School agent Jobs - Cairo Egypt

<p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programs and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>At least a high school diploma. At least 2 years of experience in the industry. Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Prior attendance in seminars and trainings related to the job. MS Office applications, Front Office programs (Fidelio, Opera etc.). Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of UKCS Agent Principal responsibilities Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Requirements Must be university graduate in any discipline Must be Fluent or High command of English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of UKCS Agent Principal responsibilities Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Requirements Must be university graduate in any discipline Must be Fluent or High command of English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy

Company Description The Address Investments is a leading real estate company in Egypt and the Middle East, recognized for its trusted brand and long-term vision in a healthy, developing real estate market. The company specializes in offering clients a wide variety of residential and investment properties, tailored to different budgets and needs, across hundreds of projects in Egypt and the region. Its team of experienced experts and consultants is dedicated to providing high-quality service, comprehensive presentations, and diverse offers through strong relationships with developers. The Address Investments fosters a collaborative, family-like work culture, supported by continuous training and orientation for new team members. This combination of market expertise, client-centric service, and team development positions the company as a trend-setting pioneer in the real estate field.<br>Role Description As a Fresh Real Estate Sales Agent at The Address Investments, you will support prospective buyers by guiding them through property options, explaining project features, and matching their needs with suitable real estate opportunities. Your day-to-day responsibilities will include conducting property tours, following up on leads, maintaining client relationships, and assisting clients throughout the sales process from initial inquiry to closing. You will prepare and deliver presentations on available projects, coordinate with developers to obtain updated offers, and provide accurate market information to help clients make informed decisions. The role requires diligent documentation of client interactions, updating CRM systems, and collaborating closely with team members to achieve sales targets. This is a full-time, on-site role based in Cairo.<br>Qualifications<br> Candidates should possess skills in Real Estate Sales and Sales, with a strong interest in building a career in the property market. Candidates should possess a Real Estate License or be willing and eligible to obtain one, along with foundational knowledge of Real Estate principles. Candidates should possess strong Customer Service skills, including active listening, responsiveness, and a client-focused mindset. Candidates should possess effective communication and negotiation skills, with the ability to present information clearly and confidently. Candidates should possess good organizational and time-management abilities to handle multiple clients, projects, and follow-ups. Candidates should possess proficiency in basic computer applications and CRM tools, or be quick to learn new systems. Relevant academic background in business, marketing, real estate, or a related field is beneficial but not mandatory. Fluency in Arabic and good command of English, along with a professional, ethical, and team-oriented attitude.

We are looking for a highly articulate Arabic-speaking sales professional who can build trust quickly with GCC clients and confidently convert inbound marketing leads into paying customers.<br>FURSA PRO is looking for a confident, persuasive, and customer-focused Omnichannel Lead Qualification & Sales Agent to join our growing commercial team. The role is responsible for handling inbound leads generated through our advertising and digital channels, qualifying potential clients, understanding their business needs, following up professionally, and converting qualified opportunities into consultations and paying clients. Our clients include entrepreneurs, investors, business owners, and GCC-based customers interested in company formation, business expansion, corporate services, and investment opportunities in Egypt and Saudi Arabia.<br>Key Responsibilities Handle inbound leads through Whats App, phone calls, social media, and other digital channels. Respond quickly and professionally to new inquiries. Understand the client's needs and conduct structured lead qualification. Explain FURSA PRO services clearly and professionally. Follow up with prospects until a clear outcome is reached. Book and confirm consultations with qualified clients. Support the sales process and contribute to closing deals and generating revenue. Handle objections and maintain professional communication throughout the customer journey. Maintain accurate records of all leads, conversations, follow-ups, and next actions on CRM/Odoo. Re-engage inactive and unresponsive leads. Coordinate with consultants, onboarding, legal, and operations teams when transferring clients. Achieve individual conversion, follow-up, and revenue targets. <br>Candidate Profile & Requirements Native or near-native Arabic speaker with excellent verbal communication skills. Must be able to communicate professionally in Modern Standard Arabic (MSA) and/or a natural GCC/Gulf Arabic dialect. Strong understanding of GCC customer communication style and business culture is highly preferred. Previous experience dealing with customers from Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, or Oman is a strong advantage. Strong persuasion, follow-up, objection-handling, and closing skills. Experience in Telesales, Inside Sales, Lead Qualification, Customer Service, Business Development, or Call Center Sales is preferred. Comfortable handling inbound leads from paid advertising campaigns through Whats App, phone calls, social media, and CRM/Odoo. Good English communication skills. Candidates with Levantine/GCC market exposure and strong familiarity with Gulf customers are highly encouraged to apply. Female candidates are encouraged to apply.