Sales Rep. Jobs in Egypt
8463 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company Description Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><p>Job Description Responsibilities</p><p>Team Leadership & Management: Supervise, train, and develop the bar team to ensure they consistently deliver high-quality service and adhere to operational standards. Maintain a positive and motivated team environment through coaching, mentoring, and feedback. Oversee daily bar operations, ensuring efficient service and timely delivery of drinks to guests.</p><p>Beverage Expertise & Innovation: Develop and curate creative cocktail menus that align with the restaurant's concept and guest preferences. Keep up to date with the latest trends in the beverage industry, including new cocktail styles, spirits, and mixology techniques. Ensure that bartenders are knowledgeable about the beverage menu, including drink ingredients, preparation techniques, and ideal pairings. Provide recommendations to guests on specialty cocktails, wines, and other beverages.</p><p>Guest Service Excellence: Ensure that all guests receive a memorable experience through personalized service, attention to detail, and an engaging approach. Handle guest complaints or concerns promptly and professionally, ensuring swift resolution while maintaining high levels of guest satisfaction. Foster strong relationships with regular guests, understanding their preferences and ensuring personalized service.</p><p>Inventory & Stock Management: Oversee bar inventory, ensuring that the necessary supplies are stocked, including spirits, wine, and other beverages. Coordinate with purchasing and suppliers to maintain stock levels, track usage, and order supplies as needed. Conduct regular inventory checks and manage stock rotation to prevent wastage and ensure cost-effective use of resources.</p><p>Health & Safety Compliance: Enforce all health, safety, and hygiene standards in the bar area, ensuring compliance with local regulations and internal policies. Ensure the bar area is kept clean, organized, and safe for both staff and guests at all times. Supervise the safe handling of alcohol, including monitoring guest consumption and preventing over-service.</p><p>Upselling & Revenue Generation: Promote upselling of premium spirits, cocktails, and wine selections to enhance guest satisfaction and increase bar revenue. Introduce innovative drink specials or themed promotions to boost sales and attract guests.</p><p>Administration & Reporting: Manage daily cash handling, including the accurate processing of payments, tips, and transactions. Prepare daily, weekly, and monthly reports related to bar sales, inventory, and staff performance. Collaborate with management on budgeting, cost control, and revenue generation strategies.</p><p>Training & Development: Conduct regular training sessions for bar staff to improve product knowledge, service standards, and mixology skills. Ensure that all staff are well-versed in customer service practices, health and safety standards, and company policies.</p><p>Special Events & Promotions: Plan and coordinate bar events, promotions, and themed nights to increase guest engagement and revenue. Work closely with other departments (e.g., marketing and events) to organize and execute special events that feature signature cocktails or exclusive beverages.</p><p>Problem Resolution & Continuous Improvement: Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service. Collect and act on guest feedback to continuously improve the quality of service and experience. Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.</p><p>Additional Responsibilities: Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p>Qualifications</p><p>Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</p><p>Leading Myself Positive Orientation Operational Decision Making Self-Development & Management</p><p>Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication</p><p>Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change</p><p><b>Experience/Certificates/Education</b></p><p>Experience: Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment. Extensive knowledge of mixology, spirits, wines, and cocktail preparation.</p><p>Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field.</p><p>Skills & Attributes:</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment.</li><li>Extensive knowledge of mixology, spirits, wines, and cocktail preparation.</li><li>Bachelor s degree in Hospitality Management, Business Administration, or a related field.</li><li>Strong leadership and people management skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Attention to detail and strong organizational skills.</li><li>Proven ability to manage multiple priorities and meet deadlines.</li><li>Ability to handle confidential and sensitive information.</li><li>In-depth knowledge of beverage trends, mixology, and premium beverage offerings.</li><li>Proficiency in relevant software and MS Office Suite.</li><li>Professional and well-presented at all times.</li><li>Customer-centric approach with a passion for hospitality.</li><li>Proactive problem-solver with a solutions-oriented mindset.</li><li>Ability to work in a fast-paced, dynamic environment.</li><li>Must be able to handle multiple tasks and adapt to changing priorities.</li><li>Demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</li></ul><p></p></section>
<p><h4>Overview of the role:</h4>
<p>Support the development management function by coordinating and driving projects through the various stages of the development lifecycle, under the guidance of the Senior Development Manager. The role is responsible for ensuring effective planning, stakeholder coordination, and alignment of project objectives, while supporting the successful delivery of projects through to practical completion. The position plays a key role in managing project timelines, monitoring financial and commercial performance, facilitating cross-functional collaboration, and ensuring development activities are executed in line with the project vision, business objectives, and approved strategies.</p>
<h4>What you will do:</h4>
<ul>
<li>Support the management of development projects from feasibility through design, construction, handover, and project closeout stages.</li>
<li>Monitor project business cases, development briefs, budgets, timelines, risks, opportunities, and key performance indicators to ensure alignment with project objectives.</li>
<li>Coordinate the preparation of feasibility studies, financial appraisals, project budgets, and stakeholder approvals in line with company policies and procedures.</li>
<li>Work closely with design teams and consultants to develop project briefs, manage design deliverables, secure approvals, and ensure compliance with quality, cost, and timeline requirements.</li>
<li>Collaborate with project management and delivery teams during pre-construction and construction phases to support procurement, contractor selection, project execution, and site progress monitoring.</li>
<li>Monitor project costs, cash flows, schedules, and commercial performance to ensure compliance with approved business cases and development targets.</li>
<li>Coordinate with finance, investment analytics, commercial, sales, leasing, marketing, and operations teams to support project feasibility, revenue strategies, funding requirements, and operational readiness.</li>
<li>Support contract administration, procurement activities, change management, reporting, and stakeholder communications throughout the project lifecycle.</li>
<li>Participate in project handover activities, final inspections, closeout processes, and lessons learned reviews to ensure successful project delivery.</li>
</ul>
<h4>Required skills to be successful:</h4>
<ul>
<li>6-10+ years of experience in real estate development, project management, development management, or a related field, with at least 2 years within a real estate development company.</li>
<li>Proven experience supporting projects across feasibility, design, construction, and handover stages.</li>
<li>Strong understanding of project financials, budgeting, feasibility studies, project planning, and development processes.</li>
<li>Experience coordinating with multiple stakeholders, including design, project management, sales, leasing, finance, marketing, and operations teams.</li>
