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<p>مطلوب للعمل فورًا – Sales Team Member&nbsp;<br>تعلن Delivery X عن فتح باب التعيين لوظيفة Sales Team Member.&nbsp;<br>طبيعة العمل: ميداني (Outdoor)&nbsp;<br>&nbsp;<br>&nbsp;</p><p><br>المهام الوظيفية:</p><p>✅ تحقيق أهداف التوسع الخاصة بالشركة.<br>✅ التعاقد مع مطاعم وشركاء جدد.<br>✅ زيارة العملاء وعرض خدمات الشركة.<br>✅ متابعة العملاء وبناء علاقات قوية معهم.</p><p><br>الشروط:</p><p>- اللباقة وحسن التواصل.<br>- الجدية والالتزام.<br>- القدرة على العمل الميداني.<br>- يفضل وجود خبرة في المبيعات أو التعاقدات (وليست شرطًا).<br>&nbsp;</p><p>المزايا&nbsp;<br>رواتب مجزيه<br>مرتب ثابت + عمولة علي كل تعاقد&nbsp;<br>وبدل انتقالات</p>

<strong>About Tribe X<br><br></strong>Tribe X Digital is a premier, global performance agency that sits at the intersection of luxury aesthetics and digital science. We don’t just manage campaigns; we architect end-to-end digital experiences for the world’s most prestigious hospitality brands, luxury real estate developers, and disruptive tech startups.<br><br>With a footprint spanning Amsterdam, Dubai, and Cairo, we operate as a high-octane extension of our clients' teams. Our work is defined by a "zero-ego" commitment to excellence, utilizing AI-powered advertising, bespoke content creation, and data-driven strategy to transform brand presence into measurable global impact. At Tribe X, we are building the future of luxury marketing, one pixel-perfect, ROI-positive campaign at a time.<br><br><strong>Role Overview<br><br></strong>The Assistant Delivery Manager is the day-to-day control centre of agency delivery, turning approved plans into clear actions and keeping briefs, tasks, timelines, resource bookings, submissions and follow-ups accurate and moving.<br><br>Working under the direction of the Delivery Manager, you actively connect teams across the agency, check that people have what they need, monitor progress and follow through on commitments. You ensure every task has the right brief, owner, dates, hours, dependencies and next steps, while keeping Productive accurate and surfacing risks before they affect delivery.<br><br>You manage routine coordination independently and implement agreed decisions, helping teams work with clarity and deliver within approved plans and budgets. The Delivery Manager retains decision-making authority over SLAs and resource allocation, and you consult them when changes, exceptions or unresolved issues require a decision.<br><br><strong>What You’ll Do<br><br></strong><strong>Daily Delivery Coordination &amp; Task Governance<br><br></strong><ul><li>Prepare for and actively lead the delivery portion of scheduled department morning calls, identifying due work, blockers, absences, missing submissions, resource conflicts and decisions required.</li><li>Validate every brief against the approved template and mandatory information before trafficking; return incomplete briefs with the missing requirements clearly listed.</li><li>Create, assign and maintain tasks in Productive according to approved plans, with accurate owners, dates, statuses, links, dependencies, approved estimated hours and budgets, client deadlines, scope fields and other mandatory custom fields.</li><li>Maintain end-to-end control of task changes, documenting the original position, revised position, reason, impact and approval where required.</li><li>Complete morning, afternoon and end-of-day audits to compare commitments with actual progress and ensure deadlines, submissions and next steps remain controlled.</li><li>Flag at-risk or missed deadlines early, stating the issue, owner, reason, impact, action already taken and recommended next step.<br><br></li></ul><strong>Timeplans, Resource Planning &amp; Capacity<br><br></strong><ul><li>Track each approved project from the Accounts timeplan through Delivery Manager approval, task and subtask creation, and resource booking.</li><li>Implement resource bookings based on allocations, estimated hours and budgets approved by the Delivery Manager, respecting the agency’s daily bookable-hour limits and escalating exceptions before overbooking.</li><li>Maintain an accurate, current view of capacity across creative and production teams and highlight conflicts, under-allocation or overload early.</li><li>Raise allocation conflicts and proposed changes with the Delivery Manager for a decision, then promptly communicate and record the approved changes in the relevant systems.<br><br></li></ul><strong>Communication, Meetings &amp; Follow-through<br><br></strong><ul><li>Follow up with team members throughout the day on attendance, updates, submissions, blockers and agreed actions, using clear, professional and appropriately assertive communication.</li><li>Follow up with task owners to confirm they understand the brief, expected output and deadline, and have the materials, access and support needed to begin.</li><li>Check progress at appropriate points, ask what is missing or blocking delivery, and verify submissions and completion rather than relying solely on system statuses.</li><li>Attend all relevant internal project calls, kick-offs, briefings, production alignments and post-project calls.</li><li>Before each call ends, confirm decisions, next steps, owners, deadlines, dependencies and the next checkpoint; update the relevant task promptly after the call.</li><li>Ensure freelancers and external partners receive complete briefs, approved materials, access and delivery instructions before work begins.</li><li>Escalate unresolved coordination issues through the agreed route without allowing routine follow-up to transfer back to the Delivery Manager.<br><br></li></ul><strong>Reporting, Monitoring &amp; Scope Control<br><br></strong><ul><li>Produce accurate daily capacity, workload, submission and risk updates using Productive and supporting capacity views.</li><li>Maintain cross-departmental capacity reporting so creative, social and production teams have a shared view of current and upcoming demand.</li><li>Provide the Delivery Manager with concise evidence-based updates on portfolio health, operational risks and recurring patterns requiring intervention.</li><li>Ask for clarification when requested work, amendments or bookings appear inconsistent with approved scope or hours, and refer any required decision to the Delivery Manager before proceeding.<br><br></li></ul><strong>What You Bring (Qualifications)<br><br></strong><strong>Must Have<br><br></strong><ul><li>At least 1–2 years of relevant experience in traffic, resource coordination, project coordination, delivery or operations within an agency environment, preferably creative, content, production.</li><li>Strong organisational ability and the discipline to manage multiple tasks, deadlines, data points and follow-ups at the same time.</li><li>Practical understanding of agency departments and their responsibilities, and how creative, content and production work moves through briefing, execution, reviews, amendments, approvals and final delivery.</li><li>Confidence using project-management and resource-planning systems and maintaining them as a reliable source of truth.</li><li>Clear written and verbal communication, with the confidence to speak directly with teams, ask questions, follow up persistently and professionally, document commitments and escalate issues with evidence.</li><li>Strong attention to detail across task data, timeplans, estimates, bookings, attendance, equipment and documentation.