Shipping representative Jobs

- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company<br>- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity<br>- Experience with Microsoft Office including Outlook, Word, and Excel<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Speak, write, and read fluently in Arabic<br>- Advanced and adaptable interpersonal communication skills.<br>- Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.<br>- Effective communication skills and the ability to build enduring professional relationships. At Amazon, our mission is to be Earth s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We re making history and the good news is that we ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it s making sure we put smiles on customer s faces.<br> <br>Key job responsibilities<br>As a Delivery Station Customer Service Agent, you will be responsible for:<br> Communicating with customers directly on the telephone.<br> Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved. <br> Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.<br> Providing exceptional attention to detail on every case and issue.<br> Proactively finding solutions to problems with limited guidance.<br> Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and remote correspondence.<br> Communicating effectively with senior leadership to highlight barriers and form solutions.<br> Working confidently at pace with multiple online platforms and tech systems.<br> Working in a fast-paced environment, within a restricted time frame.<br> Working a Full-Time (40+ hours per week) flexible schedule <br> Work in an environment where the noise level varies and can be loud (hearing protection will be provided) <br> <br> <br> <br>A day in the life<br>You ll be based at one of our last-mile delivery warehouses, where Amazon s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br> <br> <br> <br>About the team<br>Our mission is to be Earth s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers most complex issues. <br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. <br><p><strong>Desired Candidate Profile</strong></p>- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions<br>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.<br><br>What’s On Your Plate<br><br>Partner Relationship Management:<br><br>Build and maintain strong, long-term relationships with existing restaurant and vendor partners. Ensure high partner satisfaction and retention through proactive communication, support, and service excellence. Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.<br><br>Data-Driven Consulting<br><br>Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics. Share actionable recommendations based on performance metrics to drive revenue and efficiency. Conduct regular business reviews to align on results, opportunities, and growth plans.<br><br>Account Growth & Optimization<br><br>Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance. Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion. Recommend and coordinate marketing campaigns and promotional offers to drive order volume.<br><br>Cross-Functional Collaboration<br><br>Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly. Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.<br><br>Contract Management & Compliance<br><br>Negotiate and renew commercial agreements to ensure a fair and strategic partnership. Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.<br><br>Qualifications<br><br>Bachelor's degree in Business, Marketing, or a related field.2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus). Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights. Excellent communication, negotiation, and interpersonal skills. Customer-first mindset with a strong focus on delivering value to partners. Residency in Alexandria is a must Self-starter with the ability to work independently in a fast-paced environment.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.<br><br>What’s On Your Plate<br><br>Partner Relationship Management:<br><br>Build and maintain strong, long-term relationships with existing restaurant and vendor partners. Ensure high partner satisfaction and retention through proactive communication, support, and service excellence. Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.<br><br>Data-Driven Consulting<br><br>Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics. Share actionable recommendations based on performance metrics to drive revenue and efficiency. Conduct regular business reviews to align on results, opportunities, and growth plans.<br><br>Account Growth & Optimization<br><br>Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance. Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion. Recommend and coordinate marketing campaigns and promotional offers to drive order volume.<br><br>Cross-Functional Collaboration<br><br>Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly. Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.<br><br>Contract Management & Compliance<br><br>Negotiate and renew commercial agreements to ensure a fair and strategic partnership. Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.<br><br>Qualifications<br><br>Bachelor's degree in Business, Marketing, or a related field.2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus). Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights. Excellent communication, negotiation, and interpersonal skills. Customer-first mindset with a strong focus on delivering value to partners. Residency in Alexandria is a must Self-starter with the ability to work independently in a fast-paced environment.

<div><span style="font-size: 11px;"><b>Key Responsibilities:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;Service Delivery Execution</span></div><div><span style="font-size: 11px;">&nbsp;Execute and monitor daily cloud service delivery activities across assigned client environments, covering Azure, AWS, and hybrid platforms within defined operational scope.</span></div><div><span style="font-size: 11px;">&nbsp;Ensure consistent delivery of cloud services across compute, storage, networking, identity, and platform layers in line with contracted SLA requirements.</span></div><div><span style="font-size: 11px;">Track cloud resource health, availability zone status, and service quotas; identify and report deviations from agreed uptime and performance targets.</span></div><div><span style="font-size: 11px;">Coordinate with cloud engineering and support teams for escalations related to resource degradation, misconfiguration, or service disruption, following escalation procedures.</span></div><div><span style="font-size: 11px;">Maintain accurate service records, operational logs, and delivery documentation in compliance with client and organizational standards.</span></div><div><span style="font-size: 11px;">Perform periodic reviews of cloud configuration baselines, access policies, and resource tagging to confirm alignment with established governance standards.</span></div><div><span style="font-size: 11px;">•&nbsp; &nbsp; &nbsp; &nbsp; Operations Management</span></div><div><span style="font-size: 11px;">Monitor cloud dashboards, alerting tools, and health indicators across managed environments; respond to alerts within defined response windows.</span></div><div><span style="font-size: 11px;">Support cloud cost governance by conducting utilization reviews, preparing right-sizing recommendations, tracking reserved instance coverage, and responding to budget alerts.</span></div><div><span style="font-size: 11px;">Coordinate and execute routine operational tasks including patch management, backup validation, snapshot schedules, and certificate renewals for cloud-hosted workloads.</span></div><div><span style="font-size: 11px;">Identify and escalate performance degradation, cost anomalies, or capacity concerns to the Service Delivery Lead with relevant supporting data.</span></div><div><span style="font-size: 11px;">Support cloud security posture activities by reviewing compliance scores in Defender for Cloud and AWS Security Hub and actioning assigned remediation items within scope.</span></div><div><span style="font-size: 11px;">•&nbsp; &nbsp; &nbsp; &nbsp; Client Coordination</span></div><div><span style="font-size: 11px;">&nbsp;Act as a technical point of contact for assigned clients on day-to-day cloud service matters, ensuring timely and professional communication.</span></div><div><span style="font-size: 11px;">Participate in service review meetings, presenting cloud performance metrics, incident summaries, cost data, and operational updates in a clear and structured manner.</span></div><div><span style="font-size: 11px;">Conduct technical discussions and assessments with clients to understand their cloud environment requirements and ensure delivery activities remain aligned to business needs.</span></div><div><br></div><div><span style="font-size: 11px;"><b>Requirements</b></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Education: Bachelor's degree in computer science, Information Technology, or a related field.</span></div><div><span style="font-size: 11px;">Experience: 8–10 years of experience in IT service delivery, with solid hands-on exposure to cloud operations across Microsoft Azure, AWS, and hybrid environments.</span></div><div><span style="font-size: 11px;">Proven day-to-day operational experience managing cloud environments in enterprise service delivery settings with exposure to operational governance.</span></div><div><span style="font-size: 11px;">Good working knowledge of Microsoft Active Directory, SSO/Federation, and Microsoft Entra ID (Azure AD) including configuration, administration, and operational support.</span></div><div><span style="font-size: 11px;">Familiarity with Active Directory security practices including identity hardening, health checks, backup, and directory protection.</span></div><div><span style="font-size: 11px;">Practical experience supporting on-premises, hybrid, and cloud-integrated Microsoft infrastructure environments.</span></div><div><span style="font-size: 11px;">Working knowledge of Microsoft Exchange Server (2013–2019 and SE) including mail flow, Exchange Online, hybrid identity, client connectivity, and load balancing.</span></div><div><span style="font-size: 11px;">Good knowledge of Microsoft server technologies including ADFS, RMS, WSUS, WDS, Certificate Services, and IIS.</span></div><div><span style="font-size: 11px;">Good knowledge of virtualization platforms including Microsoft Hyper-V and VMware.</span></div><div><span style="font-size: 11px;">Familiarity with SQL Server administration and Azure SQL Managed Instance in operational and support contexts.</span></div><div><span style="font-size: 11px;">Solid understanding of client/server architecture, core networking, and Internet technology fundamentals.</span></div><div><span style="font-size: 11px;">Good working knowledge of Azure architecture best practices based on the Azure Well-Architected Framework pillars.</span></div><div><span style="font-size: 11px;">Practical experience with cloud service models including SaaS, IaaS, and PaaS in managed service or enterprise delivery contexts.</span></div><div><span style="font-size: 11px;">Familiarity with migration and modernization scenarios across on-premises, hybrid, and cloud environments.</span></div><div><span style="font-size: 11px;">&nbsp;Hands-on experience with backup and recovery solutions including Veeam, Commvault, and Azure Backup.</span></div><div><span style="font-size: 11px;">Working experience with Azure Site Recovery (ASR) including replication tasks, failover support, and DR validation activities.</span></div><div><span style="font-size: 11px;">Practical experience with Microsoft Defender for Cloud including security monitoring, compliance review, and basic posture management tasks.</span></div>

We are looking for a highly motivated and results-driven Operations Manager to lead and optimize our logistics and express delivery operations. Key Responsibilities:• Manage end-to-end logistics operations, including pickup, sorting, transportation, and last-mile delivery.• Ensure operational KPIs are achieved, including on-time pickup and delivery performance.• Drive cost optimization and improve operational efficiency.• Lead, develop, and manage operational teams to achieve business objectives.• Oversee peak-season planning and resource allocation.• Ensure compliance with SOPs, safety standards, and company policies.• Analyze operational performance and implement continuous improvement initiatives.<br>Requirements:✔ Experience in Logistics, Express Delivery, E-commerce, or Supply Chain Operations.✔ Strong leadership and team management skills.✔ Experience in operations management, project management, or regional management is highly preferred.✔ Strong analytical and problem-solving abilities.✔ Ability to work in a fast-paced and dynamic environment.

