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<p>We are seeking a Senior Java Technical Lead to provide technical leadership across multiple software delivery initiatives, from early planning through to production deployment. This role is ideal for an individual who combines deep Java expertise with the ability to guide teams, shape technical direction, and ensure high-quality, predictable delivery in a fast-paced, agile environment.</p><p><strong>What you ll do</strong></p><ul><li>Lead software development initiatives from design through to production delivery.</li><li>Design scalable and maintainable software solutions aligned with best practices and business requirements.</li><li>Ensure the technical team has a clear and shared understanding of system design and implementation approach.</li><li>Implement business requirements in line with approved design documentation.</li><li>Provide clear and accurate reporting on technical progress, risks, challenges, and recommendations.</li><li>Coach and support technical team members, offering guidance throughout the project lifecycle.</li><li>Select appropriate technologies and tools to meet customer and system needs.</li><li>Manage multiple projects and priorities concurrently while maintaining delivery quality.</li></ul><p><strong>Who you are</strong></p><ul><li>Strong proficiency in object-oriented programming and SOLID principles.</li><li>Extensive hands-on experience with Java 8 or later versions.</li><li>Solid understanding of software design patterns and architectural principles.</li><li>Experience with Hibernate and ORM frameworks.</li><li>Strong knowledge of SQL and NoSQL databases.</li><li>Experience with unit testing and test-driven development practices.</li><li>Proficiency in Spring Boot, Git, and Maven.</li><li>Experience with containerisation technologies such as Docker and Kubernetes.</li><li>Good understanding of microservices architecture.</li><li>Experience integrating RESTful and SOAP-based APIs.</li><li>Familiarity with Agile delivery methodologies.</li><li>Clear and effective communication skills, with the ability to remain composed and delivery-focused under pressure.</li><li>A degree in Computer Science, Engineering, or equivalent practical experience</li></ul><p><strong>What's in it for you</strong></p><ul><li>Exposure to large-scale, enterprise-grade technology platforms within a global organisation.</li><li>Opportunities to influence technical direction and architectural decisions.</li><li>A collaborative environment that values knowledge sharing and continuous improvement.</li><li>Access to structured training and certification opportunities.</li><li>Clear pathways for career growth and internal mobility within VOIS.</li></ul><p><strong>What skills you will learn</strong></p><ul><li>Advanced technical leadership and team coaching capabilities.</li><li>Enterprise-level solution design and delivery practices.</li><li>Cross-project prioritisation and stakeholder communication.</li><li>Scalable microservices and cloud-native delivery approaches.</li><li>Quality, predictability, and engagement-driven delivery metrics</li></ul><p><strong>Desired Candidate Profile</strong></p>Strong proficiency in object-oriented programming and SOLID principles. Extensive hands-on experience with Java 8 or later versions. Solid understanding of software design patterns and architectural principles. Experience with Hibernate and ORM frameworks.Strong knowledge of SQL and NoSQL databases. Experience with unit testing and test-driven development practices.Proficiency in Spring Boot, Git, and Maven. Experience with containerisation technologies such as Docker and Kubernetes.Good understanding of microservices architecture. Experience integrating RESTful and SOAP-based APIs. Familiarity with Agile delivery methodologies. Clear and effective communication skills, with the ability to remain composed and delivery-focused under pressure. A degree in Computer Science, Engineering, or equivalent practical experience

<p> We’re Hiring: Couriers Specialist | Operations</p><p><br></p><p>About Us:</p><p><br></p><p>We are a leading e-commerce platform passionate about delivering exceptional customer experiences. As our operations continue to expand, we’re looking for a detail-oriented Couriers Specialist to join our operations team and ensure smooth courier operations and efficient last-mile delivery.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>* Monitor daily courier operations and ensure smooth delivery flow.</p><p>* Coordinate with couriers to ensure timely pickup and delivery of shipments.</p><p>* Track courier attendance, availability, routes, and daily performance.</p><p>* Follow up on delayed, failed, or undelivered shipments and take necessary actions.</p><p>* Monitor courier productivity and operational KPIs.</p><p>* Coordinate with warehouse, logistics, and customer service teams to resolve operational issues.</p><p>* Ensure couriers follow company policies, SOPs, and delivery procedures.</p><p>* Maintain accurate courier records, reports, and daily performance updates.</p><p>* Identify operational issues and escalate discrepancies to management.</p><p>* Support courier onboarding, allocation, and daily operational requirements.</p><p>* Contribute to improving delivery efficiency and reducing operational issues.</p><p><br></p><p>Qualifications:</p><p><br></p><p>* Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.</p><p>* 1–2 years of experience in courier, last-mile, logistics, or delivery operations.</p><p>* Experience in e-commerce or delivery companies is a strong plus.</p><p>* Good understanding of last-mile delivery and courier operations.</p><p>* Good knowledge of Microsoft Excel and operational systems.</p><p>* Strong communication, coordination, and problem-solving skills.</p><p>* Strong attention to detail and organizational skills.</p><p>* Ability to work in a fast-paced operational environment.</p><p><br></p><p>What We Offer:</p><p><br></p><p>* Competitive Salary + KPIs</p><p>* Fast-paced, growth-focused work environment</p><p>* Opportunities for professional development and career advancement</p><p>* Medical Insurance</p><p><br></p><p>How to Apply:</p><p><br></p><p>Please send your CV to amohamed@ihrs-eg.com with the subject line: “Couriers Specialist”</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>What you’ll do</b> <br><p>Lead the end-to-end delivery of assigned projects and programmes from initiation through to transition into operations.<br>Build, motivate and guide cross-functional delivery teams, creating a clear vision, accountability and shared sense of purpose.<br>Establish and maintain effective relationships with stakeholders, suppliers, delivery teams and business partners throughout the project lifecycle.<br>Define project scope, priorities, schedules and delivery plans to maximise business value.<br>Develop detailed programme and project plans, identifying dependencies, resource requirements, interconnections and critical paths.<br>Create project cost estimates and support financial planning activities.<br>Ensure project and programme workstreams are integrated within the overall delivery roadmap.<br>Monitor project performance against agreed objectives, milestones, risks and success measures.<br>Develop and implement stakeholder communication and engagement plans.<br>Forecast and manage resource demand and supply across people, technology and financial dimensions.<br>Manage project planning and resourcing activities while balancing competing priorities.<br>Coach and support team members, encouraging collaboration, continuous improvement and delivery excellence.<br>Conduct stakeholder analysis and maintain stakeholder maps to ensure expectations and requirements are understood and addressed.<br>Promote open communication and strong working relationships across internal and external stakeholder groups.<br>Ensure compliance with Vodafone delivery governance methodologies and standards.</p><br><br><br><b>About this Role</b> <br> <p>We are seeking a Technical Delivery Project Lead to join the UK IT Portfolio Delivery team, responsible for the governance, planning and delivery of CAPEX-funded initiatives that support business growth. This role focuses on the end-to-end delivery of one or more complex projects across technology and business domains, from business case development through to operational handover.<br>The successful candidate will manage high-complexity transformation and technology initiatives involving multiple stakeholders, third-party suppliers, system integrators and cross-functional delivery teams. They will play a key role in driving project success through effective planning, governance, stakeholder engagement and delivery excellence, ensuring projects are completed to agreed quality, cost and time commitments.</p><br><br><br><b>Who you are</b> <br><p>Egyptian national currently residing in Egypt.<br>Typically more than three years of experience managing the end-to-end delivery of complex ICT projects.<br>Experience delivering technical change, transformation, or business-critical technology initiatives.<br>Understanding of application development and software delivery lifecycles.<br>Experience working with multicultural and geographically distributed teams.<br>Demonstrated ability to lead and influence within both direct and matrix-managed environments.<br>Background within telecommunications and/or network environments.<br>PRINCE2 Practitioner and/or PMP certification.<br>Proven experience managing multiple concurrent projects or programmes of varying size and complexity.<br>Strong stakeholder management and communication skills, with the ability to engage effectively across technical and non-technical audiences.<br>Experience managing programme and project budgets.<br>Understanding of financial accounting concepts, including capitalisation and profit and loss.<br>Strong cross-functional collaboration capabilities.<br>Ability to quickly develop technical knowledge outside their core area of expertise.<br>Advanced proficiency in Microsoft Excel, PowerPoint, Visio and Project.<br>Excellent interpersonal, communication and leadership skills.</p><br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><p>Opportunity to deliver high-impact transformation and technology programmes supporting the UK market.<br>Exposure to senior business stakeholders and strategic decision-making.<br>Experience working across multiple technology domains, delivery partners and supplier ecosystems.<br>Engagement in large-scale programme governance and business change activities.<br>Collaborative and international working environment within a global telecommunications organisation.<br>Opportunities to strengthen leadership, stakeholder management and programme delivery expertise.</p><br><br><br><b>What skills you will learn</b> <br><p>Advanced programme and project delivery methodologies.<br>Large-scale stakeholder engagement and influencing techniques.<br>Financial planning, forecasting and project budget management.<br>Technical transformation and change management practices.<br>Governance, risk and dependency management across complex delivery portfolios.<br>Cross-functional leadership and matrix team management.<br>Telecommunications technology and network delivery expertise.<br>Resource planning and portfolio management capabilities.</p><br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media and #StayConnected</b> <br><p>LinkedIn: https://www.linkedin.com/company/vois/<br>Facebook: https://www.facebook.com/voisglobal<br>Instagram: https://www.instagram.com/voisglobal/<br>You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2</p><br><br><br><br> </div>