</li><li>A proactive problem-solving mindset: you identify risks early, act within your authority and recommend a next step.</li><li>Demonstrated ability to manage routine coordination and follow-through without repeated reminders, while recognising when a decision requires the Delivery Manager.</li><li>Basic understanding of project estimates, budgeted hours and the relationship between resource planning and profitability.<br><br></li></ul><strong>Nice to Have<br><br></strong><ul><li>Experience with Productive, ClickUp, Clockify, Frame.io or similar tools. </li><li>Experience supporting production scheduling, freelancers or external creative partners. <br><br></li></ul><strong>What Success Looks Like<br><br></strong><ul><li>Morning calls are prepared, focused and action-led, with clear owners, blockers and submission times.</li><li>No brief is treated as ready until the required template and information are complete.</li><li>Productive is a reliable source of truth: owners, dates, statuses, links, scope, hours, budgets, dependencies and decisions remain accurate as work changes.</li><li>At-risk deadlines are identified before they are missed, and no missed deadline goes unreported.</li><li>Approved projects are booked promptly and accurately, without unapproved overbooking or budget-hour variance.</li><li>Actions from internal calls are recorded promptly and followed through to completion or escalation.</li><li>Amendments are correctly classified and potential scope changes are held before delivery work begins.</li><li>Teams receive clear instructions and proactive check-ins, with missing information and blockers addressed early.</li><li>By the end of three months, routine daily delivery responsibilities are managed independently without repeated reminders or routine intervention. Decisions on SLAs and resource allocation continue to sit with the Delivery Manager.<br><br></li></ul><strong>Why You’ll Love It Here<br><br></strong>At Tribe X, we champion impact without ego by fostering a high-performance environment where your voice matters and your ideas scale. You will work at the edge of what is next as we use the latest AI and martech tools to solve complex challenges for premium global clients. Joining our team means tapping into a global pulse where the flexibility of a hybrid remote culture meets the high-octane energy of a world-class agency. We are built to grow and we invest deeply in your evolution because if you have the drive to lead, we provide the platform to make it happen.<br><br><strong>Apply Now<br><br></strong>If you are ready to bring your expertise to a team that values sharp thinking and effortless execution, let’s talk. We are looking for the restless and the bold to help us build what is next. Send us you

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a highly motivated Technical Product Owner &amp; Scrum Master to support products and agile delivery initiatives serving the German market. This role combines product ownership, agile delivery leadership, and technical collaboration to ensure business requirements are translated into high-quality, development-ready solutions. The successful candidate will act as the key link between business stakeholders and engineering teams, driving backlog management, delivery execution, stakeholder alignment, and continuous improvement. The role is particularly suited to individuals with a strong understanding of AI technologies, Generative AI, software development practices, and Agile ways of working.<br><br><br><b>What you’ll do</b> <br>Own and manage the product backlog, ensuring alignment with business objectives, delivery commitments, and team readiness.<br> Partner with business Product Owners and stakeholders to understand, clarify, refine, and translate requirements into clear user stories, acceptance criteria, and development-ready work items.<br> Serve as the primary connection between stakeholders and development teams, ensuring shared understanding and successful delivery of requirements.<br> Collaborate closely with developers on a day-to-day basis to support requirement clarification and implementation.<br> Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.<br> Promote Agile best practices while maintaining a pragmatic, delivery-focused mindset.Identify and remove delivery impediments, manage dependencies, and proactively address risks.Monitor sprint progress and communicate delivery status, priorities, risks, and outcomes to stakeholders.<br> Foster collaboration, transparency, accountability, and continuous improvement across business and technical teams.<br> Support AI-related product discussions, capability planning, and delivery activities by applying knowledge of emerging AI technologies and trends.<br> Work effectively with distributed and international teams to achieve delivery objectives.<br><br><br><b>Who you are</b> <br> <ul> <li>Proven experience as a Technical Product Owner, Scrum Master, or a similar Agile delivery professional.</li> <li>Strong knowledge of AI technologies, Generative AI, and AI-enabled products, with the ability to apply these concepts within product delivery.</li> <li>Solid understanding of software development principles, system integrations, APIs, and modern engineering practices.</li> <li>Hands-on experience managing product backlogs and converting business requirements into actionable delivery plans.</li> <li>Excellent stakeholder management, communication, and workshop facilitation skills.</li> <li>Experience working collaboratively with software development teams in Agile environments.</li> <li>Strong analytical and problem-solving capabilities with the confidence to facilitate decision-making in fast-paced settings.</li> <li>Ability to balance business priorities, technical considerations, and delivery constraints effectively.</li> </ul> <strong>Nice to have:</strong><br> <ul> <li>Experience supporting German stakeholders, customers, or Product Owners.</li> <li>German language proficiency.</li> <li>Scrum and/or Product Owner certifications such as PSM, CSM, PSPO, CSPO, or equivalent.</li> <li>Experience working with geographically distributed or global teams.</li> </ul> <br><br><br><b>Not a perfect fit?</b> <br>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><br><b>What's in it for you</b> <br>Opportunity to work on AI-driven products and solutions supporting an international market.<br> Exposure to complex stakeholder environments across business and technology domains.<br> Experience influencing product strategy, delivery priorities, and agile transformation initiatives.<br> Collaboration with cross-functional engineering, product, and business teams across multiple locations.<br> Opportunity to contribute to innovative solutions while developing expertise in emerging AI technologies.<br><br><br><b>What skills you will learn</b> <br>Advanced product backlog ownership and prioritisation techniques.<br> Practical application of Generative AI and AI-powered product delivery concepts.<br> Stakeholder management and business-to-technology translation skills.<br> Agile delivery leadership and facilitation across international teams.<br> Risk management, dependency management, and delivery governance practices.<br> Enhanced knowledge of software architecture, APIs, integrations, and modern engineering approaches.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br>LinkedIn: https://www.linkedin.com/company/vois/<br> Facebook:&nbsp;https://www.facebook.com/voisglobal<br> Instagram:&nbsp;https://www.instagram.com/voisglobal/<br> You can also chat with our employees to learn more about our projects:&nbsp;https://lnkd.in/dpkrcvR2<br><br><br><br> </div>