<li>Strong organizational and time management skills, with the ability to manage multiple priorities and work under pressure.</li>
<li>Excellent communication, coordination, and stakeholder management skills.</li>
<li>Proficiency in Microsoft Office applications and AutoCAD.</li>
<li>Strong analytical, problem-solving, and reporting capabilities.</li>
</ul>
<h4>What equips you for the role:</h4>
<ul>
<li>Bachelor’s degree in Architecture, Civil Engineering, Construction Engineering, or a related discipline.</li>
<li>Experience within mixed-use, residential, commercial, or large-scale real estate developments is preferred.</li>
<li>Fluency in both Arabic and English, written and spoken.</li>
<li>Strong understanding of the real estate development lifecycle and project delivery processes.</li>
<li>Self-motivated with strong leadership, organizational, and communication capabilities.</li>
<li>High level of professionalism, integrity, and commitment to company values and ethical standards.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>
<h2 class="h5">Job description</h2>
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<span>We are looking for a Senior Accounts Receivable to join our finance team.<br> The ideal candidate will be responsible for managing the accounts receivable process, ensuring timely collections, monitoring customer accounts, and minimizing financial risks.<br> Previous experience in the freight forwarding or shipping industry is highly preferred.<br> * Competitive Salary * Medical Insurance * Social Insurance * Performance Incentives * Bachelor's degree in Commerce, Accounting, or a related field.<br> * 3–5 years of experience in Accounts Receivable or Collections.<br> * Previous experience in the Freight Forwarding, Shipping, or Logistics industry is highly preferred.<br> * Strong knowledge of accounts receivable principles and collection processes.<br> * Proficiency in Microsoft Excel and ERP systems is a plus.<br> * Excellent analytical and reporting skills.<br> * Strong communication and negotiation skills.<br> * Ability to work independently and manage multiple priorities.<br> Key Competencies * Attention to detail.<br> * Accuracy.<br> * Strong organizational skills.<br> * Flexibility and adaptability.<br> * Excellent communication skills.<br> * Teamwork.<br> * Ability to work under pressure.<br> * Strong reporting and analytical skills.<br> Key Responsibilities * Independently manage the accounts receivable process and ensure timely collection of outstanding payments.<br> * Monitor customer accounts and follow up on overdue invoices.<br> * Review and analyze aging reports, taking appropriate action on overdue and high-risk accounts.<br> * Prepare daily, weekly, and monthly collection reports for management.<br> * Coordinate with the Sales, Contracts, and Operations teams to resolve billing discrepancies and customer disputes.<br> * Monitor customer credit limits and identify potential financial risks.<br> * Maintain accurate financial records related to collections and receivables.<br> * Develop a good understanding of port operations and customs procedures.<br> * Ensure compliance with company financial policies and procedures.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>We are looking for a Senior Accounts Receivable to join our finance team.<br> The ideal candidate will be responsible for managing the accounts receivable process, ensuring timely collections, monitoring customer accounts, and minimizing financial risks.<br> Previous experience in the freight forwarding or shipping industry is highly preferred.<br> * Competitive Salary * Medical Insurance * Social Insurance * Performance Incentives * Bachelor's degree in Commerce, Accounting, or a related field.<br> * 3–5 years of experience in Accounts Receivable or Collections.<br> * Previous experience in the Freight Forwarding, Shipping, or Logistics industry is highly preferred.<br> * Strong knowledge of accounts receivable principles and collection processes.<br> * Proficiency in Microsoft Excel and ERP systems is a plus.<br> * Excellent analytical and reporting skills.<br> * Strong communication and negotiation skills.<br> * Ability to work independently and manage multiple priorities.<br> Key Competencies * Attention to detail.<br> * Accuracy.<br> * Strong organizational skills.<br> * Flexibility and adaptability.<br> * Excellent communication skills.<br> * Teamwork.<br> * Ability to work under pressure.<br> * Strong reporting and analytical skills.<br> Key Responsibilities * Independently manage the accounts receivable process and ensure timely collection of outstanding payments.<br> * Monitor customer accounts and follow up on overdue invoices.<br> * Review and analyze aging reports, taking appropriate action on overdue and high-risk accounts.<br> * Prepare daily, weekly, and monthly collection reports for management.<br> * Coordinate with the Sales, Contracts, and Operations teams to resolve billing discrepancies and customer disputes.<br> * Monitor customer credit limits and identify potential financial risks.<br> * Maintain accurate financial records related to collections and receivables.<br> * Develop a good understanding of port operations and customs procedures.<br> * Ensure compliance with company financial policies and procedures.<br></span> </div>
<p><h4>Job description</h4>
<p>Oversee the execution, performance tracking, and reporting of marketing campaigns to ensure smooth and efficient daily operations.<br>
Design and implement iterative testing strategies across all marketing channels to optimize performance and drive data-informed decision-making.<br>
Measure the incrementality of the different channels and campaigns to achieve maximum efficiency.<br>
Identify emerging marketing platforms and develop integrated campaigns across diverse channels.<br>
Oversee graphic designing, video editing, blog content creation, photography, and other marketing materials to attract customers.<br>
Manage and expand the brand's presence on social media and other digital platforms to increase reach and engagement.<br>
Maintain and optimize current marketing efforts while successfully planning and launching new initiatives in line with business goals.<br>
Experience generating leads and overseeing the creation of marketing materials (blogs, photos, etc.) to support sales and engagement goals.<br>
Create content for campaigns through designs, videos, and captions tailored to different platforms and audiences.</p>
<h4>Skills description</h4>
<ul>
<li>Bachelor's degree in advertising, business, marketing, communications, or related field</li>
<li>3-5 years of marketing experience</li>
<li>Heavy operational experience with search, special, shopping and/or remarketing channels</li>
<li>Proven track record of managing and scaling digital marketing activities</li>
<li>Exceptional quantitative, analytical, and problem-solving skills and demonstrated ability to use data and analysis to make recommendations and drive decisions</li>
<li>Outstanding verbal and written communication and collaboration skills</li>
<li>Analytical mindset with the ability to derive insights from data</li>
<li>Experience delivering impactful presentations</li>
<li>Ownership</li>
<li>Functional skills</li>
<li>Ideas presentation and taking initiative</li>
<li>Continuous learning</li>
<li>Customer centricity</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