Job Summary<br>The Customer Operations Executive will be responsible for managing end-to-end customer interactions and operational support across the e-commerce journey. This role ensures a seamless customer experience from order placement through delivery and after-sales support, while coordinating closely with internal teams such as logistics, warehouse, and sales.<br>Key Responsibilities<br>* Handle customer inquiries via phone, email, chat, and social media in a timely and professional manner.* Manage order lifecycle operations including order confirmation, modifications, cancellations, and returns.* Coordinate with logistics and warehouse teams to track deliveries, resolve delays, and ensure accurate fulfillment.* Address customer complaints related to delivery, product quality, damages, or assembly, and ensure proper resolution.* Maintain accurate customer records, order details, and case updates in CRM or internal systems.* Follow up with customers post-delivery to ensure satisfaction and capture feedback.* Support after-sales processes including refunds, exchanges, and warranty claims.* Identify recurring operational issues and escalate them with clear documentation and recommendations.* Assist in improving customer service SOPs and operational workflows.<br><br>Required Skills & Qualifications<br>1–2 years of experience in customer operations, customer support, or e-commerce operations. Strong communication skills in English. Experience handling customer complaints and service recovery. Familiarity with e-commerce platforms, order management systems, and CRM tools. Good coordination and problem-solving skills. Ability to manage multiple cases simultaneously in a fast-paced environment. High attention to detail and strong follow-up skills.<br><br>Preferred Qualifications Experience in furniture, home décor, or retail e-commerce. Knowledge of last-mile delivery operations and reverse logistics. Customer-centric mindset with a strong sense of ownership.

Job Summary<br>The Customer Operations Executive will be responsible for managing end-to-end customer interactions and operational support across the e-commerce journey. This role ensures a seamless customer experience from order placement through delivery and after-sales support, while coordinating closely with internal teams such as logistics, warehouse, and sales.<br>Key Responsibilities<br>* Handle customer inquiries via phone, email, chat, and social media in a timely and professional manner.* Manage order lifecycle operations including order confirmation, modifications, cancellations, and returns.* Coordinate with logistics and warehouse teams to track deliveries, resolve delays, and ensure accurate fulfillment.* Address customer complaints related to delivery, product quality, damages, or assembly, and ensure proper resolution.* Maintain accurate customer records, order details, and case updates in CRM or internal systems.* Follow up with customers post-delivery to ensure satisfaction and capture feedback.* Support after-sales processes including refunds, exchanges, and warranty claims.* Identify recurring operational issues and escalate them with clear documentation and recommendations.* Assist in improving customer service SOPs and operational workflows.<br><br>Required Skills & Qualifications<br>1–2 years of experience in customer operations, customer support, or e-commerce operations. Strong communication skills in English. Experience handling customer complaints and service recovery. Familiarity with e-commerce platforms, order management systems, and CRM tools. Good coordination and problem-solving skills. Ability to manage multiple cases simultaneously in a fast-paced environment. High attention to detail and strong follow-up skills.<br><br><br>Preferred Qualifications Experience in furniture, home décor, or retail e-commerce. Knowledge of last-mile delivery operations and reverse logistics. Customer-centric mindset with a strong sense of ownership.

<p>Purpose of the Role The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract. This is a governance and relationship role, not an engineering one. The post-holder works in partnership with CTO and with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.</p><p><b>Key Responsibilities</b></p><p>Client Relationship</p><ul><li>Act as the client's primary point of contact for all delivery matters.</li><li>Run the weekly status meeting and issue the written status report and action log.</li><li>Maintain and actively manage the client stakeholder map control centre engineers, IT, procurement, and the executive sponsor.</li><li>Escalate early and in writing. No issue should reach the company first from the client's side.</li></ul><p>Delivery Governance</p><ul><li>Own the master schedule and drive it against contractual milestones.</li><li>Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.</li><li>Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.</li><li>Chair the bi-weekly steering committee with both executive sponsors.</li></ul><p>Commercial Protection</p><ul><li>Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.</li><li>Enforce change control: no scope moves without a documented, priced, and signed change request.</li><li>Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.</li><li>Support Business Development on change order pricing and expansion opportunities.</li></ul><p>Internal Coordination</p><ul><li>Translate client requirements and complaints into work the engineering team can consume.</li><li>Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.</li><li>Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.</li><li>Shield the engineering team from unmanaged client interruption.</li></ul><p>Post Go-Live</p><ul><li>Transition the account into support and SLA governance.</li><li>Identify follow-on work and hand qualified opportunities to Business Development.</li></ul><p>Success Measures First 12 Months</p><ul><li>Milestone acceptance sign-offs obtained on or ahead of contractual dates.</li><li>Collections achieved against invoiced milestones.</li><li>Zero unpriced scope delivered.</li><li>Client escalations resolved at project level rather than escalated to executive level.</li><li>Steering committee cadence maintained without slippage.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in engineering, computer science, or a related field.</li><li>Seven or more years in delivery or project management of enterprise software for large organisations.</li><li>Demonstrated experience delivering to Egyptian utility, government, or state-owned clients including procurement culture, approval chains, and formal correspondence.</li><li>Track record of owning contractual milestones through to client acceptance and payment.</li><li>Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.</li><li>Fluent Arabic and English, including formal written reporting (French or German is a plus).</li><li>Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.</li><li>Familiarity with utility control centre operations.</li><li>PMP, PRINCE2, or an equivalent project management qualification.</li><li>Prior experience working with transmission or distribution utilities.</li><li>Comfortable being the person who says no to the client.</li><li>Writes clearly and often the paper trail is part of the job.</li><li>Curious about the technical domain without wanting to do the technical work.</li></ul>

<p>Purpose of the Role The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract. This is a governance and relationship role, not an engineering one. The post-holder works in partnership with CTO and with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.</p><p><b>Key Responsibilities</b></p><p>Client Relationship</p><ul><li>Act as the client's primary point of contact for all delivery matters.</li><li>Run the weekly status meeting and issue the written status report and action log.</li><li>Maintain and actively manage the client stakeholder map control centre engineers, IT, procurement, and the executive sponsor.</li><li>Escalate early and in writing. No issue should reach the company first from the client's side.</li></ul><p>Delivery Governance</p><ul><li>Own the master schedule and drive it against contractual milestones.</li><li>Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.</li><li>Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.</li><li>Chair the bi-weekly steering committee with both executive sponsors.</li></ul><p>Commercial Protection</p><ul><li>Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.</li><li>Enforce change control: no scope moves without a documented, priced, and signed change request.</li><li>Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.</li><li>Support Business Development on change order pricing and expansion opportunities.</li></ul><p>Internal Coordination</p><ul><li>Translate client requirements and complaints into work the engineering team can consume.</li><li>Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.</li><li>Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.</li><li>Shield the engineering team from unmanaged client interruption.</li></ul><p>Post Go-Live</p><ul><li>Transition the account into support and SLA governance.</li><li>Identify follow-on work and hand qualified opportunities to Business Development.</li></ul><p>Success Measures First 12 Months</p><ul><li>Milestone acceptance sign-offs obtained on or ahead of contractual dates.</li><li>Collections achieved against invoiced milestones.</li><li>Zero unpriced scope delivered.</li><li>Client escalations resolved at project level rather than escalated to executive level.</li><li>Steering committee cadence maintained without slippage.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in engineering, computer science, or a related field.</li><li>Seven or more years in delivery or project management of enterprise software for large organisations.</li><li>Demonstrated experience delivering to Egyptian utility, government, or state-owned clients including procurement culture, approval chains, and formal correspondence.</li><li>Track record of owning contractual milestones through to client acceptance and payment.</li><li>Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.</li><li>Fluent Arabic and English, including formal written reporting (French or German is a plus).</li><li>Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.</li><li>Familiarity with utility control centre operations.</li><li>PMP, PRINCE2, or an equivalent project management qualification.</li><li>Prior experience working with transmission or distribution utilities.</li><li>Comfortable being the person who says no to the client.</li><li>Writes clearly and often the paper trail is part of the job.</li><li>Curious about the technical domain without wanting to do the technical work.</li></ul>

