Security Camera Watch Jobs in Egypt

<p>JOB PURPOSE The Duty Chief OCC Controller is responsible for overseeing and managing all operational activities within the Operations Control Center (OCC) during assigned shifts to ensure the safe, reliable, and efficient movement of trains. The role provides operational leadership to OCC personnel, coordinates real-time responses to incidents and service disruptions, and ensures effective communication with maintenance teams, field staff, emergency services, and external stakeholders. Acting as the designated Silver Commander during operational incidents, the Duty Chief OCC Controller plays a key role in emergency response, service recovery, and traction power management while ensuring compliance with operational procedures, safety regulations, and service performance standards. The position also supports operational reporting, team development, and continuous improvement initiatives to maintain high standards of operational control and customer service.</p><h3>RESPONSIBILITIES/DUTIES</h3><h4>Shift Operations Management</h4><ul><li>Manage and oversee all OCC activities during assigned shifts to ensure safe, punctual, and efficient train operations.</li><li>Supervise OCC controllers and operational field staff, ensuring effective task allocation and adherence to operational procedures and standards.</li><li>Ensure proper shift handovers are conducted, with all operational activities accurately communicated, logged, and reported.</li><li>Monitor staff performance during shifts and escalate operational or behavioral concerns to the OCC Manager when required.</li></ul><h4>Incident &amp; Emergency Response</h4><ul><li>Serve as the Silver Commander during incidents and emergencies, leading operational response activities and coordinating escalation procedures.</li><li>Manage service recovery actions to restore normal operations safely and efficiently following disruptions.</li><li>Coordinate with emergency services, including police, fire brigade, medical teams, and external authorities when necessary.</li><li>Ensure all incidents, actions taken, and operational impacts are accurately recorded and reported to management.</li></ul><h4>Service Performance &amp; Operational Control</h4><ul><li>Monitor real-time train operations to maintain service reliability and achieve contractual and internal KPIs.</li><li>Implement operational regulation measures to minimize delays and service disruptions.</li><li>Coordinate with maintenance teams to ensure the availability and readiness of the required train fleet.</li><li>Oversee traction power operations during both normal and degraded operational conditions.</li></ul><h4>Maintenance &amp; Engineering Coordination</h4><ul><li>Review and authorize track access and Permit-to-Work (PTW) requests for engineering and maintenance activities.</li><li>Coordinate and supervise planned and corrective maintenance activities during non-revenue service hours.</li><li>Manage depot and power network configurations to support maintenance activities while ensuring operational readiness for service commencement.</li></ul><h4>Communication &amp; Information Management</h4><ul><li>Provide timely and accurate operational updates to the Customer Service Information Officer for passenger announcements.</li><li>Communicate operational instructions, incidents, maintenance activities, and service updates to OCC personnel and field teams.</li><li>Ensure all OCC staff remain informed of current operational notices, safety alerts, and service updates.</li></ul><h4>Reporting &amp; Regulatory Compliance</h4><ul><li>Prepare and submit operational shift reports, incident reports, and service performance summaries to management.</li><li>Maintain accurate operational logbooks documenting key events, operational deviations, and communications.</li><li>Ensure compliance with Standard Operating Procedures (SOPs), operational regulations, and safety requirements at all times.</li></ul><h4>Team Leadership &amp; Development</h4><ul><li>Support the training, coaching, and development of OCC Controllers and newly assigned staff.</li><li>Participate in Competence Management System (CMS) assessments, evaluations, and competency monitoring activities.</li><li>Manage and supervise assigned groups or batches of OCC Controllers when required.</li><li>Carry out any additional tasks or responsibilities assigned by the OCC Manager.</li></ul><h4>Safety Responsibilities</h4><ul><li>Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li>Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li>Be mindful that Safety, Security, and Environmental protection are everyone s responsibility.</li><li>All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</h4><h4>QUALIFICATIONS:</h4><ul><li>Bachelor s degree in engineering, preferably in Electrical, Mechatronics, or Communications.</li><li>Excellent command of the English language, both written and spoken.</li></ul><h4>KNOWLEDGE:</h4><ul><li>In-depth understanding of railway technical concepts and terminology.</li><li>Strong awareness and application of public safety standards.</li><li>Proven ability to design and deliver technical training programs.</li><li>Comprehensive knowledge of signaling systems, including ATS, ATC, and CBTC technologies.</li></ul><h4>EXPERIENCE:</h4><ul><li>5 - 7 years of relevant experience, ideally within the railway, metro, or transportation sector.</li><li>Hands-on experience with railway operations and signaling systems.</li></ul><h4>DESIRED BEHAVIORS</h4><ul><li>Accountability: Takes full ownership of the shift s operational outcomes, ensuring all decisions prioritize safety, service quality, and passenger satisfaction.</li><li>Leadership Under Pressure: Demonstrates calm, decisive leadership during incidents and emergencies, guiding teams efficiently and maintaining operational control.</li><li>Communication: Maintains clear, timely, and professional communication with internal teams, external authorities, and the public during both routine and critical situations.</li><li>Situational Awareness: Continuously monitors service performance and responds proactively to changes, delays, or abnormal conditions with effective mitigation strategies.</li><li>Collaboration: Works effectively with OCC controllers, field staff, maintenance teams, and customer service to ensure coordinated and consistent service delivery.</li><li>Regulatory Compliance: Adheres strictly to Standard Operating Procedures (SOPs), safety protocols, and regulatory requirements at all times.</li><li>Decision Making: Makes informed, prompt decisions during operational disruptions, always aiming to minimize service impact and uphold safety.</li><li>Attention to Detail: Maintains accurate records of incidents, shift activities, and operational performance, contributing to continuous improvement and compliance tracking.</li><li>Service Orientation: Prioritizes the passenger experience by ensuring punctuality, clarity of information, and efficient recovery during degraded modes.</li><li>Professionalism: Represents the OCC team with integrity, discipline, and a focus on operational excellence during all interactions.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>The Role</strong></span></p><br><p><span>The Senior Operations Manager owns the systems, vendors, and business processes we run on and the roadmap for making them better. This is a senior, hands-on role for an operator who moves comfortably between strategy and execution: owning the vendor and procurement function outright, managing our outsourced delivery partner and customer support team, running the operational cadence behind compliance and IT, and producing the analysis the executive team makes decisions from.</span></p><br><p><span>The role exists because operational ownership is currently distributed across the executive team. The Chief Technology Officer owns IT and security, and the Security &amp; Compliance Officer owns risk and certification decisions. This role is the operator who makes those programs run on schedule, and the single owner of the vendor, contract, procurement, and partner-management work that has no home today. The ideal candidate owns problems no one else claims and returns with a recommendation, not a status update. The role reports directly to the CEO and partners closely with the CTO, CRO, Security &amp; Compliance, Finance, and HR.</span></p><br><p><span><strong>Key Responsibilities</strong></span></p><br><p><span><strong>Vendor, Contract &amp; Procurement</strong></span></p><br><ul><li><span>Own the vendor and contract portfolio end to end: renewal calendar, auto-renewal exposure, in-flight disputes and terminations, and the next action date on every open item</span></li><li><span>Lead the SaaS cost optimization program — carry forward savings achieved to date, work the remaining vendor triage list, and report realized savings to the executive team</span></li><li><span>Own and complete the procurement workflow rebuild (SharePoint / Power Automate) so requests, approvals, and spend commitments run through a documented process the company can operate without you</span></li><li><span>Run vendor diligence and onboarding: commercial terms, security review intake, and handoff of risk classification to the Security &amp; Compliance Officer for decision</span></li><li><span>Manage license and entitlement footprint against budget, including the Microsoft 365 seat consolidation and reseller relationship</span></li><li><span>Own telephony and infrastructure vendor migrations, including moving company numbers and the IVR off the current provider onto a right-sized platform at materially lower cost.