<p>Who Are We We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p>About the role We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams. This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed. The team has two clear areas of ownership. First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities. Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end. You own the throughput, quality, and getting integration-heavy work delivered efficiently. This role reports to the Engineering Director.</p><p>Your mission You own the delivery health of your squad end-to-end. You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.</p><p>Key responsibilities</p><ul><li>Manage a team of full stack engineers, actively drive their growth, performance, and engagement. Mobile engineers are a possibility as well.</li><li>Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.</li><li>Run tight agile processes and continuously improve them based on delivery metrics.</li><li>Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.g. with POS systems etc.).</li><li>Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.</li><li>Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.</li><li>Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.</li><li>Uphold security and compliance obligations relevant to the team's work (e.g. PCI DSS etc.), embedding them into how the squad builds rather than treating them as an afterthought.</li><li>Draft and track team OKRs and engineering KPIs (e.g. DORA); when the team is off track, show what is being done about it.</li><li>Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.</li></ul><p>What success looks like (first 6-12 months)</p><ul><li>The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.</li><li>Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.</li><li>Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.</li><li>Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.</li><li>The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.</li><li>Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.</li></ul><p>Your skills</p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li></ul><p>Nice-to-haves</p><ul><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Your skills</p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li></ul><p>Nice-to-haves</p><ul><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a highly motivated Technical Product Owner & Scrum Master to support products and agile delivery initiatives serving the German market. This role combines product ownership, agile delivery leadership, and technical collaboration to ensure business requirements are translated into high-quality, development-ready solutions. The successful candidate will act as the key link between business stakeholders and engineering teams, driving backlog management, delivery execution, stakeholder alignment, and continuous improvement. The role is particularly suited to individuals with a strong understanding of AI technologies, generative AI, software development practices, and agile ways of working.</p> <h4>What you’ll do</h4> <ul> <li>Own and manage the product backlog, ensuring alignment with business objectives, delivery commitments, and team readiness.</li> <li>Partner with business product owners and stakeholders to understand, clarify, refine, and translate requirements into clear user stories, acceptance criteria, and development-ready work items.</li> <li>Serve as the primary connection between stakeholders and development teams, ensuring shared understanding and successful delivery of requirements.</li> <li>Collaborate closely with developers on a day-to-day basis to support requirement clarification and implementation.</li> <li>Facilitate agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.</li> <li>Promote agile best practices while maintaining a pragmatic, delivery-focused mindset. Identify and remove delivery impediments, manage dependencies, and proactively address risks.</li> <li>Monitor sprint progress and communicate delivery status, priorities, risks, and outcomes to stakeholders.</li> <li>Foster collaboration, transparency, accountability, and continuous improvement across business and technical teams.</li> <li>Support AI-related product discussions, capability planning, and delivery activities by applying knowledge of emerging AI technologies and trends.</li> <li>Work effectively with distributed and international teams to achieve delivery objectives.</li> </ul> <h4>Who you are</h4> <ul> <li>Proven experience as a Technical Product Owner, Scrum Master, or a similar agile delivery professional.</li> <li>Strong knowledge of AI technologies, generative AI, and AI-enabled products, with the ability to apply these concepts within product delivery.</li> <li>Solid understanding of software development principles, system integrations, APIs, and modern engineering practices.</li> <li>Hands-on experience managing product backlogs and converting business requirements into actionable delivery plans.</li> <li>Excellent stakeholder management, communication, and workshop facilitation skills.</li> <li>Experience working collaboratively with software development teams in agile environments.</li> <li>Strong analytical and problem-solving capabilities with the confidence to facilitate decision-making in fast-paced settings.</li> <li>Ability to balance business priorities, technical considerations, and delivery constraints effectively.</li> </ul> <h4>Nice to have:</h4> <ul> <li>Experience supporting German stakeholders, customers, or product owners.</li> <li>German language proficiency.</li> <li>Scrum and/or Product Owner certifications such as PSM, CSM, PSPO, CSPO, or equivalent.</li> <li>Experience working with geographically distributed or global teams.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on AI-driven products and solutions supporting an international market.</li> <li>Exposure to complex stakeholder environments across business and technology domains.</li> <li>Experience influencing product strategy, delivery priorities, and agile transformation initiatives.</li> <li>Collaboration with cross-functional engineering, product, and business teams across multiple locations.</li> <li>Opportunity to contribute to innovative solutions while developing expertise in emerging AI technologies.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced product backlog ownership and prioritisation techniques.</li> <li>Practical application of generative AI and AI-powered product delivery concepts.</li> <li>Stakeholder management and business-to-technology translation skills.</li> <li>Agile delivery leadership and facilitation across international teams.</li> <li>Risk management, dependency management, and delivery governance practices.</li> <li>Enhanced knowledge of software architecture, APIs, integrations, and modern engineering approaches.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>