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<p>Accenture is seeking a highly skilled SAP MDG Technical Consultant specializing in Finance (FI), Material Master (MM), and Business Partner (BP) domains. As a Consultant/Specialist, you will play a pivotal role in delivering technical solutions for SAP Master Data Governance (MDG) projects. You will leverage your expertise in data modeling, UI modeling, data replication frameworks, and process modeling to design and implement robust MDG solutions. Collaborating with cross-functional teams, you will ensure seamless integration and delivery of high-quality solutions tailored to client needs.</p><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li><b>Technical Expertise in SAP MDG:</b><ul><li>Hands-on experience in data modeling, UI modeling, data replication frameworks, and process modeling (BRF+ workflows).</li><li>Expertise in MDG Consolidation for a minimum of three S4Hana projects.</li><li>Configure data loads in MDG-F using file uploads and E.SOA configuration for data replication.</li><li>Strong understanding of MDG-Finance (FLEX) data model.</li></ul></li><li><b>SAP Master Data Objects:</b><ul><li>Material Master:<ul><li>Strong understanding of different views (Basic, Purchasing, MRP, Finance).</li></ul></li><li>Supplier & Customer Master:<ul><li>Strong understanding of different views (General Data, Purchasing Org., Sales Org.).</li><li>Understanding of ARIBA interaction with SAP is a plus.</li></ul></li><li>GL Accounts:<ul><li>Strong understanding of GL (Chart of Accounts, Company Code, Cost Elements).</li></ul></li><li>Profit Center/Cost Center:<ul><li>Strong understanding of Profit Centers and Cost Centers, including Groups and Hierarchies.</li></ul></li></ul></li><li><b>SAP Functional Knowledge:</b><ul><li>Nice-to-have functional knowledge in SAP MM, SD, and FI modules to support technical configurations and integrations.</li></ul></li><li><b>Client Engagement:</b><ul><li>Collaborate with clients to gather requirements and deliver tailored technical solutions.</li><li>Provide expert guidance and support throughout the project lifecycle.</li><li>Ensure successful implementation and adoption of SAP MDG solutions.</li></ul></li><li><b>Process Design and Delivery:</b><ul><li>Design and implement BRF+ workflows for process modeling.</li><li>Deliver high-quality technical solutions that meet client expectations and business needs.</li></ul></li></ul><br> </div>
<h2 class="h5">Job description</h2>
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<span>Job Title
<br>Logistics Officer<br><br>Job Scope
<br></span><p>The Logistics Officer is accountable for overseeing the inbound operations and inventory management. S/He maintains communication with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of goods.</p><br><br><br>Main Duties and Responsibilities
<br><ul>
<li>Manage outbound activities for customer orders</li>
<li>Manage outbound shipments, follow up with clearing and forwarding agents and monitor the turnaround time (TAT)</li>
<li>Process and document letter of credit (LC) for shipments</li>
<li>Coordinate and arrange transportation of shipments to destination</li>
<li>Track shipments and update customers on a timely basis</li>
<li>Cooperate with the sales and warehouse teams for smooth execution of shipments</li>
<li>Coordinate with clearing agents and customs to maximize efficiency in terms of time and quality</li>
<li>Verify customs documentations for exports and transfer of ownership</li>
<li>Manage the stock movement through the warehouse management system</li>
<li>Perform monthly stock audits</li>
<li>Coordinate with the CRM and credit teams for invoicing customer orders</li>
<li>Prepare and maintain the warehouse petty cash</li>
</ul><br><br>Position Requirements
<br><br>Education
<br><p>Bachelor’s degree in Business Administration or any other related field</p><br><br><br>Experience
<br><ul>
<li>At least three years of relevant experience in logistics, import operations, or supply chain coordination.</li>
<li>Strong familiarity with Egyptian customs procedures and regulatory platforms, including Nafeza, GOEIC, NTRA, and other applicable authorities.</li>
<li>Good understanding of international shipping processes, Incoterms, freight forwarding, and customs clearance procedures.</li>
<li>Experience in stock control, Advance Shipping Notice (ASN) management, Goods Receipt Note (GRN) processing, inventory counts, and warehouse coordination.</li>
<li>Proven ability to manage shipments from supplier dispatch through final delivery, while coordinating closely with freight forwarders, customs brokers, warehouses, and internal stakeholders.</li>
</ul> <p>#LI-LM1</p><br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
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<b>Job Title : </b>Dynamics 365 CRM Engineer<b>Job Location : </b>Cairo, Egypt<br>As a <b>Dynamics 365 CRM Engineer</b> at Accenture, you will be responsible for developing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions and Power Platform components to meet client requirements. You will implement technical designs, extend platform capabilities, and deliver high-quality solutions aligned with Microsoft best practices. This role requires a strong technical background, attention to detail, and the ability to work collaboratively in a fast-paced environment.<br><b>Key Responsibilities</b><b>1. Application Development</b><br><ul><li>Configure and customize Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing.</li><li>Develop Plugins, Custom Workflow Activities, and Custom APIs using C#/.NET and XRM SDK.</li><li>Implement client-side scripting with JavaScript/TypeScript for form logic and UI enhancements.</li><li>Build advanced UI scenarios using PowerApps Component Framework (PCF) controls.</li></ul><br><b>2. Power Platform Development</b><ul><li>Design and develop Model-Driven and Canvas Apps to meet business requirements.</li><li>Automate business processes using Power Automate.</li><li>Work with Dataverse for entity modeling, relationships, business rules, and security roles.</li></ul><br><b>3. Integration & Data Management</b><ul><li>Develop integrations using REST APIs, OData, and Dataverse Web API.</li><li>Collaborate on data migration activities, including ETL processes, data mapping, and validation.</li></ul><br><b>4. Quality & Governance</b><ul><li>Adhere to coding standards and participate in code reviews to ensure high-quality deliverables.</li><li>Ensure compliance with security, data governance, and performance guidelines.</li><li>Support Application Lifecycle Management (ALM) practices, including solution layering, versioning, and deployment via Azure DevOps pipelines.</li></ul><br><b>5. Collaboration</b><ul><li>Work closely with Technical Leads, Functional Consultants, and QA teams to ensure seamless delivery.</li><li>Actively participate in agile ceremonies, including sprint planning, backlog refinement, and daily stand-ups.</li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Shape & Create - And make it happen! The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. Want to become part of us? #shapeandcreate</p><p>Your Role:</p><ul><li>Supports market and competitor analysis, including price benchmarking, product comparisons, and new product tracking.</li><li>Assists in preparing and following up the annual operating plan for assigned categories.</li><li>Supports basic sales, margin, and product performance analysis.</li><li>Contributes to portfolio reviews, range optimization, and product simplification.</li><li>Supports the NPI process through data preparation, presentations, and internal coordination.</li><li>Assists in product launches, including positioning, pricing input, and go-to-market preparation.</li><li>Supports pricing activities by collecting market data, cost inputs, and competitor benchmarks.</li><li>Coordinates with central product teams on specifications, technical clarifications, and documentation.</li><li>Works with Marcom teams on catalogues, presentations, and sales tools.</li><li>Prepares product reports, presentations, and forecasts to support decision-making.</li><li>Supports product training by preparing materials and sharing product knowledge.</li><li>Coordinates with Quality teams on regulatory and compliance topics when needed.</li></ul><p>Think outside the box with us! #shapeandcreate</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Business Administration, Marketing, or a related field is required.</li><li>2 3 years of experience in marketing, product management, or a related function is preferred.</li><li>The ability to communicate in English and Arabic fluently.</li><li>The ability to respond to common inquiries from internal and external customers in effective verbal and written communication skill.</li><li>Proficiency in Microsoft Office tools is required.</li><li>Knowledge of SAP or similar systems is a plus.</li><li>Ability to work collaboratively across functions and to manage multiple tasks in a structured and organized manner.</li><li>Strong communication skills and attention to detail are essential, along with a proactive and solution-oriented mindset.