</span></li></ul><p><span><strong>Outsourced Partner &amp; Support Operations</strong></span></p><br><ul><li><span>Own the relationship with our outsourced delivery partner: account cadence, SOW and commercial terms, resource allocation, escalation path, and performance against expectations</span></li><li><span>Manage the customer support team, including the follow-the-sun coverage model across Warsaw, EDT, and PDT, and ensure coverage aligns with employee schedules</span></li><li><span>Own support operations and tooling — Zendesk configuration, ticket monitoring integrations with PagerDuty, and the escalation process for named enterprise accounts</span></li><li><span>Complete the Help Center migration to Zendesk: agree the new structure, run the remaining article migration, and take the customer-facing FAQ site live</span></li><li><span>Report support performance to the executive team and connect it back to retention</span></li></ul><p><span><strong>Business Operations &amp; Analysis</strong></span></p><br><ul><li><span>Own recurring executive and board-level reporting — revenue, retention, pipeline, support, headcount, and vendor spend — along with the underlying data definitions, so the numbers reconcile across systems</span></li><li><span>Establish and run the operating cadence: KPI reviews, ELT reporting, and the metrics dictionary that keeps reporting consistent quarter over quarter</span></li><li><span>Partner with Finance team on budget vs. actual, SaaS and vendor spend, cash forecasting inputs, and unit economics</span></li><li><span>Lead cross-functional initiatives from problem definition through implementation and adoption, including process redesign across Revenue, Finance, and Support</span></li><li><span>Turn open-ended executive questions into analysis and a clear recommendation with tradeoffs stated</span></li><li><span>Set direction on shared operational workstreams and serve as the senior operational reference point for the Operations Associate</span></li></ul><p><span><strong>Systems, Automation &amp; AI</strong></span></p><br><ul><li><span>Own the tech-stack roadmap: which systems the company runs on, how they integrate, and what gets consolidated or retired</span></li><li><span>Act as business owner for the core stack — Salesforce, Jira, Confluence, Zendesk, MS365, and Claude — including data model, permissions, and workflow design, working with dedicated administrators where they exist</span></li><li><span>Own revenue systems architecture: lead routing and capture, opportunity and renewal hygiene, forecast fields, and the ARR/NRR reporting methodology built on top</span></li><li><span>Design and strategize internal automation: system integrations, AI and agentic workflows, and reporting pipelines that replace manual reporting and handoffs</span></li><li><span>Set standards for AI tooling across the company — where it is used, how outputs are reviewed, and what data may be put into it</span></li><li><span>Maintain the integration and automation inventory, including third-party OAuth grants, so nothing is running unowned</span></li></ul><p><span><strong>Compliance &amp; Risk Operations</strong></span></p><br><ul><li><span>Risk classification, certification decisions, and audit positions are owned by the Security &amp; Compliance Officer. This role owns the operational execution that keeps those programs on schedule:</span><ul><li><span>Run the operating cadence for the Vendor Management Policy and quarterly User Access Reviews, including evidence collection and closure of findings</span></li><li><span>Own the certification and audit calendar — ISO 27001 surveillance, SOC 2 Type II follow-up on prior-period findings, customer-required sustainability assessments, and UK public-sector certifications — driving deadlines, evidence packaging, and remediation follow-through to closure</span></li><li><span>Own employee lifecycle controls alongside IT: provisioning, equipment, access, and same-day offboarding, plus the documented evidence trail each one requires</span></li><li><span>Maintain the policy library and its annual review cycle, and drive attestation and security training completion to 100%</span></li><li><span>Support customer security questionnaires, DPAs, and vendor security reviews</span></li><li><span>Maintain the risk register and report open findings, aging, and owners to the executive team</span></li></ul></li></ul><p><span><strong>Website &amp; Digital Operations</strong></span></p><br><ul><li><span>Own the company website end to end as both technical and business owner: hosting account, theme and build status, agency or contractor relationships, and release coordination</span></li><li><span>Own web forms, lead capture, routing, and tracking, in partnership with Revenue and Marketing</span></li><li><span>Maintain the internal knowledge base of playbooks, runbooks, and process documentation, and hold process owners accountable for keeping theirs current</span></li></ul><p><span><strong>What We’re Looking For</strong></span></p><br><ul><li><span>5–8+ years in business operations, vendor and procurement operations, revenue operations, or a comparable cross-functional operations role. Experience at a SaaS company is required.</span></li><li><span>Demonstrated ownership of a vendor or procurement portfolio, including negotiating renewals and delivering measurable cost savings</span></li><li><span>Experience managing an outsourced or offshore delivery partner — holding a vendor to an SOW, not just working alongside their people</span></li><li><span>Experience managing a support or service team, including coverage models across time zones</span></li><li><span>A track record of owning a process or system end to end rather than administering one — has built something that outlived their own involvement</span></li><li><span>Hands-on depth in Salesforce, plus fluency in at least one other core business system; able to design a data model, not just maintain records</span></li><li><span>Working knowledge of SaaS security and compliance practice — SOC 2, ISO 27001, vendor and third-party risk, access controls — and comfort running the evidence and cadence work an audit requires</span></li><li><span>Demonstrated use of AI tools to do real work — automation, analysis, and drafting — and a point of view on where they should and should not be applied</span></li><li><span>Strong analytical skills, comfortable in spreadsheets and reporting tools, and able to defend how any number was calculated</span></li><li><span>Excellent written communicator — can produce the one-page memo an executive can act on</span></li><li><span>Comfortable operating without a playbook in a lean, fast-moving company, at high visibility with the executive team</span></li><li><span>Bonus: experience at a company following a carve-out or separation, or scaling operations in an organization under 100 people</span></li></ul><p><span><strong>What Success Looks Like</strong></span></p><br><ul><li><span>First 30 days: every open vendor, contract, certification, and in-flight project has a documented status, owner, and next action date — nothing is running on memory</span></li><li><span>First 90 days: the near-term certification deadlines are met or formally extended, the support team has a stable coverage model and a single escalation path, and there is a prioritized plan for what to fix, consolidate, or automate</span></li><li><span>By six months: procurement runs through a documented workflow, executive reporting comes from a single reconciled source, and vendor and access review cycles run on schedule without reminders</span></li><li><span>By twelve months: measurable reduction in SaaS and vendor spend, manual reporting hours materially down, the Help Center and website fully transitioned, and compliance evidence audit-ready on request</span></li></ul> </div>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26134834<br><br><strong>Job Category</strong> Loss Prevention &amp; Security<br><br><strong>Location</strong> 6 Pyramids Road, Giza, Cairo 12556, EgyptVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. Assist guests or employees during emergency situations. Administer first aid/CPR to guests or employees as required. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. Provide proper paperwork to employees that require outside medical treatment. Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol.<br><br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br><br><strong>Preferred Qualifications<br><br></strong>Education: Some college.<br><br>Related Work Experience: At least 2 years of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br><strong>Required Qualifications<br><br></strong>License or Certification: CPR Certification<br><br>First Aid Certification<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد "الضيافة الرائعة". "دائمًا". من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. <strong>كن</strong> في المكان الذي يمكنك فيه القيام بأفضل أعمالك، <strong>وابدأ</strong> هدفك ، <strong>وانتمي</strong> إلى فريق عالمي مذهل ، <strong>لتصبح</strong> أفضل نسخة منك.<br><br>تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW™. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. <strong>كن</strong> في المكان الذي يمكنك فيه القيام بأفضل أعمالك، <strong>وابدأ</strong> هدفك ، <strong>وانتمي</strong> إلى فريق عالمي مذهل ، <strong>لتصبح</strong> أفضل نسخة منك.

