>
<li>Skills & attributes:
<ul>
<li>Strong leadership and people management skills.</li>
<li>Excellent interpersonal and communication abilities.</li>
<li>Attention to detail and strong organizational skills.</li>
<li>Proven ability to manage multiple priorities and meet deadlines.</li>
<li>Ability to handle confidential and sensitive information.</li>
<li>Strong understanding of food and beverage trends, menu development, and service excellence.</li>
<li>Proficiency in relevant software and MS Office Suite.</li>
<li>Professional and well-presented at all times.</li>
<li>Customer-centric approach with a passion for hospitality.</li>
<li>Proactive problem-solver with a solutions-oriented mindset.</li>
<li>Ability to work in a fast-paced, dynamic environment.</li>
<li>Must be able to handle multiple tasks and adapt to changing priorities.</li>
</ul>
</li>
<li>Language:
<ul>
<li>Excellent reading, writing and oral proficiency in English language.</li>
<li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li>
</ul>
</li>
</ul>
<h4>Additional information</h4>
<p><strong>What awaits you...</strong></p>
<ul>
<li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li>
<li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li>
<li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li>
<li>A competitive package and plenty of development opportunities.</li>
</ul></p><p></p>
<p><h4>Overview of the role</h4>
<p>The retail sales representative role is crucial in building relationships with customers and supporting them in purchasing decisions from the company's diverse product line. It focuses on maintaining merchandising standards and ensuring stock availability to meet sales goals. Key to success in this role is exceeding customer expectations through understanding and meeting their needs, actively identifying sales opportunities, and effectively promoting products.</p>
<h4>What you will do</h4>
<strong>Operational & Commercial</strong><br>
<ul>
<li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li>
<li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li>
<li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li>
<li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li>
<li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li>
<li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li>
<li>Understand and determine customers' requirements to prepare a pro forma invoice.</li>
<li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li>
<li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li>
<li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li>
<li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li>
<li>Maintain a full display of products via merchandising methods as laid down by the company.</li>
<li>Be an expert on the product range within HFB.</li>
<li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li>
<li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the sales manager informed of any customer's problems or comments on the product range and/or any gaps in the range.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proactivity and initiative in sales.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving abilities.</li>
<li>Customer focus and service-oriented mindset.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Secondary education.</li>
<li>Minimum of 3 years in a similar role.</li>
<li>Proactivity and sales-driven mindset.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Problem-solving skills.</li>
<li>Good command of English language.</li>
<li>Good command of Arabic language is preferred.</li>
</ul>
<h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p>
<p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p>
<p>From origination, conception, development, sales, procurement, and construction of mega-projects and the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands.</p>
<p>The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar, and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The engineering arm operates in the UAE, Qatar, Saudi Arabia, and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure, and digital transformation.</p>
<p>The technologies division provides complete business solutions to large, medium, and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others.</p>
<p>The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions, and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning, and after-sales maintenance contracts.</p></p><p></p>
<p><h4>Overview of the role</h4>
<p>The retail sales representative role is pivotal in establishing rapport and credibility with customers to assist them in purchasing products from the company's range. This involves maintaining high merchandising standards and ensuring stock availability to achieve sales targets. Success in this role is defined by exceeding customer expectations through understanding their needs, actively seeking sales opportunities, and promoting products effectively.</p>
<h4>What you will do</h4>
<p><strong>Operational & Commercial</strong></p>
<ul>
<li>Conduct a daily detailed inspection of the assigned area to review availability and positioning of price labels, product information tags, and other communication media.</li>
<li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li>
<li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li>
<li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li>
<li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li>
<li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li>
<li>Understand and determine customers' requirements to prepare a pro forma invoice.</li>
<li>Maintain contact with and advise customers on recently received items of interest and follow up on quotations to convert them into sales.</li>
<li>Empower and encourage the team to act immediately to meet the needs of customers and provide input on service improvements.</li>
<li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions, and suggesting add-on sales to achieve established sales targets.</li>
<li>Suggest means of improving sales to the supervisor and identify slow-moving or non-selling items, proposing sales actions.</li>
<li>Maintain a full display of products via merchandising methods as laid down by the company.</li>