Company Description Kemetra is transforming last-mile delivery and logistics in Egypt by combining speed, efficiency, and environmental responsibility. The company operates an eco-friendly fleet of electric motorcycles, leveraging advanced battery-swapping technology to support reliable, sustainable delivery services. Daily operations are driven by custom-built business automation, AI integrations, and real-time fleet management systems. This technology-led infrastructure enables a team of over 30 professional delivery pilots to perform at peak efficiency and deliver seamless solutions for partners. Kemetra offers a dynamic environment for professionals who want to work at the intersection of logistics, technology, and sustainability. Role Description The Supervisor Acquisition Specialist is a full-time, on-site role based in Egypt, responsible for attracting, onboarding, and retaining delivery pilots and other operational staff. This role oversees the end-to-end acquisition process, including sourcing candidates, conducting interviews, coordinating assessments, and managing pre-employment documentation. The specialist monitors staffing needs, collaborates with operations and fleet management teams, and ensures that workforce levels match business demand. Day-to-day tasks include maintaining candidate pipelines, optimizing recruitment processes through data and technology tools, and supporting new team members through orientation and initial training. The role also involves reporting on acquisition metrics, recommending improvements, and contributing to a positive, inclusive workplace culture. Qualifications Experience in talent acquisition, recruitment, or field staffing, preferably within logistics, delivery services, or operations-focused environments. Strong organizational and coordination skills, including managing multiple hiring processes, candidate pipelines, and onboarding activities. Proficiency using digital tools and systems for recruitment, data tracking, and reporting; comfort working with technology-driven operations. Solid communication and interpersonal skills, with the ability to engage candidates and collaborate effectively with cross-functional teams. Ability to analyze staffing metrics, identify trends, and propose data-informed improvements to acquisition strategies. Demonstrated capability to work on-site in fast-paced operational settings and to handle time-sensitive staffing needs. Previous supervisory or team coordination experience is an advantage, especially in logistics or delivery operations. Bachelor’s degree in Business, Human Resources, Logistics, or a related field, or equivalent practical experience. Commitment to fair, non-discriminatory hiring practices and support for an inclusive, diverse workforce.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.</p><br><br><p><strong>WHAT’S ON YOUR PLATE:</strong></p><br><br><p><strong>Partner Relationship Management:</strong></p><br><br><ul><li><p>Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</p><br><br></li><li><p>Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</p><br><br></li><li><p>Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</p><br><br></li></ul><p><strong>Data-Driven Consulting:</strong></p><br><br><ul><li><p>Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</p><br><br></li><li><p>Share actionable recommendations based on performance metrics to drive revenue and efficiency.</p><br><br></li><li><p>Conduct regular business reviews to align on results, opportunities, and growth plans.</p><br><br></li></ul><p><strong>Account Growth &amp; Optimization:</strong></p><br><br><ul><li><p>Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.</p><br><br></li><li><p>Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</p><br><br></li><li><p>Recommend and coordinate marketing campaigns and promotional offers to drive order volume<strong>.</strong></p><br><br></li></ul><p><strong>Cross-Functional Collaboration:</strong></p><br><br><ul><li><p>Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</p><br><br></li><li><p>Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</p><br><br></li></ul><p><strong>Contract Management &amp; Compliance:</strong></p><br><br><ul><li><p>Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</p><br><br></li><li><p>Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Bachelor's degree in Business, Marketing, or a related field.</p><br><br></li><li><p>2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</p><br><br></li><li><p>Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</p><br><br></li><li><p>Excellent communication, negotiation, and interpersonal skills.</p><br><br></li><li><p>Customer-first mindset with a strong focus on delivering value to partners.</p><br><br></li><li><p>Residency in Alexandria <strong>is a must</strong></p><br><br></li><li><p>Self-starter with the ability to work independently in a fast-paced environment.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<p><strong>1.&nbsp;Follow-Up Operations:</strong></p><p><strong>-&nbsp;&nbsp; Weekly Plan Review:</strong></p><p>&nbsp; Receive and review the weekly plan for the designated follow-up area.</p><p><strong>-&nbsp;&nbsp; Driver Communication:</strong></p><p>Periodically contact drivers to ensure the delivery process is running smoothly and without obstacles.</p><p><strong>-&nbsp;&nbsp; Proof of Delivery (POD) Requests:</strong></p><p>&nbsp; Contact drivers after the delivery of shipments to request Proof of Delivery (POD).</p><p><strong>-&nbsp;&nbsp; POD Submission:</strong></p><p>Send each POD to the planning team and invoices team to confirm the completion of the shipment.</p><p><strong>-&nbsp;&nbsp; Returns Coordination:</strong></p><p> Coordinate with the After Sales team regarding any returns and update the system accordingly.</p><p><strong>2. Issue Escalation:</strong></p><p><strong>-&nbsp;&nbsp; Complaint Escalation:</strong></p><p>Escalate any complaints or issues related to the follow-up process to the direct manager.</p><p><strong>-&nbsp;&nbsp; Delivery Delay Escalation:</strong></p><p> Escalate any delays in the delivery process caused by drivers to the appropriate manager.</p><p><strong>3.&nbsp;Safety &amp; Compliance.</strong></p><p>Required to actively participate in emergency drills and practices.</p><p>Adherence to all HSE instructions is mandatory for every employee.</p><p>Familiarize themselves with the HSE Policy and comply with its guidelines.</p><p>Demonstrate full commitment to HSE requirements and cease any work that contradicts these standards.</p><p><strong>Requirements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in related fields.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1-3 years of experience in logistics, transportation, supply chain, customs, or import/export operations.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Microsoft Excel &amp; PowerPoint.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good command of English (spoken and written).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent organizational and communication skills.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work effectively in a cross-functional team environment.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good presentation and reporting skills.</p><p></p>

We are seeking an experienced Scrum Master to facilitate Agile delivery and help engineering teams maximize productivity and continuous improvement. Key Responsibilities Facilitate Agile ceremonies. Remove delivery impediments. Coach teams on Agile best practices. Track delivery metrics. Collaborate with Product Owners and stakeholders. Required Qualifications2+ years Scrum Master experience. Strong Agile/Scrum knowledge. Jira experience. Scrum certification preferred.

<p>How you ll help us make health happen: We are seeking an established Transformation &amp; Change professional to lead the delivery of a major business transformation programme within Bupa Egypt Insurance. This role will initially lead the implementation of a new domestic PMI business in Egypt, including the establishment of a local TPA, development of a target operating model, and deployment of supporting technology platforms. The programme will involve significant business and technology change, delivered in partnership with local, regional and global teams. The successful candidate will oversee a portfolio of strategic change initiatives, ensuring delivery of business outcomes, benefits realisation, effective governance, and alignment with business strategy.</p><p>Programme Leadership &amp; Delivery</p><ul><li>Lead large, complex transformation programmes from mobilisation through to implementation.</li><li>Develop and maintain programme roadmaps, delivery plans and dependencies across multiple workstreams.</li><li>Drive business, operational, technology and organisational change to achieve targeted outcomes.</li><li>Ensure business readiness, implementation planning and successful transition into operational support.</li><li>Apply delivery best practices to improve programme performance and responsiveness.</li></ul><p>Stakeholder &amp; Governance Management</p><ul><li>Build strong relationships with senior business and technology stakeholders.</li><li>Establish and lead governance forums, steering committees and decision-making structures.</li><li>Provide clear reporting on programme progress, risks, issues, dependencies and outcomes.</li><li>Influence senior leaders to secure alignment, resources and timely decisions.</li></ul><p>Financial &amp; Commercial Management</p><ul><li>Support development and management of programme business cases.</li><li>Own programme forecasts, budgets and financial performance.</li><li>Identify and manage delivery and financial risks, implementing corrective actions where required.</li><li>Ensure programme costs and benefits are appropriately governed and approved.</li></ul><p>Vendor &amp; Third-Party Management</p><ul><li>Manage relationships with implementation partners, suppliers and third-party vendors.</li><li>Define and oversee delivery against agreed statements of work and contractual commitments.</li><li>Challenge performance and proactively manage risks to ensure successful delivery outcomes.</li></ul><p>Leadership &amp; Continuous Improvement</p><ul><li>Lead matrix teams across multiple functions, geographies and disciplines.</li><li>Promote a culture of accountability, collaboration and continuous improvement.</li><li>Drive effective risk management, problem solving and decision making across the programme.</li><li>Champion agile ways of working and delivery excellence.</li></ul><p>About You</p><p>You will be a proven transformation leader with experience delivering large-scale business and technology change programmes in complex, matrix organisations.</p><p>Key Skills / Qualifications needed for this role:</p><ul><li>Extensive experience leading large, complex transformation programmes.</li><li>Strong programme, portfolio and governance management expertise.</li><li>Significant experience overseeing major technology-enabled change.</li><li>Commercially astute with experience managing substantial budgets and business cases.</li><li>Strong stakeholder management and executive influencing skills.</li><li>Experience managing third-party suppliers and delivery partners.</li><li>Experience working across geographically dispersed teams and matrix structures.