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26134834<br><br><strong>Job Category</strong> Loss Prevention &amp; Security<br><br><strong>Location</strong> 6 Pyramids Road, Giza, Cairo 12556, EgyptVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. Assist guests or employees during emergency situations. Administer first aid/CPR to guests or employees as required. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. Provide proper paperwork to employees that require outside medical treatment. Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol.<br><br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br><br><strong>Preferred Qualifications<br><br></strong>Education: Some college.<br><br>Related Work Experience: At least 2 years of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br><strong>Required Qualifications<br><br></strong>License or Certification: CPR Certification<br><br>First Aid Certification<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

Egypt<br><br><strong>About Kerten Hospitality<br><br></strong>Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food &amp; Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International &amp; local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.<br><br>Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of <strong>Connection, Curation, Innovation, and Leading the Way</strong>.<br><br><strong>About The Properties<br><br></strong><strong>The House Residence Fouka Bay: </strong>The House Residence Fouka Bay is a beachfront lifestyle destination located along Egypt’s Mediterranean coast, approximately 200 km west of Alexandria and within easy reach of Cairo. The property features 40 fully serviced rooms, complemented by curated F&amp;B outlets, vibrant communal spaces, and extensive landscaped areas. Guests can enjoy swimming pools distributed throughout the resort, water-sport activities, event and celebration spaces, and a lively clubhouse atmosphere. The House Residence Fouka Bay blends relaxed luxury with warm hospitality, positioning itself as a seasonal lifestyle hub for families and leisure travelers seeking a distinctive coastal escape.<br><br><strong>D-Bay by Cloud 7</strong> is a beachfront destination located along Egypt’s North Coast, approximately 180 km west of Alexandria. The property comprises 30 seaside cabanas and features one signature restaurant, Charcood, offering a relaxed yet vibrant dining experience by the sea. Designed as a Cloud 7 lifestyle concept, D-Bay delivers a laid-back coastal atmosphere, combining casual luxury, curated experiences, and warm hospitality for leisure-focused travelers.<br><br><strong>Fouka Bay Bungalows by Cloud 7</strong> is a tranquil lagoon-side retreat set within Fouka Bay on Egypt’s Mediterranean coast. The property features 32 cabanas/bungalows beautifully positioned around an outstanding lagoon and is complemented by one restaurant, Joontos. Designed for relaxed stays, the bungalows offer a serene lifestyle experience that blends nature, comfort, and Cloud 7’s signature approach to effortless hospitality.<br><br><strong>Il Monte Galala by Cloud 7 is</strong> a vibrant lagoon-centric lifestyle destination located in Sokhna, along the Red Sea coast, just 75 minutes from Cairo. The property features 153 thoughtfully designed cabanas, set around stunning crystal lagoons and complemented by curated F&amp;B outlets, recreational facilities, and lively communal spaces. Designed as a year-round getaway, Il Monte Galala blends unique architecture, nature-driven design, and Cloud 7’s signature effortless hospitality. Positioned as a social and experience-led resort, it caters to families, couples, and young-at-heart travelers seeking a distinctive escape combining relaxation, activities, and a strong sense of community.<br><br><strong>About The Role<br><br></strong>KEY RESPONSIBILITIES<br><br><ul><li>Oversee all IT operations including hardware, software, networks, telephony, and guest-facing technology systems.</li><li>Develop and manage preventive maintenance schedules for IT equipment and systems to maximise uptime and minimise disruptions.</li><li>Supervise the day-to-day functioning of property systems, ensuring guest connectivity, data security, and service continuity are always prioritised.</li><li>Plan and oversee IT projects, system upgrades, and technology installations, including support for pre-openings and renovations.</li><li>Ensure compliance with data protection, cybersecurity, PCI DSS, and company IT policies and standards.</li><li>Monitor and control departmental budgets, licences, and IT operating costs.</li><li>Lead and mentor the IT team, fostering technical growth and accountability.</li><li>Collaborate with other departments to provide timely user support and enable seamless guest experiences.</li><li>Maintain accurate records of IT assets, licences, user access, incidents, and system backups.</li><li>Partner with suppliers, vendors, and service providers to ensure quality service and cost-effective solutions.</li><li>Implement and maintain backup, disaster recovery, and business continuity procedures.</li><li>Administer and support key hotel systems such as PMS, POS, Wi-Fi, CCTV, and access control.</li><li>Explore and apply new technologies that enhance operational performance and the guest experience.</li><li>Train and develop colleagues across the property on systems use and IT best practices.<br><br></li></ul><strong>Experience &amp; Skills<br><br></strong><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 5+ years of IT experience, with at least 2 in a supervisory role within hospitality or related industries.</li><li>Strong knowledge of networking, servers, cybersecurity, and hotel systems such as Opera PMS, Micros/Simphony POS, and interface solutions.</li><li>Familiarity with data protection requirements and IT compliance standards, including PCI DSS.</li><li>Budgeting, project management, and vendor management experience.</li><li>Hands-on leader with problem-solving skills, attention to detail, and a strong customer service mindset.</li><li>Fluent in English and Arabic.<br><br></li></ul>JOINING OUR TEAM MEANS<br><br><ul><li>Competitive Compensation: A rewarding package tailored to your experience.</li><li>Career Growth: Opportunities for advancement within our dynamic organisation.</li><li>Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.</li><li>Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.<br><br></li></ul>Apply CRAFT YOUR CAREER. - Kerten Hospitality

<p>• Support in maintaining compliance with NCA ECC, DCC, TCC, OSMACC, and CCC</p><p>standards, and other regulatory requirements such as NDMO and PDPL.</p><p>• Ensure that cybersecurity policies and standards are consistently implemented.</p><p>• Facilitate surveillance audits and certification body audits for ISO 27001</p><p>certifications.</p><p>• Liaison with internal and external auditors for cybersecurity compliance and</p><p>regulatory audits.</p><p>• Perform compliance assessment reviews to ensure the minimum baseline security</p><p>controls are applied.</p><p>• Maintain and review the Role-Based Access Control (RBAC).</p><p>• Evaluating access rights and reporting violations.</p><p>• Provide oversight for all cybersecurity projects.</p><p>• Oversee the development, updating, and implementation of the cybersecurity</p><p>strategy.</p><p>• Conducting configuration review and ensuring implementation.</p>

JOB PURPOSEAssist, Support, and monitor the implementation of the HSE strategy. Provide overall physical security support and direction to secure the company premises.<br>Responsibilities <br>Ensure that the workplace is monitored and is fully in compliance with all applicable OSHA standards, rules, and regulations to maintain safety in manufacturing facilities. Use labels, signs, posters, floor marking, and color coding to warn employees about potential hazards. Ensure that Safety Standard Operating Procedures (SOPs) are maintained and communicated to employees. Ensure the results of safety inspections are documented; monitoring the investigation of accidents and injuries; ensuring that corrective actions are taken; and providing recommendations for ways to prevent similar accidents. To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H. S. E. guidance. Ensure that all accident reports are recorded in a timely, complete, and accurate manner. To bring company-related health and safety matters to the attention of the management at regular intervals. Ensure that an adequate program of training for health and safety is established and that the safety culture is encouraged amongst employees. Keep up to date with changes in current legislation and bring to the attention of the Management, any relevant new legislation. Ensure that all “assessments” as required by legislation are conducted and reviewed at relevant intervals and to maintain records of the same. Recommend control measures and advise on the standard of P. P. E. issued to employees. Conduct health and safety inspections and prepare reports of all the company’s operations. Carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms. Conduct physical building security risk assessments, surveys, and physical penetration testing. Manage contract security services (Guarding/Watchman), to include the development/implementation of Building Security Operations Manual at all sites. Manage electronic security systems and vendors, to include electronic access control, badging, visitor management, security video, intrusion detection systems, and control center operations.<br>EXPERIENCE7 years’ experience in health and safety.<br>EDUCATIONA bachelor’s degree in a health, safety, or equivalent