<li>Stay aware of developments in the local market by listening to customer information, monitoring advertising and promotions in the media, and making scheduled market visits.</li>
<li>Keep up to date with changes in the company's product range such as new items or changes in existing items and inform the sales manager of any customer comments or gaps in the range.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proactivity and initiative in sales.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving abilities.</li>
<li>Customer focus and service-oriented mindset.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Secondary education.</li>
<li>Minimum of 3 years of experience in a similar role.</li>
<li>Proactive and sales-driven mindset.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Problem-solving skills.</li>
<li>Good command of the English language.</li>
<li>Good command of the Arabic language is preferred.</li>
</ul>
<h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p>
<p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p>
<p>From origination, conception, development, sales, procurement, and construction of mega-projects and the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar, and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The engineering arm operates in the UAE, Qatar, Saudi Arabia, and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure, and digital transformation.</p>
<p>The technologies division provides complete business solutions to large, medium, and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions, and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning, and after-sales maintenance contracts.</p></p><p></p>
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The Retail Sales Representative plays a crucial role in building strong relationships with customers to guide them in purchasing products from the company’s offerings. This role is responsible for upholding the company’s merchandising standards and ensuring stock availability to meet sales targets. The Retail Sales Representative is successful by consistently exceeding customer expectations, understanding and adapting to varied customer needs, actively seeking sales opportunities, and effectively promoting products.</p>
<h4>What you will do</h4>
<p><strong>Operational & Commercial</strong></p>
<ul>
<li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li>
<li>Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.</li>
<li>Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.</li>
<li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li>
<li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li>
<li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li>
<li>Understand and determine customers' requirements to prepare a pro forma invoice.</li>
<li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li>
<li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li>
<li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li>
<li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li>
<li>Maintain a full display of products via merchandising methods as laid down by the company.</li>
<li>Be an expert on the product range within HFB.</li>
<li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li>
<li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the Sales Manager informed of any customer's problems or comments on the product range and/or any gaps in the range.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proactivity and initiative in sales.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving abilities.</li>
<li>Customer focus and service-oriented mindset.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Secondary education.</li>
<li>Minimum of 3 years experience in a similar sales role.</li>
<li>Proactivity and a sales-driven mindset.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving skills.</li>
<li>Good command of the English language.</li>
<li>Good command of the Arabic language is preferred.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p>
<p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>
<p><h4>Company description</h4>
<p>Portaluna, a Morgans Originals hotel</p>
<p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p>
<p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p>
<h4>Job description</h4>
<h4>Responsibilities</h4>
<strong>Operational management:</strong><br>
<li>Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service. Monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process, ensuring seamless coordination between front-of-house and back-of-house teams.</li>
<li>Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests.</li>
<li>Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction.</li>
<li>Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.</li>
<strong>Team leadership:</strong><br>
<li>Lead, mentor, and train the in-room dining team ensuring they adhere to service standards and operational procedures.</li>
<li>Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance.</li>
<li>Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction.</li>
<li>Set performance expectations, provide coaching and support, and recognize team achievements.</li>
<strong>Guest experience & satisfaction:</strong><br>
<li>Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience.</li>
<li>Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience.</li>
<li>Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction.</li>
<li>Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay.</li>
<li>Monitor guest feedback and consistently work towards improving the overall guest experience.</li>
<strong>Revenue generation & upselling:</strong><br>
<li>Collaborate with the F&B operations manager and F&B director to develop pricing strategies for the in-room dining menu, ensuring profitability while maintaining competitive rates.</li>
<li>Promote upselling and cross-selling of premium items, wines, and specialty services to enhance guest experience and increase revenue.</li>
<li>Monitor sales and financial performance, identifying opportunities to improve revenue and control costs through efficient operations.</li>
<strong>Inventory & stock control:</strong><br>