</li><li>Demonstrate a strong willingness to learn and develop within product management, with a solid foundation in analytical thinking and business understanding.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<span><b>Shape & Create - And make it happen!</b></span><span>The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. </span><span>Want to become part of us? #shapeandcreate</span><p><span><span><span><span>Your Role:</span></span></span></span></p><br><ul><li><span><span><span><span>Supports market and competitor analysis, including price benchmarking, product comparisons, and new product tracking.</span></span></span></span></li><li><span><span><span><span>Assists in preparing and following up the annual operating plan for assigned categories.</span></span></span></span></li><li><span><span><span><span>Supports basic sales, margin, and product performance analysis.</span></span></span></span></li><li><span><span><span><span>Contributes to portfolio reviews, range optimization, and product simplification.</span></span></span></span></li><li><span><span><span><span>Supports the NPI process through data preparation, presentations, and internal coordination.</span></span></span></span></li><li><span><span><span><span>Assists in product launches, including positioning, pricing input, and go-to-market preparation.</span></span></span></span></li><li><span><span><span><span>Supports pricing activities by collecting market data, cost inputs, and competitor benchmarks.</span></span></span></span></li><li><span><span><span><span>Coordinates with central product teams on specifications, technical clarifications, and documentation.</span></span></span></span></li><li><span><span><span><span>Works with Marcom teams on catalogues, presentations, and sales tools.</span></span></span></span></li><li><span><span><span><span>Prepares product reports, presentations, and forecasts to support decision-making.</span></span></span></span></li><li><span><span><span><span>Supports product training by preparing materials and sharing product knowledge.</span></span></span></span></li><li><span><span><span><span>Coordinates with Quality teams on regulatory and compliance topics when needed. </span></span></span></span></li></ul><p><span><span><span><span>Your Profile</span></span></span></span></p><br><ul><li><span><span><span> Bachelor’s degree in Business Administration, Marketing, or a related field is required.</span></span></span></li><li>2–3 years of experience in marketing, product management, or a related function is preferred.</li><li>The ability to communicate in English and Arabic fluently.</li><li>The ability to respond to common inquiries from internal and external customers in effective verbal and written communication skill.</li><li>Proficiency in Microsoft Office tools is required. Knowledge of SAP or similar systems is a plus.</li><li>Ability to work collaboratively across functions and to manage multiple tasks in a structured and organized manner.</li><li>Strong communication skills and attention to detail are essential, along with a proactive and solution-oriented mindset.</li><li>Demonstrate a strong willingness to learn and develop within product management, with a solid foundation in analytical thinking and business understanding.</li></ul><span><b>Think outside the box with us! #shapeandcreate</b></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The core purpose of the Customer Service Specialist role is to manage the service Unilever delivers to key customers, ensuring that every time their customer(s) deals with Unilever it is a positive experience and the perception of Unilever held by our key customers therefore continually improves.</p><p><strong>What Will Your Main Responsibilities Be</strong></p><p><strong>Customer communications</strong></p><ul><li>As the SC interface this role will be responsible for all communications with the customer to ensure we are meeting customer expectation & providing the best service possible; this includes, safe landing all new product launches, catering to any ad hoc requests</li><li>Tailoring order shortage communications to meet / exceed customers expected level of communication</li><li>Working with Customer Development, Customer Replenishment Specialists, Customer Availability Specialists, and Stock Management to ensure external messages are simple, clear, and consistent</li><li>Responsible for building a strong relationship with our customers as well as building a two- way collaboration that is built on mutual trust</li><li>Handling customer trade terms compliance issues at an operational level with their customer(s)</li><li>Checking and confirming to customers that orders for new products have been processed successfully.</li></ul><p><strong>Customer Order Scheduling</strong></p><ul><li>This role will ensure that customer orders are executed in time & in full collaborating with 3P (order creation), SMS & logistics team to ensure proper stock allocation, scheduling & delivery</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Tracking DR & CCFOT targets for our customers to ensure we are always at the right SL- this includes analysis of losses & continuous improvement projects to tackle these losses.</li><li>This role will also manage all MD issues & resolve any customer complaints/requests</li><li>Owning a customer fact book / reference guide that holds all relevant information to enable Unilever to meet/exceed their customer(s) expectations</li><li>Implementing supply chain initiatives with key contacts at the customer (e.g. setup of new delivery point, lead-time reduction, weekend ordering etc.)</li></ul><p><strong>S&OE and Q0 Operations</strong></p><ul><li>Handling the S&OE cycle/tasks and responsible for Q0 financials and operations</li><li>Ensuring Egypt monthly sales plan are on track from a supply availability & primary sales perspective, adhering to weekly phasing execution plans</li><li>Providing analysis on challenges/issues across the month with proper root cause analysis & action plans</li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>BDM s are Zeal s front line with clients and their first point of contact . Every BDM strives to have a positive impact on the client s experience with Zeal. Giving each client added value through knowledge, trust, and support. All while clearly impacting Zeal s bottom line through an increase in accounts, deposits, and revenues. Roles and Responsibilities Set meetings and build relationships with potential Introducing Brokers who may have clients interested in trading multi-asset products such as Gold, Oil, FX, and Cryptocurrencies. On-board IB s and help them increase accounts, deposits, and revenues. Identify and target known Money Managers and IB s in the Egyptian and MENA markets. Use Telegram and other Social Media channels to influence IB s to join Zeal by offering them the company s competitive rebate program. Organically build a book of business through relationships in and outside the market targeting potential IB s from multiple industries. Determine customers' trading needs and prepare proposals to sell services that address these needs. Cross-sell retail clients who meet the IB threshold to grow their business and walk them through the client growth life cycle. Negotiate rebate and markup terms and/or services with IBs. Stay up to date on market news and trends in FX, Commodities, Stocks, and Indices. Advise on trading strategies, options, and risk management strategies. Explain stock market terms or trading practices to clients. Answer customers' questions about spreads and trading conditions at Zeal. Attend industry and company events to source own potential clients as directed by management. Achieve sales targets including: No. of Funded Accounts Gross Deposits Weekly Meetings Contact prospective or existing customers to discuss how Zeal can meet their needs. Develop sales presentations or proposals to explain service specifications. Maintain customer records by using the CRM and logging communication. Receive and follow-up on clients funding, volume, and new account activations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>4 years of extensive experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in sales Department Professional Key Knowledge Area Requirement: Financial markets knowledge in FX, Stocks, Commodities Technical and Fundamental analysis Skills & Competencies Strong relationship management and networking skills Selling Skills. Communication skills. Customer orientation. Learning flexibility Paid Time Off Training & Development</p><p></p></section>