Company Description<br>Founded in 2010, Telecom Enterprise for Communication is an Egyptian-based company specializing in end-to-end telecommunication solutions.<br>We provide advanced services in cybersecurity, IPTV, CCTV, PBX, passive and active networks, and encryption technologies.<br>As a trusted partner of Alcatel-Lucent Enterprise and Mitel (Unify), we combine global innovation with local expertise to deliver secure, reliable, and scalable communication systems.<br>Our portfolio spans mission-critical communications, cloud-based services, and enterprise networking—empowering businesses to transform, connect, and grow in today’s digital age<br>At Telecom Enterprise, we are committed to customer success by offering tailored solutions that ensure seamless employee collaboration, enhanced customer experiences, and smooth cloud transformation journeys.<br>Whether on-premises, hybrid, or in the cloud, we enable organizations to achieve agility, efficiency, and resilience in a rapidly evolving digital landscape.<br><br>Role Description <br>This is a full-time, on-site Presales Engineer role based in Cairo, Egypt. The Presales Engineer will work closely with the sales team to understand customer requirements, design suitable technical solutions, and prepare proposals, quotations, and presentations. Responsibilities include conducting product demonstrations, supporting proof-of-concept activities, and coordinating with engineering teams to ensure accurate solution design and integration. The role also involves responding to technical inquiries, preparing documentation such as solution overviews and network diagrams, and contributing to tenders and RFP responses. The Presales Engineer will engage directly with customers, provide technical guidance before and during the sales cycle, and support a smooth handover to post-sales and implementation teams.<br><br>Qualifications<br>Strong presales and sales support skills, including requirements gathering, solution design, and proposal development. Technical support and troubleshooting capabilities to address customer questions, product behavior, and configuration issues. Experience with system integration, including working with multi-vendor environments and aligning solutions with customer infrastructure. Knowledge of security concepts and solutions relevant to telecom, networking, or electronic systems. Bachelor’s degree in engineering, Telecommunications, Electronics, Computer Science, or a related technical field. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Strong presentation, documentation, and customer-facing skills, with a collaborative and solution-oriented mindset. Proficiency with common office and collaboration tools; familiarity with telecom standards, networking, or electrical/electronic systems is a plus. Ability to work on-site in Cairo, manage multiple opportunities in parallel, and adapt to a fast-paced, project-driven environment.<br>Employment Type<br>Full-time

<strong>About Us<br><br></strong>A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.<br><br><strong>Job Description:<br><br></strong><strong>Job Responsibilities<br><br></strong>Individual Contributor<br><br>Prepares and executes the installation of the delivered equipment(s) and system(s)<br><br>Key Contributions<br><br><br><ul><li> Lead site installation teams, Technicians and helpers to execute the various site installation activities.</li><li> Installs, configures, and maintains various systems and equipment.</li><li> Set up and install systems and equipment, such as computer networks, alarm systems, audio/visual equipment, and other electronics.</li><li> Read CAD drawing. Ability to read blueprints, interpret technical manuals, perform cable management, and use various hand and power tools</li><li> Ability to perform tasks that require walking, standing, climbing ladders, and working in various conditions.</li><li> Performs site surveys and contributes to Site Readiness Review</li><li> Verifies that assigned work is in accordance with customer requirements and is consistent with installation schedule</li><li> Takes part effectively in customer equipment installation and configuration, unit testing, verification, preparation for putting into operation</li><li> Identifies and solves problems in a timely and cost-effective manner</li><li> Promptly informs the Installation manager about any case when installation and testing activity is not carried out properly</li><li> Records the results of test activities in measurements sheets and prepares suitable reports</li><li> Provides technical support to customer, HITACHI or subcontractor teams for installation related issues</li><li> Assists post installation check-out (PICO) and Tests and Commissioning activities as required, in coordination and cooperation with involved teams</li><li> Contributes to the activities of Hitachi technical specialists to perform integration testing, trouble shooting and commissioning testing when required</li><li> Ensures the quality, security and suitability of all work performed</li><li> Contributes to progress reports and KPI’s</li><li> Use and document daily proper tools aligned to deployment strategy</li><li> Knowledge of CCN-LAN , telephones, CCTV, clock system, voice recording, PA, SDH and SCADA is preferred<br><br><br></li></ul>Qualifications:<br><br>Bachelor's degree in Telecommunications, Electrical, or Electronics Engineering.<br><br>2-5 years of experience<br><br>Skills:<br><br>Equipment Assembly &amp; Installation.<br><br>Cabling &amp; Splicing<br><br>Network Testing &amp; Troubleshooting<br><br>CAD knowledge &amp; blueprints<br><br>Teamwork and leading various team categories<br><br>Site installation experience<br><br>MS Office Word, Excell, Database,…<br><br>Knowledge of networking, routers, and switches<br><br><strong>Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at </strong><strong>https://www.hitachirail.com/careers</strong><strong>.<br><br></strong><strong>At Hitachi Rail, there is a place for everyone. </strong><strong>We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. </strong><strong>It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.<br><br></strong><strong>We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail<br><br></strong> Apply Now

<p>At <strong>KEB International Group</strong>, we empower businesses to design, implement, and scale technology that drives real growth. Our expertise spans CRM automation, web and system integration, AI solutions, and full-spectrum digital branding strategies.</p><p>We don’t just build systems—we understand the business and human strategy behind them. We are seeking an energetic, multi-talented <strong>Social Media Specialist &amp; Content Creator</strong> who excels in visual storytelling, photography, and videography to lead our digital presence across multiple channels.</p><p><strong>Requirements</strong></p><p><strong>1. Social Media &amp; Strategy Management</strong></p><ul><li><p>Plan, manage, and execute monthly social content calendars across <strong>Instagram, LinkedIn, TikTok, Threads, and YouTube</strong>.</p></li><li><p>Develop multi-format content strategies tailored for both B2B authority and engaging B2C storytelling.</p></li><li><p>Write compelling, clear captions and manage daily community engagement (responding to comments, DMs, and inquiries).</p></li><li><p>Track channel performance metrics (reach, engagement, conversion) and continuously optimize content based on data insights.</p></li></ul><p><strong>2. Photography &amp; Visual Content</strong></p><ul><li><p>Plan and conduct product, office lifestyle, event, and leadership profile photoshoots.</p></li><li><p>Produce polished visual assets tailored for web platforms, promotional collateral, and social media feeds.</p></li><li><p>Edit, color-grade, and retouch photography using <strong>Adobe Lightroom</strong> and <strong>Photoshop</strong>.</p></li></ul><p><strong>3. Videography &amp; Motion Content</strong></p><ul><li><p>Conceptualize, script, film, and edit engaging short-form video content (Reels, Shorts, TikToks).</p></li><li><p>Capture crisp visual and audio content using mirrorless cameras, mobile rigs, wireless mics, and basic lighting setups.</p></li><li><p>Edit dynamic video footage with clear pacing, trending audio, custom text overlays, and subtitles using <strong>Adobe Premiere Pro</strong> or <strong>CapCut</strong>.</p></li></ul><p></p>

Company Description Centro is a diversified technology solutions provider that helps organizations unlock digital opportunities through integrated process orchestration and security-focused services. The company offers a broad range of solutions designed to streamline operations, strengthen security, and support business growth. Centro’s approach combines advanced technology with a culture of shared success, fostering long-term partnerships with clients. Team members join a collaborative environment where innovation, reliability, and client impact are highly valued.<br>Role Description Lead, motivate, and manage a team of customer service agents. Conduct regular team meetings, huddles, and one-on-one coaching sessions. Monitor attendance, adherence, and schedule compliance. Drive employee engagement and maintain a positive work environment. Performance Management Track and manage team KPIs, including: Customer Satisfaction (CSAT), Net Promoter Score (NPS) (if applicable), Quality Scores, Average Handle Time (AHT), First Call Resolution (FCR), Productivity and Occupancy, Service Level Adherence Develop action plans for underperforming team members. Conduct performance reviews and document coaching sessions. Quality & Customer Experience Monitor calls, chats, emails, and case handling quality. Ensure compliance with client requirements and company policies. Analyze customer feedback and implement improvement initiatives. Escalate customer concerns when necessary. Reporting & Analysis Prepare daily, weekly, and monthly performance reports. Analyze trends and identify opportunities for operational improvements. Collaborate with Workforce Management (WFM), Quality Assurance (QA), and Training teams. Training & Development Support onboarding and nesting of new hires. Identify training needs and coordinate refresher sessions. Develop team capabilities through coaching and mentoring. Stakeholder Management Communicate operational updates to management. Support client meetings and business reviews when required. Partner with Operations Managers to achieve business objectives.<br>Qualifications Bachelor's degree in any relevant field. Experience: Minimum 1 year of experience as a Team Leader in a BPO/Contact Center environment. Experience managing customer service teams across voice, chat, email, and/or back-office operations. Proven track record of achieving operational and customer experience targets.