<li>Oversee inventory control for in-room dining supplies, ensuring stock levels are maintained and orders are placed in a timely manner.</li>
<li>Ensure the proper storage and handling of food and beverage items, as well as any other items used for room service.</li>
<li>Monitor stock rotation and waste management, ensuring that supplies are fresh and utilized efficiently.</li>
<strong>Staffing & scheduling:</strong><br>
<li>Create and manage the staff schedule, ensuring proper coverage for peak times while maintaining efficient operations during off-peak hours.</li>
<li>Oversee recruitment and onboarding of new staff, ensuring they meet the in-room dining's service standards.</li>
<li>Provide continuous feedback to the team, conduct performance appraisals, and ensure training needs are met.</li>
<li>Monitor performance and provide feedback to ensure high levels of customer satisfaction and adherence to operational standards.</li>
<li>Support the development of team members, creating opportunities for growth and promoting internal talent.</li>
<strong>Menu planning & quality control:</strong><br>
<li>Collaborate with the executive chef and F&B operations manager and F&B director to review and update the in-room dining menu to reflect current trends, seasonal ingredients, and guest preferences.</li>
<li>Ensure the quality and presentation of food and beverages meet the hotel’s high standards before being sent to the guest room.</li>
<li>Maintain strict hygiene and food safety standards within the in-room dining service.</li>
<li>Maintain strong communication with the kitchen team to guarantee timely food delivery and address any operational challenges.</li>
<strong>Health, safety & compliance:</strong><br>
<li>Ensure that all health, safety, and hygiene regulations are followed in the in-room dining department.</li>
<li>Ensure all team members are trained in food safety and hygiene practices, and adhere to local and company standards.</li>
<li>Monitor the cleanliness of all in-room dining equipment, staff uniforms, and work areas.</li>
<li>Conduct regular checks to ensure compliance with local regulations, including food safety, fire safety, and employee health protocols.</li>
<strong>Collaboration with other departments:</strong><br>
<li>Work closely with other F&B outlets, housekeeping, and front desk to ensure seamless communication and coordination for smooth delivery of in-room dining services.</li>
<li>Coordinate with housekeeping to ensure that any special guest requests are met, such as specific dietary requirements or preferences for room setups.</li>
<strong>Administrative & reporting:</strong><br>
<li>Prepare and submit weekly and monthly reports on operational performance, guest feedback, and financial results.</li>
<li>Maintain records of guest preferences, complaints, and requests, using this data to improve services and meet guest needs.</li>
<li>Maintain accurate records of inventory, sales, payroll, and employee attendance.</li>
<li>Oversee the completion of daily reports and operational checklists, ensuring all tasks are performed in a timely and efficient manner.</li>
<strong>Additional responsibilities:</strong><br>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
<h4>Qualifications</h4>
<strong>Abilities, key competencies, skills</strong><br>
<p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p>
<strong>Leading myself</strong><br>
<li>Positive orientation</li>
<li>Operational decision making</li>
<li>Self-development & management</li>
<strong>Leading others</strong><br>
<li>Developing an empowered team</li>
<li>Leading an engaged and diverse team</li>
<li>Communication</li>
<strong>Leading the business</strong><br>
<li>Advocating guest passion</li>
<li>Business planning and analysis</li>
<li>Business improvement and change</li>
<strong>Experience, certificates, education</strong><br>
<li>Experience: Minimum of 2-3 years in a supervisory / leadership role in in-room dining operations, preferably in a luxury hospitality environment. Experience in financial management, revenue optimization, and cost control.</li>
<li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li>
<li>Skills & attributes:
<ul>
<li>Strong leadership and people management skills.</li>
<li>Excellent interpersonal and communication abilities.</li>
<li>Attention to detail and strong organizational skills.</li>
<li>Proven ability to manage multiple priorities and meet deadlines.</li>
<li>Ability to handle confidential and sensitive information.</li>
<li>Strong understanding of food and beverage trends, menu development, and service excellence.</li>
<li>Proficiency in relevant software and MS Office Suite.</li>
<li>Professional and well-presented at all times.</li>
<li>Customer-centric approach with a passion for hospitality.</li>
<li>Proactive problem-solver with a solutions-oriented mindset.</li>
<li>Ability to work in a fast-paced, dynamic environment.</li>
<li>Must be able to handle multiple tasks and adapt to changing priorities.</li>
</ul>
</li>
<li>Language:
<ul>
<li>Excellent reading, writing and oral proficiency in English language.</li>
<li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li>
</ul>
</li>
<h4>Additional information</h4>
<p><strong>What awaits you...</strong></p>
<li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li>
<li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li>
<li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li>
<li>A competitive package and plenty of development opportunities.</li></p><p></p>