<br>What We Offer Competitive fixed salary. Attractive sales commission and performance incentives. Uncapped earning potential based on achieved sales results. Full training on FURSA PRO services, qualification scripts, objection handling, sales process, and CRM/Odoo. Clear career path within the Commercial & Business Development team. Opportunity to work with clients from Egypt, Saudi Arabia, UAE, and other GCC markets. Professional and growing work environment.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address each client’s unique business needs. With a strong emphasis on customer-centric service, ETISAL combines industry best practices, global coverage, and cultural understanding to support clients in focusing on their core business. The company is committed to transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL values human capital and fosters a culture of quality, innovation, and continuous improvement in its management and operations.<br>Role Description The Customer Support Agent – Technical Account (English Speakers) is a full-time, on-site role based in Qesm El Maadi. The person in this role will handle inbound and outbound customer interactions, provide timely technical support, and resolve account-related issues in English via phone, email, and chat. Day-to-day tasks include diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating complex issues to appropriate teams when necessary. The role also involves documenting interactions accurately, following established procedures, and contributing to continuous improvement of support processes. The agent will work closely with team members and leadership to maintain high customer satisfaction and adhere to service level agreements.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Support and Customer Service abilities to manage inquiries and build positive relationships. Focus on Customer Satisfaction, with the capacity to understand customer needs and ensure a positive experience throughout the support process. Excellent Communication skills in English, both spoken and written, for clear, professional interaction with customers and internal teams. Technical problem-solving capabilities, including Troubleshooting skills to diagnose, resolve, and document account and system issues. Relevant experience in call centers, technical support, or BPO environments is preferred. Ability to work on-site in Qesm El Maadi on rotating shifts, including weekends or evenings if required. Strong organizational skills, attention to detail, and reliability in following procedures and meeting performance targets. Comfort with using CRM systems, ticketing tools, and standard office software; basic technical literacy is expected. Bachelor’s degree in a relevant field (e.g., IT, business, communications) is an advantage but not mandatory.

???? We're Hiring | Sales & Reservation Agents<br>Join CBC-Corporate Business Center and build your career with a team dedicated to supporting leading U. S. travel companies.<br>At CBC-Corporate Business Center, we provide dedicated Sales, Reservation, and Customer Support teams that help U. S. travel agencies, tour operators, and travel service providers scale their operations through reliable, high-quality outsourcing solutions.<br>Key Responsibilities<br>✈️ Handle travel reservations and booking requests accurately and efficiently.???? Communicate with customers via phone, email, and other channels in a professional manner.???? Promote travel products and services while achieving sales targets.???? Deliver exceptional customer service and build strong customer relationships.???? Maintain accurate reservation records and ensure compliance with company procedures.???? Assist customers with inquiries and provide effective solutions to ensure an outstanding travel experience. Requirements✅ 1–3 years of experience in Sales, Reservations, Customer Service, or a related field.✅ Excellent English communication skills (spoken and written).✅ Strong sales, negotiation, and customer relationship skills.✅ Ability to work in a fast-paced, target-driven environment.✅ Travel industry experience is an advantage but not required. What We Offer✔️ Competitive salary package.✔️ Attractive performance-based incentives.✔️ Professional, collaborative, and supportive work environment.✔️ Comprehensive training and continuous professional development.✔️ Clear career growth opportunities within a fast-growing organization.✔️ The opportunity to support leading U. S. travel agencies, tour operators, and travel service providers.<br>???? Ready to grow your career?<br>Send your CV to hr@cbctravelsolutions.com<br>Become part of CBC-Corporate Business Center and help deliver world-class sales, reservation, and customer support solutions to the U. S. travel industry.<br>#Hiring #Sales Jobs #Reservation Agent #Customer Service #Travel Industry #Travel Jobs #Outsourcing #Career Opportunity #CBCCorporate Business Center

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a reservations agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members</li> <li>Secure individual bookings: Convert guest inquiries into confirmed reservations</li> <li>Maintain attention to detail: Record and process all reservations with accuracy</li> <li>Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades</li> <li>Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <ul> <li>Excellent verbal and written communication skills in English; additional language skills are an advantage.</li> <li>Professional telephone etiquette with the ability to provide personalized guest service.</li> <li>Strong listening skills and the ability to understand guest needs and preferences.</li> <li>Passion for delivering exceptional guest experiences in line with luxury hospitality standards.</li> <li>Ability to build rapport with guests and create positive impressions through every interaction.</li> <li>Commitment to maintaining high levels of guest satisfaction and loyalty.</li> <li>Minimum 1-2 years of experience in hotel reservations, front office, guest services, or customer service, preferably within a luxury hotel brand would be an asset.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