<h2>Key Responsibilities</h2><h3>1. Design &amp; Engineering Support</h3><ul><li><p>Assist in preparing basic electrical calculations, including lighting level calculations, total connected load, initial voltage drop, and cable sizing under the supervision of a senior engineer.</p></li><li><p>Support the drafting and modeling of electrical layouts, including power distribution, lighting systems, containment routes, single line diagrams (SLDs), and grounding/lightning protection layouts.</p></li><li><p>Draft basic Extra-Low Voltage (ELV) system layouts, including fire alarm, CCTV, access control, and structured cabling setups.</p></li></ul><h3>2. Software &amp; Drafting Operations</h3><ul><li><p>Produce clear, precise 2D drafting outputs in AutoCAD and develop 3D BIM models using Revit MEP in accordance with project templates and standards.</p></li><li><p>Perform lighting simulations using software such as Dialux or Dialux EVO to verify illuminance requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Required Skills:</strong> Demonstrated proficiency and practical experience with <strong>AutoCAD</strong>, <strong>Electrical Engineering</strong> principles, strong <strong>Design</strong> capabilities, and expert knowledge of <strong>Revit</strong>, <strong>Revit MEP</strong>, and <strong>DIALux</strong>. Additionally, candidates must possess strong abilities in <strong>Technical Drawing</strong>, understanding of <strong>Building Information Modeling (BIM)</strong> concepts, knowledge of <strong>Power Distribution Systems</strong>, expertise in <strong>Lighting Design</strong> and <strong>Lighting Calculations</strong>, experience with <strong>Cable Sizing</strong>, familiarity with <strong>Code Compliance</strong>, excellent <strong>Project Coordination</strong> skills, robust <strong>Problem-Solving</strong> aptitude, and effective <strong>Communication Skills</strong>.</p></li><li><p><strong>Experience Requirements:</strong> A minimum of <strong>2 to 8 years</strong> of hands-on experience in electrical design or a related engineering field.</p></li><li><p><strong>Career Level Expectations:</strong> This is an <strong>Entry Level</strong> position, perfect for passionate individuals ready to make a significant impact early in their career. We are looking for candidates eager to grow their skills and take on new challenges within a dynamic engineering environment.</p></li></ul><p></p>

<strong>Role Purpose<br><br></strong>The BIM Electrical Team Leader is responsible for leading and coordinating the electrical BIM team in developing, managing, and delivering accurate, coordinated, and high-quality electrical BIM models and construction documentation in accordance with project requirements, BIM execution plans, applicable codes, and company standards.<br><br>The role involves supervising BIM Electrical Engineers and Modelers, coordinating electrical systems with other disciplines, resolving design and construction clashes, monitoring team performance, and ensuring timely delivery of all electrical BIM deliverables throughout the project lifecycle.<br><br><strong>Key Accountabilities<br><br></strong>Lead, supervise, and coordinate the daily activities of the BIM Electrical team.<br><br>Assign tasks, establish priorities, and monitor team productivity and deliverables.<br><br>Provide technical guidance, training, and support to BIM Electrical Engineers and Modelers.<br><br>Review team performance and ensure compliance with project schedules and quality standards.<br><br>Coordinate with the BIM Manager, Electrical Design Team, and Construction Team to resolve technical issues.<br><br>Lead the development and management of electrical BIM models using Autodesk Revit and related BIM software.<br><br><strong>Oversee The Modeling Of Electrical Systems, Including<br><br></strong>Power distribution and lighting systems.<br><br>Cable trays, trunking, and conduits.<br><br>Earthing and lightning protection systems.<br><br>Low-current systems, including fire alarm, data, CCTV, access control, and other ELV systems.<br><br>Electrical rooms, substations, switchgear, and associated equipment.<br><br>Ensure the accuracy and completeness of BIM models, layouts, sections, details, and shop drawings.<br><br>Review electrical shop drawings, coordinated drawings, and installation details before submission.<br><br>Ensure that model information and drawings are suitable for construction and installation.<br><br>Coordinate electrical models with Mechanical, Plumbing, HVAC, Fire Protection, Structural, and Architectural disciplines.<br><br>Lead clash detection activities using Autodesk Navisworks and other coordination tools.<br><br>Identify, track, assign, and resolve clashes and interface issues.<br><br>Participate in BIM coordination meetings and prepare clash reports and issue-tracking updates.<br><br>Ensure that electrical services are coordinated with ceiling spaces, shafts, plant rooms, risers, and other congested areas.<br><br>Follow up on coordination issues until closure and ensure that approved solutions are incorporated into the models.<br><br><strong>Qualifications, Experience, Knowledge &amp; Skills<br><br></strong><ul><li> Bachelor's degree in Electrical Engineering or a related discipline. </li><li> 6-8 years of experience in electrical engineering and BIM modeling within the construction industry. </li><li> At least 2–3 years of experience leading or supervising a BIM Electrical team. </li><li> Proven experience working on large-scale construction projects, such as commercial, residential, hospitality, healthcare, or mixed-use developments.</li></ul>

Role Purpose <p>The BIM Electrical Team Leader is responsible for leading and coordinating the electrical BIM team in developing, managing, and delivering accurate, coordinated, and high-quality electrical BIM models and construction documentation in accordance with project requirements, BIM execution plans, applicable codes, and company standards.</p> <p>The role involves supervising BIM Electrical Engineers and Modelers, coordinating electrical systems with other disciplines, resolving design and construction clashes, monitoring team performance, and ensuring timely delivery of all electrical BIM deliverables throughout the project lifecycle.</p> Key Accountabilities <p>Lead, supervise, and coordinate the daily activities of the BIM Electrical team.<br>Assign tasks, establish priorities, and monitor team productivity and deliverables.<br>Provide technical guidance, training, and support to BIM Electrical Engineers and Modelers.<br>Review team performance and ensure compliance with project schedules and quality standards.<br>Coordinate with the BIM Manager, Electrical Design Team, and Construction Team to resolve technical issues.<br>Lead the development and management of electrical BIM models using Autodesk Revit and related BIM software.<br>Oversee the modeling of electrical systems, including:<br>Power distribution and lighting systems.<br>Cable trays, trunking, and conduits.<br>Earthing and lightning protection systems.<br>Low-current systems, including fire alarm, data, CCTV, access control, and other ELV systems.<br>Electrical rooms, substations, switchgear, and associated equipment.<br>Ensure the accuracy and completeness of BIM models, layouts, sections, details, and shop drawings.<br>Review electrical shop drawings, coordinated drawings, and installation details before submission.<br>Ensure that model information and drawings are suitable for construction and installation.<br>Coordinate electrical models with Mechanical, Plumbing, HVAC, Fire Protection, Structural, and Architectural disciplines.<br>Lead clash detection activities using Autodesk Navisworks and other coordination tools.<br>Identify, track, assign, and resolve clashes and interface issues.<br>Participate in BIM coordination meetings and prepare clash reports and issue-tracking updates.<br>Ensure that electrical services are coordinated with ceiling spaces, shafts, plant rooms, risers, and other congested areas.<br>Follow up on coordination issues until closure and ensure that approved solutions are incorporated into the models.</p> Qualifications, Experience, Knowledge &amp; Skills <ul> <li>Bachelor's degree in Electrical Engineering or a related discipline.</li> <li>6-8 years of experience in electrical engineering and BIM modeling within the construction industry.</li> <li>At least 2–3 years of experience leading or supervising a BIM Electrical team.</li> <li>Proven experience working on large-scale construction projects, such as commercial, residential, hospitality, healthcare, or mixed-use developments.</li></ul>

