Job description

Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As part of the new hire DA Day 0 training, you are responsible for ensuring completion of all assigned mandatory trainings.
As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Key job responsibilities
• Facilitate daily training classes for up to 30 people (based on training capacity), including in-station classes and drive-alongs
• Create Learning App users and assign Day 0 Onboarding training
• Follow-up on Day 1 training assignments
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
• Conduct DA coaching sessions
• Participate in DA standups.
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation
• Support with translation of training material
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
• Educate and audit driver safety and compliance standards such as safe road driving practices.
• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
• Work outside and drive different motor vehicles over the road.
• Drive in accordance with local traffic requirements.
• Stay connected to the operation by participating in on-road processes on a regular basis
• Be a resource to the delivery station for driver training-related questions
• Work as a peer trainer on an as needed basis to support the business.
• Motivate, coach, and provide feedback to Delivery Associates during Training
• Be a resource to the delivery station for driver training-related questions.
• Conduct Ride along Audit with DAs.
• Travel to multiple sites
• Effectively operate a GPS
• Work 40 hours/week, and overtime as required
- High school or equivalent
- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Excellent communication skills in both English and Arabic
- Organization skills - Able to handle multiple and changing projects/priorities
- Willingness to work in different areas as required by training needs
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Valid and active driver's license
- Must be able to obtain and maintain a Driver Qualification File
- Must have experience delivering training to both individuals and groups
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.