<p>Daily Delivery Coordination &amp; Task Governance</p> <p>Prepare for and actively lead the delivery portion of scheduled department morning calls, identifying due work, blockers, absences, missing submissions, resource conflicts and decisions required.</p> <p>Validate every brief against the approved template and mandatory information before trafficking; return incomplete briefs with the missing requirements clearly listed.</p> <p>Create, assign and maintain tasks in Productive according to approved plans, with accurate owners, dates, statuses, links, dependencies, approved estimated hours and budgets, client deadlines, scope fields and other mandatory custom fields.</p> <p>Maintain end-to-end control of task changes, documenting the original position, revised position, reason, impact and approval where required.</p> <p>Complete morning, afternoon and end-of-day audits to compare commitments with actual progress and ensure deadlines, submissions and next steps remain controlled.</p> <p>Flag at-risk or missed deadlines early, stating the issue, owner, reason, impact, action already taken and recommended next step.</p> <p>Timeplans, Resource Planning &amp; Capacity</p> <p>Track each approved project from the Accounts timeplan through Delivery Manager approval, task and subtask creation, and resource booking.</p> <p>Implement resource bookings based on allocations, estimated hours and budgets approved by the Delivery Manager, respecting the agency s daily bookable-hour limits and escalating exceptions before overbooking.</p> <p>Maintain an accurate, current view of capacity across creative and production teams and highlight conflicts, under-allocation or overload early.</p> <p>Raise allocation conflicts and proposed changes with the Delivery Manager for a decision, then promptly communicate and record the approved changes in the relevant systems.</p> <p>Communication, Meetings &amp; Follow-through</p> <p>Follow up with team members throughout the day on attendance, updates, submissions, blockers and agreed actions, using clear, professional and appropriately assertive communication.</p> <p>Follow up with task owners to confirm they understand the brief, expected output and deadline, and have the materials, access and support needed to begin.</p> <p>Check progress at appropriate points, ask what is missing or blocking delivery, and verify submissions and completion rather than relying solely on system statuses.</p> <p>Attend all relevant internal project calls, kick-offs, briefings, production alignments and post-project calls.</p> <p>Before each call ends, confirm decisions, next steps, owners, deadlines, dependencies and the next checkpoint; update the relevant task promptly after the call.</p> <p>Ensure freelancers and external partners receive complete briefs, approved materials, access and delivery instructions before work begins.</p> <p>Escalate unresolved coordination issues through the agreed route without allowing routine follow-up to transfer back to the Delivery Manager.</p> <p>Reporting, Monitoring &amp; Scope Control</p> <p>Produce accurate daily capacity, workload, submission and risk updates using Productive and supporting capacity views.</p> <p>Maintain cross-departmental capacity reporting so creative, social and production teams have a shared view of current and upcoming demand.</p> <p>Provide the Delivery Manager with concise evidence-based updates on portfolio health, operational risks and recurring patterns requiring intervention.</p> <p>Ask for clarification when requested work, amendments or bookings appear inconsistent with approved scope or hours, and refer any required decision to the Delivery Manager before proceeding.</p> <p>Nice to Have</p> <ul> <li>Experience with Productive, ClickUp, Clockify, Frame.io or similar tools.</li> <li>Experience supporting production scheduling, freelancers or external creative partners.</li> </ul> <p>What Success Looks Like</p> <ul> <li>Morning calls are prepared, focused and action-led, with clear owners, blockers and submission times.</li> <li>No brief is treated as ready until the required template and information are complete.</li> <li>Productive is a reliable source of truth: owners, dates, statuses, links, scope, hours, budgets, dependencies and decisions remain accurate as work changes.</li> <li>At-risk deadlines are identified before they are missed, and no missed deadline goes unreported.</li> <li>Approved projects are booked promptly and accurately, without unapproved overbooking or budget-hour variance.</li> <li>Actions from internal calls are recorded promptly and followed through to completion or escalation.</li> <li>Amendments are correctly classified and potential scope changes are held before delivery work begins.</li> <li>Teams receive clear instructions and proactive check-ins, with missing information and blockers addressed early.</li> <li>By the end of three months, routine daily delivery responsibilities are managed independently without repeated reminders or routine intervention.</li> <li>Decisions on SLAs and resource allocation continue to sit with the Delivery Manager.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>What You Bring (Qualifications)</p> <p>Must Have</p> <ul> <li>At least 1 2 years of relevant experience in traffic, resource coordination, project coordination, delivery or operations within an agency environment, preferably creative, content, production.</li> <li>Strong organisational ability and the discipline to manage multiple tasks, deadlines, data points and follow-ups at the same time.</li> <li>Practical understanding of agency departments and their responsibilities, and how creative, content and production work moves through briefing, execution, reviews, amendments, approvals and final delivery.</li> <li>Confidence using project-management and resource-planning systems and maintaining them as a reliable source of truth.</li> <li>Clear written and verbal communication, with the confidence to speak directly with teams, ask questions, follow up persistently and professionally, document commitments and escalate issues with evidence.</li> <li>Strong attention to detail across task data, timeplans, estimates, bookings, attendance, equipment and documentation.</li> <li>A proactive problem-solving mindset: you identify risks early, act within your authority and recommend a next step.</li> <li>Demonstrated ability to manage routine coordination and follow-through without repeated reminders, while recognising when a decision requires the Delivery Manager.</li> <li>Basic understanding of project estimates, budgeted hours and the relationship between resource planning and profitability.</li> </ul>

<p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.</p><p>Role purpose</p><p>The purpose of this role is to coordinate and control the end-to-end operational activities required to deliver exam services to institutional (B2O) clients, including schools, universities, ministries, and professional bodies. Sitting within the Operations Planning and Registration function, the role ensures contracted services are delivered accurately, efficiently, and in compliance with British Council policies, processes, SOPs, exam security requirements, and awarding body regulations. Working closely with the B2O Account Support Officer, who is the client s primary contact, the role ensures operational inputs, data, internal workflows, and handovers are completed accurately, on time, and to the required quality, providing the operational backbone for a seamless client experience and consistent, high-quality service. The role performs key operational activities directly and, where services are centralised or hub-delivered, provides oversight, quality assurance, operational assurance, and escalation management across registration, scheduling, billing and credit notes, payment tracking, post-test processing, and other delivery workflows. It manages operational communication with UK Examination Boards for University and Professional Exams and collaborates with Delivery, Planning &amp; Registration, Workforce Resourcing, Finance, and hub teams to ensure operational readiness, seamless exam delivery, continuity, data accuracy, timely process completion, and consistent service quality.</p><p>Main accountabilities</p><p>Service Delivery and Operational Assurance : Coordinates end-to-end operational processes for institutional (B2O) exam services, ensuring accurate, timely, and compliant delivery in line with British Council and awarding body requirements. The role oversees registration, scheduling, pre-test, test-day, and post-test activities, verifies operational readiness across venues, materials, workforce, special arrangements, and data integrity, monitors hub-delivered processes, manages operational communication with UK Examination Boards for university and professional exams, and maintains accurate records to support audit, reporting, and compliance.</p><p>Risk, Compliance and Stakeholder Management: Ensures all B2O operations comply with exam security, safeguarding, data protection, awarding body regulations, SLAs, Standard Operating Procedures (SOPs), and quality standards through regular quality assurance and operational risk management. Working closely with the B2O Account Support Officer and internal teams, including Delivery, Planning &amp; Registration, Workforce Resourcing, Customer Service, Finance, and hub teams, the role coordinates operational readiness, provides timely updates and risk escalations, supports client escalations with accurate operational information, and contributes insights to improve service quality and strengthen institutional partnerships.</p><p>Financial and Operational Leadership: Ensures accurate and timely invoicing, credit notes, payment tracking, and financial adjustments for B2O exam services, either by completing the work directly or overseeing delivery by the Shared Service Centre, while coordinating with Finance to resolve payment issues and supporting cost-effective delivery through accurate operational planning. The role also supports induction, training, and communication for Shared Service Centre teams, provides operational guidance and governance across teams supporting B2O clients, and promotes quality, compliance, and continuous improvement.</p><p>Qualification and Experience</p><p>Essentials</p><ul><li>Degree or equivalent experience.</li><li>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)</li><li>Understanding of compliance, safeguarding or screening requirements</li><li>Strong process management and organisational skills</li><li>Ability to work to deadlines in a fast-paced delivery environment</li><li>Experience supervising staff or contractors.</li></ul><p>Desirables</p><ul><li>Lean Six Sigma qualification.</li><li>Knowledge of Teaching or Exams operations</li><li>Experience working with shared services / outsourced delivery teams</li><li>Experience with financial workflow support such as billing or payment tracking.</li></ul><p>Important information</p><ul><li>British Council Pay band: 4</li><li>Location: Egypt</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or equivalent experience.</li><li>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)</li><li>Understanding of compliance, safeguarding or screening requirements</li><li>Strong process management and organisational skills</li><li>Ability to work to deadlines in a fast-paced delivery environment</li><li>Experience supervising staff or contractors.</li><li>Lean Six Sigma qualification.</li><li>Knowledge of Teaching or Exams operations</li><li>Experience working with shared services / outsourced delivery teams</li><li>Experience with financial workflow support such as billing or payment tracking.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Grow with us <br><p><strong>About this opportunity:</strong></p><br><br><p>SNOC Manager is responsible for Satellite NOCs activities to ensure quality delivery on the committed operational and financial targets, to initiate improvement plans based on deviations detected in collaboration with delivery stakeholders, to track, report and improve MS contract efficiency targets through automation initiatives and Global best practice adoption.</p><br><br>Join our Team <br><p><strong>What you will do:</strong></p><br><br><ul><li>Embracing and supporting BCSS strategic initiatives such as SDE plans</li><li>Responsible for local SNOC efficiency targets.</li><li>Responsible to secure that the quality and cost of the services delivered by the SNOC are in accordance to the expected levels agreed through WLA for MS Network</li><li>Focus on operational and financial performance in accordance to the WLA, covering service delivery performance.</li><li>Focus on productivity and efficiency of the delivery team under their responsibility</li><li>Ensure optimal team dimensioning with respect to the scope of delivery.</li><li>Build strong collaboration and team-spirit across the delivery teams to enable performance towards overall account and regional targets</li><li>Develop and maintain excellent relationships with both internal and external customers</li><li>Responsible for Operational Management: ensure that the Service Delivery by the Operations teams are compliant as per the contractual SLAs and drive Operational Excellence end to end</li><li>Ensure any over-delivery is identified and highlighted towards management</li><li>Responsible for Internal Governance for MS Contracts to monitor that costs booked to a contract are in-line with WLA and delivery performance is meeting required WLA targets.</li><li>Responsible for Contract Transformation &amp; Handover: operational preparedness for the new contracts / Change request for running contracts</li><li>Accountable &amp; responsible for defining pyramid per MS contract</li><li>Accountable and responsible for automation targets and initiatives.</li></ul><br><p><strong>The skills you bring:</strong></p><br><br><ul><li>Telecom Managed Services experience from vendor and/or service provider</li><li>BSc or equivalent degree</li><li>Previous experience from managing contract delivery (5+ years required)</li><li>Management experience (10+ years)</li><li>Resource management (including budget management)</li><li>Highly developed line management skills and leading by example.</li><li>Self-motivated and works well under pressure.</li><li>Performance and results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.</li><li>Highly developed skills in interpersonal communication and ability to communicate effectively on an executive level, both internally and externally.</li><li>Customer oriented and business minded – has a consultative approach and focus on profitability.</li><li>Highly developed skills in driving change.</li><li>Ability to prioritize and plan own work to meet assigned schedules and targets.</li><li>Ability to work efficiently as part of a global delivery team</li><li>Analytic with strong problem-solving capability.</li><li>Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.</li><li>Highly developed knowledge in diversity awareness</li><li>Good conflict management skills.</li><li>Good English language skills oral and written.</li><li>Contract delivery language will be a plus.</li><li>Good knowledge of products and systems in the customer’s network.</li><li>Good knowledge and understanding of the customer’s business situation.</li><li>Deep understanding of the managed service delivery business requirement</li><li>Deep understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting</li><li>Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change</li><li>Highly adaptive, and thriving in a rapidly changing environment</li></ul><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Egypt (EG) || Cairo</p><br><br><p><strong>Req ID:</strong>&nbsp;790988 </p><br><br><br><br><br> </div>