<div> <div> <div><br></div></div><div><div> </div> </div> <div> <div><b> Job Summary <br></b></div> <div> <div> <p>The Technical Delivery Zendesk Integrations &amp; Configuration role designs, configures, and delivers Zendesk technical solutions, with a strong focus on API integrations, data flows, and technical platform configuration. The role partners with Digital Services Delivery, IT, and client stakeholders to translate requirements into scalable implementations, maintain stable production operations, and continuously enhance platform performance and automation. </p> </div> <div> <p>As the client s technical partner, you will lead technical workshops and client calls, guiding discussions from discovery through delivery. You will collaborate closely with internal teams including Professional Services Delivery, Solutions, Account Management, and other IT teams to ensure alignment and successful outcomes. </p> </div> </div> </div> <div> <div><strong style="font-size: 13px;"><br></strong></div><div><strong style="font-size: 13px;">Your key responsibilities will include:</strong></div><div> <ul> <li>Own the technical delivery of Zendesk integrations and advanced configuration, focusing on APIs, middleware/iPaaS data flows, webhooks, and authentication. </li> <li>Translate functional requirements into technical designs (integration specs, data mapping, error handling, non-functional requirements) and validate with client IT and internal teams. </li> <li>Build, configure, and maintain integration-related Zendesk components (connectors/apps, routing dependencies, automation enablers) and ensure secure, scalable implementations. </li> <li>Lead technical workshops and client calls on architecture, integration decisions, and environment readiness (functional workshops/training/testing are BA-led). </li> <li>Troubleshoot and resolve technical issues across integrations and platform configuration, performing root-cause analysis and driving permanent fixes. </li> <li>Prepare production readiness: monitoring approach, operational handover inputs, and support procedures for integration components. <br> <br> </li> </ul> <p> <strong>Why You ll Love This Role: </strong> </p> <p> Be at the forefront of CX transformation, working with leading CXM technical delivery </p> <p> Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment <br> Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results <br> Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills <br> Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills </p> </div> </div> <div> <div> Experience <br></div> <div> <p> <strong>Must have: </strong> </p> <ul> <li>5+ years experience in technical delivery / implementation / technical project management within SaaS, CRM, or enterprise applications </li> <li>3-6 years Zendesk experience in a technical role (integration and/or platform technical configuration) </li> <li>Strong client-facing capability: able to lead technical calls/workshops and serve as the technical point of contact </li> <li>Proven ability to manage multiple customers/projects in parallel (portfolio delivery) </li> <li>Hands-on experience with technical configuration, upgrades/deployments, and production support in live environments </li> <li>Solid understanding of integrations and architecture (APIs, data flows, SSO) and strong technical documentation practices </li> <li>Fluent English (written and spoken) C1 minimum <br> <br> </li> </ul> <p> <strong>Nice to have: </strong> </p> <ul> <li>Experience working in Professional Services environments with shared ownership across PM / technical delivery roles</li> <li>Familiarity with common delivery toolsets and frameworks: Git / GitLab, Jira, Confluence, Office 365 </li> <li>Relevant Zendesk certifications (Admin and/or Developer) </li> <li>Exposure to iPaaS/middleware platforms and integration delivery patterns </li> <li>Experience supporting global/remote teams and managing stakeholder alignment across time zones </li> </ul> </div> </div> <div> <div> What We Offer <br></div> <div> <p> <strong>Impactful work</strong>. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.<br> <strong>Professional growth.</strong> Continuous learning and development opportunities in a dynamic, remote work environment.<br> <strong>Competitive compensation.</strong> Attractive salary and benefits package.<br> <strong>Collaborative environment.</strong> A supportive team culture with opportunities for occasional travel for training and industry events.</p> </div> </div> </div>

<p>The Service Manager is responsible for managing complex service delivery operations, overseeing the execution of service plans, and ensuring that services meet or exceed client expectations. The role coordinates with internal teams to resolve service issues, driving continuous improvement initiatives, and maintaining high levels of customer satisfaction. The role analyzes service delivery metrics, identifies trends and opportunities for optimization, and implements strategies to enhance service efficiency and effectiveness.</p><p>Your Role:</p><ul><li>Leads complex service delivery projects, coordinating cross-functional teams and resources to ensure that services are delivered on time, within scope, and according to budgetary requirements.</li><li>Service Manager leads the Field Service engineers and actively supports their growth within the organization.</li><li>Develops and maintains strong relationships with key customers, acting as a trusted advisor to understand their evolving needs and ensuring that service delivery aligns with their business objectives.</li><li>Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.</li><li>Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.</li><li>Analyzes service performance data to identify trends, optimize processes, and implement strategic improvements that enhance service efficiency, quality, and customer satisfaction.</li><li>Oversees the end-to-end service delivery lifecycle, from project initiation and planning through to execution and post-delivery review, ensuring all milestones and deliverables are met.</li><li>Manages service delivery risks by proactively identifying potential issues, developing mitigation strategies, and coordinating with internal teams to ensure continuous service improvement.</li><li>Ensures that all service delivery activities comply with contractual obligations, industry regulations, and internal quality standards, maintaining a strong focus on operational excellence.</li><li>Facilitates regular client meetings to review service performance, address concerns, and discuss opportunities for service enhancements, fostering a collaborative partnership with customers.</li><li>Prepares and delivers detailed reports and presentations to senior management, providing insights into service delivery performance, challenges, and recommendations for future improvements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor' / master s degree in healthcare, Engineering, Business Administration or equivalent.</li><li>Minimum 7 years of experience within Service Delivery -Management or Customer Relationship Management in Medical Devices Industry or equivalent.</li><li>Minimum 5 years of experience in MR /CT modality</li><li>Experience with customer service management/biomedical with team leading experience.</li><li>Customer focused &amp; High Commitment to patient safety and quality.</li><li>Role model (Responsive, High discipline, agile and have high consistency in delivering results).</li><li>Have the skills, ability to lead, inspire &amp; develop high talented professional team members, and being open to feedback for driving results and fostering team engagement &amp; positive performance culture.</li><li>Have excellent analytical skills to solve problems and to make decisions on spot, as well as being able to articulate complex procedures by thinking laterally and offer creative solutions.</li><li>Fluency in English, verbal and written in addition to local language.</li></ul>