This is a remote position. About SiFi<br> SiFi is a fast-growing B2B Fin Tech company specializing in spend management and card issuance solutions. We help companies take control of their spending, streamline expense workflows, and operate with greater efficiency.<br> <br> Position Overview<br> We are looking for a detail-oriented and process-driven *Onboarding Agent* to join our team. This role is essential to ensuring a smooth and compliant onboarding experience for our clients. You will be responsible for verifying and setting up new companies within our Back Office systems, ensuring all documentation meets regulatory and internal standards.<br> <br> Key Responsibilities<br> Review and validate legal documentation submitted by customers, including: Memorandum of Association (MoA), Commercial License, or any other documents submitted by the company.<br> Create and configure new company profiles in SiFi’s Back Office system accurately and in a timely manner.<br> Ensure all required fields and data points are correctly populated in the system, including company details, ownership structure, and authorized users.<br> Communicate with internal teams and occasionally customers to clarify or request missing or inaccurate information.<br> Ensure onboarding procedures adhere to SiFi's internal policies, KYC/AML requirements, and regulatory compliance.<br> Flag and escalate any discrepancies or red flags in customer documents to the compliance team.<br> Support process improvements and contribute to documentation of onboarding SOPs.<br> <br><br>Requirements<br><br> Bachelor's degree or equivalent work experience in Business Administration, Law, Finance, or a related field.<br> 1-2 years of experience in onboarding, compliance, or operations within fintech, banking, or a regulated environment.<br> Strong ability to read and understand legal documents such as MoA, CR certificates, and other business formation records.<br> High attention to detail and strong organizational skills.<br> Experience working with Back Office systems, CRM platforms, or onboarding tools is a plus.<br> Excellent communication skills in English; Arabic language proficiency is a strong advantage.<br> Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.<br><br>Skills: Bachelor's degree or equivalent work experience in Business Administration, Law, Finance, or a related field. <br> 1-2 years of experience in onboarding, compliance, or operations within fintech, banking, or a regulated environment. <br> Strong ability to read and understand legal documents such as MoA, CR certificates, and other business formation records. <br> High attention to detail and strong organizational skills. <br> Experience working with Back Office systems, CRM platforms, or onboarding tools is a plus. <br> Excellent communication skills in English; Arabic language proficiency is a strong advantage. <br> Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p><br><p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><br><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p><br><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><br><p>* Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><br><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p><br><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><br><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><br><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><br><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><br><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><br><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><br><p>* Walk agency representatives and potential guests around the facility.</p><br><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><br><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><br><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p><br><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><br><p>* Support hotel sales. Is authorised to sell charged services.</p><br><p>* Take part in the Emergency Response Teams.</p><br><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><br><p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p><br><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p><br><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><br><p>* Take part in training programmes and departmental internal communication meetings.</p><br><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><br><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>* Education: At least a high school diploma.</p><br><p>* Experience: At least 2 years of experience in the industry.</p><br><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><br><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><br><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><br><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><br> </div>

Trans Perfect Gaming is hiring! Are you a passionate gamer with native or professional-level German and strong communication skills? Join our global Player Support team and help players get the best possible experience.<br>What you'll be doing Responding to player support requests and resolving issues Becoming familiar with the games you support Working with ticketing and social media platforms Tracking and reporting player issues and trends Helping enforce community rules Working toward key performance indicators such as productivity, quality, and player satisfaction<br>What we're looking for Native or professional-level German, with excellent written and spoken skills Excellent interpersonal and organizational skills Advanced knowledge of Google Workspace Ability to multitask, prioritize, and work independently Familiarity with gaming communities and platforms such as Reddit, Facebook, X, and Discord A genuine passion for video games<br>You'll have the opportunity to work on a variety of gaming projects alongside a global team of gaming and player-support professionals, with ongoing training and opportunities to develop your skills.???? Apply here:Apply – German Player Support Agent<br>Please submit your CV in English. Feel free to share this opportunity with anyone who may be a good fit! ????