A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br><br>Duties & Responsibilities:<br>1. Product Ownership & Governance Own and manage the backlog of digital channel products and features. Translate business needs into detailed business requirements and product documentation. Prepare required product approval documents, risk assessments, compliance documents, and internal approval packages. Ensure all digital products and services comply with applicable regulatory and scheme requirements. Prepare and manage official regulatory correspondence and required documentation. Maintain and continuously update all product-related forms, processes, and procedures. Track product performance and contribute to achieving digital KPIs across channels. Prepare and monitor product-related investment cases, cost tracking, and profitability follow-up.<br>2. Stakeholder Management Act as the focal point between business, technical teams, operations, compliance, risk, and other stakeholders. Ensure alignment between business requirements and technical implementation. Support commercial readiness and contribute to go-to-market activities when needed.<br>3. UAT & Quality Assurance Define UAT scope and ensure all prerequisites are in place according to the test plan. Design and review test scenarios covering all functional and business requirements. Coordinate and manage UAT cycles across related digital projects. Ensure adherence to quality standards and testing procedures. Act as final business verification prior to production release. Prepare formal UAT completion reports and provide sign-off based on defined acceptance criteria. Ensure production stability post-release and proper documentation closure.<br>4. Customer Support & Operational Oversight Take ownership of digital channel customer issues and follow through to resolution. Serve as a communication bridge between internal teams and support channels. Monitor ticketing systems and ensure timely resolution and proper updates. Monitor application ratings and reviews, address feedback, and maintain a strong digital presence. Prepare periodic reports highlighting recurring issues, trends, and improvement opportunities.<br>5. Continuous Improvement & Analytics Leverage insights from UAT, support cases, and customer feedback to propose enhancements and fixes. Identify potential risks and issues proactively. Analyze workflows and operational processes and recommend optimizations. Track customer satisfaction indicators and suggest service improvements. Develop and maintain analytical reports to support product decisions and future enhancements. Coordinate and distribute tasks within the team to ensure smooth execution and timely delivery.<br>Qualifications:<br>Professional Background3-6 years of experience in digital banking, fintech, or product management. Hands-on experience managing digital channels (Mobile, Internet Banking, Digital Assistants, etc.). Strong understanding of banking regulatory and compliance environment (preferably in Egypt).<br>Product & Technical Knowledge Solid experience in backlog management and requirement writing (BRD / User Stories). Familiarity with Agile methodology and UAT lifecycle management.<br>Analytical & Business Skills Ability to analyze product performance, customer feedback, and operational data. Experience preparing business cases, cost tracking, or ROI follow-up is a plus. Strong problem-solving and decision-making skills based on data.
A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br><br>Duties & Responsibilities:<br>1. Product Ownership & Governance Own and manage the backlog of digital channel products and features. Translate business needs into detailed business requirements and product documentation. Prepare required product approval documents, risk assessments, compliance documents, and internal approval packages. Ensure all digital products and services comply with applicable regulatory and scheme requirements. Prepare and manage official regulatory correspondence and required documentation. Maintain and continuously update all product-related forms, processes, and procedures. Track product performance and contribute to achieving digital KPIs across channels. Prepare and monitor product-related investment cases, cost tracking, and profitability follow-up.<br>2. Stakeholder Management Act as the focal point between business, technical teams, operations, compliance, risk, and other stakeholders. Ensure alignment between business requirements and technical implementation. Support commercial readiness and contribute to go-to-market activities when needed.<br>3. UAT & Quality Assurance Define UAT scope and ensure all prerequisites are in place according to the test plan. Design and review test scenarios covering all functional and business requirements. Coordinate and manage UAT cycles across related digital projects. Ensure adherence to quality standards and testing procedures. Act as final business verification prior to production release. Prepare formal UAT completion reports and provide sign-off based on defined acceptance criteria. Ensure production stability post-release and proper documentation closure.<br>4. Customer Support & Operational Oversight Take ownership of digital channel customer issues and follow through to resolution. Serve as a communication bridge between internal teams and support channels. Monitor ticketing systems and ensure timely resolution and proper updates. Monitor application ratings and reviews, address feedback, and maintain a strong digital presence. Prepare periodic reports highlighting recurring issues, trends, and improvement opportunities.<br>5. Continuous Improvement & Analytics Leverage insights from UAT, support cases, and customer feedback to propose enhancements and fixes. Identify potential risks and issues proactively. Analyze workflows and operational processes and recommend optimizations. Track customer satisfaction indicators and suggest service improvements. Develop and maintain analytical reports to support product decisions and future enhancements. Coordinate and distribute tasks within the team to ensure smooth execution and timely delivery.<br>Qualifications:<br>Professional Background3-6 years of experience in digital banking, fintech, or product management. Hands-on experience managing digital channels (Mobile, Internet Banking, Digital Assistants, etc.). Strong understanding of banking regulatory and compliance environment (preferably in Egypt).<br>Product & Technical Knowledge Solid experience in backlog management and requirement writing (BRD / User Stories). Familiarity with Agile methodology and UAT lifecycle management.<br>Analytical & Business Skills Ability to analyze product performance, customer feedback, and operational data. Experience preparing business cases, cost tracking, or ROI follow-up is a plus. Strong problem-solving and decision-making skills based on data.