</li></ul><p>Desirable Experience</p><ul><li>Health insurance or broader insurance and financial services experience.</li><li>Experience of greenfield implementations, new business launches or operating model transformation.</li></ul><p>Key Attributes</p><ul><li>Strategic thinker with strong execution capability.</li><li>Highly accountable and outcome focused.</li><li>Confident decision-maker who thrives in complex environments.</li><li>Strong leadership, communication and influencing skills.</li><li>Resilient, collaborative and able to build high-performing teams.</li><li>Passionate about transformation, continuous improvement and delivering customer value.</li></ul><p>Why Bupa?</p><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><p>Time Type: Full time</p><p>Job Area: Strategy, Change &amp; Transformation</p><p>Locations: Egypt - Cairo</p><p><strong>Desired Candidate Profile</strong></p>You will be a proven transformation leader with experience delivering large-scale business and technology change programmes in complex, matrix organisations. Key Skills / Qualifications needed for this role: Extensive experience leading large, complex transformation programmes. Strong programme, portfolio and governance management expertise. Significant experience overseeing major technology-enabled change. Commercially astute with experience managing substantial budgets and business cases. Strong stakeholder management and executive influencing skills. Experience managing third-party suppliers and delivery partners. Experience working across geographically dispersed teams and matrix structures. Desirable Experience Health insurance or broader insurance and financial services experience. Experience of greenfield implementations, new business launches or operating model transformation. Key Attributes Strategic thinker with strong execution capability. Highly accountable and outcome focused. Confident decision-maker who thrives in complex environments. Strong leadership, communication and influencing skills. Resilient, collaborative and able to build high-performing teams. Passionate about transformation, continuous improvement and delivering customer value.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for delivery-focused Project Managers who can independently manage complex technology projects within a banking environment.</p><br><p><strong>Required Experience</strong></p><br><p>• Minimum 3–5 years of Project Management / Technology Delivery experience.</p><br><p>• Strong experience managing medium to large technology projects.</p><br><p>• Banking / Financial Services experience is highly preferred.</p><br><p>• Experience managing multiple parallel workstreams, teams, and dependencies.</p><br><p>• Previous exposure to integration-heavy or transformation projects is preferred.</p><br><p><strong>Project &amp; Delivery Management</strong></p><br><p>Candidates should have strong hands-on experience in:</p><br><p>• End-to-end project planning and execution.</p><br><p>• High-level and detailed project plans.</p><br><p>• Milestone and dependency management.</p><br><p>• RAID management.</p><br><p>• Resource and capacity planning.</p><br><p>• Baseline vs. forecast tracking.</p><br><p>• Release and Go-Live planning.</p><br><p>• Recovery plans for delayed projects.</p><br><p>• Executive status reporting and management dashboards.</p><br><p>• Escalation and action tracking.</p><br><p><strong>Agile / Scrum</strong></p><br><p>Strong practical knowledge of:</p><br><p>• Sprint Planning.</p><br><p>• Daily Stand-ups.</p><br><p>• Sprint Reviews and Retrospectives.</p><br><p>• Backlog management.</p><br><p>• Story / Task / Bug lifecycle.</p><br><p>• Sprint capacity and delivery forecasting.</p><br><p>• Agile delivery governance.</p><br><p>We are not looking for Scrum Masters who only facilitate ceremonies. The candidate should be able to own overall project delivery.</p><br><p><strong>Technical Understanding</strong></p><br><p>The candidate does not need to be a developer, but should be comfortable managing discussions related to:</p><br><p>• APIs and system integrations.</p><br><p>• Backend and Frontend development.</p><br><p>• Middleware / ESB.</p><br><p>• Legacy systems and modernization.</p><br><p>• Integration dependencies.</p><br><p>• Environments and deployments.</p><br><p>• Technical blockers and defects.</p><br><p>Testing &amp; Release Management</p><br><p>Good understanding of the delivery lifecycle, including:</p><br><p>• Development → Integration Testing → SIT → UAT → Go-Live → Hypercare</p><br><p><strong>Candidates should be familiar with:</strong></p><br><p>• Defect management and prioritization.</p><br><p>• SIT/UAT readiness.</p><br><p>• Test-data and environment dependencies.</p><br><p>• Code freeze and release readiness.</p><br><p>• Go-Live criteria and production support.</p><br><p><strong>Stakeholder Management</strong></p><br><p>The candidate should be capable of independently coordinating with:</p><br><p>• Development Teams.</p><br><p>• Technical Leads / Architects.</p><br><p>• QA and Testing Teams.</p><br><p>• Product Owners / Business Teams.</p><br><p>• Infrastructure and Security Teams.</p><br><p>• External delivery partners.</p><br><p>• Senior Management.</p><br><p>Strong communication, follow-up, negotiation, and escalation skills are essential.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We’re looking for an Inventory Controller to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br> <br> <strong>What’s On Your Plate?</strong><br> &nbsp;</p><br><ul><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Providing stock reports on Category Level for All Stores.</li><li>Guiding the stores on receiving deliveries, returning PO and some operational issues involving stocks.</li><li>Doing stock take/cycle count for the running stores.</li><li>Invoice Matching together with finance if there are discrepancies.</li><li>Weekly reporting to GM with all total inventory adjustments, including the percentage of shrinkage against sales.</li><li>Spot checking and visiting stores for some investigation with inventory discrepancies.</li><li>Reporting system issues related to store operation activity affecting the stocks.</li><li>Monthly reconciliation with finance.</li><li>Monthly reporting of inventories showing turnovers.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong><br> &nbsp;</p><br><ul><li>You have 1-2&nbsp;years of experience in Inventory management.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul><br><br> </div>

We enable financial institutions to become AI-first digital leaders.<br><br>As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.<br><br>We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.<br><br><strong>About The Job<br><br></strong>We are seeking a highly skilled <strong>Software Development Manager</strong> to lead the Product Engineering Team responsible for VeriTouch, our solution built on Microsoft Dynamics 365 CE and Microsoft Power Platform. This role combines technical leadership, people management, and hands-on oversight of engineering processes to deliver a scalable, secure, maintainable, and high-quality product.<br><br>The Software Development Manager owns the engineering delivery, technical quality, release readiness, and production stability of the VeriTouch product. The role works closely with Product Management, Architecture, Quality Engineering, DevOps, and Implementation teams, while customer project delivery remains under the relevant implementation governance structure.<br><br>The role is responsible for ensuring that engineering practices, technical decisions, development processes, and delivery standards support the product's long-term scalability, maintainability, security, and operational stability.<br><br>The Software Development Manager works closely with Product Management, Project Management, Solution Architects, Technical Leads, Business Analysts, Quality Engineers, DevOps, and clients to ensure successful technical delivery throughout the software development lifecycle.<br><br>What You Will Be Doing<br><br><strong>Product Engineering &amp; Engineering Leadership<br><br></strong><ul><li>Own the engineering delivery lifecycle for VeriTouch, from requirements analysis, estimation, and solution design through development, testing, deployment, release, go-live, warranty, and transition to support.</li><li>Lead a high-performing product development team consisting of developers, business analysts, quality engineers, technical leads, and other technical specialists, ensuring effective planning, execution, and delivery.</li><li>Establish and manage engineering plans, milestones, dependencies, assumptions, risks, acceptance criteria, and resource requirements.</li><li>Ensure development tasks, estimates, engineering plans, and resource allocations are realistic, aligned, and consistent with product priorities.</li><li>Monitor engineering progress through work-management tools and engineering metrics, including backlog health, planned versus completed effort, defect trends, technical debt, cycle time, and deployment readiness.</li><li>Identify delivery deviations early and lead recovery actions through reprioritization, resource allocation, scope adjustment, process improvement, automation, or timeline reassessment.</li><li>Continuously improve software engineering practices, development standards, quality processes, and governance mechanisms.</li><li>Maintain clear engineering ownership while collaborating with Product Management and Implementation teams to align product priorities with customer and business objectives.<br><br></li></ul><strong>Solution Design &amp; Technical Governance<br><br></strong><ul><li>Provide technical leadership across the design and implementation of VeriTouch, Dynamics 365 CE, and Microsoft Power Platform solutions.</li><li>Partner with Solution Architects, Product Management, and business stakeholders to define high-level designs, technical roadmaps, product-level solution designs, and implementation approaches.</li><li>Govern the transition from requirements and Statement of Work through functional requirements, gap analysis, solution design, technical design, development, testing, and deployment where applicable.</li><li>Review technical design documents, integration specifications, data models, security designs, deployment architecture, and non-functional requirements.</li><li>Ensure functional and technical requirements are complete, testable, traceable, and aligned with approved scope and architecture.</li><li>Promote a configuration-first and low-code/no-code approach, using Dynamics 365 out-of-the-box capabilities, Power Platform, and VeriTouch functionality wherever appropriate, and introducing custom development only when technically and functionally justified.</li><li>Oversee technical decisions related to technologies including Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, Agents, and other relevant Microsoft technologies.</li><li>Identify design, scope, product capability, and technical gaps and ensure they are addressed through configuration, extension, customization, or formal change control.