Additional Information<br><br>Job Number 26115222<br><br>Job Category Rooms & Guest Services Operations<br><br>Location 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br><br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh all-inclusive collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <ul> <li><strong>Guest welcome:</strong> Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swissôtel’s luxury standards.</li> <li><strong>Personalized assistance:</strong> Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs.</li> <li><strong>Information provider:</strong> Offer detailed information about the resort’s services, facilities, activities, and local attractions to enhance the guest experience.</li> <li><strong>Complaint resolution:</strong> Address guest concerns or complaints promptly, escalating unresolved issues to the guest relations manager or assistant manager.</li> <li><strong>VIP handling:</strong> Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction.</li> <li><strong>Special requests:</strong> Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements.</li> <li><strong>Feedback collection:</strong> Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the guest relations manager.</li> <li><strong>Cross-department liaison:</strong> Collaborate with other departments, including housekeeping, front office, and recreation, to ensure seamless guest experiences.</li> <li><strong>Cultural engagement:</strong> Promote activities and experiences that reflect the local culture and the resort’s lifestyle-focused identity.</li> <li><strong>Reservation support:</strong> Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation.</li> <li><strong>Emergency support:</strong> Provide clear and calm communication to guests during emergencies, following the resort’s crisis management protocols.</li> <li><strong>Guest profiles:</strong> Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions.</li> <li><strong>Sustainability advocacy:</strong> Promote eco-friendly practices and services to guests, supporting Ennismore’s sustainability initiatives.</li> <li><strong>Check-in/check-out assistance:</strong> Support the front office team during peak times by assisting with guest arrivals and departures.</li> <li><strong>Professional appearance:</strong> Maintain a polished and professional appearance that reflects Swissôtel’s luxury and lifestyle brand.</li> <li><strong>Problem-solving:</strong> Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty.</li> <li><strong>Event participation:</strong> Assist in organizing and executing guest events or activities to enhance their stay.</li> <li><strong>Technology utilization:</strong> Use guest service platforms and tools to track requests, preferences, and feedback efficiently.</li> <li><strong>Continuous improvement:</strong> Stay updated on resort offerings, industry trends, and guest service best practices to improve performance.</li> </ul> <p>This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swissôtel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> At least a high school diploma.</p> <p><strong>Experience:</strong> At least 2 years of experience in the industry.</p> <p><strong>Foreign language:</strong> Proficiency in English to communicate with guests and Russian speaker.</p> <p><strong>Courses and training:</strong> Prior attendance in seminars and trainings related to the job.</p> <p><strong>Computer literacy:</strong> MS Office applications.</p> <p><strong>Skills:</strong> Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques, and processes related to the job. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Company Description </b><br> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant Team and build your career with us.</p> <br> <div><b>Job Description</b></div> <br> <p> Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swiss tel s luxury standards.<br> Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs.<br> Information Provider: Offer detailed information about the resort s services, facilities, activities, and local attractions to enhance the guest experience.<br> Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager.<br> VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction.<br> Special Requests: Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements.<br> Feedback Collection: Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the Guest Relations Manager.<br> Cross-Department Liaison: Collaborate with other departments, including Housekeeping, Front Office, and Recreation, to ensure seamless guest experiences.<br> Cultural Engagement: Promote activities and experiences that reflect the local culture and the resort s lifestyle-focused identity.<br> Reservation Support: Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation.<br> Emergency Support: Provide clear and calm communication to guests during emergencies, following the resort s crisis management protocols.<br> Guest Profiles: Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions.<br> Sustainability Advocacy: Promote eco-friendly practices and services to guests, supporting Ennismore s sustainability initiatives.<br> Check-In/Check-Out Assistance: Support the front office team during peak times by assisting with guest arrivals and departures.<br> Professional Appearance: Maintain a polished and professional appearance that reflects Swiss tel s luxury and lifestyle brand.<br> Problem-Solving: Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty.<br> Event Participation: Assist in organizing and executing guest events or activities to enhance their stay.<br> Technology Utilization: Use guest service platforms and tools to track requests, preferences, and feedback efficiently.<br> Continuous Improvement: Stay updated on resort offerings, industry trends, and guest service best practices to improve performance.<br> This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swiss tel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality.</p> <br> <div><b>Qualifications</b></div> <br> <p>Education: At least a high school diploma.<br> Experience: At least 2 years of experience in the industry.<br> Foreign Language: Proficiency in English to communicate with guests , and Russian speaker .