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Role profile</h4>
<h4>Tech centers planning & design</h4>
<p>Responsible for planning, designing, expanding, and preparing the technical areas within Vodafone's mobile and fixed domains to host all the necessary network equipment fulfilling the continuously growing traffic requirements.</p>
<h4>Strategy</h4>
<p><strong>Traffic planning:</strong><br>
Responsible for how it steers traffic in which datacenters, also they are responsible to define new datacenters strategy.<br>
Following up with the group technology on new trends like distributing traffic in many small datacenters (by getting rooms in Telecom Egypt – same concept as fixed).</p>
<h4>New datacenters / edge planning</h4>
<ul>
<li>Technology request new MTX in certain areas to acquire lands with property or rollout (future trend)</li>
<li>Put requirements and specs for new space</li>
</ul>
<h4>Technical room planning</h4>
<ul>
<li>Own the technical room infrastructure to provide power and space for technology network expansions in both mobile and fixed domains.</li>
<li>Coordinate and establish technical requirements for new sites.</li>
<li>Design layout of technical rooms in new sites and its interfaces with other technical rooms.</li>
<li>Design paths and dimensions of cable trays within the technical rooms and their routes towards other technical rooms.</li>
<li>Interface with property team through the establishment and preparation phases (if equipment is AC).</li>
<li>Produce power capacity dashboard for power equipment.</li>
<li>Participate with property in problem solving and design update to overcome construction and power problems.</li>
<li>Assure availability of safety stock for racks and power equipment, covering any delayed deliveries that may cause delays in equipment implementation.</li>
<li>Build ahead DC power capacity with safety buffer as per the technology business plans.</li>
<li>Define overall AC and DC power requirements in new sites and optimize needs with technology and inform property with needed AC power.</li>
<li>Establish overall cooling requirements in new sites and optimize needs.</li>
</ul>
<h4>Role profile continued</h4>
<h4>MTX optimization, modernization & automation</h4>
<ul>
<li>Introduce innovative solutions that can help reduce Vodafone Egypt's energy consumption and contribute to the migration to a green environment.</li>
<li>Put high standards for installations to ensure efficient use of space and cooling.</li>
<li>Develop utilization reports for different electromechanical equipment in mobile and fixed locations.</li>
<li>Analyze and optimize different electromechanical infrastructure equipment.</li>
<li>Automate the power capacity reports to be able to monitor, optimize and report the overall and detailed capacity aspects in Vodafone Egypt technology centers.</li>
<li>Manage the life cycle of technology equipment by removing old ones and propose modernization of old equipment to get more efficient power.</li>
<li>Modernize DC power stations.</li>
<li>Electromechanical equipment roadmap management:</li>
<ul>
<li>Plan and dimension the electromechanical equipment for fixed locations and MEC according to Vodafone group strategy.</li>
<li>Handle the supplier releases and roadmaps for fixed and MECs.</li>
<li>Identify the different milestones for each product family.</li>
</ul>
</ul>
<h4>Stakeholder management</h4>
<ul>
<li>Handle technical conflicts with vendors.</li>
<li>Prepare progress reports for senior management.</li>
<li>Handle all technology teams' requirements for network expansions.</li>
</ul>
<h4>Budget planning</h4>
<ul>
<li>Manage required fiscal year budget within team goals and requirements.</li>
<li>Prepare and issue fiscal year business cases and get business case approval up to CAB meetings.</li>
<li>Manage the technology centers budget assigned to property team to facilitate technology centers requirements.</li>
</ul>
<h4>Materials capacity planning</h4>
<ul>
<li>Manage stores materials releasing movements and delivery tools for any MTX to meet all requested installations.</li>
<li>Manage inventory to ensure resources are available for planned requirements.</li>
<li>Issue monthly reports to monitor the current materials situation.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued and included.</p></p><p></p>