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Role brief</h4>
<p>The Regional Specialist is responsible for driving Vodafone Egypt’s region-centric operating model by translating regional market insights into targeted commercial, network, and customer strategies. The role acts as a bridge between Marketing, Commercial, Network, and Operations teams to identify growth opportunities, improve regional performance, and ensure execution of initiatives tailored to the unique needs of each region. Through data-driven decision making and cross-functional collaboration, the role contributes to sustainable market share growth and customer experience improvement across Egypt.</p>
<h4>Core competencies and qualifications</h4>
<p><strong>Strategic & analytical thinking</strong><br>
Strong analytical and problem-solving skills.<br>
Ability to derive actionable insights from market, customer, and performance data.<br>
Knowledge of business performance analysis, forecasting, and opportunity identification.</p>
<p><strong>Stakeholder management & collaboration</strong><br>
Ability to work effectively across multiple functions and align stakeholders around common objectives.<br>
Strong communication and presentation skills.<br>
Project coordination and execution capabilities.</p>
<p><strong>Commercial acumen & execution</strong><br>
Understanding of market dynamics, customer behavior, and go-to-market principles.<br>
Ability to support the development and execution of regional growth initiatives.<br>
Results-oriented mindset with strong attention to execution and impact.</p>
<h4>Years of experience</h4>
<p>2–4 years of experience in Marketing, Commercial Strategy, Business Planning, Analytics, Sales Planning, Consulting, or related fields.<br>
Experience in telecommunications, FMCG, technology, or other data-driven industries is preferred.<br>
Exposure to cross-functional projects, market analysis, or commercial performance management is an advantage.</p>
<h4>Not a perfect fit?</h4>
<p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p>
<p>Together we can.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Dubizzle Egypt is the leading marketplace for selling and buying online in the region.<br> Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses.<br> Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.<br> As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market.<br> With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market.<br> With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> Key Responsibilities: Monitor and analyse competitive business models and provide recommendations to strengthen our position.<br> Collaborate with cross-functional partners in product, engineering, operations, finance, and marketing to help develop data-informed business strategies and roadmaps.<br> Work closely with product managers to enhance the product offerings and experiment with pricing and new products.<br> Manage self-service tools for end-users across the company to explore a wide variety of data with little assistance.<br> Monitor and analyse the platform’s traffic, highlighting the gaps and working on solutions.<br> Present models, findings and insights to senior management in order to drive business decisions.<br> Provide objective recommendations on business strategy, monetisation, and operation.<br> Partner with the finance team in developing budgets, forecasts, and ad hoc analyses that are informed by data-driven insights and operating metrics.<br> Manage and own the P&L of the automotive vertical.<br> Continuously manage all launched propositions and products, handling the pre-analysis and post-assessments.<br> Responsible for all online/offline products & packages pricing schemes.<br> Own and develop relationships with business partners, working with them to optimise and enhance our integration.<br> Develop and present management reviews to the top management.<br> A fast paced, high performing team.<br> Comprehensive Health Insurance Life Insurance Rewards & Recognitions Learning & Development opportunities #Egyptdubizzle Qualifications: Bachelor’s degree in Computer Science, Business or Marketing.<br> A master’s degree is a plus.<br> Experience: 4-5 years of work experience in strategy/business analytics/sales enabler role, having closely worked with products in an internet/e-commerce company.<br> Experience in e-commerce, internet and/or digital media.<br> Experience with Google Analytics is required.<br> Knowledge: Proficient in Microsoft Excel.<br> Knowledge of SQL is a plus Skills: Ability to crunch heavy data, build insights and drive operational decision-making.<br> Excellent analytical skills with a demonstrated ability to translate data and information into actionable insights and business recommendations.<br> Exceptional project management skills and attention to detail.<br> Excellent stakeholder management and communication skills.<br> Traits: Proactive and passionate.<br> You are independently capable of seeking information, solving conceptual problems and delivering high-quality results in challenging situations.<br> Passion for data and metrics.<br> Outstanding analytical capacity paired with a profound business sense.<br> Hands-on attitude and the ability to thrive in a fast-paced environment.<br> Highly motivated, professional, creative, proactive and able to work independently and cooperatively in a diverse group.<br></span> </div>
We Are Hiring: First-Line Managers! <br>Are you an inspiring leader in the pharma industry with a track record of driving sales and developing top talent? Bio Group is looking for dynamic First-Line Managers to lead our teams in Greater Cairo! If you know how to turn sales data into strategy, coach teams to success, and build lasting relationships with KOLs, this is your next big career move.???? Key Responsibilities:• Lead & Coach: Conduct coaching field visits and motivate medical representatives to achieve peak performance.• Strategic Planning: Analyze sales sheets, solve market deviations, set weekly plans, and handle target breakdowns.• Brand Ambassador: Represent Bio Group to external customers and key opinion leaders (KOLs) to launch new products.• Market Expansion: Prospect new areas, track opportunities, and optimize resource allocation effectively.???? Requirements:• Education: Bachelor’s degree in Pharmacy, Science, or Veterinary Medicine.• Experience: 3–5 years of solid experience in the same position (FLM).• Skills: Strong leadership, excellent communication/presentation skills, and an excellent command of English. How to Apply:Ready to lead the way? Send your CV to:reham.mahmoud@biotech-eg.com Please mention "First-Line Manager" in the subject line.
We Are Hiring: First-Line Managers! Are you an inspiring leader in the pharma industry with a track record of driving sales and developing top talent? Bio Group is looking for dynamic First-Line Managers to lead our teams in Greater Cairo! If you know how to turn sales data into strategy, coach teams to success, and build lasting relationships with KOLs, this is your next big career move.???? Key Responsibilities:• Lead & Coach: Conduct coaching field visits and motivate medical representatives to achieve peak performance.• Strategic Planning: Analyze sales sheets, solve market deviations, set weekly plans, and handle target breakdowns.• Brand Ambassador: Represent Bio Group to external customers and key opinion leaders (KOLs) to launch new products.• Market Expansion: Prospect new areas, track opportunities, and optimize resource allocation effectively.???? Requirements:• Education: Bachelor’s degree in Pharmacy, Science, or Veterinary Medicine.• Experience: 3–5 years of solid experience in the same position (FLM).• Skills: Strong leadership, excellent communication/presentation skills, and an excellent command of English.???? How to Apply:Ready to lead the way? Send your CV to:reham.mahmoud@biotech-eg.comPlease mention "First-Line Manager" in the subject line.