<strong>Scope of the job<br><br></strong><strong>Job Purpose<br><br></strong>Global Digital &amp; Technology (D&amp;T) has a worldwide responsibility for all IT processes, solutions and services. The aim is to further enhance HEINEKEN Global Functions by delivering common business driven solutions and services.<br><br>The Global Information Security department is part of Global D&amp;T and has the overall responsibility of assuring that HEINEKEN’s IT Risks are properly managed and information assets &amp; technology is properly secured.<br><br>The Global Information Security teams include Cyber Defence Operations (CDO), Security Competence Centre (SCC) and Security Chapters (ERP, Enterprise Architecture, Data Privacy, etc) to design, implement, monitor, respond and assist with recovery activities against cyberattacks. They deliver deep security and risk management expertise to enable Product Teams and Global Functions to form a proper 1st Line of Defense (LoD) by building the right capabilities into their products (security by design) and support them.<br><br>The Global Information Security Director is heading the department and responsible for the Global Information Security Strategy and orchestrating all security activities within this department and relevant stakeholders. He is part of the Global D&amp;T Executive Leadership Team.<br><br>The <strong>Cyber Security Officer (CSO)</strong> is responsible for the management and implementation of the global Cyber Security Strategy based on the NIST Cyber Security Framework, to reduce the risk of a Cybersecurity incident according to the risk appetite of HEINEKEN and the Global Function, as well as to raise wider Global Function Cybersecurity awareness.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Security Operations</li><li>Implement global security strategies to maintain the continuity of systems and update these based on local threats.</li></ul><ul><li></li><ul><li>Responsible to manage updates related to Global Function Security Standards that are required due to local legislative requirements, in consultation with the Global Information Security Specialist in line with HEINEKEN Security Strategy and supporting the HEINEKEN Business Strategy.</li><li>Responsible for Global Function security approvals regarding global services (e.g. HeiNet), in order to maintain the highest level of security for the information and IT assets of the company.</li><li>Assist the Global Information Security department in the design of controls/ standards and procedures that have broad implications, requiring systems integration of one or more technical platforms.</li><li>Perform Risk reviews using the risk management procedure for all new Global Function programs/services to be deployed in the Global Function operational environment and veto programs which do not comply with HEINEKEN’s security standards.</li><li>Monitor internal and external information security and cyber security policy compliance, review and assess information security audits.</li></ul></ul> <br><br><ul><li></li><ul><li>Performs, as per the prescribed frequency the Information Security Maturity Assessment (ISMA), and ensures that all related evidence is available in support of the assessment.</li><li>Monitor and ensure the timely closure of tasks related to audit and internal control issues raised by e.g. Global Audit, External Audit, etc. </li><li>Develops and manages the Information Security action plan to address identified risks and non-compliances.</li></ul></ul> <br><br><ul><li></li><ul><li>Gains approval from the relevant management team on that action plan and its related budget.</li><li>Monitors and reports on the execution of that actions plan, reporting to the Global D&amp;T Function management team and centrally to the Global Information Security Team.</li><li>Analyse and challenge derogation requests regarding the ISP/TSP that Global Functions could have with a new solution or program, and communicate to the Global Information Security Team and Design Authority for approval in order to protect the HEINEKEN security environment.</li><li>Drive resolution of cyber security incident responses and address security vulnerabilities.</li></ul></ul> <br><br><ul><li></li><ul><li>Perform/guide/drive digital investigations upon the request of Global Function/HR or Legal teams in case of breaches of HEINEKEN’s Code of Business Conduct.</li><li>If the Global Function faces any critical IT security incidents or breakout, he/she is responsible as the Global Function security incident lead to resolve in consultation with the Cyber Defense Operations Team (CDO), Global Function D&amp;T Directors and Global Function Line Managers.</li></ul></ul> <br><br><li></li><ul><li>Identify and perform independent analysis to resolve complex first-time issues including the analysis of technical and economic feasibility of proposed security systems/ solutions. He/she is also responsible to assist the Global Information Security department for any IT technical audit (e.g. Ethical Hack) to any Global Function IT infrastructure or service that a 3rd Party offers to HEINEKEN with a valid and open contract to ensure that security policies are in place.</li><li>Advises Global Function teams for security requirements (e.g. Patching, Anti-Virus, Vulnerability Management, etc).</li><li>Security Awareness</li><li>Drive training campaigns on cyber security awareness according to the global security awareness program and based on the Global Function reality. </li><li>Security Strategy</li><li>Responsible for identifying potential risks and recommendations on how to prevent and/or avoid that risk within the Global Function.</li><li>Collaborate with the Global Information Security Specialist to understand and develop further the controls and processes required to improve information security.</li><li>Innovation</li><li>Accelerates and Drives implementation of new Security strategies and standards from global D&amp;T towards the HEINEKEN Global Functions</li><li>Provide security expertise across multiple technical platforms to various Global Function stakeholders in all phases of solutions development (Ideation, Design, build, test and deploy) and Operations.<br><br></li></ul><strong>Budget Responsibilities<br><br></strong>Assigned to Global Function D&amp;T Manager.<br><br><strong>Number Of Direct Reports<br><br></strong>None<br><br><ul><li> Position profile<br><br></li></ul><strong>Qualifications<br><br></strong>Bachelor or Master degree in business information technology or a related field<br><br>Possesses relevant certifications, e.g. CISSP / CCSP / CISM / CISA / CRISC<br><br><strong>Experience / Skills Required<br><br></strong><ul><li>5+ years of working in the cyber security field and previous experience working as a cyber-security officer or manager.</li><li>French is a must and preferable.</li><li>Has worked with relevant market standards such as NIST, ISO 27001, COBIT and relevant laws and regulations such as privacy laws.</li><li>Experience in handling security incidents.</li><li>Proven ability to dynamically assess risks, threats &amp; threat actors.</li><li>Able to work in a cross functional environment; preferably a background in the FMCG industry.</li><li>Sense of Business Urgency and safe-cautious mind to close critical gaps and reduce any security breach.</li><li>Ability to explain complex technical processes to business stakeholders.</li><li>Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.</li><li>Ability to work and team with a multitude of different people and different cultures (as appropriate).</li><li>Display professionalism, customer service attitude, attention to detail and quality.</li><li>Possess strong interpersonal skills, relationship management and negotiation skills, strong verbal, and written communication skills.</li><li>Develop self and others through continuous learning, sharing best practices, knowledge, and expertise.</li><li>Excellent management and leadership skills.<br><br></li></ul><strong>Language(s)<br><br></strong><ul><li>Fluent English </li></ul><p>#addjob</p><p></p>