<br> Courses and Training: Prior attendance in seminars and trainings related to the job.<br> Computer Literacy: MS Office applications.<br> Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p><br><p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><br><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p><br><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><br><p>* Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><br><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p><br><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><br><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><br><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><br><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><br><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><br><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><br><p>* Walk agency representatives and potential guests around the facility.</p><br><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><br><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><br><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p><br><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><br><p>* Support hotel sales. Is authorised to sell charged services.</p><br><p>* Take part in the Emergency Response Teams.</p><br><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><br><p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p><br><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p><br><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><br><p>* Take part in training programmes and departmental internal communication meetings.</p><br><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><br><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>* Education: At least a high school diploma.</p><br><p>* Experience: At least 2 years of experience in the industry.</p><br><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><br><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><br><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><br><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><p>Job Description * Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. *Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. * Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. * Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. * Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. * Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. * Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. * Work in coordination with all departments and ensure the flow of necessary information. * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. * Follow the VIP procedures and greet VIP guests and bid them farewell. * Walk agency representatives and potential guests around the facility. * Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. * Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. * Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. * Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. * Support hotel sales. Is authorised to sell charged services. * Take part in the Emergency Response Teams. * Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. * Respond to guest inquiry forms and all written suggestions, complaints etc * Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. * Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. * Take part in training programmes and departmental internal communication meetings. * Due to being in direct contact with guests, must always look clean, neat and fresh. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. * Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. * Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><p></p></section>

<h2>Full Job Description</h2><h2>Job Title: Telesales Agent</h2><p><strong>Job Type:</strong> Full-time, Permanent</p><p><strong>Work Shifts:</strong> Night shifts (Australian time) — 7-hour shifts. Flexible options available: 5 days a week (4 days also available) with 7-hour or 6-hour shifts.</p><p><strong>Location:</strong> Remote, work from home</p><p><strong>Company:</strong> Optima Cleaners™</p><h2>Position Purpose</h2><p>Optima Cleaners™ is a franchise business serving residential and commercial clients across Australia. We provide a range of domestic cleaning services through our network of highly skilled franchisees. The main goal of this position is to convert the maximum number of incoming enquiries into bookings.</p><h2>Key Performance Indicators</h2><ul><li>Conversion Rate</li><li>Up-sell Rate</li><li>Revenue</li></ul><h2>Main Duties/Responsibilities</h2><ul><li>Obtain client information by answering phone calls and verifying details.</li><li>Follow the daily checklist and adhere to the Minimum Quality Standards (10 must-dos).</li><li>Determine client eligibility by comparing provided information to requirements.</li><li>Establish policies by entering client information and confirming pricing.</li><li>Inform clients about procedures, answer questions, and provide necessary information.</li><li>Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.</li><li>Update job knowledge by studying new product descriptions and participating in educational opportunities.</li><li>Accomplish sales and organizational missions by achieving related results as needed.</li></ul><h2>Experience</h2><p>Candidates with a sales background will be prioritized, though it is not a mandatory requirement.</p><h2>Requirements</h2><ul><li>Fluency in English.</li><li>Own computer.</li><li>Internet connection (minimum 100Mbps).</li><li>Availability to work night shifts.</li></ul><h2>Skills</h2><ul><li>Friendly and kind demeanor.</li><li>Above-average or advanced English listening skills.</li><li>Confidence.</li><li>Resilience and persistence.</li><li>Negotiation skills.</li><li>Ability to work independently and as part of a team.</li><li>Results-oriented.</li></ul><h2>Compensation</h2><p>We offer a competitive base salary of <strong>22,000 EGP per month</strong>, with the opportunity to earn up to <strong>70,000 EGP through commission incentives</strong>.