EA (Telesales / Customer Care Representatives) What You’ll Do:Contact existing customers to promote course renewals and increase conversion rates Follow up with customers to understand their needs and recommend personalized learning solutions Provide high-quality support throughout the student journey and handle inquiries professionally Monitor students’ progress and analyze data to improve learning outcomes and drive renewals Build strong relationships with customers to enhance satisfaction and encourage repeat business & referrals<br>Requirements:Minimum 1 year of experience in sales or Customer Service. Strong communication and persuasion skills. Target-driven and comfortable working in a performance-based environment. Motivated to achieve and exceed sales targets with a commission-focused mindset.<br>???? Working Hours:Sunday – Thursday: 12:00 PM – 9:00 PM(Breaks: 2:45 – 3:00 PM | 5:00 – 6:00 PM)<br>Saturday: 12:00 PM – 4:00 PM(Break: 12:45 – 1:00 PM)<br>???? Location:https://maps.app.goo.gl/dnp Fh1YYFkn H2i QG8<br>???? What We Offer:Basic Salary + Unlimited Commission Paid Training Social Insurance Medical Insurance
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>Oversee the daily operations of the spa and ensure exceptional guest satisfaction.</p>
<p>Maintain the highest standards of luxury service, cleanliness, and professionalism.</p>
<p>Ensure all spa policies, procedures, and service standards are consistently followed.</p>
<p>Manage and supervise the spa team to achieve operational excellence.</p>
<p>Recruit, onboard, train, coach, and evaluate spa employees.</p>
<p>Prepare and manage staff schedules to ensure adequate coverage.</p>
<p>Monitor employee performance and provide coaching and corrective action when required.</p>
<p>Maintain current knowledge of all spa services, treatments, pricing, promotions, and retail products.</p>
<p>Assist with monthly inventory, product ordering, and stock control.</p>
<p>Monitor product usage to minimize waste and control operational costs.</p>
<p>Ensure all spa equipment and facilities are properly maintained.</p>
<p>Handle guest feedback and resolve complaints promptly and professionally.</p>
<p>Assist with payroll preparation and ensure timely and accurate submissions.</p>
<p>Monitor daily revenue and support initiatives to achieve financial targets.</p>
<p>Promote retail sales and upselling opportunities to maximize profitability.</p>
<p>Ensure compliance with health, safety, hygiene, and sanitation standards.</p>
<p>Coordinate staff training and professional development programs.</p>
<p>Perform opening and closing Manager-on-Duty (MOD) responsibilities.</p>
<p>Prepare operational reports and maintain accurate documentation.</p>
<p>Collaborate with other hotel departments to ensure a seamless guest experience.</p>
<p>Support the Spa Director in achieving departmental goals and complete any additional duties as assigned.</p>
<h4>Qualifications</h4>
<p><strong>Education:</strong> Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.</p>
<p><strong>Experience:</strong> Minimum of 5–7 years of experience in spa operations, with at least 2–3 years in a supervisory or management role within a luxury hotel or resort spa.</p>
<p><strong>Languages:</strong> Sufficient level of English to communicate effectively with guests.</p>
<p><strong>Training & certifications:</strong> Professional training in spa operations, customer service, leadership, wellness, or hospitality management is preferred. Knowledge of health, hygiene, and safety standards is required.</p>
<p><strong>Computer literacy:</strong> Proficient in Microsoft Office applications and spa/property management systems (e.g., Book4Time, SpaSoft, or similar).</p>
<p><strong>Skills:</strong></p>
<ul>
<li>Strong leadership, coaching, and team management skills.</li>
<li>Excellent guest service and interpersonal communication skills.</li>
<li>Knowledge of spa treatments, wellness products, retail operations, and luxury service standards.</li>
<li>Experience in budgeting, payroll, scheduling, inventory control, and cost management.</li>
<li>Strong problem-solving, decision-making, and organizational abilities.</li>
<li>Ability to anticipate guest needs and deliver exceptional guest experiences.</li>
<li>Good understanding of market trends, competitor analysis, and revenue generation strategies.</li>
<li>Ability to work under pressure while maintaining high service standards.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong></p>
<p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación (Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b><b>Job Summary: </b></b></p><br><br><br><p><b><span>Partnering closely with functional leads and business lines, the Head of Customer Services Latin America & Caribbean (LAC) drives the achievement of agreed AOP targets, services business development, and order intake growth across the region and its subsidiaries, spanning SATAIR, FHS/TSP, Airframe Services, Training, and SKYWISE Digital Services. </span></b></p><br><br><p><b><span>Strategically aligned with our corporate focus on reliability and customer satisfaction, the job holder secures operational paths to maintain a great CSIP confidence index and customer satisfaction, continuously monitors fleet operational reliability, and ensures regional support deliverables consistently meet or exceed customer expectations. Adhering to our core company values, the leader is fully accountable for cultivating and growing a high-performance regional Customer Services team. </span></b></p><br><br><br><p><b><b>Primary Responsibilities: </b></b></p><br><br><br><br><br><p><b><span>Manage all regional Customer Services activities:</span><span> 50%</span></b></p><br><br><ul><li><p><b><span>Achieve Customer satisfaction through CSIP (Customer Support Improvement Program) and objectives for support and services (Prepare the future)</span></b></p><br><br></li><li><p><b><span>Ensuring Safety of Operations in the LAC</span></b></p><br><br></li><li><p><b><span>Delivering the Customer Support and Services business objectives, and securing Customer Satisfaction with customers in the LAC region (airlines/MROs/lessors)</span></b></p><br><br></li><li><p><b><span>Contribute to services sales campaigns through GAM. </span></b></p><br><br></li><li><p><b><span>The job holder is responsible for S services order intake targets (Satair, Skywise, Customer care) in the region in accordance with business objectives and specific business line AOP targets</span></b></p><br><br></li><li><p><b><span>Develop new business services (airport services, MRO services, training partnership, FHS local repair,...) in the region in accordance with business objectives.