Company Description<br><br>Portaluna, a Morgans Originals Hotel<br><br>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br><br>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.<br><br>Job Description<br><br> Assist in organizing and coordinating employee training programs and workshops. Coordinate the induction and orientation of new employees. Maintain accurate training attendance, records, certificates, and employee development files. Follow up with departments on mandatory and departmental training completion. Assist in preparing the annual training calendar and scheduling training sessions. Support trainers with training materials, presentations, venues, and required equipment. Assist in identifying training needs in coordination with department heads. Support employee engagement, recognition, and development activities. Assist with internship and management development programs when applicable. Collect and analyze training feedback to measure training effectiveness. Prepare regular training and development reports. Support e-learning platforms and follow up on employees’ completion of assigned courses. Assist in coordinating cross-training and career development opportunities. Promote the company’s culture, values, and service standards through development activities. <br><br>Qualifications<br><br>Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, Education, or a related field.<br><br> 0–2 years of experience in Learning & Development, Training, HR, or People & Culture; hotel experience is preferred. Good command of English and Arabic, written and spoken. Good Microsoft Office skills, particularly Power Point, Excel, and Word. Strong communication and presentation skills. Good organizational and coordination skills. Confident in dealing with employees at different levels. Creative and enthusiastic approach to training and employee engagement. Attention to detail and ability to maintain accurate records. Familiarity with Learning Management Systems (LMS) or e-learning platforms is an advantage. Previous experience in an international hotel environment is an advantage. <br><br>Additional Information<br><br>What awaits you...<br><br>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.
We are seeking a highly capable and strategic Executive Office Manager to support the Country Director of a leading UK-based healthcare group operating in Egypt. The role requires a strong combination of executive office management, strategic coordination, operational oversight, and healthcare industry experience. The successful candidate will act as a trusted partner to the Country Director, ensuring smooth executive operations, supporting strategic initiatives, driving implementation follow-through, and coordinating cross-functional priorities across the organization. Healthcare sector experience and prior executive office support experience are essential for this role.<br>Key Responsibilities Executive Office Management Manage and oversee the daily operations of the Country Director’s office. Coordinate executive schedules, meetings, travel arrangements, and confidential correspondence. Prepare high-level reports, presentations, meeting briefs, and executive summaries. Ensure effective communication and coordination between the Country Director and internal/external stakeholders. Maintain confidentiality and professionalism in handling sensitive business matters. Strategic Planning & Implementation Support the Country Director in developing and executing strategic initiatives. Track and monitor implementation of strategic projects across departments. Coordinate follow-up actions, KPIs, timelines, and accountability frameworks. Prepare progress reports and strategic performance updates for leadership meetings. Assist in organizational planning, transformation projects, and operational improvement initiatives. Stakeholder & Operations Coordination Liaise with regional and UK headquarters teams to align local operations with group objectives. Coordinate with healthcare facilities, operational teams, and department heads to ensure strategic alignment. Support governance processes, leadership meetings, and executive committees. Facilitate communication between business units and ensure timely execution of priorities. Administrative & Leadership Support Draft executive communications, policies, and operational documents. Organize board meetings, leadership reviews, and strategic workshops. Support budget tracking, procurement coordination, and office administration where required. Contribute to building efficient executive office systems and workflows.<br>Qualifications & Experience Bachelor’s degree in Business Administration, Healthcare Management, Management, or related field. Strong strategic thinking and execution capabilities. Master’s degree or MBA is an advantage. Minimum 5–8 years of experience in: Executive office management, Strategic coordination or PMO functions, Healthcare or hospital sector operations Previous experience supporting senior executives or country leadership is mandatory. Experience in multinational or international organizations, preferably UK-based groups, is highly preferred. Ability to manage multiple priorities under pressure. High level of discretion, professionalism, and confidentiality. Advanced proficiency in Microsoft Office (Power Point, Excel, Word). Fluent in English and Arabic (written and spoken).<br>Working Days: Monday to Friday ( Saturday & Sunday off ). Working Hours: 11:00AM to 7:00PMWork Location: Heliopolis, Cairo.