<p>We are seeking a highly adaptable Technical Delivery Project Lead to manage complex cross-country programmes and large-scale projects across multiple telecommunications network domains. The role focuses on delivering end-to-end project and programme management services for VOIS customers, Vodafone Germany market stakeholders, and Vodafone Group partners. The successful candidate will combine strong telecommunications expertise with stakeholder management, governance, risk management, and delivery excellence to ensure successful outcomes across diverse technology portfolios.</p><p><strong>What you ll do</strong></p><ul><li>Lead the end-to-end lifecycle of complex programmes and projects, from feasibility assessment and design coordination through testing, acceptance, and operational handover.</li><li>Establish and maintain programme and project governance in collaboration with Market Delivery Managers and key stakeholders.</li><li>Develop and continuously update project plans to ensure alignment with wider programme objectives and governance frameworks.</li><li>Identify, manage, and mitigate project risks and issues while coordinating appropriate stakeholder actions.</li><li>Manage escalations and support the prioritisation of resources, budgets, and specialist expertise.</li><li>Deliver clear, customer-focused communication and reporting to stakeholders across multiple management levels.</li><li>Ensure timely reporting and governance adherence through the NSE project management framework and tools.</li><li>Promote the growth and adoption of Delivery Management managed services and contribute to continuous improvement initiatives, knowledge sharing, and productivity enhancement across the delivery management community.</li><li>Support engagement activities and foster collaboration across the wider organisation.</li></ul><p><strong>What's in it for you</strong></p><ul><li>Opportunity to lead strategic, high-impact, cross-country programmes across multiple network domains.</li><li>Exposure to international stakeholders across Vodafone markets and Vodafone Group functions.</li><li>Involvement in complex telecommunications transformation initiatives and delivery management services.</li><li>Opportunities to influence service innovation, delivery excellence, and continuous improvement practices.</li><li>A collaborative environment that supports professional growth, knowledge sharing, and leadership development.</li></ul><p><strong>What skills you will learn</strong></p><ul><li>Advanced programme and project governance methodologies.</li><li>Large-scale stakeholder engagement and executive communication skills.</li><li>Cross-domain telecommunications delivery and network transformation expertise.</li><li>Risk management, escalation handling, and strategic decision-making capabilities.</li><li>Best practices in delivery management managed services and operational excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Who you are</strong></p><ul><li>Strong understanding of telecommunications network architecture across multiple domains.</li><li>Proven experience in delivery and process management within telecommunications network environments, with at least five years of relevant experience.</li><li>Skilled in stakeholder management and collaboration across geographically distributed and cross-functional teams.</li><li>Strong customer focus, analytical thinking, problem-solving capability, and learning agility.</li><li>Excellent communication, negotiation, and reporting skills with fluent written and spoken English.</li><li>Good understanding of network engineering project lifecycles, including design, development, testing, implementation, optimisation, and troubleshooting.</li><li>University degree in Computer Science, Telecommunications, or an equivalent discipline.</li><li>Professional project management certification such as PMP or PRINCE2 Practitioner.</li><li>Awareness of telecommunications and ICT technologies, interdependencies between network platforms and systems, and financial management principles.</li></ul><p>re your skills fit best.</p>

<p>We are seeking a Business Transformation Analyst to join the Customer Demand and Transformation Chapter within Vodafone Business Technology Solutions. In this role, you will work as part of the Product Interlock Squad, driving the onboarding and delivery readiness of new products across the Vodafone Business portfolio. The position spans the full product lifecycle, from early design and pre-sales engagement through delivery, transition, and operational readiness. This opportunity is ideal for individuals with experience in agile delivery, business transformation, continuous improvement, and cross-functional stakeholder engagement within telecommunications or technology-focused environments.</p><p>What you ll do</p><ul><li>Lead Product Interlock activities to ensure new product delivery designs are developed using Agile and Lean methodologies.</li><li>Manage the onboarding journey of new products, ensuring readiness from development through to market launch.</li><li>Ensure end-to-end product delivery lifecycles align with customer expectations and business demand.</li><li>Facilitate knowledge transfer and awareness of new products across relevant business entities.</li><li>Proactively assess and manage risks associated with product introduction and delivery.</li><li>Review and optimise existing product delivery processes using customer feedback and operational insights.</li><li>Ensure squad outcomes are delivered in line with the SAFe Agile Framework.</li><li>Collaborate with squads, chapters, and guilds to support strategic objectives and business priorities.</li><li>Build and maintain digital reporting tools to track progress across active product development squads.</li><li>Support governance, stakeholder engagement, service performance monitoring, and continuous improvement initiatives.</li><li>Contribute to transformation programmes and process enhancement projects across Vodafone Business Technology Solutions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's degree in Engineering, Computer Science, or a related discipline.</li><li>Minimum of 2 years' professional experience within a multinational organisation, preferably within telecommunications or information technology.</li><li>Strong understanding of SAFe Agile principles and ways of working.</li><li>Experience across product delivery, operational management, and transformation initiatives.</li><li>Knowledge of pre-sales and post-sales models.</li><li>Understanding of project governance frameworks, PMO functions, stakeholder management, and project delivery lifecycles.</li><li>Experience facilitating process improvement, value stream mapping, and service enhancement workshops.