</span></b></p><br><br></li><li><p><b><span>Secure and accelerate successful development of services (Boost competitiveness)</span></b></p><br><br></li><li><p><b><span>Deliver our AOP in terms of support, cost, services revenues gross margin (Deliver on commitment)</span></b></p><br><br></li><li><p><b><span>Sustain aircraft operational reliability (Deliver on commitment)</span></b></p><br><br></li></ul><br><p><b><span>In coordination with Central Customer Services organization and relevant functional organisations, lead and ensure the following activities are properly conducted for the LAC region: </span></b></p><br><br><ul><li><p><b><span>Customer Support Directors</span></b></p><br><br></li><li><p><b><span>Field Service</span></b></p><br><br></li><li><p><b><span>Customer Services Business Development</span></b></p><br><br></li><li><p><b><span>Services delivery (e.g. FHS-TSP, Flight crew and maintenance training, airframe services, digital services)</span></b></p><br><br></li><li><p><b><span>Materials and logistics delivery and support through SATAIR</span></b></p><br><br></li><li><p><b><span>Engineering and technical publications support</span></b></p><br><br></li><li><p><b><span>Fleet efficiency and Engineering activity</span></b></p><br><br></li><li><p><b><span>Digital development and solutions support</span></b></p><br><br></li><li><p><b><span>Flight Operations support activity</span></b></p><br><br></li><li><p><b><span>Flight Operations and Digital Services delivery through SKYWISE</span></b></p><br><br></li><li><p><b><span>Supplier Support</span></b></p><br><br></li></ul><br><br><p><b><span>Strategic initiatives: </span><span>20%</span></b></p><br><br><ul><li><p><b><span>Drive Airbus Customer Services Strategic initiative in the region (e.g. infrastructure development, MRO activity through partners, training partnerships, supporting delivery of solutions to nations, ecosystem development, developing alliances)</span></b></p><br><br></li><li><p><b><span>Safely support growing fleet in Latin America & Caribbean Region</span></b></p><br><br></li><li><p><b><span>Secure fleet growth and prepare Airbus Latin America & Caribbean, in particular on the support platform </span></b></p><br><br></li><li><p><b><span>Support customer services’ cooperation strategy</span></b></p><br><br></li><li><p><b><span>Increase proximity to customer for facilitating support and services</span></b></p><br><br></li></ul><br><br><br><br><p><b><span>Local management for Customer services : </span><span> 20%</span></b></p><br><br><p><b><span>Lead Local Customer services activities, projects and continuous improvement initiatives .Team management Oversee the planning, execution, and delivery of customer services LAC projects and activities, ensuring they are completed on time, within budget, and to the required quality standards. Develop services and partnerships (MRO, Airlines)</span></b></p><br><br><p><b><span>Lead a team located in Miami, Fl, and in the LAC countries, fostering a culture of innovation, collaboration, and continuous improvement. Provide mentorship and guidance to team members, supporting their professional development and ensuring high levels of performance. Implement the Airbus People Tempo (HR cycle) actions for each direct employee and ensure the actions are closed at lower organizational levels</span></b></p><br><br><p><b><span>Global Continuous Alignment </span><span> 5%</span></b></p><br><br><ul><li><p><b><span>Ensure associated worldwide processes are applied to ensure continuity with all other geographic regions.</span></b></p><br><br></li><li><p><b><span>The job holder ensures and is accountable for the Customer Support process adherence in the LAC region</span></b></p><br><br></li><li><p><b><span>The job holder contributes to Airbus overall strategy in the region including driving Customer Services’ cooperation strategy</span></b></p><br><br></li></ul><br><p><b><b>Additional Responsibilities:</b><span> 5%</span></b></p><br><br><br><p><b><span>Other duties as assigned by the operations or functional management (5%)</span></b></p><br><br><br><p><b><b>Qualified Experience and Training: </b></b></p><br><br><br><p><b><b>Education:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>BS degree or equivalent in Engineering or Business Administration or related fields.</span></b></p><br><br></li></ul><p><b><span>Preferred</span></b></p><br><br><ul><li><p><b><span>Master degree</span></b></p><br><br></li><li><p><b><span>Aviation Engineering degree preferred </span></b></p><br><br></li></ul><br><p><b><b>Experience:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>15 years of professional experience including </span></b></p><br><br></li><li><p><b><span>5 years in a leadership role with direct or Indirect (functional or project) people management</span></b></p><br><br></li><li><p><b><span>5 years experience in a Customer Services functions OR Airline operations</span></b></p><br><br></li><li><p><b><span>Significant Proven experience with Airline operations exposure, technical and business</span></b></p><br><br></li></ul><p><b><span>Preferred</span></b></p><br><br><br><p><b><b>Licensure/Certifications: NA</b></b></p><br><br><br><p><b><b>Travel Required: </b></b></p><br><br><ul><li><p><b><span> 50% </span><span>Domestic and International</span></b></p><br><br></li></ul><p><b><b>Citizenship:</b></b></p><br><br><ul><li><p><b><span> Eligible for employment in the U.S.</span></b></p><br><br></li></ul><p><b><b>Clearance:</b><i> NA</i></b></p><br><br><br><p><b><b>Qualified Skills: </b></b></p><br><br><br><p><b><b>Knowledge, Skills, Demonstrated Capabilities:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>Capacity to connect and influence a very diverse and multicultural environment with a strong understanding of Latin America and Caribbean culture (Mexico, Colombia, Chile, Brazil, Argentina, Peru) and European culture. </span></b></p><br><br></li><li><p><b><span>Communication</span></b></p><br><br><ul><li><p><b><span>Excellent presentation skills both oral and written with negotiations skills, </span></b></p><br><br></li><li><p><b><span>Commercial and financial exposure, </span></b></p><br><br></li><li><p><b><span>Active listener </span></b></p><br><br></li><li><p><b><span>Complex problem Solving and creativity </span></b></p><br><br></li></ul></li><li><p><b><span>Strong customer focus with a deep ingrained services-minded approach to continuously exceed customer expectations and drive regional satisfaction indexes</span></b></p><br><br></li><li><p><b><span>Organization and Coordination to coordinate support deliverables across disparate international teams </span></b></p><br><br></li><li><p><b><span>Leadership: </span></b></p><br><br><ul><li><p><b><span>Agility</span></b></p><br><br></li><li><p><b><span>Strategic vision, </span></b></p><br><br></li><li><p><b><span>Emotional intelligence, to lead inspire diverse teams</span></b></p><br><br></li><li><p><b><span>Facilitation</span></b></p><br><br></li><li><p><b><span>Negotiation and Influence</span></b></p><br><br></li></ul></li></ul><br><p><b><span>Preferred:</span></b></p><br><br><br><p><b><b>Organizational information:</b></b></p><br><br><p><b><span>Operational report to Head of Latin America & Caribbean (AAIL)</span></b></p><br><br><p><b><span>Functional report to Airbus Head of Customer Support (SC)</span></b></p><br><br><br><p><b><b>Communication Skills: </b></b></p><br><br><p><b><i>Languages Required</i><span>:</span></b></p><br><br><ul><li><p><b><span>Fluent (influence level) in English</span><span> and Spanish </span></b></p><br><br></li></ul><p><b><span>Languages Preferred:</span></b></p><br><br><ul><li><p><b><span>Portuguese, French, German</span></b></p><br><br></li></ul><br><p><b><b>Technical Systems Proficiency:</b></b></p><br><br><p><b><span>Required:</span></b></p><br><br><ul><li><p><b><span>Good technical knowledge of aircraft and services portfolio, probably gained through education and/or experience and interest </span></b></p><br><br></li></ul><br><p><b><b>Complexity of the Role:</b></b></p><br><br><br><p><b><b>Level of Decision Making:</b></b></p><br><br><ul><li><p><b><span>Strategic decision making</span></b></p><br><br></li><li><p><b><span>Fully accountable on his budget and activities</span></b></p><br><br></li></ul><br><p><b><b>Direct Reports: </b></b></p><br><br><p><b><span>Is this a people manager? </span><i>YES</i></b></p><br><br><p><b><span># of Exempt Reports: 25 in Miami + 100 in LAC region </span></b></p><br><br><br><br><p><b><b>Job Dimensions: </b></b></p><br><br><ul><li><p><b><span>The jobholder has the overall responsibility for ensuring Safety of Operations, delivering Customer Support and Services business objectives, and securing Customer Satisfaction with customers in the region (airlines/MROs/lessors)</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to contribute to services sales campaigns through GAM </span></b></p><br><br></li><li><p><b><span>The jobholder has responsibility for S services order intake targets (Satair, Skywise, Customer care) in the region in accordance with business objectives and specific business line AOP targets.