</li><li>Maintain and promote technical standards, reusable patterns, reference architectures, implementation guidance, accelerators, and engineering documentation.<br><br></li></ul><strong>Release, Production &amp; Operational Management<br><br></strong><ul><li>Own engineering release readiness and ensure releases meet defined quality, security, performance, and operational standards.</li><li>Own the production stability of the VeriTouch product and ensure critical production issues are addressed in a timely and structured manner.</li><li>Oversee technical debt management and ensure technical debt is identified, prioritized, tracked, and addressed as part of ongoing engineering planning.</li><li>Lead or coordinate critical incident resolution, root-cause analysis, and preventive improvement planning.</li><li>Ensure production support findings, recurring defects, and incidents are translated into preventive engineering actions and product improvements.</li><li>Establish and maintain appropriate release criteria, go/no-go decision processes, rollback procedures, and post-release validation practices.</li><li>Partner with Product Management, QA, DevOps, Architecture, and Implementation teams to ensure production releases are predictable, stable, and sustainable.<br><br></li></ul><strong>Client, Stakeholder &amp; Delivery Governance<br><br></strong><ul><li>Funciton as a senior technical contact for clients where engineering leadership or technical governance is required throughout the project lifecycle.</li><li>Lead or support discovery workshops, design reviews, technical governance meetings, project boards, steering committees, escalation discussions, and go-live readiness reviews.</li><li>Communicate technical risks, trade-offs, dependencies, delivery impact, and mitigation options clearly to both technical and non-technical stakeholders.</li><li>Challenge unsupported, high-risk, or unnecessarily customized requirements and recommend sustainable alternatives.</li><li>Ensure key actions, decisions, assumptions, dependencies, and owners are documented and followed through to closure.</li><li>Manage technical escalations constructively while maintaining trusted and professional client relationships.</li><li>Work closely with Project Management on scope, schedule, cost, dependencies, and client governance while maintaining clear ownership of engineering delivery and technical execution.</li><li>Ensure customer project delivery activities remain aligned with the relevant implementation governance structure.<br><br></li></ul><strong>Presales, Estimation &amp; Project Initiation<br><br></strong><ul><li>Participate in presales, discovery, solutioning, and project-initiation activities.</li><li>Review and contribute to RFP/RFI responses, Statements of Work, technical proposals, solution architecture documents, estimates, assumptions, dependencies, and project plans.</li><li>Validate whether requirements can be delivered through Dynamics 365 out-of-the-box capabilities, configuration, Power Platform, VeriTouch product functionality, or custom development.</li><li>Ensure technical estimates are supported by clear and measurable assumptions, including integrations, APIs, entities, fields, workflows, validations, reports, data volumes, and non-functional requirements.</li><li>Identify scope gaps, exclusions, delivery risks, dependencies, and potential change requests before commercial or delivery commitments are approved.</li><li>Support technical presentations, solution demonstrations, and clarification sessions with prospects and clients.<br><br></li></ul><strong>Engineering Quality, ALM &amp; DevOps<br><br></strong><ul><li>Define and enforce engineering quality gates across analysis, design, development, testing, deployment, and go-live.</li><li>Ensure appropriate unit, integration, regression, performance, security, and non-functional testing is planned and executed.</li><li>Oversee code review practices, code-quality standards, static analysis, defect management, and root-cause analysis.</li><li>Establish and govern ALM, CI/CD, source control, branching, environment management, solution packaging, automated deployment, rollback, and release-control practices across Dynamics 365 and Power Platform development.</li><li>Govern source control, branching, solution management, CI/CD, environment management, deployment, and rollback practices.</li><li>Ensure managed and unmanaged solutions, development environments, and production changes follow approved ALM and deployment practices.</li><li>Review deployment plans, release notes, runbooks, environment-readiness checklists, rollback plans, and post-deployment validation activities.</li><li>Oversee SIT and UAT readiness, defect triage, stabilization, and production transition.</li><li>Ensure production support findings and recurring incidents are translated into preventive engineering actions and improvements.</li><li>Confirm operational readiness, including monitoring, logging, support documentation, knowledge transfer, and warranty arrangements, before go-live.<br><br></li></ul><strong>Security, Privacy &amp; Technical Compliance<br><br></strong><ul><li>Ensure solutions comply with applicable security, privacy, regulatory, audit, and data-retention requirements, particularly within banking and insurance environments.</li><li>Ensure security and privacy considerations are incorporated into architecture, technical designs, testing, deployment, and support processes.</li><li>Govern appropriate security-role design, least-privilege access, segregation of duties, field-level security, and audit requirements.</li><li>Validate integration security, authentication, authorization, secrets management, logging, and sensitive-data handling.</li><li>Ensure security findings and incidents are appropriately tracked, remediated, and incorporated into preventive engineering controls.</li><li>Coordinate with security, architecture, infrastructure, compliance, and client teams when significant technical or regulatory risks arise.<br><br></li></ul><strong>AI, Innovation &amp; Continuous Improvement<br><br></strong><ul><li>Drive responsible adoption of Microsoft Copilot, GitHub Copilot, Copilot Studio, AI Builder, and other approved AI-assisted engineering tools.</li><li>Identify opportunities to apply AI across requirements analysis, development, code review, test creation, documentation, defect analysis, and delivery reporting.</li><li>Establish appropriate human-review, security, privacy, intellectual-property, and quality controls for AI-assisted development.</li><li>Evaluate emerging Microsoft, cloud, AI, and Power Platform capabilities and assess their applicability and value for VeriTouch and client solutions.</li><li>Guide teams in designing AI agents and intelligent automation where they provide sustainable business value.</li><li>Contribute to COE initiatives, reusable assets, engineering standards, accelerators, lessons learned, and continuous improvement activities.</li><li>Function as a feedback channel between Implementation and Product teams by communicating recurring implementation challenges, product gaps, and enhancement opportunities.<br><br></li></ul><strong>People, Capability &amp; Resource Management<br><br></strong><ul><li>Lead, mentor, coach, and develop engineering teams, fostering a collaborative, accountable, and high-performing product development team.</li><li>Own workforce planning, skill assessment, succession planning, hiring, onboarding, and retention for the engineering team.</li><li>Conduct regular one-to-ones, performance evaluations, development planning, workload reviews, feedback, and capability assessments for direct reports.</li><li>Maintain competency and development plans for technical leads, principal developers, senior developers, and emerging technical leaders.</li><li>Allocate work based on skill, complexity, development needs, availability, and delivery risk.</li><li>Develop technical leads and senior engineers in both technical decision-making and leadership capabilities.</li><li>Establish mentoring structures, communities of practice, technical training, and knowledge-sharing sessions.</li><li>Identify capacity constraints, single-person dependencies, and critical skill gaps and proactively develop mitigation plans.</li><li>Promote sustainable delivery practices and effective workload management.</li><li>Support recruitment through technical interviews, practical assessments, candidate calibration, and hiring recommendations.<br><br></li></ul><strong>Engineering Performance &amp; KPIs<br><br></strong><ul><li>Define, monitor, and continuously improve engineering KPIs and operational metrics.</li><li>Track release predictability, defect leakage, production incidents, cycle time, code-review compliance, automated test coverage, deployment success, technical debt, and engineering quality.</li><li>Use engineering metrics to identify trends, bottlenecks, quality risks, and improvement opportunities.</li><li>Establish improvement actions based on engineering performance data and monitor their effectiveness.</li><li>Provide regular visibility to relevant stakeholders on engineering health, delivery performance, production stability, and improvement initiatives.<br><br></li></ul><strong>Role Scope &amp; Collaboration<br><br></strong><ul><li>The Software Development Manager owns the engineering delivery, technical quality, release readiness, production stability, technical-team execution, development governance, capability development, and technical delivery risk for the VeriTouch product.</li><li>The role collaborates closely with Product Management on product priorities, roadmap alignment, technical debt, quality, and engineering capacity.</li><li>The role collaborates closely with Project Management on customer project scope, schedule, cost, dependencies, and client governance, while the Project Manager retains overall commercial and contractual accountability for customer projects.</li><li>Customer project delivery remains under the relevant implementation governance structure, while the Software Development Manager remains accountable for engineering execution and technical delivery.</li><li>The Software Development Manager may delegate detailed design and implementation activities to Technical Leads, Principal Developers, and other engineering team members while remaining accountable for appropriate engineering oversight and successful completion of technical delivery.</li><li>From the role is expected to balance technical quality, delivery timelines, scalability, maintainability, security, production stability, and business objectives.<br><br></li></ul>What We Are Looking For<br><br><ul><li>15+ years of overall software engineering experience, including substantial hands-on experience with .NET and C#, strong recent experience with Microsoft Dynamics 365 CE and Power Platform, and at least five years of people-management experience.</li><li>Strong hands-on knowledge of .NET, C#, Microsoft Dynamics 365 CE/CRM, Model-Driven Power Apps, Power Automate, and Power Platform technologies.</li><li>Proven experience leading and developing multidisciplinary engineering teams, including developers, business analysts, quality engineers, architects, and integration specialists.