</li><li>Ability to define, negotiate, and manage service level agreements with internal and external stakeholders.</li><li>Strong analytical, organisational, and problem-solving capabilities.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Ability to work independently while effectively managing multiple priorities.</li><li>Adaptable, collaborative, and committed to delivering outcomes from concept through implementation.</li><li>Technical Skills : Strong knowledge of Microsoft Power Automate and Power Apps.</li><li>Good working knowledge of Jira and Confluence.</li><li>Advanced SharePoint capabilities including structure design, document management, records management, and auditing.</li><li>Understanding of sprint planning and delivery management using Jira.</li><li>Microsoft Power BI knowledge is advantageous.</li><li>Preferred Qualifications : Six Sigma certification.</li><li>PRINCE2 certification.</li><li>Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) certification.</li><li>Experience leading continuous improvement projects within the telecommunications industry.</li><li>Experience leading transformation programmes within telecommunications environments.</li></ul>

Engineering Manager Location: Maadi, Cairo, Egypt (Hybrid) Department: Engineering About the Role We are seeking an experienced Engineering Manager to lead high-performing software engineering teams and ensure the successful delivery of scalable, secure, and high-quality software solutions. This role combines people leadership, technical leadership, and delivery management, working closely with Product, QA, Dev Ops, and executive stakeholders to drive engineering excellence and business success. Key Responsibilities Engineering Leadership Build, mentor, and lead high-performing engineering teams. Foster a culture of ownership, accountability, collaboration, and continuous learning. Conduct regular one-on-one meetings, performance reviews, feedback sessions, and career development discussions. Support engineers in achieving career growth and promotion objectives. Delivery & Execution Own the execution of product roadmaps and ensure predictable, high-quality delivery. Improve sprint planning, estimation, prioritization, and engineering processes. Balance feature development, technical debt, operational support, and product quality. Identify and remove delivery blockers while managing cross-team dependencies. Technical Excellence Promote engineering best practices for architecture, coding standards, testing, maintainability, scalability, and reliability. Partner with Technical Leads and senior engineers to drive sound technical decisions and system design. Collaborate with QA teams to improve release quality, regression coverage, and defect prevention. Cross-Functional Collaboration Work closely with Product Managers, Dev Ops, QA, Delivery, and executive leadership to align engineering execution with business objectives. Support customer escalations while ensuring engineering teams remain focused on roadmap priorities. Participate in technical planning, project reviews, and continuous process improvement initiatives. Talent Acquisition & Team Development Define hiring requirements for engineering teams. Conduct technical interviews and candidate evaluations. Support onboarding, coaching, succession planning, and engineering career frameworks. Qualifications Required Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field. Minimum 7 years of experience in Software Engineering. Previous experience leading software engineering teams. Strong understanding of Agile/Scrum methodologies and software delivery practices. Experience building and maintaining production software systems. Experience managing Backend, Frontend, Full Stack, Platform, or Machine Learning engineering teams. Strong leadership, coaching, and performance management skills. Excellent communication and stakeholder management abilities. Preferred Experience within Saa S, AI/ML, Enterprise Software, Fin Tech, or other regulated industries. Experience with Cloud platforms and/or On-Premises deployments. Knowledge of Dev Ops, CI/CD pipelines, Observability, and Site Reliability Engineering (SRE). Experience scaling engineering organizations and building engineering operating models. Technical Skills Software Engineering Software Architecture System Design Agile & Scrum Dev Ops CI/CDCloud Computing Product Engineering AI / Machine Learning Saa SEngineering Operations Technical Strategy Core Competencies Leadership & People Management Coaching & Mentoring Strategic Planning Project & Delivery Management Stakeholder Management Decision Making Problem Solving Communication & Collaboration Performance Management Continuous Improvement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Ensure the smooth operation of the dispatch function by managing daily delivery plans, coordinating with Delivery Drivers and PSRs, monitoring delivery KPIs, and optimizing routing and truck loads to ensure efficient and timely deliveries. Responsibilities Ensure orders are properly transferred. Update KPI reports with dispatched Delivery CRs information. Meet with assigned Delivery Drivers and brief them on the daily plan. Review the pending orders delivery report and discuss it with each PSR. Balance truck loads to ensure proper deliveries. Perform rerouting when needed, using standard processes and guidelines. Manage the routing of customers assigned to his responsibility when dynamic routing is available. Help to continuously improve the routing process and tools through field learning. Ensure asset levels are consistent with business needs and plans. Manage Cooler Deployment (in case of WS). Qualifications Bachelor’s Degree. 1 year of experience in Sales in an FMCG company is a must. Driving license is a must. Very good knowledge of main software applications of daily use (Microsoft Office, routing software).</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Ensure the smooth operation of the dispatch function by managing daily delivery plans, coordinating with Delivery Drivers and PSRs, monitoring delivery KPIs, and optimizing routing and truck loads to ensure efficient and timely deliveries. Responsibilities Ensure orders are properly transferred. Update KPI reports with dispatched Delivery CRs information. Meet with assigned Delivery Drivers and brief them on the daily plan. Review the pending orders delivery report and discuss it with each PSR. Balance truck loads to ensure proper deliveries. Perform rerouting when needed, using standard processes and guidelines. Manage the routing of customers assigned to his responsibility when dynamic routing is available. Help to continuously improve the routing process and tools through field learning. Ensure asset levels are consistent with business needs and plans. Manage Cooler Deployment (in case of WS). Qualifications Bachelor’s Degree. 1 year of experience in Sales in an FMCG company is a must. Driving license is a must. Very good knowledge of main software applications of daily use (Microsoft Office, routing software).</p> </div>