<strong>Job Purpose<br><br></strong>The Sr Fraud Controller is responsible for leading small fraud control teams while performing the full range of duties assigned to a Fraud Controller. The role is responsible for providing a high level of customer service to all passengers while carrying out revenue protection, crowd control, and operational support duties. The role also includes providing assistance and information to customers, supporting bus replacement services, reporting faults on stations and trains, and ensuring compliance with revenue protection procedures and operational standards.<br><br><strong>Responsibilities/Duties<br><br></strong><strong>Profil de candidat recherché :<br><br></strong><strong>Team Leadership &amp; Operational Supervision<br><br></strong><ul><li> Conduct sign-on and operational briefings for team members and ensure compliance with uniform requirements.</li><li> Monitor service delivery and lead Controllers to achieve committed performance targets.</li><li> Support team members during operational activities and ensure compliance with operational procedures and standards.</li><li> Support colleagues and operations teams during degraded operations and emergency scenarios.</li><li> Participate in operational training sessions and exercises as required.</li><li> Support the de-escalation of tense situations and prevent escalation that may lead to conflicts or injuries.<br><br></li></ul><strong>Fraud Awareness, Revenue Protection &amp; Cash Handling<br><br></strong><ul><li> Conduct undercover journeys on trains to identify and address revenue protection issues, vandalism, anti-social behavior, and non-compliance with the Rules of Carriage, including restrictions related to smoking, eating, and designated train sections.</li><li> Follow revenue protection procedures, rules, and associated by-laws applicable to staff and passengers.</li><li> Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity.</li><li> Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws.</li><li> Ensure the security of fine books, PCVM machines, cash, tickets, and all equipment under assigned responsibility.</li><li> Communicate tariff changes and revenue-related updates to passengers and relevant departments.</li><li> Remain accountable for cash handling activities during assigned duties.</li><li> Perform cash consolidation activities at the end of shifts.<br><br></li></ul><strong>Operations Support &amp; Customer Service<br><br></strong><ul><li> Provide a high standard of customer service and proactive passenger information.</li><li> Explain the operation of fare machines, elevators, and other station equipment to passengers when required.</li><li> Provide mobility assistance to passengers when required.</li><li> Assist in crowd management activities and minimize queuing at station gate lines.</li><li> Report faults, operational irregularities, and issues related to non-compliance with operational procedures, safety standards, and work instructions.<br><br></li></ul><strong>Safety, Security &amp; Incident Reporting<br><br></strong><ul><li> Apply a positive safety culture within trains and stations.</li><li> Report potential safety hazards and take appropriate action when required.</li><li> Report operational incidents, serious offenses, and security concerns promptly to supervisors.</li><li> Follow instructions and guidance provided by supervisors and management.</li><li> Carry out any additional duties or assignments delegated by superiors.<br><br></li></ul><strong>Safety Responsibilities<br><br></strong><ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.</li><li> All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE<br><br></strong><ul><li> Bachelor’s degree in commerce, Accounting, Finance, or related field.</li><li> Proficiency in Arabic; basic English communication skills are preferred.<br><br></li></ul><strong>Knowledge<br><br></strong><ul><li> Knowledge of revenue protection procedures, operational control practices, and customer service standards.</li><li> Understanding of operational safety procedures, incident reporting, and crowd management practices.</li><li> Knowledge of ticket inspection systems, cash handling procedures, and operational reporting requirements.</li><li> Good communication, leadership, and conflict-resolution skills.<br><br></li></ul><strong>Experience<br><br></strong><ul><li> 3-5 years of experience in customer service, transport operations, security, or revenue protection activities.<br><br></li></ul><strong>DESIRED BEHAVIORS<br><br></strong><ul><li> Operational Leadership: Leads operational teams effectively while ensuring compliance with procedures and performance expectations.</li><li> Customer Focus: Delivers professional and courteous service to passengers while maintaining operational standards.</li><li> Safety Commitment: Promotes safe working practices and actively reports safety or security concerns.</li><li> Integrity &amp; Accountability: Handles revenue protection and cash-related responsibilities with honesty and professionalism.</li><li> Conflict Management: Responds calmly and professionally to tense situations to prevent escalation and maintain a safe environment.</li><li> Teamwork: Cooperates effectively with colleagues and supports operational requirements during normal and emergency situations.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE</b></p><br><br><p>The Sr Fraud Controller is responsible for leading small fraud control teams while performing the full range of duties assigned to a Fraud Controller. The role is responsible for providing a high level of customer service to all passengers while carrying out revenue protection, crowd control, and operational support duties. The role also includes providing assistance and information to customers, supporting bus replacement services, reporting faults on stations and trains, and ensuring compliance with revenue protection procedures and operational standards.&nbsp;</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES</b></p><br><br><p><b>Team Leadership &amp; Operational Supervision</b></p><br><br><p>•Conduct sign-on and operational briefings for team members and ensure compliance with uniform requirements.&nbsp;</p><br><br><p>•Monitor service delivery and lead Controllers to achieve committed performance targets.&nbsp;</p><br><br><p>•Support team members during operational activities and ensure compliance with operational procedures and standards.&nbsp;</p><br><br><p>•Support colleagues and operations teams during degraded operations and emergency scenarios.&nbsp;</p><br><br><p>•Participate in operational training sessions and exercises as required.&nbsp;</p><br><br><p>•Support the de-escalation of tense situations and prevent escalation that may lead to conflicts or injuries.</p><br><br><p><b>Fraud Awareness, Revenue Protection &amp; Cash Handling</b></p><br><br><p>•Conduct undercover journeys on trains to identify and address revenue protection issues, vandalism, anti-social behavior, and non-compliance with the Rules of Carriage, including restrictions related to smoking, eating, and designated train sections.&nbsp;</p><br><br><p>•Follow revenue protection procedures, rules, and associated by-laws applicable to staff and passengers.&nbsp;</p><br><br><p>•Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity.&nbsp;</p><br><br><p>•Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws.&nbsp;</p><br><br><p>•Ensure the security of fine books, PCVM machines, cash, tickets, and all equipment under assigned responsibility.&nbsp;</p><br><br><p>•Communicate tariff changes and revenue-related updates to passengers and relevant departments.&nbsp;</p><br><br><p>•Remain accountable for cash handling activities during assigned duties.&nbsp;</p><br><br><p>•Perform cash consolidation activities at the end of shifts.</p><br><br><p><b>Operations Support &amp; Customer Service</b></p><br><br><p>•Provide a high standard of customer service and proactive passenger information.&nbsp;</p><br><br><p>•Explain the operation of fare machines, elevators, and other station equipment to passengers when required.&nbsp;</p><br><br><p>•Provide mobility assistance to passengers when required.&nbsp;</p><br><br><p>•Assist in crowd management activities and minimize queuing at station gate lines.&nbsp;</p><br><br><p>•Report faults, operational irregularities, and issues related to non-compliance with operational procedures, safety standards, and work instructions.</p><br><br><p><b>Safety, Security &amp; Incident Reporting</b></p><br><br><p>•Apply a positive safety culture within trains and stations.&nbsp;</p><br><br><p>•Report potential safety hazards and take appropriate action when required.&nbsp;</p><br><br><p>•Report operational incidents, serious offenses, and security concerns promptly to supervisors.&nbsp;</p><br><br><p>•Follow instructions and guidance provided by supervisors and management.&nbsp;</p><br><br><p>•Carry out any additional duties or assignments delegated by superiors.</p><br><br><p><b>Safety Responsibilities</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.&nbsp;</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.&nbsp;</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.&nbsp;</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in commerce, Accounting, Finance, or related field.</p><br><br><p>•Proficiency in Arabic; basic English communication skills are preferred.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Knowledge of revenue protection procedures, operational control practices, and customer service standards.&nbsp;</p><br><br><p>•Understanding of operational safety procedures, incident reporting, and crowd management practices.&nbsp;</p><br><br><p>•Knowledge of ticket inspection systems, cash handling procedures, and operational reporting requirements.&nbsp;</p><br><br><p>•Good communication, leadership, and conflict-resolution skills.</p><br><br><p><b>EXPERIENCE:</b></p><br><br><p>•3-5 years of experience in customer service, transport operations, security, or revenue protection activities.</p><br><br><p><b>DESIRED BEHAVIORS</b></p><br><br><p>•Operational Leadership: Leads operational teams effectively while ensuring compliance with procedures and performance expectations.&nbsp;</p><br><br><p>•Customer Focus: Delivers professional and courteous service to passengers while maintaining operational standards.&nbsp;</p><br><br><p>•Safety Commitment: Promotes safe working practices and actively reports safety or security concerns.&nbsp;</p><br><br><p>•Integrity &amp; Accountability: Handles revenue protection and cash-related responsibilities with honesty and professionalism.&nbsp;</p><br><br><p>•Conflict Management: Responds calmly and professionally to tense situations to prevent escalation and maintain a safe environment.&nbsp;</p><br><br><p>•Teamwork: Cooperates effectively with colleagues and supports operational requirements during normal and emergency situations.</p><br><br><br> </div>