</li><li>Proven experience delivering complex enterprise, banking, or insurance implementations through production go-live.</li><li>Strong understanding of both Dynamics 365 Online and on-premises architectures.</li><li>Strong experience with ALM, Azure DevOps, CI/CD, managed solutions, environment management, deployment governance, release management, and production support.</li><li>Experience with solution architecture, integrations, data migration, security models, performance engineering, and non-functional requirements.</li><li>Proven experience in presales, technical estimation, proposal and SoW review, solution workshops, and client-facing technical engagements.</li><li>Strong experience managing delivery risks, technical escalations, recovery plans, dependencies, and stakeholder expectations.</li><li>Experience delivering solutions for banking or insurance clients.</li><li>Experience with Dynamics 365, Power Platform, Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, and/or AI Agents.</li><li>Practical experience with AI-assisted development and Copilot technologies, with an understanding of responsible AI adoption.</li><li>Strong analytical and decision-making skills, with the ability to balance technical quality, delivery timelines, scalability, maintainability, and business objectives.</li><li>Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear and actionable information for technical and non-technical stakeholders.</li><li>Demonstrated ability to foster collaboration, accountability, continuous improvement, and professional growth within engineering teams.</li><li>Strong understanding of engineering KPIs and the ability to use data and metrics to improve delivery predictability, quality, production stability, and engineering effectiveness.<br><br></li></ul><strong>About VeriPark<br><br></strong>VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.<br><br>With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.<br><br>As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.<br><br>Be a part of our global family, where opportunities are as vast as our global footprint.<br><br><strong>https://www.veripark.com</strong>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br><span>We enable financial institutions to become AI-first digital leaders.</span></p><br><br><br><p><span>As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.</span></p><br><br><br><p><span>We welcome candidates who share our values, have the skills and are </span><b><span>passionate to enjoy our journey to build the digital future of finance, together. <br>About The Job:</span></b><br></p><br><br><p>We are seeking a highly skilled <b>Software Development Manager</b> to lead the Product Engineering Team responsible for VeriTouch, our solution built on Microsoft Dynamics 365 CE and Microsoft Power Platform. This role combines technical leadership, people management, and hands-on oversight of engineering processes to deliver a scalable, secure, maintainable, and high-quality product.</p><br><br><br><p>The Software Development Manager owns the engineering delivery, technical quality, release readiness, and production stability of the VeriTouch product. The role works closely with Product Management, Architecture, Quality Engineering, DevOps, and Implementation teams, while customer project delivery remains under the relevant implementation governance structure.</p><br><br><br><p>The role is responsible for ensuring that engineering practices, technical decisions, development processes, and delivery standards support the product's long-term scalability, maintainability, security, and operational stability.</p><br><br><br><p>The Software Development Manager works closely with Product Management, Project Management, Solution Architects, Technical Leads, Business Analysts, Quality Engineers, DevOps, and clients to ensure successful technical delivery throughout the software development lifecycle.</p><br><br><br><p>What You Will Be Doing</p><br><br><p><b>Product Engineering &amp; Engineering Leadership</b></p><br><br><ul><li>Own the engineering delivery lifecycle for VeriTouch, from requirements analysis, estimation, and solution design through development, testing, deployment, release, go-live, warranty, and transition to support.</li><li>Lead a high-performing product development team consisting of developers, business analysts, quality engineers, technical leads, and other technical specialists, ensuring effective planning, execution, and delivery.</li><li>Establish and manage engineering plans, milestones, dependencies, assumptions, risks, acceptance criteria, and resource requirements.</li><li>Ensure development tasks, estimates, engineering plans, and resource allocations are realistic, aligned, and consistent with product priorities.</li><li>Monitor engineering progress through work-management tools and engineering metrics, including backlog health, planned versus completed effort, defect trends, technical debt, cycle time, and deployment readiness.</li><li>Identify delivery deviations early and lead recovery actions through reprioritization, resource allocation, scope adjustment, process improvement, automation, or timeline reassessment.</li><li>Continuously improve software engineering practices, development standards, quality processes, and governance mechanisms.</li><li>Maintain clear engineering ownership while collaborating with Product Management and Implementation teams to align product priorities with customer and business objectives.</li></ul><br><p><b>Solution Design &amp; Technical Governance</b></p><br><br><ul><li>Provide technical leadership across the design and implementation of VeriTouch, Dynamics 365 CE, and Microsoft Power Platform solutions.</li><li>Partner with Solution Architects, Product Management, and business stakeholders to define high-level designs, technical roadmaps, product-level solution designs, and implementation approaches.</li><li>Govern the transition from requirements and Statement of Work through functional requirements, gap analysis, solution design, technical design, development, testing, and deployment where applicable.</li><li>Review technical design documents, integration specifications, data models, security designs, deployment architecture, and non-functional requirements.</li><li>Ensure functional and technical requirements are complete, testable, traceable, and aligned with approved scope and architecture.</li><li>Promote a configuration-first and low-code/no-code approach, using Dynamics 365 out-of-the-box capabilities, Power Platform, and VeriTouch functionality wherever appropriate, and introducing custom development only when technically and functionally justified.</li><li>Oversee technical decisions related to technologies including Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, Agents, and other relevant Microsoft technologies.</li><li>Identify design, scope, product capability, and technical gaps and ensure they are addressed through configuration, extension, customization, or formal change control.</li><li>Maintain and promote technical standards, reusable patterns, reference architectures, implementation guidance, accelerators, and engineering documentation.</li></ul><br><p><b>Release, Production &amp; Operational Management</b></p><br><br><ul><li>Own engineering release readiness and ensure releases meet defined quality, security, performance, and operational standards.</li><li>Own the production stability of the VeriTouch product and ensure critical production issues are addressed in a timely and structured manner.</li><li>Oversee technical debt management and ensure technical debt is identified, prioritized, tracked, and addressed as part of ongoing engineering planning.</li><li>Lead or coordinate critical incident resolution, root-cause analysis, and preventive improvement planning.</li><li>Ensure production support findings, recurring defects, and incidents are translated into preventive engineering actions and product improvements.</li><li>Establish and maintain appropriate release criteria, go/no-go decision processes, rollback procedures, and post-release validation practices.</li><li>Partner with Product Management, QA, DevOps, Architecture, and Implementation teams to ensure production releases are predictable, stable, and sustainable.</li></ul><br><p><b>Client, Stakeholder &amp; Delivery Governance</b></p><br><br><ul><li>Funciton as a senior technical contact for clients where engineering leadership or technical governance is required throughout the project lifecycle.</li><li>Lead or support discovery workshops, design reviews, technical governance meetings, project boards, steering committees, escalation discussions, and go-live readiness reviews.</li><li>Communicate technical risks, trade-offs, dependencies, delivery impact, and mitigation options clearly to both technical and non-technical stakeholders.</li><li>Challenge unsupported, high-risk, or unnecessarily customized requirements and recommend sustainable alternatives.</li><li>Ensure key actions, decisions, assumptions, dependencies, and owners are documented and followed through to closure.</li><li>Manage technical escalations constructively while maintaining trusted and professional client relationships.</li><li>Work closely with Project Management on scope, schedule, cost, dependencies, and client governance while maintaining clear ownership of engineering delivery and technical execution.</li><li>Ensure customer project delivery activities remain aligned with the relevant implementation governance structure.</li></ul><br><p><b>Presales, Estimation &amp; Project Initiation</b></p><br><br><ul><li>Participate in presales, discovery, solutioning, and project-initiation activities.</li><li>Review and contribute to RFP/RFI responses, Statements of Work, technical proposals, solution architecture documents, estimates, assumptions, dependencies, and project plans.</li><li>Validate whether requirements can be delivered through Dynamics 365 out-of-the-box capabilities, configuration, Power Platform, VeriTouch product functionality, or custom development.</li><li>Ensure technical estimates are supported by clear and measurable assumptions, including integrations, APIs, entities, fields, workflows, validations, reports, data volumes, and non-functional requirements.</li><li>Identify scope gaps, exclusions, delivery risks, dependencies, and potential change requests before commercial or delivery commitments are approved.</li><li>Support technical presentations, solution demonstrations, and clarification sessions with prospects and clients.</li></ul><br><p><b>Engineering Quality, ALM &amp; DevOps</b></p><br><br><ul><li>Define and enforce engineering quality gates across analysis, design, development, testing, deployment, and go-live.</li><li>Ensure appropriate unit, integration, regression, performance, security, and non-functional testing is planned and executed.</li><li>Oversee code review practices, code-quality standards, static analysis, defect management, and root-cause analysis.