<p><br></p> <b>About this Role</b> We are seeking a highly experienced programme delivery professional to lead complex, multi-workstream transformation initiatives within Business Excellence at VOIS. This role focuses on driving strategic alignment, ensuring integrated delivery, and achieving measurable business value across large-scale programmes. The individual will play a key role in enabling governance discipline, financial oversight, and executive-level decision-making while working closely with cross-functional stakeholders. <br><b><br>What you ll do</b> <ul> <li>Define programme outcomes, scope, roadmap, and success measures aligned with strategic priorities and business value</li> <li>Establish and manage structured programme governance, decision forums, reporting standards, and risk frameworks</li> <li>Oversee delivery across multiple workstreams, ensuring alignment of dependencies, milestones, and critical paths</li> <li>Manage programme financials, including budgeting, forecasting, and cost control</li> <li>Drive benefits realisation through structured tracking, reporting, and accountability mechanisms</li> <li>Engage with senior stakeholders to align priorities, enable decisions, and resolve challenges</li> <li>Identify and mitigate risks proactively while maintaining delivery assurance</li> <li>Support and develop delivery teams by encouraging best practices, collaboration, and continuous improvement </li> </ul> <br><p><strong>Desired Candidate Profile</strong></p>An experienced programme leader with a strong track record in managing large-scale, multi-stream initiatives Skilled in governance, risk management, and structured delivery approaches Experienced in financial stewardship, budgeting, and value trackingComfortable working in complex, matrixed environments with multiple stakeholders Strong communicator with the ability to influence and build alignment at senior levels Confident in navigating ambiguity and driving decisions in fast-paced environments Experienced in transformation initiatives, operational improvement, or technology-enabled change Familiar with delivery frameworks such as Agile, hybrid models, or scaled methodologies

<p>We are seeking a highly experienced programme delivery professional to lead complex, multi-workstream transformation initiatives within Business Excellence at VOIS. This role focuses on driving strategic alignment, ensuring integrated delivery, and achieving measurable business value across large-scale programmes. The individual will play a key role in enabling governance discipline, financial oversight, and executive-level decision-making while working closely with cross-functional stakeholders.</p><p>Define programme outcomes, scope, roadmap, and success measures aligned with strategic priorities and business value</p><p>Establish and manage structured programme governance, decision forums, reporting standards, and risk frameworks</p><p>Oversee delivery across multiple workstreams, ensuring alignment of dependencies, milestones, and critical paths</p><p>Manage programme financials, including budgeting, forecasting, and cost control</p><p>Drive benefits realisation through structured tracking, reporting, and accountability mechanisms</p><p>Engage with senior stakeholders to align priorities, enable decisions, and resolve challenges</p><p>Identify and mitigate risks proactively while maintaining delivery assurance</p><p>Support and develop delivery teams by encouraging best practices, collaboration, and continuous improvement</p><p><strong>Desired Candidate Profile</strong></p><p>An experienced programme leader with a strong track record in managing large-scale, multi-stream initiatives</p><p>Skilled in governance, risk management, and structured delivery approaches</p><p>Experienced in financial stewardship, budgeting, and value tracking</p><p>Comfortable working in complex, matrixed environments with multiple stakeholders</p><p>Strong communicator with the ability to influence and build alignment at senior levels</p><p>Confident in navigating ambiguity and driving decisions in fast-paced environments</p><p>Experienced in transformation initiatives, operational improvement, or technology-enabled change</p><p>Familiar with delivery frameworks such as Agile, hybrid models, or scaled methodologies</p>

<p>We are seeking a highly experienced programme delivery professional to lead complex, multi-workstream transformation initiatives within Business Excellence at VOIS. This role focuses on driving strategic alignment, ensuring integrated delivery, and achieving measurable business value across large-scale programmes. The individual will play a key role in enabling governance discipline, financial oversight, and executive-level decision-making while working closely with cross-functional stakeholders.</p><p>Define programme outcomes, scope, roadmap, and success measures aligned with strategic priorities and business value</p><p>Establish and manage structured programme governance, decision forums, reporting standards, and risk frameworks</p><p>Oversee delivery across multiple workstreams, ensuring alignment of dependencies, milestones, and critical paths</p><p>Manage programme financials, including budgeting, forecasting, and cost control</p><p>Drive benefits realisation through structured tracking, reporting, and accountability mechanisms</p><p>Engage with senior stakeholders to align priorities, enable decisions, and resolve challenges</p><p>Identify and mitigate risks proactively while maintaining delivery assurance</p><p>Support and develop delivery teams by encouraging best practices, collaboration, and continuous improvement</p><p><strong>Desired Candidate Profile</strong></p><p>An experienced programme leader with a strong track record in managing large-scale, multi-stream initiatives</p><p>Skilled in governance, risk management, and structured delivery approaches</p><p>Experienced in financial stewardship, budgeting, and value tracking</p><p>Comfortable working in complex, matrixed environments with multiple stakeholders</p><p>Strong communicator with the ability to influence and build alignment at senior levels</p><p>Confident in navigating ambiguity and driving decisions in fast-paced environments</p><p>Experienced in transformation initiatives, operational improvement, or technology-enabled change</p><p>Familiar with delivery frameworks such as Agile, hybrid models, or scaled methodologies</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>What's On Your Plate?</strong><br> Assists Category Manager in:</p><br><ul><li>Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>You have at least 3+ years of experience in progressive development and management of multiple Private label categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><br><br> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an experienced PMO professional to support the Vodafone UK Digital & IT Delivery organisation during a period of significant transformation and change. This role partners closely with delivery teams, PMO leads, senior stakeholders, and portfolio leadership to ensure projects and programmes are effectively planned, governed, monitored, and delivered. The successful candidate will contribute to driving governance excellence, process optimisation, financial oversight, resource planning, and the adoption of hybrid delivery practices aligned with SAFe principles.</p> <h4>What you’ll do</h4> <ul> <li>Collaborate with the Value & Execution Lead and PMO Leads to support the effective planning, execution, and monitoring of projects and programmes.</li> <li>Support Technology Delivery teams in maintaining delivery standards, sharing best practices, and driving continuous improvement.</li> <li>Ensure project management processes, controls, and governance standards are consistently applied and optimised.