<p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.</p><p>Role purpose</p><p>The purpose of this role is to support the effective day-to-day delivery of Teaching operations at a single-country/location level by coordinating key administrative and operational processes and ensuring continuity and delivery readiness. Reporting to the Teaching Operations Manager, the role supports the implementation of operational plans and schedules aligned with teaching delivery needs, coordinates administrative activities related to class delivery, venue readiness and teacher support, and contributes to smooth pre-term and in-term operations across Teaching Centres and partner locations. The role also supports the onboarding and coordination of delivery partners and suppliers, ensuring operational activities are completed efficiently and in line with established processes. The Coordinator works closely with teaching staff, operational teams and other internal stakeholders to maintain delivery readiness, support safeguarding and quality compliance, and ensure accurate and timely communication and documentation. The role assists with safeguarding compliance and documentation, acting as a point of contact for related queries; monitors and reports operational issues, escalating them to the Manager where necessary; supports issue resolution; and contributes to continuous improvement by identifying and addressing routine operational inefficiencies. The role plays a key part in ensuring consistent, well-coordinated and high-quality Teaching operations.</p><h4>Roles Accountabilities</h4><p>Service Delivery &amp; Customer Experience:</p><p>Delivers a range of administrative and customer services within agreed corporate procedures to maximise quality, continuity and efficiency. Ensures student registration, customer care and re-registration processes comply with corporate policies and support effective teaching, learning and service standards. Maintains accurate customer and financial records in line with corporate requirements, prepares routine and some non-standard documentation, reports and financial analysis/reconciliations, and undertakes basic data/task/information analysis to support process improvement. Provides logistical support within the Teaching Centre and supports the delivery of internal and external activities to ensure they run smoothly and efficiently. Receives and responds to customer enquiries, acting as a point of reference for queries, identifying complex issues requiring resolution by others and referring them appropriately.</p><p>Customer Experience, Risk &amp; Compliance:</p><p>Recognises and understands the impact of incidents, including complaints, resourcing problems, and logistical or technical difficulties, and proactively alerts the relevant team to issues that may affect teaching delivery or customer experience. Communicates and liaises proactively with internal and external stakeholders to ensure effective coordination and delivery of events, services and activities, while building an understanding of relevant contacts and teams to support effective issue resolution. Understands and adheres to risk management procedures relevant to teaching delivery, including child protection, security policies, financial protocols and anti-fraud measures, and highlights instances of non-compliance to senior managers. Ensures financial and customer data is handled in accordance with corporate requirements to support accurate reporting and informed decision-making.</p><p>Resource Management &amp; Self-Management:</p><p>Monitors and takes responsibility for small-scale resources, following established procedures and ensuring equipment and materials are available and ready for use when required. Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery across daily and weekly time horizons. Tasks and coordinates internal colleagues and/or external suppliers to complete activities within established procedures, ensuring efficient service delivery, and monitors task completion against agreed quality and time standards.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualification and Experience</h4>Essential<br><ul><li>Degree or equivalent experience.</li><li>Experience in a customer-focused environment.</li></ul>

Location: Methode Electronics Egypt – Nasr City Department: Customer Service / Supply Chain Job Purpose Manage customer demand and orders from receipt through delivery, ensuring accurate planning, effective stakeholder coordination, and timely fulfillment in line with customer requirements. Key Responsibilities Receive, review, and process customer orders and demand forecasts. Analyze customer demand and translate it into clear order and delivery requirements. Coordinate with Planning, Production, Logistics, Warehouse, Quality, and Sales teams to ensure order fulfillment. Monitor order status, production availability, and delivery schedules. Proactively identify supply or delivery risks and communicate corrective actions to customers and internal stakeholders. Maintain accurate customer orders, schedules, and related data in the company’s systems. Provide customers with regular updates regarding order status, delivery dates, shortages, or changes. Support demand-planning activities by monitoring forecast changes and highlighting significant fluctuations. Handle customer inquiries, complaints, and order-related issues professionally and promptly. Track customer-service KPIs, including on-time delivery, backlog, order accuracy, and customer satisfaction. Build strong working relationships with customers and cross-functional teams. Qualifications and Experience Bachelor’s degree in Business Administration, Supply Chain, Logistics, Commerce, or a related field.2–4 years of experience in customer service, order management, demand planning, or supply-chain coordination. Experience in the automotive or manufacturing industry is strongly preferred. Excellent command of written and spoken English. Strong knowledge of Microsoft Excel; experience with ERP systems is preferred. Strong analytical, planning, communication, and problem-solving skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Customer-focused, proactive, detail-oriented, and capable of working across different functions.