</p><p><strong>Expected Start Date:</strong> Immediate</p><p><strong>Job Type:</strong> Full-time</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><b><span>About the location:</span></b></p><br><br><p><span>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.</span></p><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</span></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced <b>Purchasing Agent </b>who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</span></p><br><br><br><p><b><span>What You Will Do&nbsp;</span></b></p><br><br><p><span><span>1.</span></span><span><span>Must be willing to work a flexible schedule</span><span>in order to</span><span>accomplish</span><span>all major responsibilities and tasks</span></span></p><br><br><p><span><span>2.</span></span><span><span>Must be able to</span><span>maintain</span><span>good relationship with all departments and Home Office to promote effective purchasing</span></span></p><br><br><p><span><span>3.</span></span><span><span>Must have a commitment to follow all local and corporate policies and procedures as they relate to the purchasing department</span></span></p><br><br><p><span><span>4.</span></span><span><span>Must have a commitment to follow all Four Seasons policies and procedures, as they are related to the Purchasing department</span></span></p><br><br><p><span><span>5.</span></span><span><span>Must be able to work in a safe,</span><span>prudent</span><span>and organized manner and be able to promote</span><span>team work</span></span></p><br><br><p><span><span>6.</span></span><span><span>Excellent reading,</span><span>writing</span><span><span>&nbsp;, </span>and oral</span><span>proficiency</span><span>in the English and Arabic language</span></span></p><br><br><br><p><b><span>What You Bring</span></b></p><br><br><ul><li><span>Requires a working knowledge of division operations.</span></li><li><span>Working knowledge is generally learned on-the-job.</span></li><li><span>Requires ability to operate computer equipment and other <b>[Department]</b> systems.</span></li><li><span>Requires reading, writing and oral proficiency in the English language.</span></li><li><span>More than 1 year experience.</span></li><li><b>Native Arabic Speaker </b></li><li><b>Have authorization of citizenship</b></li></ul><br><p><b><span>What We Offer:</span></b></p><br><br><ul><li><span>Competitive salary, wages, and a comprehensive benefits package</span></li><li><span>Excellent training and development opportunities</span></li><li><span>Complimentary dry cleaning for employee uniforms/ business attire. </span></li><li><span>Complimentary employee meals</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</span></li><li><span>Dental and medical/disability/life insurance</span></li><li><span>Retirement pension plan</span></li><li><span>Employee service awards</span></li><li><span>Annual employee party/social and sports events</span></li></ul><br><p><b><span>Schedule &amp; Hours</span></b></p><br><br><p><span>Full–time job with 44 working hours a week.</span></p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p><br><p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p><br><p>Join our motivated and vibrant Team and build your career with us.</p><br><br>Job Description<br><br><p>•&nbsp;&nbsp; &nbsp;Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swissôtel’s luxury standards.<br>•&nbsp;&nbsp; &nbsp;Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs.<br>•&nbsp;&nbsp; &nbsp;Information Provider: Offer detailed information about the resort’s services, facilities, activities, and local attractions to enhance the guest experience.<br>•&nbsp;&nbsp; &nbsp;Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager.<br>•&nbsp;&nbsp; &nbsp;VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction.<br>•&nbsp;&nbsp; &nbsp;Special Requests: Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements.<br>•&nbsp;&nbsp; &nbsp;Feedback Collection: Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the Guest Relations Manager.<br>•&nbsp;&nbsp; &nbsp;Cross-Department Liaison: Collaborate with other departments, including Housekeeping, Front Office, and Recreation, to ensure seamless guest experiences.<br>•&nbsp;&nbsp; &nbsp;Cultural Engagement: Promote activities and experiences that reflect the local culture and the resort’s lifestyle-focused identity.<br>•&nbsp;&nbsp; &nbsp;Reservation Support: Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation.<br>•&nbsp;&nbsp; &nbsp;Emergency Support: Provide clear and calm communication to guests during emergencies, following the resort’s crisis management protocols.<br>•&nbsp;&nbsp; &nbsp;Guest Profiles: Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions.<br>•&nbsp;&nbsp; &nbsp;Sustainability Advocacy: Promote eco-friendly practices and services to guests, supporting Ennismore’s sustainability initiatives.<br>•&nbsp;&nbsp; &nbsp;Check-In/Check-Out Assistance: Support the front office team during peak times by assisting with guest arrivals and departures.<br>•&nbsp;&nbsp; &nbsp;Professional Appearance: Maintain a polished and professional appearance that reflects Swissôtel’s luxury and lifestyle brand.<br>•&nbsp;&nbsp; &nbsp;Problem-Solving: Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty.<br>•&nbsp;&nbsp; &nbsp;Event Participation: Assist in organizing and executing guest events or activities to enhance their stay.<br>•&nbsp;&nbsp; &nbsp;Technology Utilization: Use guest service platforms and tools to track requests, preferences, and feedback efficiently.<br>•&nbsp;&nbsp; &nbsp;Continuous Improvement: Stay updated on resort offerings, industry trends, and guest service best practices to improve performance.<br>This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swissôtel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality.</p><br><br>Qualifications<br><br><p>Education: At least a high school diploma.<br>Experience: At least 2 years of experience in the industry.<br>Foreign Language: Proficiency in English to communicate with guests , and Russian speaker .<br>Courses and Training: Prior attendance in seminars and trainings related to the job.<br>Computer Literacy: MS Office applications.<br>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p><br> </div>