<h2 class="h5">Job description</h2>
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<p>Who We Are</p><br><br><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.</p><br><br> <br> </div>
We are seeking a highly capable and strategic Executive Office Manager to support the Country Director of a leading UK-based healthcare group operating in Egypt. The role requires a strong combination of executive office management, strategic coordination, operational oversight, and healthcare industry experience. The successful candidate will act as a trusted partner to the Country Director, ensuring smooth executive operations, supporting strategic initiatives, driving implementation follow-through, and coordinating cross-functional priorities across the organization. Healthcare sector experience and prior executive office support experience are essential for this role.<br>Key Responsibilities Executive Office Management Manage and oversee the daily operations of the Country Director’s office. Coordinate executive schedules, meetings, travel arrangements, and confidential correspondence. Prepare high-level reports, presentations, meeting briefs, and executive summaries. Ensure effective communication and coordination between the Country Director and internal/external stakeholders. Maintain confidentiality and professionalism in handling sensitive business matters. Strategic Planning & Implementation Support the Country Director in developing and executing strategic initiatives. Track and monitor implementation of strategic projects across departments. Coordinate follow-up actions, KPIs, timelines, and accountability frameworks. Prepare progress reports and strategic performance updates for leadership meetings. Assist in organizational planning, transformation projects, and operational improvement initiatives. Stakeholder & Operations Coordination Liaise with regional and UK headquarters teams to align local operations with group objectives. Coordinate with healthcare facilities, operational teams, and department heads to ensure strategic alignment. Support governance processes, leadership meetings, and executive committees. Facilitate communication between business units and ensure timely execution of priorities. Administrative & Leadership Support Draft executive communications, policies, and operational documents. Organize board meetings, leadership reviews, and strategic workshops. Support budget tracking, procurement coordination, and office administration where required. Contribute to building efficient executive office systems and workflows.<br>Qualifications & Experience Bachelor’s degree in Business Administration, Healthcare Management, Management, or related field. Strong strategic thinking and execution capabilities. Master’s degree or MBA is an advantage. Minimum 5–8 years of experience in: Executive office management, Strategic coordination or PMO functions, Healthcare or hospital sector operations Previous experience supporting senior executives or country leadership is mandatory. Experience in multinational or international organizations, preferably UK-based groups, is highly preferred. Ability to manage multiple priorities under pressure. High level of discretion, professionalism, and confidentiality. Advanced proficiency in Microsoft Office (Power Point, Excel, Word). Fluent in English and Arabic (written and spoken).<br>Working Days: Monday to Friday ( Saturday & Sunday off ). Working Hours: 11:00AM to 7:00PMWork Location: Heliopolis, Cairo.
<h2 class="h5">Job description</h2>
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<p><b>About Unilever</b></p><br><br><p>With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. </p><br><br><p>At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.</p><br><br><br><p><b>Job Purpose</b></p><br><br><p>Supporting in the ideation and execution of various projects focusing on owning the summer season.</p><br><br><br><p><b>What Will Your Main Responsibilities Be</b></p><br><br><ul><li>Implementing Summer sampling activities.</li><li>Support in ideation and execution of Digital Campaign led by content creators and influencers, focusing on Tiktok.</li><li>Support in deploying instore support and activations to drive volume led sell out.</li><li>Assist in the planning and landing of the campaign on ground, working closely with cross functional teams and agencies.</li><li><p>Assist in the planning and execution of the online/digital brand activities, ensuring strong brand presence and on trend content opportunities (content calendar) + influencer campaign.</p><br><br></li></ul><br><p><b>What You Will Need to Succeed</b></p><br><br><p><b>Experiences & Qualifications</b></p><br><br><ul><li>University Student in Year 3 or 4.</li><li><span>Strong communication skills.</span></li><li><span>Proactive and a team player.</span></li><li>Problem Solving skills.</li><li>Teamwork skills.</li></ul><br><p>Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</p><br><br><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div>