<p>The Technical Delivery Zendesk Integrations &amp; Configuration role designs, configures, and delivers Zendesk technical solutions, with a strong focus on API integrations, data flows, and technical platform configuration. The role partners with Digital Services Delivery, IT, and client stakeholders to translate requirements into scalable implementations, maintain stable production operations, and continuously enhance platform performance and automation. As the client s technical partner, you will lead technical workshops and client calls, guiding discussions from discovery through delivery. You will collaborate closely with internal teams including Professional Services Delivery, Solutions, Account Management, and other IT teams to ensure alignment and successful outcomes.</p><p>Your key responsibilities will include:</p><ul><li>Own the technical delivery of Zendesk integrations and advanced configuration, focusing on APIs, middleware/iPaaS data flows, webhooks, and authentication.</li><li>Translate functional requirements into technical designs (integration specs, data mapping, error handling, non-functional requirements) and validate with client IT and internal teams.</li><li>Build, configure, and maintain integration-related Zendesk components (connectors/apps, routing dependencies, automation enablers) and ensure secure, scalable implementations.</li><li>Lead technical workshops and client calls on architecture, integration decisions, and environment readiness (functional workshops/training/testing are BA-led).</li><li>Troubleshoot and resolve technical issues across integrations and platform configuration, performing root-cause analysis and driving permanent fixes.</li><li>Prepare production readiness: monitoring approach, operational handover inputs, and support procedures for integration components.</li></ul><p>Why You ll Love This Role:</p><ul><li>Be at the forefront of CX transformation, working with leading CXM technical delivery</li><li>Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment</li><li>Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results</li><li>Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills</li><li>Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Must have:</p><ul><li>5+ years experience in technical delivery / implementation / technical project management within SaaS, CRM, or enterprise applications</li><li>3-6 years Zendesk experience in a technical role (integration and/or platform technical configuration)</li><li>Strong client-facing capability: able to lead technical calls/workshops and serve as the technical point of contact</li><li>Proven ability to manage multiple customers/projects in parallel (portfolio delivery)</li><li>Hands-on experience with technical configuration, upgrades/deployments, and production support in live environments</li><li>Solid understanding of integrations and architecture (APIs, data flows, SSO) and strong technical documentation practices</li><li>Fluent English (written and spoken) C1 minimum</li></ul><p>Nice to have:</p><ul><li>Experience working in Professional Services environments with shared ownership across PM / technical delivery roles</li><li>Familiarity with common delivery toolsets and frameworks: Git / GitLab, Jira, Confluence, Office 365</li><li>Relevant Zendesk certifications (Admin and/or Developer)</li><li>Exposure to iPaaS/middleware platforms and integration delivery patterns</li><li>Experience supporting global/remote teams and managing stakeholder alignment across time zones</li></ul>

مطلوب للعمل فورًا – موظف تعاقدات<br>تعلن Delivery X عن فتح باب التعيين لوظيفة Sales Team Member للعمل iضمن فريق التعاقدات. <br> طبيعة العمل: ميداني (Outdoor)<br> المرتب الشهري 11000 جنيه + عمولات إضافية <br> المهام الوظيفية:<br> التعاقد مع شركاء جدد مع فريق المبيعات الخاص بك طبقا للمهام اليومية.<br> الشروط:<br>• اللباقة وحسن التواصل. • الجدية والالتزام. • القدرة على العمل الميداني. • يفضل وجود خبرة في المبيعات أو التعاقدات، وليست شرطًا. . يفضل ان يكون مؤهل عالي او فوق متوسط<br> للتقديم:ابعت الـ CV أو تواصل معنا عبر الرسائل. <br>business@delivery-x.net

<strong>About Tribe X<br><br></strong>Tribe X Digital is a premier, global performance agency that sits at the intersection of luxury aesthetics and digital science. We don’t just manage campaigns; we architect end-to-end digital experiences for the world’s most prestigious hospitality brands, luxury real estate developers, and disruptive tech startups.<br><br>With a footprint spanning Amsterdam, Dubai, and Cairo, we operate as a high-octane extension of our clients' teams. Our work is defined by a "zero-ego" commitment to excellence, utilizing AI-powered advertising, bespoke content creation, and data-driven strategy to transform brand presence into measurable global impact. At Tribe X, we are building the future of luxury marketing, one pixel-perfect, ROI-positive campaign at a time.<br><br><strong>Role Overview<br><br></strong>The Assistant Delivery Manager is the day-to-day control centre of agency delivery, turning approved plans into clear actions and keeping briefs, tasks, timelines, resource bookings, submissions and follow-ups accurate and moving.<br><br>Working under the direction of the Delivery Manager, you actively connect teams across the agency, check that people have what they need, monitor progress and follow through on commitments. You ensure every task has the right brief, owner, dates, hours, dependencies and next steps, while keeping Productive accurate and surfacing risks before they affect delivery.<br><br>You manage routine coordination independently and implement agreed decisions, helping teams work with clarity and deliver within approved plans and budgets. The Delivery Manager retains decision-making authority over SLAs and resource allocation, and you consult them when changes, exceptions or unresolved issues require a decision.<br><br><strong>What You’ll Do<br><br></strong><strong>Daily Delivery Coordination &amp; Task Governance<br><br></strong><ul><li>Prepare for and actively lead the delivery portion of scheduled department morning calls, identifying due work, blockers, absences, missing submissions, resource conflicts and decisions required.</li><li>Validate every brief against the approved template and mandatory information before trafficking; return incomplete briefs with the missing requirements clearly listed.</li><li>Create, assign and maintain tasks in Productive according to approved plans, with accurate owners, dates, statuses, links, dependencies, approved estimated hours and budgets, client deadlines, scope fields and other mandatory custom fields.</li><li>Maintain end-to-end control of task changes, documenting the original position, revised position, reason, impact and approval where required.</li><li>Complete morning, afternoon and end-of-day audits to compare commitments with actual progress and ensure deadlines, submissions and next steps remain controlled.</li><li>Flag at-risk or missed deadlines early, stating the issue, owner, reason, impact, action already taken and recommended next step.<br><br></li></ul><strong>Timeplans, Resource Planning &amp; Capacity<br><br></strong><ul><li>Track each approved project from the Accounts timeplan through Delivery Manager approval, task and subtask creation, and resource booking.</li><li>Implement resource bookings based on allocations, estimated hours and budgets approved by the Delivery Manager, respecting the agency’s daily bookable-hour limits and escalating exceptions before overbooking.</li><li>Maintain an accurate, current view of capacity across creative and production teams and highlight conflicts, under-allocation or overload early.</li><li>Raise allocation conflicts and proposed changes with the Delivery Manager for a decision, then promptly communicate and record the approved changes in the relevant systems.<br><br></li></ul><strong>Communication, Meetings &amp; Follow-through<br><br></strong><ul><li>Follow up with team members throughout the day on attendance, updates, submissions, blockers and agreed actions, using clear, professional and appropriately assertive communication.</li><li>Follow up with task owners to confirm they understand the brief, expected output and deadline, and have the materials, access and support needed to begin.</li><li>Check progress at appropriate points, ask what is missing or blocking delivery, and verify submissions and completion rather than relying solely on system statuses.</li><li>Attend all relevant internal project calls, kick-offs, briefings, production alignments and post-project calls.</li><li>Before each call ends, confirm decisions, next steps, owners, deadlines, dependencies and the next checkpoint; update the relevant task promptly after the call.</li><li>Ensure freelancers and external partners receive complete briefs, approved materials, access and delivery instructions before work begins.</li><li>Escalate unresolved coordination issues through the agreed route without allowing routine follow-up to transfer back to the Delivery Manager.<br><br></li></ul><strong>Reporting, Monitoring &amp; Scope Control<br><br></strong><ul><li>Produce accurate daily capacity, workload, submission and risk updates using Productive and supporting capacity views.</li><li>Maintain cross-departmental capacity reporting so creative, social and production teams have a shared view of current and upcoming demand.</li><li>Provide the Delivery Manager with concise evidence-based updates on portfolio health, operational risks and recurring patterns requiring intervention.</li><li>Ask for clarification when requested work, amendments or bookings appear inconsistent with approved scope or hours, and refer any required decision to the Delivery Manager before proceeding.<br><br></li></ul><strong>What You Bring (Qualifications)<br><br></strong><strong>Must Have<br><br></strong><ul><li>At least 1–2 years of relevant experience in traffic, resource coordination, project coordination, delivery or operations within an agency environment, preferably creative, content, production.</li><li>Strong organisational ability and the discipline to manage multiple tasks, deadlines, data points and follow-ups at the same time.</li><li>Practical understanding of agency departments and their responsibilities, and how creative, content and production work moves through briefing, execution, reviews, amendments, approvals and final delivery.</li><li>Confidence using project-management and resource-planning systems and maintaining them as a reliable source of truth.</li><li>Clear written and verbal communication, with the confidence to speak directly with teams, ask questions, follow up persistently and professionally, document commitments and escalate issues with evidence.</li><li>Strong attention to detail across task data, timeplans, estimates, bookings, attendance, equipment and documentation.</li><li>A proactive problem-solving mindset: you identify risks early, act within your authority and recommend a next step.</li><li>Demonstrated ability to manage routine coordination and follow-through without repeated reminders, while recognising when a decision requires the Delivery Manager.</li><li>Basic understanding of project estimates, budgeted hours and the relationship between resource planning and profitability.<br><br></li></ul><strong>Nice to Have<br><br></strong><ul><li>Experience with Productive, ClickUp, Clockify, Frame.io or similar tools. </li><li>Experience supporting production scheduling, freelancers or external creative partners. <br><br></li></ul><strong>What Success Looks Like<br><br></strong><ul><li>Morning calls are prepared, focused and action-led, with clear owners, blockers and submission times.</li><li>No brief is treated as ready until the required template and information are complete.</li><li>Productive is a reliable source of truth: owners, dates, statuses, links, scope, hours, budgets, dependencies and decisions remain accurate as work changes.</li><li>At-risk deadlines are identified before they are missed, and no missed deadline goes unreported.</li><li>Approved projects are booked promptly and accurately, without unapproved overbooking or budget-hour variance.</li><li>Actions from internal calls are recorded promptly and followed through to completion or escalation.</li><li>Amendments are correctly classified and potential scope changes are held before delivery work begins.</li><li>Teams receive clear instructions and proactive check-ins, with missing information and blockers addressed early.</li><li>By the end of three months, routine daily delivery responsibilities are managed independently without repeated reminders or routine intervention. Decisions on SLAs and resource allocation continue to sit with the Delivery Manager.<br><br></li></ul><strong>Why You’ll Love It Here<br><br></strong>At Tribe X, we champion impact without ego by fostering a high-performance environment where your voice matters and your ideas scale. You will work at the edge of what is next as we use the latest AI and martech tools to solve complex challenges for premium global clients. Joining our team means tapping into a global pulse where the flexibility of a hybrid remote culture meets the high-octane energy of a world-class agency. We are built to grow and we invest deeply in your evolution because if you have the drive to lead, we provide the platform to make it happen.<br><br><strong>Apply Now<br><br></strong>If you are ready to bring your expertise to a team that values sharp thinking and effortless execution, let’s talk. We are looking for the restless and the bold to help us build what is next. Send us you