</li><li>Establish and govern ALM, CI/CD, source control, branching, environment management, solution packaging, automated deployment, rollback, and release-control practices across Dynamics 365 and Power Platform development.</li><li>Govern source control, branching, solution management, CI/CD, environment management, deployment, and rollback practices.</li><li>Ensure managed and unmanaged solutions, development environments, and production changes follow approved ALM and deployment practices.</li><li>Review deployment plans, release notes, runbooks, environment-readiness checklists, rollback plans, and post-deployment validation activities.</li><li>Oversee SIT and UAT readiness, defect triage, stabilization, and production transition.</li><li>Ensure production support findings and recurring incidents are translated into preventive engineering actions and improvements.</li><li>Confirm operational readiness, including monitoring, logging, support documentation, knowledge transfer, and warranty arrangements, before go-live.</li></ul><br><p><b>Security, Privacy &amp; Technical Compliance</b></p><br><br><ul><li>Ensure solutions comply with applicable security, privacy, regulatory, audit, and data-retention requirements, particularly within banking and insurance environments.</li><li>Ensure security and privacy considerations are incorporated into architecture, technical designs, testing, deployment, and support processes.</li><li>Govern appropriate security-role design, least-privilege access, segregation of duties, field-level security, and audit requirements.</li><li>Validate integration security, authentication, authorization, secrets management, logging, and sensitive-data handling.</li><li>Ensure security findings and incidents are appropriately tracked, remediated, and incorporated into preventive engineering controls.</li><li>Coordinate with security, architecture, infrastructure, compliance, and client teams when significant technical or regulatory risks arise.</li></ul><br><p><b>AI, Innovation &amp; Continuous Improvement</b></p><br><br><ul><li>Drive responsible adoption of Microsoft Copilot, GitHub Copilot, Copilot Studio, AI Builder, and other approved AI-assisted engineering tools.</li><li>Identify opportunities to apply AI across requirements analysis, development, code review, test creation, documentation, defect analysis, and delivery reporting.</li><li>Establish appropriate human-review, security, privacy, intellectual-property, and quality controls for AI-assisted development.</li><li>Evaluate emerging Microsoft, cloud, AI, and Power Platform capabilities and assess their applicability and value for VeriTouch and client solutions.</li><li>Guide teams in designing AI agents and intelligent automation where they provide sustainable business value.</li><li>Contribute to COE initiatives, reusable assets, engineering standards, accelerators, lessons learned, and continuous improvement activities.</li><li>Function as a feedback channel between Implementation and Product teams by communicating recurring implementation challenges, product gaps, and enhancement opportunities.</li></ul><br><p><b>People, Capability &amp; Resource Management</b></p><br><br><ul><li>Lead, mentor, coach, and develop engineering teams, fostering a collaborative, accountable, and high-performing product development team.</li><li>Own workforce planning, skill assessment, succession planning, hiring, onboarding, and retention for the engineering team.</li><li>Conduct regular one-to-ones, performance evaluations, development planning, workload reviews, feedback, and capability assessments for direct reports.</li><li>Maintain competency and development plans for technical leads, principal developers, senior developers, and emerging technical leaders.</li><li>Allocate work based on skill, complexity, development needs, availability, and delivery risk.</li><li>Develop technical leads and senior engineers in both technical decision-making and leadership capabilities.</li><li>Establish mentoring structures, communities of practice, technical training, and knowledge-sharing sessions.</li><li>Identify capacity constraints, single-person dependencies, and critical skill gaps and proactively develop mitigation plans.</li><li>Promote sustainable delivery practices and effective workload management.</li><li>Support recruitment through technical interviews, practical assessments, candidate calibration, and hiring recommendations.</li></ul><br><p><b>Engineering Performance &amp; KPIs</b></p><br><br><ul><li>Define, monitor, and continuously improve engineering KPIs and operational metrics.</li><li>Track release predictability, defect leakage, production incidents, cycle time, code-review compliance, automated test coverage, deployment success, technical debt, and engineering quality.</li><li>Use engineering metrics to identify trends, bottlenecks, quality risks, and improvement opportunities.</li><li>Establish improvement actions based on engineering performance data and monitor their effectiveness.</li><li>Provide regular visibility to relevant stakeholders on engineering health, delivery performance, production stability, and improvement initiatives.</li></ul><br><p><b>Role Scope &amp; Collaboration</b></p><br><br><ul><li>The Software Development Manager owns the engineering delivery, technical quality, release readiness, production stability, technical-team execution, development governance, capability development, and technical delivery risk for the VeriTouch product.</li><li>The role collaborates closely with Product Management on product priorities, roadmap alignment, technical debt, quality, and engineering capacity.</li><li>The role collaborates closely with Project Management on customer project scope, schedule, cost, dependencies, and client governance, while the Project Manager retains overall commercial and contractual accountability for customer projects.</li><li>Customer project delivery remains under the relevant implementation governance structure, while the Software Development Manager remains accountable for engineering execution and technical delivery.</li><li>The Software Development Manager may delegate detailed design and implementation activities to Technical Leads, Principal Developers, and other engineering team members while remaining accountable for appropriate engineering oversight and successful completion of technical delivery.</li><li>From the role is expected to balance technical quality, delivery timelines, scalability, maintainability, security, production stability, and business objectives.</li></ul><br><p>What We Are Looking For</p><br><br><ul><li>15+ years of overall software engineering experience, including substantial hands-on experience with .NET and C#, strong recent experience with Microsoft Dynamics 365 CE and Power Platform, and at least five years of people-management experience.</li><li>Strong hands-on knowledge of .NET, C#, Microsoft Dynamics 365 CE/CRM, Model-Driven Power Apps, Power Automate, and Power Platform technologies.</li><li>Proven experience leading and developing multidisciplinary engineering teams, including developers, business analysts, quality engineers, architects, and integration specialists.</li><li>Proven experience delivering complex enterprise, banking, or insurance implementations through production go-live.</li><li>Strong understanding of both Dynamics 365 Online and on-premises architectures.</li><li>Strong experience with ALM, Azure DevOps, CI/CD, managed solutions, environment management, deployment governance, release management, and production support.</li><li>Experience with solution architecture, integrations, data migration, security models, performance engineering, and non-functional requirements.</li><li>Proven experience in presales, technical estimation, proposal and SoW review, solution workshops, and client-facing technical engagements.</li><li>Strong experience managing delivery risks, technical escalations, recovery plans, dependencies, and stakeholder expectations.</li><li>Experience delivering solutions for banking or insurance clients.</li><li>Experience with Dynamics 365, Power Platform, Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, and/or AI Agents.</li><li>Practical experience with AI-assisted development and Copilot technologies, with an understanding of responsible AI adoption.</li><li>Strong analytical and decision-making skills, with the ability to balance technical quality, delivery timelines, scalability, maintainability, and business objectives.</li><li>Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear and actionable information for technical and non-technical stakeholders.</li><li>Demonstrated ability to foster collaboration, accountability, continuous improvement, and professional growth within engineering teams.</li><li>Strong understanding of engineering KPIs and the ability to use data and metrics to improve delivery predictability, quality, production stability, and engineering effectiveness.</li></ul><p><b><span>About VeriPark:</span></b></p><br><br><br><p><span>VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.</span></p><br><br><br><p><span>With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.</span></p><br><br><br><p><span>As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.</span></p><br><br><br><p><span>Be a part of our global family, where opportunities are as vast as our global footprint.</span></p><br><br><br><p><b><span>https://www.veripark.com</span></b></p><br><br><br> </div>

Job Summary We are looking for a Business Analyst to join our team and support the delivery of digital transformation and technology initiatives. The role will act as a bridge between business stakeholders, technical teams, and delivery teams, ensuring that business needs are clearly understood, documented, prioritized, and translated into actionable functional requirements. The Business Analyst will be responsible for gathering and analyzing business requirements, defining user stories and acceptance criteria, supporting backlog management, clarifying functional requirements, and coordinating with stakeholders throughout the delivery lifecycle. The ideal candidate should have strong analytical and communication skills, a customer-focused mindset, and practical experience working with digital platforms and modern Microsoft technologies, including Power Apps, Power Automate, Copilot Studio, Power BI, and Dynamics 365. Exposure to Sitecore, APIs, mobile/web applications, and AI chatbot solutions is highly desirable.