</li> <li>Monitor and maintain accurate real-time project and programme status updates within relevant delivery systems.</li> <li>Track project milestones, risks, issues, dependencies, and mitigating actions to support effective delivery.</li> <li>Promote the adoption of hybrid delivery methodologies and alignment with SAFe principles across Technology Delivery teams.</li> <li>Facilitate regular project and programme reporting cycles, ensuring accurate and timely updates for stakeholders.</li> <li>Coordinate financial reporting activities and ensure alignment with governance and organisational requirements.</li> <li>Partner with the PMO & Transformation Manager to maintain and enhance delivery methodologies and governance frameworks.</li> <li>Support project managers in the development and maintenance of project plans, schedules, and delivery roadmaps.</li> <li>Assist with resource planning activities in partnership with Capacity Management teams to optimise utilisation and balance workloads.</li> <li>Monitor resource capacity, availability, and constraints, highlighting potential risks and bottlenecks.</li> <li>Deliver training sessions and guidance on PMO processes, governance practices, and supporting tools.</li> <li>Produce weekly performance, health, and governance reports for senior management stakeholders.</li> <li>Analyse project and programme performance data to identify trends, insights, risks, and opportunities for improvement.</li> <li>Support assurance activities to ensure programmes are appropriately planned, funded, resourced, governed, and delivered to quality standards.</li> </ul> <h4>Who you are</h4> <ul> <li>Minimum of 2 years’ experience in a Project Management Office (PMO) Analyst or project support role.</li> <li>Experience supporting a diverse portfolio of initiatives ranging from large-scale transformation programmes to smaller projects.</li> <li>Strong communication and stakeholder management skills, with the ability to engage effectively across all organisational levels.</li> <li>Highly organised and capable of managing multiple priorities simultaneously.</li> <li>Strong numerical and analytical skills, with the ability to identify patterns, trends, and areas for improvement.</li> <li>Self-motivated, proactive, and results-oriented, with the ability to work independently and collaboratively.</li> <li>Experience in financial reporting, tracking, and maintenance.</li> <li>Understanding of project management methodologies and governance frameworks.</li> <li>Knowledge of Waterfall delivery methodologies is desirable.</li> <li>Familiarity with SAFe concepts and principles is desirable.</li> <li>Advanced Microsoft Excel skills.</li> <li>Experience with Power BI, automation tools, or reporting technologies is advantageous.</li> <li>Strong attention to detail and commitment to maintaining high-quality project governance standards.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work within a large-scale Digital & IT transformation environment.</li> <li>Exposure to enterprise project and programme governance practices.</li> <li>Experience partnering with senior stakeholders and delivery leadership teams.</li> <li>Opportunity to develop expertise across project controls, financial management, resource planning, and reporting.</li> <li>Involvement in continuous improvement initiatives that influence delivery excellence across multiple portfolios.</li> <li>Exposure to Agile, hybrid delivery models, and SAFe ways of working within a global organisation.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced PMO governance and assurance practices.</li> <li>Portfolio, programme, and project reporting techniques.</li> <li>Financial management and forecasting within transformation programmes.</li> <li>Resource and capacity planning methodologies.</li> <li>Stakeholder management and executive reporting skills.</li> <li>Data analysis, performance measurement, and trend identification.</li> <li>Delivery framework optimisation and continuous improvement techniques.</li> <li>Practical application of hybrid delivery methodologies and SAFe principles.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p>The <strong>Head of PMO</strong> will lead El Ezaby’s transformation and project delivery agenda, translating strategic priorities into structured programs, measurable outcomes, and sustainable business impact. The role will also lead <strong>change management</strong>, ensuring successful adoption of transformation initiatives across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and establish the <strong>Transformation PMO</strong>, overseeing governance, planning, milestones, risks, dependencies, resources, and delivery across multiple workstreams.</li><li>Translate strategic priorities into <strong>structured programs and delivery plans</strong> with clear ownership, timelines, KPIs, and success measures.</li><li>Lead <strong>change management and adoption</strong>, including stakeholder readiness, communication, training, and post-implementation adoption tracking.</li><li>Provide <strong>executive-level reporting and insights</strong>, highlighting progress, risks, dependencies, issues, and required decisions.</li><li>Oversee <strong>program financials and benefits realization</strong>, including budgets, forecasts, spend, and delivery of approved business-case outcomes.</li><li>Establish PMO <strong>tools, standards, processes, and governance frameworks</strong> to strengthen project management maturity across the organization.</li><li>Lead and develop the <strong>PMO team</strong>, building project management capabilities and driving continuous improvement across the organization.</li></ul><p><br></p><p><strong>Core Areas</strong></p><ul><li><strong>Governance, Assurance &amp; Risk:</strong> Governance cadence, decision-making, assurance, risk management, and change control.</li><li><strong>Program Planning &amp; Performance:</strong> Integrated plans, dependencies, milestones, KPIs, and performance reporting.</li><li><strong>Financial &amp; Delivery Oversight:</strong> Budgets, forecasts, resourcing, capacity, and delivery support.</li><li><strong>Change Management:</strong> Stakeholder engagement, readiness, adoption, and sustainability of transformation initiatives.</li></ul><p><br></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><strong>10+ years’ experience</strong> in transformation, PMO, or large-scale change management, preferably within retail, healthcare, or complex multi-site organizations.</li><li>Bachelor’s degree in <strong>Business Administration, Engineering, Supply Chain, Operations, Information Systems</strong>, or a related discipline.</li><li><strong>Fluent in Arabic and English.</strong></li><li>Proven experience <strong>establishing and leading a PMO</strong> from the ground up.</li><li>Strong experience working with and presenting to <strong>senior leadership and executive stakeholders</strong>.</li><li>Demonstrated ability to manage <strong>multiple concurrent programs and cross-functional workstreams</strong>.</li><li>Strong <strong>change management and stakeholder engagement</strong> capabilities, with a focus on adoption and business outcomes.</li><li>Ability to operate effectively at both <strong>strategic/executive and detailed delivery levels</strong>.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This position requires in-role training at an operating site. <br>Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.<br>As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.