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a highly motivated Technical Product Owner &amp; Scrum Master to support products and agile delivery initiatives serving the German market. This role combines product ownership, agile delivery leadership, and technical collaboration to ensure business requirements are translated into high-quality, development-ready solutions. The successful candidate will act as the key link between business stakeholders and engineering teams, driving backlog management, delivery execution, stakeholder alignment, and continuous improvement. The role is particularly suited to individuals with a strong understanding of AI technologies, Generative AI, software development practices, and Agile ways of working.<br><br><br><b>What you’ll do</b> <br>Own and manage the product backlog, ensuring alignment with business objectives, delivery commitments, and team readiness.<br> Partner with business Product Owners and stakeholders to understand, clarify, refine, and translate requirements into clear user stories, acceptance criteria, and development-ready work items.<br> Serve as the primary connection between stakeholders and development teams, ensuring shared understanding and successful delivery of requirements.<br> Collaborate closely with developers on a day-to-day basis to support requirement clarification and implementation.<br> Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.<br> Promote Agile best practices while maintaining a pragmatic, delivery-focused mindset.Identify and remove delivery impediments, manage dependencies, and proactively address risks.Monitor sprint progress and communicate delivery status, priorities, risks, and outcomes to stakeholders.<br> Foster collaboration, transparency, accountability, and continuous improvement across business and technical teams.<br> Support AI-related product discussions, capability planning, and delivery activities by applying knowledge of emerging AI technologies and trends.<br> Work effectively with distributed and international teams to achieve delivery objectives.<br><br><br><b>Who you are</b> <br> <ul> <li>Proven experience as a Technical Product Owner, Scrum Master, or a similar Agile delivery professional.</li> <li>Strong knowledge of AI technologies, Generative AI, and AI-enabled products, with the ability to apply these concepts within product delivery.</li> <li>Solid understanding of software development principles, system integrations, APIs, and modern engineering practices.</li> <li>Hands-on experience managing product backlogs and converting business requirements into actionable delivery plans.</li> <li>Excellent stakeholder management, communication, and workshop facilitation skills.</li> <li>Experience working collaboratively with software development teams in Agile environments.</li> <li>Strong analytical and problem-solving capabilities with the confidence to facilitate decision-making in fast-paced settings.</li> <li>Ability to balance business priorities, technical considerations, and delivery constraints effectively.</li> </ul> <strong>Nice to have:</strong><br> <ul> <li>Experience supporting German stakeholders, customers, or Product Owners.</li> <li>German language proficiency.</li> <li>Scrum and/or Product Owner certifications such as PSM, CSM, PSPO, CSPO, or equivalent.</li> <li>Experience working with geographically distributed or global teams.</li> </ul> <br><br><br><b>Not a perfect fit?</b> <br>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><br><b>What's in it for you</b> <br>Opportunity to work on AI-driven products and solutions supporting an international market.<br> Exposure to complex stakeholder environments across business and technology domains.<br> Experience influencing product strategy, delivery priorities, and agile transformation initiatives.<br> Collaboration with cross-functional engineering, product, and business teams across multiple locations.<br> Opportunity to contribute to innovative solutions while developing expertise in emerging AI technologies.<br><br><br><b>What skills you will learn</b> <br>Advanced product backlog ownership and prioritisation techniques.<br> Practical application of Generative AI and AI-powered product delivery concepts.<br> Stakeholder management and business-to-technology translation skills.<br> Agile delivery leadership and facilitation across international teams.<br> Risk management, dependency management, and delivery governance practices.<br> Enhanced knowledge of software architecture, APIs, integrations, and modern engineering approaches.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br>LinkedIn: https://www.linkedin.com/company/vois/<br> Facebook:&nbsp;https://www.facebook.com/voisglobal<br> Instagram:&nbsp;https://www.instagram.com/voisglobal/<br> You can also chat with our employees to learn more about our projects:&nbsp;https://lnkd.in/dpkrcvR2<br><br><br><br> </div>