<br><br>Key Responsibilities1. Business & Requirements Analysis Engage with business stakeholders to understand business needs, challenges, objectives, and expected outcomes. Conduct requirements-gathering sessions, workshops, interviews, and discussions with business and technical stakeholders. Analyze business processes and identify gaps, improvement opportunities, dependencies, and potential risks. Translate business needs into clear and structured functional requirements. Capture and document business requirements, functional requirements, user stories, acceptance criteria, and process flows. Ensure requirements are complete, consistent, feasible, and aligned with the agreed business objectives. Identify and clarify ambiguities, assumptions, dependencies, and potential conflicts in requirements. Support stakeholders in defining clear and measurable expected business outcomes.2. User Stories & Acceptance Criteria Create detailed and actionable user stories based on business requirements. Define clear acceptance criteria to ensure requirements are understood by both business and technical teams. Break down high-level requirements into manageable features, epics, and user stories where required. Work closely with Product Owners, developers, solution architects, QA teams, and other delivery stakeholders to validate requirements. Ensure user stories are ready for development and provide sufficient functional detail for delivery teams. Support refinement sessions and respond to functional questions throughout development.3. Stakeholder Management Act as the key communication link between business stakeholders and technical/delivery teams. Work with stakeholders to validate scope, priorities, requirements, and expected outcomes. Facilitate discussions between different stakeholders when requirements or priorities conflict. Manage expectations by clearly communicating requirements, dependencies, risks, and potential impacts. Demonstrate strong stakeholder empathy by understanding different business perspectives and translating them into practical solutions. Build effective working relationships with business users, project managers, product owners, developers, QA teams, and other project stakeholders.4. Backlog & Delivery Support Support Product Owners and delivery teams in maintaining and prioritizing the product/project backlog. Participate in backlog grooming and refinement sessions. Help ensure that backlog items are clearly defined, prioritized, and aligned with business objectives. Support sprint planning, reviews, demonstrations, and other Agile ceremonies where applicable. Track functional clarifications and ensure open questions are resolved in a timely manner. Identify dependencies between requirements, teams, systems, and releases. Support delivery teams throughout the implementation lifecycle by providing functional clarification when required.5. UAT & Quality Support Coordinate with business users and testing teams during User Acceptance Testing (UAT). Support the preparation and review of UAT scenarios and test cases. Ensure UAT scenarios are aligned with approved business requirements and acceptance criteria. Support business users in understanding expected system behavior. Analyze UAT findings and coordinate with technical teams to clarify and resolve functional issues. Validate delivered functionality against agreed requirements and acceptance criteria. Support defect triage and help determine whether reported issues are functional gaps, defects, or change requests.6. Digital & Technology Solutions Work on requirements related to digital platforms, customer-facing applications, and enterprise technology solutions. Support initiatives involving Microsoft Power Platform, including Power Apps and Power Automate. Support business requirements for Microsoft Copilot Studio and AI-powered chatbot capabilities. Work with teams delivering solutions using Dynamics 365 Sales and Dynamics 365 Customer Service. Understand and document requirements related to Dynamics 365 Customer Insights and customer experience solutions. Work with teams supporting mobile and web applications and ensure functional requirements address usability and customer experience. Collaborate with technical teams on requirements involving APIs and system integrations. Work with reporting and analytics teams on business requirements related to Power BI. Have an understanding of Sitecore and digital experience/content management platforms. Translate business requirements into functional specifications while maintaining a clear understanding of the technical context.7. Documentation & Process Management Maintain accurate and up-to-date business and functional documentation. Document business processes, functional flows, requirements, decisions, assumptions, and dependencies. Maintain requirement traceability from business needs through development, testing, and final delivery. Ensure documentation is stored and maintained using agreed tools and standards. Use Jira and Confluence effectively for requirements, backlog, documentation, and delivery tracking. Ensure key decisions and functional clarifications are properly documented and communicated to relevant stakeholders.<br>Requirements Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, Engineering, Business Administration, or a related discipline.3+ years of experience in Business Analysis, Functional Analysis, Product Analysis, or a similar role. Proven experience gathering, analyzing, and documenting business and functional requirements. Strong experience writing user stories and acceptance criteria. Experience working closely with business stakeholders and technical/delivery teams. Experience supporting UAT and functional validation. Experience working in Agile/Scrum environments. Practical experience with Jira and Confluence. Good understanding of digital applications, web/mobile solutions, and customer-facing platforms. Working knowledge of Microsoft Power Platform, particularly Power Apps and Power Automate. Familiarity with Microsoft Copilot Studio and AI chatbot capabilities. Good understanding of Dynamics 365 Sales and/or Customer Service. Working knowledge of Power BI, APIs, integrations, and data flows. Knowledge or exposure to Sitecore and digital experience platforms is preferred. Strong ability to understand complex business requirements and translate them into clear functional requirements. Excellent written and verbal communication skills. Strong stakeholder management and collaboration skills. Ability to work effectively in a fast-paced, multi-stakeholder environment.<br>Skills & Qualifications Business Analysis Skills Requirements elicitation and analysis Business process analysis Functional requirements documentation User story creation Acceptance criteria definition Gap analysis Backlog management and refinement UAT coordination Functional clarification Requirement traceability Process mapping and documentation Soft Skills Excellent communication and presentation skills Strong analytical and problem-solving abilities Attention to detail Strong stakeholder management Customer and stakeholder empathy Prioritization and time management Ability to simplify complex requirements Strong collaboration and teamwork Proactive approach to identifying issues and dependencies Ability to manage multiple priorities Strong decision-making and critical-thinking skills<br>Preferred Qualifications The following would be considered an advantage:Experience working on large-scale digital transformation projects. Experience with government, public-sector, telecom, banking, or other complex enterprise environments. Experience working with Microsoft Dynamics 365 ecosystems. Experience with Power Platform and low-code/no-code solutions. Experience working on AI, chatbot, or Copilot-based solutions. Experience with customer experience and CRM platforms. Experience working with APIs and enterprise system integrations. Agile/Scrum certification or relevant Business Analysis certification such as IIBA/CBAP, PMI-PBA, or equivalent. Experience working with distributed or cross-functional delivery teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>The Area Supervisor manages daily delivery operations, rider teams, and vendor<br> performance across an assigned district. This role is responsible for keeping delivery speeds<br> high (SLA), keeping costs under control, and ensuring smooth day-to-day operations across<br> dark stores and partner hubs through on-ground presence, performance tracking, and vendor<br> coordination.<br> Key Responsibilities:</p><br><br><p>1. Daily Operations &amp; Vendor Management:</p><br><br><ul><li>Live Fleet Oversight: Track real-time zone operations to make sure riders hit target delivery times, maintain high customer ratings, and keep order cancellations to a minimum.</li><li>Driver Performance: Keep close tabs on rider metrics to spot bottlenecks early and keep order dispatch running efficiently.</li><li>Vendor &amp; 3PL Coordination: Work directly with 3PL providers and fleet vendors to evaluate their performance, address service gaps, and scale up rider supply during rush hours or demand spikes.</li><li>Process Improvement: Work alongside the central Operations team to tweak daily workflows and fix recurring operational issues on the ground.</li></ul><p>2. Performance Tracking &amp; Analytics:</p><br><br><ul><li>KPI Management: Monitor daily operational metrics, focusing on On-Time Delivery Rate, Orders Per Hour (OPH), and Delivery Cost Per Order.</li><li>Reporting: Build regular tracking reports using Microsoft Excel (utilizing Pivot Tables, data filters, and formulas) to present clear performance trends and updates to leadership.</li><li>Problem Solving: Run quick root-cause checks whenever KPIs drop below target and put immediate fixes in place.</li></ul><p>3. Field Audits, Quality &amp; Onboarding:</p><br><br><ul><li>On-Ground Audits: Conduct routine site visits alongside Team Leaders across partner locations to inspect rider attendance, uniform compliance, gear condition, and overall professional behavior.</li><li>Quality Control: Partner with the QA team to resolve functional app issues, handle rider misconduct, and enforce service standards across the fleet.</li><li>Rider Training: Help onboard and train new drivers on app navigation, route efficiency, customer interaction standards, and road safety protocols..</li></ul><br>What you need to be successful<br><ul><li>Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.</li><li>2–4 years of experience in Fleet Operations, E-commerce, Grocery, or Marketplace.</li><li>Strong analytical skills with the ability to translate data into business decisions.</li><li>Excellent stakeholder management and communication skills.</li><li>Advanced proficiency in Microsoft Excel; Power BI is a plus.</li><li>Excellent English.</li><li>Strong communication, organization, and time management skills.</li><li>Excellent ability to be detail oriented.</li><li>Ability to work effectively in a dynamic, fast-paced environment by collaborating with other departments.</li><li>Strong ability to multitask.</li></ul><br>Who we are<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt<br> Since joining the Delivery Hero family in 2020, the global leader in online food delivery and<br> q-commerce, instaShop has been setting the standard for excellence and convenience in the region.<br> With a dynamic and motivated team fueled by passion and innovation, every day at instaShop is an<br> opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an<br> environment where everyone’s achievements are celebrated and where success is the only way forward.<br> As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always<br> on the lookout for new talents to join us on our success journey.&nbsp;</p><br><br> <br><br> </div>