<br>As part of the new hire DA Day 0 training, you are responsible for ensuring completion of all assigned mandatory trainings.<br>As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.<br>Key job responsibilities<br>• Facilitate daily training classes for up to 30 people (based on training capacity), including in-station classes and drive-alongs<br>• Create Learning App users and assign Day 0 Onboarding training<br>• Follow-up on Day 1 training assignments<br>• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.<br>• Conduct DA coaching sessions<br>• Participate in DA standups.<br>• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation<br>• Support with translation of training material<br>• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties. <br>• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.<br>• Educate and audit driver safety and compliance standards such as safe road driving practices. <br>• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.<br>• Work outside and drive different motor vehicles over the road. <br>• Drive in accordance with local traffic requirements. <br>• Stay connected to the operation by participating in on-road processes on a regular basis <br>• Be a resource to the delivery station for driver training-related questions <br>• Work as a peer trainer on an as needed basis to support the business. <br>• Motivate, coach, and provide feedback to Delivery Associates during Training <br>• Be a resource to the delivery station for driver training-related questions.<br>• Conduct Ride along Audit with DAs. <br>• Travel to multiple sites<br>• Effectively operate a GPS <br>• Work 40 hours/week, and overtime as required<br>- High school or equivalent<br>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Excellent communication skills in both English and Arabic<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities<br>- Valid driver's license and proof of insurance<br>- Must be able to obtain and maintain a Driver Qualification File<br>- Must have experience delivering training to both individuals and groups<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.<br>As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.<br>As part of the new hire DA Day 0 training, you are responsible for ensuring completion of all assigned mandatory trainings.<br>As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.<br>Key job responsibilities<br>• Facilitate daily training classes for up to 30 people (based on training capacity), including in-station classes and drive-alongs<br>• Create Learning App users and assign Day 0 Onboarding training<br>• Follow-up on Day 1 training assignments<br>• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.<br>• Conduct DA coaching sessions<br>• Participate in DA standups.<br>• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation<br>• Support with translation of training material<br>• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties. <br>• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.<br>• Educate and audit driver safety and compliance standards such as safe road driving practices. <br>• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.<br>• Work outside and drive different motor vehicles over the road. <br>• Drive in accordance with local traffic requirements. <br>• Stay connected to the operation by participating in on-road processes on a regular basis <br>• Be a resource to the delivery station for driver training-related questions <br>• Work as a peer trainer on an as needed basis to support the business. <br>• Motivate, coach, and provide feedback to Delivery Associates during Training <br>• Be a resource to the delivery station for driver training-related questions.<br>• Conduct Ride along Audit with DAs. <br>• Travel to multiple sites<br>• Effectively operate a GPS <br>• Work 40 hours/week, and overtime as required<br>- High school or equivalent<br>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Excellent communication skills in both English and Arabic<br>- Organization skills - Able to handle multiple and changing projects/priorities<br>- Willingness to work in different areas as required by training needs<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities<br>- Valid and active driver's license<br>- Must be able to obtain and maintain a Driver Qualification File<br>- Must have experience delivering training to both individuals and groups<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.<br>Key job responsibilities<br>As a Delivery Station Customer Service Agent, you will be responsible for:<br>• Communicating with customers directly on the telephone.<br>• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved. <br>• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.<br>• Providing exceptional attention to detail on every case and issue.<br>• Proactively finding solutions to problems with limited guidance.<br>• Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.<br>• Communicating effectively with senior leadership to highlight barriers and form solutions.<br>• Working confidently at pace with multiple online platforms and tech systems.<br>• Working in a fast-paced environment, within a restricted time frame.<br>• Working a Full-Time (40+ hours per week) schedule <br>• Work in an environment where the noise level varies and can be loud (hearing protection will be provided) <br>A day in the life<br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br>About the team<br>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. <br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. <br>- Speak, write, and read fluently in English<br>- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)<br>- Experience working with essential tools of the trade, resume databases, and internet sourcing tools<br>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<strong>Description<br><br></strong>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.<br><br>Key job responsibilities<br><br>As a Delivery Station Customer Service Agent, you will be responsible for:<br><br><ul><li> Communicating with customers directly on the telephone.</li><li> Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.</li><li> Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</li><li> Providing exceptional attention to detail on every case and issue.</li><li> Proactively finding solutions to problems with limited guidance.</li><li> Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</li><li> Communicating effectively with senior leadership to highlight barriers and form solutions.</li><li> Working confidently at pace with multiple online platforms and tech systems.</li><li> Working in a fast-paced environment, within a restricted time frame.</li><li> Working a Full-Time (40+ hours per week) schedule</li><li> Work in an environment where the noise level varies and can be loud (hearing protection will be provided)<br><br></li></ul>A day in the life<br><br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br><br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br><br><strong>About The Team<br><br></strong>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.<br><br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Speak, write, and read fluently in English</li><li> Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)</li><li> Experience working with essential tools of the trade, resume databases, and internet sourcing tools<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC<br><br>Job ID: A10558827