<div> <div> <div><br></div></div><div><div> </div> </div> <div> <div><b> Job Summary <br></b></div> <div> <div> <p>The Technical Delivery Zendesk Integrations &amp; Configuration role designs, configures, and delivers Zendesk technical solutions, with a strong focus on API integrations, data flows, and technical platform configuration. The role partners with Digital Services Delivery, IT, and client stakeholders to translate requirements into scalable implementations, maintain stable production operations, and continuously enhance platform performance and automation. </p> </div> <div> <p>As the client s technical partner, you will lead technical workshops and client calls, guiding discussions from discovery through delivery. You will collaborate closely with internal teams including Professional Services Delivery, Solutions, Account Management, and other IT teams to ensure alignment and successful outcomes. </p> </div> </div> </div> <div> <div><strong style="font-size: 13px;"><br></strong></div><div><strong style="font-size: 13px;">Your key responsibilities will include:</strong></div><div> <ul> <li>Own the technical delivery of Zendesk integrations and advanced configuration, focusing on APIs, middleware/iPaaS data flows, webhooks, and authentication. </li> <li>Translate functional requirements into technical designs (integration specs, data mapping, error handling, non-functional requirements) and validate with client IT and internal teams. </li> <li>Build, configure, and maintain integration-related Zendesk components (connectors/apps, routing dependencies, automation enablers) and ensure secure, scalable implementations. </li> <li>Lead technical workshops and client calls on architecture, integration decisions, and environment readiness (functional workshops/training/testing are BA-led). </li> <li>Troubleshoot and resolve technical issues across integrations and platform configuration, performing root-cause analysis and driving permanent fixes. </li> <li>Prepare production readiness: monitoring approach, operational handover inputs, and support procedures for integration components. <br> <br> </li> </ul> <p> <strong>Why You ll Love This Role: </strong> </p> <p> Be at the forefront of CX transformation, working with leading CXM technical delivery </p> <p> Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment <br> Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results <br> Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills <br> Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills </p> </div> </div> <div> <div> Experience <br></div> <div> <p> <strong>Must have: </strong> </p> <ul> <li>5+ years experience in technical delivery / implementation / technical project management within SaaS, CRM, or enterprise applications </li> <li>3-6 years Zendesk experience in a technical role (integration and/or platform technical configuration) </li> <li>Strong client-facing capability: able to lead technical calls/workshops and serve as the technical point of contact </li> <li>Proven ability to manage multiple customers/projects in parallel (portfolio delivery) </li> <li>Hands-on experience with technical configuration, upgrades/deployments, and production support in live environments </li> <li>Solid understanding of integrations and architecture (APIs, data flows, SSO) and strong technical documentation practices </li> <li>Fluent English (written and spoken) C1 minimum <br> <br> </li> </ul> <p> <strong>Nice to have: </strong> </p> <ul> <li>Experience working in Professional Services environments with shared ownership across PM / technical delivery roles</li> <li>Familiarity with common delivery toolsets and frameworks: Git / GitLab, Jira, Confluence, Office 365 </li> <li>Relevant Zendesk certifications (Admin and/or Developer) </li> <li>Exposure to iPaaS/middleware platforms and integration delivery patterns </li> <li>Experience supporting global/remote teams and managing stakeholder alignment across time zones </li> </ul> </div> </div> <div> <div> What We Offer <br></div> <div> <p> <strong>Impactful work</strong>. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.<br> <strong>Professional growth.</strong> Continuous learning and development opportunities in a dynamic, remote work environment.<br> <strong>Competitive compensation.</strong> Attractive salary and benefits package.<br> <strong>Collaborative environment.</strong> A supportive team culture with opportunities for occasional travel for training and industry events.</p> </div> </div> </div>

<p>The Service Manager is responsible for managing complex service delivery operations, overseeing the execution of service plans, and ensuring that services meet or exceed client expectations. The role coordinates with internal teams to resolve service issues, driving continuous improvement initiatives, and maintaining high levels of customer satisfaction. The role analyzes service delivery metrics, identifies trends and opportunities for optimization, and implements strategies to enhance service efficiency and effectiveness.</p><p>Your Role:</p><ul><li>Leads complex service delivery projects, coordinating cross-functional teams and resources to ensure that services are delivered on time, within scope, and according to budgetary requirements.</li><li>Service Manager leads the Field Service engineers and actively supports their growth within the organization.</li><li>Develops and maintains strong relationships with key customers, acting as a trusted advisor to understand their evolving needs and ensuring that service delivery aligns with their business objectives.</li><li>Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.</li><li>Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.</li><li>Analyzes service performance data to identify trends, optimize processes, and implement strategic improvements that enhance service efficiency, quality, and customer satisfaction.</li><li>Oversees the end-to-end service delivery lifecycle, from project initiation and planning through to execution and post-delivery review, ensuring all milestones and deliverables are met.</li><li>Manages service delivery risks by proactively identifying potential issues, developing mitigation strategies, and coordinating with internal teams to ensure continuous service improvement.</li><li>Ensures that all service delivery activities comply with contractual obligations, industry regulations, and internal quality standards, maintaining a strong focus on operational excellence.</li><li>Facilitates regular client meetings to review service performance, address concerns, and discuss opportunities for service enhancements, fostering a collaborative partnership with customers.</li><li>Prepares and delivers detailed reports and presentations to senior management, providing insights into service delivery performance, challenges, and recommendations for future improvements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor' / master s degree in healthcare, Engineering, Business Administration or equivalent.</li><li>Minimum 7 years of experience within Service Delivery -Management or Customer Relationship Management in Medical Devices Industry or equivalent.</li><li>Minimum 5 years of experience in MR /CT modality</li><li>Experience with customer service management/biomedical with team leading experience.</li><li>Customer focused &amp; High Commitment to patient safety and quality.</li><li>Role model (Responsive, High discipline, agile and have high consistency in delivering results).</li><li>Have the skills, ability to lead, inspire &amp; develop high talented professional team members, and being open to feedback for driving results and fostering team engagement &amp; positive performance culture.</li><li>Have excellent analytical skills to solve problems and to make decisions on spot, as well as being able to articulate complex procedures by thinking laterally and offer creative solutions.</li><li>Fluency in English, verbal and written in addition to local language.</li></ul>

<p>We are seeking a highly adaptable Technical Delivery Project Lead to manage complex cross-country programmes and large-scale projects across multiple telecommunications network domains. The role focuses on delivering end-to-end project and programme management services for VOIS customers, Vodafone Germany market stakeholders, and Vodafone Group partners. The successful candidate will combine strong telecommunications expertise with stakeholder management, governance, risk management, and delivery excellence to ensure successful outcomes across diverse technology portfolios.</p><p><strong>What you ll do</strong></p><ul><li>Lead the end-to-end lifecycle of complex programmes and projects, from feasibility assessment and design coordination through testing, acceptance, and operational handover.</li><li>Establish and maintain programme and project governance in collaboration with Market Delivery Managers and key stakeholders.</li><li>Develop and continuously update project plans to ensure alignment with wider programme objectives and governance frameworks.</li><li>Identify, manage, and mitigate project risks and issues while coordinating appropriate stakeholder actions.</li><li>Manage escalations and support the prioritisation of resources, budgets, and specialist expertise.</li><li>Deliver clear, customer-focused communication and reporting to stakeholders across multiple management levels.</li><li>Ensure timely reporting and governance adherence through the NSE project management framework and tools.</li><li>Promote the growth and adoption of Delivery Management managed services and contribute to continuous improvement initiatives, knowledge sharing, and productivity enhancement across the delivery management community.</li><li>Support engagement activities and foster collaboration across the wider organisation.</li></ul><p><strong>What's in it for you</strong></p><ul><li>Opportunity to lead strategic, high-impact, cross-country programmes across multiple network domains.</li><li>Exposure to international stakeholders across Vodafone markets and Vodafone Group functions.</li><li>Involvement in complex telecommunications transformation initiatives and delivery management services.</li><li>Opportunities to influence service innovation, delivery excellence, and continuous improvement practices.</li><li>A collaborative environment that supports professional growth, knowledge sharing, and leadership development.</li></ul><p><strong>What skills you will learn</strong></p><ul><li>Advanced programme and project governance methodologies.</li><li>Large-scale stakeholder engagement and executive communication skills.</li><li>Cross-domain telecommunications delivery and network transformation expertise.</li><li>Risk management, escalation handling, and strategic decision-making capabilities.</li><li>Best practices in delivery management managed services and operational excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Who you are</strong></p><ul><li>Strong understanding of telecommunications network architecture across multiple domains.</li><li>Proven experience in delivery and process management within telecommunications network environments, with at least five years of relevant experience.</li><li>Skilled in stakeholder management and collaboration across geographically distributed and cross-functional teams.</li><li>Strong customer focus, analytical thinking, problem-solving capability, and learning agility.</li><li>Excellent communication, negotiation, and reporting skills with fluent written and spoken English.</li><li>Good understanding of network engineering project lifecycles, including design, development, testing, implementation, optimisation, and troubleshooting.</li><li>University degree in Computer Science, Telecommunications, or an equivalent discipline.</li><li>Professional project management certification such as PMP or PRINCE2 Practitioner.</li><li>Awareness of telecommunications and ICT technologies, interdependencies between network platforms and systems, and financial management principles.</li></ul><p>re your skills fit best.</p>

