Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Oversee the daily operations of the spa and ensure exceptional guest satisfaction.

Maintain the highest standards of luxury service, cleanliness, and professionalism.

Ensure all spa policies, procedures, and service standards are consistently followed.

Manage and supervise the spa team to achieve operational excellence.

Recruit, onboard, train, coach, and evaluate spa employees.

Prepare and manage staff schedules to ensure adequate coverage.

Monitor employee performance and provide coaching and corrective action when required.

Maintain current knowledge of all spa services, treatments, pricing, promotions, and retail products.

Assist with monthly inventory, product ordering, and stock control.

Monitor product usage to minimize waste and control operational costs.

Ensure all spa equipment and facilities are properly maintained.

Handle guest feedback and resolve complaints promptly and professionally.

Assist with payroll preparation and ensure timely and accurate submissions.

Monitor daily revenue and support initiatives to achieve financial targets.

Promote retail sales and upselling opportunities to maximize profitability.

Ensure compliance with health, safety, hygiene, and sanitation standards.

Coordinate staff training and professional development programs.

Perform opening and closing Manager-on-Duty (MOD) responsibilities.

Prepare operational reports and maintain accurate documentation.

Collaborate with other hotel departments to ensure a seamless guest experience.

Support the Spa Director in achieving departmental goals and complete any additional duties as assigned.

Qualifications

Education: Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.

Experience: Minimum of 5–7 years of experience in spa operations, with at least 2–3 years in a supervisory or management role within a luxury hotel or resort spa.

Languages: Sufficient level of English to communicate effectively with guests.

Training & certifications: Professional training in spa operations, customer service, leadership, wellness, or hospitality management is preferred. Knowledge of health, hygiene, and safety standards is required.

Computer literacy: Proficient in Microsoft Office applications and spa/property management systems (e.g., Book4Time, SpaSoft, or similar).

Skills:

• Strong leadership, coaching, and team management skills.
• Excellent guest service and interpersonal communication skills.
• Knowledge of spa treatments, wellness products, retail operations, and luxury service standards.
• Experience in budgeting, payroll, scheduling, inventory control, and cost management.
• Strong problem-solving, decision-making, and organizational abilities.
• Ability to anticipate guest needs and deliver exceptional guest experiences.
• Good understanding of market trends, competitor analysis, and revenue generation strategies.
• Ability to work under pressure while maintaining high service standards.

Additional information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.