<p><b>JOB PURPOSE </b>The Sr Fraud Controller is responsible for leading small fraud control teams while performing the full range of duties assigned to a Fraud Controller. The role is responsible for providing a high level of customer service to all passengers while carrying out revenue protection, crowd control, and operational support duties. The role also includes providing assistance and information to customers, supporting bus replacement services, reporting faults on stations and trains, and ensuring compliance with revenue protection procedures and operational standards.</p><p><b>RESPONSIBILITIES/DUTIES</b></p><p>Team Leadership &amp; Operational Supervision</p><ul><li>Conduct sign-on and operational briefings for team members and ensure compliance with uniform requirements.</li><li>Monitor service delivery and lead Controllers to achieve committed performance targets.</li><li>Support team members during operational activities and ensure compliance with operational procedures and standards.</li><li>Support colleagues and operations teams during degraded operations and emergency scenarios.</li><li>Participate in operational training sessions and exercises as required.</li><li>Support the de-escalation of tense situations and prevent escalation that may lead to conflicts or injuries.</li></ul><p>Fraud Awareness, Revenue Protection &amp; Cash Handling</p><ul><li>Conduct undercover journeys on trains to identify and address revenue protection issues, vandalism, anti-social behavior, and non-compliance with the Rules of Carriage, including restrictions related to smoking, eating, and designated train sections.</li><li>Follow revenue protection procedures, rules, and associated by-laws applicable to staff and passengers.</li><li>Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity.</li><li>Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws.</li><li>Ensure the security of fine books, PCVM machines, cash, tickets, and all equipment under assigned responsibility.</li><li>Communicate tariff changes and revenue-related updates to passengers and relevant departments.</li><li>Remain accountable for cash handling activities during assigned duties.</li><li>Perform cash consolidation activities at the end of shifts.</li></ul><p>Operations Support &amp; Customer Service</p><ul><li>Provide a high standard of customer service and proactive passenger information.</li><li>Explain the operation of fare machines, elevators, and other station equipment to passengers when required.</li><li>Provide mobility assistance to passengers when required.</li><li>Assist in crowd management activities and minimize queuing at station gate lines.</li><li>Report faults, operational irregularities, and issues related to non-compliance with operational procedures, safety standards, and work instructions.</li></ul><p>Safety, Security &amp; Incident Reporting</p><ul><li>Apply a positive safety culture within trains and stations.</li><li>Report potential safety hazards and take appropriate action when required.</li><li>Report operational incidents, serious offenses, and security concerns promptly to supervisors.</li><li>Follow instructions and guidance provided by supervisors and management.</li><li>Carry out any additional duties or assignments delegated by superiors.</li></ul><p>Safety Responsibilities</p><ul><li>Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li>Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li>Be mindful that Safety, Security, and Environmental protection are everyone s responsibility.</li><li>All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</h2><h3>QUALIFICATIONS:</h3><ul><li>Bachelor s degree in commerce, Accounting, Finance, or related field.</li><li>Proficiency in Arabic; basic English communication skills are preferred.</li></ul><h3>KNOWLEDGE:</h3><ul><li>Knowledge of revenue protection procedures, operational control practices, and customer service standards.</li><li>Understanding of operational safety procedures, incident reporting, and crowd management practices.</li><li>Knowledge of ticket inspection systems, cash handling procedures, and operational reporting requirements.</li><li>Good communication, leadership, and conflict-resolution skills.</li></ul><h3>EXPERIENCE:</h3><ul><li>3-5 years of experience in customer service, transport operations, security, or revenue protection activities.</li></ul><h2>DESIRED BEHAVIORS</h2><ul><li>Operational Leadership: Leads operational teams effectively while ensuring compliance with procedures and performance expectations.</li><li>Customer Focus: Delivers professional and courteous service to passengers while maintaining operational standards.</li><li>Safety Commitment: Promotes safe working practices and actively reports safety or security concerns.</li><li>Integrity &amp; Accountability: Handles revenue protection and cash-related responsibilities with honesty and professionalism.</li><li>Conflict Management: Responds calmly and professionally to tense situations to prevent escalation and maintain a safe environment.</li><li>Teamwork: Cooperates effectively with colleagues and supports operational requirements during normal and emergency situations.</li></ul>

<p>At least 2 years of experience (Junior level) Bachelor degree Customer Service Agent Apply Mission JOB PURPOSE: The Sr Fraud Controller is responsible for leading small fraud control teams while performing the full range of duties assigned to a Fraud Controller. The role is responsible for providing a high level of customer service to all passengers while carrying out revenue protection, crowd control, and operational support duties. The role also includes providing assistance and information to customers, supporting bus replacement services, reporting faults on stations and trains, and ensuring compliance with revenue protection procedures and operational standards. Profile RESPONSIBILITIES/DUTIES Team Leadership &amp; Operational Supervision Conduct sign-on and operational briefings for team members and ensure compliance with uniform requirements. Monitor service delivery and lead Controllers to achieve committed performance targets. Support team members during operational activities and ensure compliance with operational procedures and standards. Support colleagues and operations teams during degraded operations and emergency scenarios. Participate in operational training sessions and exercises as required. Support the de-escalation of tense situations and prevent escalation that may lead to conflicts or injuries. Fraud Awareness, Revenue Protection &amp; Cash Handling Conduct undercover journeys on trains to identify and address revenue protection issues, vandalism, anti-social behavior, and non-compliance with the Rules of Carriage, including restrictions related to smoking, eating, and designated train sections. Follow revenue protection procedures, rules, and associated by-laws applicable to staff and passengers. Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity. Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws. Ensure the security of fine books, PCVM machines, cash, tickets, and all equipment under assigned responsibility. Communicate tariff changes and revenue-related updates to passengers and relevant departments. Remain accountable for cash handling activities during assigned duties. Perform cash consolidation activities at the end of shifts. Operations Support &amp; Customer Service Provide a high standard of customer service and proactive passenger information. Explain the operation of fare machines, elevators, and other station equipment to passengers when required. Provide mobility assistance to passengers when required. Assist in crowd management activities and minimize queuing at station gate lines. Report faults, operational irregularities, and issues related to non-compliance with operational procedures, safety standards, and work instructions. Safety, Security &amp; Incident Reporting Apply a positive safety culture within trains and stations. Report potential safety hazards and take appropriate action when required. Report operational incidents, serious offenses, and security concerns promptly to supervisors. Follow instructions and guidance provided by supervisors and management. Carry out any additional duties or assignments delegated by superiors. Safety Responsibilities Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role. Comply with the requirements of RDMC RQHSE Policy and Safety Management System. Be mindful that Safety, Security, and Environmental protection are everyone s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</strong></p><p><strong>QUALIFICATIONS:</strong></p><ul><li>Bachelor s degree in commerce, Accounting, Finance, or related field.</li><li>Proficiency in Arabic; basic English communication skills are preferred.</li></ul><p><strong>KNOWLEDGE:</strong></p><ul><li>Knowledge of revenue protection procedures, operational control practices, and customer service standards.</li><li>Understanding of operational safety procedures, incident reporting, and crowd management practices.</li><li>Knowledge of ticket inspection systems, cash handling procedures, and operational reporting requirements.</li><li>Good communication, leadership, and conflict-resolution skills.</li></ul><p><strong>EXPERIENCE :</strong></p><ul><li>3-5 years of experience in customer service, transport operations, security, or revenue protection activities.</li></ul><p><strong>DESIRED BEHAVIORS &amp; EXPERIENCES</strong></p><ul><li>Operational Leadership: Leads operational teams effectively while ensuring compliance with procedures and performance expectations.</li><li>Customer Focus: Delivers professional and courteous service to passengers while maintaining operational standards.</li><li>Safety Commitment: Promotes safe working practices and actively reports safety or security concerns.</li><li>Integrity &amp; Accountability: Handles revenue protection and cash-related responsibilities with honesty and professionalism.</li><li>Conflict Management: Responds calmly and professionally to tense situations to prevent escalation and maintain a safe environment.</li><li>Teamwork: Cooperates effectively with colleagues and supports operational requirements during normal and emergency situations.</li></ul>

About Apartment 19Apartment 19 (Apt19) is a Cairo-based concept store championing local and regional designers across fashion, beauty, and lifestyle. We run seasonal popups, a London retail collab, and partnerships with brands like Quintessentially, Amex, and Klivvr. We're building a brand people want to walk into — and want to watch online.<br>The Role We're hiring two Sales Representatives & Content Creators — a hybrid role for people who can sell face-to-face on the shop floor and create scroll-stopping content on their own phone. You'll split your time between store shifts (styling clients, closing sales, building a loyal book) and content days (shooting daily reels, product try-ons, styling videos — sometimes solo on your phone, sometimes with our full production team, professional models, and photographer).<br>This is not a cashier role and not an influencer role. It's for someone who is both commercially sharp and camera-confident.<br>Who you are· 2+ years in premium retail, fashion, hospitality, or direct sales — with numbers you can point to.· Genuinely stylish, well-groomed, and comfortable being on camera daily.· Fluent in Arabic and English (spoken and on camera).· Confident shooting and editing on your phone — Cap Cut, Reels, Tik Tok native.· Warm, quick-thinking, and commercially minded. You read a client in 30 seconds.· Reliable on shift, punctual on set.· Bonus: existing following, past UGC/influencer work, or experience selling to a HNW clientele.<br>How to apply Whats App your CV along with a 30-second self-intro video (shot on your phone, no edit needed — just introduce yourself and tell us why you'd be great at this) to +201505340164Subject line: Sales + Content — [Your Name]