</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to develop new business services (airport services, MRO services, training partnership, FHS local repair,...) in the region in accordance with business objectives.</span></b></p><br><br></li><li><p><b><span>The jobholder has responsibility for Customer Support process adherence in the region</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to contribute to Airbus overall strategy in the region including driving Customer Services’ cooperation strategy</span></b></p><br><br></li><li><p><b><b>Operating Budget (financial terms): </b></b></p><br><br><ul><li><p><b><u>Operating budget: 7,8M USD target in 2026</u></b></p><br><br></li><li><p><b><u>Region Services Sales Order Intake target 2026</u><span>: 308 MUSD</span></b></p><br><br></li></ul></li></ul><br><ul><li><p><b><b>Other dimensions relevant to the position: </b></b></p><br><br><ul><li><p><b><u>Number of customers</u><span>: 17 </span></b></p><br><br></li><li><p><b><u>Airline Fleet in service</u><span>: ~809 aircraft</span></b></p><br><br></li><li><p><b><u>Airline Fleet backlog</u><span>: ~800+ aircraft</span></b></p><br><br></li></ul></li></ul><br><p><b><b>Nature of Contacts: </b></b></p><br><br><ul><li><p><b><span>Internal and External Executive level (Influencing and Negotiating)</span></b></p><br><br></li><li><p><b><span>Customers at all levels including CEOs (Influencing and Negotiating)</span></b></p><br><br></li><li><p><b><span>Internal Airbus network (all levels and all countries)</span></b></p><br><br></li><li><p><b><span>Influence in a multicultural environment, and strong understanding of Latin America and Caribbean culture (Mexico, Colombia, Chile, Brazil, Argentina, Peru)</span></b></p><br><br></li></ul><br><p><b><b>Physical Requirements:</b></b></p><br><br><br><ul><li><p><b><span>Onsite or remote: 100% on site </span></b></p><br><br></li><li><p><b><span>Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. </span></b></p><br><br></li><li><p><b><span>Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. </span></b></p><br><br></li><li><p><b><span>Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications. </span></b></p><br><br></li><li><p><b><span>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.</span></b></p><br><br></li><li><p><b><span>Carrying: Occasonally able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. </span></b></p><br><br></li><li><p><b><span>Lifting: Occasonally able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></b></p><br><br></li><li><p><b><span>Pushing / Pulling: Occasonally able to push and pull small office furniture and some equipment and tools. </span></b></p><br><br></li><li><p><b><span>Sitting: Daily able to sit for long periods of time in meetings, working on the computer. </span></b></p><br><br></li><li><p><b><span>Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.</span></b></p><br><br></li><li><p><b><span>Standing: Daily able to stand for discussions in offices or on production floor. </span></b></p><br><br></li><li><p><b><span>Travel: able to travel independently and at short notice. 50%</span></b></p><br><br></li><li><p><b><span>Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces. </span></b></p><br><br></li><li><p><b><span>Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site</span></b></p><br><br></li><li><p><b><span>Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.</span></b></p><br><br></li></ul><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>Permanent<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Leadership <JF-FA-EM><p>------</p><br><br>Job Posting End Date: 07.13.2026<p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span>emsom@airbus.com.</span></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams. What You ll Be Doing Core Responsibilities • Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems. • Document and track all customer interactions and resolutions accurately in the ticketing system. • Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution. • Follow established procedures for incident management, problem management, and service request fulfillment. • Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution. • Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates. • Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers. • Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers. • Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction. • Continuously develop and enhance technical skills and knowledge through training and self-learning. Experience & Qualification. • Fluent in French and English, both written and verbal communication skills. • Previous experience in a customer support or service desk role, preferably in a technical support environment. • Ability to analyze and resolve technical issues independently or through collaboration. • Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically. • Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment. • Strong organizational skills, attention to detail, and the ability to multitask effectively. • Flexibility to work in shifts, including weekends and holidays, as per business needs. Skills, Knowledge & Abilities • Strong problem-solving and troubleshooting skills • Adaptability. • Self-learning. • Critical thinking. • Problem-solving. • Attention to detail. • Communication and teamwork. Performance Standards • Response Time. • First Contact Resolution. • Customer Satisfaction. • Ticket Documentation and Management. • Technical Knowledge. • Language Proficiency. • Incident Resolution Time. • Quality of Service. • Knowledge Sharing. • Professionalism and Collaboration.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Fluent in French and English, both written and verbal communication skills.</p><p>Previous experience in a customer support or service desk role, preferably in a technical support environment.</p><p>Ability to analyze and resolve technical issues independently or through collaboration.</p><p>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</p><p>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</p><p>Strong organizational skills, attention to detail, and the ability to multitask effectively.</p><p>Flexibility to work in shifts, including weekends and holidays, as per business needs.</p><p>Skills, Knowledge & Abilities</p><ul><li>Strong problem-solving and troubleshooting skills</li><li>Adaptability.</li><li>Self-learning.</li><li>Critical thinking.</li><li>Problem-solving.</li><li>Attention to detail.</li><li>Communication and teamwork.</li></ul><p>Performance Standards</p><ul><li>Response Time.</li><li>First Contact Resolution.</li><li>Customer Satisfaction.</li><li>Ticket Documentation and Management.</li><li>Technical Knowledge.</li><li>Language Proficiency.</li><li>Incident Resolution Time.</li><li>Quality of Service.</li><li>Knowledge Sharing.</li><li>Professionalism and Collaboration.</li></ul><p></p></section>