<p>We are seeking a Business Transformation Analyst to join the Customer Demand and Transformation Chapter within Vodafone Business Technology Solutions. In this role, you will work as part of the Product Interlock Squad, driving the onboarding and delivery readiness of new products across the Vodafone Business portfolio. The position spans the full product lifecycle, from early design and pre-sales engagement through delivery, transition, and operational readiness. This opportunity is ideal for individuals with experience in agile delivery, business transformation, continuous improvement, and cross-functional stakeholder engagement within telecommunications or technology-focused environments.</p><p>What you ll do</p><ul><li>Lead Product Interlock activities to ensure new product delivery designs are developed using Agile and Lean methodologies.</li><li>Manage the onboarding journey of new products, ensuring readiness from development through to market launch.</li><li>Ensure end-to-end product delivery lifecycles align with customer expectations and business demand.</li><li>Facilitate knowledge transfer and awareness of new products across relevant business entities.</li><li>Proactively assess and manage risks associated with product introduction and delivery.</li><li>Review and optimise existing product delivery processes using customer feedback and operational insights.</li><li>Ensure squad outcomes are delivered in line with the SAFe Agile Framework.</li><li>Collaborate with squads, chapters, and guilds to support strategic objectives and business priorities.</li><li>Build and maintain digital reporting tools to track progress across active product development squads.</li><li>Support governance, stakeholder engagement, service performance monitoring, and continuous improvement initiatives.</li><li>Contribute to transformation programmes and process enhancement projects across Vodafone Business Technology Solutions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's degree in Engineering, Computer Science, or a related discipline.</li><li>Minimum of 2 years' professional experience within a multinational organisation, preferably within telecommunications or information technology.</li><li>Strong understanding of SAFe Agile principles and ways of working.</li><li>Experience across product delivery, operational management, and transformation initiatives.</li><li>Knowledge of pre-sales and post-sales models.</li><li>Understanding of project governance frameworks, PMO functions, stakeholder management, and project delivery lifecycles.</li><li>Experience facilitating process improvement, value stream mapping, and service enhancement workshops.</li><li>Ability to define, negotiate, and manage service level agreements with internal and external stakeholders.</li><li>Strong analytical, organisational, and problem-solving capabilities.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Ability to work independently while effectively managing multiple priorities.</li><li>Adaptable, collaborative, and committed to delivering outcomes from concept through implementation.</li><li>Technical Skills : Strong knowledge of Microsoft Power Automate and Power Apps.</li><li>Good working knowledge of Jira and Confluence.</li><li>Advanced SharePoint capabilities including structure design, document management, records management, and auditing.</li><li>Understanding of sprint planning and delivery management using Jira.</li><li>Microsoft Power BI knowledge is advantageous.</li><li>Preferred Qualifications : Six Sigma certification.</li><li>PRINCE2 certification.</li><li>Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) certification.</li><li>Experience leading continuous improvement projects within the telecommunications industry.</li><li>Experience leading transformation programmes within telecommunications environments.</li></ul>

Engineering Manager Location: Maadi, Cairo, Egypt (Hybrid) Department: Engineering About the Role We are seeking an experienced Engineering Manager to lead high-performing software engineering teams and ensure the successful delivery of scalable, secure, and high-quality software solutions. This role combines people leadership, technical leadership, and delivery management, working closely with Product, QA, Dev Ops, and executive stakeholders to drive engineering excellence and business success. Key Responsibilities Engineering Leadership Build, mentor, and lead high-performing engineering teams. Foster a culture of ownership, accountability, collaboration, and continuous learning. Conduct regular one-on-one meetings, performance reviews, feedback sessions, and career development discussions. Support engineers in achieving career growth and promotion objectives. Delivery & Execution Own the execution of product roadmaps and ensure predictable, high-quality delivery. Improve sprint planning, estimation, prioritization, and engineering processes. Balance feature development, technical debt, operational support, and product quality. Identify and remove delivery blockers while managing cross-team dependencies. Technical Excellence Promote engineering best practices for architecture, coding standards, testing, maintainability, scalability, and reliability. Partner with Technical Leads and senior engineers to drive sound technical decisions and system design. Collaborate with QA teams to improve release quality, regression coverage, and defect prevention. Cross-Functional Collaboration Work closely with Product Managers, Dev Ops, QA, Delivery, and executive leadership to align engineering execution with business objectives. Support customer escalations while ensuring engineering teams remain focused on roadmap priorities. Participate in technical planning, project reviews, and continuous process improvement initiatives. Talent Acquisition & Team Development Define hiring requirements for engineering teams. Conduct technical interviews and candidate evaluations. Support onboarding, coaching, succession planning, and engineering career frameworks. Qualifications Required Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field. Minimum 7 years of experience in Software Engineering. Previous experience leading software engineering teams. Strong understanding of Agile/Scrum methodologies and software delivery practices. Experience building and maintaining production software systems. Experience managing Backend, Frontend, Full Stack, Platform, or Machine Learning engineering teams. Strong leadership, coaching, and performance management skills. Excellent communication and stakeholder management abilities. Preferred Experience within Saa S, AI/ML, Enterprise Software, Fin Tech, or other regulated industries. Experience with Cloud platforms and/or On-Premises deployments. Knowledge of Dev Ops, CI/CD pipelines, Observability, and Site Reliability Engineering (SRE). Experience scaling engineering organizations and building engineering operating models. Technical Skills Software Engineering Software Architecture System Design Agile & Scrum Dev Ops CI/CDCloud Computing Product Engineering AI / Machine Learning Saa SEngineering Operations Technical Strategy Core Competencies Leadership & People Management Coaching & Mentoring Strategic Planning Project & Delivery Management Stakeholder Management Decision Making Problem Solving Communication & Collaboration Performance Management Continuous Improvement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Ensure the smooth operation of the dispatch function by managing daily delivery plans, coordinating with Delivery Drivers and PSRs, monitoring delivery KPIs, and optimizing routing and truck loads to ensure efficient and timely deliveries. Responsibilities Ensure orders are properly transferred. Update KPI reports with dispatched Delivery CRs information. Meet with assigned Delivery Drivers and brief them on the daily plan. Review the pending orders delivery report and discuss it with each PSR. Balance truck loads to ensure proper deliveries. Perform rerouting when needed, using standard processes and guidelines. Manage the routing of customers assigned to his responsibility when dynamic routing is available. Help to continuously improve the routing process and tools through field learning. Ensure asset levels are consistent with business needs and plans. Manage Cooler Deployment (in case of WS). Qualifications Bachelor’s Degree. 1 year of experience in Sales in an FMCG company is a must. Driving license is a must. Very good knowledge of main software applications of daily use (Microsoft Office, routing software).</p> </div>